WARNING: To prevent fire or shock hazard, do not expose this printer to rain
or moisture.
Disclaimer
Information in this publication is subject to change without notice. However, as product improvements become
available, Ithaca Peripherals will make every effort to provide updated information for the products describ ed
in this publication.
Ithaca Peripherals cannot guarantee that changes in software and equipment made by other manufacturers, and
referred to in this publication, do not affect the applicability of the information in this publication.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by
any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Ithaca
Peripherals.
Trademarks
Ithaca and PcOS are registered trademarks of Ithaca Peripherals. Ithaca Peripherals is a Transact Technologies
Incorporated Company. IBM is a registered trademark of the International Business Machines Corporation.
Federal Communications Commission Radio Frequency Interference
Statement
The Series 90PLUS printer complies with the limits for a Class A computing device, in accordance with the
specifications in Part 15 of the FCC rules, which are designed to minimize radio frequency interference during
installation. However, there is no guarantee that radio or television interference will not occur in any particular
installation. If the equipment does cause interference to radio or television reception, which can be determined
by turning the equipment off and on while the radio or television is on, the user is encouraged to try to correct
the interference by one or more of the following measures:
♦ Reorient the radio or television receiving antenna;
♦ Relocate the printer with respect to the receiver; or
♦ Plug the printer and receiver into different outlets.
If necessary, the user should consult their dealer or an experienced radio/television technician for additional
suggestions.
The user may find the following booklet prepared by the Federal Communications Commission helpful: How toIdentify and Resolve Radio/TV Interference Problems. This booklet is available from the United States
Government Printing Office, Washington, DC 20402. Ask for stock number 004-000-00345-4.
Canadian Department of Communications Radio Interference Statement
The Series 90PLUS printer does not exceed Class A limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications.
UL, CSA, VDE, CE Statement
Ithaca Peripherals’ printers are UL and CSA listed, VDE certified, and carry the CE mark.
Table of Contents
TABLE OF CONTENTS
PRODUCT INFORMATION1
What is in this book? ................................................................................................ 1
Who should read this book?....................................................................... 1
What does it cover?.................................................................................... 1
Where can you find more information?...................................................... 1
Carriage Motor Assembly..................................................................................... 112
Electronic Base Assembly .................................................................................... 113
APPENDIX C: SCHEMATICS115
Product Information
PRODUCT INFORMATION
WHAT IS IN THIS BOOK?
WHO SHOULD READ THIS BOOK?
This book is a maintenance guide intended for trained, service technicians.
WHAT DOES IT COVER?
This book only covers the Series 90PLUS printer, not the entire point-of-sale system, but it will tell
you all you need to know about properly maintaining and servicing the printer. You will learn how to
clean and adjust the printer, troubleshoot problems, and disassemble the printer.
This book also provides some general and technical information about the printer, so you will learn
what the features are, how reliable it is, and what its printing capabilities are.
1
WHERE CAN YOU FIND MORE INFORMATION?
A Programmer’s Guid e is available if you need to know how to program a point-of-sale terminal or a
PC to work with the printer. It describes the commands the printer recognizes to perform its functions.
An Operator’s Guide is also available and is intended for new and experienced operators. It covers
setting up and using the Series 90PLUS printer with any point-of-sale system. For information about
ordering these books, refer to the next section.
CONTACTING ITHACA PERIPHERALS
Contact your dealer first for general information about the Series 90PLUS printer and how it works
with your system. If you need more specific information about the printer, you may contact Ithaca
Peripherals directly. The Sales and Technical Support Departments will be able to help you with most
of your questions.
To order supplies or send a printer in for service, the Technical Support Department can help. Also,
contact the Technical Support Department to receive information about your warranty, technical
advice, or additional information about the Series 90PLUS printer. To order supplies or receive
information about other products by Ithaca Peripherals, contact the Sales Department.
You may reach both the Sales and Technical Support Departments at the following address and phone
or fax numbers:
Ithaca Peripherals
20 Bomax Drive
Ithaca, NY 14850
Series 90PLUS Maintenance Manual
2
Main phone(607) 257-8901
Main fax(607) 257-8922
Sales fax(607) 257-3868
Technical support fax(607) 257-3911
Technical support E-mailtechsupport@ithper.com
Web sitehttp://www.ithper.com
WARRANTY INFORMATION
OPTIONS
All Ithaca Peripherals PcOS Series 90PLUS printers come with a standard 24-month warranty
covering both parts and labor. An optional warranty, covering both parts and labor for an additional 12
months, may be purchased separately.
For more information concerning the warranty options, please contact your dealer or the Sales
Department at Ithaca Peripherals. See “Contacting Ithaca Peripherals” on page 1.
ORDERING SUPPLIES
You may order supplies by calling Ithaca Peripherals or by faxing the order form that was shipped in the
box with the printer. If you would like more forms, call Ithaca Peripherals at (607) 257-8901, and ask for
the Sales Department. If you already have forms, fax the order to (607) 257-3868.
You may order the following supplies:
♦ Paper,
♦ Ribbon cassettes,
♦ Take-up spool,
♦ Print head and clamp, and
♦ Cables.
Note: The warranty may be voided if other than genuine Ithaca Peripherals ribbons are used.
TAKE-UP SPOOL
Take-up SpoolStock Number
Journal take-up spool90-6415
PRINT HEAD AND CLAMP
Print Head and ClampStock Number
3
Print head90-7337
Print head clamp06-0571
CABLES
CablesStock Number
110V power cable06-0561
230V power cable06-0806
Parallel-communication cable253-9800007
Serial-communication cable
PC, 9-pin female to 9-pin female
PC, 9-pin female to 25-pin female
10-2020
10-2021
Series 90PLUS Maintenance Manual
4
DESCRIPTION OF THE SERIES 90PLUS PRINTER
The PcOS (personal computer, point-of-sale) Series 90PLUS printer is a stand-alone, 40-column, highspeed impact printer. The Series 90PLUS printer performs a variety of functions in a point-of-sale
environment and is available in the following models:
♦ Model 91PLUS: Receipt only
♦ Model 92PLUS: Receipt and Journal
♦ Model 93PLUS: Receipt, Journal, and Slip/Validation
♦ Model 94PLUS: Receipt and Slip/Validation
SERIES 90PLUS MODELS
Each of the four models in the Series 90PLUS line of printers has its own unique set of features.
PcOS Model 91PLUS Receipt Printer
The Model 91PLUS is a receipt printer used for applications requiring high-speed printing of
receipts and single-line validation.
♦ 300 characters per second bidirectional printing
♦ 42-column printing at 15 characters per inch
Product Information
PcOS Model 92PLUS Receipt and Journal Printer
The Model 92PLUS is a receipt and journal printer used for applications requiring a transaction
audit trail (journal) in addition to high-speed printing of receipts and single-line validation.
♦ 300 characters per second bidirectional printing
♦ 42-column printing at 15 characters per inch
♦ Journal take-up
PcOS Model 93PLUS Receipt, Journal, and Slip/Validation Printer
The Model 93PLUS is a receipt, journal, and slip/validation printer used for applications
requiring up to 17 lines of print on inserted forms such as checks (in validation mode) or charge
slips, guest checks, or personal checks (in slip mode). In addition, it provides the same high-speed
journal and receipt printing as the Model 92PLUS.
♦ 300 characters per second bidirectional printing
♦ 42-column printing at 15 characters per inch
♦ Journal take-up
♦ Form insertion sensor
♦ 17-line validation
♦ Front slip insertion
5
PcOS Model 94PLUS Receipt and Slip/Validation Printer
The Model 94PLUS is a receipt and slip/validation printer used for applications requiring up to
17 lines of print on inserted forms such as checks (in validation mode) or charge slips, guest
checks, or personal checks (in slip mode). It does not include the journal take-up assembly.
♦ 300 characters per second bidirectional printing
♦ 42-column printing at 15 characters per inch
♦ Form insertion sensor
♦ 17-line validation
♦ Front slip insertion
Series 90PLUS Maintenance Manual
6
STANDARD FEATURES
The following features and items are standard on all Series 90PLUS printers:
♦ Centronics parallel interface with 2K buffer
♦ Internal international power supply (95 to 265 VAC)
♦ Operating controls and lights
Power ON/OFF switch and indicator
Paper feed button
Forms release button
Resume button
Alarm and form LED’s
♦ Paper-low sensor
♦ Operator controlled self-test
♦ Cash drawer connector (RJ12) and driver (24V, 1.5 amp pulse for approximately 150 ms;
drawer open/closed status reporting)
♦ Nine-pin stored energy print head
♦ Short line-seeking logic
♦ Characters and graphics
Lowercase characters with descenders
300 characters per second bidirectional printing
42-column printing at 15 characters per inch
Emphasized and enhanced print
IBM compatible all-points-addressable (APA) graphics
The optional features either replace a standard feature or enhance the operation of the printer. All
optional features are installed at the factory and must be selected when the printer is ordered.
♦ RS-232C serial communication interface
♦ RS-422 serial communication interface
♦ Journal cover lock
♦ Custom colors and logo
Product Information
TECHNICAL SPECIFICATIONS
PRINTING SPECIFICATIONS
♦ Printing methodimpact dot matrix
♦ Head wire arrangement9 pins in line
♦ Print wire diameter0.012 inch (0.34 mm)
♦ Print wire pitch0.013 inch (0.35 mm)
♦ Print directionsbidirectional, logic-seeking
♦ Print zone2.80 inches (71.12 mm)
PRINT CHARACTERISTICS
The Series 90PLUS printer prints characters in a variety of pitches as shown in the following table.
Each pitch can also be printed in a variety of styles affecting the appearance of the characters and the
speed of the printer.
7
For information about programming the printer to print a particular pitch or style, please refer to the
Programmer’s Guide. You can order the Programmer’s Guide from Ithaca Peripherals. See
“Contacting Ithaca Peripherals” on page 1.
Pitch (in characters per inch)Maximum Characters per
The Model 90PLUS printer is designed to b e AC self-powered in domestic and international markets.
The printer is equipped with a universal, input power supply that is designed to operate worldwide
without modification.
Supply
Voltage
Rating (VAC)
100 - 24090 - 26447 - 63450.08 @ 120VAC
Supply
Voltage
Range (VAC)
Frequency
(Hz)
Rated Power
(watts)
Current Idle
(amps)
0.04 @ 240VAC
Current
Printing (amps)
0.9 @ 120VAC
0.4 @ 240VAC
ENVIRONMENTAL CONDITIONS
The printer will run its best when stored and operated in an environment that meets the following
temperature and humidity conditions:
♦ Operating temperature0° to 50°C (32° to 122°F)
♦ Storage temperature-10° to +60°C (-14° to +140°F)
♦ Operating relative humidity10% to 90% (noncondensing)
♦ Storage relative humidity5% to 90%
Product Information
COMMUNICATION INTERFACES AND CASH
DRAWER CONNECTORS
SERIAL CABLE
Cable Requirements
The PcOS Series 90PLUS printer requires an RS-232C shielded cable, no more than 50 feet long.
The cable must be UL and CSA approved.
RS-232C Communication
The RS-232C interface uses the following protocol and communication characteristics:
♦ Up to 19.2K baud
♦ Up to 6K buffer
♦ Ready/Busy or XON/XOFF protocol
♦ Communications diagnost i c mode
9
Pin Assignments for 9-pin Printer Connector
PinNameDescription
1DCDData carrier detect
2RXReceive data
3TXTransmit data
4DTRData terminal ready
5GNDSignal ground
6DSRData set ready
7RTSRequest to send
8CTSClear to send
9SSDSecondary data
Serial Cable Configurations
The following cable configurations are for different host requirements.
Serial PC to Series 90PLUS (null modem)
Use the Ithaca Peripherals cable, part number 10-2020, for PcOS Series 90PLUS printers
connected to PC’s or PS/2’s with 9-pin serial ports.
Series 90PLUS Maintenance Manual
10
Nine-pin
Female
PC
DTR
DSR
DCD
TXD
RXD
GND
RTS
CTS
PN 10-2020
4
6
1
3
2
5
7
8
Nine-pin
Female
Printer
DTR
DSR
DCD
TXD
RXD
GND
RTS
CTS
4
6
1
3
2
5
7
8
Serial AT to Series 90PLUS (Null Modem)
Use the Ithaca Peripherals cable, part number 10-2021, for PcOS Series 90PLUS printers
connected to PC’s or PS/2’s with 25-pin serial ports.
Twenty-five-pin
Female
PC
DTR
20
DSR
6
DCD
8
TXD
2
RXD
3
GND
7
4
RTS
5
CTS
PN 10-2021
Nine-pin
Female
Printer
DTR
DSR
DCD
TXD
RXD
GND
RTS
CTS
4
6
1
3
2
5
7
8
PARALLEL CABLE
Cable Requirements
The PcOS Series 90PLUS printer requires a 25-pin male D-shell connector at the printer. To
connect the printer to most PC’s, use Ithaca Peripherals part number 253-9800007, 25-pin male to
25-pin male parallel interconnect cable.
Product Information
Pin Assignments
Pin(s)SignalDescriptionDirection
1STROBEClock data to printerHost to printer
2 through 9D0 - D7DataHost to printer
10ACK\Printer accepted dataPrinter to host
11BUSYPrinter is busyPrinter to host
12PEPaper out/statusPrinter to host
13SLCTPrinter selectedPrinter to host
14AUTOFDAutofeed paperHost to printer
15ERR\Printer errorPrinter to host
16INIT\Initialize the printerHost to printer
17SLINSelect printerHost to printer
18 through 25GNDGround
Remove paper dust periodically by using a vacuum cleaner or air compressor.
Caution: Do not use alcohol or petroleum-based chemicals to clean the printer as these will damage
the plastic parts. The carriage rack is particularly sensitive and will be permanently damaged if
exposed to these chemicals. Take special care not to get the cleaner on any electronic components.
Cleaning and Adjustments
13
None of the internal parts of the printer require lubrication or routine maintenance. Apply a common
cleaner such as fantastik
keypad.
®
or Formula 409® to a damp cloth and gently wipe the surface of the printer and
MAKING ADJUSTMENTS
The adjustments described in this section are required only to correct print head drag or print quality flaws.
If the print density on a print sample is consistent from top to bottom and the print head does not drag, no
adjustment is necessary. If the print head drags, adjust the platen gap for the thickness of paper being used.
If the print sample is inconsistent, adjust the print head parallelism.
DIAGNOSING THE PRINT QUALITY
Use the flowchart on the following page to determine which procedure to use to correct a specific print
problem.
Series 90PLUS Maintenance Manual
14
Print Quality Diagnosis.
Examine print sample.
Prints
too
light?
No
Prints on
either top or bottom, but
not both?
No
End
Yes
Replace ribbon.
Check parallelism.
Still
light?
Yes
Check platen gap.
NoYes
Note: For additional print problems not covered in this flow chart, refer to the troubleshooting chart
on page 55.
NECESSARY TOOLS
The following list provides the tools needed to adjust the platen gap.
♦ #1 Phillips screwdriver
♦ Thickness gauge: 0.016 inch (0.406 mm)
♦ Paper clip
Caution: Using the wrong tools may cause personal injury or printer damage. Be sure to use the
proper tools when maintaining or servicing the Series 90PLUS printer.
Cleaning and Adjustments
15
ADJUSTING THE PLATEN GAP
Blue
Lever
The gap between the print head and the platen can be adjusted to accommodate the thickness of
different paper. If the gap is not set properly, the characters may smudge, the print head may jam, and
the density of the characters may be less than ideal.
Adjust the print head gap by moving the blue lever, located to the left of the ribbon cassette, to one of
three positions.
Set the gap to one of the following:
♦ Position 1One-ply paper
♦ Position 2Two-ply paper
♦ Position 3Three-ply paper
Series 90PLUS Maintenance Manual
16
ADJUSTING THE PLATEN PARALLEL TO TH E PRINT HEAD
1
3
4
5
6
2
1. Turn off the printer.
2. Remove all paper from the printer.
3. Remove the ribbon cassette (1).
4. Set the range adjustment lever (2) to position 1 (towards the rear of the printer). The range
adjustment lever (2) is the blue lever on the print head (4).
5. Sight along the length of the platen (3) from the side of the printer to observe the parallelism
of the air gap between the platen (3) and the print head (4).
6. Press down on the outer ring of the adjusting gear (6) with the straightened end of a paper
clip, and turn the adjusting screw (5) with a #1 Phillips screwdriver until the gap measures
0.016 ± 0.003 inch (0.406 ± 0.0762 mm).
Assembly and Disassembly
ASSEMBLY/DISASSEMBLY
PRECAUTIONS FOR DISASSEMBLY
Before disassembling any part of the printer, be sure the power is turned off. Disconnect the AC power
cord, the communication cable, and the cash drawer cables.
Caution: The controller board and PC board keypad can easily be damaged by static electricity.
Observe ESD precautions. Wear a grounded wrist strap, and use a static mat or other protected work
surface. Do not place the printed circuit boards directly on the printer or floor.
NECESSARY TOOLS
The following list provides the necessary tools for properly maintaining the Series 90PLUS printer.
♦ Screwdrivers
#0 Phillips
#1 Phillips
#2 Phillips
Small flat blade
Large flat blade
♦ Nut driver
3 mm
♦ Miscellaneous
Thickness gauge: 0.016 inch (0.406 mm)
Hobby knife
Small needle-nose pliers
17
Caution: Using the wrong tools may cause personal injury or printer damage. Be sure to use the
proper tools when maintaining or servicing the printer.
Series 90PLUS Maintenance Manual
18
DISCONNECTING THE POWER CORD
Caution: The printer must be grounded through the three-prong power connector. Do not use a
ground-defeating adapte r.
On Off
Backof
Prin ter
1.Be sure the power switch is turned off.
Power
Switch
Back of
Printer
Power
Cord
Disconnect the external AC power source and the power cord from the power socket located on
2.
the back of the printer.
Assembly and Disassembly
19
DISCONNECTING THE COMMUNICATION CABLE
Depending on the interface your system uses, either disconnect the serial or parallel communication cable
from the appropriate connector on the back of the printer.
DISCONNECTING THE SERIAL CABLE
Back of
Printer
9-pin Serial
Interface Connector
1. Turn off the printer and the host system or PC.
2. Loosen the two mounting screws on each side of the cable connector.
3. Disconnect the 9-pin serial interface cable from the connector located on the back of the
printer.
Refer to “Communication Interfaces and Cash Drawer Connectors” on page 9 for
information on the serial cable requirements.
Series 90PLUS Maintenance Manual
20
DISCONNECTING THE PARALLEL CABLE
Back of
Printer
1.Turn off the printer and the host system or PC.
25-pin Parallel
Interface Connector
2. Loosen the two mounting screws on each side of the cable connector.
3. Disconnect the 25-pin parallel interface cable from the connector located on the back of the
printer.
Refer to “Communication Interfaces and Cash Drawer Connectors” on page 9 for
information on the parallel cable requirements.
DISCONNECTING THE CASH DRAWER CABLES
Cash Drawer
Connector 2
Backof
Printer
Cash Drawer
Connector 1
1. Turn off the printer.
2. Disconnect the cash drawer cables from the connectors located on the back of the printer.
Adapters are available for connecting cash drawers equipped with BNC-style connectors. (A
modular, telephone-style connector is standard). If you need an adapter, contact the Technical
Support Department at Ithaca Peripherals. See “Contacting Ithaca Peripherals” on page 1.
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