System Scale Printer
AC-4000 Series
AC-4000, AC-4000B, AC-4000E
Operator’s Manual
IMPORTANT
• Do not carry out installation, operation, service, or
maintenance until thoroughly understanding the
contents of this manual.
• Keep this manual available at all times for installation,
operation
PN 80812
AC-4000 Series Operator’s Manual No. 0199B
, service, and maintenance.
Copyright 2003-2004 by Ishida Co., Ltd. –All Rights Reserved.
No part of this manual may be reproduced in any form, by mimeograph or any other means, without
written permission of the publisher.
SAFETY CONSIDERATIONS
For safe operation, the following safety considerations must be observed.
Grounding
This machine requires protective grounding for safe operation. To avoid potential shock hazards,
a protective grounding conductor for the instrument must be securely connected to the main
grounding provision by qualified service personnel.
Do not remove covers or enclosures
To avoid personal injury and shock, do not open or remove any covers or enclosures of the
machine unless specified in the manual.
Do not perform unspecified maintenance
For your personal safety, do not perform any maintenance procedures which are not specified in
the manual.
Disconnect power supply before servicing
To ensure your personal safety, disconnect the power supply before servicing.
AC-4000 Series Operator’s Manual No. 0199B Page i
CAUTIONS FOR USE
f Do not disassemble the machine. f Do not allow any liquids to come into
contact with the machine.
f Do not drop or apply a strong shock
to the scale.
f When cleaning the machine, only use a soft
dry cloth or a cloth wetted with a neutral
cleanser.
Never use thinner or other volatile liquids.
Power Supply
• Use the specified voltage after referring to the specification
plate located on the machine.
• Use a dedicated power source.
(Voltage fluctuation may cause the machine to malfunction)
Page ii AC-4000 Series Operator’s Manual No. 0199B
CAUTIONS FOR INSTALLATION
Avoid the following areas when installing the machine
• Areas subject to high temperatures or high
humidity
• Areas exposed to direct sunlight
• Areas where water or other liquids are easily
spilled on the machine
• Areas subject to a lot of dust or dirt
• Areas with large voltage fluctuations
• Areas subject to excessive vibration or
unstable surfaces
• Areas exposed to direct cold air
• Areas subject to low temperatures
• Areas where the scale is not level
Level Adjustment
• Always ensure that the machine is level. If the machine is not level, weighing may not be
accurate.
• Adjust the machine to a level position using the four level adjustment feet located on the
bottom of the machine, until the bubble is completely centered in the round level indicator.
AC-4000 Series Operator’s Manual No. 0199B Page iii
CONTENTS
Chapter 1 PRODUCT OVERVIEW......................................................... 1
1.1 Appearance & Display ................................................................. 2
1.2 Operation Keysheet..................................................................... 3
1.3 Basic Function Keys .................................................................... 4
1.4 Preset Function Keys .................................................................. 6
1.5 Label Loading ............................................................................ 10
Chapter 2 NORMAL MODE ................................................................. 15
2.1 Weighing Items.......................................................................... 16
2.2 Fixed Price Items....................................................................... 18
Chapter 3 DAILY MAINTENANCE ....................................................... 21
3.1 Cleaning .................................................................................... 22
3.2 Condition Check ........................................................................ 23
Chapter 4 TROUBLE SHOOTING ....................................................... 25
4.1 Error Codes & Messages .......................................................... 26
4.2 Other Error Conditions............................................................... 29
4.3 Replacing the Main Fuse........................................................... 30
Page iv AC-4000 Series Operator’s Manual No. 0199B
W
1
PRODUCT
OVERVIE
1.1 APPEARANCE & DISPLAY ................................. 2
1.2 OPERATION KEYSHEET ....................................3
1.3 BASIC FUNCTION KEYS .................................... 4
1.4 PRESET FUNCTION KEYS................................. 6
1.5 LABEL LOADING............................................... 10
AC-4000 Series Operator’s Manual No. 0199B Page 1
1.1 APPEARANCE & DISPLAY
APPEARANCE
(AC-4000B, AC-4000E only)
DISPLAY
Label Cassette
(AC-4000 only)
Indicators
ZERO : Lights when weight value is true zero or temporary zero.
NET : Lights when a tare is used.
SAVE : Lights when the SAVE mode is used.
AUTO : Lights when the AUTOMATIC PRINT (Prepack) mode is used.
PEEL : Lights when the peel sensor is turned on.
Page 2 AC-4000 Series Operator’s Manual No. 0199B
1.2 OPERATION KEYSHEET
The blank keys are assigned as preset keys or function keys.
1
PRODUCT OVERVIEW
AC-4000 Series Operator’s Manual No. 0199B Page 3
1.3 BASIC FUNCTION KEYS
NUMERIC ENTRY
Keys 0 through 9 are used to enter
numeric data.
CLEAR
Used to cancel incorrectly entered
numeric data.
LOWER PRESET *
Used to access the second level of
data programmed to a preset key.
Press the LOWER PRESET key to
switch back to the first level data.
PACK COUNT(SUBTOTAL LABEL) *
Used to issue a label that shows the
number of labels (packs), total weight,
and total price.
1. Press the SUBTOTAL key.
2. Press the PRINT key.
3. Press either the CLEAR key or the
MODE key to release.
Notes:
a. Subtotal data will be cleared by
pressing the CLEAR key.
b. The data will be saved by pressing the
MODE key to return to Normal Mode.
PAPER FEED
Used to advance labels/receipts to the
correct printing position.
PRICE LOOK UP
Used to access PLU data.
1. Key in the PLU number.
2. Press the PLU key.
PREPACK *
Used to switch between Auto Printing
mode and Manual Printing mode.
PRINT
Used to print labels.
Press the PRINT key to stop printing
of Fixed Price PLUs in Auto Print
mode.
* Key may be disabled in the scale's configuration.
PROGRAM MODE
Used to enter the required mode
after a 1-digit to 4-digit password has
been entered. Also used to exit the
current mode.
TARE
Used to enter a tare weight by
subtracting a container's weight.
1. Place a tare on the weigh platter.
2. Press the TARE key.
Used to enter a tare weight
manually.
1. Key in a tare weight.
2. Press the TARE key.
Note: For dual-range weighing models
(0.000 lb), tare entries must end
in either a "0" or "5".
DATE *
Used to temporarily change the
date(s) printed on the label.
Valid entries are:
1 – 996: Set number of Shelf
9999: No date printing.
1. Key in the Date value (MMDDYY).
2. Press the DATE key.
Example: "091504" prints Sep.15.04.
Also used to display the current date
and time for a few seconds.
VOID *
Used to delete the previous
transaction from totals.
1. A label has been printed.
2. Press the VOID key to delete.
ZERO
Used to adjust the scale to zero
when nothing is on the weigh platter.
RESET *
Used to forcibly exit the current
operation and return to the initial
display.
Life days.
Page 4 AC-4000 Series Operator’s Manual No. 0199B
HELP
Used to display a help message for
each function key.
1. Press the HELP key.
2. Press the desired function key(s).
3. Press the HELP key to return to
normal operation mode.
MULTIPLY
(FIXED PRICE ITEM ONLY)
Used to multiply the entered quantity.
1. Call up a fixed price item.
2. Key in a quantity.
3. Press the MULTIPLY key.
LABEL BATCH
(FIXED PRICE ITEM ONLY)
Used to issue batches of labels.
1. Press the LABEL BATCH key.
2. Key in PLU No. and press the PLU
key.
3. Key in the number of labels and
press the LABEL BATCH key.
4. Repeat steps 2 and 3 above for
other PLU’s.
5. Press the PRINT key.
6. Press the PRINT key again to stop
printing.
7. Press the LABEL BATCH key then
the PRINT key to continue printing.
8. Press the LABEL BATCH key then
the ZERO key to delete the batch.
9. Use the MODE key to exit Label
Batch programming.
1
PRODUCT OVERVIEW
AC-4000 Series Operator’s Manual No. 0199B Page 5
1.4 PRESET FUNCTION KEYS
The following key types must be assigned. Some of them may not present on the scale.
Contact your ISHIDA dealer for more details.
PLU (PRESET)
Used to access a PLU by simply
pressing the preset PLU key.
TARE (PRESET)
Used to access a tare weight by simply
pressing the preset TARE key.
FIXED PRICE
Used to temporarily change the price of
a fixed price item.
1. Call up a fixed price item.
2. Key in a new price.
3. Press the FIXED PRICE key.
DISCOUNT PRICE
Used to temporarily set a discounted
selling price.
1. Key in the reduced price after a total
price is displayed.
2. Press the DISCOUNT PRICE key.
Or, a set price can be assigned to the
key. Recall the discount price by
pressing the key.
AMOUNT DISCOUNT
Used to temporarily perform an amount
discount.
1. Key in an amount to be subtracted
from the total price.
2. Press the AMOUNT DISCOUNT
key.
Or, a set discount amount can be
assigned to the key. Recall the
discount by pressing the key.
PERCENT DISCOUNT
Used to temporarily perform a percent
discount.
1. Key in a percentage to be
subtracted from the total price.
2. Press the PERCENT DISCOUNT
key.
Or, a set percentage discount can be
assigned to the key. Recall the
percentage discount by pressing the
key.
SAVE
Used to maintain the called up PLU.
1. Call up a PLU.
2. Press the SAVE key, and the SAVE
indicator is lit.
3. PLUs remain called up after labels
are printed.
4. Press the SAVE key again to
release.
EXTRA MESSAGE 1
Used to call up a message.
Extra Message 1 prints as part of the
main description immediately below the
PLU Name.
1. Call up a PLU.
2. Key in a message number.
3. Press the MESSAGE key.
Or, a message can be assigned to the
key. Recall the message by pressing
the key.
PEEL TIMER
(FIXED PRICE ITEM ONLY)
Used to set a delay time between
labels in Auto Print mode.
1. Call up a fixed price item.
2. Key in the interval time in units of
one second.
3. Press the PEEL TIMER key.
DOUBLE 9
Used to enter two 9’s at one time.
DOUBLE 0
Used to enter two 0’s at one time.
PERCENT TARE
Used to calculate a tare weight by
entering a percentage.
1. Key in a percentage.
Entered value is in tenths of a
percent.
Example: key in "103" for 10.3%
tare.
2. Press the PERCENT TARE key.
Maximum entry is "500" (50.0%).
Page 6 AC-4000 Series Operator’s Manual No. 0199B
COUPON MESSAGE
Used to call up a coupon text
message.
1. Call up a PLU.
2. Key in a coupon text number.
3. Press the COUPON MESSAGE
key.
OPERATOR
Used by an operator to record the
transaction and print a label.
The OPERATOR key is pressed in
place of the PRINT key.
ADDRESS
Used to call up and print a different
store name and address.
1. Key in an address number.
2. Press the ADDRESS key.
LABEL FORMAT
Used to call up a different label format.
1. Key in a label format number.
2. Press the LABEL FORMAT key.
LOGO 1, LOGO 2
Used to call up a logo image.
1. Key in a logo number.
2. Press the LOGO key.
SPECIAL UNIT PRICE
Used to temporarily set a discounted
unit price.
1. Call up a Weighed item.
2. Key in a new discounted unit price
3. Press the SPECIAL UNIT PRICE
key.
PEEL SENSOR
Used to turn on or off the peel sensor.
1. Press the PEEL SENSOR key.
(PEEL indicator is lit when the
sensor is turned on.)
LOGOUT
(OPERATOR FUNCTION ONLY)
Used to log out the operator.
1. Press the LOGOUT key, then the
"Key In Operator Number" screen
appears.
BATCH NUMBER
Used to specify the batch data to be
processed when starting operation.
1. Key in the Batch number (up to 8
digits) and press the BATCH
1
PRODUCT OVERVIEW
NUMBER key.
2. Call up the PLU and press the
PRINT key.
3. Repeat step 2 above for additional
PLU’s.
4. Repeat steps 1 though 3 above for
other batch numbers.
5. Key in “0”, press the BATCH
NUMBER key to exit this
procedure.
Notes:
a. Batch Numbers can print on the label.
b. Batch Number totals can be
accumulated.
EXTRA MESSAGE 2
EXTRA MESSAGE 3
Used to call up a message.
Add or change a message printed on
the label.
1. Call up a PLU.
2. Key in the message number.
3. Press the MESSAGE key.
Or, if a message has been assigned to
the key, recall the message by
pressing the key.
OPERATOR LOG OFF
When an operator finishes using the
scale, press the OPERATOR LOG
OFF key (manual operator log off).
Note: If the scale is set for automatic
operator log off this step is
unnecessary.
FIXED WEIGHT
(FIXED PRICE ITEM ONLY)
Used to temporarily change the fixed
bakery weight of a Fixed Price item.
Enter the bakery weight in ounces.
1. Call up a PLU.
2. Key in the new weight in ounces.
3. Press the FIXED WEIGHT key.
AC-4000 Series Operator’s Manual No. 0199B Page7
BARCODE PRINT
Used to turn the barcode printing on or
off.
1. Press the BARCODE key.
(The BARCODE indicator is lit when
barcode printing is disabled.)
TARGET QUANTITY
Used to enter a target quantity for the
number of packages.
When the target is reached, a
message is displayed.
1. Key in the target quantity.
2. Press the TARGET QUANTITY key.
Notes:
a. The Target Quantity will be checked
until a new value is entered or the
current value is removed.
b. To remove a Target Quantity, key in a
value of "0".
c. The Target Quantity is checked even if
different PLUs are recalled.
TARGET WEIGHT
Used to enter a target weight. When
the weight target is reached a
message is displayed.
1. Key in the target weight.
2. Press the TARGET WEIGHT key.
Notes:
a. For dual-range weighing scales, the
Target Weight must end in either a "0"
or "5". Example: key in "17500" for
17.5 pounds.
b. The Target Weight will be checked until
a new value is entered or the current
value is removed.
c. To remove a Target Weight, key in a
value of "0".
d. The Target Weight is checked even if
different PLUs are recalled.
TARGET PRICE
Used to enter a target price.
When the target is reached a message
is displayed.
1. Key in the target price.
2. Press the TARGET PRICE key.
Notes:
a. The Target Price will be checked until a
new value is entered or the current
value is removed.
b. To remove a Target Price, key in a
value of "0".
c. The Target Price is checked even if
different PLUs are recalled.
LABEL QUANTITY
(FIXED PRICE ITEM ONLY)
Used to set the number of fixed price
labels to be printed.
This procedure may be used in
Manual and Auto Print mode.
1. Call up a PLU.
2. Key in the number of fixed price
labels to be printed.
3. Press the LABEL QUANTITY key.
FIX CHANGE
Used to manually convert a weighed
item to a fixed price item.
1. Call up a Weighed PLU.
2. Press the FIX CHANGE key.
Optional:
3. Key in the new Fixed Price.
4. Press the FIXED PRICE key.
Note: After converting a PLU from
Weighed to Fixed Price, any fixed
price operation can be performed.
Page 8 AC-4000 Series Operator’s Manual No. 0199B
UNIT PRICE DISCOUNT
Used to temporarily perform a unit
price discount.
1. Key in the amount to be subtracted
from the unit price.
2. Press the UNIT PRICE DISCOUNT
key.
Or, if a unit price discount amount has
been assigned to the key, recall the
discount by pressing the key.
UNIT PRICE PERCENTAGE
DISCOUNT
Used to temporarily perform a unit
price percentage discount.
1. Key in the percentage to be
subtracted from the unit price.
2. Press the UNIT PRICE PERCENT
DISCOUNT key.
Or, if a unit price percent discount
amount has been assigned to the key,
recall the discount by pressing the key.
Note: The entered amount is in tenths of a
percent. Example: key in "125" to
set a 12.5% discount.
LABEL CASSETTE
Used to tell the scale that a different
label is to be printed.
1. Remove the label cassette.
2. Install the new label cassette.
3. Press the CASSETTE key to select
the correct labels.
4. Press the PAPER FEED key until
the labels are properly aligned.
5. Press the CLEAR key if any errors
occur.
Note: The CASSETTE key can be used
For side-load models the label roll
for all AC-4000 models.
must be changed and the labels
rethreaded.
1
PRODUCT OVERVIEW
AC-4000 Series Operator’s Manual No. 0199B Page9
1.5 LABEL LOADING
1.5.1 AC-4000B/E – SIDE LABEL LOADING
Ensure that the power cable is plugged into the AC outlet, and the power switch is turned
off.
1
Open the side cover.
2
Release the printer head by pushing down the release lever.
3
If the backing paper has been wound, pull the stopper outwards to loosen the paper on the
winding bobbin, then remove the paper. Then, push the stopper lever of the roll holder
4
down until it lies flat, and remove the old label roll.
Page 10 AC-4000 Series Operator’s Manual No. 0199B
With the stopper lever lying flat, load a new label roll on the roll holder.
Note: Before loading the label roll, remove approximately 12 inches (30 cm) of labels from the end
5
of the roll.
12 inches
(30 cm)
Pull up the stopper lever, and then slide it in or out depending on the width of the roll.
Do not move the lever in too far which could bind the label roll.
6
1
PRODUCT OVERVIEW
Thread the label paper along the path from (1) through (4).
7
AC-4000 Series Operator’s Manual No. 0199B Page 11
Turn the winding bobbin counter-clockwise so that the hook is positioned up, push in the
stopper lever (F), then insert the tip of the paper in the hook.
8
Replace the printer head by pushing down the lock level.
9
10
Turn on the power switch and press the FEED key several times in order to securely turn
the backing paper around the winding bobbin and align the labels.
Note: Check that the label printing position is properly set. If not properly set, press the FEED key
until it reaches the proper printing position.
Press the CLEAR key to remove any error messages.
`
Page 12 AC-4000 Series Operator’s Manual No. 0199B
1.5.2 AC-4000 – CASSETTE LABEL LOADING
Ensure that the power cable is plugged into the AC outlet, and the power switch is turned
off.
1
Pull out the printer cassette.
2
1
PRODUCT OVERVIEW
Remove approximately 12 inches (30 cm) of labels from the end of the roll.
3
12 inches
(30 cm)
Set the roll as shown in the figure below, and turn the roll stopper clockwise to hold the roll
in place.
4
Roll Stopper
AC-4000 Series Operator’s Manual No. 0199B Page 13
Thread the labels as shown in the figure below. Attach the backing paper to the take-up roll
with the U-pin.
5
Push the printer cassette to its original position.
6
Turn on the power switch and press the FEED key several times in order to securely turn
the backing paper around the winding bobbin and align the labels.
7
Note: Check that the label printing position is properly set. If not properly set, press the FEED key
until it reaches the proper printing position.
Press the CLEAR key to remove any error messages.
`
Page 14 AC-4000 Series Operator’s Manual No. 0199B
2
NORMAL MODE
2
NORMAL MODE
2.1 WEIGHING ITEMS ............................................16
2.2 FIXED PRICE ITEMS......................................... 18
AC-4000 Series Operator’s Manual No. 0199B Page 15
2.1 WEIGHING ITEMS
[Key In Item No.]
1
Ensure that the "Key In Item No." display
appears and the ZERO indicator is lit.
Notes:
a. If the ZERO indicator is not lit, press the
ZERO key to turn on the indicator.
b. If necessary, press the MODE key to return
to normal operation mode.
[PLU Call Up]
2
Key in a PLU number and press the PLU
key, or press a preset PLU key.
• The programmed Unit Price is displayed.
• The tare weight, if programmed, is
displayed.
• The product name is displayed.
[Tare Weight]
3
Skip this step if the tare weight is already
registered in the PLU.
If the tare weight is not registered in the
PLU, place a tare on the weigh platter and
press the TARE key to subtract its weight.
Note: The registered tare weight can be
overridden by placing an actual tare on
the weigh platter, and pressing the TARE
key.
• To clear a tare weight, press the TARE
key when there is no weight on the
platter.
• A tare weight can also be entered via the
keyboard, then press the TARE key.
Note: For dual-range weighing models (0.000
lb), keyboard tare entries must end in
either "0" or "5".
lb lb lb
Example: Weighing item PLU “2”
£
d
lb lb lb
Example: Preset PLU “10”
Example: 0.015 lb tare
d
lb lb lb
Page 16 AC-4000 Series Operator’s Manual No. 0199B
[Weighing Item]
Place an item on the weigh platter.
4
d
lb lb lb
[Automatic Label Issue]
5
For a weighing item and when the machine
is in AUTO mode, a label will be
automatically issued as soon as weighing
has stabilized.
Note: To select Auto Print mode on or off, press
the PREPACK key.
[Manual Label Mode]
6
When the machine is in MANUAL mode,
press the PRINT key to issue a label.
Note: If operator keys have been assigned,
press the appropriate OPERATOR key to
print a label.
2
NORMAL MODE
AC-4000 Series Operator’s Manual No. 0199B Page 17
2.2 FIXED PRICE ITEMS
[Key In Item No.]
1
Ensure that the "Key In Item No." display
appears and the ZERO indicator is lit.
Notes:
a. If the ZERO indicator is not lit, press the
ZERO key to turn on the indicator.
b. If necessary, press the MODE key to return
to normal operation mode.
[PLU Call Up]
2
Key in a PLU number and press the PLU
key, or press a preset PLU key.
Note: Refer to Step 2 of Section 2.1 for
examples of calling PLUs by preset keys.
• The programmed number of pieces is
displayed.
• The programmed individual piece price
is displayed.
• The total price is displayed.
• The product name is displayed.
[Price Override] (optional)
3
To change the selling price, enter the new
price and press the FIXED PRICE key.
Note: This feature is not available if disabled or
if the FIXED PRICE function key has not
been assigned to the keyboard.
[Quantity of Labels] (optional)
4
To print a specific number of labels, enter
the quantity and press the LABEL
QUANTITY key.
Notes:
a. This feature is not available if the Label
QUANTITY function key has not been
assigned to the keyboard.
b. This step is not necessary when using Auto
Print mode.
lb lb lb
Example: Fixed price item PLU “1”
£
d
lb lb lb
Example: Change price to $9.99
£
Example: Print 10 labels
£
Page 18 AC-4000 Series Operator’s Manual No. 0199B
[Automatic Label Issue]
5
For a fixed price item and when the machine
is in AUTO PRINT mode, press the PRINT
key to issue labels continuously.
To stop label issue, press the PRINT key
again.
Note: To select Auto Print mode on or off,
press the PREPACK key.
[Manual Label Issue]
6
When the machine is in MANUAL PRINT
mode, press the PRINT key to issue a
label.
Note: In MANUAL PRINT mode, only one label
is issued.
Start printing
d
Stop printing
2
NORMAL MODE
AC-4000 Series Operator’s Manual No. 0199B Page 19
Page 20 AC-4000 Series Operator’s Manual No. 0199B
Y
3
DAIL
MAINTENANCE
3.1 CLEANING......................................................... 22
3.2 CONDITION CHECK ......................................... 23
3
DAILY MAINTENANCE
AC-4000 Series Operator’s Manual No. 0199B Page 21
3.1 CLEANING
Before carrying out the following daily maintenance, make sure that the power is off.
Always turn off the power switch when performing this inspection.
CAUTION
X
Keep the scale free of spills, dust and dirt.
When cleaning the machine,
only use a soft dry cloth or a
cloth wetted with a neutral
cleanser. Never use thinner or
other volatile liquids.
X
Clean the thermal head.
In order to maintain good printing quality, clean the thermal head at least once a week with a
cotton swab dipped in cleaning fluid.
Do not use metal tools or any hard or sharp object to clean the
thermal head as they may damage the head surface.
CAUTION
Page 22 AC-4000 Series Operator’s Manual No. 0199B
3.2 CONDITION CHECK
X
Check that the scale is level.
• Always ensure that the machine is level. If the machine is not level, weighing may not be
accurate.
• Adjust the machine to a level position using the four level adjustment feet located on the
bottom of the machine, until the bubble is completely centered in the round level indicator.
X
Ensure that there is a sufficient amount of labels remaining in the machine.
3
DAILY MAINTENANCE
AC-4000 Series Operator’s Manual No. 0199B Page 23
Page 24 AC-4000 Series Operator’s Manual No. 0199B
4
TROUBLE
SHOOTING
4.1 ERROR CODES & MESSAGES........................ 26
4.2 OTHER ERROR CONDITIONS .........................29
4.3 REPLACING THE MAIN FUSE.......................... 30
4
TROUBLE SHOOTING
AC-4000 Series Operator’s Manual No. 0199B Page 25
4.1 ERROR CODES & MESSAGES
If you encounter any problems, before proceeding to the troubleshooting chart, reinitialize the
machine by pressing the RESET key or turning the scale off and on. If the problem persists, follow
the instructions listed in the troubleshooting chart. If problems are not solved using the instructions,
contact your local Ishida service representative.
Press the CLEAR key to exit any error condition.
Error Code & Message Probable Cause & Counter Measures
■ The label cassette is out of position.
IMPROPER POSITION. CHECK CASSETTE
ITEM NAME - TOO MANY CHARACTERS
• Remove and fully insert the label cassette. Press
the PAPER FEED key to realign the labels.
■ The item name contains too many characters per
line for the current label format.
• Select a different label format.
• Edit the PLU to reduce the number of characters
per line in the Item Name.
OVER THE LIMIT FOR POP CHARACTER
EXTRA MSG1 - TOO MANY CHARACTERS
ETHERNET CABLE IS NOT CONNECTED
DHCP SERVER IS NOT AVAILABLE
■ There is insufficient space to print the POP
message.
• Reduce the number of characters in the first line of
the item name.
• Remove the POP message from the PLU.
■ Extra Message 1 linked to the selected PLU
contains too many lines or too many characters
per line for the current label format.
• Select a different label format.
• Edit the Extra Message 1 to reduce the number of
characters.
■ The scale cannot connect to the network.
• Check the Ethernet communication cable
connection on the side of the scale.
• Check network conditions.
• Disable the DHCP settings in the scale.
■ The scale cannot find the DHCP server.
• Check the Ethernet communication cable
connection on the side of the scale.
• Check network conditions.
• Disable the DHCP settings in the scale.
■ The Store Name or Address has too many lines or
too many characters per line for the current label
STORE/ADDR – TOO MANY CHARACTERS
format.
• Edit the Store Name and/or Store Address to
reduce the number of characters.
• Select a different label format.
Page 26 AC-4000 Series Operator’s Manual No. 0199B
LABEL END / OUT OF LABELS
LABEL SIZE ERROR
PRICE DISCOUNT IS TOO LARGE
EXTRA MSG2 - TOO MANY CHARACTERS
■ The scale is out of labels or does not recognize
that labels are loaded.
• Load a new roll of labels.
• If labels are present check that the labels are
threaded properly and are not binding.
■ The labels are out of alignment or the label size
differs from the programmed dimensions.
• Press the FEED key to align the labels.
• Confirm that the correct labels are loaded.
• Check that the labels are threaded properly and
are not binding.
• Confirm that the proper label format has been
selected.
■ The discounted price is equal to or greater than
the regular price.
• Enter a valid discount amount.
• Eliminate the discount.
■ Extra Message 2 linked to the selected PLU
contains too many lines or too many characters
per line for the current label format.
• Select a different label format.
• Edit the Extra Message 2 to reduce the number of
characters.
4
TROUBLE SHOOTING
COUPON MSG - TOO MANY CHARACTERS
EXTRA MSG3 - TOO MANY CHARACTERS
WEIGHT IS OVER UPPER LIMIT
WEIGHT IS BELOW LOWER LIMIT
■ Coupon Message linked to the selected PLU
contains too many lines or too many characters
per line for the current label format.
• Select a different label format.
• Edit the Coupon Message to reduce the number of
characters.
■ Extra Message 3 linked to the selected PLU
contains too many lines or too many characters
per line for the current label format.
• Select a different label format.
• Edit the Extra Message 3 to reduce the number of
characters.
■ The weight exceeds the programmed Upper
Weight Limit.
• Reduce the package net weight.
• Increase or remove the programmed Upper
Weight Limit.
■ The weight is less than the programmed Lower
Weight Limit.
• Increase the package net weight.
• Reduce or remove the programmed Lower Weight
Limit.
■ The Totals area memory is full. Transaction data
TOTAL MEMORY OVER
AC-4000 Series Manager’s Manual No. 0199B Page 27
must be cleared.
• Enter Totals Mode and clear some or all
transaction data.
THERMAL HEAD DOT CHECK
OPER. NAME - TOO MANY CHARACTERS
FILE IS MISSING OR CORRUPTED
ENTER TARE
■ A fault has been detected with the thermal print
head.
• Contact your local Ishida service representative.
■ The operator name contains too many characters
for the current label format.
• Select a different label format.
• Edit the operator name to reduce the number of
characters.
■ A memory error has occurred. The scale's
memory must be reset.
• Contact your local Ishida service representative.
■ A mandatory tare weight has not been entered.
• After clearing the error message enter the
appropriate tare weight.
Page 28 AC-4000 Series Operator’s Manual No. 0199B
4.2 OTHER ERROR CONDITIONS
The following conditions occur without error codes. Follow the instructions listed in the
troubleshooting chart to correct the problem. If problems are not solved using the instructions,
contact your local Ishida service representative.
Description Cause Countermeasure
No power. 1. Faulty power cord plug
connection.
2. Burned out fuse.
Weight readings are
inaccurate or inconsistent.
Printing is light or spotty. 1. Labels are not threaded
A tare weight cannot be
entered via the keyboard.
Labels are printed as soon
as an item is placed on the
weigh platter.
A label prints when no PLU
is called.
The scale displays "Key in
Operator number".
A previous temporary price
override returns the next
time the PLU is recalled.
1. Foreign object is underneath
or touching the weigh platter
or load cell.
2. Scale is not level or rocks.
3. The weigh platter is not
seated or positioned
properly.
4. Excessive vibrations or air
currents.
properly.
2. Thermal print head is dirty.
When the scale is set for
dual-range weighing (three
places after the decimal point)
the tare values must end in
either a "0" or "5".
The scale is set in the AUTO
mode. (AUTO indicator is lit)
If no item is called the scale
uses PLU number 999999 to
process the transaction.
The scale is configured for
Operator Log-on mode.
The scale is set for Auto
Program mode.
1. Turn off main power switch.
Re-insert power cord plug.
2. Replace fuse. (Refer to
section 4.3)
1. Remove foreign object.
2. Adjust leveling legs. (Refer to
section "Cautions for
Installation”)
3. Remove and replace the
weigh platter making sure to
align the mounting pins. If
using a seafood platter,
confirm that it is properly
seated and positioned.
4. Remove vibrations or air
currents or relocate the scale.
1. Rethread the labels.
2. Turn the scale OFF. Clean the
thermal print head using the
supplied cleaning kit.
(Refer to section 3.1,
"Cleaning")
Re-enter the tare weight values
ending in either a "0" or "5".
Press PRE-PACK key to change
to Manual Print mode.
Delete PLU number 999999 to
force a PLU to be called for every
transaction.
Consult the manager to receive a
Log-on Operator number and
password.
Consult the manager or contact
your local Ishida service
representative to change this
setting.
4
TROUBLE SHOOTING
AC-4000 Series Manager’s Manual No. 0199B Page 29
4.3 REPLACING THE MAIN FUSE
If the display does not light when the power is on, this may indicate a problem with the fuse.
Use the procedure below to check and replace the fuse.
1. Turn off the power.
2. Use a Phillips head screwdriver to remove the fuse cap and fuse on the left side of the scale.
3. Check whether or not the fuse has blown.
4. If the fuse has blown, replace with the same type of fuse.
5. After replacing the fuse, return the fuse cap and fuse to the left side of the scale and secure.
6. Turn on the power and check the scale.
Page 30 AC-4000 Series Operator’s Manual No. 0199B
Design and specifications are subject to change without notice.
44 SANNO-CHO, SHOGOIN, SAKYO-KU
KYOTO, 606-8392 JAPAN
PHONE: 81-75-771-4141
FACSIMILE: 81-75-751-1634
URL: http://www.ishidajapan.com
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