iSAPPOS B, C User Manual

iSAPPOS 9/12 Stand

(Model B and C)

Getting ready with
the stand

Package contents

System Overview

Getting started

2

Model B

Aluminum base plate

Aluminum Stand body

Jacket for iPad

5V/4A 20W power adapter

3 x RJ-48 COM port cables

1 x Micro-USB cable (for data-syncing)

2 x Screws for the Stand jacket

2 x thumb screws for the Stand base plate

2 x coin screws for the rear cover

Quick user guide

1. iPad not included. Compatible only with iPad 2017 (2017 Q3), iPad Air 2, 9.7” and 12.9” iPad Pro.

1. iPad not included. Compatible only with iPad 2017 (2017 Q3), iPad Air 2, 9.7” and 12.9” iPad Pro.

Section 1

Package Contents

Model C

Aluminum base plate

Aluminum Stand body

Jacket for iPad

19V/4.7A 90W power adapter

2 x RJ-48 COM port cables

1 x RJ-11 cable for cash drawer

1 x Micro-USB cable (for data-syncing)

2 x Screws for the Stand jacket

2 x thumb screws for the Stand base plate

2 x coin screws for the rear cover

Quick user guide

1

1

The Jacket

3

The Stand

Model B

Model B

Section 2

System Overview

(unit: mm)

(unit: mm)

4

Model B

Model C

Model C

Model C

I/O Ports

1

2

3

4

Power connector

RJ-48 to COM ports

Micro-USB port (iPad data syncing)

Bluetooth Pair button

1

RJ-11 cash drawer port

4

Micro-USB port (iPad data syncing)

2

RJ-48 to COM ports

5

USB port (peripheral charging)

3

Power connector

6

Bluetooth Pair button

1 2 3 4

1 2 3 4 5 6

1

2

3

1

2

3

Power LED:
Solid green System on
Off: System off

Error LED

:
Solid red System error
Off: System normal

Paper LED

:
Solid green Printer normal
Solid red: printer error

Model B/C

(rear view of the Stand with rear plastic cover removed)

Model C

L E Ds

1

Pairing LED:
Blinking green: Stand
Bluetooth pairing mode on

1

5

6

Getting started

Assemble iPad and the Stand

Tools needed - Phillips(+) #0 Screwdriver

Assemble the stand

1. Secure the base plate and Stand body with M4 thumb screws (x4) found
in the accessory box.

Section 3

Getting started

2. Connect the power adapter for charging.

3. Place the back cover to the back of the stand. Secure the back cover the
base plate using the coin screws (x2) found in the accessory box. Tighten
them with a coin.

* Please make sure the
power adapter is plugged
in before connecting the
3rd party peripherals

7

4. Insert the iPad to the jacket

Slide open the jacket

Insert and align iPad with the jacket (It’s normal to see the side with
the home bottom is higher than the other side)

Place the jacket onto the Stand’s dock. (make sure the lock-unlock switch
is in the unlock position)

Slide close the jacket gently and slowly. While sliding close the jacket,
press down both corners of the iPad like indicated in the picture and
make sure it’s aligned with the jacket.

Remove the paddings of the indicated screw holes. Secure the iPad

and the jacket with Phillips(+) #0 Screwdriver and M2 screws (x2) found
in the accessory box. Place the paddings to cover the indicated screw
holes.

5.

* Undock : Push the button at the bottom of the cradle and lift up the jacket to detach it from the Stand.

8

Unlock Jacket from the Stand Manually

If the jacket is placed on the Stand while the Lock-Unlock slider on the cradle is
in “Lock” position, you can manually override the switch and unlock the jacket
from the Stand by using a paperclip and push up the button hidden at the
bottom of the cradle. Lift up the jacket while the button is pushed up to detach
it from the Stand.

iSATouch Unlock

Install app (Model B and C only)

* The SteakHouse app is only an app to demonstrate the functions of the Stand. It is not suitable to be used
in the actual business environment.

When locked

Override

mechanism to

unlock

iSAPPOS SteakHouse POS

Turn on Bluetooth

iSATouch Unlock App

SteakHouse App

Running and using
the app

10

Section 1

Turn on Bluetooth

Pairing with the Stand (For Model B and C only)

The app will essentially help you set up the Stand with your iPad. As the Stand
communicates with your iPad through Bluetooth, please make sure Bluetooth
is enabled on your iPad by before launching the app. You can enable
Bluetooth by going to Settings —> Bluetooth.

After you have Bluetooth enabled, remove the back cover from the Stand
and locate the pair button in the back. Press the button to initiate bluetooth
connection between the Stand and your iPad. The Pairing LED should start
blinking.

Model B

Model C

1

2

Press pairing button

LED blink in green

1

2

Press pairing button

LED blink in green

About the app

The app provides a simple function that allows you to connect to your stand
and unlock the jacket from it by using Apple’s TouchID.

Launching the app (For Model B and C only)

After the app is downloaded and installed, you should be able to locate it on
the home screen. Simply tap on it to launch the app.

11

Section 2

iSATouch Unlock
App

Connect the Stand

Opening the app will start scanning a nearby Stand immediately. Push the pair
button in the back of the Stand will start broadcasting itself to the app.

Once the Stand is found, it will be displayed like shown in the screenshot
below. Simply tap the icon to connect to the stand.

* If your Stand is not found in the app, check the pairing LED in the back of the Stand and make sure it is blinking (in
pairing mode). If not, press the pair button to start pairing again.

* If you have multiple Stands nearby, you can easily locate the Stand you would like to connect to by looking up the
last four digit of the MAC address that is on the label in the back of your Stand. Match those numbers with the one
shown in the app.

12

Once you are successfully connected to the Stand, you should be directed to

When you pair your iPad with the Stand for the rst time, you will be prompted
to enter passcode, simply enter “2234” and tap “Pair” to nish the pairing
process.

another page of the app where you can access the unlock function.

* If a previously connected Stand is disconnected due to reasons such as out of range or powered o, the

icon will be displayed in a semi-transparent color illustrating an inaccessible Stand.

Tapping the icon will unlock the jacket from the Stand through Apple’s
TouchID function in your iPad. The jacket should be unlocked once the
ngerprint matches the one you set up in your iPad.

13

* In order for this function to work, please rst set up ngerprint for the TouchID function in your iPad by going to

Settings > Touch ID & Passcode

You will have a 10 second window to remove the jacket from the stand before
it is locked again. During this period of time, the unlock button will be disabled.

Using iOS Today’s Widget to unlock the jacket

After the app is installed, it also installs an app widget which can be accessed
from iOS Today’s Widget menu. The advantage of providing an app widget is
that the unlock function can be easily accessed anytime with a swipe down
on the screen regardless what app you are currently using.

To enable the widget, pull down anywhere from the top of the iPad screen to
access Today’s Widget menu.

You will need to enable the app widget rst. To do so, tap on the “Edit” button
to add the app widget to the menu.

14

You can now access the app widget in iOS Today’s Widget menu.
Tapping on the icon will allow you to unlock the jacket without leaving
or closing the app you are currently using.

*If your Stand is disconnected when you are unlocking the jacket from the Today’s Widget menu, the iSATouch Unlock
main app will be launched instead so you can pair with the Stand again.

You should see the iSATouch Unlock app widget from the list menu like shown
below. Tap on the green “+” button to add it to the Today’s widget menu.

Tap “Done” to nish.

15

Section 3

SteakHouse App

About the app

The app provides users the ability to connect and congure the Stand as well
as accessing its hardware functions in a form of a simple POS (Point of Sales)
app.

Launching the app (For Model B and C only)

After the app is downloaded and installed, you should be able to locate it on
the home screen. Simply tap on it to launch the app.

Log in the app

You will be prompted to log in after the app is launched.

If you have TouchID congured on your iPad, simply log in with TouchID.

16

If TouchID is not yet congured, tap on the “Enter Password” option to log in by
entering the password manually.

When prompted, enter the password

to log in.

Connect the Stand

To connect the Stand with the app, tap on “BLE Cong” in the lower-left hand
corner of the app.

The app will start searching for Stands nearby. Press the “Pair” button in the
back of the Stand for the one you wish to connect with the app. Tap on the
one from the list to connect to the Stand.

Tap to connect

* if you are prompted for password, enter “2234” to connect to the Stand.

17

If you have more than one Stands powered on nearby, use the ID number
from the back of the Stand (with rear plastic cover removed) and match it with
the one from the list shown in the previous step to make sure you are
connecting to the desired Stands.

Once connected, you will be directed back to the main page upon a
successful connection. The connection status with the Stand should now be
“Connected” in the lower-left hand corner of the app.

Conguring the COM ports for peripherals

There are three COM ports in the model B and two COM ports in the model
C in which you can connect compatible peripherals to.

Change settings in the “COM Cong” page according to the peripheral that is
connected to the Stand through the COM interface.

*

Do not change settings on Printer Port 3 when using the app with a model C Stand. The built-in printer in model C
is designed to use port 3 at all time.

*

To change value of any eld, tap on the blue text in that eld to do so.

You shouldn’t need to change any settings when using a compatible peripheral. Simply connect the peripheral to
the Stand and make sure the Stand is connected to the app.

*

18

Connect and congure compatible printer

You can connect an external compatible printer through the COM port in the
Stand. Change the “Printer Model” in the “COM Cong” page that matches
the one that is connected to the Stand.

* HPRT is the default printer model as it is the one that is built into the model C Stand.

You can alternatively change it “Auto detect” for easier conguration when connecting to an external printer.

*

* The Stand supports COM interface printer from Star as well as Epson (only the models listed in the above

screenshots).

Connect and congure compatible scanner

The Stand supports COM interface scanner from Opticon. Be sure to select
the correct port number based on which port the scanner is being connected
to.

For any changes to take eect, tap “Set” rst and tap “Save” to save the new
settings.

* Should you have interest to purchase Opticon scanners, please contact us at [e-mail]

19

Print receipts with the app

To print receipts with the app, add items from the menu rst. Added items
should be shown in the list on the left.

Tap on the “Cash” button should print out the receipt with items added.

Below screen will be shown after tapping on the “Cash” button. Simply tap
“Back” to go back to the main screen.

Tap to add items

20

Unlock the jacket from the Stand

If the jacket is placed and locked on the Stand, you can unlock the jacket by
using the “Undock” function in the app.

You will be prompted for authentication using the TouchID to unlock the jacket.

The Stand only connects to one app at a time

Please note the Stand can only remain connection with one app at a time.
The last app that Stand connects to will disconnect the Stand from the
previously connected app.

Regulatory Information

Safety Caution

Legislation and WEEE
Symbol

Safety Instruction

Environmental

Regulatory
Information

22

Regulatory Information

Caution: Do not remove the plug and
connect it to a power outlet by itself; al ­ways attach the plug to the power

power outlet.

CE MARK

This device complies with the require­ments of the EEC directive 2004/108/

FCC

This device complies with part 15 of the
FCC rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference.
(2) This device must accept any interfer ­ence received, including interference
that may cause undesired operation.

Safety Caution

Note: To comply with IEC60950-1
Clause 2.5 (limited power sources,
L.P.S) related legislation, peripherals

-

4.7.3.2 Materials for re enclosures
For MOVABLE EQUIPMENT having a
total mass not exceeding 18kg.the ma ­terial of a FIRE ENCLOSURE, in the thin-

shall be of V-1 CLASS MATERIAL or
shall pass the test of Clause A.2.
For MOVABLE EQUIPMENT having a
total mass exceeding 18kg and for all
STATIONARY EQUIPMENT, the material
of a FIRE ENCLOSURE, in the thinnest

of 5VB CLASS MATERIAL or shall pass
the test of Clause A.1

LEGISLATION AND WEEE SYMBOL

2012/19/EU Waste Electrical and Elec­tronic Equipment Directive on the treat­ment, collection, recycling and disposal
of electric and electronic devices and
their components.

The crossed dust bin symbol on the de ­vice means that it should not be dis ­posed of with other household wastes
at the end of its working life. Instead,
the device should be taken to the
waste collection centers for activation
of the treatment, collection, recycling
and disposal procedure.

To prevent possible harm to the environ­ment or human health from uncon­trolled waste disposal, please separate
this from other types of wastes and re ­cycle it responsibly to promote the sus ­tainable reuse of material resources.

23

Household users should contact either
the retailer where they purchased this
product, or their local government of
CE, for details of where and how they
can take this item for environmentally
safe recycling.

Business users should contact their
supplier and check the terms and condi ­tions of the purchase contract.

This product should not be mixed with
other commercial wastes for disposal.

Safety Instructions

Please adhere to the following safety
guidelines to help ensure your own per­sonal safety and protect your system
from potential damage. Any acts taken
that are inconsistent with ordinary use
of the product, including improper test­ing, etc., and those not expressly ap ­proved by iSAPPOS may result in the
loss of product warranty.
Unless expressly approved by an
authorized representative of iSAPPOS
in writing, you may not and may not per ­mit others to:

Disassemble or reverse engineer the
device or attempt to derive source
code (underlying ideas, algorithms, or
structure) from the device or from any
other information provided by iSAP­POS, except to the extent that this re­striction is expressly prohibited by lo­cal law.

Modify or alter the device.

Remove from the device any product

copyright notices and patent markings,
if any. To reduce the risk of bodily injury,

the device and other equipment, ob ­serve the following precautions:

Power Sources

Observe and follow service markings.

Do not push any objects into the open ­ings of your device unless consistent
with the authorized operation of the
device. Doing so can cause a re or an
electrical shock by shorting out inte ­rior components.

The powering of this device must ad -

-

cated for this product.

Do not overload wall outlets and/or ex ­tension cords as this will increase the
risk of re or electrical shock.

Do not rest anything on the power
cord or on the device (unless the de ­vice is made and expressly approved
as suitable for stacking).

24

Position system cables and power ca­bles carefully; route cables so that
they cannot be stepped on or tripped
over. Be sure that nothing rests on any
cables.

Operate the device only from the type
of external power source indicated on
the electrical ratings label.

To help avoid damaging your device,
be sure the voltage selection switch (if
provided) on the power supply is set
to match the power available at your
location.

Also be sure that attached devices are
electrically rated to operate with the
power available in your location.

Use only approved power cable(s). If
you have not been provided a power
cable for your device or for any AC

-powered option intended for your de­vice, purchase a power cable that is
approved for use in your country and
is suitable for use with your device.
The power cable must be rated for the
device and for the voltage and current

marked on the device's electrical rat ­ings label. The voltage and current rat­ing of the cable should be greater
than the ratings marked on the de­vice.

To help prevent an electrical shock,
plug the device and peripheral power
cables into properly grounded electri­cal outlets. These cables are
equipped with three-prong plugs to
help ensure proper grounding. Do not
use adapter plugs or remove the
grounding prong from a cable. If you
must use an extension cable, use a 3­wire cable with properly grounded
plugs.

Observe extension cable and power
strip ratings. Ensure that the total am­pere rating of all products plugged
into the extension cable or power strip
does not exceed 80 percent of the am ­pere ratings limit for the extension ca ­ble or power strip.

To help protect your device from sud ­den, transient increases and de­creases in electrical power, use a

surge suppressor, line conditioner, or
uninterruptible power supply (UPS).

Do not modify power cables or plugs.
Consult a licensed electrician or your
power company for site modi cations.
Always follow your local/national wir­ing rules.

When connecting or disconnecting
power to hot-pluggable power sup ­plies, if o

ered with your device, ob-

serve the following guidelines.

Install the power supply before con ­necting the power cable to the power
supply.

Unplug the power cable before remov­ing the power supply.

If the system has multiple sources of
power, disconnect power from the de ­vice by unplugging all power cables
from the power supplies.

25

Servicing/Disassembling

Do not service any product except as
expressly set forth in your system
documentation.

Opening or removing covers that are
marked with the triangular symbol
with a lightning bolt may expose you
to an electrical shock. Only a trained
service technician should service com ­ponents inside these compartments.

To reduce the risk of electrical shock,
never disassemble this device. None
of its internal parts are user­replaceable; therefore, there is no rea ­son to access the interior.

Do not spill food or liquids on your sys ­tem components, and never operate
the device in a wet environment. If the
device gets wet, see the appropriate
section in your troubleshooting guide
or contact your trained service pro­vider.

Use the device only with approved
equipment.

Move products with care; ensure that

connected to the system. Avoid sud ­den stops and uneven surfaces.

Environment

Do not use this device near water (e.g.
near a bathtub, sink, laundry tub, in a
wet basement or near a swimming
pool).

Do not use this device in areas with
high humidity.

This device must not be subjected to
water or condensation.

Keep your device away from radiators
and heat sources. Also, do not block
cooling vents.

Cleaning

Always unplug the power before clean ­ing this device.

Do not use liquid or aerosol cleaners
of any kind. Use only compressed air
that is recommended for electronic de ­vices.

Use a dry cloth for cleaning.

Protecting Against Electrostatic Dis ­charge

Static electricity can harm delicate com­ponents inside your system. To prevent
static damage, discharge static electric ­ity from your body before you touch
any of the electronic components, such
as the microprocessor. You can do so
by periodically touching an unpainted
metal surface on the chassis.
You can also take the following steps to
help prevent damage from electrostatic
discharge (ESD):

1. When unpacking a static-sensitive
component from its shipping carton, do
not remove the component from the an­tistatic packing material until you are
ready to install the component in your
system. Just before unwrapping the an­tistatic packaging, be sure to discharge
static electricity from your body.

2. When transporting a sensitive compo-

-

tainer or packaging.

26

3. Handle all sensitive components in a
static-safe area. If possible, use antis -

an antistatic grounding strap.

iSAPPOS © COPYRIGHT 2017. ALL RIGHTS RESERVED.

Apple iPhone and iPad are registered trademarks of Apple, Inc.
and are not included. They serve as a reference only and does
not imply any a

liation with or endorsement by Apple.

UM

00BC0EN0806171