IPS Ips 308 & 416 IPS 308 & 416 16 & - 16d Telephone User Guide

IPS 308 / 416

User’s Guide

For Use with the IVT-16/16D Key Phone

Table of Contents

WELCOME TO YOUR IPS TELEPHONE SYSTEM................................1

N

OTICE.............................................................................................................1

NTRODUCTION .................................................................................................1

I

KEY PHO NE EXT E NSIO N..........................................................................2

KEY PHONE LAYOUT................................................................................4

KEY PHONE FEATURE BUTTONS...........................................................5

DSS (D
C

D
V
G

IRECT STATION SELECTION) 100-115.....................................................6

ENTRAL OFFICE (CO) LINES 1 – 4 ................................................................... 6

IAL PAD 0 – 9,

OLUME Â AND VOLUME Á BUTTONS .............................................................. 8

ROUP LISTENING MODE ..................................................................................8

Á

, #.......................................................................................7

LCD DISPLAY FEATURES .........................................................................9

F

IRST DISPLAY AFTER POWER IS APPLIED .......................................................... 9

NITIALIZATION DISPLAY...................................................................................9

I

NACTIVE MODE DISPLAY................................................................................ 10

I

ESSAGE WAITING DISPLAY ...........................................................................10

M

NTERCOM CALLS RINGING A T YOUR EXTENSION .............................................11

I

LCD DISPLAY OF CALL INFORMATION ............................................. 12

I

NCOMING CALLER ID MESSAGE ..................................................................... 12

URRENTLY CONNECTED CO LINE MESSAGE...................................................12

C

ALLS RINGING AT YOUR EXTENSION........................................................13

CO C

ALLS BEING TRANSFERRED TO YOUR EXTENSION.....................................14

CO C

ALLS BEING PARKED AT YOUR EXTENSION ..............................................14

CO C

ALLS PLA CE D ON HOLD........................................................................... 15

CO C

HECKING THE STATUS O F CO LINES...............................................................15

C

EVIEWING STORED CALLER ID INFORMATION................................................16

R

PROGRAMMING YOUR KEY PHONE...................................................17

E

NTERING PROGRAMMING MODE ....................................................................17

EAVING PROGRAMMING MODE......................................................................17

L

ING TONE SELECTION....................................................................................18

R

ING VOLUME SELECTION...............................................................................19

R

EADSET MODE..............................................................................................20

H

ONTRAST SELECTION............................................................................21

LCD C

ISPLAY NAME ............................................................................................... 22

D

i

ALLER ID FORMAT SELECTION......................................................................23

C

ROGRAMMABLE KEYS....................................................................................24

P

ESET ALL PARAMETERS TO DEFAULT VALUES ................................................26

R

INTERCOM CALLS...................................................................................27

C

AMP ON - BUSY EXTENSION ..........................................................................28

ALL PICK UP - INTERCOM..............................................................................29

C

XTENSION HUNT GROUPS..............................................................................29

E

OUTSIDE CALLS ....................................................................................... 31

S

WITCH-HOOK TO THE CENTRAL OFFICE..........................................................32

AMP ON - CO LINE........................................................................................ 33

C

UTO REDIAL.................................................................................................34

A

ALL PICK UP - OUTSIDE LINE.........................................................................34

C

CALL HOLDING ........................................................................................35

R

EMINDER FEATURE........................................................................................35

ETRIEVING A CALL ON HOLD .........................................................................35

R

CALL TRANSFERRING ............................................................................36

CONFERENCE CALLING.........................................................................39

UTSIDE LINE, 2 EXTENSIONS...................................................................... 39

1 O

UTSIDE LINES, 1 EXTENSION......................................................................40

2 O

SPECIAL FEATURES.................................................................................41

C

ALL FORWARDING ........................................................................................41

ALL FOLLOW ME ..........................................................................................42

C

ALL BARRING OVERRIDE / SYSTEM................................................................ 43

C

UTSIDE CALL RESTRICTION (EXTENSION) ......................................................44

O

UTSIDE CALL RESTRICTION (PASSWORD).......................................................45

O

AGING - EXTERNAL / GROUPS #1 AND #2........................................................46

P

ESSAGE WAITING LAMP/TONE......................................................................47

M

O NOT DISTURB............................................................................................ 48

D

LARM CLOCK................................................................................................49

A

MERGENCY ALARM.......................................................................................50

E

SPEED DIAL NUMBE RS ...........................................................................51

S

YSTEM / SPEED DIAL NUMBERS......................................................................51

ERSONAL / SPEED DIAL NUMBERS..................................................................51

P

ODES FOR PERSONAL SPEED DIAL NUMBERS ..................................................53

C

ii

GUIDE TO TONE PATTERNS.................................................................. 54

COMMAND SUMMARY............................................................................56

iii

Welcome to Your IPS Telephone System

Notice

The IPS 308/416 Telephone System is shipped with all extensions configured
for ordinary phones.

The key phone that is described in this User’s Guide will not work correctly
until the system is properly configured by the System Administrator.

Introduction

This User’s Guide provides easy-to-follow instructions for the many useful and
flexible features of the IVT-16 series of key phones for use with the IPS
308/416 Telephone Systems. The difference in features between the various
models are shown in the following table:

Model Features
IVT-16 Basic 52-key telephone with buttons and indicators for

each extension and outside line. This phone provides
speakerphone capability, message waiting display, and
many other features.

IVT-16D All the features of the IVT-16 plus an LCD display

capable of displaying system status messages and Caller
ID information.

One person in your office should be designated as the System Administrator.
This should be the person who configured and programmed your system, and
who is in possession of the System Guide. Some pa ges in th is guide r efer you
to the System Administrator for more information.

It is suggested that you take some time to read through this User’s Guide. Try
out each of the features discussed. Practice using common features such as
“Hold” and “Transfer” as this will help you feel more comfortable using and
understanding the many features available to you. It will also help you
understand the different signals that your phone gives to indicate that someone
else has “Parked” or “Transferred” a call to you, etc.

It is also suggested that you develop and keep a “Command Summary” for the

Page 1

features you use most beside your key phone. This “Command Summary”
should summarize the keys to press for each feature.

Key Phone Extension

Ordin a ry phones, key phones, door ph on es, an d FAX m ach in es/ modems can be
attached to any extension on the IPS. This User’s Guide describes features as
utilized with a key phone with other system features set to Default.

With a key phone and the applicable Default settings, Intercom dial tone is
provided when you go off-hook. To access Central Office (CO) or outside lines
you need to press one of the CO line keys (see Page 6).

It is possible for the System Administrator to configure the system such that
you are automatically connected to an available CO line when you go off-hook.
In this case, you need to perform a switch-hook to get Intercom dial tone and to
use other key phone features.

Before going through the features of this User’s Guide, lift your handset to see
which of these two off-hook conditions applies at your extension. If you are
able to go off-hook and immediately dial an outside line and connect, it is likely
that your System Administrator has opted for automatic CO line access.

How to Switch-hook

If your extension is set to automatically access a CO line when you lift the
han dset, th en a swit ch- hook is r equi r ed before using th e DSS keys (see Pa ge 6 )
to place intercom calls and before using some of the key phone feature keys. To
perform a switch-hook, simply depress the switch-hook button (i.e., the button
in the phone cradle that is also used to disconnect the line) for about half a
second.

Page 2

Intentionally

Left

Blank

Page 3

KEY PHONE LAYOUT

Note : The above layout is the IVT-16D model. The IVT-16 is identical except

for the fact that it has no LCD (Liquid Crystal Display).

Page 4

Key Phone Feature Buttons

FLASH - Sends a switch-hook (i.e., flash) to an outside line.
REDIAL - Automatically redials the last number dialed.
MEM – Accesses the IPS system speed dial numbers and phone programming

options.
CAMP/PARK – Activates the Camp On feature for busy extensions and CO
lines. Parks CO line calls at busy extensions.

AUTO ANS - Automatically answers intercom calls via “speakerphone”.
TONE/PULSE - Switches between tone (DTMF) and pulse (rotary) dialing.
CLOCK - Displays the time of day.
RING POS - Allows the phone to ring during an incoming call.

Â

CALL ID
scrolls through the stored Caller ID information.

CO 1 to 4 - Central Office Lines (see Central Office (CO) Lines 1 – 4, Page 6).
DSS 100 to 107 - Direct Station Selection (see DSS (Direct Station Selection)

100-115, Page 6).
DSS 108 to 115 - Direct Station Selection or programmable speed dial/special
function keys.

MSG – Enables the user to illuminate the message waiting lamp (LED) on
another key phone.
PAUSE/BKIN - Inserts a 2-second pause when dialing numbers. Enables the
user to break-in on other conversations on the system.

DND/FWD – Activates/Deactivates Do Not Disturb and Call Forwarding.
MUTE – Deactivates the microphone (handset or speakerphone).
CONF - Conferences calls with other extensions or outside lines.
XFER - Transfers outside calls to other extensions.
VOL

handset conversations, and ringing (see Volume
Page 8).

HOLD - Places an outside call on hold.
SPKR - Activates speakerphone operation.

and CALL ID Á - Shows the status of the active CO lines and

Â

and VOL Á - Adjusts the volume for speakerphone conversations,

Â

and Volume Á Buttons,

Page 5

DSS (Direct Station Selection) 100-115

The DSS keys (a.k.a., extension keys) allow you to quickly access another
extension when placing an Intercom call or transferring a CO line call. The
DSS keys also provide a visual i ndication as to whether the extension is busy.
DSS keys 108 to 115 can alternatively be used for speed dial numbers.

The following list presents the various states of the DSS key LEDs and what
the state indicates.

♦

Off -Extension is inactive or in Do Not Disturb mode.

♦

Red -Extension is active or busy.

♦

Flashing red with an audible triple beep - This extension is attempting

to call you.

Note : The flashing red indication only occurs when your line is active (i.e.,

you are on the line with another caller).

Central Office (CO) Lines 1 – 4

Definition:

The Central Office or CO is the local telephone company facility where your
telephone lines originate. Therefore, your telephone lines are often referred to
as CO lines.

The CO line keys allow you to access CO lines to make outside calls. They also
provide a visual indication as to whether the CO line is busy.

The following list presents the various states of the CO line key LEDs and what
the state indicates.

♦

Off - CO line is not in use or is unavailable for use.

♦

Solid Red - CO line is in use by another extension.

♦

Solid Green - CO line is in use by this extension.

♦

Slow Flashing Red - CO line has been put on hold by another extension.

♦

Slow Flashing Green - CO line has been put on hold by this extension.

♦

Fast Flashing Red - CO line has an incoming call (i.e., the line is

ringing).

♦ Fast Flashing Green - CO line is parked at this extension.

Page 6

Dial Pad 0 – 9, Á, #

These dial keys operate in the same manner as any other type of phone.

Page 7

Volume  and Volume Á Buttons

The volume (VOL) buttons control multiple functions of the key phone.

♦

During speakerphone operation, press the volume buttons to increase or

decrea s e the loudness of the speak er.

♦

During conversations using the handset, press the volume buttons to

increase or decrease the lou d ness of th e earpi ece on th e han d s et.

♦

When the phone is ringing, press the volume buttons to adjust the loudness

of the rin ger . (You can al so press t he DND/ FWD button dur in g ri n gin g t o
silence th e rin g er.)

Group Listening Mode

A special speakerphone mode, Group Listening Mode, allows the handset and

the speakerphone to be simultaneously active. This allows one person to talk
into the handset while the speaker is enabled so that others in the room can
hear the caller. This facilitates a speakerphone-like conversation without the
speaker deactivating each time the microphone is active. Group Listening
Mode is useful when only one person is talking but others are listening.

To enter Group Listening Mode simply hold down the SPKR button for two

seconds while talking in the handset. This enables the handset microphone and
disables the speakerphone microphone. To end Group Listening press the
SPKR button again to enable a private handset conversation or place the
handset on hook to enable a full speakerphone conversation.

Note : Depending on speaker volume and the acoustics of your office, it may be

advisable to deactivate Group Listening Mode by pressing the SPKR button
before hanging up. This will eliminate a momentary squeal.

Page 8

LCD Display Features

First Display After Power is Applied

The Liquid Crystal Display (LCD) will show many different messages
concerning the state of the IPS and this extension. When the power is first
applied to the phone, the LCD will display:

I P S P h o n e S y s t e m
I n t e l i D a t a

Initialization Display

The phone must then establish communications with the IPS system. This
procedure will typically take one or two seconds.

If the above message continues to display on the LCD, then your extension
has probably not been pr ogrammed as a k ey phone extensi on. The System
Administrator must configure t he IPS syste m to speci fy that a ke y phone i s
at this extension. By default, all IPS extensions are set to communicate
with ordinary , single l i ne t e lephones.

After communications are established, the phone will give a short beep and
display the following message for about two seconds.

I n i t i a l i z e d E x t n 1 0 3
I V T - 1 6 , V e r s i o n - X X -

The actual display on each phone will differ with respect to the extension
number and the current version number of the software (i.e., firmware) in the
phone.

Page 9

Inactive Mode Display

After the Initialization Display and whenever the key phone is inactive, the
LCD will display the following message.

F r i N i g h t

c u s t o m m s g

The actual display you will see may differ in the following ways:

♦

The “Night” message will display if the IPS is in the Night Mode. If the

IPS is in the Day Mode, this portion of the display will be blank.

♦

The headphon e symbol (‘Ω’) indicates that the IPS is programmed to use a

headset. This symbol will not appear in the default mode where a headset
is not used.

♦

The time of day may be displayed in a 12-hour (shown) or a 24-hour

format. This parameter is set on the IPS unit itself. In the 24-hour mode,
the hours are displayed as ‘00’ to ‘23’.

♦

The ‘custom msg’ on the second line of the display can be set to any

desired message. Typical values might be “Extn 105” or “XYZ Corp.”.

Ω

3 : 3 3 p

2 9 - J a n

Message Waiting Display

When a Message Waiting command is sent to your phone (e.g., from another
extension), the light associated with the MSG button will blink. Additionally,
the LCD will display the following message.

F r i 3 : 3 3 p
* * M e s s a g e * * 2 9 - J a n

Page 10

Intercom Calls Ringing at Your Extension

If another extension is making an intercom call to your extension or if another
extension is trying to transfer a CO call to your extension, the light associated
with that extension will flash on your phone, indicating the source of the call.

If the call is an intercom call, the display will show the following message
indicating the physical extension number of the extension, which is calling.

F r i N i g h t

C a l l f r o m E x t n 1 0 2

Ω

3 : 3 3 p

Page 11

LCD Display of Call Information

The IVT-16 key phone can provide a great deal of information about calls
being made from the IPS system.

Incoming Caller ID Message

A Caller ID message from the Central Office can accompany an incoming call
and contains information specifying the phone number and (optionally) the
name of the person who is calling. In order to receive th e Caller ID message,
your CO line must be capable of supplying this information. Additionally, your
IPS unit must be equipped with Caller ID capability. When an incoming call is
ringing on a CO line of the IPS, the key phone will display the following
information.

E v e A d a m s

5 1 2 - 5 5 5 - 1 2 1 2 C O # 2

Up to twenty characters of the calling name (in this case “Eve Adams”) will be
displayed.

Note : When reviewing stored Caller ID records, only the first 14 characters

are displayed.

Currently Connected CO Line Message

When your extension is connected to a CO line, the LCD will display
information about the call. If the call is an incoming call and the Caller ID
information is available, the display will appear as follows:

E v e A d a m s 0 : 4 5

5 1 2 - 5 5 5 - 1 2 1 2 C O # 2

The right-most part of the top line will display the call duration in minutes and
seconds.

If the call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows:

Page 12

# # # # # #

0 : 4 5 C O # 2

For outgoing calls, the ‘#’ symbols are replaced by the digits dialed to make the
call.

#

CO Calls Ringing at Your Extension

When an incoming DISA (Direct Inward Station Access) or Auto-Attendant
call is ringing at your extension and the Caller ID information is available for
that call, the display will appear as follows:

E v e A d a m s R i n g

5 1 2 - 5 5 5 - 1 2 1 2 C O # 2

If the call is an incoming call for which Caller ID information is not available,
the display will appear as follows:

R i n g

C O # 2

Page 13

CO Calls Being Transferred to Your Extension

When another extension transfers a call to your extension and the call is a CO
call with Caller ID information, the display will appear as follows:

E v e A d a m s X f e r

5 1 2 - 5 5 5 - 1 2 1 2 C O # 2

This information is displayed on your LCD even when your line is active (i.e.,
you are on the line with another caller).

If the call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows:

X f e r

C O # 2

CO Calls Being Parked at Your Extension

When someone at another extension is trying to transfer a call to you, while you
are engaged in another call, they can hang up to park the call at your extension.
You have the option to continue your current conversation, hang up to be
connected to the parked call, or place the current call on hold and be connected
to the parked call. If the parked call is an incoming call and the Caller ID
information is available, the display will appear as follows:

E v e A d a m s P a r k e d

5 1 2 - 5 5 5 - 1 2 1 2 C O # 3

If the parked call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows:

P a r k e d

C O # 3

Page 14

CO Calls Placed on Hold

If you place a CO call on hold in order to transfer it or if you place a CO call on
non-exclusive hold (by pressing the HOLD button), the following information
is displayed:

E v e A d a m s H e l d

5 1 2 - 5 5 5 - 1 2 1 2 C O # 2

If the call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows:

# # # # #

#

# H e l d

C O # 2

Checking the Status of CO Lines

At any time (with the exception of the when a new incoming Caller ID message

Á

is being displayed), you can press the “Call ID
the CO lines on the IPS system. The LCD will display the status of the first
active CO line (starting with CO #1). Pressing “Call ID
the status of the next CO line (and so on). If the CO line is attached to an
incoming call for which Caller ID information is available, the display will
appear as follows:

E v e A d a m s

5 1 2 - 5 5 5 - 1 2 1 2 C O # 2

If the call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows:

E x t n . 1 0 3 C O # 2

The extension number on the second line of the display shows the physical
extension to which the outside call is attached.

” button to check the status of

Á

” again will show

Page 15

Reviewing Stored Caller ID Information

To review stored Caller ID records, keep pressing the “Call ID Á ” button after
viewing the status of active CO lines (see
Page 15). The records are displayed in chr onological order beginning with th e
most recent record. The I V T-16D is capable of storing up to 88 records. Caller
ID records appear on the display as follows:

E v e A d a m s 1 : 1 1 p

5 1 2 - 5 5 5 - 1 2 1 2 1 1 - A p r

Use the “Call ID Á ” and the “Call ID Â ” buttons to scroll through the Caller
ID records.

Note : If there are no active CO lines and you do not have the IVT-16D model,

pressing either the “Call ID Á ” or “Call ID Â ” button will not change the
display.

Checking the Status of CO Lines,

Page 16

Programming Your Key Phone

Various features of the IVT-16 key phone are programmable and can be set by
you, the user. These parameters are stored into permanent memory and remain
intact even after loss of power. The parameters you can program are as
follows:

♦

Ring tone - You can select from several different, distinct ring tones.

♦

Ring tone volume - You can select from several different ring volume

settings.

♦

Headset mode - You can program the key phone for use with a headset. In

Headset mode, pressin g the SPKR button activat es the headset in stead of
the speakerphone.

♦

LCD contrast - You can adjust the contrast of the LCD display for optimal

viewing.

♦

Display name - You can enter the message that is displayed on your LCD

during idle conditions. You may want to display your company name or
your extension number.

♦

Caller ID format - You can select the display format for the Caller ID

phone num ber.

♦

Programmable keys - You can select alternative functionality (e.g., speed

dial) for eight (8) of the extension keys.

Entering Programming Mode

To enter programming mode, simply press the MEM button for more than one
second while the phone is inactive. The LED associated with the MEM button
will flash both red and green to indicate that programming mode is active.

Note : While in programming mode, the key phone cannot be used to make or

receive phone calls.

Only certain buttons are active in programming mode. The LED lamps for
these active buttons will illuminate upon entering programming mode. The
active buttons are used to make changes in the programming.

Leaving Programming Mode

To exit programming mode, simply press the MEM button again.

Page 17

Ring Tone Selection

You can select from several different, distinct ring tones. This enables your key
phone to emit a different ring tone than that of other key phones in your area.
The ring tone may be selected when the LCD appears as follows:

R i n g e r T y p e : 0 0
A c t i v e K e y s a r e l i t

The number after “Ringer Type” indicates the currently selected ring tone.

Note : The default setting is ‘00’.

Press the MUTE button to select the next ring tone. Press the DND/FWD
button to select the previous ring tone. When either button is pressed, the
selected ring tone will be heard through the speaker. Press the SPKR button to
advance to the next parameter.

Note : The IVT-16 key phone (without the LCD) will illuminate the LED lamp

associated with extension #100 to indicate that you are programming the ring
tone parameter.

Page 18

Ring Volume Selection

You can select from several different ring volume settings. There are eight
volume settings. Zero (0) is the lowest volume and seven (7) is th e high est.
The ring volume may be selected when the LCD appears as follows:

R i n g e r V o l u m e : 1
A c t i v e K e y s a r e l i t

The number after “Ringer Volume” indicates the currently selected ring
volume.

Note : The default setting is ‘1’.

Press the MUTE button to increase the ring volume. Press the DND/FWD
button to decrease the ring volume. When either button is pressed, a ring tone
will be played through the speaker at the specified volume setting. Press the
SPKR button to advance to the next p a rameter .

Note : The IVT-16 key phone (without the LCD) will illuminate the LED lamp

associated with extension #101 to indicate that you are programming the ring
volume parameter.

Page 19

Headset Mode

You can program the key phone for use with a headset. If you use a headset,
you must choose whether to enable this parameter. When this parameter is
enabled, p ressing th e SPKR button acti vates th e headset instea d of activating
the speakerphone. Headset mode may be enabled/disabled when the LCD
appears as follows:

U s e H e a d s e t : N o
A c t i v e K e y s a r e l i t

Note : The default setting is ‘No’ (i.e., disabled).

Press either the MUTE button or the DND/FWD button to switch between

‘Yes’ and ‘ No’. Press the SPKR button to advance to th e next par a meter.

Note : If you wish to retain the use of the speakerphone, you may connect a

headset without enabling this parameter. In this case, you will have to lift the
handset from the cradle to activate the headset.

Note : The IVT-16 key phone (without the LCD) will illuminate the LED lamp

associated with extension #102 to indicate that headset use is disabled (the
LED lamp associated with extension #103 will illuminate to indicate that
headset use is enabled).

Page 20

LCD Contrast Selection

You can adjust the contrast of the LCD display for optimal viewing. There are

nine settings (‘0’ through ‘8’) for LCD contrast. The LCD contrast may be
selected when the LCD appears as follows:

L C D C o n t r a s t : 1
A c t i v e K e y s a r e l i t

The number after “LCD Contrast” indicates the currently selected contrast.

Note : The default setting is ‘4’.

Press the MUTE button to increase the contrast or th e DND/FWD button to
decrease th e contrast. Press th e SPKR button t o ad vance to the n ext p a rameter .

Note : This parameter does not apply to the IVT-16 key phone (without the

LCD) as there is no LCD.

Page 21

Display Name

You can enter the message that is displayed on your LCD during idle
conditions. The IVT-16D displays the message on the second line of the LCD.
The message can be up to twelve (12) characters in length and is typically your
company name or extension number. The message may be entered when the
LCD appears as follows:

P r e s s L e t t e r K e y s :
X Y Z C o r p

The default message is “XYZ Corp” and the cursor will appear under the first
character. Press the MUTE button to move the cursor to the right one position
or the DND/ FWD button to move th e cursor t o the left one position. Press the
SPKR button to advance to the next p a rameter .

Pressing the digits ‘0’ through ‘9’ plus ‘*’ and ‘#’ will sequence through
various characters at the cursor position. Pressing the ‘1’ digit is a special case
which will display the extension number of this key phone location. The
following table shows the characters associated with each of the keys:

Digit Pre sse d Characte r s Displayed

1 “Extn: 103” (Displays the value of the current

extension number. If the phone is moved to a
different extension, this display will need to be

reprogrammed with the new value.)
2 2 A a B b C c
3 3 D d E e F f
4 4 G g H h I i
5 5 J j K k L l
6 6 M m N n O o
7 7 P p Q q R r S s
8 8 T t U u V v
9 9 W w X x Y y Z z
00 1
* ! @ # $ % ^ & * : , .
# (space) ( ) - + ? / ‘

Note : This parameter does not apply to the IVT-16 key phone (without the

LCD) as there is no LCD.

Page 22

Caller ID Format Selection

For IPS units equipped with Caller ID, you can select the display format for the
Caller ID phone number. The Caller ID display format is changed by
repositioning the dashes that separate groups of digits. The Caller ID format
may be selected when the LCD appears as follows:

C a l l e r I D T e m p l a t e :
# # # # - # # # - # # # #

The incoming telephone number will display according to the dashes shown on
the secon d line. For exa mple, i f a seven dig it num ber is r eceived, th e second
line will display as follows:

5 5 5 - 1 2 1 2

If a ten digit nu mber is received, it will display as follows:

5 1 2 - 5 5 5 - 1 2 1 2

Press the DND/FWD butt on to cha nge th e position of one of the dashes. Press
the MUTE button to change the position of the other dash. Press the SPKR
button to advance to the next parameter.

Note : This parameter does not apply to the IVT-16 key phone (without the

LCD) as there is no LCD.

Page 23

Programmable Keys

You can select alternative functionality (e.g., speed dial) for eight (8) of the
extension keys (108 through 115). When a key is being programmed, the
associated LED lamp will illuminate red. Keys set to perform a special
function, will display the following information on the LCD:

P r o g r a m m a b l e K e y s :
H : 8 8

The ‘88’ position in the display will show a hexadecimal number between ‘00’
and ‘FF’. For keys programmed as speed dial numbers, the LCD display will
appear as follows:

P r o g r a m m a b l e K e y s :
N : 5 5 5 1 2 1 2

The ‘5551212’ represents the speed dial number.

To enter a special function code for a programmable key, press the DND/FWD
button or the MUTE button to position the cursor under the character you wish
to change. Then press one of the digit keys (‘0’ through ‘9’) or press the ‘2’ or
‘3’ key multiple times to show the digits ‘A’ through ‘F’. Press the SPKR
button to advance to the next programmable key.

The default values of ‘88’ to ‘8F’ represent the codes for extensions ‘108’ to
‘115’. The only other special function that can be programmed (which is not
already a separate function key) is the ALARM function. The code for this is
‘1F’.

Pressing a key defined with the ALARM function followed by a 4-digit
time entry (in the 24-hour mode) sets an alarm for your extension.
When the time is reached, your key phone sounds an alert tone. (See
“Alarm Clock”, page 49.)

Page 24

To enter a speed dial number for a programmable key, position the cursor using
the DND/FWD butt on or th e MUTE button and enter th e n umber to be stor ed.
You may press the TONE/PULSE button at any position in the dial string to
cause subsequent digits to dial in either tone or pulse (rotary) mode. Pressing
the PAUSE/BKIN button inserts a 2-second pause into the dial string. Each
programmable key defined with a speed dial number can store up to 18 digits
[Tone/Pulse indicators and pause entries each require a digit position for

storage]. The LCD display will show an ‘r’ to indicate pulse (rotary) dialing, a
‘t’ to indicate tone dialing, and a ‘p’ to indicate a pause entry. Some examples
of speed dial programming are as follows:

P r o g r a m m a b l e K e y s :
N : r 5 5 5 1 1 1 1 t p 1 2 3 4 5

This example will dial the number “555-1111” in the pulse (rotary) mode,
switch to tone dialing, and then dial “12345”. Extra pause characters may be
needed after switching to pulse dialing to give the IPS system sufficient time to
send the pulse digits before subsequent digits are sent in the tone mode.

P r o g r a m m a b l e K e y s :
N : 5 5 5 1 1 1 1 p p p 1 2 3 4 5 6

This example will dial the number “555-1111”, pause for 6-seconds, and then
dial “123456”. The digits will be sent in either the tone or pulse (rotary) mode,
whichever is currently set on the phone.

To use one of the speed dial keys, simply press the corresponding key. The
digits sent to the IPS will be displayed on the LCD display.

To change the mode of a programmable key from “speed dial number” to
“special function”, simply position the cursor under the ‘H’ or ‘N’ characters in
the first position using the DND/FWD button or the MUTE button an d press
any digit.

Note : The IVT-16 key phone (without the LCD) will illuminate the LED lamp

associated with extension #106 to indicate that the key is programmed as a

“special function” key (the LED lamp associated with extension #107 will
illuminate to indicate that the key is programmed as a “speed dial number”).

Page 25

Reset All Parameters to Default Values

To reset all parameters to the default values, simply press the MUTE button
when the LCD appears as follows:

P r e s s “ M u t e “ t o r e ­s t o r e D e f a u l t V a l u e s

Press th e SPKR button to advance to th e next par a meter.

Note : The IVT-16 key phone (without the LCD) will illuminate the LED lamp

associated with extension #104 to indicate that you are programming this
parameter.

Page 26

Intercom Calls

Take notice of the state of the DSS key LED corresponding to the desired
extension before making an intercom call (see DSS (Direct Station Selection)
100-115, Page 6).

To make an Intercom call:

 Lift the handset, then press the desired DSS key.

You may also press the DSS key while the handset is on-

hook, causing the “speakerphone” to be activated.

Page 27

Camp On - Busy Extension

To be connected to a busy extension as soon as the extension becomes available,

use the Camp On – Busy Extension feature.

To Camp On a busy extension:

 Lift the handset, then pr ess the DSS key correspondin g

to the busy extension.

 Press the CAMP/PARK button. Wait for the

confirmation tone and then hang up.

When the busy extension becomes available, you will
receive a reminder tone and the DSS key LED
associated with your extension will illuminate red.. If
you go off-hook within 15 seconds of t hese indicators,
your extension will automatically begin to ring the
other extension.

Page 28

Call Pick Up - Intercom

To pick up an Intercom call ringing at another extension:

 Lift the handset, press “3”, then answer as usual.

Extension Hunt Groups

Definition:

Hunt Groups are groups of extensions used for the purpose of distributing
calls.

The IPS System supports four separate Hunt Groups allowing you to dial a 3­digit group number to be connected to the first available extension in that
group.

Note : Hunt Groups are set by the System Administrator.

To access Hunt Groups:

 Lift your handset and enter:

“122” = Hunt Group #2
“133” = Hunt Group #3
“144” = Hunt Group #4
“155” = Hunt Group #5

You can also forward your calls from your extension to a Hunt Group by
entering the group number instead of an extension number (see Call
Forwarding, Page 41).

If your exten sion i s part of a Hunt Gr oup, you can tempora rily st op recei ving

Page 29

calls directed to you by activating Do Not Disturb mode (see Do Not Disturb,
Page 48).

Page 30

Outside Calls

Take notice of the state of the CO line key LED corresponding to the desired
CO line before making an outside call (see Central Office (CO) Lines 1 – 4,

Page 6).

To make an outside call:

 Lift the handset, pr ess the desired CO lin e key.

 After you hear CO dial tone, dial the telephone

number.

Page 31

Switch-hook to the Central Office

Some features offered by local telephone companies, such as Call Waiting,
require that a switch-hook (i.e., flash) be sent to the Central Office.

To send a switch-hook to t h e Cen t ral Office:

 While on line, press the FLASH button.

Pressing FLASH sends a switch-hook signal to the
Central Office. Note that the System Administrator may
disable this feature.

Page 32

Camp On - CO line

To access a busy CO line as soon as it becomes available (e.g., in cases where
all CO lines are in use), use the Camp On - CO line feature.

To Camp On a busy CO line:

Lift the handset, press the CO line key corresponding to

the busy CO line.

 Press the CAMP/PARK button, wait for confirmation

tone, and then hang up.

When the selected CO line becomes available, you will
receive a reminder tone and the DSS key LED
associated with your extension will illuminate red. If
you go off-hook within 15 seconds of t hese indicators,
your extension will automatically be connected to the
selected CO line.

Page 33

Auto Redial

To redial the last number called:

 Lift the handset, press th e REDI AL butt on .

You must select a CO line before pressing the REDIAL
button.

Call Pick Up - Outside Line

To pick up an outside call ringing at another extension:

Page 34

 Lift the handset, press the CO line key indicating an

incoming call (see Central Office (CO) Lines 1 – 4,
Page 6).

The key phone has a ring position toggle switch (RING
POS) that allows you to select whether your phone will
ring for incoming calls.

Call Holding

Note : Outside calls can be put on hold. Inte rcom call s cannot .

To put a call on hold:

 While on line, press the HOLD button then hang up.

While a call is on hold, you have full use of your key
phone. You can place another outside call or call
someone at another extension.

Reminder Feature

Your key phone will ring you back after a caller has been on hold for the
amount of time set by the System Administrator. If you do not answer the
ringing phone within 20 seconds, the call will forward to the Operator or Voice
Mail unit.

Retrieving a Call on Hold

To retrieve a call that was placed on hold:

 Lift the handset, press the CO line key corresponding to

the call placed on hold.

Note that the CO line key LED will be flashing slowly
either red or green depending on the extension that
placed the call on hold.

Page 35

Call Transferring

To transfer an outside call to an available extension:

 While on line, press the desired DSS key. The n ext step

depends on how you want to transfer the call; there are
two methods.

“Blind Transfer”

 Hang up (or press the XFER button) and the called

extension will automatically be connected to the outside
caller when the called extension goes off-hook.

If the called extension does not answer, within 20
seconds, the call will forward to the Operator or to a
Voice Mail unit.

OR

“Announce the Call”

 Wait for the called extension to answer and then

announce the outside caller that it holding for them.

 Hang up (or press the XFER button) to transfer the

outside call to the called extension, or the called
extension can hang up and you will be reconnected to
the outside caller.

Note : Outside calls can also be transferred to the Operator or an optional

Voice Mail unit in the same manner.

Page 36

To transfer an outside call to a busy extension:

There are two methods to transfer an outside call to a busy extension.

“Call Park”

 Press th e DSS key of the exten si on that i s busy.

 Press th e CAMP/ PARK butt on and then ha ng up.

The person at the busy extension will hear a rapid tone,
indicating that a call is parked for them. When they
hang up, their line will ring.

OR

“Call Break-in”

 Press th e DSS key of the exten si on that i s busy.

 Press th e PAUSE/BKIN butt on.

You will be conferenced with the busy extension. Both
parties to the conversation will be able to hear you.
Note that the System Administrator determines which

extensions are granted the “Call Break-In” privilege.

Page 37

To transfer an outside call to an unavailable extension:

Attempts to transfer outside calls to an unavailable extension (i.e., an extension
in DND mode) or a n on -exi sten t ext en sion r esul t i n er r or ton e. Upon r eceivi n g
error tone there are two actions that you can take.

“Reconnect” with the ou t side caller.

 Press the CO line key corresponding to the call placed

on hold .

“Transfer” the outside call to a different extension.

 Press th e DSS key for a differen t extension .

Note : Outside calls can also be transferred to the Operator or an optional

Voice Mail unit in the same manner.

Page 38

Conference Calling

1 Outside Line, 2 Extensions

To “conference in” another extension:

 While on line, press the DSS key for the desired

extension.

This will place the outside call on hold. When the
person answers, you have the opportunity to announce
the conference cal l without the outside c al l he aring.

 Press th e CONF but t on .

You are now in conference mode. All three parties can
speak together.

Page 39

2 Outside Lines, 1 Extension

To “conference in” an outside call.

 While on line, press the CONF or HOLD button .

This will put the first outside call on hold.

 Press the desired CO line key to access another outside

line, then dial the desired number.

When the party answers, you have the opportunity to
speak to them without being heard by the party on the
first outside call.

Page 40

 Press th e CONF but t on again .

You are now in conference mode. All three parties can
speak together.

Special Features

Call Forwarding

Call Forwarding allows you to forward calls directed to your extension to
another extension on the system.

To set from your extension:

 Lift the handset a nd press t he DND/FWD button.

 Press th e DSS key for th e extension to which you want

to forward your calls and then hang up.

The DND/FWD LED lamp will illuminate.

Each time a call is directed to your extension, the key
phone will emit a short ring indicating that the
extension is in call forwarding mode.

To cancel call forwarding:

 Lift the h an dset, pr ess th e DND/FWD button, and ha ng

up.

The DND/FWD LED lamp will shut off.

Page 41

Call Follow Me

Call Follow Me is similar to Call Forwarding in that it allows you to forward
calls directed to your extension to another extension on the system. Call Follow
Me differs from Call Forwarding in that it is activated from the extension to
which you want your calls forwarded.

To ac tiva te Call F ollow M e:

 Lift the handset at the extension to which you want your

calls forwarded and enter “43”.

 Press th e DSS key for your extension .

You will hear a triple- tone.

To de acti vate Call Follo w Me:

 Lift the handset at the extension to which your calls are

being forwarded and enter “53”.

 Press th e DSS key for your extension .

You will hear a triple- tone.

Note : The ability to activate “Call Follow Me” from another extension is

enabled/disabled by the System Administrator.

Page 42

Call Barring Override / System

If you have been granted the privilege of making unr estricted calls, you may
enter a password to make such calls from any restricted extension. This feature
temporarily deactivates call barring at the extension for as long as the phone
remains off-hook.

Note : Passwords are assigned by the System Administrator.

 Lift the handset and enter “40”.

 Enter your password.

You will hear an error tone if the password is entered
incorrectly.

 Pause for a triple-tone, press a CO line key, and then

proceed with dialin g th e phone number.

Page 43

Outside Call Restriction (Extension)

In some situations you may wish to prevent others from using your key phone
(i.e., extension) to make outside calls (e.g., when you go to lunch, on vacation,
or home for the weekend). The IPS system provides call barring tables which
allow the System Administrator to define various levels of restriction. When
activated, Outside Call Restriction typically applies the most restrictive table to
all calls from the extension.

To activate Outside Call Restriction:

 Lift the handset and enter “59”.

You will hear a triple-tone.

To deactivate Outsid e Call Restriction:

 Lift handset and enter “50”.

 Enter your 6-digit password.

If the password is entered correctly, you will hear a
triple-tone.

If the password is not entered correctly, you will hear
an error tone and the extension will remain in the
restricted mode.

Note : The default password is “111111”.

Note : The System Administrator can configure the system such that all

extensions use the most restrictive table when the system is in Night Mode.

Page 44

Outside Call Restriction (Password)

To change your password:

 Lift the handset an d ent er “255”.

 Enter your new 6-digit password.

The new password can only be entered when the
extension is not in the restricted mode or an error tone
will be heard.

Note : The default password is “111111”.

Page 45

Paging - External / Groups #1 and #2

There is a paging output on the IPS system to which the System Administrator
can connect an external amplifier and speaker. Extensions on the system can
page through th is external paging system or through speakers on key phones
and doorphones throughout the office. The System Administrator can assign
extensions into one of two paging groups to enable pages to specific areas only.

External Paging:

 Lift the handset, enter “410”, a nd then begin speaking.

External Paging and Page Group #1:

 Lift the handset, enter “411”, a nd then begin speaking.

Page Group #2:

 Lift the handset, enter “412”, a nd then begin speaking.

Page 46

Message Waiting Lamp/Tone

Each extension is capable of activating the message waiting lamp (i.e., the LED
lamp on the MSG button) or message waiting tone of any extension on the
system.

Typically the activation of a message waiting indicator is handled by an
optional Voice Mail unit. However, in some office environments, the System
Operator takes all messages. In such cases, the System Operator can manually
activate a message waiting lamp or tone at an extension to indicate that new
messages ha ve been ta k en.

To Turn On the Message Waiting Lamp/Tone:

 Lift the handset a nd press t he MSG button.

 Press the DSS key for the particular extension. Pause

for confirmation tone and then hang up.

To Turn Off the Message Waiting Lamp/Tone:

 Lift the handset and enter “55”

 Press the DSS key for the particular extension. Pause

for confirmation tone and then hang up.

Page 47

Do Not Disturb

Do Not Disturb mode prevents both outside and intercom calls from ringin g at
your extension. Callers attempting to reach you when your extension is in Do
Not Disturb mode will receive error tone.

To Activate Do Not Disturb mode:

Lift th e handset, press the DND/FWD button a nd then

hang up.

The DND/FWD LED lamp will illuminate.

To Deactivate Do Not Disturb mode:

Lift th e handset, press the DND/FWD button a nd then

hang up.

Page 48

The DND/FWD LED lamp will shut off.

Alarm Clock

This feature allows you to program your key phone to emit an alarm tone (e.g.,
as a reminder) at a certain time.

To set t he alarm for a specific time :

 Lift the handset and enter “45”.

One of the programmable keys can be defined to

automatically enter the “45” so that you just have to
enter the 4-digits for the t ime (see Programmable Keys,
Page 24).

 Enter 2 digit s for the h our (00 t o 23).

 Enter 2 digits for the minutes. Pause for confirmation

tone and then hang up.

To cancel a pending alarm:

 Lift the handset and enter “46”.

You will hear a triple-tone.

Page 49

Emergency Alarm

This feature is designed to indicate that there is an emergency. When
activated, each extension rings repeatedly every 10 to 20 seconds. Anyone who
picks up their handset will hear a repeated rapid tone.

To Activate:

Lift the handset and enter “49”.

The emergency alarm tone will begin immediately.
Leave the handset off-hook.

To Deactivate:

 Hang up.

Note that the System Administrator may disable the
Emergency Alarm feature for certain extensions.

Page 50

Speed Dial Numbers

System / Speed Dial Numbers

Your System Administrator may preset up to 45 system-wide speed dial
numbers. A 2-digit code is assigned to each system speed dial number (Ask
your System Administrator for a list).

To place a call using a system speed dial number:

 Lift the handset and press the MEM button.

 E nter the 2-digit code for the desired system speed dial

number.

Personal / Speed Dial Numbers

In addition to the system speed dial numbers, each extension can store up to 4
personal speed dial numbers. Codes 01 to 04 are available for this purpose.

To set personal speed dial numbers:

 Lift the handset and press the MEM button. For each

speed dial number, enter the corresponding
programming code.

Page 51

 Enter the 2-digit programming code (i.e., 51-54)

corresponding to the desired personal speed dial code
(i.e., 01-04) (see Codes for Personal Speed Dial
Numbers on Page 53).

 Enter the phone number that you wish to store and then

hang up.

Up to 20 digits may be entered. To enter a pause, press
the PAUSE/BKIN button.

Repeat these steps to add additional numbers.

Note : These personal speed dial numbers are stored on the IPS system. The

speed dial numbers discussed in the Programmable Keys section on Page 24
are stored in your key phone.

To place a call using a personal speed dial number:

Page 52

 Lift the handset and press the MEM button.

 Enter the 2-digit personal speed dial code.

Codes for Personal Speed Dial Numbers

Speed Dial Code Number/Person Assigned Programming

Code

01 51
02 52
03 53
04 54

Tip: Photocopy the above chart and keep it by your key phone for reference.

Page 53

Guide to Tone Patterns

The following table shows the different tone patterns that a caller may hear as a
result of different actions.

Tone Type Description

Busy Tone The Busy Tone is on for 400 ms. This tone is gener ated when

(1) accessing a CO line which is in use, or (2) dialing a busy
ordinary (non key-) phone in either intercom mode or in

trying to transfer a CO call.
Key Phone
Busy Tone

Ringing Tone The Ringing t one is on for 320 ms, off for 280 ms, on for 320

Flash Tone The Flash tone is on for 56 ms, off for 32 ms, on for 56 ms, off

Error Tone The Er ror tone is on for 160 ms, off for 160 ms. Th is tone i s

The Key Phone Busy tone is on for 400 ms, off for 280 ms, on

for 120 ms, off for 120, on for 120 ms, then off for 2.016

seconds. This tone is generated when dialing a busy key

phone in either the intercom mode or in trying to transfer a

CO call.

ms, then off for 2.016 seconds. This tone is genera ted when

(1) calling another extension in the intercom mode or (2)

when trying to transfer a CO call to an available extension.

for 32 ms, then on for 56 ms. This tone is generated after a

phone flashes (i.e. switch-hooks) during a CO call. It is also

generated as a confirmation tone for any programming.

generated in many instances such as when a phone dials an

incorrect digit or tries to access an invalid extension or other

resource. It is also generated during a CO call when the

extension dials a number which is barred according to the Call

Barring tables.

Page 54

Tone Type Description

Clear
Forwarding
Tone

Wait Tone Th e Wait tone is on for 64 ms, then off for 240 ms for as long

Alarm Tone The Alarm tone is on for 400 ms, off for 160 ms, on for 80

Stutter Tone The Stutter tone is on for 80 ms and off for 80 ms, lasting for

The Clear Forwarding tone is on for 1 second, off for 160 ms,

on for 80 ms, off for 160 ms, on for 80 ms, then off for 160

ms, then switching to system dial tone. This tone is generated

when t he P BX detect s, th r ough th e clea r for ward in g d etecti on

or polarity reversal detection, that the outside caller has hung

up.

as a resource is unavailable. This tone is generated when an

extension is waiting for an unavailable system resource.

ms, off for 160 ms, on for 80 ms, then off for 824 ms. Th is

tone is generated when an extension answers the phone after

an alarm clock rings.

about 3 seconds. This tone is generated when a non-key

phone extension picks up the phone while its message waiting

indicator is active. This informs the non-key phone extension

that someone has left a message.

Page 55

Command Summary

The following table presents the commands for accessing the special features of
the IPS system. Your System Admin istr ator may ha ve configur ed your system

to require a “*” key to be pressed before dialing sequences beginning with a ‘4’
or ‘5’ digit.

Pg# Sequence Description

56 From the Operator station only, set Night Mode.
57 From the Operator station only, set Day Mode.

27 DSS or 1 nn Place an Intercom Call to extension or to one of the Hunt

Groups.
29 3 Pick up an intercom call ringing at another extension.
35 CO 1-4 Retrieve CO calls placed on hold.
41 FWD, DSS Forward all calls from this extension to another

extension.
41 FWD Cancel the forwarding of calls from this extension.
42 43, DSS Forward all calls from another extension to this extension

(Follow Me).
42 53, DSS Cancel calls being forwarded from another extension to

this extension. (Clear Follow Me)
43 40 nnnnnn Enter the 6-digit Call Unbarring Password.
44 59 Force this extension to use the restricted calling list.
44 50 nnnnnn The correct password ‘nnnnnn’ will cause this extension

to no longer use the restricted calling list.
46 410 Connect to the paging system.
46 411 Connect to the key phones and door phones in Pager

Group #1 and the extern al pa ging system.
46 412 Connect to the key phones and door phones in Pager

Group #2.
47 MSG, DSS Turn on the Message lig ht / ton e a t a nother ext ension.
47 55, DSS Turn off the Message light / tone at another extension.
48 DND Place the phone at this extension into the Do Not Disturb

mode.
48 DND Take the phone at this extension out of the Do Not

Disturb mode.
49 45, hh, mm Set the alarm clock for ‘hh’ hours (0-23) and ‘mm’

minutes (0-59).
49 46 Cancel the alarm clock setting.
50 49 Start th e Emergency Alarm signal to all extensions.

Page 56

51 MEM nn Place an outside call using one of the speed dial numbers.

Page 57