IPS Ips 308 & 416 IPS 308 & 416 - System Guide

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IPS 308/416

System Guide

Revision 4

Table of Contents

WELCOME TO YOUR IPS TELEPHONE SYSTEM--------------------------1

NTRODUCTION..............................................................................................1

CUSTOMER SERVICE--------------ERROR! BOOKMARK NOT DEFINED.

OLL-FREE..............................................ERROR! BOOKMARK NOT DEFINED.

NTERNET SITE ........................................ ERROR! BOOKMARK NOT DEFINED.

PREPARING TO PROGRAM -------------------------------------------------------2

ESIGNATE AN EXTENSION FO R SYSTEM MANAGER.......................................2

HOOSING THE PROGRAMMING MODE - AUTOMATIC OR PASSWORD ...............3

ROGRAMMING TIPS......................................................................................4

ACTORY DEFAULT SETTINGS........................................................................5

NTERING THE PROGRAMMING MODE PASSWORD ..........................................7

HANGING THE PROGRAMMING MODE PASSWORD ......................................... 7

C R

ESETTING THE SYSTEM TO DEFAULT VALUES ..............................................8

CONFIGURING THE EXTENSIONS ---------------------------------------------9

HOICES WHEN PROGRAMMING THE EXTENSIONS ..........................................9

ROGRAMMING THE EXTENSIONS................................................................. 11

OOR PHONE OPERATION DETAILS ..............................................................15

ALL FORWARDING / CALL FOLLOW ME......................................................16

EQUIRE STAR KEY BEFORE USER PROGRAMMING.......................................17

CENTRAL OFFICE LINES - INCOMING CALLS--------------------------- 18

NTRODUCTION: CONFIGURING OUTSIDE LINES ............................................18

VERVIEW: CHOICES IN HANDLING INCOMING CALLS .................................18

TANDARD INCOMING LINE OR PRIVATE INCOMING LINE..............................18

S A

UTO-ATTENDANT OR DIRECT INWARD STATION ACCESS (DISA)................18

AY TIME AND NIGHT TIME HANDLING OF INCOMING CALLS .......................18

NCOMING CALL ALERT TONE TO THE PAGING SYSTEM................................19

NCOMING CALLS TO AN AUTO-ATTENDANT SYSTEM ................................... 19

EFINING THE STANDARD INCOMING LINE...................................................19

HE OPERATOR EXTENSION ......................................................................... 20

HE STANDARD INCOMING LIST - WHICH EXTENSION IS THE

OPERATOR ........................................................................................... 21

NTERING THE STANDARD INCOMING LIST...................................................21

RIVATE INCOMING LINES ...........................................................................23

NTERING THE PRIVATE INCOMING LIST(S) ..................................................23

ETTING INCOMING CALLS TO RING OVER PAGING SYSTEM..........................26

CENTRAL OFFICE LINES - PROGRAMMING ----------------------------- 27

HOICES IN CONFIGURING CENTRAL OFFICE (CO) LINES..............................27

IALING “9” TO ACCESS OUTSIDE LINES...................................................... 29

ROGRAMMING OUTSIDE LINES ...................................................................30

AUTO-ATTENDANT (DISA) FEATURE --------------------------------------- 32

BOUT DISA AND DIRECT CALLER ACCESS TO EXTENSIONS........................ 32

ECORDING A VOICE ANNOUNCEMENT ........................................................ 33

NABLING THE VOICE ANNOUNCE MENT.......................................................34

ETTING THE LENGTH OF THE DISA INPUT TIME ..........................................34

HAT HAPPENS AFTER THE DISA ENTRY ....................................................35

HAT HAPPENS IF THERE IS NO DISA ENTRY..............................................36

ULTIPLE FAX EXTENSIONS.......................................................................37

CENTRAL OFFICE LINES - OUTGOING CALLS -------------------------- 38

BOUT OUTGOING CALL GROUPS ................................................................ 38

EFINING OUTGOING CALL GROUPS ............................................................39

SSIGNING EXTENSIO NS TO AN OUTGOING CALL GROUP..............................40

DIRECT OUTWARD STATION ACCESS (DOSA) --------------------------41

NABLE DIRECT OUTWARD STATION ACCESS (DOSA).................................42

NTERING THE DOSA PASSWORD................................................................42

HUNT GROUPS-----------------------------------------------------------------------43

O ENABLE THE USE OF THE FOUR DIFFERENT HUNT GROUPS........................43

SSIGNING EXTENSIONS TO THE HUNT GROUPS ............................................44

DAY AND NIGHT MODES -------------------------------------------------------- 46

UTOMATIC DAY / NIGHT MODE SWITCHING...............................................46

UTOMATIC DAY / NIGHT MODE SWITCHING TIMES.....................................47

CENTRAL OFFICE LINES - ADVANCED TOPICS------------------------- 49

ONE OR PULSE DIALING DETAILS ...............................................................49

ISCONNECT SUPERVISION: POLARITY REVERSAL / CLEAR

FORWARDING.......................................................................................51

ETERING PULSE DETECTION......................................................................53

ETERING PULSE FREQUENCY.....................................................................53

ALLER ID..................................................................................................54

ROLLOVER EXTENSIONS - ADVANCED TOPICS------------------------ 56

XCLUSIVE ANSWERING MACHINE PRIVILEGE..............................................57

OLLOVER OF INTERCOM CALLS..................................................................58

OLLOVER OF UNATTACHED CALLS............................................................. 59

OICE MAIL UNIT INTERFACE......................................................................60

IMPLIFIED VOICE MAIL INTERFACE ............................................................61

iii

MSG BUTTON ON A KEY PHONE ..................................................................62

CALL BARRING (TOLL RESTRICTION)------------------------------------- 63

BOUT CALL BARRING................................................................................63

ALL BARRING (TOLL RESTRICT ION) DETAILS............................................. 64

ILLING THE CALL BARRING ALLOW AND DISALLOW TABLES.......................65

AMPLE DISALLOW TABLE ..........................................................................66

AMPLE ALLOW TABLE ...............................................................................66

SSIGNING EXTENSIONS TO TABLES............................................................. 67

ASSWORD TO OVERRIDE CALL BARRING ....................................................68

ESTRICT CALLS AT NIGHT..........................................................................69

ASSIGNING SPEED-DIAL NUMBERS ----------------------------------------- 70

LEAR SPEED DIALING AND CALL BARRING TABLES....................................72

IAL TONE DETECTION ...............................................................................72

THE SYSTEM CLOCK - DATE AND TIME----------------------------------- 73

ETTING THE SYSTEM CLOCK......................................................................73

EY PHONE CLOCK DISPLAY FORMAT .........................................................74

OUTGOING CALL RECORDS AND HISTORIES--------------------------- 75

BOUT OUTGOING CALL RECORDS.............................................................. 75

OW TO OUTPUT THE OUTGOING CALL RECORDS......................................... 75

UTPUT THE COMPLETE CONTENTS OF THE OUTGOING CALL

RECORDS..............................................................................................75

UTPUT THE CALL HISTO RY OF A SINGLE EXTENSION ..................................76

LEARING THE CALL HISTORY MEMORY......................................................76

UTPUT THE CALL HISTORY AFTER EACH OUTGOING CALL .........................77

UTOMATIC CALL HISTORY RETRIEVAL PROGRAM ......................................78

ORMATS FOR THE CALL HISTORY RECORDS................................................79

ONNECTION TO A COMPUTER OR A PRINTER ...............................................80

INTERFACING THE IPS TO A COMPUTER--------------------------------- 82

RS232C P IPS C IPS C

OMPUTER AIDED TELEPHONY (CAT) SOFTWARE .......................................86

EPORT DISA DIGITS TO THE CAT APPLICATION......................................... 86

ORT - CHOOSING THE OPERATING MODE ......................................83

ONFIGURATION PROGRAM...................................................................84

ONFIGURATION PROGRAM - REMOTE OPERATION ................................85

SYSTEM TIMING PARAMETERS---------------------------------------------- 87

BOUT SYSTEM TIMING PARAMETERS .........................................................87

HANGING SYSTEM TIMING PARAMETERS....................................................87

ELAY AFTER EACH RS232C CHARACTER ..................................................87

DELAY AFTER EACH RS232C LINE.............................................................. 88

WITCHHOOK (FLASH) TIMING ....................................................................88

EMINDER FEATURE TIMING........................................................................89

UTSIDE LINE GUARD TIME ........................................................................89

ULSE DIALING TIMING...............................................................................90

ONE (DTMF) DIALING TIMING ..................................................................91

WITCHHOOK TIMING TO OUTSIDE LINE.......................................................92

OLLOVER ON STANDARD INCOMING CALLS TIMING....................................92

OLLOVER AFTER CALL TO EXTENSION .......................................................93

N HOOK TIME ...........................................................................................94

PEED DIALING DELAY TIME .......................................................................94

ULTIPLE RINGING TIME ............................................................................95

ARKED CALLS TIMING ...............................................................................95

INDEX----------------------------------------------------------------------------------- 96

Welcom e To Your IPS Telephone System

Introduction

You’ll find that the user-friendly design of this IPS (Integrated Phone Solutions) system and the clear, step-by-step instructions in this System Guide will make it a pleasure to set up the system’s features so that they best ser ve your office.

The documentation in this guide is inclusive of all the latest features available with both the IPS 308 and the IPS 416.

If you have a personal computer with Microsoft Windows† installed, you will want to use our configuration program included with your system (See “IPS Configuration Program”, page 84).

Among the wealth of flexible phone features built into the system, you can pick and choose the ones that suit your home or office. As a first step, browse through this System Guide to get acquainted with the various features available.

When your new unit arrives, all of the features are already programmed with default settings. In some cases, these settings will be fine just as they are. With others, you will want to change the settings. The instructions in this guide lead you through the simple step-by-step process of setting each feature as desired.

At the end of this introduction is a list showing all of the default settings alr eady pr ogra mmed. Ref er to t his list as you set up you r s ystem. It lets you see a t a gla nce whic h feat ures you wi ll need t o set. If desir ed, you can easily return the whole system to all of its default settings at a ny time (see “Factory Default Settings”, page 5).

We know you’ll enjoy getting to know and use your new phone system.

† Micros oft and Windows are registered trademarks of Microsoft, Inc.

Page 1

Preparing To Program

Before entering the system program features, take some time to look over the different options you have in setting up an extension as "System Manager".

Designate An Extension for System Manager

All programming functions in this guide must be performed from the programming extension. Initial programming of the IPS system must be done from extension #15 (or extension #07 on the IPS 308).

This extension should be assigned to the person who will program the system and serve as System Manager for the office.

NOTE: The auto-attendant message must be recorded from extension #15 (or #07 for IPS 308 model). It cannot be recorded from extension #00.

The default programming extension is preset as extension #15 (or #07 for IPS 308 model). You have the option of changing it to extension #00. This may be desired if the Operator is at extension #00 and you want the Operator to also serve as the System Manager.

To change the programming extension to #00:

At the System Manager’s extension, lift the



7832

handset and enter “7832”. Pause for confirmation tone. Hang up or continue programming.

To set the programming extension to #15 (#07 on the 308 IPS):

At the System Manager’s extension, lift the



7833

Page 2

handset and enter “7833”. Pause for confirmation tone. Hang up or continue programming.

Choosing the Programming Mode - Automatic or Password

With the default sett ings, t he Syst em Manag er is r equired t o ent er a 6digit password from their extension to place the IPS in the Programming

Mode. The password is entered by dialing the code ‘761’, followed by a 6-digit password. (The default value of password is ‘123456’.) In this mode, the System Manager can enter any programming codes. The pas sword r equ iremen t pr ohib its u naut horiz ed p erso ns fr om chan ging t he progr a mmin g. It ca n als o r educe th e l ike li hood of a ccid ent al cha ng es i n the c onfi gu ration.

If des ir ed, you ca n r e mov e t h e pa s sw or d ent r y r equ irement . T his ma y be desirable for installations where security is not an issue. It is, however, strongly suggested that the password be used so that an accidental dialing sequence does not alter the system programming. For instance, if the System Manager forgets to dial ‘9’ ( or ‘0’) to make an out going call a nd then dials a number sequence beginning with a ‘7’, they could be accident ally e ntering a programming command.

To allow programming without the entry of a password:

At the System Manager’s extension, lift the



7849

handset and enter “7849”. Pause for conf irmation tone.

To require the entry of a password to e nter Programming Mode :

At the System Manager’s extension, lift the



7848

handset and enter “7848”. Pause for conf irmation tone.

Page 3

Programming Tips

♦ All programming described in this guide must be performed in

the programming mode (see “Entering the Programming Mode

Pa ssword” , pa ge 7) an d perf orme d from t he pr ogra mming ext ensio n (see “Des ignate An Extensi on for Syste m Manag er”, p age 2).

♦ We recommend tha t the programming ext ension be assigned to the

person who will act as System Manager for the office.

♦ If a desired feature is preset in the “enabled” mode, no programming

is needed unless you want to disable the feature.

♦ If th e fina l st ep i n a n oper at ion rea ds “ha ng up” ; you mus t do s o for

the progra mming to register.

♦ If the fi nal step r eads “ha ng up or cont inu e with pr ogrammi ng” y ou

can stay in the programming mode and proceed directly to programming another feature.

♦ You probably will want to program a number of features in one

sitting. However, please be aware that you will be automatically “bumped” from the programming mode if you hang up for more than two s e conds.

♦ This guide can be used with both the IPS 416 and IPS 308 models.

The IPS 416 model accommodates up to 4 outside lines and 16 extensions numbered #00 to #15. The IPS 308 model accommodates up to 3 outside lines and 8 extensions numbered #00 to #07. This guide is written to the capabilities of the IPS 416 model, with notes as necessary for the IPS 308 model.

Page 4

Factory Default Settings

Password Entry for Programming Mode .................................. Required

System Mode Password ............................................................. 123456

Programming Extension ............................ #15 (#07 for IPS 308 model)

Basic Features

RS232C Mode .................................................................. System Mode

Call Follow Me .......................................................................... Enabled

Require “Star” key before user programming ............................. Disabled

Operator Extension ...........................................................Extension #00

Advanced System Features

Direct Access to Extensions (DISA or Auto-Attendant) ............ Disabled

Direct Outward Station Access (DOSA) ................................... Disabled

Automatic Day / Night Switching ............................................. Disabled

Voice Announcement Message.......................................... Not Recorded

Call History Memory ..................................................................Cleared

Call Records Format .......................................................... Short Format

Toll Restriction (Call Barring) .................................................. Disabled

Hunt Groups ............................................................................. Disabled

Key Phone Clock Display Mode ............................................... 24-Hour

Outside Line Features

To Access Outside Lines ...........................................................Dial “9”

Incoming Call Mode ...................................All Standard Incoming Lines

Incoming Call List ................................. Extension 00 to 15 in that order

Outgoing Call Group List ......................Outside Line 1 to 4 in that order

Tone (DTMF) Dialing ............................................................... Enabled

Incoming Call Ring Over Paging System................................... Disabled

Recognition of Incoming Fax Tones ......................................... Disabled

Switchhook to Outside Line ...................................................... Allowed

Clear Forward and Polarity Reversal Detection ......................... Disabled

Metering Pulse Detection .......................................................... Disabled

Rollover of Unattached Calls ............................................... to Operator

Caller ID Detection ................................................................... Disabled

All Timing Parameters .................................................... Default Values

Page 5

Extension Featur es (f or all extensions)

Phone Type ......................... All ordinary phones, no key or door phones

Automatically access outside line .............................................. Disabled

Call Transfer/Hold ........................................................................ Allow

Call Hold Retrieval ....................................................................... Allow

Call Break-in ........................................................................... Disallow

Rollover Extension Assignments ............................................. None Set

Emergency Alarm .................................................................... Disallow

Paging Groups ................................................................ None Assigned

Caller ID display on IVT-16D Key Phone....................................Enabled

Ext e nsion N umbering.. Assi gned Number is Phys ical Ex tension Number

When You Reset the Syste m to Default Va l ues:

All features are reset to the factory default settings. These will be the same as the values on your new system. In addition:

♦ All call for warding is cl eared. ♦ All alarms are cleared. ♦ Call history memory is er ased. ♦ Extensions assigned to call barring (toll restriction) tables are

clea red, but c ontents of t he cal l barring ta bles are not affected.

♦ Speed dial nu mber s are not affected. ♦ Your voice announcement message is not affected.

Page 6

Entering the Programming Mode Password

If you are required to input a password to enter the programming mode, the following password command will be used.

At the System Manager’s extension, lift the



761



Changing the Programming Mode Password

If you a r e r equ ir i ng t h e Sys t e m Ma na g er t o inp u t a pa s swor d t o enter the programming mode, you may change the password if, for security reasons, you do not want unauthorized people changing system settings.

The default value of the password is ‘123456’. To change the value:



761

handset and enter “761”.

Enter the six-digit password (Default = ‘123456’). Pause for confirmation tone.

At the System Manager’s extension, lift the handset and enter “761”, followed by the current six-digit password (Default = ‘123456’). Pause for confirmation tone.

762







Enter “762”.

Enter the new six-digit password. Then enter the new six-digit password again.

Pause for confirmation tone. Hang up or continue programming.

Page 7

Resetting The System to Defaul t Value s

This command will reset all features on the system to default values. Please see the default settings list on page 5 which shows what the settings will be for all features after you perform this command.

Resetting the system to default values allows you to start from a “clean slate” when reprogramming the system after values have been changed.

To reset the system to default values:

In the programming mode, enter “7873”.



7873

Pause for the confir mation tone.

Hang up or continue programming.



Page 8

Configuring the Extensions

Choices When Programming the Extensions

Each extension must be individually defined in the way that best suits your needs. The options to be decided upon are described below. These choic es a r e progr a mmed f or th e ext ens ion u si ng t he com ma nds gi ven on the following pages.

1. What type of pho ne wi ll be connected to the ext ension?

An extension can be connected to an ordinary phone, a key phone, a FAX machine, or a door phone. (A door phone is an intercom at the outs id e do or of y our off ic e, wh ich v is itor s u se to r eac h a n op era tor . S ee page 15 for further details.) The system needs to know the phone type to communicate pro perly.

Almost all-ordinary phones (2500 sets) with electronic ringers will work on the system, including most cordless phones. Phones with mechanical (bell) ringers will function but will NOT ring properly. Most answering machines, either tape or digital based will work with the IPS. Most Voic e Mail unit s with a nalog i nterfa ces wil l work but they may r equire some additional configuration.

2. Which speci a l fe at ures do y o u wa nt to allo w the extension?

♦ Call Hold / Transfer: Allows the extension to put an outside call on

hold or transfer an outside call to other extensions. This capability may not be withheld from key phones.

♦ Call Hold Retrieval: Allows retrieving a call placed on hold at

another extension. This capability may not be withheld from key phones.

♦ Rollover Extension: Typically a voice mail or answering machine.

(See “Rollover Extensions - A dvanced Topics” , pa ge 5 6).

♦ Exclusive Answering Machine Privilege: Allows this extension to

have a dedicated answering machine on the next numerical exte nsio n. (See “ Rollover E xtensions - A dvanced Topics”, page 56).

♦ Call Break-in: Allows “breaking in” or interrupting another

extension’s phone call.

Page 9

♦ Emergency Alarm: Allows an extension to generate an emergency

alarm signal to other extensions.

♦ Paging Groups: Allows a key phone or a door phone at the extension

to be p art of a pagi ng group.

♦ Caller ID Display: Allows an IVT-16 series key phone to display the

inco ming Ca ller ID in forma tion.

♦ Automatic Outside Line Seize: Allows an extension to automatically

connect to an outside line when they lift their handset without dialing

‘9’ (or ‘0’). If the person at that extension wants to make an intercom call or use other IPS functions, they can simply switchhook before dialing any digits to drop the outside line and connect to the IPS dial tone.

3. Do you want to give new numbers to the extensions?

Each extension is automatically given a number by the system. This is the number on the jack at the unit into which the extension line is plugged. The numbers are ‘00’ to ‘15’ for the IPS 416 and ‘00’ to ‘07’ for the IPS 308. However, it may be more logical to give your lines different numbers (e.g., ones that correspond to office or room numbers).

NOTE: Even after you assign new numbers, the extension numbers on

the jacks (‘00’ to ‘15’) still need to be used for all system programming where a “two-dig it extension num ber” is required. The new extension numbers you assign are used when:

♦ making intercom calls, ♦ transferring outside calls to another extension, ♦ entering an extension number in the Auto-Attendant (or DISA)

mode,

♦ for wardi ng calls to another ex tens ion, ♦ and turni n g on or off the me ssage lamp o f another extension.

If Hunt Groups are used (see “Hunt Groups”, page 43), the extension numbers 122, 133, 144, and 155 are reserved. You may not assign an extension to use one o f th ese n umb ers.

Page 10

Programming the Extensions

The configuration settings for each extension must be programmed separately. The programming procedure is simple if you take it step-bystep. First, decide on the codes you want to enter for each extension. Write the code for each of your choices in the table provided on page 14. Then program one extension at a time. You must complete all steps for

each extension before starting on the next one. The “*” mark indicates the default value of each setting.

In the programming mode, enter “75”.



Enter the two-digit extension number (‘00’





to ‘15’).

Enter the code for the phone type and features:

0 ordinary phone (with no special features) 1 ordinary phone + enable call hold

2 key phone 3 key phone + enable call hold retrieval 4 ordinary phone + rollover extension 5 ordinary phone + rollover extension +

6 key phone + rollover extension 7 key phone + rollover extension + enable

retrieval

enable call hold retrie val

call hold retrieval

Page 11

Enter the code for other features:



0 no additional features

* 1 enable call tr ansfer / hold

2 enable call break-in 3 enable call transfer / hold + call break-in 4 enable emergency alarm 5 enable call transfer / hold + emergency

alarm 6 enable call break-in + emergency alar m 7 ena ble ca ll tr an sfer / h old + cal l break -in

+ emergency alarm

Enter the code for paging and door phone



assignment.

Door P h on e Member of Pagin g

*0 No -

1Yes 2No 1 3Yes 1 4No 2 5Yes 2 6 No 1 and 2 7 Yes 1 and 2

Group:

Page 12



Enter the code for automatic connection to an outside line, exclusive answering machine privilege, and Caller ID Enabling .

Automatic

Outside

Line

Connection

* 0 No No Yes

1 Yes No Yes 2No Yes Yes 3 Yes Yes Yes 4NoNoNo 5 Yes No No 6No Yes No 7Yes Yes No

Enter the new two-digit number desired for



the extension (or hang up or re-enter existing extension number). Pause for confirmation tone. Hang up or continue programming.

Exclusive

Answering

Machine Privilege

Display of

Caller ID

Privilege

Page 13

Extension programming Summary - To program the extensions, enter the following:

Enter

“75”

75 00 75 01 75 02 75 03 75 04 75 05 75 06 75 07 75 08 75 09 75 10 75 11 75 12 75 13 75 14 75 15

Number

Ext.

Step 3

Code

Step 4

Code

Step 5

Code

Step 6

Code

Step 7

New

Number

Page 14

Door Phone Operation Details

Any extension with the exception of Extension #00 and the System

Manager’s extension may be configured to be a door phone. Door phones may be placed at any location requiring a hands free intercom sta tion. In addition, any ordinar y phone can be used as a door phone. When a person at the door phone goes offhook (or presses the button on the door phone), an alert ring is heard on the first four available exte ns i ons i n th e St a nda r d Inc o min g L is t. T his is si mila r to a n inc omi ng call where the first f our available extensions in t he Standa rd In coming List are rung.

Any of the ringing phones may go offhook within the next 12 seconds to make a connection with the Door Phone extension. More than one phone may connec t to the Door Phone ext ensio n.

Also, any extension can make an intercom call to a door phone and they will be immediately connected with the door phone operating in a handsfree mode. An intercom call to an ordinary phone connected to an extension programmed to be a door phone will ring normally.

Page 15

Call Forwarding / Call Follow Me

Occasionally you may be required to work in an associate’s office and will want to have your phone forwarded to the other person’s office. This feature is called “Ca ll Forwarding” when you enter t he forwarding command from your extension. The feature is called “Call Follow Me” when you issue the command from the extension to which you want the calls forwarded.

NOTE: In some installations, it may not be desirable to allow any user the ability to have calls transferred by invoking the Call Follow Me command. For instance, a person at an extension in a hotel could accidentally cause calls meant for the Operator to be directed to them.

To disable the Cal l Fo l low Me function:

In the programming mode, lift the handset



7822

To enable the Cal l Fo l low Me function:



7823

and enter “7822”. Pause for the confirmation tone. Hang up or continue programming.

In the programming mode, lift the handset and enter “7823”. Pause for the confirmation tone. Hang up or continue programming.

A special exception to Call Forwarding is made to facilitate operation between a manager and their secretary. If the manager has their calls for warde d to th e secr eta ry’s ext ensio n, th e secr etar y (but no one els e) is able to make an intercom call to the manager’s extension or transfer an outside call to the manager. Any other extension attempting such a call would have the call forwarded to the secreta ry’s ex tension.

Page 16

Require Star Key Before User Programming

All of the user programming commands begins with the ‘4’ or ‘5’ digit. In some insta lla tions, it ma y be des ira ble to r equir e that the us er ent er a ‘*’ key from the keypad of the phone before entering one of these commands. This will prevent unintentional programming if a person dials a phone number beginning with a ‘4’ or a ‘5’ but forgets to dial ‘9’ (or ‘0’) to connect to an outside line. For instance, an extension could be accidentally placed in the Do Not Disturb mode or the Day/Night setting coul d be cha nge d. Whe n this new p ar a meter is s et, dia lin g a ‘ 4’ or a ‘5 ’ without first dialing a ‘*’ digit will give an error tone.

NOTE: Telephone sets with rotary dials cannot dial a ‘*’ digit. Thus, this setting should not be enabled if there are pulse dialing telephones connected t o t h e s ystem.

To require a ‘*’ digit to be entered before a ‘4’ or a ‘5’:

At the System Manager’s extension, lift the



7838

To not require a ‘*’ dig it to be e ntered before a ‘4’ or a ‘5’:

handset and enter “7838”. Pause for conf irmation tone.

At the System Manager’s extension, lift the



7839

NOTE: When using the break-in feature a ‘*’ is not required before entering the digit ‘5’.

handset and enter “7839”. Pause for conf irmation tone.

Page 17

Central Office Lines - Incoming Calls

Introduction: Configuring Outside Lines

This chapter, which describes how incoming calls are handled in the IPS, begins the discussion of how to configure the outside lines. The next chapters describe the main configuration commands, followed by a discussion of Auto- Attenda nt or DISA (Direct I nward Station Access), then a desc riptio n of Outgo ing Ca ll Groups , and fina lly a discu ssio n of DOSA (Direct Outward Station Access). Later in this manual is a discussion of advanced topics concerning the setup of outside lines.

Overview: Choices in Handling Incoming Calls

Your flexible IPS system offers many options for handling incoming calls. The choices are as follows:

Standard Incoming Line or Private Incoming Line

The first choice to be made for each outside line is whether you want the

IPS to handle incoming calls in a “standard” fashion or whether you want a particular line to be a “private incoming line” and ring at an extension other than the Operator. Outside line #1 is always a Standard Incoming Line while each of the others may be optionally configured to be Private Incoming Lines.

Auto-Attendant or Direct Inward Station Access (DISA)

Next, you can decide if you want the IPS to automatically connect incoming calls to a recorded voice announcement which leads the caller thr ough options for reachi ng ind ividual extensions. In this mode, t he IPS can also be programmed to listen for an incoming FAX tone and route the call directly to the extension where the FAX machine is located. This type of operation is called Auto-Attendant or DISA (Direct Inward Station Access).

The alternative to DISA is that the IPS will sense an incoming call and cause one or more extensions to ring. In this case, a connection to the outside line will not be made until one of the ringing extensions goes offhook.

Day Time and Night Time Handling of Incoming Calls

The IPS can operate in the Day Mode or the Night Mode and each outside line can be set to operate differently when in the two modes. For instance, an outside line can operate as a Standard Incoming Line during

Page 18

the day and as a Private Incoming Line during the night. You can have an inc oming call r ing at one group of ext ensions during the day and a different group of extensions at night. You can also choose to have the Aut o-Attendant (or DISA) mode operate during the da y, night, or both.

Incoming Call Alert Tone to the Paging System

Calls can be set up to ring over a paging system in addition to ringing at individual extensions. Anyone can answer the call from any extension

by dialing “3”. This is recommended for businesses where employees are not seated at desks with phones, or where there is no dedicated receptionist / operator.

Incoming Calls to an Auto-Attenda nt System

If you are using an exter nal auto-attendant / Voice Mail system, you can choose to have incoming calls ring at the Voice Mail unit or at an operator’s extension. Simply enter the Standard Incoming Line list to reflect the extensions to which you would like to direct the incoming calls.

Defining the Standard Incoming Line

In most installations, all outside lines would be configured as a Standard Inco min g L i ne. You w il l f ir s t def i ne a lis t of ext e ns ions , wh ic h wi l l r in g when an incoming call is detected. You might also choose to define a second list of extensions, which will ring when an incoming call is detected in the Night Mode.

The operation of an outs ide line configured to be a Standard Incoming Line is as follo ws. When an inco ming cal l is d etect ed, th e IPS checks the extensions starting at the top of the appropriate (day or night) list to find th e firs t availa ble extens ion. This ext ensio n will star t ringi ng. Z ero to nine rings later (see “Multiple Ringing Time”, page 95), the IPS will find the next three available extensions in the list and start them ringing. After 5 to 60 seconds have passed (see “Rollover on Standard Incoming Calls Timing”, page 92), the IPS will ring an available Rollover Extension (usually a Voice Mail unit or answering machine).

Additionally, all key phones with the ‘RP’ (Ring Position) indicator set will also ring when incoming calls are detected on outside lines configured as Standard Incoming Lines.

Page 19

The Operator Extension

One ex t ens ion i s des ig nat ed t o be t he Op er at or. The Op er at or exte ns ion is used by the IPS in the following ways:

♦ Any ex tensi on may dia l ‘0’ ( or ‘9’) to plac e an int ercom ca ll to t he

Operator or to transfer an outside call to the Operator.

♦ The Da y mode Op erator only may iss ue a ‘5 6’ command or a ‘5 7’

command to manually switch the IPS into the Night mode or the Day mode.

♦ An incoming call to an extension on a Private Incoming Line that

go es una nsw ere d wil l rin g the O per at or ext ens ion i f th e Op erat or i s not busy.

♦ A call l eft on ho ld t oo l ong w il l ri ng a t t he ex t e ns i on t ha t p la ce d it on

hold. If that extension does not answer or is busy, the call will ring at t h e O perator extension if it is not b usy.

♦ A call parked at an extension will ring the Operator (or a Rollover

Ext ensio n, a s progr ammed b y th e Syst em M anag er) if th e ext ens ion at which the call is parked does not become available or if the extension becomes available but does not answer when the phone rings.

♦ A blind transfer of an outside call to an extension which does not

answer will ring the Operator (or a Rollover Extension, as progr ammed by t he Syst em Manag er) if the ext ension t o which th e call is being transferred does not answer.

♦ If an incoming caller to an outside line operating in the Auto-

Attendant (or DISA) mode specifies an extension which does not answer, the call will transfer to the Operator.

♦ If no input (either DTMF digits or a F AX Calling Tone) is detected

during a DISA call, the call will ring at either the Operator or the FAX extension, as pr ogra mme d by th e System Mana ger.

Page 20

The Standard Incoming List - Which Extension is the

Operator

The first (non-Rollover) extension in the Standard Incoming List is defi ned to b e the Oper ator . This mea ns that if your S tandar d Inc oming Line Li st dire cts inc oming ca lls to an Au to Att endant / Voic e Mail, the Operator will be defined as the next extension in the list after the Voice Mail ex tens ions (b ecau se your V oice Ma il ext ensio ns wou ld be defin ed as Rollover Extensions). Since there is a separate list for Day and Night oper ation, a differ e nt Operator exte nsion can be d e f ined f or eac h mode.

Entering the Standard Incoming List

In the programming mode, enter “730” for



730 or 790



the Day Mode list or enter “790” for the Night Mode list.

Enter two-digit extension numbers (‘00’ to ‘15’) assigned to the Standard Incoming List.

Enter all of the extension numbers in succession. You can assign up to 16 extensions. Be sure to enter the extensions in the order you want them to be searched.

Hang up.



anging up is necessary for the

assignments to register.

Page 21

Keep a record o f your Standard I ncoming List Assignme nts. Write the 2-digit e xte nsion numbers in t he following table.

Extension Numbers in the

Standard Incoming List,

Day Mode

Extension Numbers in the

Standard Incoming List,

Night Mode

Enter 730 790

1st (Operator):

2nd

3rd 4th 5th 6th 7th 8th

9th 10th 11th 12th 13th 14th 15th 16th

Page 22

Private Incoming Lines

You may wish to configure one or more of the outside lines to operate as a Private Incoming Line. This would allow an incoming call to ring at an extension other than the Operator. Outside lines 2, 3, and 4 may be defined as Private Incoming Lines. As such you can define the list of extensions which the IPS will search when an incoming call is detected on that line. Only one extension will ring. This is different from outside lines defined as Standard Incoming Lines where more than one extension can ring at the same time.

Entering the Private Incoming List(s)

In the programming mode, enter the code



73n or 79n



for the desired Private Incoming List.

731 Outside Line 2, Day Mode List 732 Outside Line 3, Day Mode List 733 Outside Line 4, Day Mode List 791 Outside Line 2, Night Mode List 792 Outside Line 3, Night Mode List 793 Outside Line 4, Night Mode List

Enter two-digit extension numbers (‘00’ to ‘15’) assigned to the Private Incoming List.

Enter all of the extension numbers in succession. You can assign up to 16 extensions. Be sure to enter the extensions in the order you want them to be searched.

Hang up.



For non-DISA calls to a Private Incoming Line, the IPS will ring the first available extension in the appropriate (day or night) list. If the extension

does not answer within the “Rollover After Call to Extension” time, the call will start ringing at the next available extension in the Private

anging up is necessary for the

assignments to register.

Page 23

Incoming List, not including the extension which is currently ringing. This process will repeat until the incoming caller hangs up and the ringer signal is no longer present. Thus, the first two available extensions in the Private Incoming List will alternately ring until the call is answered or the ringer input goes away.

One typical configuration would be to put the Operator as the second ext ensi on in a Priv ate In comi ng Lis t. I f the Op era tor do es not answer , the call will start ringing at an available Rollover Extension. Another typical configuration would be to put an answering machine or voice mail unit extensions in the list. Since the IPS unit allows both Day Mode and Night Mode lists, you will want to make sure that an answering mach ine or vo ice ma il is th e fir st or sec on d ext ens ion in t he nig ht l ist s o that calls received after hours will never go unanswered.

In any case, it is best that the Private Incoming List be filled with enough entries so that the call always has a place to ring. If there is no available extension in the Private Incoming List, the call will park at the first extension in the list and give a beep signal to that extension if it is a single line telephone every few seconds to inform them that a call is waiting.

Page 24

Keep a record of the Private Incoming Line Lists. Enter the extension numbers for each outside line configured as a Private Incoming Line:

Out side Line 2 Out side Line 3 O utsi de Line 4

Day Night Day Nig ht Day Night

Enter 731 791 732 792 733 793

1st

2nd

3rd 4th 5th 6th 7th 8th

9th 10th 11th 12th 13th 14th 15th 16th

Page 25

Setting Incoming Calls to Ring over Paging System

This option allows incoming calls to ring over a paging system in

addition to the operator. Anyone can pick up an extension and press “3” to a ns wer t he c a ll . T his is us ef ul in b u si nes s es w her e em p lo ye es a r e n ot seated at desks with phones, or where there is no dedicated receptionist/operator. Outside lines must have the Auto-Attendant (or DISA) mode disabled for this feature to work. Also, your paging system must be plugged into the paging system jack of the unit.

To enable a ring b ac k to ne o v er the paging system:

In the programming mode, lift the handset



7810

To disable a ring back tone over the paging system:



7811

and enter “7810”. Pause for confirmation tone.

In the programming mode, lift the handset and enter “7811”. Pause for confirmation tone.

Page 26

Central Office Lines - Programming

Choices in Configuring Central Office (CO) Lines

Each CO line should be configured so that it best suits your needs. The options that mu st be decided upon ar e describe d belo w.

1. Do you want to dial ‘9’ or ‘0’ to access an outsi de li ne?

You can choose either ‘9’ or ‘0’ as the code for users to dial when requesting an outside line.

2. Are you using this CO line?

If you do not use all of the CO line ports of the system, then the vacant port s need t o be pr ogr a mmed as "Dis ab le". This wil l make s ur e t he IP S does not allow any extension to connect to this line.

3. How should an incoming call be answered?

If desired, you may select DISA (Direct Inward Station Access) for answering incoming calls. This feature is also called Auto-Attendant mode. In this mode, the IPS will answer (Day and / or Night) and prompt the incoming caller to enter the digits or code of the desired exte ns ion or depar t ment tha t they wis h to sp eak wit h. It is s ugg est ed tha t you read more about DISA on pages 18 and 32 before selecting this feature so as to better understand its function.

If you choose to use the line so that the call must be answered by an extension before the outside line is seized, then you will need to enter the code for “No DISA”.

4. Does your CO line accept tone (DTMF) or pulse (rotary) dialing?

Some older Central Office switches can interpret only pulse or rotary dialing. Most new Central Office lines can accept tone or DTMF (DualTone Multi-Frequency) dialing. The IPS will need to know how it shou ld dial di gits when it is dia ling a spe ed dial nu mb er or r ediali ng th e last numb er diale d. See “Tone or Pulse Dialing Details” on page 49 for a complete discussion of the dialing mode.

5. Do yo u want t o be a ble to send a “sw i t chhook” to the CO line?

Sending a “Switch-hook” or “Flash” to the Central Office enables some Central Office features, such as Call Waiting. Some Central Office switches will reset the CO line and give a new dial tone in response to a Fla sh signa l. If a new dia l tone is give n, th e call er cou ld byp ass the Ca ll

Page 27

Barring (Toll Restriction) protection as the system would not know that a new dia l tone was recei ved. If t his is a consid eratio n, you may wis h to

disable the sending of the “switchhook” signal to the CO line.

The system Flash signal is set at a default value of 480 ms. This default value should work with most signaling requirements. If not, the timing duration of this signal may be changed to work with the requirements suggested by the Central Office for the features that they may provide in your area (See “Switchhook (Flash) Timing”, page 88).

6. How do you want the incoming lines to ring?

All incoming CO lines will ring into the system. This step is used to select the manner in which you wish for them to ring according to the use of the desired CO line. For each line, you can choose to configure it to handle incoming calls according to the Standard Incoming Line configuration or you can configure it to be a Private Incoming Line.

7. Do yo u want the unit to a utomatica lly detect incoming Fa xes ?

Eac h CO lin e c an ha ve an assign ed FAX extension t o allo w th e system to automatically direct an incoming fax (when the fax tone is detected) to an ex t ens ion wher e a FAX mac hin e is co nne ct ed. The C O li ne mu st be in the DISA mode to allow automatic FAX detection.

Page 28

Dialing “9” to Access Outside Lines

The s yst em is pr eset so t hat u ser s dia l “9” to a ccess an ou tsi de li ne a nd dial “0” to make an intercom call to the Operator. You may want to change the “9” to a “0” if this is the standard in your area.

To access an outside line by dialing “0”:

In the programming mode, lift the handset



7801

To access an outside line by dialing “9”:



7800

NOTE: If you configure the system so that “0” accesses an outside line, “9” will then directly dial the operator. If “9” is the number for outside line access, then “0” will dial the operator.

and enter “7801”. Pause for confirmation tone. Hang up or continue programming.

In the programming mode, lift the handset and enter “7800”. Pause for confirmation tone. Hang up or continue programming.

Page 29

Programming Outside Lines

Each outside line must be programmed separately. The programming procedure is quite simple if you take it step-by-step. First, decide on the codes you want to enter for each line. Write the code for each of your choices in the table provided on the next page. Then program one line at a time. The default settings are marked with an asterisk (*).

In the programming mode, lift the handset



739





and enter “739”.

Enter the line number (‘1’ to ‘4’).

(For the IPS 308 model, ‘1’ to ‘3’).

Enter the code for enabling the CO line and for Auto-Attendant (or DISA) operation.

* 0 No DISA

1 DISA in day mode only 2 DISA in nig h t mode only 3 DISA always 4 Disable this CO line

Page 30

Enter the code for the desired dialing mode



and switchhook (flashing) capability.

0 Pulse dialing, switchhook not allowed. 2 Tone (DTMF) dialing, switchhook not

allowed.

4 Pulse dialing, switchhook allowed.

* 6 Tone (DTMF) dialing, switchhook

allowed.

Enter the code for the desired incoming







To Keep a Record o f the Programming of t he Outside Li nes, Enter the Following:

ringing mode.

1 Standard Incoming Line in daytime.

Private Incoming Line at night.

2 Standard Incoming Line at night. Private

Incomi ng Line in daytime.

* 3 Standard Incom ing Line always.

4 Pr ivate Incoming Line always.

Enter the two-digit FAX ext ension (‘00’ – ‘15’) used for automatic FAX detection.

(If automatic FAX detection is not used on this line, hang up.)

Pause for confirmation tone. Hang up or continue programming.

Enter

“739”

739 1 Pause 739 2 Pause 739 3 Pause 739 4 Pause

Enter

Line #

Step 3

Code

Step 4

Code

Step 5

Code

FAX

Ext.

Pause

Page 31

Auto-Attendant (DISA) Feature

About DISA and Direct Caller Access to Extensions

Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines allows incoming callers to connect themselves directly to an extension. The optional Voice Announcement module can be enabled to lead the caller through options for reaching individual exte nsions . The IPS can a lso be progr ammed t o list en for an i ncomin g FAX tone and route the call directly to the extension where the FAX machine is located.

Setting DISA as enabled or disabled is done as part of setting the

command sequence for “Programming Outside Lines” (see page 27). This is done separately for each line. You have the option of enabling DISA at all times, during regular business hours (Day Mode), or after regular business hours (Night Mode).

In the IPS there is only one Voice Announcement module and one circuit to collect the digits coming from the outside caller when the call is answered in the DISA mode. If two incoming calls are received at the same time and both outside lines operate in the DISA mode, the second incoming call will continue to ring and will not be answered until after the caller on the first line has made their DISA selection.

After the IPS answers the incoming call and the optional voice announcement module is playing the recorded message, the incoming caller can dia l :

‘0’: to call the Op era tor.

‘1xx’: to ring extension “1xx” where “xx” is the

extension number (“00” to “99”) assigne using the Configure Extension command (see Page 11).

‘2’, ‘3’, ‘4’, or ‘5’: to ring the first ava ilabl e extension i

Hunt Group 2, 3, 4, or 5 (see page 43).

‘6’ or ‘7’: to invoke the DOSA feature (see page 41).

Page 32

Recording a Voice Announcement

This command allows you to record an announcement to greet callers.

The recording can be made only from Extension #15 (or #07 for IPS 308 model). (See “Designate An Extension for System Manager” on

page 2 if you need to change the programming extension to 15).

Time the length of your spoken announcement before recording it. If you want to record a very short announcement, you can enter the digit ‘0’ at t he end of your mes sag e w hich w ill cause the I PS t o ring the O perator.

In the programming mode, enter “728”.



728



Pause for confirmation tone.

Record your announcement by speaking into th e h an ds et. When you have finishe d

speaking, keep the phone off the hook until you hear a confirmation tone. This

marks the end of the 20 seconds available.

(If the tone cuts you off, re-enter “728” and record a shorter announcement.)

Hang up or continue with programming.



Sample A nnouncement

“Hello, you have reached XYZ Corporation. To send a fax, press the start button on your fax machine at anytime. If you are calling from a touch-tone phone, you may enter the extension number of your desired party at any time. Press ‘2’ to place an order. Press ‘3’ for Customer Service. Press ‘0’ to reach the Operator. Press ‘106’ for accounting. Thank you.”

Page 33

Enabling the Voice Announcement

For an outside line operating in the DISA mode, the voice announcement modu le ma y be enab l ed or disa b l ed. S o me har d wa r e mode ls d o not have the voice announce module. This parameter must be enabled to allow the IPS to play the voice announcement. If the voice announcement modul e is not ena ble d, the in comi ng call er wi ll hea r s ilenc e aft er t he IP S answers the call in the DISA mode.

To enable the Voic e Announcement Mod ul e:

In the programming mode, lift the handset



7806

To disable the Voi ce Announcement Module:



7807

Setting the Length of the DISA Input Time

The length of the Voice Announcement recording is fixed at 20 seconds. The length of time that the system waits for the incoming caller to make a choice can be set at 25 seconds or 75 seconds if the Voice Announcement module is enabled or it can be set at 6 seconds or 12 seconds if the voice announcement module is not enabled.

and enter “7806”. Pause for confirmation tone.

In the programming mode, lift the handset and enter “7807”. Pause for confirmation tone.

To set the DISA Input Time at 75 seconds or 12 seconds:

In the programming mode, lift the handset



7812

To set the DISA Input Time at 25 seconds or 6 s econds :



7813

Page 34

and enter “7812”. Pause for confirmation tone.

In the programming mode, lift the handset and enter “7813”. Pause for confirmation tone.

What Happens after the DIS A Entry

After the incoming caller has entered their selection on an incoming line operating in the Auto-Attendant (or DISA) mode, the IPS will start ringing at an extension. While the extension is ringing, the caller will either hear a ringback tone or the music on hold input.

To enable the Mus ic o n Hold inp ut after DI SA input:

In the programming mode, lift the handset



7808

To enable the ring back tone after DIS A input:



7809

If the caller specifies an extension which is not available, they will hear a short busy signal. Then the call will ring at the first available extension in the appropriate incoming call group if the outside line is configured to be a Private Incoming Line or it will ring as a Standard Incoming Line if it is so configured.

and enter “7808”. Pause for confirmation tone.

In the programming mode, lift the handset and enter “7809”. Pause for confirmation tone.

If the DISA call is directed to an extension which does not answer a fter 5

to 50 seconds, the call will transfer to the Operator (see “Rollover After Call to Extension” on page 93). If the Operator does not answer after 5 to 60 seconds, the call will transfer to an available Rollover Extension (see “Rollover on Standard Incoming Calls Timing” on page 92).

Any external mus ic source can be us ed to connect Mu sic on Hold to the IPS system. You will need to plug your music source unit into the RCA jack labeled “External Music” on the IPS. The IPS system has an internal computer-generated music melody source which is disabled when th e RC A min i plug is ins er t ed int o th e “ Ex ter na l M u sic ” ja c k. T he incoming caller hears this music signal when they are placed on hold.

Page 35

What Happens if there is No DISA Entry

If an outside line answers in the Auto-Attendant (or DISA) mode and the call er does not e nter a ny DT MF digit s an d no FAX tone is det ect ed, th e IP S can t ra nsfer th e cal l to ei th er t he O per a tor or t o th e des ig nat ed F AX machine. You should choose for these calls to go to the FAX extension if this out side line is us ed mostly f or receivin g FAXes. T his is helpfu l since some FAX machines do not send the calling tone until after the called FAX machine answers and thus the IPS cannot detect the incoming FAX tone.

You should choose for these calls to go to the “Operator” if the outside line is use mostly for voice callers. A caller using a pulse dial telephone wou ld not b e able t o enter any DTMF digits and you wou ld want this call to be dir ected to the Op erat or. (If the outside l ine is set to ri ng accord ing to the Standard Incoming Line definition, the “Operator” setting here will cause these calls to ring extension(s) according to that definition. If the outside line is configured as a Private Incoming Line, the “Operator” setting will cause these calls to ring at the first available extension in the private incomin g call list for t hat outs id e line.)

To ring the Operator if there is No DISA entry:

In the programming mode, lift the handset



7856

and enter “7856”. Pause for confirmation tone.

To ring the FAX extens io n i f there is No DI S A entry:

In the programming mode, lift the handset



7857

One op tion for a lin e w hich is to be used mostly for FAX r eception might be to program the outside line to operate in the DISA mode during the day time with this parameter set to send calls with no DTMF or FAX input to the Operator. During the day time, the Operator would hear either silence or a FAX tone and manually transfer the call to the FAX

Page 36

and enter “7857”. Pause for confirmation tone.

extension. In the night mode, the outside line could be configured to be a Private Incoming Line, ringing only at the FAX extension.

Multiple FAX Extensions

If a FAX tone is detected on an incoming DISA call, the IPS would normally try to transfer the call only to the FAX station associated with that outside line. In installations where you have more than one extension with a FAX machine, this parameter allows the call to be tra nsferr ed to the FAX ext ensi on assig ned to a ny of th e CO lines . This reduces the likelihood that an incoming FAX call will not have an ava ilable F AX ext e nsion to whic h it can be transfer red.

To allow a FAX detected on an outside line to ring at a FAX extension assigned to a different outs id e l i ne:

In the programming mode, lift the handset



7858

To allow a FAX detecte d on an outside line to only ring at t he FAX extension assigned to that outside l i ne.

and enter “7858”. Pause for confirmation tone.

In the programming mode, lift the handset



7859

If an incoming FAX is detected, but there is not an available FAX extension, the call will ring at the Operator.

and enter “7859”. Pause for confirmation tone.

Page 37

Central Office Lines - Outgoing Calls

About Outgoing Call Groups

The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls, giving maximum outside line access to the users and extensions that need them most. The system has the cap ab ilit y to de fi ne up t o f our O ut goi n g Ca ll G r oup s . Eac h gr oup is a lis t of outside lines and every extension is assigned to one of these four

groups. When the extension dials ‘9’ (or ‘0’) to make an outside call, the system uses the list to find the first available CO line.

EXAMPLE: An office with four outside phone lines, a fax machine, 10 employees in two departments, and one top executive might create the following trunk groups:

FAX Group

Sales Group

Tech Group

Executive

You may prefer that the FAX extension use only a certain outgoing line. You could create an Outgoing Ca ll Grou p whic h c ont a i ns th e prefer r ed out s i de l i ne first with other lines also available.

If you have an outside line dedicated solely for the use of the FAX machine and you do not want anyone to make voice calls on this line, you may want to connect the FAX machine directly to the outside line, bypassing the system.

All extens i ons a ss ig ne d t o th e sa l es s ta f f might ha v e access to all of the lines. This provides them with maximum access to lines on which to make sales calls—which is good for business!

If this group needs to make fewer calls, they might be linked with only one or two outside lines, keeping the rest free for sales calls.

Optionally, the executive may want a dedicated phone line for their extension, so that they always have a line available and can have a private number. The dis a d va nt a g e would b e t ha t oth er extens i o ns a r e left with one less line for outgoing calls.

Page 38

Defining Outgoing Call Groups

You can define up to four Outgoing Call Groups. Each group can include from none to 4 (3 for IPS 308 model) outside lines. Each outside line can be inc luded in mor e than on e tr unk grou p. The orde r in whic h the line numb ers are e n tered (in Step 3) will det ermine the order in w hic h the

system searches them for availability when an extension dials ‘9’ (or ‘0’) to connect to an outside line. If you want a certain line to be tied up the leas t (e.g., the fa x line) but still a vailable for outside calls, ent er it las t.

In the programming mode, enter “73”.



Enter the code for the Outgoing Call Group



being created.

4 Outgoing Call Group #1 5 Outgoing Call Group #2 6 Outgoing Call Group #3 7 Outgoing Call Group #4

If you do not want any outside lines in this Outgoing Call Group, hang up.

Enter the lin e nu mber s of th e out si de ph one





line(s) that are part of this Outgoing Call Group. Enter one to four entries.

1 Outside Line #1 2 Outside Line #2 3 Outside Line #3 4 Outside Line #4 (IPS 416 model only)

Hang up.

anging up is necessary if fewer than fou

outside lines were entered.

Page 39

Assigning Extensions to an Outgoing Call Group

This feature links each extension to a specific Outgoing Call Group. It thereby defines which outside phone line(s) the extension can use. Any numb er of ext ensi ons ca n be assi gned t o a given gr oup. This comman d must be repeated separately for each extension.

You could assign an extension to an Outgoing Call Group containing no outside lines which would prohibit the extension from placing any outgoing calls.

In the programming mode, enter “738”.



738

Enter the two-digit extension number (‘00’





to ‘15’).

Enter the number of the Outgoing Call Group (‘1’ to ‘4’) to which this extension is assigned.

Pause for confirmation tone. Hang up or



With default settings, Outgoing Call Groups #1 and #4 contain CO lines #1, #2, #3, and #4 in that order. Outgoing Call Groups #2 and #3 contain no CO lines. All extensions are assigned to use Outgoing Call Group #1.

Page 40

continue programming.

Direct Outward Station Access (DOSA)

Direct Outward Station Access (DOSA) allows an incoming caller to enter a password and be connected to a different outside line within the system and make an outgoing call. The original incoming call must be dire ct e d to a CO line wh ich is p r ogr a mme d to op er at e in th e D I S A mod e

(See “Choices in Configuring Central Office (CO) Lines” on page 27).

After the system answers the incoming call in the DISA mode, the caller shou ld dia l a "6" or a “7 ”, fol lowe d by th e six- digit DOSA p ass word. If the password entered matches the password stored in memory, a connection will be made to the first available CO line listed in Outgoing Call Group #4 (See “Defining Outgoing Call Groups” on page 39).

If the incoming caller entered a “6”, the system must detect a DTMF digit within 35 seconds in order to allow the connection to continue. If no digit is detected after 20 seconds, a beep tone will be heard. When a digit is e n tered the beep ton e wi l l cea se. Therea fter th e beep ton e will be h ear d ever y 4 minut es a nd a D TMF digi t must b e ent er ed wit hi n 15 s ec onds to continue the call. This will prevent the situation where the incoming caller hangs up and the system is connected to the CO line indefinitely. In all cases, the call will be terminated in 15 minutes or when a Clear Forwarding / Polarity Reversal signal is detected, if enabled.

If the incoming caller entered a “7” followed by the six-digit password, the operation is exactly the same as for a “6” except there will be no prompts for DTMF digits. This can facilitate FAX and data transfers via DOS A si nce it would b e imp ossib le to ent er a DTM F digit dur ing dat a transmission. The “6” entry is still preferr ed for voice conversations so that the CO line can be released in a short time after the conversation has ended.

If the outgoing CO line (to which DOSA is connected) is configured for pulse dialing, any digits entered by the caller will also be output as puls es. This conversi on of DT MF to pulses will continue until either a “*” or “#” digit is enter ed. T hus the “ *” or “#” are the p referred entry when responding to the disconnect warning signal so that there will not be any pulses output on the CO line.

Page 41

Enable Direct Outward Station Access (DOSA)

The DOSA function must be enabled by the System Manager to allow an incoming caller to enter a password and be connected to a different CO line to make an outgoing call.

To Enable DOSA:

In the programming mode, enter “7834”.



7834

To Disable DOSA:



7835

Entering the DOSA Password

The DOSA password must be specified using this command.

Pause for confirmation tone.

In the programming mode, enter “7835”.

Pause for confirmation tone.

Enter Passwo rd:

764

Page 42





In the programming mode, enter “764”.

Enter a six-digit password. Pause for conf irmation tone.

Hunt Groups

Four separate Hunt Groups can be implemented, allowing a person to dial a number which will ring at the first available extension of that group . This ca n be used for inter com calls or for incomin g DISA calls

where the incoming caller can be prompted to “press 3 for sales, press 4 for technical support, etc.”. There are four groups named as Hunt Group #2, #3, #4 , a nd #5 and ea c h Hu nt Gr ou p ca n co nt a i n fou r extens i o ns. T h e Hunt Groups are access ed a s foll o ws:

To Call an

ext e nsio n in: Hunt Group #2 dial “122” dial “2” Hunt Group #3 dial “133” dial “3” Hunt Group #4 dial “144” dial “4” Hunt Group #5 dial “155” dial “5”

If an extension in a Hunt Group desires not to receive calls temporarily, then t hey may f orwar d their ca lls to anot her ext ension or to a differ ent Hunt Gr oup . If an ext e nsi on i n a Hunt Grou p d esir es not t o r ec eiv e ca ll s for a period of time (i.e. out of the office or vacation), then that extension should enter the Do Not Disturb mode.

To enable the use of the four different Hunt Groups.

Hunt Groups must be enabled so that the unit will recognize the Hunt Group codes.

To Enable Hunt Gro ups:

7854

For Intercom calls or to transfer an outside line:

In the programming mode, enter “7854”.



Pause for confirmation tone.

For an Incoming DISA

caller:

To Disable Hunt Groups:



7855

In the programming mode, enter “7855”.

Pause for confirmation tone.

Page 43

Assigning extensions to the Hunt Groups

This command allows you to specify the extensions in each of the Hunt Groups.

In the programming mode, enter “795”.



795

You must assign 4 extensions per Hunt





NOTE: If it is desired to have fewer than 4 extensions in any group, the number of one of the extension members should be repeated more than once to fill all four places in the group list.

Group. Enter the two-digit extension

numbers (‘00’ to ‘15’) of the four extensions that will be in Hunt Group #2.

Repeat Step 2 for extensions in Hunt Groups #3, #4, #5. Pause for confirmation tone.

It is recommended that all four of the Hunt Group Lists be filled. This woul d prev ent an i ncomi ng ca ller from a ccess ing a vac ant group if t hey dialed the wrong Hunt Group number. If only using two groups, then it

may be best that the other two group extensions be entered as “00” (Operator) or another extens ion that you wish to answ er the calls .

Page 44

The following table gives an example of how to use this command.

First dial “795”

•

then dial “01 03 04 11”

•

then dial “05 06 06 06”

•

then dial “12 13 14 14”

•

then dial “00 00 00 00”

•

then pause for the con firmation tone.

Hunt Group #2: Extension #1, #3, #4, #11 Hunt Group #3: Extension #5, #6 Hunt Group #4: Extension #12, #13, #14 Hunt Group #5: Extension #0

Keep a record of your Hunt Groups in the following table:

First dial “795”, then

Hunt Group #2:

Hunt Group #3:

Hunt Group #4:

Hunt Group #5:

Page 45

Day and Night Modes

Automatic Day / Night Mode Switching

The Operator Extension can manually switch the system into Night

Mode by dialing “56” or into the Day Mode by dialing “57”. This comma nd is o nly va lid if issu ed fro m the Da y mo de Op erat or ext ens ion (see “The Standard Incoming List - ” on page 21). It is also possible for the system to automatically switch from one mode to another a t certain times of t he da y.

To enable automatic switching between modes:

In the programming mode, enter “7826”.



7826

To disable automatic switching between modes:



7827

Pause for confirmation tone.

In the programming mode, enter “7827”.

Pause for confirmation tone.

If this automatic switching option is desired, the System Manager would need to inform the Daytime Operator of feature commands “56” and “57”, plus the feature functions.

The IPS can be programmed to refrain from automatically switching into the Day Mode on days defined as weekends (Friday, Saturday, and/or Sunda y) . Ther e may be ti mes you want to t emp ora ril y dis ab le a uto mat ic switching into the Day Mode on other days due to holidays and long weekends. You can enter the manual switching commands (“56” and “57” from the Day Mode Operator’s extension) which disables automatic switching. At a later time you can re-enable automatic switching to return to your normal schedule.

Page 46

Automatic Day / Night Mode Switching Times

When the automatic Day/Night switching is enabled, the command to specify the switching times are as follows:

In the programming mode, enter “794”.



794

Enter the desired 4 digits to specify the







hour (‘00’ to ‘23’) and the minute (‘00’ to ‘59’) at which the system switches into the Night Mode.

Enter the desired 4 digits to specify the hour (‘00’ to ‘23’) and the minute (‘00’ to ‘59’) at which the system switches into the Day Mode.

Enter the digit that specifies the weekend day/days during which automatic switching into the day mode is enabled.

0 Disable switching into Day mode on

Friday, Saturday and Sunday. 1 Enable D ay mode on Sun day only. 2 Enable Day mode on Saturday only. 3 Enable Day mode on Sunday and

Saturday only.

* 4 Enable Day mode on Friday only.

5 Enable Day mode on Friday and Sunday. 6 Enable Day mode on Friday and Saturday

only. 7 Enable Day mode on Friday, Saturday

and Sunday only.



Pause for confirmation tone. Hang up or continue programming.

Page 47

If Automatic Day/Night Switching is enabled, the IPS will automatically determine (upon power up or Switching time changes) whether it should be in the Da y or Night mo de. For proper op erat ion, it is necess ary t hat the time specified for switching into the Day mode must be earlier in the day than the time specified for switching into the Night mode. Otherwise, improper opera tion will resu lt.

If the Operator enters the “56” or “57” command to manually change the operating mode, automatic switching will be disabled and must be reenabled by the System Manager (if desired) by entering the “7826” com mand from the Syst em Manager ’ s exte nsion.

Page 48

Central Office Lines - Advanced Topics

Tone or Pulse Dialing Details

Each outside line can be set in the programming command to be a default tone (DTMF) or rotary (pulse) dialing type. During speed dialing or redialing, digits will be always be output in the tone mode if the outside line is set to tone. If the outside line is programmed to dial in the pulse

mode, digits will be output as dial pulses until a star (‘*’) or a pound ('#') is encountered. Dialing will then switch to the tone mode. The initial '*' or '#' digit will not be sent to the outside line.

In a simple connection from an extension to an outside line, extensions with ordinary phones are treated differently than extensions with key phones. An ordinary phone can send either DTMF tones or pulses to the IPS. If the outside line is configured for tone dialing, the DTMF digits from the phone simply pass through the IPS to the outside line. If the phone sends pulses, the IPS will receive the entire digit and then output digit pulses onto the outside line using the pulse mode timing programmed by the System Manager (see “Pulse D ial ing Ti ming”, page

90). Note that when an extension invokes the Last Number Redial command, the IPS will output DTMF tones since the outside line is configured for tone mode dialing, even if the extension originally dialed the number u sing pu lse dialing.

If the outside line is configured for pulse dialing, the IPS can receive dial pulses from an ordinary phone and will receive each entire digit and then output digit pulses onto the outside line. If the phone is sending DTMF digits, the IPS will receive the DTMF digits and send dial pulses to the outside line. Note that the DTMF tones sent from the phone will be pas s ed thr ou g h to th e ou t si d e li n e ev en thou gh the IP S wi ll a ls o s en d di a l pulses. The IPS will convert the DTMF tones into dial pulses until a '*' or a '#' di git is encou nter ed wh ich will d isab le puls es fr om be ing s ent t o the outside line for the duration of the call.

For extensions connected to key phones, each key phone has a TONE/PULSE key, which causes a light on the phone to be lit, if the phone is in the pulse mode. In the pulse mode, digits pressed are sent to the IPS in computer code and the IPS will send the equivalent dial pulses to the outside line. Thus, unlike with an ordinary phone, DT MF tones

Page 49

are not passed through to the outside line before the dial pulses are sent. In the tone mode, the phone sends the DTMF tones which are simply passed through the unit to the outside line. Note that the default dialing mode set for the outside line only affects speed dialing and redialing operations. If a key phone sends a DTMF tone to an outside line which is configured to operate in the pulse mode, the IPS will only pass the DTMF digit dialed and will not send dial pulses. The PAUSE key on the key phone can be pressed during dialing which will insert a 2-second pause dur ing a subsequent Last N umber Redial.

Page 50

Disconnect Supervision: Polarity Reversal / Clear Forwarding

Some C ent r a l Offic e swit c hes sig na l t he un it wh en t he remot e pa r t y in a n outside call has disconnected from the line. For example, if an outside call is pla c e d on hol d an d dur i ng t ha t t i me th e ou t si d e pa r t y ha n gs u p , the system will know to release the line. The IPS supports two types of signaling. With Clear Forward signaling, used mostly in the USA, the Central Office removes the battery feed from the Tip and Ring lines to signal that the remote party has disconnected. With Polarity Reversal signaling, the Central office reverses the polarity of the Tip and Ring signals to inform the unit when a connection has been completed and when it has been disconnected. If a disconnect signal is detected during an outside line conversation, the extension hears special tone (on for 1 second, then 2 brief beeps, then the system dial tone) to indicate that the call has been disconnected.

If you are being inappropriately disconnected from outside calls, disable both of these parameters.

To Enable Polarty Reversal Detectio n:

In the programming mode, enter “7844”.



7844

Pause for confirmation tone. Hang up or continue with programming.

To Disable Polarity Reversal Detection:

In the programming mode, enter “7845”.



7845

When Polarity Reversal detection is enabled, the IPS software will only store the details of an outgoing call into Call History memory if the first polarity reversal is received, indicating that the connection to the called party is made. Thus if an outgoing call is made and the called phone rings for longer than 20 seconds but never answers, the call is not recorded.

Pause for confirmation tone. Hang up or continue with programming.

Page 51

To Enable Clear Forw ar d Detection:

In the programming mode, enter “7820”.



7820

To Disable Clear Forward Detection:



7821

There are 4 DIP switches on the Trunk Board of the 416 IPS (or 3 DIP switches on the main board of the 308 IPS) which must be set in the "Up" or "Off" position to allow Polarity Reversal to be detected or in the "Down" or "O n" pos ition to allow Clear F orwarding t o be det ected.

If the DIP switches on the Trunk Board are set differently from the system software setting, improper operation will result.

If the System Manager inadvertently configures the system to detect both the Polarity Reversal and the Clear Forwarding signals, the system software will look only for the Polarity Reversal signal.

Pause for confirmation tone. Hang up or continue with programming.

In the programming mode, enter “7821”.

Pause for confirmation tone. Hang up or continue with programming.

Page 52

Metering Pulse Detection

Some C entr al Off ice s witc hes ( mos tl y outs id e of t he US A) s end 12 KHz or 16 KHz metering pulses to indicate to the system that a unit of connection time has been used. These pulses can be counted by the IPS and appear as part of the Call History record output. If your unit is equipped with the metering pulse detection hardware, this command will enable the detection of the metering pulses.

To Enable metering:

In the programming mode, enter “7816”.



7816

To Disable metering:



7817

Metering Pulse Frequency

If metering is enabled, you must select either 12 KHz or 16 KHz as the frequency to b e detected.

Pause for confirmation tone. Hang up or continue with programming.

In the programming mode, enter “7817”.

Pause for confirmation tone. Hang up or continue with programming.

To select 16 K Hz as the metering freq uency:

In the programming mode, enter “7818”.



7818

To select 12 K Hz as the metering freq uency:



7819

Pause for confirmation tone. Hang up or continue with programming.

In the programming mode, enter “7819”.

Pause for confirmation tone. Hang up or continue with programming.

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Caller ID

If your IPS is equipped with the optional Caller ID feature, this parameter should be enabled to allow the IPS to capture the Caller ID data sent b y the C entr al Of fice s witc h bet ween th e fir st and seco nd ri ng of an incoming call. This information will be output on the RS232C port of the system to a computer equipped with appropriate translation and

display software. The RS232 port must be in the “Features Mode” to allow the information to be output normally. If your IPS is equipped with the CAT version of the software, the RS232 port must be in “System Mode” to allow the information to be transmitted via the CAT interface (see “RS232C Port - Choosing the Operating Mode”, page 83 and “Computer Aided Telephony (CAT) Software”, page 86).

To enable Caller ID detection:

In the programming mode, enter “7828”.



7828

To disable Ca ll er I D detection:



7829

Pause for confirmation tone. Hang up or continue with programming.

In the programming mode, enter “7829”.

Pause for confirmation tone. Hang up or continue with programming.

It is also possible to display the Caller ID information on the LCD screen of the Key Phones. The BK-416 EX series of key phones can display the incoming call number while the IVT-16 series of key phones can display both name an d number.

In some office situations, it ma y not be desirable to allow all key phones to display and keep a record of the Caller ID information describing the name and number of incoming callers. A new parameter has been added to instruct the IVT-16D key phone as to whether it will display the Caller ID infor ma tion a s it is s ent fr om t he Cent ra l Off ice a nd ke ep a Ca ller ID hist ory in me mory. See “Progr amming t he Extensio ns”, p age 11.

Page 54

IVT-16 key phones which are not given this privilege will still be able to display the Caller ID information for any call which is transferred to the key phone while the call is in progress. After the key phone is no longer connected to the outside line, the Caller ID information is lost from that phone. Be aware that this parameter setting is sent to the key phone only when the key phone is first plugged in to the IPS system. Thus, the key phone should be unplugged from the system and then reconnected for a

“Display Caller ID” programming change to take affect.

Page 55

Rollover Extensions - Advanced Topics

Any nu mb er of ex t ens i ons c a n b e co nf igu red to b e a R ol lov er E x te ns i o n. These extensions have special properties. Generally, calls directed to extensions which are busy or do not answer will be directed to an available Rollover Extension. Typically, extensions connected to a Voice Mail unit or to an answering machine would be designated as Rollover Extensions though it is possible to configure any extension to be a Rollover Extension. It is also possible to assign an Exclusive Answering Machine to an extension. When the IPS wants to ring an available Rollover Extension (due to the conditions listed below), it will first check to see if there is an Exclusive Answering Machine available for th e extens ion.

The IPS will ring an available Rollover Extension or Exclusive Answering Machine when:

♦ An incoming call has been ringing for greater than a specified

amount of time (5 to 60 seconds). See “Rollover on Standard Incoming Calls Timing”, page 92.

♦ The MSG button on a key phone is pressed (if Voice Mail is

enabled).

♦ An intercom call was attempted to an extension which is in the Do

Not Disturb mode (if Rollover on Intercom Calls is set). See “Rollover of Intercom Calls”, page 58.

♦ An intercom call was attempted to an extension connected to an

ordinary phone which is busy (if Rollover on Intercom Calls is set).

♦ An intercom call was attempted to an extension connected to a busy

key phone or to any phone which does not answer within five rings (if Rollover on Intercom Calls is set).

♦ An outside line has been blind transferred to an extension which does

not answer or parked at an extension which does not answer (provided the “Transfer to Operator / Rollover Extension” parameter specifies Rollover Extension).

♦ After the Operator is rung and does not answer after a call left on

hold for too long rings at the Operator. See “Rollover on Standard Incoming Calls Timing”, page 92.

Page 56

When the IPS is looking for a Rollover Extension, it checks the extensions in the order of physical extension #00 to extension #15 to find an extension which is both available and designated to be a Rollover Extension.

Exclusive Answering Machine Privilege

The Rollover Extensions feature allows you to specify which exte ns i o n(s ) wi ll b e r u ng w he n a ca ll is direct e d t o a n extensi o n wh ic h is busy or does not answer. More than one extension can be specified as a Rollover Extension so that a multi-channel Voice Mail unit can be attached to t he IPS.

In some installations, it may be desirable to give separate answering machines to certain people to allow messages intended for them to be stor e d a nd retr i ev ed i n dep e nd ently. T his ma y no w b e don e a s pa r t of t he

“Programming the Extensions” command (see “Programming the Extensions”, page 11).

When an extension is enabled to have the Exclusive Answering Machine privilege, the next numerical extension will be used as the Answering Machine extension. For example, if physical extension #05 is enabled for this feature, calls directed to extension #05 will ring at extension #06 if extension #05 is busy or does not answer. If extension #06 (the answering machine) also happened to be busy, the IPS would look for an available Rollover Extension. Please note that calls may not be for war ded f ro m th e ans wer in g ma chi ne ext ens i on (in thi s cas e ext ensi on #06) to a different extension.

In order to use this feature, the System Manager must correctly assign the extensions such that a person’s answering machine is assigned to be the extension immediately after that person’s phone extension.

Some answering machines will not respond to an incoming ring if the lengt h of the ri ngi ng sig nal is too sh ort . Theref or e, it is a dvisa ble t o set the distinctive ringing feature for the answering machine extension to have the IPS give the longest possible ringing signal. This can be done by attaching a single-line telephone to the answering machine extension and dialing “4711” at the IPS dial tone.

Page 57

Rollover of Intercom Calls

You can s pecif y when an d how th e Rollo ver Ext ensi ons ar e to be use d. In most installations, the Rollover Extensions are used to take outside calls which are not answered by the desired extension. If this parameter is set, the IPS will also cause unans wer ed Int ercom cal ls to be dir ected to the Rollover Extensions. This will occur if an Intercom call is made to (1) an extension which is in the Do Not Disturb mode, (2) an extension connected to an ordinary phone which is busy, (3) an extension which does not answer after 20 seconds, or (4) an extension connected to a key phone which is busy and does not answer the intercom call within 20 seconds.

For unanswered Inter com calls to transfer to a Rollover E xtension:

In the programming mode, lift the handset



7803

For unanswered Intercom calls to continue ringing at the dialed extension:

and enter “7803”. Pause for confirmation tone.

Page 58

7802



In the programming mode, lift the handset and enter “7802”. Pause for confirmation tone.

Rollover of Unattached Calls

Cert a in ou t si d e calls w hi c h a r e “ for got t e n” ca n be pr ogr a mme d t o r in g a t either the Operator or an available Rollover Extension. The types of calls affected by this setting are:

♦ blind transfers to an extension which does not answer within 5 to 50

seconds (see “Rollover After Call to Extension”, page 93),

♦ calls parked at a busy extension for too long (see “Reminder Feature

Timing”, page 89),

♦ incoming DISA calls dir ected to a busy extension, and ♦ incoming DISA calls directed to an extension which does not

answer.

To transfer unattached calls to an available Rollover Extension:

At the System Manager’s extension, lift the



7804

To transfer unattached calls to the Operator:

handset and enter “7804”. Pause for conf irmation tone.

7805



At the System Manager’s extension, lift the handset and enter “7805”. Pause for conf irmation tone.

Page 59

Voice Mail Unit Interface

A Voice Mail unit can be attached to the Rollover Extension(s) of your IPS system. It will have a voice announcement to enable callers to your business to access employees and/or their voice mailboxes. Enabling this parameter allows information to be sent from the IPS to the voice mail unit to tell it the original extension dialed so that the voice mail unit can play the appropriate outgoing message. Also, this parameter allows the MSG key from a key phone to be interpreted as a call to the voice mail unit.

To enable oper at ion with the Voice Mail unit:

At the System Manager’s extension, lift the



7824

To disable op eration with the Voice Mail unit:



7825

handset and enter “7824”. Pause for conf irmation tone.

At the System Manager’s extension, lift the handset and enter “7825”. Pause for conf irmation tone.

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Simplified Vo i ce M ail Int erface

When the Voice Mail Unit Interface is enabled, the IPS will send DTMF (touch tone) digits to the Rollover Extension to inform the voice mail unit as to (1) the original extension dialed so that the voice mail unit can play the appropriate outgoing message, or (2) the extension dialing directly into the voice mail unit to retrieve their messages.

The Simplified Voice Mail Interface setting has been implemented to allow the IPS to easily interface with simpler voice mail and message storage devices. These devices typically accept only a single digit to direct the caller into one of the limited number of internal mailboxes. If

“Voice Mail Unit Interface” is enabled and “Simplified Voice Mail Interface” is also enabled, the IPS will send only a single digit to the Rollover Extension. This digit will be the last digit in the extension’s physical number. Thus, a call intended for extension ‘104’ would cause a ‘4’ digit to be sent to the Rollover Extension. A call intended for extension ‘100’ would cause a ‘0’ digit to be sent to the Rollover Extension. A call intended for extension ‘110’ would also cause a ‘0’ digit to be sent to the Rollover Extension.

REMEMBER: Voice Mail must be enabled (“7824”) for this command to cause a single digit to be sent to the Rollover Extension.

To enable oper at ion in the Simplified Vo ice Mail mode:

At the System Manager’s extension, lift the



7862

To enable operation in the Standard Voice Mail mode:



7863

handset and enter “7862”. Pause for conf irmation tone.

At the System Manager’s extension, lift the handset and enter “7863”. Pause for conf irmation tone.

Page 61

MSG Button on a Key Phone

If the System Manager has enabled the Voice Mail setting, a person at a key phone can press the MSG key and make an intercom call directly into a Rollover Extension. If the key phone extension has Exclusive Answering Machine privilege, pressing the MSG key causes an intercom call to be made to the answering machine extension associated with the ext ensi on.

Page 62

Call Barring (Toll Restriction)

About Call Barring

The Call Barring (or Toll Restriction) feature lets you bar specific extensions from calling certain types of phone numbers (or prefixes). This feature is most commonly used to bar toll calls (e.g., long-distance, international, and/or 1-900 number calls). If this is not a concern in your office, there is no need to program this feature.

When Call Barring is operating, the system consults a Call Barring Disallow Table of phone numbers (or prefixes) each time a call is placed. It scans the table as each digit is entered. If a match with the Disallow Table is found, the call is denied. If no match is found, the call is permitted. Most commonly, a Disallow Table will include the prefixes

“1” (long-distance calls) and “011” (overseas calls).

Exceptions to the Disallow Table are needed to allow users to call “1800” numbers when all other numbers beginning with “1” are barred. In this case, you will need to creat e an Allow Table and enter the “1-800” prefix. Similarly, you can enter any other “exceptions” to numbers barred such as out of town suppliers or clients. Because the system searches the Allow Table(s) first, the Disallow Table will not bar the call.

Creating toll restrictions requires two steps. First you will need to create one or more Disallow and Allow Tables. Then you will need to assign individu al extensions to the a ppropriate table(s) .

The system can store up to three call barring Allow Tables and three Disallow Tables. For most offices, one Disallow Table, or one p er call group , is su ffic i ent. But if y ou wa nt t o ha ve a wid e va r iety of r estr ict io n options, you can use up to three Disallow Tables and three Allow Tables.

Page 63

Call Barring (Toll Restriction) Details

As an extension dials each digit, the IPS scans the complete sequence of digits dialed to check if the extension is barred from dialing the sequence. If the extension is restricted from dialing the number, the outside line is immediately released and the person at the extension will hear the fast error tone.

A specia l case can ar ise if a n outgoi ng call is mad e from a n unrest rict ed ext ensi on and the n tra nsfer red t o a res tr icted exte nsi on. If t he ext ensi on were to dial another digit, the unit would normally examine the complete sequence of digits dialed and determine that the extension is not allowed to make the call. The extension would be disconnected from the outside line. A specia l prov is ion ha s bee n made t o th e op era tion of t he IP S s uch that it will not check the call barring restrictions on a transferred call unless and until the extension flashes in order to place the call on hold or transfer the call. This allows the caller to enter additional digits (perhaps to a remote voice mail unit) without getting disconnected from the outside line.

A second special case can arise if the outside lines are configured to allow a switchhook (flash) to be sent to the outside line. A switchhook to an outside line may be needed to affect certain features like Call Waiting. However, some Central Office switches may give a new dial tone in response to the switchhook. In this case, the caller could possibly dial an allowed number, send the switchhook, and then dial a restricted nu mber . The I PS is onl y a b le t o exa m ine t h e d ig it s d ia le d s ta r t ing at t he beginning of the sequence and the call would not be barr ed. If this is a conc ern, you ma y wa nt t o pr ohibit th e sw itc hh ook fr om b eing se nt to a n

outside line (see “Programming Outside Lines”, page 30).

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Filling the Call Barring Allow and Disallow Tables

The system can store up to three call barring Allow Tables and three Disallow Tables. Each table has 10 slots (numbered 0-9). Each slot stores one phone number or prefix. (See the sample table on following page.)

You must program all 10 slots for the table to work. If a slot is to be left

empt y, you must s till pr ogram it a s an “empty ” slot by s imply ha nging up, as described below. You can clear all slots of all tables by entering the “Clear Speed Dialing and Call Barring Tables” command on page

72).

To fill a Call Barring Allow or D i sallo w Table:

In the programming mode, enter the code





for the desired table:

720 Allow Table #1 721 Allow Table #2 722 Allow Table #3 723 Disallow Table #1 724 Disallow Table #2 725 Disallow Table #3

Enter the number (‘0’ to ‘9’) of the slot you

wan t to program.

Enter the phone number or prefix you are





putting in that slot (maximum 12 digits).

f the slot is to be left empty, hang up.

Hang up.

You must hang up after each slot for the

rogramming to register.

Page 65

Sample Disallow Table

Slot Prefix or Number to Disallow

01 1 011 2empty 3empty 4empty 5empty 6empty 7empty 8empty 9empty

Sample Allow Table

Slot Prefix or Number to Disallow

0 1800 1empty 2empty 3empty 4empty 5empty 6empty 7empty 8empty 9empty

Page 66

Assigning Extensions to Tables

Once you ha ve generated your Call Barring Table(s), you need to a ssign eac h extensi on to a tab le. This is the s tep that bar s specific ex tens ions fro m ca l li ng t h e nu mbers on t he t a b l e(s ) . Any ext ens i on c a n be a ss ig n ed to one or more tables. Extensions you do not wish to bar can be left unassigned.

In the programming mode, enter “726”.



726





Then enter the two-digit extension number

(‘00’ to ‘15’).

Assign the Allow Table(s) t o this extension. Enter the one-digit code from the table:

Code Table Assigned

0None 1 Allow Table #1 2 Allow Table #2 3 Allow Tables #1 and #2 4 Allow Table #3 5 Allow Tables #1 and #3 6 Allow Tables #2 and #3 7 All three Allow tables

Assign the Disallow Table(s) to this extension. Enter the one-digit code from the table:

Code Table Assigned

0None 1 Disallow Table #1 2 Disallow Table #2 3 Disallow Tables #1 and #2 4 Disallow Table #3 5 Disallow Tables #1 and #3 6 Disallow Tables #2 and #3 7 All three Disallow tables

Pause for the confir mation tone. Hang up



or continue with programm in g.

Page 67

Password to Override Call Barring

This feature gives you the flexibility to allow extensions to override call barring (toll restrictions) for a single phone call. To override Call Barring, the user must be provided with a six-digit password. This feature would most likely be used if a manager will be needing to make restricted calls from any telephone in the system. It is also possible to rest r ict all ex t ensio ns a nd r e qu ir e th is pa s s wor d t o be ent ered wh en ev er a toll call is to be made.

To set the Overrid e Ca ll Ba rring Password:

In the programming mode, enter “763”.



763

Enter a six-digit password. Pause for



conf irmation tone.

Hang up or continue with programming.



To use this password, from any extension dial ‘40’, followed by the 6digit password entered in this command. A confirmation tone will be giv en if the pa ssword is enter ed correct ly. The extens ion ca n conti nue making unrestricted calls until it goes on hook for at least 2 seconds.

Page 68

Restrict Calls at Night

This setting will force all extensions to use Allow Table #3 and Disallow

Table #3 when the IPS enters the Night mode (see “Automatic Day / Night Mode Switching”, page 46). Tables #3 would typically contain a very restrictive set of dialing sequences, perhaps allowing only local and emergency ca l ls.

To force all extens ions to use restr ict ive call barring at night:

In the programming mode, enter “7830”.



7830

To allow all extensions to use their normal call barring at night:



7831

Once this parameter causes an extension to use the restricted call barring tables, the Individual Extension password must be entered to remove the exte nsi on fro m the r estr ict ed mode. The p ass word is ent er ed b y dia ling ‘50’, followed by the six-digit password previously set (The Individual Extension password is programmed by dialing “255” followed by the six-digit password and ca n only be entered while t he extension is NOT in the restricted mode. The default value is ‘111 111’. See the User’s Guide for further details.) When the IPS switches back into the Day Mode, the extensions are not automatically removed fr om the restricted calling mode.

Pause for the confir mation tone.

In the programming mode, enter “7831”.

Pause for the confir mation tone.

Additiona lly, individual ext ensions can dia l a code (‘59’) which forces the extension to use the restrictive tables, perhaps when they leave the offi c e for lunc h or at the end of th e da y. At a la ter t ime, t h e per s on a t t he extension can dial ‘50’, followed by the six-digit password to allow the extension to use its normally assigned call barring tables.

Page 69

Assigning Speed-Dial Numbers

This f eature allows you to assign a two-digit speed-dia l number f or as many as 45 frequently called phone numbers. Everyone can use the assigned speed-dial numbers office-wide. (The system also lets individual users program up to four speed-dial numbers for their

extensions only. See the User’s Guide for more details.)

When a speed-dia l number is u sed, the syst em automatica lly acc esses a n out si de li ne. T his s av es t he s tep of di al ing “9 ”. Th e sp eed nu mb ers a re used by dialing ‘2’, followed by the two-digit speed dial number. From a key phone, you can press the MEM button, followed by the two-digit spee d dia l nu mb er .

Record your speed-dial number assignments on the following page. You may wa nt to provide everyone in the office with a copy of this chart.

To enter a speed d i al nu mber:

In the programming mode, lift the handset



and enter “71”.

Page 70







Enter a two-digit Speed-Dial number (‘06’ to ‘50’).

Enter the phone number (up to 20 digits) that you are assigning to the code.

To insert a two-second pause in the string of digits, switchhook (or press PAUSE from a key phone).

Hang up.

You must hang up after each number in order for the system to store the numbe r.

Speed-Dia l # Assignment S peed-Dial # As s ignment

06 29 07 30 08 31 09 32 10 33 11 34 12 35 13 36 14 37 15 38 16 39 17 40 18 41 19 42 20 43 21 44 22 45 23 46 24 47 25 48 26 49 27 50 28

Page 71

Clear Speed Dialing and Call Barring Tables

This command will erase all of the values in the global Speed Dial ing table and all of the values in the Call Barring (Toll Restriction) tables. The speed dialing numbers assigned to individual extensions are not affected. This command also resets the individual extension Call Barring

passwords to their default value (“111111”). (See the User’s Guide for more i nfor ma tion about individual c all ba r ring. )

In the programming mode, enter “7875”.



7875

Dial Tone Detection

Specially equipped versions of the IPS can be programmed to detect that a dial tone is present from the Central Office before a speed dial or redial operation will start sending the digits to the Central Office. When this command is disabled (default condition), the IPS will wait the amount of time set in the “Speed Dialing Delay Time” parameter before dialing the digits (see “Speed Dialing Delay Time”, page 94).

Pause for the confirmation tone. Hang up or continue pr ogramm ing.

Dial Tone Detection will only operate on IPS units which

co ntain the o ptional d ial tone de tection hardwa re.

To enable Dial Tone Detection for Speed Dialing and Redialing:

At the System Manager’s extension, lift the



7840

To disable Dial Tone Detection and use the Speed Dial Delay Time:



7841

Page 72

handset and enter “7840”. Pause for conf irmation tone.

At the System Manager’s extension, lift the handset and enter “7841”. Pause for conf irmation tone.

The System Clock - Date and Time

The IPS contains an on-board cloc k which conta ins the dat e a nd time. The system records into Call History memory the details of an outgoing call which includes the date and time. The key phone is also able to show the date and time on its display.

Setting The System Clock

Setting the “clock” on your system allows it to correctly record the date and time when calls ar e made. This is necessary for accurate outgoing call recor ds.

In the programming mode, lift the handset



729



and enter “729”.

Enter two digits each for the following settings:

Date: ‘01’ to ‘31’. Month: ‘01’ to ‘12’. Year: ‘00’ to ‘99’. Hour: ‘00’ to ‘23’. Minute: ‘00’ to ‘59’.





Enter a di git for the da y of the week.

‘1’=Sunday ‘2’=Monday ‘3’=Tuesday ‘4’=Wednesday ‘5’=Thursday ‘6’=Friday ‘7’=Saturday

Pause for confirmation tone. Hang up or continue with programming.

Page 73

Key Phone Clock Display Format

The key phone is capable of displaying the current time in the 12-hour mode or the 24-hour mode. For example, 2:00 p.m. in the 12-hour mode would correspond to 14:00 in the 24-hour mode.

To display the time in the 12 -hour mode:

In the programming mode, lift the handset



7836

To display the time in the 24 -hour mode:



7837

and enter “7836”.

In the programming mode, lift the handset and enter “7837”.

Page 74

Outgoing Call Records and Histories

About Outgoing Call Records

Each time an outgoing call lasting longer than 25 seconds is made (or the first polarity reversal is detected when Polarity Reversal signaling is enabled), the system stores a record of the call. The outgoing call record is als o ca lled S ta tion M ess ag e Deta il R ec ord ing or SM DR. Keep ing th e history of outgoing calls is useful for tracking and billing long distance calls. If this is not a concern in your office, there is no need to program this feature.

How to Output the Outgoing Call Records

The IPS can connect to a computer or printer via the RS232C port. The Outgoing Call Records can be output to the RS232C port in a variety of ways .

Output the Complete Conten ts of the Outgoing Call Rec ords

You can choose to output the calling history for all extensions. The

history shows a record for all calls made since the last “Clear Call Hist ory” comman d.

To output the complete contents of the Call H isto ry Memory:

In the programming mode, lift the handset



741

and enter “741”.

The IPS will send all records, followed b



This procedure will tie up the programming extension until all data has been sent. No dial tone will be available on the System Manager’s phone. A confirmation tone will be heard when the output is complete.

the confirmation tone. Hang up or continue with programming.

Page 75

Output the Call History of a Single Extension

You can also choose to output the Call History records of a single exte nsion. This comma nd will sea rch the Ca ll Histor y Memory to f ind only those calls made b y the specified extens ion.

To output the Call History of one extension:

In the programming mode, lift the handset



742





Clearing the Call History Memory

The Call History Memory has room for about 120 records. Once the memory is full, no new records can be stored until the memory is cleared. It is recommended that you print out call records regularly (e.g., at t he end of each day, we e k, or month), then c lear the memory.

and enter “742”.

Enter the two-digit extension number (‘00’ to ‘15’).

The IPS will send all records, followed b the confirmation tone. Hang up or continue with programming.

To clear the contents of Call History Me mo ry :

In the programming mode, lift the handset



749

Page 76

and enter “749”. Pause for the confirmation tone. Hang up or continue with programming.

Output the Call History After Each Outgoing Call

You can choose to have the IPS output the Call History records at the end of each outgoing call lasting more than 25 seconds. The information will a l so be st ored into Call History Me mory if space is available.

To output the Ca ll His to ry record at the e nd o f eac h ca l l:

In the programming mode, lift the handset



7842

To not output the Ca ll History record at the end of each call:



7843

and enter “7842”.

In the programming mode, lift the handset and enter “7843”.

Page 77

Automatic Call History Retr ieva l Program

The IPS allows an external computer program to retrieve the call records stor ed in Call Hist ory memor y by sen ding co mmands t o the IP S via the RS232C port. This feature must be enabled by the following command to allow the IPS to respond to these commands from the PC. Also, the

RS232C port must be in the “Features Mode” (see “RS232C Port Choosing the Operating Mode”, page 83).

To enable the Automatic Call Histor y Retrie val prog ram:

In the programming mode, lift the handset



7852

To disable the Automatic Call History Retrieval program:



7853

Ther e a re tw o com ma nds whic h can be s ent by t he c omp ut er t o th e IP S, each command consist ing of two ASC II chara cters. T he char acters ‘%’, then ‘d’ cause the IPS to output the complete contents of Call History memory. The characters ‘%’, then ‘E’ cause the IPS to output the comp lete co ntents of Call H istor y memor y aft er whic h the Call H istor y memory is cleared. T he second chara cter (t he ‘d’ or the ‘E’ must be sent within 120 milliseconds of the first character (‘%’) for the command t o be recognized.

and enter “7852”.

In the programming mode, lift the handset and enter “7853”.

Please note that this feature is not available in the Computer Aided Telephony (CAT) version of the IPS software.

Page 78

Formats for the Call History Records

)

Recor ds of ou t g oi ng calls ca n b e ou tp u t in e ith er a lo ng f or ma t or a s hor t format. The long format is an easy-to-read log. For each call, it shows in ta ble for mat t he l ine nu mber, exte nsio n numb er, da te a nd tim e, num ber dialed, duration of call, and the number of metering pulses. The short format organizes the same data in a comma delimited format, so that it can be read by call accounting softwar e packag es. The rec ords will b e output in short format unless you switch to the long format.

To enable the lo ng for mat for Call History reco rd output:

In the programming mode, lift the handset



7815

To enable the short format for Call History record output:



7814

and enter “7815”. Pause for the confirmation tone. Hang up or continue with programming.

In the programming mode, lift the handset and enter “7814”. Pause for the confirmation tone. Hang up or continue with programming.

An example of one line of the short format is shown below. The long for ma t contains t he same informatio n separated by spaces.

Outside Line Number

Extension Number

1,05,15,JUL,95,14,10,5551212,00,04,21,0

Date, Month, Year

Number of Metering Pulses

Duration of Call: Hours, Minutes, Seconds

Time (Hours, Min utes

Page 79

Connection to a Computer or a Printer

To print records, the system must be connected to either a printer or a computer. The device used must have an RS232C port capable of receiving data at 9600 baud. The protocol is 8 bits, 1 stop bit, and no parity.

An IBM® compatible PC can be connected to the IPS using a straight (not a null modem) cable. You can use the following procedure to retrieve Call History records to your computer.

For Windows 3.1, 3.11, and NT 3.51

1. Enter the Program Manager window, then the Accessories

window. Select the Terminal icon.

2. Pull dow n the Settings menu and sel ect “Co mmunicati ons”. Verif y

that the communication settings are as follows. Change settings to match if necessary.

Baud Rate: 9600 Data Bits: 8 Parity: None Stop Bits: 1 Flow Control: None Connector: Either COM1 or COM2, whichever

corresponds to the RS232 port being used.

3. Pul l down the T ransfer me nu. S e le ct “R ec ei ve T ex t” f il e. C r ea te a

new text f ile named “ CALLS.TXT”.

4. Once thes e st eps are succ essf ully completed, you are ready to receive

call histor y data. Enter the Call History output command on page

75. This writes the data to the text file. It then can be printed out directly in the long format. Or you can import it in the short format into an accounting or spreadsheet program.

Page 80

For Windows 95

1. Click the Start button, sel ect Pr ograms, A ccess ories, a nd clic k on

HyperTerminal folder. Launch HyperTerminal by double-clicking on the exec utabl e (.exe) fil e.

2. Type “Calls” as the name, and choose an icon to associate with the

connection.

3. On the Phone Number Window change the connection to the

appropriate communications port (e.g., Direct to Com #).

4. The COM Port Properties will then display. Verify that the

communication settings are as follows. Change settings to match if necessary.

Baud Rate: 9600 Data Bits: 8 Parity: None Stop Bits: 1 Flow Control: None Connector: Either COM1 or COM2, whichever

corresponds to the RS232 port being used.

3. Pull down the Transfer menu. Select “Capture Text”. Create a

new text f ile named “ CALLS.TXT”.

4. Once these steps are successfully completed, you are rea dy t o recei ve call histor y data. Enter the Call History output command on page

75. This writes the data to the text file. It then can be printed out directly in the long format. Or you can import it in the short format into an accounting or spreadsheet program.

Page 81

Interfacing the IPS to a Computer

There are many instances where the IPS can be connected to a computer to e nhance the overall op eration o f the system. Thes e include:

♦ IPS Configuration Program: This program is designed to run under

Windows† and can gu id e t h e Sys t e m Ma na g er t hr ough ev er y d et a il

concerning the setup of the IPS. After the selections have been made in the program, the entire configuration program can be written into the IPS via the RS232C port. There is no need to manually enter all of the commands detailed in this manual (see “IPS Configuration Program”, page 84).

♦ Call History Reporting: The details of outgoing calls can be s ent

from the IPS to the computer. An application on the computer can collect the information into a database and generate useful reports. (See “Connection to a Computer or a Printer”, page 80.)

♦ Caller ID Processing: On IPS units equipped with the optional

Caller ID detection capability, the unit will send the Caller ID information to the computer. An application on the computer can collect the information into a database and generate useful reports (see “Caller ID”, page 54).

♦ Computer Aided Telephony (CAT) Interface: On IPS units

equipped with the optional Computer Aided Telephony (CAT) sof t ware, th e s ys tem c a n oper a t e i n a co mpu ter en v i r o nm e nt w h ere i t can be controlled by an application running on the computer (see “Computer Aided Telephony (CAT) Software”, page 86).

† Windows is a registered t r ad emark of Microsoft , Inc.

Page 82

RS232C Port - Choosing the Operating Mode

The RS232C port on the IPS mode can operate in one of two modes. ♦ System Mode: The IPS must be in this mode in order to

communica te with the IPS Configu rat ion Program. I t must also be in this mode to operate in the Computer Aided Telephony (CAT) environment (if your unit is equipped with the CAT version of the software).

♦ Features Mode: The IPS must be in this mode to allow it to (1)

outp ut th e Call H istor y inf ormat ion, (2) ou tput the C aller ID dat a at the beginning of incoming calls (except for CAT units), or (3) respond to the Automatic Call History Retrieval program running on attached computer (see page 78).

To enable the System Mode of the RS232C Port:

In the programming mode, lift the handset



7851

To enable the Features Mode of the RS232C Port:

and enter “7851”. Pause for the confirmation tone. Hang up or continue programming.

7850



In the programming mode, lift the handset and enter “7850”. Pause for the confirmation tone. Hang up or continue programming.

Page 83

IPS Configuration Program

This program is designed to run under Windows† and can minimize the need to manually enter all of the commands detailed in this manual. To use the program, simply insert the diskette into your computer and enter “A:\SETUP” or “B:\SETUP” from the “FILE, RUN” menu in Program Manager (or the “START, RUN” menu in Windows 95). There ar e still some instan ces wher e you wil l need t o use th e telep hone at the Syst em Ma nager’ s extens ion to set c ertain f eatur es or opera ting modes . These are as f o llows:

♦ Set the mode of the RS232C serial port. The “System Mode” must

be set to allow the configuration program to communicate with the IPS. This mode must also be set for the CAT version of the IPS software to function. The “Features Mode” is enabled to allow it to (1) output the Call History information, (2) output the Caller ID data at the beginning of incoming calls (except for the CAT version of the software), or (3) respond to the Automatic Call History Retrieval program running on an attached computer.

♦ The message in the voice announcement module can only be

recorded from extension #15 (or extension #7 for the IPS308) when that ext ens i o n is des i gna t ed a s t he S ystem Ma na ger . ( Se e “ Rec ordin g a Voice Announcement”, page 33).

♦ If a person loses their Individual Call Barring Password, enter the

first part of the Configure Extension command. Enter “75 nn” then hang up. “nn” is the physical extension number 00 to 15 (see “Progra mming th e E xtensio ns”, p age 11).

♦ Manually output the Call History Buffer contents to the RS232C port

(See “Output the Complete Contents of the Outgoing Call Records”, page 75).

♦ Clea r the co ntent s of t he Ca ll Hist ory buff er ( see “ Clea ring the C all

History Memory”, page 76).

♦ Reset the entire system to default values (see “Resetting The System

to Default Values”, page 8).

♦ Set th e dat e, ti me, a nd t he da y of the week ( s ee “S ett ing Th e Sys t em

Clock”, page 73).

† Windows is a registered t rademark of Microsoft, Inc.

Page 84

IPS Configuration Program - Remote Operation

It is possible for a computer running the Configuration Program in one location to communicate with an IPS unit at another site.

Remote configuration is enabled when the System Manager enters the

“772” command. When this command is entered, the IPS will answer the next inc o ming Central O f f ice call in th e DI SA mode. I f the i ncomin g caller enters an ‘8’, the unit will enter a mode allowing a remote program to configure the IPS via tones sent through the incoming line. An exter nal mode m is not requ ired. A specia l tr ansla tion un it is r equir ed at the host computer site in order to allow the standard PC-based IPS Configuration Program to connect to the remote IPS.

In this c onfigu ra tion mo de, th e resou rces requir ed f or a nsweri ng calls in the DISA mode will be in use. Therefore, all incoming calls will be answered in the non-DISA mode for as long as the configuration process is in p rogr es s.

NOTE: The ability to remotely program by using an external modem at

the IPS unit site (using the “771” command) which was supported by earlier versions of the software is no longer supported.

Page 85

Computer Aided Telephony (CAT) Software

The Computer Aided Telephony (CAT) version of the IPS software can operate in a computer environment where it can be controlled by an app licatio n runnin g on the co mputer . All of th e mo des and co mmands

discussed in this System Guide and in the User’s Guide will operate as descr ibed. A p erson at any exte nsion ca n use all of t he feat ures list ed. However, there may be other commands and capa bilities which can be accessed from the computer application controlling the IPS.

Report DISA Digits to the CAT Applica ti on

The CAT software can be configured to send a message to the CAT application as each digit is entered by an incoming caller to an outside line configured to operate in the DISA mode. In this mode, the IPS will not try to interpret the digits entered. It will not cause the call to ring at any ext ension. The CAT applica tion wou ld typic ally pr ocess t he digits entered and send a command to the IPS causing the incoming call to ring at a specified exten sion.

To report incoming DISA digits to t he CAT App l ic at ion:

In the programming mode, lift the handset



7860

and enter “7860”. Pause for the confirmation tone. Hang up or continue programming.

To enable the normal mo de of DISA operation:

In the programming mode, lift the handset



7861

Page 86

and enter “7861”. Pause for the confirmation tone. Hang up or continue programming.

System Timing Parameters

About System Timing Parameters

The default value for the system timing parameters should be suitable for most applications and will never need to be changed. There may be some changes you will desire to make which will affect the operation of the system under certain conditions. Any changes made affect all outside lines and a ll extensio ns.

Changing System Timing Parameters

The command to change the system timing parameters requires that each setting be entered in the order shown. If you are modifying only a few of the settings in the list, you should enter the default value, shown with an

“*”, for other parameters which you do not intend to change.

In the programming mode, enter “727”.



727

Delay After Each RS232C Character

This determines the amount of delay inserted after a character is sent across the RS232C port to the printer or PC. This setting is important only if you directly connect a computer or dedicated printer to the RS232C port.



Enter the two-digit code for the character delay:

00 0 milliseconds 01 8 milliseconds

02 16 millisec onds ... 99 792 milliseconds

Page 87

Delay After Each RS232C Line

This determines the amount of delay inserted after each line of Call History information is sent across the RS232C port to the printer or PC. This setting is important only if you directly connect a computer or dedicated printer to the RS232C port.

Enter the two-digit code for the line delay:



00 0 milliseconds 01 16 millisec onds

... 04 64 millisec onds

... 99 1584 milliseconds

Switchhook (Flash) Timing

This is th e minimu m am ount of time nec essa r y to per for m a s witc hhoo k. If the switchhook is depressed for less than this amount of time, the system recognizes it as a dial pulse and not as a switchhook (or flash).

The “200 ms” and “300 ms” entries have been included because some phone instruments do not go on hook cleanly and this can cause an outside call to be inadvertently placed on hold when trying to hang up on the call. The longer switchhook times can help to compensate for these phones.

Page 88



Enter the “switchhook time” code:

300 millisec onds ± 8 ms.

200 millisec onds ± 8 ms.

112 millisec onds ± 8 ms.

104 millisec onds ± 8 ms.

96 milliseconds ± 8 ms.

88 milliseconds ± 8 ms.

80 milliseconds ± 8 ms.

72 milliseconds ± 8 ms.

64 milliseconds ± 8 ms.

56 milliseconds ± 8 ms.

Reminder Feature Timing

When a call is put on hold, this setting determines the amount of time to wait to ring the person that placed the call on hold or to r ing the Operator or a Rollover Extension if the extension that placed the call on hold is not available.

Enter the “Reminder Feature Timing” code:



This parameter sets the time for calls

laced on hold by an extension.

0 25 seconds 1 50 seconds

* 2 175 seconds

3 300 seconds 4 425 seconds 5 550 seconds 6 675 seconds 7 800 seconds 8 925 seconds 9 5 seconds

Outside Line Guard Time

Once an outside call is complete (e.g., one of the parties hangs up), that particular outside line is inactive for a defined period of time. This gives the Central Office an on hook condition for this amount of time.

Enter the “outside line guard ti me” code:



0 0.7 5 seconds 1 1.5 seconds

* 2 2.25 seconds

3 3.0 seconds 4 3.7 5 seconds 5 4.5 seconds 6 5.2 5 seconds 7 6.0 seconds 8 6.7 5 seconds 9 7.5 seconds

Page 89

Pulse Dialing Timing

These settings relate to pulse mode dialing only. Break time is the time for generating a single pulse; it is the amount of time the line goes onhook to send a dial pulse. Make time is the off-hook time between dial pulses.

Enter the “pulse dialing break time” code:



0 48 milliseconds 1 56 milliseconds

* 2 64 milliseconds

3 72 milliseconds 4 80 milliseconds 5 88 milliseconds 6 96 milliseconds 7 104 milliseconds 8 112 milliseconds 9 120 milliseconds

Enter the “pulse dialing mak e tim e” cod e:



Page 90

0 24 milliseconds

* 1 32 milliseconds

2 40 milliseconds 3 48 milliseconds 4 56 milliseconds 5 64 milliseconds 6 72 milliseconds 7 80 milliseconds 8 88 milliseconds 9 96 milliseconds

Tone (DTMF) Dialing Timing

These settings relate to tone (DTMF) mode dialing for speed dialing and redia l i ng op er a t io ns. T he du r a tio n p a ra met er sp ec if i es t h e le ngth of ea c h DTMF tone. The pause time specifies the time between each digit.

Enter the “tone (DTMF) dialing digit





duration” code:

0 56 milliseconds 1 64 milliseconds 2 72 milliseconds 3 80 milliseconds 4 88 milliseconds

* 5 96 milliseconds

6 104 milliseconds 7 112 milliseconds 8 120 milliseconds 9 128 milliseconds

Enter the “tone (DTMF) dialing pause time between digits” code:

0 56 milliseconds 1 64 milliseconds 2 72 milliseconds 3 80 milliseconds 4 88 milliseconds

* 5 96 milliseconds

6 104 milliseconds 7 112 milliseconds 8 120 milliseconds 9 128 milliseconds

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Switchhook Timing to Outside Line

This sets the time duration for making a switchhook on the outside line. This would be needed to activate features such as Call Waiting. The abilit y to s end a s witchhook to an outside line must be enabled for each

outside line. (See “Programming Outside Lines”, page 30.)

Enter the “outside line switchhook time”



code:

0 96 milliseconds 1 192 milliseconds 2 288 milliseconds 3 384 milliseconds

* 4 480 milliseconds

5 576 milliseconds 6 672 milliseconds 7 768 milliseconds 8 864 milliseconds 9 960 milliseconds

Rollover on Standard Incoming Calls Timing

For incoming calls to outside lines operating in the Standard Incoming Calls mode, th is is the a mount of time an in comin g call will ring at the designated extension(s) before the it will start to ring a Rollover Ext e nsion (e.g., voice mail).

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

Enter the “Rol lover on Standar d Incoming Calls time” code:

0 5 s econds 1 10 seconds 2 15 seconds 3 20 seconds 4 25 seconds 5 30 seconds 6 35 seconds 7 40 seconds 8 50 seconds

* 9 60 seconds

Rollover After Call to Extension

This parameter sets the amount of time an extension will ring in certain situations before the call is transferred to the Operator or a Rollover Extension.

♦ An extension specified by an incoming caller in the DISA mode will

rin g for t his amou nt of ti me b efor e b ein g t ra nsf err ed t o t he O per a tor or a Rollov er Ext e nsio n.

♦ If a n extensi on pla ces a ca ll on hol d for t oo long a nd then does not

answer after the IPS calls back, the call will be transferred to the Oper ator or Roll over Extens ion af ter this amount of time.

♦ If a call is transferred to an extension and the transferring extension

hangs up (i.e., blind transfer); the call will ring for this amount of time before being transferred to the Operator or a Rollover Extension.

Enter the “Rollover after call to Extension



tim e” code:

0 5 s econds 1 10 seconds 2 15 seconds

* 3 20 seconds

4 25 seconds 5 30 seconds 6 35 seconds 7 40 seconds 8 50 seconds

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On Hook Time

This defines how long the switchhook button must be depressed for the

system to interpret the signal as a “hang up” instead of a switchhook.

Enter the “on hook time” code:



0 192 milliseconds 1 288 milliseconds 2 384 milliseconds 3 480 milliseconds 4 576 milliseconds 5 672 milliseconds 6 768 milliseconds

* 7 864 milliseconds

8 960 milliseconds 9 1056 milliseconds

Speed Dialing Delay Time

The IPS will pause for this amount of time after connecting to an outside line to dial a speed dial number or to redial the last number before the first digit is dialed.

Enter the “sp eed d ial ing and red ial ing dela



tim e” code:

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0 0.7 5 seconds 1 1.5 seconds

* 2 2.25 seconds

3 3.0 seconds 4 3.7 5 seconds 5 4.5 seconds 6 5.2 5 seconds 7 6.0 seconds 8 6.7 5 seconds 9 7.5 seconds

IPS Ips 308 & 416 IPS 308 & 416 - System Guide

Specifications and Main Features

Frequently Asked Questions

User Manual