IPitomy IP1100+ Administrator Guide

IPitomy IP PBX Administrator Guide

Version v4.0.1

IPitomy IP PBX Admin Guide

All materials in this documentation are proprietary and considered confidential to IPitomy Communications, LLC
and may not be disclosed without the express written permission of Ipitomy Communications, LLC. © 2010
Ipitomy Communications, LLC – All rights reserved.

Ipitomy Communications, LLC

Phone: [phone]
Email: [e-mail]

www.ipitomy.com

Corporate Offices:
1940 Northgate Blvd.
Suite B-1
Sarasota, FL 34234

Release History

Date Software Version,

Document Release #

June 01, 2010 Draft – Rev. 1 New release of documentation to include

product upgrade Version v3.1-2458.

June 11, 2010 Draft – Rev 2 Incorporated new features and still updating to

match current version v3.1.2458.

June 25, 2010 Draft – Final Version Draft submitted for technical review.

June 28, 2010 Draft – Final Version Updated document to include information for

ACD table.
Update document for general formatting and

style consistency.

July 2, 2010 Draft – Final Version Updated to include new fields for CID,

Cascading Messages from 3.1.2595 release
notes.

September 23, 2010 3.1-2598 Fully updated to reflect the PBX up to v3.1-

2598

Oct 4, 1020 3.2.2 Updated manual to reflect v3.2.2

February 9, 2011 4.0.1 Updated manual to reflect v4.0.1, v3.4.1 and

v3.4.2

Description

IPitomy IP PBX Admin Guide

TABLE OF CONTENT

INTRODUCTION.................................................................................................................................... 1

About the IPitomy IP PBX ........................................................................................................................................1

Benefits of VoIP Technology...................................................................................................................................1

IPitomy IP PBX Features ..........................................................................................................................................1

Extensions .......................................................................................................................................................................................... 3

Groups ................................................................................................................................................................................................3

Menus (Automated Attendant)........................................................................................................................................................... 3

DTMF Menu Administration ...............................................................................................................................................................3

Advanced Routing Functions ............................................................................................................................................................ 3

Voicemail and Unified Messaging ..................................................................................................................................................... 3

Directory .............................................................................................................................................................................................3

Direct Inward Dialing (DID) Numbers ................................................................................................................................................3

Conferencing (Meet Me) .....................................................................................................................................................................3

FollowMe.............................................................................................................................................................................................4

Forwarding Gateway .......................................................................................................................................................................... 4

Cascading Message Notification.......................................................................................................................................................4

Voicemail Gateway ............................................................................................................................................................................. 4

Branch Offices.................................................................................................................................................................................... 4

GETTING STARTED ............................................................................................................................. 5

Boot Up – Safe Power Down....................................................................................................................................5

Connecting the System ............................................................................................................................................6

Hardware Setup ......................................................................................................................................................6

Connecting the Phone Lines ...................................................................................................................................6

INTERNAL ANALOG LINE CARDS ................................................................................................................................... 6

Digium 2404B 16 and 2406B 24 Analog Line Cards (16 or 24 PSTN line connections) ............................................... 7

INTERNAL DIGITAL T1 CARDS ............................................................................................................................7

Digium TE122P T1 Card (a single T1/E1/J1 connection) ................................................................................................ 7

Digium TE205P T1 Card (a dual T1/E1/J1 connection) ................................................................................................... 7

Connecting Using an External Gateway .................................................................................................................7

Connecting to a LAN ...............................................................................................................................................8

Connecting Using SIP Providers.............................................................................................................................8

Connecting Telephones ..........................................................................................................................................9

DATA AND NETWORK CONFIGURATION ........................................................................................ 10

Setup Worksheet ....................................................................................................................................................10

CSV Upload ..........................................................................................................................................................12

Network Requirements...........................................................................................................................................13

Port Forwarding ......................................................................................................................................................14

IP Addresses ...........................................................................................................................................................15

Changing the IP Address ......................................................................................................................................15

Service Providers ...................................................................................................................................................16

SYSTEM ADMINISTRATION............................................................................................................... 17

Administration Menu ..............................................................................................................................................17

IP PBX Administration Options.............................................................................................................................17

Administration Page Layout ..................................................................................................................................18

Navigational Tools.................................................................................................................................................19

Login Page ............................................................................................................................................................20

IPitomy IP PBX Admin Guide

Logging In .........................................................................................................................................................................20

Logging Out ......................................................................................................................................................................20

SYSTEM NETWORKING..................................................................................................................... 21

TCP/IP Settings Section .........................................................................................................................................22

Edit TCP/IP Default Settings.................................................................................................................................22

Access Control (PBX Access)...............................................................................................................................22

Host Access ..........................................................................................................................................................22

Web Server Configuration .....................................................................................................................................23

Add New Permission.............................................................................................................................................25

Load Factory Default.............................................................................................................................................25

Access Control List ................................................................................................................................................27

Load Recommended Default ................................................................................................................................29

Add New Service ..................................................................................................................................................29

Add New Rule .......................................................................................................................................................31

Delete Rules or Services ......................................................................................................................................31

PROVIDERS........................................................................................................................................ 31

Hardware Trunks ....................................................................................................................................................31

Connection Types ..................................................................................................................................................31

Provisioning a New Hardware Trunk Group ........................................................................................................32

Configuring Hardware Trunks......................................................................................................................................................... 34

Add Phone Numbers to Hardware Provider ...................................................................................................................38

Remove Phone Numbers from Hardware Provider .......................................................................................................39

Provisioning SIP Providers ...................................................................................................................................39

Add New SIP Provider ..........................................................................................................................................44

Add Phone Numbers ........................................................................................................................................................45

Remove Phone Numbers .................................................................................................................................................45

Set Destination .................................................................................................................................................................46

Delete SIP Provider ..............................................................................................................................................46

DESTINATIONS .................................................................................................................................. 47

Extensions...............................................................................................................................................................48

Add/Import Tab .....................................................................................................................................................48

Add/Create Extensions ....................................................................................................................................................50

Search Tab ...........................................................................................................................................................51

Search Extension .............................................................................................................................................................51

View Tab (Extensions) ..........................................................................................................................................52

Edit or View Extension .....................................................................................................................................................52

Mass Edit PBX Extension Settings .................................................................................................................................52

Mass Edit Phone Key Settings ........................................................................................................................................53

Delete Extension...............................................................................................................................................................54

Delete Multiple Extension ................................................................................................................................................54

Extensions - General Settings Section .................................................................................................................55

Extensions - Forward Settings Section.................................................................................................................57

Enable/Disable Forward Settings....................................................................................................................................58

Change Unconditional Forwarding via Keypad .............................................................................................................58

Change Unconditional Forwarding via PC .....................................................................................................................59

Change Forwarding Number While Away from an Extension ......................................................................................59

Extensions - Advanced Settings ...........................................................................................................................60

IPitomy IP PBX Admin Guide

Extensions - Network Settings Section.......................................................................................................................... 60

Edit Extensions - Network Settings................................................................................................................................................. 62

Extensions - Voicemail Settings Section ....................................................................................................................... 63

Edit Voicemail Settings....................................................................................................................................................................65

Extensions - Allow CODECs Section ............................................................................................................................. 66

Edit CODEC Settings........................................................................................................................................................................ 66

Extensions Calling Permissions Section....................................................................................................................... 67

Add/Edit Calling Permissions..........................................................................................................................................................68

Extensions - Follow-Me Section ..................................................................................................................................... 69

Add/Edit Follow Me Settings............................................................................................................................................................ 70

Provisioning - Auto-Discovery Tab........................................................................................................................71

Start Auto-Discovery Scan.............................................................................................................................................. 71

List of Devices & Extensions .......................................................................................................................................... 72

Device Information........................................................................................................................................................... 73

Edit Selected Tab ............................................................................................................................................................. 74

Create, Assign and Configure Phone.............................................................................................................................................. 74

View Settings Tab ............................................................................................................................................................ 75

Advanced Filter Settings..................................................................................................................................................................76

Advanced Scan Settings.................................................................................................................................................................. 77

Commands Tab ................................................................................................................................................................ 78

Factory Default Phone......................................................................................................................................................................79

Troubleshooting Network Scanning Problems............................................................................................................................... 79

Auto Provisioning Phone Settings from Actual Device ................................................................................................................. 80

Edit Phone Settings...............................................................................................................................................80

View Phone Settings........................................................................................................................................................ 80

Edit Phone Settings ......................................................................................................................................................... 81

Edit Advance Phone Settings ...............................................................................................................................83

Edit Advance Phone Settings – Aastra Phones ............................................................................................................ 86

Groups .....................................................................................................................................................................88

Ring Group Examples ...........................................................................................................................................89

Example Ring Group 1 – Departmental Grouping......................................................................................................... 89

Example Ring Group 2 – Regional Sales Grouping ...................................................................................................... 89

Add/Edit New Ring Group ............................................................................................................................................... 90

Ring Group Advanced Settings ...................................................................................................................................... 94

Edit Advanced Ring Group Settings .............................................................................................................................. 95

Edit Custom Caller ID Settings ....................................................................................................................................... 95

Edit Members/Agents ...................................................................................................................................................... 96

Add Agents/Members to the Group................................................................................................................................ 97

Delete Agents/Members from the Group ....................................................................................................................... 97

Automatic Call Distribution (ACD).........................................................................................................................98

Edit Automatic Call Distribution (ACD) Settings ......................................................................................................... 100

Add Automatic Call Distribution (ACD) Agents........................................................................................................... 101

Edit Automatic Call Distribution (ACD) Agent ............................................................................................................. 102

Delete Automatic Call Distribution (ACD) Agent ......................................................................................................... 102

Multicast Paging Group .......................................................................................................................................103

Add Multicast Paging Group......................................................................................................................................... 104

Edit Multicast Paging Group ......................................................................................................................................... 105

Delete Multicast Paging Group ..................................................................................................................................... 105

Live Queue Data .................................................................................................................................................106

Live Queue Data – Wallboard.............................................................................................................................107

Activate Live Call Queue Wallboard ............................................................................................................................. 107

Menus.....................................................................................................................................................................109

Edit Menu ............................................................................................................................................................110

Add Menu Settings ........................................................................................................................................................ 111

Edit Menu Settings......................................................................................................................................................... 112

IPitomy IP PBX Admin Guide

Delete Menu Settings .....................................................................................................................................................112

Advanced Menu Settings ...............................................................................................................................................113

Conferences ..........................................................................................................................................................115

Add/Edit Conference ......................................................................................................................................................116

Conference Feature Codes.................................................................................................................................117

Voicemail ...............................................................................................................................................................118

Add Voicemail Settings ................................................................................................................................................................. 120

Edit Voicemail Settings.................................................................................................................................................................. 121

Clear Voicemail Messages ............................................................................................................................................................ 121

Delete Voicemail Box..................................................................................................................................................................... 121

Broadcast Message – Add............................................................................................................................................................. 122

Broadcast Message – Remove...................................................................................................................................................... 122

Cascading Message Notification...................................................................................................................................122

Set Cascading Messages .............................................................................................................................................................. 123

Setting Cascading Interval ............................................................................................................................................................ 123

Configure Contact Numbers for Cascading Message Notification............................................................................................. 124

Schedules..............................................................................................................................................................126

Add Schedule......................................................................................................................................................127

Add Holiday to Schedule ...............................................................................................................................................127

Remove Holiday from Schedule....................................................................................................................................128

Edit Schedule ......................................................................................................................................................128

Delete Schedule..................................................................................................................................................128

Branch Offices ......................................................................................................................................................129

Configuring Office 1 ............................................................................................................................................132

Configuring Office 2 ............................................................................................................................................133

Edit Branch Office ...............................................................................................................................................134

Delete Branch Office ...........................................................................................................................................134

Branch Extensions ..............................................................................................................................................134

Configuring Office 2 with Branch Extensions..............................................................................................................135

View Branch Office Extensions.....................................................................................................................................136

Call Routing...........................................................................................................................................................137

Incoming Call Routing .........................................................................................................................................137

Set Default Incoming Destination .................................................................................................................................138

Set Provider Trunk Incoming Destination ...................................................................................................................139

Enable/Disable Day/Night Mode ....................................................................................................................................139

Switch Day/Night Mode ..................................................................................................................................................139

Edit Hours .......................................................................................................................................................................140

Edit Incoming Caller DID................................................................................................................................................140

Outgoing Call Routing .........................................................................................................................................141

Add Outgoing Route ......................................................................................................................................................145

Edit Outgoing Route.......................................................................................................................................................145

Delete Outgoing Route...................................................................................................................................................146

Class of Service ..................................................................................................................................................147

Outgoing Call Routing .........................................................................................................................................148

Configure Block Calls Subroutes..................................................................................................................................148

Configure Least Cost Routing Subroutes ....................................................................................................................149

Configure Information (411/1411) Subroute .................................................................................................................150

PBX SETUP....................................................................................................................................... 151

General System Setup .........................................................................................................................................151

Admin Settings Section .......................................................................................................................................151

Edit Admin Settings .......................................................................................................................................................152

IPitomy IP PBX Admin Guide

General Settings Section ....................................................................................................................................152

Edit General PBX Settings ............................................................................................................................................ 153

Security Settings Section ....................................................................................................................................155

Log Watch/Ban Service ................................................................................................................................................. 155

Enable Log Watch/Ban Service .................................................................................................................................... 155

Set Log Watch/Ban Service Parameters ...................................................................................................................... 155

Configure Log Watch/Ban Service ............................................................................................................................... 156

Disable Log Set Security Setting .................................................................................................................................. 157

Time Settings Section .........................................................................................................................................157

Set Time Settings........................................................................................................................................................... 158

Outbound Transfers Numbers Section ...............................................................................................................159

Add Outbound Transfers............................................................................................................................................... 159

Delete Outbound Transfers........................................................................................................................................... 159

InGenius Connector ............................................................................................................................................160

Database Administration .....................................................................................................................................161

Create Backup Section .......................................................................................................................................161

Creating a Backup ......................................................................................................................................................... 161

Automatic Backups Section ................................................................................................................................162

Set Automatic Backup ................................................................................................................................................... 163

Upload Backup File Section ................................................................................................................................163

Upload Backup Files...................................................................................................................................................... 164

Backup Storage Section......................................................................................................................................164

Delete Backup File ......................................................................................................................................................... 165

Restore Backup File ...................................................................................................................................................... 165

Download Backup File................................................................................................................................................... 166

Voicemail Setup ....................................................................................................................................................166

General Settings Section ....................................................................................................................................166

Set General Voicemail Settings .................................................................................................................................... 167

Voicemail Menu Section......................................................................................................................................167

Set Voicemail Menu Options......................................................................................................................................... 168

E-mail Settings Section .......................................................................................................................................169

Set E-mail Settings ........................................................................................................................................................ 170

Test Settings Button ...................................................................................................................................................... 170

Voicemail Archive Section...................................................................................................................................171

Download Voicemail Archive Settings ......................................................................................................................... 171

Erase Voicemail Archive Settings ................................................................................................................................ 172

Upload Voicemail Archive Settings .............................................................................................................................. 172

View Voicemail Listing (Usage Space)......................................................................................................................... 172

SIP Setup ...............................................................................................................................................................173

SIP Networking Settings Section ........................................................................................................................173

Add SIP Networking Settings........................................................................................................................................ 174

Delete SIP Networking Settings.................................................................................................................................... 174

SIP Advanced Settings Section ..........................................................................................................................175

Edit Advanced SIP Networking Settings...................................................................................................................... 181

Prompts .................................................................................................................................................................181

Upload Voice Prompt Section .............................................................................................................................181

Upload Voice Prompt..................................................................................................................................................... 181

Record New Voice Prompt Section.....................................................................................................................182

Record New Voice Prompt ............................................................................................................................................ 182

Prompt Files on Server Section ..........................................................................................................................183

IPitomy IP PBX Admin Guide

Delete Prompt Files on Server.......................................................................................................................................183

Download Prompt Files on Server ................................................................................................................................183

Music on Hold .......................................................................................................................................................184

Systems Default Music on Hold Section.............................................................................................................184

Set Default Music on Hold Section ...............................................................................................................................184

Create a Playlist Section .....................................................................................................................................185

Add New Music on Hold.................................................................................................................................................185

Upload Music Files .........................................................................................................................................................186

Delete Music Files on Server .........................................................................................................................................186

Feature Codes.......................................................................................................................................................187

Speed Dialing Section.........................................................................................................................................187

Add Speed Dialing..........................................................................................................................................................187

Edit Speed Dialing ..........................................................................................................................................................188

Delete Speed Dialing ......................................................................................................................................................188

Import/Export Speed Dialing List (CSV) .......................................................................................................................188

Services .................................................................................................................................................................189

System Information Section ................................................................................................................................189

View System Information ...............................................................................................................................................190

License Information Section................................................................................................................................190

Upload License File........................................................................................................................................................191

Download License File ...................................................................................................................................................191

Assign Single User License...........................................................................................................................................192

Assign Multiple User Licenses......................................................................................................................................193

System Functions Section ..................................................................................................................................193

Restart PBX.....................................................................................................................................................................194

Reboot PBX.....................................................................................................................................................................194

Restart Services .............................................................................................................................................................194

Restart Call Manager......................................................................................................................................................195

Clear Diagnostics ...........................................................................................................................................................195

Load File System ................................................................................................................................................195

TFTP Files...........................................................................................................................................................196

Load TFTP File................................................................................................................................................................196

Download TFTP File .......................................................................................................................................................196

Delete TFTP File..............................................................................................................................................................196

Log File Settings .................................................................................................................................................197

Select Log File Settings .................................................................................................................................................197

Logging Level Section.........................................................................................................................................198

Select Logging Level......................................................................................................................................................198

Call Event Log Section........................................................................................................................................199

Set Call Event Logging ..................................................................................................................................................199

Automated Phone Firmware Updates.................................................................................................................200

Set Automated Firmware Update Parameters..............................................................................................................200

Check for New Firmware Now .......................................................................................................................................200

Scheduled Calling ...............................................................................................................................................201

Enabling Scheduled Calling ..........................................................................................................................................201

Adding a New Scheduled Call .......................................................................................................................................204

Edit a Scheduled Call .....................................................................................................................................................205

Edit a Scheduled Call .....................................................................................................................................................205

Test a Scheduled Call ....................................................................................................................................................205

REPORTING...................................................................................................................................... 205

Reports ..................................................................................................................................................................205

IPitomy IP PBX Admin Guide

View CDR Report – Smart Personal Console .............................................................................................................. 208

View CDR Report – PBX Administration ...................................................................................................................... 209

Export CDR Report ........................................................................................................................................................ 209

Queue Graphs .......................................................................................................................................................209

Run Queue Graph Report.............................................................................................................................................. 210

Overview Tab ..................................................................................................................................................................................211

Agents Tab...................................................................................................................................................................................... 212

Graph Tab ....................................................................................................................................................................................... 213

Logs Tab .........................................................................................................................................................................................213

Diagnostics............................................................................................................................................................214

View System Diagnostics ....................................................................................................................................214

Monitoring .............................................................................................................................................................215

APPENDICES.................................................................................................................................... 216

Appendix 1: Key Types and Codes.....................................................................................................................216

Appendix 2: IP Telephones..................................................................................................................................219

IPitomy 550 .........................................................................................................................................................219

IPitomy 55i ..........................................................................................................................................................219

IPitomy 53i ..........................................................................................................................................................219

IPitomy 53i IP Phone...........................................................................................................................................220

IPitomy 57i ..........................................................................................................................................................220

6739i....................................................................................................................................................................220

IP120 ...................................................................................................................................................................220

IP51i ....................................................................................................................................................................221

IPitomy 536M ......................................................................................................................................................221

IPitomy 560M ......................................................................................................................................................221

APPENDIX 3: SOFTPHONES ........................................................................................................... 222

CounterPath™ eyeBeam® 1.5 and X-Lite® 3.0....................................................................................................222

What is a Softphone? ..........................................................................................................................................222

X-Lite® 3.0 Free Softphone .................................................................................................................................222

eyeBeam® 1.5 (Pricing available at www.counterpath.com)...............................................................................222

Softphone Installation..........................................................................................................................................223

Forward Settings .................................................................................................................................................224

Provisioning Forward Settings ..................................................................................................................................... 224

Changing a Forwarding Number from an Extension .................................................................................................. 224

Changing a Forwarding Number from a PC................................................................................................................. 225

Changing a Forwarding Number While Away from an Extension ............................................................................. 225

Advanced Settings ..............................................................................................................................................225

Network Settings............................................................................................................................................................ 225

APPENDIX 4: IP ADDRESSES ......................................................................................................... 226

Determining Local Network Address (on a Microsoft

Determining an Available IP Address.................................................................................................................226



Windows



Machine) .................................................226

APPENDIX 5: DHCP SETTINGS ....................................................................................................... 227

Leasing Time for an IP Address..........................................................................................................................227

Determining/Viewing DHCP Settings on a Linksys Router ...............................................................................227

Tips for Understanding the IP Address List ........................................................................................................227

APPENDIX 6: ROUTER CONFIGURATION...................................................................................... 228

IPitomy IP PBX Admin Guide

APPENDIX 7: NETWORK CONSOLE............................................................................................... 228

Accessing the Network Console.........................................................................................................................228

Selecting Options ................................................................................................................................................228

Menus ....................................................................................................................................................................229

Menu Location ....................................................................................................................................................229

Using the “Live” System Settings ......................................................................................................................229

Database Settings...............................................................................................................................................229

Command Options ..............................................................................................................................................229

Refresh View [R] .............................................................................................................................................................229

Default Settings [D] ........................................................................................................................................................229

Save & Update [S]...........................................................................................................................................................229

Disable [Z] .......................................................................................................................................................................229

Network Type ......................................................................................................................................................230

DHCP ...............................................................................................................................................................................230

Acquiring a DHCP Lease ............................................................................................................................................................... 230

Renewing DHCP Lease.................................................................................................................................................................. 230

Other Menus .......................................................................................................................................................230

Web Server .........................................................................................................................................................230

Host Access ........................................................................................................................................................230

Fix Database .......................................................................................................................................................231

Tips for Using the IPitomy IP PBX Network Console .........................................................................................231

APPENDIX 8: SOFTWARE UPGRADE............................................................................................. 232

APPENDIX 9: TROUBLESHOOTING (FAQ)..................................................................................... 234

GLOSSARY....................................................................................................................................... 235

NOTES: ............................................................................................................................................. 241

IPitomy IP PBX Admin Guide

LIST OF FIGURES

Figure 1 – IPitomy IP PBX System............................................................................................................................ 2

Figure 2 – Hardware Setup Diagram......................................................................................................................... 6

Figure 3 – External Gateway Connection Diagram ................................................................................................... 8

Figure 4 – SIP Provider Connection Diagram ........................................................................................................... 8

Figure 5 – LAN Connection Diagram......................................................................................................................... 9

Figure 6 – IP120 and IP1500 Connector Ports.......................................................................................................... 9

Figure 7 – Sample Setup Worksheet....................................................................................................................... 10

Figure 8 – View of Upload Location Window........................................................................................................... 12

Figure 9 – Create Extension Results Page ............................................................................................................. 13

Figure 10 – Port Forwarding Configuration Table ................................................................................................... 14

Figure 11 – Typical Network Configuration Diagram............................................................................................... 16

Figure 12 – Administration Menu Options ............................................................................................................... 17

Figure 13 – Standard Page Layout and Features ..................................................................................................... 1

Figure 14 – View of Mouse Over Field Information ................................................................................................. 19

Figure 15 – IP PBX ADMIN Login Page .................................................................................................................. 20

Figure 16 – Networking Setup Page........................................................................................................................ 21

Figure 17 – PBX Host Access Page........................................................................................................................ 23

Figure 18 – Web Server Configuration Page........................................................................................................... 24

Figure 19 – Access Control List - Add New Rule Section ....................................................................................... 28

Figure 20 – Access Control List Page - Add New Service Section ......................................................................... 29

Figure 21 – Hardware Providers Trunk Setup Page ............................................................................................... 32

Figure 22 – Add/Edit Hardware Provider Configuration Page................................................................................. 35

Figure 23 – SIP Providers Configuration Main Page............................................................................................... 39

Figure 24 – Add/Edit SIP Provider Configuration Page 1........................................................................................ 40

Figure 25 – Add/Edit SIP Provider Configuration Page 2........................................................................................ 41

Figure 26 – IP PBX Data Components.................................................................................................................... 47

Figure 27 – Extensions Add/Import Page................................................................................................................ 49

Figure 28 – Create Extensions Page....................................................................................................................... 49

Figure 29 – Search Extension Page........................................................................................................................ 51

Figure 30 – Extensions View Page.......................................................................................................................... 52

Figure 31 - Extensions View Tab (Mass Edit Feature) ............................................................................................ 53

Figure 32 – Extensions General Settings Section ................................................................................................... 55

Figure 33 – Extensions Forward Settings Section .................................................................................................. 57

Figure 34 – Extensions Advanced Network Settings Page ..................................................................................... 60

Figure 35 – Extensions Voicemail Settings Section ................................................................................................ 63

Figure 36 – Extensions CODECS Settings Page .................................................................................................... 66

Copyright  2011 IPitomy Communication, LLC v4.0.1

IPitomy IP PBX Admin Guide

Figure 37 – Extensions Calling Permissions Section ...............................................................................................67

Figure 38 – Extensions Advanced Settings Follow Me Setup Page ........................................................................69

Figure 39 – Extensions Auto-Discovery Tab ............................................................................................................71

Figure 40 – Auto-Discovery Device Color Legend ...................................................................................................72

Figure 41 – Auto- Discovery Device Values.............................................................................................................73

Figure 42 – Auto-Discovery Edit Selected Functions ...............................................................................................74

Figure 43 – Auto-Discovery View Settings Page......................................................................................................75

Figure 44 – Auto-Discovery Advanced Filter Settings..............................................................................................76

Figure 45 – Auto-Discovery Advanced Scan Settings Page ....................................................................................77

Figure 46 – Auto-Discovery Command Functions Page ..........................................................................................78

Figure 47 – Extension Listing ...................................................................................................................................80

Figure 48 – Edit Phone Settings Page .....................................................................................................................81

Figure 49 – Aastra Advanced Phone Settings Page ................................................................................................86

Figure 50 – Ring Groups Page.................................................................................................................................88

Figure 51 – Edit Ring Group Page ...........................................................................................................................91

Figure 52 – Advanced Ring Group and Custom Caller ID Settings Section ............................................................94

Figure 53 – Edit Members/Agents Section...............................................................................................................96

Figure 54 – ACD Edit Agents Page........................................................................................................................101

Figure 55 – Multicast Paging Groups Page............................................................................................................103

Figure 56 – Edit Page Group Window....................................................................................................................103

Figure 57 – Ring Group Live Queue Data..............................................................................................................106

Figure 58 – Menus Page ........................................................................................................................................109

Figure 59 – Edit Menus Page (with Control Menu Prompts open).........................................................................110

Figure 60 – Advanced Menu Settings Page...........................................................................................................113

Figure 61 – Remote Menu Announcement DTMF Admin Flow ........................................................................114

Figure 61 – Conferences Page...............................................................................................................................115

Figure 62 - Edit Conference ...................................................................................................................................115

Figure 63 – Features Code Page ...........................................................................................................................117

Figure 64 – Edit Voicemail Box Settings Page.......................................................................................................118

Figure 65 – Notification Settings / Voicemail Box Page .........................................................................................124

Figure 66 – Edit Schedule and Holidays Page.......................................................................................................126

Figure 68 – Sample Branch Office Networking ......................................................................................................129

Figure 69 – Edit Branch Office Page......................................................................................................................130

Figure 70 – Branch Offices Page ...........................................................................................................................132

Figure 71 – Branch Office Extension Section.........................................................................................................135

Figure 72 – Show Extensions Page .......................................................................................................................136

Figure 73 – Incoming Call Routing Page................................................................................................................137

Copyright  2011 IPitomy Communication, LLC v4.0.1

IPitomy IP PBX Admin Guide

Figure 74 – Incoming Routing Edit Incoming DID CID Page................................................................................. 140

Figure 75 – Outgoing Routing Page ...................................................................................................................... 142

Figure 76 – Add New Outgoing Route Page ......................................................................................................... 143

Figure 77 - Class of Service .................................................................................................................................. 147

Figure 78 – Blocking Dialing 1-900........................................................................................................................ 148

Figure 79 – Least Cost Routing Example.............................................................................................................. 149

Figure 80 – Information (411) Subroute Setting .................................................................................................... 150

Figure 81 – PBX Admin Settings Section .............................................................................................................. 151

Figure 82 – PBX General Settings Section ........................................................................................................... 152

Figure 83 – PBX Security Log Watch and Ban Service Status ............................................................................. 155

Figure 84 – Security Log Watch and Ban Security Settings.................................................................................. 155

Figure 85 – PBX Time Settings Section ................................................................................................................ 157

Figure 86 – Outbound Transfer Numbers Section................................................................................................. 159

Figure 87 – InGenius Connector Settings Section ................................................................................................ 160

Figure 88 – Create Backup Section....................................................................................................................... 161

Figure 89 – PBX Database Automatic Backups Section ....................................................................................... 162

Figure 90 – PBX Database Upload Backup File Section ...................................................................................... 163

Figure 91 – Backup Date/Time Information........................................................................................................... 165

Figure 92 – PBX Voicemail General Settings Section........................................................................................... 166

Figure 93 – PBX Voicemail Menu Section............................................................................................................. 167

Figure 94 – PBX Voicemail Settings Section......................................................................................................... 169

Figure 95 – PBX Voicemail Archive Section.......................................................................................................... 171

Figure 96 – PBX Voicemail Listing Page............................................................................................................... 172

Figure 97 – SIP Networking Settings Page ........................................................................................................... 173

Figure 98 – SIP Advanced Settings Page ............................................................................................................. 178

Figure 99 – Upload Voice Prompt Section ............................................................................................................ 181

Figure 100 – Record New Voice Prompt Section .................................................................................................. 182

Figure 101 – Prompt Files on the Server Section.................................................................................................. 183

Figure 102 – System Default Music on Hold Section ............................................................................................ 184

Figure 103 – Create a Playlist Section .................................................................................................................. 185

Figure 104 – Music on Hold Playlist ...................................................................................................................... 186

Figure 105 – Features Code Speed Dialing Section ............................................................................................. 187

Figure 106 – Services System Information Page .................................................................................................. 189

Figure 107 – Services Download License Information Section ............................................................................. 190

Figure 108 – Services Assign Licenses Page ....................................................................................................... 192

Figure 109 – Services System Functions Section ................................................................................................. 193

Figure 110 - Services Load File System Section .................................................................................................. 195

Copyright  2011 IPitomy Communication, LLC v4.0.1

IPitomy IP PBX Admin Guide

Figure 111 – Services TFTP Files Section.............................................................................................................196

Figure 112 – Services Log File Settings Section....................................................................................................197

Figure 113 – Services Logging Level Section ........................................................................................................198

Figure 114 – Services Call Event Log Section .......................................................................................................199

Figure 115 – Services Automated Phone Firmware Updates ................................................................................200

Figure 116 - Scheduled Calling ..............................................................................................................................201

Figure 117 - List of Scheduled Calls ......................................................................................................................201

Figure 118 - Edit Scheduled Call............................................................................................................................203

Figure 119 - Recurrence.........................................................................................................................................204

Figure 120 – CDR Reports Page ...........................................................................................................................206

Figure 121 – Queue Graphs Page .........................................................................................................................209

Figure 122 – Reports Queue Graph Overview Tab................................................................................................211

Figure 123 – Reports Queue Graphs Agents Tab..................................................................................................212

Figure 124 – Reports Queue Graphs Tab..............................................................................................................213

Figure 125 – Reports Queue Graphs Logs Tab .....................................................................................................213

Figure 126 – System Diagnostics Page .................................................................................................................214

Figure 127 – Monitoring Page ................................................................................................................................215

Copyright  2011 IPitomy Communication, LLC v4.0.1

IPitomy IP PBX Admin Guide

LIST OF TABLES

Table 1 – IP PBX Features ........................................................................................................................................ 4

Table 2 – Setup Worksheet Descriptions ................................................................................................................ 11

Table 3 – Sample Exported .CSV Worksheet ......................................................................................................... 12

Table 4 – Feature and Link Descriptions................................................................................................................. 18

Table 5 – Navigational Buttons and Links ............................................................................................................... 19

Table 6 – Network Setting Descriptions .................................................................................................................. 22

Table 7 – Network Features and Descriptions ........................................................................................................ 23

Table 8 – Web Server Features and Descriptions .................................................................................................. 25

Table 9 – Access Control List Definitions ................................................................................................................ 29

Table 10 – Add New Service Settings and Descriptions ......................................................................................... 30

Table 11 – Add New Rule Settings and Descriptions.............................................................................................. 30

Table 12 – Hardware Trunk Provider Settings and Descriptions ............................................................................ 34

Table 13 – Hardware Provider Configuration Settings and Descriptions ................................................................ 38

Table 14 – SIP Provider Configuration Settings and Descriptions .......................................................................... 44

Table 15 – Create Extension Fields and Descriptions ............................................................................................ 50

Table 16 – Search Extension Parameters and Description..................................................................................... 51

Table 17 – General Extension Settings and Descriptions ....................................................................................... 56

Table 18 – Extension Forward Settings and Descriptions....................................................................................... 57

Table 19 – Extensions Advanced Networking Settings and Descriptions............................................................... 62

Table 20 – Voice Mail Settings and Descriptions .................................................................................................... 65

Table 21 – Extensions CODECS Settings and Recommendations ........................................................................ 66

Table 22 – Calling Permission Settings and Descriptions ....................................................................................... 68

Table 23 – Extensions Follow Me Settings and Descriptions.................................................................................. 70

Table 24 – Auto-Discovery Scan Details ................................................................................................................. 73

Table 25 – Auto-Discovery Edit Selected Tab Functions and Descriptions ............................................................ 74

Table 26 – Auto-Discovery Functions and Descriptions.......................................................................................... 76

Table 27 – Advanced Filter Settings and Descriptions............................................................................................ 77

Table 28 – Auto-Discovery Advanced Scan Settings and Descriptions.................................................................. 78

Table 29 – Auto-Discovery Command Settings and Descriptions........................................................................... 78

Table 30 – Edit Phone Settings and Descriptions ................................................................................................... 82

Table 31 – Edit Advanced Phone Settings – IPitomy Phones................................................................................. 83

Table 32 – Edit Advanced Phone Settings for IPitomy Phones .............................................................................. 85

Table 33 – Aastra Advanced Phone Settings and Descriptions.............................................................................. 87

Table 34 – Edit Ring Group Settings and Descriptions ........................................................................................... 92

Table 35 – Advanced Ring Group and Custom Caller ID Settings and Descriptions.............................................. 94

Table 36 – Edit Members/Agents Settings and Descriptions .................................................................................. 96

Copyright  2011 IPitomy Communication, LLC v4.0.1

IPitomy IP PBX Admin Guide

Table 37 – Automatic Call Distribution (Agents) Page .............................................................................................98

Table 38 – Edit Ring Group ACD Agents Settings and Descriptions .....................................................................100

Table 39 – Add/Edit Agent Features and Descriptions ..........................................................................................101

Table 40 – Multicast Paging Settings and Descriptions .........................................................................................104

Table 41 – Live Queue Fields and Descriptions.....................................................................................................107

Table 42 – Add/Edit Settings and Descriptions ......................................................................................................111

Table 43 – Advanced Settings and Description .....................................................................................................113

Table 44 – Conference Settings and Descriptions .................................................................................................116

Table 45 – Features Code Settings and Descriptions............................................................................................117

Table 46 - Voice Mailbox Settings and Descriptions ..............................................................................................120

Table 47 – Notification and Voicemail Box Settings and Descriptions...................................................................125

Table 48 – Edit Schedule Settings and Descriptions .............................................................................................127

Table 49 – Branch Office Settings and Descriptions..............................................................................................131

Table 50 – Incoming Call Routing Settings and Descriptions ................................................................................138

Table 51 - Outbound Routing Page Descriptions...................................................................................................141

Table 52 – Outbound Route Settings and Descriptions .........................................................................................145

Table 53 – Block 1900 Outbound Call Configuration .............................................................................................149

Table 54 – Least Cost Outbound Call Subroute Configuration ..............................................................................150

Table 55 – Information (411) Subroute Configuration ............................................................................................151

Table 56 – PBX Admin Settings Parameters and Descriptions .............................................................................152

Table 57 – General PBX Admin Settings and Descriptions ...................................................................................153

Table 58 – PBX Security Log Watch/Ban Settings and Descriptions.....................................................................156

Table 59 – PBX Time Settings and Descriptions ...................................................................................................158

Table 60 – Create Backup Settings and Descriptions............................................................................................161

Table 61 – PBX Database Automatic Backup Settings and Descriptions..............................................................163

Table 62 - Saved Backups .....................................................................................................................................164

Table 63 – PBX General Settings and Descriptions...............................................................................................167

Table 64 – PBX Voicemail Menu Setting and Descriptions ...................................................................................168

Table 65 – PBX Voicemail Settings and Descriptions............................................................................................170

Table 66 – PBX Voicemail Archive Settings and Descriptions...............................................................................171

Table 67 – SIP Networking Settings and Descriptions...........................................................................................173

Table 68 – SIP Advanced Settings and Descriptions.............................................................................................181

Table 69 – Features Code Settings and Descriptions............................................................................................187

Table 70 – Services System Settings and Descriptions.........................................................................................190

Table 71 - License Info Descriptions ......................................................................................................................191

Table 72 – Services System Functions and Descriptions ......................................................................................194

Table 73 – Services Log File Settings and Descriptions ........................................................................................197

Copyright  2011 IPitomy Communication, LLC v4.0.1

IPitomy IP PBX Admin Guide

Table 74 – Services Logging Levels and Descriptions.......................................................................................... 198

Table 75 – Services Call Event Logging and Descriptions.................................................................................... 199

Table 76 – Services Automated Firmware Parameters and Descriptions............................................................. 200

Table 77 - Scheduled Call List Descriptions.......................................................................................................... 202

Table 78 - Edit Scheduled Call Descriptions ......................................................................................................... 203

Table 79 - Recurrence Descriptions ...................................................................................................................... 204

Table 80 - CDR Report Descriptions ..................................................................................................................... 207

Table 81 – Queue Graphs Search Parameters ..................................................................................................... 210

Copyright  2011 IPitomy Communication, LLC v4.0.1

IPitomy IP PBX Admin Guide

INTRODUCTION

About the IPitomy IP PBX

The IPitomy IP PBX is a powerful business communications platform. It is a pure IP PBX designed to use IP
networks for voice calls. Engineered to support from 10 to 500 users, the system will work with analog lines and
T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity. In addition to traditional
telephone lines, the IPitomy IP PBX can use VoIP SIP Trunks, replacing traditional PSTN lines with a broadband
telephone service.

Benefits of VoIP Technology

The IPitomy IP PBX can support any or all of these connectivity methods simultaneously or in any combination.
Customers not quite ready to depend on VoIP providers for all of their business communications can start at their
own pace and gain a comfort level, shifting to VoIP broadband providers at their own pace.

Benefits of VoIP technology include:

• One Wiring System − The system uses a single wiring system for telephones and dataall data and

voice are on Local Area Network (LAN) Category 5 wiring.

• Web-based Administration − System administration is performed on the network through a Web-

based administration program. The Web-Based Administration can be used locally or remotely from
anywhere.

• Remote Users − When calls are routed over the Internet, long distance charges can be avoided. In

businesses with remote workers, these employees can stay logged into the office through a
broadband connection at all times without incurring any additional charges. Remote users have all of
the features of the local users. Remote users can be included in any ring groups, ACD (Automatic
Call Distribution) Queues and other call routing schemes.

• Centralized System Features − Every extension that is logged into the system is capable of

receiving and originating calls. The use of system features such as voicemail, automated attendant
and email are all centralized simplifying all support and maintenance.

• Reduced Costs − VoIP system users can reduce cost in many areas of a business. VoIP telephony

lowers the cost of support and maintenance costs, as well as, reducing telephony line costs by up to
50%.

• Simplifies Administration − Moves, additions and changes are simple. The IPitomy IP PBX

provides enhanced capabilities for users to make changes without incurring a service call.

• Investment Protection − VoIP, and in particular, Session Initiation Protocol (SIP)-based VoIP

products offer investment protection. The industry is rapidly moving toward Internet Protocol (IP)
communications technologies. Older digital and analog technologies are becoming obsolete and are
being replaced with IP-based products that will be around for a long time.

IPitomy IP PBX Features

Understanding the IPitomy IP PBX’s architecture and how it works will make installing the system simple.

The IPitomy IP PBX is an all-in-one business communications system. This powerful system includes a complete
suite of business communication applications in one appliance:

• Fully-featured Business Phone System

• Automated Attendant and Interactive Voice Response (IVR)

• Enhanced Call Distribution

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

1

v4.0.1

IPitomy IP PBX Admin Guide

• Enhanced Voice Messaging System with Unified Messaging

• Meet-me Conference Application

• Built-in Music on Hold

• Call Queuing for Inbound Calls

• Find Me/Follow Me

• Remote Extensions

• Browser-based Administration

• Branch Offices

• Automatic Call Distribution (ACD)

Figure 1 – IPitomy IP PBX System

The IPitomy IP PBX’s administration menus are a series of Web pages accessible from a Web browser. To the
left of the Menu is a navigation bar that allows users to click on and administer each section of the system.
Administration of the IPitomy IP PBX is simple and intuitive. The system is designed with six primary areas of
functionality:

• System − System setup consists of network configuration settings.

• Providers − Providers are sources of PSTN and VoIP connectivity. Providers are the lines that

handle all incoming and outgoing calls. All VoIP and traditional telephone providers are setup
here. DID numbers are also entered here.

• Destinations − Destinations are places where calls are routed in the system: extensions, groups

of extensions, automated attendants, conferences, and voicemail.

• Call Routing − These settings route inbound calls to specific destinations within the system, and

send outbound calls over specific local, long distance, international, and emergency routes.

• PBX Setup − These settings globally configure PBX timers, voice messaging, and other system

features.

• Reporting − These reports display system usage, monitor activity, and provide diagnostic

information.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

2

v4.0.1

IPitomy IP PBX Admin Guide

Feature Description

Extensions are telephones. A telephone can be an IP (SIP) telephone or a Softphone.
Calls are routed to an extension where people answer them. In the IPitomy IP PBX, an

Extensions

Groups

Menus
(Automated
Attendant)

DTMF Menu
Administration

Advanced
Routing
Functions

extension can be located in an office or outside the office where a broadband connection
is used.

Groups are a set of extensions. Once a group is created, extensions can be designated
as members of the group. This is accomplished by selecting group members from a drop­down list. Calls can be routed to groups via inbound routing.

To create an automated attendant use the system’s Menus feature. The Menus feature
allows you to route calls to a destination in the system like a group, extension or another
menu.

Call Destinations are selected from a drop-down list for each corresponding key-pad digit
a caller must select to get to their chosen destination. A Menu must have a Menu Prompt.
This is a recording that identifies for callers the destinations they may choose. For
example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for
Accounts Receivable or other digits for another department.

New in version: 3.4.1 is DTMF Menu Administration. This feature allows the user to
administer the Menu (Auto Attendant) remotely using just a telephone (with DTMF dial
capability).

When building an automated attendant (Menus) all routable destinations in the system will
appear in the drop-down list. In addition to the destinations that are created while
configuring the system, there are several advanced functions that can be used from the
drop-down list.

Voicemail and
Unified
Messaging

Directory

Direct Inward
Dialing (DID)
Numbers

Conferencing
(Meet Me)

When an extension is created, a voicemail box for that extension is also created. A
voicemail box allows a caller to leave a message if a person is not available at the
extension. When dialing into a mailbox for the first time, a user should record their name
and a mailbox greeting. The name is used in the company’s dial-by-name directory when
selected from the auto attendant (Menus). The greeting is played when they are not
available to take a call and a caller reaches their mailbox.

If an email address is included in the Extension page, you can configure Unified
Messaging and a copy of the voicemail message will be emailed as a .Wav file to the
users email account. This message can then be listened to on a PC.

The system has a dial-by-name directory. This option may be part of the automated­attendant. When this option is selected, a caller dials the first three letters of the last / first
name of the party they would like to reach. Names that match these three letters are
played and the caller selects the extension to which they want to be transferred. Names
are stated in the directory as they have been recorded by users in their voicemail box, and
spelt out if they have not recorded their name.

A Direct Inward Dialed (DID) number is a telephone number assigned by a service
provider (i.e., T1 line, PRI or VoIP). DIDs allow direct routing of a call to a destination
within the system. You can route to any destination available on the PBX.

A Meet-me Conference is an extension on the system used for conference calls.
Participants can access a conference by dialing the designated Meet-me Conference
extension. Routing callers to a Meet-me Conference can be accomplished by using a DID,
a menu, or simply transferring callers to the conference extension.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

3

v4.0.1

IPitomy IP PBX Admin Guide

This feature allows the PBX to try and find users who are not at their desk. It can be
configured to call their cell phones, house phones, or other extensions in the PBX. Once

FollowMe

Forwarding
Gateway

Cascading
Message
Notification

Voicemail
Gateway

Branch Offices

answered, the user can accept the call, or refuse it. Unhandled calls return to the PBX to
leave a message at the original extension’s voicemail.

Mobility has become a part of everyday life for most people. System users need to be able
to take calls anywhere. The IPitomy IP PBX has the ability to forward calls. Users can turn
call forwarding “on” and “off” while in the office or away from the office by using a touch­tone key pad. This is set up in the edit Extensions page, but can be modified from any
phone, including a cell phone. Modifying forward settings remotely requires the automated
attendant (Menus) option to be programmed.

This feature works using the same methods as FollowMe, but pertains to voicemail
messages. When configured, if an extension gets a new voicemail, you will be able to
send the voicemail message to a variety of numbers (Destinations), define the order in
which to send the message and can be set to make the system to notify you that a new
message was received. Additionally, you can add or remove extensions to the list of
recipients when a broadcast message is sent.

Using either a Menu or a DID, users can call in from any telephone and check messages.
The voicemail gateway allows users to dial a pre-defined digit from a touch- tone key pad
on any phone to retrieve their messages.

Branch offices can be created to allow multiple PBXs to route calls to each other. Branch
office extensions can be transferred to, placed in ring groups, or selected as menu
destinations.

Table 1 – IP PBX Features

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

4

v4.0.1

IPitomy IP PBX Admin Guide

GETTING STARTED

Boot Up – Safe Power Down

Each IPitomy IP PBX is equipped with a Boot Up/Safe Power Down momentary switch at the front of the chassis.
This switch is a primary element of controlling not only the hardware but the Operating System (OS) and PBX
software. If it becomes necessary to use this switch – especially when powering down – it is imperative that you
read and understand the functionality of this switch.

IMPORTANT:

IMPORTANT:

IMPORTANT:IMPORTANT:

Use of this switch is very convenient and VERY specific.

!

Use this switch by pressing the elevated side and releasing immediately.

1100 1200 2000/5000

Improper use can cause very undesirable results.

The switch has three functions:

(Use 1 & 2 only – unless directed to use the 3rd function by a technical support
representative). Repeatedly turning off the power with a hard boot can damage
(corrupt) the data on the hard drive. In some instances, this can void the warranty.

Use

While the PBX is not operating…

1.

2.

3.

(power cord connected but not yet
powered up OR previously, properly
powered down)

While the PBX is operating…

Shut down can take as long as 5
minutes. Please be patient.

While the PBX is NON-Responsive
and all other methods to regain
control of the OS and applications
have failed.

Condition Operation

Press and release the switch to start PBX
operation

Press AND Release the switch to initiate the safe
power-down sequence. The PBX will shut-down
all applications running in the proper sequence –
ensuring that no damage occurs to the database
and applications during shut-down.

Press AND Hold the switch to FORCE immediate
shut-down.

Behind Drive Access Door

This is NOT recommended and should
be avoided.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

5

v4.0.1

IPitomy IP PBX Admin Guide

Connecting the System

Hardware Setup

The IPitomy IP PBX comes assembled and ready to install. The system requires some form of trunking, be it a
connection to the PSTN for analog or T1 lines or a SIP trunk. It requires telephones to be connected to the local
area network (LAN). Broadband access must be established for VoIP connectivity (allowing remote extensions ,
branch offices, remote management, and SIP trunks).

Figure 2 – Hardware Setup Diagram

Connecting the Phone Lines

The IPitomy IP PBX is equipped to support analog, digital, gateway or SIP connections. Analog lines or a T1/PRI
are connected with internal hardware resources. A gateway connects analog telephone lines by registering itself
as a SIP provider over the LAN. SIP providers create a direct connection to the system.

INTERNAL ANALOG LINE CARDS

The IPitomy IP PBX uses three basic analog devices for PSTN connectivity.

Digium TDM04B Analog Line Card (4 PSTN line connections

supporting these connections is already installed and completely configured. Simply connect the phone
lines to the RJ11 jacks at the rear of the IPitomy IP PBX and start making calls.

Digium TDM808B Analog Line Card (8 PSTN line connections

supporting these connections is already installed and completely configured. Simply connect the phone
lines to the RJ11 jacks at the rear of the IPitomy IP PBX and start making calls.

IMPORTANT:

!

pair, one line per jack. It may be necessary to echo tune the system.
Please contact an IPitomy Technical Support personnel if you
notice an echo on the line.

The 4 and 8 PSTN line connections are a single

) −−−− This analog line card

) − This analog line card

2011 Copyright  IPitomy Communication, LLC

6

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Digium 2404B 16 and 2406B 24 Analog Line Cards (16 or 24 PSTN line connections)

These lines are plugged into an Amphenol connector and need to be terminated in a cross connect,
break-out box or patch panel. The Amphenol connector uses a single pair connection to each phone line.

INTERNAL DIGITAL T1 CARDS

The IPitomy IP PBX uses two devises for digital connectivity.

Digium TE122P T1 Card (a single T1/E1/J1 connection)

telephony and data protocols, including both RBS and Primary Rate ISDN (PRI) protocol families for
voice traffic. The card has a default configuration for the system, but this configuration may be adjusted
based on preference. Plug the RJ45 connector into the T1 TDM source supplied by the T1 provider.

Digium TE205P T1 Card (a dual T1/E1/J1 connection)

telephony and data protocols, including both RBS and Primary Rate ISDN (PRI) protocol families for
voice traffic. The card has a default configuration for the system, but this configuration may be adjusted
based on preference. Plug up to two RJ45 connectors into the T1 TDM sources supplied by the T1
provider.

−

(Diagram 4)

− This card supports industry standard

− This card supports industry standard

(Diagram 5)

Connecting Using an External Gateway

Gateways connect legacy phone equipment (PBXs, ACDs, voicemail systems, etc.) to modern VoIP systems and
services. IPitomy supports many different communications protocols from both the modern world of VoIP and
from the legacy PSTN. This makes it a powerful tool for building gateways and protocol converters.

PSTN lines can be connected to a Gateway device. The gateway device is connected to the LAN. The Gateway is
then registered as a SIP provider in the system.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

7

v4.0.1

IPitomy IP PBX Admin Guide

Figure 3 – External Gateway Connection Diagram

Connecting to a LAN

In order to be able to connect all of the devices (PCs, Phones, Gateways, etc) to their Local Area Network (LAN)
you will most likely need to install at least one Switch.

Connecting Using SIP Providers

Once connected to the LAN, the LAN's broadband connection provides a pathway for SIP VoIP Providers. Use
the SIP Provider pages to setup a connection.

Figure 4 – SIP Provider Connection Diagram

2011 Copyright  IPitomy Communication, LLC

8

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

LAN

Port

PC Port

DC

port

DC 5volt

Handset

Port

LAN

PC

Port

Figure 5 – LAN Connection Diagram

Connecting Telephones

The following diagrams indicate the port locations on the IP120 and IP1500.

12volt

Figure 6 – IP120 and IP1500 Connector Ports

port

Port

2011 Copyright  IPitomy Communication, LLC

9

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

DATA AND NETWORK CONFIGURATION

Planning before getting started will make the setup and installation of the IPitomy IP PBX simple. IPitomy has created
the IPitomy Setup Worksheet to assist in recording business and system information used in planning system setup
and installation. This Checklist can be downloaded from IPitomy.com in the Dealer Section of the Website.

!

IMPORTANT:

to obtain a login information for the Dealer site at [phone].

Please contact your IPitomy Sales Representative

Setup Worksheet

The Setup Worksheet is broken out into sections where required data can be entered. Once all the information in
the setup worksheet is populated, it can then be imported to the IPitomy system. This will save a great amount a
setup/configuration time.

IMPORTANT:

!

setup worksheet, you will need to make sure that your Excel macro
security is set to Medium or lower (you will need to restart Excel
after changing these settings). I

To take full advantage of the functionality in the

2011 Copyright  IPitomy Communication, LLC

Figure 7 – Sample Setup Worksheet

10

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Data Type Description/Recommended Settings

Network
Information

User Data

Groups

You will need to know some basic information on the target network. Use this page to store all
pertinent information regarding the sites LAN and WAN connection.

• The type of data facilities you will be using for access to the Internet will dictate how much
bandwidth is available for phone calls.

• If you are going to use remote phones, SIP providers, or Branch Offices, you will need to
have a fixed IP address.

Use this page to gather and store information for the extensions and stand alone mailboxes on
the PBX. This page allows you to export the extension information to another worksheet. Save
this worksheet as a .csv file and you can import it directly into the PBX, saving you time.

• Extension Numbers – required

• Name – required

• Email Address - required if the end user desires to use Unified Messaging

• Device – setting this in the worksheet will make your installation much easier when using

autoprovisioning and IP550/IP120 phones

• MAC Address – for the most part this field can be left blank. If using Aastra phones, it

may be more useful.

Voice mail only boxes may be created as well. You can print out a copy of this sheet and ask
your customer to fill it in or provide them the spreadsheet to fill out.

Use this page to gather and store information about ring groups. This will allow you to build the
groups in the PBX much quicker at the time of install because everything has already been
decided upon in advance.

Menus

Unified
Messaging

Telephone
Lines

Music On
Hold

Licensing

Branch Office

Building menus in the PBX will be much easier once you have completed the sections pertaining
to Menus. In addition to the setting in the PBX, you will be able to have the end user write out the
prompt scripts, ensuring that the key press destinations match the dialogue the callers will hear.

Unified Messaging allows the PBX to send your voicemail messages directly to your email inbox.
Use this section to log the end users email server information.

If you know the telephone numbers for your telephone lines, it is good to have them all
documented ahead of time. You may want to route calls based on a particular number or specific
DID.

When a caller is place on hold, park, or is in Queue for a group of extensions, music may be
played for them while they wait. The music on hold files can be uploaded to the system from your
browser. The music on hold files need to be in MP3 format for IP1100+ systems, and 8bit 8Khz
mono .wav file for the IP1000.

Most IPitomy systems come default with a license for 16 users/extensions. To activate the initial
license, you must have a connection to the internet and a license key will be uploaded to the
system. This is a security feature that protects the user for warranty coverage as well as against
unauthorized use. Filling out the User Data page will automatically tell you how many extensions
the system needs, at a minimum, to handle the desired users.

This page will allow you to more accurately plan out an install that will have multiple sites
connected via Branch Office. Using unique numbering for each PBX will allow for easier calling
between sites.

The lightning bolt, found on the User Data section of the Setup Worksheet, accesses a macro
that allows you to export the User Data information pertaining to extension to another worksheet.
Once exported, you can save that worksheet as a .csv file, and then load it directly into the PBX.

Table 2 – Setup Worksheet Descriptions

2011 Copyright  IPitomy Communication, LLC

11

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Table 3 – Sample Exported .CSV Worksheet

CSV Upload

Once all the extension information has been exported to a .CSV file, you can import that file into the PBX.

STEPS:

1 Navigate in the PBX to Destinations Extensions. The Extensions page appears.

2 Select the BROWSE button at the top of the page. The File Upload window appears. Locate

and select the file that you want to import then click the OPEN button.

Figure 8 – View of Upload Location Window

3 The CSV File field is updated with the source directory information for the file to be imported.

4 Click the IMPORT button. The Create Extensions page appears displaying the information

that is going to be imported.

5 Review the information then select the CREATE button when you are done.

2011 Copyright  IPitomy Communication, LLC

12

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Figure 9 – Create Extension Results Page

6 The Create Extensions page will display the results of your import for each extension. You

should see a “SUCCESS” message.

7 Click on the Return to Extensions link that appears on the page. This brings you back to

the Create Extensions page. Review the Extensions List and find the extension (s) you just
created.

8 Click on the Apply Changes link at the top of the page to make these changes live on the

PBX. A message “Settings Applied” will appear.

9 You are now ready to update the various settings for the new extension. (See the

Destination Extensions section of this user guide for more details on Extensions).

Network Requirements

Making preparations for the network in advance will assure there are no surprises. If you are going to have remote
extensions, you will need access to the router to setup a network address translation (NAT) and port forwarding.

A LAN with a broadband connection is required for operation of the system. It must be on a fast Ethernet (100baseT
or better). The system must also use Ethernet data switches. The router can use DHCP or not, depending on
preference. The IPitomy IP PBX requires a fixed IP on the router subnet. Several ports may need to be forwarded.
Make sure your router has TCP/IP port range forwarding by checking the box or product guide. The router should
have a fixed IP address with a public IP.

Pre-existing TFTP servers or DHCP servers broadcasting TFTP servers may cause conflicts for phone configuration.
If you have a pre-existing TFTP server being broadcast by your DHCP server, please contact IPitomy support to
determine the best solution.

2011 Copyright  IPitomy Communication, LLC

13

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Port Forwarding

The following table outlines the port forwarding information in the router that maps public IP addresses to internal IP
addresses. Port forwarding must be configured to utilize features such as remote phones, SIP Providers, remote
administration and branch office. IPitomy port forwarding requirements are specified below.

Figure 10 – Port Forwarding Configuration Table

IMPORTANT: Please contact an IPitomy Technical Support

!

Representative for assistance or additional information
regarding how to configure port forwarding for the IP PBX
system.

2011 Copyright  IPitomy Communication, LLC

14

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

IP Addresses

To determine the IP address that can be used on the network, check the router or get this information from the
Network Administrator. In many cases, this default IP address will be acceptable without any router configuration
other than port forwarding (required for remote administration and remote telephones).

IMPORTANT:

!

address. The system comes with a default static IP address of

192.168.1.249/ippbx.

We recommend that you use this default IP address. Please contact
IPitomy’s Technical Support Group if you need further assistance
by email at [e-mail] or phone [phone] option2,
or visit our FAQ page at our website at www.ipitomy.com.

The IP PBX is required to have a fixed (static) IP

Changing the IP Address

If the default IP address does not match the network schema for your install, the PBX has a simple method for
changing this information. The Network Console allows you to view and change settings without requiring an
external web browser or any network connection.

STEPS:

1 Plug a keyboard and monitor into the IP PBX.

2 From this keyboard, press CTRL-ALT-F7

3 Follow the instructions displayed on the page to configure the IPs for the PBX. The options

used are as follows.

 1: Network Type – Static or DHCP

 2: IP address

 3: Subnet Mask

 4: Default Gateway

 5: Static DNS

 6: Static DNS 2

 7: Static DNS 3

 R: Refresh View

 D: Default Settings

 S: Save & Update

4 Once all values have been configured to match the install network, choose S to save

and update.

Note: For further details on using the Net Console, please refer to Appendix 6.

2011 Copyright  IPitomy Communication, LLC

15

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Figure 11 – Typical Network Configuration Diagram

Service Providers

In order to provision the IPitomy IP PBX it is necessary to know the type of Service Providers being used. Carrier and
SIP are the most common service providers. Carriers provide plain old telephone lines (POTS), T1s and PRI lines.
SIP Providers route voice calls over the internet. This is called voice over internet protocol or VoIP. As part of the
installation it will be important to know the:

• Name of Providers

• Type of Service Provided (i.e., POTS, T1,or SIP)

• Phone Numbers Associated with the Service

• Password and Login Information for SIP Service

You should always consider any previous historical data that you have from your existing

system. Any past reports or spreadsheets which relate to the components being designed,
should be considered as possible input when configuring your IP PBX system.

We recommended that you record this information on the IPitomy Setup Worksheet.

2011 Copyright  IPitomy Communication, LLC

16

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

SYSTEM ADMINISTRATION

Administration Menu

IPitomy IP PBX’s online administration makes it simple to meet the demands of a frequently changing business. It
is also designed to be quick to setup and install. The Administration Menu is located in the Navigation Bar to
the left of the page.

Figure 12 – Administration Menu Options

IP PBX Administration Options

This menu contains the administration pages used to configure the system. The Administration Menu
is divided into six sections. To navigate to an Administration Page click on the menu section and
page to be changed.

System − System setup consists of network configuration settings.

Providers − Providers are sources of PSTN and VoIP connectivity. Providers are the lines

that handle all incoming and outgoing calls. All VoIP providers will be setup here. DID
numbers are also entered here.

Destinations − Destinations are extensions, groups of extensions, automated attendants (menus),

conferences and voicemail. Destinations are places where calls get routed to in the system.

Call Routing − Routing sends callers to specific inbound destinations within the system, and routing

outbound callers over specific outbound routes like local, long distance, international and emergency.

PBX Setup − System settings allow global configuration settings for system applications like PBX timers,

voice messaging settings and music-on-hold.

Reporting − The system displays usage reports, diagnostic information and monitors system activity.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

17

v4.0.1

IPitomy IP PBX Admin Guide

Logout

/

Apply

Default Values

About Us /

Title Bar

Advanced

Administration Page Layout

Each online Administration web page contains the standard layout. The following section describes the features
or links you will have access to on each page.

Changes

Features

Contact Us

Figure 13 – Standard Page Layout and Features

Link Description

Title Bar

The Title Bar at the top of each page displays the name of the section of the Administration
Menu which is currently being edited.

Default
Values

Advanced
Link

When the system is installed it automatically registers default values in many of the
administration fields. This simplifies the implementation process.

In several of the online administration features there is an Advanced link where the most
sophisticated capabilities of the IPitomy IP PBX can be configured. If available (depending
on applicable functions), the Advanced link will be located on the lower left side of each page.

About Us
Link

Contact Us
Link

The About Us link is located at the bottom left corner of each page This link provides additional
information about IPitomy.

The Contact Us link is located at the bottom left corner of each page. This link will take you to
the Contact Us page that provides you with important contact information for IPitomy
Communications, LLC. The IPitomy team is never more than a call or email away. To contact

an IPitomy team member, click on Contact Us in the lower left corner of the page.

Apply
Changes

To apply changes to the system you must click the Apply Changes button. Located in the

top right corner of the page, this link globally applies changes to the system which is different
than the Save Changes button that only saves changes to the current page.

Logout The Logout link located at the top right corner of the page allows you to logout of the

2011 Copyright  IPitomy Communication, LLC

Administration page and takes you back to the IP PBX Admin Login page.

Table 4 – Feature and Link Descriptions

18

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Navigational Tools

The following section describes the navigation tools (buttons) that will allow you to perform various functions such
as Add, Delete, Save or Update data within the Administration system. These buttons will appear where the
functions are applicable to the type of data being created or modified.

Note: Depending on the page that is being displayed, the buttons/icons may be referred to

(labeled) differently. This list describes the more commonly seen and used buttons/icons.

Button/Icons Description

This button or icon allows you to expand or open the function to view more
options.

This button or icon allows you to collapse or close the function.

This button or icon allows you to view the items from a drop down list.

This checkbox button or icon allows you to select or deselect the record for
viewing or modifying, as well as to define if certain features are enabled.

This radio button or icon allows you to select or deselect (toggle) between
options.

This pencil icon allows you to edit the current settings for a specific record (i.e.
extensions or groups).

This pencil with a phone icon allows you to edit an extension’s current phone
settings.

This down arrow icon allows you to download a file off of the system.

This “X” icon allows you to delete the item selected

This curved arrow icon allows you to restore a file to the system or in some
cases, clear out voice messages.

The Add button allows you to create a new destination, provider, route,
schedule, etc. For example, to add a new extension, click the Add button on
the Extension Administration page. In some cases, the Add button will change
(have a different label) depending on the function or page you are viewing or

updating. For instance, the button may be displayed as , if you are on
the Menus page.

Located in the bottom left corner of the screen, the Save Changes button
executes all the changes made to the current page. This button must be

pressed before leaving a page or changes will be lost.

Table 5 – Navigational Buttons and Links

An easy way to get the information that is required for a specific parameter or field is to

mouse over it. A callout box with a description of the requirements or recommended
settings will appear.

Figure 14 – View of Mouse Over Field Information

2011 Copyright  IPitomy Communication, LLC

19

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Login Page

Figure 15 – IP PBX ADMIN Login Page

Logging In

STEPS:

Logging Out

STEPS:

1 From a web browser (ie. Firefox), enter the IP Address of the System Administration site.

2 Using the Admin Login (left side), enter the username and password of the PBX. The

default login information is:

Username = pbxadmin
Password = ipitomy

IMPORTANT:

!

if you need further assistance by email at [e-mail] or
phone [phone] option 2. You can also visit our FAQ page at
faq.ipitomy.com.

Please contact IPitomy’s Technical Support Group

3 The PBX Administration screen appears. Now you can navigate around the PBX,

configuring different features as needed.

1 You can logout of the PBX Administration page at anytime by clicking on the Logout

link located on the top right corner of the screen.

2 The system logs out and returns you to the PBX Administration Login page.

2011 Copyright  IPitomy Communication, LLC

20

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

SYSTEM NETWORKING

The IPitomy System Menu is for configuring network attributes. For example the IP address of the system and
router information. The System Networking Setup Page allows you to define the Internet Setup for the system’s
hardware. The system must operate using a static IP address; DHCP should only be used on the IPitomy IP PBX
if the router is configured to assign a specific static DHCP address to the system.

Figure 16 – Networking Setup Page

The following table describes the fields and recommended settings for Networking Setup for the IP PBX system:

Field Recommended Settings

IP Address Use the default address (192.168.1.249) of the IPitomy IP PBX or an address outside

the range of existing IP addresses assigned by DHCP in the router.

Subnet Mask Leave the default setting for the Subnet Mask as (255.255.255.0). The subnet mask

defines what traffic the PBX will listen and communicate to. A value of 255 means the
octet in question needs to match exactly, while a value of 0 means the octet is not
restricted at all. When the PBX is set to the default IP address, a subnet mask of

255.255.255.0 tells the system to communicate with any devices in the 192.168.1.xxx
range.

Default Gateway The default gateway provided is 192.168.1.1. Though this default is a common router

IP, every network is different. Enter the IP address of the router handling their Internet
connection here.

Static DNS Enter the DNS IP address being used on the network. If a default DNS IP address is

not provided by the router it can be obtained from the network’s Internet Service
Provider.

Static DNS2 Enter the DNS IP address being used on the network. If a default DNS IP address is

not provided by the router it can be obtained from the network’s Internet Service
Provider.

2011 Copyright  IPitomy Communication, LLC

21

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Static DNS3 Enter the DNS IP address being used on the network. If a default DNS IP address is

not provided by the router it can be obtained from the network’s Internet Service
Provider.

Table 6 – Network Setting Descriptions

TCP/IP Settings Section

Edit TCP/IP Default Settings

STEPS:

1 Navigate to System Networking. The TCP/IP Settings page appears displaying the

default values for the following setting:

• IP Address

• Subnet Mask

• Default Gateway

• Static DNS

2 Click on the IP Address field. Enter the IP address for the Router. Use the default

address (192.168.1.249) of the IPitomy IP PBX or an address outside the range of

existing IP addresses assigned by DHCP in the router Enter the desired IP Address. See
Table above for recommended settings.

3 Click on the Subnet Mask field. Leave the default setting for the Subnet Mask as

(255.255.255.0). See Table above for recommended settings.

4 Click on the Default Gateway field. Change the default Gateway value to the desired

target network. See Table above for recommended settings.

5 Click on the Static DNS field. Change the default DNS value to the desired target

network. See Table above for recommended settings.

6 Repeat step 5 to set the remaining DNS values, if necessary.

7 Click on the button

8

Click the Apply Changes link located on the right hand corner of the page, to commit the
changes to the database.

Access Control (PBX Access)

The Access Control page is comprised of 3 sub-pages; Host Access, Web Server, and Access Control List.
Each is accessible from the buttons at the top of the page and pertains a different method of controlling
access to the PBX.

Host Access

This feature allows you to limit access to special services on the PBX. An “allow from” entry is a list of one or
more host names, host addresses, patterns or wildcards that will be matched against the client host name or
address. List elements should be separated by blanks and/or commas.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

22

v4.0.1

IPitomy IP PBX Admin Guide

Note: The parameter for the IP PBX Host Access is pre-configured per the manufacturer’s

specifications. We recommend that you do not change this configuration value.

Figure 17 – PBX Host Access Page

The following table describes the features and functions available on the Host Access page:

Fields/Buttons Description

Delete Selected

This button allows you to delete multiple services at a time.

Items

Load Factory
Defaults

Add a New Item

This button will set the PBX back to the default Host Access settings.

This section is where you would add new rules for accessing special
services on the PBX

Table 7 – Network Features and Descriptions

IMPORTANT:

!

immediately. They are database independent so custom changes do
not migrate from one box to another via a database backup file.

Please contact IPitomy’s Technical Support Group if you think you
need to modify these settings. Email via [e-mail] or
phone at 941-306-2200 option 2. You can also visit our FAQ page at
faq.ipitomy.com.

Changes to the Host Access List are installed

Web Server Configuration

This feature allows you to define which IPs and/or domains can access the web server, as well as restart the Web
Server. In order for changes to this list to take effect, you must Restart the Web Server.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

23

v4.0.1

IPitomy IP PBX Admin Guide

The parameter for the IP PBX Web Server is pre-configured per the manufacturer’s specifications.

We recommend that you do not change this configuration.

Figure 18 – Web Server Configuration Page

Feature Description

Restart Web
Server

This feature allows you to restart the web server so that changes made that
impact server components can be applied.

Note: Restarting the server will not interrupt phone service. A reboot
of the PBX system will also apply changes made to other attributes.

Allow Access
From

Defines the networks and/or domains that are allowed to access the PBX.
The “Allow” format may be:

• Domain name

• Full IP address

• Partial IP address

• Network / netmask pair

• Network / CIDR specification

Delete Selected

This button allows you to delete multiple services at a time.

Items

Load Factory
Defaults

Add a New Item

This button will set the PBX back to the default Web Server settings.

This section is where you would add new rules for accessing the Web
Server

2011 Copyright  IPitomy Communication, LLC

24

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Table 8 – Web Server Features and Descriptions

Add New Permission

STEPS:

1 Navigate to System Access Control
2 Click on the Web Server button located at the top of the page. The Web Server

Configuration page appears.

3 In the Add a New Item section, enter the network or domain you want to allow to access

the PBX web server

4 Click the ADD button.

5 The new permission rule will be displayed under Allow Access From window above

6 Click on the Restart Web Server button.

7 Click OK when prompted to confirm you wish to restart the Web Server

IMPORTANT:

!

preconfigured. They are database independent so custom changes
do not migrate from one box to another via a database backup file.

Please contact IPitomy’s Technical Support Group if you think you
need to modify these settings. Email via [e-mail] or
phone at 941-306-2200 option 2. You can also visit our FAQ page at
faq.ipitomy.com.

Changes to the Web Server Access List are

8 A “Please Standby” message appears. Once the reboot process is completed you will

be returned to the Web Server Configuration page.

Load Factory Default

This feature allows you to restore the manufacturer’s factory default settings. It will restore the settings to the
factory recommended defaults.

STEPS:

2011 Copyright  IPitomy Communication, LLC

1 From the Web Server page, click Load Factory Default button. This will return or

restores the Allow Access From list back to the manufacturer’s default setting.

2 Once the changes applied, you will need to restart the web server. Please refer to the

Restart Web Server topic of this user guide for steps on how to restart the server.

3 Click on the Restart Web Server button.

4 Click OK when prompted to confirm you wish to restart the Web Server

25

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

5 A “Please Standby” message appears. Once the reboot process is completed you will

be returned to the Web Server Configuration page.

2011 Copyright  IPitomy Communication, LLC

26

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Access Control List

The Access Control List defines what networks different PBX features are permitted to communicate with.

2011 Copyright  IPitomy Communication, LLC

27

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Figure 19 – Access Control List - Add New Rule Section

The following table outlines the parameters and descriptions for the Access Control List.

2011 Copyright  IPitomy Communication, LLC

28

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Feature Description

Service

Ports

Rules

Displays the name of configured services. Typical services on the PBX are:

SIP - Used for Calls

Call Manager - Used for Desktop Call Manager

TFTP – Used by phones to pull down config and firmware files

Displays the ports that were defined for a particular service.

SIP – 5060

Call Manager – 5048

TFTP - 69

Displays the rules that were configured for a particular service.

Deny List – Accepts all traffic, unless specifically defined
Allow List – Denies all traffic, unless specifically defined

Table 9 – Access Control List Definitions

Load Recommended Default

This is the recommended method to set the Access Control List to the typically used settings.

STEPS:

1 Navigate to PBX SetupSIP
2 Set the LocalNet to match the network the PBX is installed on, Save, and Apply Changes
3 Navigate to the Access Control List page, click Load Recommended Default button.

This will create default rules allowing the PBX to communicate to devices on the LocalNet
in regards to SIP, Call Manager, and TFTP

4 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Add New Service

Figure 20 – Access Control List Page - Add New Service Section

2011 Copyright  IPitomy Communication, LLC

29

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

The following table outlines the parameters and descriptions required for adding a new service.

Feature Description

Service Name

Service Transport

Service Ports

Service Policy

The following outlines the steps to add a new service in the PBX system.

This is the name of the new service and will populate the Service drop-down list in the
Add New Rule section.

This is the service type that will be used to transport the message. The options are
Both, TCP or UDP.

SIP and RTP traffic both occur on UDP, TFTP traffic is UDP, and Call Manager traffic is
TCP. Any other rules created would need to be configured for the protocol used by this
service.

This is the port information that is associated with the host. You can enter a single or
range of ports that will be used for this service. SIP uses 5060, Call Manager uses
5048, and TFTP uses 69. Other services must be configured to use the appropriate
ports.

This is the umbrella rule for the service, which will be further defined under Add New
Rules. The options are:

Deny List; ACCEPT ALL EXCEPT rule will apply. This will allow all traffic on the
defined port, allowing you to configure a list of Denied IP addresses.

Allow List: DROP ALL EXCEPT rule will apply. This will block all traffic on the defined
port, allowing you to configure a list of Allowed IP addresses.

Table 10 – Add New Service Settings and Descriptions

STEPS:

The following table outlines the parameters and descriptions required for adding a new rule.

Feature Description

Service

Host(s)

1 Navigate to SystemAccess Control

2 Click on the Access Control List button, The Access Control List page appears.

3 From the Add New Service section, enter a Name, and select the appropriate Transport

Protocol, Ports, and Policy; then click the Create Service button.

4 The new service and its associated values will be displayed in the Service listing.

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

This drop-down list is populated when a new services is added. This is done
in the Add New Service section.

This is the IP Address, Domain Name or URL of the host.

Table 11 – Add New Rule Settings and Descriptions

2011 Copyright  IPitomy Communication, LLC

30

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Add New Rule

The following outlines the steps to add a new rule for Services in the PBX system.

STEPS:

1 Navigate to SystemAccess Control, click on the Access Control List button, the

Access Control List appears.

2 From the Add New Rule section, select the Service type from the drop-down list.

3 Enter the Host/s to be allowed/denied by the service

4 Click the Create Rule button.

5 The new rule is added and will be displayed in the rules list.

6 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database. .

Delete Rules or Services

The following outlines the steps to delete existing rules or services.

STEPS:

1 From the Service section of the PBX Access – Access Control List page, find the

service or rule that you want to delete.

2 Click on icon to the left of either the service or rule. The selected item is removed

from the list.

3 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

PROVIDERS

Providers are telephone lines, VoIP providers and other telecommunication resources. This section of the
system’s online administration is where these provider resources are configured. The PBX system is equipped to
handle two types of provider setting’s Hardware Trunks and SIP Providers.

Hardware Trunks

Hardware trunks are associated with telephone lines that connect to the PSTN. These lines process inbound and
outbound communication traffic that flows over communication channels. For example, a T1 can be a trunk
resource that has multiple lines and multiple Direct Inward Dialed (DID) numbers. These individual numbers can
be routed to different destinations within the system.

Connection Types

The IP PBX is equipped to support an assortment of hardware cards as discussed earlier. Depending on which
card you have, the PBX can integrate with analog lines, T1, or PRI.

2011 Copyright  IPitomy Communication, LLC

31

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Provisioning a New Hardware Trunk Group

Provisioning a hardware trunk defines how the system works with the provider equipment, tells the system what
phone numbers are associated with the trunk, and establishes rules for the system to follow when processing
incoming and outgoing calls through this physical network connection.

Figure 21 – Hardware Providers Trunk Setup Page

2011 Copyright  IPitomy Communication, LLC

32

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

The following table describes the fields and functions available on the Hardware Trunks Provider Configuration
page.

Section Description

Configuration Section

Slot

Channels

Model

Name

Channels

Card

Action

Defines which physical PCI slot the card is connected to.

This indicates whether the card has channels configured. Using the mouse
to hover over this field will provide you with the number of channels at are
set for this card.

This is the model or type of card.

This button changes the card set in the database for the adjacent slot. The
change is immediate and will delete trunks associated with another card in
the same slot.

Selecting this button will take you to the Channel Group Parameters Card
Configuration page, where you can create a channel group.

Channel Groups Section

The name associated with this channel group.

The number of channels that have been assigned.

The card number associated with the channel group.

- Clicking on the pencil icon allows you edit the settings for the selected

channel group.

- Clicking on the “X” icon allows you to delete/remove the selected

channel group.

NOTE: You must delete channels from outbound routes in order to
delete them.

Span

Should automatically set to the appropriate span in regards to the cards that
are installed in the PBX.

Timing Set per your providers instructions, “0” (zero) would be the PBX provides

timing, “1” would be the timing is provided by the Provider.

LBO

Framing

Coding

PRI

Span

Line Build Out, set per your providers instructions.

Set per your provider’s instructions.

Set per your provider’s instructions.

Check if the trunk is a PRI, leave blank if the trunk is a standard T-1.

Should automatically set to the appropriate span in regards to the cards that
are installed in the PBX.

Switch Type

Defines what type of equipment the PBX is communicating with. Set per
your provider’s instructions.

Reset Interval

Dialplan

2011 Copyright  IPitomy Communication, LLC

Set per your provider’s instructions.

Set per your provider’s instructions.

T-1 Span Configuration

T-1 PRI Configuration

33

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Indication

D Channel

Slot

Restart USB
Devices & PBX
Services

The following section outlines how to setup the parameters for hardware trunks.

Configuring Hardware Trunks

STEPS:

1 Navigate to ProvidersHardware Trunks. The Hardware Trunk (Providers) page

appears. The hardware trunks and their values that have already been provisioned will be
displayed.

2 The system will allow configuring of up to 2 cards that interface with analog or T-1

devices. Select the card models installed in your IP PBX individually and click Set button
for each card in order to tell the system which cards you have.

Set per your provider’s instructions.

Set to 24.

USB Device Browser

Should automatically set to the appropriate slot that corresponds to the USB
slot the device is connected to.

Hardware Functions

This button will restart USB devices and PBX Services.

Table 12 – Hardware Trunk Provider Settings and Descriptions

3 Once you have set the card, click the Add Lines button to the right of the corresponding

card to define line/channel/trunk groups associated with that card. The Edit Hardware
Provider page appears.

2011 Copyright  IPitomy Communication, LLC

34

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Figure 22 – Add/Edit Hardware Provider Configuration Page

4 Edit the necessary parameters. Required fields are: Group Name, Signalling Type, Start

Channel, and End Channel. The rest of the fields can be configured as needed, or left at
their defaults. (refer to the table below for descriptions and recommended settings)

5 Click on the button.
6 Click the Apply Changes link located on the right hand corner of the page to commit the

changes to the database.

7 Once the changes are applied, navigate to the Hardware Providers page and click the

Restart USB and PBX Services button.

2011 Copyright  IPitomy Communication, LLC

35

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

The following table describes the fields and parameters available on the Add/Edit Hardware Provider
Configuration page:

Section/Field Description

Channel Group Parameters Card 1

Group Name

Signaling Type

Generate Ringing on
Outbound Calls?

Answer Incoming?

Start & End Channel

Allow Caller to
transfer outbound
call?

This is the name for the groups of channels you want to create. This Group Name will
be associated with the line/channel group.

This is the type of signaling used for these channels/lines. Recommendation and
default settings are listed below:

• Analog lines should be set to fxs_ks.

• T-1 lines should be set to fxs_ls or em_w

• T-1 PRI lines should be set to pri_cpe.

This should only be checked if the telephone company is not providing ringing.
Default this is disabled.

This indicates whether the system should answer incoming calls on these
lines/channels. The default value is Yes.

Used to define the Start and End channel for this group on the associated card. If
you would like a 1 channel group set the start and end channel to the same value
(i.e. Start=1 and End=1).

IMPORTANT: If you wish to address analog lines
individually you must build multiple single channel groups.

!

T1 and PRI can be grouped with multiple channels and
routed via DID.

This indicates whether the system will allow user to transfer a call they origninated
that has been connected to the PSTN. Default this is disabled.

Answer After

Dial Prefix

Allow Call
Recording?

Ext CID Override?

Restrict CID
Override?

Use Caller ID

If the system is configured to answer incoming calls, this defines how many seconds
to wait before answering the call. At times this field needs to be tweaked to ensure
consistent CID. Default this is set to 0.

Digits defined here will be dialed out the trunk ahead of the digits dialed by the user.
This would be required if your provider needs a 9 or some other digit to dial
outbound. Analog trunks might need a one second pause which is denoted by a
lowercase w. Default this is blank.

This setting toggles the ability to record calls on this trunk. Default this is disabled.

This setting allows the users to set an alternate caller ID under their extension that
will override the outgoing caller ID. If this is enabled, then this allows extension caller
id override capabilities. Default this is disabled.

IMPORTANT: Contact your provider to determine whether

!

CID override is allowed on your specific trunk

This setting is used to limit an extension’s ability to override Caller ID (CID). If
enabled, this allows extension CID Override only for the phone numbers defined for
this provider. Default this is disabled.

This setting indicates whether the system should attempt to detect caller id on the
lines/channels in this group. Default this is set to Yes.

2011 Copyright  IPitomy Communication, LLC

36

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Echo Cancellation

RX Gain

TX Gain

Inbound Caller ID

Echo Cancellation
Bridged

This allows you to configure the Echo Cancel parameter. By default this is set to Yes
(128) which will work in most scenarios. Adjustments can be made as needed.

This allows you to set or adjust the gain on sound received from these
lines/channels. Typically these settings don’t need to be changed from default
settings, unless there are issues relating to the volume on the calls. (This setting is
in decibels so 3.0 = 100% increases in volume). Default this is set to 0.0.

This allows you to set or adjust the gain on sound transmitted to these
lines/channels. Typically these settings don’t need to be changed from default
settings, unless there are issues with the volume on the calls. (This setting is in
decibles so 3.0 = 100% increases in volume). Default this is set to 0.0.

This is the name of the Caller ID of the inbound calls on this trunk. If set to the
system default “asreceived', the calls will capture the Caller ID information sent over
the incoming lines. Otherwise you can override the name and number that appears
to those receiving calls on the corresponding channels.

IMPORTANT: If you need to change this parameter, we
recommend that you contact IPitomy’s Technical Support

!

Group at [phone] for the proper syntax or additional
information.

This allows you to enable or disable the Echo Cancellation Bridge parameter on
calls routed internally across the network. Set this parameter to”YES” (enable) if you
want echo cancellation on calls that are bridged from one port to another on the
network. Default this is set to No.

Busy Detect

Outbound Caller ID
Name

Outbound Caller ID
Number

Echo Training

Route Calls to

By default, this is set to YES and 8. This allows you to enable/disable and set the
number of busy signals the system will detect before disconnecting from the call
(hanging up). Set the parameter to “YES” if you want the PBX to hang up after it
detects a busy signal.

The number field is the number of busy tones the system must detect before it
disconnects from the call (hangs up).

Any values entered here will display as the Outbound CID Name when making calls
out this trunk. If this is left blank, the name displayed on outbound calls will match
what is registered with the provider. Blank by default.

IMPORTANT: Contact your provider to determine whether

!

CID override is allowed on your specific trunk

Any numbers entered here will display as the Outbound CID number when making
calls out this trunk. If this is left blank, the number displayed on outbound calls will
match what is registered with the provider. Blank by default.

IMPORTANT: Contact your provider to determine whether

!

CID override is allowed on your specific trunk

This parameter is used to adjust the time spent training the echo cancellation
algorithm before a call is picked up. The length of time is set in milliseconds (ms),
and is set to 800 by default.

This is the default destination for the trunk. A destination is where calls from this
provider will be routed to, unless a specific Direct Inward Dial (DID) is indicated. A
typical destination is defined as a Menu, Extension, Schedule, Voicemail, or a Ring
Group. This can also be set under the Incoming Routing page.

Relax DTMF This allows you to turn On/Off the Relax DTMF detection. Enabling this setting

2011 Copyright  IPitomy Communication, LLC

37

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

(Detection)

allows the line/channels to be more permissive of tone lengths and result in over
detecting. By default this is set to No.

IMPORTANT: We recommend that this parameter is set to
NO unless you are having issues. Please contact IPitomy’s

!

Technical Support Group for assistance or more
information.

DTMF Tone Duration

This allows you to set the DTMF tone duration in milliseconds (ms) for generated
tones generated by calls bridged to SIP devices. Default value of 300.

This allows you to enable/disable inbound routing and provides the dial plan that
corresponds to the outbound routes in this Class of Service (CoS). This is Off by
default.

Use Inbound CoS

IMPORTANT:

connectivity to 3rd party equipment. Please contact

!

IPitomy’s Technical Support Group for assistance or more
information.

Use this only if you intend to provide PSTN

On a T1 or PRI, this is where you would configure any DID information. Only
numbers or a + should be entered for a DID. Once configured, you can define a

Phone Numbers

different inbound destination for each number, allowing you to route calls to separate
places. Contact your provider to find out if they are sending 4, 7, or 10 digits inbound
for the DID.

Table 13 – Hardware Provider Configuration Settings and Descriptions

Add Phone Numbers to Hardware Provider

Once all the destinations are created, they will appear in a drop-down list and can be selected for updating.

STEPS:

If a DID destination is set to NONE, it will route to the default location for the trunk

itself.

1 From Channel Groups section of the Hardware Provider page, click the icon to the

right of the name you want to modify. The Edit Hardware Providers page appears.

2 The hardware trunks and their values that have already been provisioned will be

displayed. Scroll down the page to the Phone Numbers section. Enter the phone
number that you want to add then click the ADD button. You can also copy and paste a
list in. The list should be separated by newline characters.

3 The phone number entered will appear in the drop-down list to the right of the ADD

button. The numbers will be listed in sequential order.

4 Click on the button to save the changes to the system.

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

2011 Copyright  IPitomy Communication, LLC

38

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Remove Phone Numbers from Hardware Provider

STEPS:

1 From Channel Groups section of the Hardware Provider page, click the icon to the

right of the name you want to modify. The Edit Hardware Providers page appears.

2 Scroll down the page and click on the field to the left of the REMOVE button. Scroll

through the drop-down list to find the phone number that you want to remove.

3 Click on the desired phone number. Click on the REMOVE button to the right of the list.

The phone number is deleted and will not appear in the drop-down list.

Use the CTRL or SHIFT button to select multiple or a range of extensions from

the list.

4 Click on the

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

button to save the changes to the system.

Provisioning SIP Providers

SIP Providers are VoIP service provider accounts or other SIP-based devices that provide PSTN connectivity. SIP
provider accounts can have multiple phone numbers or Direct Inward Dialing numbers (DIDs). The individual
numbers can be routed to different destinations within the system as DIDs.

IMPORTANT: SIP Providers settings vary widely. To simplify the

!

provisioning process, we recommend that you ask the provider for
a sample Asterisk configuration. Please contact IPitomy’s Technical
Support Group for assistance.

Figure 23 – SIP Providers Configuration Main Page

2011 Copyright  IPitomy Communication, LLC

39

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Figure 24 – Add/Edit SIP Provider Configuration Page 1

2011 Copyright  IPitomy Communication, LLC

40

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Figure 25 – Add/Edit SIP Provider Configuration Page 2

2011 Copyright  IPitomy Communication, LLC

41

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

The following table describes the fields and functions available on the SIP Provider Configuration page:

Sections/Fields Description

SIP Provider Section

Name

User Type

DTMF Mode

RFC2833
Compensate

Host

Port

Register

Authentication

Name assigned to the SIP Provider. If given a username, this needs to match
that field.

User type of the associated SIP Provider. This can be User, Friend, or Peer.

DTMF tone for the trunk. This can be Inband, rfc2833, info, or auto.

This advanced feature is sometimes necessary when using RFC2833 is
problematic or if the SIP provider has indicated that it is required.

The domain or IP address associated with the SIP host.

If your SIP provider requires registration on a port other than the default
5060, set this field to Custom and enter that port value; otherwise set to
Default.

NOTE: Be sure to forward this alternate port in your router or the traffic will not
be passed through.

Registration option for the SIP Provider.

• YES = Automatically generates based upon provided settings

• NO = Doesn’t require authentication from the SIP Provider

• CUSTOM =Allows for any special authentication rules required from the

SIP Provider

Authentication (previously “Authorization”) requirements for the SIP Provider.

• YES = Automatically generates based upon provided settings

• NO = Doesn’t require authentication from the SIP Provider

• CUSTOM =Allows for any special authentication rules required from the

SIP Provider

Some providers require a different Authorization User Name than the

Authorized User

Username provided. The sample asterisk configuration from your provider
will let you know if this field needs to be set to Custom; otherwise set to

Default.

From User

From Domain

The sample asterisk configuration from your provider will let you know if this
field needs to be set to Custom; otherwise set as Default.

This parameter is rarely used and if needed, the SIP Domain information can
be obtained from your SIP Provider

If your provider requires you to set the Realm to something other than

Realm

asterisk, set to Custom and enter the realm given; otherwise this can be set
to Default.

Outbound Proxy

Username

Secret

2011 Copyright  IPitomy Communication, LLC

Enable if the SIP Provider requires you to provide a different outbound IP
address, otherwise leave as Default.

Username used for Registration and Authentication.

The password used for SIP Registration and Authentication.

42

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Inbound Caller ID

Outbound Caller ID
Name

Outbound Caller ID
Number

Call Limit

This parameter should be left blank to display incoming caller ID as received.
Otherwise you can override the name and number that appears to those
receiving calls on the corresponding channels.

IMPORTANT: If you need to configure the system in a
different way, please contact IPitomy’s Technical Support

!

Group for assistance and the proper syntax needed.

Contact us via phone at 941-306-2200 option 2 or via email
at [e-mail]. Additional information can be
found at faq.ipitomy.com.

Enter an outbound Caller ID name that will override the Caller ID name that is
displayed on outgoing calls through this provider.

!

IMPORTANT: Contact your provider to determine whether
CID override is allowed on your specific trunk

Enter the Caller ID number that will override on outgoing calls through this
provider..

!

IMPORTANT: Contact your provider to determine whether
CID override is allowed on your specific trunk

Set to match the number of concurrent calls allowed by the SIP trunk.
(Usually consistent with SIP provider subscription limit.)

Qualify

Default Destination

Dial Prefix

Area Code

Generate Ringing
On Outbound Calls

Allow Outbound
Caller to transfer

Allow Call
Recording

Ext CID Override

Restrict CID
Override?

This is the number of milliseconds (ms) the system should wait before
checking to see if the SIP provider is available. Check with your provider to
see what value this should be set to. Typically this can be left at the default
value of 30000.

This is where all inbound calls will be routed to, unless a different specific
destination is designated for DIDs on an individual basis.

Set this parameter only if the SIP Provider requires it.

This parameter is obsolete and will be removed in future releases.

This parameter should only be enabled (checked) if ringing is not provided by
the SIP Provider.

Enabling this parameter allows a user to transfer a call that they originated
on this trunk. Default is disabled.

If enabled (checked), this parameter allows calls to be recorded.

If enabled (checked), this parameter allow the users to set an alternate caller
ID under their extension that will override the outgoing Caller ID. Default is

disabled.

!

IMPORTANT: Contact your provider to determine whether
CID override is allowed on your specific trunk

This setting is used to limit an extension’s ability to override Caller ID (CID). If
enabled, this allows extension CID Override only for the phone numbers
defined for this provider. Default this is disabled.

2011 Copyright  IPitomy Communication, LLC

43

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

This parameter allows a mechanism to reconnecting calls midstream.

• YES = if the phone type allows the re-invite feature

Can Reinvite

Send Remote Party
ID

Trust Remote Party
ID

Insecure

Allow Codecs

• NO = if the phone type does not allow the re-invite feature

• N/A = accepts the system wide default defined under PBX

SetupSIPAdvanced. If the default setting is acceptable and works
within your business, we recommend leaving the parameter set to N/A.

Usually not required. Leave on “N/A” unless advised differently by tech
support.

Usually not required. Leave on “N/A” unless advised differently by tech
support.

This parameter allows you to specify how to handle connections with peers.
Explanation of the different options available on the drop-down list are:

• PORT = Ignore the port number where authentication came from.

• INVITE = Do not require the initial invite to authenticate.

• PORT+INVITE = Do not require initial invite to authenticate and ignore

the port where the request came from.

• YES – To match a peer based by IP Address only and not the port.

• VERY – To allow registered hosts to call without re-authenticating.

Encodes a stream or signal for transmission. Select which codecs will be
enabled for this provider. Can typically be left to defaults.

Phone Numbers Section

This is where you would configure any DID information. Only numbers or a +
should be entered for a DID. Once configured, you can define a different

Phone Numbers

Table 14 – SIP Provider Configuration Settings and Descriptions

inbound destination for each number, allowing you to route calls to separate
places. Contact your provider to find out if they are sending 4, 7, or 10 digits
inbound for the DID.

Add New SIP Provider

The following section outlines the steps to add a new SIP Provider in the PBX system.

STEPS:

1 Click ProvidersSIP Providers. The SIP Providers page appears.

2 Click on the

3 Configure the pertinent fields per your SIP Providers instructions. See the table above

for descriptions.

4 Click on the button.

button. The Edit SIP Provider page is displayed.

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

2011 Copyright  IPitomy Communication, LLC

44

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Add Phone Numbers

The following section outlines the steps to Add phone numbers to the SIP Provider.

STEPS:

1 Click ProvidersSIP Providers. The SIP Providers page appears.

2 From the SIP Providers page, select the SIP provider link (under the Name field) or the

icon to the left of the provider you want to modify. The Edit SIP Providers page

appears.

3 Scroll down to the Phone Numbers section of the page. Enter the phone number in the

box above the ADD button then click ADD. The number enter will appear in the list to the
right of the box.

4 To add multiple phone numbers at one time, press the ENTER key to move to the next

space on the list then enter the number. Click on the ADD button and all the numbers will
appear in the list box (on the right). You can also copy and paste a list in. The list should
be separated by newline characters.

5 Click on the button, once all the numbers have been added, to save the

changes.

6 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Remove Phone Numbers

The following section outlines the steps to remove phone numbers from the SIP Provider.

STEPS:

1 Click ProvidersSIP Providers. The SIP Providers page appears.

2 From the SIP Providers page, select the SIP provider link (under the Name field) or the

icon to the left of the provider you want to modify. The Edit SIP Providers page

appears.

3 Scroll down to the Phone Numbers section of the page. Select the number that you want

to remove from the list then click the REMOVE button. The number enter will be deleted
from the list.

4 To remove multiple phone numbers, hold down the SHIFT key to select the numbers in

sequence or the CTRL key to select in random order. Click the REMOVE button to delete
the numbers selected.

5 Click on the button, to save the changes.

6 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

2011 Copyright  IPitomy Communication, LLC

45

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Set Destination

The following section outlines the steps to set a Destination for DID phone numbers.

STEPS:

1 Click ProvidersSIP Providers. The SIP Providers page appears.

2 From the SIP Providers page, select the SIP provider link (under the Name field) or the

icon to the left of the provider you want to modify. The Edit SIP Providers page

appears.

3 Scroll down to the Phone Numbers section of the page. Select the number that you want

to assign a destination. Select the desired Destination from the drop-down list then click
the SET button.

4 To assign the same destination to multiple phone numbers, hold down the SHIFT key to

select the numbers in sequence or the CTRL key to select in random order. Click the
desired Destination from the drop-down list the click SET button. You can also set the
destinations under Call RoutingOutgoing.

5 Click on the button, to save the changes.

6 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Delete SIP Provider

The following section outlines the steps to DELETE a SIP Provider in the PBX system.

IMPORTANT: You must remove all instances of the

!

STEPS:

1 Click ProvidersSIP Providers. The SIP Providers page appears.

2 From the SIP Providers page, icon to the left of the provider you want to delete. The

SIP provider will be removed and will no longer appear on the list.

3 Click on the button, to save the changes.

4 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

SIP provider from any outbound dialing routes
before you can delete it.

2011 Copyright  IPitomy Communication, LLC

46

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

DESTINATIONS

Destinations are the various places that a call can be routed to within the system. The destinations drop-down list
is populated as destinations are added to the system. During system implementation, if destinations are
populated first it is easier to provision the hardware trunks because all of the destinations will be available in the
drop down menu. These system destinations should be obtained in advance to simplify the setup process. In
most cases, there will be a menu to setup for an automated attendant. There will also be business hours to setup.
We recommend that you use the IPitomy Setup Worksheet to help you gather and organize the necessary
provisioning information prior to installation (see the figure below). The Setup Worksheet can be found on
IPitomy’s website.

(Please refer to the “Installation Worksheet” section of this user guide for details on how to use the Setup
Worksheet).

Extensions

Groups

Prompts Menus Schedules

Providers Call Routing

Figure 26 – IP PBX Data Components

• Extensions: are individual extensions assigned to a telephone. When an extension is created, a

voicemail box is also created. This voicemail box is automatically the destination for an extension
call which exceeds its ring time.

• Groups: are groups of extensions that can have different ringing strategies and can be routed

from any trunk, another destination or dialed from an extension.

• Menus: are used for creating automated attendant menus to route callers to different destinations

within the system. The voice prompt can also be used to play information like driving directions.

• Conference Rooms: allow multiple users to participate in the same call. Callers can be routed to

a Conference via; direct dialing, through a DID, using an automated attendant or transferred by a
person.

• Voicemail Boxes: are where callers leave a message when someone is not available at an

extension. Voicemail boxes that are created separate from extensions can be used to route
callers after hours or as an overflow destination. Note that in the current implementation
Voicemail Boxes without an extension cannot be dialed with only the voicemail box number. You

2011 Copyright  IPitomy Communication, LLC

47

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

can enter as one leaving a message by dialing *+ box number or you can check the messages by
going through the voicemail gateway or dialing 924.

• Schedules: route callers to different destinations in the organization during specified times and

dates.

• Branch Office: connections provide broadband access to other branch locations by dialing a

short access code followed by the extension number. Branch Extensions can also be defined as
part of a branch office. These are remote extensions that can be dialed directly as though they
were local extensions on your PBX. Branch Extensions also appear in drop down boxes for
routing calls to specific destinations.

Extensions

Extensions define where specific people or departments can be reached in an organization. They should be setup
first in the system. The following is a list of the various settings/parameters that will can be updated for each
extension. The parameters you configure for the extensions will vary based on the customer’s general business
practices.

• General Settings

• Forwarding Settings

• Advanced Network Settings

• Advanced Voicemail Settings

• Advanced Allow Codecs Settings

• Advanced Calling Permissions

• Advanced Follow-Me

Add/Import Tab

The Add/Import tab allows you to create new extensions or edit existing extensions.

Use the Setup Worksheet to upload the CSV file and automatically create the Extension

information. Please refer to the Setup Worksheet section of this guide for details.

2011 Copyright  IPitomy Communication, LLC

48

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Figure 27 – Extensions Add/Import Page

2011 Copyright  IPitomy Communication, LLC

Figure 28 – Create Extensions Page

49

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Sections/Fields Description

Extension Name

Email Address

Ext. #

Device Type

MAC

AutoNumber/Start
At

This is the name of the person that the extension will be assigned to (using
this device).

This is the user’s email address (optional)

The extension number that is assigned to this device.

This is the type of device that will be using this extension (i.e. IP550).

This is the MAC ID of the device (optional).

Selecting this option allows you to automatically number the extensions that
you need to add. To use this feature, simply enter the extension number you
want to start with then select (place a checkmark) the AutoNumber option.

Table 15 – Create Extension Fields and Descriptions

Add/Create Extensions

This section describes in detail how to create a new extension.

STEPS:

1 From any page of the PBX Admin system, click on the button next to the Destinations

link to expand the menu. The Destination menu opens and displays the options
available.

2 Click on the Extensions link. The Extensions page opens and displays a listing of

extensions (if ones already exists).

3 Click on the box to the left of the Extensions field. This value defaults to “10”. Enter the

number of extensions you want to add and then click the ADD button.

4 The Create Extensions page appears displaying the number of rows that was specified.

Enter information for the extension in these fields. See table above for details.

You can have the system automatically number the extensions you want to create by

clicking the AutoNumber checkbox located on the top left hand corner of the Create
Extensions page.

5 Click on the CREATE button when all the extension information you want to create is

entered. The system responds with a message indicating the results of adding the new
extension(s). You should see a “SUCCESS” message.

6 If there is an error, you will see an “ERROR” indicated under the Results field. An error is

typically due to an extension number that is being duplicated (already existing in the
system). Make the necessary adjustments to correct the error then click the CREATE
button.

7 Click on the button, to save the changes.

8 Select the Apply Changes link located on the right hand corner of the page, to commit

the changes to the database.

2011 Copyright  IPitomy Communication, LLC

50

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Search Tab

This tab allows the user to search the extensions for keywords in the fields: Class of Service, Departments,
Name, Numbers, CID Names, CID Numbers, Email, or Status .This section describes in detail how to search for
existing extensions.

Figure 29 – Search Extension Page

The following table describes the types of search parameters the system will perform.

Sections/Fields Description

Class of Service

Departments

Names

Numbers

CID Names

CID Numbers

Emails

Status

Match Search Filter

Table 16 – Search Extension Parameters and Description

This is the class of service that is assigned to the extension(s).

This is the department that is assigned to the extension(s).

This is the name of the user assigned to the extension(s).

This is the extension number.

The caller ID name that is associated with the extension(s).

This is the caller ID number that is associated with the
extension(s).

Email address that is associated with the extension(s).

This is the status of the extension(s).

Exact – indicates that you want the search to match exactly as
the search criteria that is entered.

Partial – indicates that you want to partially match the search
criteria entered.

Search Extension

This section describes how to search for extensions.

STEPS:

1 From the Extensions page, click the Search Tab. The list of extensions that are in the

system appears with search options at the top section of the page.

2 Click the drop-down arrow icon next to the Class of Service list.

Select the desired search criteria then enter the parameters in the box to the right of the
list then click the Search button. If the system finds any extensions matching your search
parameter, it will display the information in the extensions window.

2011 Copyright  IPitomy Communication, LLC

51

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

If the field is left blank, the system will bring all the extensions.

View Tab (Extensions)

This tab allows the user to sort the display of extensions by Phone Model. Once sorted, phone key settings can
be mass edited for phones of the same model. This section describes in detail how to view existing extensions.

Figure 30 – Extensions View Page

Edit or View Extension

This section describes in detail how to view or edit extension details.

STEPS:

1 Navigate to the DestinationsExtensions page.

2 Select the or the icon to the right of the extension name you want to view or edit.

The pencil edits the PBX settings and the pencil with the handset behind it edits the
Phone settings.

3 The Edit Extensions page displays with setting details for the extension.

4 Make the necessary changes to the extension.

5 Click on the button to save the changes.

6 Click the Apply Changes link located at the right hand corner of the top of the page, to

commit the changes to the database.

You can edit multiple extensions by selecting (placing a checkmark in the box

next to extension name). Only the fields being changed (that is common for all
extensions selected) will be modified – i.e. Status or call group, etc.).

Another shortcut that the system provides you is the Previous and Next button
located on the top left corner of the Edit Extension page. Use these buttons to
navigate backward or forward to find the extensions you want to view or modify.

Mass Edit PBX Extension Settings

This section describes in detail how to view or edit extension details.

STEPS:

1 From the DestinationsExtensions page, click on the View tab. A list of extensions

appears.

You can sort the list by phone model by selecting (placing a checkmark) the

Phone Model & Settings option located in the top left hand corner of the screen.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

52

v4.0.1

IPitomy IP PBX Admin Guide

If you are using this method, you can also Mass Edit Phone Key settings. See the
section below for steps.

2 Select (place a checkmark) in the box next to the extension name(s) you want to view or

edit.

3 Click on the Edit PBX Settings button. The extension details page appears. On the top

left corner of the screen, you will see the extension numbers that you are viewing or
editing.

4 Make the necessary changes to the extension settings then click on the

button to save the changes.

5 Click the Apply Changes link located at the right hand corner of the top of the page, to

commit the changes to the database.

Mass Edit Phone Key Settings

This section of the Administration Guide describes how to mass edit the key settings for extensions using the
same phone model.

Figure 31 - Extensions View Tab (Mass Edit Feature)

STEPS:

1 From the DestinationsExtensions page, click on the View tab.

2 Select the Phone Models and Settings option at the top left hand corner of the list.

3 The system will display a list of the extensions in a grouping of phone types. Select the

group of phones you want to edit. A listing of all the extensions in the phone group will
appear.

4 Select the box next to the name of the extensions you want to update or click on box next

to the Name field at the top of the column to select all the extensions.

2011 Copyright  IPitomy Communication, LLC

53

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

5 Click the Edit Phone Settings button. The system will take you to the Key Settings

page for the phones. At the top of the page you will see a list of all the extensions that
you are updating.

6 By default, the Only Save Changed Fields option Is selected, de-select if needed.

7 Once all the changes are made, select the Save and Restart Phone button to save

changes and reboot the phones so they can pull down their updated configuration file.

Delete Extension

This section describes in detail how to delete existing extensions.

STEPS:

1 Navigate to the DestinationsExtensions page

2 Select the icon to the right of the extension name you want to Delete

3 The extension is deleted and a confirmation message will appear. Click OK on the

message window.

4 The system returns you to the Extensions page. The extension that was just deleted will

no longer appear on the list of extensions.

5 Click the Apply Changes link located at the top right hand corner of the page, to commit

the changes to the database.

Delete Multiple Extension

This section describes in detail how to delete multiple extensions.

STEPS:

1 Navigate to the DestinationsExtensions page

2 Select (place a checkmark) in the boxes next to the extension name(s) you want to

delete.

3 Click on the Delete All button. The selected extension will be removed from the list and

deleted from the database.

4 Click the Apply Changes link located at the top right hand corner of the page, to commit

the changes to the database.

2011 Copyright  IPitomy Communication, LLC

54

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Extensions - General Settings Section

Once the extensions have been added to the database, you can edit the settings for each of the extensions.

Figure 32 – Extensions General Settings Section

Sections/Fields Description

Name

Number

Email

Status

Class of
Service

2011 Copyright  IPitomy Communication, LLC

Name of the user associated with the extensions being created

Extension number for this person or department. This must be 3 to 4 digits
in length

Email address for the person assigned to the extension. This will allow
the system to forward email messages to the address of the person at
the extension when properly configured.

Active = currently in use
Disabled = currently not in use

This is the service type for the extension. When initially created, the
PBX will set this to the COS you have definined as the system default
class of service on the PBX SetupGeneral Page

55

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

This is the number used to access the extensions voicemail and can be

PIN

Ring Time

Call Group

Pickup Group

Apply Schedule

CID Override

CID Name

CID Number

Detect Fax

Route Fax To

between 1 and 6 digits long. The default setting is for the PIN to be the
extension number. Be sure to instruct users to change the PIN to avoid
unauthorized use.

This is the time in seconds that a call will ring before it is considered
unanswered. Ring time must be between 1 and 100 seconds in length.

This number assigns this extension to a group with a similar purpose
(e.g., Sales or Customer Service). Multiple call groups can be assigned
to each extension by putting a comma between the group numbers.
The call groups also define which Pickup Groups can answer calls to
this extension.

This number should match any Call Group number entered on an
extension. It defines the Call Group Numbers this extension can pickup
remotely by pressing 99.

When an extension is created, a schedule destination is created
automatically. This schedule is not activated until the Apply Schedule
box is selected. When it is selected, all calls sent directly to this
extension must first pass through the extension’s schedule and will be
routed accordingly. Extension schedules will appear with the name of
the extension (e.g., Extension 123 would appear as “ext_123”). (See
the Schedules section of this guide for more information.)

If enabled, the user will be able to override the Caller ID settings. When
the user places a call, the original assigned CID will be bypassed and
the name and number will that is entered in the CID Name and Number
fields will be sent instead. Always check with your provider that CID
override is allowed before configuring.

If the CID Override parameter is enabled, this is the Caller ID name
that will be seen by the recipient when an outbound call is placed.
Always check with your provider that CID override is allowed before
configuring.

If the CID Override parameter is enabled, this is the Caller ID number
that will be seen by the recipient when an outbound call is placed.
Always check with your provider that CID override is allowed before
configuring.

If checked, calls from an Analog or T1/PRI card that route direct to this
extension will spend a period of time (Defined under PBX
SetupGeneral) checking if the call is a fax. During this time, the PBX
holds the call; if fax tone is detected, the call will be passed along to
the destination defined for Route Fax To, otherwise it will pass the call
to the extension after the detection time has expired.

Define where calls will be routed if fax tone is detected.

Table 17 – General Extension Settings and Descriptions

2011 Copyright  IPitomy Communication, LLC

56

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Extensions - Forward Settings Section

The extensions forwarding settings are made to be very user friendly. The settings may be modified from the
Smart Personal Console, changed from your telephone extension, or changed remotely from any telephone
(including cell phones), using the touch-tone key pad.

Figure 33 – Extensions Forward Settings Section

Forward settings routes calls to a different destination. These settings can be:

Sections/Fields Description

Unconditional

Busy

No Answer

Unavailable

2011 Copyright  IPitomy Communication, LLC

Always route calls to a specific destination.

Route calls to a specific destination when the extension is in use or do not
disturb is enabled.

Route calls to a specific destination when a call is not answered in the
defined Ring Time

Route calls to a specific destination when a phone is turned off, is not
registered with the system, or has reached its call limit (as set in the IPitomy
IP PBX).

Table 18 – Extension Forward Settings and Descriptions

57

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Enable/Disable Forward Settings

The following outlines steps to enable or disable forward settings:

STEPS:

1 Pick the setting to be modified – Unconditional, Busy, No Answer or Unavailable.

2 Select Enabled or Disabled. Disabled turns the forward setting off. Enabled turns the

forward setting on.

3 Select either Phone Number or Destination. Phone Number allows you to enter the digits

you want dialed, like a PSTN number. Destination will bring up the standard dropdown

list of destinations in the system; Extensions, Groups, etc.

4 Enter the Phone Number or select the Destination you would like the PBX to route to

when meeting the forwarding requirements.

5 Click button to save the changes. The system returns you to the Edit

Extensions page.

6 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Change Unconditional Forwarding via Keypad

STEPS:

Only unconditional forwarding can be changed from a touch-tone keypad. Enter the following code to
set the unconditional forwarding setting.

1 Dial *90 to disable forwarding.

2 Dial *91 to enable forwarding.

3 Dial *92 to set the forwarding number.

2011 Copyright  IPitomy Communication, LLC

58

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Change Unconditional Forwarding via PC

The following outlines the steps for the end user to change the extension forwarding setting from a PC using the
Smart Personal Console. The administrator will need to have enabled Allow User to control Forwarding under the
extensions calling permissions.

STEPS:

1 Browse the internet to the Smart Personal Console page.

2 Login.

3 Click the

4 Enable/Disable the desired forwarding setting.

5 Select either Phone Number or Destination. Phone Number allows you to enter the digits

you want dialed, like a PSTN number. Destination will bring up the standard dropdown
list of destinations in the system; Extensions, Groups, etc.

6 Enter the Phone Number or select the Destination you would like the PBX to route to

when meeting the forwarding requirements.

7 Click button to save the changes

link to access the forwarding page.

Change Forwarding Number While Away from an Extension

Only unconditional forwarding can be changed from a touch-tone keypad.

STEPS:

2011 Copyright  IPitomy Communication, LLC

1 Call into the Automated Attendant (menu).

2 Select the touch-tone digit that routes to the Forwarding Gateway.

3 The system will prompt for an Extension Number and Password.

4 The system will indicate if extension forwarding is Enabled or Disabled.

5 Pressing “1” toggles between Enabled and Disabled.

6 Pressing “2” allows the forwarding destination to be modified.

59

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Extensions - Advanced Settings

Extensions - Network Settings Section

Network settings automatically register in the extension through the system. These settings represent registration
and identification information. The system (extension) defaults should not be changed without advanced
knowledge of the behaviors of the particular settings.

Figure 34 – Extensions Advanced Network Settings Page

2011 Copyright  IPitomy Communication, LLC

60

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Sections/Fields Description

SIP Password

Generate

Password
Strength

Location

NAT

Password for the user to access IP PBX web-based administration system. Use a
combination of uppercase letters, lowercase letters, and numbers.

If clicked, the system will automatically generate a password for the extension.

This color code bar indicates the strength of the password being assigned for the
extension. The strengths are represented with the following colors:

This allows the user to tell the PBX whether to expect this extension to register as a
local extension (LAN) or as a remote extension (WAN).

IMPORTANT: This setting should be ENABLED (checked)

!

unless otherwise instructed. Please contact an IPitomy’s
Technical Support Group for assistance or more
information.

HOST

Phone Type

Phone MAC

Qualify

IMPORTANT: This should be set to DYNAMIC unless

!

otherwise instructed. Please contact IPitomy’s Technical
Support Group for assistance.

The phone type is a drop down list for selecting which IP phone hardware is being
used on the extension. IPitomy supports Aastra phones as well as our own IP550
and IP120 phones, and will be adding additional phone types in the future. When the
phone type is selected, another configuration option is available to program the
button mapping of each telephone model. The IPitomy IP PBX supports a variety of
pre-programmed buttons like BLF, park, voicemail, as well as custom configurable
speed dial buttons. Each phone can be configured for its own unique set of buttons.

All of the IP phones have a MAC Address. The MAC ID identifies the piece of
equipment for configuration. The auto configuration features of IPitomy rely on the
MAC address to load the proper configuration files into the telephone when changes
are made in the Web-based interface. The configuration files are stored on the
IPitomy IP PBX and used when the phone powers back on after a power down cycle.
If the configuration files have been updated when the phone powers back on, a new
configuration is loaded into the phone. When the new configuration file is loaded,
manual settings on the phone take priority and will be kept intact during the upgrade.
Note that at this time only Aastra phones require and utilize the MAC address in the
phone settings.

This is the interval of time between checking registration for the phone. Default is
set to 8000 and should not be changed unless instructed by an IPitomy
representative.

2011 Copyright  IPitomy Communication, LLC

61

v4.0.1

www.ipitomy.com

IPitomy IP PBX Admin Guide

This is where you set what kind of DTMF signaling the extension will use. The
dropdown lists options are:

• rfc2833

DTMF Mode

User Type

• auto

• info

• inband

Typically you would want the DTMF type to be info on both the PBX and in the phone
itself.

This is defaulted to Friend and should not be changed unless instructed to do so by
an IPitomy representative.

Call Limit

Can Reinvite

Insecure

Music On Hold

This is the number of concurrent calls allowable at an extension. The
Call Limit selected must be between 1 and 99. Default is set to 4. It
needs to be above 0 for BLF keys to function.

This parameter allows a device to reconnect calls midstream.

• YES = if the phone type allows the re-invite feature

• NO = if the phone type does not allow the re-invite feature

• N/A = accepts the system wide default defined in the System Setup section of the

Administration System. If the default setting is acceptable and works within your
business, we recommend leaving the parameter set to N/A.

This parameter allows you to specify how to handle connections with peers.
Explanation of the different options available on the drop-down list are:

• PORT = Ignore the port number where authentication came from.

• INVITE = Do not require the initial invite to authenticate.

• PORT.INVITE = Do not require initial invite to authenticate and ignore the port

where the request came from.

• YES – To match a peer based by IP Address only and not the port.

• VERY – To allow registered hosts to call without re-authenticating. This is the

default setting.

This setting allows the user to select a different Music On Hold playlist for their
extension then the system default playlist.

Table 19 – Extensions Advanced Networking Settings and Descriptions

Edit Extensions - Network Settings

STEPS:

1 From the Edit Extensions page, locate the extension that you want to update. Click the

(edit extensions) icon to the right of the name.

You can also edit multiple extensions by selecting (placing a checkmark) in the

boxes to the left of the extensions you want to update. Click the Edit PBX Settings
button located at the top right hand corner of the list.

2011 Copyright  IPitomy Communication, LLC

62

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

You will see the extensions that are currently being updated. Make sure that the
“Only save the changed fields” box is selected.

2 The Extension Details page appears. Select the link to open the Advanced

Settings page.

3 Make the necessary changes in the Network Settings section of the page.

4 Click button to save the changes. The system returns you to the Edit

Extensions page.

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Extensions - Voicemail Settings Section

These settings manage voicemail messaging and routing. Mailboxes created when the extension is built can
either be edited on the Advanded section of the extension or on the Voicemail section under Destinations.

Figure 35 – Extensions Voicemail Settings Section

2011 Copyright  IPitomy Communication, LLC

63

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

This table describes the voicemail setting options for each extension.

Sections/Fields Description

Mailbox This is the number associated with the extension.

Select to enclose the message received in a notification e-mail as an attachment to the
email address entered for the extension. An audio file (.Wav) will be the attachment.
This requires for Unified Messaging to be configured on the PBX.

Attach to Email

Delete After
Emailing

Turn Old After
Emailing

YES = attach message to email.

NO =do not attach message to email.

N/A = accepts the system wide default defined under PBX SetupVoicemail. If the

default setting is acceptable and works within your business, we recommend leaving
the parameter set to N/A.

Delete the voicemail after it has been emailed to the email address provided for the
extension in General Settings.

YES = delete message after emailing.

NO = do not delete message after emailing.

N/A = accepts the system wide default defined under PBX SetupVoicemail. If the

default setting is acceptable and works within your business, we recommend leaving
the parameter set to N/A.

Note: This option should not be enabled with turn old after emailing. If you
enable both, the message will not be emailed but it will be deleted.

After emailing, the system moves the voicemail message to the Old folder.

YES = will move message to Old messages folder after emailing.

NO = messages will not be moved after emailing.

Note: This option should not be enabled with delete after emailing. If you enable
both, the message will not be emailed but it will be deleted.

State Caller ID prior to playback of the message.

YES = play caller id prior to message content.

Say Caller ID

NO = do not play caller id prior to message content.

N/A = accepts the system wide default defined under PBX SetupVoicemail. If the

default setting is acceptable and works within your business, we recommend leaving
the parameter set to N/A.

Allow callers to review a message after they have recorded it.

YES = give callers leaving messages the option to review and rerecord the message
they are leaving.

Allow Review

NO = do not give callers the option to rerecord.

N/A = accepts the system wide default defined under PBX SetupVoicemail. If the

default setting is acceptable and works within your business, we recommend leaving
the parameter set to N/A.

2011 Copyright  IPitomy Communication, LLC

64

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Allow pressing “0” during the voicemail greeting to reach the system-wide operator.

YES = allow dialing 0 from mailbox.

Allow Operator

Play Envelope
Message

Auto Delete
Voicemail In

Allow Dial Out
Access

Exclude from
Directory

Mailbox
Operator

NO = disallow dialing 0 from mailbox.

N/A = accepts the system wide default defined under PBX SetupVoicemail. If the

default setting is acceptable and works within your business, we recommend leaving
the parameter set to N/A.

Play the time of call prior to the message.

YES = enabled.

NO = disabled.

N/A = accepts the system wide default defined under PBX SetupVoicemail. If the

default setting is acceptable and works within your business, we recommend leaving
the parameter set to N/A.

Define the number of days in which voicemail messages are to be automatically deleted
from a mailbox. If this is set to “0” (zero) the voicemail message will never expire.

This allows the ‘Dial Out’ feature when a user is listening to their voicemail.

This indicates whether to exclude this extension from the directory.

If a caller presses “0” (zero) while listening to your mailbox greeting, the caller will be
routed to this destination. Also, this is where a user will be sent if he dials ”0” from this
extension. Set this to None to use the system default which is set under PBX
SetupGeneral.

Mailbox Exit
Destination

Edit Voicemail Settings

The following outlines the steps to set voicemail parameters.

The Mailbox Exit Destination is where the system will route a caller who presses #
when they finish leaving a voicemail message. Setting this to None will use the

system default, which is set under PBX SetupGeneral.

Table 20 – Voice Mail Settings and Descriptions

STEPS:

1 From the Edit Extensions page, locate the extension that you want to update. Click the

(edit extensions) icon to the right of the name.

You can also edit multiple extensions by selecting (placing a checkmark) in the

boxes to the left of the extensions you want to update. Click the Edit PBX Settings
button located at the top right hand corner of the list.

You will see the extensions that are currently being updated. Make sure that the
“Only save the changed fields” box is selected.

2 The Extension Detail page appears. Select the link to open the Advanced

Settings page.

3 Make the necessary changes in the Voicemail Settings section of the page.

2011 Copyright  IPitomy Communication, LLC

65

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

4 Click button to save the changes. The system returns you to the Edit

Extensions page.

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Extensions - Allow CODECs Section

These transmission speeds are configured by the service provider and designed to automatically register in the
extension through the system.

Figure 36 – Extensions CODECS Settings Page

Sections/Fields Description

Allows the administrator to define which codec the extension should

CODEC Permissions
(Allow CODECs)

Table 21 – Extensions CODECS Settings and Recommendations

Edit CODEC Settings

The following outlines the steps to set CODECs parameters.

use, and specify a priority from top down.

IMPORTANT:

Support Group for assistance if you feel you need to

!

change these settings.

Please contact IPitomy’s Technical

STEPS:

1 From the Edit Extensions page, locate the extension that you want to update. Click the

(edit extensions) icon to the right of the name.

You can also edit multiple extensions by selecting (placing a checkmark) in the

boxes to the left of the extensions you want to update. Click the Edit PBX Settings
button located at the top right hand corner of the list.

You will see the extensions that are currently being updated. Make sure that the
“Only save the changed fields” box is selected.

2 The Extension Detail page appears. Select the link to open the Advanced

Settings page.

2011 Copyright  IPitomy Communication, LLC

66

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

3 Make the necessary changes in the Allow CODECs Settings section of the page.

Clicking Up or Down when highlighting a codec will allow you to raise or lower its usage
priority.

4 Click button to save the changes. The system returns you to the Edit

Extensions page.

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Extensions Calling Permissions Section

Calling permissions define the types of calls that can be sent and received from an extension and the call actions
this extension can take. For example, you may want to limit who has the ability to monitor another extension.

Figure 37 – Extensions Calling Permissions Section

The following table describes the settings for an extension’s calling permissions.

Sections/Fields Description

Allow User to
Control
Forwarding

Allow User to
Control Follow-Me

Allow User to
Control Phone
Key Settings

Internal Calls

2011 Copyright  IPitomy Communication, LLC

If Enabled (checked), this allows the user to modify their forwarding and
schedule settings when they log into the Smart Personal Console user
interface.

If Enabled (checked), this allows the user to modify their Follow-Me settings
when they log into the Smart Personal Console user interface.

If Enabled (checked), this allows the user to modify their Phone Key settings
when they log into the Smart Personal Console user interface.

If Enabled (checked), this permits calls made from internal extensions.

67

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Allow Incoming
Intercom Paging

Allow Outgoing
Intercom Paging

Allow User to
Forward Calls

Allow User to
Record Calls

Allow user to
Listen to Others’
Calls

Allow User to
Whisper

Allow Others to
Whisper

Allow Others to
Listen

Allow Others to
Record this User’s
Calls

If Enabled (checked), this permits a page to be heard through this extension.

If Enabled (checked), this permits a page to be made through this extension.

If Enabled (checked), this permits an extension to forward a call or voicemail
message to another destination on the system.

If Enabled (checked), this permits the extension to record phone
conversations.

If Enabled (checked), this allows the user to listen to other user’s phone
conversations.

If Enabled (checked), this allows the user to whisper to another user during a
phone conversation. Whisper is similar to Listen but you can coach and only
the person at the extension can hear.

If Enabled (checked), other extensions can Whisper to your extensions calls

If Enabled (checked), other extensions can Listen to your extensions calls

If Enabled (checked), other extensions can Record calls at your extension

Allow Call Park

Is Operator

Add/Edit Calling Permissions

The following outlines the steps to set calling permissions for extensions.

If Enabled (checked), this permits extension to park a call.

If Enabled (checked), the extension is designated as an operator. Being an
operator allows the extension to control Day/Night mode overrides.

Table 22 – Calling Permission Settings and Descriptions

STEPS:

1 From the Edit Extensions page, locate the extension that you want to update. Click the

(edit extensions) icon to the right of the name.

You can also edit multiple extensions by selecting (placing a checkmark) in the

boxes to the left of the extensions you want to update. Click the Edit PBX Settings
button located at the top right hand corner of the list.

You will see the extensions that are currently being updated. Make sure that the
“Only save the changed fields” box is selected.

2 The Extension Detail page appears. Select the link to open the Advanced

Settings page.

3 Make the necessary changes in the Calling Permissions section of the page.

2011 Copyright  IPitomy Communication, LLC

68

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

4 Click button to save the changes. The system returns you to the Edit

Extensions page.

5 Click the Apply Changes link located on the right hand corner of the page, to commit the

changes to the database.

Extensions - Follow-Me Section

The Follow Me feature allows the PBX to try and find a user by calling pre-configured numbers, simultaneously or
in sequence of priority. Once answered, the called party is given the option to accept or reject the call. If the call
is rejected, or not answered at all, the call will return to the PBX allowing the caller to leave a Voice Mail message.

Figure 38 – Extensions Advanced Settings Follow Me Setup Page

From this window it is easy to configure numbers to be dialed by the system in order to find the user. You can
adjust the Name, Number (Number to be dialed), Type of Device that is being called, Rings to wait for an answer,
and you can weight the priority from 1-20 (20 being lowest 1 being highest) to define search order.

The Use radio box allows you to easily turn on and off numbers to be dialed. Since the SPC can be accessed via
remote management, this allows the users to modify and create these lists from remote locations easily. The
following table details the parameters and descriptions necessary to configure the Follow-Me feature.

The system also allows you to record your own Prompts (recordings) under PBX SetupPrompts, and then use

2011 Copyright  IPitomy Communication, LLC

69

v4.0.1

www.ipitomy.com

IPitomy IP PBX Admin Guide

those prompts as custom messages for FollowMe feature.

Sections/Fields Description

Play the Incoming
Message to Caller
before Starting Search

Record the Caller’s
Name and Play it to
You

Play the Unreachable
Message if You Could
Not Be Found

Number of Seconds to
Total Search Time so
Caller Has Time to
Listen & Record

Call From Prompt

No Recording Prompt

Options Prompt

When Enabled (checked), the system plays the Status Prompt to the
caller.

When Enabled (checked), the caller will be asked to record their
name, and will announce that recorded name prior to prompting the
called party to accept or reject the call.

When Enabled (checked), this will play the Sorry Prompt if the call is
not answered, otherwise it goes right to the voicemail greeting.

This allows you to configure how many seconds the system will spend
searching for the called party. Default is 12 seconds.

This plays when Record the Caller’s Name and Play it to You is

enabled (checked). The system default message is “Incoming Call
From” followed by the recording the caller made of their name.

This plays when Record the Caller’s Name and Play it to You is
disabled (not checked). The system default message of “You have

an incoming call” followed by the Options Prompt.

This plays after you have answered the call and prompts you to press
either “1” to accept the call or “2” to reject the call. The system
default message can be changed, but the options remain the same.

This plays to the caller alerting them that the system is going to find
the user they are trying to reach. The system default message of

Please Hold Prompt

“Please hold while I try to locate the person you are calling” will

play during the search process.

This plays the system default message of “The person you are

Status Prompt

calling is not at their desk, I will try to locate them for you”.

This plays if the person could not be reached or they reject the call.

Sorry Prompt

The system default message of “I’m sorry, but I was unable to
locate the person you were calling”.

This allows you to specify a particular Music On Hold playlist to play to
the caller during the search process. The system default Music on

Music On Hold

Hold (set at PBX SetupMusic on Hold) will play when this parameter
is set to system default.

If selected (checked), the Follow Me feature will try to either

Numbers

simultaneously or in sequence of priority to try and locate you by using
this call list.

Table 23 – Extensions Follow Me Settings and Descriptions

Add/Edit Follow Me Settings

The following outlines the steps to set calling permissions for extensions.

2011 Copyright  IPitomy Communication, LLC

70

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

STEPS:

1 From the Edit Extensions page, locate the extension that you want to update. Click the

(edit extensions) icon to the right of the name.

2 The Extension Detail page appears. Select the link to open the Advanced

Settings page.

3 Click on the Numbers and Settings button under the Follow-Me section of the

Advanced page.

4 The Administrator View – Follow-Me Settings/Extensions window appears.

5 Make the necessary changes in the Follow-Me parameters. Click on the SAVE button to

save the changes to the Follow-Me settings. A message confirming the changes will
appear.

6 Click the EXIT button to close the window.

7 Click button to save the changes. The system returns you to the Edit

Extensions page.

8 Click the Apply Changes link located at the right hand corner of the top of the page, to

commit the changes to the database.

Provisioning - Auto-Discovery Tab

This network discovery tool will automatically detect new devices that have been added to the network. This
feature helps identify phones and other devices connected to the network and allow you to configure networked
phones. The IP PBX system provides you with the option to either scan the network, or if a scan has been done
recently, you could select No Scan to save time.

Figure 39 – Extensions Auto-Discovery Tab

Start Auto-Discovery Scan

This section describes how to start the Auto-Discovery scan for active devices on the network.

STEPS:

1 From the DestinationExtensions page, click the Auto-Discovery Tab.

2 Select to either Scan or Not Scan the network and an Alert message indicating that the

system is scanning the network for active devices appears.

3 Once the scanning process is complete, the system will display a list of active devices

and assigned values such as IP Address, Device Type, Status, etc. Devices that appear

2011 Copyright  IPitomy Communication, LLC

71

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

on this list may be selected for editing. By default, the PBX will only display IPitomy and
Aastra devices. Filter options can be modified to change display other devices.

If you click the refresh-view more than once within a short time period, the network is

not rescanning. The minimum time period allowed between scans is indicated under
the Advanced Settings (Min Refresh Interval).

The network is only scanned for new information when you click REFRESH. Both
REFRESH and FILTER ONLY apply whatever filters you have chosen to the
displayed list.

List of Devices & Extensions

The list of discovered network devices comes from two sources:

• Network

• PBX Database

Figure 40 – Auto-Discovery Device Color Legend

2011 Copyright  IPitomy Communication, LLC

72

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

The following table describes the status of devices that will appear once an Auto-Discovery scan is completed.

Sections/ Fields Description

This field indicates that extension that is assigned to the device (phones). Clicking

Assigned

Device

Status

on the box to the left of this field allows you to select it for editing.

The Device column lists info about the device. Database info is preferred, so if a
device is set to a certain phone type in the database, this is listed instead of the
actual device type.

This is the status of the device. If the status field is blank, this indicates that the
device was not found on the network.

NOTE: Phones that are in the process of restarting, turned-off, or operating on a different
network during a network scan will not be in an “Online” status.

Hovering the mouse over this icon will provide device information. See Figure 43 for
an example of the data that can be viewed.

MAC Address

IP Address

This is the MAC Address assigned to the device.

This is the IP Address assigned to the device.

Table 24 – Auto-Discovery Scan Details

Device Information

To view detail information for a specific device, hover your cursor over the information icon to obtain details
about the network device or phone. This can be an important source of information about which phones are
available for live configuration.

Figure 41 – Auto- Discovery Device Values

2011 Copyright  IPitomy Communication, LLC

73

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Edit Selected Tab

The IP PBX system offers many ways to configure devices. This section describes an optional method using the
Auto-Discovery feature.

Figure 42 – Auto-Discovery Edit Selected Functions

The following table describes the fields and functions available on the Edit Selected Tab of the Auto-Discovery
page:

Fields Description Commands

Phone?

Create

Assign

Unassign

Unassign &
Default

Create new extensions for selected phones. You can upload
extension details in a file or manually enter information.

Assign existing extensions to selected phones.

Removes the configuration file for the phone and all association
between the extension and the phone.

Same as Unassign but also sends a Factory Default instruction to
the phone.

NO

NO

NO

YES

Table 25 – Auto-Discovery Edit Selected Tab Functions and Descriptions

Create, Assign and Configure Phone

The following outlines steps to create, assign and configure a device.

IMPORTANT:

!

DEFAULTED state.

IPitomy recommends using the CSV upload file and the IP550
phone type which will help to simplify the setup and auto
configuration process.

2011 Copyright  IPitomy Communication, LLC

This assumes that the phones are in a FACTORY

74

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

STEPS:

1 From the ExtensionsDestinationsAuto-Discovery page, click the Edit Selected

tab.

2 Place a check mark next to the phones you wish to use when creating the extensions

3 Click the Create button.

4 Enter the new extension information. The MAC addresses of the selected phones will be

populated so you have a reference as to what phones you are creating the extensions
for.

5 Click the “Create” button. If successful, Click “Return to Extensions”

6 Click the Apply Changes link located at the right hand corner of the top of the page, to

commit the changes to the database.

7 Click the “Auto-Discovery” button and you will note the newly created extensions are

now assigned to the phones that were checked.

8 Check the boxes next to the phones that you just created extensions for.

9 Click the Commands Tab.

10 Click on the Configure & Restart button to provision the phones.

View Settings Tab

Filtering does not change how the network scanning is performed. It only limits the list of items displayed. This
means that if you only want to change filters it is not necessary to re-scan the network. All of the network
information from the last network scan is retained and used by filters.

Figure 43 – Auto-Discovery View Settings Page

2011 Copyright  IPitomy Communication, LLC

75

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Sections/Fields

Select All,
None, Invert

Refresh

Filter Only

Advanced Filter Settings

Check or uncheck multiple checkboxes with the click of a
button.

Scan the network for devices. Scanning is done using the
settings in Advanced Scan Settings. The scan results
displayed depend on the active filters,controlled via
Advanced Filter Settings.

Displays results of the last network scan after applying the
filters set in Advanced Filter Settings.

Table 26 – Auto-Discovery Functions and Descriptions

Description Commands

Phone

NO

NO

NO

Figure 44 – Auto-Discovery Advanced Filter Settings

Sections/Fields Description

This allows you to set what order items are listed. Hover your cursor over

Sort Order

Hide

Filter Patterns

Filter by Type

the help icon next to the Sort Order fields for options.

Allows you to hide different status types from view.

Allows you to either enter a partial MAC or IP here. The only system
criterion is that the pattern must match from the first character onward. i.e.
“000D” would match “000DE” but not “A000DE”.

Full Regular Expression Matching is supported when you enclose your
search pattern in double quotes. Some Examples are:

• Pattern 1.2.3 = ^1\.2\.3

• Pattern “1\.2\.3.*” = 1\.2\.3.*

You can select multiple device types to filter by. Auto-Discovery is aware of
MAC address ranges used by many popular networked devices. Although
this is not the only way Auto-Discovery identifies devices, this allows the
tool to identify and filter devices by type.

Only IPitomy devices and Aastra phones are shown by default

because they are set in the Filter by Type.

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

76

v4.0.1

IPitomy IP PBX Admin Guide

Table 27 – Advanced Filter Settings and Descriptions

Advanced Scan Settings

Changes to Scan Settings are kept when you click the GUI ‘Refresh’ button. Clicking on your browser’s
refresh button will discard changes. For the most part these settings can remain unchanged and all will
function as needed.

Figure 45 – Auto-Discovery Advanced Scan Settings Page

Sections/Fields Description

Minimum number of seconds required between fresh network scans. If

Min Refresh Interval

Maximum wait

Packet Count

you attempt to scan the network more often than this you only get
results stored from a previous scan.

Maximum number of seconds to wait for all packets to return.

Number of packets to send

Transmission interval between packets. Only meaningful when Packet

TX Interval

Count is greater than 1. Minimum allowed value is 0.2

Divide scanning range into batch jobs. Jobs are run sequentially. Each

Batch Size

job will have at most <Batch Size> pings running in parallel at a time.
The special value 255 means run all pings as one big job.

Network address with last octet reserved for From and To range.

Network

From

Example: 192.168.1.x

Start number for last octet of network address.

To

2011 Copyright  IPitomy Communication, LLC

End number for last octet of network address.

77

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Send Wakeup ping
before Survey Ping

Some devices are slow to respond to the first ping they receive but
have faster response times afterwards.

if…

Maximum seconds to wait for basic phone web interface to signal that

Port 80 Ping Wait

Command Wait

it is alive. Rarely used.

Maximum seconds to wait for most commands.

Phone’s Web User Name & Password may have to be specified if the

User and Password

phone is not using factory default settings for these items. When these
fields are blank Auto-Discovery uses default settings.

Maximum seconds to wait for the phone to signal completion of a

Factory Default Wait

Factory Default.

The ‘Reset’ button will return all Scan Settings to original default

Reset

values.

Table 28 – Auto-Discovery Advanced Scan Settings and Descriptions

Commands Tab

The IP PBX system offers many ways to configure devices. This section describes an optional method using the
use Auto-Discovery feature.

Figure 46 – Auto-Discovery Command Functions Page

Sections/ Fields Description Commands

Factory Default

Restart

Sends a Factory Default and restarts the phone.

Sends a Restart instruction to the phone.

Instructs phone to set TFTP server to the Server IP specified

Configure & Restart

under Advanced Settings. Then the phone is commanded to
restart, which will result in pulling down configuration files and
firmware files if there are updated ones present.

Assign, Configure &
Restart

Combines the functions of the Assign button with the Configure &
Restart button.

Table 29 – Auto-Discovery Command Settings and Descriptions

2011 Copyright  IPitomy Communication, LLC

78

www.ipitomy.com

Phone?

YES

YES

YES

YES

v4.0.1

IPitomy IP PBX Admin Guide

Factory Default Phone

STEPS:

Troubleshooting Network Scanning Problems

Scan settings have been configured to work in a standard one subnet network environment. More
complicated environments may require further tuning. The most useful setting is ‘Maximum wait’.
However noisy environments will require increasing the packet Count and TX interval.

STEPS:

To tune scanning for your network:

1 From the ExtensionsDestinations page, click the Auto-Discovery Tab.

2 Click the “Auto-Discovery” button, choosing to scan or not scan the network as needed.

3 Click (placing a checkmark) on the boxes next to phones you wish to default.

4 From the Auto-Discovery page, click on the Command tab. Click the “Factory Default”

button. Wait long enough for the phones to default and restart. This could be anywhere
from 30 seconds to 2 minutes for each phone, depending on the model. The phones will
set themselves back to factory default and reboot during this period.

1 From the ExtensionsDestinationAuto-Discovery page, click on Advanced Scan

Settings link.

2 Increase the ‘Maximum Wait’ setting by a few seconds.

3 Click the GUI ‘Refresh’ button.

More specific tuning will require knowledge of your network and diagnostic tools like

Ping.

Phones that are in the process of restarting, turned-off, or operating on a different
network during a network scan will not be in an “Online” status.

2011 Copyright  IPitomy Communication, LLC

79

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Auto Provisioning Phone Settings from Actual Device

The remainder of the configuration is done via the Phone interface, and will only work with IPitomy
phones.

STEPS:

1 Create an extension, setting the Device to either IP550 or IP120, depending on what

IPitomy phone you intend to register to the extension.

IMPORTANT:

make sure that the “Auto-Provisioning” parameter is RUNNING. This

!

can be done in PBX SetupGeneral option of the system.

To configure the phone using the auto provisioning,

2 From your phone, select the Menu button to start Auto-Provisioning then select Option 7:

SIP Settings (you can do this without using the scroll keys by just pressing Menu then 7).

3 It will prompt you for the Admin password. Enter the default password “1234” then press

the Enter softkey (IP550) or the OK button (IP120)

4 Select Option 8: Auto Prov.

5 Select “YES” when the Autosearch PBX prompt appears.

6 Enter either the extension number of the extension that has been created.

7 Press the Done softkey (IP550) or the OK button (IP120) and the phone will run through

the process of downloading its configuration file, updated firmware file, etc.

Edit Phone Settings

The settings for each individual device (phone) can be configured in the IP PBX system. The following outlines
the steps to modify the phone settings from the IP PBX system.

View Phone Settings

Figure 47 – Extension Listing

2011 Copyright  IPitomy Communication, LLC

www.ipitomy.com

80

v4.0.1

IPitomy IP PBX Admin Guide

Edit Phone Settings

Figure 48 – Edit Phone Settings Page

Sections/ Fields Description

Settings for Top Section
of the Phone Setting

Settings for Bottom
Section of the Phone
Setting

Type

Label

Value

Many phone models have multiple areas where you can set keys. The TOP
section typically refers to the keys around the LCD screen, or Soft keys.

Many phone models have multiple areas where you can set keys. The
BOTTOM section typically refers to the Programmable keys. See Appendix
1 for details on key types.

Key type determines what function a key performs. A dropdown list shows
which key types are available to the phone model you are working with.

This is the label associated with this key. If configured for a key around the
LCD screen, this is what will display.

The value completes a key’s function. It may contain a number to dial
special codes or allow you to select an extension from a dropdown list. Most
key types do not require you to enter a value. For example, the Voicemail
key does not require a value because the System Administrator determines
it for the end user.

2011 Copyright  IPitomy Communication, LLC

81

www.ipitomy.com

v4.0.1

IPitomy IP PBX Admin Guide

Only necessary when configuring Soft Keys around the LCD screen. When
checked, the key in question will display when the phone is in the states
defined:

Key State

Idle – No current call activity
Connected – A call is connected
Outgoing – A call is being placed from the extension
Incoming – A call is ringing the extension

Table 30 – Edit Phone Settings and Descriptions

STEPS:

1 From the ExtensionsDestination page, find the extension you want to edit.

2 Click on the

page appears.

3 Make the necessary changes to the settings for the phone the click the Save & Restart

Phone button.

4 The PBX will update the configuration file and reboot the phone so that it can download

the updated information for the keys.

icon to the right of the extensions name. The Edit Phone Settings

2011 Copyright  IPitomy Communication, LLC

82

www.ipitomy.com

v4.0.1