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LIP-7024LD
Users Guide
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LIP-7024LD User Guide
TABLE OF CONTENTS
1. INTRODUCTION..........................................................................................
１
1.1 General............................................................................................ １
1.2 Feature Information ......................................................................... １
1.3 Feature Groupings .......................................................................... １
1.4 iPECS LIP-7024LD Phone Description........................................... ２
2. IPECS PHONE LCD, SPEAKERPHONE & RELATED FEATURES....................
５
2.1 LCD Operation ................................................................................ ５
2.2 Using the Speakerphone................................................................. ６
2.3 Using a Bluetooth Wireless Headset............................................... ７
3. RECEIVING CALLS .....................................................................................
８
3.1 Answering a Call While Idle............................................................. ８
3.2 Responding to a Call While Busy.................................................... ９
3.3 Using Answering Machine Emulation (AME) ...............................１０
3.4 Differential Ring Signals............................................................... １１
3.5 Answering Calls at Night .............................................................. １１
3.6 Answering Calls to Other Stations ...............................................１２
3.7 Using Do-Not-Disturb (DND) to Block Incoming Calls .................１２
3.8 Forwarding Calls ..........................................................................１３
3.8.1 Forwarding calls to another Station or Voice Mail .............１３
3.8.2 Forwarding calls to an external number.............................１４
3.8.3 Forwarding callers to a Text Message...............................１５
4. PLACING A CALL ...................................................................................
１７
4.1 Internal Calls ................................................................................１７
4.1.1 Placing Intercom calls ........................................................１７
4.1.2 Using Camp-On when calling a busy station .....................１７
4.1.3 Leaving a Message Wait....................................................１８
4.2 External Calls ...............................................................................１９
4.2.1 Placing external CO/VoIP calls.......................................... １９
4.2.2 Waiting for the next available CO/IP line ...........................２０
4.2.3 Account Codes: Tracking External calls for billing.............２０
4.2.4 Disable dialing from your phone ........................................２１
4.2.5 Temporarily override dialing restrictions at a phone ..........２１
4.3 Using Automated Dialing.............................................................. ２２
4.3.1 Using Last Number Redial (LNR) ......................................２２
4.3.2 Using and Entering Save Number Dial ..............................２２
4.3.3 Using System Speed Dial Numbers...................................２２
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4.3.4 Using and Entering Station Speed Dial Numbers..............２４
4.3.5 Using Dial by Name and Entering your Name ...................２５
4.3.6 ACNR: To retry a busy external number until answered ...２６
5. TRANSFER, CONFERENCE & OTHER CALL HANDLING.............................
２７
5.1 Call Transfer: Sending a call to a different destination ................２７
5.2 Call Hold: Placing a call in a waiting state....................................２７
5.3 Broker Call: Switching between two calls.....................................２８
5.4 Joining Multiple People in a Conference...................................... ２８
5.4.1 Setting up a Conference Room..........................................２９
5.5 Call Park: Placing a call on Hold to Page.....................................２９
5.6 Two-Way Record: Recording a call..............................................３０
6. GET YOUR MESSAGES & SEND SMS.....................................................
３１
6.1 Responding to a Station Message Waiting Indication..................３１
6.2 Responding to a CLI Message indication.....................................３２
6.3 Getting Voice Mail Messages.......................................................３２
6.4 Sending and Receiving Short Text Messages .............................３３
7. USING THE DISPLAY MENU ....................................................................
３５
7.1 Ez Menu .......................................................................................３６
7.2 Phone Book..................................................................................３６
7.3 Schedule.......................................................................................３７
7.4 Customize.....................................................................................３７
7.5 Setting ..........................................................................................３８
7.6 Voice Mail.....................................................................................３９
8. REMOTE SYSTEM ACCESS.....................................................................
４０
8.1 Direct Inward System Access (DISA)...........................................４０
8.2 Mobile Phone Extension...............................................................４０
9. MISCELLANEOUS FEATURES..................................................................
４２
9.1 Background Music and Music on Hold......................................... ４２
9.2 Using Internal, External and Meet-Me Paging .............................４２
9.3 Push-To-Talk (PTT) Page ............................................................４３
9.4 Wake-Up Alarm ............................................................................４３
9.5 Alarm/Door Bell ............................................................................４４
9.6 Power Fail Transfer ......................................................................４４
9.7 System Voice Memo ....................................................................４４
9.8 Hot Desk....................................................................................... ４５
10. WORKING WITH PBX, CENTREX & ISDN FEATURES ...............................
４７
10.1 Access PBX or Centrex features..................................................４７
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10.2 Access the ISDN Network ............................................................４７
10.2.1 Using the Keypad facility to access ISDN features............ ４７
10.2.2 Using ISDN Supplementary Services ................................４８
10.2.3 Activating ISDN Caller ID Restriction................................. ４８
11. SETTING FEATURES & FLEX BUTTONS....................................................
４９
11.1 Entering Station Program Data ....................................................４９
11.2 Assigning Features to Flex Buttons .............................................４９
12. APPENDIX A FLEXIBLE NUMBERING PLAN............................................
５０
13. APPENDIX B USER PROGRAM CODES ..................................................
５３
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1. Introduction
1.1 General
Your telephone is connected to an advanced-technology, highly-versatile,
fully-featured telecom system designed to make office communications
easy and productive. Employing state-of-the-art Voice over Internet
Protocol (VoIP) technology, voice and data converge on a single IP
packet network. Because each iPECS Phone is an IP appliance, it can
be moved easily throughout the office LAN and maintain normal
operation.
1.2 Feature Information
We have taken every effort to make this user guide simple and
straightforward. The guide starts with the simpler operations of the
iPECS Phone Speakerphone, moves on to receiving and placing calls,
and then to more advanced features. Each section includes a brief and
basic description of each feature and step-by-step operations.
The operations shown in this guide use the system’s base default
Numbering Plan. Your Numbering Plan may be different. Some
features may not be available for you to access or may be subject to
certain limitations based on the set-up of the system.
Under certain operation conditions this equipment cannot be relied upon
to make emergency calls. Alternative arrangements should be made for
access to the emergency services.
1.3 Feature Groupings
Every effort has been taken to divide the features into a logical and
consistent sequence so that features can be quickly located.
Features have been divided into groups,
Receiving Calls, Placing Calls
etc. Within each group, features are arranged according to the difficulty
of operation and frequency of use.
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1.4 iPECS LIP-7024LD Phone Description
The iPECS LIP-7024LD Phones incorporate the latest in VoIP
technology and user interface to provide you with a cost effective, simple
to use, productive communications tool. It includes a large 9-line 32character per line LCD. The bottom line of the display is an interactive
menu accessed with the 3 Soft buttons just below the display. The
Navigation button in the lower center of the Phone allows you to move
through the menu choices when more than three selections are available.
Features and functions of your iPECS are accessed either using the
Fixed or Flexible buttons or by selecting a menu item using the Soft
buttons. In the remainder of this User Guide, the Fixed or Flexible
buttons are shown with a box surrounding the BUTTON designation while
Soft button menu selections are shown with a double underline.
iPECS LIP-7024LD
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iPECS LIP-7024LD Diagram
Interactive
LCD
Handset
Flex buttons
3 Soft buttons
Navigation
button
Microphone
Speaker
Fixed
Feature
buttons:
Speaker
Hold/Save
Speed
Trans/Pgm
Dnd
Call Back
Volume
Dial pad
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iPECS LIP-7024LD Connections
iPECS Phone
LAN connection
iPECS Phone
to PC
connection
iPECS
Phone
headset
j
ack
iPECS Phone
Handset jack
connection
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2. iPECS Phone LCD, Speakerphone & Related Features
2.1 LCD Operation
The iPECS-7024LD has a large Liquid Crystal Display (LCD) which is
divided into to three sections. The upper section, while idle, displays
various icons and a monthly calendar. The middle section consists of 2
lines which are used to convey information to you. They provide date,
time and station number display while idle. It will also provide
called/calling name/number display, feature status, etc. The lower
section, which consists of a single line, is an interactive menu to guide
you through feature access and
User Program selections.
With the Menu Navigation button you can activate and be presented with
the
Display Menu, section 7.
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2.2 Using the Speakerphone
Activate the iPECS Speakerphone at any time (except for Paging) in
place of lifting the handset to receive or place calls. Place calls using
On-hook dialing with the Speakerphone.
In addition, you may switch between the handset and Speakerphone
during a call. By keeping the handset Off-hook, the Group Listen
feature is activated, which provides incoming audio over the speaker with
outgoing audio from the handset. This permits a local ‘group’ to listen to
both sides of the conversation without interfering with the conversation.
While in a conversation using the Speakerphone, Mute the microphone
using the
Mute Soft button. When Mute is active, the Mute Soft button
toggles to
Speak, which is used to turn off Mute.
With Auto Speaker Select, activating or accessing a feature by pressing
its button will activate the Speakerphone automatically.
When using a Headset, the SPEAKER button controls the ON/OFF-hook
state for the phone.
OPERATION
To activate the Speakerphone to answer or place a call:
• Press SPEAKER, the phone goes off-hook with audio from the speaker
and to microphone.
To control the volume of the Speakerphone or handset:
• Press the ▼ VOLUME ▲ button.
To Mute the microphone:
• Select the Mute Soft button.
To turn off Mute (turn the microphone ON):
• Press the Speak Soft button.
To activate Group Listen while on an active handset call:
• Press the SPEAKER button.
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2.3 Using a Bluetooth Wireless Headset
The iPECS LIP-7024LD may be equipped with the BTU (Bluetooth Unit)
option that lets you use a Wireless headset such as a Jabra BT-200, BT250 or Plantronics M3000. Using a headset permits you to move freely
around the phone within approximately 10 meters and maintain a
conversation. Before using the headset, the headset must be “paired”
with the BTU, and then the headset must be enabled for use. Operation
of the iPECS LIP-7024LD with the headset is the same as with the
Speakerphone; merely use the Speaker button to go ON and OFF-hook.
NOTE—during the pairing operation, the headset and phone should
be as close as possible but not more than 1 meter apart.
OPERATION
To pair the wireless headset to the BTU:
• Press the TRANS/PGM button,
• Dial 3,
• Press the HOLD/SAVE button.
To enable/disable the wireless headset:
• Press the TRANS/PGM button,
• Dial 4,
• Press the HOLD/SAVE button.
To unpair the headset:
• Press the TRANS/PGM button,
• Dial 3,
• Press the HOLD/SAVE button.
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3. Receiving calls
3.1 Answering a Call While Idle
There are 3 basic types of incoming calls; internal/external ringing calls,
Intercom Voice Announce calls, and
Hold recalls.
Your phone may be assigned Ringing Line Preference; calls that ring
are answered by lifting the handset. Otherwise, you must press the
flashing Flex button.
External calls to an iPECS Phone will appear under the CO/IP line or a
LOOP button
External calls are from CO lines or VoIP channels that are programmed
to ring at your phone. For external calls, Delay Ring may be assigned
allowing others to answer the call before the call rings at your phone.
Calls can be forwarded in some manner from another user; if providing
call coverage for other users, you may also receive Station Call
Coverage calls.
Calls placed on Hold, including Transfers, parked calls, etc. will recall if
left on hold for too long.
ICM Voice Announce calls are answered based on the ICM Signaling
mode at the receiving phone; in Hands-free (HF) mode, after the splash
tone and announcement, speak normally into the microphone. In the
Privacy (PV) mode, lift the handset to respond. The ICM Signaling
mode can be assigned in
Station Programming.
The LCD will display the calling number or, if available, the name of the
station or CO/VoIP line, CO Line Name Display.
OPERATION
To answer a call ringing at your phone:
• Lift the handset and press the flashing Flex button (as needed), the
call will be connected.
To respond to an Intercom Voice Announce call:
• In HF mode signaling, simply speak as normal into the microphone,
OR
• In PV mode signaling, lift the handset to respond.
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3.2 Responding to a Call While Busy
While you are busy on another call, you may receive Muted Ring, CampOn tones, or Voice-Over announcements. Muted Ring is provided over
the speaker of your Phone indicating a Call Waiting. You also may
receive Camp On tones, a burst of tones on top of the existing call, as
an indication of another call waiting.
While busy, certain stations can activate Voice-Over to your phone. In
this case, audio is received from both the active call and the Voice Over
announcement at the same time.
Respond to any of these Off-hook Signals in one of several ways; place
the existing call on Hold and respond to the new incoming call, activate
One-time DND, send a Silent Text Message, or ignore the new call.
Silent Text Message requires a TEXT MESSAGE button, and cannot be sent
to a SLT or other non-display terminal.
The Attendant or Secretary may use Intrusion to announce a call while
you are busy.
OPERATION
To answer a Call Waiting:
• Press HOLD/SAVE and/or,
• Press the flashing CO/IP LINE button.
To activate One-time DND:
• Press the DND button.
To send a Silent Text Message:
• Press the programmed TEXT MESSAGE button,
• Select the desired message to send.
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3.3 Using Answering Machine Emulation (AME)
When a call is connected to your voice mail, you can screen the call as
with a normal Answering Machine. The caller’s voice is played over
your speaker while the message is being recorded. There are two
methods of notification and call screening provided, Ring or Speaker
mode.
Ring mode—the AME (Answering Machine Emulation) Flex button will
flash to notify you of a call. You may press the Flex button to hear the
caller as the voice message is stored.
Speaker mode—when the call is sent to the voice mailbox, the caller’s
voice is automatically broadcast over the speaker of your iPECS Phone.
You may terminate screening, leaving the caller in voice mail to record a
message, talk with the caller and record the conversation in the mailbox,
or answer the call and disconnect the Voicemail. The AME feature is
only available when using the iPECS VMIM/VSF Voice Mail; a MUTE and
AME button are required.
OPERATION
To assign an AME button:
Ring Mode –
• TRANS/PGM + FLEX + 564 + 0 + HOLD/SAVE
Speaker Mode –
• TRANS/PGM + FLEX + 564 + 1 + HOLD/SAVE
To screen a call in Ring mode:
• Press the flashing AME button, the caller’s voice is broadcast over the
station speaker and stored in the voice mailbox (in the Speaker
mode, broadcast is automatic).
To stop the voice broadcast and leave the caller in Voice Mail:
• Press the illuminated SPEAKER button.
To talk with the caller and record the conversation in Voice Mail:
• Press the Mute Soft button.
To answer the call and cancel the voice message recording:
• Press the illuminated AME button, the caller is connected and the
Voice Mail disconnected.
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3.4 Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to tell which
are ringing. The iPECS Phone has 14 Ring Tones available for
differentiating ring from one phone to another. Four of the tones are
stored in the phone’s permanent memory; the remaining ten tones are in
the system’s memory. Four of these ten can be downloaded into the
phone memory for use as the 5
th
to 8
th
Ring Tone.
OPERATION
To download a Ring Tone from System memory:
• Press TRANS/PGM,
• Dial 1 for Ring Tones,
• Dial 5 for Ring Tone download,
• Dial the phone’s memory location to receive the tone (5-8),
• Dial tone number 0-9, tone is heard,
• Press HOLD/SAVE to download.
To select a Ring Tone from phone memory:
• Press the TRANS/PGM button,
• Dial 1 for Ring Tones,
• Dial 1 or 2 for Internal or External ring,
• Dial tone number 1-8,
• Press HOLD/SAVE to make the selection.
3.5 Answering Calls at Night
In the Night mode, Loud Bell Control may be used to send ring signals
to external bells. You may answer these calls with Universal Night
Answer (UNA).
OPERATION
To answer a call ringing during night mode over an external bell:
• Lift the handset,
• Dial 567 (UNA code).
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3.6 Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up (answer) the call.
Select to answer a call ringing at a specific station (Directed Call Pick-
Up) or you may choose to answer the oldest call ringing to your station
group (Group Call Pick-Up). Assign a Flex button with the Group Call
Pick-Up code (566) for one-touch access.
NOTE—Pick-Up will not answer calls on the ringing station’s
Private Line unless the line appears on your phone.
OPERATION
To answer a call ringing at another station:
• Lift the handset,
• Dial 7 (Directed Call Pick-Up code),
• Dial the Intercom Number of the ringing station; the call will be
connected.
To answer a call ringing at a station in your group:
• Lift the handset,
• Dial 566 (Group Call Pick-Up code), the call is connected.
3.7 Using Do-Not-Disturb (DND) to Block Incoming Calls
When you need quiet, activate Do-Not-Disturb and the phone will block
incoming calls. Internal callers will receive a fast busy tone and the
display will show the DND status. Activate Do-Not-Disturb while busy
(One-Time DND); DND will be active only for the duration of the present
call and requires a DND button.
When an Executive activates DND, calls are forwarded to the paired
Secretary automatically.
The Attendants and Secretary may be able to activate DND Override
and Intrude on an active call. The Attendants may also cancel DND at
other stations.
OPERATION
To toggle DND ON and OFF:
• Press the DND button.
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3.8 Forwarding Calls
3.8.1 Forwarding calls to another Station or Voice Mail
Incoming calls may be diverted to other resources of the system.
Resources include other stations, VMIM/VSF Voice Mail and External
Voice Mail. Your LCD and the LCD of the forward receiver will both
indicate the forward status.
Call Forward can be activated from your phone or from a different station
(Call Forward, Remote). You may define the conditions or ‘type of
forward’ as below:
1: Unconditional—all calls to the station, except recalls, are
forwarded.
2: Busy—Immediately forwards all calls, except recalls, when the
station is busy.
3: No Answer—forwards all calls to the station, except recalls, when
the station does not answer within the No Answer timer.
4: Busy/No Answer—forwards calls if the station is busy or does not
answer within the No Answer timer.
When you forward calls from a different station, you may need to enter
your
Authorization Code.
Calls on a Private Line will not forward except to a station with an
appearance of the Private Line or to Voice Mail.
OPERATION
To activate Call Forward from your phone to another phone or internal
system resource:
• Lift the handset,
• Press the Fwd Soft button,
• Dial the type of forward code 1-4,
• Dial the destination number.
To deactivate Call Forward from your phone:
• Lift the handset.
• Press the Fwd Soft button.
• Dial #.
To activate Call Forward for your phone from a different phone (Call
Forward, Remote):
• Lift the handset,
• Press the Fwd Soft button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization code (Station number & Password),
• Dial the ‘type of forward’ code 1-4,
• Dial the destination number.
To deactivate Call Forward, Remote:
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• Lift the handset,
• Press the Fwd Soft button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization code (Station number & Password),
• Press the # key.
3.8.2 Forwarding calls to an external number
Forward calls to an external destination; calls can be forwarded from an
internal station or a remote location. You may define the conditions or
‘type of forward’ as listed below:
1: Unconditional—all calls to the station, except recalls, are
forwarded.
2: Busy—Immediately forwards all calls to the station, except recalls,
when station is busy.
3: No Answer—forwards all calls to the station, except recalls, when
the station does not answer within the No Answer timer.
4: Busy/No Answer—forwards calls if the station is busy or does not
answer within the No Answer timer.
When you forward calls from a different station or a remote location, you
may need to enter your
Authorization Code. In addition, from a remote
location, you must access the system through a
DISA enabled CO line.
OPERATION
To activate Call Forward, Off Premise (forward to an external number)
from your phone:
• Lift the handset,
• Press the Fwd Soft button,
• Dial the type of forward code 1-4,
• Press SPEED ,
• Dial Speed Dial bin number,
• Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number)
from a different phone:
• Lift the handset,
• Press the Fwd Soft button,
• Dial the Remote Call Forward code 0,
• Dial your Authorization code (Station number & Password),
• Dial the type of forward code 1-4,
• Press SPEED ,
• Dial Speed Dial bin number,
• Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number)
from a remote location:
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• Lift the handset,
• Dial the telephone number of a DISA assigned CO line,
• While receiving dial-tone, dial the Call Forward feature code 554,
• Dial your Authorization Code (Station number & Password),
• Dial the type of forward code 6-9,
• Dial Speed Dial bin number,
• Replace the handset, return to idle.
3.8.3 Forwarding callers to a Text Message
Using an iPECS Phone, the system can be setup to return a ‘Text
Message’ to internal callers. When calling your Station, internal callers
will automatically receive the selected message or you can send a text
message you select in response to an internal call, Silent Text Message.
There are 11 Custom Display Messages each up to 24 characters.
Ten can be assigned by the Attendant and one assigned by you.
In addition, there are ten fix Pre-Defined Text Messages; some allow
auxiliary input for time, date, etc. (as shown in message list).
Message 01: LUNCH RETURN AT hh:mm
Message 02: ON VACATION
RETURN AT DATE mm:dd
Message 03: OUT OF OFFICE
RETURN AT TIME hh:mm
Message 04: OUT OF OFFICE
RETURN AT DATE mm:dd
Message 05: OUT OF OFFICE
RETURN UNKNOWN
Message 06: CALL (enter up to 17 digits)
Message 07: IN OFFICE STA xxxx
Message 08: IN MEETING
RETURN AT TIME hh:mm
Message 09: AT HOME
Message 10: AT BRANCH OFFICE
OPERATION
To activate Custom or Pre-Defined Message Forward:
• Press TRANS/PGM,
• Dial User Program feature code 51,
• Dial the two-digit text Message code (00-20),
• Dial any auxiliary input for messages 01-04 and 06-08,
• Press HOLD/SAVE , forward confirmed.
To cancel activated Message:
• Press TRANS/PGM,
• Dial User Program feature code 51,
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• Press #.
• Press HOLD/SAVE , forward canceled.
Or,
• Press the Fwd Soft button.
• Press #, forward canceled.
To program the Station Custom Message (00) at your station:
• Press TRANS/PGM,
• Dial User Program feature code 52,
• Enter Message contents, up to 24 characters, Refer to Station
Speed Dial Character entry chart
• Press HOLD/SAVE , message saved.
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4. Placing a call
4.1 Internal Calls
4.1.1 Placing Intercom calls
You can place calls to other stations in the system over the Intercom.
The call will ring, or for an ICM Voice Announce call, a splash tone will
be heard. Ring or Voice Announce is normally determined by settings
at the called station but you may change this by dialing ‘#’ after placing
the call. By changing the mode, a Voice Announce call will ring or a
ringing ICM call will allow Voice Announce (toggle).
You can assign a Flex button for Direct Station Selection/Busy Lamp
Field (DSS/BLF). A DSS/BLF button lets you call the other station with a
single button press. The button LED displays the other station’s status,
ON, is busy, OFF is idle.
When you go off-hook, you may connect to another station or system
resource automatically. This Prime Line Preference may be immediate
or delayed allowing you to take other actions during the delay.
Otherwise, you may press another Flex button before going off-hook to
override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone will time-out and,
after receiving Howler Tone, your phone will be placed out-of-service in
Intercom Lock-Out. You must hang-up to return to an idle state.
OPERATION
To place an Intercom call:
• Lift the handset,
• Dial the Intercom number of the desired station,
• On answer or Splash tone, speak to the called party.
4.1.2 Using Camp-On when calling a busy station
If your called party is busy, you may activate Camp-On, Callback or
Voice Over to the station. With Camp-On, wait off-hook for the called
station to answer. With Callback, the system will call you when the
busy station goes idle. After you answer, the system calls the
previously busy station.
If you are the Attendant or Secretary, you may activate Intrusion. You
may also use Step Call; dial the next station by dialing just the last digit
of the Intercom number.
OPERATION
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To Camp-On (wait off-hook) for a busy station:
• Press * and await an answer.
To request a Callback (wait on-hook) for a busy station:
• Press CALL BACK and hang-up.
To make a Voice Over announcement to a busy station:
• Dial #, after splash-tone, speak.
4.1.3 Leaving a Message Wait
If the called user does not answer or is in DND mode, you may leave a
Message Wait. The called user will receive a Message Wait indication;
the LED of the CALL BACK button will flash.
OPERATION
To activate Message Waiting:
• Press the CALL BACK button and hang-up.
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4.2 External Calls
4.2.1 Placing external CO/VoIP calls
External calls are placed on CO/IP lines. These ‘lines’ are accessed
either by a button on the iPECS Phone assigned as a CO/IP line or by
dial codes. The CO/IP lines are grouped for different types of calls,
local, long distance, etc. Using the CO/IP line group code, you will be
able to access any line from the group. A Flex button on the iPECS
Phone assigned as a LOOP button lets you access a line from a group.
Dial codes for access to CO/IP lines are:
Individual CO/IP line access
88 + Line number (01-42 for iPECS-100 or 001-200 for iPECS-300 &
600).
CO/IP Group access
801-820 for iPECS-100 or 801-872 for iPECS-300 & 600
Any CO/IP Line access
9
When dialing on a CO line, which uses pulse style signals, you may
activate Dial Pulse to Tone Switchover changing to DTMF style dialing
for banking services, etc.
When placing an IP call, you must dial an IP address using ‘*’ in place of
the dot.
If Least Cost Routing is set-up, the number you dial will be analyzed
and the system will place the call on the least expensive route.
You may be assigned Dialing and/or CO/IP Line Access Restrictions,
in which case you will receive error tone if you attempt to dial or access a
restricted number/CO/IP line. CO/IP line and Station Class Of
Service (COS), which establish dialing restrictions, may vary during Day
and Night operation (Day/Night COS).
You may need to enter an
Authorization code before placing calls, in
which case you will receive a second dial tone.
Your external calls may be subject to Call Time Restrictions, you will
receive a Call Warning Tone prior to disconnect.
NOTE—In the event of an emergency, assigned Emergency
numbers (ex., a 911 call) may be dialed from any station in the
System, regardless of a Station’s dialing restrictions (COS).
OPERATION
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To place an external call:
• Lift the handset,
• Select/Dial the CO/IP line/group,
• Dial the desired number.
4.2.2 Waiting for the next available CO/IP line
If all the lines connected to your system are busy, you will receive an All
Trunks Busy signal. You may request to be notified when a line becomes
free.
OPERATION
To activate a queue if the selected/dialed line is busy:
• Select/dial a busy CO/IP line button,
• Press the CALL BACK button,
• Return to an idle state by going on-hook; when the line comes
available, the Station will be notified with ringing.
4.2.3 Account Codes: Tracking External calls for billing
In some cases, you or your company may desire to track calls for billing
or other purposes. You may enter an Account Code, which is output
from the system to a printer in the SMDR report. You must have an
Account Code Flex button, see
Assigning features to Flex buttons.
OPERATION
To enter an Account Code before the call:
• Lift the handset,
• Press the assigned ACCOUNT CODE button,
• Dial the Account Code (1-12 digits),
• Press *, Intercom dial tone is heard,
• Place the CO/IP call as normal.
To enter an Account Code during a call:
• Press the assigned ACCOUNT CODE button,
• Dial the Account Code (1-12 digits),
• Press *.
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4.2.4 Disable dialing from your phone
You can temporarily ‘Lock’ your phone by activating Temporary COS,
which will disable all dialing from the phone. To deactivate Temporary
COS you must enter the station’s Authorization code.
OPERATION
To activate Temporary COS:
• Press TRANS/PGM,
• Dial 21 (User Program code),
• Press HOLD/SAVE .
To deactivate Temporary COS:
• Press TRANS/PGM,
• Dial 22 (User Program code),
• Dial your Authorization code,
• Press HOLD/SAVE .
4.2.5 Temporarily override dialing restrictions at a phone
Override the dialing restrictions at any phone by activating Walking COS.
The Walking COS dialing restriction levels are applied for a single call
only. For multiple calls, you will need to reactivate Walking COS or
use the Flash button to regain CO/IP dial-tone.
OPERATION
To activate Walking COS:
• Press TRANS/PGM,
• Dial 23 (User Program code),
• Dial your Authorization Code (station number and password),
• Place call as normal.
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4.3 Using Automated Dialing
4.3.1 Using Last Number Redial (LNR)
The last number dialed on an external call is automatically saved in the
Last Number Redial (LNR) buffer. For users of an iPECS Display
Phone, the system will store the numbers dialed on the last ten calls.
OPERATION
To dial the Last Number for an external call:
• Lift the handset,
• Select the Redial Soft button,
• Press ▼ VOLUME ▲ to select from the last 10 numbers dialed,
• Press the Send Soft button or HOLD/SAVE.
NOTE—Press the
Next Soft button to view the previously dialed
number.
4.3.2 Using and Entering Save Number Dial
You may store the last number dialed on an external call to the Save
Number Dial buffer for convenient dialing at a later time. The Save
Number is stored until you save new number.
OPERATION
To place a call using Save Number Dial:
• Lift the handset,
• Press the SPEED button,
• Dial #.
To store a number in the Save Number Dial:
• While on an outgoing external call, press SPEED twice.
4.3.3 Using System Speed Dial Numbers
The iPECS-100 system has memory allocated for 800 System Speed
Dial numbers (bins 200-999). The iPECS-300 & 600 systems each
have memory allocated for 3000 System Speed Dial numbers (bins
2000-4999). You may, if allowed, use System Speed Dial to call
frequently dialed numbers.
In some cases, these numbers are divided into groups called System
Speed Zone Groups. In this case, you may access some numbers
and not others and your dialing restrictions may be invoked.
Only an Attendant can assign System Speed Dial numbers.
OPERATION
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To place a call using System Speed Dial:
• Lift the handset,
• Press the SPEED button,
• Dial the desired System Speed Dial bin number (200-999 for iPECS-
100 or 2000-4999 for iPECS-300 & 600).
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4.3.4 Using and Entering Station Speed Dial Numbers
Your iPECS Phone has access to 20 or 100 Station Speed Dial
numbers. For users in an iPECS-100, 20 Station Speed Dial numbers
(bins 00~19) are available. The iPECS-300 & 600 support 100 Station
Speed Dial numbers (bins (000~099). You can easily program each
speed dial bin with telephone numbers, up to 48 digits, to meet your
needs. The numbers may include several ‘special’ instructions:
PAUSE will momentarily stop dialing.
FLASH as 1
st
digit—Activate dial tone detect.
FLASH not as 1
st
digit—The system will generate a flash on the
CO line.
CALL BACK as 1
st
digit—Send digits as ISDN Keypad Facility
message.
‘*’ as 1
st
digit—Display Security, the stored number will not be
displayed when used.
‘*’ not as 1
st
digit—Dial Pulse to Tone Switchover, the system will
switch from pulse to tone dialing.
When entering a Speed Dial, a 16 character name may be associated
with the number for
Dial by Name. Characters are entered with two
keystrokes as in the chart below.
Q – 11
Z – 12
. – 13
1 – 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G – 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
*1 Blank
*2 - :
*3 - ,
0-00 #
Character Entry
OPERATION
To place a call using Station Speed Dial:
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• Lift the handset,
• Press SPEED ,
• Dial the desired Station Speed Dial bin number (00-19 or 000-099).
To enter a Station Speed Dial number with CO Line and Name:
• Press TRANS/PGM,
• Press SPEED ,
• Dial the desired Station Speed Dial bin number,
• Select/dial the CO/IP line/group,
• Dial the desired number to be stored,
• Press HOLD/SAVE,
• Enter the associated name if desired, using the alpha-numeric entry
chart,
• Press HOLD/SAVE.
To assign a Station Speed Dial number directly to a Flex button:
• Press TRANS/PGM,
• Press the desired Flex button,
• Select the Tel Num Soft button,
• Select/dial the CO/IP line/group,
• Dial the desired number,
• Press HOLD/SAVE,
• Enter the associated name if desired, using the Character Entry
chart,
• Press HOLD/SAVE.
4.3.5 Using Dial by Name and Entering your Name
Dial by Name employs three ‘Directories’: Intercom, User or Station
Speed Dial
, and System Speed Dial.
To allow others to contact you via the Intercom directory, you must enter
a name for your station, up to 12 characters.
OPERATION
To place a call using Dial by Name:
• Press SPEED twice,
• Dial the desired directory, 1: Intercom, 2: User Speed Dial, 3:
System Speed Dial, the LCD displays the first two names, in
alphabetical order,
• Scroll using ▼ VOLUME ▲ . To enter search characters, refer to the
Character Entry chart in section 4.3.4,
• Press HOLD/SAVE to place the call.
To enter your station user name:
• Press the TRANS/PGM button,
• Dial 74,
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• Dial name, up to 12 characters (refer to the Character Entry chart in
section 4.3.4,
• Press HOLD/SAVE .
4.3.6 ACNR: To retry a busy external number until answered
When making an external call and a busy signal is received, the system
can be set to retry the number until the call is connected, the feature is
cancelled, or the maximum number of retries is attempted—this is
Automatic Called Number Redial (ACNR).
For each retry, the system will activate your speaker then place the call
with the microphone muted. When the remote end answers, you must
select the
Speak Soft button or lift the handset. Either of these actions
will cancel the ACNR request as well as connect you to the remote party.
OPERATION
To set up an ACNR, while on an outgoing call:
• Use the Navigation button to display the next menu and select the
ACNR Soft button,
• Hang-up handset.
To cancel the ACNR request:
• Press the ACNR Soft button.
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5. Transfer, Conference & Other Call Handling
5.1 Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource of the
system, Call Transfer. You can screen the transfer with the receiving
party (Screened Call Transfer) or complete the transfer without
screening (Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold, will
receive
MOH and will recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or DND, it may
immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
OPERATION
To Transfer an active call:
• Press TRANS/PGM,
• Call receiving party,
• For Unscreened Call Transfer, hang-up,
• For Screened Call Transfer, at answer or Splash tone, announce call.
5.2 Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of several
holding states. In System Hold, other non-restricted stations may pickup the call. In Exclusive Hold, only the holding station may pick-up the
call.
The system is assigned a preferred hold type (System or Exclusive).
You may override this Hold Preference by pressing the HOLD/SAVE button
twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the holding
station and other iPECS Phone users.
There are also user operations such as pressing a DSS/BLF button that will
place a call in Automatic Hold.
Calls will remain in the held state for a period and then recall the user.
This Hold Recall is provided with a different ring signal. If not
answered in a timely manner, the Attendant will receive Attendant Hold
Recall.
OPERATION
To place a call on Hold:
• Press HOLD/SAVE .
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5.3 Broker Call: Switching between two calls
You may switch between the active call and a call on Hold, placing the
active call on Hold acting as a broker between two or more parties,
Broker Call. iPECS Phone users may ‘broker’ for multiple calls up to
the number of CO/IP line buttons.
OPERATION
To switch between two calls, Broker Call:
• Press the desired CO/IP line button.
5.4 Joining Multiple People in a Conference
You can establish a Conference with up to 3 parties, or 24 parties when
using a Multi-Party Conference Interface Module (MCIM). The other
parties in the Conference may be internal or external.
A Conference can be placed on Hold and is subject to
Hold Recall.
You may also use the Conference operation to join 2 external parties in a
private conversation. This is an Unsupervised Conference, which is
not subject to the normal Hold Recall operation.
OPERATION
To establish a Conference:
• Establish call with one of the desired conference parties,
• Select the Conf Soft button,
• Establish call with the other conference party,
• Select the Conf Soft button,
• Select the Conf Soft button again to establish the conference.
To place a Conference on Hold:
• Press the HOLD/SAVE button.
To retrieve the Conference from Hold:
• Select the Conf Soft button.
To establish an Unsupervised Conference:
• Establish conference with two external parties,
• Select the Conf Soft button.
To retrieve an Unsupervised Conference:
• Select the Conf Soft button.
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5.4.1 Setting up a Conference Room
In addition to establishing a Conference, up to 9 Conference Rooms
can be set up letting up to 24 parties converse when using a MCIM.
When setting up a Conference Room, a password can be designated for
invited parties (internal and external parties) to use for accessing the
established Conference Room.
OPERATION
To set-up a Conference Room:
• Press the TRANS/PGM button,
• Dial 53 to create a Conference Room,
• Dial the desired Conference Room number (1-9),
• If desired enter a password for the Conference Room (up to 12
digits),
• Press HOLD/SAVE to establish the Room.
To join a Conference Room:
• Lift the handset,
• Dial 59 (Conference Room entry code),
• Dial the Conference Room Number,
• Dial the Conference Room password.
To delete a Conference Room:
• Press the TRANS/PGM button,
• Dial 54 (delete Conference Room code),
• Dial the Conference Room number (1-9),
• Dial the Conference Room password,
• Press HOLD/SAVE to delete the Conference Room.
5.5 Call Park: Placing a call on Hold to Page
A user may transfer an active CO/IP call to a special holding location
(Park Orbit), which can be accessed easily from any station in the
system. Typically, this feature is used with
Paging to notify the desired
user of a parked call.
Parked calls are subject to
Hold Recall after the Call Park timer.
OPERATION
To park an active external call:
• Press TRANS/PGM,
• Dial the Park Orbit (601-610 for iPECS-100 or 601-619 for iPECS-
300 & 600),
• Return to idle.
To retrieve a parked call:
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• Lift the handset,
• Dial the Park Orbit.
5.6 Two-Way Record: Recording a call
You may record an active external conversation in your Voice Mail Box.
OPERATION
To activate Two-Way Record while on a CO/IP call:
• Use the Navigation button to display the next Menu and select the
Record Soft button, record warning tone is heard and recording
starts.
To stop Two-Way Record while on a CO/IP call:
• Use the Navigation button to display the next menu, and select the
Record Soft button or,
• Hang-up, return to idle.
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6. Get Your Messages & Send SMS
The iPECS Phone allows you to send and receive several types of
messages. These are accessed via the Message Summary Display,
and described in the following paragraphs:
1: ST—Station Message Wait
2: CL—CLI Message Wait
3: VS—VSF Message Wait
4: VM—Commercial Voice Mail
5: FS—Feature server
6: MS—SMS message wait
6.1 Responding to a Station Message Waiting Indication
Another station can leave a Station Message Waiting indication when
you do not answer or your phone is in
DND. A flashing MSG LED on
the iPECS Phone indicates a Message Waiting. As a further notification,
a Message Wait Reminder Tone can be provided. You may review
and delete messages as well as respond with a call back.
OPERATION
To review your Station messages:
• Press the CALL BACK button, the LCD shows the Message Summary
display,
STA CLI VSF VMS UMS SMS
001 001 005 006 001 004
• Dial 1 to view Station messages,
• Press the ▼ VOLUME ▲ button to scroll through the messages.
To return a call from the current message:
• Press the CALL BACK button.
To delete the Station Message Wait:
• Dial ‘*’, and press 1.
To delete all Station Message Waits:
• Dial ‘#’, and press 1.
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6.2 Responding to a CLI Message indication
When external calls to your phone are not answered and Caller
Identification is provided from the network, a Calling Line Id. (CLI)
message is logged. You may review, delete or return these messages.
OPERATION
To review CLI Messages using a Flex button:
• Press the flashing CLI MESSAGE button, the first CLI message
information is displayed,
• Press ▼ VOLUME ▲ to scroll through CLI message wait information.
To review CLI Messages using the Summary Display:
• Press the flashing CALL BACK button, the LCD shows the Message
Summary display,
STA CLI VSF VMS UMS SMS
001 001 005 006 001 004
• Dial 2, the first CLI message information is displayed,
• Press ▼ VOLUME ▲ to scroll through CLI message wait information.
To delete the current CLI Message:
• Dial ‘*’ button, the next CLI message is displayed.
To delete all CLI Messages:
• Press SPEED ,
• Press * twice.
To respond to the current CLI message with a call:
• Press HOLD/SAVE .
6.3 Getting Voice Mail Messages
When callers are forwarded or recall to your Voice Mail Box, they can
leave a voice message. Your Voice Mail Box is part of the integrated
VMIM/VSF module, the iPECS Feature Server or an external Voice Mail
system.
These Voice Mail systems allow access to and management of the
received voice messages. While in your Mail Box, you have control of
your password and Mail Box greeting. In addition, you can remotely
control Call Forward for your station from the VMIM/VSF. You will need
to register an
Authorization Code for your station to access the
VMIM/VSF Voice messages.
OPERATION
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To retrieve Voice Mail locally using a Flex button:
• Press the VOICE MAIL Flex button,
• Dial your Mail Box number and corresponding password to receive
the ‘Number of Messages’ prompt,
• Dial desired option codes,
• At completion of session, hang-up to return to idle.
To retrieve Voice Mail locally using the CALL BACK button:
• Press the flashing CALL BACK button, the LCD shows the Message
Summary display,
STA CLI VSF VMS UMS SMS
001 001 005 006 001 004
• Dial 3 for VMIM/VSF, 4 for external VM or 5 for Feature Server
Voice Mail,
• After the prompt enter your station number and password,
• Dial desired option codes,
• At completion of session, hang-up to return to idle.
To access your Voice Mail Box from a Remote Location:
• Lift the handset,
• Dial the telephone number of a DISA CO line answered by the
VMIM/VSF Auto Attendant,
• At answer, dial # to receive the ‘Mail Box & Password’ prompt,
• Dial the Mail Box and password to receive the ‘Number of
Messages’ prompt,
• Dial desired option codes,
• At completion of session, hang-up.
6.4 Sending and Receiving Short Text Messages
You can exchange short text messages (max. 100 alphanumeric
characters) with other iPECS display Phone users. These messages
will activate the CALL BACK button LED and are displayed on the iPECS
Phone LCD.
OPERATION
To send an SMS message to another iPECS display Phone:
• Press the TRANS/PGM button,
• Dial 36 (SMS send code),
• Dial 1 to resend an existing message, or 2 to send a new or edit an
existing message,
• Enter the station range to receive the message, to send to a single
station enter the station number twice,
• Dial your message using 2 key strokes for each character,
• Press HOLD/SAVE to send your message.
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To view your received Short text messages:
• Press the flashing CALL BACK button, the LCD shows the Message
Summary display,
STA CLI VSF VMS UMS SMS
001 001 005 006 001 004
• Dial 6, the first two SMS messages are shown in brief,
• Dial the Message number to view the entire SMS message.
To delete received Short text messages:
• Press the # key,
• Dial 1 to delete the message, 2 to cancel or 3 to delete all received
Short text messages.
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7. Using the Display Menu
With the Display Menu, you can access the LIP-7024LD PhoneBook and
Schedule as well as other phone features through simple menu trees.
The Display Menu is activated using the Menu Navigation button.
Items from a menu may be selected by dialing the associated digit
or using the Navigation and OK buttons to select an item. The main
Display Menu selections are show in the LIP-7024LD as below.
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7.1 Ez Menu
You may access Speed Dial, including Dial-By-Name, Outgoing (Dialed)
and Incoming Received Call Logs (10 calls each), Call Forward and
other features without complex dial codes by selecting ‘Ez-Menu’. From
the Ez-Menu and sub-menus, select an item dialing the associated digit
or use the Navigation and OK button to select an item. Also, Soft
buttons, such as Exit, Sel, and Back, may be available.
7.2 Phone Book
Under the Phone Book Menu, you may search, add, edit, and delete
contacts. Use the associated dial pad digits or Navigation and OK
buttons to access the Phone Book sub-menus. Where required,
characters may be entered with the ABC soft button.
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7.3 Schedule
The LIP-7024LD will notify you of a schedule activation with a flashing
icon and alarm ring. You may record, edit or delete scheduled events
such as conferences and search scheduled records from the Schedule
sub-menus. Use the associated digit or the Navigation and OK buttons
to select an item from the sub-menus
.
7.4 Customize
You may customize certain characteristics of the LIP-7024LD. The
display language can be selected from the available languages
supported, a user name can be entered, one of eight ring signals can be
defined, and headset operation can be defined.
Use the associated digit or th Navigation and OK buttons to select sub-
menu items and enter values for the custom settings.
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7.5 Setting
You may define certain settings of your LIP-7024LD. With the Enblock
setting enabled, all digits you dial to place a call are sent as a block of
digits after you select the SEND Soft button. The Station COS setting
permits you to activate Temporary and Walking Class of Service to
establish dialing privileges of the phone. In addition, the station
password and Intercom Answer mode (Handsfree, Privacy or Tone ring)
can be set. Use the associated digit or the Navigation and OK
buttons to select sub-menu items and enter values for the desired
Setting.
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7.6 Voice Mail
You may access a list of messages left in your internal or external voice
mail or in your unified message server if installed. You may then select
a message from the list. Use the associated digit or the Navigation
and OK buttons to select an item from the list.
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8. Remote System Access
8.1 Direct Inward System Access (DISA)
DISA (Direct Inward System Access) allows remote users to gain access
to the system’s resources. The system will recognize remote user dialed
inputs (call other stations, place calls over CO/IP lines, review voice
mails, etc). Remote users may be required to enter an
Authorization
Code
.
OPERATION
To access system resources remotely:
• Call the system’s DISA facility,
• Await answer and dial your authorization code (station number and
password),
• Dial as needed for the desired system resource.
8.2 Mobile Phone Extension
When away from your desk or office you can place and receive iPECS
calls on a registered mobile phone. You may need to activate the
Mobile Phone Extension feature and assign the Mobile Phone number.
This feature is only effective with an ISDN CO line.
OPERATION
To register a mobile phone number:
• Press the TRANS/PGM button,
• Dial 37,
• Dial the mobile phone number,
• Press the HOLD/SAVE button.
To activate a registered mobile phone from the user’s station:
• Press the TRANS/PGM button,
• Dial 38,
• 1 to activate, 0 to deactivate,
• Press the HOLD/SAVE button.
To place a call from the mobile extension using the iPECS:
• Dial the ISDN DID number of the station, the system will check the
Caller Id, answer the call and the user will receive intercom dial tone,
• Place internal or external iPECS call as normal.
To Transfer a call from the mobile extension using the iPECS:
• Dial “*” while on an iPECS call,
• Dial the desired extension, the call is transferred and the mobile
phone returns to idle,
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NOTE—The mobile may reconnect to the transfer by pressing the #
key.
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9. Miscellaneous Features
9.1 Background Music and Music on Hold
Two audio sources can be connected to the system. These sources or
an internal source provide input for Background Music (BGM) and Music
On Hold (MOH). In addition, a recorded message from the VMIM can
be used. BGM is played over the speakers of the iPECS Phone when
the station is idle. MOH is played to callers placed on
Hold.
There are four possible selections for BGM and MOH:
1: Off
2: Source BGM1
3: Source BGM2
4. VMIM message
OPERATION
To turn on Background Music:
• Press HOLD/SAVE to cycle through the BGM selections.
9.2 Using Internal, External and Meet-Me Paging
The User can broadcast announcements to other stations and/or
external speakers. Stations are assigned to one or more of the Internal
Page Zones. The system has two External Page Zones that can be
connected to external speakers.
Page Zone codes are:
Internal Page Zones:
iPECS 100 501-510
iPECS 300 & 600 501-535
Internal All Call Page 543
External Page Zones 545-546
External All Call Page 548
All Call Page 549
If the desired Page Zone is busy, the User can elect to be recalled when
their turn comes in the queue. Users can also request a paged party
answer the Page using Meet-Me Paging. In this case, the paged party
may answer the page from any phone in the system by dialing the MeetMe code.
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OPERATION
To make a page:
• Lift the handset,
• Dial the desired Page zone,
• If assigned, after page warning tone, make announcement.
To queue for a page when busy is received:
• Press the CALL BACK button,
• Replace the handset returning to idle.
To answer a Meet-me-Page:
• Lift the handset.
• Dial 544 (Meet-Me-Page code).
9.3 Push-To-Talk (PTT) Page
iPECS Phones can be assigned as a member of one or more of the
system’s nine Push-To-Talk (PTT) page groups. Users separately login or log-out of any one or all PTT groups to which the phone is assigned.
Once logged in, place or receive one-way page announcements to/from
other users who are logged in to the same PTT group.
OPERATION
To log-in to a PTT group:
• Dial #0,
• Dial the desired PTT group number (1-9 or 0 for all groups),
To log-out of the PTT group(s):
• Dial #0, the PTT Log-in/out code,
• Press the * key.
To place a page announcement to the active PTT group:
• Press and hold the PTT Flex button,
• After confirmation tone, make page announcement.
9.4 Wake-Up Alarm
iPECS supports an Alarm clock for each station in the system. The
alarm clock can be set to repeat daily or as a one-time alarm.
When responding to the alarm by lifting the handset, BGM will be
provided.
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OPERATION
To set the Wake Up Alarm clock:
• Press TRANS/PGM,
• Dial the Station User Program code 41,
• Dial 2-digit hour and minute for alerting,
• For a daily (repeating alarm), dial #,
• Press HOLD/SAVE .
To erase Wake-Up:
• Press TRANS/PGM,
• Dial the Station User Program code 42,
• Press HOLD/SAVE .
9.5 Alarm/Door Bell
The system can monitor external Alarm or Door Bell contacts:
Alarm Monitor—should the external contact activate, a unique Alarm
Ring signal and LCD display may be received. To restart the monitor
circuit, the external contacts must be deactivated and the Alarm Ring
signal terminated.
Door Bell—a unique Door Bell Ring (single tone burst) may be received
each time the external contact is activated. A system contact also can
be assigned to act as a Door Open contact.
OPERATION
To terminate the Alarm signal:
• Dial 565.
To activate the Door Open contacts:
• Lift the handset,
• Dial Door Open code, #* and contact number 1-4.
NOTE—Contacts 3 & 4 are only available in the iPECS -300 & 600.
9.6 Power Fail Transfer
When AC power to the system fails, back-up operation may be provided
with back-up batteries or Power Fail Transfer (PFT). When battery
back-up is provided the station will operate normally. When PFT is
implemented, an SLT is connected to a CO line by the system. This
SLT can be used as any normal SLT, providing service while power is
out.
9.7 System Voice Memo
The integrated Voice Mail modules incorporate several Voice Memos to
provide Station Users with general information such as station number,
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date, time, and feature status. Voice Memos are heard over the
speaker of the iPECS Phone and over the handset for SLTs.
For the Station Status Memo, the following items are reported:
ICM Signaling Mode (Handsfree/Tone/Privacy)
Station IP Address
Station Mac Address
Number of messages x (x: number of all message waiting)
Wake-Up Time (hh:mm)
Do Not Disturb
Forwarded to station xxx
Forwarded to speed bin xxx
Queued CO/IP line xxx
Locked (Temporary COS)
COS x
NOTE—only activated features are announced.
OPERATION
To hear Date & Time memo:
• Dial Voice Memo feature code (661 for iPECS-100 or *661 for
iPECS-300 & 600), date and time memo is heard, “Date is May
2nd.Time is xx:xx pm”.
To hear Station Number Prompt:
• Dial Voice Memo feature code (662 for iPECS-100 or *662 for
iPECS-300 & 600), the station number memo is heard, “This is
station 150”.
To hear Station Settings:
• Dial Voice Memo feature code (663 for iPECS-100 or *663 for
iPECS-300 & 600), Station Status Memo is heard.
9.8 Hot Desk
iPECS phones in the system may be assigned for Hot Desk operation.
These Hot Desk phones let you log-on and use the Hot Desk phone as if
it were your station. Once logged-on, the Hot Desk station will take on
the attributes assigned to your station number and you can make calls as
normal. When logged-out, calls to your station number are forward to
the destination you chose.
To Log on to a Hot Desk station:
• Lift the handset,
• Dial “* 0”,
• Dial your Authorization Code (station number and Password).
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To Log out of the Hot Desk station:
• Press the TRANS/PGM button,
• Dial * twice,
• Use the ▼ VOLUME ▲ to select a call forward destination for your calls,
speed dial, joined mobile phone, VMIM/VSF, or VM group,
• Press the HOLD/SAVE button.
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10. Working with PBX, Centrex & ISDN features
10.1 Access PBX or Centrex features
The iPECS has been designed to operate with a host PBX system or
Centrex services from your service provider. The iPECS connects to
such a host with analog CO lines.
When accessing a CO line, the phone will act as an extension of the host,
allowing access to the host system features using the host dial codes.
While on a call, use the iPECS Flash feature to transfer calls to other
host extensions or access features of the host.
The Flash feature may be used on other CO lines to regain dial tone
from the CO line without relinquishing control of the CO line to place
another call.
OPERATION
To access PBX or Centrex features while idle:
• Lift the handset,
• Select/dial access a PBX/Centrex CO line,
• Dial PBX/Centrex feature code.
To access PBX/Centrex features while on a PBX/Centrex CO line:
• Use the Navigation button to display the next menu, and select the
Flash soft button,
• After receiving new dial tone, dial PBX/Centrex feature code.
10.2 Access the ISDN Network
10.2.1 Using the Keypad facility to access ISDN features
Access to certain features of your ISDN services requires that dialed
digits be sent to the ISDN as data and not tones. In this case, dialed
digits are sent as ‘Keypad messages’.
A Keypad Facility button must be assigned using the
Flex Button
program
procedures. Once active, dial into the ISDN for services;
however, actions other than dialing will deactivate the Keypad Facility
operation.
OPERATION
To activate Keypad Facility operation:
• Press the KEYPAD FACILITY button to switch to keypad mode,
• Dial as desired.
To deactivate Keypad Facility operation:
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• Press KEYPAD FACILITY ,
OR
• Press a Feature or Flex button.
10.2.2 Using ISDN Supplementary Services
ISDN service providers may incorporate features similar to those of
Centrex. These ISDN Supplementary services are provided on a
subscription basis and, as with Centrex, are accessed using the
Flash
button on an iPECS phone.
Using supplementary services an ISDN line can be placed on Hold and a
second call placed on the line. You may then alternate between the two
held calls (Broker Call) using the hold button. An ISDN line conference
can be established using the FLASH and CONF buttons. The conference
can also be placed on hold.
OPERATION
While on an ISDN CO line, to access ISDN Supplementary services:
• Press FLASH ,
• Press HOLD/SAVE , CONF, or CO line button to activate the desired
feature.
10.2.3 Activating ISDN Caller ID Restriction
iPECS Phone users can restrict the transmission of Caller ID to the farend. This may be a subscription service of your carrier. Separate Flex
buttons are required to activate outgoing, Connected Line (COL), and
incoming, Calling Line ID (CLID) restriction.
OPERATION
To restrict Caller ID:
• Lift the handset,
• Press the CLIR/COLR button and place the call.
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11. Setting Features & Flex buttons
11.1 Entering Station Program Data
A special code set is available for iPECS Phone users to assign certain
attributes such as Authorization Codes (Passwords). After entering the
User Program mode, you dial the codes to select the attribute and setting.
Once selected, the setting is saved. A list of the User Program codes,
the feature/function and any input required are given in
Appendix B. In
some cases, you enter these codes as part of Flex button assignments.
OPERATION
To assign user programmable attributes to your station:
• Press TRANS/PGM,
• Dial desired User Program codes shown in Appendix B,
• Press HOLD/SAVE .
11.2 Assigning Features to Flex Buttons
You may assign features and functions to the Flex buttons on your
iPECS Phone. If allowed, you may even assign CO/IP lines to the Flex
buttons.
Flex buttons may be assigned for most features providing One-Touch
feature activation (e.g., a Flex button may be assigned to access the
Account Code feature and may include the Account code digits, as a
one-touch account code button).
Features that may be assigned to a Flex button include:
DSS/BLF—enter station number,
Speed Dial—enter Station/System Speed dial bin number,
Flex Numbering Plan—enter Flex Numbering Plan code (refer to
Appendix A),
User Program Code—press TRANS/PGM and enter a User Program code
(refer to Appendix B)
CO/IP Line—enter the CO/IP line or group number.
OPERATION
To assign a feature to a Flex button:
• Press TRANS/PGM,
• Press the desired Flex button,
• Dial desired code and required inputs. For User Program codes
Appendix B), first press the TRANS/PGM,
• Press HOLD/SAVE .
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12. Appendix A Flexible Numbering Plan
Feature iPECS-
100
iPECS-
300
iPECS-
600
Remark
Intercom Call
100169
100399
10001599
Internal Page Zone
501510
501535
501-535
Internal All Call Page
543 543 543
Meet Me Page
544 544 544
External Page Zone 1~2
545546
545546
545-546
External All Call Page
548 548 548
All Call Page
(Internal/External)
549 549 549
SMDR Account Code Enter
550 550 550 SLT use
only
Flash Command to CO Line
551 551 551 SLT use
only
Last Number Redial
552 552 552 SLT use
only
DND (Toggle On/Off)
553 553 553 SLT use
only
Call Forward
554 554 554
Speed Dial Programming
555 555 555 SLT use
only
Message Wait/Callback
Enable
556 556 556 SLT use
only
Message Wait/Callback
Return
557 557 557 SLT use
only
Speed Dial Access
558 558 558 SLT use
only
Cancel DND/FWD/Pre MSG 559 559 559 SLT use
only
CO System Hold
560 560 560 SLT use
only
Program Mode Access
561 561 561 SLT use
only
Attendant Unavailable 562 562 562
Answering Machine Emulation 564 564 564
Alarm Reset
565 565 565
Group Call Pickup
566 566 566
Universal Night Answer
567 567 567
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Feature iPECS-
100
iPECS-
300
iPECS-
600
Remark
Account Code with bin 568 568 568
Walking COS Code
569 569 569
ACD Supervisor On/Off Duty 571 571 571
ACD Supervisor Login 572 572 572
ACD Supervisor Logout 573 573 573
ACD Help Code 574 574 574
ACD Calls In Queue Display 575 575 575
ACD Supervisor Status Display 576 576 576
ACD Supervisor Monitor 577 577 577
ACD Reroute Queued Call
w/answer
578 578 578
ACD Reroute Queued Call w/o
answer
579 579 579
Enter Conference Room 59 59 59
Camp-On Answer
600 600 600 SLT use
only
Call Parking Locations
601610
601619
601-619
Group Pilot Number 620-
659
620667
620-667
Station User VMIM/VSF
Features
66 *66 *66
Call Coverage button
67 67 67
Direct Call Pickup
7 7 7
CO/IP Group Access
8xx
01-20
8xx
01-72
8xx
01-72
Individual CO/IP Line Access
88xx
01-42
88xxx
001200
88xxx
001-400
Retrieve Last Held CO/IP
8* 8* 8*
Retrieve Individual Held
CO/IP
8#xx
8#xxx
8#xxx
xx(x) = CO
Line
number
Access CO Line in the 1st
available CO Group
9 9 9
Attendant Call 0 0 0
VM Message Wait Enabled *8 *8 *8
VM Message Wait Disable *9 *9 *9
Door Open (1st Door )
#*1 #*1 #*1
Door Open (2nd Door )
#*2 #*2 #*2
Door Open (3 Door )
rd
#*3 #*3 #*3 iPECS-300
& 600
Door Open (4 Door )
th
#*4 #*4 #*4 iPECS-300
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Feature iPECS-
100
iPECS-
300
iPECS-
600
Remark
& 600
MCID Request *0 *0 *0
AME Feature
564 564 564
Unsupervised Conference Timer
Extension code
## ## ##
PTT Group Login/Logout
#0 #0 #0
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13. Appendix B User Program Codes
Code Function Remarks SLT
10 Enblock Mode Dialing iPECS LIP-7000 only
11 x
Differential Ring, Intercom
Select Ring Tone 1-8
12 x
Differential Ring, CO/IP line
Select Ring Tone 1-8
13 x
Intercom Answer Mode
Select ICM Signal mode,
1: HF, 2: TONE, 3: Privacy
14 x
Call Coverage Attribute
Setting ( X = 1-2 )
1+; On/Off, 2+: ring delay (0-
9)
15 x
Station Ring Download
Select download Ring Tone
0-9
19 Ear&Mic Headset Usage iPECS LIP-7000 only
21
Knock Down Station COS
Yes
22
Restore Station COS
May require Authorization
code
Yes
23
Walking COS
May require Authorization
code
Yes
31
Station Message Wait
Retrieve
Yes
32
CLI/IP Message Wait Retrieve
33 x
Authorization Code (Password)
Entry
Station number +up to 12
digits, no Flex button
Yes
34
Assign DID CALL WAIT Button
35
Message Wait in
Executive/Secretary pair
36
Send SMS Message
37
Register Mobile Extension
38
Activate Mobile Extension
41 xx
Set Wake-Up Time
Input time, 24 hour clock
Yes
42
Erase Wake-Up Time
Yes
51 xx
Custom/Pre-defined Message
Display
Select Message 00~20
Yes
52 xx
Register Custom Message
(Message 00)
Input up to 24 characters
Yes
53 x
Create Conference Room
Input Conf Room (1-9) &
password
54 x
Delete Conference Room
Input Conf Room (1-9) &
optional password
61 x
Headset/Speakerphone Mode
62 x Headset Ring Mode
1: Speakerphone, 2:
Headset, 3: both
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Code Function Remarks SLT
71 LCD Display Mode
72 Version Display
73
Background Music
74 x
Station User Name
Registration
Input up to 7 characters
Yes
75 Display Phone IP Address
76 Change Phone IP Address
77 Display Phone MAC IP Address
78 Change Mode
79 Display Phone Version
70 Display Soft Message
7*
Display Serial number/Package
for SMEMU
80
Assign RECORD Button
Requires VSF/External SMDI
VM
81
Assign ISDN CLIR Button
82
ISDN COLR Button
84
Assign ACCOUNT CODE Button
85
Assign LOOP Button
86
Assign ATD INTRUSION Button
88
Assign CAMP-ON Button
89
Assign KEYPAD FACILITY Button
8#
Assign OHVO Button
90
SPEED Button Assignment
iPECS LIP-7000 only
91
CONF Button Assignment
iPECS LIP-7000 only
92
CALL BACK Button Assignment
iPECS LIP-7000 only
93
DND Button Assignment
iPECS LIP-7000 only
94
FLASH Button Assignment
iPECS LIP-7000 only
95
MUTE Button Assignment
iPECS LIP-7000 only
96
MONITOR Button Assignment
iPECS LIP-7000 only
97
REDIAL Button Assignment
iPECS LIP-7000 only
98
FWD Button Assignment
iPECS LIP-7000 only
99
Assign PTT Button
*0
Hot Desk Login Code
**
Hot Desk Log out Code
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