ClickCall
User Guide
Please read this manual carefully before
operation. Retain it for future reference.
Copyright © 2013 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved.
This material is copyrighted by Ericsson-LG Ent erprise Co., Ltd. Any unauthorized
reproductions, use or disclosure of this material , or any part thereof, is strictly prohibited and is
a violation of Copyright Laws.
Ericsson-LG Enterprise reserves the right to make changes in s pecifications at any time without
notice.
The information furnished by Ericsson-LG Enterpri se in this material is believed to be accurate
and reliable, but is not warranted to be true in all cases.
Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Ent erprise Co ., Ltd.
Document Information
S/W Version Issue Changes Release Date
1.0Ae 1.0 Preliminary release 2013-07-22
1.0Ag 1.1 Auto Start Function 2013-09-04
1.0Ag 1.2 General edits 2014-04-17
1.0Ai 1.3 Added Hotkey and Autocall Function 2014-04-21
Table of Contents
Before Starting .................................................................. 1
What is iPECS ClickCall ............................................................................................... 1
About User Guide
Notes .............................................................................................................................................1
Installation ......................................................................... 2
Installing iPECS ClickCall ............................................................................................ 2
System Requirement .....................................................................................................................2
License and Account Information ..................................................................................................3
iPECS ClickCall Installation ...........................................................................................................3
Settings .............................................................................. 6
Viewing the iPECS ClickCall Menu ............................................................................. 6
iPECS ClickCall Settings
Accessing the Settings Window ....................................................................................................7
Information and Function Settings .................................................................................................8
Using iPECS ClickCall .................................................... 12
......................................................................................................... 1
............................................................................................. 7
Activating iPECS ClickCall ........................................................................................ 12
Making Calls Using iPECS ClickCall
Call by Highlighting Numbers ......................................................................................................13
Call by dialing a number ..............................................................................................................14
Calling from the Call History ........................................................................................................15
Useful Information .......................................................... 17
Troubleshooting Guide .............................................................................................. 17
User and System Information not entered ...................................................................................17
User Information not entered .......................................................................................................18
System Information not entered ..................................................................................................18
iPECS ClickCall User Guide - Issue 1.3 i
......................................................................... 13
Wrong User Information entered .................................................................................................19
Wrong System Information Entered ............................................................................................19
Busy Desktop Phone ...................................................................................................................20
Frequently Asked Questions ..................................................................................... 20
Open Source Software Notice
GPL License: ..............................................................................................................................21
................................................................................... 21
ii iPECS ClickCall User Guide - Issue 1.3
Before Starting
What is iPECS ClickCall
The iPECS ClickCall is a PC based application that al lows you to dial numbers from a Web
page or document. iPECS ClickCall operates on your PC or Lap-top in conjunction with your
iPECS System and iPECS desktop phone to qui ckly place calls to numbers displayed in a Web
page or in a document such as a pdf, docx, or xls f i le.
Highlighting a number opens iPECS ClickCall di splaying the number. Then clicking the ‘Call’
icon places the call to the highlighted number connecting to your iPECS desktop speakerphone.
About User Guide
This iPECS ClickCall User Guide is intended t o provide you with the information needed to
install, set-up, and use iPECS ClickCall. The guide consists of t hree Chapters and an Appendix,
as well as this Before Starting section.
Before Starting
Chapter 1: Installation
Chapter 2: Settings
Chapter 3: Using the iPECS ClickCall
Appendix: Useful Information
Notes
The following icons and notices are used in this gui de to convey important cautions and notes.
CAUTION
A caution statement alerts you to situations t hat may cause damage to hardware, software, or
data.
NOTE
A note provides additional explanations, i m port ant information, or a reference to related
information.
iPECS ClickCall User Guide - Issue 1.3 1
Chapter 1
Installation
This chapter describes system requirements for proper operatio n of the application and
explains how to install iPECS ClickCall on your c om puter.
Installing iPECS ClickCall
Before starting the installation process, verify your PC complies with the System Req ui rements
below and the License and Account information are configured by your iPECS system
administrator. You should also close all ot her act ive programs to assure no interference during
installation.
System Requirement
Hardware:
CPU: Intel Core2 Duo 2.8GHz or Higher
RAM: 512MB or Higher
HDD: 100 MB or Higher
Graphic: 800ⅹ600 16-bit Color or higher
LAN: 100/1000 Base T NIC (Network Interface Card)
OS:
Windows 7/8
Supporting Programs:
Microsoft Internet Explorer 10.0 or lowe r
Google Chrome 27.0 or lower
Mozilla Firefox Browser 19.0 or lower
Microsoft Office Excel, PowerPoint, Word, Outlook 2013 or lower
Adobe Reader 9,10,11
Windows Text Document
2 iPECS ClickCall User Guide- Issue 1.3
License and Account Information
Prior to registration of iPECS ClickCall with the host iPECS system, the host iPECS system
must have the iPECS ClickCall software license i nstalled. Also, the host iPECS system
administrator must input account information in the host iPECS system database as below.
iPECS-CM system
– Extension Information > Terminal Information > Terminal Attribute, then set the ‘Click
Call Use Option’
– Extension Information > Number(DN) Information > DN Attribute, then set the ‘Extension
Password’
iPECS UCP system
– Device Login > Station User Login (PGM443), then set the ‘ID’, ‘Password’, and ‘Desired
Number’.
iPECS ClickCall Installation
This section explains how to install the iPECS Clic kC al l appl ication. The software can be
obtained by download from the Web using the download URL available from your iPECS
system administrator.
To install the ClickCall
► Step 1: Open your browser and point to the URL provided by your system administrator.
► Step 2: Download and run the iPECS ClickCall_Setup.exe.
► Step 3: The iPECS ClickCall install wizard appears. In the screen, click ‘Next’ to continue.
iPECS ClickCall User Guide - Issue 1.3 3
► Step 4: In the Destination Folder window, you may either accept the default destination for the
installation (C:\Program Files\iPECS\iPECS ClickCall), which is recommended, or select
‘Change’ to locate a different directory or specify a directory. If you specify the directory, do not
include spaces or special characters in the dire ct ory name. Then, click ‘Next’ to continue.
► Step 5: To start the install, click ‘Install’. To cancel the install, click ‘Cancel’.
4 iPECS ClickCall User Guide- Issue 1.3
► Step 6: The installation begins and progress bars display in the Setup Status screen.
► Step 7: When install of the application is complete, the Install Finish screen di splays. To
acknowledge the completion, click ‘Finish’.
► Step 8: After completing the iPECS ClickCall installation, the requir ed Acrobat Reader plug-in
installs and you are notified of the plug-in install pr ogress.
► Step 9: When the installation is complete, the shortcut icon is created on the desktop. You may
also access the application from the Windows ‘Start’ menu under All Programs (P) > iPECS >
iPECS ClickCall’.
iPECS ClickCall User Guide - Issue 1.3 5
Chapter 2
Settings
After the installation process is completed iP ECS ClickCall must be configured with the User,
System and Dialing Information, and Functi on preferences may be established. This chapt er
describes how you access and configure the iPECS ClickCall ‘Settings’ for proper start-up and
use.
Viewing the iPECS ClickCall Menu
During installation the application places an i con on the desktop so that you can run the
application. When the application is running, the iPECS ClickCall icon displays in the right
taskbar tray. The iPECS ClickCall menu, see below, opens when you right-click the tray icon.
From the menu you can select to open the iPECS ClickCal l window, open the Settings window,
or close the application. The last item in the menu displays the version of the application.
iPECS ClickCall: When you select ‘iPECS ClickCall’ from the menu, the application
window will open.
Settings: When you select ‘Settings’ from the menu, you will open the Settings window
where you can customize the properties of iPECS ClickCall.
Quit: When you select ‘Quit’ from the menu, the application closes.
6 iPECS ClickCall User Guide- Issue 1.3
iPECS ClickCall Settings
You must configure the User, System and Dialing Information in the ‘Settings’ menu prior to use
of iPECS ClickCall. This information configures the application with the user account, host
system identification and rules to control dial ing. Once this information is configured iPECS
ClickCall can communicate with the host sy st em and call telephone numbers properly.
Accessing the Settings Window
To access the Settings menu,
1. Activate iPECS ClickCall using the desktop icon.
2. Right click on the iPECS ClickCall tray icon ( ) to display the menu.
3. Select ‘Settings’ to display the Setting window shown below.
iPECS ClickCall User Guide - Issue 1.3 7
Information and Function Settings
The following paragraphs describe each of the set tings and the functions. Note you may need
to consult with your iPECS system administrat or for specific settings. Enter the appropriate
information in the window then click apply.
User Information
The User Information including the ID, Password and Phone number are available from your
iPECS system administrator. This infor m ation must match the entries in the host iPECS system
for proper operation. For the iPECS-CM system the ID and Phone number are the same. Enter
the ID. Password and Phone numbers as provided by your administrator.
System Information
The iPECS ClickCall application must register with the host iPECS system during start-up and
use. The system information required including the IP address and port for the host are
available from your iPECS system administr ator and must be correctly configured in the iPECS
ClickCall ‘Settings’. Enter the IP address and port as provided by your administrator.
Dialing Information
The iPECS ClickCall uses the ‘Dialing Information’ to modify the number by adding the CO Line
access code (generally the digit ‘9’) and removin g a nation or area code. For example the
number displayed on a Web page may be the full international number (+82-02-2155-4393) and,
if the number is local, your carrier may require the nation and area code be removed resulting i n
921554393. Also, if the host iPECS system is c onnected behind another PBX system, iPECS
ClickCall PBX and long distance code should be co nfigured for proper operation.
CO
Enter the ‘CO Line access code’, available from y our iPECS system administrator. The CO Line
access code is used to access an outgoing line, and is generally the digit ‘9’. If the length of
highlighted number is greater than 7 digits, includes special characters (-, +, or comma) or
blank spaces are included between digits, t hen i P ECS ClickCall will add the code to the
beginning of the number.
Nation
Enter your local ‘Nation’ code. When the highlight ed number includes a ‘Nation’ code that is the
same as your local Nation code, iPECS Clic kCall will remove the code.
Area
Enter your local ‘Area’ code. If the highlighted number includes your local Area code, iPECS
ClickCall will remove the Area code. For ex am pl e, if you set CO as ‘9’, Nation as ‘82, and Area
as ‘02 and highlight the number +82-02-2155-4393, then iPECS ClickCall shows 921554393,
removing the Nation and Area code and adding CO Li ne access code.
International
Enter your local ‘International call access code’. In this case, if you set CO as ‘9’ and
International as 00700 and highlight the number +1-949-336-6800, then the iPECS ClickCall
shows 90070019493366800, adding International and CO Line access code.
8 iPECS ClickCall User Guide- Issue 1.3
PBX
The PBX code is used when the CO Line of the host iP ECS system connects to another PBX. It
is added after CO Line access code.
Long Distance
The Long Distance code is used for long distance calls and is used with the PBX code when
dialing long distance through the PBX.
Add a zero before the area code when dialing within the country
When enabled, a zero is added before the Area code when dialing within the country. For
example, if you set CO as ‘9’ and Nation as 82 and highlight the number +82-2-2155-4393, then
the iPECS ClickCall shows 90221554393, removing the Nation code, adding zero before the
Area code and adding the CO Line access code.
Advanced
The iPECS ClickCall improves user convenien ce using ‘Advanced Dialing Information’ and
‘Special Dialing Information’ as discussed below.
Advanced Dialing Information
► Insert Numbers if ‘=’ is found: If ‘=’ is found in the highlighted number, it is replaced with the
assigned digits.
► Dial area access code in same area: If the Area code is required for local dialing, the ‘Dial
Area Access Code In Same Area’ option must be checked.
iPECS ClickCall User Guide - Issue 1.3 9
Special Dialing Information
► Enable CO call for non-standard phone number: Normally, highlighted numbers that do not
have an Area or Nation code, or do not include special characters are routed as internal calls.
Using the Special Dialing Rules, dialed numbers matching the defined rul es are routed as
external CO calls.
► Enable CO call with following prefix digits: If the first digits in a highlighted number match
the assigned Prefix digit(s), the call is routed as an external CO call and the CO access code is
added automatically.
► Enable CO call with following number length: If the length of the highlighted number is
longer than the defined length, the call is rout ed as an external call and the CO access code is
added automatically.
Functions
Functions settings let you set-up preferences for t he operation of iPECS ClickCall. You enable
a function by clicking the check box or radial but ton. The following paragraphs give you a
description of the various functions.
Auto Disappearance before Dialing
When this function is active, if you take no act ion for the waiting time, the iPECS ClickCall
window will disappear.
Auto Disappearance after Success Dialing
When this function is active, the iPECS ClickCall window disappears three (3) seconds after
successfully dialing the number.
10 iPECS ClickCall User Guide- Issue 1.3
Transparent Window
You can adjust the transparency of the iPECS Cli ckCall window, which permits you to view a
window in the background through the ClickCall window. First, enable the function then use the
slide to adjust the transparency.
Top Window as Pop-up
When this function is active, the iPECS ClickCall window will be shown in the forefront after y ou
highlight or open the window. If not activated, the iPECS ClickCall window will open behind any
active window so that iPECS ClickCall does not interfere with ongoing activity. The iPECS
ClickCall window can be viewed by minimizing the active windows.
Fixed Position as Pop-up
When this function is active, the iPECS ClickCall window will pop-up in a fixed location. You can
drag the window to the desired screen location so that the window will not interfere with other
screens.
Making a Call using Enter-key
When the function is active, you can place a cal l using the Enter key of your PC rather than
clicking the ‘Call” icon in the iPECS ClickCall window.
Auto Start on Startup Window
When this function is active, iPECS ClickCall st arts automatically and runs in the background
after Windows starts.
Making a Call as Pop-up
When this function is active, iPECS ClickCall automatically makes call to highlighted number as
pop-up.
Hotkey for Pop-up
When this function is active, iPECS ClickCall pop-up with highlighted number as pressing
hotkey.
Language
If configured by your administrator, iPECS ClickCall supports two languages (English and a
‘Local’ language) for displayed messages and menus. You can choose the language that will
be used.
iPECS ClickCall User Guide - Issue 1.3 11
Chapter 3
Using iPECS ClickCall
This chapter describes how to run the installe d application after set up, and make a call with
iPECS ClickCall. With iPECS ClickCall you can highlight a num ber in a Web page or document,
or you can open the ClickCall and enter a number manually or select a number from the last ten
numbers called.
Activating iPECS ClickCall
During installation the iPECS ClickCall sho rt cut is created on the desktop screen. You can run
iPECS ClickCall with this icon or assign auto sta rtup in the ‘Setting’ menu. In either case, once
active, iPECS ClickCall will run in the background and the iPECS ClickCall tray icon is placed in
the right taskbar tray. Both the desktop and tray icons are displayed below.
NOTE
Clicking the desktop icon ( ) opens iPECS ClickCall, which runs in the background, and
places the iPECS ClickCall icon in the right t ray but does not open the iPECS ClickCall window.
12 iPECS ClickCall User Guide- Issue 1.3
Making Calls Using iPECS Clic kC al l
Call by Highlighting Numbers
1. With iPECS ClickCall active, using your mouse, highlight a number in a Web browser or
document.
The iPECS ClickCall can recognize a phone numbe r that is up to 30 characters in length.
2. iPECS ClickCall displays when you release the mou se button. .The highlighted number is
shown with the number modified using the dialing rules. As an example, the digit “9” is added
below for the CO Line access code.
iPECS ClickCall User Guide - Issue 1.3 13
3. Click the ‘Call’ button to place the call then your desktop phone will ring.
iPECS ClickCall shows ‘Dialing Ok’ message in the upper right of the window.
iPECS ClickCall may disappear from the screen after 3 seconds if the function ‘After
success calling, auto disappearance 3 secon ds l ater’ is active.
Call by dialing a number
1. Open iPECS ClickCall by right clickin g the icon in the taskbar tray then select iPECS ClickCall
in the menu, or double click the iPECS ClickCall tray icon.
2. Enter a phone number directly into the input box. The digits may include ‘0’ to ‘9’, *, #, or +. Do
not include other characters.
Press ‘Backspace’ to erase a single digit. Press and hold ‘Backspace’ to erase an entire
number.
14 iPECS ClickCall User Guide- Issue 1.3
3. Click the ‘Call’ button to place the call then your desktop phone will ring.
iPECS ClickCall shows ‘Dialing Ok’ message in the upper right of the window.
iPECS ClickCall may disappear from the screen after 3 seconds if the funct i on ‘After
success calling, auto disappearance 3 se conds later’ is active.
Calling from the Call History
1. Open iPECS ClickCall by right clickin g the icon in the taskbar tray then select iPECS ClickCall
in the menu, or double click the iPECS ClickCall tray icon.
2. Click the down arrow [ ] to the right of input box then move the cursor to select the desired
number to call.
The Call History contains the numbers of the ten (10) the most recent calls you have made.
3. The selected number displays in the input box.
iPECS ClickCall User Guide - Issue 1.3 15
4. Click the ‘Call’ button to place the call then your desktop phone will ring.
The iPECS ClickCall shows ‘Dialing Ok’ message in the upper right of the windo w.
The iPECS ClickCall disappears from the screen af ter 3 seconds if the function ‘After
success calling, auto disappearance 3 seconds later’ is active.
16 iPECS ClickCall User Guide- Issue 1.3
Appendix
Useful Information
The Troubleshooting Guide and Frequently A sked Question in this appendix will help you to
solve problems that may occur when using iPECS C l i ck Call. If you have any further questions
or need assistance, please consult your iPECS system administrator.
Troubleshooting Guide
This guide provides helpful solutions for troubleshooting iPECS ClickCall as well as check
points for possible problems. When a failure occurs, the iPECS ClickCall window will indicate
‘Fail’ in the upper right and a ‘Dialing Result’ window will describe the failure. Please check the
Dialing Result window message to determine t he corrective action
User and System Information not entered
In this case, the Dialing Result window will state “Y our user information (ID, PW, or Phone
number) and system information (IP Addre ss o r Port) are not entered in the Settings.”
Refer to Chapter 2 Settings to enter or edit the ‘Us er Information’ and ‘System Information’ (IP
Address or Port) in the iPECS ClickCall Settings window.
iPECS ClickCall User Guide - Issue 1.3 17
User Information not entered
In this case, the Dialing Result window will state “Y our ID, PW or Phone number is not entered
in the Settings.”
Refer to Chapter 2 Settings to enter or edit the ‘User Information’ (ID, PW or Phone Number) i n
the iPECS ClickCall Settings window.
System Information not entered
In this case, the Dialing Result window will state “Y our IP address or Port is not entered in the
Settings.”
Refer to Chapter 2 Settings to enter or edit the ‘System Information’ (IP Address or Port) in the
iPECS ClickCall Settings window.
18 iPECS ClickCall User Guide- Issue 1.3
Wrong User Information entered
In this case, the Dialing Result window will state “A uthorization Fail! Check if your ID, PW, or
Phone Number is valid.”
Refer to Chapter 2 Settings to edit your ‘User Information’ in the iPECS ClickCall Settings
window. If, after editing the User Information, ClickCall still does not function prope rly, please
consult with your iPECS system administ rator.
Wrong System Information Entered
In this case, the Dialing Result window will state “Check if your system IP or Port is valid.”
Refer to Chapter 2 Settings to edit you ‘Syst em Information’ in the iPECS ClickCall Settings
window. If, after editing the System Infor m ation, ClickCall still does not function properly, please
consult with your iPECS system administrator.
iPECS ClickCall User Guide - Issue 1.3 19
Q
Q Q A A A
Busy Desktop Phone
In this case, the Dialing Result window will state. “The call fails. Check if your phone is
available.”
Frequently Asked Questions
Some of the Frequently Asked Questions when using the iPECS ClickCall are listed here.
Can iPECS ClickCall be activated when Microsoft Windows starts?
Q
You can enable ‘Auto start on startup Windows’ function in the iPECS ClickCall Settings
window. As an alternative, you can add the iPECS ClickCall to the start-up programs of
Windows.
Can the iPECS ClickCall be used with the iPECS UCS Desktop Client?
IPECS ClickCall is not available when the iPECS UCS Desktop Client is running. One of
them must be closed.
iPECS ClickCall does not work after installing or updating Chrome, Firefox, or
Adobe Reader.
A
You should run the install_plugin.exe in the folder (C:\Program Files\iPECS\iPECS
ClickCall).
The iPECS ClickCall pops up unintentionally, interfering with my docum ent editing
in Word or other programs.
iPECS ClickCall pops up when you highlight numbers. If you want to prevent the pop-up
from appearing in your working documents, you should enable the function of
‘hotkey’. Then, pop-up is only appeared when you press the hotkey.
20 iPECS ClickCall User Guide- Issue 1.3
Applied Function or
Application
License (GPL, LGPL,
MPL, BSD-style)
Open Source Software Notice
This following GPL (General Public License) software used in this product are subject to the
GPL License Agreements.
You can obtain a copy of the GPL licenses from Ericsson-LG Enterprise Web Site
(www.ericssonlg-enterprise.com).
GPL License:
Used Open Source
openssl Secure Network BSD
expat XML Parser MIT
Ericsson-LG Enterprise offers to provide source code to you on CD-ROM for a charge covering
the cost of performing such distribution, such a s the cost of media, shipping and handling upon
e-mail request to Ericsson-LG Enterprise at. : opensource@lgericsson.com.
This offer is valid for a period of three (3) years from the date of the distribution of this product
by Ericsson-LG Enterprise.
iPECS ClickCall User Guide - Issue 1.3 21
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© Ericsson-LG Enterprise Co.,Ltd. 2013
Posted In Korea
The contents of this document are subject to revision without
notice due to continued progress in methodology design and
manufacturing. Ericsson-LG Enterprise shall have no liability
for any error or damage of any kind resulting from the use of
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