ioSafe Contact Information
Corporate Headquarters
ioSafe, Inc.
12760 Earhart Ave.
Auburn CA 95602
Phone: 888.98.IOSAFE (984.6723)
Phone: 530.886.1578
Fax: 888.FAX.IOSAFE
International Fax: 530.653.2015
info@iosafe.com
Email:
Disaster Support
Phone: 888.98.IOSAFE (984.6723) x430
Phone: 530.886.1578 x430
Email:
disastersupport@iosafe.com
Users Manual
®
ioSafe
SoloPRO External Hard Drive – USB 3.0
• USB 3.0
• Fireproof
• Waterproof
• Data Recovery Service
• FloSafe Cooling Technology
• 3 Year Limited Warranty
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910-10922-00 REV 5
Contents
Welcome ............................................................................................. 3
Precautions ......................................................................................... 7
Package Contents ................................................................................ 8
Specifications ...................................................................................... 9
System Requirements ........................................................................ 10
About USB .................................................................................. 11
Securing the SoloPRO (Suggestions) .................................................. 12
Kensington® Security Slot ........................................................... 12
For Added Security ..................................................................... 13
Connecting the SoloPRO to Your Computer ....................................... 14
Using the USB connection ........................................................... 14
Formatting the SoloPRO for Mac OS ............................................ 16
ioSafe Data Recovery Service ............................................................. 17
Terms and Conditions ................................................................ 17
Following a Disaster .......................................................................... 19
ioSafe Warranty ................................................................................. 21
ioSafe Contact Information ................................................................ 24
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Welcome
Thank you for purchasing the ioSafe® SoloPRO external hard drive - the first high
capacity external hard drive available with protection from fires and floods. For
years, ioSafe has continued to set the standard for disaster proof hardware. The
ioSafe SoloPRO brings our technology forward with an unprecedented
combination of security, reliability, capacity and price.
The ioSafe SoloPRO has been rigorously tested to protect the data contained in
the device to meet the following specifications:
Fire Endurance Testing: temperatures up to 1,550° F for a duration of 30
minutes per ASTM E119 fire testing protocol.
Full Water Submersion: depth of 10 feet in fresh water or salt water for 3
days (72 hours)
NOTE:
Please read this Users Manual and retain it for future reference.
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Copyrights
Copyright ioSafe, Inc. 2010. All rights reserved. No part of this publication
may be reproduced or transmitted in any form by any means, electronic,
mechanical photocopying, recording or otherwise, without prior written
consent.
Trademarks
All Trademarks mentioned or appearing in this document are the property
of their respective owners.
Federal Communication Commission (FCC)
Radio Frequency Interference Statement
This product complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
WARNING:
the party responsible for compliance may void the user’s authority to
operate the equipment.
Changes or modifications to this unit not expressly approved by
ioSafe Warranty
If a mechanical or operable part of an ioSafe malfunctions or breaks down during
normal use, ioSafe will at our option, repair or replace said part free for a period
of three (3) years from the date of purchase.
Extended warranty service is available by contacting your retail seller, or by
contacting ioSafe at 1-530-886-1578. ioSafe reserves the right to have its
representative inspect any product or part to honor any claim, and to receive a
purchase receipt or other proof of original purchase before warranty service is
performed.
This warranty is limited to the terms stated herein. All expressed and implied
warranties including the warranties of merchantability and fitness for a particular
purpose are excluded, except as stated above. ioSafe disclaims all liabilities for
incidental or consequential damages resulting from the use of this product, or
arising out of any breach of this warranty. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation may
not apply to you. This warranty gives you specific legal rights, and you may have
other rights as well, which will vary from state to state.
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3. Report disaster event, and obtain return shipping address/instructions
4. Drain any free water from the ioSafe device if post-flood
5. Place the ioSafe device in a heavy duty plastic bag
6. Place the bagged ioSafe device in a small cardboard box with a paper
marked with the RMA #, name, phone and address
7. Fill the bottom of a larger box with 2-3 inches minimum of packing
insulation such as sturdy foam or other padding. DO NOT USE foam
peanuts or loose padding materials as it will not protect the ioSafe SoloPRO
properly and may further damage the unit.
8. Place the boxed ioSafe device in the larger box
9. Pack additional packing insulation tightly around all sides of the small box
(2-3 inches minimum) and seal the box shut.
10. Mark the RMA# on the outside of the large box and ship per ioSafe shipping
instructions
11. ioSafe will recover all data according to the terms of the Data Recovery
Service Terms and Conditions.
12. ioSafe will then place any recovered data on a replacement ioSafe device
13. ioSafe will ship the replacement ioSafe device back to the original user
14. Once the primary server / computer is repaired or replaced, the original
user should restore the primary drive data with the ioSafe backup data
15. Continue to use the ioSafe device for subsequent backups
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. However, if this equipment does cause
interference to radio or television equipment reception, which can be
determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between equipment and receiver
Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected
Consult the dealer or an experienced radio/television technician for help
Use a shielded and properly grounded I/O cable and power cable to ensure
compliance of this unit to the specified limits of the rules
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5
C
E Compliance For E
Marking by the CE symbol indicates compliance of this system to the
applicable Council Directives of the European Union, including the EMC
Directive (2014/30/EU) and the Low Voltage Directive (2014/35/EU). A
“Declaration of Conformity” in accordance with the applicable directives has
been made and is on file at ioSafe, Inc.
C
hanges
The material in this document is for information only and subject to change
without notice. While reasonable efforts have been made in the preparation
of this document to assure its accuracy, no liability resulting from errors or
omissions in the document, or form the use of the information contained
herein is assumed. The publisher reserves the right to make changes or
revisions without reservation and without obligation to notify any person of
such revisions and changes.
urope
ollowing a Disaster
F
If the SoloPRO is exposed to a disaster such as a flood or fire, you should
immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US &
Canada) or 1-530-886-1578 (International) extension 430. You can also send an
email to disastersupport@iosafe.com
the best actions to take to protect your valuable information. In some cases a
self recovery can be performed and provide you with immediate access to your
information. In other cases, ioSafe may request that the SoloPRO be returned to
the ioSafe factory for data recovery. In any case, calling ioSafe is the first step.
The general steps for natural disaster recovery are:
1. After the disaster event, obtain physical possession of ioSafe device. If the
device has been exposed to a fire, wait for the io
before handling.
2. Call ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or 1530-886-1578 (International) extension 430 to obtain an RMA #
. The professionals at ioSafe can determine
Safe device to cool down
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The Company's good faith attempts to restore and recover the data in accordance
with these terms and conditions shall be the purchaser's sole and exclusive
remedy and the Company shall not be liable for any damages whatsoever. The
Company cannot guarantee that any data will be recoverable nor can it guarantee
which data files are on the product. Data restoration or recovery shall be strictly
limited to whatever files are restorable or recoverable and not what the purchaser
believes to exist on the product. Only one instance of a "data recovery event" per
product is covered by this program for products registered to the original
purchaser only.
Precautions
Please read the precautions listed below. Failure to do so may result in damage to the
device, loss of data, and voiding of the warranty
• If you are using the SoloPRO for primary storage (as opposed to data
backup) we strongly recommend that you backup your data.
• If the SoloPRO has a three-prong plug, do not plug the unit into a twoprong outlet.
• Do not bump, jar or drop the SoloPRO.
• Do not disconnect any cables while the SoloPRO is powered on without first
stopping the device through the operating system software interface.
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Package Contents
Included in the package:
A. ioSafe SoloPRO external hard drive
B. AC power Module
C. US Power Cord
D. USB 3.0 Cable
E. Users guide (This booklet)
F. Attention notice (Not shown)
ioSafe Data Recovery Service
Terms and Conditions
As applicable during the Data Recovery Service period and upon validated
registration of an ioSafe (the Company) product on the Company's website
(www.iosafe.com), the Company or its contracted partner will assist the original
purchaser for one "data recovery event". The Company will attempt to restore the
lost data by employing one of the following ways:
The Company or its contracted partner will provide phone or email based support
to assist in recovering the data, or
The Company may pay for the disaster exposed product to be shipped back to
the Company's headquarters for data recovery. If data recovery is successful, a
replacement product will be loaded with the original data and shipped back to
the original user, or
At the discretion of the Company, if the data recovery by the Company is not
successful, the Company will pay up to $2,500 USD to a third-party data recovery
service of the Company's choice to extract the data. Any data extracted will be
loaded on a replacement product and shipped back to the original user. The
Company has the right to use a factory refurbished product as the replacement
product.
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Formatting the SoloPRO for Mac OS
The SoloPRO is formatted NTFS and may not be recognized by Mac OS 10.2 and
earlier. You may get an alert message which reads: “You have inserted a disk
containing no volumes that Mac OS can read.” Click the ignore button and follow
the steps below.
To change the SoloPRO formatting to work with your Mac:
1. Save any information currently on the disk you want to keep
2. Open up the Disk Utility and highlight the drive you'd like to format (The
line that contains the HDD size)
3. Click on the "Partition" tab
4. Click on the dropdown menu where it says "Volume Scheme" and select "1
Partition"
5. Click on the "Options" button, select the "Apple Partition Map" option and
click "OK"
6. Click in the field that allows you to name the volume and type in the value
you prefer.
7. Verify the volume format is set to "Mac OS Extended (journaled)
8. Click "Apply" and then click "Partition" to start the formatting process.
The partitioning process will take from 10 seconds to 2 minutes to complete.
Once complete, the drive will mount on your Desktop with the name you
provided in step 6.
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Specifications
Dimensions (Inches) .......................................................... 5.0W X 7.1H X 11.0L
Weight (Lb) .................................................................................................... 15
Interface Transfer Rate
USB 3.0 ......................................................................... up to 5 Gbps
External Power Supply
AC Input ................................................ 100-240V, 50-60 Hz, 1.0 A
DC Output ......................................................................... 12V @ 2 A
Ambient Temperature
Operating ........................................................................... 40 - 95°F
Non-operating ................................................................ 0 – 1,550°F
Fire ............................................... Up to 30 minutes per ASTM E119
Humidity
Operating (non-condensing) ............................................... 20 – 80%
Non-operating .......................................................................... 100%
Water Submersion .................................. Up to 72 hours @ 10’ depth
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System Requirements
For Windows: The SoloPRO drive is formatted with an NTFS file system, a default for
the Windows OS.
For Mac: The SoloPRO is supported on Mac’s using the G3 (or later) or Intel processor.
When connecting to a Mac, the SoloPRO drive will need to be reformatted once
connected. (See page 16 - Formatting the SoloPRO for Mac OS)
Supported OS/interface connection:
Mac OS 10.3 or later ............................................................................. USB 3.0
Windows 7/ Vista (SP2) / XP (SP3) ......................................................... USB 3.0
4.
Verify that the Drive Mounts. Before storing data on the SoloPRO, the
drive must be “mounted” to the computers operating system.
This means that the computers operating system has recognized at least
one readable partition on the drive and established a communication link
with it.
For Windows PC, once the SoloPRO is powered on the operating system should
mount the drive in a few moments. A new drive icon/letter will appear in
My Computer/Windows Explorer. You are now ready to use the SoloPRO.
For Mac, once the SoloPRO is powered on the operating system should mount
the drive in a few moments. A new drive icon will appear on the Desktop
and in the Finder. The SoloPRO should be reformatted for the Mac OS
(See page 16 - Formatting the SoloPRO for Mac OS)
The SoloPRO is ready to use. Save or drag and drop files to the drive as
5.
you would to any other drive attached to your computer.
6. Any commercially available backup software should work with the
SoloPRO. See our website for suggestions.
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Connecting the SoloPRO to Your Computer
Using the USB connection
1. Connect the included power supply to the back of the SoloPRO.
CAUTION!
is aligned correctly before plugging it into the drive. Do not move the
drive while it is powered up to avoid drive damage or data loss.
a) Plug in the AC cord in the the power supply.
b) Plug the small end of the power supply into the SoloPRO’s power
c) Plug the AC cord into an AC outlet.
2.
Connect the USB Cable. The USB cable has a flat connection on one end,
and a square connection on the other end. The flat connection plugs into
your computer. The square connection plugs into the SoloPRO. Be sure
to correctly insert the connectors or you may damage the SoloPRO’s hard
disk drive and void the warranty.
3. Turn on the power switch on the back of the SoloPRO
To avoid damage to the power supply connector, make sure it
port.
About USB 3.0
USB 3.0 has a maximum interface transfer rate, or bandwidth, of 5 Gbps (Gigabits
per second). The performance depends on many factors including: CPU, file
system overhead, number of attached USB devices and more. Given these and
other factors, in day-to-day use you can expect maximum, sustained transfer
rates around 55 MB/s (Megabytes per second). USB 3.0 is backwards compatible
with USB 2.0 and 1.1. This means you can connect a USB 3.0 device to USB 2.0
port, and vice versa. However, interface transfer rates are limited by the interface
with the lower speed. If you plug the SoloPRO into a USB 2.0 port on your
computer, data transfer rates will be limited to USB 2.0 speeds (up to 480 Mbps).
NOTE
: The cable supplied with your system has been optimized for performance.
Longer cables may not work or only work intermittently.
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Securing the SoloPRO (Suggestions)
Kensington® Security Slot
For drive security, the SoloPRO is equipped with a Kensington security slot, which
supports a standard Kensington security cable (sold separately). For more
information on the Kensington security slot and available products, visit
www.kensington.com.
Ke nsi ng ton® Se cur it y
Slo t
For Added Security
For added security, the SoloPRO can be secured with a cable and padlock or
bolted to a floor. See the pictures below for suggested methods on physically
securing the SoloPRO.
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