ioSafe® Solo Hawk
Waterproof Portable SSD
User Manual
ioSafe Solo Hawk User Manual
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Table of Contents
1 General Information 3
1.1 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.2 Solo Hawk at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.3 LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.4 Warnings and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Connecting the ioSafe Solo Hawk 5
3 Usage with Windows and Mac Operating Systems 6
3.1 Usage with Windows Operating Systems . . . . . . . . . . . . . . . . . . . 6
3.1.1 Formatting the Solo Hawk . . . . . . . . . . . . . . . . . . . . . . . . 6
3.1.2 Accessing or Disconnecting the Solo Hawk in Windows . . . . . . . 8
3.2 Usage with macOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.2.1 Formatting the Solo Hawk . . . . . . . . . . . . . . . . . . . . . . . . 9
3.2.2 Accessing or Disconnecting the Solo Hawk in macOS . . . . . . . 10
3.2.3 Create a Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4 Securing the ioSafe Solo Hawk 11
5 Backup Software 12
6 Product Support 13
6.1 Activate Data Recovery Service Protection . . . . . . . . . . . . . . . . . 13
6.2 ioSafe No-Hassle Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6.3 Data Recovery Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6.4 Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Disaster Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
7 Technical Specifications 15
ioSafe Solo Hawk User Manual
1 General Information
1.1 Package Contents
Check the package contents to verify that you have received the items below. Please contact ioSafe
if any items are missing or damaged.
USB Type C
Cable
USB Type
A-to-C Cable
ioSafe
Solo Hawk
3
1.2 Solo Hawk at a Glance
Kensington®
Security Slot
USB Type-C
Port
Status
LED
ioSafe Solo Hawk User Manual
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1.3 LED Behavior
LED Name Color State Description
Status Blue
Solid The unit is powered on and ready to go
Blinking Indicates that the Solo Hawk is in use.
1.4 Warnings and Notices
Please read the following before using the product.
General Care
• Avoid placing the unit close to large magnetic devices, high voltage devices, or near a heat
source. This includes any place where the product will be subject to the greenhouse effect,
such as the interior of a car on a warm, sunny day.
• We strongly recommend that you keep multiple copies of all your data on multiple devices.
At least one copy of your data should sit on a disaster-resistant device like the ioSafe Solo
Hawk or be offsite at a second location. The Solo Hawk allows you to move data offsite
easily. No matter what the data storage device, keeping redundant copies of your irreplace-
able data will improve your chances for data recovery.
• Do not disconnect the USB cable while the Solo Hawk is powered on without first stop-
ping or ejecting the device through the operating system software interface. Disconnecting
any drive during a read/write event can cause logical corruption on the drive which can
sometimes result in data loss.
• Use proper surge and uninterruptible power supplies (UPS) to guard your computer system
against abrupt outage and voltage spikes during brownouts and lightning storms.
About USB
• Actual connection performance depends on many factors including: CPU, file system over-
head, number of attached devices and more. Given these and other factors, in day-to-day
use you can expect maximum, sustained transfer rates to be less than the theoretical rates
maximum rates possible with the connection.
• USB 3.2 is backwards compatible with USB 3.0 and USB 3.1 host computers.
The cable supplied with your system has been optimized for performance. Longer cables may not work
or only work intermittently.
This device is not recommended for use with USB 2.0, as not enough bus power will be available to
power the Solo Hawk.
ioSafe Solo Hawk User Manual
2 Connecting the ioSafe Solo Hawk
a. Connect a USB Type-C cable into the ioSafe Solo Hawk’s type C port.
b. Connect the other end of the USB cable into your computer. After a moment, the Solo Hawk will be
detected by your computer.
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Your Solo Hawk is now ready to use!
If you are using the Solo Hawk with a Mac, you will need to reformat it so that you can write files to it.
See Section 3 for information on how to format the SSD using macOS.
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3 Usage with Windows and Mac Operating Systems
3.1 Usage with Windows Operating Systems
3.1.1 Formatting the Solo Hawk
Following the steps below for your specific Windows operating system to reformat your Solo
Hawk.
The Solo Hawk will work with Windows right out of the box without needing to format it. You may skip
this section if you are setting up the Solo Hawk to work with Windows.
Windows 10
a. Right-click on the Start Button and then select Disk Management.
b. The drive should appear in the list of Disks in the lower pane. You may need to scroll
down to see it. If the drive is already formatted, you can identify it easily by its volume
name. If the drive is not initialized or is brand new, a window will pop up asking you to
select a partition type. Select GPT and press OK.
c. To format the volume, right-click the Drive Properties Box of the drive (highlighted
red in Figure 7) and select New Simple Volume...
Figure 7. The Disk Management pane with the Drive
Properties Box highlighted in red.
c. Unless you wish to customize the settings in these dialog prompts, click Next on the
Select Partition, Specify Volume/Partition Size, and Assign Drive Letter or Path dialog
prompts, leaving the default settings.
d. Choose your preferred file system from the file system selection window that appears
and enter a name for the new volume. Then check the box labeled Quick Format,
which ensures that the formatting process will take less than a minute.
ioSafe Solo Hawk User Manual
e. Click Next and then Finish to start the format process. When the format is complete,
the Drive Properties Box will update to show the new volume name. The new volume
can now be found by opening a File Explorer window and clicking on This PC in the
navigation pane to the left.
Windows 8.1
a. Press WINKEY + X and then select Disk Management.
b. The drive should appear in the list of Disks in the lower pane. You may need to scroll
down to see it. If the drive is already formatted, you can identify it easily by its volume
name. If the drive is not initialized or is brand new, a window will pop up asking you to
select a partition type. Select GPT and press OK.
c. To format the volume, right-click the Drive Properties Box (highlighted in red in
Figure #7) and select New Simple Volume...
d. Unless you wish to customize the settings in these dialog prompts, click Next on the
Select Partition, Specify Volume/Partition Size, and Assign Drive Letter or Path dialog
prompts, leaving the default settings.
e. Choose your preferred file system from the file system selection window that appears
and enter a name for the new volume. Then check the box labeled Quick Format,
which ensures that the formatting process will take less than a minute.
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f. Click Next and then Finish to start the format process. The new volume can now be
found by opening a File Explorer window.
Windows 7
a. Click on the Start Button, right-click the Computer button in the Start Menu, and
then select Manage. In the left pane of the Computer Management window that
opens, left-click on Disk Management (labeled ‘A’ in Figure 8).
b. The drive should appear in the list of Disks in the lower pane. You may need to scroll
down to see it. If the drive is already formatted, you can identify it easily by its volume
name. If the Device Properties Box (labeled ‘B’ in Figure 8) says “Not Initialized”, you’ll
need to initialize the disk before formatting it.
Right-click where it says “Not Initialized” and select Initialize Disk. If you are prompted
to select a partition type, select GPT.
c. To format the volume, right-click the Drive Properties Box (labeled ‘C’ in Figure 8) and
select New Simple Volume...
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d. Unless you wish to customize the settings in these dialog prompts, click Next on the
Select Partition, Specify Volume/Partition Size, and Assign Drive Letter or Path dialog
prompts, leaving the default settings.
e. Choose your preferred file system from the file system selection window that appears
and enter a name for the new volume. Then check the box labeled Quick Format,
which ensures that the formatting process will take less than a minute.
f. Click Next and then Finish to start the format process. When the format is complete,
the Drive Properties Box will update to show the new volume name. The new volume
can now be found by clicking on the Computer button in the Start Menu.
Figure 8. The Disk Management pane in Windows 7.
3.1.2 Accessing or Disconnecting the Solo Hawk in Windows
Accessing the Solo Hawk
When the Solo Hawk is properly connected and turned on (see Section 2), a window may
open to allow you access to the volume.
If no window appears and you are using Windows 10 or 8.1, find the volume by opening a
File Explorer window and then clicking on This PC in the navigation pane of a File Explorer
Window (Windows 10) or clicking on Computer in the navigation pane of a File Explorer
Window (Windows 8.1). If using Windows 7, click on the Computer button in the Start
Menu instead.
Disconnecting the Solo Hawk
Unmount the Solo Hawk before powering it down. Left click the USB plug icon with the
checkmark on the Desktop task bar and select the Solo Hawk from the menu that pops
up. You may have to click on the Show Hidden Icons arrow on the task bar to find the
ioSafe Solo Hawk User Manual
correct icon. Windows will indicate when it is safe to disconnect the USB cable from the
Solo Hawk.
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Figure 9. The USB Plug icon in the Windows 10 Desktop
Disconnecting the Solo Hawk while Windows is actively reading or writing to the volume can result in
data loss. Wait for the Status Light to stop blinking before disconnecting it.
task bar.
3.2 Usage with macOS
3.2.1 Formatting the Solo Hawk
To format a hard drive or SSD, use Disk Utility (see Figure #), which can be found in Applica-
tions → Utilities, or by selecting Spotlight Search and typing in “Disk Utility” and hitting
Return on your keyboard.
a. Click on the drive in the window to the left.
b. Click on the Erase button at the top.
c. Enter a name for the new volume.
d. Select the format type. Select APFS if it is an available option. Otherwise, select OS X
Extended (Journaled). If you need to use your Solo Hawk with both macOS and Windows
computers, select ExFAT instead.
e. For the scheme, select GUID Partition Map.
f. Click Erase to start the process.
g. Once the format is complete, click Done.
Figure 10. macOS Disk Utility, showing the “Erase”
submenu.
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3.2.2 Accessing or Disconnecting the Solo Hawk in macOS
If the Solo Hawk is already formatted, an icon representing it will appear on the desktop.
You can begin using the Solo Hawk right away. If it’s unformatted, a message will appear
on the desktop saying that the disk is unreadable. Use Disk Utility to easily format the drive
(see Section 3.2.1).
Eject the Solo Hawk before powering down the unit by dragging the Solo Hawk’s icon to
the Trash, or by selecting the Solo Hawk’s icon and then pressing Command + E on
your keyboard.
3.2.3 Create a Boot Drive
To create a boot drive, you must first install macOS on the Solo Hawk by using a third-
party app like MacDaddy Install Disk Creator. Next, go to System Preferences →
Startup Disk. A window will list the available bootable volumes. Select the volume from
which you wish to boot. Another method is to hold down the Option key during boot up. A
screen should appear that allows you to select the volume you wish to use. This is useful if
you are sporadically booting from the Solo Hawk.
Disconnecting the unit without first unmounting the volume can result in data loss.
ioSafe Solo Hawk User Manual
4 Securing the ioSafe Solo Hawk
For drive security, the ioSafe Solo Hawk is equipped with a Kensington security slot, which supports a
standard Kensington security cable (sold separately). For more information on the Kensington security
slot and available products, visit kensington.com.
Kensington
Security Slot
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ioSafe Solo Hawk User Manual
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5 Backup Software
Upon proper activation of your Data Recovery Service, qualified users can download:
Genie Timeline Professional ($60 Value) — Award winning backup software for Windows. Simple, block
level, open file and OS Continuous Data Protection (CDP) software for Windows users. DRS Activation is
required at iosafe.com to validate purchase prior to downloading software and install code (see Section
6.1).
®
Apple
Mac® Time Machine® — Reformatting the Solo Hawk is required to use this software with macOS
computers (see Section 3.2.1).
ioSafe Solo Hawk User Manual
6 Product Support
Congratulations! You are now ready to manage and enjoy all the features of your ioSafe Solo Hawk
device. For more information regarding specific features, please refer to our online resources available at
iosafe.com.
6.1 Activate Data Recovery Service Protection
Register your product to activate your Data Recovery Service protection plan and warranty by visiting
iosafe.com/activate.
6.2 ioSafe No-Hassle Warranty
If the ioSafe Solo Hawk breaks during the warranty period, we will repair or replace it.
The standard term for the warranty is two (2) years from the date of purchase. A five (5) year
extended term warranty service is available for purchase upon activation of the Data Recovery
Service. See the website or contact customerservice@iosafe.com for help. ioSafe reserves the right
to have its representative inspect any product or part to honor any claim, and to receive a purchase
receipt or other proof of original purchase before warranty service is performed.
This warranty is limited to the terms stated herein. All expressed and implied warranties including
the warranties of merchantability and fitness for a particular purpose are excluded, except as stated
above. ioSafe disclaims all liabilities for incidental or consequential damages resulting from the use of
this product, or arising out of any breach of this warranty. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation may not apply to you. This
warranty gives you specific legal rights, and you may have other rights as well, which will vary from
state to state.
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6.3 Data Recovery Procedure
If the ioSafe faces possible data loss for any reason, you should immediately call the ioSafe Disaster
Response Team at 1-888-984-6723 extension 430 (US & Canada) or 1-530-820-3090 extension.
430 (International). You can also send an email to disastersupport@iosafe.com. ioSafe can determine
the best actions to take to protect your valuable information. In some cases a self-recovery can be
performed and provide you with immediate access to your information. In other cases, ioSafe may
request that the product be returned to the factory for data recovery. In any case, contacting us is the
first step.
The general steps for disaster recovery are:
a. Email disastersupport@iosafe.com with your serial number, product type and date of purchase. If
you cannot email, call the ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or
1-530-820-3090 (International) extension 430.
b. Report the disaster event and obtain return shipping address/instructions.
ioSafe Solo Hawk User Manual
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c. Follow ioSafe team instructions on proper packaging.
d. ioSafe will recover all data which is recoverable according to the terms of the Data Recovery
Service Terms and Conditions.
e. ioSafe will then place any recovered data on a replacement ioSafe device.
f. ioSafe will ship the replacement ioSafe device back to the original user.
g. Once the primary server/computer is repaired or replaced, the original user should restore the
primary drive data with the ioSafe backup data.
6.4 Contact Us
Customer Support
USA Toll Free Phone: 888.98.IOSAFE (984.6723) x400
International Phone: 530.820.3090 x400
Email: customersupport@iosafe.com
Technical Support
USA Toll Free Phone: 888.98.IOSAFE (984.6723) x450
International Phone: 530.820.3090 x450
Email: techsupport@iosafe.com
Disaster Support
US Toll Free Phone: 888.98.IOSAFE (984.6723) x430
International Phone: 530. 820.3090 x430
Email: disastersupport@iosafe.com
7 Technical Specifications
Product Model ioSafe Solo Hawk
Water Protection IP68 compliant
Drop/Shock Protec
tion
Chemical Protection Compliant with MIL-STD-810G Method 504
Extreme Environment
Protection
High Altitude
Protection
Crush Protection 2,500 lb
Theft Protection Metal Kensington Lock Slot
Bus Power Yes
Data Interface Types
& Speeds
Data Connectors One (1) USB Type- C connector
Host Compatibility USB 3.0, 3.1, and 3.2 ports
Supported Operating
Systems
Compliance EMI Standard: FCC Part 15 Class B
Product Weight
(without cable)
Product Dimensions 3.9in W x 5.7in L x 1.0in H (99mm W x 145mm L x 26mm H)
US Patent 9,001,505
Foreign Patent WO2011146117A2
Fully submersed, fresh or salt water, 10 foot depth, 72 hours
No cap is required over the connector to retain data protection. Protection is
maintained even if the drive is plugged into a host computer
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Compliant with MIL-STD-810G Method 516.5
20 foot drop
Full Submersion: up to 1 hour at 12-inch depth
Diesel fuel, oils, hydraulic fluids, aircraft fuels
No cap is required over the connector to retain data protection. Protection is
maintained even if the drive is plugged into a host computer
Compliant with MIL-STD-810G Methods 505.4, 506.4, 509.4, and 510
Up to 24 hours of continuous exposure to UV, blowing sand, blowing dust, rain,
salt fog, icing or freezing rain
Compliant with MIL-STD-810G Method 500.4
30,000 ft. altitude
USB 3.2 Gen 2: up to 10 Gbps
Windows 10, 8.1, and 7
Windows Server 2016, 2012 and 2008 product families
macOS 10.12 “Sierra” or newer
Linux distributions that support the connection type used
EMC Standard: EN55024, EN55032
CE, RoHS, RCM
1.08 lbs
0.49 kg
ioSafe Solo Hawk User Manual
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©2019 CRU Data Security Group, ALL RIGHTS RESERVED. CRU®, ioSafe®, Protecting Your Data™ and No-Hassle™ are trademarks of CRU Data
Security Group (“CDSG”) and are protected by trademark law. Kensington® is a registered trademark of Kensington Computer Products Group.
Apple®, Mac®, macOS®, and Time Machine® are registered trademarks of Apple.
Product Warranty
CDSG warrants this product to be free of significant defects in material and workmanship for a period of two (2) years from the original date of
purchase. A five (5) year extended warranty service is available for purchase upon activation of the Data Recovery Service. CDSG’s warranty is
nontransferable and is limited to the original purchaser.
Limitation of Liability
The warranties set forth in this agreement replace all other warranties. CDSG expressly disclaims all other warranties, including but not limited to,
the implied warranties of merchantability and fitness for a particular purpose and non-infringement of third-party rights with respect to the docu
mentation and hardware. No CDSG dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty. In no
event will CDSG or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data,
computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability
to use any CDSG product or service, even if CDSG has been advised of the possibility of such damages. In no case shall CDSG’s liability exceed
the actual money paid for the products at issue. CDSG reserves the right to make modifications and additions to this product without notice or
taking on additional liability.
FCC Compliance Statement: “This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.”
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a home or commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications.
In the event that you experience Radio Frequency Interference, you should take the following steps to resolve the problem:
1) Ensure that the case of your attached drive is grounded.
2) Use a data cable with RFI reducing ferrites on each end.
3) Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug.
4) Reorient or relocate the receiving antenna.
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Part Number: A8-7100-0000 Rev. 1.3
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