IONODES HVR8 User Manual

HVR8 User Manual

8-Port Hybrid Cloud NVR

Document Version 1.0

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HVR8 Hybrid Cloud NVR

User Manual

©2010-2019, IONODES INC

All Rights reserved.

No part of this documentation may be reproduced or transmitted in any form or by any means,

electronic, photographic or mechanical, except as expressed in the Software License Agreement.

IONODES shall not be liable for technical or editorial errors or omissions contained herein. The

information in this document is subject to change without notice.

The information in this publication is provided “as is” without warranty of any kind. The entire risk arising

out of the use of this information remains with the recipient. In no event shall IONODES be liable for any

direct, consequential, incidental, special, punitive, or other damages whatsoever (including without

limitation, damages for loss of business profits, business interruption or loss of business information),

even if IONODES has been advised of the possibility of such damages and whether in an action or

contract or tort, including negligence.

This software and documentation are copyrighted. All other rights, including ownership of the software,

are reserved to IONODES Inc. Windows is a registered trademark of Microsoft Corporation. All other

brand and product names are trademarks or registered trademarks of the respective owners.

The following words and symbols mark special messages throughout this guide:

Warning: Text set off in this manner indicates that failure to follow directions could result in damage to persons or

equipment.

Note: Text set off in this manner indicates special instructions which should be paid attention to.

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Contents

1 Important Safety Instructions ............................................................................................................................ 6

2 FCC/CE Statement ................................................................................................................................................ 7

3 Cleaning Instructions ........................................................................................................................................... 8

4 Handling Notes ..................................................................................................................................................... 8

5 Moisture and Condensation Notes ................................................................................................................... 8

6 Product Description ............................................................................................................................................. 9

7 HVR8 Product Features ..................................................................................................................................... 10

7.1 What is in the Box ....................................................................................................................................... 10

7.2 Front and rear panel controls and LEDs ................................................................................................. 11

7.2.1 Status LED behaviour ......................................................................................................................... 12

7.3 Identifying your product model and serial number .............................................................................. 12

7.3.1 Product Model ..................................................................................................................................... 12

7.3.2 Serial Number ..................................................................................................................................... 13

8 Getting Started ................................................................................................................................................... 14

8.1 Specifications .............................................................................................................................................. 14

8.2 Hardware Installation ................................................................................................................................ 15

8.2.1 Desktop Installation ............................................................................................................................ 17

8.2.2 Wall Mount Installation ...................................................................................................................... 17

8.2.3 Rack Mount Installation ..................................................................................................................... 17

8.3 Keyboard & Mouse Setup .......................................................................................................................... 18

8.4 Monitor Setup ............................................................................................................................................. 18

8.5 Network Setup ............................................................................................................................................ 19

8.5.1 Network Connections ......................................................................................................................... 19

8.6 External Storage ......................................................................................................................................... 21

9 Software Environment ....................................................................................................................................... 22

9.1 Pre-Packaged Video Management Software (VMS) ............................................................................... 22

9.2 Anti-Virus Software ..................................................................................................................................... 22

9.3 Software Updates ....................................................................................................................................... 22

9.4 Remote Access ............................................................................................................................................ 22

10 Basic Operating Instructions ........................................................................................................................ 23

10.1 Powering on the appliance ....................................................................................................................... 23

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10.2 Powering off the appliance ....................................................................................................................... 23

10.3 Quick Setup Wizard .................................................................................................................................... 24

10.3.1 General Layout .................................................................................................................................... 24

10.3.2 Welcome Page ..................................................................................................................................... 25

10.3.3 EULA Page ............................................................................................................................................ 26

10.3.4 System Page ......................................................................................................................................... 27

10.3.5 Network Page ...................................................................................................................................... 28

10.3.6 Cloud Account Activation ................................................................................................................... 29

10.3.7 IONODES Video Cloud Mobile Apps ................................................................................................. 30

10.3.8 Final Page ............................................................................................................................................. 30

10.4 Milestone XProtect Installer ...................................................................................................................... 31

10.5 Initial Configuration Steps ......................................................................................................................... 32

10.5.1 Securing access to your appliance ................................................................................................... 32

10.6 Accessing the web interface ..................................................................................................................... 32

10.7 Navigating through the web interface..................................................................................................... 34

10.7.1 System Dashboard ............................................................................................................................. 34

10.7.2 Configuration ....................................................................................................................................... 34

10.7.3 Maintenance ........................................................................................................................................ 34

11 System Configuration .................................................................................................................................... 35

11.1 System .......................................................................................................................................................... 35

11.2 Network........................................................................................................................................................ 36

11.2.1 Network Interfaces ............................................................................................................................. 36

11.2.2 Using DHCP .......................................................................................................................................... 37

11.2.3 Using Static IP Addresses ................................................................................................................... 37

11.2.4 Host Name Configuration .................................................................................................................. 38

11.2.5 Using NTP Time Synchronization ..................................................................................................... 38

11.2.6 HTTP Server Configuration ................................................................................................................ 38

11.2.7 Bonjour Protocol Configuration ....................................................................................................... 39

11.3 User Accounts ............................................................................................................................................. 40

11.3.1 Adding a system user account .......................................................................................................... 41

11.3.2 Changing the password of an existing system user account ....................................................... 41

11.3.3 Removing a system user account ..................................................................................................... 41

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12 System Maintenance...................................................................................................................................... 42

12.1 System Information File ............................................................................................................................. 42

12.2 Firmware Updates ...................................................................................................................................... 43

12.3 Factory Default Configuration .................................................................................................................. 44

13 System Image Recovery................................................................................................................................. 44

14 Troubleshooting ............................................................................................................................................. 45

14.1 The device does not seem to start ........................................................................................................... 45

14.2 Nothing is displayed on the HDMI / DisplayPort video output ............................................................ 45

14.3 Cannot discover the HVR8 via IonConfigTool or communicate with it via the network .................. 45

14.4 Component failures ................................................................................................................................... 46

14.4.1 Boot drive failure ................................................................................................................................ 46

14.4.2 Storage drive failure ........................................................................................................................... 46

15 Getting Help .................................................................................................................................................... 52

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1 Important Safety Instructions

WARNING: Read and save these instructions! Follow all warnings and instructions specified within this
document and/or on the equipment.

CAUTION: There is no ON/OFF SWITCH for the power supply. The unit will be powered on upon
connecting a valid power supply source. Please make sure to properly shutdown the device’s
operating system prior to removing its power source.

This HVR8 equipment is designed to be installed within indoor conditions only. There are several options
available for installing the equipment: FIXED 19” RACKMOUNT, WALL MOUNT and DESKTOP MOUNT. It
should be installed by qualified personnel only (person having the appropriate technical training and
experience necessary for product installation).

When installing the equipment, please make sure that cables are installed so that accidents cannot occur.
Cables connected to the equipment must not be subject to any mechanical strain.

To reduce the risk of fire, electric shock and/or injury, observe the following:

• Do not position the equipment as such that persons could walk on the connected cables.

• Do not spill any type of liquid substance on or near the equipment.

• Do not touch the equipment and its connected cables during an electrical storm; there may be a

risk of electric shock.

• Do not attempt to connect this equipment to electrical outlets controlled by switches or automatic

timers.

• The equipment should be situated away from heat sources such as radiators, heat registers, stoves,

or other products that generate heat.

• Do not place a heavy object on or step on the product. The object may fall, causing serious personal

injury and serious damage to the product.

• Do not connect the power cord to the power outlet until after the power supply of the equipment

is connected.

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2 FCC/CE Statement

Europe

This product is in conformity with:

• THE ELECTROMAGNETIC COMPATIBILITY DIRECTIVE 2014/30/EU based on results using harmonized

standards in THE LOW VOLTAGE DIRECTIVE 2014/35/EU, and

• THE ROHS2 DIRECTIVE 2011/65/EU based on results using harmonized standards.

The product is labeled with the CE mark as proof of compliance with the above mentioned European
Directives.

FCC Compliance Statement

CAUTION: Changes or modifications not expressly approved by IONODES could void your authority to use
this equipment. This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

• Re-orient the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/television technician for help.

The user may find the following booklet prepared by the FCC useful: ‘How to Identify and Resolve
Radio/Television Interference Problems’. This booklet is available from the U.S. Government Printing Office,

Washington D.C. 20402, Stock # 004-000-00345-4.

Innovation, Science and Economic Development Canada Statement

This device complies with Part 15 Class A of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference and (2) this device must accept any
interference received, including interference that may cause undesired operation.
CAN/ICES-3 (A) / NMB-03 (A)

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3 Cleaning Instructions

To clean the surface of the equipment, carry out the following instructions:

1. Shut down your equipment and unplug the power adapter.

2. Gently wipe the surface with a damp, soft, lint-free cloth.

3. Avoid getting moisture in any opening.

Note: Do not use abrasives, water, thinners, solvents, aerosol cleaners (spray polish), or any

aromatic solvents, etc. that may enter through holes in the equipment and cause damage.

4 Handling Notes

When shipping the product, the original shipping carton and packing materials should to be used. For
maximum protection, repack the unit as it was originally packed at our factory.

Do not use volatile liquids, such as insect spray, near the unit. Do not leave rubber or plastic products in
contact with the product for long periods of time. They will leave marks on the surface finish.

5 Moisture and Condensation Notes

Moisture condensation will damage the product. Read the following notes carefully.

Moisture condensation can occur in the following situations:

• Transferring the product directly from a cold place to a warm place.

• Using the product in a room where you just turned on the heater, or a place where the cold wind

from an air conditioning unit directly hits the product.

• In the summer, when moving the product to a hot and humid place after leaving an air-conditioned

space.

• Using the product in a humid environment.

Do not use the product when moisture or condensation may occur. If the product is used in such an environment, it
may damage discs and internal parts.

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6 Product Description

The Hybrid Cloud NVR series of compact IP video appliances delivers enterprise-class video recording and
management solutions to small, medium and large single or multi-site surveillance deployments. These
appliances provide an embedded, high-performance networked video platform capable of recording
multiple cameras with high sustained data throughputs to meet a multitude of requirements. The HVR8
series appliances can host enterprise class video management (VMS) software solutions commonly used
in the market. With a pre-loaded operating system and Milestone XProtect® for on-premise video
recording together with innovative cloud-based features, IONODES takes the hassle away from complex
set-up and configuration of an IP video management environment. Validating, certifying and embedding
all OS and software components into a simple and easy to use platform means you spend less time
configuring your system, and more time operating it to secure your environment. The cloud features allow
you to gain important benefits such as simple and secure remote live video access to your cameras and
off-site archiving of event-based video clips to secured cloud storage.

Combining the HVR8 series appliances with your IP cameras and IP video encoders of choice provides a
cost-effective means to convert legacy analog video systems to IP, and build new, state of the art, IP video
surveillance deployments. The HVR8 series supports all IP cameras and IP video encoders supported by
all major VMS solutions. In order to facilitate deployment in the field, the HVR8 series appliances come
with 8 built-in PoE ports, allowing direct connection of up to 8 PoE capable IP cameras. Expansion beyond
8 cameras is possible via external networking equipment.

The HVR8 Series appliances and VMS software combine to provide innovative configuration options and
tools that significantly decrease the deployment time and the effort needed to deploy your security
solution. Simply connect a USB keyboard, mouse and monitor to the appliance and you are ready to add
your IP cameras and encoders to your video system. Alternatively, remote configuration is also possible via
network web access or VMS client application(s).

To support a wide range of deployment scenarios, while ensuring reliability and high availability, the HVR8
Series appliances use industrial grade components and high-performance storage drives designed for 24/7
video recording.

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7 HVR8 Product Features

This chapter introduces you to the basic features of your HVR8 appliance. Read this chapter to learn:

• About unpacking your appliance

• How to identify the features of your appliance

• How to locate your appliance’s model and serial number

• What accessories are available for your appliance

7.1 What is in the Box

Note: Verify that the shipping box contains the following parts and ensure no damage was sustained

during shipment. If there is anything missing or damaged, please contact your sales
representative.

Your appliance should be packed with the following:

1. 1 x HVR8 appliance

2. 1 x Quick Install Guide

3. 1 x AC 24VDC power adapter

4. 4 x Stick-on rubber bumpers

5. 2 x Wall mount brackets (includes the 4 screws required to assemble the mounting brackets onto

the product’s bottom plate)

Below are additional items which are not included, but may be required:

1. USB mouse & keyboard

2. Computer monitor(s) (VGA, DVI or HDMI)

3. Internet router and/or a network switch

4. Power bar with surge protection

5. Region specific power supply cord (can be ordered from IONODES or sources externally)

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7.2 Front and rear panel controls and LEDs

1

Power Supply Jack (DC 24V)

2

Grounding Screw

3

DisplayPort Output

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Non-Switched PoE Ports (Ports 3 to 6)

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Switched PoE Ports (Ports 7 to 10)

6

Gigabit Ethernet (Port 2)

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Gigabit Ethernet (Port 1)

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4 x USB 3.0 Ports

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Audio In / Out

10

HDMI Output

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Serial Port (COM)

12

Power Button w/ Status LED

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7.2.1 Status LED behaviour

• RJ45 Network Jacks

o LINK/ACT (right side of the port)

▪ On/Blinking: port is connected and is transmitting data
▪ Off: port is not connected

o SPEED ( left side of the port)

▪ Amber: 1000 Mbps
▪ Green: 100 Mbps
▪ Off: 10 Mbps

• Power Button Status LED

o On (Blue): unit is powered on
o Off: unit is powered off

• Front bezel ambient blue LED (visible through ventilation)

o Is used to indicate if the unit is connected

to power

7.3 Identifying your product model and serial number

7.3.1 Product Model

The label located on the bottom side of your appliance contains information that identifies your exact
product model. A similar label is also located on the product box.

Note: IONODES technical support staff may need this information if you issue a support request.

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7.3.2 Serial Number

You can locate the product’s serial number:

• Printed on a white label located on the bottom side of your appliance.

• Printed on the packing slip that came with your appliance.

• Displayed in appliance’s web interface:

o Double-click on the Device Config icon located on the system desktop.
o Log into the web interface (default username and password are both “admin”).
o Once logged in, select the Configuration tab from the left-hand side bar.
o The Default tab shown is the System tab which contains your device serial number along

with the Product type and Firmware version.

Note: A Microsoft Windows Certificate of Authenticity label is located on the inside of the chassis

Serial

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8 Getting Started

8.1 Specifications

Physical

Form Factor

Aluminum chassis with wall mount kit and fan module

Chassis Color

Black

Dimensions - unit only (W x D x H)

240mm (9.45 in) x 180mm (7.09 in) x 71mm (2.80 in)

Dimensions - with wall brackets (W x D x H)

274mm (10.79 in) x 180mm (7.09 in) x 88mm (3.46 in)

Dimensions - with rackmount (W x D x H)

480mm (18.90 in) x 204mm (8.03 in) x 88mm (3.46 in)

Weight - unit only

3.1 kg (6.8 lbs)

Weight - with wall brackets

3.3 kg (7.2 lbs)

Weight - with rackmount

3.6 kg (7.8 lbs)

Electrical

Power requirement

Power Input Voltage: 19 - 36 VDC
Power Connector: Barrel type
Max total power consumption (including PoE): 160W

Supplied power adapter

Input: 100-240 VAC, 50-60 Hz, 2.5A
Output: 24 VDC, 6.66A, LPS

PoE Power Consumption

Maximum 120W

25.5W max per port (IEEE 802.3at compliant)

Performance

Boot time

30 sec. (from power on to Windows login screen)

Maximum video throughput

200Mbps (Input 128 Mbps) using all ETH ports

Environment

Operating Temperature

32°F ~ 104°F (0°C to 40°C); indoor use only

Storage Temperature

-4°F ~ 140°F (-20°C to 60°C)

Storage Humidity

Maximum 93% (relative humidity non-condensing)

Certification

CE & FCC Class A

Vibration

0.5G / 5 ~ 500Hz / operation (mSATA for OS + 3.5” HDD for
storage)

1.5G / 5 ~ 500Hz / no operation

Shock

10G peak acceleration (11 m sec. duration), operation
20G peak acceleration (11 m sec. duration), none operation

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8.2 Hardware Installation

The HVR8 appliance can be mounted in any orientation (horizontally or vertically) on a desktop / shelf or a
wall using the supplied mounting brackets. It can also be installed in a 19” rack by using the optional 19”
Rack Mounting Kit Option 2U (HVR8-RM).

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The appliance benefits from ambient air circulation. Do not obstruct ambient air circulation to avoid
overheating the appliance and reducing its performance and functional lifespan. The grounding screw
on the appliance should be installed using an isolated cable with a dimension above ∅ 5.5 mm2 for low
voltage electrical equipment.

8.2.1 Desktop Installation

• Apply the provided rubber bumpers to the bottom of the chassis to protect from damaging surfaces.

• Place the appliance on a clean level surface.

• Ensure adequate clearance for cooling.

8.2.2 Wall Mount Installation

• Attach the wall mount brackets to the bottom of the device using the supplied screws.

• Affix the HVR8 housing to a wall using the provided brackets and 4 screws (not included). It is best

practice to use stainless steel Phillips tapping screws M4.2 x 32mm (#8 x 1.25 in) (Spaenaur ST- 631P
or equivalent). For drywall mounting use four 4 plastic anchors (Spaenaur EX-S5 or equivalent; not
included).

• If possible, ensure at least one screw on each bracket goes into a wall stud or equivalent support.

• The maximum install height for the wall mounting installation is 2m.

8.2.3 Rack Mount Installation

• Install the appliance in a rack using the optional 19” Rack Mounting Kit Option 2U (HVR8-RM)

• Ensure that the following precautions are met:

o Elevated Operating Ambient - If you install the device in a closed or multi-unit rack assembly,

the operating ambient temperature of the rack assembly may be greater than the room
temperature. Consider installing the equipment in an environment compatible with the
maximum ambient temperature (T=40°C for operating conditions and respectively T=60°C for non-
operating) specified.

o Reduced Air Flow - Installation of the equipment in a rack must be such that the amount of

air flow required for safe operation of the equipment is not compromised.

o Mechanical Loading - If you are mounting the equipment in the rack, it must be such that a

hazardous condition is not achieved due to uneven mechanical loading.

o Circuit Overloading - You must consider the connection of the equipment to the supply

circuit and the effect that overloading of the circuits might have on overcurrent protection
and supply wiring. Appropriate consideration of equipment nameplate ratings must be used
when addressing this concern.

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o Reliable Earthing - Reliable earthing of rack-mounted equipment must be maintained.

Particular attention must be given to supply connections other than direct connections to
the branch circuit. For example, use of power strips.

8.3 Keyboard & Mouse Setup

It is recommended that a USB keyboard & mouse be attached to the appliance in order to facilitate local
setup and configuration, as well as for running local applications, such as the VMS client applications for
video footage review. Plug the keyboard & mouse into any available USB ports located on the back panel
of the appliance.

Note: The first time the system is started with your USB keyboard and mouse, please allow some

time for the operating system to detect them before they are ready for use.

8.4 Monitor Setup

Your HVR8 appliance comes with a multitude of monitor display configuration options. The appliance itself
provides two display output ports: one DisplayPort and one HDMI. You may use any output in single
output mode, or, you may use one of the following combinations for multi-display mode:

• DisplayPort + HDMI (dual display)

In multi display mode, your system will use one display as primary display and the other as secondary
display. The order and position of the displays are configurable using the operating system’s display
configuration menu.

Note: The dual display mode is only available within the Windows environment. Under BIOS/boot

screen both monitors will show the same image.

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8.5 Network Setup

The HVR8 Series appliance features ten (10) Gigabit Ethernet network ports located on the back side.
The first two ports, labeled 1 and 2, are standard independent Gigabit Ethernet network ports. The last
eight ports, labeled 3 to 6 and 7 to 10 respectively, are PoE+ enabled (IEEE 802.3at) and may be used to
provide power to PoE equipment (such as IP cameras or IP encoders).

Please note the differences, as explained in the following sub-chapter, between ports 3-6 and ports 7-10
from a network connectivity point-of-view.

Note: All PoE ports can supply a maximum of 25.5W per port. The total available power for the PoE

ports is 120W.

8.5.1 Network Connections

In typical deployments, your installation may require direct PoE network connection to up to eight IP
cameras or IP encoders. Your deployment may also require additional network connections to a corporate
network and / or maintenance laptop.

• Connect the LAN network ports 1 and / or 2 of the appliance to any corporate network, maintenance

laptop or any other external network.

• Connect the LAN network ports 3 to 10 of the appliance to the IP cameras / IP encoders required

for your video security network.

• LAN ports 3 to 6 are non-switched. This means that you must assign a different subnet to each port

and create 4 different LANs, each connecting to a camera. That camera must have its IP address
from the same subnet as the corresponding port on the HVR8. Traffic will not pass from one LAN to
another. They are independent of each other. The network configuration for the ports on the HVR8
can be done from the IONODES web management interface or from Windows Control
Panel\Network and Internet\Network Connections; for camera configuration please check with your
camera manufacturer.

• LAN ports 7 to 10 are switched. This means that the uplink for all 4 of them is a single LAN port on

the HVR8’s motherboard. This means that all cameras connected to these ports, as well as the
corresponding port on the motherboard, must have IP addresses from the same subnet. As before
the network configuration for the ports on the HVR8 can be done from the IONODES web
management interface or from Windows Control Panel\Network and Internet\Network
Connections; for camera configuration please check with your camera manufacturer.

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• Each PoE network port is capable of powering a single 802.3at compliant PoE device; please make

sure that the total required power on the PoE interfaces does not exceed 120W.

Note: You may run software clients on the corporate network to view live or recorded video content,

however note that this will generate streaming on the corporate network; this may be
undesirable.

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8.6 External Storage

The HVR8 appliance is equipped with 4x USB 3.0 ports, as well as multiple Gigabit Ethernet ports, which
may be used for connecting external storage. Using external storage is useful if the internal storage is not
sufficient to meet your target video retention times.

Any of the available Gigabit Ethernet ports may be used to connect to network storage solutions such as
iSCSI storage devices. The USB 3.0 port may be used to connect to a USB 3.0 storage device.

Once discovered by the appliance, external storage can be used by your video management software as a
storage device.

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9 Software Environment

Your appliance is pre-configured with an operating system as well as a Quick Setup Wizard to assist you
in setting up the device’s basic operating settings. It is not recommended that you remove, modify or add
software to your appliance unless required by your deployment scenario.

9.1 Pre-Packaged Video Management Software (VMS)

All HVR8 Hybrid Cloud NVR appliances are delivered with a fully customizable software environment, pre­loaded and ready to go. The Milestone XProtect® VMS platform package is included with the appliance.

Note: You can also set-up your appliance with a plain Windows image if required so that you may

control the software environment.

9.2 Anti-Virus Software

Because of a high risk of system performance depreciation, we recommend that your anti-virus software
is configured to exclude specific files associated to the VMS, in order to keep a secured product without
affecting its performance.

Also, please make sure that you qualify the performance before deployment in the field.

9.3 Software Updates

We recommend to carefully qualify any application updates before deployment in the field.

We recommend enabling automatic updates for the Windows operating system, as our enterprise version
of the operating system (Windows 10 Enterprise LTSB) allows for security updates only.

Note: Automatic Windows Updates are enabled by default; this is the desired setting.

9.4 Remote Access

By default, your appliance is configured to permit remote desktop connections. This feature of the
Windows operating system allows you to remotely access your appliance from any other computer on your
network using your Windows account credentials.

Note: You can disable this feature via the Windows control panel. For details on how to do this,

consult your IT administrator.

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10 Basic Operating Instructions

10.1 Powering on the appliance

1. Turn on the monitor(s) and any external peripherals (ex. Printers, External Storage Devices, etc.)

connected to the appliance.

2. Connect the power cord coming from the power adapter to the appliance.

3. Connect the power adapter to the power outlet. The device will power on automatically.

4. If the power adapter was already connected from a previous session, you can power on the

appliance by pressing the Power Button on the back of the unit.

5. The appliance will run a series of self-tests. After a few seconds, a series of messages may be

displayed as the various hardware and software subsystems are activated. Under normal
circumstances you should not be asked to respond to these messages. If you are asked to respond
any messages follow the instructions carefully.

6. If this is the first time you are booting the appliance, the Quick Setup Wizard welcome screen will

appear.

7. If the Quick Setup Wizard has already been completed in a previous user session, a Windows login

prompt will be displayed once the appliance has completed its boot up phase.

Note: Default login username is ‘admin’ and default password is ‘admin’

10.2 Powering off the appliance

1. You may initiate a power down of the device by one of two ways:
a. Press the Power Button on the back of the appliance.

OR

b. Click on the Windows START button located on the bottom left of the screen and then click

on the SHUT DOWN button.

2. Both methods above will cause the software to shut itself down properly.

3. The appliance may take a few minutes to complete its shut down.

Warning: Always be sure to follow the proper procedures when turning off the power to the appliance. NEVER disconnect

the power to the device while it is still running or in the process of shutting down. Doing so can cause data
loss, file corruption, system instability and hardware failure

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10.3 Quick Setup Wizard

The Quick Setup Wizard is a setup and configuration assistant which appears the first time you boot an
HVR8 appliance. It is designed to simplify the configuration of basic device settings. The appliance ships
with pre-loaded Milestone XProtect® VMS platform package, which is shown during the application setup
phase of the wizard.

10.3.1 General Layout

• Navigation Menu

o This menu allows you to navigate directly to any wizard page
o The current wizard page is highlighted
o The colored bar on the right displays completion status of the page

▪ Gray = Not Visited
▪ Green = Complete
▪ Red = Incomplete; invalid values

• Navigation Buttons

o These buttons allow you to navigate forward and backwards through the wizard pages

• Shutdown Button

o This button allows you to cancel execution of the wizard and shutdown the device
o Upon next boot-up, the wizard will reappear since it has not been completed

• Cloud Icon

o This icon will be coloured gray when no Internet connection is detected

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o This icon will be coloured green when a valid Internet connection is detected
o An Internet connection is required for online operations and cloud subscription activation

10.3.2 Welcome Page

The welcome page allows you to select the language in which to run the wizard pages. This language will
not be installed as the language for the operating system or installed software.

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10.3.3 EULA Page

The EULA page displays the end user license agreement which you must accept prior to completing the
Quick Setup Wizard. Click on the Accept check-box to continue.

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10.3.4 System Page

The system page displays basic status information on your device and allows you to specify basic system
settings.

• Serial Number – This serial number may be required should you need to issue a support request.

• Firmware Version – This is the version of the device’s internal software services. This is not the

version of the operating system or any installed software.

• Processor – This is the processor type installed in your device.

• Physical Memory – This is the amount of RAM memory installed in your device.

• Video Storage Drive(s) – This section lists the drives which are available for video storage.

• Computer Name – This is the computer name as it will appear on the network.

• Administrator Password – This is the password which will be set for the “admin” user account. This

password will be set for the administrator login account of the operating system as well as for the
administrator user account of the device’s web interface.

• Time Zone – This is the geographic time zone which will be set for your device.

• Keyboard Layout - This is the layout of the keyboard attached to the system

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10.3.5 Network Page

The network page allows you to specify the network configuration for all 10 network ports of the device
(LAN1, LAN2, LAN3, LAN4, LAN5, LAN6 and LAN 7-10). You may apply the changes immediately by clicking
on Apply network changes now or you may complete the wizard as is which will cause the settings to
become effective upon the next system reboot.

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10.3.6 Cloud Account Activation

Enter all appropriate information as supplied by your Reseller in order to activate your cloud account and
be able to view your surveillance cameras on your IONODES Video Cloud mobile app.

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10.3.7 IONODES Video Cloud Mobile Apps

To access live video from your system and to manage cloud-based event video recording, please
download the free apps for iOS and Android devices.

You can also access cloud functionality through any browser by visiting:

https://videocloud.ionodes.com

10.3.8 Final Page

The final page displays the final status of the wizard prior to applying the desired configuration and before
deploying the selected application package. Please confirm that all wizard pages have been completed as
desired prior to clicking on the Apply button. Should any wizard page be incomplete or contain invalid
parameters, the left-hand column line will appear red for the erroneous section and the Apply button will
be unavailable; please correct any errors and retry.

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After clicking on the Apply button, a popup window will appear showing installation progress. Once

installation is complete, the system will shut down and reboot automatically.

10.4 Milestone XProtect Installer

Upon first boot up & login, after the Quick Setup Wizard is completed, the Milestone XProtect installer will
automatically start. The user will have to provide his own license file in order to finish the installation.

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10.5 Initial Configuration Steps

10.5.1 Securing access to your appliance

By default, the appliance is shipped with default username and passwords for access to the various
administrative interfaces of the system.

We strongly recommend that you change the default administrative passwords in order to ensure that no
unauthorized accesses are performed.

1. Log into the Windows operating system using the default admin username and password (‘admin’ /

‘admin’).

2. Press CTRL + ALT + DELETE from the appliance operating system to display the Windows system

menu.

3. Choose the Change Password menu option and follow the steps required to change the default

admin password.

10.6 Accessing the web interface

The HVR8 appliances feature a web interface which provides a simple and clear display of the configurable
parameters of the appliance as well as providing system status information and diagnostic tools.

The web interface can be accessed in several ways.

1. Using the Device Config shortcut on the desktop

2. Opening a web browser (Internet Explorer) window directly on the device and typing in the local IP

address or host name. (http://127.0.0.1 or http://localhost)

3. Opening a web browser window on a remote computer located on the same network as the

appliance and entering the IP address or host name of the appliance in the address box.

Once connected to the appliance’s web Interface you will be asked to log in. If this is a first-time access, use
the default username and password; ‘admin’, ‘admin’.

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Note: IONODES provides a useful tool called the IonConfigTool which can assist in discovering the

IP address of your appliances on your network. This tool can be downloaded from our
website at http://www.ionodes.com

The appliance web interface provides the required tools to navigate and gather the appropriate
information pertaining to your appliance.

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10.7 Navigating through the web interface

Menu tabs are located on the left side of the main web interface window and give you access to the
different web interface sections.

10.7.1 System Dashboard

The Dashboard page is selected by default at the time the page is loaded into the web browser. This tab
provides access to the general status of the appliance.

10.7.2 Configuration

The Configuration tab takes you to the configuration pages of the appliance.
The main configuration page provides access to the main system configuration parameters.
More details are available in the System Configuration section found further down in this manual.

10.7.3 Maintenance

The Maintenance tab allows you to access the functions used for troubleshooting and support of the
appliance. More details are available in the System Maintenance section found further down in this manual.

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11 System Configuration

The configuration section of the appliance web interface provides the means to modify system parameters
to meet your deployment requirements.

Note: For all configuration sections detailed below, saving a set of parameter changes is done via the

Save button located at the bottom of the configuration page. Unsaved

parameter changes can be cancelled using the Cancel button located
beside the Save button. Cancelling parameter changes will cause these
parameters to revert back to their original value.

11.1 System

The System tab is the default landing page for the Configuration section of the web interface. This tab
provides basic details on the system configuration including product type, serial number and firmware
version.

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The System Tab provides a means to create a custom name for the system. To do this simply enter your
custom name in the custom name box and click the Save button. The Custom Name can be used for
identifying hardware in some VMS platforms or custom applications. The bottom section also allows you
to set the appropriate time zone and synchronize the device’s time.

11.2 Network

The Network tab allows you to set the network settings for all network interfaces on the appliance.

11.2.1 Network Interfaces

Each of the first 6 network interfaces, 1 thru 6, are configured independently. The last 4 network
interfaces, 7 thru 10, are switched and managed as such. Each interface should be configured to use
static IP addresses or DHCP depending on its intended use and the corresponding device that it is
connected to. The default configuration for all interfaces is set to use DHCP.

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11.2.2 Using DHCP

If DHCP is to be used, simply select the Use DHCP check box for the network interface(s) that requires
this type of configuration.

The appliance’s IP address, subnet mask and default gateway will be assigned automatically and the current
values for each will be displayed underneath the checkbox.

11.2.3 Using Static IP Addresses

To use a static IP address configuration:

1. Unselect the Use DHCP check box for the network interface you want to configure with a static IP

address.

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2. The IP configuration parameters window will appear.

3. Enter the desired IP address.

4. Enter the desired subnet mask.

5. Enter the desired default gateway if necessary. Note that a default

gateway only needs to be specified if your network requires
access to other subnets; otherwise leave to default value.

6. If available or required, add your DNS server information in the

appropriate fields.

Warning: Specifying more than a single default gateway on your system can cause network communication issues.

Please consult your IT administrator for assistance.

11.2.4 Host Name Configuration

To specify a network hostname for the appliance, simply
delete the default name in the Host name field and enter a
new one.

Using a network hostname can simplify remote connections to the appliance as you will not be required to
know the IP address. This is particularly important in DHCP configurations as the IP addresses are subject
to change based on the lease time specified by the DHCP server.

11.2.5 Using NTP Time Synchronization

The appliance supports date and time synchronization via
NTP protocol. To enable NTP, enter the address of a valid
NTP server in the field provided.

11.2.6 HTTP Server Configuration

The HTTP port numbers provided are the standard default ports used by the appliance for the protocols
listed.

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• HTTP port by default is port 80

• HTTPS port by default is 443

These ports can be modified as required but should only be done if
necessary and properly documented.

To select the authentication mode for the HTTPS connections, click
the arrow on the Authentication Mode dropdown box to see the
available choices. The available choices are Basic and Digest (Default).

To allow the appliance to accept secure HTTPS connections, select the Accept HTTPS connections
checkbox.

To force all web connections to the appliance to use secure channels, select the Accept HTTPS only
checkbox.

11.2.7 Bonjour Protocol Configuration

By default, the appliance is discoverable using the local domain.

If you need to segment device discovery into multiple domains, such
as based on specific locations or functionality, a specific search
domain can be provided.

You may disable Bonjour discovery by unselecting the Bonjour Discovery Enabled checkbox.

Note: Disabling the Bonjour discovery will prevent external software and tools, such as the

IonConfigTool, from discovering your appliance on the network.

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11.3 User Accounts

The User Accounts tab allows you to manage the list of system user accounts. These user accounts differ
from the Windows operating system user accounts.

The Windows user accounts are in place for controlling access to the following:

• Login to Windows interface, locally or remotely via remote desktop connections

• Features and functions of the operating system

The system user accounts discussed in this section are in place for controlling access to the following:

• HTTP based API – for integration to VMS and other software platforms

• Appliance web interface, local or remote access

Typically, Windows accounts are reserved for IT personnel while the system user accounts are set-up for
system operators and security personnel.

Note: Changing the usernames and passwords of the Windows accounts will NOT affect the system

user accounts; they are two separate sets of user account lists.

By default, the appliance contains only a single administrative user with username ‘admin’ and password

‘admin’. The admin user account cannot be deleted; however, it is strongly recommended that you change

the admin user password to avoid any unauthorized access to your system.

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11.3.1 Adding a system user account

1. In the New User section, enter the desired username, password and role of the new user.
a. The User role allows access to viewing only, no permission

to change any settings

b. The Superuser role allows access to viewing and changing

any setting aside from the user accounts list.

c. The Administrator role allows access to viewing and

changing any setting in the system.

2. Click the Add User button.

3. Your request will be processed and a confirmation message will appear shortly after.

11.3.2 Changing the password of an existing system user account

1. In the User Accounts section, click on the user account for which you need to change the password.

2. Enter the Old Password as well as the New Password of the user into the required fields

3. Click on the Change Password button.

4. Your request will be processed and a confirmation message will appear shortly after.

11.3.3 Removing a system user account

1. In the User Accounts section, click on the user account you wish to remove.

2. Click on the Remove User button.

3. Your request will be processed and a confirmation message will appear shortly after.

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12 System Maintenance

Several maintenance tasks can be performed on the HVR8 Series appliance via the web interface.

To access the available maintenance tasks, follow these steps:

1. Access the web interface locally or remotely. (see section 10.6)

2. Login with an administrator account.

3. Select the Maintenance tab on the left-hand side of the Interface

window.

4. The available maintenance tasks will be displayed.

12.1 System Information File

The first option on the Maintenance page is Retrieve system information file. Clicking on this
maintenance task will cause the appliance to generate a system information file which can be saved locally
on your computer.

The system information file is an archive file containing configuration and diagnostics details of your
appliance. The archive contains details on unit configuration, performance statistics, firmware update
history and health check status. The purpose of the system information file is to help IONODES technical
support staff in troubleshooting and resolving any system issues.

To generate a system information file:

1. Click on the Click Here link to the right of the Retrieve system information file label in the

Maintenance window.

a. A second web browser window will open while the system information is being created.

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2. Once the second browser window closes, the file download dialog will open and ask if you would

like to Open, Save or Cancel.

a. To save the file to your local computer, click the Save button
b. Click Cancel to stop the operation
c. There is no need to open the file as it contains password protected system information

3. Once the file is saved, it can be sent via email to IONODES technical support for analysis.

12.2 Firmware Updates

The second option in the Maintenance tab is the Firmware Update task which allows you to update your
appliance to the latest firmware version.

To update the appliance firmware:

1. From the Maintenance window, click on the Update button.
a. You will be asked for the firmware update file
b. Select the .iof file which was provided by IONODES (can be found at www.ionodes.com)

2. The following status messages will be displayed during the update:
a. Firmware upload in progress... (100%)
b. Firmware uploaded. Saving to internal storage... (0%)
c. Validating and decompressing firmware... (0%)
d. Firmware ready for installation. Rebooting device... (0%)

3. The web page will disconnect from the device while it is being rebooted to apply the new firmware.

4. You will be prompted for login once the device is up again.
a. The ‘Testing firmware stability...’ status message will be displayed while the system validates

the new firmware.

5. The ‘Firmware update complete. (100%)’ status message will be displayed once the process is

completed.

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12.3 Factory Default Configuration

The fifth option in the Maintenance tab is the Reset task which allows you to reset your appliance to the
factory default settings. Note that this operation will not reset your network settings.

To return your appliance to factory default:

1. From the Maintenance window, click on the Reset button.

2. The appliance will apply the default settings and may reboot to return to factory defaults.

13 System Image Recovery

In the event your system has become corrupted or unusable in any way, or you simply wish to reload your
system to its factory default operating system image, the appliance offers an image recovery mechanism.
This mechanism will restore your unit to the original factory deployed state.

Doing so will delete all data on the boot drive of the system; any applications or data files which were not
part of the original factory image will be lost. No information on the internal or external video recording
hard drive(s) will be affected by the recovery of the factory image.

This procedure must be performed locally with a mouse, keyboard and monitor connected to the appliance
being restored.

1. Reboot your HVR8 series appliance

2. During the initial boot up, continuously press on the F7 key on the keyboard

3. The Please select boot device: window will appear

4. Select the Windows Boot Manager (P1: InnoDisk Corp. – mSata 3ME3 option

5. Hit Enter on your keyboard followed IMMEDIATELY by F8 repeatedly in order to go to the Advanced

Boot Options screen

6. Select Repair Your Computer and hit Enter

7. The operating system will start in Safe Mode and present the recovery application window

8. Click on the Start Recovery Process button to restore the factory image

9. Click Yes to confirm you want to proceed

10. The current system image will be deleted and replaced with the default factory image

11. Click OK to complete the recovery once the process has finished.

Once completed, the unit will reboot and once back online will be back to the factory image.

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14 Troubleshooting

14.1 The device does not seem to start

• Verify that the power supply is connected to the power supply plug on the back of the chassis

• Verify that the power supply can provide enough power, according to the specifications of the

device (this will depend on the number of external PoE devices connected)

14.2 Nothing is displayed on the HDMI / DisplayPort video output

• Make sure you connect your display device prior to powering up the device

• Make sure you are directly connected to a digital display device - HDMI or DisplayPort

• If none of the above resolves the issue, validate that the HDMI/ DisplayPort cable and monitor are

operating correctly by using a different digital video source

14.3 Cannot discover the HVR8 via IonConfigTool or communicate with it via the

network

• Make sure you have connected the device to your network via one of the ETH ports

• Make sure you are in the same network segment

• Make sure the Green LED on the RJ45 connector is lit. If it is not lit, verify the network connectivity

with the network switch. You can try to connect the network cable to another ETH port to verify if a
problem is localized to a specific ETH port.

• The device is discovered with the IonConfigTool (ICT) via the Bonjour protocol and requires multicast

networking to be supported by your network and switch equipment

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14.4 Component failures

14.4.1 Boot drive failure

The HVR8 Hybrid Cloud NVR allows the boot disk to be restored in case of boot failure or corruption. This
is done by a device-specific Recovery Disk that is created by IONODES Technical Support.

On request, the HVR8 Recovery Disk image will be created and made available for download to the
customer. The image can then be written to an external hard drive or USB key in order to boot the HVR8
device and proceed to a complete boot disk recovery.

Please contact our support department. Our coordinates can be found on the last page of this manual.

14.4.2 Storage drive failure

In order to replace a faulty storage drive please follow these steps:

1) Unscrew the 4 screws on the back of the chassis (2 on the left-hand side and 2 on the right-hand
side) using a Philips-head screwdriver

2) Flip the chassis over so that the bottom is facing upwards and unscrew the 3 screws marked
below with a Philips-head screwdriver

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3) Carefully lift the bottom plate of the chassis from a side; the internal 3.5” HDD for storage is
affixed to the panel via 4 screws with shock absorbers. By removing the screws, as well as the SATA
power + data cables (marked below), you’ll be able to swap the drive with a new one.

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After the hardware installation is done, the new drive will need to be initialized and formatted in Windows
OS before it can be used.

Please see below the steps to do that:

1) Open Disk management tool from Windows OS.

2) Right-click the hard drive marked as "Unknown" and "Not Initialized," and select Initialize Disk.

3) Select the partition style:

• Master Boot Record (MBR) for hard drives smaller than 2TB in size.

• GUID Partition Table (GPT) for hard drives larger than 2TB in size.

4) Right-click the Unallocated space, and select the New Simple Value option.

5) Under the "Simple volume size in MB" section, leave the default size if you're planning to use the
entire hard drive to store files. Otherwise, specify the amount of space in megabytes that you want
to allocate for the partition.

6) Use the "Assign the following drive letter" drop-down menu to select a letter for the new hard
drive.

7) Use the "File system" drop-down menu, and select NTFS (recommended for Windows 10).

8) Use the "Allocation unit size" drop-down menu, and select the Default option.

9) In the "Value label" field, type a descriptive name for the drive, such as “Data_Drive”.

10) Check the Perform a quick format option. If you prefer a full format, clear the quick format
option. Just keep in mind that depending on the size of the drive, it can take hours to finish.

11) Unless necessary, clear the Enable file and folder compression option.

After completing the steps, the new hard drive will be initialized, partitioned, and properly formatted.

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15 Getting Help

You can get help from the IONODES technical support team in many different ways:

• By sending an email to [e-mail]

• By calling our office during regular work hours at:

o [phone] (Toll Free North America)
o [phone]

Our technical support team is trained to support you with installation as well as maintenance of your
IONODES products.