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MagicVision USB
Internet Video Conferencing Camera
USER’S GUIDE
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Dear I/OM
AGIC Customer:
Congratulations on the purchase of your MagicVision USB Internet Video
Conferencing Camera. We can assure you that it is made from new stateof-the-art chipsets and components. Your product has also gone through
the most rigorous test and quality assurance procedures in the industry.
All of the employees at I/OM
AGIC want to express our sincere gratitude for
your decision to purchase our product. Our commitment to yo u is to
provide a pr oduct that is easy to install a nd use. I/OMagic will also assist
you with installation, if needed, and ensure that our resellers provide y ou
the highest level of sales and service.
I/OM
AGIC began with one PCMCIA sound product in 1993. Since then our
company has grown and now offers more than fifteen products in the
multimedia market, including internal CD-ROM drives, PCMCIA CD-ROM
drives, 3D stereo sound cards, Wavetable sound cards, 3D video cards, and
PCMCIA modems. In the coming months we will introduce our latest
Digital Cameras, scanners, USB devices and many other exciting
technologies.
We encourage you to browse our web site at http://www.iomagic.com
to thoroughly review our complete product offering. We hope you enjoy
using your new product, and look forward to earning your business in the
coming years.
Sincerely,
Michael R. Dendo
Vice President of Sales
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Copyright Statement
It is a criminal offenc e , under applicable cop y right laws, to make unauthorise d c opies of
copyright-protected material, including computer programs, films, broadcasts and sound
recordings. This equipment should not be used for such purposes.
Notice: I/OMAGIC Corporation makes no warranty of any kind with regards to
Trademarks: Microsoft is a registered trademark of Microsoft Corporation.
Copyright: © 2000 I/OMAGIC Corp. all rights reserved. No part of this
Warranty: I/OMAGIC Co rporation warrants that the p roducts it sells will be fr ee
this material, including, but no t limited to, the implied warranties of
merchantability and fitness for a particular product.
I/OMAGIC Corporation shall not be liable for errors contained herein
or for incidental consequential damages in connection with the
furnishing, perfo rmance, or use of this mate rial.
Every effort has been made to ensure that the information in this
manual is accurate. I/OMAGIC Corporation is not responsible for
printing or clerical errors.
Mention of third par ty products is for infor mation purposes only and
constitutes neither an endorsement nor a recommendation.
I/OMAGIC Corp oration assumes no responsibility with r egards to the
performance of these products.
This document contains pr oprie tary info rmation, w hich is p rotec ted b y
copyright (see below).
The information contained in this document is subject to change
without notice.
Windows, Windows 95 and the Windows 98 logo are trademarks of
Microsoft Corpo ration. IBM is a register ed trademark of International
Business Machines Corporation. All other trademarks and product
names used within this manual are the property of their respective
companies and are hereby acknowledged.
publication may be rep roduced, transmitted, transcrib ed, stored in a
retrieval system, or translated into any language or computer
language, in any form, by any me ans, witho ut pr ior wr itten co nsent o f
I/OMAGIC.
from defects in materials and workmanship. Consult the warranty card
for complete warranty information.
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FCC Compliance Statement
This device complies with Part 15 o f the FCC Rules. Ope ration is subject to the following two
conditions:
1. This device may not cause harmful interference , and
2. This device must accept any interference received, including interference that may
cause undesired operation.
FCC Warning Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harm ful interference in a residential installation. This equipment gener a te s ,
uses and can emit radio frequency energy and, if not installed or used in accordance with the
instructions, may cause interference to radio communications. However, television reception
interference can be determined by turning the equipment off and on. The user is encouraged
to correct the interference by one or more of the following measures:
! Reorient or relocate the receiving ante nna
! Increase the separation between the equipment and the receiver
! Connect the equipment into an outlet different from that to which the rece iver is
connected
! Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
FOR EUROPE
“The drive is in conformity with the EMC directive and low-voltage directive.”
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Table of Contents
INTRODUCTION 6
A
BOUT YOUR MAGICVISION
P
ACKAGE CONTENTS
S
YSTEM REQUIREMENTS
F
EATURES
S
PECIFICATIONS
7
8
USB 6
6
6
INSTALLATION 9
I
NSTALLATION UNDER WINDOWS
R
EINSTALLING YOUR MAGICVISION
98
OR WINDOWS
USB
CAMERA DRIVERS
98 SE 9
17
USING YOUR MAGICVISION USB CAMERA 18
T
AKING YOUR FIRST PICTURE
PC-E
YE APPLICATIONS
V
IDEO PLAYER
Capturing live video 22
How to use the Security Feature 23
V
IDEO MAIL
P
HOTO CARD
How to create a Photo Card 26
P
HOTO MAGIC
NETM
EETING
P
HOTO BROWSER
P
HOTO
Creating Images 30
Opening Images 30
Special effects on images 30
(Basics) Transforming images 31
Managing album 31
21
24
25
26
28
28
EZ 29
18
20
TROUBLESHOOTING 32
H
ARDWARE
S
OFTWARE
FAQS 32
FAQS 33
CONTACTING I/OMAGIC 37
REGISTER YOUR I/OMAGIC PRODUCT 38
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IINNTTRROODDUUCCTTIIOONN
About your MagicVision USB
The MagicVideo USB provides exceptional video quality with the power to
capture, create, and communicate in full-color, full-motion video directly
from your PC. Express yourself with high quality 640x480 (VGA) resolution
pictures and videos. The MagicVision USB offer s the following features and
software:
!
640 X 480 resolution.
!
Video Mail – Create video clips.
!
Photo Cards – Greeting card maker.
!
Photo Browser – Thumbnail view of you pictures.
!
Video Player – Security over the Internet.
!
Photo EZ – Photo album with image grab.
!
Photo Magic – Image grab & effect creator.
!
Games.
Package Contents
The MagicVision USB package contains the following items:
!
MagicV ision USB camera.
!
MagicVision USB user’s manual (This Document).
!
MagicV ision installation / software CD.
System Requirements
Minimum system requirements for your MagicVision USB:
!
Pentium 233 or higher. (Pentium II 300 recommended).
!
32 MB RAM.
!
USB equipped system.
!
16 Bit color display adapter.
!
Windows 98 or Windows 98 SE.
!
CD-ROM drive (for driver and software installation).
!
Full duplex sound card (optional).
!
Microphone and speakers (optional).
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Features
1
4
Snapshot button.
1
3
2
2
3
4
Focus adjustment.
Lens cover.
Camera base.
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Specifications
Sensor: 300K CMOS I mage Sensor.
Aperture: F/2.0.
View Angle: 60 Degree.
Geometry Distortion: < 3%.
Variable Focus Range: ½” to Infinity.
!
24bit true color up to 16.7M color.
!
Color Features:
Auto White balancing.
!
Hue, Saturation, Contrast adjustments.
!
Banding Filter.
Driver Compliant With:
Bundled Software:
WDM Driver, Active Movie, TWAIN, Video
for Windows.
!
MS NetMeeting.
!
Video Mail.
!
Photo Card Maker.
!
Photo Browser.
!
Video Player.
!
Photo EZ.
!
Photo Magic.
!
Games.
Video Capture Rate: Up to 30 FPS.
Picture / Image Format: BMP, TIFF, JPEG, AVI, and EXE.
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IINNSSTTAALLLLAATTIIOONN
Handling Static-Sensitive Devices
The MagicVisi on USB Internet Video Conferen cing Camera, like
all electronic equipment, is static sensitive. Please take all the
proper precautions when handling this device.
Note:
software necessary to operate the camera. We ask you to familiarize
yourself with the camera as well as your computer system before
proceeding. Follow the instructions step by step and pay attention to any
special instructions given within.
In this section you will install the MagicVision USB and all the
Installation under Windows 98 or Windows 98 SE
Do not connect your MagicVision USB camera to your USB port.
Wait until you are prompted to do so during the installation
process.
Unplug all your USB devices before you start your system
1
(except your USB keyboard or mouse).
2 Turn on your PC.
Once in Windows, insert the installation CD into your CD-ROM
3
drive.
The installation program will start automatically. If the program
4
does not start, follow the instructions below:
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1. Click o n the “Start” button.
2. Click o n the “Run” option.
3. Click o n the “Browse” button.
4. Browse to you CD-ROM drive and select the SETUP.EXE file.
5. Click o n the “OK” button.
Read and Click on the “Next” button when you see the screen
5
below.
Select your AC power frequency for banding filtering. If you are
6
in the U.S.A, Canada, Korea, or Taiwan select 60 HZ. Click on the
“Next” button.
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Depending on your system, you may be asked to insert your
7
Windows 98 CD.
If the New Install Wizard cannot find your Windows 98 CD, Click
8
on the “Other Location” button and browse to the right location.
Note:
that location.
If you have your Windows 98 CAB files on your hard drive , browse to
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The Wizard is now ready to install the necessary files and
9
drivers to your PC. Click on the “Next” button.
10
11 The Wizard will find your MagicVision USB camera.
The Wizard will now ask you to plug in the MagicVision USB
connector into your computer’s USB port. At this point do so.
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When the MagicVision USB camera has been installed, a test
12
Important:
will be performed. This test window confirms the successful
installation of the camera by showing you the first live pictures
from your MagicVision USB camera.
Make sure the lens cover is open.
Note:
by clicking on the “Adjust” button.
On the test window, you have the option to adjus t the video settings
13
Once you are finished with the adjustments click on the “Close”
button on your test window.
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14
At this point you need to install the camera applications. Click
on the “Install Camera Application” button.
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16
We include PC-EYE 1.2 with your MagicVision USB camera. This
application gives you most of the features discussed earlier on
the manual. Click on the “Next” button.
Select the directory where you want the applications installed.
Click on the “Next” button.
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17 Next, select the program group name. Click “Next”.
At this point you can select the applications you want to install.
18
Note:
applications.
We recommend you install all the applications. Click on the
“Next” button when you are ready to install the applications.
Make sure you have enough hard disk space to install the
After the applications have been installed, you will see the
19
window below. At this point you are ready to start using your
MagicVision USB camera and applications.
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Installing NetMeeting 3.01
If you wish to install NetMeeting 3.01, follow the instructions below:
1. Once in Windows, insert the installa tion CD into your CD-ROM drive.
2. The installatio n program will start automatically. If the program
does not start, follow the instructions below:
!
Click on the “Start” button.
!
Click on the “Run” option.
!
Click on the “Browse” button.
!
Browse to you CD-ROM drive and select the SETUP.EXE file.
!
Click on the “OK” button.
3. Click on the NetMeeting button.
4. Follow the inst ructions on your scree n.
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Reinstalling your MagicVision USB camera drivers
If you need to reinstall your MagicVision USB camera or any of the
applications f ollow the instructions below:
1. Once in Windows, insert the installa tion CD into your CD-ROM drive.
2. The installatio n program will start automatically. If the program
does not start, follow the instructions below:
!
Click on the “Start” button.
!
Click on the “Run” option.
!
Click on the “Browse” button.
!
Browse to you CD-ROM drive and select the SETUP.EXE file.
!
Click on the “OK” button.
3. Click on the Reinstall button.
4. Follow the inst ructions on your scree n.
This concludes the installation section for your MagicVision USB
camera and applications. In the next section we explain how to use
your MagicVision USB camera and applications. If you encountered
problems while installing this device, make sure you read the
Troubleshooting section located of this manual.
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UUSSIINNGG YYOOUURR MMAAGGIICCVVIISSIIOONN UUSSBB CCAAMMEERRAA
Se
In this section you will learn how to operate your MagicVision USB camera
and the PC-EYE software package.
Taking your first picture
1
Note:
2
Once in Windows, click on the “Start” button > “Programs” >
PC-Eye > PC-Eye icon.
Make sure the lens cover is open.
When you get the PC-Eye control panel, click on the “Settings”
button.
ttings
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esolutions
3
Select “Microsoft WDM Image Capture” under the “Video Driver
List”. Click on the “OK” button.
4
5 The image will be displayed on a separate window.
Select the desire “Resolution” and click on the “Snapshot”
button.
Snapshot
button
R
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PC-Eye Applications
y
Video
Pla
er
Video Mail
Photo
Browser
Photo EZ
Help Button
PC-Eye comes with many applications designed to capture and process
images and live video. All applications can be started from the application
control panel. The application control panel can be started by clicking on
the PC-Eye icon on your desktop or by using the start menu. If you are
using the start menu, select programs followed by PC-Eye.
Below you will f ind a list of all the different applications and a description
of what they can do for you:
1. Video Player – View live, motion detected and message videos
2. Video Mail – Record and compress videos for email or archive
3. Photo Cards – Create personalized electronic cards
4. Photo Magic – Add special effects to photos
5. NetMeeting – Video conference in a network environment
6. Photo Browser - Manage video and photo files
7. Photo EZ – Photo acquisition and photo album
Photo Magic Photo Card
NetMeeting
Snapshot
Button
Resolution
Settings Button
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Video Player
Video Player is an application for showing captured video from your
MagicVision USB camera. There are two parts to Video Player; video panel
and video monitor.
Video panel: From here you can capture, save, and playback live video
direc tly from your MagicVision USB camera.
1
2
3
4
10
9
5
6
7
1 Help button.
Set-up button. From here you c an adjust the video format,
2
video source, select a camera driver, and capture audio.
3 Normal button. Go from playback mode to normal.
Switch button. Switch from Video Panel to Video Monitor
4
mode.
5 160 X 120 resolution.
6 Playback button.
7 Record or Capture button.
8 Save button.
9 640 X 480 resolution.
8
10 320 X 240 resolution.
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Capturing live video
1. Once you are inside Video Player, select Video Panel mode.
2. Select the desire resolution by clicking on S, M, or L on the Video
Panel.
3. Point your MagicVision USB camera to the subject you want to
record.
4. Click on the “Record or Capture” button.
5. When you are finished recording, click on the stop button locate d on
the upper right corner o f the video screen.
6. Click on the “Save” button. Save the file to your hard drive or
storage location.
7. To view the video clip, click on the “Playback” button and select the
file that you just created and click the “OK” button. The video c lip
will start to pla y.
Video monitor is an application to display live video o n the screen. You
can use it to watch the door or any other places while you are working at
the computer. You can s et up the timer to capture video while you are not
at the computer. Use mo tion de tection to capture video to your hard disk
for you to view later. There are two layouts for the Video Monitor, small
footprint and large footprint. Press the red arrow button to change the
layout size.
Switch
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1
2
9
3
8
4
5 6
7
Playback button. Playback files captured by your
1
MagicVision USB camera in Video Monitor mode.
Settings button. From here you can adjust general settings
2
as well as the timer, security, messages, alarm, pager, and email settings.
3 Switch from “On Top” to “Not On Top”.
4 Help button.
5 Playback Message button.
6 Security Activation button.
7 Positioning buttons.
8 Switch from small view to large view.
9 Switch from Video Monitor to Video Panel.
How to use the Security Feature
1. Once you are inside Video Player, select Video Monitor mode.
2. Click on the Settings button.
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3. Select and configure the different se ttings within the security tab
and click on the Ok button.
4. Point your MagicVision USB camera to the subject you want to
record.
5. Click on the “Security” button. When the camera detects mo tion,
video will be capture d and sa ved for you r viewing.
6. When you are ready to view the captured video, click on the
“Playback” button and select your clip from the list. To play it, click
on the “Play” button.
7. To de-activate the security feature, just click on the “Security”
button again.
Video Mail
Video Recorder is your digital VCR. Use Video Reco rder to record video and
send it through email over t he Int ernet. Video Mail is amazingly simple to
use, just set the video size and s tart recording.
Video Screen
Resolutions
Save
E-mail
Settings
Play
Stop Record
Pause
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Photo Card
Photo Cards contains hundreds of subtle graphics and photos designed by
professional artists. All cards are sorted into 20 groups for easy access.
After you have selected a card, customize it to your needs. Capture and
add a photo. Add some text. Add music or record a voice messa ge. Use the
editing tools to personalize your card. Once you are finished, save it to a
file. Now, you can print it and mail it to a friend. Or create an Executable
File from your card and email it to a friend.
Templates
Work Area
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How to create a Photo Card
Once Photo Cards starts, yo u will see all the templates with all the
categories. To make your own card, follow the steps below:
1. Selec t a Template and click on it.
2. Selec t a spe cific card and click on it.
3. Now, you will be in the working area . Here, you personalize your
card. Start by adding an image file or a captured photo. Accomplish
that by clicking on the “Photo” button. Select your camera name
(TWAIN Driver) from the list and click on “Select”. The video screen
will be displayed. Adjust resolution , color, etc. Onc e you are ready,
click on the “SHOOT!!” button. The image will appear on the Card.
4. Next, add greeting text or your name (optional).
5. Add background music and record your voice (optional).
6. Finally, save your completed card, by clicking on the “Save” button.
You can save it as an executive file or as an image.
7. Print your card or created an Executable F ile to email as an
attachment.
Photo Magic
Photo Magic is ideal for adding special effects to you r photos and it is
simple to use. Open an image file and start adding special effects. There
are more than 60 special effects to choose from. When you are finished
adding special effects, save th e image to a file.
Effects
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2
4
6
8
1
3
5
7
1 Open File
2 Undo
3 Redo
4 Save
5 Exit
6 Help
7 Import / Capture
8 Minimize
The special effects are divided into three categories; color manipulation,
transformation an d blurring. A preview image o f each special effect is listed
to the left pane. Some special effects have more options (sub-effects).
Additional options are listed at the bottom. Press the r ight mous e button to
exit the additional options. The result of applying the last special effect is
shown in the large window to the right. Since each special effect has a
prev iew icon, in most cases, it is easy to determine the result. You can
quickly go through the special effects, applying them to your pho to by
clicking on them. If you do not like the res ult, pr ess the Redo button and
start adding special effects again. When you finished, remember to save
the result to a file.
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NetMeeting
NetMeeting provides people around the world with a whole new way of
communicating. With NetMeeting you can participate in meetings,
collaborate in files using NetMeeting features, and share inform ation over
the Internet or your corporate intranet.
NetMeeting features
NetMeeting features allow you to place calls using directory servers,
conferencing servers, and Web pages. NetMeeting makes it easier to place
calls over the Interne t, your organization's intranet, and with telephones.
You can work easily with other meeting participants by sharing programs.
Only one computer needs to have the program, and all participants can
work on the document simultaneously. In addition, people can send and
receive files to w ork on.
NetMeeting's audio and video let you see and hear other people. Even if
you are unable to transmit video, you can still receive video calls in the
NetMeeting video window.
With the Chat feature, you can talk with multiple people. In addition, Chat
calls can be encrypted, ensuring that your meetings are private.
Using the Whiteboard, you can explain concepts by diagramming
information, using a sketch, or displaying graphics. You can also copy
areas of your des ktop or windows and paste them to the Whiteboard.
Photo Browser
Photo Browser or Video Manager manages your video data. Use it to save
video and photo data into your own folders. Re trieving video and photo
data from these folders will be easier. Drag a data file and drop it onto an
application button to access the application with the data file.
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y
Custom
Director
Images
Setting up a new custom directory
1. Once inside Photo Browser, click on the “Custom Directory” button.
2. Select the folder where you have images stored and click on the
“OK” button.
3. All your images are going to be presented in a thumbnail format.
Photo EZ
Photo EZ is a professional quality image editing software with a highly
intuitive interface. With Photo EZ you will be able to:
!
Retouch and edit photos and images.
!
Create great Web graphics.
!
Add impact by enhancing your photos with professional artistic
effects.
!
Easily view and manage all your image s using t he crisp thumb nail
previews.
!
Share photos with family and friends
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Creating Images
1. From the File menu, choose New to open the New Image dialog.
2. Enter the vertical and horizontal size in pixel unit.
3. Enter dot per inch.
4. Enter the OK button.
5. A blank white photo will appear with a no name title.
Opening Images
From the File menu, choose Open to load an existing image file. Supported
file types are Bitmap, JPEG, GIF, and TIFF. If the photo is bigger than the
photo display area, the photo will be scaled down to fit.
Photo Album focuses on True Color format. All features are designed to
process True Color photos. A few features are able to deal with other
formats. Photos in other formats should be converted to True color for best
result.
Try not to open too many images. Lots of opened images can result in
insufficient memory or frequent hard disk accessing. If this happens, close
unused open images
Special effects on images
1. To enable Specials in the menu bar, open a photo and set focus on it.
2. Choose S pecials in the menu bar.
3. The following functions a re listed in the Specials menu.
!
Filters
!
Soften
!
Sharpen
!
Emphasize edge
!
Find edge
!
Mosaic
!
Blur
!
Add noise
!
Negate
!
Motion
!
Emboss
!
Average
!
Minimum
!
Maximum
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(Basics) Transforming images
1. To enable Basics in the menu bar, open a photo and set focus on it.
2. Choose Basics in the menu bar.
3. The following functions are listed in the Ba sics menu.
!
Flip Vertically
!
Flip Horizontally
!
Rotate
!
Resize
!
Brightness
!
Contrast
!
Hue
!
Saturation
Managing a lbum
1. Choose Album in the menu bar.
2. The following album management functions are shown.
!
Select TWAIN
!
Acquire
!
Acquire to Album
!
Open
!
Search
!
Save
!
Edit
!
Close
!
Delete
!
Add current Photo Album
!
Add photos to album
!
Add files to album
!
Load Photo Album
!
Search Photo Album
!
Edit Photo Album
!
Delete Photo Album
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TTRROOUUBBLLEESSHHOOOOTTIINNGG
The following section describes common problems you may encounter,
along with some suggestions for re solving them.
Hardware FAQs
Q. Why do I receive the error message "Camera is not present or already in
use"?
A. Verify that the USB connection is secure. Check the "Imaging Device"
category under the De vice Manager. If the camer a is installed proper ly,
there will be an entry in this section for t he video camera. If this entry
does not ex ist, or is listed with a yellow exclamation mark, remove it, and
reinstall the drivers.
Q. During installation I receive the message "Your USB port has not been
detected".
A. This error mess a ge indicates a possible problem with the detection of
the USB ports by Windows. Verify that the USB Port is correctly listed in
Device Manager. To do this, right click on "My Computer" and select
"Properties". Click on the "Device Manager" tab and che ck for the category
name "Universal Serial Bus Controller." If this entry is missing, the USB
ports are not being properly detected by Windows. It is possible that your
USB port may need to be enabled in your system's BIOS.
Q. When booting the PC with the USB camera plugged in, it hangs up the
system.
A. Change the BIOS settings to support USB legacy device. Change the
BIOS settings to support USB keyboard.
Q. There is a yellow exclamation point on my USB Host Controller in the Device
Manager.
A. You may have a conflict between your USB por t and another device in
your computer. If the USB port you are using has the same IRQ as another
device in your computer, your camera may not work properly. You must
assign an available IRQ to the conflicting device from the Device Manager.
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Q. There is a yellow exclamation point on my video camera in the Device
Manager.
A. There may be a conflict with the camera or the camera is not installed
properly. Remov e all the USB PC camer as listed in the Device Manager that
has the conflict, then click the refresh button. You may need to reboot the
computer.
Q. The USB controller or the USB root hub is not listed or has a yellow
exclamation point in the Device Manager.
A. The USB po rt is not installed correctly. Remove all the USB components
under the Universal Serial Bus Controller category in Device Manager. From
the Device Manager, click on “Refresh” to re install the USB components.
You may be prompted to insert your Windows 98 CD.
Q. Why do I not have a Universal Serial Bus Controller in the Device Manager?
A. You must enable your USB port in the BIOS. Consult your Computer
Users guide, or contact your motherboard manufac turer.
Q. When starting a video conferencing session, I get the error message “Could
not initialize the capture device, or USB camera.”
A. Make sure that the USB plug is inserted and that the device is listed in
the Device Manger. Make sure that your application has selected the proper
video capture driver for your device (the Video for Windows capture driver
is listed in Cont rol Pan el; Multimedia; Advanced; Video Capt ure Devices).
Some applications give you the option to select the video capture device.
Software FAQs
Q. The audio reception seems poor. How do I improve it?
A. Audio quality can be affected by several different factors. Because
slower computers may ex hibit a lag in the audio, it is important to make
sure your computer meets the minimum system requirements. Other
programs running in the background may also interfere with the audio
quality. Try closing all running programs. Running in full-duplex versus
half-duplex will in crease the audio quality. Bandwidth issues with the
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Internet Service Provider (ISP) may also interfere with the audio quality.
The slower the co nnection, the worse the audio quality will be.
Q. My video reception seems poor. How do I improve it?
A. Several factors may affect the quality of the video reception. If a slower
computer or slower internet connection is being used, you may experience
poorer video reception and choppier video. It is important that your
computer meets the minimum system requirements. Try choosing a
smaller image size to conference in. The USB camera works best in areas
where there is sufficient light.
Q. Why can't I hear anyone during a web conference?
A. This is most likely due to the microphone not working or not being
properly connected to the sound card. Please also check if the computer
volume is turned off or set very low. Additionally, you should check to
make sure that your speakers are properly connected to the computer.
Q. Why do I receive the error message "The directory server could not be
found..." when I try to connect to an ILS (Internet List Server)?
A. If you are trying to connect to an ILS and receive this error message , it
means the directory server is busy. You may need to log into a differe nt
ILS or try back at a later time.
Q. The live video display freezes when opening other applications.
A. Set the Display Adapter number of co lors to 16 bit. Reduce the
Hardware acceleration of the PC Display Adapter (this may happen only on
several specific display adapter cards). Go to Control Panel and click on
Display. Select the Tab Setting, then click on Advanced Properties, select
the tab Performance and you will see the Hardware acceleration bar.
Reduce the performance to None.
Q. How do I configure NetMeeting to use America Online (AOL) to access the
Internet?
A. To use NetMeeting with AOL as your ISP, you mus t use AOL version 3.0
or later. This software installs an AOL adapter in Ne twork properties that
allows you make a 32-bit Transmission Control Protocol/Internet Protocol
(TCP/IP) connection to AOL. NetMeeting does not require additional
configuration.
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Q. Why doesn’t the colors look right when I share progr ams in NetMeeting?
A. This behav ior can occur when the computers participating in the
NetMeeting conference are using a color palette of more than 256 colors.
NetMeeting supports sending only up to 256 colors across a network
connection. Try changing the Color Palette s etting to High Color (16 Bit) or
lower.
Q. During video conferencing with NetMeeting, both parties cannot speak
simultaneously, but have to take turns speaking.
A. Determine whether the s ound cards and drivers are capable of fullduplex audio, and verify that full-duplex audio is enabled in NetMeeting on
both computers.
Q. Why do I hear a delay or echo when I'm using the audio feature in
NetMeeting?
A. To prevent voices from echoing during a NetMeeting conference, move
the microphone away from the speakers and decreas e the volume of the
speakers. Using a headphone will h elp also.
Q. Why do I see a black screen when I view the My Video window in
NetMeeting?
A. The video capture card may be configured to use an unsuppor ted video
format. Currently, Microsof t NetMeeting supports the following video
formats: RGB4, RGB8, RGB16, RG B24, and YVU9. Also verify that only one
video capture device is installed on your system. You can do this by going
to Control Panel -> Multimedia -> Devices -> Video Capture. You should
only have “Microsoft WDM Image Capture” listed. The video capture card
could also be using video overlay mode. (Video ove rlay mode is not
supported by Microsoft NetMeeting).
Q. In PC-EYE, Why does the video frame rate drop when the video frame size
becomes larger?
A. Increasing the video frame size will in crease the amount of data to be
transmitted. A higher bandwidth (faster internet c onnection) can improve
the frame rate. Faster CPU and hard drive can improve per formance as
well.
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Q. I have removed the PC-EYE program files using the Windows Explorer (File
Manager) but the program links are still there. How can I remove them?
A. Install PC-EYE again and use the PC-E YE uninstall program
(uninstall.exe) to complet ely re move all the PC-EYE software.
Q. My computer says that the JAPI.DLL file has become corrupted. How do I fix
this problem?
A. The JAPI.DLL file may get corr upted when PhotoShop is loaded after PCEYE. You will h ave to reinstall PC-EYE to replace that DLL file.
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CCOONNTTAACCTTIINNGG II//OOMMAAGGIICC
If you experience problems with this I/OMAGIC product and you cannot
find an answer in the previous Trouble Shooting sections, you can contact
I/OMagic’s Technical Support Staff.
Please have the following information ready when you call:
!
The product you are having problems with.
!
The operating system you are using.
!
A list of other hardware installed on your machine.
!
A detailed description of the problem.
You can contact I/OMagic’s Technical Support staff at the following
numbers:
Phone:
Fax: (949) 380 - 0696
Internet and e-mail:
Mail:
(949) 597 – 2462 (Monday through Friday from
8AM to 5PM PST).
http://www.iomagic.com
Support” section).
I/OMAGIC Corporation
ATTN: Technical Support
6 Autry
Irvine, CA 92618
(go to the “Tech
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RREEGGIISSTTEERR YYOOUURR II//OOMMAAGGIICC PPRROODDUUCCTT
Please take the time to send in your registration card. The serial number of
your MagicVision USB camera is located on the back of the camera.
Alternatively, you can register your product on-line at our Web site. This is
actually the fastest way to receive the latest I/OMagic product information
and updates. The Web URL addres s to the registration page is:
http://www.iomagic.com/registration_page.htm
Again, we would like to thank you for buying I/OMagic products.
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DT-CMUSB1-006 VER 1.0
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