Ioline, StudioJet, FJ Printer, FJ-F, FJ-8, FJ-FeX and FJ-8eX are trademarks of Ioline Corporation. HP is
a trademark of the Hewlett-Packard Company. Other product names, logos, designs, titles, words or
phrases mentioned within this publication may be trademarks, service marks, or trade names of Ioline
Corporation or other entities and may be registered in certain jurisdictions including internationally.
Ioline Disclaimer
IOLINE CORPORATION PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OR CONDITIONS OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL IOLINE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES
FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS
AND THE LIKE), EVEN IF IOLINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.
Limit of Liability Statement
This manual is provided for informational purposes only. The contents are subject to change without
notice and Ioline Corporation assumes no responsibility for any errors that may be contained herein.
Ioline has made every effort to make the StudioJet and all models of the FJ Printer easy to operate, maintain, and repair. It is the responsibility of the operator of the printer to monitor the performance of the
printer and maintain it in proper working condition by following the instructions in this manual and in
the product User Guide and to follow all safety precautions and warnings that are described in these publications. Ioline Corporation is not responsible for injuries that may occur as a result of unsafe use. Ioline
Corporation is not responsible for substandard operational performance as a result of failure to maintain
the printer as described in this manual and in the User Guide.
If you require assistance with an Ioline product, your local Ioline dealer or authorized service center is ready
to help. Support information is also available 24/7 on the Ioline Web site—or you may contact Ioline directly:
StudioJet Packing List BOM .......................................................................................... 109
Index
Page 12
Page 13
The Ioline FJ printer and StudioJet have many fast moving compo-
nents. Please read and follow these safety guidelines before beginning operation of the printer:
Do not try to repair the machine without factory authoriza-
tion. Only qualified service personnel should attempt any
disassembly or access to internal components. If external
mechanical adjustments are necessary, turn off the printer and
disconnect it from all power sources (both the computer and
the wall outlet).
Be careful with hair, jewelry, or loose clothing near the printer.
They can become caught in the mechanical parts.
Safety &
Cautions
Never attempt to move the carriage by hand when the power is
on. Always use the Arrow keys to move the carriage.
To park the carriage
safely in the Service Station and protect
the print cartridges,
press the Clean button.
Keep hands away
from the carriage
when the printer is in
operation. The car-
riage will automatically move to touch
the left end plate then
back to the right end
(the Service Station
position) when the power is turned on.
Never insert hands or other objects into the Service Station
area on the right side of the printer. The carriage occasionally
enters this area without warning and could collide with an
obstruction, potentially causing and injury.
Be careful when moving or lifting the printer. Moving the print-
er requires at least 2 people. To avoid injury to your fingers, do
not lift the printer by the end plates. Hold the bottom surfaces
of the end covers to lift or move it. See Figure 1.
Keep fingers away from the drive shaft when the printer is in
operation. Serious injury could result.
Figure 1. Hold the bottom surfaces of the end covers to avoid injury to your
fi ngers.
To improve readability, the
StudioJet is mentioned in this
manual only when necessary to
clarify differences in service or
maintenance procedures vis à vis
the FJ Printer. Unless otherwise
noted, instructions pertaining to
the FJ Printer are identical for the
StudioJet.
Note
xiii
Page 14
Warranty
Policy
Ioline warranty policy
Ioline Corporation provides a 12 month parts and labor warranty on
all new equipment and 90 days on repaired units, unless specifi cally
noted otherwise. Every unit is recorded by serial number when it
leaves the factory. The warranty period is based on the serial number of the unit and extends from the date of manufacture up to 12
months, plus an extra 3 months for shelf life. Making the total warranty period 15 months from the date of manufacture.
For warranty service, the end user must work through their dealer.
Ioline Customer Service is available to assist Authorized Dealers
with customer and equipment support.
xiv
Page 15
How to use
Four publications are available to assist you in setting up, operating
maintaining and servicing the FJ Printer:
The table below provides a quick directory of topics and resources:
TopicManual
Assembly & setupQuick Start Guide
Paper loadingQuick Start Guide
Removing markersUser Guide
The Ioline Control Center (adjusting plot
parameters)
Ioline FlexPlot software FlexPlot User Guide
Design software set-up guides FlexPlot User Guide
MaintenanceUser Guide
Basic troubleshootingUser Guide
Advanced troubleshooting for qualifi ed service
personnel
Specifi cations, part names, drawings FlexPlot Service Manual
User Guide
FlexPlot Service Manual
this manual
What’s in this Service Manual
The FJ Printer & StudioJet Service Manual provides extensive
product specifi cations, testing and repair procedures.
Chapter 1 Introductory information and general specifi cations.
Chapter 2 Descriptive drawings listing part names for the FJ
Printer. This section is intended to supplement the
FJ Printer User’s Guide.
Chapter 3 Troubleshooting and testing guide.
Chapter 4 Details for repair and maintenance of the FJ Printer.
Chapter 5 Technical drawings and reference material.
* The FJ Printer and Studio-
Jet have separate Quick Start
Guides. When directed to consult
the Quick Start Guide, please
select the publication relevant to
your Ioline product.
Note
xv
Page 16
KEY
A
A. Left End Cover
B. Pinchwheel lever
C. Right End Cover
D. Take-up Motor
E. Stand Leveling Foot
F. Feed Roll
G. Take-up Shaft
H. Feed Shaft
I. Dancer Bar
J. Stand
C
B
G
J
I
H
Figure 2. The Ioline FJ (shown) and FJeX (not shown) Printers Front View.
F
D
E
xvi
Page 17
Visual Reference Guide
KEY
K. Take-up Motor Cable
L. Take-up Motor Outlet
M. Power Switch
N. Serial & USB Ports
M
N
O. Paper Out Sensor
P. Platen Leveling Pad
Q. Cross-member*
* The FJ-eX has two cross-members
O
P
L
K
Figure 3. The Ioline FJ (shown) and FJeX (not shown) Rear View (head titled in maintenance position.)
Q
*
xvii
Page 18
KEY
R. Drive Shaft Marker
S. Pinchwheel Lever
T. Pinchwheel
U. Traverse or Carriage Rail
V. Carriage Assembly
W. Platen
S
X. Ink Cartridge Latch
Y. Ink Cartridge Stall
Z. Keypad
AA. Service Station
BB. Bottom Sensor
CC. Top Sensor
X
Y
Z
R
T
Figure 4. The Ioline FJ Printer Front View Close-up
xviii
U
V
W
AA
CC
BB
Page 19
Visual Reference Guide
KEY
A. Left End Cover
B. Drive Shaft Marker
C. Pinchwheel Lever
D. Pinchwheel
E. Drive Shaft
A
O
F. Right End Cover
G. Keypad
H. Stand Leg
I. Inkjet Cartridge
J. Carriage
B
C
DE
K. Stand Leveling Foot
L. Feed Shaft
M. Cross-member
N. Platen
O. Traverse
F
G
H
N
M
L
K
E
Figure 5. The Ioline StudioJet Front View.
J
I
xix
Page 20
KEY
P
P. Power Switch
Q. Serial (COM) Port
R. Power Cord
Q
R
Figure 6. Power and communications ports on the Ioline StudioJet are located on the back of the right cover.
xx
Page 21
Product overview
The FJ Printer
is most commonly used
in conjunction
with popular
apparel software for printing marker
patterns, used
in the manufacture of clothing. The Printer
also comes
with FlexPlot
software that
allows printing of the most
popular formats such as AutoCAD® ( DXF), CorelDraw!® ( PLT),
Adobe® Illustrator® ( DXF), Lectra® ( ASTM), Investronica® ( ASTM). In
addition, it plots direct to Gerber® and reads Gerber®-compatible fi le
formats ( STD, PLT or ASTM).
Figure 7. The Ioline FJ Printer.
Chapter 1
Overview
The Ioline FJ Printer can handle many different printing operations
up to 72 inches wide and 600 yards long (85.8 inches and 349.9 yards
for the FJ-eX; 44 inches and 600 yards for the StudioJet. Two industry
standard printer languages ( HPGL 7475, and DM/PL) are supported.
The Ioline FJ Printer also supports direct cable connection from
many popular programs such as PAD®, Scanvec® Optitex®, Polytro-
®
, Ioline IPS software, and other applications.
pon
Supported languages
LanguageApplication
HPGLDirect from software or Ioline FlexPlot.
DM/PLDirect from software or Ioline FlexPlot.
DXFIoline FlexPlot only.
STDIoline FlexPlot only.
ASTM 6959 Ioline FlexPlot only.
Ioline syntaxDirect special control characters for FJ Printer.
Page 22
22
Ioline FJ Printer & StudioJet Service Manual
FJ Printer Specifi cations
MetricEmpirical
Throughput422 m/hour502 lineal yd/hour
Max. plotting width1.83 m72 in
Media width
min.
max.
Marker length548.6 m
Floor space requirements
Height
Width
Depth
.91 m
1.88 m
(Unattended)
2.4 m x .7 m
.7 m
2.3 m
1.17 m
36 in
74 in
600 yds
(Unattended)
96 in x 26 in
27.5 in
90.5 in
46 in
Weight
Actual
Dimensional (US)
Dimensional (Int’l)
106 kg
156 kg
158.2 kg
234 lbs
344 lbs
348.8 lbs
Paper typeRecycled to bond
Feed roll positionFront fl oor loading
Paper take-up roll positionErgonomic waist-level off-loading from front
Line thicknessThin, normal or thick
Resolution
Best mode:
Draft mode:
600 dpi
300 dpi
Ink cartridgesOff-the-shelf
®
HP
51645A cartridges
PC interface USB / Serial ( RS-232)
Protocol HPGL / DM/PL
Languages DM/PL, DXF, HP-GL, HP-GL/2, MicroJet STD, ASTM
Compatibility
Gerber® ( Accumark®, MicroMark®, and Micro-
®
dynamics
Investronica
), Assyst®, AutoDesk® ( AutoCAD®),
®
, IPS, Lectra®, Scanvec® ( Optitex®),
PAD®, Polygon®, Polytropon® ( PolyPattern®),
®
Vetigraph
and others
Power requirements85-264 VAC, 0.25 KVA, Single phase, 47-440 Hz
HumidityNon-condensing
Warranty1-year parts and labor
Page 23
FJ-eX Specifi cations
MetricEmpirical
Throughput452 m/hour542 lineal yd/hour
Max. plotting width2.18 m85.8 in
Media width
Chapter 1: Overview
23
min.
max.
Marker length320 m
Floor space requirements
Height
Width
Depth
1.2 m
2.18 m
(Unattended)
2.62 m x .7 m
.7 m
2.6 m
1.17 m
47 in
85.8 in
349.9 yds
(Unattended)
103 in x 27.5 in
27.5 in
102.3 in
46 in
Weight
Actual
Dimensional (US)
Dimensional (Int’l)
125 kg
180 kg
190 kg
276 lbs
397 lbs
418.9 lbs
Paper typeRecycled to bond
Feed roll positionFront fl oor loading
Paper take-up roll positionErgonomic waist-level off-loading from front
Line thicknessThin, normal or thick
Resolution
Best mode:
Draft mode:
600 dpi
300 dpi
Ink cartridgesOff-the-shelf
®
HP
51645A cartridges
PC interface USB / Serial ( RS-232)
Protocol HPGL / DM/PL
Languages DM/PL, DXF, HP-GL, HP-GL/2, MicroJet STD, ASTM
Compatibility
Gerber® ( Accumark®, MicroMark®, and Micro-
®
dynamics
Investronica
), Assyst®, AutoDesk® ( AutoCAD®),
®
, IPS, Lectra®, Scanvec® ( Optitex®),
PAD®, Polygon®, Polytropon® ( PolyPattern®),
®
Vetigraph
and others
Power requirements85-264 VAC, 0.25 KVA, Single phase, 47-440 Hz
HumidityNon-condensing
Warranty1-year parts and labor
Page 24
24
Ioline FJ Printer & StudioJet Service Manual
StudioJet Specifi cations
MetricEmpirical
Throughput332 m/hour33.372 lineal yd/hour
Max. plotting width1.01 m40 in
Media width
min.
max.
Marker length548.6 m
Floor space requirements
Height
Width
Depth
.2 m
1.11 m
(Unattended)
2.4 m x .7 m
1.17 m
2.26 m
.66 m
8 in
44 in
600 yds
(Unattended)
96 in x 26 in
46 in
89 in
26 in
Weight
Actual
Dimensional (US)
Dimensional (Int’l)
53 kg
54 kg
53.1 kg
116 lbs
117 lbs
117.1 lbs
Paper type27# recycled to 150 lb tag board
Feed roll positionFront fl oor loading
Paper take-up roll positionErgonomic waist-level off-loading from front
Line thicknessThin, normal or thick
Resolution
Best mode:
Draft mode:
600 dpi
300 dpi
Ink cartridgesOff-the-shelf
®
HP
51645A cartridges
PC interface USB / Serial ( RS-232)
Protocol HPGL / DM/PL
Languages DM/PL, DXF, HP-GL, HP-GL/2, MicroJet STD, ASTM
Compatibility
Gerber® ( Accumark®, MicroMark®, and Micro-
®
dynamics
Investronica
PAD
graph
), Assyst®, AutoDesk® ( AutoCAD®),
®
®
, IPS, Lectra®, Scanvec® ( Optitex®),
, Polygon®, Polytropon® ( PolyPattern®), Veti-
®
and others
Power requirements90-264VAC, 0.25 KVA, Single phase, 47-66 Hz, 80W
HumidityNon-condensing
Warranty1-year parts and labor
Page 25
How the printer works
The Ioline FJ Printer combines paper and ink cartridge motion to
create vector outputs in a wide 72 in format. The data are sent to the
printer via either a standard RS- 232 serial or USB cable. When a fi le
is sent to the printer, the electronic system translates the vectors into
instructions for the “X” ( paper motion) and “Y” ( Ink cartridge motion) motors. At the same time instructions are sent to the carriage
assembly to apply ink to the paper.
Paper movement
Paper motion is accomplished by pulling paper through the
machine with a traction shaft. The shaft is
connected to the X-axis
motor with a timing belt
transmisison assembly.
The drive-shaft rotates
in one direction.
Figure 8. Paper direction.
Chapter 1: Overview
25
Carriage movement
The Y-Axis transmission powers a timing
belt that transports a V
wheel carriage along
the Y-Axis traverse
extrusion. The ink
cartridges are attached
to the carriage and are
made to apply ink to
the paper by actuating
the electronics of the
ink cartridge. When not
printing, the carriage
assembly is stored in the
Service Station to keep the ink cartridges clean and capped so they
don’t dry out.
Figure 9. Carriage movement.
Serial number identifi cation
Identifi cation of Ioline Corporation products is accomplished by use
of a serial number located on the back of the right side cover on the
printer. You can determine the model and date of manufacture using the following guidelines:
Page 26
26
Ioline FJ Printer & StudioJet Service Manual
* FJ-eX model serial numbers
begin with the code “FJEX”:
Note
FJEX
StudioJet models begin with
“STUDIOJET”:
STUDIOJET
FJ8* 03 26 01
{
Glossary
BOM Bill(s) of Material for Assembly
Bottom PanMetal housing protecting the underside of the printer.
CarriageThe component that holds the ink cartridges. It traveles
KeypadWhere the user controls simple printer functions. Carriage
Traverse AssemblyThe structure that supports and guides the carriage as-
{
along the Y-Axis on the traverse assembly.
and media motion is accessible from here during stop
mode.
sembly.
{
{
Number of machine manufactured in that week
Week of manufacture
Year of manufacture
Model number
An expanded Glossary is available
in the User Guide.
Note
X-AxisThe direction of the paper moving through the machine.
Y-AxisThe direction of the carriage moving back and forth.
Software setup options
Ioline recommends using FlexPlot for marker making on the FJ
Printer. FlexPlot offers the most robust and fl exible workfl ow
available for creating output. It’s especially useful when many fi le
formats are used, a common situation for service bureaus. To set-up
and learn how to use the software, see the FlexPlot User Guide.
The FJ Printer is designed to work in many different production
environments. The type of marker printing you do will often determine your preferred communication method. Two typical methods
for sending markers are:
1. Plot directly from the marker or design software to the
printer. (See Figure 10.)
Unlike other marker printers, the FJ Printer is capable of oper-
ating as a stand-alone device with no extra software running
on the computer. This method works if your CAD software includes a driver for any Ioline product, such as the Ioline 600Ae
or the Summit 2200. It will also work if the CAD software can
create a compatible HPGL- or DM/ PL- formatted fi le.
Page 27
CAD
Software
HPGL
DM/PL
FJ Printer
Figure 10. Workfl ow: output direct from CAD software (without FlexPlot).
Chapter 1: Overview
27
2. Use FlexPlot software to convert fi les before sending them
to the printer for output.
The FJ Printer includes the FlexPlot software which will con-
vert many compatible fi le formats. It also provides an advanced
marker queue management system and other tools to optimize
the performance of the printer.
CAD
Software
[Network]
FlexPlot
HPGL
DM/PL
DXF
ASTM 6959
STD
(Alternate Confi guration)
CAD
Software
+
FlexPlot
Figure 11. Workfl ow using FlexPlot for fi le conversion and output.
FJ Printer
Page 28
28
Ioline FJ Printer & StudioJet Service Manual
Caution
Keep hands and loose
clothing away from all
moving parts of the
printer. Make sure the Service
Station area is not obstructed.
Power on
Turn on the computer and the printer to make sure they both work.
The printer power switch is located next to the power cord on the
back of the machine, behind the keypad. When the printer is powered up, the carriage will move toward the left side of the machine,
then return to the opposite side to park in the Service Station. The OK light will turn red and the Square light will turn green on the
front panel after the start-up process has fi nished.
Installing FlexPlot and
the Control Center
The FJ Printer includes two software interfaces: FlexPlot and the
Control Center. FlexPlot will import and queue marker fi les from
many design programs to optimize production operations. The
Control Center is an interface for adjusting parameters to optimize
printer performance. The printer comes with a CD-ROM which has
Microsoft Windows® 98/2000/XP versions of the programs as well
as PDF user guides and the required Adobe® Acrobat® reader.
1. Power on the computer and Windows®.
2. Insert the Ioline CD-ROM into the CD-ROM drive (usually D:).
3. The installation program should start automatically. If it does
not:
a. Select the Start button.
b. Choose Run.
c. Type D:\IOSETUP (substitute the correct letter if the CD-
ROM drive letter is not D:) and Click OK.
4. Follow the instructions that appear on the screen.
5. The FlexPlot User Guide has details on using the FlexPlot
software. In this manual, see the section The Control Center for
more details about the Control Center software.
Page 29
Chapter 1: Overview
29
The Control Center
Overview
The Control Center is a utility program that does two things:
Allows you to adjust settings to tailor output (e.g. scale, line
width) from the computer.
Provides an interface to send completed fi les to the printer.
To avoid communication port
confl icts, do not simultaneously
run more than one application
that communicates with the
printer.
Note
Figure 12. Control Center main menu.
Changing system settings
A variety of settings are adjustable to fi t specifi c needs:
Make sure the printer power is on and that the initialization
process is complete. The carriage will park, the keypad OK
light will turn red and the Square light will turn green.
The Screen Menu displays the primary settings that are adjust-
able. The Menu Bar contains utilities for setting up the Control Center and calibrating the pinter.
Changes only take effect after one of the Send buttons is
pushed.
Page 30
30
Ioline FJ Printer & StudioJet Service Manual
Control Center menu bar features
File
Download Firmware Allows the user to download the
latest fi rmware version. See the User Guide for more information.
Send Plot File Print a PLT or PLX fi le.
Exit Exit the Control Center.
Communications
Settings Select the COM port and baud rate
to match the printer.
Send Command Permits advanced users to manually
enter commands.
Tools
Aux Sensor Stops printer when paper runs out.
Cartridge Calibration Displays tools to adjust print car-
tridge alignment. See the User Guide
for more details.
Size Calibration Allows adjustment of the size cali-
bration settings. See the User Guide
for more details.
About Your FlexJet Displays license information and
print head activation status.
FlexJet Licensing Enter new license information for
upgrades in this window.
Help
About Displays Control Center version
information.
Page 31
Control Center menu options
Software Version
Displays the current fi rmware version installed in the printer.
Cartridge Count
Displays how many cartridges are in active use by the printer.
Get Plotter Data
Reads and displays the current settings stored in the printer in the
input boxes.
Plotter Data (check box)
Indicates when the displayed settings were successfully downloaded
from the printer. If this box is unchecked, the Control Center was
unable to connect with the printer and cannot display current settings.
Check the connections, baud rate and COM port. Press the Get Plotter Data button to attempt to download settings if the process failed
during startup.
Chapter 1: Overview
31
Line Width
Controls the weight of the plotted line using line width. Three levels
are available; Thin, Normal, and Thick. Thin lines use less ink and
make fi ne details like Asian text and small pieces easier to see. Thick
lines use more ink to produce higher contrast lines.
Used in conjunction with the Quality Setting (see below), the FJ Printer provides six options for output quality, to enable you to produce
clearly visible lines using the least possible amount of ink.
Scale
The printer scale ranges from 1% to 999%. The factory default Scale
is 100%. A scale set to 50% prints at half size. Changes do not take
effect until the Set Scale button is pressed. Note: Both X- and Y-Axes
are set independently.
Frame Size
Most design software sends long plots to printers by breaking them
into smaller pieces called frames. In general, design software does this
automatically and adjusts the Frame Size in the printer to match.
The Frame Size setting establishes clipping limits for each data
frame. If the printed size of a plot frame exceeds the frame size set
in the printer, the excess is clipped or thrown away. (If the plot is
clipped, try increasing the Frame Size manually.) The factory-set
X-axis (paper direction) frame size is 46 in (116.8-cm), maximum is
21600 in (54,864-cm). Default and maximum Y-axis ( carriage direction) frame size is 72 in (182.9-cm).
Page 32
32
Ioline FJ Printer & StudioJet Service Manual
Quality Setting
Choose Draft or Best to control line density. Draft mode uses 300 DPI. Best mode uses 600 DPI. A lower DPI setting uses less ink by creating
a fainter line. Higher DPI uses more ink but makes a darker line. Use
this setting in conjunction with the Line Width (see above) to fi nd a bal-
ance between saving ink and making clearly visible lines.
Measurement Units
Choose between English or Metric units for settings display.
Page 33
Product components
Chapter 2
Nomenclature
Figure 13. The Ioline FJ Printer power supply.
Figure 14. Rear power panel assembly.
Power cord pluginPower switch
Page 34
34
Ioline FJ Printer & StudioJet Service Manual
Wheels
(Replaceable)
Figure 15. Pinchwheel assembly.
Figure 16. Ink cartridges: HP 51645A.
X Motor encoder
Y Motor encoder
Main power
Roll feed encoder
Motor
power
Fans:
1,2 & 3
LEDs (4)
Carriage
power
Paper out
/ take-up
sensors
Paper out
2 sensor
Keypad
Comm.
(RS-232)
Heads
1,2 & 3
Board part
number sticker
Figure 17. FJ Printer logic board.
Page 35
Carriage latch
Carriage
Ink
cartridge
Chapter 2: Nomenclature
35
Base
Figure 18. Printer carriage assembly with cover off.
Carriage stall
V-notch
Carriage
Carriage
latch
Carriage
stall
Base
Figure 19. Printer carriage assembly with cover on.
V-notch
(below)
Page 36
36
Ioline FJ Printer & StudioJet Service Manual
This page intentionally left blank.
Page 37
General troubleshooting
This section contains guidelines and testing procedures for resolving
basic operatioinal diffi culties and diagnosing mechanical, electri-
cal and electronic processes. Chapter 4 also contains related repair
procedures.
If the system isn’t functioning correctly, fi rst determine which com-
ponent is causing the problem. Likely diffi culties may involve:
The computer
Chapter 3
Troubleshooting &
Testing
The power cord or communication cables
The apparel/marker design software
The FJ Printer
Changes to the computer operating system or the installation of new
peripherals or software can cause confl icts. If the problem appears to
be with the computer or apparel design software, consult the appropriate documentation or an Ioline dealer.
If the problem is with the printer, begin by making sure power is on and
that the cable between the machines and the PC is connected correctly.
The information in this chapter begins with the simplest and most
common issues, and progresses to more complex and invasive
troubleshooting. If you are unable to resolve a problem after consulting this manual, fi ll out the Diagnostic Record at the beginning of Chapter 4, then contact Ioline Customer Service.
Error messages
Error messages that are specifi c to the Ioline FJ Printer are divided
into two catagories: Control Center software errors and LED codes.
Software errors present themselves on the computer screen and usually indicate a communication problem. LED codes are visible on the
keypad and can be a green light, a red light or a combination of both.
The keypad LED code table (Figure 21) is helpful for isolating the
cause of obvious external or communication problems. Comprehensive information later in the chapter can help troubleshoot mechanical and electrical diffi culties. Errors caused by the operating system
or the plotting software should be resolved with the software author.
Page 38
38
Ioline FJ Printer & StudioJet Service Manual
Control Center software errors
The FJ Printer did not respond. Do you wish to continue anyway?
The Control Center did not get a response from a FJ Printer on the COM
port it is currently confi gured to use. If the FJ Printer is connected and the
power is on, click ‘Yes’. Follow the directions in the FJ Printer User Guide for
confi guring the COM port and baud rate.
Unable to open communication port. You may need to select a different COM port. Do you wish to continue?
The Control Center did not get a response from a FJ Printer on the COM
port it is currently confi gured to use. If the FJ Printer is connected and the
power is on, click ‘Yes’. Follow the directions in the FJ Printer User Guide for
confi guring the COM port and baud rate.
Incorrect plotter model. Do you wish to continue?
The Control Center did not recognize the printer model connected to the
COM port. Upgrade the Control Center to the latest version. If that does
not resolve the problem, confi rm that ‘FJ Printer Control Center’ is displayed in
the menu bar of the program. If it is not, obtain the correct version from Ioline.
Fatal Error: COM port pointer is NULL Unable to recover.
A serious internal failure in the program or Windows® has occurred. Close all
programs, restart Windows
Unable to change FJ Printer baud rate Do you wish to change baud
rate in Control Center?
The Control Center did not get a response from a FJ Printer on the COM
port it is currently confi gured to use. If the FJ Printer is connected and the
power is on, click ‘Yes’. Follow the directions in the FJ Printer User Guide for
confi guring the COM port and baud rate.
Warning: Unable to open log fi le; Status messages will not be saved.
®
then start the Control Center program.
This error occurrs if the Control Center is unable to write the fi rmware up-
grade process log in the same folder where the fi rmware source fi le is stored
on the PC. It is typical if installing fi rmware from a CD-ROM or if the user does
not have ‘Modify’ or ‘Full’ permissions to the PC fi le system. Copy the fi rmware
to the hard disk and make sure permissions are correct before installing.
Page 39
NOTICE: Your fi rmware is out of date. It is recommended that you
update it as soon as possible, but it is not required. This program will
work with new and old fi rmware. Firmware upgrades are available
from Ioline Customer Service at (425) 398-8282 Pacifi c Standard
Time USA.
The fi rmware in the FJ Printer is obsolete. An upgrade is highly recommended.
Contact Ioline Customer Service to obtain the software and instructions.
FJ Printer is not responding. Please check your cables and baud rate.
The Control Center did not get a response from a FJ Printer on the COM
port it is currently confi gured to use. If the FJ Printer is connected and the
power is on, click ‘Yes’. Follow the directions in the FJ Printer User Guide for
confi guring the COM port and baud rate.
The identifi cation numbers for this board have already been set. You
must use the ‘ Reset Machine ID’ dialog to change them now.
Chapter 3: Troubleshooting & Testing
39
The user is attempting to overwrite an internal license that is already set. Contact
Ioline customer service for assistance.
Page 40
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Ioline FJ Printer & StudioJet Service Manual
Keypad error codes
Figure 20. LED lights
on the keypad.
Legend
G = Green light
R = Red light
Y = Yellow light
* First generation FJ Printer keypad
lights do not blink.
Y-Blink = Blinking yellow light*
OFF = Unlit
OK
GOFFOFFOFFReady to Print, Origin Set
ROFFOFFOFFPaused / Offl ine, Keypad Active
RGOFFOFFPower-on reset fi nished.
ROFFY-BlinkOFFPaper Feed Out / Jammed
Y-BlinkRROFFX- (paper) axis jam
Y-BlinkGROFFY- ( carriage) axis jam
Y-BlinkGGOFFTU (take-up) jam
OFFRY-BlinkOFFBuffer Overfl ow
Problem/Status
If keypad errors are not shown on
the chart to the right, update the
fi rmware. For more information,
please contact Ioline Customer
Service.
Note
Y-BlinkOFFROFFInit from EPROM failed
OFFRROFFFile syntax error
Y-Blink Y-Blink Y-BlinkOFFPrinter ready to receive fi rmware
Y-BlinkOFFOFFOFFMotors off / System Stop
Figure 21. Keypad LED error codes.
Page 41
Power problems
If the printer won’t power on or initialize—or if the fan does not
spin—follow these initial diagnostic steps:
1. Check the power cord. Make sure that it is fi rmly plugged into
the wall and into the back of the printer.
2. Check the voltage at the wall outlet and verifi y that it is within
the operating limits as specifi ed in Chapter 1, Specifi cations.
If there are no obvious power problems, proceed to the Mechanical, Electrical, and ElectronicDiagnostics later in this chapter.
Communications
The Printer won’t respond to the computer
If the printer doesn’t accept commands from the computer, try the
following:
Chapter 3: Troubleshooting & Testing
41
1. Verifi y that the communication cable is correctly connected to the
printer and to the proper communications port on the computer.
2. Change the computer COM port settings to match the printer’s
serial communications settings. (See Serial Communication, below.)
Serial communication
The serial port on the printer has an adjustable baud rate. Available
speeds are 9600, 19200, 38400, 57600, and 115200. It is critical that the
Control Center, FlexPlot or design software use the same baud rate
that the printer is using.
If there is ever any doubt about what baud rate the printer is using, Ioline
recommends resetting it to the default of 38400. To reset the baud rate:
1. Turn off the power to the printer.
2. Press and hold the Page Advance key (the key below Set Origin)
while turning power on.
3. Continue holding the Page Advance key until the OK light
turns red and the Square light turns green.
If using a terminal program like TeraTerm™ to communicate with
the printer, make sure to use 8 Data Bits, No Parity, 1 Stop Bit, and
Xon/Xoff ( software) Flow Control.
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Ioline FJ Printer & StudioJet Service Manual
Common problems
Good print quality is dependant upon several factors. The type of
paper, environmental conditions, and operator habits are only a
few of the variables that can affect the quality of the plot.
It is important to load paper in the printer—and maintain it—according to the guidelines in the User Guide. The table below summarizes the some of the most common diffi culties users encounter.
The sections following the table examine each issue in greater
depth.
A marker plot doesn’t start at the correct point on the paper
Cause:
1. The origin is not set correctly.
Poor line quality.
Cause:
1. Ink cartridge is improperly
installed.
2. Frame Gap setting is incorrect.
3. Carriage electronics or cables
are damaged.
4. Ink cartridge is dry.
The printer does not complete the marker.
Cause:
1. Outdated software.
2. The frame/panel size is mismatched between the printer
and the design software.
Solution:
1. Position the V-notch where the
Solution:
1. Remove and reinstall ink car-
2. Use the Control Center to
3. Contact Ioline customer service.
4. Clean or replace cartridge.
Solution:
1. For updated fi rmware, please
2. Check the panel size in the
plot should start. Press the Set Origin key.
tridge.
adjust frame gap as shown in the
Routine Maintenance chapter
of the FJ Printer User Guide.
contact Ioline Customer Service.
software. It should be equal to
the printer panel size.
Take-up shaft stops turning; No take-up during plotting.
Cause:
1. Paper sensor or motor failed.
When paper is out, machine keeps plotting.
Cause:
1. Paper sensor failed.
Solution:
1. Contact Ioline customer service.
Solution:
1. Contact Ioline customer service.
Page 43
Regular or intermittent paper tearing or paper bunches up at bottom.
Chapter 3: Troubleshooting & Testing
43
Cause:
1. Front dancer bar is not installed.
2. Paper gets “yanked” by the
machine during take up.
3. Paper buckles when plotting to
fl oor.
4. Paper roll damaged.
5. Paper not loaded correctly.
6. Platen not level.
7. Outdated fi rmware does not
advance paper at startup.
8. Pinchwheels press on a drive
shaft bearing.
9. Paper sensor failed.
Solution:
1. Install front dancer bar.
2. Make sure the front dancer bar
is below the Take-up Sensor,
then press Set Origin.
3. Clear paper path. Refer to the FJ Printer User Guide for proper
loading procedures.
4. Inspect the feed paper roll.
Dropping the paper roll on an
end can wrinkle the edge which
can catch the carriage and cause
a tear.
5. Correct paper loading is vital.
Follow the steps in the Opera-
tion chapter of the FJ Printer
User Guide to reset paper align-
ment. Make sure the front silver
dancer bar is BELOW the front
optical sensor before plotting.
6. Make sure the distance between
the print heads and platen
surface is the same at the right,
center and left side of the printer.
Adjust the platen levelers as described in the FJ Printer Quick Start Guide if necessary.
7. Use the Control Center to
check the fi rmware version and
ensure it is 324 or greater.
8. With power off, raise the
pinchwheels and align them with
the white driveshaft markers on
the traverse.
9. Contact Ioline customer service.
When Set Origin is pressed, paper is pulled tight and rips.
Cause:
1. Paper sensor failed.
When Set Origin is pressed, paper runs quickly and stops.
Cause:
1. Motor failure.
Drive shaft refuses to move when keypad button is pressed.
Cause:
1. Machine is off or unplugged.
2. Motor failure.
Solution:
1. Contact Ioline customer service.
Solution:
1. Contact Ioline customer service.
Solution:
1. Turn on or plug in machine.
2. Contact Ioline customer service.
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Ioline FJ Printer & StudioJet Service Manual
When changing paper rolls make
sure you let the paper rest outside the packaging overnight fi rst.
Note
Jagged scan alignment.
Cause:
1. Cartridge alignment is incorrect.
2. Motion alignment is incorrect.
3. Platen or stand is not level.
4. Loose carriage pulley causing random/uneven gaps between scans.
Poor paper tracking.
Cause:
1. Paper is improperly loaded.
2. Bad paper roll or paper quality.
3. Pinchwheels not in correct
location.
4 Feed paper roll isn’t centered on
feed shaft.
5. Loose paper hubs.
Solution:
1. Use the Control Center to
adjust cartridge alignment as
shown later in this chapter.
2. Use the Control Center to adjust motion alignment as shown
later in this chapter.
3. Follow the directions in the FJ Printer Quick Start Guide to
level the stand and platen.
4. Contact Ioline customer service.
Solution:
1. Reload and align paper.
2. Replace the paper roll.
3. With power off, raise the
pinchwheels and align them with
the white driveshaft markers on
the traverse.
4. Center the paper roll on feed shaft.
Make sure screws are tight on
both paper hubs.
5. Tighten screws on the paper hubs.
No ink.
Cause:
1. Ink cartridge empty.
2. Clogged print head.
3. Service Station failing to cap
print head (FJ Printer only).
4. Broken ribbon cable.
5. Logic board failure.
Solution:
1. Replace cartridge.
2. Clean the print head, following the instructions under
Cartridge Maintenance and
Handling in the User Guide.
3. Contact Ioline Tech Support for
assistance.
4. Replace the ribbon cable following instructions under the
Carriage Procedures section
later in this chapter.
5. Contact Ioline customer service.
Page 45
Gap between each scan, broken or dotted lines or sections of plot are
missing.
Chapter 3: Troubleshooting & Testing
45
Cause:
1. Frame gap setting is incorrect.
2. Ink cartridge is out of ink, dirty
or the print head is plugged.
3. Ink cartridge is damaged.
4. Ink cartridge bay pins are dirty.
5. Ribbon cable is loose or broken.
6. Service Station refuses to cap
cartridges (FJ Printer only).
7. Logic board failure.
Solution:
1. Use the Control Center to
adjust frame gap as shown in the
Routine Maintenance chapter
of the FJ Printer User Guide.
2. Check ink level indicator.
Replace cartridge if indicator is
black. If cartridge is not empty,
see Cartridge Maintenance
and Handling under the Routine Maintenance chapter in
the FJ Printer User Guide.
3. Replace cartridge.
4. Contact Ioline customer service.
5. Tighten or replace the ribbon
cable following instructions
under the Carriage Procedures
section later in this chapter.
6. Contact Ioline customer service.
7. Contact Ioline customer service.
After plot is sent, machine does not move.
Cause:
1. Plotter is off or unplugged.
2. Wrong baud rate or baud rate
does not match on plotter or
computer.
3. Wrong settings in the software.
4. Data cable is bad.
5. Wrong port being used.
6. Bad fi le.
7. Communication chip on plotter
failed.
During power-up, carriage doesn’t move or moves quickly to the left
or right, then stops.
Cause:
1. Motor failure.
Solution:
1. Plug machine in and turn on.
2. Refer to the Serial Communica-tion section earlier in this chapter.
3. Check the frame size and other
settings in the software.
4. Replace data cable.
5. In the Control Center, verify
that the assigned port matches
the physical port.
6. Check or recreate the plot fi le.
7. Contact Ioline customer service.
Solution:
1. Contact Ioline customer service.
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Ioline FJ Printer & StudioJet Service Manual
No power when printer is turned on; Keypad lights stay dark.
Cause:
1. The power cord is damaged or
disconnected.
2. Check power supply voltage.
3. The printer is damaged and
needs professional service.
4. A fuse has blown.
5. Power supply failure.
Pauses during printing.
Cause:
1. Vector density is very high due
to fi ne detail or the design soft-
ware is not using fonts embedded in the printer.
2. Communication baud rate is set
very low.
3. Frame length is too big.
Solution:
1. Check the power connection.
2. See Repair Procedures later in
chapter 4.
3. Contact an Ioline distributor or
Ioline Customer Service.
4. Replace fuse.
5. Contact Ioline customer service.
Solution:
1. Reduce vector density, use embedded printer fonts, or increase
communication baud rate.
2. Increase baud rate from the
minimum of 9600 baud to the
default of 38,400 or higher. Make
sure the FJ Printer and the software are set to the same baud
rate.
3. Reduce frame length. Set between 5-in and 35-in.
Carriage refuses to move all the way to the right.
Cause:
1. Service Station failure.
Carriage hits the Service Station.
Cause:
1. Service Station spring is broken.
2. Service Station slider sticks.
Take-up motor will not stop turning.
Cause:
1. Paper sensor failed.
Solution:
1. Contact Ioline Tech Support for
assistance.
Solution:
1. Contact Ioline customer service.
2. Contact Ioline customer service.
Solution:
1. Contact Ioline customer service.
Page 47
Chapter 3: Troubleshooting & Testing
47
Paper problems
Regular or intermittent paper tearing
Common situations that cause paper tearing while the printer is operating include:
The paper was incorrectly loaded in the machine.
A pinchwheel(s) is positioned over a drive shaft bearing.
Figure 22 represents the proper paper path, with the paper after it
is inserted properly and taped to the take-up shaft. The illustration
shows the dancer bar in place.
Pinchwheel Lever
The paper path and instructions for printing to the fl oor is
illustrated in the FJ Printer User Guide.
Note
Front
Dancer Bar
Take-up
Shaft
Platen
Feed Roll
Proper Paper Path
Figure 22. The correct paper feeding path on the Ioline FJ Printer.
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Ioline FJ Printer & StudioJet Service Manual
Media tracking
Tracking is the process that controls media motion over the platen
and assures accurate lines. If the paper slips under the pinchwheels
or is out of alignment, printing quality will degrade. To resolve
tracking diffi culties try the following suggestions:
Install paper correctly. See the Operation chapter in the User
Guide for more details.
Make sure the paper path and dancer bars are set correctly (as
shown in Figure 22 (and in the User Guide.)
Inspect the paper for wrinkles or folds. Never use paper that is
folded, wrinkled, or torn in any way. It may cause paper jams.
Make sure the pinchwheels are spaced across the paper as out-
lined in the User Guide.
The pinchwheels should never be positioned over bearings on
the drive shaft as paper tearing and bunching will occur. Verify
that the pinchwheels are positioned over treads (e.g. under the
white markers affi xed to the traverse.)
Check to make sure that the printer is level. See the Quick Start
Guide for more information.
The paper may slip when debris accumulates on the drive shaft.
Inspect and clean the drive shaft. Refer to the Routine Mainte-nance chapter in the User Guide for more information.
Contact an Ioline distributor or Ioline Customer Service if you
are unable to resolve the problem or if the printer is damaged.
Print quality problems
Line quality
In most cases, poor line quality is caused by one of several things:
The ink cartridge is empty, dirty, damaged or dried up.
The Motion Factor or Carriage Calibration needs adjustment.
The platen is not level
If line quality is uneven, try the following:
1. Press Start/Stop then the Clean keys
on the keypad to automatically clean
the cartridges.
2. Inspect the ink level window on
cartridge. If it is black, then the
cartridge is empty. Replace it with a
new one.
3. Remove the cartridge(s) and manually clean the print head with a (deionized) water-moistened, lint-free
cloth. (See Cartridge Maintenance and Handling in the User Guide.)
Figure 23. HP cartridges
have an ink level indicator.
Page 49
Figure 24. The ink cartridge is dirty, dry, or empty.
Chapter 3: Troubleshooting & Testing
49
4. Plot on higher quality or undamaged (free of wrinkles and
bubbles) paper.
5. Use genuine HP 45 cartridges as recommended by Ioline.
6. Recalibrate cartridges as described below.
7. Level the platen as outlined in the Quick Start Guide.
8. Contact an Ioline distributor or Ioline Customer Service if you
need further help.
Figure 25. The ink cartridge requires cleaning.
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Ioline FJ Printer & StudioJet Service Manual
Dirty or damaged cartridge
Sometimes a cartridge will go bad for no apparent reason. The
cartridge may look perfect and be full of ink, but it will not plot. If
this occurs fi rst try pressing the Clean button on the keypad. Install a
new cartridge and the tests to see if this fi xes the problem.
If this has no effect remove, clean, inspect for damage, then test. If
the cartridge fails again replace it.
Broken circuit
from mishandling
Figure 26. Damaged and dirty print cartridge.
Cartridge calibration
The Cartridge Calibration window is located in the Control Center
and can be accessed in the Tools menu. Step-by-step instructions on
the calibration process are provided in the User Guide.
The examples below show different results and settings of the cartridge calibration window. If the printer is printing poorly, check
some of the examples here for a possible fi x.
Calibration overview
Cartridge Alignment: Aligns the ink cartridges with each other.
On 1-head machines, cartridge calibration is
not neccessary.
Motion Adjustment: Aligns (side to side) each pass of the car-
riage with the next pass.
Frame Gap: Aligns (from top to bottom) each pass of the
carriage.
Page 51
Cartridge alignment
The Control Center includes cartridge alignment settings ( Figure
). These are used for other Ioline inkjet plotter models. Since the
27
FJ Printer only has one print head, you do not need to perform ink
cartridge alignment.
Chapter 3: Troubleshooting & Testing
51
Figure 28. The Cartridge Calibration window in the Control Center.
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Ioline FJ Printer & StudioJet Service Manual
Motion adjustment
To understand Motion Adjustment, think of each reversal in carriage direction as a “pass”. With every pass, each head draws a line
1/2
-in long. If the FJ Printer has 2 heads, it draws a 1-in line for each
pass. A four-head machine will draw a 2-in line.
If the Motion Factor is too low, the
printer will draw the line too late. Visually, this appears as if the line drifts to
the right, as shown in Figure 29. Mo-tion Factor set too high results in drift
to the left.
Motion Adjustment is done when each
carriage pass doesn’t line up with the
previous one. Lines will “Stair-Step”
back and forth and not look right.
When the carriage is in motion the
‘Motion Adjustment’ will tell the ink
cartridge to print sooner or later depending on the number in the ‘Motion
Adjustment fi eld’ in the FJ8 Control
Center.
Figure 28. The Motion Adjust
window.
Poor motion adjustment
Scan
Scan
= Direction of carriage travel
Figure 29. The heads are drawing the lines too late on this plot.
1. Make sure the plotter is connected to the computer. Press Set
Origin to illuminate the green OK LED on the keypad.
2. Open Control Center.
3. Select ‘Tools/Cartridge Calibration’ on the toolbar.
4. The Cartridge, Motion and Gap Adjustment Window will
open.
5. In the fi eld for Motion Adjustment, type in the number 40 to
start.
Page 53
6. Click the Set Motion button.
7. Click the Close button.
8. Click the File menu then Send File…
9. In the folder C:\ioline\calibration, double-click on the fi le Cali-bration Grid.plt.
10. The machine will start plotting the fi le.
11. Look at the lines as the carriage goes back and forth. If they line
up, skip to Step 14.
12. Wait for the plot to fi nish and follow Steps 3 and 4 again.
13. In the Motion Adjustment fi eld try a different number. See the Motion Adjustment chart below for help with the numbers for
this fi eld.
14. Once the lines match you are done. Close the Control Center
and plot normally.
Chapter 3: Troubleshooting & Testing
53
Frame Gap Adjustment
Frame Gap indicates a gap or overlap between each carriage pass. If
the lines are not solid (e.g. appear dashed or dotted), you will need
to adjust the gap distance in the Control Center:
1. Make sure the plotter is connected to the computer. Press Set Origin to illuminate the green OK LED on the keypad.
2. Open Control Center.
3. Select ‘Tools/Cartridge Calibration’ on the toolbar.
4. The Cartridge, Motion and Gap Adjustment Window will
open.
5. In the fi eld marked Frame Gap, type the number 2 to start.
6. Click Set Gap button.
7. Click the Close button.
8. Click the File menu then Send
File…
9. In the folder C:\ioline\calibration, double-click on the fi le labeled Calibration Grid FlexJet.
plt.
10. The machine will start plotting the
fi le.
11. Look at the lines as the carriage
goes back and forth. If they line
up, skip to Step 14.
12. Wait for the plot to fi nish and fol-
low Steps 3 and 4 again.
Figure 30. The Frame Gap
window.
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Ioline FJ Printer & StudioJet Service Manual
Frame
Gap
One Scan
Figure 31. Frame gaps on the plot.
13. In the Frame Gap fi eld try a different number. See the Frame
Gap Adjustment chart below for help with the numbers for
this fi eld.
14. Once the lines match you are done. Close the Control Center
and plot normally.
Figure 32. Occasional frame gaps may indicate that the FJ Printer platen or stand is not
level.
Unexplained frame gaps
If your plots exhibit occasional frame
gaps, like Figure 32 for instance, may
indicate that the printer body is not
level. Notice how the right and left
lines are right on, but the middle line
mis-aligned.
Try releveling the printer to see if this
corrects the problem. The Quick Start Guide provides detailed instructions.
You’ll need to locate the height-adjusting spacer in the Accessory Kit for this
task (see Figure 33).
If the leveling procedure does not correct the problem, see Ink cartridge stall problems later in this chapter.
Figure 33. The height-adjusting
spacer.
Page 55
Chapter 3: Troubleshooting & Testing
55
Frame Size Adjustment
Panel size is based on older pen plotters and the software that runs
them. Pen plotters plot on a fi xed panel before pulling more paper
through the machine to plot on the next panel. Although the printer
runs continuously, panel size still applies.
Most software, like PAD® and Optitex®, have a Panel or Frame Size
setting. Both the software and the plotter must match for the plot
to look right. If a gap forms in the plot, then the panels should be
adjusted.
1. Make sure the plotter is connected to the computer. Press Set Origin to illuminate the green OK LED on the keypad.
2. Open Control Center.
3. In the upper right corner of the Control Center window, you
will see X- and Y-axis panel size fi elds.
4. For most software to work properly, the X-axis panel needs to
be set to 35 inches. (The default is 21,600 inches).
5. Type 35 in the X-axis panel fi eld
6. In the Y-axis fi eld, type the width of your paper in inches. (The
default is 72 inches.)
If you use Flex Plot software to
send the plot to the plotter, you
can skip the Panel Size Adjust-
ment procedure.
Note
7. Once you are done click the Set Size button
8. Close the Control Center.
9. Open the software you use to design your plot fi les ( PAD®,
Optitex®, etc.)
10. Change the X- and Y-axis panel sizes to match the values in the Control Center.
11. If you are unsure of how to do this, contact your software vendor for help.
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Ioline FJ Printer & StudioJet Service Manual
Ink cartridge stall problems
Always remember to close and lock the cartridge doors after removing or replacing an ink cartridge. Failure to do so can damage the
print electronics. Ink cartridge stalls can also crack from mishandling,
causing print misalignment that is diffi cult to calibrate.
Cracked stall
Figure 34. The ink stall can crack if the cartridge door is not closed and locked.
Noisy carriage movement
If you notice unusual noise coming from the carriage, the wheel on
the carriage assembly may need cleaning or replacement. Remove
the carriage assembly from the traverse and clean the wheel. Also
wipe the traverse rails before re-installing the carriage assembly. If
cleaning does not resolve the noise, contact Ioline Customer Service.
Figure 35. If the carriage makes noise, you may need to clean or replace the wheel.
Page 57
Mechanical, electrical, and
electronic diagnostics
Electrical problems
If, during power on, the printer experiences one or all of the following, it may have a blown transistor:
Smoke coming from inside the machine.
The carriage won’t move.
The carriage hits the right or left side hard.
The carriage moves in only one direction.
Motors only move in one direction
A motor on the machine will try to keep turning after it stops.
The most common reason for a transistor to fail is a bad or old motor. As motors age, their bearings start to break down due to insuffi cient lubrication. As this break-down happens the transistors have
to work harder to move the motor, causing them to heat up and
eventually fail. (Figure 36).
Chapter 3: Troubleshooting & Testing
57
Solder
Figure 36. A good transitor on the left; the one on the right has failed. The presence of
solder bubbling out of the chip indicates it overheated.
In most cases, both the transistor and motor will need replacement.
Contact Ioline Tech Support for more detailed instructions on testing
a transistor.
Troubleshooting sensors
The printer uses the same sensor in multiple places for tracking paper path status. The sensors are industrial-grade and will withstand
many years of use. If a sensor ever fails, the following conditions
might occur:
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Ioline FJ Printer & StudioJet Service Manual
1. The paper take up motor will not stop rotating and will pull the
paper tight against the platen. This might result in an X motor
jam and a ‘popping’ noise during printing.
2. The Paper Out sensors will not detect that the paper feed roll is
empty and printing may continue with no paper in the printer.
To replace a defective sensor:
IMPORTANT: Never disconnect or connect sensors to the
machine or electronics when power is on. This will permanently
damage the sensor and might affect the logic board.
1. Power off the printer.
2. Disconnect the plug from the sensor.
3. Note the orientation of the old sensor, specifi cally where the
optical ‘eye’ is pointing.
4. Remove the old sensor by removing the hardware or adhesive.
5. Mount the new sensor in exactly the same orientation as the old
one.
6. Connect the plug to the sensor, it is keyed to only connect oneway.
7. Power on and test the installation.
General mechanical / electrical issues
If you encounter any of the following problems, try the diagnostics
test outlined below:
The printer didn’t initialize (No LEDs, fans not running, car-
riage didn’t move, small jerking motion during power up)
The printer works, but did not initialize after being reset (e.g.
after printer was turned off, then back on).
Jam messages occur without media or other objects obstructing
normal operation.
The carriage is making loud or unusual sounds.
Required tools
Multimeter capable of reading AC voltage
Phillips head screwdriver
Allen wrenches:
1/16
Nut driver or socket wrench with extension:
and 5/
64
11/32
Page 59
Chapter 3: Troubleshooting & Testing
59
Simple electrical diagnostics test:
1. Turn the power to the machine off.
2. Inspect the printer for any obvious damage or signs of mechanical malfunction.
3. Measure the voltage at the wall socket. Verify that the AC voltage is between 85 and 250 VAC.
4. Clear all paper from the machine and make sure that nothing is
obstructing movement of the front take-up roll.
5. Move the carriage from side to side by hand. If the carriage
resists easy movement, the motor may be bad or there could be
a short on the main board. (See Motor Problems and Testing the Logic Board later in this chapter.)
Motor problems
The following are possible motor problems:
1. Bad or burned motor components.
2. The motor brushes are worn down.
3. A transistor has blown on the logic board.
4. The motor is unplugged.
5. The encoder is dirty, damaged or unreadable.
Testing the servo ( Y-axis) motor
Perform the following simple test to determine if a motor problem
exists.
This test applies to all the motors
on the FJ Printer.
Note
Caution
Ensure that the FJ Printer
is unplugged from the
wall outlet and that all AC
power cables are removed from
the printer before replacing the
cable.
The discharge of static electricity may damage the carriage and
logic board components. Use the
included ground strap throughout
the procedure. Attach one end
of the ground strap (included in
the Upgrade Kit) to your wrist
and the other end to a bare metal
portion of the printer (like the
frame the holds the service station.) Keep plastic objects away
from the carriage and logic board
assemblies. Remove the wrist
strap only after the new carriage
is attached to the traverse, the
cover is installed, and the metal
cover is secured over the main
logic board.
1. Turn machine off and unplug the power and data cables.
2. Follow the procedure for removing the right cover.
3. Locate the Y-axis motor behind the keypad of the plotter.
a
b
Figure 37. Testing the Y-Axis motor.
c
d
If you fi nd a bad motor, contact
Ioline Tech Support. It’s possible
that a transistor on the main logic
board (PCB) is blown.
Note
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Ioline FJ Printer & StudioJet Service Manual
4. Unplug the yellow and black wires from the motor.
5. Using a piece of metal (like a paperclip) touch the two connector lugs on the motor. (Putting the paperclip through the holes
in the lugs works well.)
6. Move the carriage back and forth slowly by hand.
7. While moving the carriage back and forth, remove the paperclip from the lugs on the motor.
8. You should notice a huge difference in resistance when touching the lugs together and not. If this is the case, the servo motor
is good and does not need replacing.
9. If you notice NO difference when touching the two lugs together and and not, the motor is most likely bad and needs to
be replaced.
Testing the X-axis servo motor
1. Follow the procedure for removing the bottom cover.
2. Locate the X axis motor behind the main PCB inside the plotter
body.
3. Unplug the red and black wires from the motor.
4. Using a piece of metal (like a paperclip) touch the two connector lugs on the motor. (Putting the paperclip through the holes
in the lugs works well.)
5. Rotate the main drive shaft by hand.
6. While rotating the shaft, remove the paperclip from the lugs on
the motor.
7. You should notice a huge difference in resistance when touching the terminal lugs together and not. If this is the case, the
servo motor is good and does not need replacing.
9. If you notice NO difference when touching the two terminal
lugs together, the motor is most likely bad and needs to be
replaced.
Logic board assembly troubleshooting
The electronic logic board is constructed of many advanced electronic components with fi ne pitch connections. Very few of the compo-
nents are user serviceable.
The table below explains indicator lights and test points on the logic
board and some troubleshooting steps to resolve user serviceable
issues.
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Chapter 3: Troubleshooting & Testing
61
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Ioline FJ Printer & StudioJet Service Manual
Logic board troubleshooting steps (Revision 2)
LED/Test
Point ID
TP830 VDC 30 volt main
TP93.3 VDC3.3 volt regulated
TP105 VDC5 volt regulated
D13Dark lightY motor faultSolid red
D14Dark lightX motor faultSolid red
NormalIndicatesError
Erratic machine
power supply is
functioning
power supply is
functioning
power supply is
functioning
performance.
Erratic machine
performance.
Erratic machine
performance.
D15Dark lightTake up motor
fault
D17Dark lightCarriage power
fault
D9-D12Blinking red
pattern
Motor control
system functioning
Solid red
Solid red
Solid lights or no
lights
Page 63
CausesTroubleshooting Steps
Chapter 3: Troubleshooting & Testing
63
A short on the PCB.
Main power supply
voltage is not adjusted
properly. Main power
supply has failed.
On-board regulator
failed. Main power
supply failed.
On-board regulator
failed. Main power
supply failed.
Over-current condition on circuit due to
a short or high heat.
Over-current condition on circuit due to
a short or high heat.
Over-current condition on circuit due to
a short or high heat.
DC voltage measurement between TP11 (ground) and TP8
should read 30 volts +/- 1%. If voltage is out of specifi ca-
tion, check power supply connections and main power
supply output. Contact Ioline Customer Service for more
information if the voltages are out of specifi cation.
DC voltage measurement between TP11 (ground) and TP8
should read 3.3 volts +/- 5%. Return logic board to Ioline
for service.
DC voltage measurement between TP11 (ground) and
TP10 should read 5 volts +/- 5%. Return logic board to
Ioline for service.
Check the motor connections and motor to ensure there are
no shorts to ground. A hardware problem with the motor
drive circuit. Return the board to Ioline for service.
Check the motor connections and motor to ensure there
are no shorts. A hardware problem has occurred with the
motor drive circuit. Return the board to Ioline for service.
Check the motor connections and motor to ensure there
are no shorts. A hardware problem has occurred with the
motor drive circuit. Return the board to Ioline for service.
Over-current
condition on circuit
due to a short or
high heat.
Motor jam.
Software error.
Check the carriage cables and the carriage logic board to
ensure there are no shorts to ground. A hardware problem has occurred with the power switch for the carriage
printhead power. Return the board to Ioline for service.
Remove issue causing motor jam. Cycle power on machine. Update to latest fi rmware.
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Ioline FJ Printer & StudioJet Service Manual
Service & support
Ioline has many years of experience working with designers, graders
and marker makers. Feel free to contact us if you have questions—or
to share information.
Getting help
Ioline is committed to providing the highest quality service and support to its customers. If you need assistance with an Ioline printer, a
number of resources are available:
1. First, refer to this User Guide and Quick Start Guide for answers
to your specifi c questions.
2. Many detailed troubleshooting and repair issues are listed in
the Service Manual, available upon request from Ioline Customer Service.
3. Consult the support section of the Ioline Web site: www.ioline.
. FJ Printer users must have a User Name and Password to
com
log into the site. Please contact Ioline customer service to set up
your free account.
4. For additional assistance, contact your local dealer or Ioline
Customer Service. Contact information is listed under Customer Service in this chapter.
Any warranty servicing of this product not specifi cally described
in this manual must be authorized in writing by Ioline Customer
Service. You may obtain service by calling or faxing Ioline Customer
Service. The technicians will help you determine the nature of the
problem. If factory repair is necessary, you will receive a RMA (Return Material Authorization). Please gather the information indicated on the next page before contacting Ioline or your dealer.
1. When returning a machine, carefully package the equipment
in its original container or packaging equivalent. You may
purchase shipping containers from Ioline by contacting Ioline
Customer Service. Ioline is not responsible for any damage
due to inadequate or improper packaging.
2. Carefully wrap and secure all items in the shipping container to
prevent damage. Seal the container and note the RMA number
near the address block.
3. Ship the container using FED-EX or another approved carrier.
COD shipments ARE NOT ACCEPTED. An Ioline representative will contact you prior to the start of work with an estimate
of repair cost. All repairs are warranted for 90 days.
Page 65
Customer service
Ioline Corporation is committed to providing quality service and
support to our customers. If you need assistance with an Ioline product, contact your local dealer or Ioline authorized service center. You
may also contact:
Ioline Customer Service Department
Monday through Friday
7:00 A.M. - 5:00 P.M. U.S. Pacifi c Time
Voice: 1.425.398.8282
Fax: 1.425.398.8383
support@ioline.com
www.ioline.com
Chapter 3: Troubleshooting & Testing
65
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Page 67
Maintenance procedures
See the User Guide for information on maintaining the printer and
storing inkjet cartridges.
Repair procedures
The diagnostic processes that follow are detailed and invasive. Do
not attempt to service the printer until it you determine that simpler
solutions fail to resolve the problem (see Troubleshooting).
Chapter 4
Repair Procedures
Follow the recommended sequence in Figure 38 when troubleshooting repair issues with the printer and record the results of your
diagnostic examination on the Diagnostic Record (see below).
Computer
Software
Resolution
LED Codes
Begin recording
diganostic information
Examine the external
components
Disassemble, check cabling
and connections
Examine power supplies
Examine logic board
Communication
Problem
diagnostic information
Power On Test
Computer
Software
Resolution
Power On Test
Begin recording
Examine motors
Contact Ioline Customer
Service (if required)
Figure 38. Mechanical, electrical and electronic diagnostics fl ow chart.
Power On Test
Power On Test
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Ioline FJ Printer & StudioJet Service Manual
Requesting service
If the suggestions and guidelines in this manual don’t fi x the prob-
lem, fi ll out the form below and contact Ioline Customer Service.
Diagnostic Record
What is the serial number for this unit? ______________
What is the logic board revision #? ______________
Name of dealer who sold the machine to you? ______________
Any lights on the logic board associated with this problem? Y / N
Any lights on the keypad associated with this problem? Y / N
Has the unit worked properly up to the point of this recent failure? Y / N
If yes, please describe them: _________________________________
Any communications or software problems? Y / N
If yes, please describe them: _________________________________
When the printer is fi rst turned on—
Does the carriage move smoothly? Y / N
Does the fan come on? Y / N
With power off, slide the carriage from side to side.
Does the carriage slide easily to each side? Y / N
Is there more resistance to move the carriage: Left / Right / Equal
Were all cable connections securely fastened to the logic board? Y / N
Was the power voltage within the tolerance? Y / N
Record the power supply voltage readings here:
TP8 (+30V) ____________
TP9 (+3.3V) ____________
TP10 (+5.0V) ____________
Were any encoders bad? If yes, which ones? Y / N
X-motor ____ Y motor ____ Roll Feed motor ____
Please list any other problems. (Be specifi c about the nature of the problem
1. Power off and unplug the data and power cables.
2. Remove the two black Phillips screws (Figure 39, photos 1 & 2).
3. Remove the left cover (Figure 39, photo 3).
Chapter 4: Repair Procedures
69
Photo 1Photo 2
Figure 39. Left cover removal.
Right Cover Removal
1. Power off and unplug the data and power cables.
2. Remove the two black Phillips screws (Figure 40, photos 1 & 2).
3. Carefully pull the cover to the right to remove (Figure 40,
photo 3).
Photo 3
Phot
Photo 1
Figure 40. Right cover removal.
Photo 2
Photo 3
Phot
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Ioline FJ Printer & StudioJet Service Manual
Left Bottom Cover Removal
1. Power off and unplug the data and power cables.
2. Unplug the take-up motor cable from the bottom right side of
the machine (Figure 41, photos 1 & 2).
3. Remove the right and left screws on the rear of the machine
(Figure 41, photos 3 & 4). These hold the printer on the stand
(do not remove the front screws (Figure 41, photos 5 & 6).
4. Make sure the stop screws are installed on the take-up plate on
both sides of the machine (Figure 41, photos 5 & 6).
Right rear
screw
Rear screw
Photo 1
Photo 4
Photo 2Photo 3
Stop screw
Photo 5Photo 6
Front screw
Front screw
Stop screw
Philips screw
Photo 7Photo 8
Photo 9
Figure 41. Bottom cover removal steps.
Page 71
5. Carefully rotate the machine forward until the head stops (Figure 41, photos 7 & 8).
6. Remove the Phillips screws from the left bottom cover (Figure
41, photos 9 & 10).
7. Carefully unplug the fan and sensor cables (Figure 41, photos
11, 12 & 13).
8. Remove the cover (Figure 41, photo 14).
Chapter 4: Repair Procedures
71
Photo 10
Sensor plug
Fan plug
Photo 12Photo 11
Photo 13Photo 14
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Ioline FJ Printer & StudioJet Service Manual
Caution
Ensure that the FJ Printer
is unplugged from the
wall outlet and that all AC
power cables are removed from
the printer before replacing the
cable.
The discharge of static electricity may damage the carriage and
logic board components. Use the
included ground strap throughout
the procedure. Attach one end
of the ground strap (included in
the Upgrade Kit) to your wrist
and the other end to a bare metal
portion of the printer (like the
frame the holds the service station.) Keep plastic objects away
from the carriage and logic board
assemblies. Remove the wrist
strap only after the new carriage
is attached to the traverse, the
cover is installed, and the metal
cover is secured over the main
logic board.
Carriage Procedures
Carriage replacement
Required tools
Phillips screwdriver
9
/64-in (3.5mm) Allen wrench
5
/16-in (8mm) open-end wrench
Small, fl at-tipped screwdriver
1. Follow procedure for left cover removal earlier in this chapter.
2. Mark the Y-belt tensioner screw and bracket with Whiteout® so
that it is easy to properly tighten the screw after re-installation.
Loosen the Y-belt tensioner (Figure 42, photo 1).
3. Unclip Y-belt from carriage (Figure 42, photo 2).
4. Remove the carriage cover by removing both cover screws
(Figure 42, photos 3 & 4).
Parts/tools included with the
upgrade kit:
Replacement carriage assembly
Tyraps (8)
Grounding wrist strap
Caution
Do not hold the carriage
by the inkjet head stalls.
Improper removal or installation of the carriage can damage
the carriage wheels.
Make sure the belt is not twisted
before attaching the clips.
Note
5. Loosen the carriage locking nut until the thick washer drops
(Figure 42, photos 5 & 6). Don’t remove.
6. Push down on carriage and pull the bottom toward you. Remove from machine (Figure 42, photo 7).
7. Unplug ribbon cable from carriage (Figure 42, photos 8 & 9).
Cut all tyraps holding cable on carriage.
8. Plug in new ribbon cable to new carriage. Important: make
sure the cable plugs are plugged in properly. If a row of pins
are missed you can cause damage to the carriage or logic
board (Figure 43, photos 8 & 9). arrange as shown in Figure 42,
Photo 8. Use new tyraps (included) to secure cable to top of carriage. Ensure the black sleeve is secured by 3 cable tyraps.
9. Put top wheel on traverse (Figure 42, photo 7).
10. Push down. Put bottom wheels on traverse.
11. Lift up on carriage locking nut washer and tighten the nut.
(Figure 42, photos 5 & 6).
12. Clip Y-belt clips to carriage. (Figure 42, photo 2).
13. Tighten tensioner (Figure 42 photo 1) using the mark made
above.
14. Test.
15. Re-install left carriage cover and left cover.
2. Locate the wheels (Figure 43, photo 1) and unscrew the wheel
stud nuts on back of carriage (Figure 43, photo 2).
3. Remove the wheels (Figure 43, photo 3).
4. Install new wheels on the studs (Figure 43, photo 3).
5. Install the wheel stud nuts—not too tight, the wheels should
move freely (Figure 43, photo 1).
6. Install the carriage by following the carriage replacement procedure (Steps 9–15) listed earlier in this chapter.
7. Move the carriage back and forth by hand to test.
8. If it works properly, re-install the left side cover.
9. If problems arise, contact Ioline Tech Support.
Photo 1
Photo 3Photo 4
Figure 43. Carriage wheel replacement.
Photo 2
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Chapter 4: Repair Procedures
75
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Ioline FJ Printer & StudioJet Service Manual
Flex Cable Replacement
Required tools
Phillips screwdriver
9
/64-in (3.5mm) Allen wrench
5
/16-in (8mm) open-end wrench
Small, fl at-tipped screwdriver
1. Follow the procedures for left cover removal and carriage removal (Steps 1–7) earlier in this chapter.
2. Remove the ribbon cable cover (held on with double-stick tape)
(Figure 44, photos 1 & 2).
3. Pull the ribbon cable through the left side of the machine (Figure 44, photos 3 & 4).
4. Follow the procedure for bottom cover removal earlier in this
chapter.
5. Cut the tyraps holding the ribbon cable to the main logic board
and other cables (Figure 44, photo 5). Remove cable from cable
cups under platen.
6. Unplug the old ribbon cable from main logic (PCB) board (Fig-ure 44, photo 6).
7. Remove from machine.
8. Put new cable through left end plate. Make sure the end with
the black, thick ferrites is on the logic board end of the cable.
Fold the cable connectors (as shown in Figure 44, Photo 6)
before plugging in.
9. Plug the new ribbon cable into the PCB. (Important: Make sure
the cable plugs are plugged in properly. If a row of pins are
missed you can cause damage to the carriage or logic board)
(Figure 44, photo 6).
10. Install left end and bottom covers.
11. Rotate the machine back to upright position. Make sure to
install screws that hold machine on the stand.
12. Route the new cable into the opening on left end plate (Figure 44, photo 4).
13. Connect the new ribbon cable to the carriage. (Important:
Make sure the cable plugs are plugged in properly. If a row
of pins are missed you can cause damage to the carriage or
logic board) (Figure 44, photos 7 & 8).
14. Install the carriage. (Follow the carriage replacement procedure, Steps 9–15).
15. Slide the carriage to the right side of the machine to check the
ribbon cable loop (Figure 44, photo 9). Caution: The loop of
the ribbon cable must not hit the right end plate when the
carriage is pushed all the way to the right end plate.
Page 77
16. Install the ribbon cable cover on the left side of the machine
(Figure 44, photos 1 & 2).
17. Test.
Chapter 4: Repair Procedures
77
Photo 1Photo 2
Photo 4
Photo 5
Photo 3
Photo 6
Photo 7Photo 8
Figure 44. Flex cable replacement.
Photo 9
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Ioline FJ Printer & StudioJet Service Manual
Logic Board Procedures
Logic board replacement
Tools Required:
Phillips head screwdriver
Tyrap (1)
Photo 4
Photo 1
Photo 2
Photo 3
Photo 6Photo 5
Figure 45. Main logic board replacement.
Page 79
Chapter 4: Repair Procedures
79
Note: Follow anti-static procedures
1. Follow procedure for bottom cover removal earlier in this chapter.
2. Unplug all connectors from Main logic (PCB) board (Figure 45,
photos 1 & 2).
3. Cut the tyrap holding the ribbon cables (Figure 45, photo 3).
4. Remove the three Phillips screws holding the main logic board
(Figure 45, photo 4).
5. Carefully remove the logic board from the machine (Figure 45,
photo 5).
6. Install the new PCB. Make sure you place the logic board behind
the rib in the body as shown. (Figure 45, photos 6 & 4).
7. Loop a tyrap through the hole in the upper right corner of the
main logic board. Wrap it around the ribbon cable. Do not
tighten yet. (Figure 45, photo 3).
8. Connect all wires to new main logic board. (Use caution and
plug the connectors in properly, a missed row of pins will damage the board.) (Figure 45, photos 2 & 1).
9. Make sure the ribbon cables lay nicely and tighten the tyrap
holding the ribbon cable but not so tight as to damage to the
cable. (Figure 45, photos 3 & 1).
10. Install the bottom cover and the rotate machine back to normal
operating position. Make sure to install screws that hold the
machine on the stand legs.
Caution
When removing the new
logic board from the pack-
aging make sure you are
wearing the static grounding strap
correctly. and have attached it to a
metal chassis ground. If there is a
static discharge to the new board
it may not function properly. The
strap is included in the replacement kit.
If fi rmware is a lower number
than version 253.2, use the Manual fi rmware update procedure
Note
11. Follow the procedure for Motion Adjustment in Chapter 3.
12. If problems arise, contact Ioline Tech Support.
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Ioline FJ Printer & StudioJet Service Manual
Caution
Never disrupt the fi le
upload to the machine.
when installing fi rmware.
Doing so will damage the main
PCB and will make it diffi cult to
re-install or update the fi rmware
in the future.
Updating the fi rmware
1. Place the fi rmware installation fi le in the C:\ioline folder
2. Make sure the plotter is connected to the computer. Press the
Set Origin on the keypad to illuminate the green OK LED.
3. Open the Control Center.
4. Click the File menu.
5. Click Download Firmware.
6. Locate the fi rmware installation fi le and double-click it. Never
disrupt the fi le upload to the machine. when installing fi rm-
ware. Doing so will damage the main PCB and will make it
more diffi cult to re-install or update the fi rmware in the future.
7. The fi rmware will install on the machine. Wait for it to fi nish.
8. Close the Control Center. Caution: Never disrupt the fi le up-
load to the machine. when installing fi rmware. Doing so will
damage the main PCB and will make it diffi cult to re-install
or update the fi rmware in the future.
9. Turn the plotter power off.
10. While holding the button located directly above Set Origin,
turn the plotter back on. (Keep pressing the button).
11. Once the carriage moves to the far left side of the machine, let
go of the button.
12. Permit the machine to initialize normally.
13. When you see the red OK LED illuminate on the keypad, send
a test plot to the printer.
14. Contact Ioline Tech Support if the plotter refuses to power up
after installation.
Electrical Procedures
Tools Required
Phillips head screwdriver
Power supply replacement
1. Follow procedure for bottom cover removal earlier in this chapter.
2. Unplug the small connectors from the power supply (Figure 46,
photos 1 & 2).
3. Unscrew the two power supply screws. (Figure 46, photo 3).
4. Unplug the large connector from the power supply. (Figure 46,
photos 4 & 5) and remove the power supply from the platen.
Page 81
5. Plug the big connector into the new power supply (Figure 46,
photos 5 & 4).
6. Install the new power supply into the plotter body. Make sure you
insert the bottom tab into the gap built into the body of the machine
(Figure 46, photo 3). Check the other power supply for an example.
7. Plug in the small connector (Figure 46, photos 2 & 1).
8. Route the wires, making certain they lay out of the way of the
bottom cover screws (Figure 46, photo 6).
9. Install the bottom cover and the rotate machine back to normal
operating position. Make sure to re-install screws that hold the
machine to the stand legs.
10. Test the plotter.
11. If problems arise, contact Ioline Tech Support.
Chapter 4: Repair Procedures
81
Connector
Photo 1Photo 2Photo 3
Connector
Photo 4
Photo 5Photo 6
Figure 46. Power supply replacement.
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Ioline FJ Printer & StudioJet Service Manual
Keypad procedures
Keypad replacement
Tools Required
Phillips head screwdriver
11/32” wrench
1. Follow procedure for right cover removal.
2. Follow the procedure for bottom cover removal.
3. Unplug keypad cable from the main logic board and gently push
through the hole in the right end plate (Figure 47, photos 1 & 2).
4. Rotate the machine back to normal operating position.
Connector
5. Remove the keypad resistor from the keypad (Figure 47, photos 3 & 4).
6. Follow the procedure for Y-transmission replacement later in this
chapter and set the transmission aside.
7. Remove the two keypad mounting (11/32”) nuts (Figure 47, photo 6).
Photo 1
Photo 3
Photo 2
Figure 47. Bottom cover removal steps.
Page 83
8. Remove keypad from the studs (Figure 47, photo 6).
9. Install the new keypad on the studs and tighten the nuts. Do
Not over tighten. (Figure 47, photo 6).
10. Install the Y-axis transmission. (Follow Y-transmission procedure replacement in reverse).
11. Connect the keypad resistor to the hole in the keypad Do Not
over tighten. (Figure 47, photos 3 & 4 & 5).
12. Rotate the machine to access the main logic board.
13. Loop the new keypad cable through the hole in the end plate
and plug it into the new keypad cable for the main logic board.
Take caution to plug the connector in properly. A missed row
of pins will damage the main logic board and keypad. (Figure 47, photos 2 & 1) Note: Pin #1 is marked with a sticker on the
cable. Look on the main logic board for pin #1 and match pin to
socket before plugging in the cable).
14. Install the bottom cover, as described earlier in this chapter.
15. Rotate the machine back to normal operating position and reinstall screws that hold machine to stand legs.
Chapter 4: Repair Procedures
83
16. Replace the right side cover.
17. Test the plotter.
18. If problems arise, contact Ioline Tech Support.
Resistor
Hole for resistor
Photo 5
Photo 13
Photo 4
Nuts
Photo 6
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Ioline FJ Printer & StudioJet Service Manual
X-axis belt replacement
Tools Required
Phillips head screwdriver 11/32” wrench
1. Follow the right side cover removal procedure.
2. Hold the X-motor and unscrew two of the Phillips screws
holding the motor (Figure 48, photos 1, 2 & 3). Leave the screw
shown in Figure 49, photo 1 loose. Do not remove it.
3. Rotate the small pulley toward the front of the machine (Figure 48, photo 4).
4. Remove X-belt from both pulleys.
5. Install the new belt around both pulleys.
6. Rotate the small pulley toward the back of the machine (Figure 48, photo 3).
Photo 1
7. Install the two screws that hold motor (leave all three screws
loose for now). (Figure 48, photos 2 & 1).
8. Push the pulley toward the back of machine and hold (for tension).
Leave loose
Photo 2Photo 3
Photo 4
Photo 5
Figure 48. X-axis belt replacement.
Page 85
9. Tighten the motor mounting screws while keeping tension on
the belt. Do Not over tension the belt. (Figure 48, photo 1).
10. Replace the right side cover.
11. Test the plotter.
12. If problems arise, contact Ioline Tech Support.
Chapter 4: Repair Procedures
85
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Ioline FJ Printer & StudioJet Service Manual
Y-axis belt replacement
Tools Required
Phillips head screwdriver 11/32” wrench
1. Follow the procedure for the left cover removal.
2. Follow the procedure for the right cover removal.
3. Follow the procedure for the carriage removal (Steps 1, 2 & 3
only).
4. Remove the Y-axis belt from the machine (Figure 49, photos 1
& 2).
5. Remove the Y-axis belt from the tensioner. (See Figure 49,
photos 3–5)
6. Install the new belt, following the instructions above in reverse.
The teeth of the belt should face the shiny bearing surface (Fig-ure 49, photo 6).
7. Install the Y-belt through left end plate (Figure 49, photo 2).
8. Put the belt through the right end plate and around the Y-transmission pulley and back through the hole in the right end plate
(Figure 49, photo 1).
9. Attach the Y-belt to the carriage as described in the Carriage Replacement procedure earlier in this chapter.
10. Tighten the Y-axis belt tensioner.
11. Replace the right and left side covers.
12. Test the machine. If everything works properly.
13. If problems arise, contact Ioline Tech Support.
Photo 1Photo 2Photo 3
Figure 49. Y-axis belt replacement.
Page 87
Chapter 4: Repair Procedures
87
Photo 4Photo 5Photo 6
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Ioline FJ Printer & StudioJet Service Manual
X-motor replacement
Tools Required
Phillips head screwdriver 11/32” wrench
1. Follow right cover removal procedure.
2. Unscrew two of the Phillips screws holding the X-motor. Leave the
bottom screw loose; don’t remove it. (Figure 50, photos 1, 2 & 3).
3. Rotate the small pulley toward the front of the machine (Figure 50, photo 4).
4. Remove X-belt from both pulleys and set aside.
5. Follow procedure for main logic board removal and set the
board aside.
6. Unplug the encoder and power wires from the motor (inside
the machine). (Figure 50, photos 5 & 6).
7. Unscrew the last Phillips screw holding the motor.
8. Remove the motor from the right end plate of the plotter.
9. Remove the motor pulley from the old motor and install on the
new motor in approximately the same position. Lightly tighten
one set screw for now.
10. Install the new motor with the bottom screw only on the right
end plate of the plotter. (See Figure 50, photo 5 for correct rotation).
11. Install the encoder and power wires to new motor (Figure 50,
photos 6 & 5).
12. Install the main logic board by following the main logic board
replacement procedure in reverse.
13. Replace the bottom cover and fl ip machine back to normal
operating position. Re-install the screws that hold the machine
on the stand.
14. Install the X-belt on both pulleys, following Steps 3–4 (above)
in reverse (Figure 50, photo 4).
15. Rotate the small pulley toward the back of the machine (Figure 50, photo 3).
16. Install the two remaining screws that hold the motor. Leave
loose for now. (Figure 50, photo 2).
17. Loosen and adjust the small motor pulley to line up with big
pulley and belt. Tighten both set screws.
18. Push the pulley toward back of machine and apply tension.
Take caution not to make the belt too tight, as this will cause
excessive wear.
19. Tighten the motor mounting screws (Figure 50, photos 2 & 1).
20. Install the right side cover.
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21. Test the plotter.
22. If problems arise, contact Ioline Tech Support.
2. Pull Y-belt through right end plate (Figure 51, photo 1).
3. Remove the nuts holding the Y-transmission (11/32”) nuts
(Figure 51, photos 2 & 3). Note: Take care unscrewing the top left nut where the keypad resistor is connected.
4. Unplug the encoder and power wires from the motor.
5. Loop the Y-belt through the right end plate around the new transmission pulley and back through the hole in the right end plate.
6. Install the new transmission on the studs, taking up the slack in
the Y-belt. (Figure 51, photos 4 & 5).
Photo 1
7. Install nuts until tight. Note: place the keypad resistor on the top
left stud and tighten the nut. Do Not over tighten the resistor nut.
8. Plug the encoder and power wires into the bottom of the motor.
Yellow = + (Positive, Red 501), Black = - (Negative, Black 502).
9. Install the belt ends on the carriage.
Photo 2Photo 3
Photo 5
Figure 51. Y-transmission replacement.
Photo 4
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10. Tighten the belt tensioner (Do Not over tighten).
11. Install the right and left side covers.
12. Test the machine.
13. If problems arise, contact Ioline Tech Support.