5760e Gateway Print Server
User’s Guide
®
Introduction 2
Copyright and Trademark Notices
Copyright 2014 I-O Corporation.
ALL RIGHTS RESERVED.
Information in this document is subject to change without notice and does not represent a commitment
on the part of the manufacturer. No part of this guide may be reproduced or transmitted in any form or
means, electronic or mechanical, including photocopying and recording, for any purpose, without the
express written permission of the manufacturer.
Every effort has been made to make this guide as complete and accurate as possible, but no warranty of
fitness is implied. The authors and the publisher shall have neither responsibility nor liability to any
person or entity with respect to loss or damages arising from the use of information contained in this
guide. This disclaimer does not apply in countries where such provisions are inconsistent with local law.
I-O® is a registered trademark of I-O Corporation. All trademarks are acknowledged.
Document Number: SWPSMS-OMAN02-116
July 2014
I-O Corporation
14852 South Heritage Crest Way
Unit 1-A
Bluffdale, UT 84065
801-973-6767
www.iocorp.com
Contents of this box
5760e adaptio gateway box
AC to 5vdc power adapter
CD containing the Configuration Utility V4.73e
NOTE: THE CD CONTAINS THE CONFIGURATION UTILITY PROGRAM AND SUPPORTING MANUALS WHICH
ARE USED TO CONFIGURE THE 5760E ADAPTIO GATEWAY BOX. IF YOU HAVE AN EARLIER VERSION OR
FOR SOME REASON YOU DID NOT RECEIVE OR HAVE MISPLACED THE CD, YOU CAN DOWNLOAD THE
IOCU_473E UTILITY BY GOING TO I-O’S FTP SITE:
FTP://FTP.IOCORP.COM/UTILITIES/CONFIGURATION%20UTILITY/
Preface
I-O’s 5760e adaptio/Gateway Print Server® converts IBM’s proprietary SCS data stream into data that
can be sent to ASCII based printers. In essence, the adaptio/Gateway makes a standard printer look
like an IBM host printer to an IBM iSeries midrange or zSeries mainframe host.
This document describes the installation, basic configuration and operation of the adaptio/Gateway.
Companion documents describe in detail the configuration of the IBM host, the customization of the I-O
SCS Printer Emulations and the Configuration Utility’s various screens and configuration parameters.
These are:
The SCS Reference Manual
The Configuration Utility Help manual
Each of these documents can be easily accessed on the installation CD or downloaded from
ftp://ftp.iocorp.com/Host_Print/adaptio/
This guide consists of the following chapters:
Introduction: Provides an overview of I-O’s 5760e adaptio/Gateway Print Server.
Installation: Describes how to install adaptio/Gateway.
Configuration: Describes how to setup adaptio/Gateway.
IBM Host Configuration: Provides an overview of the setup process for both the iSeries midrange
and zSeries mainframe hosts. The detail processes are fully described in a companion document,
the SCS Reference Manual.
Operation: Describes how to use adaptio/Gateway.
Advanced Configuration: Provides an overview of the configuration customization capabilities of
the product. Customization of I-O’s SCS printer configuration is more fully described in the SCS
Reference Manual.
Troubleshooting: Provides solutions to operational problems that you may encounter while using
the product.
End User License: States the license and warranty conditions.
The following symbols are used in the guide:
Caution: This symbol highlights procedures that if not correctly performed or adhered to, could
damage or corrupt the product or adversely affect the security and functionality of the product.
Do not proceed beyond such points until the required conditions are fully understood and
achieved.
Note: This symbol denotes useful additional information that is relevant to the procedure or
feature being described.
Tip: This symbol denotes a hint, shortcut or alternate method to aid or supplement the
procedure being described.
Consistent with our policy of continuous development, the product you received may have
features different from those described in this guide. Please visit our web-site www.iocorp.com
for current information.
Preface 3
Table of Contents
Table of Contents ..................................................................................................................................................................... 4
Introduction ............................................................................................................................................................................. 5
Installation ................................................................................................................................................................................ 6
Requirements ......................................................................................................................................................................... 6
Installation Process ............................................................................................................................................................... 6
Configuration Utility ............................................................................................................................................................. 6
Assigning an IP Address ........................................................................................................................................................ 7
Accessing the 5760 to reset the IP address ............................................................................................................................ 8
Changing the Device Name ................................................................................................................................................... 8
Restoring Factory Defauls ..................................................................................................................................................... 8
Obtain a License for Additional Sessions .............................................................................................................................. 8
Applying a New License File ................................................................................................................................................. 9
Operation .................................................................................................................................................................................. 9
Adding an SCS Session ........................................................................................................................................................ 10
Edit a Session ....................................................................................................................................................................... 11
Delete a Session ................................................................................................................................................................... 11
Refresh the List of Sessions Screen ...................................................................................................................................... 11
IBM Host Configuration ....................................................................................................................................................... 12
5250 SCS Setup .................................................................................................................................................................... 12
3270 SCS Setup .................................................................................................................................................................... 12
Advanced Configuration ....................................................................................................................................................... 13
Supported SCS Customization Options ................................................................................................................................ 13
Troubleshooting ..................................................................................................................................................................... 14
Updating Firmware ............................................................................................................................................................. 14
Session Status Indicators ..................................................................................................................................................... 15
Capturing a Data File ......................................................................................................................................................... 16
Errors................................................................................................................................................................................... 17
End User License ................................................................................................................................................................... 18
Table of Contents 4
Introduction 5
Introduction
This chapter provides a brief overview of I-O’s 5760e adaptio/Gateway Print Server.
adaptio/Gateway is a hardware product that converts IBM’s proprietary SCS data stream into standard
printer languages used by products from companies such as HP, Canon, Kyocera, Xerox, Okidata, etc.
Print jobs are sent from the IBM host to the adaptio/Gateway, converted and then redirected to the
desired printer. adaptio/Gateway accomplishes this by converting IBM’s EBCDIC character set to the
ASCII character set. IBM’s SCS command structure is converted to PCL 3, Epson or Proprinter
command languages.
Connection of the I-O host printing product to the IBM host is accomplished over an Ethernet link
between the adaptio/Gateway and the IBM host using TCP/IP. Destination printers are also connected
on the Ethernet link.
For SCS data streams, TN5250e is used for iSeries connections while TN3270e is used for zSeries
connections.
For 5250 hosts when using TN5250e, configuration is only required at the I-O product as the IBM host
will automatically create a print device, writer and spooler. However, the IBM host must be configured to
use TCP/IP and TN5250e, and setup for automatic device configuration.
For 3270 hosts when using TN3270e, configuration is required at both the I-O product and the IBM host.
CAUTION: BECAUSE OF THE COMPLEXITY ASSOCIATED WITH CONFIGURING MAINFRAME PRINTERS, A
KNOWLEDGEABLE HOST SYSTEM ADMINISTRATOR OR IBM SPECIALIST MUST PERFORM THE PROCESS.
THE INSTRUCTIONS CONTAINED IN THIS AND RELATED DOCUMENTS ARE INTENDED TO ONLY PROVIDE A
BRIEF OVERVIEW OF THE PROCESS.
Once the adaptio/Gateway and IBM host are properly configured, print jobs sent from the IBM host are
issued in IBM’s proprietary EBCDIC character set and use the SNA Character String (SCS) command
structure. The I-O Printer Emulation in adaptio/Gateway converts EBCDIC to ASCII and the SCS
command structure to PCL 3, Epson or IBM Proprinter command structures. The I-O Printer Emulations
can be customized to change the host print attributes if needed (CPI, page orientation, edge-to-edge,
etc.). For 3270 hosts, the I-O SCS Printer Emulation will also handle the DSC (LU3) data stream as well
as the SCS (LU1) data stream.
I-O has also included a number of advanced printing features in the I-O SCS Printer Emulation. These
include the ability to send printer specific commands as part of the SCS data stream that the IBM host
does not know the printer is capable of performing. Other features include I-O’s bar code language,
graphing language, and even color support.
NOTE: FOR BREVITY, THE TERMS “PRINT SERVER”, “PRODUCT” AND “I-O PRODUCT” WILL REFER TO THE
SPECIFIC I-O PRINT SERVER, PRINT BOX, ETHERNET DISPLAY, THIN CLIENT, SOFTWARE PRINT
SERVER, ETC. HOST PRINTING SOLUTION THAT YOU ARE USING. SYSTEM I5, ISERIES AND AS/400
HOSTS WILL BE REFERRED HEREIN AS 5250 HOSTS. ZSERIES AND S/390 MAINFRAME HOSTS WILL BE
REFERRED HEREIN AS 3270 HOSTS. THE TERM IBM HOST AND HOST WILL ALSO BE USED AND REFERS
TO THE APPROPRIATE 5250 OR 3270 HOST WITHIN THE CONTEXT OF THE TOPIC BEING DISCUSSED.
IBM Host Configuration 6
Installation
This chapter covers the process to install I-O’s 5760e adaptio/Gateway print server.
Requirements
The following are the requirements for installation of the adaptio/Gateway:
Dhcp or Static IP Address assigned to the AGW box
Qualified Windows and IBM host administrators
Network or USB attached PCL laser, Epson or IBM Proprinter compatible dot-matrix printers
Installation Process
The following are the steps to install the adaptio/Gateway:
1. Insert the Configuration Utility CD in your computer’s CD-ROM drive. The installation process will
automatically begin. If not, click START | RUN, and browse to the CD drive, select the configuration
utility “setup.exe” file, right click and Run as Administrator if given the option.
2. Follow the InstallShield wizard screens.
3. When the InstallShield wizard is complete, the configuration utility will be installed as a Program file.
4. Connect the adaptio/Gateway box to the network and connect power.
5. Start the Configuration Utility by clicking on START | All Programs | I-O Configuration Utility.
6. The Adaptio/Gateway should show on the list of devices with a device type of 5760 which indicates
an SCS gateway box.
NOTE: CONFIGURATION UTILITY VERSION 4.73E IS REQUIRED FOR PROPER CONFIGURATION OF THE
ADAPTIO GATEWAY. FROM THE UTILITY, CLICK ON HELP, ABOUT UTILITY TO CHECK THE VERSION. IF
NOT AT VERSION 4.73E, DOWNLOAD FROM: FTP://FTP.IOCORP.COM/UTILITIES/CONFIGURATION UTILITY/
Configuration Utility
The I-O Configuration Utility displays the various I-O products which gives you access to configure the
devices. Highlight the adaptio/Gateway and either click on the button or double click on the device
to access the configuration of the box.
NOTE: THE PRODUCT TYPE WILL BE DISPLAYED AS A 5760 FOR AN SCS GATEWAY OR AS A 5765 FOR
AN IPDS/SCS GATEWAY.
IBM Host Configuration 7
Opening the configuration of the gateway box will show the number of printer sessions you purchased.
This example shows a 4 session license.
Assigning an IP Address
The 5760 comes with Dhcp set by default, so the unit should pick up an IP address if you have a Dhcp
server. You can change the IP address by clicking on the TCP Setup button, uncheck the Dhcp box and
enter a static IP, Subnet Mask, and Default Gateway.
NOTE: IF THE BOX DOESN’T SHOW ON THE CONFIGURATION UTILITY, DHCP FAILED TO ASSIGN AN IP
ADDRESS OR A STATIC ADDRESS WAS ASSIGNED PREVIOUSLY THAT IS NOT SUPPORTED BY YOUR
NETWORK.
IBM Host Configuration 8
Accessing the 5760 to reset the IP address
If the 5760 fails to show on the Configuration Utility you will need to attach a monitor, keyboard and
mouse to the box to be able to access the Windows Control Panel.
If you do not have a mult-port USB Hub, a second USB port for the mouse can be accessed by taking a
sharp object such as an Xacto knife and carefully lift the front label up from the left side.
Powering on the unit will show a Windows screen, click on Start, Settings, Network and Dial-up
Connections.
Click on the network connection and either assign a new static IP or select the Radio Button for Obtain
an IP address via DHCP.
After clicking OK, you should be able to rescan from the Configuration Utility and see the box with the
static or Dhcp assigned address. You can then go through the configuration and make any other
changes.
Changing the Device Name
The device name that shows on the Configuration Utility is Windows generated, but can be changed to
make identification easier when multiple devices are listed.
With the monitor, keyboard, and mouse attached, click on Start, Settings, Control Panel, System, Device
Name and enter the desired Device Name.
Restoring Factory Defaults
Defaults can be restored using the Configuration Utility and selecting Options, Restore Factory Defaults.
However, if the unit doesn’t show on the Configuration Utility, you can go through the Control Panel,
System, and in the General tab, check the box for Reset the terminal to factory-default property settings.
This will enable Dhcp and clear out any previously configured sessions. If you want a specific device
name, you will need to go back into System, Device Name and re-enter the desired name before
removing the monitor, keyboard and mouse.
NOTE: AN EARLY VERSION OF THE FIRMWARE DID NOT ALLOW ACCESS TO THE CONTROL PANEL FOR
NETWORK AND SYSTEM CHANGES. SEE TROUBLESHOOTING FOR INSTRUCTIONS TO UPDATE FIRMWARE.
Obtaining a License for additional sessions
When you first install the adaptio/Gateway it comes with the printer sessions you ordered pre-installed.
To acquire a license for additional sessions (up to 10 sessions) for the adaptio/Gateway, follow these
steps:
1. Provide your dealer with a purchase order for the desired number of additional sessions.
2. Provide your dealer with the following information:
Serial number of the adaptio/Gateway box.
First and Last Name
Company Name and Address
Phone Number
E-mail Address
3. Your dealer will submit his purchase order to I-O’s order department.
4. A license file will be sent by e-mail to the person listed in the contact information.
5. Once the license file is received, follow the instructions in this section for applying a license file.
IBM Host Configuration 9
Applying a New License File
After applying the license file, additional print sessions will be activated.
To apply a license file, follow these simple steps.
1. Copy the attached license file into a temporary directory.
2. Start the Configuration Utility and open the configuration of the gateway box.
3. Ensure all sessions are not actively printing jobs before continuing.
CAUTION: PRINT DATA COULD BE LOST IF THE SESSIONS ARE NOT IDLE. AS AN ALTERNATE, STOPPING
ALL SESSIONS WILL ENSURE THAT NO DATA WILL BE LOST.
4. From the Printer Sessions window, click New License.
5. Navigate to the license file in its temporary directory.
6. Click Open. The license will be copied into the gateway box.
7. Click Close and you will be prompted to Reset the box.
8. After the Reset, open the configuration and the available sessions will be shown on the list.
If you encounter problems, or have questions, please refer to the following resources:
I-O’s Knowledge Base at http://www.iocorp.com/help
The User’s Guides and Reference Manuals found at ftp://ftp.iocorp.com/Host_Print/adaptio/
or Manuals on the I-O Configuration Utility CD.
NOTE: THESE MANUALS ARE FOR THE ADAPTIO SOFTWARE SERVER AND SOME REFERENCES MAY NOT
PERTAIN TO THE ADAPTIO/GATEWAY.
E-mail I-O’s Technical Support Group at support@iocorp.com
Contact I-O’s Technical Support Group by voice at 801-973-6767.
Operation
This chapter covers the process of adding, editing and deleting sessions, diagnostic processes, etc.
NOTE: THE INSTRUCTIONS PRESENTED HEREIN ARE FOR WINDOWS XP PRO. SLIGHT VARIATIONS
OCCUR DUE TO THE DIFFERENCES BETWEEN THE VARIOUS WINDOWS OPERATING SYSTEM VERSIONS.
TIP: DETAILED INSTRUCTIONS FOR SOME OF THE PROCESSES DESCRIBED HERE MAY BE FOUND IN TWO
COMPANION DOCUMENTS, THE SCS REFERENCE MANUAL OR THE CONFIGURATION UTILITY HELP.
THEY CAN BE VIEWED FROM THE I-O CONFIGURATION UTILITY CD OR FROM I-O’S ftp site:
ftp://ftp.iocorp.com/Host_Print/adaptio
IBM Host Configuration 10
Open the configuration options for the box by highlighting the adaptio/Gateway and either click on the
button or double click on the device to access the configuration menus.
Adding an SCS Session
To add a new session:
1. Start the IO Configuration Utility.
2. Highlight the adaptio/Gateway and click on or double click to open the Device Configuration
window.
3. Click Add SCS Session.
4. Fill in the data required on the SCS Configuration screen.
5. If additional customization of the session is required, click on either of the two tabs (AS/400 SCS
Printing or Mainframe SCS/DSC Printing tabs) and/or Telnet Restart buttons. Refer to the
adaptio/Gateway Help document and SCS Reference Manual for a description of the
information required in each field.
IBM Host Configuration 11
6. Click the OK button the SCS session description screen to save the configuration.
7. On the List of Sessions screen, highlight the newly added session. Then start the session by
simply clicking the Start button.
8. After a few seconds the Status column will show that the session has started.
9. If the IBM host is a System i5, iSeries, or AS/400, the host will automatically create a printer
device and start the writer. If the IBM host is a zSeries mainframe, the system administrator
must create the printer device, writer, etc. Refer to the SCS Reference Manual.
NOTE: THE 5760E HAS A USB PORT WHICH CAN BE CONFIGURED FOR A PRINTER WHICH DOES NOT
SUPPORT A NETWORK CONNECTION. IT IS RECOMMENDED THAT YOU USE A PRINTER WITH A USB PORT,
BUT SOME NEWER PRINTERS WITH A PARALLEL PORT CAN BE USED WITH A USB TO PARALLEL CABLE.
I-O HAS FOUND THAT A CABLESTOGO USB/PARALLEL CABLE SEEMS TO WORK THE BEST WHERE
APPLICABLE, HOWEVER NOT ALL PARALLEL PRINTERS ARE COMPATIBLE.
Edit a Session
To edit a session:
1. Start the IO Configuration Utility.
2. Highlight the adaptio/Gateway and click on or double click to open the Device Configuration
window.
3. Highlight the session and click on the Edit Session button. You may also double click on the
session in the List of Sessions.
4. The same screens that are used in adding a session are presented. Make the appropriate
changes.
5. Click the OK button to save the configuration.
6. Restart the session.
NOTE: SESSIONS MUST BE STOPPED TO BE EDITED. IF THE SESSION IS NOT STOPPED, YOU WILL BE
GIVEN THE OPTION TO STOP THE SESSION OR SIMPLY VIEW THE CONFIGURATION OF THE SESSION.
Delete a Session
To delete a session:
1. Start the IO Configuration Utility.
2. Highlight the adaptio/Gateway and open the device.
3. Highlight the session you want to delete and Stop the session.
4. Then click the Delete Session button on the tool bar.
NOTE: SESSIONS MUST BE STOPPED TO BE DELETED. IF THE SESSION IS NOT STOPPED, YOU WILL BE
GIVEN THE OPTION TO STOP THE SESSION.
Refresh the List of Sessions Screen
The List of Sessions screen in the IO Configuration Utility will automatically be updated every few
seconds or you can refresh the list at any time by clicking on the Scan Network button on the tool
bar.
IBM Host Configuration 12
IBM Host Configuration
This chapter provides a brief description of the process to configure the IBM host for use with I-O’s
5760e adaptio/Gateway Print Server. For the complete process, please refer to the SCS Reference
Manual.
For each IBM host printer device, a separate session is setup on the adaptio/Gateway. Generally each
session on the adaptio/Gateway is sent to a different printer. However, one printer may be setup as the
destination printer for more than one session.
Configuration of a session involves the following steps:
Setup the IBM host
Setup a session on the adaptio/Gateway.
Customization, if needed, of the session’s configuration in adaptio/Gateway to adjust the final
printing output.
5250 SCS Setup
This user’s guide contains specific instructions on the setup and use of adaptio/Gateway. Companion
manuals contain more detailed instructions on setting up the IBM host and customizing the SCS printer
session.
Please refer to the following manuals and guides to setup SCS sessions:
Setting up the IBM System i5, iSeries or AS/400 midrange host is found in the SCS Reference
Manual.
Setting up adaptio/Gateway sessions is found in the Operation chapter in this guide.
Customizing the adaptio/Gateway session is found in the SCS Reference Manual.
The Configuration Utility Help manual also provides instructions on the use of the
adaptio/Gateway and describes the various configuration screens.
NOTE: THESE MANUALS AND GUIDES MAY BE VIEWED ON EITHER THE IO CONFIGURATION UTILITY CD
UNDER MANUALS OR IO’S FTP SITE: FTP://FTP.IOCORP.COM/HOST_PRINT/ADAPTIO/
3270 SCS Setup
This user’s guide contains specific instructions on the setup and use of adaptio/Gateway. Companion
manuals contain more detailed instructions on setting up the IBM host and customizing the SCS printer
session.
Use the following manuals and guides to setup SCS sessions:
Setting up the IBM zSeries mainframe and its associated Telnet 3270e server are found in the SCS
Reference Manual.
Setting up adaptio/Gateway sessions is found in the Operation chapter in this guide.
Customizing the adaptio/Gateway session is found in the SCS Reference Manual.
The Configuration Utility Help manual also provides instructions on the use of the
adaptio/Gateway and describes the various configuration screens.
NOTE: THESE MANUALS AND GUIDES MAY BE VIEWED ON EITHER THE IO CONFIGURATION UTILITY CD
UNDER MANUALS OR IO’S FTP SITE: FTP://FTP.IOCORP.COM/HOST_PRINT/ADAPTIO/
Advanced Configuration
I-O’s 5760e adaptio/Gateway can be configured to change the way IBM host print jobs are actually
printed. Options include the ability to set the final print quality (draft or near-letter quality), the characters
per inch used, input tray mapping, edge-to-edge printing, font substitutions, etc.
Advanced configuration can be accomplished through two different methods:
The IO Configuration Utility.
I-O’s Host Download commands which embeds customization commands within the data stream
coming from the IBM host.
TIP: THE IO CONFIGURATION UTILITY IS THE PRIMARY METHOD OF CUSTOMIZING THE SCS
CONFIGURATION.
The IO Configuration Utility Help document describes each configuration screen and the values
entered there. A detailed description of each customization option is found in the SCS Reference
Manual.
The various Host Download options and their specific use are defined in the SCS Reference Manual.
Supported SCS Customization Options
I-O’s 5760e adaptio/Gateway supports all SCS customization functions outlined in the SCS Reference
Manual with the exception of the following:
Host Download Command 98 – Restore Defaults is not supported.
Host Download Command 99 – Save Current Settings is not supported.
NOTE: ANY DOWNLOADED COMMANDS ARE NOT SAVED AND ARE NOT REFLECTED IN THE ADVANCED
SETUP OPTIONS. STOPPING AND RESTARTING THE SESSION WILL CLEAR ANY DOWNLOADED COMMANDS.
Troubleshooting 13
Troubleshooting
This chapter contains solutions for problems you may encounter while using the I-O 5760e
adaptio/Gateway Print Server. If a problem persists even after you implement the solutions provided
here, or if you encounter a problem not listed here, please refer to the following resources:
The I-O Knowledge Base at www.iocorp.com/help
The Configuration Utility Help document
The SCS Reference Manual
The IPDS Reference Manual
Your I-O Dealer
I-O’s Technical Support Group at 801-973-6767 or by email at support@iocorp.com.
NOTE: THE MANUALS AND GUIDES MAY BE VIEWED ON EITHER THE IO CONFIGURATION UTILITY CD
UNDER MANUALS OR IO’S FTP SITE: FTP://FTP.IOCORP.COM/HOST_PRINT/ADAPTIO/
Updating Firmware
Updating firmware can be done through the Configuration Utility if the unit can be seen on the Utility.
Refer to the following link to download the firmware file, Firmware 5765 V473.zip
ftp://ftp.iocorp.com/Host_Print/LAN_Print_Servers/5765%20Adaptio%20Gateway/
If you are unable to access the 5760 from the Configuration Utility and the Control Panel doesn’t give
you access to the Network Connections to reset the IP address, refer to the instructions found in the
above link. Firmware_update_instructions_5765.pdf
NOTE: THE INSTRUCTIONS, FIRMWARE FILE AND IMAGE FOR THE 5765 IS ALSO USED FOR THE 5760.
THE LICENSE APPLIED TO THE UNIT DETERMINES WHICH MODEL YOU WILL HAVE.
Troubleshooting 14
Session Status Indicators
The IO Configuration Utility displays several items of information about each printer session. The
column entitled “Status” shows the current status of each session.
The Status column will report the following:
Attention – There is a condition that requires attention.
Busy – The session is currently printing a job.
Idle – There is no printing activity.
Stopped – The session is stopped. No printing can occur.
When an Attention indicator is shown in the Status column, select the session and click on the Status
bar to display the error condition.
The Session Error Message box will display information about the error condition. Refer to the
Configuration Utility Help document for detailed information about the error. Click on Help and select
Utility Help. Expand the List of Devices and select Session Errors.
Troubleshooting 15
Capturing a Data File
I-O’s 5760e adaptio/Gateway Print Server includes a very useful tool that will capture the actual IBM
SCS data stream being received by the adaptio/Gateway. This captured data stream is saved in a file
on the PC and then sent to I-O’s Technical Support Group where it will be used to recreate the printing
problem.
To run the Data Capture utility:
1. Start the IO Configuration Utility.
2. Open the configuration of the device and highlight the session you want to capture the data
stream.
3. Click on Data Capture.
4. Leave the data type as “Default unless instructed otherwise by Tech Support.
5. Click on Browse and select a folder, enter a file name for the captured data.
6. Click Open then Start.
7. At the IBM host, stop and restart the printer writer.
8. Send the print job from the IBM host.
9. When the job is complete, stop the Data Capture process.
10. Send the file along with very detailed description of the printing problem to I-O’s Technical
Support Group. support@iocorp.com
Troubleshooting 16
Problem
Solution
The installation
process of the
Configuration Utility
results in an error.
Windows 7 and newer OS versions requires Administrator
privileges to install the Utility. Right click on the program and
Run as Administrator if given the option. If the option is not
present, access IO’s knowledgebase article 512 from the
following URL to enable the hidden administrator account:
http://www.iocorp.com/help?p_filters_search=windows%207
What firewall settings
are required?
Ping should be open.
Port 9100 may also need to be opened.
Invalid file screen
appears
If an Invalid File screen is displayed, it indicates that the
license file contains information that does not match the
Adaptio/Gateway Print Server. A new license file will be
required. Please contact technical support.
Errors
The following is a brief list of problems that may occur. Please refer to I-O’s Knowledge Base, the SCS
Reference Manual and the Utility Help document for a more complete listing of errors, troubleshooting
hints and FAQ’s.
Troubleshooting 17
End User License
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obtained from this software and return the software to I-O Corporation.
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SOFTWARE licensed hereunder meets your intended requirements, and (ii) you have sole responsibility for the
installation, use and results obtained from the SOFTWARE.
You acknowledge and agree that the SOFTWARE is subject to restrictions and controls imposed by the United
States Export Administration Act (ACT) and the regulations there under. You agree and certify that neither the
SOFTWARE nor any direct product thereof is being or will be acquired, shipped, transferred or re-exported,
directly or indirectly, into any country prohibited by the ACT and the regulations there under or will be used for
any purpose prohibited by the same.
This Agreement is governed by the laws of the State of Utah, USA. The provisions of the Uniform Commercial
Code as therein adopted shall apply to this transaction.
Should you have any questions regarding this agreement, or if you wish to contact I-O Corporation, please write
I-O Corporation, 14852 South Heritage Crest Way, Unit 1-A, Bluffdale, Utah 84065 or call (801) 973-6767.
Software License 18
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