invotel SX8800-4LPE, SX8800-2LPE Operation Manual
All-In-One Professional Music-On-Hold
110/240 V
L1 L2
VOLUME TONE
1 2
STATUS
SD Card slot
1 2 3
1 2 3
3/4
1/2
L3 L4
SD Card
OFF ON OFF ON
BASS SPEAKER
MP3 USB/SD Digital Player/Adapter
Models: SX8800-4LPE, SX8800-2LPE
• Insert the SD card into the SD card slot and make sure it snaps IN fully
• Plug the included AC adapter. (110/240 V AC to 12V DC)
• Confirm that all 4 Red LED lights in front of this unit are double blinking
• Confirm that STATUS LED light turns ON
• Use one of your telephones and unplug the cord for L1/L2 from it and connect it to L1/L2 IN jack on
SX8800, now connect L1/L2 OUT jack to your telephone using the provided phone cord, make sure
you have dial tone on your lines 1 and 2
• Now unplug the cord for L3/L4 from your phone and connect it to L3/L4 IN jack on SX8800
and connect L3/L4 OUT jack on SX8800
jack)
phone cord, make sure you have dial tone on your lines 3 and 4
• Observe that as you connect the lines the blinking lights turn OFF.
blinking and that is OK)
•
•
Alternatively you may use a splitter (T adapter) at the Wall jack to connect both this device and a
• •
telephone
•
•
Turn the Speaker ON and Adjust the volume to mid level.
• •
(in that case the L1/L2 OUT and L3/L4 OUT jacks are not connected)
Please note: just one telephone may be
connected to this device, other telephones
remain connected to their own wall jacks.
(2nd jack from right)
to your telephone using the provided
Rev 29
(the rightmost
(on non existing lines the lights keep
12VDC
600Ω 8Ω
SD EXT
OUTPUT MODE
A B C
EXT
INPUT
BANK
Back of SX8800
A B C
Front of SX8800
L1/L2
OUT
L1/L2
IN
USB
L3/L4
OUT
L3/L4
IN
Connection Test: To confirm that you have connected everything correctly:
Set Mode switch to SD, Turn Speaker ON, make sure you can hear the audio from the SX8800, adjust the
volume up (clockwise) if needed, set two ABC switches in front to C position and the two 123 switches in the back
to 3 position,
select line 1 on the phone, L1 LED on SX8800 must turn ON and you should hear audio from the phone Line 1
select line 2 on the phone, L2 LED on SX8800 must turn ON and you should hear audio from the phone Line 2
select line 3 on the phone, L3 LED on SX8800 must turn ON and you should hear audio from the phone Line 3
select line 4 on the phone, L4 LED on SX8800 must turn ON and you should hear audio from the phone Line 4
Double check your connections or adjust the volume if needed.
This completes the test you should change the ABC and 123 switches now to proper setting as follows:
Switch setting: Please Read the Operation instructions for each setting carefully
There are two pair of 3 position switches on the SX8800 that control the activation method, you need to select
the proper setting based on your type of phones:
A1, A2, A3: Hold button activation
Use one of these settings when all phones are corded & are same model (for example all are ATT 992) and are
compatible with Hold button activation (see the list in page 3)
B1, B2: These two settings utilize Flash then Hold activation method, this setting
supports any phone and any mix of brands with instant activation
by pressing Flash then Hold
• Use B1 or B2 settings if your phones are Cordless type (including corded base station + portables)
• If you have mixed cordless type phones with corded type phones
• If you have corded type phones that are not all the same model for example ATT brand and
Panasonic brand are both used in your office
• If you have any phone that does not activate by pressing Hold (for example ATT 1040)
B3: Hold button activation or Flash See page P4 for full details.
C1, C2: Voice Activation Mode These two settings utilize Delayed Hold activation method, most phones
cordless or corded or mixed can be activated for music on hold in less than 15 seconds after you press HOLD.
C3: Test mode
IMPORTANT NOTE: The audio may activate in the middle of a call due to
factors like excessive wiring (see page 12 item 8), bad or old wiring , existing
unstable lines, sparks, too many wall jacks , Noisy phone lines, Bad
telephones, “Hot Lines” (see P6 special cases)
If that ever happens, press the FLASH button to stop the audio! and
continue your conversation. The FLASH button is found on every telephone,
it could be labeled as CALL WAIT / FLASH or LINK or ON or TALK button
Note: Do not set the volume too loud it may flicker or shut off the on-hold audio.
Note: Do not use a Cell phone near the device to setup or test the device. Use a fax line, etc.
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P2
Operation in Hold activation:
FLASH
A B C 1 2 3
Hang up and set both switches in front to A position
and both switches in the back to 1 position
Start with A1, make or receive a real call, the LED on the SX8800 turns ON solid, then simply press the
HOLD
button on your telephone, the Music will be heard to the caller and the LED on the SX8800 will start to BLINK , to
return to the call just re-select that line. (Be sure to allow 1 or 2 seconds before putting a call on HOLD).
st
time your are setting the device If it did not work hang up and try it again 2 or 3 times.
The 1
A2: if after 2 -3 times it is not working hang up and change the switch to A2 and try it 2-3 times.
A3: this setting works better on smaller offices with just a few phones, it is not as powerful as A1 or A2, if your
phones work fine in A3 just leave it in A3.
Deactivating hold music manually If for any reason the hold music is activated inadvertently, it can be deactivated
by pressing the button
The following are examples of phones that work in B1, B2 or C1,C2 settings: American Venture, ATT 962, ATT 972,
Casio any model , Airway 2 line, Airway 4 line, Panasonic KX-TG 2000B, KX-TG4000B, KXTG2000, KX-TG2720,
KX-TG2730, KX-TG2740, KXTG4000, KX-TGA200, KXTGA400, KX-TGA420, SBC 410,
List of corded phones compatible via Hold Button activation:
Please note: This is just a partial list, there are other factors relevant to activation via Hold button in these settingssee-the trouble shooting section or special setting, If your phone is not on this list try it any way or use the B1, B2 or
C1, C2 settings. B1, B2 works on all phones (flash then Hold).
AT&T: 21070, 262, 272, 412, 422, 4952, 612, 622, 712, 722, 732, 742, 752, 812, 822, 830, 832, 842, 843, 853,
854, 874, 902, 912,922, 944, 945, 952, 953, 954, 955, 964, 982, 992, SIGNATURE, FT483, 974*, 984*
[* only older version prior to 2007 ,newer version works via Flash -Hold]
Brother Quatro: 412
Bell: 223, 232, 259, 261, 268, 367, 470, 52905, Sonecor 412, 412CID, 4900, BE5200, BE5300, Techline 420
GE: 187, 2-9315-A, 2-9318, 2-9435-A -B -C, 2-9436-A, 2-9438-A, 2-9450-A -B -C -D -E -F, 2-9439-A to -EGL,
2-9451A, 2-9481, 2-9487GE2-A, 2-9488, 2-9638-A, 2-9975, 2-9488GE2-A
IBM: 412, 412CID, 4900
ITL-4LT These phones are the most compatible and are available at http://www.invotel.com
Northern Telecom: Unity
Phonemate: PMG-4600
Panasonic: KX-T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980-H 3980-R7 3981, KX-
TC930, KX-TS20, KX-TS21, KX-TS25, KX-TS27, KX-TS208, VA-8400
Radio Shack: 206, 208, 209, 210, 212, 411, 412, 612, 43-373D, 43-430, 43-642, ET-180, 43-470, ET-184, ET192, ET-193, 43-622, 43-469 , 1710, 1753
RCA 25403 RCA, 25413 RCA-2, all other models.
Sony: IT-M804
SBC: 2105, 4000, 225, 420
Southwestern Bell: FT325, FT360, FT365BL FT383, FT412, FT483, FT484
Sprint/Radio Shack: SP-702 / 43-5702, SP-705
TT Systems: 4012, 412, 412CID, 4900, 4300, 5100, 5200, 5300, 7993
Vtech: 4121
iii
P3
Operation in B1, B2 settings:
FLASH
FLASH
FLASH
HOLD
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
A B C 1 2 3
Hang up and set both switches in
front to B position and both
switches in the back to 1 position
To activate: press then
To deactivate just re-select that line and press
Voice Deactivation: if the call has been on Hold at least a few seconds, it can also be deactivated by
just speaking over the Audio for example say : “Hi I am Back” .
If for some reason you are not able to voice -deactivate, try speaking a little louder and more direct
into the microphone, if that does not work hang up and set the switches to B2. Remember you can
always use the Flash button to deactivate the audio as well.
Want to use just one button ? Press to activate MOH and when ready to go back to
caller just speak over the audio!. Or press Flash again. Note: this does not hold the line so the other
party may still hear you, set the volume louder to mask it.
In B1 or B2 or B3 settings the Flash button is used in order to activate the audio so if you have any
service such as: Call waiting , 3 way calling, Centrex Call Transfer
Use to access an out side line or to answer a call waiting call etc.
Example 1 ( B1/B2/B3 settings ) to take a call waiting call press
Example 2 ( B1/B2/B3) to make a 3 way or conference call press you will get a dial-
tone now dial the desired phone number & press to join the two calls together.
Note on “Call Waiting”: If you have “Call Waiting” service, only one call may be placed on MusicOn-Hold, the other call is
What does that mean? It means it is impossible with any device to have music on hold during “call waiting”
What can be done about it? contact your phone service provider, remove the call waiting and add “call rotary”
or call hunting service.
Tip: If you have audio flicker problem in B2 , Reduce the Volume
held in the phone company central office in silence not in your office.
B3: In this switch setting to activate the Hold music press
then Hold or just press the hold button (if you have a phone which is compatible to hold button
activation -see page P3). This mode is useful when you have Mix of phones that some are compatible
with Hold only activation and some activate via Flash then Hold.
To deactivate hold music re-select that line and press the button. If it is a compatible phone it will
automatically deactivate hold music. In B3 mode of operation the flash button is being used, so be sure to
read the examples above if you have call waiting service or need to make 3 way callings etc.
Tip: If you have audio flicker problem , Reduce the Volume
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P4
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