invotel AudioImage 2L PRO SX2100EZ Installation Manual

Music-On-Hold Adapter Installation
AudioImage

™

2LPRO

Model # SX2100EZ

Rev 22X

• Plug the included AC adapter. (110V AC to 9V AC)

• Confirm that both LED lights on this unit are BLINKING

• Connect “WALL” jack to your “Wall” Jack using the provided cord

.

• Observe that as you connect the wall jack The Blinking lights turn OFF

(it is OK on non existing lines for the lights to keep blinking)

•

• •

• This device monitors up to 16 telephones through the lines. You may use a

splitter (T adapter) at the Wall jack to connect both this device and a telephone.
If you do not have a splitter use the “PHONE” jack on this device to plug the
telephone (use “L1/L2 PHONE” to plug your phone in). Please note that just

one phone may be optionally connected to this device, other telephones
remain connected to their own wall jacks.

Plug the Audio cable into Audio IN jack on the AudioImage™ Music On Hold

controller, Plug the other end of audio cable into the “Headphone” jack of your
audio source such as Digital player (8 ohm or 600 ohm-preferred), Radio, CD
Player, PC CD ROM headphone, PC sound card, speakers output etc. We
recommend to set the volume on your audio source to mid level.

(please note :music titles may be royalty based , so use the royalty-free music titles to
avoid annual licensing payments to ASCAP and BMI for playing those titles on-hold)

Audio Test: select L1 on your phone and press the Audio Test switch located in

front of the SX2100EZ., you should be able to hear the audio. Adjust the volume to
proper level or check the audio cord if needed to hear the audio. (Note: you can not
perform audio test on line 2)

L1 Audio Test

RCA L1 &2 L1 & 2

9VAC Audio IN

Wall
jack

Phone

ALT2 Default ALT1

Line2 Line1

110 V

Problems Possible Cause / Solution

Other phones stay plugged in their
existing wall jacks.

Audio

source

Innovative Telecommunication Technology

1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA

Toll-Free: 800-747-0708 Tel: [phone] Fax: [phone]

10.

Hold Music activates in
a conference call or
when two phones pick
up at same time

•

If for any reason the hold music is activated
inadvertently, it can always be deactivated by
pressing the FLASH button in any setting.

•

Conference calls can be done a better way: Press
FLASH, you will get a dial-tone now dial the phone
number of the 2nd party then press FLASH to join the
two calls together

6. MOH works but audio

does not stop when call
is picked up in Default
setting

• Wire distance to adapter is too long, Centralize the
location of device to be as close as possible to all the
phones.

• If you are rewiring “daisy chain” wiring works better than
” star” or “home run” Independent wiring

• Press FLASH button to stop the music.

7. Some Phones work,
some do not

•

All your phones need to be similar model for
activation in default setting. If you mix different phone
models, you may need to use one of the ALT settings
and follow the operation in ALT settings.

8. Some times audio
starts to play by it self
or does not activate

•

The call needs to be on Hold min. 2 sec. before you
may pick it up.

•

When you hang up, wait 2 seconds before selecting
the same line.

•

Check for extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is
being used by your phone.

•

Set your Alarm system and/or your DSL line to share
FAX line.

•

Excessive wiring- Total wire length per line must be
under 400 feet ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a 50
foot wire to a common point then your total wire length
is 9 x 50=450 feet )

•

Use FLASH button to deactivate music.

9. Audio shuts off or
flickers

•

Extensive audio volume. Lower the volume to proper
level.

Only one phone may be plugged in here

P1

ii

Important Note: Loud volume may flicker or shut off the on-hold audio.

IMPORTANT NOTE: The audio may activate in the middle of a call due to factors like
excessive wiring (see page 8 item 8), bad or old wiring , existing unstable lines,
sparks, too many wall jacks , other equipment sharing the lines, other extensions
picking up on same line, Noisy phone lines, bad telephones etc.

If that ever happens, press the FLASH button to stop the audio!

FLASH button is found on every telephone, it could be labeled as CALL WAIT /
FLASH or LINK

Note: Do not use a Cell phone to setup or test the device. Use Fax, etc.

Switch setting:

There is a 3 position switch in front of the unit that controls the activation method for
the SX2100EZ. you need to select the proper setting based on your type of phones:

Default: Use the Default setting when all phones are corded and are same model.
(For example all phones are ATT 952)

ALT1: The ALT1 setting utilizes “Flash then Hold” activation method, this setting
supports any phone and any mix of brands with instant activation time
after you press the Flash then Hold. You need to use ALT1 setting if:

• If there is any cordless phone involved (even when the base station is
corded)

• If you have mixed cordless type phones with corded type phones

• If you have corded type phones that are not all the same model. e.g.

ATT and GE phones are both used in your office

• If you have non compatible corded phones e.g. ATT 962 , ATT 972

ALT2: The ALT2 setting is just like ALT1, but it is more sensitive in voice
deactivation. This switch position alternatively is used in voice activation
mode (see page P5)

Please read the operation instructions for each setting carefully.

Trouble Shooting

P2

• Unplug the 9VAC plug from the back of the Invotel
adapter and unplug the phone lines; Wait 60 seconds
then plug them back in, make sure the AC adapter is
plugged in securely.

1. Adapter not working
or stopped working

Problems Possible Cause / Solution

3. Red LED blinks ON
and OFF on L1 or
on L2

• Telephone was changed or Power Failure - do as
above, then select L1, L2 making sure that dial tone is
there.

• If Special setting was used, be sure to re-program it

•

Phone wire is removed from this device.

•

The wall jack only has one co line on it (RJ11)

•

This device requires both co lines 1 & 2 on the same wall
jack (RJ14) to work on both lines.

•

Use a “2 line coupler” to combine two wall jacks into one
wall jack that has both co lines on it.

• Un-plug phone lines for 5 seconds and plug them back in .
If special setting was used, be sure to re-program it again.

4. No Audio
or
Audio not loud
enough

• Select the line 1 on the phone and push the L1 Audio
Test button located next to LED lights to hear the Audio,
adjust the volume on your audio source if needed to
hear it. Check the audio cord, Unplug -Plug back.

• Use CD player “head phone” jack - not “line out”

5.

Audio Test is OK
but no audio when
Hold is pressed in
Default setting

.

• This model (SX2100EZ) is not guaranteed to activate a
3 or 4 line capable phone via Hold button activation
even with only two lines being connected. The Proper
adapter model would be SX4400EZ.

• If answering a call allow 1 Seconds before placing the
call on Hold.

•

Make sure you have your “Local service” with the
dominant phone company in your area (not 3rd party
local service providers)

•

Is your location within city limits? are all your phone
numbers DSL qualified? your location needs to be
within 3 miles from the phone company central office to
guarantee for Hold button activation.

•

Some telephones work better in Special setting via Hold
(see page 6).

•

Try the unit in ALT2 setting.

2. Adapter does not
activate or stopped
activating

P7