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13. Trouble shooting
★ Warning
● In case of something abnormal (such as bad smell), shut of the power switch immediately and contact
service center.
● Do not repair the air conditioner by yourself because wrong repair may cause fire, please contact
service center to do it for you.
★Check item shown below before contacting service center.
symptom cause Corrective measures
Phase opposition or fuse broken Change phase or replace fuse
Power off It will restart when power is on
Loose plug Put the plug into place
Batteries of remote controlling fall Replace batteries
The system does not
operate at all
Out of the remote controlling range Keep the distance in 10mm
The system stops right
after it is started
Object at the air intake and air
outlet of the air conditioner
Remove them
Object at the air intake and air
outlet of the air conditioner
Remove them
Wrong temperature setting Refer to Page 12
Low fan speed Refer to Page 12
Air direction is not correct Refer to Page 13
Doors or windows are open Close them
Direct sunshine Close the curtain or blinder
Too many people in the room
Too many heating sources
Cooling and heating is
malfunctioning
Dirty air filter Clean it
★ Note: If trouble still exists after checking the above items, please contact service center.
If your air-conditioning unit suffers from abnormal operation or failure, please first check the following
points before repair:
Failure Possible Reasons
The unit cannot be started.
1. The power supply is not connected.
2. Electrical leakage of air-conditioning unit causes tripping
of leakage switch.
3. The voltage of electrical line is too low.
4. The operating keys are locked.
5. The control loop has failure.
The unit operates for a while
and then stops.
1. There is obstacle in front of the condenser.
2. The control loop is abnormal.
3. Cooling operation is selected when the outdoor ambient
temperature is above 52℃.
Poor cooling effect.
1. The air filter is dirty or blocked.
2. There is heat source or too many people inside the room.
3. The door or window is open.
4. There is obstacle at the air intake or outlet.
5. The set temperature is too high thus cooling is hindered.
6. There is refrigerant leakage.
7. The performance of room temperature sensor becomes
worse
Poor heating effect
1. The air filter is dirty or blocked.
2. The door or window is not firmly closed.
3. The set room temperature is too low thus heating is
hindered.
4. There is refrigerant leakage.
5. The outdoor ambient temperature is lower than -7℃.
6. Control line is abnormal.