124 AppendixLimited Warranty
Limited Warranty for InterWrite PRS Receivers and Clickers
GTCO CalComp Corporation warrants these products to be free from defects in material and workmanship under
the following terms. Complete and return the enclosed warranty registration card to ensure that your products
are covered by this warranty.
Coverage
Parts and labor are warranted for one (1) year from the date of the first consumer purchase for the InterWrite PRS
Receivers and Clickers. This warranty applies to the original consumer purchaser only. This warranty does not
apply to any product purchased outside the United States or Canada. For warranty information outside the United
States or Canada, contact your local dealer or distributor.
Warranty is valid only if original consumer’s purchase or lease date is less than or equal to six months from the
original GTCO CalComp sale date. This information will be captured by the system serial number and confirmed
by the reseller’s purchase order.
Conditions
Except as specified below, this warranty covers all defects in material or workmanship in the products. The
following are not covered by the warranty:
1 Any product on which the serial number has been defaced, modified, or removed (if applicable).
2 Damage, deterioration, or malfunction resulting from:
a Accident, misuse, abuse, neglect, fire, water, lightening, or other acts of nature, unauthorized
product modification for any purpose, or failure to follow instructions supplied with the product.
b Repair, or attempted repair, by anyone not authorized by GTCO CalComp.
c Any damage in shipment of the product (claims must be presented to the carrier).
d Any other cause which does not relate to a manufacturing defect.
3 Any product not sold or leased to a consumer within six months of GTCO CalComp’s original sale date.
4 Consumable parts, e.g., batteries.
GTCO CalComp will pay all labor and material expenses for covered items, but will not pay for the following:
1 Removal or installation charges.
2 Costs for initial technical adjustments (set up), including adjustments of user controls.
3 Certain shipping charges. (Payment of shipping charges is discussed in the next section of this warranty.)
4 Packaging costs. (Customers should keep their boxes.)
Warranty Service Procedures
1 To obtain service on your GTCO CalComp product, call the Service & Support Department at (410) 312-
9221 (EST), or (480) 443-2214 (MST) to obtain a Return Material Authorization Number (RMA#) and
shipping instructions.
2 Ship the product to GTCO CalComp with the RMA# marked clearly on the outside of the box. GTCO
CalComp reserves the right to refuse the shipment, if not properly marked.
3 Although the consumer must pay any shipping charges to ship the product to GTCO CalComp for warranty
service, GTCO CalComp will pay the return shipping charges for ground shipment. Other shipping options
are available at an additional fee.
4 Whenever warranty service is required, the original dated sales invoice (or a copy) must be presented as
proof of warranty coverage, and should be included in shipment of the product. In addition, please include
your name, address, telephone number, fax number, email address, and a description of the problem.
5 If GTCO CalComp determines that the unit is not defective within the terms of the warranty, the consumer
shall pay the cost of all freight charges, as well as any repair charges.
Technical Support
Web-based Technical Support is available free of charge at:
www.gtcocalcomp.com
where current driver releases, as well as comprehensive technical support, troubleshooting, Technical Bulletins
and FAQs can be found.
Telephone Technical Support is available by contacting our Service & Support Department at (410) 312-9221
(EST), or (480) 443-2214 (MST). You can also fax your request to (410) 290-9065 (EST), or (480) 948-5508 (MST).
Our toll-free numbers in the U.S. are: 800-344-4723 for our East Coast customers and 800-856-0732 for our West
Coast customers.
Limited
Warranty