intertone Crisp, Share, Step, Gain User Manual

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User Guide

Behind-The-Ear (BTE) Models: Standard Tube Thin Tube

Interton Crisp Interton Share Interton Step Interton Gain

Hearing instrument model:

Left serial number:

Right serial number:

Receiver tube length:

Battery s ize:

13 o ra ng e

312 b ro w n

675 bl ue

Open/standard ﬁt ting:

Small Medium Large St. dome Custom mould

Programme Beep Descripti on of when to use

1 2 3 4

Delayed on-activatio n................14

Volume control.....................22

Push button.......................23

Wireless..............24, 25, 26, 42, 43

AutoPhone.....................29-33

Telecoil/Tele-loop system .............34

Direct Audio In put (DAI)...............35

Power device-exce eds 132 dB SPL .......

SPECIFIC F EATURES SUPP ORTED BY YOUR HE ARING SYS TEM:

Note: Your hearin g system might not sup port all 4 enviro nmental program mes. Ask your hear ing care professi onal for details.

Ask your he aring care profes sional to marked opt ions supported b y your hearing syste m.

Standard ﬁtting

Ear hook

Open ﬁt ting

Thin tube options

Becoming Accustomed to Ampliﬁcation

While purch asing a hearing system is a m ajor step, it is only one step in a pro cess toward more comforta ble hearing. Su ccessfully adapting to th e ampliﬁcation your hear ing system provid es takes time and consistent use. You will enjoy more ben eﬁts from your Inte rton hear ing system by taki ng the followin g actions:

• Wear the system reg ularly in order to get comfor table with using it.

• It takes time to get us ed to a hearing a id. It may help to beg in by wearing you r hearing aid for short periods – eve n as little as 15 minute s – and then grad ually building up your wearing time. In a way, it’s no different than adjus ting to contact le nses. Spea k to you hearing c are professio nal, who can design a schedule t ailored just for you.

• As you get more co mfortabl e with the system, in crease the wea ring time and wear your hearing system in multiple t ypes of listening environments.

It may take as long a s several month s for your brain to get u sed to all the “new” s ounds around you. Following these suggestions will give your brain time to lear n how to interpret ampliﬁcation a nd increase the beneﬁts you ge t from using an I nterton hearing system.

Th a n k Yo u

Thank you for selecting an Interton hearing system. We are prou d of our hearing products and are conﬁdent you have chosen one of the best products available.

Please familiarize yourself with the information in this guide. It contains important instructions for proper use and care, tec hnical performan ce informatio n, and other gen eral information about you r hearing sys tem. Your hearing system h as been adjusted to your par ticular hearing los s. Yo ur hearing health ca re professional will explai n these adjustments and the sp ecial featu res of your par ticular mod el.

Hearing instrument t ype desig nations for mod els included in this user g uide are: Model M70- 80e, FCC ID: X26M70-80 e, IC: 6941C-M7080e, Model M70-80, FCC ID: X26M70-8 0, IC: 6941C-M7080 and Model: M60, FCC ID X 26M60, IC: 6941C-M60. Please see page 12 for list of model s referring to all types.

Statement:

This devic e complies w ith Part 15 of the FCC Rule s and IC rules. Operation i s subject to the fol lowing two co nditions: (1) this device may not c ause harmf ul inter ference, and (2) this device m ust accept any i nterference receive d, including interferen ce that may cause undesired operation.

Note: This equipme nt has been tes ted and found to com ply with the lim its for a Class B digital device, pursuant to pa rt 15 of the FCC Rules an d ICES-003 of th e IC rules. These limits are d esigned to prov ide reasonable protection against harmf ul interference in a residential inst allation. Thi s equipment generates,

uses and ca n radiate radio frequency en ergy and, if not in stalled and used in accordance with the i nstructions, m ay cause harmful interference to radio c ommunications. However, there is no gua rantee that interfere nce will not oc cur in a particular installation. If this e quipment does cause ha rmful inter ference to radio or televi sion reception, which can be determine d by turning the equipment of f and on, the use r is encourag ed to try to corre ct the interfe rence by one or m ore of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation b etween the equipment an d receiver.

• Connect th e equipment i nto an outlet on a circuit different from the one in which the re ceiver is co nnected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations can void the user´s authority to operate the equipment.

Intended use

Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compensate for impaire d hearing. The fundam ental operating principle of hearin g instruments is to receive, amplify, and transfer sound to the ear dr um of a hearin g impaired pe rson.

List of countries:

Products without wireless functionality are intended for worldwide sales. In the EU, products with wireless functionality with wireless functionality are intended for sale in countries within European Economi c Area as well as S witzerla nd.

The products are in compliance with the following regulatory requirements:

• In EU: the device co nforms to the Esse ntial Requi rements according to Annex I of Co uncil Directive 93/42/EEC for medical d evices (MDD) and essenti al requirem ents and other re levant provisi ons of Directive 1999/5/EC (R&TTE).

• The declaration of conformity may be consulted at www.interton.com

• In US: FCC CFR 47 Part 15, subpart C.

• Other identiﬁed applicable international regulatory requirements in countries outside EU and US. Please refer to local co untry requ irements for th ese areas.

• In Canada: the se hearing i nstruments a re certiﬁ ed under the r ules of IC.

• Cet apparei l numériqu e de la classe B e st conforme à l a norme NMB-003 du Canada.

• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is granted purs uant to the Japan ese Radio Law (電波法) and the Japanese telecommunications Business Law (電気通信事業法) This device should not be m odiﬁed (other wise the granted design ation number will become invalid)

Hearing Instrument(s) model and

basic information ......................2, 3

Thank you ............................. 4

Becoming Accustomed to Ampliﬁcation .......5

Intended use ...........................8

List of countr ies . . . . . . . . . . . . . . . . . . . . . . . . . 8

Instruments component identiﬁcation ........ 13

On/Off function ........................ 14

Delayed activation (optional) ............... 14

Inserting/ Replacing the battery ............ 15

Low batter y indicator .................... 17

Inserting/removing hearing instruments....... 18

Volume control (optional) .................22

Push button (optional) ...................23

Flight mode (wireless devices only)....... 25, 26

Telephone use ........................27

Listen to radio or T V .................... 28

Cellular ph ones ........................28

AutoPhone (optional) ..................29-33

Telecoil (optional) .......................34

Tele-loop systems (optional) ...............34

Direct Audio input (optional) ...............35

Contents

Connecting/Disconnecting audio boots ......35

Care and maintenance...................36

Cleaning earmoulds.....................38

Cleaning thin tubes and domes ............39

How to apply dome s ....................40

Wireless warnings and precautions

(wireless devices only) ...................42

General warnings....................... 43

Troubleshooting guide ...................46

Technical Data ......................... 54

Warranty and repairs ....................57

Temperature test, transport and

storage information......................58

Hearing instrument expectations ........... 59

Warning to Hear ing Aid Disp ensers (US onl y) ..59

Important Notice for Prospective

Hearing A id Users (US only ...............60

Children wit h hearing loss (US only) ......... 62

High sound pressure levels ...............62

8/9

Hearing instruments of type M70-8 0 are avai lable in the following variants: CI370/80-DVIW CI370/80-DVIW Open CI270/80-DVIW CI270/80-DVIW Open ST680 -DW ST680 -DW HP ST480-DW ST280 -DW ST670-DW ST670-DW Open ST4 70 -D W ST270-DW

Non wireless hearing instruments a re availa ble in th e following variants: SR138 0-DVI SR1370 -DVI SR136 5- DI SR1280 -DVI SR127 0- DVI SR 118 0 -V I SR 1170 -VI GAN39 0-DV I GAN290-DVI

Hearing instruments of type M60 ar e availab le in the f ollowing variants: CI365-DIW Open CI365-DIW CI265-DIW Open CI265-DIW ST665 -DW ST665-DW Open ST465-DW ST265 -DW

1. Push button

2. Battery compar tment & On /Off switch

3. Sound outlet

4. Front microphone inlet

5. Back microphone Inlet (optional)

6. Volume control (optional)

7. Direct audio input

8. Left/Right indicator

(Lef t=B lue/ Rig ht=R ed)

9. Battery lock (optional)

10. Model

11. Manufacturer

12. Serial number

13. Ear hook

14. Open ﬁtting thin tube

Analogue VC Digital VC to ggle

Getting started

On&Off function

1. When the bat tery door is closed, the he aring instr ument turns on, and the defau lt program wi ll be activ ated.

2. To turn off the hearing instrument, ope n the batter y door. Many individu als can use the ir ﬁngernail to pull it open.

Whenever the hearing instruments are not in use, remember to turn them of f

to avoid unnecessary battery consumption.

Delayed activation

Hearing instruments c an be turned o n once you have plac ed them on your e ars. If you prefer to turn them on just prior to placing them o n your ear, your hearin g care profess ional can ac tivate a function called Delayed on-activation. This function will delay the time in which the hea ring instru ments turn on by s everal

Off

seconds af ter the battery comp artment is closed. Wi th Delayed on-activation, a be ep will be heard for each second of the delay period.

Inserting/Replacing the battery

1. Open the battery door completely by using your ﬁngernail.

2. Remove the used bat tery if pres ent. Inser t the new batter y with the positive side in the correct position.

3. Gently close the batter y door.

Always use new Zinc-Air batteries that have a mi nimum remai ning shelf-li fe of 1 year.

Low batter y indicator

Your hearing care p rofessiona l can set your he aring instr ument to give an ac oustical indication whe n the battery is reac hing its end of li fe. The heari ng instrume nt will reduc e ampliﬁcation and emit a melody if bat tery power gets too low. This si gnal will recur every ﬁ ve minutes (15 minutes for GAN390-DV I and GAN290-DVI) until the heari ng instrument automatically switches off. It is recomm ended that you ke ep spare batte ries on hand.

Low batter y indicator ( instrument s paired with a ccessori es only)

Active usage of th e Interton wireless acce ssories (Remote Control, Pho ne Clip and T V Streamer) requires more batter y power from the h earing ins truments tha n when these a re working on their own. When th e battery i n the hearing instrument h as depleted to a leve l at which use of th e Interton T V Streamer T V and Phone Clip ca nnot be suppo rted, the hea ring instrument will play t wo sets of desce nding tones. Af ter this, your hearing instrum ent and Inter ton Remote Contro l will continu e to work as usual, bu t you will not be able to use your I nterton T V Streamer an d Phone Clip. At some point the batte ry level wil l not suppor t the remote control either and you w ill once again hear the descending tone s. The hear ing instruments will continue to work a s usual. Once a n ew battery is inserted, full operati on of the accessories will resume.

i WARNING

1. Remove the batteries to prevent leakage whe n the hearin g instruments are not in use for an ex tended period of time.

2. Do not attempt to recharge batterie s (Zinc Air) w hich are not speciﬁcall y designated a s recharge able because they may leak or explode.

3. Do not plac e batteries i n your mouth. Con sult a physici an immediately if a batter y has been swa llowed, as they can be ha rmful to your he alth.

4. Keep bat teries away fro m pets, childre n and indivi duals who are m entally ch allenged.

5. Do not atte mpt to dispose of bat teries by bur ning them. Use d batteries a re harmful to the environment. Please dispose of them according to local regulations o r return them to your h earing care practitioner.

Inserting/Removing hearing instruments

Insertion (custom earmoulds)

1. Hold the ear mould betwe en your thumb a nd index ﬁnger and position its sound outlet in your ear canal.

2. Sli de the earmo uld all the way into your e ar with a gentl e, twisting move ment.

3. Turn the top part of the earmould g ently back wards and for wards so that it tu cks behind the fold of skin above your ear c anal.

4. Move the e armould up and down and g ently press to ensure it is po sitioned correctly i n the ear. Opening and closing your mouth can ease insertion.

5. Make sure th e hearing instrument is s eated behind the ear.

By experim enting, an eas ier method may b e discovered. Wi th proper insertion, he aring instrumen ts should ﬁt snugly but comfortably. If the he aring instr uments caus e irritation of the ears, contact your hearing care profe ssional.

i CAUTION

Never attempt to mo dify the sh ape of the hear ing instrum ent, earmoulds, or tubing you rsel f.

It may be helpfu l to pull your ear up a nd outward with your opposite hand during

insertion.

Insertion (domes/custom earmoulds with thin tubes)

1. Hold the thin tube where it be nds, and gentl y push the dome i nto the ear canal. Push the dome fa r enough into the e ar canal so th at the thin tube li es ﬂush with th e head.

2. It is im portant that the tube and th e dome ﬁt correctly into your ea r.

3. When the d ome is place correctly, you should not be able to see the thin tube stick ing out when facing a mirror.

i CAUTION

You should never attem pt to bend or modify the sha pe of the thin tube.

i CAUTION

Use only original Interton/GN Hearing consumables e.g. tubes and dome s.

Removal (custom earmolds)

1. Hold a portion of your earmould towards the back of the ear.

2. Pull the earmould outward and simultaneously rotate the earmould forward.

3. Consul t your hearin g care profess ional if you have difﬁculti es removing th e hearing instrument.

Removal (domes/custo m earmoulds wi th thin tubes)

1. Hold the thin tube with your thum b and foreﬁnge r and pull the tub e outward.

2. For th in tube custom earmould s, grasp the removal string a nd pull the earmould outward.

3. Consul t your hearin g care profess ional if you have difﬁculti es removing th e hearing instrument.

Operation of the hearing instrument

Volume control (optional)

The volume co ntrol will allow the volume of hearing instr uments to be increased or decreased.

1. To increase the volume, push the volume c ontrol up or move the w heel upwards.

2. To decrease the vo lume, push the volume control down or move the wheel downwards.

When volume is increase d or decreas ed, a beep sign al will be hea rd for each incremental change. Whe n the upper or l ower limits of the volume range are reached, a beep signal with a longer duration will be he ard. During th e ﬁtting of the instrument, your h earing care profession al will have chosen an optimal volum e setting for you. W hen switchin g the instrume nt on, the volume w ill have this optimal setting.

Push button

Depending on your exper ience level w ith hearing instruments, in dividual h earing ne eds, and the ty pe of listening env ironments you ex perienc e, your hearing care professional may activate additional programmes. If additional programmes have been activated, the following list explains how they work.

1. You can switch betwee n programme s by pushing the push button once.

2. You will then h ear one or more beeps. The number of beeps indicates wh ich program me you have selected (one b eep = progra mme one, two be eps = program me two, etc.).

3. When the h earing ins truments are tu rned off a nd then back on, th e hearing in strument al ways returns to the default setting (programme one).

Only appli cable to wire less device s.

If your heari ng system suppo rts wireless functionality an d it is paired wi th wireless accessor y like TV Streamer you can activate streaming mode.

1. Push and hold the push button for 2 seconds.

2. You will then h ear shor t melody that i ndicates stre aming mode. To switch back to environme ntal program p ush the push bu tton shor tly. Hearing Instr ument will return to

the default setting (programme one).

For easier eve ryday use of you r wireless h earing ins trument controls you can use wireless remote control. Ask your hearing care professional for more information.

Flight mode. Only applicable to Wireless devices*

i WARNING

When board ing a ﬂight or entering an are a where RF transmitter s are prohibited, wireles s functionality mus t be deactivate d, as it is not allowed to radiate radio signals during ﬂ ights or in other wise restricted areas.

For Crisp devices:

It is possibl e to disable wireless operation by openi ng and closin g the batter y compar tment of the hea ring instrumen t while at the same time pressing the push button. When dis abled manu ally, wireless op eration may be re-ena bled by opening and closi ng the batter y compar tment norm ally, (i.e. without at the sa me time pressi ng the push but ton).

*Instruments paired with accessories only

Telephone use

Finding the optimal position for holding a telephone may require practice for some individu als, and one or more of the followin g suggestio ns may be helpfu l.

1. Hold the telephone as you would normally.

2. Hold the telephone towards the top of the ear (closer to where the microphones are).

3. If whistli ng occurs, it m ay take a few seconds of holding the te lephone in th e same position before the hearing instrument eliminates the feedback.

4. Any whistling may also be decreased by holding the te lephone sl ightly away from th e e ar.

5. Depending on your individual needs, your hea ring care professional m ay activate a programme speciﬁcally for telephone use.

For Step d evices:

It is possibl e to disable wireless operation by openi ng and closin g the batter y compar tment three tim es within a ten sec ond period (open-close, o pen-close, open-clos e). Your instruments will now b e in ﬂight mode.

If the hearing instrument is in ﬂight mode, the hearing i nstrument must have been op erating in ﬂig ht mode for at least 10 seconds before attempting to enable wireless again. it is possible to re-enable wireless opera tion by opening and closing the battery door once. 10 seconds after this operation is completed, wireless o peration will begin agai n.

It is impor tant to wait an additional 15 seconds after wireless function resumes be fore open ing and closing the battery compartme nt again for any re ason. If the battery compa rtment is o pened and closed during this 15 seco nd window, ﬂight mode will resume.

Listen to radio or TV

When listen ing to the TV or the radio, start o ut by listening to news commentator s since they usually spea k clearly, then tr y other programmes. If you ﬁnd i t difﬁcult to listen to TV or ra dio, your heari ng care professional will be able to give you advice on availa ble access ories to enha nce your listen ing capabilities for T V and radio.

Cellular phones

Your hearing instrument is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible. The varying degree of distur bance can be d ue to the nature of your particula r cellular p hone or of your wi reless tele phone service provider.

If you ﬁnd it dif ﬁcult to obtain a good result w hile using you r cellular p hone, your hea ring care profe ssional will be able to gi ve you advice on ava ilable acc essorie s to enhance lis tening capabilities.

AutoPhone (optional)

The AutoPhone function, allows your hearing instrument to automatically switch to your tele phone programme when a telephone receiver with an AutoPhone magnet is raised to the ear. When the telephone receiver is removed from the e ar, the hearing instr ument automatically retur ns to the previous listening programme.

Placement of AutoPhone magnets

Place AutoPhone magnet on your telephone receiver to allow operation of the AutoPhone function. In order to place AutoPhone magnet properly:

1. Clean the telephone receiver thoroughly.

2. Hold the telephone vertically, in a position similar to when making a telephone

call.

3. Place the magnets just be low the telepho ne receiver. Make sure n ot to

cover the micro phone open ings. If nece ssary, move the mag net to another pos ition to improve ease of use and comfo rt while speaking.

4. If you are not satisﬁed with the strength of AutoPhone, you can reposition the Au toPhone magnet or

add additional AutoPhone magnets.

Only use a recommended cleaning agent to clean the telephone prior to placing the magnet on the

phone.

AutoPhone usage

Telephones can b e used in a norm al manner. A short melody will indicate that the AutoPhone feature has automatically switched the hearing instrument to your telephone programme. Initially, you may need to move the telephone receiver slightly to ﬁnd the best position for reliable AutoPhone activation and good hearing on the telephone. When you remove the telephone re ceiver AutoPh one will stay activated for a few seconds to avoi d accidenta l switching of f. After that hea ring instru ment will swi tch to previously u sed environmental programme.

i WARNING

AutoPhone warnings

1. Keep magnets o ut of reach of pets, children an d mentally challeng ed persons. If a magnet is swa llowed,

please seek advice from a medical practitioner.

2. The AutoPhone magnet may affect some medical devices or electronic systems. The manufacturer of

any magnetic ally sensi tive devices (e.g. pace makers) shou ld advise you re garding app ropriate safet y precautio ns when usin g your hearin g instrumen t and magnet in close proximit y to the medica l device or electron ic system in question. If the manu facturer cannot issue a statement, we recomm end keeping the magnet or a telephone equipped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers).

i CAUTION

AutoPhone precautions

1. High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative to the telephon e receiver. To avoid the issue, pl ease move the magnet to another p lace on the telephone receiver.

2. Only use magnets supplied by Interton/GN Hearing.

Telecoil (optional)

If equipped, a telecoil can be activated by your h earing care profession al and acces sed through o ne of the additional programmes. A telecoil picks up a telephone’s magnetic signal and converts it to sound. An optional telephone programme may help to improve speech understanding on the telephone. When using a telecoil pro gramme, the receiver of the telephone may ne ed to be held clos er to the hearin g instrument. The handset of the telephon e may need to be moved to sl ightly dif ferent posi tions in order to ﬁnd the best receptio n.

Tele-loop systems (optional)

Many places, such as theatre s, houses of wor ship, and schoo ls are equipp ed with tele-l oop systems. When using a te lecoil prog ramme with tel e-loop system s, sound is picke d up directly and may improve speech un derstand ing. If there is no so und from the he aring instr uments in a tele -loop system and with a telecoil pro gramme acti vated, the tele-loop system may not be tur ned on or is not op erating correctly. If a facility i s not equippe d with a tele-loop system, sitti ng as close as po ssible to the fro nt may be helpfu l.

Direct Audio Input (optional)

Use of Direct Au dio Input (DAI), which enables a d irect connection of the he aring instr uments to items such as televisio n, radio, and remote microphones, m ay increase speech unde rstanding for some indiv iduals. The sound so urce is conne cted to the heari ng instrume nts by a cable or a wi reless FM syste m to the audio boot. This accessory c onnects to the bot tom of the heari ng instrume nts, and once pro perly clic ked into place, the hearing instruments switch to DAI automatically.

Connecting/Disconnecting audio boots

Connecting audio boots

1. Align the tip of th e audio boot with the groove ju st above the battery com partment and below the model numbe r.

2. Once in place, move the b oot in the direction of the batter y compar tment.

3. Gently click the audio b oot onto the hear ing instrume nt.

Disconnecting audio boots

4. Press a nd hold the but ton on the front side of the audio bo ot.

5. Gently remove the audio boot from the hea ring instrument.

Care and maintenance

Proper handling

Please follow the following instructions to prolong the durability of your hearing instruments:

1. Keep your hea ring instrument cle an and dry. Wipe the case wi th a soft cloth or tissue af ter use to remove grease or moisture. Do not use water or solvents, as th ese can dam age the hearing instrume nt(s).

2. Neve r immerse he aring instr uments in water or other liquids, as liquids may c ause perma nent damag e to the hearing i nstruments.

3. Avoid rough handling of hearing instruments or dropping them on hard surfaces or ﬂoors.

4. Do not le ave hearing instruments in or near direc t heat or sunlight, such as in a hot, pa rked car, as excessive he at can cause damage or defor m the casing.

5. Do not wear your instrume nt while showe ring, swimmi ng, in heavy ra in or in a moist atm osphere such as a steam bath or sauna.

6. If your instr ument does g et wet, or if it has be en exposed to high humidit y or perspir ation, it shoul d be left to dry out overnight with the batter y out and the battery compartment open. It is also a good idea to put the instru ment and bat tery in a sea led container together wi th a drying a gent (desicc ator) overnigh t. Do not use the instrument until it is completely dry. Consult your hearing c are professional as to which drying a gent to use.

7. Remove your hearing instrum ent when applying such things as cosm etics, per fume, aftershave, hair spray, and suntan lotion. These might get into the instrument and cau se damage.

Cleaning earmoulds

1. Remove the ear mould and at tached tubi ng from the hea ring instruments prior to cleaning.

2. Cle an the earmould using a mild soap, and rinse w ith lukewarm water.

3. After cl eaning, dr y earmoulds thorough ly and remove any residual water a nd debris from the tubin g utilising an a ir bulb and wi re loop.

Earmould tubing may become stiff, bri ttle, or disco loured over tim e. Contact your

hearing care professional regarding tube changes.

Cleaning thin tu bes and domes

1. Remove thin tubes from hear ing instrum ents before cle aning by unscrewing them counter clockwise.

2. Wip e down thin tube s and domes with a damp cloth.

3. In order to clear the thin tub e of moisture and d ebris, push the black cleaning rod through the thin tube, beginning at the end opposite the dome.

Thin tube and dome systems sh ould be changed every th ree months or

sooner, should the components become stiff or brittle.

How to apply domes

It is recommended that your hearing care professional change domes, as incorrect dome re place ment could result in the dome fal ling out in the e ar.

Mini domes

1. Push the new dom e over the ﬂange s on the thin tube.

2. Make sure that the new dome is properl y and secure ly mounted.

Standard domes

Standard do mes are mounted in a similar manner to mini do mes, but a few extra steps are required. Tulip domes cons ist of two “petal s”. It is important to note that th e largest petal is the outerm ost petal. To ensure this:

1. Push the largest petal away from the thin tube usi ng a ﬁnger. This bend s the petal for ward.

2. Then push the largest petal back, and it will be placed on top of the s maller petal.

Only applicable to wireless devices

i CAUTION

General precaution (wireless he aring instr ument): When the w ireless fu nction is acti vated, the device uses a low-powered dig itally cod ed transmis sions in orde r to communicate with other wireless devices. Although unlikely, nearby electronic device s may be affec ted. In that case, move th e hearing in strument away from the affected electronic device. W hen using wi reless fun ctionalit y and the devi ces are affected by electromagnetic inter ference, move away from the source of interferenc e.

i WARNING

General wa rnings (he aring instr ument): Be caref ul when board ing ﬂights, to reme mber to deacti vate the wireless functionality.Turn off your wireless functionality by using the ﬂight mode in areas where radio frequency emission is prohibited.

Applicable to all devices

i WARNING

General warnings

1. Consult a he aring care p rofessiona l if you discover a fo reign objec t in your ear canal, if you exper ience

skin irri tation, or if exces sive ear wax accumulates w ith the use of the he aring instr ument.

For use of wireless functionality only use Interton/ GN Hearing accessories. For further guidance

regarding e.g. pai ring, pleas e refer to the user gu ide of the relevant Interton/ GN H earing accessor y.

This devic e operates in the f requency range of 2.4 GHz - 2.48 GHz. This devic e includes a R F transmitter that operates i n the range of 2.4 GHz - 2.48 GHz.

2. Dif ferent types of radiation, e.g. from NMR, MRI or CT sca nners, may da mage the instr ument. There fore, do not wear the i nstrument during these o r other corresponding sc anning proc edures. Oth er types of radiation (burglar alarms, room surveillance systems, radio equipment, mobile telephones etc.) will not damage the i nstrument. They could, however, moment arily affect the sound q uality or create strange sounds from th e instruments.

3. Do not wear hea ring instru ments in mine s, oil ﬁelds, or oth er explosive areas unless those areas are certiﬁed for hearing instrument use.

4. Do not allow oth ers to use your he aring instr uments. This m ay cause dama ge to the hearin g instruments or to the hea ring of the other i ndividua l.

5. Instrume nt usage by chil dren or menta lly challe nged persons should be s upervi sed at all time s to ensure thei r safety.The hearing instr ument conta ins small parts that coul d be swallowed by ch ildren. Please be mindful not to leave ch ildren unsu pervised with this he aring instr ument.

6. Hearing in struments should be used o nly as prescribed by your he aring care p rofessiona l. Incorrect use may result in sudden and permanent hearing lo ss.

7. S pecial ca re should be exerc ised in sele cting and ﬁt ting a hearing instrument(s) whose maxi mum sound pressure level exceeds 132 dB SPL (with an IEC 60711:1981 occluded ea r simulator), beca use there may be a ris k of impairing the remainin g hearing of th e hearing in strument us er.

8. External devices c onnected to the electrical input must be s afe according to the requireme nts of IEC 60601-1-1, IEC 60065, or IEC 6 0950-1, as appropriate.

i CAUTION

Only connect Interton h earing instruments to Inte rton/GN Hearing acce ssories intended and qualiﬁed to be used with Interton hearing instruments. If device is bro ken, do not use.

TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

No sound • Not turned on

• Dead battery

• Battery d oor will not close

• Blocked earmould or tube

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Turn on by closing the battery door 14

• Replace battery 15

• Insert battery properly 15

• Clean earmould or tube 38, 39

TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

Not loud enough

• Incorrect earmould placement

• Blocked earmould or dome

• Change in hearing sensitivity

• Excessi ve ear wax

• Volume set too low

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Reinsert earmould 18

• Clean earmould, replace dome, replace ﬁlter 38

• Consult your hearing care professional -

• Consult your physician -

• Increase the volume control if available or consult your hearing care professional

TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

Excessive whistling / feedback

• Incorrect earmould placement

• Incorrect dome placement

• Excessi ve ear wax

• Feedback control may need adjustment

• Earmould tubing worn or damaged

• Thin tube connection loose

• Hearing instrument settings not optimal

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Re-insert earmould carefully 18

• Re-insert dome 36

• Consult your hearing care professional -

• Change thin tube or consult your hearing care professional -

• Consult your hearing care professional -

TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

Sound distorted / not clear

• Weak battery

• Improper earmould or dome ﬁt

• Hearing instrument damaged

• Hearing instrument settings not optimal

Wireless d oes not work • Possible Root Cause - Device i s in ﬂight mode

If there are a ny other prob lems not ment ioned in thi s guide, ple ase contact yo ur hearing c are profes sional.

POSSIBLE REMEDY PAGE IN THIS USER GUIDE

• Replace battery 15

• Consult your hearing care professional -

• For Crisp dev ices with a push button: Open a nd close the battery com partment. For Crisp devices wi thout a push bu tton: Open and c lose the batte ry door twice within 10 seco nds.

• For all Step devices: Open an d close the battery compa rtment on ce. Wireles s will reactivate 10 seconds later (If Root Cause is d evice in ﬂight mode)

Technical Data

Open ﬁtti ng (Thin tu be)

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118 -7)

Batter y

size

ST665-DW Open, ST465-DW Ope n, ST265-DW Open

117 dB S PL (typical ) 312

CI365-DIW Open, CI265-DIW Open 119 dB SPL (typica l) 312

ST670-DW Open, ST470-DW Open, ST270-DW Open

122 dB SPL (typical) 13

CI370-DVIW Open, CI270-DVIW Open, SR1365-DI Open

123 dB SPL (typical) 13

SR1370-DVI Open, SR1270-DVI Open 126 dB SPL (typical) 13

Technical Data

Ear hook + earmould

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118 -7)

Batter y

size

ST665-DW, ST465-DW, ST265-DW 122 dB SPL (typical) 312

CI365-DIW, CI265-DIW, SR1365-DI 123 dB SPL (typical) 312

CI370 -DVI W, CI270 -DVI W 127 dB SPL (typical) 13

ST670-DW, ST470-DW, ST270-DW SR 1370 -D VI , SR1270-DVI, SR1170-VI

128 dB SPL (typical) 13

CI380 -DVIW, CI280-DVIW 13 0 dB SPL (typic al) 13

ST680-DW, ST680-DW HP, ST480-DW, ST280-DW 131 dB SPL (typical) 13

Technical Data

Ear hook + earmould

Hearing Instrument Model

Maximum output

(2ccCoupler / IEC 60118 -7)

Batter y

size

SR1380-DVI, SR1280-DVI, SR1180-VI 136 dB SPL (typical) 13

GAN39 0-DVI, G AN290 -DVI 139 dB SPL (typical) 675

Warranty and repairs

Interton provides a warranty on heari ng instrume nts in the event of defe cts in workma nship or mater ials, as described in applicable warranty documentation.

In its service policy, Interton pledges to secure functionality at least equivalent to the original hearing instrument.

As a signatory to the United Nations Global Compact initiative, Interton is committed to doing this in line with environ ment-friendl y best practices. Heari ng instrume nts therefore, at Interton’s discretion, may be replaced by new products or products manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts.

The warranty period of h earing ins truments is de signated on you r warranty c ard, which is provided by your hearing care professional.

For hearing instruments that require service, please contact your hearing care professional for assistance.

Interton hearing instruments that mal function mu st be repaire d by Interton qualiﬁed techni cian. Do not attempt to open the c ase of heari ng instrume nts, as this will invalidate the warr anty.

Temperature test, transport and storage information

Interton Hearing Instruments are subjected to variou s tests in temperature and damp heating cycling betw een -25° C (-13F) a nd +70° C (+158F) acc ording to interna l and industr y standards.

During transport or storage, the temper ature should not exceed the limit values of -20° C (-4F) to +60° C (+140F) and relative hu midity of 90% R H, non conden sing (for limite d time). The air pres sure betwee n 500 and 1100 hPa is appropriate.

Hearing instrument expectations

A hearing aid will not restore n ormal hearing and will n ot prevent or improve a hearing impairment re sulting from organic conditions Consistent u se of the aid is recommended. In m ost cases, infrequent us e does not per mit you to attain full beneﬁt from it. The use of a hea ring aid is only part of he aring rehabilitation and may need to be sup plemented by auditory training and instructions in lip-reading.

i Warning to Hearing Aid Dispensers (US only)

A hearing aid dispense r should adv ise a prospec tive hearin g aid user to cons ult promptly with a license d physician ( preferably a n ear speci alist) before di spensing a h earing aid, i f the hearing aid dispens er determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:

(i) Visible congenital or traumatic deformity of the ear. (ii) Histor y of active drain age from the ea r within the prev ious 90 days. (iii) Histor y of sudden or r apidly prog ressive hearing loss within the previous 90 days. (iv) Acute or chronic dizziness.(v) Unilateral hearing l oss of sudden o r recent onse t within the prev ious

90 days.(vi) Audiometric air-bone gap equal to or gre ater than 15 decibels at 500 hert z (Hz), 1,000

Hz, and 2,000 Hz. (vii) Visible evidence of signiﬁcant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfor t in the ear.

Important Notice for Prospective Hearing Aid Users (US only)

Good health practice req uires that a per son with a hea ring loss have a m edical evaluation by a licen sed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licens ed physicia ns who speci alize in disea ses of the ear are often referred to as otolary ngologists, otologists or otorhinolar yngologi sts. The purpose of the medic al evaluation i s to assure that all m edically treatable conditions that may affect hearing are id entiﬁed and treated before the h earing aid i s purchased.

Following the m edical eval uation, the physi cian will gi ve you a written statement that sta tes that your hearing loss has b een medic ally evaluated a nd that you may be co nsidered a candidate for a he aring aid. Th e physician w ill refer you to an aud iologist or a h earing aid d ispenser, as appro priate, for a hear ing aid evaluation. The audiologist or hearing aid d ispenser w ill conduct a hearing ai d evaluation to ass ess your ability to hear with and w ithout a hea ring aid. The h earing aid evaluation wil l enable the au diologist or dispense r to select and ﬁ t a hearing ai d to your individ ual needs. If yo u have reser vations about your abilit y to adapt to ampliﬁcati on, you should in quire about th e availabili ty of a trial-re ntal or purchase-option p rogram. Many hearing aid dispense rs now offer p rograms that permit you to wear a h earing aid fo r a period of tim e for a nominal fee after which you may decide if you want to purchase the hearing a id. Federal law restricts the sale of hear ing aids to those i ndividua ls who have obtain ed a medica l evaluation fro m a licensed p hysician. Federal law p ermits a fully informed ad ult to sign a waive r statement declining the me dical evalu ation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best h ealth interes t and its use is stro ngly discouraged.

Children with hearing loss (US only)

In addition to se eing a physici an for a medic al evaluation, a child with a hea ring loss sh ould be direc ted to an audiolog ist for evaluation and rehabi litation because hear ing loss may ca use problems in language developme nt and the educ ational and social growth of a child. An audiologist is qu aliﬁed by trai ning and experien ce to assist in the evaluation and rehabilita tion of a child with hearing lo ss.

i High sound pressure levels

Special care should be exe rcised in sel ecting and ﬁt ting a hearing instrume nt(s) whose max imum sound pressure level exceeds 132 dB SPL (with an IEC 60711:1981 occluded ear simu lator), because th ere may be a risk of impa iring the remaining hearing of the hear ing instrum ent user.

Be aware of inform ation marked with the warning symbol

i WARNING points out a situation that could le ad to serious in juries,

CAUTION indicates a situation that could lead to minor and mode rate injurie s.

Advice and tips on how to ha ndle your hea ring instru ment better.

Equipment includes RF transmitter.

Please ask yo ur local hearing c are profession al concerning disposal of your hearing instrument

Any issues relating to the EU Medical Device Directive 93/42/EEC, or

Council Directive 1999/5/EC on Radio Equipment and Telecommunications

terminal equipment should be directed to Interton A/S.

0297

400080000-GB-16.02-Rev.D

intertone Crisp, Share, Step, Gain User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual