Inter-Tel IVX 500 User Guide

I.NSTA,LLATION AND FIELD

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MAINTENANCE MANUAL

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Part No. 693.8000 Issue 1, August 1994

INTEGRATED

lW500

Part Number

693.8000

INSTALLATION AND

FIELD MAINTENANCE

MANUAL

Issue

August

1994

@ Inter-Tel Integrated Systems, Inc. 1994

Printed in USA

INTER-TEL PRACTICES IVX500 INSTALLATION 8z MAINTENANCE

TABLE OF CONTENTS

Issue 1, August 1994

TABLE OF CONTENTS LIST OF FIGURES FCC REGULATIONS LIMITED WARRANTY

SPECIFICATIONS AND INSTALLATION

1. Introduction

2. System Capacities

3. Installation And Programming Outline

4. IVXSOO System Specifications

Programing PC Specifications

IVXSOO PC Installation

7. IVXSOO PC Hard Disk Drive Replacement

FEATURES

1. Introduction

2. Automated Attendant

3. Call Routing Announcement

4. Voice Mail

5. Directories (Automated Attendant, Call Routing Announcement, And Voice Mail)

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PAGE

vii

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Vlll

l-l l-2 l-2 l-2 l-3 l-4 l-5 l-19

2-l 2-2 2-3 2-5 2-7 2-20

PROGRAMMING

1. Introduction

2. Plan The Programming Session

3. Microsoft Windows

4. How To Use The Programming Windows

5. Using The Help Utility

6. System Set-Up For Programming

7. Inter-Tel Logo Window

Database Programming Menu Window

Applications Programming

10.

Extension ID Programming

11. Group Lists

12. Mailbox Programming

13. Miscellaneous Information .............................................

14. Reports

15. System Maintenance ..................................................

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3-l 3-2 3-2 3-2 3-3 3-6 3-8 3-14 3-15 3-17 3-27 3-31 3-35 3-46 3-58 3-63

Page v

TABLE OF CONTENTS Issue 1, August 1994

IVX500 INSTALLATION & MAINTENANCE

INTER-TEL PRACTICES

CONTENTS

TELEPHONE SYSTEM INTERFACE INSTRUCTIONS

Introduction

Using Voice Computer Hunt Groups And Voice Talk

Application Setup Instructions

Inter-Tel And Premier 256- And 416/832-Port Systems

Inter-Tel IMX 1224/2460 And Premier ESP Systems

Inter-Tel GMX-48 And Ih4X 2448 Systems

Inter-Tel GMX-152D System

Inter-Tel GLX-Plus System

Inter-Tel AXXFSS System

TROUBLESHOOTING

Introduction

Troubleshooting Checklist

Troubleshootingcharts..............................................:

Customer

Defective Unit Return Policy

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Support..

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PAGE

4-l 4-3 4-3 4-5 4-12 4-17 4-21 4-25 4-29 4-30

5-l

5-2 5-2 5-2 5-9 5-9

REPLACEMENT PARTS

1. Introduction

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2. Ordering Procedure ...................................................

3. Replacement Parts List

4. Recommended Spare Parts

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INDEX ................................................................

6-l 6-l 6-l 6-l 6-l

I-l

Page

INTER-TEL PRACTICES IVX500 INSTALLATION & MAINTENANCE

LIST OF FIGURES

Issue 1, August 1994

NUMBER

TITLE

SPECIFICATIONS AND INSTALLATION

Figure l-l. IVXSOO PC And Telephone System Interface ....................

Figure 1-2. Back Of Assembled IvXSOO PC (Sample #l)

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Figure l-3. Back Of Assembled IVX500 PC (Sample #2) ....................

Figure 1-4. PC Motherboard Card Slot Arrangement (Sample #l) Figure 1-5. PC Motherboard Card Slot Arrangement (Sample #2) Figure l-6. Audio Interface Card (AK) Figure l-7. Four-Port Voice Processing Card (WC) Figure l-8. Two-Port Voice Processing Card (WC)

Figure l-9.

Serial/Parallel Port Combination Card (SPC)

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PROGRAMMING Figure 3-l. Application Statistics Report Sample

Figure 3-2. Directory Listing Report Samples

Figure 3-3. Group List Report Sample

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Figure 3-4. Application And Port Programming (APP Or PORT) Figure 3-5. Figure 3-6. Figure 3-7.

Extension ID Programming (EXT Or EXTID) Group List Programming (GROUP, GRP, Or GL)

Mailbox Programming (MAIL Or MB) Figure 3-8. Miscellaneous Programming (MISC) Figure 3-9.

Report Programming (REP)

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Figure 3-10. System Maintenance (SYS Or MAINI’)

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..; ...................... 3-72

........................... 3-73

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PAGE

l-8 l-9 l-10

l-11 1-12 1-13

1-14

1-15 1-16

3-61 3-62 3-62 3-68 3-70 3-71

3-76 3-77

TROUBLESHOOTING Figure 5-l.

Troubleshooting Chart

REPLACEMENT PARTS Figure 6-l.

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Page vii

5-3

6-l

FCC REGULATIONS Issue

August 1994

IVXSOO INS’MLIKl’ION 8z MAINTENANCE

INTER-TEL PRACTICES

FCC REGULATIONS

IMPORTANT

The Voice Processing Board complies with Part 68 of the U.S. Federal Communications Commission (FCC) rules. On this board is a label that contains the FCC registration number and ringer equivalence number @EN). Customers connecting this board to the telephone network shall, before such connection is made, give notice to the telephone company of the particular line(s) to which such connection is to be made, and shall provide the telephone company with the following information:

- Complies with Part 68 of FCC rules

- FCC registration no.: lA92PJ-1097%VM-E

- Type of required interface jack: RJ14

- Sequence in which lines are to be connected

- Ringer equivalence number (REN): 0.3A, 0.3B NOTE: The REN is used to determine the quan-

tity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0); contact the telephone company to determine the maximum REN for the calling area.

The telephone company should also be given notice upon final disconnection of this board from the particular line(s).

It is also the responsibility of the customer to provide the telephone company with registration numbers of

any other devices which are configured for connec-

tion to the telephone network.

This board cannot be used on public coin service provided by the telephone company. Connection to party line service is subject to state tariffs. (Contact the state public utility commission, public service commission, or corporation commission for information.)

If this board causes harm to the telephone network,

the telephone company will notify the customer in advance that service may be temporarily discontinued. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, the customer will be advised of the right to file a complaint with the FCC, if necessary.

The telephone company may make changes in its

facilities, equipment, operations, or procedures which may affect the operation of this board. If so,

the customer shall be given advance notice so that any necessary modifications can be made in order to maintain uninterrupted service.

If trouble is experienced with this board, contact a local authorized factory service representative for repairs and/or warranty information. The customer, users, and unauthorized technicians should not repair, make adjustments to, or attempt to service this board in any way.

In the event of trouble with the telephone line(s), this board must be disconnected from the telephone line(s). If trouble ceases, the board must be repaired by an authorized factory service representative. If the trouble continues to occur with the board disconnected, the telephone company should be notified that they have a problem. If this is the case, repairs or adjustments made by the telephone company will be made at their expense.

WARNING:

This board generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC Rule. Operation of this board in a residential area may cause unacceptable interference to radio and

TV reception requiring the operator to take whatever steps are necessary to correct the interference. However, there is no guarantee that interference will not occur in a particular installation. If this board does cause interference to radio or television reception, which can bc determined by turning the board off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient the receiving antenna

- Relocate the board with respect to the receiver

- Check that the board and receiver are not on the same circuit; the board’s system must be powered from an isolated, dedicated AC outlet

If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. If RFI problems persist, contact Inter-Tel Customer Support.

The board is also registered with the Canadian Department of Communications (DCC). If the board will be connected to Canadian lines, contact the local telephone utility for any additional restrictions.

Page viii

INTER-TEL PRACTICES IVXSOO INSTALLATION & MAINTENANCE

LIMITED W-Y

WARRANTY

Issue

1, August 1994

For a period of one (1) year from the date of shipment to Buyer, INTER-TEL warrants the Equipment (except for fuses and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for the Equipment, as set forth in the

and Field Maintenance

clusive remedy for breach of this Limited Warranty shall be to have the defective Equipment (or parts) repaired or replaced at INTER-TEL’s option. Shipping costs incurred returning warranty work to INTER-TEL shall be paid for by the Buyer.

Manual.

Buyer’s sole and ex-

This Limited Warranty

Installation

exteruik only to the Buyer, not to any customer, user, or third party.

Equipment (or parts) damaged by improper handling, normal wear and tear, accidents, lightning damage, negligence, or improper use or maintenance, and does not apply to Equipment altered without authorization by INTER-TEL. This Limited Warranty does not extend to

any claims, suits, damages, liabilities, costs, and expenses arising from any act, action, or inaction of Buyer. Although the Moss-Magnuson Act should not apply, in the event that it is held to apply by a court of competent jurisdiction, the implied warranty of fitness for a particular purpose shall extend for the one-year (l-year) period from the date that the Equipment was shipped to the Buyer.

This Limited Warranty does not apply to

THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER W- IES, EXPRESS OR IMPLIED, INCLUDING, BUTNOTLIMITED TO, THE IMPLIED

W- OF FOR A PARTICULAR PURPOSE. THERE ARE NO

WmIES WHICH EXTEND BEYOND THIS LIMIT.ED W- IN NO EVENTSHALL INTER-TEL BE LLABLE FOR LOSS OF ANTICIPATED PROFITS, INCIDENTAL OR CONSEQUENTL4L DAUAGES, LOSS OF TIME OR OTHER LOSSES INCURRED BY BUYER IN CONNECTION WITH THE PURPOSE, POSSESSION, OPERATION, OR USE OF THE EQUIPMENT SUCH CLAIMS BEING EXFRESSLY

WANED BY THE INSTALLING COMPANI!

For complete information on returning equipment, refer to the current Inter-Tel

turn PoZicy

This document includes specific information on the following subjects: warranty, procedures to follow when returning equipment, equipment damaged in shipment, insurance, repair policy, and advance replacement policy.

MERC HXNTXBILITY OR FITNESS

Material Re-

(document part number 835.1065).

Page ix

INTER-TEL PRACTICES IVX500 INSTALLATION 2% MAINTENANCE

SPECIFICATIONS AND INSTALLATION

SPECIFICATIONS % INSTALLATION

Issue 1, August 1994

CONTENTS

1. Introduction

2. Installation And Programming Outline

3. System Capacities

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4. IVXSOO System Specifications ..........................................

PC Requirements .................................................

Applications Software

Audio Interface Card

Voice Processing Cards

Message Storage Space

Diagnostics

Optional Printer

Optional Modem .................................................

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5. Programing PC Specifications

6. IVXSOO PC Installation A. Pre-Installation Checkiist B. Hardware Installation C. Software Installation

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PAGE

1-2 l-2 l-2 l-3

l-3 l-3 l-3 l-3 l-3 l-3

l-4 l-4 l-5

l-5 l-6 l-17

7. IVX500 PC Hard Disk Drive Replacement A. Replacing The Hard Disk Drive

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B. Checking The PC Motherboard Setup

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C. Formatting The Hard Disk Drive And Installing MS-DOS D. Installing The Software

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1-19 l-19 1-19 1-21 l-22

Page l-l

SPECIFICATIONS & INSTALIATION

Issue

1, August 1994

IVXSOO INSTALLATION & MAINTENANCE

INTER-TELPRACTICES

1. INTRODUCTION

1.1 The

equipped personal computer (PC) that can be connected to a wide variety of telephone systems to provide integrated voice processing features, such as voice mail,

automated attendant, call routing announcement, and

directory services.

1.2 The lVX500 System can be used with the following Inter-Tel Integrated Systems, Inc. telephone systems:

. MX2448 . lMX 1224/2460 . IMx256 . lMX4161832 . GMX-48

. GMX-152D . GMX-256 . GMx-416/832 . GLX-Plus

AXXBSS

1.3 The lVX500 System can also be used with the fol-

lowing Premier Telecom Products, Inc. systems:

. BSP . BSPMDX . BSPDX

1.4 The IVX500 System can have up to sixteen ports,

with each port requiring its own dedicated single-line circuit.

Inter-Tel lVX500 System is a specially-

INSTALLATION AND PROGRAMMING OUTLINE

2.1

IVX500

performed in the following order. Detailed instructions and diagrams are located throughout the rest of the manual.

(1) Review the hardware requirements in the AP-

PLICATION & TELEPHONE SYSTEM SBT-

System installation and programming is

UP section for the specific telephone system that will be connected to the IVX500 System.

Connect the lVX500 PC to the telephone system

(2)

as outlined in this section of the manual. Review the PBAWRBS section to determine the

(3)

specific applications that will be used (e.g., automated attendant, voice mail, etc.).

Program the telephone system to use the desired

(4)

applications as outlined in the APPLICATlON & TELEPHONE SYSTEM SBTUP section (e.g., single-line port setup, hunt group programming, message waiting notification, etc.).

Configure and program the IVX500 System as

(5)

outlined in the applications and mailbox programming, etc.).

Check each application to ensure that it is work-

(6)

ing properly. If necessary, refer to the TROUBLESHOOTING section for additional help.

PROGRAMMIN

G section (e.g.,

3. SYSTEM CAPACITIES

3.1

Some

of the lVX500 System features have maximum capacities that are dependent on system resources. The features with such capacities are listed in the fol-

lowing table.

FEATURE

voice

Ports IppUcattons per System Mailboxes and/or Extension IDS per Sys-

Voice Mail Group I&s per System

Members per

Remote

Custom Recordings per System Quick Message Retrieval Applications per

System System Passwords

Message Notification

Numbers pe.r mailbox Tables per system (for pager notification

and outgoing access)

group

list

CAPACITY

500

100 loo

Page l-2

INTER-TEL PRACTICES

IVXSOO INSTALLATION & MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

4. IVX500 SYSTEM SPECIFICATIONS

A. PCREQUIREMENTS

4.1 The lVX500 PC is

processing circuit cards and applications software. For complete installation instructions, refer to page 1-5.

4.2 The IVX500 PC requirements are:

IBM-compatible 80386 (33MI-Iz) or higher microprocessor (with tur-

bo mode always enabled) MS-DOS version 6.2 (do not use the DoubleSpace or

MemMaker utilities) Minimum 4MB RAM Minimum 1OSMB hard disk drive 3fi-inch (1.44MB) double-sided/high-density flop

py disk drive

Disk Controller Card

?fvo COM ports (RS-232-C serial communications p0r.W Specially-designed Audio Interface Card (AK)

Speciallydesigned Voice Processing Cards (WCs)

- both AC-ringing and DC-ringing two-port and four-port versions are available

Specially-designed applications software Capacity to house at least Eve full-size (16-bit) cir-

cuit cards (one for the Disk Controller Card and one for each of the up to four WCs)

Optional parallel port and printer for producingvarious reports

Optional ASCII-type programming terminal for diagnostics (and, if necessary, for loading voice prompts only)

4.3 For remote database programming and maintenance/diagnostics, an external modem is also needed. (See PROGRAMMING, page 3-10, for additional information on remote system access.)

B. APPLICATIONS SOFTWARE

equipped with special voice

C. AUDIO INTERFACE CARD

4.5 The

Audio Interface Card (AIC) is a speciallydesigned software key circuit card that allows the applications software to properly control certain PC functions. It also provides a watchdog timer function.

The system will not operate properly without this card.

D. VOICE PROCESSING CARDS

4.6

There are four different models of Voice Processing Cards (WCs) available: 2-Port AC-Ringing, 2-Port DC-Ringing, 4-Port AC-Ringing, and 4-Port DC-Ringing.

4.7 Each 2-Port VPC provides up to two audio interface ports for communication between the telephone system and the IVX500 PC. Each 4-Port VPC provides up to four audio interface ports. As many as four WCs can be installed in the lVX500 PC for a maximum of sixteen ports.

4.8 There is one RJ14 (four-wire) modular jack on each 2-Port VPC, and there are two RI14 modular jacks on each 4-Port VPC. Each jack supports two ports. The two inside wires are connected to one dedicated singleline circuit and the two outside wires are connected to a second dedicated single-line circuit. (For details, refer to the installation procedures beginning on page 1-5.) On 4-Port WCS, the ports are assigned as follows:

E. MESSAGE STORAGE SPACE

4.9 The amount of voice mail message storage space available depends on the size of the hard disk drive installed in the IVX!XKl PC. Listed below are the disk drives currently available and their approximate message storage capacities:

105MB = 9 hours

2OOMB = 18 hours

. 340MB = 31M hours

4.4

Each new IVX500 PC is shipped with the applications software already installed on the hard disk drive. In addition, 3&inch floppy disks containing the applications software are also included. (For information on the IVX5GU database programming software also included with the system, refer to the programming PC specifica-

tions on the next page.)

Page l-3

F. DIAGNOSTICS

4.10

For advanced troubleshooting purposes, the IVX5OO applications software includes special diagnostics. If an IVX500 applications problem cannot be resolved, Customer Support may instruct the installer on how to use the lVX500 diagnostics.

SPECIFICATIONS & INSTALLATION Issue 1, August 1994

IYX500 INSTALLATION & MAINTENANCE

INTER-TEL PRACTICES

G. OPTIONALPRINTER

4.11 An

can be installed to print various reports.

H. OPTIONAL MODEM

4.12 An optional, customer-provided external modem can be installed for remote database programming and maintenance/diagnostics. (Refer to page 3-10 in

GRAMMING

tem access.)

optional, customer-provided parallel printer

PRO-

for additional information on remote sys-

PROGRAMING PC SPECIFICATIONS

5.1 In

IVX500 System also includes database programming software that must be loaded on a customer-provided PC for on-site or stand-alone/remote programming.

5.2 The programming PC requirements are:

addition to the applications software, the

IBM-compatible 80286 or higher microprocessor (80386 recom-

mended)

5 megabytes (MD) available memory on the hard disk drive

M-inch (1.44MB) double-sided/high-density flop

py disk drive Windows 3.1

MS-DOS

mended)

1 MB available RAM (2 MB recommended)

3.3 or higher (MS-DOS 6.2 recom-

EGA or better graphics monitor (VGA recommended)

COM port

(RS-232-C serial communications port)

A programming mouse is optional but recommended (if a serial mouse is used, install on an unassigned COM port)

5.3 For remote database programming and maintenance/diagnostics, an internal or external modem is also needed. (See PROG tional information on remote system access.)

RAMMING, page 3-10, for addi-

5.4 To connect the customer-provided programming PC to the IVX500 PC, refer to page 3-10 in PROGRAMMING.

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Page l-4

INTER-TEL PRACTICES IVXSOO INSTALLATION 8z MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

6. IVXSOO PC INSTALLATION

6.1 This

dures for installing the lVX500 System.

This

tenance Manual

on the proper installation practices for the Inter-Tel lVX500 System. This manual doesnot provide step by-step instructions for premises wiring practices as dictated by the National Electrical Code, which in-

cludes, but is not limited to, cable layouts, cable in-

stallation, AC power installation, proper AC

grounding, eliminating or preventing external inter-

ferences (including, but not limited to, RFI, EMI, lightning, AC power disturbances, static discharge), and other telephony practices standard within the industry. Cable installers, electricians, and field technicians are expected to be properly trained and, if applicable, licensed in their trade practices. O&Gal

Inter-Tel IVXSOO certi$iiation is requiredfor techh-

nical assistance.

6.2

when preparing to install the system.

Establish Suitable Environmental Conditions

6.3

tem must be installed under suitable environmental conditions. Refer to the telephone system’s installation manual for a complete list of conditions.

Assemble The Necessary Tools And Supplies

6.4

ready terminated on the MDF backboard, the only tools

and supplies needed are:

section describes the recommended proce-

NOTICE

Inter-Tel AZ500 Installation andFieldiUain-

instructs certified field technicians

PRE-INS’IXLIATION CHECKLIST

To make installation easier, use this checklist

Like the telephone system itself, the IVXSOO Sys-

If the single-line card in the telephone system is al-

- Four-conductor modular jack assemblies (one for every two IVWOO ports installed).

- Two-pair, non-reversing (straight-through), mod-tomod line cords (one for every two IVX500 porta installed).

NOTE: To use standard two-pair “reversing” tele-

phone line cord instead, tip and ring for both ports

must be switched at the modular jack assembly.

- Standard telephone hand tools and the mounting

hardware for the modular jack assemblies.

- IBM-compatible personal computer for on-site or stand-alone/remote system programming (refer to page l-4 for specifications).

- Test set and digit grabber for troubleshooting system problems, if necessary.

6.5 If the single-line card in the telephone system is

not terminated on the MDF backboard, the following

items are also needed:

- Standard terminal block (66Ml-50 type), bridging clips, and mounting hardware.

- Industry-standard, 25pair cable for connecting the terminal block to the single-line card in the tele-

phone system.

- SO-pin female amphenol-type connector (with recommended non-conducting, plastic cover) and a

connecting machine.

Assemble The

- PC

wall-mount shelf (accommodates most PC mod-

els); refer to page 6-2 in REPLACEMENT PARTS.

- Parallel printer for producing various reports.

- ASCII-type programming terminal for diagnostics

(and, if necessary, for loading voice prompts only).

Optional Equipment

- Industry-standard, two-pair (four-conductor) twisted cable.

- External modem for the IVXXKI PC and internal or external modem for the programming PC.

Page l-5

SPECIFICATIONS % lNSTA.LLATION

Issue 1, August 1994

IVXSOO INS’MLLATION & MAINTENANCE

INTER-TEL PRACTICES

B. HARDWARE INSTALLATION

NOTICE

Personal computer (PC) technology is continually evolving. As it does, the Inter-Tel IVX500 PC will continue to incorporate important design enhancements. Thus, depending on the actual version of equipment that is shipped, the following installation instructions could vary somewhat. If revised instructions are included with the equipment, refer to the new information instead.

6.6 Install the IVX500 PC as outlined in the following steps. See Figures l-2 and l-3 on pages l-9 and l-10 for sample diagrams of the assembled PC.

NOTE: Like the telephone system itself, the IVX!iOO PC must have its own isolated, dedicated, properly grounded AC circuit for proper operation. Refer to the telephone system’s installation manual for details.

(1) Ensure that the IVXXIO PC’s AC power switch is

turned off and the AC power cord is unplugged.

(2)

the Audio

Interface Card (AK), Voice Pmcessing Cam3 (WCs), and SeriallParallel Port Combination Cad (SPC) are not already

installed in

the ItxSOO

PC,

proceed with the

installation as outlined in the following steps.

If the

AIC, WCs

in the IWSOO PC,

and SPC are already installed

skip to step 8.

NOTE: Instead of a separate Serial/Parallel Port Combination Card, some PCs may have a Disk

Controller Combination Card that is equipped

with serial and parallel ports.

Ensure that the AIC address selection DIP switches (Sl) are set for address $3EO. DIP switches 1 and 2 must be in the ON (closed) position and switches 3-6 must be in the OFF (open) position.

Check to make sure that jumper straps are installed in the following locations on the AIC (see Figure l-6 on page 1-13 for orientation):

J3 JS J6

Holding the AIC near the PC Motherboard,

Over top hvo pins (1 and 2) Owr one pin only (or no strap) Over one pin only (of no strap)

disconnect the two-pin reset switch cable from the PC Motherboard and attach it to connector Jl on the AIC. (The other end of the cable should remain attached to the reset switch on the PC.)

NOTE: It may be necessary to unbundle the reset switch cable to allow it to reach the AIC.

Attach one end of the two-pin AK-to-reset switch cable (supplied with the PC) to connector J2 on the AK. Attach the other end of the cable to the PC Motherboard connector

that was previously vacated in step 4d.

NOTE: Be sure that pin 1 marked on each end of the cable matches pin 1 on the AK and the PC Motherboard. (If connected incorrectly, the PC will be reset continuously.)

(3) Remove the cover from the PC by removing the

screws and sliding the cover off.

(4)

If not

already installed,

install the Audio Interface Card (AK) as follows (refer to Figure l-6 on page 1-13):

NOTE: The AIC should be installed in one the last slots on the PC Motherboard (i.e., one of the slots furthest away from the PC’s power supply). This goal is to leave four 1Qbit (full-size) slots available for WCs. (Refer to Figures l-4 and

l-5 on pages l-11 and 1-12 for sample card slot

arrangements.)

a. Remove the bracket that covers the opening

to one of the last slots in the PC (i.e., one of the slots furthest away from the PC’s power supply), and set the bracket and screw aside.

Page l-6

Insert the AIC in the appropriate PC slot and

attach it to the chassis using the screw removed in step 4a. Make sure the card is securely attached to the PC Motherboard and does not touch any adjacent cards.

(5) Zf not already installed,

install each of the up to

four Voice Processing Cards (WCs) as follows:

Remove the bracket that covers the opening to the appropriate 16-bit (full-size) slot as shown in Figure l-4 or l-5, and set the bracket and screw aside.

Depending on which number VPC (l-4) is being installed, check to make sure that the address selection jumper straps are installed in the following locations on the VPC (see Figures l-7 and 1-8 for orientation).

INTER-TELPRACTICES IVX500 INSTALLATION & MAINTENANCE

1ST

VPC

2ND VPC sRD VPC 4TH WC

(300f-Q

w2 w2 0m 1m 20 3m 0

6_ em

l l

l l l l l l

c. Insert

the VPC in the

(a HDQ

m lczl m li

n I33

EEI is3

m mzl

l l

(310 HDQ

w2 w2

m m

l l l l

l l

appropriate slot and, if

(318 HEXJ

m m m

l l

a n

laa

l l

possible, attach it to the chassis using the screw removed

in step 5a. Make sure the card is securely attached to the PC Motherboard and does not touch any adjacent cards.

(6)

If not already installed,

install the Serial/Parallel Port Combination Card (SPC) as outlined below (refer to Figure l-9 on page 1-16 for a “sample” card):

NOTE: Instead of a separate Serial/Parallel Port

Combination Card, some PCs may have a Disk Controller Combination Card that is equipped

with serial and parallel ports.

a. Remove the brackets that cover the openings

to two available g-bit (half-size) slots, and set the brackets and screws aside.

b. Referring to the manufacturer’s user manual,

check to make sure that any jumper straps, DIP switches, etc. are installed in the ap propriate locations on the card.

c. Referring to the manufacturer’s user manual,

ensure that the two sections of the SPC are properly connected together.

d. Insert the SPC in the appropriate slots and

attach it to the chassis using the screws removed in step 6a. Make sure the card is securely attached to the PC Motherboard and does not touch any adjacent cards.

(7) Replace the cover on the PC and re-install the

screws.

SPECIFICATIONS & INSTALLATION

Issue

1, August 1994

At the telephone system’s MDF backboard, ensure that a single-line card with available circuits has been terminated on the Zefi side of a station block. (Refer to the telephone system’s installation manual for details.)

For every Voice Processing Card in the IVX500 PC, mount two four-conductor mod-

ular jack assemblies.

Referring to Figure l-l on the next page, attach the modular jack assemblies to the right side of the station block.

Plug one end of a two-pair, non-reversing (straight-through), mod-to-mod line cord into each modular jack assembly mounted in step 8b. A non-reversing line cord can be identified by examining the modular plug connectors side-by-side as shown below.

YELLOW GREEN RED BACK

YELLOW GREEN RED 0uCu

TWO-PAIR NON-REVERSING LINE CORD

NOTE:

To use a standard two-pair “reversing” telephone line cord instead, tip and ring for both ports must be switched at the modular jack assembly.

Plug the other end of each line cord into the appropriate jack on the corresponding Voice Processing Card in the IVXSOO PC. (See paragraph 4.8 on page l-3 for more information on the VPC jacks.)

(9) Connect the IVX500 PC‘s power cable accord-

ing to the PC manufacturer’s instructions and turn on the AC power switch.

NOTE: For optimal performance, the lVX5OO PC is configured with turbo mode always enabled. Do nof disable the turbo mode setting.

(8) To set up the audio interface between the tele-

phone system and the lVX500 PC (see Figure l-l on the next page):

6.7 To connect a customer-provided programming PC to the IVX5OO PC, refer to page 3-10 in PROGRAM-

MING.

Page l-7

SPECIFICATIONS & INSTWTION

Issue 1, August 1994

IVXSOO INSTALLATION Br MAINTENANCE

INTER-TEL PRACTICES

FIGURE l-l.

TO TELEPHONE SYSTEM SINGLELINE CARD

IVX500 PC AND TELEPHONE SYSTEM INTERFACE

MODULAR

JACK

ASSEMBLY

TOPC PORTS

l&2

TOPC PORTS 384

66hWW-TYPE

BLOCK

(PART OF MDF)

r’ 1.3

1 1.4 -

o/w

RINQ

W~BL

nt=

I I

BL/w RING

WDI-IQ

om RING WBL TlQ

NOTE: Each modular jack assembly, as wired above, is connected to the IVX500 PC using a twopair, non-reversing (straight-through), mod-to-mod line cord. To use a standard two-pair “reversing” telephone line cord instead, tip and ring for both ports must be switched at the modular jack assembly.

Page l-8

INTER-TEL PRACTICES WX500 INSTALLATION & MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

FIGURE l-2.

ON/OFF POWER POWER CABLE

SWITCH

BACK OF ASSEMBLED IVX500 PC (SAMPLE #l)

CONNECTOR

SAMPLE CARD SLOT

ARRANGEMENT

NOTE: Depending on the model of PC tions shown above could vary somewhat. See Figure l-3 on the next page for another sample.

being

used,

the sample card slot arrangement and connector loca-

Page l-9

SPECIFICATIONS & INSTALLATION Issue

August 1994

IVX500 INSTALLATION & MAINTENANCE

INTER-TEL PRACTICES

FIGURE l-3.

POWER CABLE

CONNECTOR

BACK OF ASSEMBLED IVXSOO PC (SAMPLE #2)

SAMPLE CARD SLOT

ARRANGEMENT

..:.::::::.,

.~~~~~~.>::::

::::::::::::c.

“$b”

NOTE: Depending on the model of PC being tions shown above could vary somewhat. See Figure 1-2 on the previous page for another sample.

used,

the sample card slot arrangement and connector loca-

Page l-10

INTER-TEL PRACTICES

IVX500 INSTALLATION & MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1. Awust 1994

FIGURE l-4.

PC MOTHERBOARD CARD SLOT ARRANGEMENT (SAMPLE #l)

_ 2-PIN

CONNECTOR

TO RESET CONNECTOR

ON AIC

AUDIO INTERFACE

CARD (AIC)

4TH VPC

3RD VPC

2ND VPC

IST VOICE PROCESS-

ING CARD (VPC)

DISK CONTROLLER

CARD

SERIAUPARALLEL

PnRT CNMRn

NOTE: Depending on the model the location of the reset connector shown above could vary somewhat. See Figure l-5 on the next page for another sample.

Motherboard being used, the sample card slot arrangement and

CARD

Page l-11

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

IVX500

INTER-TELPRACTICES

INSTALLAnON & MAINTENANCE

FIGURE 1-5.

PC MOTHERBOAFtD CARD SLOT ARRANGEMENT (SAMPLE #2)

_ 2-PIN

CONNECTOR

TO RESET CONNECTOR

ON AIC

., 1’

- DO NOT USE AUDIO INTERFACE

CARD (AIC)

4TH VPC

3RD VPC

2ND VPC

1ST VOICE PROCESS-

ING CARD o/PC)

DISK CONTROLLER

COMBO CARD

NOTE: Depending on the model of PC Motherboard being used, the sample card slot arrangement and

the location of the reset connector shown above could vary somewhat. See Figure l-4 on the previous page for another sample.

Page 1-12

INTER-TEL PRACTICES IVX500 INSTALLATION 8z MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

FIGURE l-6.

AUDIO INTERFACE CARD (AK)

.- 2-PIN CONNECTOR

TO RESET SWlTCH

2-PIN CONNECTOR

TO RESET CONNECTOR

ON MOTHERBOARD

PIN 1

- JUMPER STRAP

- 40-PIN CONNECTOR

NOT USED

- JUMPER STRAPS DIP SWITCHES

DB15 PCM CONNECTOR

NOT USED

DB15 PCM CONNECTOR

NOT USED

Page 1-13

SPECIFICATIONS 2% INSTACLATION

Issue 1, August 1994 IVX500 INSTALLATION 81 MAINTENANCE

INTER-TEL PRACTICES

FIGURE l-7.

FOUR-PORT VOICE PROCESSING CARD (VPC)

ADDRESS SELECTION

JUMPER STRAPS

.‘-:>\,

/’

DB15

CONNECTOR

Page

MODULAR JACKS

1-14

INTER-m PRACTICES II%500 INSTAUATION & MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

FIGURE l-8.

TWO-PORT VOICE PROCESSING CARD (WC)

ADDRESS SELECTION

JUMPER STRAPS

DB15 CONNECTOR

MODULAR JACK

Page l-15

SPECIFICATIONS & INSTALLATION Issue 1, August 1994

INTER-TEL PRACTICES

IVX500 INSTALLATION & MAINTENANCE

FIGURE l-9.

SERIAL/PARALLEL PORT COMBINATION CARD @PC)

‘\

;.y

CONNECTOR

DB15 CONNECTOR

NOT CURRENTLY USED

DB25 (COM2) CONNECTOR

DB25 CONNECTOR

TO PARALLEL PRINTER FOR

APPLICATIONS REPORTS

NOTE: Depending on the model of SPC being used, the location of the connectors and cables shown above could vary somewhat. Also, instead of a separate SPC (as shown above), some PCs may have a Disk Controller Combination Card that is equipped with serial and parallel ports (see Figure l-3 on page l-10).

Page 1-16

TO PROGRAMMING PC

TO DIAGNOSTICS TERMINAL

INTER-TEL PRACTICES IVX500 INSTALLATION & MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1.

Aturnst 1994

c. SOFTWARE INSTALLATION

6.8 The IVX500 PC is shipped with the applications software already installed on the hard disk drive. As a back-up, 3J$-inch floppy disks containing the software are also included. If the software is upgraded at a later time, a new set of software disks will be provided.

NOTE: To install the database programming software on the customer-provided programming PC, refer to page 3-9 in

IVX5OO Applications Software

6.9

the applications software on the IWSOO PC’s hard disk

drive. (There is no need

programming terminal.)

NOTE: To install the IVX.500 applications software, the hard disk drive must be properly formatted and must have MS-DOS 6.2 installed. (If using a PC with equip ment other than that tem will not operate properly.)

(1)

(2)

(3)

PROGRAMMING.

Ifnecessary, use the following procedure to install

for a keyboard and monitor or a

specifically

Insert Applications Software Disk 1 of 4 in the

IVX500 PC floppy disk drive.

Reboot the PC and wait for the files on the software disk to be copied onto the PC’s hard disk. (When finished, the PC beeps twice every seven seconds to indicate it is ready for the second software disk.)

After the two beeps, remove the first software disk, insert Applications Software Disk 2 of 4, and wait for the files to be copied. (When finished, the PC beeps three times every seven seconds to indicate it is ready for the third disk.)

NOTE: If the wrong software disk is inserted, the PC beeps for 1.5 seconds, pauses for three seconds, and then beeps the appropriate number of times to indicate which software disk should be inserted.

After the three beeps, remove the second software disk, 4, and wait for the files to be copied. (When finished, the PC beeps four times every seven seconds to indicate it is ready for the fourth disk.)

insert

Applications Software Disk 3 of

recommended,

the sys-

(6) After the installation is complete, remove the

last software disk. (The PC automatically reboots.)

Voice Prompts

6.10

Should it become necessary to re-install the voice prompts only (e.g., because one or more of the prompts is garbled or incomplete), follow the procedure below.

(1) Referring to the diagram below, attach the

DB9-to-DB25 converter (supplied with the data-

base programming cable kit) to the DB9

(COMl) serial port connector on the back of the

PC.

(2) Attach the DB25 modular adapter (supplied with

the database programming cable kit) to the

DB9-to-DB25 converter installed in step 1.

(3) Attach the DB9 modular adapter (supplied with

the database programming cable kit) to a cus-

tomer-provided ASCII-type programming ter-

minal configured with the

The transmit and receive baud rate is 9600 The data format is 8 bit standard ASCII Parity is off (ignored) Communication is fir11 duplex There is one start bit and one stop bit

NOTE: If the terminal requires a DB25 connection, attach a straight-through DB9-to-DB2S converter to the DB9 modular adapter, or attach a customer-provided DB25 modular adapter.

(4) Plug one end of the reversing mod-to-mod line

cord (supplied with the database programming cable kit) into the DB25 modular adapter installed in step 2. Plug the other end of the line cord into the DB9 modular adapter installed in step 3.

DBSto-DB25 DB25 ADAPTER

following parameters:

After the four beeps, remove the third software

(5)

disk, insert Applications Software Disk 4 of 4, and wait for the files to be copied. (When finished, the PC beeps for 1.5 seconds and then pauses for five seconds to indicate the installation is complete.)

Page 1-17

wx500 PC

DB9 ADAPTER

PROGRAMMING

TERMINAL

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

IVX500 INSTALLATION & MAINTENANCE

INTER-TEL PRACTICES

Insert Applications Software Disk 2 of 4 in the

(5)

floppy disk drive and reboot the PC. (The terminal displays “Delaying for 5 seconds. press any key to abort.“)

Before the five seconds expire, press ENTER (or

(6)

any key on the keyboard) to abort. (The terminal displays the lVX500 applications directory

prompt “C:\avdap>“.)

Remove Applications Software Disk 2 of 4 and

insert Applications Software Disk 1 of 4.

At the C:\avdap> prompt, type “cd \util” and press ENTER. (The terminal displays the utilities directory prompt “C:\util>“.)

At the C:\util> prompt, type “pmtinst” and press ENTER. (The terminal displays the files being copied and the number of files copied.)

Follow the installation instructions displayed on

(10)

the terminal. After the installation is complete, remove the

(II)

last software disk and disconnect the terminal. (The PC automatically reboots.)

Page 1-18

INTER-TELPR4cTIcES IVX500 INSlXLLATION & MAINTENANCE

SPECIFICATIONS % INSTALLATION

Issue 1, August 1994

7. IVXSOO PC HARD DISK DRIVE REPLACEMENT

7.1

If necessary, the hard disk drive in the IVX500 PC can be replaced with a new drive as outlined below. The instructions are divided into four sections. Follow the steps outlined in each section.

7.2 To replace the hard disk drive, the following items are needed:

- Monitor and compatible monitor card

- Keyboard

- One set of applications software floppy disks (these disks are included with the IVXSOO System)

- One set of MS-DOS 6.2 floppy disks (these disks are included with the IVXXKl System)

A. REPLACING THE HARB DISK DRIVE

73 Remove the existing hard disk drive and replace it with the new hard disk drive, as described in the steps below.

Save the existing IVX500 database on properly formatted floppy disks. (For details, refer to page 3-67 in PROGRAMMING.)

NOTE: To save time and disk space, you may first want to have voice mail users delete all messages that do not need to be saved.

Turn off the PC’s AC power switch and unplug

(2)

the AC power cord.

Remove the cover from the PC by removing the

(3)

screws and sliding the cover off.

Disconnect the cables on the back of the existing

(4)

hard disk drive and remove it from its slot in the disk drive mounting shelf.

B. CHECKING THE PC MOTHERBOARD

SETUP

7.4

Check to see that the IVX500 PC motherboard is

“set up” to work properly with the new hard disk drive,

as outlined in the following steps.

NOTICE

Depending on the specific BIOS used by the PC Motherboard, the layout and editing functions of the setup screen could vary somewhat. If so, make any necessary changes by following the actual instructions displayed on the monitor, rather than those outlined in the following steps.

(1) Install a customer-provided monitor card in an

available card slot on the PC motherboard. On some systems, it may be necessary to temporarily remove an existing Voice Processing Card.

(2) Connect a customer-provided monitor to the ap-

propriate connector on the bottom edge of the monitor card. Then, plug in the monitor’s AC power cord and turn on the monitor’s AC power switch.

(3) Connect a customer-provided keyboard to the

keyboard connector on the back of the PC.

(4) Plug in the PC’s power cord and turn on the AC

power switch. (The monitor displays the system memory check and then “Hit <DEL>, if you want to run SETUP”.)

(5) Press the DEL key. (The monitor displays the

main menu of options, as shown below.)

STANDARDCMOS SETUP

ADVANCED CMOS SETUP

AUTO CONFIGURATION WITH BIOS DEFAULTS

AUTO CONFIGURATION WlTH POWER-ON DEFAULTS

ADVANCEDCHIPSETSETUP

CHANGE PASSWORD

HARD DISK UTXLITY

WRlTE TO CMOS AND EXlT

DONOTWRIlETOCh4OSANDEXlT

(5)

(6)

(7)

applicable:

brackets and the plastic slide rails from both sides of the existing hard disk drive and attach them to the new hard disk drive.

Attach the cables that were disconnected in step 4 to the back of the new hard disk drive.

While guiding the cables, carefully slide the new hard disk drive into the the disk drive mounting shelf until it locks into place,

Remove the frame extension

previously

vacated slot in

Page l-19

(6) Use the down arrow key to highlight the AUTO

CONFIGURATION WITH POWER-ON DEFAULTS option and press the ENTER (or RE-

TURN) key. (The monitor displays “Load

Power-On Default Values from ROM Table (Y/N) ? W.)

(7) Enter

(8) Use the up or down arrow keys to highlight the

“y"

(for

yes) and press ENTER twice. (The monitor again displays the main menu of options.)

STANDARD CMOS SETUP option and press

SPECIFICATIONS & INSTWTION

Issue 1, August 1994

IVX500 INSTALLATION & MAINTENANCE

lNTER-TELPR4CTIcES

ENTER twice. (The monitor displays the Standard CMOS Setup screen, a portion of which is shown below.)

Date @n/date/year)* xx/xx/xx Time (hour/min/sec): xx:xx:xx Hard Disk CI Type Bard Disk D: Type Floppy Drive Floppy Drive BI I Not Installed Primary Display I Not Installed Keyboard

After setting the correct date and time, check to

A: I

I xx : Not

1.44nB, 3.5'

: Not Installed

see that the Hard Disk C field is set to the proper type for the new drive that was just installed.

is not, use

the up or down arrow keys to highlight the Hard Disk C field, then use the PGUP or PG DN keys to change the setting to the proper type. Finally, enter the other hard drive data (cylinders, heads, etc.) as prompted.

NOTE: All Inter-Tel hard disk drives have a label with the necessary setup information on it.

Ensure that the other fields are set asshown in the

(10)

box above.

If not, use

the up or down arrow keys to highlight the desired field, then use the PGUP or PG DN keys to change the setting.

Press the ESC key to exit. (The monitor again

(11)

displays the main menu of options.)

Use the up or down arrow keys to highlight the

(12)

ADVANCED CMOS SETUP option and press ENTER twice. (The monitor displays the Advanced CMOS Setup screen. Depending on the specific BIOS and its defaults, the screen should appear similar to one of the following samples.)

Sample #l

Typematic Rate Programming : Disabled Typematic Rate Delay Typematic Rate (Chars/Set) : 15 Above 1 MB Memory Test Wemory Test Tick Sound I Enabled Remory Parity Error Check Bit <DEL> Ressage Display Bard Disk Type 47 RAH Area I 0,300 Wait For <Fl> If Any Error : Enabled System Boot Up Num Lock

Weitek Processor

Floppy Drive Seek At Soot : Enabled System Boot Up Sequence Cache Memory

Password Checking Option Video ROH Shadow C000,16K: Disabled Video ROM Shadow C400,16K: Disabled Adaptor ROW Shadow C800,16k: Disabled

(msec)c

Installed

500

Enabled

: Enabled : Enabled

: On I Absent

: A:, C: : Disabled I Disabled

Ifif

Adaptor ROW Shadow CC00,16Kr Disabled Adaptor ROW Shadow D000,16K1 Disabled Adaptor ROW Shadow D400,16K: Disabled Adaptor ROU Shadow D800,16Ka Disabled Adaptor ROW Shadow DC00,16K: Disabled Adaptor ROW Shadow E000,64Kr Disabled System ROH Shadow F000,64K1 Disabled

NOTE: Be sure to set the Above 1 MB Memory Test and Memory Parity Error Check fields to

Enabled,

A:, C:,

the System Boot Up Sequence field to

and the Cache Memory field to

Disabled,

Ifusing this BIOS with a 486 motherboard, set the Cache Memory field to Internal.

Sample #2

Typematic Rate Programming # Disabled

Typematic Rate Delay (maec): 500 Typematic Rate (Chars/Set) I 15 Bard Disk Type 47 RAW Area I 02300 System Boot Up Num Lock I On Weitek Processor I Absent Floppy Drive Seek At Boot I Enabled System Boot Up Sequence External Cache Memory I Disabled Password Checking Option I Disabled Shadow RAW Option Main Hemory Relocation I Enabled

I A:, CI

I Both

NOTE: Be sure to set the System Boot Up Sequence field to Memory field to

A:, C:

Disabled.

and the External Cache

Sample #3

Boot Up Numlock Status Boot Up Floppy Seek : Enabled Boot Sequence I A:, C: Turbo SW Function Enable I Yes External Cache t Disabled

CPU Internal Cache Security Option I Setup Video BIOS Shadow 8 Disabled C8000-CFFFF Shadow I Disabled D0000-D7FFF Shadow I Disabled D8000-DFFFF Shadow Virus Warning IDE HDD Block Hode Auto Configuration DRAW Speed Cache Write Cycle Cache Burst Read AT Bus Clock

Internal Cache WB/WT External Cache WB/WT Video Shadow Cacheable System Shadow Cacheable Latch Local Bus

NOTE: Be sure to set the Boot Sequence field to

A:, C:, the External Cache field to

the CPU Internal Cache field to

I on

Enabled

Disabled

t Disabled

Enabled

Fastest I '0 w/s : 0 w/s

l/4 CLK

W/TROUGH

I W/BACK

Disabled

I T3

Disabled,

Enabled.

and

Page l-20

INTER-TEL PRACTICES IVXSOO INSTALLATION & MAINTENANCE

SPECIFICATIONS & INSTALLATION

Issue 1, August 1994

Ensure that all of the fields are set similar to

(13)

those shown in the preceding samples.

the

up or down arrow keys to highlight the desired field, then use the PG Up or PG DN keys to change the setting.

press the ESC key to exit. (The monitor again

(14)

displays the main menu of options.)

Use the up or down arrow keys to highlight the

(15)

ADVANCED CHIpSET SETUp option and press ENTER tice. (The monitor displays the Advanced CMOS Setup screen. Depending on the specific BIOS and its defaults, the screen should appear similar to the following sample.)

Sample

Auto-Configuration DRA Address/Data Hold Time I 1-2 T AT BUS Clock Select

I/O Recovery Time Delay Cache Read Hit Burst Cache Write Bit Wait State t 2WS DRAR Page node DRAR Read Wait State I 2ws

DRAJ4 Write Wait State Memory Remapping Memory above 16RB Cacheable: No

C0000-C3FFF,l6K Cacheable : No C4000-C7FFF,16K Cacheable : No

C8000_CBFFF,16K Cacheable I No

CC000-CFFFF,16K Cacheable I No

D0000-D3FFF,16K Cacheable I No

D4000-D7FFF,16K Cacheable I No

D8000-DBFFF,16K Cacheable I No

DC000-DFFFF,16K Cacheable I No

E0000-EFFFF,64K Cacheable I No

F0000-FFFFF,64K Cacheable : No Non-Cacheable Block1 Enable: Disabled

Non-Cacheable Block-l Size t 1RB Non-Cacheable Block-l Base 8 0KB Non-Cacheable Block2 Enable: Disabled Noa-Cacheable Block-2 Size I 16UB Non-Cacheable Block-2 Base 8 0KB Co-processor Read+ Delay I Enabled RAS Time Out DRA CAS Timing Delay DMA Clock Select I SCLK/Z

NOTE: Be sure to set the Memory Remapping field to

Ensure that all of the fields are set similar to

(16)

Enabled.

those shown in the sample above. up or down arrow keys to highlight the desired field, then use the PG Up or PG DN keys to change the setting.

press the ESC key to exit. (The monitor again

(17)

displays the main menu of options.)

If not, use

I Enabled

, CPUCLK/B I 4 BCLX , 3-2-2-2

I Disabled

I 3ws I Enabled

I Disabled I Disabled

If not,

use the

Use the down arrow key to highlight the WRl’I’E

(18)

To CMOS

AND EXIT

option and press ENTER.

(The monitor displays: “Write to CMOS and exit cI’/N)? N’?

Enter “y” (for yes) and press ENTER. (The mon-

(19)

itor again displays the system memory check.)

If the new hani disk drive already has some type

(20)

of LWS installed,

the monitor eventually displays the C drive programming prompt “C:\>“. Format the hard disk drive and re-install MSDOS as outlined in the following section.

If the new hard disk drive is blank,

the monitor eventually displays “Insert BOOT diskette in AZ press any key when ready”. Insert the MS-DOS

6.2 Setup Disk into the floppy disk drive and follow the instructions displayed on the monitor to set up and install MS-DOS. Then skip over the next section and proceed directly to Installing the Software.

NOTE: When installing MS-DOS 6.2, do

not

use the DoubleSpace or MemMaker utilities.

C. FOKMA’ITING THK HARD DISK DRIVE

AND INSTALLING MS-DOS

7.5 After setting up the PC motherboard, format the disk and install MS-DOS using the

CAUTION:

Formatting the hard disk drive erases all

following

procedure.

information stored on the drive. DO NOT format the hard disk drive unless instructed to do so by authorized

personnel.

Insert

(1)

the MS-DOS

6.2

Setup Disk into the

floppy disk drive. At the C:\> prompt, enter “a:” and press ENTER.

(2)

(The monitor displays the A drive

programming

prompt “A\>“.) At the A:\> prompt, enter “format c:/s” and press

(3)

ENTER. (The monitor displays “WARNING: ALL DAlYA ON NON-REMOVABLE DISK DRIVE C: WILL BE LOST! proceed with Format (Y/N)?“)

Enter “y” (for yes) and press ENTER. (The for-

(4)

matting process for drive C begins and continues for several minutes. After the formatting is complete, the monitor displays a format complete message and asks for a volume label.)

Type in a volume label (if desired) and press EN-

(5)

TER. (The monitor displays some disk usage information and then the A drive programming prompt “A\>“.)

Page l-21

SPECIFICATIONS & INSTALIXITON Issue 1, August 1994

JYXSOO INSTALLATION & MAINTENANCE

INTER-TEL PRACTICES

If there are any other drives to format, repeat

(6)

steps 3 through 5 using the appropriate “format

drive:”

At the AZ:\> prompt (and with the

Setup Disk still in the floppy disk drive), press the CTRL,, ALT, and DEL keys all at the same time to restart the system.

Follow the instructions displayed on the monitor

(8)

to set up and install MS-DOS. NOTE: When installing MS-DOS 6.2, do nut

use the DoubleSpace or MemMaker utilities.

D. INSTALLING TEIE SOFTWARE

7.6 After formatting the hard disk drive and installing MS-DOS, re-install the applications software and restore the database, as outlined in the following steps.

(1) Turn off the PC’s AC power switch and unplug

the AC power cord.

(2) Turn off the monitor’s AC power switch, unplug

the monitor, and disconnect it from the monitor card.

command (e.g., “format d:“).

MS-DOS

6.2

Remove the monitor card from its slot on the PC

(3)

motherboard. If a VPC was removed to make

room for the monitor card, replace the VPC.

Disconnect the keyboard from the connector on

the back of the PC, replace the cover on the PC,

and re-install the screws.

Insert Applications Software Disk 1 in the PC’s

(5)

floppy disk drive.

Plug in the PC’s power cord and turn on the AC

(6)

power switch.

Install the lVX500 applications software. (For

details, see page 1-17.)

Restore the saved database from step 1 on page

1-19. (For details, see page 3-67 in PROGRAM-

MING.

)

After the restore is complete and the system re-

(9)

sets, check the database programming to ensure that the system database has been successfully restored.

Page l-22

INTER-TEL PRACTICES IVX500 INS’IXLLATION % MAINTENANCE

FEATURES

Issue

FEATURES

1, August 1994

CONTENTS

Introduction

Automated Attendant

A. Automated Attendant Applications B. Automated Attendant Recall Destination

C. Automated Attendant Custom Recordings D. Extension ID

Call Routing Announcement

. Custom Recordings

B. Digit ‘Ikansiation

Voice Mail

Mailboxes

Group Lists

Internal Message Notification

Remote Message Notification

Subscriber Use Of Voice Mail

Non-Subscriber Use Of Voice Mail

System Administrator Features

Directories (Automated Attendant, Call Routing Announcement,

And Voice Mail) A. Locating A Name

B. Accepting A Name C. Requesting Additional Information D. Using The Directories

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