Inter-Tel INT4000 User Manual
Model 8601
INT4000
SoftPhone for Pocket PC User Guide
Cordless Telephone User Guide
Notice
This INT4000 Cordless Telephone User Guide is released by INTER-TEL®, INC. as a guide
for system users and trainers. It provides information necessary to properly install,
program, operate, and maintain this product.
The contents of this guide, which reflect current Inter-Tel standards, are subject to revision
or change without notice. Some packages released after the publication of this guide will be
documented in addenda to the guide or succeeding issues of the guide.
Some features or applications mentioned may require a future release and are not available
in the initial release. Future product features and applications are subject to availability and
cost. Some features or applications may require additional hardware and/or specific
software.
For additional information, please contact your service representative.
For sales, service, or technical support, contact your local
authorized Inter-Tel dealer.
If you have any questions or comments about this User Guide
contact Inter-Tel Technical Publications at:
Tech_Pubs@inter-tel.com
All products and services mentioned in this publication are the trademarks, service marks, registered marks, or
registered service marks of their respective owners.
®
Inter-Tel
is a registered trademark of Inter-Tel, Incorporated.
Table of Contents
CONTENTS PAGE
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . VIII
WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X
SAVE THESE INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XII
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Basic Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
INT4000 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Selecting the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting Power to the Base and Charger Units. . . . . . . . . . . . . . . 8
Wall Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the Handset Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 14
Charging the Handset Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . 15
Checking the Low Battery Indicator . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cleaning Charging Unit Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
FINDING YOUR WAY
GETTING STARTED
MOVING ON
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . . . . . . 20
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . 21
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Muting the Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
INT4000 Cordless Telephone User Guide
LEARNING MORE
v
CONTENTS PAGE
To an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To Pick Up (Reverse Transfer) a Call . . . . . . . . . . . . . . . . . . . . . . . 27
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . 31
Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . 31
Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Undeleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Enabling Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . 55
Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . 61
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Agent Help Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 64
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
vi
INT4000 Cordless Telephone User Guide
CONTENTS PAGE
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . 67
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
INT4000 Cordless Telephone User Guide
vii
Important Safety Instructions
NOTE: For use with CSA Certifies (NRTL/C) Inter-Tel Axxess or Eclipse system only.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the
following:
• Read and understand all instructions.
• Follow all warnings and instructions marked on the product.
• Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a dry cloth for cleaning.
• Do not use this product near water (for example, near a sink or in a wet area).
• Do not place this product on an unstable cart, stand, or table. The telephone
may fall, causing serious damage to the unit.
• Do not block or cover any slots or openings in the base unit to protect the
product from overheating. This product should never be placed near or over a
radiator or heat register, or in a built-in installation unless proper ventilation is
provided.
• This product should be operated only from the type of power source indicated
on the marking label.
viii
• Do not allow anything to rest on the power cord. Do not locate this product
where the power cord might be trampled or damaged.
• Do not overload wall outlets and extension cords, as this can result in the risk
of fire or electrical shock.
• Never push objects of any kind into this product through the base unit slots, as
they may touch dangerous voltage points or short out parts that could result in
a risk of fire or electric shock. Never spill liquid of any kind on the product.
• Do not disassemble this product to reduce the risk of electric shock. Contact
qualified service personnel when some service or repair work is required.
Opening or removing covers may expose you to dangerous voltages or other
risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.
INT4000 Cordless Telephone User Guide
• Unplug this product from the wall outlet and refer servicing to qualified ser-
vice personnel under the following conditions:
— When the power supply cord is damaged or frayed.
— If liquid has been spilled into the product.
— If the product has been exposed to rain or water.
— If the product does not operate normally when following the operating
instructions. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore
the product to normal operation.
— If the product has been dropped or the cabinet has been damaged.
— If the product exhibits a distinct change in performance.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
INT4000 Cordless Telephone User Guide
ix
Warnings
Changes or modifications to this product not expressly approved by Inter-Tel, or
operation of this product in any way other than as detailed by this user guide,
could void your authority to operate this product.
Unplug all electrical appliances when you know an electrical storm is approaching.
Lightning can pass through your household wiring and damage any device connected
to it. This phone is no exception.
NOTE: Do not attempt to unplug any appliance during an electrical storm.
The INT4000 is not waterproof. To reduce the risk of fire, electrical shock, or
damage to the unit, DO NOT expose this unit to rain or moisture.
The cords on this product and/or accessories contain lead, a chemical known to
the State of California to cause cancer and birth defects or other reproductive
harm. Wash hands after handling.
CAUTION
NOTICE
WARNING
Range
The INT4000 cordless phone is designed to achieve the maximum possible range by
transmitting and receiving according to the highest specifications set forth by the FCC
and IC. The INT4000 is rated to operate at a maximum distance with the qualification
that the range depends upon the environment in which the telephone is used. Many
factors limit the range, and it would be impossible to include all the variables in the
rating. The maximum range rating of this phone is meant to be used as a means of
comparison against other range claims.
x
INT4000 Cordless Telephone User Guide
Radio Interference
Radio interference may occasionally cause buzzing and humming in your cordless
handset or clicking noises in the base unit. This interference is caused by external
sources, such as a TV, refrigerator, vacuum cleaner, fluorescent lighting, computer
equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check your office to see what appliances may be
causing the problem. In addition, we recommend that the base unit not be plugged
into a circuit that also powers a major appliance because of the potential for interference.
In the unlikely event that you consistently hear other voices or distracting transmissions on your phone, you may be receiving radio signals from another cordless telephone or some other source of interference. If you cannot eliminate this type of
interference, change to a different channel.
INT4000 Cordless Telephone User Guide
xi
Save These Instructions
Finally, it should be noted that some cordless telephones operate at frequencies that
may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a
TV or VCR. If interference is experienced, moving the cordless telephone farther
away from the TV or VCR will often reduce or eliminate the interference.
More Than One Cordless Telephone
If you want to use more than one cordless telephone in your office, they must operate
on different channels. Press the channel button ( ) to select a channel that provides the clearest communication.
Privacy
Cordless phones are radio devices. Communications between the handset and base
unit of your cordless telephone are accomplished by means of radio waves which are
broadcast over the open airways. Because of the inherent physical properties of radio
waves, your communications can be received by radio-receiving devices other than
your own cordless telephone unit. Consequently, any communications using your
cordless telephone may not be private.
Base Units and Handsets
The handsets are programmed to work with a specific base unit. You cannot switch to
a new handset or a new base unit without having it reprogrammed by Inter-Tel.
CH
xii
Battery Packs
The battery packs contain rechargeable, sealed, Nickel-Metal Hydride batteries. To
reduce the risk of fire or injury to persons by the battery:
• Use only the appropriate type and size battery pack specified in this user guide.
• Do not dispose of the battery pack in a fire. The cell may explode. Check with
local codes for possible special disposal instructions.
• Do not open or mutilate the battery pack. The released electrolyte is corrosive
and may cause damage to the eyes or skin. It may be toxic if swallowed.
• Exercise care in handling the battery pack to avoid shorting the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor
may overheat and cause burns.
• Do not charge the battery pack used in this telephone in any charger other than
the one provided. Using another charger may damage the battery or cause the battery to explode.
• Observe proper polarity orientation between the battery pack and charger unit.
• Do not short circuit the battery pack.
INT4000 Cordless Telephone User Guide
Finding Your Way
SECTION CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Basic Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
INT4000 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Selecting the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting Power to the Base and Charger Units. . . . . . . . . . . . . . . 8
Wall Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the Handset Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 14
Charging the Handset Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . 15
Checking the Low Battery Indicator . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cleaning Charging Unit Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
FINDING YOUR WAY
INT4000 Cordless Telephone User Guide
1
WELCOME
Congratulations on your purchase of the Inter-Tel INT4000 cordless telephone. The
INT4000 is designed to work on an Inter-Tel Axxess/Eclipse and voice mail systems
to provide you with access to multiple lines, Caller ID, and other phone system features.
To help familiarize you with the features of the INT4000, read this user guide thoroughly.
Your INT4000 includes the following items:
• Base Unit
• Handset
• Telephone Cord
• Two AC Adapters
• Rechargeable Battery (750 mAh Ni-MH)
• Belt Clip
• Charger Unit
• Charger Unit Wall Mount
• Wall Plate Adapter
• This User Guide
NOTE: If any of these items are missing or damaged, contact your System Administra-
tor. If your INT4000 is not performing to your expectations, try the steps listed in the
Troubleshooting section of this user guide. If you are still unable to resolve the problem,
contact your System Administrator.
2
INT4000 Cordless Telephone User Guide
ABOUT THIS GUIDE
This guide contains instructions for using the INT4000 cordless telephone on the
Inter-Tel telephone and voice mail systems. To help you find information more
quickly, this guide is divided into four separate sections, as indicated by the tabs.
These sections include the following:
• Finding Your Way: This section provides installation instructions and illustra-
tions for your phone. It includes figures and general information designed to help
you find what you need.
• Getting Started: If you need to make a call, this is the section for you. It not
only includes basic phone and voice mail information, but it provides instructions
on how to perform everyday tasks, such as answering calls, making calls, accessing voice mail, etc.
• Moving On: Once you’ve got the basics down, it’s time to move on to the
advanced features. In this section, you’ll learn how to program speed-dial numbers, use remote messaging, define secondary extensions, and access other helpful features.
• Learning More: This is the place where the answers are. With a Frequently
Asked Question (FAQ) section and additional information about the phone and
voice mail systems, you can perform basic troubleshooting and learn more about
the system.
In addition, this guide contains an index, a list of default feature codes, and a voice
mail flow chart for easy reference.
FINDING YOUR WAY
ABOUT YOUR PHONE
The INT4000 cordless phone has the following features:
• Interference avoidance with other 900MHz systems
• 900 MHz narrow band FM
• Autoscan channel selection (up to 30 channels)
• 16-digit, 2-line liquid crystal display (LCD)
• Approximately 6-hour talk time
• Approximately 5-day standby time
• 3 ring tones and vibrate ringer
• Headset jack with belt clip for handsfree operation
• Wall mountable base unit
INT4000 Cordless Telephone User Guide
3
The following pages describe the basic functions of the dialpad buttons and message
display indicators.
Dialpad and Indicators
1
2
3
4
5
10
11
12
15
9
16
6
7
8
DEFAULT BUTTON (LABEL) DEFAULT BUTTON (LABEL)
1 Headset Jack 9
2 Message Display 10
3
Transfer Button ( )
4
Talk Button ( )
XFER
TAL K
5 Numeric Dialpad 13
6
Call Button 2 ( )
7
Call Button 1
()
8 Microphone 16
4
13
14
Hold Button ( )
Redial Button ( )
11
Channel Button ( )
12
Special Button ( )
HOLD
REDIAL
CH
SPCL
Call Button 3 ( )
14
Call Button 4 ( )
15
Ring Type and Volume Button ( )
Ringer On/Off and Mute Button ( )
INT4000 Cordless Telephone User Guide
RING/VOL
ON/OFF MUTE
Basic Message Display Functions
ICON FUNCTION ACTION
The connection has been
TAL K
Press to answer or make a call.
made between the handset and the base unit.
The handset ringer switch
is turned off.
The handset battery pack
Press and hold on the side of handset to
turn the ringer on.
See page 15 for information on charging the battery.
ON/OFF MUTE
is low and needs to be
charged.
You have received a message.
See page 34 for instructions on how to listen to the message.
Basic Button Functions
BUTTON IF YOU... YOU CAN... PG.
TAL K TAL K
Press
Press an unlit key or the flashing key Select an outside line or answer a
CALL or LINE
XFER XFER
Press and dial the destination
number
HOLD HOLD
CH CH
REDIAL REDIAL
RING/VOL RING/VOL
ON/OFF MUTE ON/OFF MUTE
Press
Press
Press
Press
Press and hold
seconds
ON/OFF MUTE
Press
for two
Answer a call, place an intercom call,
or hang up.
call.
Transfer a call. 27
Put a call on hold. 25
Change a channel. 18
Redial a telephone number or save
the last number dialed.
Adjust volume during a call or select a
ring tone on standby mode.
Turn the ringer on/off. 44
Mute the microphone. 25
FINDING YOUR WAY
22
23
30
44
In addition to the buttons identified in the preceding table, your phone has a Special
button ( ). Depending on how your telephone system is configured, you may
SPCL
need to press this key before you dial a feature code.
NOTE: Because the telephone system allows customized feature keys, your phone
may have been reprogrammed so that the feature buttons do not match those
described in this guide.
ALSO: To use the BACKSPACE button, you must pre-program the feature button (fea-
ture code 314) on your phone. Refer to Programming Your Feature Buttons section on
page 56 for details on how to program the BACKSPACE button. Also to use the FOR-
WARD, PREVIOUS, NEXT, or MSG button, your System Administrator must program
them in Database Programming.
INT4000 Cordless Telephone User Guide
5
Display
Your INT4000 has two lines of display with 16 characters per line. When your phone
is idle, this display shows your extension number, your username, the time of day, and
the date. At other times, it may display reminder messages, Do-Not-Disturb (DND)
messages, numbers dialed, call sources, elapsed time of calls, current call costs, error
messages, etc.
Because the display can only support 16 characters, you may see a few abbreviations.
The most commonly used abbreviations are provided in the table below.
ACCT CODE Account Code
CNF Conference
DEST Destination
DIR Directory
DND Do-Not-Disturb
EXT Extension
MSG Message
RCL Recall
SPKR Speaker
SPKRPHN Speakerphone
STN SPD Station Speed Dial
SYS SPD System Speed Dial
TFR Transfer
TG Trunk Group (a group of outside lines)
TRNK Trunk (an outside line)
6
INT4000 Cordless Telephone User Guide
INT4000 INSTALLATION
This section describes how to install the INT4000. Follow the instruction below.
Selecting the Location
Select a location for the INT4000 that is away from excessive heat or humidity. The
base unit of your INT4000 can be placed on a desk or tabletop near a standard 120V
AC outlet and telephone line jack. The base unit can also be mounted on a standard
wall plate using the included wall plate adapter. Keep the base unit and handset away
from sources of electrical noise (motors, fluorescent lighting, computers).
Connecting the Telephone Cord
Plug the telephone line cord from the base unit into a telephone system port.
BASE UNIT
FINDING YOUR WAY
TO TELEPHONE SYSTEM
INT4000 Cordless Telephone User Guide
7
Connecting Power to the Base and Charger Units
Connect the smaller AC adapter with the yellow ring on the connector to the yellow
jack on the back of the charger unit, as shown below.
CHARGER UNIT
Connect the other AC adapter to the back of the base unit, as shown below.
BASE UNIT
TO TELEPHONE
SYSTEM
AC ADAPTER
NOTE: Do not route the power cord where it will create a trip hazard or where it could
become worn and create a fire or other electrical hazard.
8
INT4000 Cordless Telephone User Guide
Wall Mounting
You can mount your INT4000 either on a standard wall plate or directly on a wall.
Follow the instructions below.
Standard Wall Plate Mounting
Your INT4000 is designed to be mounted on a standard wall plate.
To attach the wall mount stand to the base unit:
1. Slide the wall mount stand into the notches at
the top of the base unit, rotate the wall mount
stand down and snap it into place, as shown on
the right.
2. If you haven’t done so, plug the AC adapter into
the base unit as previously described.
3. Place the AC adapter cord inside the molded
channel of the wall mount stand, as shown on
the right.
4. Plug one end of the telephone cord into the
LINE jack on the base unit. Then place the telephone cord inside the molded channel(s) on the
bottom of the wall mount stand.
5. Plug the other end of the telephone cord into the
modular wall jack.
FINDING YOUR WAY
WALL MOUNT STAND
6. Place the base unit on the posts of the wall plate
and push down until it's firmly seated, as shown
on the right.
7. Plug the AC adapter into a standard 120V AC
wall outlet.
NOTE: Do not use an outlet controlled by a wall
switch. Turning the wall switch off will also turn
the base unit off.
INT4000 Cordless Telephone User Guide
9
Direct Wall Mounting
If you do not have a standard wall plate, you can mount your phone directly on a wall.
Before mounting your phone, consider the following:
• Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
• Ensure the wall material is capable of supporting the weight of the base unit.
• Use #10 screws with anchoring devices suitable for the wall material where the
base unit will be placed.
To mount the base unit on a wall:
1. Insert two mounting screws 3 15/16 inches (10 cm) apart. Allow
about 3/16 of an inch (0.5 cm) between the wall and screw heads
for mounting the phone, as shown on the right.
2. Follow steps 2 and 3 on the previous page to plug and secure the
AC adapter cord.
3. Plug one end of the telephone line cord into the LINE jack
on the base unit. Then place the telephone cord inside the
molded channel(s) on the bottom of the wall mount stand.
10
4. Place the base unit on the posts of the wall
screws and push down until it’s firmly
seated, as shown on the right.
5. Plug the other end of the short telephone
cord into a telephone wall jack.
6. Follow step 7 on the previous page to plug
the AC adapter into a standard 120V AC
wall outlet.
INT4000 Cordless Telephone User Guide
Charging Unit Wall Mounting
The charging unit is also designed to be wall mounted. Before mounting the charging
unit, consider the following:
• Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
• Ensure the wall material is capable of supporting the weight of the charging unit.
• Use #10 screws with anchoring devices suitable for the wall material where the
charging unit will be placed.
To mount the charging unit on a wall:
1. Insert two mounting screws 1 1/5 inches (3 cm) apart,
as shown on the right. Allow about 3/16 of an inch
(0.5 cm) between the wall and screw heads for
mounting the phone.
2. Pass one end of the AC adapter cord
through the hole of the wall mount
stand and plug it into the charging
unit, as shown on the right. Wrap the
AC adapter cord around the strain
relief.
FINDING YOUR WAY
INT4000 Cordless Telephone User Guide
CHARGING UNIT
WALL MOUNT STAND
11
3. Slide the wall mount stand into the
notches on the bottom of the charging
unit, as shown on the right.
4. Place the charging unit on the
posts of the wall screws and
push down until it is firmly
seated, as shown on the right.
5. Plug the AC adapter into a stan-
dard 120V AC wall outlet.
NOTCHES
12
INT4000 Cordless Telephone User Guide
Attaching the Belt Clip to the Handset
You can use the belt clip to attach the handset to your belt or pocket for convenient
portability.
To attach the belt clip to the handset:
1. Snap the cover tab out of the belt clip notch on the top of the handset.
2. Slide the clip into the tab slot, as shown on the
right. The belt clip is designed to fit snugly into the
handset.
3. Press firmly until the belt clip snaps into place.
FINDING YOUR WAY
COVER TAB
BELT CLIP
To remove the belt clip from the handset:
Press the retaining clip in toward the belt clip blade and
slide the clip up at the same time. Once the belt clip is
removed, reinstall the cover tab.
INT4000 Cordless Telephone User Guide
13
Installing the Handset Battery Pack
To install the battery pack:
1. Remove the battery cover by press-
ing the latch and sliding the cover
down and off of the handset.
2. Connect the battery pack connec-
tor, observing correct polarity to the
jack inside the battery compartment, as shown on the right.
NOTE: Do not exert any force on
this connection. It could cause damage to the battery or handset. Once
you are certain that you have made
a good connection, then insert the
battery pack into the battery compartment. Do not pinch the wires.
3. Replace the cover and slide it up
until it latches into the handset.
BATTERY COVER
14
INT4000 Cordless Telephone User Guide
Charging the Handset Battery Pack
To charge the battery pack:
1. Place the handset into the charger unit.
2. Verify the CHARGE indicator lights. If the CHARGE
indicator does not light, check to see that the AC
adapter is plugged in and that the handset is making
good contact with the charger unit contacts.
NOTE: If you are using the INT4000 for the first time, fully
charge the rechargeable Ni-MH battery pack for five hours
without interruption.
Checking the Low Battery Indicator
When the battery pack in the handset is low and needs to
be charged, the LOW message appears on the display.
The following table shows what to do when the LOW
message is displayed.
FINDING YOUR WAY
CHARGE INDICATOR
WHAT HAPPENS ACTION
On a call, handset beeps once every
three seconds. All buttons and functions are available.
In standby mode, handset beeps
every 15 seconds for three minutes.
None of the buttons operate, and you
cannot either make or receive a call.
Cleaning Charging Unit Contacts
To maintain a good charge, it is important to clean all
charging contacts on the handset and charging unit about
once a month. Use a pencil eraser or other contact cleaner
to clean the battery charging contacts. Do not use any liquids or solvents.
INT4000 Cordless Telephone User Guide
Complete your call as quickly as possible, or
replace battery pack within 20 seconds to
continue call.
Replace battery pack before making a call.
CHARGING CONTACTS
15
ABOUT THE TELEPHONE SYSTEM
As you can see, your INT4000 and Inter-Tel telephone system come equipped with a
lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you use your phone:
• Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must hang up and start again.
• If you hear four fast tones or repeating fast tones, you have pressed an invalid key
combination, tried to select a restricted line, dialed a restricted or invalid number,
dialed too slowly between digits, or waited too long before performing the next
step. Hang up and try again.
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel Voice Processor. With the
voice mail application, you and other callers can send and receive recorded messages
from any station or touchtone telephone. To use this and other features, each user (you
included) is assigned a “voice mailbox,” which usually corresponds to a valid extension number. You can, however, have an “unassociated” mailbox that does not correspond to an extension. Unassociated mailboxes are typically used for agents or other
personnel who don’t have a permanent office.
With your voice mailbox, you can use personal or system greetings to let callers know
if you are out of town, on a call, etc. (see page 45). If a caller reaches your voice mailbox, they can leave a message, hang up, or access an attendant.
In addition, the Voice Mail Administrator can program the name for “group lists” of
mailboxes. With these lists, you can send a message to a group of people by entering
one number instead of everyone’s individual mailbox number.
16
NOTE: You cannot cancel unheard (unretrieved) messages that are sent using group
lists (see page 36).
INT4000 Cordless Telephone User Guide
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