Inter-Tel INT3000 User Manual
INT3000
Cordless Telephone User Guide
Notice
This INT3000 Cordless Telephone User Guide is released by INTER-TEL, INC. as a guide
for system users and trainers. It provides information necessary to properly install,
program, operate, and maintain the system.
The contents of this guide, which reflect current INT3000 Cordless Telephone, are subject
to revision or change without notice. Packages released after the publication of this guide
will be documented in addenda to the guide or succeeding issues of the guide.
If additional information is required, please contact your service representative.
If you have any questions or comments regarding this manual or
other technical documentation, contact
Inter-Tel’s Technical Publications Department at:
Tech_Pubs@inter-tel.com
Table of Contents
CONTENTS PAGE
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . VIII
WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Keypad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Handset Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Range Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interaction With The Telephone System . . . . . . . . . . . . . . . . . . . . . . 6
Installing the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Selecting the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the AC Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . . 8
Rechargeable Battery Pack and the Charger . . . . . . . . . . . . . . . . . . 9
Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Standard Wall Plate Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Direct Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Charging Unit Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
FINDING YOUR WAY
GETTING STARTED
MOVING ON
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
To an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
INT3000 Cordless Telephone User Guide
LEARNING MORE
v
CONTENTS PAGE
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . .28
Date, Time, Name, and Extension Number Display. . . . . . . . . . . . . 28
Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Station-to-station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Undeleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Station Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . 53
Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . 59
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Working in Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 62
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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INT3000 Cordless Telephone User Guide
CONTENTS PAGE
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . .65
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
DEFAULT FEATURE CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
VOICE MAIL FLOW CHART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
INT3000 Cordless Telephone User Guide
vii
Important Safety Instructions
For use with CSA Certified (NRTL/C) Inter-Tel Axxess or Eclipse PBX only.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the
following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a dry cloth for cleaning.
4. Do not use this product near water; for example, near a sink or in a wet area.
5. Do not place this product on an unstable cart, stand, or table. The telephone may
fall, causing serious damage to the unit.
6. To protect the product from overheating, do not block or cover any slots or openings in the base Unit. This product should never be placed near or over a radiator
or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.
7. This product should be operated only from the type of power source indicated on
the marking label.
8. Do not allow anything to rest on the power cord. Do not locate this product where
the cord will be damaged by persons walking on it.
9. Do not overload wall outlets and extension cords, as this can result in the risk of
fire or electrical shock.
10. Never push objects of any kind into this product through the Base Unit slots, as
they may touch dangerous voltage points or short out parts that could result in a
risk of fire or electric shock. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Contact
qualified service personnel when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when the appliance is subsequently
used.
viii
INT3000 Cordless Telephone User Guide
12. Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
a. When the power supply cord is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally when following the operating
instructions. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in damage,
and will often require extensive work by a qualified technician to restore the
product to normal operation.
e. If the product has been dropped, or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance.
13. Do not use the telephone to report a gas leak in the vicinity of the leak.
To reduce the risk of fire or injury to persons by the battery, read and follow
these instructions:
1. Use only the appropriate type and size Battery Pack specified in this Operating
Guide.
2. Do not dispose of the Battery Pack in a fire. The cell may explode.
3. Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and
may cause damage to the eyes or skin. It may be toxic if swallowed.
4. Exercise care in handling the battery in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor
may overheat and cause burns.
5. Charge the Battery Pack provided with or identified for use with this product
only in accordance with the instructions and limitations specified in the instruction manual provided for this product.
6. Observe proper polarity orientation between the Battery Pack and battery charger.
INT3000 Cordless Telephone User Guide
ix
Warnings
Please do not attempt to unplug any appliance during an electrical storm.
Unplug all electrical appliances when you know an electrical storm is approaching.
Lightning can pass through your household wiring and damage any device connected
to it. This phone is no exception.
Changes or modifications to this product not expressly approved by Inter-Tel, or
operation of this product in any way other than as detailed by this Operating
Guide, could void your authority to operate this product.
The cords on this product and/or accessories contain lead, a chemical known to
the State of California to cause cancer and birth defects or other reproductive
harm. Wash hands after handling.
Range Limits
The INT3000 is designed for commercial use. Range has been approved for 150 feet
per Base Unit. Actual range may be less or greater than this distance depending on the
environment. Building wiring, walls, elevators and other electronic interference frequencies may limit the range of this telephone. Please consult your telecommunications consultant for testing of your location.
To maximize the range capability, do the following:
• Locate the Base Unit at the highest point possible in the center of your coverage
zone. If you are planning to cover an outdoor area, such as a car lot, building
grounds, or campus, place the unit near a window and the highest point within the
building.
• Place the Base Unit away from any electronic device. This includes, but is not
limited to, computer screens, radios, electronic signs, coffee pots, microwaves,
and other electronic devices.
NOTICE
CAUTION
WARNING
x
INT3000 Cordless Telephone User Guide
Radio Interference
Radio interference may occasionally cause buzzing and humming in your cordless
Handset, or clicking noises in the Base Unit. This interference is caused by external
sources such as TV, refrigerator, vacuum cleaner, fluorescent lighting, computer
equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check around your office to see what appliances
may be causing the problem. In addition, we recommend that the Base not be plugged
into a circuit that also powers a major appliance because of the potential for interference. Be certain that the antenna on the unit is fully extended when needed.
In the unlikely event that you consistently hear other voices or distracting transmissions on your phone, you may be receiving radio signals from another cordless telephone or other source of interference. If you cannot eliminate this type of
interference, you need to change to a different channel.
Finally, it should be noted that some cordless telephones operate at frequencies that
may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a
TV or VCR. If interference is experienced, moving the cordless telephone farther
away from the TV or VCR will often reduce or eliminate the interference.
More Than One Cordless Telephone
If you want to use more than one cordless telephone in your office, they must operate
on different channels. Press the channel key to select a channel that provides the
clearest communication.
Privacy
Cordless phones are radio devices. Communications between the Handset and Base
Unit of your cordless telephone are accomplished by means of radio waves which are
broadcast over the open airways. Because of the inherent physical properties of radio
waves, your communications can be received by radio receiving devices other than
your own cordless telephone unit. Consequently, any communications using your
cordless telephone may not be private.
Base Units and Handsets
The Handsets are programmed to work a specific Base Unit. You cannot switch to a
new Handset or a new Base Unit without having it reprogrammed by Inter-Tel.
INT3000 Cordless Telephone User Guide
xi
Battery Packs
The Battery Packs contain rechargeable, sealed, Nickel-Metal Hydride batteries. To
reduce the risk of fire or injury to persons by the battery, read and follow these
instructions:
• Use only the appropriate type and size Battery Pack specified in this user guide.
• Do not dispose of the Battery Pack in a fire. The cell may explode.
• Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and
may cause damage to the eyes or skin. It may be toxic if swallowed.
• Exercise care in handling the Battery Pack in order not to short the battery with
conducting materials such as rings, bracelets, and keys. The battery or conductor
may overheat and cause burns.
• Do not charge the Battery Pack used in this telephone in any charger other than
the one provided with it. Using another charger may damage the battery, or cause
the battery to explode.
• Observe proper polarity orientation between the Battery Pack and Battery
Charger.
• Do not short circuit the Battery Pack.
Not Waterproof
This unit is not waterproof. To reduce the risk of fire, electrical shock, or damage
to the unit, DO NOT expose this unit to rain or moisture.
xii
INT3000 Cordless Telephone User Guide
Finding Your Way
SECTION CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Keypad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Handset Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Range Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interaction With The Telephone System . . . . . . . . . . . . . . . . . . . . . . 6
Installing the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Selecting the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the AC Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . . 8
Rechargeable Battery Pack and the Charger . . . . . . . . . . . . . . . . . . 9
Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Standard Wall Plate Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Direct Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Charging Unit Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
FINDING YOUR WAY
WELCOME
Congratulations on your purchase of the Inter-Tel INT3000 cordless telephone. It is
designed to work on an Inter-Tel telephone system to provide you with access to multiple lines, Caller ID, and other phone system features.
To help familiarize yourself with the features of the INT3000 and get the most from
your new phone, please read this user guide thoroughly.
Your INT3000 includes the following items:
• Base Unit
• Handset
• Telephone Cord
• Rechargeable Battery
• AC Adapters for Base Unit and Battery Charger
• One Rechargeable Battery Pack
• Belt Clip
• Charging Stand
INT3000 Cordless Telephone User Guide
1
• Wall Mount Adapter
If any of these items are missing or damaged, contact your service representative. If
your INT3000 is not performing to your expectations, please try the simple steps
listed in the Troubleshooting section of this user guide. If you are still unable to
resolve the problem, contact your service representative.
ABOUT YOUR PHONE
Keypad and Indicators
9
1
2
3
4
5
6
7
8
DEFAULT KEY (LABEL) DEFAULT KEY (LABEL)
1 Ringer ON/OFF Switch 10
2 Message Display 11
3
Transfer Key
4
Tal k Ke y
talk
xfer
12
13
5 Numeric Keypad 14
6
7
Call Key
Call Key
call 2 call 4
call 1
15
16
8 Microphone 17
9 Head Set Jack
10
11
12
13
14
15
Hold Key
hold
Redial Key
Special Key
Channel Key
Call Key
call 3
Call Key
Volume Key
Mute Key
mute
16
17
redial
spcl
channel
r / vol
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INT3000 Cordless Telephone User Guide
Basic Message Display Functions
KEY FUNCTION ACTION
The connection has been
made between the Handset
and Base.
The Handset Ringer Switch is
turnd off.
The Battery Pack in the
Handset is low and needs to
be charged.
You have received a message.
Press to answer or make a call.
Turn on the switch on the side of Handset to turn on the Ringer.
See page 9 for recharging the battery.
See page 30 for viewing the message.
talk
Basic Key Functions
KEY FUNCTION ACTION
talk talk
call 1-4
talk talk
talk talk
r / vol r / vol
hold hold
mute mute
spcl
Answer call.
Place outside call.
Place intercom call.
Hang up.
Adjust volume during call.
Put call on hold.
Mute/Unmute microphone.
Feature Menus (while phone
is in use).
Press .
call 1-4
Press and dial outside number.
Press
Press .
Press while you are talking, to toggle between base
volume level and a louder volume level.
Press .
Press .
Press to display menus. Enter key sequence for
desired feature or function, or press to display more
options.
dial extension number.
spcl
FINDING YOUR WAY
spcl
INT3000 Cordless Telephone User Guide
3
USING THE INT3000
Handset Controls
TALK K ey
When you pick up the Handset and press , you will see ACQUIRING LINK.
Then, you will see one of the following:
• After the connection has been made between the Handset and Base Unit “TALK”
will appear on the display. Then the screen will go into standby mode and the
phone is ready to use.
• If there is no connection to the Base Unit, you hear an error tone and NO SERVICE appears on the display.
• If the channel is busy, you hear an error tone and the display shows SYSTEM
BUSY.
You must have a connection between the Handset and the Base Unit to perform any
operation. If the Handset does not respond when you attempt to place a call or enter a
feature code, press to acquire a link.
CHANNEL Key
If you have more than one cordless telephone in your office, they must operate on different channels. Press to select a channel that provides the clearest communication.
talk
talk
channel
R/VOL Key
• During a Call: Press on the side of the Handset to select a high or low
volume level.
• Standby Mode: Press on the side of the Handset to select from Ring Type
A (High or Low), Ring Type B (High or Low), Ring Type C (High or Low), or
Ring Off (vibrate mode).
r / vol
r / vol
SPCL Key
This key allows you to use feature codes while on a call. Instructions are provided in
this guide for using the SPCL key.
There is a system-wide option called “SPCL Key Required For Feature Code Entry.”
If your customer service representative, trainer, or system administrator tells you that
it is enabled in your telephone system, you must always press the SPCL key before
dialing a feature code.
4
INT3000 Cordless Telephone User Guide
CALL Key
These keys are used for call access. They are not associated with specific lines.
Instead, they are assigned to calls in the order that the calls are placed or received. If
there are more calls in progress than there are CALL keys, new calls wait until a
CALL key becomes available. Pressing an unlit CALL key will enter the programmed
Outgoing Call feature codes for your phone.
Range Limits
If the Handset is at (or beyond) the range limit of the INT3000, you may see a NO
SERVICE message.
• If you are in standby mode, you cannot make or answer calls (the phone may ring
intermittently) until you are back within range of the Base Unit.
• If you are on a call, you hear a warning tone. Move back into range within 20
seconds.
Feature Keys
The keys on your INT3000 are arranged according to a programmed “keymap.” Your
customer service representative, trainer, or system administrator can tell you if your
keymap is different from the layout described in this guide. You can use the diagrams
on the following two pages to note any differences. Some optional feature keys that
you may want to request include:
• Scrolling Keys: If you want to be able to scroll through displays, you need PREVIOUS and NEXT keys.
• Message Key: If you want to leave messages while on a call, scroll through wait-
ing messages, and switch between numeric and alpha characters when entering a
do-not-disturb message or using the directories, you need a MSG key.
• Forward Key: If you use custom do-not-disturb messages or directories, you
will want a FWD key for leaving spaces and for entering two consecutive letters
that appear on the same dialpad key. The FWD key is also used for forwarding
calls.
• User-Programmable Keys: You may want most of the keys to be user program-
mable to allow you to choose the feature codes or extension numbers you dial.
If your INT3000 has been reprogrammed by the installer so that its feature keys do
not match the feature keys described in this user guide, refer to the administrator’s
guide for your phone system for procedures on using feature codes. Default feature
codes are listed on the back of this user guide.
The feature keys on your INT3000 are equipped with lamps. The flash rates of the
lamps indicate the status of the lines, phones, and features assigned to the keys. The
flash rates and their meanings are explained throughout this user guide. For more
detailed flash rate information, refer to your telephone system owner's guide.
FINDING YOUR WAY
INT3000 Cordless Telephone User Guide
5
Interaction With The Telephone System
• Your telephone system may have one dial tone for both intercom calls and outside calls. Or, it may have two dial tones: (1) When you lift the Handset or press
talk
, you hear intercom dial tone. (2) When you select an outgoing line, you
hear standard outside dial tone.
• Many features are controlled by timers and “time out” if you wait too long before
performing the next step. If this happens, you must start over.
• Four fast tones or repeating fast tones signal that you made a mistake, tried to
select a restricted line, dialed a restricted or invalid number, dialed too slowly
between digits, or waited too long before performing the next step. If you hear
this signal, hang up and try again.
• Your telephone system may be equipped with an optional Inter-Tel voice processing system. If so, you will be provided with a separate Voice Mail user guide that
explains the Voice Mail features.
• The INT3000 has a two-line display with 16-characters per line. The default display shows the extension number, user name, time of day, and date. Other displays include: reminder messages, do-not-disturb messages, numbers dialed, call
sources, elapsed time of calls, current call costs, error messages, etc.
• In this user guide, phone locations are often referred to as “stations.” Each station
in your telephone system has an extension number that allows you to place intercom calls to it. Some stations belong to “hunt groups” that have special extension
numbers which route your call through the stations in the group. Your customer
service representative, trainer, or system administrator can provide you with a list
of extension numbers for your telephone system.
For use with CSA Certified (NRTL/C) Inter-Tel Axxess or Eclipse PBX only.
6
INT3000 Cordless Telephone User Guide
INSTALLING THE INT3000
Selecting the Location
Select a location for the INT3000 that avoids excessive heat or humidity. The Base
Unit of your INT3000 can be placed on a desk or tabletop near a standard 120V AC
outlet and telephone line jack. The Base Unit can also be mounted on a standard wall
plate using the Wall Mount Adapter. Keep the Base Unit and Handset away from
sources of electrical noise (motors, fluorescent lighting, computers).
Before using your INT3000, be sure to raise the antenna to the vertical position.
Connecting the Telephone Cord
Connect the telephone cord to the jack on the back of the Base Unit and the other end
to the telephone jack, as shown below.
Connecting the AC Adapters
The smaller AC Adapter, with the yellow ring on the connector, connects to the yellow jack on the back of the Battery Charger. The other AC Adapter connects to the
back of the Base Unit, as shown below.
The AC Adapters are equipped with a polarized line plug (a plug having one blade
wider than the other). This plug will fit into the power outlet only one way. If you are
unable to insert the plug fully into the outlet, try reversing the plug. If you cannot plug
the AC Adapter into the outlet, contact an electrician about replacing the outlet.
FINDING YOUR WAY
NOTE: Route the power cord where it will not create a trip hazard, or where it could
become worn and create a fire or other electrical hazard.
AC Adapter
INT3000 Cordless Telephone User Guide
Base Unit
To Telephone Jack
7
Attaching the Belt Clip to the Handset
You can use the Belt Clip to attach the Handset to your belt or pocket for convenient
portability.
1. Snap the tab out of the Belt Clip notch on the top of the Handset.
2. Slide the clip into the tab slot. The Belt Clip is
designed to fit snugly into the Handset, as shown on
the right.
3. Press firmly until the Belt Clip snaps into place, as
shown on the right.
4. To remove, simply press the retaining clip in
toward the Belt Clip blade and slide the clip up at
the same time. Once the Belt Clip is removed,
remember to re-install the cover tab, as shown on
the right.
8
INT3000 Cordless Telephone User Guide
Rechargeable Battery Pack and the Charger
NOTE: You can only use your INT3000 with the Handset when it is out of the Battery
Charger.
The rechargeable Battery Pack must be fully charged before using your INT3000 for
the first time (this requires 6-8 hours).
The unique design of your INT3000 allows you to place the Handset in the Battery
Charger with or without the Belt Clip attached. The Battery Charger also has the ability to charge a second battery, if you plan to purchase one, with or without the Handset being charged. The Battery Packs can automatically be recharged either in or out
of the Handset.
Battery Pack
AC
Adapter
FINDING YOUR WAY
Rechargeable batteries can develop a reduced charge capacity caused by repeated
charge and discharge cycles. The battery life will seem to be shorter every time you
use the unit. To avoid reduced charge capacity, operate the unit until the BATT LOW
indicator appears. Do this at least once a month. Avoid “topping off” the charge after
using the phone for a short time.
Low Battery Indicator
When the Battery Pack in the Handset is low and needs to be charged, you will see a
LOW message on the display. If you are on a call, only the TALK key will operate
and the Handset beeps every 3 seconds. In standby mode, no keys operate and the
Handset beeps every 15 seconds for up to 15 minutes.
Complete your call as quickly as possible and return the Handset to the Battery
Charger for charging, or replace the Handset Battery Pack with another charged Battery Pack.
INT3000 Cordless Telephone User Guide
9
Installing The Battery Pack In The Handset
1. Remove the battery cover by pressing the
latch and sliding the cover down and off of
the Handset.
2. If replacing a battery, remove the old bat-
tery.
3. Slide the Battery Pack down into the Hand-
set.
4. Replace the cover and slide it up until it
latches into the Handset.
10
Charging the Battery Pack Inside the Handset
When the Battery Pack in the Handset is low and needs to
be charged, you will see a LOW message on the display.
1. Place the Handset in the front slot of the Battery
Charger.
2. Make sure the CHARGE indicator lights. If the
CHARGE light is not lit, check to see that the AC
Adapter is plugged in, and that the Handset is making
good contact with the Battery Charger contacts.
INT3000 Cordless Telephone User Guide
Charging Spare Battery Packs (Optional)
1. Slide the spare Battery Pack, if you have one, into
the second slot in the Battery Charger until the
retaining clip snaps over the top of the pack, as
shown on the right.
2. Make sure the BATT CHARGE indicator lights. If
the BATT CHARGE indicator does not light,
check to see that the AC Adapter is plugged in,
and that the Battery Pack is making good contact
with the Battery Charger contacts.
3. Charge the Battery Pack without interruption for 6-
8 hours.
4. When charging is complete, press out on the latch
and remove the Battery Pack for use. Or, if you do not need the Battery pack
immediately, leave it in the Battery Charger. (It will not overcharge.)
NOTE: INT3000 does not come with a spare battery. For those of you who would like
to purchase a spare battery, please contact your dealer.
Cleaning The Battery Charging Contacts
To maintain a good charge, it is important to clean all charging contacts on the Handset and Battery Charger about once a month. Use a pencil eraser or other contact
cleaner to clean the battery charging contacts, shown below. Do not use any liquids or
solvents.
FINDING YOUR WAY
INT3000 Cordless Telephone User Guide
11
WALL MOUNT INSTALLATION
Standard Wall Plate Mounting
The INT3000 is designed to be mounted on a standard wall plate. To attach the wall
mount stand to the Base Unit:
1. Slide the Wall Mount stand into the notches at
the top of the Base Unit, rotate the Wall Mount
stand down and snap it into place, as shown on
the right.
2. Plug the AC Adapter into the Base Unit as pre-
viously described.
3. Place the AC Adapter cord inside the molded
channel of the Wall Mount stand, as shown on
the right.
4. Plug one end of the telephone cord into the
LINE jack on the Base Unit. Then place the
telephone cord inside the molded channel on the
bottom of the Wall Mount stand.
5. Plug the other end of the telephone cord into the
modular wall jack.
12
6. Place the Base Unit on the posts of the wall
plate and push down until it's firmly seated, as
shown on the right.
7. Plug the AC Adapter into a standard 120V AC
wall outlet.
NOTE: Do not use an outlet controlled by a wall
switch.
INT3000 Cordless Telephone User Guide
Direct Wall Mounting
If you do not have a standard wall plate, you can mount your phone directly on a wall.
Before mounting your phone, consider the following:
• Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
• Make sure the wall material is capable of supporting the weight of the Base Unit.
• Use #10 screws with anchoring devices suitable for the wall material where the
Base Unit will be placed.
1. Insert two mounting screws three inches apart. Allow about of an
inch between the wall and screw heads for mounting the phone,
as shown on the right.
2. Plug and secure the AC Adapter cord by following steps 2 and 3
of the Standard Wall Plate Mounting.
3. Plug one end of the telephone line cord into the LINE jack
on the Base Unit. Then place the telephone cord inside the
molded channel on the bottom of the Wall Mount stand, as
shown on the right.
FINDING YOUR WAY
4. Place the Base Unit on the posts of the wall
screws and push down until it’s firmly
seated, as shown on the right.
5. Plug the other end of the short telephone
cord into a telephone wall jack.
6. Plug the AC Adapter into a standard 120V
AC wall outlet by following step 7 of the
Standard Wall Plate Mounting.
INT3000 Cordless Telephone User Guide
13
Charging Unit Wall Mounting
The Charging Unit is also designed to be wall mounted. you can mount your phone
directly on a wall. Before mounting your charging unit, consider the following:
• Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
• Make sure the wall material is capable of supporting the weight of the Charging
Unit.
• Use #10 screws with anchoring devices suitable for the wall material where the
Charging Unit will be placed.
1. Insert two mounting screws 1-9/10 inches apart, as
shown on the right. Allow about 3/16 of an inch
between the wall and screw heads for mounting the
phone.
2. Plug the AC Adapter into the Charging Unit as previ-
ously described. Wrap the AC Adapter cord around
the strain relief, as shown on the right.
14
3. Place the Charging Unit on the posts of
the wall screws and push down until it's
firmly seated, as shown on the right.
4. Plug the AC Adapter into a standard
120V AC wall outlet.
INT3000 Cordless Telephone User Guide
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel Voice Processing Unit. With
the voice mail application, you and other callers can send and receive recorded messages from any station or touch-tone telephone. To use this and other features, each
user (you included) is assigned a “voice mailbox,” which usually corresponds to a
valid extension number. You can, however, have an “unassociated” mailbox that does
not correspond to an extension. Unassociated mailboxes are typically used for agents
or other personnel who don’t have a permanent office.
With your voice mailbox, you can use personal or system greetings to let callers know
if you are out of town, on a call, etc. (see page 43). If a caller reaches your voice mailbox, they can leave a message, hang up, or access an attendant.
In addition, the Voice Mail Administrator can program “group lists” of mailboxes.
With these lists, you can send a message to a group of people by entering one number
instead of everyone’s individual mailbox number.
NOTE: You cannot delete messages that are sent using group lists (see page 34).
FINDING YOUR WAY
INT3000 Cordless Telephone User Guide
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