Inter-Tel INT3000 User Manual

INT3000

Cordless Telephone User Guide

Notice

This INT3000 Cordless Telephone User Guide is released by INTER-TEL, INC. as a guide for system users and trainers. It provides information necessary to properly install, program, operate, and maintain the system.

The contents of this guide, which reflect current INT3000 Cordless Telephone, are subject to revision or change without notice. Packages released after the publication of this guide will be documented in addenda to the guide or succeeding issues of the guide.

If additional information is required, please contact your service representative.

If you have any questions or comments regarding this manual or

Important Safety Instructions

For use with CSA Certified (NRTL/C) Inter-Tel Axxess or Eclipse PBX only.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a dry cloth for cleaning.

4. Do not use this product near water; for example, near a sink or in a wet area.

5. Do not place this product on an unstable cart, stand, or table. The telephone may fall, causing serious damage to the unit.

6. To protect the product from overheating, do not block or cover any slots or openings in the base Unit. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

7. This product should be operated only from the type of power source indicated on the marking label.

8. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be damaged by persons walking on it.

9. Do not overload wall outlets and extension cords, as this can result in the risk of fire or electrical shock.

10. Never push objects of any kind into this product through the Base Unit slots, as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

11. To reduce the risk of electric shock, do not disassemble this product. Contact qualified service personnel when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

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INT3000 Cordless Telephone User Guide

12. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

a. When the power supply cord is damaged or frayed.

b. If liquid has been spilled into the product.

c. If the product has been exposed to rain or water.

d. If the product does not operate normally when following the operating

instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage, and will often require extensive work by a qualified technician to restore the product to normal operation.

e. If the product has been dropped, or the cabinet has been damaged.

f. If the product exhibits a distinct change in performance.

13. Do not use the telephone to report a gas leak in the vicinity of the leak.

To reduce the risk of fire or injury to persons by the battery, read and follow these instructions:

1. Use only the appropriate type and size Battery Pack specified in this Operating Guide.

2. Do not dispose of the Battery Pack in a fire. The cell may explode.

3. Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

4. Exercise care in handling the battery in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

5. Charge the Battery Pack provided with or identified for use with this product only in accordance with the instructions and limitations specified in the instruction manual provided for this product.

6. Observe proper polarity orientation between the Battery Pack and battery charger.

INT3000 Cordless Telephone User Guide

Warnings

Please do not attempt to unplug any appliance during an electrical storm.

Unplug all electrical appliances when you know an electrical storm is approaching. Lightning can pass through your household wiring and damage any device connected to it. This phone is no exception.

Changes or modifications to this product not expressly approved by Inter-Tel, or operation of this product in any way other than as detailed by this Operating Guide, could void your authority to operate this product.

The cords on this product and/or accessories contain lead, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.

Range Limits

The INT3000 is designed for commercial use. Range has been approved for 150 feet per Base Unit. Actual range may be less or greater than this distance depending on the environment. Building wiring, walls, elevators and other electronic interference frequencies may limit the range of this telephone. Please consult your telecommunications consultant for testing of your location.

To maximize the range capability, do the following:

• Locate the Base Unit at the highest point possible in the center of your coverage zone. If you are planning to cover an outdoor area, such as a car lot, building grounds, or campus, place the unit near a window and the highest point within the building.

• Place the Base Unit away from any electronic device. This includes, but is not limited to, computer screens, radios, electronic signs, coffee pots, microwaves, and other electronic devices.

NOTICE

CAUTION

WARNING

INT3000 Cordless Telephone User Guide

Radio Interference

Radio interference may occasionally cause buzzing and humming in your cordless Handset, or clicking noises in the Base Unit. This interference is caused by external sources such as TV, refrigerator, vacuum cleaner, fluorescent lighting, computer equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check around your office to see what appliances may be causing the problem. In addition, we recommend that the Base not be plugged into a circuit that also powers a major appliance because of the potential for interference. Be certain that the antenna on the unit is fully extended when needed.

In the unlikely event that you consistently hear other voices or distracting transmissions on your phone, you may be receiving radio signals from another cordless telephone or other source of interference. If you cannot eliminate this type of interference, you need to change to a different channel.

Finally, it should be noted that some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

More Than One Cordless Telephone

If you want to use more than one cordless telephone in your office, they must operate on different channels. Press the channel key to select a channel that provides the clearest communication.

Privacy

Cordless phones are radio devices. Communications between the Handset and Base Unit of your cordless telephone are accomplished by means of radio waves which are broadcast over the open airways. Because of the inherent physical properties of radio waves, your communications can be received by radio receiving devices other than your own cordless telephone unit. Consequently, any communications using your cordless telephone may not be private.

Base Units and Handsets

The Handsets are programmed to work a specific Base Unit. You cannot switch to a new Handset or a new Base Unit without having it reprogrammed by Inter-Tel.

INT3000 Cordless Telephone User Guide

Battery Packs

The Battery Packs contain rechargeable, sealed, Nickel-Metal Hydride batteries. To reduce the risk of fire or injury to persons by the battery, read and follow these instructions:

• Use only the appropriate type and size Battery Pack specified in this user guide.

• Do not dispose of the Battery Pack in a fire. The cell may explode.

• Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and

may cause damage to the eyes or skin. It may be toxic if swallowed.

• Exercise care in handling the Battery Pack in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

• Do not charge the Battery Pack used in this telephone in any charger other than the one provided with it. Using another charger may damage the battery, or cause the battery to explode.

• Observe proper polarity orientation between the Battery Pack and Battery Charger.

• Do not short circuit the Battery Pack.

Not Waterproof

This unit is not waterproof. To reduce the risk of fire, electrical shock, or damage to the unit, DO NOT expose this unit to rain or moisture.

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INT3000 Cordless Telephone User Guide

Finding Your Way

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Keypad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Handset Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Range Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Interaction With The Telephone System . . . . . . . . . . . . . . . . . . . . . . 6

Installing the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Selecting the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the AC Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . . 8

Rechargeable Battery Pack and the Charger . . . . . . . . . . . . . . . . . . 9

Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Standard Wall Plate Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Direct Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Charging Unit Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

FINDING YOUR WAY

WELCOME

Congratulations on your purchase of the Inter-Tel INT3000 cordless telephone. It is designed to work on an Inter-Tel telephone system to provide you with access to multiple lines, Caller ID, and other phone system features.

To help familiarize yourself with the features of the INT3000 and get the most from your new phone, please read this user guide thoroughly.

Your INT3000 includes the following items:

• Base Unit

• Handset

• Telephone Cord

• Rechargeable Battery

• AC Adapters for Base Unit and Battery Charger

• One Rechargeable Battery Pack

• Belt Clip

• Charging Stand

INT3000 Cordless Telephone User Guide

• Wall Mount Adapter

If any of these items are missing or damaged, contact your service representative. If your INT3000 is not performing to your expectations, please try the simple steps listed in the Troubleshooting section of this user guide. If you are still unable to resolve the problem, contact your service representative.

ABOUT YOUR PHONE

Keypad and Indicators

3 4

6 7

DEFAULT KEY (LABEL) DEFAULT KEY (LABEL)

1 Ringer ON/OFF Switch 10 2 Message Display 11 3

Transfer Key

Tal k Ke y

talk

xfer

13 5 Numeric Keypad 14 6 7

Call Key Call Key

call 2 call 4

call 1

16 8 Microphone 17 9 Head Set Jack

10 11 12

14 15

Hold Key

hold

Redial Key Special Key Channel Key Call Key

call 3

Call Key Volume Key Mute Key

mute

16 17

redial

spcl

channel

r / vol

INT3000 Cordless Telephone User Guide

Basic Message Display Functions

KEY FUNCTION ACTION

The connection has been made between the Handset and Base.

The Handset Ringer Switch is turnd off.

The Battery Pack in the Handset is low and needs to be charged.

You have received a message.

Press to answer or make a call.

Turn on the switch on the side of Handset to turn on the Ringer.

See page 9 for recharging the battery.

See page 30 for viewing the message.

talk

Basic Key Functions

KEY FUNCTION ACTION

talk talk

call 1-4

talk talk

r / vol r / vol

hold hold

mute mute

spcl

Answer call.

Place outside call.

Place intercom call.

Hang up.

Adjust volume during call.

Put call on hold.

Mute/Unmute microphone.

Feature Menus (while phone is in use).

Press .

call 1-4

Press and dial outside number.

Press

Press .

Press while you are talking, to toggle between base volume level and a louder volume level.

Press .

Press to display menus. Enter key sequence for desired feature or function, or press to display more

options.

dial extension number.

spcl

FINDING YOUR WAY

spcl

INT3000 Cordless Telephone User Guide

USING THE INT3000

Handset Controls

TALK K ey

When you pick up the Handset and press , you will see ACQUIRING LINK. Then, you will see one of the following:

• After the connection has been made between the Handset and Base Unit “TALK” will appear on the display. Then the screen will go into standby mode and the phone is ready to use.

• If there is no connection to the Base Unit, you hear an error tone and NO SERVICE appears on the display.

• If the channel is busy, you hear an error tone and the display shows SYSTEM BUSY.

You must have a connection between the Handset and the Base Unit to perform any operation. If the Handset does not respond when you attempt to place a call or enter a feature code, press to acquire a link.

CHANNEL Key

If you have more than one cordless telephone in your office, they must operate on different channels. Press to select a channel that provides the clearest communication.

talk

channel

R/VOL Key

• During a Call: Press on the side of the Handset to select a high or low volume level.

• Standby Mode: Press on the side of the Handset to select from Ring Type A (High or Low), Ring Type B (High or Low), Ring Type C (High or Low), or Ring Off (vibrate mode).

r / vol

SPCL Key

This key allows you to use feature codes while on a call. Instructions are provided in this guide for using the SPCL key.

There is a system-wide option called “SPCL Key Required For Feature Code Entry.” If your customer service representative, trainer, or system administrator tells you that it is enabled in your telephone system, you must always press the SPCL key before dialing a feature code.

INT3000 Cordless Telephone User Guide

CALL Key

These keys are used for call access. They are not associated with specific lines. Instead, they are assigned to calls in the order that the calls are placed or received. If there are more calls in progress than there are CALL keys, new calls wait until a CALL key becomes available. Pressing an unlit CALL key will enter the programmed Outgoing Call feature codes for your phone.

Range Limits

If the Handset is at (or beyond) the range limit of the INT3000, you may see a NO SERVICE message.

• If you are in standby mode, you cannot make or answer calls (the phone may ring intermittently) until you are back within range of the Base Unit.

• If you are on a call, you hear a warning tone. Move back into range within 20 seconds.

Feature Keys

The keys on your INT3000 are arranged according to a programmed “keymap.” Your customer service representative, trainer, or system administrator can tell you if your keymap is different from the layout described in this guide. You can use the diagrams on the following two pages to note any differences. Some optional feature keys that you may want to request include:

• Scrolling Keys: If you want to be able to scroll through displays, you need PREVIOUS and NEXT keys.

• Message Key: If you want to leave messages while on a call, scroll through wait- ing messages, and switch between numeric and alpha characters when entering a do-not-disturb message or using the directories, you need a MSG key.

• Forward Key: If you use custom do-not-disturb messages or directories, you will want a FWD key for leaving spaces and for entering two consecutive letters that appear on the same dialpad key. The FWD key is also used for forwarding calls.

• User-Programmable Keys: You may want most of the keys to be user program- mable to allow you to choose the feature codes or extension numbers you dial.

If your INT3000 has been reprogrammed by the installer so that its feature keys do not match the feature keys described in this user guide, refer to the administrator’s guide for your phone system for procedures on using feature codes. Default feature codes are listed on the back of this user guide.

The feature keys on your INT3000 are equipped with lamps. The flash rates of the lamps indicate the status of the lines, phones, and features assigned to the keys. The flash rates and their meanings are explained throughout this user guide. For more detailed flash rate information, refer to your telephone system owner's guide.

FINDING YOUR WAY

INT3000 Cordless Telephone User Guide

Interaction With The Telephone System

• Your telephone system may have one dial tone for both intercom calls and outside calls. Or, it may have two dial tones: (1) When you lift the Handset or press

talk

, you hear intercom dial tone. (2) When you select an outgoing line, you

hear standard outside dial tone.

• Many features are controlled by timers and “time out” if you wait too long before performing the next step. If this happens, you must start over.

• Four fast tones or repeating fast tones signal that you made a mistake, tried to select a restricted line, dialed a restricted or invalid number, dialed too slowly between digits, or waited too long before performing the next step. If you hear this signal, hang up and try again.

• Your telephone system may be equipped with an optional Inter-Tel voice processing system. If so, you will be provided with a separate Voice Mail user guide that explains the Voice Mail features.

• The INT3000 has a two-line display with 16-characters per line. The default display shows the extension number, user name, time of day, and date. Other displays include: reminder messages, do-not-disturb messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc.

• In this user guide, phone locations are often referred to as “stations.” Each station in your telephone system has an extension number that allows you to place intercom calls to it. Some stations belong to “hunt groups” that have special extension numbers which route your call through the stations in the group. Your customer service representative, trainer, or system administrator can provide you with a list of extension numbers for your telephone system.

For use with CSA Certified (NRTL/C) Inter-Tel Axxess or Eclipse PBX only.

INT3000 Cordless Telephone User Guide

INSTALLING THE INT3000

Selecting the Location

Select a location for the INT3000 that avoids excessive heat or humidity. The Base Unit of your INT3000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack. The Base Unit can also be mounted on a standard wall plate using the Wall Mount Adapter. Keep the Base Unit and Handset away from sources of electrical noise (motors, fluorescent lighting, computers).

Before using your INT3000, be sure to raise the antenna to the vertical position.

Connecting the Telephone Cord

Connect the telephone cord to the jack on the back of the Base Unit and the other end to the telephone jack, as shown below.

Connecting the AC Adapters

The smaller AC Adapter, with the yellow ring on the connector, connects to the yellow jack on the back of the Battery Charger. The other AC Adapter connects to the back of the Base Unit, as shown below.

The AC Adapters are equipped with a polarized line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. If you are unable to insert the plug fully into the outlet, try reversing the plug. If you cannot plug the AC Adapter into the outlet, contact an electrician about replacing the outlet.

FINDING YOUR WAY

NOTE: Route the power cord where it will not create a trip hazard, or where it could

become worn and create a fire or other electrical hazard.

AC Adapter

INT3000 Cordless Telephone User Guide

Base Unit

To Telephone Jack

Attaching the Belt Clip to the Handset

You can use the Belt Clip to attach the Handset to your belt or pocket for convenient portability.

1. Snap the tab out of the Belt Clip notch on the top of the Handset.

2. Slide the clip into the tab slot. The Belt Clip is

designed to fit snugly into the Handset, as shown on the right.

3. Press firmly until the Belt Clip snaps into place, as

shown on the right.

4. To remove, simply press the retaining clip in

toward the Belt Clip blade and slide the clip up at the same time. Once the Belt Clip is removed, remember to re-install the cover tab, as shown on the right.

INT3000 Cordless Telephone User Guide

Rechargeable Battery Pack and the Charger

NOTE: You can only use your INT3000 with the Handset when it is out of the Battery

Charger.

The rechargeable Battery Pack must be fully charged before using your INT3000 for the first time (this requires 6-8 hours).

The unique design of your INT3000 allows you to place the Handset in the Battery Charger with or without the Belt Clip attached. The Battery Charger also has the ability to charge a second battery, if you plan to purchase one, with or without the Handset being charged. The Battery Packs can automatically be recharged either in or out of the Handset.

Battery Pack

AC Adapter

FINDING YOUR WAY

Rechargeable batteries can develop a reduced charge capacity caused by repeated charge and discharge cycles. The battery life will seem to be shorter every time you use the unit. To avoid reduced charge capacity, operate the unit until the BATT LOW indicator appears. Do this at least once a month. Avoid “topping off” the charge after using the phone for a short time.

Low Battery Indicator

When the Battery Pack in the Handset is low and needs to be charged, you will see a LOW message on the display. If you are on a call, only the TALK key will operate and the Handset beeps every 3 seconds. In standby mode, no keys operate and the Handset beeps every 15 seconds for up to 15 minutes.

Complete your call as quickly as possible and return the Handset to the Battery Charger for charging, or replace the Handset Battery Pack with another charged Battery Pack.

INT3000 Cordless Telephone User Guide

Installing The Battery Pack In The Handset

1. Remove the battery cover by pressing the

latch and sliding the cover down and off of the Handset.

2. If replacing a battery, remove the old bat-

tery.

3. Slide the Battery Pack down into the Hand-

set.

4. Replace the cover and slide it up until it

latches into the Handset.

Charging the Battery Pack Inside the Handset

When the Battery Pack in the Handset is low and needs to be charged, you will see a LOW message on the display.

1. Place the Handset in the front slot of the Battery

Charger.

2. Make sure the CHARGE indicator lights. If the

CHARGE light is not lit, check to see that the AC Adapter is plugged in, and that the Handset is making good contact with the Battery Charger contacts.

INT3000 Cordless Telephone User Guide

Charging Spare Battery Packs (Optional)

1. Slide the spare Battery Pack, if you have one, into

the second slot in the Battery Charger until the retaining clip snaps over the top of the pack, as shown on the right.

2. Make sure the BATT CHARGE indicator lights. If

the BATT CHARGE indicator does not light, check to see that the AC Adapter is plugged in, and that the Battery Pack is making good contact with the Battery Charger contacts.

3. Charge the Battery Pack without interruption for 6-

8 hours.

4. When charging is complete, press out on the latch

and remove the Battery Pack for use. Or, if you do not need the Battery pack immediately, leave it in the Battery Charger. (It will not overcharge.)

NOTE: INT3000 does not come with a spare battery. For those of you who would like

to purchase a spare battery, please contact your dealer.

Cleaning The Battery Charging Contacts

To maintain a good charge, it is important to clean all charging contacts on the Handset and Battery Charger about once a month. Use a pencil eraser or other contact cleaner to clean the battery charging contacts, shown below. Do not use any liquids or solvents.

FINDING YOUR WAY

INT3000 Cordless Telephone User Guide

WALL MOUNT INSTALLATION

Standard Wall Plate Mounting

The INT3000 is designed to be mounted on a standard wall plate. To attach the wall mount stand to the Base Unit:

1. Slide the Wall Mount stand into the notches at

the top of the Base Unit, rotate the Wall Mount stand down and snap it into place, as shown on the right.

2. Plug the AC Adapter into the Base Unit as pre-

viously described.

3. Place the AC Adapter cord inside the molded

channel of the Wall Mount stand, as shown on the right.

4. Plug one end of the telephone cord into the

LINE jack on the Base Unit. Then place the telephone cord inside the molded channel on the bottom of the Wall Mount stand.

5. Plug the other end of the telephone cord into the

modular wall jack.

6. Place the Base Unit on the posts of the wall

plate and push down until it's firmly seated, as shown on the right.

7. Plug the AC Adapter into a standard 120V AC

wall outlet.

NOTE: Do not use an outlet controlled by a wall

switch.

INT3000 Cordless Telephone User Guide

Direct Wall Mounting

If you do not have a standard wall plate, you can mount your phone directly on a wall. Before mounting your phone, consider the following:

• Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall.

• Make sure the wall material is capable of supporting the weight of the Base Unit.

• Use #10 screws with anchoring devices suitable for the wall material where the

Base Unit will be placed.

1. Insert two mounting screws three inches apart. Allow about of an

inch between the wall and screw heads for mounting the phone, as shown on the right.

2. Plug and secure the AC Adapter cord by following steps 2 and 3

of the Standard Wall Plate Mounting.

3. Plug one end of the telephone line cord into the LINE jack

on the Base Unit. Then place the telephone cord inside the molded channel on the bottom of the Wall Mount stand, as shown on the right.

FINDING YOUR WAY

4. Place the Base Unit on the posts of the wall

screws and push down until it’s firmly seated, as shown on the right.

5. Plug the other end of the short telephone

cord into a telephone wall jack.

6. Plug the AC Adapter into a standard 120V

AC wall outlet by following step 7 of the Standard Wall Plate Mounting.

INT3000 Cordless Telephone User Guide

Charging Unit Wall Mounting

The Charging Unit is also designed to be wall mounted. you can mount your phone directly on a wall. Before mounting your charging unit, consider the following:

• Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall.

• Make sure the wall material is capable of supporting the weight of the Charging Unit.

• Use #10 screws with anchoring devices suitable for the wall material where the Charging Unit will be placed.

1. Insert two mounting screws 1-9/10 inches apart, as

shown on the right. Allow about 3/16 of an inch between the wall and screw heads for mounting the phone.

2. Plug the AC Adapter into the Charging Unit as previ-

ously described. Wrap the AC Adapter cord around the strain relief, as shown on the right.

3. Place the Charging Unit on the posts of

the wall screws and push down until it's firmly seated, as shown on the right.

4. Plug the AC Adapter into a standard

120V AC wall outlet.

INT3000 Cordless Telephone User Guide

ABOUT VOICE MAIL

Voice mail is an application that is part of the Inter-Tel Voice Processing Unit. With the voice mail application, you and other callers can send and receive recorded messages from any station or touch-tone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,” which usually corresponds to a valid extension number. You can, however, have an “unassociated” mailbox that does not correspond to an extension. Unassociated mailboxes are typically used for agents or other personnel who don’t have a permanent office.

With your voice mailbox, you can use personal or system greetings to let callers know if you are out of town, on a call, etc. (see page 43). If a caller reaches your voice mailbox, they can leave a message, hang up, or access an attendant.

In addition, the Voice Mail Administrator can program “group lists” of mailboxes. With these lists, you can send a message to a group of people by entering one number instead of everyone’s individual mailbox number.

NOTE: You cannot delete messages that are sent using group lists (see page 34).

FINDING YOUR WAY

INT3000 Cordless Telephone User Guide

ABOUT THIS GUIDE

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or System Administrator can tell you how your system differs and how to use the features.

ALSO: If your telephone system uses a different voice mail system, you will be pro-

vided with a separate user guide for that system.

This guide contains instructions for using your cordless telephone and voice mail system. To help you find information more quickly, this guide is divided into four separate sections, as indicated by the tabs.

These sections include the following:

• Finding Your Way: This section provides installation instructions and illustra- tions for your phone. It includes figures and general information designed to help you find what you need.

• Getting Started: If you need to make a call, this is the section for you. It not only includes basic phone and voice mail information, but it provides instructions on how to perform everyday tasks, such as answering calls, making calls, accessing voice mail, etc.

• Moving On: Once you’ve got the basics down, it’s time to move on to the advanced features. In this section, you’ll learn how to program speed-dial numbers, use remote messaging, define secondary extensions, and access other helpful features.

• Learning More: This is the place where the answers are. With a Frequently Asked Question (FAQ) section and additional information about the phone and voice mail systems, you can perform basic troubleshooting and learn more about the system.

In addition, this guide contains an index, a list of default feature codes, and a voice mail flow chart for easy reference.

INT3000 Cordless Telephone User Guide

Getting Started

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

To an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . .28

Date, Time, Name, and Extension Number Display. . . . . . . . . . . . . 28

Outside Party’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Station-to-station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Undeleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

GETTING STARTED

WELCOME

Now that you know what your cordless phone can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.

INT3000 Cordless Telephone User Guide

INITIALIZING YOUR MAILBOX

If you haven’t done so, you should initialize your mailbox first. This allows you to:

• Change the default password number to a personal password

• Record a name to identify yourself in the company directory

• Listen to the voice mail introduction

To initialize your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

2. Press to identify yourself as a subscriber.

3. Enter your mailbox number and default password.

NOTE: Your mailbox number is your default password.

4. If you want a password, enter a new password using digits 0-9 (up to 12 digits).

Then press . Voice mail plays back your password.

If you do not want to use a password, just press .

5. Press to accept the entry or press to re-enter your password. The sys-

tem prompts you to record your directory name.

6. After the tone, record your first and last name. When finished, press .

7. Do one of the following:

• Press

The system then plays a prompt that introduces you to the basic voice mail features. You can skip this introduction by pressing , if desired.

# 3

again to accept the name.

to replay the name you just recorded.

to add to your name.

to erase and re-record your name.

INT3000 Cordless Telephone User Guide

MAKING AND RECEIVING CALLS

Making and receiving calls is the basic purpose of any phone. With your cordless phone, you can make/receive intercom, outside, and emergency calls.

Intercom Calls

Your extension number allows other people to place intercom calls to you, without dialing any extra codes. And, because every phone in your phone system is assigned an extension number, you can call other people in your system quickly and easily.

NOTE: Ask your System Administrator for a list of extensions.

Placing Intercom Calls

To place an intercom call:

1. Press and dial an extension number.

2. If your call goes through handsfree to the called phone's speaker, speak after you

hear a double tone.

If you hear continuous ringing, wait for the call to be answered.

3. When finished, press to hang up.

To place a non-handsfree call that will ring at the other phone until answered:

Press before dialing the extension number. (This step is not necessary if you programmed your phone for the Ring Intercom Always feature described below.)

To program your phone to always send non-handsfree calls using the Ring Intercom Always feature or to cancel the Ring Intercom Always feature:

Dial . The current status is shown.

To leave a message if there is no answer or the phone is busy:

Press and dial answer. (See page 29 for more Message options.)

talk

3 7 7

spcl

talk

3 6 5

. Then hang up or wait for their message center to

GETTING STARTED

NOTE: This option appears only if the called phone has a voice mailbox.

If the phone is busy when you place an intercom call, you can do any of the following:

• To stay on the line and wait for the phone to become available: Do not hang up. After a system timer expires, you hear music until the phone is available. (You cannot do this if the called phone is in Do-Not-Disturb mode.)

• To request a callback (queue on to the phone): Press and hang up. When the phone is available, your phone rings. (To cancel the queue request before the callback, press

INT3000 Cordless Telephone User Guide

Receiving Intercom Calls

The cordless phone will ring or vibrate to alert you. Also, a line indicator on the display may flash, and the display may show information about the call, such as caller’s name and extension.

To receive an intercom call:

Press

talk

To redirect a ringing call to another extension or to an outside number:

1. Press and dial .

2. Enter the extension or outside number to which you want to redirect the call. See

spcl

page 26 for more information.

To pick up (reverse transfer) a call that is ringing or holding at another phone or hunt group:

1. Press or lift the Handset, then press .

2. Dial the extension or hunt group number where the call is ringing. (See page 62

talk

for more information about hunt groups.)

Outside Calls

With outside calls, you can talk to people who aren’t members of your phone system. When you make an outside call, however, you must dial the area codes or long distance digits that your telephone company requires.

Placing Outside Calls

To place an outside call:

1. If necessary, lift the Handset from its Battery Charger.

1. Press .

2. Dial the desired number.

call 1-4

or lift the Handset out of the Battery Charger.

3 3 1

NOTE: If you see a request for an account code and hear a single beep, you must

dial an account code before you can place your call (see page 55).

When finished with the call, press to hang up.

talk

To request a callback (queue on to the line) if all outgoing lines are busy when you try to call out:

1. When you hear busy signals, press and to hang up.

talk

NOTE: You can do this even if your call has camped on and you hear music.)

2. When your phone rings, press or lift the Handset and wait for the other

talk

party to answer.

INT3000 Cordless Telephone User Guide

To cancel a queue before the callback:

Press .

When dialing the number, you can do one of the following:

• Use the speed-dial directory, see page 56.

• Use the station speed-dial feature, see page 50.

• Use the system speed-dial feature, see page 52.

• Redial the last outside number you dialed, see page 27.

Receiving Outside Calls

To receive an outside call:

Press

talk

To redirect a ringing call to another extension or to an outside number:

— Press and dial

— Enter the extension or outside number to which you want to redirect the call. See

page 26 for more information.

To pick up (reverse transfer) a call that is ringing or holding at another phone or hunt group:

1. Lift the Handset or press and then dial .

2. Dial the extension or hunt group number where the call is ringing. (See page 62

for more information about hunt groups.)

call 1-4

or . Or, lift the Handset out of the Battery Charger.

spcl

3 3 1

spcl

GETTING STARTED

Emergency Calls

To make an emergency call:

call 1-4

Press and dial to automatically place a call to the preset emergency number.

Call Waiting

If you receive a call while you are already on another call, you will hear a “call waiting” tone through your handset and/or you see a display.

To respond to a waiting call:

• To end the current call, press . The waiting call rings in. Answer by press-

talk

ing

• To place the current call on hold, press . Then press . waiting call rings, press

hold

• To have the caller hear Do-Not-Disturb signals: Press and . (See

page 37 for more information about Do-Not-Disturb mode.)

INT3000 Cordless Telephone User Guide

again.

1 1

talk

hold

talk

again. You can switch between calls by pressing

spcl

talk

When the

PLACING CALLS ON HOLD

You can place calls on hold in one of two ways: individual or system.

• Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Call Pickup (Reverse Transfer) feature (see page 20).

• System Hold places the call on hold in the system. You can then pick up the call at any phone that has a flashing key for the call, including the phone that placed it on hold.

NOTE: You cannot place intercom calls on system hold.

To place a call on Individual Hold:

1. Press . The line number will flash.

2. Press to hang up or place another call.

hold

talk

To place an outside call on System Hold:

1. Press and dial .

2. Press to hang up or place another call.

spcl

talk

3 3 5

To return to a call that is on hold:

hold

Press or the flashing key.

MUTING THE MICROPHONE

To mute the microphone so that you can hear the other party but they cannot hear you (this does not put them on hold):

mute mute

Press . Your phone will remain muted until you press again, even if you hang up or place another call. While the microphone is muted the

TALK icon in the

display flashes.

INT3000 Cordless Telephone User Guide

PLACING CONFERENCE CALLS

With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you).

To place a conference call:

1. While on the first call, press and to put the call on hold.

2. Place an intercom or outside call. To place it on “conference wait hold,” press

spcl

3. Press to join all of the calls together in the conference.

and . (If necessary, repeat this step to place one more call on hold.)

During the conference call you can do the following:

• To place the conference on hold: Press . This places the conference on hold (the parties are still connected). To return to the conference, press the flash-

call 1-4

ing key.

• To add additional parties to the conference: Do the following: a. Press and . This leaves the conference parties connected.

spcl

b. Place a call to the party to be added to the conference. c. Press

spcl

and twice to put yourself and the new party into the

conference.

• To end the conference and place all parties on individual hold: Press and

dial and then press to place all of the parties on individual hold. You can then speak to one party at a time by pressing or a flashing line number.

• To transfer the conference to another extension or to voice mail: Press and dial the desired extension number. Then hang up when you are ready to complete the transfer.

spcl

hold

GETTING STARTED

hold

spcl

hold

xfer

INT3000 Cordless Telephone User Guide

TRANSFERRING CALLS

Although transferring calls is considered a basic function of a phone, your cordless phone has many advanced options for this feature. With your phone, you can transfer to another extension, voice mail, or even an outside line.

To Another Extension

1. EITHER, Press .

OR, Press phone.

2. Dial the desired extension number.

3. Wait for an answer, announce the call, and then hang up to complete the transfer.

If the number is busy, there is no answer, or the transfer is refused, return to the caller being transferred by pressing the flashing

To Voice Mail

1. Press .

2. Dial the main voice mail extension number (so that the caller can select the mail-

xfer

box number) and press

OR, dial the specific voice mail mailbox and press call to the voice mail menu.

To an Outside Number

1. Press .

2. Select an outgoing line.

3. Dial the desired telephone number.

4. Wait for an answer, announce the call, and then press to hang up and

xfer

complete the call.

If the number is busy, there is no answer, or the transfer is refused, return to the caller being transferred by pressing flashing line number.

xfer

spcl

and dial to place the call on hold at the other

talk

to hang up and complete the transfer.

call 1-4

talk

to hang up and send the

talk

INT3000 Cordless Telephone User Guide

FORWARDING CALLS

With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension.

Manual Call Forwarding

Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your phone is programmed to allow this.

To forward calls:

1. Dial one of the following feature codes:

3 5 5

• (Call Forward All Calls): All incoming calls are forwarded

without ringing at your phone.

3 5 6

•

warded if they are not answered before a timer expires.

NOTE: You cannot adjust this timer. Only the installer or System Administra-

tor can.

3 5 7

• (Call Forward If Busy): When your phone is busy, all incoming

calls are forwarded without ringing at your phone.

3 5

•

forwarded if your phone is busy or if you do not answer, as described above.

2. Do one of the following:

• To forward to an outside telephone number: Select an outgoing line and dial

a telephone number.

• To forward to an extension number: Dial the extension number.

• To forward to your message center: Press your MSG key (if you have one).

To cancel any call forward request:

3 5 5 #

Dial and press

GETTING STARTED

(Call Forward If No Answer): All incoming calls are for-

(Call Forward If No Answer or Busy): All incoming calls are

INT3000 Cordless Telephone User Guide

Redirect Call

NOTE: This feature is available only with versions 5.3 and higher.

The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call.

NOTE: You cannot redirect calls to an extension that is in Do-Not-Disturb or to a

restricted outside number.

To redirect calls:

1. Press and dial .

2. Dial the extension number.

spcl

3 3 1

To redirect a call to an outside telephone number:

1. Press and dial .

2. Enter the outside telephone number.

spcl

3 3 1

AUTOMATIC SYSTEM FORWARDING

Automatic System Forwarding allows your System Administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your phone.

To enable or disable System Forwarding:

3 5

Dial .

INT3000 Cordless Telephone User Guide

REDIALING A NUMBER

In an ideal world, someone will always answer the phone when you call. But, because you will occasionally receive a busy signal or no answer, it’s nice to have the Redial feature. Although most phones redial the last number dialed, your System Administrator can program your phone to redial the last number saved.

To use the Last Number Dialed feature (if enabled):

redial

Press .

To use the Last Number Saved feature (if enabled):

• To save a number: While the phone is idle or while listening to intercom dial tone, press . last number that you dialed.

• To redial the saved number: While on a call or after selecting a line, press

redial

dialed.

A line is selected automatically and the number is dialed.

redial

. A line is selected automatically and the number in redial memory is

This replaces the current number in redial memory with the

GETTING STARTED

INT3000 Cordless Telephone User Guide

DISPLAYING INFORMATION ON YOUR PHONE

Your cordless phone has two lines of display where you can view information, such as the date and time or the outside party’s name/number.

Date, Time, Name, and Extension Number Display

You can temporarily display the system date and time, your user name, and your extension number at any time.

To show the date and time display (while on a call, in do-not-disturb, etc.):

spcl

Press and dial .

Outside Party’s Name

NOTE: This feature is available only in versions 4.4 and higher.

If you are currently connected to an outside caller with Caller ID, you can toggle between displaying the caller’s name and number.

To show the outside party’s name:

spcl

Press and dial .

NOTE: If there is no outside party name available, the display shows CANNOT

ACCESS FEATURE.

3 0 0

3 7

INT3000 Cordless Telephone User Guide

STATION-TO-STATION MESSAGES

Leaving Messages

If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use the station-to-station messaging feature to let the other person know you called.

To signal that a message is waiting, a called phone’s MSG key flashes and the display shows the number of waiting messages.

If You Do Not Have a MSG Key

To leave a message:

1. If you call a phone that is busy, does not answer, or is in do-not-disturb, and want

to leave a message, hang up.

2. Then dial and dial the desired extension number.

To cancel a message that you left at another phone:

1. Dial .

2. Dial the extension number of the phone where you left the message.

If You Have a MSG Key

If you have a MSG key, there are two messaging options:

• Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your phone.

• Leave a message with the called party's message center. When the party you called responds to the message indication, a call is automatically placed to his or her message center instead of your phone. Sometimes the Voice Mail system is programmed as the message center.

To leave a message while on an intercom call:

1. After calling the extension where you want to leave the message, press your

MSG key.

2. Press to hang up or wait for the message center to answer.

To cancel a message that you left at another phone:

1. Dial .

2. Dial the extension number of the phone where you left the message.

3 6 7

3 6 6

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3 6 6

GETTING STARTED

INT3000 Cordless Telephone User Guide

Receiving Messages

If You Do Not Have a MSG Key

When you see MSG on your display:

3 6 5 #

Dial to view the message, then press . A call is automatically placed to the phone or message center that left the first waiting message.

To cancel a waiting message:

3 6 5

Dial to view the message, then press . The message is canceled.

If You Have a MSG Key

When you see MSG on your display:

Lift the Handset and press your MSG key. A call is automatically placed to the phone or message center that left the first waiting message.

If you have more than one message, you can select the message you want to answer or cancel:

1. Press the MSG key repeatedly to view your waiting messages. The display shows

MESSAGE RECEIVED FROM (source).

2. When the desired message is displayed, press to respond or press to

cancel the message without responding.

INT3000 Cordless Telephone User Guide

ENTERING YOUR MAILBOX

If you’ve got a message waiting in your mailbox, you must access your voice mailbox to retrieve it.

TIP: Generally speaking, pressing during any voice mail operation will advance

you to the next step. For example, when leaving a voice mail message for another voice mail user, you can press to skip the person’s introductory message and proceed directly to the recording phase. Similarly, while listening to messages, you can press

to skip the system-generated voice prompts and proceed directly to the playback

phase.

When you enter your mailbox, the system may play one of the following messages:

• Mailbox almost full or full: If your mailbox is full, no new messages can be received until you delete waiting or saved messages.

• Message count: The system tells you how many messages are waiting to be heard, if any, and how many are priority messages.

• Remote Messaging: The system will indicate whether primary or alternate Remote Messaging is selected when the Remote Messaging feature is enabled (see page 59). It will also alert you if a programming error has been detected and/ or if it encountered busy system resources when attempting to place a Remote Messaging call.

NOTE: All of the menu options used for voice mail features are presented as numeric

entries in the following instructions. You can, however, access these options using the menu selection keys beside the display.

To enter your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

2. During or after the greeting, press to identify yourself as a subscriber.

3. Enter your mailbox number and your personal password (if programmed). Then

press .

GETTING STARTED

NOTE: If you do not have a password, just press . See page 45 for informa-

tion on programming passwords.

INT3000 Cordless Telephone User Guide

USING VOICE MAIL MESSAGES

Once you’ve entered your mailbox, the system will tell you how many new and saved messages you have. You can then listen to messages, delete messages, save messages, etc.

Listening to Messages

To listen to messages:

1. Enter your mailbox as described on page 31.

2. EITHER, Press to listen to your new messages.

OR, Press to listen to your saved messages.

3. While you are listening to a message, you can use the following options:

• Press

• Press to back up.

• Press to pause. Then press to continue.

• Press to skip ahead.

• Press to lower the volume.

• Press to play the message envelope.

• Press to raise the volume.

• Press to save the new message in your mailbox.

• Press to delete the message from your mailbox.

4. When the message has finished playing, you have the following options:

• Press to replay the message from the beginning.

• Press to reply to the message. If you are using version 5.1 or higher

software, you have the following options (earlier versions only leave voice mail messages):

— Press to leave a voice mail message for the caller.

If the caller had a mailbox number, it will ask you to verify the destination by pressing .

If the number was not associated with a mailbox, it will ask you to enter a mailbox number.

If the message was from an outside caller, you cannot leave a voice mail message.

— Press to make a return call. Your call will be transferred automati-

cally to the caller’s extension or telephone number, if available.

If the extension number is not available, you will have the option of leaving voice mail.

to skip to the end of the recording.

INT3000 Cordless Telephone User Guide

If the telephone number is not available, you cannot reply to the message.

• Press to forward a copy of the message to another subscriber. If you

want to include an introduction, press . If not, press to forward the

1 #

message without additional comments.

• Press to listen to the previous message.

• Press to play the introductory message envelope (see page 45 for infor-

mation on envelope options).

• Press to listen to the next message.

• Press to save the new message in your mailbox.

• Press to delete the message from your mailbox.

5. Press to hang up.

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GETTING STARTED

INT3000 Cordless Telephone User Guide

Undeleting Messages

NOTE: This feature is available only in versions 5.1 and higher.

If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your System Administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased.

To recover deleted messages:

1. Enter your mailbox as described on page 31.

2. Press for Message Options.

3. Press to access undelete options. Your options are:

4. Press to hang up.

• Press to listen to your deleted messages and choose which ones to

delete or recover. After each message you can:

— Press to replay the message.

— Press to reply to the message.

— Press to forward the message to another mailbox.

— Press to listen to the previous message.

— Press to play the message envelope.

— Press to listen to the next message.

— Press to recover the message.

— Press to purge the message from your mailbox.

• Press to recover all of your deleted messages and store them as saved

messages.

• Press to erase all of your deleted messages.

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INT3000 Cordless Telephone User Guide

Sending Messages

To send a message:

1. Enter your mailbox as described on page 31.

2. Press .

3. Dial the desired mailbox number or group list number.

4. Press to accept the subscriber’s name.

5. Record your message after the tone. While recording, you have the following

6. When finished recording, hang up or press to access the following options.

7. Press to hang up.

options:

• Press to pause while recording. Then press any key to continue.

• Press to erase and re-record your message.

• Press to send the message and return to the voice mail options.

• Press to replay your message.

• Press to add to your message.

• Press

• Press to use the special delivery options. You can then use one or more

to erase and re-record your message.

of the following options:

— Press to mark the message “private.” (This prevents the recipient

from forwarding it to other subscribers.)

— Press to mark the message “certified.” (When the recipient listens

to the message, you will receive a receipt notice.)

— Press to mark the message “priority.” (This will place your message

ahead of all other waiting messages in the receiving mailbox.)

— Press to cancel delivery options.

— Press to deliver the message. (If you want to mark the message cer-

tified, private, and/or priority, you must do so before completing this step.) You may choose either of the following options:

• Press and enter another mailbox number to send the message to another destination.

• Press to exit and return to voice mail options.

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GETTING STARTED

INT3000 Cordless Telephone User Guide

Canceling Unheard Messages

NOTE: This feature is available only in versions 5.1 and higher.

You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists.

To cancel unheard messages:

1. Enter your mailbox as described on page 31.

2. While listening to the voice mail main menu, press for Message Options.

3. Press .

4. When prompted, enter the number of the mailbox containing the unheard mes-

5. Press to confirm the mailbox you are selecting. Voice mail will tell you how

6. Press to hang up.

sage.

many messages you have waiting at the mailbox and play them for you. After each message, you can:

• Press to replay the message.

• Press to add to the message.

• Press to forward the message to another mailbox.

• Press to listen to the previous message.

• Press to play the message envelope.

• Press to listen to the next message.

• Press to save the message in your mailbox.

• Press to delete the message.

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INT3000 Cordless Telephone User Guide

USING DO-NOT-DISTURB MODE

If you do not want to be disturbed, you can use the Do-Not-Disturb (DND) feature. This halts all pages and calls to your phone, except queue callbacks, recalls, and direct ring-in calls. When other users call your phone, they hear a repeating signal of four fast tones and, if they have a display phone, see the DND message you have selected.

Your telephone system can have up to 20 different DND messages, each of which can be changed by the System Administrator, installer, or programmer. Your trainer or System Administrator will give you a list of the programmed DND messages. For convenience, you should update the following default list:

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL

02 LEAVE A MESSAGE 12 OUT OF OFFICE

03 IN MEETING UNTIL 13 OUT UNTIL

04 IN MEETING 14 WITH A CLIENT

05 ON VACATION ’TIL 15 WITH A GUEST

06 ON VA C ATIO N 16 UNAVA ILAB LE

07 CALL ME AT 17 IN CONFERENCE

08 AT THE DOCTOR 18 AWAY FROM DESK

09 ON A TRIP 19 GONE HOME

10 ON BREAK 20 OUT TO LUNCH

GETTING STARTED

Because the system DND message only uses one line of your display, you can enter a second line of text, up to 16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display phone will then see, “IN MEETING UNTIL 3:30.”

INT3000 Cordless Telephone User Guide

To enable Do-Not-Disturb:

1. Dial .

2. Dial the desired two-digit number for the message you wish to use.

3. If desired, customize the second display line by entering the desired numbers or

3 7 2

letters as described below:

• Remain in numeric mode: Press the keypad keys to dial the desired numbers.

Press for a hyphen (-) or press for a colon (:). If you have a FOR-

WARD key, use that to enter a space.

• Change to alphanumeric mode: Press

the MSG key (if you have one) and

then press the keypad keys to enter the desired characters. (See the chart on the right.) The number of times a key is pressed determines which character is entered. For example, 33377744432999 would enter “FRIDAY.” You need a FORWARD key to enter adjoining characters that are located under the same key or to leave spaces. For adjoing characters, press the FORWARD key once to advance to the next character.

For example,

6FWD666FWD6632999 would enter “MONDAY.” (Note that letters correspond to the letters printed on keypad keys 1-9. Press BACKSPACE to backspace.

NUMBER OF TIMES KEY IS PRESSED

KEY 1 2 3 4 5

1- & ( ) 1 2A B C ' 2 3D E F ! 3 4G H I * 4 5J K L

6M N O

7P Q R S 7 8T U V ? 8 9W X Y Z 9 0@:.,0

# or /

Ñ or #

*The character available depends on the software version.

NOTE: To use the Backspace key, you must pre-program the feature key

(feature code 314) on your phone to use the Backspace key. Refer to

page 54, Programming Your Feature Keys section for details on how to pro-

gram the backspace key. To use the FORWARD, PREVIOUS, NEXT, or MSG key, your system administrator must program those keys in the Database programming.

4. Press to hang up.

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To cancel Do-Not-Disturb:

3 7 2

Dial .

INT3000 Cordless Telephone User Guide

USING REMINDER MESSAGES

Never be late for a meeting again! With reminder messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones, and your display shows the message. If you are on a call, you still hear the tones, and the message displays for ten seconds. Then the display returns after you hang up. (Reminder displays interrupt, but do not affect, programming.)

Your phone system can have up to 20 different Reminder messages, each of which can be changed by the System Administrator, installer, or programmer. Your trainer or System Administrator will give you a list of Reminder Messages for your system. For convenience, you should update the following default list:

DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE

01 MEETING 11 CALL ENGINEERING

02 STAFF MEETING 12 CALL MARKETING

03 SALES MEETING 13 CALL ACCOUNTING

04 CANCEL MEETING 14 CANCEL DND

05 APPOINTMENT 15 CANCEL CALL FWD

06 PLACE CALL 16 TAKE MEDICATION

07 CALL CLIENT 17 MAKE RESERVATION

08 CALL CUSTOMER 18 REVIEW SCHEDULE

09 CALL HOME 19 LUNCH

GETTING STARTED

10 CALL CORPORATE 20 REMINDER

To request a reminder message:

1. Dial .

2. Dial the desired two-digit number for the message that you want.

3. While the desired message is displayed, press .

4. Enter the time you wish to receive the message in hours and minutes. For exam-

3 0 5

ple, 0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press .)

5. If your system is set for 12-hour display format, press for AM OR press

for PM. (If it is set for 24-hour format, you do not need this step.)

To cancel all reminder message requests before they signal you:

Dial .

0 6

To clear a received reminder message:

Press .

INT3000 Cordless Telephone User Guide

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INT3000 Cordless Telephone User Guide

Moving On

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . 53

Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . 59

Working in Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Station Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 62

ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

MOVING ON

WELCOME

Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely, and perform various other functions.

INT3000 Cordless Telephone User Guide

SETTING PREFERENCES

Your phone and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time.

Phone Configuration

Ring Tone Selection

The tone of your INT3000’s ring signals can be changed to create distinctive ringing. If phones are placed close together, changing the tone makes each phone’s ring easier to recognize.

To select the type of ring tone for your INT3000:

r / vol

Press . You can choose Ring Type A (High or Low), Ring Type B (High or Low), Ring Type C (High or Low), or Ring Off (vibrate mode).

Changing the Language

When your phone system is installed, the System Administrator can choose two of four different languages (American English, British English, Japanese, or Spanish) as the Primary and Secondary Language. You can then change the display and voice mail prompts on your phone by toggling between the Primary and Secondary Language. For example, if the system’s Primary Language is American English, and your phone is programmed for the Primary Language, all displays appear in American English, and your voice mail prompts are played in American English (unless changed, as outlined below). If the Secondary Language is Japanese, and your phone is programmed for the Secondary Language, all displays appear in Japanese (Katakana) characters, and your voice mail prompts are played in Japanese.

NOTE: You can only use the Secondary Language voice mail prompts if they are

loaded on the system. By default, all phones are set for the Primary Language. See your System Administrator to determine what languages are programmed for your phone system.

You can also program messages using English/Spanish or Japanese characters, or a combination of both (see page 50 for a list of characters). In displayed lists, such as directories, the English/Spanish characters are alphabetized before the Japanese characters. Therefore, Japanese names appear after the English/Spanish names.

To change the assigned language for your phone:

3 0 1

Dial to change between your system’s Primary and Secondary languages, as desired. Your display shows the current language.

INT3000 Cordless Telephone User Guide

Returning to Default Station

You can return your phone to default settings at any time. This feature returns volumes to default levels; cancels Do-Not-Disturb, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once.

To return your phone to default:

Dial .

Voice Mail Options

Your voice mailbox contains personal options that allow you to customize your personal greetings, directory name, password, etc.

NOTE: You cannot change your personal options until you have initialized your mail-

box (see page 18).

Recording Your Personal Greetings

You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell callers why they have reached your voice mailbox, you should include the following information:

• Whether or not you are in the office and where you can be reached.

• When you will be returning calls.

• For callers who do not wish to leave a message, how to exit. (They can press 0 to

return to the operator.)

The following are some sample greetings to help you plan your message:

• Primary Greeting: Hello, this is __________. I am either on another line or away from my desk and cannot take your call at this time. If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message and I will return your call as soon as possible. Thank you.

• Alternate Greeting: Hello, this is __________. I will be away from the office from day/date until day/date. If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message, and I will return your call when I return. Thank you.

MOVING ON

INT3000 Cordless Telephone User Guide

To change your personal greeting:

1. Enter your mailbox as described on page 31.

2. Press to select the Personal Options Menu.

3. Press .

4. Do one of the following:

5. If you pressed , continue to the next step.

• Press to record and/or enable your primary greeting.

• Press to record and/or enable your alternate greeting.

• Press to enable the system default mailbox greeting.

If you pressed or , the current greeting is played (if one exists). You can

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then do one of the following:

• Press to accept the greeting.

• Press to replay the greeting.

• Press to add to the greeting.

• Press to erase and re-record the greeting.

• Press to exit without changing your greeting.

6. Press to hang up.

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Recording Your Voice Mail Directory Name

Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you.

To change your directory name:

1. Enter your mailbox as described on page 31.

2. Press to select the Personal Options Menu.

3. Press . Your current name is played. (Press to replay your recorded

4. Press to erase and re-record your name.

5. When you hear a tone, record your first and last name, then press .

6. Do one of the following:

7. Press again to accept your recorded name.

8. Press to replay your recorded name.

9. Press to add to your name.

10. Press to erase and re-record your name.

11. Press to hang up.

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name.)

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INT3000 Cordless Telephone User Guide

Changing Your Mailbox Password

Your password prevents unauthorized access to your mailbox.

To change your password:

1. Enter your mailbox as described on page 31.

2. Press to select the Personal Options Menu.

3. Press .

4. If you want to have a password, enter a new password, using up to 12 digits.

5. If you do not want to use a password, skip this step.

6. Press . Voice mail plays back your password if you entered one.

7. Press to accept the password as entered or press to erase and re-enter

your password.

8. Press to hang up.

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Changing the Voice Mail Message Envelope

Whenever you receive a voice mail message, voice mail first plays an “envelope” that can include the time and date the message was left, the source of the message, and/or the message length. By default, the envelope contains all of this information, but you can change your envelope, as described below.

To change your message envelope:

1. Enter your mailbox as described on page 31.

2. Press to select the Personal Options Menu.

3. Press again. You can then do any of the following:

4. Press to hang up.

² Press to enable or disable the time/date option. ² Press to enable or disable the message source option. ² Press to enable or disable the message length option. ² Press to enable all options. ² Press to disable the entire envelope. ² Press to accept the envelope. ² Press to return to the Personal Options menu without changing the

envelope.

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MOVING ON

INT3000 Cordless Telephone User Guide

Changing the Call Screening Transfer Method

NOTE: The Call Screening feature is available only if it is enabled for your mailbox

(ask your System Administrator).

Depending on the Transfer Method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following may occur:

• “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call

from (caller’s name).”

• “Screened” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (caller’s name).” You can choose whether or not to accept the call (see

page 56).

To change your Transfer Method (if allowed):

1. Enter your mailbox as described on page 31.

2. Press to select the Personal Options Menu.

3. If using version 5.0 or earlier software, skip this step.

4. Press . The system tells you what your current Transfer Method is. You can

5. Press to hang up.

If using version 5.1 or higher software, press for More Options.

then select the desired Transfer Method, as follows:

² Press to select unannounced transfers. ² Press to select screened transfers. ² Press to select announce only transfers. ² Press return to the Personal Options menu without making changes.

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INT3000 Cordless Telephone User Guide

Programming a Fax Destination

NOTE: This feature is available only in versions 5.1 and higher.

With the Inter-Tel Voice Processing Unit, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number.

To change your fax destination number:

1. Enter your mailbox as described on page 31.

2. Press to select the Personal Options Menu.

3. Press for More Options.

4. Press .

5. Enter the number of your fax destination, followed by .

6. EITHER, Press to accept the number.

7. OR, Press to erase the number and re-enter it.

8. Press to hang up.

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Changing the Message Search Order

NOTE: This feature is available only in versions 5.2 and higher.

When more than one message is left in your voice mailbox, you can change the order in which you retrieve your messages, based on the date and time they were received.

To change the listening order of your messages:

1. Enter your mailbox as described on page 31.

2. Press to select the Personal Options Menu.

3. Press for More Options.

4. Press for the Message Search Order.

5. Press to change the search order for new messages or press to change

6. Press to hang up.

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the search order for saved messages. You have the following options:

² Press to retrieve the earliest-received messages first (First In/First Out). ² Press to retrieve the latest-received messages first (Last In/First Out). ² Press to return to the Personal Options menu without making changes.

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MOVING ON

INT3000 Cordless Telephone User Guide

Programming Remote Messaging

NOTE: Your installer or System Administrator must enable this feature on your voice

mailbox.

With Remote Messaging, you can program the Voice Processing Unit (voice mail) to call you when your mailbox receives new messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).

Because your mailbox can have a Primary and an Alternate cascade of numbers, you can program a cascade to be used during specific days and times. For example, if you want to be paged when you receive a message from 5-10 PM on weekdays, you can set up a Primary cascade. If you also want to receive pages for messages marked “priority” on the weekends, you could set your Alternate cascade for all day on Saturdays and Sundays.

NOTE: If for some reason voice mail is not able to use your remote notification, your

mailbox will receive a message stating that notification could not be completed.

To set up remote messaging:

1. Enter your mailbox as described on page 31.

2. If using version 5.0 or earlier software, skip this step.

If using version 5.1 or later software, press to select the Personal Options Menu.

3. Press .

NOTE: This option is not available if you do not have Remote Messaging enabled.

4. Press to set up a Primary cascade or press to set up an Alternate cas-

1 2

cade. A prompt tells you what the cascade’s current status is.

5. Do one of the following:

• To program a cascade level: Press and enter the number of the level

you wish to program (1-9). You then have the following options:

— To enable or disable the cascade level: Press . (You cannot enable

the level until a notification number is programmed.)

— To set up or change an extension or telephone number: Press .

Then press for an extension number or for an outside number.

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Then enter the number.

— To set up or change a pager number: Press . Then enter the number.

INT3000 Cordless Telephone User Guide

• To set up time of day for notification: Press . Then enter the time you

want the message notification to start and stop. Enter the times with two digits for the hour and two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour format, you are prompted to press for AM or press

for PM.

NOTE: For 24-hour notification, program the starting and ending times to be

the same.

• To set up the days of the week for notification: Press . Then select one

of the following:

— Press for Monday-Friday.

— Press for all days.

— Press to select individual days. You are prompted to press digits 1-7

which correspond to the days Sunday through Saturday.

• To select all or priority-only message notification: Press . Then press

1 2

for all messages or for priority messages only.

6. Either select another option, as described above, or press to save the settings

and exit.

MOVING ON

INT3000 Cordless Telephone User Guide

SPEED DIALING

Speed dialing allows you (and your System Administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed-Dial) or in the phone system (System Speed-Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialling the desired location number. Because the Inter-Tel system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.

Station Speed Dialing

Storing Station Speed-Dial Numbers

You can store up to ten personal speed-dial numbers and associated names in Station Speed-Dial locations 0-9. If you have programmable feature keys, you can also create Station Speed-Dial keys for one-touch speed dialing (see page 54).

To program your station speed-dial locations:

1. Dial .

2. Dial the location code 0-9 to be programmed.

3. Enter the desired name for the speed-dial number to be programmed, as described

below:

• Remain in alphanu-

meric mode: Press the keypad keys to enter the desired characters. (See the chart on the right.) The number of times a key is pressed determines which character is entered. For example, 533266 would enter “JEAN.” you need a FORWARD key to enter adjoining characters that are located under the same key or to leave spaces. For adjoining characters, press the FORWARD key once to advance to the next character. For example, 66FWD6667776 would enter “NORM.” (Note that letters correspond to the letters printed on keypad keys 1-9.) Press BACKSPACE to backspace.

NUMBER OF TIMES KEY IS PRESSED

KEY 1 2 3 4 5

1- & ( ) 1 2A B C ' 2 3D E F ! 3 4G H I * 4 5J K L

6M N O

7P Q R S 7 8T U V ? 8 9W X Y Z 9 0@:.,0

*The character available depends on the software versio

# or /

Ñ or #

INT3000 Cordless Telephone User Guide

NOTE: To use the Backspace key, you must pre-program the feature key

(feature code 314) on your phone. Refer to page 54, Programming Your Fea- ture Keys section for details on how to program the backspace key. To use

the FORWARD, PREVIOUS, NEXT, or MSG key, your system administrator must program those keys in the Database programming.

• Change to numeric mode: Press the MSG key (if you have one) and then

press the keypad keys to dial the desired numbers. Press for a hyphen () or press for a colon (:). If you have a FORWARD key, press it to

leave a space.

4. Press to save the name.

5. Dial the extension number or telephone number to be stored. If your number

includes an asterisk, pound, hookflash, or pause, change the mode to the alphanumeric mode by press once for an asterisk (*), twice for a pound (#),

spcl

three times for a hookflash, or four times for a pause. (Each pause and/or hookflash counts as one of the 16 digits.) If you have a FORWARD key, you can enter more than one *, #, pause, or hookflash by pressing FORWARD to move to the next character.

NOTE: To dial outside telephone numbers without first selecting an outgoing line,

enter a line access code (such as the Outgoing Call code “8”) at the beginning of the outside telephone number.

Press to save the number.

To view the current programming of Station Speed-Dial keys:

1. Dial .

2. Press the Station Speed-Dial key to be viewed.

3. Press to exit.

To erase a station speed-dial name and/or number:

1. Dial .

2. Dial the location code (0-9) to be erased.

3. To remove the name: Press BACKSPACE repeatedly until the name is erased.

4. Press to continue.

5. To remove the number: Press BACKSPACE repeatedly until the number is

erased.

6. Press to exit.

NOTE: To erase a station-dial name and/or number, you must pre-program the

Backspace key (feature code 314) on your phone. Refer to page 54, Programming Your Feature Keys section for details on how to program the backspace key.

INT3000 Cordless Telephone User Guide

MOVING ON

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

1. Select an outgoing line by pressing .

2. Dial and then the desired station speed-dial location number (0-9).

System Speed Dialing

Your System Administrator can store up to 1000 speed-dial numbers in System Speed-Dial locations 000-999.

To view and/or dial system speed-dial numbers:

1. Dial

2. Dial the location code (000-999) for the desired number. The number appears.

3. Press to dial the number.

USING RECORD-A-CALL

If your telephone system is equipped with a Voice Processing Unit (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message, just as you would any other mailbox message.

To use the Record-A-Call feature while on a call:

1. Press and dial .

2. If required, dial the desired mailbox number. (Your phone may be programmed to

To turn off Record-A-Call:

EITHER, Press and dial

OR, Press

spcl

select the mailbox, or you may be required to dial it.)

You hear a confirmation tone when the Record-A-Call feature is activated.

spcl

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to hang up.

call 1-4

INT3000 Cordless Telephone User Guide

PAGING

The Paging feature allows you to make an announcement through phone speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every phone in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your System Administrator. Ask your trainer or System Administrator how the zones are programmed, and list them here for your convenience

Making Pages

To make a page:

1. Dial .

2. Dial the desired zone number (0-9).

3. After the tone, make your announcement.

4. Press to hung up.

0 _______________________ 5 _______________________

1 _______________________ 6 _______________________

2 _______________________ 7 _______________________

3 _______________________ 8 _______________________

4 _______________________ 9 _______________________

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PERFORMING A “HOOKFLASH” DURING A CALL

Certain telephone service companies may require a timed hookflash (a quick hang up and release).

To generate a hookflash while using a line:

spcl

Press

INT3000 Cordless Telephone User Guide

and dial .

3 3 0

MOVING ON

PROGRAMMING YOUR FEATURE KEYS

Depending on how your system is programmed, some of your feature keys may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide or with extension numbers. In addition, you can combine the feature key and Station Speed-Dial functions to program a feature key to dial an outside number.

To program a user-programmable feature key:

1. Dial .

2. Press the feature key you want to program.

3. Dial the feature code you want to store under that key. (Refer to the back of this

guide for default feature codes.)

To return all function keys to their original default values:

Dial .

To display the current function key values:

1. Dial .

2. Press the feature key you want displayed.

3. Press to hang up.

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To program a user-programmable function key as a Station Speed-Dial key:

1. Dial .

2. Press the feature key you want to change into a Station Speed-Dial key.

3. Dial (default Station Speed Dial feature code).

4. Dial a digit 0-9 when the display asks for a number. This is the station speed-dial

number “location.”

NOTE: Station Speed-Dial keys created using this procedure are not the same as

the SYS SPD feature key found on some phones. To use the SYS SPD feature key, see page 52.

You can now use the procedure outlined on page 50 to program and use the Station Speed-Dial key.

INT3000 Cordless Telephone User Guide

USING ACCOUNT CODES

If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, the system will periodically print out a record of telephone calls placed from the phones within the system. Account codes can be used to add information to these reports.

There are three types of account codes:

• Standard account codes that are entered into the SMDR report automatically whenever you place a call.

• Forced account codes that you must dial before being allowed to place an outside call.

• Optional account codes that can be entered at any time during a call.

NOTE: Your customer service representative or System Administrator can tell you

which types of account codes are used on your telephone system.

To enter an optional account code:

1. Press and dial .

2. Enter the optional account code. If the account code is not immediately accepted,

To set an account code for all calls placed from your phone:

1. Dial

2. Dial the account code. If the account code is not immediately accepted, press

To disable the code:

Dial and press .

spcl

press .

. This code will be used for all calls made from your phone until it is dis-

abled.

9 9

MOVING ON

INT3000 Cordless Telephone User Guide

SCREENING CALLS

NOTE: This feature is available only if your telephone system is equipped with a Voice

Processing Unit (voice mail).

If your voice mailbox is programmed correctly, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls. Depending on the Transfer Method you use, calls from voice mail may be unannounced, announce only, or screened calls (see page 46 for details).

If your voice mailbox is programmed for screened calls, you have the following options when you receive a transfer:

• To accept the call: Press .

• To replay the announcement: Press .

• To send the call to voice mail: Press .

• To forward the call to another extension: Press and then enter the extension

number.

• To refuse the call: Press .

USING THE DIRECTORIES

With directories, you can use your phone keypad to find names and numbers. You can then use the directory information to make calls, access features, or leave voice mail messages.

Phone Directory

The phone directory contains a list of the extension numbers, System Speed-Dial numbers, feature codes, and their associated names. To search for an item, you can enter the full or partial name. The system will then find the closest match. Once the correct match is displayed on your phone, you can dial the number or press a key to access that extension or feature.

INT3000 Cordless Telephone User Guide

To perform a directory search:

1. Dial .

2. Press to select the intercom directory, press to select the outside num-

3. Enter letters or numbers (up to 10 characters) as described below:

3 0 7

1 2

ber directory, or press to select the feature code directory.

• Remain in alphanumeric mode: Press the keypad keys to enter the desired

characters. (See the chart below.) The number of times a key is pressed determines which character is entered. For example, 77776444844 would enter SMITH. You need a FORWARD key to enter adjoining characters that are located under the same key or to leave spaces. For adjoining characters, press the FORWARD key once to advance to the next character. For exam- ple, 5666FWD66337777 would enter JONES. (Note: The letters correspond to the letters printed on keypad keys 1-9.) Press BACKSPACE to back- space.

NOTE: To use the Backspace key, you must preprogram the feature key (fea-

ture code 314) on your phone to use the Backspace key. Refer to page 54, Programming Your Feature Keys section for details on how to program the backspace key. To use the FORWARD, PREVIOUS, NEXT, or MSG key, your system administrator must program those keys in the Database programming.

• Change to numeric mode: Press the MSG key (if you have one) and then

press the keypad keys to enter an extension number.

4. Press to view the selected name. The display will time out if the number is

not dialed.

To dial a number or feature code while it is displayed:

Press .

MOVING ON

INT3000 Cordless Telephone User Guide

NUMBER OF TIMES KEY IS PRESSED

KEY 1 2 3 4 5

1- & ( ) 1 2A B C ' 2 3D E F ! 3 4G H I * 4 5J K L

6M N O

7P Q R S 7 8T U V ? 8 9W X Y Z 9 0@:.,0

*The character available depends on the software versio

# or /

Ñ or #

Voice Mail Directory

Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. You can also use these directories to leave a voice message with another user. Like the phone directories, you don’t have to enter the full name because the system finds the closest match based on your entry.

To perform a directory search:

When prompted, press the keys to enter the name. The number of times a key is pressed determines which character is entered, as shown below. When adjoining characters are under the same key, press FWD to advance to the next character. For example, 5666FWD66337777 enters “JONES.”

KEY 1 2 3 4 5

1- & ( ) 1 2A B C ' 2 3D E F ! 3 4G H I * 4 5J K L

6M N O

7P Q R S 7 8T U V ? 8 9W X Y Z 9 0@:.,0

*The character available depends on the software version

NUMBER OF TIMES KEY IS PRESSED

# or /

Ñ or #

NOTE: If you need help, press at any time while spelling a name. Voice mail will

play a helpful prompt instructing you how to enter a name.

To use the directory to leave a voice mail message:

1. Dial the voice mail extension number.

2. Press for Directory Services.

3. Enter the desired name, as described above, and press . The selected name is

played.

4. Do one of the following:

• Press to accept the name.

• Press to hear the previous name in the directory.

• Press to hear additional information for the selected name (if allowed).

• Press to hear the next name in the directory.

• Press and spell a new name to search for a different name.

• Press

to switch the first/last name sort order.

INT3000 Cordless Telephone User Guide

PROGRAMMING REMOTE FEATURE ACCESS

If you are away from your desk and forgot to put your phone in DND, don’t worry. With the Remote Feature Access, you can place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access your phone features from an outside line.

NOTE: For your convenience, a pocket-sized guide of the Remote Feature Access is

located in the front of this guide.

Remote Access Password

Before you use Remote Feature Access, you should program a password, as described below.

To change the password from your phone:

1. Dial .

2. Enter your current password, followed by .

NOTE: Your extension number is your password at default.

3. Enter the new password followed by .

4. Enter the new password again for verification followed by . You hear a con-

firmation tone.

To change the station password using Remote Programming: See the following section.

Remote Feature Access

To access your phone from another phone:

1. Dial .

2. Enter your extension number.

3. Enter your password followed by . You can now use any of the following

3 5

features.

To change the station password using Remote Programming:

a. Dial . b. Enter the new password, followed by . c. Enter the new password again for verification, followed by .

To turn on Do-Not-Disturb:

a. Dial . b. Enter message number (01-20) and, if desired, enter the optional second-line

message text.

MOVING ON

INT3000 Cordless Telephone User Guide

c. Press .

talk

To turn off Do-Not-Disturb:

Dial , then press .

talk

To turn on Call Forward:

a. Enter one of the following Call Forward feature codes.

All Calls . . .. .. . . . .. . . .. . .355

If No Answer . . .. . . .. . . .. . .356

b. Enter an extension number or enter a trunk access code followed by an out-

side telephone number.

c. Press .

talk

To turn off Call Forward:

Dial , then press .

talk

REQUESTING AGENT HELP

Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.

If the Agent Help Extension is a phone, the phone’s microphone is automatically muted so that the supervisor cannot be heard unless he or she presses the MUTE key. If the Agent Help Extension is a single-line phone, however, the supervisor can be heard as soon as the conference is established. In either case, the supervisor can hear all other parties on the call.

To use the Agent Help feature while on a call:

1. Press and dial . If you hear repeating error tones, the Agent

spcl

Help feature is not available at your phone, you already have four parties in your call, not enough system circuits are currently available, or the Agent Help Extension is in do-not-disturb.

2. Dial the Agent Help Extension number, if required. (Your phone may be pro-

grammed to automatically dial the number, or you may be required to dial it.)

If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is enabled, and the supervisor can monitor or join your call.

If the Agent Help Extension rejects the call, you hear a confirmation tone and the display shows AGENT HELP REJECTED.

3 7 5

If Busy.. . . .. . . .. . . .. .. . . .. . . 357

If No Answer/Busy. .. . . .. . .358

INT3000 Cordless Telephone User Guide

To respond to an Agent Help request at a display phone:

When you receive an Agent Help, your display shows <name> REQUESTS HELP. You can do one of the following:

• To accept the call: Answer as usual.

• To reject the call: Dial . You will hear a confirmation tone.

3 7 6

MOVING ON

INT3000 Cordless Telephone User Guide

WORKING IN HUNT GROUP

Your system may be programmed with “hunt groups.” Hunt groups are groups of phones that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your System Administrator.

Hunt Group Calls Enabled/Disabled

If you are a member of a hunt group, you can enable or halt hunt group calls.

To turn on or off hunt group calls:

1. Dial .

2. Press to hang up.

3 2

talk

ACD Hunt Groups

Some hunt groups use a special feature called Automatic Call Distribution (ACD) that distributes the hunt group calls equally among the available members. These hunt group members are referred to as “agents,” who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls.

Distributing Calls

Calls are distributed through an ACD hunt group based on Agent IDs or extensions, as described below.

• Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent is assigned an Agent ID number to enter during the login procedure (described on the next page). The hunt group calls are routed to logged-in agents, according to their Agent ID number instead of their extension number. Because the Agent ID is not associated with any extension, the agent can use any phone in the system to log in.

• Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in.

INT3000 Cordless Telephone User Guide

Logging In and Out of ACD Hunt Group

Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent.

To log in to all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code:

3 2

Dial and enter your Agent ID, if necessary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.

NOTE: This feature code acts as a toggle. If you were already logged in, the display

shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

To log in to one or more hunt groups using the ACD Agent Login feature code:

1. Dial . The display shows AGENT LOGIN ACD NUMBER.

2. EITHER, Enter the desired ACD hunt group number.

OR, Press to log in to several ACD hunt groups at once. The display shows AGENT LOGIN AGENT ID.

NOTE: If you entered an invalid hunt group number, the display shows NOT AN

ACD HUNT GROUP, and you hear repeating tones.

3. Do one of the following:

• To log into to ACD hunt group(s) using Agent IDs: Enter your Agent ID.

3 2 6

The display shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt group(s) that you requested above, that use the Agent ID that you entered in this step.

MOVING ON

NOTE: If another Agent ID is already logged in at this phone, you hear

repeating tones, and the display shows DIFFERENT AGENT ID ALREADY USED. You must have the other agent log out before you can use that phone.

• To log into to ACD hunt group(s) that do not use Agent IDs: Press .

The display shows AGENT LOGGED INTO ALL ACDS. You are logged into the ACD hunt group(s) that you requested above that do not use Agent IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO <hunt group>.

If you are not a member of the entered hunt group, the display shows NOT AN

AGENT IN THIS HUNT GROUP and you hear reorder tones. Start over.

4. Press to hang up. Repeat this procedure to log into additional ACD

talk

groups, if necessary.

INT3000 Cordless Telephone User Guide

When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.

NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call

you receive (after you log in or remove your phone from DND while logged in) will ring until you answer it. You will, however, be automatically connected to subsequent calls.

To log out of one or more ACD hunt group:

1. EITHER, Dial to log out of all of your ACD hunt groups at once.

3 2

The display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.

OR, Dial . One of the following displays will appear:

3 2 7

• If you were logged in to only one hunt group, the display shows AGENT

LOGGED OUT OF <hunt group>. The procedure is complete.

• If you were logged in to more than one hunt group, the display shows

AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired ACD hunt group.

• If you were not logged in to any hunt group, the display shows NOT

LOGGED INTO ANY ACD GROUP.

2. Press to hang up.

talk

Ending an ACD Hunt Group Call

Each time you end an ACD hunt group call, a wrap-up timer is started. Until this timer expires, you will not receive another call through any ACD hunt group. You can, however, end the wrap-up session before this timer expires, as described below.

To terminate the ACD Agent wrap-up period before the timer expires:

3 2

Dial .

NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT

ACCESS RESERVED FEATURE.

INT3000 Cordless Telephone User Guide

Learning More

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . .65

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

WELCOME

If you want to know more about your phone and voice mail system, this is the section for you. With additional information and an FAQ, you should be able to find answers to most of your questions.

WHAT THE ADMINISTRATORS CAN DO FOR YOU

The administrators are the people to whom you should turn if you have any problems with your phone and/or voice mail. They have access to advanced programming features and can reset certain settings associated with your phone.

The types of administrators that can help you with your phone/voice mail are as follows:

• System Administrator: Performs certain telephone system functions, including:

— Setting the date and time

— Programming System Speed-Dial numbers

— Making database changes, such as programming user names, toll restriction,

Do-Not-Disturb messages, and extension numbers.

• Voice Mail Administrator: Performs tasks associated with the voice mail sys- tem, including:

— Recording a broadcast message that is sent to all mailboxes at once

— Performing mailbox maintenance (such as changing your password)

— Customizing voice mail prompts

Remember, your phone system may be programmed differently; so, it is important that you know who your administrators are to ensure you understand how to use this guide as it applies to your phone and voice mailbox. If you are a System Administrator or if you need additional information not available in this guide, refer to the Administrator’s Guide.

INT3000 Cordless Telephone User Guide

GETTING STARTED

LEARNING MORE

TROUBLESHOOTING

If your INT3000 is not performing to your expectations, please try these simple steps. If you are still unable to resolve the problems, contact your service representative.

NOTE: Do not attempt to service this unit yourself. All service must be done by quali-

fied service personnel.

PROBLEM POSSIBLE SPLUTIONS

Charge light will not come on when Handset is placed in Battery Charger.

Conversation interrupted frequently.

Warning tone and NO SERVICE message.

Handset does not ring.

• Make sure the AC Adapter is plugged into the Battery Charger

and wall outlet.

• Make sure Handset is properly seated in Battery Charger.

• Make sure the Battery Pack is properly placed in the Handset.

• Make sure that the charging contacts on the Handset and Bat-

tery Charger are clean.

• Make sure that the Base Unit antenna is fully vertical.

• Move closer to the Base Unit.

• Check for LOW BAT warning.

Move closer to the Base Unit.

• Ringer switch may be set in the OFF position.

• Battery may be weak. Charge the Battery Pack for 8-10 hours.

• Make sure the Base Unit antenna is fully vertical.

• The Handset may be too far away from the Base Unit.

INT3000 Cordless Telephone User Guide

FREQUENTLY ASKED QUESTIONS (FAQ)

This section includes some of the most frequently asked questions. If you have problems with your phone or voice mailbox, refer to this section before you contact your System Administrator or Inter-Tel.

Q1. How do I program System Speed-Dial numbers?

A1. Only your System Administrator can program System Speed-Dial numbers. You can,

however, program up to ten Station Speed-Dial numbers (see page 50).

Q2. How do I change the time and date on my phone?

A2. Only your System Administrator can change the time and date. Please contact your

System Administrator if you notice that the date and time are incorrect.

Q3. How can I retrieve messages if I don’t know the password for my voice mail?

A3. Try using your extension number, which is your default password. Or, maybe you

don’t have a password, in which case pressing is all you need to do. If these options don’t work, contact your System Administrator, who can change or erase the password for you. You can then retrieve your messages and reset the password, if desired (see page 31).

Q4. Why can’t I retrieve deleted messages?

A4. Voice mail may have erased your message. After a programmed amount of time has

lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see

page 34). If you attempted to undelete a voice mail within this time frame, however,

your telephone system may not have the latest software (the “undelete” feature was a recent addition). Or, your voice mail system may not have sufficient space programmed to store deleted messages. Contact your System Administrator to determine if this feature is available.

Q5. How can I set the number of rings that are allowed before the call is sent to voice

mail?

A5. Only your System Administrator can change the number of rings. You cannot alter

this at your phone.

Q6. How can I change the name displayed on my phone?

A6. Only your System Administrator can change the user names assigned to extensions.

INT3000 Cordless Telephone User Guide

GETTING STARTED

LEARNING MORE

Q7. How do I scroll the display screen?

A7. Press the low end of the volume key to scroll down or the high end to scroll up.

Q8. Why can’t I program a Station Speed-Dial number to the key I want? It keeps saying

that the key is non-programmable.

A8. Your System Administrator has programmed that key as a non-programmable key.

Because you cannot override system programming from your phone, you must choose another key.

Q9. Why can’t I use one of the features described in this guide?

A9. There are a few reasons why you might not be able access the feature. Some possible

reasons include:

• Your system software version may not support the feature (this guide covers all versions).

• Your System Administrator may not have enabled the feature for your phone.

• Your System Administrator may have programmed your phone to block the fea-

ture.

INT3000 Cordless Telephone User Guide

Index

About This Guide 16 About Voice Mail 2, 15 About Your Phone 2 Accessing Your Phone 59 Account Codes 55 ACD (Automatic Call Distribution) Hunt Groups 62 ACD Agent IDs 62 ACD Hunt Group Login 63 ACD Hunt Groups 62 Administrators 65 Agent Help 60 Alternate Greeting 43 Attaching the Belt Clip to the Handset 8 Automatic Call Distribution (ACD) 62 Automatic System Forwarding 26

Basic Key Functions 3 Battery Packs xii

Call Forwarding 25 Call Screening 56 Call Transfer 23 Call Waiting 21, 29 Callback And Call Waiting 23 Callbacks 19, 20 Calls

enabling/disabling hunt group 62 ending ACD 64 making emergency 21 redirecting 20, 21 waiting for called phone 19

Canceling

callback requests 19

unheard messages 36 Canceling Unheard Messages 36 Cascade Levels 48 Changing

call screening transfer method 46

directory name 44

fax destination number 47

language 42

message envelope 45 message search order 47 personal greeting 44 transfer method 46 voice mail message envelope 45

voice mailbox password 45 Charging Unit Wall Mounting 14 Conference Calls 52 Connecting the AC Adapters 7 Connecting the Telephone Cord 7

Date, Time, Name, and Extension Number Display 28 Default Feature Codes 73 Default Station Operation 43 Defaults

do-not-disturb message chart 37

mailbox password 18

reminder message chart 39 Delivery Options 35 Dialing Station Speed-Dial Numbers 52 Direct Wall Mounting 13 Directories 52

name 18, 44

phone 56

search 58

voice mail 58 Disabling

account codes 55

hunt group calls 62 Displaying Information

outside party’s name 28 Displaying Information on Your Phone 28 Distributing Calls 62 Do-Not-Disturb 52

Emergency Calls 21 Enabling

do-not-disturb 38

hunt group calls 62 Ending an ACD Hunt Group Call 64 Entering Account Codes 55 Entering Your Mailbox 31

Fax Destination Number 47 Feature Buttons 5

INDEX

INT3000 Cordless Telephone User Guide

Feature Codes, Default 73 Features

redirect calls 20, 21 ring intercom always 19

speed dialing 50 Finding Your Way 1 Forwarding Calls 25

redirect calls 26 Frequently Asked Questions (FAQ) 66, 67 Full Mailbox 31

Getting Started 17 Greetings 43

Making Pages 53 Manual Call Forwarding 25 Message

count 31 envelope 45 notification 49

search order 47 Message center 29 Messages

listening 32

receiving 32

sending 35

using do-not-disturb 52 Messaging, Remote 31 Moving On 41 Multilingual Capability 42 Muting The Microphone 22

Handset Controls 4 Hold 22 Hunt Group Calls Enabled/Disabled 62 Hunt Group Remove/Replace 60 Hunt Groups 62

If You Do Not Have A MSG Button 29, 30 If You Have A MSG Button 29, 30 Individual Hold 22 Individual hold 22 Initializing Your Mailbox 18 Installing the INT3000 7 Interaction With The Telephone System 6 Intercom Calls 19

Keypad and Indicators 2

Language 42 Learning More 65 Leaving Messages 29 Listening to Messages 32

Mailbox Almost Full 31 Making and Receiving Calls 19 Making Emergency Calls 21

Notification Days and Times 49

Outside

party’s name 28 Outside Calls 20, 21 Outside Party’s Name 28

Paging 53, 58 Passwords 45

changing default 18 Performing a “Hookflash” During a Call 53 Performing a Directory Search 58 Phone Configuration 42

changing language selection 42 Phone Directory 56 Place On Hold And Mute 21 Placing Calls On Hold 22 Placing Conference Calls 23 Placing Outside Calls 20 Primary Greeting 43 Primary Language 42 Programming

cascade levels 48

fax destination 47

feature keys 54

notification days and times 49

outside number as a feature key 54

INT3000 Cordless Telephone User Guide

remote feature access 59 remote messaging 48 ring intercom always 19

secondary extension keys 54 Programming Remote Feature Access 59 Programming Your Feature Keys 54

Station Speed Dialing 31, 50 Station-to-station Messages 29 Storing Station Speed-Dial Numbers 50 System Administrator 65 System Hold 22 System Speed Dialing 52

Queue the Line 19

Range Limits 5 Receiving

outside calls 21 Receiving Intercom Calls 20 Receiving Messages 30 Rechargeable Battery Packs and the Charger 9 Record-A-Call 52 Recording Personal Greetings 43 Recording Voice Mail Directory Name 44 Redialing a Number 27 Redirect Call 26 Redirect Calls 20, 21 Reminder Messages 58 Remote Access Password 59 Remote Feature Access 59 Remote Messaging 48 Remote Programming 58, 59 Remote Reature Access 59 Requesting a Callback 19 Requestion Agent Help 60 Responding to a Waiting Call 21 Reverse Transfer 20, 21 Ring Intercom Always 19

Screening Calls 56 Search Order 47 Searching in the Directories 58 Secondary Language 42 Selecting the Location 7 Sending Messages 35 Setting Account Codes 55 Setting Preferences 42 Setting Remote Messaging 48 Speed Dialing 50 Standard Wall Plate Mounting 12 Station Password 59

Terminating the ACD Agent Call 64 Timers 19, 25 To an Outside Number 24 To Another Extension 24 To Voice Mail 24 Transferring Calls 24 Transferring To An Outside Number 24 Transferring To Another Extension 24 Transferring To Voice Mail 24 Troubleshooting 66

Undeleting Messages 34 Using

defaults 18, 37, 39, 43

do-not-disturb mode 52

feature keys 54

Using Account Codes 55 Using Do-Not-Disturb Mode 37 Using Record-a-call 52 Using Reminder Messages 39 Using the Directories 56 Using the INT3000 4 Using Voice Mail Messages 32

Voice Mail

directory 58

directory name 44

message envelope 45

password 45

Voice Mail Directory 58 Voice Mail Messages 32

canceling unheard messages 36

listening to messages 32

sending Messages 35

Voice Mail Options 43 Voice Processing Unit 15

INDEX

INT3000 Cordless Telephone User Guide

Waiting Calls 21 Wall Mount Installation 12 Welcome 1, 17, 41 What the Administrators Can Do for You 65

Working in Hunt Group 62 Wrap-Up Timer 64

Zones, Page 53

INT3000 Cordless Telephone User Guide

Default Feature Codes

Use the blank spaces below to enter custom feature codes, if necessary.

UTSIDE LINE ACCESS CODES

ACCESS CODE NAME ACCESS CODE NEW CODE

Select Line Group 1-208 9201-9299, 93000-93107 Automatic Route Selection 9200 Emergency Call 911 Outgoing Call 8

EXTENSION NUMBERS

EXTENSION NAME EXTENSION NUMBER NEW NUMBER

Phone Extensions 1000-1511 Hunt Groups 2000-2074 Attendant 0

GENERAL FEATURE CODES

FEATURE NAME FEATURE CODE NEW CODE

Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing Call) 351 Automatic Intercom Access On/Off 361 Automatic Line Access On/Off 360 Automatic Line Answer 350 Background Music On/Off 313 Backspace Key 314 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer/Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time And Date 300 Do-Not-Disturb 370 Do-Not-Disturb Cancel 371 Do-Not-Disturb On/Off 372

INT3000 Cordless Telephone User Guide

FEATURE NAME FEATURE CODE NEW CODE

Do-Not-Disturb Override 373

GENERAL FEATURE CODES (CONTINUED)

FEATURE NAME FEATURE CODE NEW CODE

Enhanced Speakerphone Enable 310 Feature Key Default 395 Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Off 316 Headset On/Off 317 Hold – Individual 336 Hold – System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove/Replace 324 Message 365 Cancel Message That You Left 366 Cancel Message On Your Phone 368 Silent Message 367 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Keys 397 Program Station Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer (Call Pick-Up) 4 Review Keys 396 Ring Intercom Always On/Off 377 Ring Tone Selection 398 Station Speed Dial 382 Station Speed-Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On/Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345

INT3000 Cordless Telephone User Guide

Voice Mail Flow Chart

OTE: At any menu level, you can press to Cancel or return to the Previous Menu or press to Accept.

ENTERING YOUR MAILBOX

• EITHER, Press and the MSG key to respond to a

message from voice mail. OR, Call the voice mail exten-

sion number, press , and enter your mailbox number.

• Enter your password and then

SUBSCRIBER MAILBOX MENU

Listen to New Message

Send A Message

Listen to Saved Messages

Personal Options

Message Options

SENDING A MESSAGE

• Dial the mailbox number, reply to a message, or forward a message.

• Record your message. To pause press

To erase press

spcl

PERSONAL OPTIONS

Record Greeting

Primary Greeting Alternate Greeting System Greeting

Also see Recording Options

Record Directory Name

See Recording Options

Record Password

Change Envelope Settings

Time and Date Message Source Message Length All Options No Options

Remote Messaging

Primary Cascade Alternate Cascade

More Options

Fax Destination Message Order Transfer Method

LISTENING TO MESSAGES

While the message is playing:

Back Up

Pause

Move Forward

Lower the Volume

Play the Envelope

Increase the Volume

Save the Message

Delete the Message

Skip to the End

After the message:

Replay to Message

Reply to the Message

Voice Mail Message Return Call

Forward a Copy

See Recording Options

Listen to Previous Message

Play the Envelope

Listen to Next Message

Save the Message

Delete the Message

• Hang up to send OR

Press for options.

RECORDING OPTIONS

Replay

Add

Erase and Re-Record

Delivery Options

DELIVERY OPTIONS

Private

Certified

Priority

Send to Other Mailboxes

Send and Exit

talk

MESSAGE ORDER

New Messages

Saved Messages

TRANSFER METHOD

Unannounced

Screened

Announce Only

MESSAGE OPTIONS

Cancel Unheard Messages

Recover Deleted Messages

Listen Recover All Erase All

Program Cascade Level

Enter cascade level number, then:

Enable/Disable Enter Personal #

Enter Pager #

Enter Time of Day

Set Days of Week

Monday-Friday All Days

Individual days 1-7

Select Message Types

All Messages Priority Messages

LISTENING TO MESSAGES

Part No. 935.0352 (UCZZ01717EA) Issue 2, November 2003

A:46/1463A

Inter-Tel INT3000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice

Table of Contents

Important Safety Instructions

Warnings

Range Limits

Radio Interference

More Than One Cordless Telephone

Privacy

Base Units and Handsets

Battery Packs

Not Waterproof

Finding Your Way

Basic Message Display Functions

USING THE INT3000

Handset Controls

TALK K ey

CHANNEL Key

R/VOL Key

SPCL Key

CALL Key

Range Limits

Feature Keys

Interaction With The Telephone System

INSTALLING THE INT3000

Selecting the Location

Connecting the Telephone Cord

Connecting the AC Adapters

Attaching the Belt Clip to the Handset

Rechargeable Battery Pack and the Charger

Low Battery Indicator

Installing The Battery Pack In The Handset

Charging the Battery Pack Inside the Handset

Charging Spare Battery Packs (Optional)

Cleaning The Battery Charging Contacts

WALL MOUNT INSTALLATION

Standard Wall Plate Mounting

Direct Wall Mounting

Charging Unit Wall Mounting

ABOUT THIS GUIDE

Getting Started

INITIALIZING YOUR MAILBOX

MAKING AND RECEIVING CALLS

Intercom Calls

Placing Intercom Calls

Receiving Intercom Calls

Outside Calls

Placing Outside Calls

Receiving Outside Calls

Emergency Calls

Call Waiting

PLACING CALLS ON HOLD

PLACING CONFERENCE CALLS

TRANSFERRING CALLS

To Another Extension

To Voice Mail

To an Outside Number

FORWARDING CALLS

Manual Call Forwarding

Redirect Call

REDIALING A NUMBER

DISPLAYING INFORMATION ON YOUR PHONE

Date, Time, Name, and Extension Number Display

Outside Party’s Name

STATION-TO-STATION MESSAGES

Leaving Messages

Receiving Messages

ENTERING YOUR MAILBOX

USING VOICE MAIL MESSAGES

Listening to Messages

Undeleting Messages

Sending Messages

Canceling Unheard Messages

USING DO-NOT-DISTURB MODE

USING REMINDER MESSAGES

Moving On

SETTING PREFERENCES