Inter-Tel INT2000 User Manual

INT2000
USER GUIDE
Part No. 935.0350 Issue 1, September1997
##
Inter-Tel INT2000 User Guide
INTRODUCING THE INT2000 1.............................
WARNINGS 2.............................................
Range Limits 2...............................................
Cordless Telephones And Privacy 2.............................
Base Units and Handsets 2....................................
Battery Packs 3..............................................
Not Waterproof 3.............................................
INSTALLING THE INT2000 4...............................
Selecting The Location 4......................................
AC Adapters 4...............................................
Attaching The Belt Clip To The Handset 5.......................
Rechargeable Battery Packs And The Charger 5.................
USING THE INT2000 8.....................................
Handset Controls 8...........................................
Range Limits 8...............................................
Feature Buttons 9............................................
The SPCL Button 10..........................................
CALL Buttons 10.............................................
Interaction With The Telephone System 10......................
User-Programmable Feature Buttons 13.........................
INTERCOM CALLS 14.....................................
Placing Intercom Calls 14......................................
Receiving Intercom Calls 14...................................
OUTSIDE CALLS 15.......................................
Placing Outside Calls 15.......................................
Receiving Outside Calls 15....................................
Call Screening 16.............................................
Inter-Tel Integrated Systems, Inc. 9/97
Inter-Tel INT2000 User Guide
PLACING CALLS ON HOLD 17..............................
MUTING THE MICROPHONE 17............................
REQUESTING A CALLBACK 18.............................
CALL WAITING 18.........................................
PICKING UP A CALL FROM ANOTHER PHONE
(REVERSE TRANSFER) 18.................................
ACCOUNT CODES 19.....................................
STATION-TO-STATION MESSAGES 20......................
Leaving Messages 20.........................................
Receiving Messages 21.......................................
CALL TRANSFER 22.......................................
Transferring To Another Extension 22...........................
Transferring To Voice Mail 22..................................
Transferring To An Outside Number 22..........................
CALL FORWARDING 23....................................
Manual Call Forwarding 23.....................................
Automatic System Forwarding 23...............................
STATION SPEED DIALING 24..............................
Storing Station Speed-Dial Numbers 24.........................
Using Speed-Dial Buttons 25...................................
Dialing Station Speed-Dial Numbers 25..........................
SYSTEM SPEED DIALING 25...............................
INTERCOM, OUTSIDE, AND FEATURE DIRECTORIES 26.....
REDIALING 27............................................
CONFERENCE CALLS 28..................................
PAGING 29...............................................
RECORD-A-CALL 29.......................................
DO-NOT-DISTURB 30......................................
REMINDER MESSAGES 32................................
Inter-Tel INT2000 User Guide
MISCELLANEOUS FEATURES 33...........................
Standard And Alternate Keymaps 33............................
Date, Time, Name, and Extension Number Display 33.............
Hookflash 33.................................................
SPECIAL PROGRAMMING 34..............................
Ring Tone Selection and Volume 34............................
Programming for Private Intercom Calls 34.......................
Hunt Group Remove/Replace 34...............................
ACD HUNT GROUPS 35...................................
ACD Hunt Group Login 35.....................................
ACD Hunt Group Logout 35....................................
ACD Agent Wrap-Up Terminate 35.............................
AGENT HELP 36..........................................
TROUBLESHOOTING 37...................................
OPTIONAL EQUIPMENT AND REPLACEMENT PARTS 38.....
Optional Headset 38..........................................
Optional Backup AC Adapter 38................................
Other Optional Accessories and Replacement Parts 38............
NOTES 39................................................
DEFAULT FEATURE CODES 42............................
Inter-Tel INT2000 User Guide

INTRODUCING THE INT2000

Congratulations on your purchase of the Inter-Tel INT2000 cordless tele­phone. Itis designed to workon an Inter-Teltelephone systemto provide you with access to multiple lines, Caller ID, and other phone system features.
Tohelpfamiliarize yourself withthefeaturesoftheINT2000andget the most from your new phone, please read this user guide thoroughly.
Your INT2000 includes the following items:
Handset
Base Unit
Battery Charger
Telephone cord
AC Adapters for Base Unit and Battery Charger
Two rechargeable Battery Packs
Belt Clip
Wall Mount Adapter
Ifanyofthese itemsare missing or damaged, contact your service representa­tive. If your INT2000 is not performing to your expectations, please try the simplestepslistedintheTroubleshootingsection of this user guide. If you are still unable to resolve the problem, contact your service representative.
1
Inter-Tel INT2000 User Guide

WARNINGS

Range Limits

The INT2000 is designed for commercial use. Range has been approved for 150 to 300 feet per Base Unit. Actual range may be less or greater than this distance depending on the environment. Building wiring, walls, elevators and other electronic interference frequencies maylimit the range of this tele­phone.Pleaseconsultyourtelecommunicationsconsultant for testing of your location.
To maximize the range capability, do the following:
Locate the Base Unit a t the highest point possible in the center of your coverage zone. Ifyouare planningto cover an outdoorarea, suchas a car lot, building grounds, or campus, place the unit near a window and the highest point within the building.
Place the Base Unit away from anyelectronic device. This includes, but is not limited to, computer screens, radios, electronic signs, coffee pots, microwaves, and other electronic devices.

Cordless Telephones And Privacy

Cordlesstelephones areradiodevices.CommunicationsbetweentheHandset andBaseUnitofyourcordlesstelephoneare accomplishedbymeans of radio waves which are broadcast over the open airways. Because of the inherent physical properties of radio waves, your communications can be received by radio receiving devices other than your own telephone unit.

Base Units and Handsets

The Handsets are programmed to work a specific Base Unit. You cannot switchto a newHandsetor a new Base Unit without having it reprogrammed by Inter-Tel.
2
Inter-Tel INT2000 User Guide

Battery Packs

The Battery Packs contain rechargeable, sealed, lead-acid batteries. To re­duce the risk of fire or injury to personsby the battery, read and follow these instructions:
Useonly the appropriatetype and size BatteryPack specifiedin this user guide.
Do not dispose of the Battery Pack in a fire. The cell may explode.
Do not open or mutilate the Battery Pack. Released electrolyte is corro­sive and may cause damage to the eyes or skin. It may be toxic if swal­lowed.
Exercise care in handling the Battery Pack in order not to short the bat­tery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.
Donot chargetheBatteryPackusedinthistelephoneinanychargerother thantheoneprovidedwithit.Usinganother chargermaydamagethebat­tery, or cause the battery to explode.
Observe proper polarity orientation between the Battery Pack and Bat­tery Charger.
Do not short circuit the Battery Pack.

Not Waterproof

Thisunitisnotwaterproof.Toreducetheriskoffire, electricalshock,ordam­age to the unit, DO NOT expose this unit to rain or moisture.
3
Inter-Tel INT2000 User Guide

INSTALLING THE INT2000

Selecting The Location

Selecta locationfor the INT2000thatavoidsexcessive heat or humidity.The BaseUnitofyour INT2000 can be placed ona deskortabletopnearastandard 120V AC outlet and telephone line jack. The Base Unit can also be mounted on a standard wall plate using t he Wall Mount Adapter. Keep the Base Unit and Handset away from sourcesofelectrical noise (motors, fluorescentlight­ing, computers).
Before using your INT2000, be sure to raise t he antenna to the vertical posi­tion.

AC Adapters

The smaller AC Adapter, with the yellow ring on the connector, connects to theyellowjackon the backoftheBatteryCharger.The otherACAdaptercon­nects to the back of the Base Unit.
The AC Adaptersare equipped with a polarized line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way.If you are unableto insert the plug fully intothe outlet, try reversingthe plug.If you cannot plugthe AC Adapter intothe outlet, contact anelectrician about replacing the outlet.
NOTE:Routethepower cord where it will not create a trip hazard, or where it could become worn and create a fire or other electrical hazard.
4
Inter-Tel INT2000 User Guide

Attaching The Belt Clip To The Handset

Youcanuse the Belt Clip to attach the Handset to your belt or pocket forcon­venient portability.
1. SnapthetaboutoftheBeltClip notch on the topof the Handset.
2. Slide the clip into the tab slot. The Belt Clip is designed to fit snugly into the Handset.
3. Press firmly until the Belt Clip snaps into place.
4. Toremove, simply press the re­taining clip in toward the Belt Clip blade and slide the clip up at the same time. Once theBelt Clip is removed, remember to re-install the cover tab.

Rechargeable Battery Packs And The Charger

NOTE:Youcanonly use your INT2000 withthe Handset when itisout of the Battery Charger.
The rechargeable Battery Pack must be fully charged before using your INT2000 for the first time (this requires 6-8 hours).
The unique design of your INT2000 allows you to place the Handset in the Battery Charger with or without the Belt Clip attached. The Battery Charger alsohas the abilityto charge a secondbattery with or withoutthe Handsetbe­ing charged. The Battery Packs can automatically be recharged either in or out of the Handset.
Rechargeablebatteries can develop a reduced charge capacity caused by re­peated charge and discharge cycles. The battery life will seem to be shorter every time you use the unit. To avoid reduced charge capacity, operate the unit until theBATT LOW indicator appears. Do this at least once a month. Avoid “topping off” the charge after using the phone for a short time.
5
Inter-Tel INT2000 User Guide
Low Battery Indicator
WhentheBatteryPack intheHandsetis lowandneedsto be charged,youwill seea BATT LOWmessageonthedisplay. If youareona call, only theTALK button will operate and the Handset beeps every 3 seconds. In standby mode, no buttons operate and the Handset beeps every 15 seconds for up to 15 min­utes.
Complete your call as quickly as possible and return the Handset to the Bat­tery Charger for charging, or replace the Handset Battery Pack with another charged Battery Pack.
Installing The Battery Pack In The Handset
1. Remove the battery cover by pressing the latch and sliding the cover down and off of the Handset.
2. If replacing a battery, remove the old battery.
3. Slide the Battery Pack down into the Handset.
4. Replace the cover and slide it up until it latches into the Handset.
Charging The Battery Pack Inside The Handset
WhentheBatteryPack intheHandsetis lowandneedsto be charged,youwill see a BATT LOW message on the display.
1. Place the Handset in the front slot of the Battery Charger.
2. Make sure the CHARGE 1 in­dicator lights. If the CHARGE 1 light is not lit, check to see that the AC Adapter is plugged in, and that the Handset is ma­king good contact with the Bat­tery Charger contacts.
6
Inter-Tel INT2000 User Guide
Charging A Spare Battery Pack
1. Slide the spare Battery Pack into the second slot in the Bat­tery Charger until the retaining clip snaps over the top of the pack.
2. Make sure the CHARGE 2 in­dicator lights. If the CHARGE 2 indicator does not light, checktoseethatthe AC Adapt­er is plugged in, and that the Battery Pack is making good contact with the Battery Char­ger contacts.
3. Charge the Battery Pack with­out interruption for 6-8 hours.
4. When charging is complete, press out on the latch and re­move the Battery Pack for use. Or, if you do not need the Bat­tery pack immediately, leave it in the Battery Charger. (It will not overcharge.)
Cleaning The Battery Charging Contacts
Tomaintaina good charge,itisimportanttocleanallchargingcontacts on the HandsetandBatteryChargeraboutoncea month. Use a pencileraser or other contact cleaner. Do not use any liquids or solvents.
7
Inter-Tel INT2000 User Guide

USING THE INT2000

Handset Controls

TALK Button
When you pick up the Handset and press TALK, you will see: ACQUIRING LINK. You then see one of the following:
After the connectionhas been made betweenthe Handset and BaseUnit
“TALK”will appear on the display.Then the screen will go into standby mode and the phone is ready to use.
If there isno connectionto the Base Unit, you hear an error tone and NO SERVICE appears on the display.
If the channel is busy, you hear an error tone and the display shows SYS­TEM BUSY.
You must have a connection between the Handset and the Base Unit to per­form any operation. If the Handset does not respond when you attempt to place a call or enter a feature code, press the TALKbutton to acquire a link.
CHAN Button
Ifyouhave more than onecordlesstelephoneinyouroffice,they must operate on different channels. Press the CHANNEL button to select a channel that provides the clearest communication.
VOL Button
During a Call: Press VOL on the front of the Handset to select a high or low volume level.
StandbyMode:PressVOLonthefrontoftheHandsettoselect from Ring TypeAhigh, Ring TypeA Low,Ring TypeB High, Ring TypeB Low,or Ring Off (vibrate mode).
Range Limits
If the Handsetis at (orbeyond) the range limit of theINT2000, you may seea NO SERVICE message.
If you are in standby mode, you cannot make or answer calls (the phone mayringintermittently)until you are back withinrangeoftheBaseUnit.
Ifyouareonacall,youhear a warningtone.Movebackintorangewithin 20 seconds.
8

Feature Buttons

The buttons on your INT2000 are arranged according to a programmed
“keymap.” Your customer service representative, trainer, or system ad­ministrator can tell you if your keymap is different from the layout de­scribed in this guide. You can use the diagrams on the following two pages to note any differences. Some optional feature keys that youmay want to request include:
ScrollingButtons:If you want to be able to scroll through displays,
you need PREVIOUS and NEXT buttons.
Message Button: If you want to leave messages while on a call,
scroll through waiting messages, and switch between numeric and alpha characters when entering a do-not-disturb message or using the directories, you need a MSG button.
ForwardButton: If you use custom do-not-disturb messages or di-
rectories,you will wanta FWDbuttonforleavingspacesand foren­tering two consecutive letters that appearon the same dialpad key. The FWD button is also used for forwarding calls.
Switch Keymaps Button: You can have two different keymaps. If
you want to be able to switch between two keymaps quickly, you maywanta buttonprogrammed withthe “SwitchKeymaps” codeon both keymaps. (See page 33 for information about switching key­maps.)
Inter-Tel INT2000 User Guide
User-Programmable Buttons: You may want most of the buttons
to be userprogrammable to allowyou to choose the feature codesor extension numbers you dial.
If your INT2000 has been reprogrammed by the installer so that its fea­turebuttonsdo not match the feature buttonsdescribedin this user guide, refer to the owner’s guide for your phone system for procedures on using feature codes. Default feature codes are listed on the back of this user guide.
Thefeature buttons on your INT2000 are e quipped withlamps.Theflash rates of the lamps indicate the status of the lines, phones, and features assignedtothe buttons.The flash rates and theirmeanings are explained throughoutthisuser guide.Formoredetailedflashrate information,refer to your telephone system owner’s guide.
9
Inter-Tel INT2000 User Guide

The SPCL Button

Depending on how the installer programmed your INT2000, you may haveaSPCLbutton.This buttonallowsyou tousefeaturecodes whileon a call. Instructions are provided in this guide for using the SPCL button. If your INT2000 does not have a SPCL button and you would like to use these features, contact your service representative and request a keymap for your INT2000 that includes a SPCL button.
There is a system-wide option called “SPCL Key Required For Feature Code Entry.” If your customer service representative, trainer, or system administrator tells you that it is enabled in your telephone system, you must always press the SPCL button before dialing a feature code.

CALL Buttons

Your INT2000may have CALL buttons like those shown in the diagram on page 12. These buttons are used for call access. They are not associated with specific lines. Instead, they are assigned to calls in the order that the calls are placed or received. If there are morecalls in prog­ress than there are CALL buttons, new calls wait until a CALL button becomes available. Pressing an unlit CALL button will enter the pro­grammed Outgoing Call feature code for your phone.

Interaction With The Telephone System

Your telephone system may have one dial tone for both intercom calls and outside calls. Or, it may have two dial tones: (1) When you lift the HandsetorpressTALK, you hearintercomdialtone. (2) Whenyouselect an outgoing line, you hear standard outside dial tone.
Many features are controlled by timers and “time out” if you wait too longbefore performingthe next step.If this happens,you must start over.
Four fast tones or repeating fast tones signal that you made a mistake, tried to select a restricted line, dialed a restricted or invalid number, dialed too slowly between digits, or waited too long before performing the next step. If you hear this signal, hang up and try again.
Your telephone system may be equipped with an optional Inter-Telvoice processingsystem.If so,youwillbe provided with aseparate Voice Mail user guide that explains the Voice Mail features.
10
Inter-Tel INT2000 User Guide
The INT2000 has a two-line display with16-characters per line. The de­fault display shows the extension number, user name, time of day, and date. Other displays include: reminder messages, do-not-disturb mes­sages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc.
In this user guide, phone locations are often referred to as “stations.” Each station i n your telephone system has an extension number that al­lows you to place intercom calls to it. Some stations belong to “hunt groups” that have special extension numbers which route your call through the stations in the group. Yourcustomer service representative, trainer, or system administrator can provide you with a list of extension numbers for your telephone system.
11
Inter-Tel INT2000 User Guide
1 2
3 11 4
5
6 7
8
9
1 Ringer On/Off Switch 2 Display 3 TALK Button 4 CALLButton#2 5 CALLButton#1 6 HOLD Button 7 TRANSFER Button 8 Dialing Keypad
10
12 13
14 15
9 Microphone 10 Headset Jack 11 CHANNEL and
VOLUME Buttons 12 CALL Button #3 13 SPCLorCALLButton#4 14 MUTE Button 15 REDIAL Button
12
Inter-Tel INT2000 User Guide

User-Programmable Feature Buttons

Dependingon how your systemis programmed, someofyour feature buttons may be designated as “user-programmable.” If so, you can program them
with any of the feature codes listed on the back of this user guide. (Station Speed-Dialbuttonsrequirespecialprogramming, as described i n the last sec­tion below.)
To program a user-programmable feature button:
1. Dial
3 9 7
.
2. Press the feature button you want to program.
3. Dial the feature code you want to store under that button. (Refer to the back of this guide for default feature codes.)
To return all feature buttons to theiroriginal default values:
Dial
3 9 5
.
To display the current feature button values:
1. Dial
3 9 6
.
2. Press the feature button(s) you want displayed.
3. Press TALK to hang up.
To change a user-programmable feature button into a Station Speed-Dial button:
1. Dial
3 9 7
.
2. Press the feature button you want to change into a Station Speed-Dial button.
3. Dial
3 8 2
.
4. When the display asks for a number, dial a digit 0–9. This is the station speed-dial number “location.”
5. Label the corresponding button onyour INT2000 withthe station speed­dial location number (0–9) and the extension number or outside tele­phone number that will be stored there. You can now use the procedure outlined on page 24 to program and use the Station Speed-Dial button.
13
Inter-Tel INT2000 User Guide

INTERCOM CALLS

Placing Intercom Calls

To place anintercom call:
1. If necessary, press TALK. You will see ACQUIRING LINK.
2. Dial an extension number.
3. If your call goes throughhandsfree to the called phone’s speaker, speak after you hear a double tone. If you hear continuous ringing, wait for the call to be answered.
4. Whenyoufinishthe call, press the TALKbuttonagain.Thiswillhangup the phone and put it in standby mode.
Options
If you want to place a non-handsfree call that will ring at the other phone until answered:
If there is no answer, you can do any of the following:
#
Press essary if you programmed your INT2000 for the Ring Intercom Al­ways feature described on page 34.)
You can leave a message: Press SPCL and dial your MSG button, if you have one). Then hang up OR wait for the message center to answer.(See page 20 for more Message options.)
If the party you called is busy, you can stay on the line and wait for the phone to become available: When you hear busy signals, do not
hang up. After a system timer expires, you hear music until the phone is available. (You cannot do this if the called phone is in do­not-disturb mode.)
before dialing the extension number.(This step is not nec-
3 6 5

Receiving Intercom Calls

To receive anintercom call:
1. Press TALK or lift the Handset out of the Battery Charger.
2. When you finish the call, press TALKor place the Handset back on the Battery Charger.
14
(or press
Inter-Tel INT2000 User Guide

OUTSIDE CALLS

Placing Outside Calls

To place an outside call:
1. If necessary, lift the Handset from its Battery Charger.
2. Press a CALL button.
3. Dial the desired number. (If you see a request for an account code and
hearasingle progress tone,youmustdial anaccount code beforeyou can place your call.)
4. When finished with the call, press TALK to hang up.
To make anemergency call:
Pressa CALL button and dial the preset emergency number.
9 1 1
to automatically place a call to
Options
When dialing the number, you can use one of the following features:
Outside Directory: To use the speed-dial directory, see page 26.
Station Speed Dial: To use the station speed-dial feature, see page
24.
System Speed Dial: To use the system speed-dial feature, see page
25.
Redial: To redial the last outside number you dialed, see page 27.

Receiving Outside Calls

To receive a call:
1. PresstheTALKbutton,aCALLbutton,oranydialingkeypadbutton.Or, lift the Handset out of the Battery Charger.
2. When you finishthe call, press TALKor place the Handset back on the Battery Charger.
15
Inter-Tel INT2000 User Guide

Call Screening

This feature is available only if your telephone system is equipped with an optional Inter-Tel Voice Mail system. The Transfer Method options can be programmed in the database or by t he mailbox user(see your Voice Mailuser guideforprogramminginstructions).DependingontheTransferMethod pro­grammed for your phone, transferred calls from Voice Mail may be unan­nounced (as usual), or one of the following may occur:
“Announce Only” Calls: Before the Voice Mail system transfers a call to you, a prompt asks the caller to record his or her name before the sys­tem completes the transfer.
“Screened” Calls:BeforetheVoiceMailsystemtransfersa call to you, a prompt asks the caller to record his or her name. When you answer the call from Voice Mail, you hear,“You have a call from(caller’sname),” You then have the following options:
#
To accept the call, pressTo replay the announcement, pressTo send the call to Voice Mail, press
.
1
.
2
.
Toforwardthe call to another extension, press
extension number.
To refuse the call, press
.
*
16
3
andthenenterthe
Inter-Tel INT2000 User Guide

PLACING CALLS ON HOLD

The first procedure places a call on individual hold, the second places it on system hold. Individual hold places the call on hold at one phone. It can then
be directly picked up at that phone or it can be picked up at another phone using the reverse transfer (call pick-up) feature. An outside call on system hold can be pickedup directlyat any phone that shows a fluttering button for the call, including the phone that placed it onhold. (Intercom calls cannot be placed on system hold.)
To place a call onIndividual Hold:
1. Press the HOLD button.
2. Hang up OR place another call.
3. To return to the call, press the HOLD button again.
To place anoutside call on System Hold:
1. Press the SPCL button and dial
2. Hang up OR place another call.
3. Toreturn to a call on system hold at any phone with a fluttering button, lift the Handset and press the fluttering button.
3 3 5
.

MUTING THE MICROPHONE

To mutethemicrophonesothatyou canheartheotherpartybut theycannot hear you (this does not put them on hold):
Press the MUTE button. Your phone will remain muted until you press the button again, even if you hang up and place anothercall. While the phone is muted, the TALK icon in the display flashes.
17
Inter-Tel INT2000 User Guide

REQUESTING A CALLBACK

When you call a phone that is busy, or try to select an outgoing line that is busy, you can stayonthelineandwaitforittobecomeavailable(thisiscalled
“campingon”)oryou can requesta callback(“queue” onthe phoneor line).If you request a callback, your phone will ring when the phone or line you are waiting for is available.
To camp onto a busy phone or line:
Whenyouhearbusysignals,do nothangup.Youhearmusic,ifavailable, until the line or phone is available.
To request a callback (queue on to the phone or line):
1. When you hear busy signals, press the SPCL button, dial hangup. (You can dothis even if yourcall has “camped on”and you hear music.)
2. When your phone rings, lift the Handset and wait for the other party to answer.
To cancel a queue before the callback:
6
Dial
.
6
, and then

CALL WAITING

Ifyoureceiveacallwhileyou arealreadyonanother call, youwillheara“call waiting” tone through your Handset and/or you see a display.
To respond to a waiting call:
1. If you wish to end the current call, press TALK to hang up. The waiting call rings in. Answer it by pressing TALK again.
2. If you wish to place the currentcall on hold,press the HOLD button and then press TALK. When the waiting call rings, answer it by pressing TALK again. You can switch between calls by pressingthe HOLD but­ton.

PICKING UP A CALL FROM ANOTHER PHONE (REVERSE TRANSFER)

To pick up a call that is ringing or holding at another phone or hunt group:
4
1. Lift the Handset and dial
2. Dial the extension or hunt group number where the call is ringing.
.
18
Inter-Tel INT2000 User Guide

ACCOUNT CODES

If your telephone system is programmed to use the Station Message Detail Recording (SMDR)feature, the systemwillperiodicallyprint out a record of telephonecalls placed from thephones within the system.Accountcodescan be used to add information to these reports.
There are three types of account codes:
Standard account codes that are entered into the SMDR report automati­cally whenever you place a call.
Forcedaccountcodesthat you must dial before beingallowedtoplacean outside call.
Optional account codes that can be entered at any time during a call.
Yourcustomerservicerepresentative, trainer, or systemadministratorcantell you which types of accountcodes are used onyour telephone system. The ac­count code is recorded in the report as soon as the call is completed. If more than one account code isentered during a call, onlythe lastaccount code that was entered is recorded.
To enter an optional account code while on an outside call:
Pressthe SPCLbutton, dial
3 9 0
, and then dial the optionalaccount
code. If theaccount code hasfewer than the programmedmaximumnum-
#
ber of digits and is not immediately accepted, press
.
To enable an account code for all calls placed from your phone:
Dial
3 9 1
and then the account code. If the account code has fewer than the programmed maximum number of digits and is not immediately accepted, press
#
. This code will be used for all calls made from your
phone until it is disabled.
To disable the code:
Dial
3 9 1
again and then press#.
19
Inter-Tel INT2000 User Guide

STATION-TO-STATION MESSAGES

Leaving Messages

If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use the station-to-station messaging feature to let the other person know you called.
To signal that a message is waiting, a called phone’s MSGbutton flashes and
the display shows the number of waiting messages.
IfYouDoNotHaveAMSGButton
To leave a message:
1. If you call a phone that is busy, does not answer, or is in do-not-disturb, and want to leave a message, hang up.
2. Then enter
To cancel a message that you left at another phone:
1. Dial
2. Dial the extension number of the phone where you left the message.
3 6 7
3 6 6
and dial the desired extension number.
.
If You Have A MSG Button
If you have a MSG button, there are two messaging options:
Have the called party return your call. When the party you called re­sponds to the message indication, a call is automatically placed to your phone.
Leave a message with the called party’s message center. When the party you called responds to the message indication, a call is automati­cally placed to his or her messa ge center instead of your phone. Some­times the Voice Mail system is programmed as the message center.
To leave a message while on an intercom call:
1. After calling the extension where you want to leave the message, press your MSG button.
2. Hang up or wait for the message center to answer.
20
Inter-Tel INT2000 User Guide
To cancel a message that you left at another phone:
1. Dial
2. Dial the extension number of the phone where you left the message.
3 6 6
.

Receiving Messages

IfYouDoNotHaveAMSGButton
When you see MSG on your display:
3 6 5
Dial ly placed to the phone or message center that left the first waitingmes­sage.
To cancel a waiting message:
3 6 5
Dial celed.
If You Have A MSG Button
When you see MSG on your display:
Lift the Handset and press your MSG button. A call is automatically placed to the phone or messagecenter that left the first waiting message.
toviewthemessage,then press#. A call isautomatical-
to view the message, then press*. The message is can-
Ifyouhavemore than one message, you can select themessageyouwantto answer or cancel:
1. Press the MSG button repeatedly to view your waiting messages. The display shows MESSAGE RECEIVED FROM (source).
#
2. Whenthe desired message is displayed,press to cancel the message without responding.
21
to respondor press
*
Inter-Tel INT2000 User Guide

CALL TRANSFER

Transferring To Another Extension

To transfer a call to another extension:
1. To transfersothatthe call ringsattheother phone:Press theTRANS- FER button.
To transfer so that the call is on hold at the other phone: Press the SPCL button and dial
2. Dial the desired extension number.
3. Waitfor an answer, announce the call, and then hang up to complete the transfer.
4. If the number isbusy,there is no answer, orthe transfer is refused, return to the caller being transferred by pressing the fluttering button.

Transferring To Voice Mail

To transfer a call to Voice Mail:
1. Press the TRANSFER button.
2. Dial the Voice Mail extension number.
3 4 6
3. If you want to send the call to a specific Voice Mail mailbox,dial thede- sired mailbox number and then hang up to complete the transfer.
Ifyouwant tosend thecall to the VoiceMail mainmenu(sothat thecaller can select the mailbox number), hang up to complete the transfer.

Transferring To An Outside Number

To transfer a call to an outside number:
1. Press the TRANSFER button.
2. Select an outgoing line.
3. Dial the desired telephone number.
4. Waitfor an answer, announce the call, and then hang up to complete the transfer.
5. If the number isbusy,there is no answer, orthe transfer is refused, return to the caller being transferred by pressing the fluttering button.
22
Inter-Tel INT2000 User Guide

CALL FORWARDING

Manual Call Forwarding

Withmanualcall forwarding, you can chooseto send incoming intercom and outside calls to another extension number. You may also be able to forward calls to outside numbers, if your phone is programmed to allow it.
To forward calls:
1. Dial one of the following feature codes:
3 5 5
warded without ringing at your phone.
3 5 6
wardediftheyare not answeredbefore atimer expires.(Thistimeris adjusted by the installer; it cannot be changed at your phone.)
3 5 7
incoming calls are forwarded without ringing at your phone.
3 5 8
are forwarded if your phone is busy or if you do not answer, as de­scribed above.
2. Then do one of the following:
To forward to an outside telephone number: Dial an outgoing line code and dial a telephone number.
To forward to an extension number: Dial the extension number.
To forward to your message center: Pressyour MSG button, if you have one.
(Call Forward All Calls): All incoming calls are for-
(Call Forward If No Answer): All incoming calls are for-
(Call Forward If Busy): When your phone is busy, all
(Call Forward If No Answer or Busy):Allincomingcalls
To cancel any call forward request:
Dial
3 5 5
and press#.

Automatic System Forwarding

Your phone may be programmed with the automatic call forwarding feature called “System Forwarding.” If so, you can use the following procedure to
turn the System Forwarding feature on and off.
To enable or disable System Forwarding:
3 5 4
Dial
to enable or disable System Forwarding.
23
Inter-Tel INT2000 User Guide

STATION SPEED DIALING

Storing Station Speed-Dial Numbers

You can store up to 10 personal speed-dialnumbers and associated names in station speed-dial “locations” 0–9. These locations are then dialed using a
featurebutton or code plusone of the numbers0–9 on your dialpad. Or,if you have programmable feature buttons, you can create Station Speed-Dial but­tons (as described on page 13) for one-touch speed dialing.
To program your station speed-dial locations:
1. Dial
2. Dial the location code 0–9 to be programmed OR pressa StationSpeed-
3. Enter the desired name for the speed-dial number to be programmed, as
4. Press
5. Dialthe extension number or telephonenumber tobe stored. If yournum-
3 8 3
Dial button that you want to program (if you have one).
described below:
Remain in alphanumeric mode:Pressthe keypad buttonsto enter the desired characters. (Refer to the chart on page 26.) The number of times a buttonis pressed determines which characteris entered. For example, 533266 wouldenter “JEAN.”You needa FORWARDbut­tontoenter adjoining characters that are located under the samebut­ton or to leave spaces. For adjoining characters, press the FOR­WARD button once to advance to the next character. For example, 66FWD6667776 would enter “NORM.” (Note that letters corre­spond to the letters printed on keypad buttons 1–9.) Press the FOR­WARD button twice to leave a space.
Change to numeric mode: Press the MSG button (if you have one) andthen pressthekeypadbuttonstoenterthedesirednumbers.Press
#
WARD button, you can press it to leave a space.
#
ber includes an asterisk, pound, a hookflash (a quick hangup and re­lease), or a pause, press the SPCL button once for an asterisk (*), twice
for a pound (#), three times for a hookflash, or four times for a pause. (Eachpauseand/or hookflashcountsasoneof the 16 digits.) If you have a FORWARD button, youcanenter more than one*,#,pause, or hookflash in a row by pressing FORWARD to move to the next character.
.
for a hyphen (–), or press*for a colon (:). If you have a FOR-
to save the name.
24
Inter-Tel INT2000 User Guide
Hint: If you want to be able to dial outside telephone numbers without firstselectingan outgoingline, enter aline access code (suchas the Out­going Call code “8”) at the beginning of the outside telephone number.
#
6. Press
to save the number.

Using Speed-Dial Buttons

Ifyouhave programmable feature buttons, youcancreate StationSpeed-Dial buttons (as described on page 13) for one-touch speed dialing.
To view the current programming of Station Speed-Dial buttons:
1. Dial
2. Press the Station Speed-Dial button to be viewed.
3. Press
3 9 6
#
.
to exit.

Dialing Station Speed-Dial Numbers

1. If placing an outgoing call, select an outgoing line by pressing a CALL button.
2. To usetheSpeedDialbuttonforthenumberyouwishtocall:Press the desired Station Speed-Dial button.
Ifyou do nothave a Speed Dial button:Dial sired station speed-dial location number (0–9).
3 8 2
andthen thede-

SYSTEM SPEED DIALING

Your system administrator can store up to 1000 speed-dial numbers insystem speed-dial“locations” 000–999. Thesespeed-dialnumberscanthenbedialed using a feature code or the SYSSPD feature button, plus one of the location numbers 000–999.
To view and/or dial system speed-dial num bers:
1. Dial
3 8 1
.
2. Dial the location code (000–999) for the desired number. The number displays.
#
3. T o dial the number: Press
.
25
Inter-Tel INT2000 User Guide

INTERCOM, OUTSIDE, AND FEATURE DIRECTORIES

The optional directories allow you to “look up” extension numbers, system speed-dialnumbers,and featurecodes,andtheir associatednames.Ifsearch­ingfor a name, youdonotneed to enter thefullname.Thesystemwill findthe closestmatch andshowthenumber andits associatedname onyourdisplay. If desired, you can then dial the displayed number.
To perform a directory search:
1. Dial
2. Press
3 0 7
1
number directory, or press
3. Enter letters or numbers (up to 10 characters) as described below:
Remain in alphanumeric mode:Pressthe keypad buttonsto enter the desired characters. (Refer to the following chart.) The number of times a buttonis pressed determines which characteris entered. For example, 77776444844 would enter “SMITH.” You need a FOR­WARD button to enter adjoining characters that are located under the same button or to leave spaces. For adjoining characters, press theFORWARD buttononcetoadvancetothenextcharacter.Forex­ample, 66FWD6667776 would enter “NORM.” (Note that letters correspond to the letters printed on keypad buttons 1–9.) Press the FORWARD button twice to leave a space.
.
to select the intercom directory, press2to select the outside
3
to select the feature code directory.
NUMBER OF TIMES BUTTON IS PRESSED
BUTTON 1 2345
1–&( ) 1 2ABC’ 2 3DEF!3 4GHI *4 5JKL/ 5 6MNO#6 7PQRS7 8TUV? 8 9WXYZ9 0@: . , 0
Change to numeric mode: Press the MSG button (if you have one) and then press the keypad buttons to enter an extension number.
26
Inter-Tel INT2000 User Guide
#
4. Press NEXT to scroll forward alphabetically through the directory or press PREVIOUStoscrollbackward.Thedisplaywilltimeoutifthe numberis not dialed.
5. T o dial a number or feature code while it is displayed: Press
tobeginthesearch.Ifyou have scrollingbuttons,youcanpress

REDIALING

If you reach a busy number, are disconnected, or if there is no answer, the number in yourredial memory can be redialed easily.Anoutside line isauto­matically selected and the telephone number is redialed.
Your INT2000 can be programmed to store,inredial memory,the last outside telephone number that you dialed or an outside telephone number that you saved.(Your customerservicerepresentative,trainer, or systemadministrator can tell youwhether your phoneisprogrammed for “Last Number Dialed” or
“Last Number Saved” operation.) Choose the appropriate procedure for your phone:
To use the Last Number Dialed feature (if enabled):
#
.
Pressthe REDIAL button. Aline is selected automatically and the num­ber is dialed.
To use the Last Number Saved feature (if enabled):
To save a number: While your phone isidle orwhile you are listeningto intercom dial tone, press the REDIAL button. This replaces the current number in redial memory with the last number that you dialed.
To redial the saved number: While on a call or after selecting a line, pressthe REDIAL button.A line is selected automaticallyand the num­ber in redial memory is dialed.
27
Inter-Tel INT2000 User Guide

CONFERENCE CALLS

You can establish multi-party conference calls without operator a ssistance. There can be up to four parties in aconference. In addition toyou, theconfer­ence can include anycombinationofup to three intercomand/oroutsidepar­ties.
To set up a conference call:
1. While on the first call, press the SPCL button and then press
2. Place an intercom or outside call. To place it on “conference wait hold,”
5
pressthe SPCLbuttonandthen up to two more calls on conference wait hold.)
5
3. Press
to join all of the calls together in the conference.
Options
During the conference call you can do the following:
1. Place the conference on hold: Press the HOLD button. This places the conference on hold(the parties are still connected). To return to the con­ference, press the fluttering CALL button.
.(Ifnecessary,repeatthissteptoplace
5
.
2. Add additional parties to the conference: Do the following:
PresstheSPCLbuttonandthen
5
. This leaves the conference par-
ties connected.
Place a call to the party to be added to the conference.
Pressthe SPCLbuttonandthen
5
twice to put yourselfandthenew
party into the conference.
3. Transfer the conferenceto another extension or to VoiceMail: Press the TRANSFER button and dial the desired extension number. (If you wish, you can wait for an answer.) Then hang up when you are ready to com­plete the transfer.
28
Inter-Tel INT2000 User Guide

PAGING

The Paging feature allows announcements to be made through keyset speak­ers. If your system is equipped with optional external paging equipment, an­nouncements can also be made through the external speaker(s).
There can be up to 10 paging zones for different areas of your building. Your customerservicerepresentative,trainer,orsystem administratorcan tellyou how your telephone system is programmed. You can list them here for your convenience:
0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________
To make a page:
7
1. Dial
2. Dial the desired zone number (0–9).
3. After the tone, make your announcement.
4. Press TALK to hang up.
.

RECORD-A-CALL

If your telephone system is equipped with an Voice Mail voice processing unit, your phone may be programmed to usethe Record-A-Call feature. Ifso, youcandial a feature codewhenever you want torecord an ongoing call.You can retrieve the message containing the recorded call later, just as you would any other mailbox message.
To use the Record-A-Call feature while on a call:
1. Press the SPCL button and dial
2. If required, dial the desired mailbox number. (Your phone may be pro­grammed to select the mailbox, or you may be required to dial it.)
3. You hear a confirmation tone when the Record-A-Call feature is acti­vated.
4. To turn off Record-A-Call: Press the SPCL button and dial OR press TALK to hang up.
3 8 5
29
.
3 8 5
Inter-Tel INT2000 User Guide

DO-NOT-DISTURB

Placing your phone in do-not-disturb halts calls (except for queue callbacks, recalls, and direct ring-in calls). Other users calling you hear a repeating signal of four fast tones (if they have a display, it shows the do-not-disturb message you have selected).
There can be up to 20 different Do-Not-Disturb messages in your telephone system. They can be changed by the system administrator, installer, or pro­grammer. Your customer service representative, trainer, or system adminis­trator will give you a list of Do-Not-Disturb Messages for your system. You can list them here for your convenience:
01 _______________________ 11 _______________________ 02 _______________________ 12 _______________________ 03 _______________________ 13 _______________________ 04 _______________________ 14 _______________________ 05 _______________________ 15 _______________________ 06 _______________________ 16 _______________________ 07 _______________________ 17 _______________________ 08 _______________________ 18 _______________________ 09 _______________________ 19 _______________________ 10 _______________________ 20 _______________________
To enable do-not-disturb:
1. Dial
2. Dial the desired 2-digit number for the message you wish to use.
3. Ifdesired,customizetheseconddisplay linebyenteringthe desirednum-
3 7 2
bers or letters as described below:
Remain in numeric mode: Press the keypad buttons to dial the de­sired numbers. Press
If you have a FORWARD button, you can press it to leave a space.
.
#
for a hyphen (–) or press*for a colon (:).
30
Inter-Tel INT2000 User Guide
Changeto alphanumericmode:PressMESSAGEbutton(if you have one)and then press thekeypadbuttonstoenterthe desiredcharacters. (Referto thechartbelow.)Thenumberoftimesa buttonispressedde­termines which character is entered. For example, 33377744432999 would enter “FRIDAY.”
You need a FORWARD button to enter ad­joining characters that are located under the same button or to leave spaces.For adjoining characters, press the FORWARD button once to advance to the next character.
For example, 6 FWD 666 FWD 6632999 would enter “MONDAY.” (Note that letters correspond to theletters printed on keypad buttons 1–9.) PressFORWARD twiceto leave a space.
NUMBER OF TIMES BUTTON IS PRESSED
BUTTON 1 2345
1–&( ) 1 2ABC’ 2 3DEF!3 4GHI *4 5JKL/ 5 6MNO#6 7PQRS7 8TUV? 8 9WXYZ9 0@: . , 0
4. Press TALK to hang up.
To cancel do-not-disturb:
3 7 2
Dial
.
31
Inter-Tel INT2000 User Guide

REMINDER MESSAGES

Reminder Messages are set, like an alarm clock, to signal you at a specified time. You can select the message and time up to 24 hours in advance. At the programmed time, the Reminder Message signals youwith a single beepand your display shows the message. If yourphone isbusy, you still hear the beep and the message displays for 10 seconds during the call, then the display re­turnsafter you hang up. (Reminder Message displays interrupt, but do not af­fect, programming.)
There can be up to 20 different Reminder Messages in your phone system. They can be changed by the system adminstrator or programmer. Your ser­vice representative,trainer,orsystemadministratorwill giveyou a list of the messages for your system. You can list them here for your convenience:
01 _______________________ 11 _______________________ 02 _______________________ 12 _______________________ 03 _______________________ 13 _______________________ 04 _______________________ 14 _______________________ 05 _______________________ 15 _______________________ 06 _______________________ 16 _______________________ 07 _______________________ 17 _______________________ 08 _______________________ 18 _______________________ 09 _______________________ 19 _______________________ 10 _______________________ 20 _______________________
To request a reminder message:
1. Dial
3 0 5
.
2. Dial the desired 2-digit number for the message that you want.
#
3. While the desired message is displayed, press
.
4. Enterthe time youwishto receive the messagein hours and minutes.For example, 0900 =9:00. (If you dialthree digits, such as 900 for 9:00, press
#
.)
5. If your system is set for 12-hour display format, press
2
press
forPM.(Ifit is setfor 24-hourformat, youdo notneed thisstep.)
1
for AM OR
To cancel all reminder message requests before they signal you:
Dial
3 0 6
.
To clear a received reminder message:
While viewing the reminder message, press
.
*
32
Inter-Tel INT2000 User Guide

MISCELLANEOUS FEATURES

Standard And Alternate Keymaps

Each phone (inlcuding your INT2000) is programmed with a standard key­map that determines where each feature button appears on the phone. They can also havean alternatekeymap. If you have an alternate keymap, youcan switchbetweenthekeymapsbydialingtheSwitchKeymapsfeature code. (If you have a Switch Keymaps button, you can press it at any time, instead of following these procedures, to change keymaps.)
To switch between keymaps when your phone is idle:
3 9 9
Dial
To switch between keymaps during a call:
While on a call, press the SPCL button and dial
.
3 9 9
.

Date, Time, Name, and Extension Number Display

This feature displays the system date and time, user name, and extension number for approximately five seconds during a call or when other displays are shown.
To show the date andtime display (while on a call, in do-not-disturb, etc.):
Press the SPCL button and dial
3 0 0
.

Hookflash

A timed hookflash (a quick hangup and release) may be required for certain telephone company services. This feature code sends a timed hookflashover the outside line when used.
To generate a hookflash while using a line:
Press the SPCL button and dial
3 3 0
.
33
Inter-Tel INT2000 User Guide

SPECIAL PROGRAMMING

Ring Tone Selection and Volume

The tone of your INT2000’s ring signals can be changed to create distinctive ringing. If phones are placed close together, c hanging the tone makes each phone’s ring easier to recognize.
To select the type of ring tone for your INT2000:
Press the VOL button. You can choose Ring Type A (high or low vol­ume), Ring Type B (high or low volume), or Ring Off (vibrate mode).
To turn off the ringer:
Move the switch on the side of the Handset to OFF.

Programming for Private Intercom Calls

You can place private (non-handsfree) intercom calls whenever you wish by pressing the pound (#) button before dialing the extension number. Or, your phone can be programmed to always send private calls using the Ring Inter­com Always feature described below.
To placeonlyprivateintercomcalls(RingIntercomAlways)ortocancelthe Ring Intercom Always feature:
Dial
3 7 7
.

Hunt Group Remove/Replace

Your system may be programmed with “hunt groups.” These are groups of stationsthat share a commonextensionnumber in addition to having individ­ualextensionnumbers. (A phone that is part ofahunt group can also be called directly using its individual extension number.) The phone or phones that re­ceive the call when a hunt group extension number is dialed is determined by a list programmed in your telephone system’s software. If you are a member of a hunt group, you can use the following procedure to determine when you will receive hunt group calls.
To prevent your phone from receiving hunt group calls or to allow it to re­ceive hunt group calls again:
1. Dial hunt group calls.
2. Dial
3 2 3
group calls.
3 2 2
to remove your station from the hunt group and prevent
to replace your stationin the hunt group and receive hunt
34
Inter-Tel INT2000 User Guide

ACD HUNT GROUPS

ACD hunt groups use a special feature called “Automatic Call Distribution” (ACD)that distributesthe hunt group callsequally amongthe available mem­bers. ACD hunt group members a re referred to as “agents.” Agentscanlogin to and out of the ACDhunt group at any time. While logged in, the agent will receivecallsthroughthe ACDhunt group. When theagentislogged out,calls tothat ACD hunt groupwill bypass the agent. If your phone isinan ACDhunt group, use the following procedures to log in and out.

ACD Hunt Group Login

To log into one or more ACD hunt groups:
To log intoone ACD hunt group:Dial sion number of the desired ACD hunt group.
To log in to all of your ACD hunt groups at once: Dial

ACD Hunt Group Logout

To log out of one or more ACD hunt group:
To log out of all of your ACD hunt groups at once: Dial To log out of oneACDhuntgroup: Dial
displays will appear:
If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF <hunt group>.
Ifyou werelogged in to morethan one hunt group,thedisplayshows AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired ACD hunt group.
If you were not logged in to any hunt group, thedisplay showsNOT LOGGED INTO ANY ACD GROUP. Start over.
3 2 6
3 2 7
andthendial the exten-
3 2 8
3 2 8
.Oneofthe following
.
.

ACD Agent Wrap-Up Terminate

Each time anagent ends an ACD hunt groupcall, a timer is started.Untilthat timer expires, the agent will not receive another call through any ACD hunt group. If an agent wishestoend the wrap-up session before the timer expires, he or she can use the following procedure.
To terminate the ACD Agent wrap-up period before the timer expires:
3 2 9
Dial play shows CANNOT ACCESS RESERVED FEATURE.)
.(If you werenot logged in to an ACD hunt group,the dis-
35
Inter-Tel INT2000 User Guide

AGENT HELP

Your telephone system may be programmed to support the Agent Help fea­ture, which allows youto request helpfrom a designated“AgentHelpExten-
sion” (usually your supervisor) during a call. When your requestcall ringsat the Agent Help Extension, the supervisor can choose to join the call or reject the request.
If the Agent Help Extension isa keyset, its microphone is muted and the su­pervisor cannot be heard unless he or she presses the MUTE button. If the AgentHelpExtensionisa single-lineset,the supervisorcanbeheard assoon astheconference is established. In either case, the supervisor canhear alloth­er parties on the call.
To use the Agent Help feature while on a call:
1. Press the SPCL button and dial NOTE:Thisfeaturecannotbeusedifthe AgentHelp feature is not avail-
ableat your phone, you alreadyhave four partiesinyour call, notenough systemcircuits are currentlyavailable, or the Agent HelpExtensionisin do-not-disturb.
2. If required, dial the Agent Help Extension number. (Your phone may be programmedtoautomaticallydial the number, or you maybe required to dial it.)
3. If the Agent Help Extension accepts the call, you hear the Agent Help tone (if it is enabled) and the supervisor can monitor or join your call.
IftheAgentHelpExtensionrejectsthe call, you heara confirmationtone and the display shows AGENT HELP REJECTED.
To respond to an Agent Help request:
When you receive an Agent Help, your display shows <name> RE- QUESTS HELP. You can do one of the following:
To accept the call: Answer as usual.
To reject the call: Dial
3 7 5
3 7 6
.
. You hear a confirmation tone.
36
Inter-Tel INT2000 User Guide

TROUBLESHOOTING

If your INT2000 is not performingto your expectations, please trythese sim­ple steps. If you are still unable to resolve the problems, c ontact your service representative. NOTE: Do not attempt to service this unit yourself. All ser­vice must be done by qualified service personnel.
Problem:Charge 1 lightwillnot come on when Handset is placed in Battery Charger.
Possible Solutions:
Make sure the AC Adapter is plugged into t he BatteryCharger and wall outlet.
Make sure Handset is properly seated in Battery Charger.
Make sure the Battery Pack is properly placed in the Handset.
Makesurethat the chargingcontactsontheHandsetand BatteryCharger are clean.
Problem: Conversation interrupted frequently. Possible Solutions:
Make sure that the Base Unit antenna is fully vertical.
Move closer to the Base Unit.
Check for LOW BAT warning.
Problem: Warning tone and NO SERVICE message. Possible Solution:
Move closer to the Base Unit.
Problem: Handset does not ring. Possible Solutions:
Ringer switch may be set in the OFF position.
Battery may be weak. Charge the Battery Pack for 8-10 hours.
Make sure the Base Unit antenna is fully vertical.
The Handset may be too far away from the Base Unit.
37
Inter-Tel INT2000 User Guide

OPTIONAL EQUIPMENT AND REPLACEMENT PARTS

Optional Headset

The optional Headset provides a “handsfree” option for the INT2000. With theHeadsetinstalled, you can usethe Belt Clip to carry the Handset,andcon­duct a conversation using the Headset.
To install the optional Headset,open the cover over the HEADSET Jack and plug the Headset in. No other settings are needed.
Operation of the INT2000 using the Headset is exactly the same as using the Handset. However, you will hear through the Headset earphone, and talk through the Headsetmicrophone. The Handsetearphone and microphoneare disconnected.

Optional Backup AC Adapter

The optional Backup AC Adapterprovides protectionagainst losinga call in case of AC Power failure. The Backup Adapter contains a Battery Pack that provides enough power for you to complete the call and hang up.

Other Optional Accessories and Replacement Parts

For the following Optional Accessoriesand Replacement Parts contact your service representative.
AC Adapters
Telephone Cord
Belt Clip
Battery Pack
Battery Charger with AC Adapter
Wall Mount Adapter
Headset
Leather Carrying Case
38

NOTES

Inter-Tel INT2000 User Guide
39
Inter-Tel INT2000 User Guide
NOTES
40
NOTES
Inter-Tel INT2000 User Guide
41
Inter-Tel INT2000 User Guide

DEFAULT FEATURE CODES

Usetheblankspacesbelowto enter custom feature codesif your telephone system has been reprogrammed with new codes.
Account Code — All Following Calls 391_____...................
Account Code — Optional 390_____..............................
ACD Agent Log In 326_____....................................
ACD Agent Log Out 327_____...................................
ACD Agent Wrap-Up Terminate 329_____.........................
Agent Help Request 375_____...................................
Call Forward All Calls 355_____.................................
Call Forward If Busy 357_____................................
Call Forward If No Answer 356_____...........................
Call Forward If No Answer or Busy 358_____....................
Conference 5_____..........................................
Default Station 394_____.......................................
Directory 307_____............................................
Do-Not-Disturb On 370_____....................................
Do-Not-Disturb Off 371_____...................................
Feature Key Default 395_____...................................
Hold — Individual 336_____....................................
Hold — System 335_____......................................
Hookflash 330_____...........................................
Hunt Group Remove 322_____..................................
Hunt Group Replace 323_____..................................
Message 365_____............................................
Cancel Message That You Left 366_____........................
Cancel Current Message On Your Phone 368_____.................
Silent Message 367_____.....................................
Page 7_____................................................
Program Keys 397_____........................................
Queue (Callback) Request 6_____..............................
Record-A-Call 385_____.......................................
Redial 380_____..............................................
Reminder Message 305_____....................................
Reminder Message Cancel 306_____............................
Reverse Transfer (Call Pick-Up) 4_____.........................
Review Keys 396_____.........................................
Ring Intercom Always On/Off 377_____...........................
Station Speed Dial 382_____....................................
Station Speed Dial Programming 383_____.......................
System Forward On/Off 354_____................................
System Speed Dial 381_____....................................
Switch Keymap 399_____.......................................
Transfer To Ring 345_____......................................
42
Loading...