Inter-Tel IMX 256, GMX 256 User Guide

INT

EGR

lMWGMX256

INSTALLATION AND FIELD MAINTENANCE MANUAL

Part No. 440.8074

Issue 1, November 1994

lMwGMX256

INSTALLATION AND FIELD

MAINTENANCE MANUAL

NOTICE

IMX 81 GMX COMBINED INTO ONE MANUAL

With the new 1995 North American Numbering Plan software releases, the tical except for the station instruments that can be installed on them. To provide better service, condense reference materials, streamline training, and facilitate technical support, the installation manuals for the two systems have been combined into one generic manual.

When using this combined manual to help sell, install, or service a particular system, be aware that not all of the station instruments described in this manual are available on both products. Listed below are the station instruments that can be installed on each product.

IMX 256 Station Instruments

l Digital

l IMX AIM

lMX (non-AIM) Keysets

l Attendant Computer Consoles

Digital

0 IMX DSS/BLF 0

l Enhanced Single-Line Sets

0 IMX

Single-Line DTMF Sets

Keyseta

Keysets

DSS/BLF

Single-Line Instruments

(including

Keysets

Units

(including “dual-circuit”

Units

PCDPMs 62 MDPMs)

keysets)

(ESLSs)

(SLls)

GMX-256 Station Instruments

0 Inter-Tel/DVK Keysets 0 Gh42C Keysets 0

l Attendant Computer Consoles

0 Inter-Tel/DVK DSS/BLF 0 GhIX DSS/BLF 0

GMX Single-Line Instruments

GXSLIs

Single-Line DTMF Sets

Ih4X

Keysets

DSS/BLF

256 and GMX-256 products are iden-

Units

(SLIs)

Part No. 440.8074 Issue 1, November 1994

Part Number

440.8074

INTEG

RATED

lMwGMX256

INSTALLATION AND

FIELD MAINTENANCE

MANUAL

Issue 1, November

1994

@Inter-Tel Integrated Systems, inc. 1994

Printed in USA

IMX

256 ISSUE 2 - INDEX OF NEW FEATURES

For those individuals who are already familiar with the Issue 1 manuals for the

lMX

256 and GMX-256 Systems, the following new items are documented in this combination manual. For complete information on each item, refer to the page numbers following the brief explanation. Also, throughout the manual, %hange bars” like the one at the right have been placed in the margins to indicate any new or revised information since the original manuals.

IMX

And GMX Combined Into One Manual

with

the new 1995 North American Numbering Plan software releases, the IMX 256 and GMX-256 products are

identical except for the station instruments that can be installed on them. To provide better service, condense reference materials, streamline training, and facilitate technical support, the installation manuals for the two systems have been combined into one generic manual. When using this combined manual to help sell, install, or service a particular system, be aware that not all of the station instruments described in this manual are available on both products. See page 2-2 for a list of the station instruments that can be installed on each product.

North American Numbering Plan

The growth of telecommunications services has created an increasing demand for more telephone

meet the demand,

Bellcore

(NANP)

numbers.

has prepared a long-range North American Numbering Plan (NANP) to provide addi-

tional telephone numbers. The plan expands the capacity of the current numbering system by making area and

office codes interchangeable. That is, numbering patterns formerly reserved for office codes can be used as new area codes and office codes within existing area codes can have the same pattern as other area codes. This version of software supports the new numbering plan. See pages

Home And Local Area Codes

4-28

and 5-90.

In many areas, the telephone company has created call-cost arrangements that refer to “home” and “local” area codes. The home area code is the area code within which the system resides. The local area codes are additional area codes that, when called, use the local or toll local call-cost rate instead of the long distance rate. Up to three local area codes can be programmed and then extended within toll restriction progxamming to provide proper call

costing. See pages 4-29 and 5-171.

Loop Start

‘Ikunk

Glare Protection

During a “glare” connection, the software now allows the incoming call to remain connected, while still protecting against possible toll fraud. See pages 2-14 and

Station Exchange

5-68.

This programmable station feature allows a station user to exchange the extension numbers of two station circuits. This swaps the database and user programmed features of the extension numbers between two station circuits without the need for database programming.The circuit number of the station locations are unchanged, but the extension numbers are changed. See pages 4-99 and 5-31.

Digital Cards, Diil

Keysets,

and

Diiti DSWBLF

Units

The IMX 256 System can now support the digital station instruments originally designed for the Inter-Tel Axxess

System. See pages

3-62 to

3-70,3-90,3-91,4-21,4-40,4-50,5-24,547,5-135,6-3,7-1,

2-2,2-g, 2-12,2-13,2-21

2-27,2-33,2-34,2-44,3-7,3-22,3-28,3-29,347,3-48,

and 7-3.

All digital keysets utilize DSP shared resources for speakerphones, and Executive Digital Keysets have enhanced

displays. See pages 2-22,440, and 4-41. APC Data Port Module (PCDPM) must be installed on digital keysets to provide the secondary voice path needed

for the

Module (PCDPM) and a Modem Data Port module (MDPM) installed. See pages

Feature And Speed-Dial Keys On

OIWA

feature. See pages

2-23,3-66,

and 4-61.

customer-provided, modem-equipped data device may be attached to any digital keyset with a PC Data

DSWBLF

2-23,3-70,

Units

and 4-101.

Port

DSS/BLF Units can have feature keys or system speed-dial keys programmed in their keymaps. See pages 4-50,

4-87, and 5-50.

Page v

INDEX OF NEW FEATURES (continued)

Keyset

“Hot” Dial Pad Keys

There is a system-wide option that, if enabled, allows keyset users to dial line access codes and feature codes without lifting the handset or pressing the SPKR or SPCL key. This programmable feature is called “hot dial pad” to

indicate that the dial pad keys are always activated. See pages

Private Intercom Call Override

If a keyset station has the Private Intercom Override feature enabled, the user can place a ing l or # when calling a keyset station that has handsfree mode disabled. See pages

44,4-42,

and 5-68.

handsfree

4-56,5-30,

call by press-

and 5-52.

%ilent” u

When

Toll

Sew&y Feat=

The

Weekly Toll Limits:

cified types of toll calls. The feature can monitor 7- and calls. Alarm messages have been added for toll limit management. See pages

4-1X2,4-125,5-97,

Inter-Tel Enhanced DISA

Tone Selection

setting the ring tone on a keyset, the keyset user can enter 0 to disable ring tones. See page 4-48.

Set

Extended software package now includes the following Toll Security features:

When enabled, the weekly toll limit feature keeps track of the accumulated call cost for spe-

lOdigit

toll calls and/or operator-assisted/international

4-10,4-30,4-62,4-63,4-83,

and 6-8.

Services: The weekly toll limit feature can only be enabled by Inter-Tel Services. See page 6-41.

Security

Codes: DISA security codes can be 4-7 digits long. ADISA caller will have only three opportunities to enter a valid security code. If the caller fails three times, the failure will generate a system alarm and that trunk will be inoperable for five minutes. See pages

DISA Toll Restriction:

stations (except LCR-Only). See pages

SMDR Blocked DISA

calls to appear in the Sh4DR report. See pages

DISA And Hunt Group

DISAcall

information has been added to the System Summary report and a new Hunt Croup option has been added

to the Summary Report. See pages

End-Of-Dialing Digit Suppression

Display and Redial: A system

DISA lines can be given day and/or night mode toll restrictions like those for individual

4-38,5-106,5-111,

Calls

Option:

A programming flag has been added to SMDR that allows blocked DISA

4-38,4-123,

Information In

SMDA Summary Reports

4-38,4-115,4-118,

programmin g flag allows the programmer to specify whether all dialed digits or

4-38,5-111,5-115,

and 5-116.

and 4-124.

and 5-140.

and 6-8.

just the digits that make up the valid call are displayed and stored in the redial buffer. If desired, the “extra” digits

used for dial-up banking machine, voice mail, automated attendant, or other purposes

canbe

suppressed. Suppressing the extra digits prevents entries, such as PIN numbers and other codes, from being displayed when they are dialed. See pages 4-93 and 5-69.

SMDRReportsz

A programming flag has been added to the

SMDRreport

programming prompts that allows you

to specify whether all dialed digits or just the digits that make up the valid call appear in the SMDR report. See

pages 4-123 and 5-142.

Account Code Enhancements

LCR

Toll Forced Account

LCR-Only toll restriction in day

Code: Forced account codes for toll calls only can be programmed for stations with

und

night modes. When this account code type is enabled, the user only has to

enter an account code if the system detects that a toll call has been dialed 5-32, and 5-55.

Validated Forced Account

Codes: Forced account codes can be validated or non-validated. See page 4=-66,5-32,

5-33, and 5-55.

Page vi

whenLCR

is used. See pages

4-33,4-66,

INDEX OF NEW FEATURES (continued)

Voice Mail/Computer Enhancements

Do-Not-Disturb Breakthrough:

Normally, calls to a station through

DIM,

the automated attendant, or a voice

’

computer are not blocked by placing the station in do-notdisturb. If desired, individual stations can be set to pre-

vent these calls from breaking through do-not-disturb. See pages

Voice Mail/Computer Hunt

designated as a voice computer hunt group. See pages

Automated Attendant Hunt Groups: Voice computer hunt groups can be designated as automated attendant

Groups In All

Software Packages:

4-16,4-21,

4-14,4-21,4-38,5-30,

and 5-52.

In any software package, any hunt group can be

S-61, and 5-62.

hunt groups. See pages 4-21 and 5-63.

Dial RuleS: Recall Destination:

Voice mail/computer hunt groups can be assigned dial rules. See pages 4-21 and 5-63.

Avoicc

mail/computer hunt group can have an assigned recall destination. See pages 4-21

and 5-64.

Overflow/Announcement

Stations:

Voice mail/computer hunt groups can serve as overflow/announcement sta-

tions. See page 5-66.

DTMF Feedback Tones:

-“feedback”

The progress tones that are normally sent to a voice computer can be replaced with

tones that determine call status. See pages

4-21,5-31,

and 5-52. If feedback tones are enabled,

the “extended” set of feedback tones can also be enabled in system-wide programming. See pages 5-67 and 5-68.

Allow Cross-Tenant Voice Mail/Computer

‘Itaffic:

The Programmer can determine whether voice mail units

and voice mail computers will be allowed to place intercom calls, forward intercom calls, or transfer intercom or

outside calls to stations that are in different tenant groups. See pages 4-21 and

Version Feature

Code: When entered at a voice computer port this feature code generates a four-digit IYIMF

5-67.

code that indicates the last four digits of the software part number. It is used by voice processing software to ensure

that the

KSU

software is compatible with the voice pro&sing features. See page 4-7.

Remote Hunt Group Remove/Replace

The Hunt Group Remove/Replace feature can be controlled from the attendant’s station using the Remote Hunt

Group Replace feature code. See pages

Hunt Group Enhancements

There is a system option that can be enabled to send

4-144-19,

and 4-111.

uZZ

unanswered hunt group calls first to the announcement

station and then to the overflow station. See pages 4-17 and 5-68. If a station that receives a recalling hunt group call chooses to transfer the call back to the hunt group, the call

retains its original queue position in the hunt group. Also, calls that go to the announcement and overflow stations do not lose their places in the queue. While the call is at a playback device announcement or overflow station (except voice compufer overflow/announcement stations) it continues to circulate through the hunt group. If a hunt group member picks up the call, it is pulled back from a playback device overflow/announcement station and connected to the hunt group station. See pages 4-18 and 4-19.

Station Off-Hook Alarm

The STXlTON OFF HOOK alarm now indicates the station that is off hook. Also, the alarm clears automatically when the station user hangs up. See pages

Equal Access

The system supports the

“1OlXXXX”

Numbers Supported

“lo-

modified to support equal access dialing. See pages

Password Required

4-1X2,4-125,

and 6-8.

and “1OXXX” equal access numbers. Toll restriction SCOS 7 has also been

4-27,4-B,

and 5-88, and 5-113.

The password prompt will always appear when a programmer logs in to a programming session. In the default state

there is no database programming password and pressing

RETURN will allow access to the database. See page

5-10.

INTER-TELPRACTICES lMX/GMX

256

INS’IXLJATION &

MAINTENANCE

TABLE OF CONTENTS

Issue 1, November

1994

CONTENTS

INDEXOFNEW FEATURES

TABLE OF CONTENTS

LIST OF FIGURES

FCC REGULATIONS

.....................................................

...................................................

SAFETY REGULATIONS

LIMITED WARRANTY

OVERVIEiV

...........................................................

............................................

.................................................

...............................................

.................................................

1. Introduction ........................................................

2. System Capacities ....................................................

3. Software Packages ...................................................

4. Hardware Summary

5. Installation, Programming, And Maintenance Summary

..................................................

......................

6. Features Summary ...................................................

SPECIFICATIONS

.....................................................

1. Introduction ........................................................

2. Cabling And The Main Distribution Frame

(MDF)

..........................

3. Equipment Cabinet ...................................................

4. Station Instruments

5. Additional System Equipment

...................................................

..........................................

PAGE

...

Ml1

xvii

xix

l-l

l-l 1-2 l-3 1-3 1-4

2-l

2-2 2-4 2-6 2-21 2-31

INSTALLATION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1. Introduction ........................................................

2. System Installation Outline ............................................

3. Pre-Installation Checklist

..............................................

4. Station Cabling ......................................................

5. Assembling The Main Distribution Frame

6. Equipment Cabinet Installation

7. Station Installation

SMDR/SMDA

...................................................

Output Device Installation

.........................................

9. External Paging Equipment Installation

10. External Music Source Installation

11. Preventative Maintenance

12. Post-Installation Checklist

..............................................

.............................................

.......................................

(MDF)

Backboard

................................. 3-98

...................................

................. 3-9

3-1 3-2

3-2 3-3 3-6

3-35

3-62

3-98

3-99

3-99 3-100

Page ix

TXBLE

Issue 1, November 1994

OF CONTENT!3

lMX/GMX 2%

INSTALLATION & MAJNTENANCE

INTER-TELPRACTIcEs

CONTENTS

FEATURES

1. Introduction

2. Accessing The Features

3. System Organization

4. Tnmk Features

5. Station Instruments

6. User-Programmable Feature Keys

7. Automatic Call Access (Keysets Only)

8. Music-On-Hold And Background Music

9. Signals And Tones

10. Intercom Galls

11. Inter-Station Messages

12. Off-Hook Voice Announce (OHVA)

13. Outside Galls

14. Placing Calls On Hold

15. Call Waiting

16. Call Transfer

17. Reverse Transfer And Group Call Pick-Up

18. Call Privacy And Privacy Release

19. Barge (Keysets Only)

20. Conference Galls

21. System Forwarding

............................................................

........................................................

...............................................

..................................................

......................................................

...................................................

.......................................

...................................

..................................

...................................................

.......................................................

................................................

.....................................

........................................................

................................................

........................................................

.................................

.......................................

.................................................

.....................................................

...................................................

22. Call Forwarding .....................................................

23. Speed Dialing

24. Optional System Directory

25. House Phone

.......................................................

Intercom And Outside (Keysets Only)

...........

........................................................

26. Redialing ...........................................................

27. Paging

28. Remove From Paging

29. Do-Not-Disturb

30. Cancel Miscellaneous Operations

31. Hookflash

32. Reminder Messages (Keysets Only)

33. Optional Station Exchange Feature

34. Optional Data Device Attachments (Keysets Only)

35. Attendant Features

36. Record Keeping And Maintenance Features

.............................................................

.................................................

......................................................

........................................

..........................................................

......................................

..........................

...................................................

...............................

PAGE

4-l

4-4 4-4 4-12 4-24 4-40 4-51 4-52 4-53

4-54

4-55

4-58 4-61 4-62 4-67 4-69

4-70 4-73 4-74 4-75

4-76

4-79 4-82 4-85 4-90

4-92

4-93

4-94 4-94

4-95 4-97 4-97 4-98 4-99 4-101 4-103

4-114

‘3,

.“‘:

Page x

lNTER-TELPRACTIcEs IMX/GMX

256

IN-‘l-ION

& MAINTENANCE

TABLE OF CONTENTS

Issue 1, November 1994

CONTENTS

PROGRAMMING

1. Introduction

2. System Set-Up For Programming

3. Session Timer And Screen Saver

4. Microsoft Windows

5. How To Use The Programming Windows

6. Applications Menu

Defauli

Values

8. Station Programming

9. Station Programming

10. System-Wide Features

11. Toll Restriction

12. Least-Cost Routing @CR)

13. Trunk Programming

14. Attendants

15. Station Message Detail

16. Service

.............................................................

......................................................

........................................................

.......................................

........................................

..................................................

.................................

...................................................

.......................................................

Individual Station Information

Batch Programming Options

................................................

......................................................

.............................................

..................................................

..........................................................

................................................

......................

.......................

PAGE

5-l

5-3 5-3

5-11 5-11

5-12 5-15 5-24 5-25 5-44 5-54 5-88

5-98 5-103 5-132

5-137 5-145

TROUBLESHOOTING

1. Introduction

........................................................

2. Troubleshooting Checklist

3. Light-Emitting Diode (LED) Indications

4. Alarm Messages And Field Service Diagnostics

5. Troubleshooting Charts

6. Customer Support

7. Defective Unit Return Policy

REPLACEMENT PARTS

1. Introduction

........................................................

2. Ordering Procedure

3. Replacement Parts List

4. Recommended Spare Parts

.................................................

.............................................

..................................

............................

................................................

....................................................

...........................................

................................................

...................................................

................................................

.............................................

APPENDIX A- GX STATION INSTRUMENTS

1. Overview.

2. Specifications

3. Installation

4. Features

5. Programming

..........................................................

.......................................................

.........................................................

............................................................

.......................................................

...........................

6-l 6-l 6-l 6-l 6-8 6-12

6-41 6-41

7-l 7-l

7-1

A-l

A-l A-l A-4 A-10 A-10

Page xi

TABLE

Issue 1, November

OF CONTENTS

2294 IMX7GM.X

INTER-TELPRACTICES

256 INSTALLATION & MAINTENANCE

comms

APPENDIX B - GMX STATION INSTRUMENTS

1. Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*............*.......

Features

5. Programming

INDEX

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

..;.............................................................

. . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

PAGE

B-l

B-l B-l B-5

B-10 B-10

I-l

‘I-%

)

Page xii

lNTEx-TELPRAcTIcEs LIST OFFIGURJS IM.X/GMX 256INS‘E4LLATION &

MAINTENANCE Issue 1, November

1994

iWMBER

SPECIFICATIONS

Figure 2-l. Figure 2-2. Figure 2-3. Figure 2-4. Figure

2-5,

Figure 2-6. Figure 2-7. Figure 2-8. Figure 2-9. Figure 2-10. Figure 2-11. Figure 2-12. Figure 2-13.

Voice Channel Allocation Digital AC Transformer Requirements Executive Digital Keyset (also called Executive Digital Terminal)

Standard Digital Keyset (also called Standard Digital Terminal)

IMX 24-Line Keyset

IMX 24-Line AIM Keyset IMX

1ZLine Keyset

IMX

12-Line

IMX 8-Line Keyset IMX 8-Line AIM Keyset

Inter-Tel/DVK 24-Line Keyset

Inter-Tel/DVK

Inter-Tel/DVK 8-Line Keyset

LIST OF

........................................

AIM

Keyset

.........................................

1ZLine

Keyset

FIG-URIZS

TlTLE

....................................

.........................

......

....................................

.....................................

................................

.................................

....

PAGE

2-7 2-24

2-33 2-34 2-35 2-36 2-37 2-38 2-39

2-40 2-41 2-42

2-43

Figure 2-14. Figure 2-15. Figure 2-16. Figure 2-17. Figure 2-18.

Digital Direct Station Selection/Busy Lamp Field (DSS/BLF) Unit

IMXDSS/BLFUnit Inter-Tel/DVK DSS/BLF Unit

Enhanced Single-Line Set (ESLS) Single-Line Instrument (SLI)

INSTALLATION

Figure 3-l. Figure 3-2.

Figure 3-3. Figure 3-4. Figure 3-5. Figure 3-6. Figure 3-7. Figure 3-8. Figure 3-9.

Figure 3-10.

Figure 3-11.

Digital Keyset Modular Jack Assembly Wiring Analog Station Modular Jack Assembly Wiring Sample MDF Block Layout And Cable Assignments Example Of Ferrite Bead Installation

LGC/LSC Block Cable Terminations (Method A) LGC/LSC Block Cable Terminations (Method B)

IDC Block Cable Terminations EMC Block Cable Terminations

Modular Jack Assembly Wiring For Tl Spans

........................................

.................................

.............................

.................................

...........................

................................

...............................

Span Terminations From RJ48C Jacks

.......................

Span Terminations From RJ-Type Blocks

...................

...............

.................

....................

.....................

...

2-44

2-45

2-46

2-47 2-48

3-7 3-8 3-10 3-12 3-13 3-14 3-15 3-16 3-18 3-18 3-19

Figure 3-12.

Figure 3-13.

Figure 3-14.

Using The Tl Card’s Optional DB15 Connector

..................

Digital KSC Block Cable Terminations For Keysets Analog KSC Block Cable Terminations

Page xiii

.........................

...............

3-20 3-22

3-23

LIST

OFFIGURES

Issue 1, November

1994

lMX/GMX

256

INS-TION

INTER-TELPRACTICES

MAINTENANCE

h”UMBER

Figure 3-15. Figure 3-16.

Figure 3-17. Figure Figure 3-19. Figure 3-20. Figure 3-21. Figure 3-22. Figure 3-23. Figure 3-24. Figure 3-25.

Figure 3-26. Figure 3-27. Figure

Figure 3-29.

Figure 3-30.

Figure 3-31.

3-18.

3-28.

TITLE

Installing &Line IMX AIM Keysets Two To A Circuit KSC-D Block Cable Terminations For Dual-Circuit Keysets

SLC Block Cable Terminations

IDC Block Cable Terminations

................................

Station Cable Terminations On The Station Block RCPU Card Cable Terminations

...............................

Modular Jack Assembly Wiring For Optional Tl Alarm Relays

Connecting Two Tl Cards Together

.............................

Power Cable Connectors On The Telecom Motherboard

Connecting The Power Cable To The Telecom Motherboard Cable Connections To The Power Supply Chassis Power Supply Module Installation Equipment Cabinet Grounding

.............................

................................

Power Supply Connector Pinouts And Voltage Test Point Locations RCPU Card

Digital Keyset Card (DKSC)

Keyset Card (KSC Or KSC-D)

...............................................

..................................

................................

.............

.........

.................

......

............

.........

.................

...

PAGE

3-24 3-25 3-26

3-27 3-28 3-31 3-33

3-34 3-36 3-37

3-38 3-40 3-41 3-43 3-46 3-48 3-50

:+,

Figure

3-32.

Figure 3-33.

Figure 3-34. Figure 3-35. Figure 3-36. Figure 3-37.

Single-Line Card (SLC) Inward Dialing Card (IDC)

Loop/Ground Start Card (LGC)

Loop Start Card E&M Card (EMC)

TlC

Card

(TlC)

(LX)

..........................................

...........................................

Standard Digital Keyset LCD Installation.

Digital Keyset Self-Test Key Matrix

Digital PC Data Port Module (PCDPM) Installation Sample Digital PCDPM Cable Connections

Figure Figure Figure Figure Figure 3-38. 3-39. 3-40. 3-41. 3-42. Figure 3-43.

Figure 3-44. Figure 3-45.

Figure

3-46. Figure 3-47. Figure 3-48. Figure 3-49. Figure 3-50.

Digital Modem Data Port Module (MDPM) Installation IMX 24/12-Line Keyset LCD Installation Bottom Of 8-Line Dual-Circuit IMX AIM Keyset

IMX Keyset Data Port Module Installation

IMX Keyset Inter-Tel/DVK

LRA

24Line

Set-Up

Inter-Tel/DVK 12/8-Line Keyset “Small” LCD Installation

Inter-Tel/DVK Data Port Module Installation

Inter-Tel/DVK

LRA

Set-Up

.....................................

...................................

...............................

......................................

.......................

............................

...............

......................

............

.......................

.................

......................

....................................

Keyset “Large” LCD Installation

...........

.........

.....................

..................................

3-52 3-53

3-55

3-56 3-58 3-60 3-63 3-65 3-68

3-69 3-70 3-72 3-76

3-79 3-80 3-82

3-84

3-88

3-89

-2

,‘,

Page xiv

LIST OFFIGURES

Issue 1. November 1994

NUMBER

Figure 3-51. Back Of Digital DSS/BLF Unit

TITLE

........ .......................

Figure 3-52. Inter-Tel/DVK DSS/BLF Unit Control Board Figure 3-53. Figure 3-54. Bottom Of ESLS

FEATURES

Figure 4-l. Figure 4-2.- Figure 4-3. Figure 4-4. Figure 4-5. SMDR Report Format

PROGRAMMING

Figure 5-1. Figure 5-2. Figure 5-3. Figure 5-4.

Figure 5-5. Figure 5-6. Figure 5-7. Figure 5-8. Figure 5-9. Figure 5-10. Figure 5-11.

Figure 5-12. Figure 5-13.

Figure 5-14. Figure 5-15. Figure 5-16. Figure 5-17. Figure 5-18. Figure 5-19. Figure 5-20. Figure 5-21. Figure 5-22.

Figure 5-23. Figure 5-24.

Figure 5-25.

SLI Control Board

Span Applications SMDA Account Code Report Format SMDA Summary Report Format SMDA Detailed Report Format

................. .........................

..............

........

.............................

...............................

...........................

..........

...............................

.......................................

Applications And Programming

Customized Programming Report Samples

............ ................

......................

Sample Board-To-Voice Bus Mapping Report

Individual Station Programming (STN)

Key Assignments (KEY)

.....................................

Ring Zone Programming (ZONE) Station Features (SFEA)

Account Codes (ACCI’)

.....................................

........ ........ .....................

.........................

....... ......................

Do-Not-Disturb And Reminder Messages (MESG)

Extensions, Usernames, And Feature Codes (EXT) Hunt Groups (HUNT)

Misc. System-Wide Information (MISC) Page Zones (PAGE) Relays @LAY) System Forwarding Paths (SFWD) System Speed Dial (SSPD) System Timer (TIMR)

Tenant Groups (TNT)

Carriers And Allowed Long Distance (ALT)

.......................................

........................

.................................. .......

............................................

.............................

...................................

.......................................

.....................

Area/Office Code Restriction User Groups (AREA)

Station Class Of Service/LCR Advances (SCOS)

Toll Security (TOLL)

Least-Cost Routing (LCR) Individual Trunk

Trunk Groups, Did Groups &

............ .........

........ ...........................

(INDT)

.....................................

Ring-IdAnswer

....................

................

...............

.................

..................

Patterns (TRNK)

.....

PAGE

3-91 3-94 3-96 3-97

4-36

4-117

4-118 4-120 4-124

5-124

5-156 5-173 5-174

5-177

5-188 5-189

5-190 5-195 5-197 5-202 5-203 5-204 5-204 5-205 5-206

5-207

5-210 5-211 5-212 5-213 5-216 5-217 5-223 5-224

Page xv

LEST

OFFIGURES

Issue 1, November 1994

NUMBER TITLE PAGE

lMX/GMX

256

INSTALL.A~ON &

lNTER-TELPRACTIcEs

MAINTENANCE

Figure 5-26.

Figure S-27. Attendants- Alias Programming (ALSS)

Figure 5-28. Attendants Figure 5-29. Call Cost (COST) Figure S-30. SMDA (SMDA) Figure 5-31. SMDR (SMDR) Figure S-32. Error Reports (ERR) Figure 5-33. Passwords (PASS) Figure 5-34. Serial Port Configuration (PORT) Figure 5-35.

Programming

(Tl)

....................................... 5-227

DSWBLF Units (DSS)

..........................................

...........................................

............................................

........................................ 5-233

..........................................

System Configuration (CONF)

.......................

...........................

..............................

................................

TROUBLESHOOTING

Figure 6-1. Light-Emitting Diode (LED) Indications

Figure 6-2. Figure 6-3. CO Trunk Troubleshooting Chart

Figure 6-4. Feature Troubleshooting Chart

Figure 6-5. Keyset Troubleshooting Chart

System Troubleshooting Chart

................................

.................................

..............................

Figure 6-6. Single-Line Set Troubleshooting Chart

Figure 6-7. DSS/BLF Unit Troubleshooting Chart

........................

..........................

5-228 5-229 5-230 5-231 5-232

5-233

5-234

5-235

6-3 6-14 6-18

6-24 6-30

6-36 6-39

REPLACEMENTPARTS

Figure 7-l.

Replacement Parts

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Figure 7-2. Recommended Spare Parts

APPENDIX A

Figure A-l.

Figure A-2.

Figure A-3.

Figure A-4. Key Assignments (KEY)

GX 24-Line Keyset GX Keyset Bottom

......................................... A-3

......................................... A-5

GX DSS/BLF Unit Bottom

.....................................

APPENDIX B

Figure B-l.

Figure B-2. Figure B-3. Figure B-4. Figure B-5.

GMX 24-Line Keyset GMX

1ZLine Keyset

GMX 24-Line Keyset Data Port Module Installation GMX DSS/BLF Unit Bottom Key Assignments (KEY)

....................................... B-3

....................................... B-4

.....................................

. . . . . . . . . . . .

7-l

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

...................................

A-9

A-11

............... B-7

................................. B-9

B-11

Page xvi

lNTER-TEJaPRAcTIcES IMX/GMX 256 lNSTAlLLATlON &

FCC REGIJIAI’IONS

MAINTENANCE

FCC REGULATIONS

Issue 1,

November 1994

IMPORTANT:

This equipment complies with Part 68 of FCC rules. On the back of the equipment cabinet is a label that contains, among other information, the FCC registration number and ringer equivalence number

(BEN)

for this equipment. Customers connecting this equipment to the telephone network shall, before such connection is made, give notice to the tele-

phone company of the particular line(s) to which such connection is to be made, and shall provide the telephone company with the following information:

Complies with Part 68 of FCC rules

FCC registration number:

MF-E (for MF-rated systems) or

61845KF-E

Quantities and USOC numbers of required inter-

face jacks (see chart on next page)

Sequence in which trunks are to be connected

Binger

der code

chart on next page)

NOTE: The tity of devices which may be connected to the telephone line. Excessive RENs on the telephone

line may result in the devices not ringing in re-

sponse to an incoming call. In most, but not all

areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum ing area.

(for KF-rated systems)

equivalence number

(WC),

as applicable, by position (see

FEN

is used to determine the quan-

BE2USA40751-

BE2USA-

(BEN)

or service or-

BEN

for the call-

tion to party line service is subject to state

(Contact the state public utility commission, public service commission, or corporation commission for information.)

If this equipment causes harm to the telephone network, the telephone company will notify the customer in advance that service may be temporarily discontinued. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, the customer will be advised of the right to file a complaint with the FCC, ifneces-

sary.

The telephone company may make changes in its fa-

cilities, equipment, operations, or procedures which may affect the operation of this equipment. If so, the customer shall be given advance notice so that any necessary modifications can be made in order to maintain uninterrupted service.

If trouble is experienced with this equipment, contact a local authorized factory service representative

for repairs and/or warranty information. The cus-

tomer, users, and unauthorized technicians should

not repair, make adjustments to, or attempt to service this equipment in any way.

In the event of trouble with the telephone line(s), this

equipment must be disconnected from the telephone

line(s). If trouble ceases, the equipment must be repaired by an authorized factory service representative. If the trouble continues to occur with the

equipment disconnected, the telephone company

should be notified that they have a problem. If this is

the case, repairs or adjustments made by the telephone company will be made at their expense.

tarif%.

Facility interface code

chart on next page)

The telephone company should also be given notice upon final disconnection of this equipment from the

particular line(s). It is also the responsibility of the customer to provide

the telephone company with registration numbers of any other devices which are configured for connection to the telephone network.

This equipment cannot be used on public coin service provided by the telephone company. Connec-

(FIG)

by position (see

Page xvii

Allowing this equipment to be operated in such a

manner as to not provide proper answer supervision

signaling is in violation of Part 68 of FCC rules. This

equipment returns answer supervision signals to the

public telephone network when: answered by the

called station, answered by the attendant, routed to a

recorded announcement that can be administered by

the equipment user, and routed to a dial prompt. This

equipment also returns answer supervision on all

DID calls forwarded back to the public telephone network. Permissible exceptions are: a call is unanswered, busy tone is received, and reorder tone is received.

FCC REGULATIONS

Issue 1, November

1994

IM.X/GMX 256

INSTALLATION & MAINTENANCE

IIUTER-TELPRACTICES

* Available with MF-rated systems only. According to FCC regulations, tar%& do not permit the use of ground-

start facilities with RF-rated systems.

* *

When using Tl facilities to provide DID service, do not use the DID facility interface code (FIG) as listed above; instead, provide the telephone company with DID answer supervision code

service.

c**

Also interfaces with Class A and B.

“AS.2”

and the FIC for the requested

This equipment does not currently comply with the

amended Part 64 of FCC rules (CC Docket No.

91-35),

which requires that equipment sold and installed in the “call aggregator”market (i.e., hotels, motels, hospitals, universities, etc.) must allow users equal access to the long distance carriers of their choice (i.e., must allow the

10xXx

dialing sequences normally used for “operator-assisted” calls, while blocking those normally used for ‘direct-dial” calls). In the future, this equipment may be modified to comply with this requirement.

NOTICE: THE TELEPHONE

lNSTRUMENTS

SPE-

CIFICALLY DESIGNED FOR THIS SYSTEM HAVE

HEARlNG-AID COMP-LE

ARE lN COMPLIANCE

HANDSEXS THAI-

WlTH

SECTION 68.316 OF

THE FCC RULES.

WARNING:

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s

instructions, may cause interference to radio and television reception. It has been type tested and found to com-

ply with the limits for a Class A computing device in

accordance with the specifications in Subpart J of Part 15 of FCC Rule. Operation of this equipment in a residential area may cause unacceptable interference to ra-

dio and TV reception requiring the operator to take whatever steps are necessary to correct the interference. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient the receiving antenna

Relocate the equipment cabinet with respect to the

receiver

Check that the equipment cabinet and receiver are

not on the same circuit; the equipment cabinet must be powered from an isolated, dedicated AC outlet

If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the FCC helpful: “How to Identify and Resolve Radio-TV Interference Problems”

This booklet is available

from

the U.S. Government

Printing Office, Washington, D.C. 20402, Stock No.

-398-5. If

RFI

problems persist, contact Inter-Tel Customer

support.

Page xviii

INTER-TELPRACTICES

IMX/GMX

256

INSTAUATION & MAINTENANCE

SAF+ETYREGULATIONS

Issue 1, November 1994

.SAF’ETY REG-ONS

The Inter-Tel

listed by Communication Certification Laboratory (CCL) as meeting the Product Safety Requirements of UL 1459, Standard for Telephone Equipment.

CCL is approved by the Occupational Health and

Safety Administration

Recognized Testing Laboratory

installation, also check the local

for importalrt information concerning the irzstalla-

tion of telephone and electronic quipment.

The following safety information is reprinted from UL

1459.

Ih4X

and GMX 256 Systems are

(OSHA)

as a Nationally

(NRI’L).

eldrical

Befonz

codes

IMPORTANT SAFETY

INSTRUCTIONS

When using your telephone equipment, basic safetypre- cautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the

following:

1. Read and understand all instructions.

Follow all warnings and instructions marked on the product.

3. Unplug this product cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, in a wet basement).

Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This

product should not be placed in a built-in installa-

tion unless proper ventilation is provided.

7. This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type of power source to your building, consult your dealer or local power company.

8. This product is equipped with a three-wire grounding type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to

insert the plug into the outlet, contact your electri-

from

the wall outlet before

cian to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug.

Do not allow anything to rest on the power cord. Do not locate this product where the cord will be

abused by persons walking on it.

10. Do not use an extension cord with this product’s power cord. The AC outlet for this product should not be used for any other electrical equipment.

11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a

risk of fire or electric shock. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disas-

semble this product, but take it to a serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used.

13. Unplug this product from the wall outlet and refer

servicing to qualified service personnel under the following conditions:

When the power supply cord or plug is dam-

aged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or wa-

ter. D. If the product does not operate normally by fol-

lowing the operating instructions. Adjust only

those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal op-

eration.

E. If the product has been dropped or the cabinet

has been damaged.

If the product exhibits a distinct change in performance.

14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

15. Do not use the telephone to report a gas leak in the vicinity of the leak.

qualified

SAVE THESE

INSTRUCTIONS

Page xix

E~mber1994

JMXIGMX 256 INSTALLATION & MAJNTENANCE

INTER-TELPRACTICES

-LIMITlSD W-Y

For a period of one (1) year from the date of shipment to

Buyer, INTER--TEL warrants the Equipment (except for fuses and lamps) to be free workmanship, or both, and to comply with specifications for the Equipment, as set forth in the

and

Field Main&nunce

clusive remedy for breach of this Limited Warranty shall be to have the defective Equipment (or parts) repaired or replaced at INTER-TEL% option. Shipping

costs incurred returning warranty work to INTER-TEL shall be paid for by the Buyer.

extendsonly thirdprvty.

Equipment (or parts) damaged by improper handling, normal wear and tear, accidents, lightning damage, neg-

ligence, or improper use or maintenance, and does not

apply to Equipment altered without authorization by INTER-TEL. This Limited Warranty does not extend to

any claims, suits, damages, liabilities, costs, and expenses arising from any act, action, or inaction of Buyer. Although the Moss-Magnuson Act should not apply, in the event that it is held to apply by a court of competent

jurisdiction, the implied warranty of fitness for a par-

ticular purpose shall extend for the one-year (l-year) period from the date that the Equipment was shipped to the Buyer.

to the Buyer,

This Limited Warranty does not apply to

from

Manual.

notto

defects in material,

Zn&&tion

Buyer’s sole and ex-

This Limited Warranty

any customer, user, or

THIS

W-IS

ALL OTHER

ZhK’LUDZNG, BVTNOTLhUZlED To, THEZiUPXLED

W-

FOR A

W-ZES ZTEDW-ZNNOEiXNTSZULLINTER-TEL

L.MZ3LE ZhVZDENlXL

LOSS OF BUYER ZN POSSESSION,

EQlIJLPm

WmD

For complete information on returning equip

merit, refer to the current Inter-Tel

turn

This document includes specific information on the following subjects: warranty, procedures to

follow when returning equipment, equipment

damaged in shipment, insurance, repair policy,

and advance replacement policy.

W-

PARTICULAR

FOR LOSS OF

OR CONSEQUENTIAL

TZiUE

CONNECl7ON Wi’TH

BY THE

Policy

LlEU

OF AND EXCLUDES

EXPRESS OR ZiUPKlED,

iU??RC

i!MNlABm

PURPOSE.

WZiZZCHEXTEND

Ah’TZCZR~D

OR OTHER LOSSES ZNCUZMED BY

OPERAIION,

SUCH

CLAZiUS BEZNG EXPRESSLY

ZhKfXUVG COMB3

(document part number 835.1065).

OR USE OF

FIluESS

THEM AZ&5

BEYOND

THE PURPOSE,

TZf&SLZM-

PROFZl3,

DAM!XGES,

Material Re-

THE

‘-3

Page xx

INTER-TELPRACTICES lMX/GMX

256

INSTAWLATION &

MAINTENANCE

OVEIRVIEW

Issue 1, November

OVERVIEW

1994

CONTENTS

1. Introduction ..........................................................

2. System Capacities .....................................................

3. Software Packages

....................................................

4. Hardware Summary ...................................................

Installation, Programming, And Maintenance Summary

....................

6. Features Summary ....................................................

. System Features ...................................................

Keyset

C. Enhanced Single-Line Set (ESLS) Features

D. Single-Line Instrument

Features ...................................................

............................

(SLI)

Features ................................

E. Direct Station Selection/Busy Lamp Field (DSS/BLF) Unit Features .

Attendant Computer Console Features

G. Attendant Features

................................................

................................

H. Maximum Capacities ..............................................

.......

PAGE

l-l l-l l-2 l-3 l-3 l-4

l-4 l-5

l-6 l-6 l-7 l-7 l-7 l-8

1. INTRODUCTION 2. SYSTEM CAPACITIES

1.1 The 256

ce/data, hybrid telephone system. As a hybrid system, it incorporates many of the user-tiendly features of key systems with many of the expanded features and flexibility of private branch exchange (PBX) systems.

1.2 The 256 System is designed to meet the needs of growing businesses. In fact, the system’s unique structure (including digital signal processing) allows it to be

easily adapted and expanded as business communication needs change. The modular design makes the system easy to install and service. And, the programmable features provide an abundance of user-friendly applications to meet each customer’s needs. Highlights of the system’s design include:

Advanced microprocessor technology.

Modular, easily replace-able hardware with add-on

capabilities for optional features.

Flexible programming to customize many system

and station features.

System is a state-of-the-art, digital, voi-

2.1 The equipment cabinet has 16 slots for station and

trunk cards. The actual number available depenak on the nwnber and type tion

in&uznts, andpower

2.2

For example, if all 16 cards are station cards, there can be a maximum of 256 station instruments installed. Or, if only one of the cards is a type of Keyset Card (required), four are Tl Cards (the maximum allowed), and

the other 11 are Loop/Ground Start Cards, the system maximum is 16 stations (using digital keysets or using

g-line IMX AIM

circuit) and 184 trunks. Of course, in most circumstances, the maximums listed below will never be reached due to the variety of cards and station instruments installed.

A fully-equipped 256 System has the capacity for

up to:

256 Ports (16 available card slots with a maxi-

mum 16 circuits per card equals 256 ports. Although it is theoretically possible to equip more than 256 ports [e.g., using Tl Cards and/or digital or 8-line IMX AIM keysets], the system limits the number to 256. See page 2-6 for more information.)

keysets,

which can be installed two to a

of stations and trunk

supply motihles installed

cards, sta-

Page l-l

OVERVIEW

Issue 1, November 1994

IMWGMX 256

INSTALLATION

INTER-TELPRACTICES

MAINTENANCE

- 216-220

Non-Blocking Voice Channels (The

exact number of voice channels available de-

pends on the

number

of DTMF decoders installed in the system. The voice channels are available for outside calls, intercom calls, and

paging on a first-come, first-served basis. See page 2-6 for more information.)

184 Central Office (CO)

Trunks

(Loop start

and/or ground start trunks installed in increments of up to eight or 24, depending on the number of

Loop/Ground Start Cards Cards [LsCs], and/or Tl Cards in the equipment cabinet.

have up to eight CO trunks installed, while

[LGCS],

FlCs]

LGCs

Loop Start

installed

and

LSCs

can

TlCs

can have up to 24 CO trunk circuits installed.)

NOTE:

The system is limited to a maximum of

four Tl Cards. (Pour cards with up to 24 circuits

per card equals 96 possible Tl trunk circuits.)

- 184

Direct Inward Dialing (DID)

l’kunks

(Direct station access trunks installed in increments of up to eight or 24, depending on the number of Inward Dialing Cards Cards installed in the equipment cabinet.

[n>cs]

and/or

IDCs

can have up to eight DID trunks installed, while

TlCs

can have up to 24 DID trunk circuits

installed.)

140

E&M ‘Ihmks

(Special “tie” trunks between

two supporting telephone systems [e.g., between

two 256

Systems] installed in increments of up to four or 24, depending on the number of E&M Cards

WCs]

equipment cabinet.

E&M

trunks installed, while

and/or Tl Cards installed in the

EMCs

can have up to four

TlCs

can have up to

24 E&M trunk circuits installed.)

- 256

Stations (Combinations of

keysets, DSS/

BLF Units, Attendant Computer Consoles, and single-line sets in increments of up to eight or 16, depending on the number of Digital Cards

[DKSCs], Keyset

Ds],

Single-Line Cards

Cards

[SLCs],

PCs

and/or Inward

Keyset

KSC-

Dialing Cards @DCs] installed in the equipment cabinet. XSCs can have from eight to 16 stations connected depending on the type of

keysets

used, SLCs can have up to 16 stations connected, and IDCs can have up to eight.)

NOTE: At least one DKSC,

KSC,

or KSC-D must be installed to provide an attendant (equipped with a display keyset or an Attendant Computer Console) to program selected system data, act as the attendant for unsupervised CO recalls, receive system alarm messages, etc.

Keyset

Circuits Equipped With Direct Station Selection/Busy Lamp Field Units

(Digital DSWBLF Units are physically at-

@SS/BLF)

tached to and programmed to be used with specific digital

keysets.

Up to four units may be

attached to one keyset. The units are powered by

their own AC transformers and do not require a

DKSC circuit that is separate from the keyset’s circuit. Analog

keys&,

analog DSS/BLP Units, and Attendant Computer Consoles use separate KSC or KSC-D circuits. For each analog DSS/ BLF Unit installed, one less analog keyset or At-

tendant Computer Console may be installed. Up to four analog to a single

DSS/BLF

Keyset

Units may be connected

Card, and as many units as de-

sired can be used with a single keyset. See page

2-27

for more information.)

3. SOFTWARE PACKAGES

3.1 The IMX 256 System is available in five software “packages” (refer to REPLACEMENT PATnrs for the part numbers). The customer can choose between one

KP-rated system and four MP-rated systems. The KP-

rated system permits only one trunk to be accessed per trunk key, and users can access only one auto trunk and only one trunk in each of the trunk groups. The MP-rated systems permit one-key access to multiple outgoing trunks. The five software packages are listed below.

MF-rated,

This software package has all of the features

MErated, Extended

This software package has all of the features

MF-rated,

This software package has all of the features

Xl?-rated,

This software package has all of the features

3.2 The IMX 256 system has an additional software package that has all of the features described in this manual, plus it allows the GX station instruments to be

installed on the system. (Refer to Appendix A in the

back of the manual for complete information.)

Basic

package:

described in this manual except Toll Security, Intercom/Outside Directory, Automated Attendant, Station Message Detail Accounting (SMDA),

Tl,

and E&M.

package:

described in this manual except Tl and

Etiendedplus

Tl and E&M

E&&M.

package:

described in this manual.

Ext&plus

Tl and E&M

package:

described in this manual except Least-Cost Routing @CR).

Page l-2

INTER-TELPRACTICES

IMX/GMX

256 INSTALLATION & MAINTENANCE

Issue

OVERVIEW

1, November 1994

NO’I‘E:

wishes to change from an existing RF-rated system to an MF-rated system (or vice versa), the installing company must advise the customer “to notify the telephone corn-

party of the change if they want the

that they may have to certify in writing to the telephone company that the equipment is configured as a key system and pay appropriate service order charges.”

4.1’ plains environmental requirements of the system, describes the hardware, and gives pre-installation information. The hardware descriptions include: equip ment cabinet, power supply, circuit cards, station instruments, and additional equipment needed for the

optional features.

According to FCC regulations, if a customer

[ICF

or MF] rate and

HfmDwAREsuMMARY

The SPEClFICATIONS section of this manual ex-

INSTALLATION, PROGRAMMING, AND MAINTENANCE SUMMARY

5.1

The modular design and self-diagnostic capabili-

ties of the system facilitate installation and repair with minimal down-time. Strict quality control standards for manufacturing and thorough field testing provide the system with the reliability demanded by today’s

technology market.

5.2 The

tions for assembling the main distribution frame (MI@)

and for installing the equipment cabinet, power supply, circuit cards, station instruments, and other optional hardware.

53 cedures for programming the system features. After the system is installed, the flexible software allows the database to be customized to meet the customer’s needs. An external, customer-provided, IBM AT-compatible personal computer (PC) is used to perform this task.

5.4 The

instructions for correcting system problems and replacing defective parts. Part numbers and a recommended inventory of spare parts are listed in the

MENT PARTS section.

IN~~ON

ThePRGGRWMINGsection describes the pro-

TROUBLESHGGTING

section

contains

section gives

high-

instruc-

REPIACE-

Page 1-3

OVERVIEW

Issue 1, November

1994

IMX/GMX

6. FEATURESSUMMARY

6.1

System,

Attendant Computer Console, and attendant features are listed on the following pages.

with an asterisk

complete descriptions and operating instructions, refer to the SPECIFICAI’IONS and this manual.

k SYSTEMFEATURES

Hardware add General System

Five available software packages Flexible station instrument

bering plan

mo DB9

ing Unit

SMDR/SMDA output devices or an external (IBM

AT-compatible) PC for programming

Easily

front edge of the RCPU Card Database battery back-up with voltage test points Adjustable baud rates for on-site programming and

the optional

300,600,1200,2400,4800,9600,

Computer modem with software auto-baud on the RCPU Card for remote programming (300 and 1200 baud)

Variable system timers Industry-standard message waiting capability on

SLCs (using

of system voltages)

l * Optional Station Message

(SMDR) and/or Station Message Detail Accounting

(SMDA) output device(s)

One relay on the RCPU Card is dedicated as a power failure transfer relay; the other relay is a general purpose relay that can be used for night transfer, general signaling devices, etc.

Optional Attendant Co

computers equipped with headsets; allow the user to view system activity on the monitor and to process calls and messages using the keyboard)

* Two optional external music sources

* Optional off- premises

able ring cadence

* Optional OPX repeaters

* Optional multi-port voice mail system

* Optional

keyset,

single-line set,

Those

(*) mquire aa2iitional eqwpment.

con&uration

DSS/BLF

future murkzd

sections of

Featulres

and num-

Unit,

For

connectors on the ROM Central Process-

(RCPU)

Card for connecting optional

accessible system voltage test points on the

SMDR/SMDA

output devices (110,

and 19200 baud)

-1OWDC

derived from a combination

Detail Recording

mputer Consoles (personal

extensions (OPXs) with vari-

talkback

speaker equipment

256 INSTALLATION & MAINTENANCE

* Optional facsimile machine

Optronal doorbox

* Optional battery back-up

* Optional exte ma1

* Optional playback devices for use with the auto-

INTER-TELPRACTICES

paging equipment

mated attendant and hunt group features

System Organization and Record Keeping

Featpres

Ten paging zones and nine external paging ports

* Station Message Detail Recording (SMDR)

l * Station Message Detail Accounting (SMDA)

available only in the

and

E&M software packages

* Programmable reports for toll restriction, Least-

Routing

Exfer&d

&CR),

and station data

and

Ex&naMplus

Call cost accounting (estimated)

Forced, forced LCR toll, standard, optional, and

class-of-service account codes (forced account codes can be validated or non-validated)

Flexible attendant arrangements Tenant groups and departments

* Hunt groups with individually-programmed timers (may have optional overflow and announcement stations with playback devices)

System alarm display and reporting

l Voice computer hunt groups with optional

IYIMF

feedback tones

lhmkFeatures

Auto trunks and trunk groups (restricted to accessing a single trunk on KF-rated systems)

Automatic incoming trunk answering Dual-tone multi-frequency

(MMF)

or dial-pulse

signaling

Loop start and/or ground start compatibility

Hybrid balancing (ideal, loaded, or unloaded) for optimal CO trunk performance

CO trunk receive and transmit adjustments for optimal voice volume levels

Relaxed ring detection (ground start trunks on LGCs

OdY)

Outgoing-access, allowed-answer, and ring-in

assignments on a station-by-station basis (day lists

and night lists)

Day and night modes of operation (by tenant group)

Day and night toll restriction on a station-by-station basis (including provisions for eight area/office code

Page 14

INTER-TELPBACTICES

IMX/GMX

256

INt3lXLLATION &

MAINTENANCE

Issue 1, November 1994

OVERVIEW

.. I

restriction user groups and PBX, absorbed-digit, and equal access dialing)

Least-Cost Routing (LCR) (may be programmed on

a station-by-station basis to be transparent to the

-not available in the

and

E&M software package

System-wide Call Privacy Release option

Trunk reseize capability on a station-by-station basis

Direct Inward System Access

Extended

packages, DISA lines can have toll restriction class of service similar to station toll restrictions

l * Automated attendant

Exmuiki and

packages Basic Tl trunk emulation Basic E&M networking (tie trunks) Direct inward dialing (DID) trunks Flexible DID ring-in assignments Programmable wink, immediate, or delay start op-

tions for DID and EgLM trunks

Toll Security with weekly limits for 7- and

and/or operator-assisted and international calls available

and E&M

General Station Features

Programmable feature codes for easy station operation

Call privacy/privacy release

Station-to-station intercom calls

Off-Hook Voice Announce (OHVA) calls (the ability to place or receive OHVA calls depends on the

type of station instrument used, and may be enabled/

disabled on a station-by-station basis)

Inter-station messages and message cancel Station exchange

Ring intercom always Private intercom call override

Automatic camp on to busy stations, trunks, and LCR (ability to camp on to LCR may be disabled on

a station-by-station basis) Busy trunk/station callback (queue) Individual hold Call splitting Hold recall

and

Extendedplus Tl and

ExtUplus

only in the Extended

software packages

KF-rated, Exhznakdplus

@ISA) -

E&U

available only in the

Tl and

E&Msdware

and

Exzendedplus

in the

software

Xl-digit

Call waiting

Call transfer to outside telephone numbers and extension numbers

Transfer to hold

Transfer recall

Reverse transfer and group call pick-up

conference calls taneous three-party conferences to four simultaneous &party conferences

System forwarding (routes calls based on the type of

call and the status of the intended station)

Call forward to extension numbers and hunt group

pilot numbers

Call forward to outside telephone numbers

System speed dialing (including non-display and

tenant-specific numbers) - can be programmed to

override station class of service

Station speed dialing

Redial (last number dialed or, at keysets only, last

number saved)

Do-not-disturb with customized messages (the abil-

ity to place a station in do-notdisturb may be en-

abled/disabled on a station-by-station basis)

Cancel miscellaneous operations

Hookflash (over all types of trunks)

Hunt group remove/replace

House phone

Silent messaging (leaves a message at a stationwith-

out placing an actual call)

KEYSET

Various digital and analog keyset models are avail-

able (for a complete listing of all the keyset models available and the optional equipment that may be installed on them, refer to pages 2-21 and 2-25 in

SPEClPICAl-IONS)

Digital

keysets allow the users to individually control voice

and tone volume levels for intercom calls, outside calls, background music, etc.

models) for viewing: numbers dialed; speeddial numbers; inter-station, do-notdisturb, and reminder messages; date/time; programming; etc.

Optional Data Port Module on IMX 12-/2Q-line key- sets and modem-equipped data device (for simultaneous

keysets,

* Liquid crystal display (LCD) (optional on some

-capacity ranges from 10 simul-

FEATURES

AIM

keysets,

keyset

Inter-Tel/DVK keysets

and

identification; station

for installing a

Inter-Tel/DVK 1

OVERVIEW

Issue 1, November 1994

IMX/GMX

INTER-TELPRACTICES

256 INSTALLATION & MAINTENANCE

voice/data communication), or for installing a loud

ringing adapter (LRA) and signaling device(s)

l * Optional Personal Computer Data Port Module

(PCDPM) on digital keysets for off-hook voice an-

nounce receive capability and to allow a digital

DSS/BLF Unit and/or an optional Modem Data Port

Module to bc installed

l * Optional Modem Data Port Module

digital keysets for installing a

modem+z&peddata

(MDPMJ

device (for simultaneous voice/data communica-

tion) or a single-line set -requires a PCDPM

12-key pushbutton keypad

“Hot”

keypad

-allows dialing of

feature

codes, extension numbers, and trunk access codes without pressing the SPCL key or lifting the handset

Up to 20 key maps for determining the exact layout and function of the keys

Feature keys for one-key access to feature codes

(some of the keys may be designated as user programmable)

ICKO

speed-dial (SD) keys with light-emitting

diode (LED) indicators

Call appearance keys with LED indicators (for incoming call indication/access)

Secondary call keys with LED indicators (show ring-in indications for the designated ‘Primary” station)

Individual trunk keys with LED indicators (for incoming and outgoing call indication/access)

Trunk group keys with LED indicators (for outgoing call access and trunk group status)

Integrated speakerphone (allows handsfree operation on outside calls and intercom calls)

Speakerphone on/off

Slide-out directory card

Ring and voice volume controls

User-programmable ring tone

Self-test function

Hearing aid-compatible (I-WC) handset

Reversible baseplate and cradle hook for wall

mounting

* Optional headset

* Optional handset amplifier

* Background music (two sources)

Microphone mute

Handsfree answer enable/disable

l On-hook dialing/monitoring

System hold Station call monitoring (hunt group supervisors

OdY)

Call barge (break through to a busy station) Do-not-disturb override (the ability to override do-

not-disturb may be enabled/disabled on a station-by- station basis)

Activity release feature (primarily intended for use with the Attendant Computer Console; entering this feature code terminates any current activity and returns the station to idle or dial tone)

Page remove/replace Intercom (extension number) and outside (system

speeddial number) directories - available only in

the Extended

and

ExendedpruS

Tl and E&M soft-

ware packages Automatic intercom and/or outside call access

ENHANCED SINGLE-LINE SET

@SL!3)

FEATURES

12-key pushbutton keypad

User-programmable feature keys for one-key access to feature codes

Timed hookflash (FLASH) key Neon lamp for message waiting indication Ring volume control Selectable ring tone (HI or LO) Hearing aid-compatible

(HAC)

handset

Reversible baseplate and cradle hook for wall mounting

Selectable AC/DC ringer

* Optional handset amplifier

SINGLELINE INSTRUMENT

(SLI)

FEATURES

0 l%-key

pushbutton keypad

User-programmable feature keys for one-key access to feature codes

Timed hookflash (FLASH) key

Ring volume control

Hearing aid-compatible

Reversible baseplate for wall mounting

Selectable AC/DC ringer

Optional message waiting indication tones

* Optional handset amplifier

(HAC)

handset

Page l-6

INTER-TETJPRACTIC~ IMX/GMX

* Up to 50

Each unit has 60 keys with LED indicators for one-

256

INSTALLATION &

MAINTENANCE

DIRECT STATION SEZECTION/FWSY

LAMP

FIELD

@SS/B~ UNlT FEATURES

keyset

circuits may have units installed

key access to up to 60 extension numbers (the LEDs show the status of the assigned stations and/or hunt

groups)

Up to eight key maps for determining the layout and numbers accessed by the keys

A’lTENDA.NT

COMPUTER CONSOLE

FEnwtEs

IBM

XT-, AT-, or

CGA, EGA, or VGA monitor and Monitor Interface

3Wcompatible

computer

Card

122-key custom keyboard

Headset operation

Visual display of system call activity, system directory, system alarms, date and time, etc.

Automatic call priority

Quick, simple call answering and transfer

NOTE: For additional information on the Attendant Computer Console, along with detailed installation and

Issue 1, November 1994

OVERVIEW

programmiq~ instructions, refer to the manual included

with the console.

AlTENDANTF’EATURE!3

System speed-dial number/name programming

Remote canceling of do-not-disturb and call forward for stations served

System alarm reporting/clearing

Enable/disable system night mode

Set date and time of day

Attendant recall

System do-not-disturb and reminder message pro-

EFamminP

Station feature programming (user name, tenant group, department, and attendant)

Immediate off-hook voice announce (OHVA) calls (requires special programming and an Attendant Computer Console or a DSS/BLF Unit)

Enable/disable background music to external paging speaker(s)

Trunk maintenance feature for taking trunks out of

service and placing them back in again

SMDAreport

can be generated at any time by enter-

ing a feature code

Page l-7

OVERVIEW

Issue 1, November

MAXIMUMCAPAClTlE!3

6.2

Some

of the features have maximum capacities

1994

that are dependent on the availability of system channels and/or circuits. The features with such capacities are listed in the following table.

FEATURE

Voon-blocking voice chaanels/poxts

Paging zones

Extexnal paging pelts

Conference

dmuits

available

Parties per conference

Simultaneous conferences

System speed dialing

Numbers per system

Digits

per number

Station speed dialing

Numbers per Numbers per Numbers per single-line set

CO and/or IC

Digits Digits

Redial numbers

keyset keyset -

per entry - CO per entry - IC

per station

CO IC

Digits per number

LCR

Route groups Facility groups

Trunk groups Dial

rules (16

total

programmable

Facility

per facility group

digits each)

group

callback requests per

system

Camp on requests per system

Callback (queue) requests per station

Camp on by a station

Stations camped on to a station

Ptatlons

camped on to a tnmk group

hter-station Programmable reminder messages

Message

Do-not-disturb messages

Messages par system

Ring-in/allowed-answer patterns

System forwarding paths

Paths per station

Points

messages per system

requesk

per system

per

path

1 CAPACllY

220

400

10 10

10 16

19 24

32 29

50 so

1 1

255

240

286

120

266

200

3 4

IMX/GMX

Toll

Allowed

Alteraate canier

Account codes

Attendants

Hunt

Tenant groups

Tlhlnks

Map

Secondarg call key stations per

station

b Ifuaingthrewiigitext

= Plualovcrflow * Asmanyasdesireduntilatotalof480forallhuntgroupsisreached c orunlimited f AsmanyPSdcSireduntilatotalof400forallDIDtrunLgroupsb

256

lNSTALLATION % MAINTENANCE

FEATURE CAPAClTY

action

Extended

Digits

Forced Standard 128

clsss-of-selvice Digits

SMDA account codes

Attendant Computer Consoles

DSS/RL.F-equipped circuits Rxtension numbers per

groups

Per system Stations per hunt group Announcement stations per hunt

group

Overflow stations

overflow counts

Departments per tenant group

Auto

CO/E&M trunk

Trunks per group

DID trunk groups

Trunks per group

DID entries

Entries per DID group

pup

Keyset DSWRLF

Secondary

pr~edwithaponnd(#)tospeeddialprivateintercomcallstothe

station. Or, a “4” (the default feature coda for ravaraa transfer) may

be entered before a station extension

number to qaickly reverse tramfar or hunt group.

user groups

area

codes par

long

distance numbem 20

per

number

numbers

per number

per code

tnmks

groups

assignments

tail

keys per station

group

DSS/RLF

per

group

enaion

num~anexte.naionn~canbe

prhuy

rumba

(pii

Unit

up) calla

B 50

iis

o-127c

or hunt group pilot

Lam

that station

INTER-TELPRACTICES

8 4

256

128

184

10 16

Page

l-8

INTER-TELPRACTICES

IMX/GMX

CONTENTS

256 INS’E4LLATION

Lik

MAINTENANCE

SPECIFICATIONS

Issue 1, November 1994

1. Introduction

Cabling And The Main Distribution Frame (MDF)

.........................................................

........................

. Station Connections ...........................................

‘Ihnk

3. Equipment Cabinet .

E&ipment

B. Functional Description

Connections ............................................... 2-5

..................................................

Cabinet Description ....................................

............................................ 2-6

. Environmental Requirements ......................................

D. System Power Supply .............................................

E. Circuit Cards

....................................................

..i.

2-2 2-4

2-4

2-6 2-6

2-8

2-10

4. Station Instruments .................................................. 2-21

. IMX 256 B.

GMX.256 Keysets

C. IMX 256 DSS/BLF Units D. GMX-256

Keysets

DSWBLF

.................................................

................................................

..........................................

Units .......................................... 2-28

E. Attendant Computer Consoles

......................................

2-21

2-25 2-27

2-28

F. Single-Line Sets .................................................. 2-29

G. Off-Premises Extensions

H. Playback Devices .................................................

5. Additional System Equipment .........................................

Personal Computer (PC) For On-Site Or Stand-Alone/Remote

Programming

.................................................. 2-31

B. Programming PC And SMDR/SMDA Output Device Requirements

System Battery

Back-Up

D. Additional Information ............................................

(OPXs)

....................................

2-30

2-31

...... 2-31

........................................... 2-32

2-32

Page 2-l

SPECIFICATIONS

Issue 1, November 1994

1. INTRODUCTION

1.1

This section of the manual describes the following

256

System hardware:

Cabling and the Main Distribution Frame (MDF)

Equipment Cabinet

Power Supply

Circuit Cards

Station Instruments

Additional System Equipment

1.2

The 256 System has 16 slots available for station

andtrunkcards.l%emarimum

trunk9 that can be installed&pen& on the number and

typ

cards;

mod&s

station

used.

For example, there could be as many as

insmunent

184 trunks installed (using one Keyset Card [required], four Tl Cards [the maximum allowed], and 11 other- type trunk cards). Or, there could be as many as 256 sta-

m tions

(using a combination of digital

IMX AIM keysets, and single-line sets). NOTE: Generally, one station instrument can be in-

stalled on each available station circuit. However, the new

84ine

“dual-circuit” specially designed so that two of these keysets can be installed on a single circuit, if desired. be equipped with any combination of the various keyset models.

1.3 The trunks

and stations are controlled by the cir-

cuit cards in the equipment cabinet.

1.4

A wide variety of station instruments can be used

on the Inter-Tel IMX and GMX-256 Systems, including:

IMX 256

Digital Station Instruments

Standard Digital Keyseta (also referred to as Standard Digital Terminals)- display and non-display

l Executive Digital

Keysets

Executive Digital Terminals) - display only

Digital Direct Station Selection/Busy Lamp Field

IMX 256 Analog

(DWBLF)

24-Line

units

Station Instruments

AIM Keysets (display only)

number of

aMww0 ~PP&

keysets, 8-line

IMX

AIM

keyset

Keyset

(also referred to as

stations and

has been

Cards can

IMX/GMX

0 0 0 0 0 0 0 0 0 0

256

INSTALLATION &

12-Line

8-Line

AlM

Keyseta (display only)

Dual-Circuit AIM Keysets (display only)

24-Line Keysets (standard and display)

12-Line Keysets (standard and display)

8-Line

Keysets (non-display only) Attendant Computer Consoles

DSS/BLF Units

Enhanced Single-Line Sets (ESLSs) Single-Line Instruments (SLIs) Industry-Standard Single-Line, Dual-Tone

INTER-TELPRAcTlcEs

MAINTENANCE

Multi-Frequency (DTMF) Sets

NOTE: With the proper software package, the Inter-Tel

GX station instruments can also be installed on the IMX 256 System. Refer to Appendix A in the back of the

manual for complete information.

GMX-256

Analog Station Instruments

Inter-Tel/DVK

24-Line

Keysets (standard and dis-

play)

‘0

Inter-Tel/DVK 12-Line Keysets (standard and dis-

play)

Inter-Tel/DVK 8-Line Keysets

(standard and dis-

play)

GMX 24-Line Keysets (standard and display)

GMX 12-Line Keysets (non-display only)

GX 24-Line Keysets (standard and display)

Attendant Computer Consoles

Inter-Tel/DVK Direct Station Selection/Busy Lamp

Field (DSWBLF) Units (single or tandem)

GMX DSWBLF Units (single only)

GX DSWBLF Units (single or tandem)

GMX Single-Line Instruments (SLls)

SLIS

Industry-Standard Single-Line, Dual-Tone

Multi-Frequency

(MMF)

Sets

NOTE: For more information on the GX and GMX station instruments, refer to appendixes

Aand

Bin the back

of this manual.

Page 2-2

INTER-TELPRACTICES

lMX/GMX

256

INSTALLATION & MAINTENANCE

SPECIFICATIONS

Issue 1, November 1994

1.5 A wide variety of optional system equipment can also be installed, including:

Off-premises extensions (OPXs) and OPXrepeaters,

refer to pages 2-30 and 3-30.

Playback devices, see pages 2-30 and 3-95. Output device(s) for the Station Message Detail Re-

cording (SMDR), error recording, and Station Message Detail Accounting (SMDA) features, refer to pages 2-31 and 3-98.

System battery back-up (uninterruptable power sup ply or standby power supply), refer to page 2-32.

?kro external music sources, refer to pages 2-10 and

3-99.

Power failure transfer equipment, refer to pages

2-11 and 3-30. Night switch equipment, refer to pages 2-11 and

3-30.

General signaling devices, refer to pages 2-11 and 3-30.

External paging speaker equipment, refer to pages 2-6 and 3-98.

Doorbox, refer to page 2-32.

Multi-port voice mail 2-32.

Facsimile machine, refer to page 2-32.

Talkback speaker equipment, refer to page 2-32.

equipment,

refer to page

Page 2-3

SPECIFICATIONS Issue 1, November

1994

IMX/GMX

256 INSTALLATION & MAINTENANCE

INTER-TELPRACTICES

2. CABLING AND

THEMAIN

DISTRIBUTION FRAME (MDF)

2.1

0xwctions

ments, external equipment, and the station and trunkcir-

cuit cards are made at the MDF. The MDF is made up of

industry-standard, 66Ml-SO-type terminal blocks and, if using Tl Cards, eight-conductor

jack assemblies. Bridging clips are used on all terminal

blocks to complete the connections. As many as 17 blocks may be needed, including any combination of the following:

l-15

blocks for CO trunk terminations and Loop/ Ground Start Card (LGC) and/or Loop Start Card

(LX) terminations.

1-15 blocks for DID trunk terminations and Inward

Dialing Card (IDC) terminations.

1-15 blocks for E&M trunk terminations and E&M

Card @MC) terminations.

1-16 blocks for station cabling terminations and

Digital

Keyset

RX-D), Single-Line Card (SLC), and/or Inward Dialing Card (IDC) terminations.

1 block for optional system equipment terminations and ROM Central Processing Unit (RCPU) Card terminations.

between the

hnks,

(RJ48C)

station instru-

modular

Card (DKSC), Keyset Card (KSC or

mount the terminal blocks, modular jack assemblies,

and any optional peripheral equipment.

SllATION

2.3

For each keyset, analog DSS/BLF Unit, Attendant

CONNECTIONS

Computer Console, single-line set, and playback device, three-pair (24 AWG) twisted cable is run from

the station location to the MDF. All station cables are terminated on blocks at the MDF and on six-conductor modular jack assemblies at the station locations.

NOTE: It is recommended that three-pair twisted cable and six-conductor modular jacks be used for all station

ConnectiOllS.

This

allows the various

types

of station instruments to be easily interchanged if necessary. However, if desired,

ESLSs, SLIs,

single-line DTMF sets,

and playback devices can be installed using one-pair

twisted cable and four-conductor modular jacks.

2.4 Industry-standard, 25-pair telephone cable is used to connect the station blocks to their corresponding station cards. Female

%-pin

amphenol-type connectors on the cables attach to the male connectors on the station cards in the cabinet.

2.5 To meet Part 15 of FCC Regulations, all station cables must be equipped with ferrite beads. ‘Iwo ferrite “split” beads (two half beads) are installed on each

25-pair cable just below the amphenol-type connector.

The beads help to reduce electromagnetic interference

(EMI) and radio frequency interference (RPI).

2.2

The MDF requires at least a 4 x

2.4meter), @rich

plywood backboard. (Depending on

&foot

(1.2 x

the number of stations and trunks installed, a larger backboard may be necessary.) This will allow room to

NOTE:

Each ferrite split bead, which is actually half of

a fall bead, is ordered individually (see REPLACE-

MENT PARTS for the part number). Two split beads are required to form one complete bead.

Page 2-4

+ 594 hidden pages