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CALLING LINE IDENTITY
IDea
TELEPHONE
MODEL 9859
OPERATING INSTRUCTIONS
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Contents
1. FEATURES
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2. IMPORTANT NOTES
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CONDITIONS OF USE
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EMERGENCY CALLS
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3. SETTING UP
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UNPACKING
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INSTALLATION
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PROGRAMMING THE CLOCK
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To set the time
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LINE CONNECTION
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4. TECHNICAL ADJUSTMENT - FOR CORRECT OPERATION
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PBX RECALL BUTTON SETTING
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600 OHM / COMPLEX and AGCA / AGCB SELECTORS
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HANDSFREE / EADSET SWITCH
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HEADSET MICROPHONE SENSITIVITY ADJUSTMENT
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HANDSFREE MICROPHONE SENSITIVITY ADJUSTMENT
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LOCATION
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5. GENERAL CONTROLS AND INDICATORS
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HANDSFREE / HEADSET KEY AND INDICATOR
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MUTE KEY AND INDICATOR
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PAUSE KEY
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PBX RECALL KEY
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REDIAL KEY
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DIAL KEY
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CALLS KEY AND INDICATOR
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SCROLL KEY
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STORE KEY
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CLEAR KEY
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CURSOR KEYS
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TIMER KEY
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MEMORY KEYS
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ALPHA-NUMERIC KEY PAD
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RINGER INDICATOR
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RINGER VOLUME CONTROL
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RINGER PITCH CONTROL
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VOLUME SLIDER
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LIQUID CRYSTAL DISPLAY (LCD)
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HANG-UP FUNCTION
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PAUSE FUNCTION
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FOR MANUAL DIALLING
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TIMER KEY FUNCTION
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PREVIEW DIALLING
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6. CALLER DISPLAY OPERATION
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CALLS LIST
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To change this setting:
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SET LIST TYPE
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VIEWING THE CALLS LIST
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To view the calls list
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EDITING THE CALLS LIST
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To Delete an Entry
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To edit an existing entry
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DIALLING FROM THE CALLS LIST
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PERSONAL DIRECTORY
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TO STORE AN ENTRY IN THE DIRECTORY
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VIEWING AND DIALLING FROM YOUR PERSONAL DIRECTORY
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EDITING YOUR PERSONAL DIRECTORY
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To delete an entry:
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7. MEMORY OPERATION
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MEMORY BACK-UP
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MEMORY MODE 1
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ONE-TOUCH MEMORIES
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TWO-TOUCH MEMORIES
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MEMORY STORAGE PROCEDURE
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DIALLING A NUMBER FROM THE MEMORIES
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MEMORY MODE 2
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One-touch memories
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Two-touch memories
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STORAGE PROCEDURE
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SELECTING MODE 2
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To select mode 2
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DIALLING A NUMBER FROM THE MEMORIES
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REDIAL MEMORY
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8. HANDSFREE AND HEADSET OPERATION
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HANDSFREE OPERATION
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VOLUME SLIDER
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HANDSFREE MICROPHONE
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HANDSFREE BUTTON AND INDICATOR
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HINTS FOR HANDSFREE OPERATION
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HEADSET OPERATION
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Volume Slider
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TRAINEE / SUPERVISOR MODE
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Training mode
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Supervisor mode
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9. EASYCALL AND CUSTOMNET USAGE
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MAKING OUTGOING CALLS
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* PAUSE BUTTON
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* AUTOMATIC PAUSE INSERTION
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*AND # BUTTONS
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10. GENERAL CARE AND MAINTENANCE
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CLEANING
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FAILURE TO OPERATE AND SERVICE DIFFICULTIES
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11. THUNDERSTORMS
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12. WARRANTY
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13. SERVICE CENTERS
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1. FEATURES
* Alpha-numeric keypad
* Large LCD
* Clock / timer
* 30 number incoming call memory
* Time Date and number of new calls
* 40 personal Directory memories
* Displays number and name of caller (if available)
* 10 one-touch / 10 two-touch repertory dialling memories
* 5 number redial memory
* EEPROM memory feature
* HANDSFREE operation
* Built in HEADSET support
* Speaker volume control
* HEADSET mic sensitivity adjustment
* PBX Recall key
* TBR / Earth recall switch
* Ringer indicator
* Ringer pitch / volume control
* Mute function
* Preview dialling
* HANDSFREE mic adjustment
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2. IMPORTANT NOTES
This Interquartz telephone has been manufactured to very high standards and
is very easy to use. Please read this manual carefully to find out how to use the
features.
CONDITIONS OF USE
This Interquartz telephone is approved for use on private branch exchange
extensions business or private direct exchange lines.
EMERGENCY CALLS
"000" calls can be made on this telephone for the purpose of making calls to the
emergency service. An access code may also be required before dialling the
emergency number, if the telephone is connected to a PABX.
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FIGURE 1 IDEA PROFILES
TOP VIEW OF IDea
REAR VIEW OF IDea
BOTTOM VIEW OF IDea
IDE VIEW OF IDea
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3. SETTING UP
UNPACKING
The carton contains the following
* Telephone body and handpiece
* Coiled cord
* RJ11 - RJ45 line cord,
* Operating manual,
* Power pack
INSTALLATION
1. Fit the coiled cord to the appropriate sockets in the HANDSET and tel-
ephone base.
2. Connect the power pack to a wall socket and to the socket at the rear of the
telephone marked DC 9v.
3. Install 4 x AA alkaline batteries(not provided) for complete power backup.
(batteries are not required for the telephone to operate) in the battery com-
partment shown in fig. 1.
* Note : Batteries may be used alone, as an alternative to the power pack and
will last for approximetly 3 months.
4.Fit the line cord to the rear socket and to your telephone network outlet.
5.Set ringer volume and ringer pitch control.
6.Complete technical adjustments to suit your application (see appropriate
section).
PROGRAMMING THE CLOCK
If your network operator provides caller display information, the clock will
automatically be set to the correct timer by the caller display signal. If this is
the case, you will only need to make an adjustment if you require the time to be
in 24 hour mode.
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To set the time
* Press the STORE key
* Press the TIMER key
- Follow the screen prompts and enter the time using the Alpa-Numeric keypad
- hour time (HH) as two digits
- minute time (mm) as two digits
* Then enter 0, for am
* 1 for pm
* 2 for 24 hour mode
* Complete the process by pressing the store key
LINE CONNECTION
This telephone is supplied with a RJ11-RJ45 line cord for connection to your
network. Other types of plugs and cords are available on request.
FIGURE 2 IDEA TECHNICAL ADJUSTMENTS
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4. TECHNICAL ADJUSTMENT - FOR CORRECT OPERATION
Caution : please exercise care when adjusting all selectors described, as they
and their surrounding electronic components may be damaged by rough
treatment. It is also recommended that all adjustments be made with the
telephone disconnected from the line.
PBX RECALL BUTTON SETTING
To achieve compatibility with all networks, the PBX recall button may be
selected to execute either Earth Recall or Timed Break (hook flash) by
switches under the telephone memory card.
1. Determine the setting required for your PABX
2. Set the F/E switch as required (see fig 2)
3. If Hook Flash (F) is selected set the timing switches (RLC1 and RLC2) to
suit your PABX (also see fig 2)
The telephone, unless pre-set by your dealer, will be factory set on hookflash
(F) and 100ms.
600 OHM / COMPLEX and AGCA / AGCB SELECTORS
Insteaded to provide enhanced compatibility with all line, conditions, these
controls influence the sidetone (the sound of your own voice that you hear in
the receiver) of the HANDSET. The selectors, unless pre-set by your dealer,
one set to complex and AGC'B'. Note that for direct lines the factory.
Setting should be altered. If in doubt, contact your Interquartz Dealer.
HANDSFREE / EADSET SWITCH
The HANDSFREE(HF) / HEADSET(HS) switch is located on the underside of
the telephone (see fig1 ) The switch must be set to HEADSET(HS) if a head-
set is to be used with the telephone. The telephone is factory set to
HANDSFREE(HS) unless pre-set by your Interquartz dealer.
HEADSET MICROPHONE SENSITIVITY ADJUSTMENT
This control allows a number of different headsets on the Australian market to
function correctly with the IDea telephone by adjusting the headset microphone
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sensitivity. The control is located on the underside of the telephone (see fig 1).
The adjustment can be made with a small screwdriver or similar implement that
will fit into the control slot.
To make this adjustment
1. Connect the HEADSET to the socket at the rear of the telephone (see fig 1)
2. Set the HF/HS switch to HS (Headset)
3. With the HEADSET plugged in, put it on and lift the HANDSET to the other
ear and make an out-going call.
4. Using the HANDSFREE / HEADSET key, switch between HANDSET and
HEADSET modes (the indicator will illuminate when the HEADSET is in
use) while speaking to the other party.
5. Determine with the other party if your voice level is the same when using the
HANDSET and HEADSET while swapping from one mode to the other
6. If a difference is deleted, adjust the microphone sensitivity so that your voice
level. W
hen using the HEADSET matches that of the HANDSET.
HANDSFREE MICROPHONE SENSITIVITY ADJUSTMENT
Located on the underside of the telephone (see fig 1), this control allows the
user re adjust their voice level as heard by the person they are speaking to
using a small screwdriver or similar implement that will fit into the control slot,
turn the control clockwise to increase your voice level and anti-clockwise to
decrease your voice level.
LOCATION
The telephone should be placed on a desk, table or shelf where it is not likely
to be pushed off and damaged. Avoid excessive heat, damp, dust, direct
sunlight, vibration, and other appliances or devices which may transmit or emit
electrical or electromagnetic radio frequency raise or signals (eg. computers,
welders, pagers).
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FIGURE 3. GENERAL CONTROL AND INDICATES
5. GENERAL CONTROLS AND INDICATORS
HANDSFREE / HEADSET KEY AND INDICATOR
When the HANDSFREE / HEADSET key is pressed the red indicator will
illuminate to show that the HANDSFREE mode or headset mode is activated.
Press the key again to release the HANDSFREE or HEADSET mode.
* Note: The HANDSFREE / HEADSET switch setting will determine the mode
the HANDSFREE/HEADSET key will activate (see installation section)
MUTE KEY AND INDICATOR
When pressed it cuts off transmission from the HANDSET, HANDSFREE or
HEADSET microphone to allow user privacy. The red indicator will illuminate
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when the mute condition is active. Press mute again to release the mute condi-
tion.
PAUSE KEY
Used for both manual and memory dialling. Pressing the pause key will cause
the telephone to delay all following dialling functions for 2.5 seconds after which
further dialling may commence*.
PBX RECALL KEY
For use with PABX systems to invoke special functions such as call hold and
call transfer Caller Display functions will not operate if the telephone is con-
nected behind a PABX system (see caller ID section).
REDIAL KEY
Provides access to the redial memory.
DIAL KEY
Allow direct dialling of numbers displayed on the screen from the calls memory,
redial memory and directory.
CALLS KEY AND INDICATOR
Provides access to the calls memory. The red indicator will flash when a new
call has entered the calls memory.
SCROLL KEY
Used to view the contents of the calls list, redial memory and directory.
STORE KEY
Used to store into the memory locations and directory. Also used when pro-
gramming the clock.
CLEAR KEY
Used to clear enteries in the calls memory redial and directory.
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CURSOR KEYS
TIMER KEY
The timer key is used to select either the timer display or clock display.
MEMORY KEYS
10 memory keys allow access to 20 memory locations, 10 one-touch and 10
two-touch.
ALPHA-NUMERIC KEY PAD
A standard 4 x 3 configuration for manual dialling and for numeric and character
entries during memory programming.
RINGER INDICATOR
Flashes when the telephone receives an incoming call.
RINGER VOLUME CONTROL
Located on the under side of the telephone (see fig 1) three settings are avail-
able Hi / Low / Off.
RINGER PITCH CONTROL
Located on the bose of the unit (see fig 1), rotating this knob alters the pitch of
the ringing signal useful where there is more than one phone in a room.
VOLUME SLIDER
Adjusts the volume of the HANDSFREE speaker (or headset earpiece, if con-
nected)
LIQUID CRYSTAL DISPLAY (LCD)
The telephone is supplied with a clear protective cover over the display which
should be carefully removed before use.
When the telephone is not in use the LCD will show the time of day and the
number of new calls that have not yet been viewed. The date will be displayed
with incoming calls or when viewing the directory or calls list. Several other
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prompts indicate the state the phone is in. (see fig 4)
HANG-UP FUNCTION
If the Cradle Switch is tapped or the On Hook Dial or Handsfree modes termi-
nated, the line will be released automatically. After approximately 2 second, the
dial tone will be heard and dialling may be commenced after a brief pause. This
function prevents the false transmission of a Hook Flash or Timed Break signal
from the Cradle Switch.
Caution : Tapping the Cradle Switch (as recommended in some PABX extension
user guides) will not create a Hook Flash or Timed Break signal, it will only hang
up the call.
PAUSE FUNCTION
To prematurely terminate the pause period, press the pause button as a hurry-
up to commence follow-on dialling. The pause command may be needed if your
phone is connected to some types of PABX or to any network where a pause is
required, eg between internal and external dial tones contact your PABX sup-
plier or authorized Interquartz dealer if assistance is required.
FOR MANUAL DIALLING
Example : To dial the telephone number 94643333, then resume on a telephone
connected to a PABX whose access code is 0 followed by a 4 second pause.
1. Lift HANDSET
2. Dial 0 on the keypad
3. press PAUSE
4. Dial 9464 3333 on the keypad
5. The telephone will delay the dialling of 9464 3333
automatically 2.5 seconds
after dialling 0.
TIMER KEY FUNCTION
When the telephone is idle the LCD will display the time of day when making or
receiving a call the telephone will automatically record the call duration in min-
utes and seconds and display the information on the screen. Pressing the timer
key once will revert the timer display to the time of day. Pressed again, the
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display will return to the continuing timer mode.
While the telephone is not in use, pressing the timer key changes the mode
display in the following sequence:
* previous elapsed time
* reset and start timer
* stop timer
* time of day
The timer key is also used to set the clock (see installation section)
PREVIEW DIALLING
The preview dialling option allows you to enter a phone number into the keypad
without first Lifting the handset or engaging the HANDSFREE function.
1. Enter desired phone number into keypad
2. Lift handset or press HANDSFREE
3. The telephone will dial the number
If the telephone rings while entering a number in preview mode
* Wait until entered digits disappear before answering the call.
6. CALLER DISPLAY OPERATION
CALLS LIST
The calls memory is capable of storing the details of the last 30 incoming calls
received by the telephone. The calls memory will record the date and time of
the call, the number of the caller (and name if this information is stored in your
memories or personal directory) and whether the call was answered or not (All
calls mode).
It is possible to programme the telephone to store either 'ALL' incoming calls or
only 'UNANSWERED' calls. This option is factory set to 'ALL' calls information
being stored.
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To change this setting:
* Press and hold the calls key until the display shows.
SET LIST
TYPE
< UNANSWERED ALL >
* The current setting sill flash. Using the cursor keys
and
select the
desired mode.
* Press the store key to set the mode.
VIEWING THE CALLS LIST
When the telephone receives a new call, the red indicator above the calls key
will flash and the new calls display on the LCD will indicate the number of new
calls that have not been viewed.
To view the calls list
* Press the calls key to access the calls memory.
* Use the scroll key to view the memory content.
When viewing the calls list, each entry on the display will show.
* The time the call was received
* The date the call was received
* The location of the number in the memory (1 to 3)
* If the call was, answered or not (ALL calls mode)
* The number of the caller
* The name of the caller (if stored in the memories or directory)
* Note: There are circumstances where the telephone number of the caller may
not be available due the caller having a private number or calling from a
payphone or overseas. Such calls will be displayed on the screen as PRIVATE
or UNAVAILABLE.
EDITING THE CALLS LIST
When the calls memory contains its capacity of 30 enteries, any new calls
entering the memory will 'Push' the oldest entry out.
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The calls list can be edited to remove unwanted enteries or change the content
of existing enteries.
To Delete an Entry
* Press the CALLS key
* Use the scroll key to select the unwanted entry
* Press the CLEAR key twice in quick succession
* The LCD will display ERASED when the procedure is complete
To edit an existing entry
* Press the CALLS key
* Use the scroll key to select the entry that you wish to edit
* When the desired Entry is displayed on the LCD press the store key
* The first digit of the telephone number in the entry will begin to flash and a
prompt under the number will read ENTER NUMBER.
* Use the cursor keys
and
to select the number that you wish to change.
* Change the desired number is using the keypad and press STORE
* The first letter of the name of the caller (if available) will begging to Flash
* Edit the caller name as desired using the CURSOR keys and the Alpha-
Numeric keypad
* Press store to Lock in the Edited Call list entry
DIALLING FROM THE CALLS LIST
While viewing the calls list you may wish to return a new call that you did not
answer. This can be done directly from the calls list.
* Press the calls key to access the calls memory
* Use the scroll key to select the desired entry
* Lift the HANDSET and press DIAL or
* Press HANDSFREE / HEADSET and press Dial
PERSONAL DIRECTORY
Your Personal Directory allows you to store up to 40 names and numbers
enteries have a maximum of 32 digits and 20 characters.
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TO STORE AN ENTRY IN THE DIRECTORY
* Press STORE
* Press DIRECTORY
A screen prompt will indicate how many enteries your directory contains
followed by the prompt ENTER NUMBER.
* Enter desired number on the Alpha-Numeric keypad
* Press STORE
The next screen prompt will read ENTER NAME when the prompt disappears,
a shaded box will Flash under the number you have just entered.
* Enter the desired name on the Alpha-Numeric Keypad
e.g to enter DANNY
* Press 0 key once (D)
* Press 2 key once (A)
* Press 6 key twice (N)
* Press key to move the cursor one space
* Press 6 key twice (N)
* Press the 9 key three times
To complete the process
* Press store
A 'BEEP' and the screen prompt STORED will indicate that the entry has been
accepted. A 'BOOP' will mean try again.
VIEWING AND DIALLING FROM YOUR PERSONAL DIRECTORY
All entries in your personal directory are stored in alphabetical order directory
enteries may be accessed by
* Press the directory key
* Use the scroll key to view the enteries
or
* Press the DIRECTORY key
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* Press the key on the Alpha-Numeric keypad that corresponds to the first
letter of the directory entry that you wish to view
e.g If you wish to view on entry with the name NEIL
* Press the 6 key twice (N)
A screen prompt will read SEARCHING N and then the first entry in the direc-
tory beginning with the letter N will be displayed
* Use the scroll key to locate the exact entry you require
* To call the selected number press DIAL
The telephone will automatically dial the number in HANDSFREE mode. Lift
the HANDSET to continue the call normally.
EDITING YOUR PERSONAL DIRECTORY
* Press the DIRECTORY key
* Select the entry you wish to edit
* When the desired entry is displayed press the STORE key
* The first digit of the telephone number in the entry will begin to flash and a
prompt under the number will read ENTER NUMBER.
* Use the cursor keys
and
to select the number/s that you wish to
change
* Complete the changes using the keypad and press STORE
* The first letter of the name in the entry will begin to flash
* Use the cursor keys
and
to select the Letter/s you wish to change
* Complete the changes using the Alpha-Numeric Keypad and press store
* A 'BEEP' will indicate the edited entry has been stored a 'Boop' will tell you
to try again.
To delete an entry:
* Select the entry
* Press the CLEAR key twice
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FIGURE 4.
CALLER DISPLAY INDICATORS AND INFORMATION FIELDS
7. MEMORY OPERATION
The IDea is capable of storing 20 memories in 10 one-touch and 10 two-touch
memory locations.
Two user selectable memory modes enable various memory locations to be
protected
MEMORY BACK-UP
An EEprom chip inside the telephone (see fig 2) stores both the one and two-
touch memories and prevents them from being lost during power failure.
MEMORY MODE 1
Memory made 1 provides
* 10 one-touch memories - non-protected
* 10 two-touch memories - non-protected
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All memories are user accessible
The memory mode selection switch is factory set to mode 1.
ONE-TOUCH MEMORIES
Located down the right side of the keyboard, these buttons provide easy
dialling of often used numbers. Each memory can store 32 digits and 20
characters.
TWO-TOUCH MEMORIES
Using the same keys pressed twice in quick succession, 10 memories are
available to store numbers up to 32 digits and 20 characters long.
MEMORY STORAGE PROCEDURE
To store numbers and names into the one-touch and two-touch memory loca-
tions.
* Press STORE
* Enter the desired number on the Alpha-Numeric keypad (32 digit maximum)
* The number you have entered will be displayed on the screen
* If you have made an error the cursor key
and
may be used to edit the
entry .
* If the number is correct press the STORE key
* A screen prompt will ask you to ENTER NAME.
* Enter the name using the Alpha-Numeric keypad.
e.g to enter DANNY
* Press 3 key once (D)
* Press 2 key once (A)
* Press 6 key twice (N)
* Press key to move the cursor one space
* Press 6 key twice (N)
* Press a key three times (Y)
* To complete the process press the desired memory key once for a one-
touch memory location or twice for a two-touch memory location.
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* A 'BEEP' and a screen prompt STORE COMPLETE will let you know the
entry was accepted.
* A 'BOOP' will tell you to try again.
DIALLING A NUMBER FROM THE MEMORIES
To dial a number from the one-touch memories
* Lift HANDSET or press HANDSFREE
* Press desired memory key
or
* Press desired memory key
* Lift HANDSET or press HANDSFREE
To dial a number from the two-touch memories
* Lift HANDSET or press HANDSFREE
* Press desired memory key twice.
MEMORY MODE 2
Memory mode 2 provides
* 10 one-touch memories - protected
* 10 two-touch memories - protected
One-touch memories
Located down the right side of the keyboard, these buttons provide easy
dialling of often used numbers. Each memory can store 32 digits and 20
characters
Two-touch memories
Using the some memory keys pressed twice in quick succession 10 memo-
ries are available to store numbers up to 32 digits and 20 characters long.
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STORAGE PROCEDURE
* Press STORE
* Enter the desired number on the Alpha-Numeric Keypad (32 digits maximum)
* The number you have entered will be display on the screen
* If you have made an error the cursor keys
and
may be used to edit the
entry
* If the number is correct press the STORE key
* A screen prompt will ask you to ENTER NAME
* Enter the name using the Alpha-Numeric keypad
e.g to enter DANNY
* Press 3 key once (D)
* Press 2 key once (A)
* Press 6 key twice (N)
* Press to move the cursor one space
* Press 6 key twice (N)
* Press 9 key three times (Y)
* To complete the process press the desired memory key once for a one-touch
memory location or twice for a two-touch memory location
A 'BEEP' and a screen prompt 'STORE COMPLETE' will let you know the entry
was accepted
A 'BOOP' will tell you to try again
Only when ALL enteries have been correctly should the mode 2 setting be
selected
SELECTING MODE 2
To select mode 2
* Disconnect line cord and power pack (if used) remove plastic cover and
memory cord from keypad area (see fig 2)
* Locate the memory mode selection switch (see fig 2)
* Select mode 2
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* To activate mode 2. Lift the HANDSET (OFF HOOK) and then replace the
HANDSET (ON HOOK)
DIALLING A NUMBER FROM THE MEMORIES
To dial a number from the one-touch memories
* Lift HANDSET or press HANDSFREE.
* Press desired memory key.
or
* Press desired memory key
* Lift HANDSET or press HANDSFREE
To dial a number from the two-touch memories
* Lift HANDSET or press HANDSFREE
* Press desired memory key twice
or
Press desired memory key twice
Lift HANDSET or press HANDSFREE
REDIAL MEMORY
The redial memory stores the numbers of the last 5 calls made from the tel-
ephone (upto 32 digits)
To access the redial memory
* Press the REDIAL key
* Use the scroll key to view the enteries
* Press DIAL to retry a number
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8. HANDSFREE AND HEADSET OPERATION
HANDSFREE OPERATION
For the HANDSFREE function to operate, the HANDSFREE/HEADSET
selection switch must be set to HF (see installation section)
VOLUME SLIDER
Adjusts the volume of sound from the SPEAKER.
HANDSFREE MICROPHONE
Located at the front of the phone (fig 1), it's function to reproduce your voice,
as you speak, to the other party while your telephone is in HANDSFREE
mode. Positioning of the telephone, and therefore the MICROPHONE, is
important to ensure the best reproduction of your voice. The microphone
sensitivity may be adjusted (see installation section)
HANDSFREE BUTTON AND INDICATOR
To commence a HANDSFREE call press the HANDSFREE / headset key, the
telephone will activate the line, the SPEAKER, and the HANDSFREE MICRO-
PHONE, and the INDICATOR will switch on to provide confirmation. Dialling
and speech can then commence. Pressing the button again will terminate the
call.
Incoming Call using HANDSFREE:
1. telephone rings,
2. press HANDSFREE/headset
3. commence your HANDSFREE conversation
Changing from HANDSFREE to HANDSET during a call:
Lift the HANDSET and resume your conversation; the
HANDSFREE function
will switch off automatcially
Changing from HANDSET to HANDSFREE during a call:
1. press HANDSFREE / headset
2. replace HANDSET
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3. resume your conversation using the handsfree function
Outgoing call using HANDSFREE (manual or memory dialling):
1. press HANDSFREE / headset
2. dial require number on ALPHA-NUMERIC KEYPAD or press desired
MEMORY button,
3. speak as required
or
1. dial required, number on ALPHA-NUMERIC KEYPAD or press desired
memory key
2. press HANDSFREE/headset
3. speak as required
HINTS FOR HANDSFREE OPERATION
As a courtesy, tell the other party that you are using the Handsfree function.
He / She may or may not want people other than yourself to hear the conver-
sation. A quiet environment ensures best handsfree performance. When
HANDSFREE used in a noisy room or near a noise generating device, for
example, a TV set, all or part of the message may be interrupted and cannot
be heard. To eliminate this problem try to lower the noise level in the room.
During the handsfree conversation, your telephone will give priority to the
person who speaks louder when both people are talking simultaneously. Speak
ONLY after the other person pauses or stops.
If the other person complains about poor transmission, talk directly at your
telephone and from a closer distance as necessary, or lower the speaker
volume control.
If the operation of the handsfree feature is not correct, refer to the FAILURE TO
OPERATE section.
HEADSET OPERATION
For a HEADSET to operate, the HANDSFREE / HEADSET selection switch
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must be set to HS (see installation section). A headset mic adjustment allows
most headsets on the Australian market to function correctly when used with
the IDea telephone (see installation section)
Incoming call using a HEADSET
1. telephone rings
2. press handsfree / HEADSET
3. commence your HEADSET conversation
Changing from HEADSET to HANDSET During a call
Lift the HANDSET and resume your conversation, the HEADSET function will
switch off automatically.
Changing from HANDSET to HEADSET During a call
1. press handsfree/HEADSET
2. replace HANDSET
3. resume your conversation using the HEADSET
Outgoing call using a HEADSET
1. press handsfree/HEADSET
2. dial required number on the ALPHA-NUMERIC keypad or press derided
MEMORY key.
3. speak us required
or
1. dial required number on the ALPHA-NUMERIC keypad or press desired
MEMORY key
2. press handsfree/HEADSET
3. speak as required
Volume Slider
Adjusts the volume of the HEADSET earpiece.
TRAINEE / SUPERVISOR MODE
Allows for the HANDSET and a HEADSET to be used in tandem. This will
enable a supervisor to monitor a trainee's progress during a call, or 'take
over' call. The following procedure s assume that the trainee is wearing the
HEADSET and a call is in progress.
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Training mode
Allows a supervisor to monitor a trainee during a call.
* During a trainee's call the supervisor may lift the HANDSET(The HEADSET
/ HANDSFREE indicator will turn off).
* Quickly press the HEADSET / HANDSFREE key and the indicator will
illuminate.
* The trainee may continue the conversation with the supervisor only listening
to its progress.
Supervisor mode
Allows a supervisor to 'take over' a call between a trainee and another party.
* During a call, the supervisor may Lift the HANDSET to continue a normal
conversation with the other party, while the trainee listens to its progress
through the HEADSET.
* To return the call to the trainee, press the HEADSET / HANDSFREE key
and replace the HANDSET in the cradle.
9. EASYCALL AND CUSTOMNET USAGE
Where this telephone is used on a PABX (telephone switchboard) extension, or
a Direct Line with Telstra Australia's Customnet or Easycall service the follow-
ing information is important.
MAKING OUTGOING CALLS
If your phone is connected to any system where dialling must be grouped,
such as between internal and external dial tones, then the PAUSE function of
the telephone will be required. If in doubt, check with your system supplier or
Interquartz dealer, as failure to observe your system's requirements may lead
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to difficulty in making outgoing external calls. If you have determined that a
pause is required by your PABX or switchboard, please consult the following
sections of this manual to select the best alternative :
* PAUSE BUTTON
* AUTOMATIC PAUSE INSERTION
Holding and Transferring Calls
The method used for these functions is dependent on your system type, so
you will need to check the system's Extension User Guide. The PBX RECALL
button is provided to make these functions possible in the easiest an most
convenient way. The related adjustment switches described in the INSTALLA-
TION section of this manual must be correctly set to suit your system for
correct operation. Please also refer to the PBX RECALL BUTTON section for
detailed instructions.
*AND # BUTTONS
These may be used, when the TONE / PULSE switch is set to TONE position
or if the TONE BUTTON has been pressed during the call, to control special
PABX and exchange facilities. Consult your PABX or Telstra User Guide to as
certain their use.
10. GENERAL CARE AND MAINTENANCE
This telephone is a precision electronic instrument. While in use and storage,
care should be taken to avoid rough handling, extreme temperature, and damp
or dirty environments.
CLEANING
NEVER use aerosol sprays or other chemical agents or substances which
leave a redisue (furniture polish for example).
Use a mild detergent and a damp, clean cloth when cleaning. Do not allow
moisture to enter the telephone's interior-damage may result!
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FAILURE TO OPERATE AND SERVICE DIFFICULTIES
If you are satisfied with the operation of your telephone service, your installa-
tion is completed. However, if telephone service problems occur at any time, it
is recommended that the installation procedure described in this manual be
rechecked.
If a fault occurs, try to determine if the fault is with the telephone, or with the
network or system to which the telephone is connected:
* Disconnect the 'Suspect' telephone, and test the line with a substitute tel-
ephone. If the telephone service then operates satisfactorily, the fault is in
the 'Suspect' telephone.
* Test the 'Suspect' telephone on a known good line if the fault still occurs the
fault is the 'Suspect' telephone.
Consult your Interquartz dealer for further advice if necessary.
11. THUNDERSTORMS
The telephone, in common with household electrical appliances, can be a
source of electric and acoustic shock during thunderstorms. The possibility of
a telephone user experiencing a shock is minimal. Nevertheless, customers
should be aware of some simple precautions to follow during thunderstorms:
* Use your telephone only for calls of the utmost urgency. Keep these calls
brief.
* Whilst using your telephone keep clear of electrical appliances and metal
fixtures such as: stoves, air conditioners, refrigerators, window frames and
sinks.
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12. WARRANTY
Interquartz (A'asia) Pty. Limited warrants the original purchaser against failure
under normal usage resulting from defective material and workmanship at time
of manufacture for a period of three years from the date of purchase. Proof of
purchase and date of purchase are required for determining validity of this
warranty. This warranty does not cover defects or damage due to normal wear
and tear, negligence, accidents, exposure to radiation, misuse, improper
maintenance, lightning strikes or unauthorized repairs or modifications and
excludes freight or postage costs to/from your local authorized service center
unless otherwise arranged. Consequential loss not included. Notification of any
defect must be made within the warranty period before a warranty repair can
be effected.
This guarantee is in addition to all other Warranties or Guarantees expressed
implied by the Trade Practices Act or other Commonwealth or State laws and
all other obligations and liabilities on the part of Interquartz (A'asis)Pty. Limited.
13. SERVICE CENTERS
VICTORIA
PH. 03 9464-3333
NEW SOUTH WALES
PH. 02 9875-4011
QUEENSLAND
PH. 07-3808-8008
SOUTH AUSTRALIA
PH. 08-8269-2555
WESTERN AUSTRALIA
PH. 08-9249-9569
TASMANIA
PH. 03-6231-0888
PH. 03-6334-5555
PH. 03-6234-7177
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International Quartz Limited
Manufactured by
A Subsidiary of Chiaphua Industries Ltd.
©Copyright INTERNATIONAL QUARTZ LTD. 1998
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