Intermedia Polycom IP 7000 Owner's Manual

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Polycom IP 7000

Conference Phone

Owner’s Manual V.3

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1 INTRODUCTION ....................................................................................................................................... 5

Using this Document Notational conventions ........................................................................................................... 5

Typographicalconventions .......................................................................................................................................... 5

Special messages ........................................................................................................................................................ 5

Definition .................................................................................................................................................................... 5

Basic Requirements ................................................................................................................................................... 6

2 GETTING TO KNOW YOUR HOSTED PBX SYSTEM....................................................................................... 7

Before you Begin Your Installation ............................................................................................................................. 7

Assigning Extension Numbers and Phone Numbers to Phones ................................................................................ 8

3 INSTALLING YOUR POLYCOM CONFERENCE PHONE .................................................................................. 9

Installing your Conference Phone .............................................................................................................................. 9

Option 1: Connect the Conference Phone to your data network ............................................................................. 9

Option 2: Connect the Conference Phone wirelessly within 40’ using the Wireless Adapter................................. 10

Activating the Service ............................................................................................................................................... 12

4 USING YOUR HOSTED PBX PHONE SYSTEM ............................................................................................. 13

System Description ................................................................................................................................................... 13

Getting Started ......................................................................................................................................................... 13

Conference Phone Introduction to your Polycom Conference Phone ............................................................. 13

Conference Phone– Basic Call Features .................................................................................................................. 16

Handling Multiple Calls ............................................................................................................................................ 16

Answering When in another Call .............................................................................................................................. 17

Managing Incoming Calls.......................................................................................................................................... 17

Rejecting Calls ........................................................................................................................................................... 17

To send incoming calls from a particular contact directly to voice mail: ................................................................. 17

Diverting Calls ........................................................................................................................................................... 18

To divert incoming calls from a contact to a third party: ........................................................................................ 18

Ending Active Calls .................................................................................................................................................... 19

Placing Calls .............................................................................................................................................................. 19

To place a call off-hook............................................................................................................................................. 19

Placing a Second Call ................................................................................................................................................ 20

Placing Calls Using Speed Dials................................................................................................................................. 20

To place a call using a speed dial index number: ..................................................................................................... 20

Muting the Microphone ........................................................................................................................................... 21

To mute the microphone if you use external microphones: ................................................................................... 21

Redialing Numbers ................................................................................................................................................... 21

To redial the last number dialed: ............................................................................................................................. 21

To redial a previously dialed number: ...................................................................................................................... 21

Placed Calls. .............................................................................................................................................................. 21

Call Hold .................................................................................................................................................................... 22

Holding and Resuming Calls ..................................................................................................................................... 22

To place a call on hold: ............................................................................................................................................. 22

To resume a call on hold:.......................................................................................................................................... 22

Call Transfer .............................................................................................................................................................. 22

Performing a Consultative Transfer .......................................................................................................................... 23

To transfer a call: ...................................................................................................................................................... 23

Performing a Blind Transfer ...................................................................................................................................... 23

To perform a blind transfer: ..................................................................................................................................... 23

Call Park .................................................................................................................................................................... 25

Paging (Intercom) ..................................................................................................................................................... 25

Forwarding Incoming Calls ....................................................................................................................................... 26

To access forwarding options: .................................................................................................................................. 26

Forwarding Calls Statically........................................................................................................................................ 26

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To disable call forwarding: ....................................................................................................................................... 28

Forwarding Calls Dynamically ................................................................................................................................... 29

To forward an incoming call to another extension: ................................................................................................. 29

Directed Call Pickup .................................................................................................................................................. 29

Call Recording ........................................................................................................................................................... 30

Conference Calls ....................................................................................................................................................... 30

Setting Up Conferences ............................................................................................................................................ 31

Setting Up a Conference Using the Conference Soft Key ........................................................................................ 31

Setting Up a Conference with an Active Call and a Call on Hold .............................................................................. 31

To set up a conference call with an active call and a call on hold: ........................................................................... 31

Holding and Resuming Conferences ........................................................................................................................ 32

To place a conference call on hold: .......................................................................................................................... 32

Splitting Conferences ............................................................................................................................................... 32

To split a conference: ................................................................................................................................................ 32

Ending Conferences .................................................................................................................................................. 32

To end a conference: ................................................................................................................................................ 32

Using Voicemail ........................................................................................................................................................ 33

Setting up the voicemail box for the first time ........................................................................................................ 33

Retrieving messages from your Conference Phone................................................................................................. 33

Retrieving messages when you are away from the office ...................................................................................... 34

Returning a Call......................................................................................................................................................... 34

Change your Voicemail PIN ...................................................................................................................................... 34

Record a Personal Greeting via the Phone .............................................................................................................. 35

Forward Voicemail Messages via the Phone ........................................................................................................... 35

Logging into your Voicemail Box via the Web .......................................................................................................... 35

Retrieving messages via the Web ............................................................................................................................. 36

Forward Voicemail Messages via the Web .............................................................................................................. 36

Voicemail Notification via Email............................................................................................................................... 38

To Create a Voicemail Group .................................................................................................................................... 39

Change the Amount of Time Before Voicemail Picks Up ......................................................................................... 40

Additional Call Features Using Call Lists.................................................................................................................... 41

Viewing Call Lists ...................................................................................................................................................... 41

To view a call list: ...................................................................................................................................................... 42

Managing Call Lists ................................................................................................................................................... 42

To manage a call list: ................................................................................................................................................ 42

Speed Dial list ........................................................................................................................................................... 43

To update a speed dial entry in your contact directory:.......................................................................................... 43

Managing Contacts ................................................................................................................................................... 44

Viewing Your Local Contact Directory ...................................................................................................................... 44

Adding Contacts to Your Local Contact Directory .................................................................................................... 44

Adding Contacts Manually ....................................................................................................................................... 45

To add a contact manually: ...................................................................................................................................... 45

Adding Contacts from Call Lists ................................................................................................................................ 47

To add a contact to the Contact Directory from a call list: ...................................................................................... 47

Searching for Contacts ............................................................................................................................................. 48

Searching for Contacts in Your Contact Directory.................................................................................................... 48

To search for a contact in the Contact Directory: .................................................................................................... 48

Updating Contacts in Your Contact Directory .......................................................................................................... 48

To update a contact in your Contact Directory: ....................................................................................................... 49

Deleting Contacts from Your Contact Directory ....................................................................................................... 49

To delete a contact from the Contact Directory: ..................................................................................................... 49

Placing Calls to Contacts ........................................................................................................................................... 50

To place a call to a contact in the Contact Directory: .............................................................................................. 50

Inbound Caller ID ...................................................................................................................................................... 50

Extension Set-Up options ......................................................................................................................................... 51

Do Not Disturb .......................................................................................................................................................... 51

Using Do Not Disturb ................................................................................................................................................ 51

To enable and disable Do Not Disturb: ..................................................................................................................... 51

Configuring Basic Setting .......................................................................................................................................... 52

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Updating Preferences .............................................................................................................................................. 52

Updating the Language ............................................................................................................................................ 52

To change the language: .......................................................................................................................................... 52

Language. .................................................................................................................................................................. 52

Updating the Time and Date Display ........................................................................................................................ 53

To update the time and date display: ...................................................................................................................... 53

Time and Date........................................................................................................................................................... 53

To change the order of the time and date display: ................................................................................................. 54

To enable or disable the time and date display: ...................................................................................................... 54

Time and Date........................................................................................................................................................... 54

Updating the Display Contrast ................................................................................................................................. 55

To adjust the contrast on the phone screen: ........................................................................................................... 55

Updating the Backlight Intensity .............................................................................................................................. 55

To change the backlight intensity: ........................................................................................................................... 56

Updating the Ring Tone ............................................................................................................................................ 57

Selecting a Ring Tone ............................................................................................................................................... 57

To select a different ring tone: ................................................................................................................................. 57

To adjust the speaker volume: ................................................................................................................................. 58

To adjust the ringer volume: .................................................................................................................................... 58

5 SAFETY INFORMATION .......................................................................................................................... 59

IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND PHONES ..................... 59

Conformance ............................................................................................................................................................. 59

Important Safety instructions .................................................................................................................................. 59

FCC Information ....................................................................................................................................................... 61

Data Equipment ........................................................................................................................................................ 61

Systems ..................................................................................................................................................................... 61

Automatic Dialers ..................................................................................................................................................... 61

Toll Restriction and Least Cost Routing Equipment ................................................................................................. 61

Equal Access Requirements...................................................................................................................................... 61

Electrical Safety Advisory ......................................................................................................................................... 62

Radio Interference .................................................................................................................................................... 62

RF Radiation Exposure .............................................................................................................................................. 62

Modifications ............................................................................................................................................................ 62

IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR VERTICAL CORDLESS TRANSMITTER AND

CORDLESS PHONES ........................................................................................................................................... 62

Part 15 FCC Rules ...................................................................................................................................................... 63

Class B Digital Device or Peripheral .......................................................................................................................... 63

Modifications ............................................................................................................................................................ 63

Installation Instructions ............................................................................................................................................. 63

Plugs Acts as Disconnect Device ............................................................................................................................... 63

Industry Canada (IC) ................................................................................................................................................. 64

CE and VCCI Mark ..................................................................................................................................................... 64

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1 Introduction

Congratulations on purchasing the Intermedia Hosted PBX phone system and service. Hosted PBX was designed specifically for the small to mid-size business and combines a business-class phone system with Voice over IP phone service.

This User Guide will show you how to setup and use your new Hosted PBX phone system and service.

Using this Document

Notational conventions

Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Ethernet-connected computers at one site.

Typographicalconventions Italic text is used for items you select from menus and drop-down lists and the names of displayed web pages. Bold text is used for text strings that you type when prompted by the program, and to emphasize important points.

Special messages This document uses the following icons to draw your attention to specific instructions or explanations.

Provides clarifying or non-essential information on the current topic.

Definition

WARNING

Explains terms or acronyms that may be unfamiliar to many readers. These terms are also included in the Glossary.

Provides messages of high importance, including messages relating to personal safety or system integrity.

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Basic Requirements

The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Adapters to connect Conference Phones to the optional Base Unit wirelessly.

In order to use all the features of the Hosted PBX phone system and service, you must have the following:

•

Broadband Internet access

•

At least one free port on your router or modem/router

•

Your router must be set to DHCP

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2 Getting to know your Hosted PBX system

Before you Begin Your Installation

The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Base Unit and Wireless Adapters to connect Conference Phones to the Base Unit wirelessly. In order to begin using your new phone system and service, you need to perform the following steps:

Make sure you have received all of your phones and optionalequipment

Go to https://exchange.intermedia.net/aspx/Login.aspx Enter your login name and password to the Admin Portal

Activate your phone lines

Install your phones and optional equipment

You have several options regarding how to setup your new phone system. How you choose to install your phone system will depend on your existing data network and the phones and optional equipment you have purchased. The diagram below describes options for setting up the phone system. By purchasing the optional Wireless Transmitter and Wireless Adapters you may also connect Conference Phones wirelessly.

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Assigning Extension Numbers and Phone Numbers to Phones

Each phone is assigned an extension and a phone number. The Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from Intermedia with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax. You may also log into your Admin Portal at https://exchange.intermedia.net/aspx/Login.aspx to view a list of your phone numbers and extensions.

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3 Installing your Polycom Conference Phone

Installing your Conference Phone

The Conference Phone can be installed in one of 2 ways:

•

You may connect Conference Phones to your existing router or data wall jack

•

You may connect Conference Phones Wirelessly to the optional Wireless Transmitter.

Option 1: Connect the Conference Phone to your data network

Connect one end of the 25-foot Network Cable to the LAN jack on the phone.

Connect the other end of the 25-foot Network Cable to the Power Insertion Cable.

Connect the Power Insertion Cable to an available LAN port on the wall or router/switch device port.

Connect the Power Adapter to the Power Insertion Cable

Connect the Power Adapter (with the attached Regional Power Cord) to the wall outlet.

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Power Insertion Cable

25-foot Network Cable

Power Adapter

Option 2: Connect the Conference Phone wirelessly within 40’ using the Wireless Adapter

The wireless adapter allows a Conference Phone to be used without a cord connecting it to the local network but requires the use of the optional Wireless Transmitter. The range of the Wireless Adapter is 40 feet from the optional Wireless Transmitter.

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To connect the phone using the Wireless Adapter

Connect one end of the 25-foot Network Cable to the LAN jack on the phone.

Connect the other end of the 25-foot Network Cable to the Power Insertion Cable.

Connect the Power Insertion Cable to the LAN port on the Wireless Adapter

Connect the Power Adapter to the Power Insertion Cable

Connect the Power Adapter (with the attached Regional Power Cord) to the wall outlet.

Plug the Wireless Adapter’s power adapter into the wall outlet.

To avoid interference or static on the phone, place the Wireless Adapter away from the phone as shown.

N o t e

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Activating the Service

Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s).

To activate your phone line(s):

Go to https://exchange.intermedia.net and enter your

Administrator Portal login name and password

On the 1st screen, click the “Activation” tab.

Select either the “Line activation” or “Phone activation” section, place a check in the box next to the items you wish to activate, and press the Save changes button.

NOTE- You will activate all of your lines at once, so if there is no “Activate Lines” button, then you have already activated the lines.

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4 Using Your Hosted PBX phone system

System Description

•

The Hosted PBX phone system supports up to 100 phones

•

By using the optional Base Unit, you may purchase more phones than phone lines to increase your savings

•

You can have as few as on phone at an address

•

Through your Admin Portal, you can view information and make changes to phone system

Getting Started

This section of your Owner’s Manual is your guide to using the Polycom Conference Phone. It also explains how to program system settings for your Conference Phone

Conference Phone

Introduction to your Polycom Conference Phone

This phone provides multi-person audio conferencing capabilities for medium to large conference rooms.

It features a 3-line display that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features.

Some system settings are programmed through your Admin Portal website while others are programmed through the phone.

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Feature

Speaker

Microphones

LED Indicators

Description

Allows for ringer and hands-free audio output.

Provide 360ocoverage by three internal microphones.

Indicate phone and call status through three bi-color LEDs. The LEDs illuminate to indicate the following normal operational states:

Solid red—A muted call

•

Flashing red—A call is on hold

•

Solid green—A dial-tone is available, dialing is

•

in-progress, or a call is in-progress

Flashing green—An inco ming call

•

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Item

1 LCD graphic display Shows call and status information, messages,

2 Soft keys Select specific context-sensitive functions that

3 Scroll keys

Description

soft keys, menus, time, and date.

display on the screen above each soft key.

Allow you to:

• Scroll through displayed information

• Enable or disable fields

• View additional soft keys

4 End Call key Ends a call.

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5 Select key Allows you to:

• Select a field of displayed data

• Enable or disable fields

6 Volume keys Adjust the volume of the speaker and the ringer.

7 Mute key Stops local audio from being heard at the far end of

the call.

8 Dial pad keys Contain 10 digits, 26 alphabetic characters, and

other special characters available in Context-sensitive applications.

9 Redial key Dials the most recently dialed party.

10 Conference key Allows you to set up local audio conferences.

Conference Phone– Basic Call Features

Answering Calls

Your Conference Phone does not have a handset or headset. All calls are placed through the speaker phone.

To answer a call:

Press The three LEDs flash green when the phone rings.

or the Answer soft key.

Handling Multiple Calls You can make or receive up to 6simultaneous phone calls on your

Conference Phone. If you are on a call and have another call on hold, or you are on a conference with two callers, the third call will be sent to your voicemail box.

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Answering When in another Call

Press the Hold soft key to place the original call on hold. Press the down arrow to access the new call.

Soft key labels are updated on the display showing Ignore, Answer, and Reject.

Press the Answer soft key to answer the incoming call.

Do one of the following steps:

Press the down arrow

Press the Answer Soft Key

The first call is put on hold and the second call is answered.

Managing Incoming Calls You can manage incoming calls from the c ontacts in your Contact Directory by doing the following:

•

Rejecting calls from a particular contact by sending the call to your voice mail system.

•

Diverting calls from a particular contact to another party.

Rejecting Calls You can customize your phone so that incomi ng c alls from a particular party are immediately sent to your voice mail system. (If you do not have a voice mail system set up, the call will still ring on your phone.)

To send incoming calls from a particular contact directly to voice mail:

Press

, and then select Features > Contact Directory.

The Directory screen displays.

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Scroll to the contact. Or, search for the contact (see Searching f Contacts in Your use t

Press the Edit soft key. The Edit Contact screen displays.

or Contacts in Your on page Searching for

). To scroll through a list of contacts,

he * key to Page Up and the # key to Page Down.

Diverting Calls You can customize your phone so that incom i ng c alls from a particular party are transferred directly to a third party.

To divert incoming calls from a contact to a third party:

Use the Next soft key to scroll to the Auto Reject field, and

hange the Auto Reject setting to Enabled. Use the

then c scroll ke

Press the Save soft key. Press

Press The Directory screen displays.

Scroll to the contact for whom you want to transfer calls. Or, s page Sear

To scroll through a list of contacts, use the * key to Page Up and

Press the Edit soft key. The Edit Contact screen displays.

ys or the Change soft key to select Enabled.

to return to the idle screen.

, and then select Features > Contact Directory.

earch for the contact (see Searching for Contacts on

ching for Contacts).

the # key to Page Down.

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10.

Use the Next soft key to scroll to the Divert Contact field, and then enter the number of the party to whom you want to divert the call.

You can enter a maximum of 32 characters. Use the Next soft key to scroll to the Auto Divert field,

and then change the Auto Divert setting to Enabled. Use the scroll keys or the Change soft key to select Enabled.

Press the Save soft key. Press

to return to the idle screen.

Ending Active Calls

To end a call: Press

or the End Call soft key.

Placing Calls You can place a call off-hook with a dial tone), or on hook (without

a dial tone).

The phone displays the duration of active calls on the phone screen. The following figure shows an active call to Jane Smith at directory number 1951 that has lasted for nine seconds.

To place a call off-hook

To obtain a dial tone, press or the New Call soft key.

Enter the phone number of the party you want to call. Press the Send soft key.

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To place a call on-hook (to dial a phone number): Enter the phone number of the party you want to call, Press th e D i al s oft key.

Placing a Second Call While on a call, you may place that call on hold and make a

second call. There are two ways to place another call:

Placing Calls Using Speed Dials Use a speed dial index number for quick dialing. Speed dial index numbers are associated with entries in your Contact Directory.

To place a call using a speed dial index number:

Press the Hold soft key to place the original call on hold. Press the New Call soft key Dial the phone number or extension

Press .

The Speed Dial Info screen displays

Do one of the following:

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If you know the contact’s speed dial index number, enter the number.

or If you do not know the contact’s speed dial index number, scroll

to the contact, and then press the placed.

Muting the Microphone

To mute the microphone:

Dial

soft key. The call is

During a call, press . The three console LEDs glow red to indicate that the other party (or parties) cannot hear you. You can still hear all other parties while Mute is enabled.

To turn off the Mute feature, press again. To mute the microphone if you use external microphones:

Press external microphones.

To turn off the Mute feature, press again. Redialing Numbers

You can redial the last number you dialed, or search a list of placed calls to find a previously-dialed number.

To redial the last number dialed:

on the phone or the button on the top of the

Press To redial a previously dialed number:

Press

Placed Calls.

The Placed Calls screen displays:

Scroll to the number you want to redial, and then press the

Dial

, and then select Features > Call Lists >

soft key.

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Call Hold

To place a call on hold

Holding and Resuming Calls You can place up to eight calls on hold on your phone.

(For information on placing conference calls on hold, see Holding and Resuming Conferences on page Holding and Resuming Conferences.)

To place a call on hold: During a call, press the

to indicate that a call is on hold. The following screen shows Jane Smith on hold. The Resume soft key now displays on the screen.

Hold

soft key. The console LEDs flash red

To resume a call on hold:

Multiple Calls on Hold

If multiple calls are on hold, use to switch between the calls, then press the call.

Call Transfer You can transfer calls from your Conference Phone to another

phone in your office or to any other phone number outside your office. For example, if you receive a call from a coworker in the office, you can transfer that call to another coworker in the office or on his cellular phone outside the office.

A call can be transferred in one of three ways:

Resume

soft key to retrieve the desired

•

Consultative transfer—You have the option of either talking to the party to whom you are transferring the call, or you can choose not to talk to the party, and complete the transfer when you hear the party’s ring-back sound.

•

Blind transfer—the call is automatically transferred after you dial the number of the party to whom you want to transfer the call. You do not have the option of talking to the party.

•

Attended transfer—the parties are automatically connected to each other after you exit a conference.

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Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call.

To transfer a call:

During a call, press the placed on hol

Place a call to the party to whom you want to transfer the call.

When you hear the ring-back sound, press the

he transfer is complete.

key. T

ou want to talk privately to the person to whom you are

If y transferring the call before the transfer is complete, wait until the person answers the call, talk to the person, and then press the

Trnsfer

soft key.

Trnsfer

soft key. The active call is

Trnsfer

soft

To cancel the transfer before the call connects, press the

Cancel Performing a Blind Transfer

When you use a blind transfer, you transfer a call without speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number.

To perform a blind transfer:

soft key.

During a call, press the The following screen, with the Blind soft key, displays.

Press the party t

Trnsfer

Blind

soft key, and then place a call to the

o whom you want to transfer the call.

soft key.

(If you want to cancel the transfer before the call is placed, and soft key.)

The c specified.

return to the original call, press the

all automatically transfers to the party you

Cancel

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Call Transfer to Voicemail

You may transfer any caller to a specific voicemail box belonging to any other user on the system.

During a call, press the Press the

When you hear the dial tone, dial *99 plus the desired extension number Your line will hang up and the extension you transferred to the desired voicemail box.

Blind

soft key.

Trans

soft key.

Using Network-based Call Transfer

This call transfer method is used when you want to transfer a call without tying up two lines on your phone system. It uses the Intermedia network to transfer the call instead of the phone system.

Receive a call on your Conference Phone Touch #5 to start the transfer (this will place your caller on

hold) At the dial tone, enter the extension or phone number you

want to transfer the caller to When the transfer party picks up the phone, touch #5

again. All three of you will be connected. Hang up and the two parties are connected (without tying

up any of your lines)

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Call Park

To Park a call

Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a call on hold and pick it up from ANY phone within the same Call Park Group. Through the Admin Portal, Call Park Groups can be creates so specific groups of phones can park calls for each other. If you do not create specific Call Park Groups, all phones are automatically assigned to the Standard Call Park Group.

To create a Call Park Group which allows specific phone to park calls for each other, login to the Admin Portal and click the Groups Tab then select Call Park Groups.

To Park a Call:

While on a call, press the More soft key Press the Park soft key The phone will respond with a voice prompt such as “Call Parked on 9001”. The caller will hear hold music. To pick up the parked call, anyone on any phone may dial the park number (9001 in this example) to be connected with the caller.

Paging (Intercom)

To page to all phones

Paging allows you to speak to all phones at the same time through t hei r speaker phone. Paging is used to make announcements such as “Jim, you have a visitor in the lobby” or to let people know about a parked call such as “Susan, you have a call waiting on Park 2”. Paging will only notify phones not in use or not set to DND.

To group specific phones so only they receive specific Paging calls, login to the Admin Portal and click the Groups Tab then select Paging Groups.

Initiating a Page

Use the speaker phone Dial the Paging Group (9100 is the Standard Paging Group for all phones). WAIT FOR THE TONE before speaking Make your announcement which will be heard on all phones (except phones set to DND or phones in use). Hang up the phone when finished

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Answering a Page

Use the speaker phone Press the “Answer” soft key on the phone display Talk directly back to the person who initiated the page

Rejecting a Page

To ignore a page, press the “Reject” button

Forwarding Incoming Calls You can set up your phone to forward incoming calls to another

party (static forwarding), or you can forward a call as your phone rings (dynamic forwarding). Your phone will forward calls even if you enable the Do Not Disturb Feature. You can also reject calls from a particular contact (by sending the call to your voice mail system), or divert calls from a particular contact to another party.

To access forwarding options: Do one of the following:

Press

, and then select Features >

Forward

From the idle screen, press the

. or

Forward

soft key.

Forwarding Calls Statically You can set up your phone to forward calls to another number.

To forward calls to another extension:

From the idle screen, press the

The Forwarding Type Select screen displays.

Forward

soft key.

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Scroll to the forwarding type you want, and then press

he options are:

. T

Always No Answer Busy

a call.

Do one of the following:

If y

ou selected

displays.

— to forward all incoming calls.

—to forward all unanswered incoming calls.

—to forward calls that arrive when you are already in

Always

, the Call Forward Always screen

Enter a number to forward all incoming calls to. If you selected

displays.

No Answer

, the Call Forward No Answer screen

Do the following (use the between fields):

In the

Contact

field, enter a number to forward all

unanswered incoming calls to.

In the

Forward After Rings

to wait before forwarding the call (one ring is approximately six seconds). Two rings is the recommended value.

If you selected

Busy

, the Call Forward Busy screen displays.

and

soft keys to move

field, enter how many rings

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Enter a number to forward all future incoming calls to when you are already in another call.

Press the

Enable

If you selected the forwarding type

soft key.

Always

, a moving

arrow displays on the idle screen next to the directory number.

To disable call forwarding:

From the idle screen, press the

The F

orwarding Type Select screen displays, showing the

forwarding type that is enabled.

Forward

soft key.

The following screen shows the forwarding type “Always” enabled.

Scroll to the forwarding type you want to change, and

then pr

ess .

A screen displays showing the details of the forwarding type

you want to disable.

To turn off call forwarding, press the

Disable

soft key.

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Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings.

To forward an incoming call to another extension:

While your phone rings, press the

Forward

soft key. The

Call Forwarding screen d

Enter the number to forward the incoming call to. Your phone

to (

displays the last number you forwarded calls

either statically or dynamically). If you previously set a forwarding number and want to enter a new one, use the soft key to delete the number.

Press the

The in

Forward

coming call is forwarded to the other party. If call forwarding is

disabled, future calls will not be forwarded and forwarding remains

isplays.

soft key.

disabled.

Directed Call Pickup

irected Call Pickup allows you to answer a phone call which is ringing at another phone in your organization. There are three types of Directed Call Pickup:

• Directed Pickup – allows you to answer a call ringing at a pecific extension

• Any Call Pickup – allows you to answer any call ringi

anywhere in your organization

• Group Pickup – allows you to answer a call ringing a specific

group of extensions

irected Pickup

irected Pickup allows you to answer a call that is ringing at a specific

D extension. To use Directed Pickup, when a specific extension begins to ring:

1. Pick up your HPBX phone

2. Dial *95 + the 3-digit extension of the phone you wish t

ans

wer. (i.e. *95 + 100) Press the Dial soft key to speed up t

ocess

3. Your phone will immediately answer the call

ny Call Pickup

ny Call Pickup allows you to answer a call that is ringing anywhere

Page 30

within your organization, even at other physical addresses. To use Any Call Pickup:

1. Pick up your HPBX phone

2. Dial *96. Press the Dial soft key to speed up the process

3. Your phone will answer the phone call that has been ringing

the longest within your organization

Group P

ickup

Group Pickup allows you to answer a call ringing a phone within a specific group of phones. Your company’s Call Park Groups are used to define which pickup group a specific phone belongs to. Use the Admin Portal to modify Call Park Groups. To answer a call within a specific pickup group:

1. Pick up your HPBX phone

2. Dial *97. Press the Dial soft key to speed up the process

3. The phone will answer the call in its pickup group that has been

ringing the longest

Call Recording

The Call Recording feature allows you to record calls whenever you

ia the *80 command. Intermedia Call Recording comes in two

wish v flavors; Automatic and On Demand. Only On Demand recording may be initiated from the desk phone.

On Demand Call Recording

On Demand call recording allows you to turn the recording of a conversation on and off at any time during a phone call. To use On Demand call recording:

1. Once making or answering a phone call, once the call has been answered by both parties, press *80. All parties in the call will hear a prompt that call recording has started.

2. If enabled, all parties of the call will also hear a beep tone every 15 seconds to indicate recording is still in progress.

3. To manually end the call, press *80 again. All parties in the call will hear a prompt that recording has stopped.

4. The call recording will also end if any of the following situations occur:

a. The call is ended (all parties hang up)

b. The maximum call recording limit is reached

c. The maximum call recording storage limit is reached

Page 31

Once created, the recorded phone conversation will be stored within your desk phone’s voicemail web interface. To access your recordings:

1. Navigate to https://www.intermedia.net/login/voice/

2. Log in with your phone number and voicemail PIN

3. Click on the Call Recordings tab to listen to and manage your recorded calls

Conference Calls You can create a conference with up to two other parties using

the phone’s local conference feature. To quickly set up a conference, you can use the between an active call and a call on hold.

Join

soft key to create a conference

After you set up a conference, you can hold the conference call, split the conference call into individual calls on hold, or end the conference call (and your connection to the conference call participants).

This section includes the following topics:

Holding and Resuming Conferences on page Holding and

•

Resuming Conferences

•

Splitting Conferences on page Splitting Conferences

Page 32

Setting Up Conferences You can set up a conference in one of two ways:

•

Using the

•

Using the on hol

Setting Up a Conference Using the Conference Soft Key

Confrnc Join

soft key.

soft key, if you have an active call and a call

To set up a conference using the Conference soft key:

The Active: Conference screen displays.

Setting Up a Conference with an Active Call and a Call on Hold

If you are currently in an active call, and you have another call on hold, you can create a conference call between the active call, the call on hold, and yourself, by pressing the

Call the first party. Press the Confrnc soft key. The active call is placed on hold. Enter the number of the second party, and then press the Send soft k When the second party answers, press the Confrnc soft k

ey.

ey to join all parties in the conference.

Join

soft key.

To set up a conference call with an active call and a call on hold:

If you have an active call and a call on hold, scroll to either call, and then press the

The Active: Conference screen displays.

A conference is created with the active call, the call on hold, and yourself.

Join

soft key.

Page 33

Holding and Resuming Conferences When you place a conference call on hold, you place all other conference participants on hold.

To place a conference call on hold: From the Active: Conference screen, press the

Hold

soft key. The Hold: Conference screen displays. The other parties in the conference call are put on hold.

From the Hold: Conference screen, you can do the following:

•

To resume the conference call, press the

ctive: Conference screen will display again.

The A To place a call to a new party, press the

The c

onference remains on hold, and the new call be-

comes the active c

•

To end the conference call and split the conference into two separate c

alls on hold, press the

all.

Split

Resume

New Call

soft key.

Splitting Conferences When a conference has been established, a

Split

soft key is available. When you split a conference, you end the conference and put all parties on hold.

To split a conference: From the Active: Conference screen, press the

Split

soft key. The conference ends, and all calls are split into individual calls and put on hold.

Ending Conferences You can end a conference, and your connection to the other parties, by pressing the End Call soft key, the other parties remain connected.

End Call

soft key. When you use the

To end a conference: From the Active: Conference screen, press the

T he two other parties remain connected.

End Call

soft key.

Page 34

Using Voicemail

Each phone receives a Voicemail box which can record up to 90 minutes of messaging with a maximum of 5 minutes per message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days.

Messages can be retrieved from the Conference Phone, any other phone or through a personal website at http://www.intermedia.net/accesslinelogin/index.asp. When a message left in your voicemail box, your Conference Phone message waiting indicator will flash. Additionally, your voicemail box can send an email to alert you of the new message.

Setting up the voicemail box for the first time

Press the Menu button. Features will be highlighted. Press the Select key

3. Use the down arrow and scroll to Messages. Press the Select key

Press the Connect soft key Enter your temporary PIN when prompted (0000). Follow voice prompts to record your name and unavailable greeting and

change your PIN.

Retrieving messages from your Conference Phone

Press the Menu button. Features will be highlighted. Press the Select key

3. Use the down arrow and scroll to Messages. Press the Select key

Press the Connect soft key The system will prompt you to enter your PIN The system will then say, “You have x new and y old voicemailmessages”

The following options are available through the keypad

Page 35

Retrieving messages when you are away from the office

Dial your Conference Phone and allow it to ring When your voicemail greeting begins to play, enter your PIN over your gr

eeting.

eturning a Call

While listening to a message or after listening to a message, p

ress 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pr called bac

essing ## after talking to the person you

Change your Voicemai l PIN

Press the Menu button. Features will be highlighted. Press the Select key

Use the down arrow and scroll to Messages. Press the

elect key

S Press the Connect soft key The system will prompt you to enter your PIN

Page 36

Press 8 for User Options Press 7 to change your PIN Enter the new 6 to 10-digit PIN when prompted.

Record a Personal Greeting via the Phone

Press the Menu button. Features will be highlighted. Press the Select key

3. Use the down arrow and scroll to Messages. Press the Select key

Press the Connect soft key Enter your PIN when prompted or enter your PIN over the greeting.

Select 8 for User Options Select 1 to record your Unavailable Greeting. Follow the instructions.

Forward Voicemail Messages via the Phone

A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes.

Once logged in to your voicemail box, press 1 to listen to

essage(s)

your m Press 6 at any time while listening to the message to for after the m

essage Press 1 to forward the message Enter the phone number, extension number or group number t

o receive the message Record an introduction to the message. Touch * to send the message

Logging into your Voice mail Box via the Web

1. Go to https://www.intermedia.net/accesslinelogin/index.asp

Enter your Conference Phone Number and PIN Click Login

Page 37

Retrieving messages via the Web

Once logged in, click the Play button associated with the voicemail m

essage you wish to listen to

The voicemail message will play through your speakers

Forward Voicemail Messages via the Web

A user can forward a voicemail message from his or her v oic em ai l box to another voicemail once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an Intermedia phone)

Once logged in click the Forward button associated with the voicemail m

essage you wish to forward

Page 38

Enter one or more email address or one or more Intermedia phone num

bers

Click the Continue button

If you have entered email address, fill in your email address, t

he subject line and any message you wish to

include

Select the delivery method: Send a link to the voicemail message or s

ent the voicemail message as an attachment

Click the Send button when finished

Page 39

oicemail Notification via Email

You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message.

Go to https://www.intermedia.net/accesslinelogin/index.asp

Enter your Conference Phone Number and PIN

Click Login

Select the Personal Info Tab at the top of the web page

Select the Notification button

Enter your email address in the space provided (you may enter m

Select the Display Format (what the email message looks like)

Click Ok to save your changes

ultiple email addresses)

Page 40

To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail

message to multiple other people without entering each person individually. Voicemail groups are created through your personal website.

Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding to a group through the phone

Assign a Group Name Add an optional description

Page 41

10.

11.

Add members to the group one at a time by entering their name or phone numbe

r For each member you add, determine if that person should be:

•

Administrator- Able to make changes to the group Sender-

•

Recipient- Able to receive messages sent to this

Able to send to this group, or

group Click the Add button Repeat step 7 through 9 as necessary to add all of the members Click the Save button

Change the Amount of Time Before Voicemail Picks Up Your Voicemail box is programmed to take messages when

you can’t answer your phone. If you want the phone to ring more or less times, you may change this setting:

From the idle screen, press the Forward soft key.

The Forwarding Type Select screen displays.

Page 42

Scroll to the No Answer Forwarding. Press

. Press the Next soft key to go to the Forward After Rings field.

10.

Use the << soft key to remove the existing number of rings Enter how many rings to wait before forwarding the call

ng is approximately 4 seconds).

(one ri Press the Disable soft key Repeat steps 1 through 3 Press the Enable soft key

Additional Call Features

Using Call Lists

Your phone maintains lists of missed, received and placed calls. Each list can hold up to 100 entries. If you miss a call, the idle screen will display a message indicating the number of missed calls you have. To view information about the missed call, view your Missed Calls list (see Viewing Call Lists on page Viewing Call Lists). After you view the Missed Calls list, the message on the idle screen is removed. The following figure shows what the idle screen looks like when you miss a call.

Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen.

Page 43

To view a call list: Do one of the following:

Press

, and then select Features > Call Lists > Missed

Calls, Received Calls, or Placed Calls. or

To quickly view the speed dial list, press from the idle screen.

Managing Call Lists

You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call.

To manage a call list:

1. Press

, and then select Features > Call Lists. The Call

Lists screen displays.

2. To clear the records in a call list, select

Clear

, and then scroll to either Missed Calls, Received Calls or Placed Calls. Then, press .

The following figure shows the message that displays when you clear a Missed Calls list.

or To view and manage a call list, scroll to Missed

Calls

, or

Placed Calls

list information displays. The following figure shows a Placed Calls list.

Calls, Received

, and then press . The call

Page 44

To manage your call list (press the these options):

soft key to view all

To return the call, press the To edit the phone number (if necessary) before you dial the

number or store the call details in your Contact Directory, press the

Edit

soft key. To remove the call from the list, press the To store the contact in your Contact Directory, press the

Save

soft key.

To view information about the call, such as the phone number, the time and duration of the call, and the name of the caller, press the

Info

Press

soft key.

to return to the idle screen.

Dial

soft key.

Clear

soft key.

Speed Dial list Managing Speed Dial Entries

Use the speed dial feature for fast, automated dialing. To use speed dial, you enter a speed dial index number instead of entering a complete phone number.

When you create a Contact Directory entry, the phone automatically assigns a Speed Dial Index number to the contact. The following steps describe how to update a speed dial entry for a user.

To update a speed dial entry in your contact directory:

Press

, and then select Features > Contact Directory.

The Directory screen displays.

Scroll to the user’s entry, and then press the Edit soft key. The Edi

t Contact screen displays.

Page 45

Use the Next and Prev soft keys to scroll to the Speed Dial Index f

ield, and then update the speed dial index number.

he << soft key to delete an existing entry.

Use t You can assign any unused speed dial index number from 1

9. If you assign a speed dial index number that is

to 9 already t exists” di number (f index is invalid” di

aken, the message “Speed dial index already

splays. If you enter an invalid speed dial index

or example, 0 or 00), the message “Speed dial

splays.

Press the Save soft key. Press

to return to the idle screen.

Managing Contacts You can store a large number of contacts in your phone’s local Con-

tact Directory. You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts.

Viewing Your Local Contact Directory To view your local Contact Directory:

Press

, and then select

Features > Contact Directory

Directory screen displays, listing all the contacts in your

. The

directory. Scroll to view all your contacts. You can use the # key to Page Down, and the * key to Page Up.

Adding Contacts to Your Local Contact Directory

You can add contacts to your local Contact Directory in the following ways:

•

Manually (if you have permission to update your local Contact D

•

From a call list

irectory)

Page 46

Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory.

o add a contact manually:

Press

, and then select Features > Contact Directory.

The Directory screen displays.

To add a contact to your phone’s database, press the

soft key.

Add

The Add To Directory screen displays.

Enter the contact information. To move between fields, use

and

the information

soft keys. Enter the following

(Optional.) Enter the First Name and Last Name of the contact. (To enter the contact’s name, see Navigating Menus and Entering Data on page 1-12.)

You can enter a maximum of 32 characters. (Required) Enter the Contact phone number. You can enter a maximum of 32 characters. The phone number

must be unique, and must not already exist in the directory. If you save an entry with a non-unique phone number, the entry will not be saved.

(Optional) Update the Speed Dial Index number.

The speed dial index number is automatically assigned to the next available index value, up to a maximum value of 99. You can assign any unused speed dial index number from 1 to 99.

Page 47

If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. If you enter an invalid speed dial index number (for example, 0 or 00), the message “Speed dial index is invalid” will be displayed.

(Optional) Enter a Label for the contact. You can enter a

maximum of 32 symbols, letters, or numbers. If you specify a label, the label will be the first item that displays for

the contact in the Contact Directory and on the Speed Dial Info screen (before the contact’s first and last names, if specified). For example, in the following figures, Ann Brown has been assigned the label “Sales.”

(Optional) Set the Ring Type.

(Optional) Assign a Divert Contact. The Divert Contact identifies the third party to which you want this

contact’s calls sent. You can enter a maximum of 32 characters.

(Optional) Change the Auto Reject and Auto Divert settings. If you set the Auto Reject field to enabled, each time the contact calls, the call will be directed to your voice mail system (if a voice mail system is set up). If you set the Auto Divert field to enabled, each time the contact calls, the call will be directed to a third party you specify in the Divert Contact field.

Use the scroll keys or the

Change

soft key to switch between the Enabled and Disabled settings for the Auto Reject and Auto Divert fields.

Press the Save soft key.

Press

to return to the idle screen.

Page 48

Adding Contacts from Call Lists You can save call information from a call list to your Contact Directory.

To add a contact to the Contact Directory from a call list:

Do one of the following: To s

elect a call list, press and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. Or to quickly see a list of missed calls, press f the idle s

Scroll to the contact’s call.

creen.

rom

To scroll through a list of contacts, use the * key to Page Up and

the # key to Page Down.

To save the contact to your Contact Directory, press the Save soft ke

The following figure shows the message that displays when y

ou save a contact to your Contact Directory.

If the contact already exists in your Contact Directory, “Contact a Press

lready exists” displays.

to return to the idle screen.

Page 49

Searching for Contacts You can search for contacts in your local Contact Directory,

Searching for Contacts in Your Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria.

o search for a contact in the Contact Directory:

Press

, and then select Features > Contact Directory.

The Directory screen displays.

Press the

characters of t press the

soft key. Then, enter the first few

he contact’s first or last name, and then

soft key again.

The Directory Search screen displays a list of successful matches.

Scroll to the contact you are searching for. You

can di

Press

al, edit, or delete the contact.

to return to the idle screen.

Updating Contacts in Your Contact Directory You can update contact information for contacts in your local Contact Directory. You cannot update information for contacts in your Corporate Directory.

Page 50

To update a contact in your Contact Directory:

Press

, and then select Features > Contact Directory.

The Directory screen displays.

Scroll to the contact whose information you want to update, or

search for the c To s

croll through a list of contacts, use the * key to Page Up and

the # key to Page Down.

ontact

Press the

The Edi

Update the contact information. Use the

to scroll between fi For i

Edit

soft key.

t Contact screen displays.

and

elds.

nformation on the fields you can update, see Adding

Contacts Manually (step 3) on page Adding Contacts Manually.

Press the

Press

Save

soft key.

to return to the idle screen.

Deleting Contacts from Your Contact Directory You can delete contacts from your Contact Directory.

soft keys

To delete a contact from the Contact Directory:

Press

, and then select Features > Contact Directory.

The Directory screen displays.

Page 51

Scroll to the contact you want to delete. Or, search for the

contact To s

croll through a list of contacts, use the * key to Page Up and

the # key to Page Down.

Press the

The c

Press

Delete

ontact is deleted from the directory.

to return to the idle screen.

soft key.

Placing Calls to Contacts

You can place calls to contacts from your Contact Directory.

To place a call to a contact in the Contact Directory:

Press

, and then select Features > Contact Directory.

The Directory screen displays.

Scroll to the contact you want to call. Or, search for the contact.

croll through a list of contacts, use the * key to Page Up and

To s the

Press the

key to Page Down.

Dial

soft key.

Inbound Caller ID

The name of the caller and phone number will scroll across the second line of the Conference Phone’s LCD screen. The information will continue to scroll until the phone has been answered.

Page 52

Extension Set-Up options

Do Not Disturb

A Conference Phone can be set to Do Not Disturb (DND). When a phone is set to DND, any internal or external call will immediately route to that phone’s voicemail box without ringing the phone.

sing Do Not Disturb

To prevent your phone from ringing, activate the Do Not Disturb feature Calls you receive while Do Not Disturb is enabled will display in your Missed Calls Call List. If you have chosen to forward your calls to another number, calls will be sent to that number if Do Not Disturb is enabled.

To enable and disable Do Not Disturb:

Press

, and then select Features.

The Features screen displays. If Do Not Disturb is not highlighted, scroll to it.

To toggle Do Not Disturb on or off, press .

When you enable Do Not Disturb, a flashing icon, at the top left of the screen. When you disable Do Not Disturb,

the registered line icon, , displays instead. The following figure shows what the Features menu looks like

with Do Not Disturb enabled.

, displays

Page 53

Press

to return to the idle screen.

If you enabled Do Not Disturb, the idle screen displays a flashing

icon, , next to the directory number.

Configuring Basic Setting

To configure basic phone settings, press , and t hen select

Settings > Basic

customize. This section includes the following topics:

•

Preferences

•

Updating the Display Contrast

•

Updating the Backlight

•

Updating the Ring Tone

to view the basic phone settings you can

Updating Preferences The Preferences menu allows you to customize the language that displays on your phone and to specify how the time and date display on the idle screen.

Updating the Language The phone supports many languages. English (Internal) is the default language that displays.

To change the language:

Press

, and then select Settings > Basic > Preferences >

Language.

The Language screen displays.

Scroll to the language you want, and then press .

The t

ext on the screen changes to the language that you

to return to the idle screen.

Press

selected.

Page 54

Updating the Time and Date Display The time and date appear on the idle screen of your phone. You can select from various formats for the time and date display, including whether the time or date displays first (clock order). You can also turn the time and date display off, so the time and date does not display on the idle screen. Select and set options that are right for you. The following figure shows the default format for the date and time display on the phone screen.

o update the time and date display:

Press

, and then select Settings > Basic > Preferences >

Time and Date. The Time and Date screen displays.

Do one of the following:

change the date format, press .

To or

To change the time format, scroll to

Clock Time

The Clock Date screen or the Clock Time screen displays.

, and then press

Page 55

Scroll to the date or time format you want, and then press .

Press

to return to the idle screen.

To change the order of the time and date display:

Press

, and then select Settings > Basic > Preferences >

Time and Date > Clock Order.

The Clock Order screen displays.

2. Scroll to the clock order you want, and then press . The default setting is date before time.

Press

to return to the idle screen.

To enable or disable the time and date display:

Press

, and then select Settings > Basic > Preferences >

Time and Date.

The Time and Date screen displays.

Do one of the following:

isable the time and date display, scroll to

To d To enabl

e the time and date display, you do not have to highlight

an item. Enable is already highlighted. Go to step 3.

Disable

. or

Page 56

Press

Updating the Display Contrast

You can set how light or dark the screen appears.

To adjust the contrast on the phone screen:

to return to the idle screen.

Press

The Contrast screen displays.

Press the

display c

Press the

Press

Updating the Backlight Intensity Backlight intensity on the phone has three components:

•

Backlight On

•

Backlight Idle

, and then select Settings > Basic > Contrast.

Down

soft keys to increase or decrease the

ontrast.

soft key.

to return to the idle screen.

•

Maximum Intensity You can modify the Backlight On intensity and the Bac medium, l Maximum Intensity, you modify the entire backlight i scale. F low, m Idle i following ev

•

Any key press

•

Incoming calls

•

Ending a call, holding a call, resuming a call by the other party

•

A voice message received

If y backlight t in the following cases:

klight Idle intensity separately. You can select high,

ow, and off levels for both. When you modify the

ntensity

or example, if you decrease the Maximum Intensity, the

edium, and high levels for both Backlight On and Backlight

ntensities decrease. The Backlight On intensity applies to the

ents:

ou do not press any keys on the phone, after 20 seconds of the

urning on, the backlight dims (or changes) to medium

Page 57

•

A call is in progress

•

A call is on hold

•

There is an incoming call (ringing)

•

There is an outgoing call (ringing back)

•

Any menu shows on the display

l other cases, the Backlight Idle intensity applies.

In al

To change the backlight intensity:

Press

, and then select Settings > Basic > Backlight

Intensity. The Backlight Intensity screen displays.

2. Select Backlight On Intensity. The Backlight On Intensity screen displays.

Scroll to the intensity you want, and then press . T h e default

Backlight On Intensity is High.

If you selected a new intensity, press the

not select a new i

5. S

elect Backlight Idle Intensity.

ntensity, press

Save

soft key. If you did

Page 58

The Backlight Idle Intensity screen displays.

Scroll to the intensity you want, and then press . The default

Backlight Idle Intensity is Low.

If you selected a new intensity, press the

not select a new i

elect Maximum Intensity.

8. S

ntensity, press

Save

soft key. If you did

The Maximum Intensity screen displays.

Press the

mum i

10.

If you selected a new intensity, press the

select a new i

Press

11.

Down

soft keys to increase or decrease the maxi-

ntensity the screen can display.

ntensity, press

to return to the idle screen.

soft key. If you did not

Updating the Ring Tone

You can select from many different ring tones to distinguish your phone f for c your phone

rom your neighbor’s. You can also set distinctive ring tones

ontacts in your local directory so you can identify callers when

rings.

Selecting a Ring Tone You can choose a unique ring tone for your phone to identify it when it rings.

To select a different ring tone:

Press

, and then select Settings > Basic > Ring Type. The

Ring Type screen displays.

Page 59

Scroll to the ring type you want. To hear the ring type before you

select it

, press the

Play

soft key. The default ring type is Low Trill.

To select the ring type, press .

Press

to return to the idle screen.

Adjusting the Speaker and Ringer Volume

To adjust the speaker volume:

During a call, press either

To adjust the ringer volume:

When the phone is in the idle state, press either

Page 60

5 Safety Information

This User Guide will show you how to setup and use your new Hosted PBX phone system and service.

IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND PHONES

Conformance

This equipment is designed for use in the United States. This equipment complies with the following standards: FCC Part 15, Subparts B, C, D FCC Part 68 UL60950 Analog extension ports: TNV3 CO port: TNV3 ADSL port: TNV3 Power fail port TNV3 LAN/WAN ports SELV

Important Safety instructions

The following safety information is reprinted from IEC60950.

When using your telephone equipment, basic safety

precautions s

lectric shock, and injury to persons, including the

fire, e following:

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not

uid cleaners or aerosol cleaners. Use a damp cloth for

use liq cleaning.

Do not use this product near water (for example, in a wet basement).

Do not place this product on an unstable cart, stand, or table. The product can fall, causing serious damage to the product.

Slots and openings in the cabinet and the back or bottom are provided f

hould always be followed to reduce the risk of

or ventilation, to protect it from overheating; these

Page 61

openings must not be blocked or covered. This product should

CAUTION

Central Office line connections.

never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

This product should be operated only from the type of power source i of pow Power C

The power socket outlet must be located near the product and must be eas

Do not allow anything to rest on the power cord. Do not locate this pr

Do not use an extension cord with this product’s AC power cord. T other electrical equi

Never push objects of any kind into this product through cabinet slots as they can touch dangerous voltage points or short out p shock. Never s

To reduce the risk of electric shock, do not disassemble this product, but t service or r can e re-a subsequently us

Unplug this product from the wall outlet and refer servicing to qualified se

If liquid has been spilled into the product.

iii.

operatinginstructions.

iv.

instructions bec damage and restore t

When t

ii.

will often require extensive work by a qualified technician to

he product to normal operation.

- If damaged.

Avoid using a telephone during an electrical storm. There can be a r

Do not use the telephone to report a gas leak in the vicinity of the l

ndicated in the manual. If you are not sure of the type

er source to your building, consult your dealer or local

ompany.

ily accessible to allow plugging/unplugging.

oduct where persons walking on it will abuse the cord.

he AC outlet for this product should not be used for any

pment.

arts that could result in a risk of fire or electric

pill liquid of any kind on the product.

ake it to a qualified serviceman when some

epair work is required. Opening or removing covers

xpose you to dangerous voltages or other risks. Incorrect

ssembly can cause electric shock when the product is

ed.

rvice personnel under the following conditions: -

he power supply cord or plug is damaged or frayed.

If the product has been exposed to rain or water. If the product does not operate normally by following the

Adjust only those controls that are covered by the operating

ause improper adjustment of other controls can result in

the product has been dropped or the cabinet has been

If the product exhibits a distinct change in performance.

emote risk of electric shock from lightning.

eak.

Use only 26 AWG line cord or larger for

Page 62

FCC Information

Mode of Operation

USOC Jack

Permissive

RJ11C

Port

FIC

SOC

USOC

REN

Line 1

02LS2

9.0Y

RJ11C

0.1B

Line 2

02LS2

9.0Y

RJ11C

0.1B

Line 3

02LS2

9.0Y

RJ11C

0.1B

Phone

02LS2

9.0Y

RJ11C

0.1B

Customer Owned Coin/Credit Card Phones To comply with state tariffs, the Telephone Company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.

Data Equipment The table below shows which jacks are associated with which modes of operation:

Systems Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence Numbers (REN) are shown in the table below for each port where applicable:

Automatic Dialers WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:

Remain on the line and briefly explain to the dispatcher the

1. reason for the c

Perform such activities in the off-peak hours, such as early

2. morning or late ev

Toll Restriction and Least Cost Routing Equipment The software contained in Hosted PBX phone system to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service.

Failure to upgrade the premises systems or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer’s employees from gaining access to the network and to these codes.

Equal Access Requirements This equipment is capable of providing user’s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access

all.

enings.

Page 63

dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

Electrical Safety Advisory It is strongly suggested that an AC surge arrestor be installed in the AC outlet to which this equipment is connected.

Radio Interference This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from

o which the receiver is connected.

that t

Consult the dealer or an experienced radio/TV technician for help.

RF Radiation Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 8 inches (20 centimeters) between the radiator and your body.

This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Modifications Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. There are no user-serviceable parts or adjustments inside this equipment - please do not open the equipment case.

IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR VERTICAL CORDLESS TRANSMITTER AND CORDLESS PHONES

Page 64

FCC Information

Part 15 FCC Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and

This device must accept any interferences received, including

interference t

Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for

a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of th e following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from

o which the receiver is connected.

that t

Consult the dealer or an experienced radio/TV technician for

5. help.

hat may cause undesired operation.

Modifications In accordance with Part 15 of the FCC Rules, the user is

cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.

Installation Instructions Installation must be performed in accordance with all relevant

national wiring rules.

When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without connections to the outside plant.

Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be

installed near the equipment and must always be readily accessible.

Page 65

Industry Canada (IC) This Class [B] digital apparatus complies with Canadian

ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.

CE and VCCI Mark

This SoundStation IP 6000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.