Intermec Technologies 02CN3, RN41A, 06CN3, 01CN3, 08CN3 User Manual

PW

User’s

Guide

50

Workboard Printer

Placeholder
for PW50
illustration

Intermec Technologies Corporation

Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.

© 2007 by Intermec Technologies Corporation. All rights reserved.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

ii PW50 Workboard Printer User’s Guide

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Using the PW50 Workboard Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1

Learning About the PW50 Workboard Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the Battery LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Contents

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Printing a Testprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Inserting a Handheld Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using the Card Reader Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring the PW50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2

Configuring the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Understanding the Printer Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

PW50 Workboard Printer User’s Guide iii

Contents

Changing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Changing Configuration Settings From PrintSet . . . . . . . . . . . . . . . . . . . 17

Changing Configuration Settings Using the Command Line . . . . . . . . 17

Changing Configuration Settings From SmartSystems Console. . . . . .17

Establishing Communications With a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Setting Up USB Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Setting Up Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Troubleshooting and Maintaining the PW50 . . . . . . . . . . . . . . . . . . . . . . . 23

3

Troubleshooting the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Understanding Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . . 25

Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Cold Booting the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cleaning the PW50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

A

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Accessories for the PW50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

iv PW50 Workboard Printer User’s Guide

Before You Begin

This section provides you with safety information, technical support
information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings,
cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the
equipment.

A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.

Before You Begin

Note: Notes either provide extra information about a topic or
contain special instructions for handling a particular condition or
set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.

PW50 Workboard Printer User’s Guide v

Before You Begin

Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.

Web Support

Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF). To order printed versions of the Intermec
manuals, contact your local Intermec representative or distributor.

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your
Intermec product.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, click Support
>Returns and Repairs > Repair Locations.

For technical support in South Korea, use the after service locations
listed below:

AWOO Systems

102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: [phone]
Email: [e-mail]

vi PW50 Workboard Printer User’s Guide

IN Information System PTD LTD

6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: [e-mail] or [e-mail]

Who Should Read This Manual

This user’s guide is for the person who is responsible for installing,
configuring, and maintaining the PW50 Workboard Printer.

This user’s guide provides you with information about the features of
the PW50, and how to configure, operate, maintain, and troubleshoot
it.

Before you work with the PW50, you should be familiar with your
network and general networking terms, such as IP address.

Related Documents

The Intermec web site at www.intermec.com contains our
documents (as PDF files) that you can download for free.

Before You Begin

To downlo a d documents

1 Visit the Intermec web site at www.intermec.com.

2 Click Support > Manuals.

3 In the Select a Product field, choose the product whose

documentation you want to download.

To order printed versions of the Intermec manuals, contact your local
Intermec representative or distributor.

PW50 Workboard Printer User’s Guide vii

Before You Begin

viii PW50 Workboard Printer User’s Guide

1

Using the PW50 Workboard

Printer

Use this chapter to familiarize yourself with the PW50
Workboard Printer. This chapter contains these sections:

• Learning About the PW50 Workboard Printer

• Using the Batteries

• Loading Media

• Printing a Testprint

• Inserting a Handheld Computer

• Using the Card Reader Option

1

Chapter 1 — Using the PW50 Workboard Printer

Learning About the PW50 Workboard Printer

The PW50 is a rugged direct thermal label and receipt printer that is
designed for use with the CN3, CN3e, and CK61 mobile computers.
The PW50 provides:

• print resolution of 203 dpi.

• print speeds of up to 100 mm per second (4 ips).

• a Bluetooth radio.

Identifying the Parts of the Printer

Use this illustration to familiarize yourself with some of the features
of the PW50.

Feed button

Standby button

Battery

Intermec
Ready-to-Work
indicator

Error

Media cover release button

Communications

PW50 Printer: This illustration shows the important features of the PW50
printer. A weather-resistant flap protects the communcations ports and the
external power connector.

2 PW50 Workboard Printer User’s Guide

Chapter 1 — Using the PW50 Workboard Printer

Understanding the Control Panel

The PW50 control panel contains two buttons and four LED
indicators. Use the two buttons to perform functions on the PW50
printer. See the following tables to understand the buttons and LED
indicators.

Standby button

Communications

PW50 Control Panel: Use this illustration to familiarize yourself with the
buttons and LEDs on the PW50.

Error

Intermec
Ready-to-Work
indicator

Feed button

Battery

Understanding How to Use the PW50 Buttons

Button Name Functions

Standby
(Power)

Feed Press to advance label or receipt paper. The amount

Press to put the printer in Standby mode. In Standby
mode, power to the radio is turned off.

Press to turn the printer back on and put the printer
in Ready mode.

of media that feeds depends on the type of media you
are using. Media advances by 5 mm (0.2 inch), feeds
out an entire label, or feeds a configured length of
media based on your media and settings.

If the printer is printing, pressing this button causes
pauses printing. Press the button again to resume
printing.

PW50 Workboard Printer User’s Guide 3

Chapter 1 — Using the PW50 Workboard Printer

Understanding the Communications, Error, and Battery Indicators

Indicator Name State Description

Communications Off The Bluetooth radio is off. The

Error Off The PW50 is off.

Battery Off

Bluetooth radio turns off when
you connect a serial cable.

Steady green The Bluetooth radio is on and

the printer is not connected to a
serial cable.

Steady green Ready/Data

Steady red Error

• The battery is installed and

working properly.

• There is no battery installed.

Steady green Battery is fully charged in the

PW50 with an external power
supply connected.

Steady red Battery is charging in the PW50

with an external power supply
connected.

Blinking red Battery is low.

Understanding the Intermec Ready-to-Work Indicator

State Description

Off The PW50 is in Standby mode.

On The PW50 is powered on and operating.

Blinking A blinking light can mean one of several conditions:

• The printer is out of paper.

• The media cover is open.

• There is a printer error that requires you to perform an action.

For a list of possible problems, see Chapter 3,

“Troubleshooting and Maintaining the PW50.”

4 PW50 Workboard Printer User’s Guide

Chapter 1 — Using the PW50 Workboard Printer

Understanding the Printer Sounds

The PW50 plays sounds in response to several actions that you can
take with the printer. Use the following table to understand when the
sounds occur and what they mean.

Understanding the Printer Sounds

Sound Occurs When:

Power

Hardware You open the media door, close the media door, or insert a cable.

Button You press one of the PW50 buttons.

Error

• You insert a battery in the printer.

• The PW50 starts charging the battery.

• You plug in the AC adapter.

• The printer cannot feed paper or print a job because of a

hardware issue such as the media door open, a paper jam, or
there is no media.

• An error occurs such as a paper jam, a print error, or the

printer is out of range.

Using the Batteries

The PW50 uses a rechargeable 2200 mAh lithium-ion battery (Model
AB13) for power. You must fully charge the battery before you can use
the PW50. A fully charged battery can last up to one week without
needing to be recharged when the printer is in Standby mode.

Use Intermec Model AB13 battery only. Use of another battery
may present a risk of fire or explosion.

The Model AB13 battery may present a fire or chemical burn
hazard if mistreated. Do not disassemble, heat above 100°C
(212°F), or incinerate.

Dispose of used batteries promptly. Keep away from children.

PW50 Workboard Printer User’s Guide 5

Chapter 1 — Using the PW50 Workboard Printer

Installing the Battery

Make sure you fully charge the battery before you use your PW50. You
can charge the battery before or after you install them into the PW50.

To install the battery

1 Lay the PW50 upside down on a flat surface.

2 Insert the battery with the tab facing away from the front control

panel.

3 Insert the edge of the battery under the lip of the PW50 and then

push down until you hear the battery latch click.

Charging the Batteries

There are two ways to charge the PW50 battery:

• Connect AC power to the printer and charge the battery while it is

in the PW50.

• Charge the battery in the AC18 4-bay battery charger.

6 PW50 Workboard Printer User’s Guide

For information on charging your battery in the 4-bay battery
charger, see the AC18 4-Bay Battery Charger Instructions
(P/N 943-128-xxx).

It takes approximately 6 hours to charge the battery while it is
installed in the PW50 printer. To charge the battery inside the PW50,
you need:

• an Intermec 12 VDC power supply (Model 073573 or Model

AE19).

• an AC power cord.

To charge the battery inside the PW50

1 Install the battery in the PW50. For help, see the previous section,

“Installing the Battery” on page 6.

2 Connect the power supply to the DC power connector on the

printer.

3 Connect one end of the power cord to the power supply, and then

plug the other end into an AC outlet.

Understanding the Battery LED

Chapter 1 — Using the PW50 Workboard Printer

The easiest way to tell the status of your battery is to look at the
battery LED on the control panel of the PW50.

Battery LED Status

LED State Status

Steady green Battery is fully charged in the PW50 with an external

power supply connected.

Steady red Battery is charging in the PW50 with an external power

supply connected.

Blinking red Battery is low.

Off The battery is installed and working properly.

There is no battery installed.

PW50 Workboard Printer User’s Guide 7