Intermec Technologies IM4, CK3DDIB User Manual

IP
30
User’s
Guide
Handheld RFID Reader
Intermec Technologies Corporation
Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technolgies Corporation.
Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2008 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, INCA (under license), i-gistics, Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
ii IP30 Handheld RFID Reader User’s Guide
Document Change Record
This page records changes to this document. The document was originally released as Revision 001.
Version Number
002 4/2008 Revised to include correct part numbers
003 8/2008 Revised to support the CK3 Mobile
Date Description of Change
for the CK61 power supply.
Computer.
IP30 Handheld RFID Reader User’s Guide iii
iv IP30 Handheld RFID Reader User’s Guide
Contents
1
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Global Services and Support . . . . . . . . . . . . . . . . . . . . vii
Warranty Information . . . . . . . . . . . . . . . . . . . . vii
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . .viii
Service Location Support. . . . . . . . . . . . . . . . . .viii
Who Should Read This Manual . . . . . . . . . . . . . . . . . viii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introducing the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Learning About the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Understanding the LEDs . . . . . . . . . . . . . . . . . . . . . . . . 4
About the Intermec Ready-To-Work Indicator . . . . . 5
Understanding the Ports . . . . . . . . . . . . . . . . . . . . . . . . 5
Charging and Installing the Battery . . . . . . . . . . . . . . . . . . . . 6
Attaching the IP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Attaching the IP30 to the CN3 . . . . . . . . . . . . . . . . . . . 8
Attaching the IP30 to the CK3 . . . . . . . . . . . . . . . . . . 10
Attaching the IP30 to the CK61 . . . . . . . . . . . . . . . . . 12
Establishing a Connection with the IP30 . . . . . . . . . . . . . . 15
Creating and Using RFID Applications. . . . 19
2
RFID Applications and the IP30 . . . . . . . . . . . . . . . . . . . . . . 20
Using the RFID Resource Kit . . . . . . . . . . . . . . . . . . . 20
Creating Applications for the IP30 . . . . . . . . . . . . . . . . . . . . 20
Configuring RFID Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
IP30 Handheld RFID Reader User’s Guide v
Contents
Configuring the BRI Server . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Upgrading and Troubleshooting . . . . . . . . . . 25
3
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Upgrading Firmware Using a Media Card . . . . . . . . 26
Upgrading Using the SmartSystems Console . . . . . 26
Troubleshooting the IP30. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Problems While Working With RFID . . . . . . . . . . . . 27
Problems With Connectivity . . . . . . . . . . . . . . . . . . . . 29
Calling Intermec Product Support . . . . . . . . . . . . . . . . . . . . 30
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
A
IP30 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
RFID Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Port Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Serial Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Adapter Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
vi IP30 Handheld RFID Reader User’s Guide

Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

This section explains how to identify notes that are in this document.
Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.
Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.
Before You Begin

Web Support

Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.
Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.
IP30 Handheld RFID Reader User’s Guide vii
Before You Begin

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, click Support > Returns and Repairs > Repair Locations.
For technical support in South Korea, use the after service locations listed below:
AWOO Systems
102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 E-mail: mjyun@awoo.co.kr
IN Information System PTD LTD
6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr

Who Should Read This Manual

This document is for the person who is responsible for installing, configuring, and maintaining the IP30.
This document provides you with information about the features of the IP30, and how to install, configure, operate, maintain, and troubleshoot it.
viii IP30 Handheld RFID Reader User’s Guide

Related Documents

Document Title Part Number
Basic Reader Interface Programmer’s Reference Manual
Intermec Computer Command Reference Manual 073529-xxx
The Intermec web site at www.intermec.com contains our documents (as PDF files) that you can download for free.
To d ownlo ad docu ments
1 Visit the Intermec web site at www.intermec.com.
2 Click Support > Manuals. 3 In the Select a Product field, choose the product whose
documentation you want to download.
To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.

Patent Information

Product is covered by one or more of the following patents:
4864158, 4888591, 4999636, 5030807, 5055659, 5280159, 5504485, 5521601, 5550547, 5673037, 5763867, 5777561, 5825045, 5828318, 5828693, 5850181, 5850187, 5942987, 5995019, 6078251, 6121878, 6122329, 6172596, 6195053, 6249227, 6280544, 6286762, 6286763, 6288629, 6360208, 6384712, 6404325, 6429775, 6486769, 6501807, 6525648, 6639509, 6645327, 6677852, 6768414, 6784789, 6816063, 6919793, 7039359, 7103087, 7117374, 7121467, 7158046, 7207486, 7298268
There may be other U.S. and foreign patents pending.
Before You Begin
937-000-xxx
IP30 Handheld RFID Reader User’s Guide ix
Before You Begin
x IP30 Handheld RFID Reader User’s Guide
1
Getting Started
Use this chapter to familiarize yourself with the IP30 Portable RFID Reader. This chapter covers these topics:
Introducing the IP30
Learning About the IP30
Charging and Installing the Battery
Attaching the IP30
Establishing a Connection with the IP30
1
Chapter 1 — Getting Started

Introducing the IP30

The Intermec IP30 RFID Handle is designed for all CN3, CK3, and CK61 Series Mobile Computers. The IP30 allows you to connect via Bluetooth or USB. Together, the IP30 and your mobile computer provides a high-performance mobile RFID solution that allows you to bring the read/write device to the tagged product rather than moving tagged products past a fixed reader.
The Bluetooth version of the IP30 attached to the CN3
Note: The screen captures used in this document are from the Windows Mobile 5.0 platform. If you are using Windows Mobile 6.0 or Windows CE, the screens may look different than what are shown in this guide.

Unpacking the IP30

When you unpack the IP30, these items are included:
IP30 RFID Handle
Product Documentation
Mounting Plates (for CK3 and CK61 Series Mobile
Computers only)
2 IP30 Handheld RFID Reader User’s Guide

What You Need

To use the IP30, you need these items:
Battery (Model AB3 or AB19)
Battery charger or dock with power supply
CN3, CK3, or CK61 Series Mobile Computer
A custom application to read and write tags. For help, see
“RFID Applications and the IP30” on page 20.
You may also need to upgrade your Windows operating system and SmartSystems Platform Bundle (SSPB) before you can connect the IP30 to your mobile computer.
For CN3 Series Mobile Computers you need:
Windows Mobile 5.0 Version 3.21 or later.
SSPB Version 5.50 or later.
For CK3 Series Mobile Computers you need:
Windows Mobile 6.1 or later.
SSPB Version 6.20 or later.
For CK61 Series Mobile Computers you need:
Windows Mobile 5.0 Version 3.30, or Windows CE 5.0
Version 3.31 or later.
SSPB Version 5.50 or later.
Chapter 1 — Getting Started
For more information on downloading and installing system software, see “Upgrading Firmware” on page 26.
IP30 Handheld RFID Reader User’s Guide 3
Chapter 1 — Getting Started

Learning About the IP30

This section explains the LEDs and ports on the IP30.

Understanding the LEDs

The IP30 has five LEDs that show you the operating status of the reader.
LED Icon Descriptions
LED Icon LED Name Description
Intermec Ready-to
TM
Work
Data Communications
RFID Transmit Flashes when the IP30 RFID
Indicator
Blue LED remains on when an the IP30 is connected to the mobile computer. For more information, see the next section.
Flashes when there is data communications between the reader and the mobile computer.
reader is transmitting data.
Tag ID Flashes when an RFID tag ID is
successfully read or written to.
Battery This LED indicates the status of
the battery:
Green: The battery is fully
charged (more than 80% capacity).
Orange: The battery is
charged (from 20% to 80% capacity).
Red: The battery is low (less
than 20% capacity).
4 IP30 Handheld RFID Reader User’s Guide
Chapter 1 — Getting Started
Power port
COM 1

About the Intermec Ready-To-Work Indicator

The blue Ready-to-Work Indicator established between your mobile computer and IP30. The next table explains the different states of the Ready-To-Work Indicator.
LED Description
Off The IP30 is not yet ready for operation, or the IP30
is in low power mode.
Blinking The IP30 is not associated with or connected to
the mobile computer.
Steady A connection has been established between the
IP30 and the mobile computer.
The IP30 enters low power mode if there is no host activity after 5 minutes. The IP30 will remain Ready-To-Work as long as the mobile computer maintains a a communications link. To determine if the IP30 is ready to work, pull the trigger.
TM
shows when a connection is

Understanding the Ports

The USB version of the IP30 for the CK61 has two ports located on the IP30 adapter. To access these ports, you must remove the port cover.
To remove the port cover
On bottom of the IP30 adapter, remove the port cover by
pulling away from the right side of the port cover.
IP30 Handheld RFID Reader User’s Guide 5
Chapter 1 — Getting Started
IP30 USB Adapter Port Descriptions
Port Description
Power Connect the CK61 to an external source to
power and charge the CK61. Use power supply P/N 851-065-005. For North America use power supply P/N 851-065-105.
Note that this does not charge the IP30. To charge the IP30 battery see the next section.
COM 1 Connect other RS-232 devices such as printers
to the CK61.

Charging and Installing the Battery

To charge the IP30 battery, you need to have power supply (P/N 851-082-103), a country specific power cord, and one of these chargers or accessories:
AC6 2-Bay Charger (P/N 852-907-001)
AC7 4-Bay Charger (P/N 852-908-001)
IP30 Battery Pack Adapter (P/N 871-233-001)
Note: The battery pack adapter is installed onto the AC20 quad charger, or AD20 single charger for the CK3 to charge the IP30 battery.
The IP30 does not ship with any of these accessories. For more information on these accessories, contact your local Intermec sales representative.
6 IP30 Handheld RFID Reader User’s Guide
Chapter 1 — Getting Started
Battery release button
To charge the IP30 battery
Insert the battery into a slot on the battery charger. A fully
discharged battery charges to full capacity in approximately 3 hours.
To install the battery
1 Insert the battery into the IP30.
2 Once the battery is in the IP30, push the battery release
button and slide the battery in until the battery is secure.
IP30 Handheld RFID Reader User’s Guide 7
Chapter 1 — Getting Started
To remove the battery
Push the battery release button on the bottom of the IP30
battery to remove it.
Note: Charging the IP30 battery does not charge the mobile computer that it is connected to. See the mobile computer user’s manual for charging options.

Attaching the IP30

You can connect the IP30 via Bluetooth or USB to these mobile computers:
CN3 Series Mobile Computers
CK3 Series Mobile Computers
CK61 Series Mobile Computers
The next sections describe how to connect the IP30 to your mobile computer.

Attaching the IP30 to the CN3

This section explains how to attach the Bluetooth and USB versions of the IP30 to your CN3.
To attach the IP30 to the CN3
1 Remove the CN3 handstrap and insert it into the IP30
handle.
8 IP30 Handheld RFID Reader User’s Guide
Chapter 1 — Getting Started
2 Insert the CN3 into the IP30.
3 Lock the CN3 into place by lowering it into the IP30’s
locking bracket.
4 If you are using the Bluetooth version of the IP30, go to
page 15 to establish a connection between your mobile
computer and the IP30.
If you are using the USB version of the IP30, insert the IP30 USB adapter into the docking connector until it snaps into place.
USB adapter
IP30 Handheld RFID Reader User’s Guide 9
Chapter 1 — Getting Started
Once you have secured the USB adapter into place, you can configure your device. For help, see “Configuring RFID
Settings” on page 21.

Attaching the IP30 to the CK3

This section explains how to attach the Bluetooth and USB version of the IP30 to your CK3.
To attach the IP30 to the CK3
1 Remove the CK3 handstrap by removing the Phillips head
screw.
2 Attach the mounting plate onto the CK3 by using the
Phillips head screw provided with your IP30. Turn the screw clockwise to secure it onto the computer.
10 IP30 Handheld RFID Reader User’s Guide
Chapter 1 — Getting Started
3 Lock the CK3 into place by lowering it into the IP30’s locking
bracket.
4 If you are using the Bluetooth version of the IP30, go to
page 15 to establish a connection between your mobile
computer and the IP30.
If you are using the USB version of the IP30, insert the IP30 USB adapter into the docking connector until it snaps into place.
IP30 Handheld RFID Reader User’s Guide 11
Chapter 1 — Getting Started
Once you have secured the USB adapter into place, you can configure your device. For help, see “Configuring RFID
Settings” on page 21.

Attaching the IP30 to the CK61

This section explains how to attach the Bluetooth and USB versions of the IP30 to your CK61.
Before you attach the IP30, make sure you are using the correct mounting plates.
CK61 mounting plate
CK61ex mounting plate
CK61 and CK61ex mounting plates
Note: The illustrations in this section show the CK61 mounting plate. If you have a CK61ex, use the CK61ex mounting plate to attach the IP30 to the mobile computer.
12 IP30 Handheld RFID Reader User’s Guide
Chapter 1 — Getting Started
To attach the IP30 to the CK61
1 Remove the CK61 handstrap by turning the quarter screw
counterclockwise.
2 Attach the the correct mounting plate onto the CK61 and
turn the quarter screw(s) clockwise to secure it onto the computer.
IP30 Handheld RFID Reader User’s Guide 13
Chapter 1 — Getting Started
USB adapter
3 Lock the CK61 into place by lowering it into the IP30’s
locking bracket.
4 If you are using the Bluetooth version of the IP30, go to
page 15 to establish a connection between your mobile
computer and the IP30.
If you are using the USB version of the IP30, insert the IP30 USB adapter into the docking connector until it snaps into place.
14 IP30 Handheld RFID Reader User’s Guide
Chapter 1 — Getting Started
Once you have secured the USB adapter into place, you can configure your device. For help, see “Configuring RFID
Settings” on page 21.

Establishing a Connection with the IP30

To use the IP30, you must first establish a connection between the IP30 and mobile computer using the Wireless Reader Wizard applet.
Note: The USB version of the IP30 establishes a connection with your mobile computer once the IP30 USB adapter is plugged in. For help, see “Attaching the IP30” on page 8.
To connect to the IP30 using the Wireless Reader Wizard
1 Make sure you have your Bluetooth radio enabled on your
mobile computer, see the mobile computer user’s manual for more information.
2 For Windows Mobile, select Start > Settings > System and
tap the Wireless Readers icon. The Wireless Reader wizard appears.
For Windows CE, select Start > Programs > Windows Explorer. The Windows Explorer screen appears.
a Go to Program Files > Intermec > Network and
double-tap the BluetoothReaderWizard icon.
3 Tap Add Reader. The wizard advances to the next screen.
IP30 Handheld RFID Reader User’s Guide 15
Chapter 1 — Getting Started
4 Select how you would like to find your reader (the default is
Search) and then click Next. The computer starts discovering readers.
5 Select the reader you want to connect from the Devices list
and then tap Next.
Note: The Devices list will show all data collection devices, including RFID readers, that are Bluetooth enabled. To connect to the right reader, verify that the serial number you selected matches the one located on the bottom of the IP30’s antenna.
6 When prompted to add the reader to your device list, tap Yes.
7 In the Passcode text box, enter the passcode for your reader.
The default passcode for Intermec Bluetooth readers is
0000.
8 Tap Next. The computer connects to the reader and displays
the remote device information.
16 IP30 Handheld RFID Reader User’s Guide
Chapter 1 — Getting Started
9 Tap Finish.
10 Refresh Intermec Settings to see the Bluetooth reader under
RFID. You can now configure and modify your device. For help, see “Configuring RFID Settings” on page 21.
IP30 Handheld RFID Reader User’s Guide 17
Chapter 1 — Getting Started
18 IP30 Handheld RFID Reader User’s Guide
2
Creating and Using RFID
Applications
This chapter explains how you can use RFID applications for the IP30 and includes these topics:
RFID Applications and the IP30
Creating Applications for the IP30
Configuring RFID Settings
Configuring the BRI Server
19
Chapter 2 — Creating and Using RFID Applications

RFID Applications and the IP30

The IP30 communicates with the mobile computer through the Basic Reader Interface (BRI) Server, which can be accessed in the Application Connection screen within Intermec Settings. The BRI Server controls the reader by issuing various BRI commands.
To configure the BRI Server, see “Configuring the BRI
Server” on page 22.
For more information on the BRI, see the Basic Reader
Interface Programmer’s Reference Manual (P/N 937-000-xxx) or
the Intermec Computer Command Reference Manual (P/N 073529-xxx).

Using the RFID Resource Kit

The Intermec Developer Library RFID Resource Kits includes Java and .NET tools you can use to develop applications that control the reader and data management.
The resource kit is available as part of the Intermec Developer Library (IDL). To learn more about the RFID Resource Kit, go to
www.intermec.com and choose Products > Applications and
Software > Development Tools > Developer Resource Kits.

Creating Applications for the IP30

You must create an application for the IP30 before it can read and write tags. Intermec recommends this general outline for developing your RFID application:
Write your application on a development workstation (your
desktop PC).
Install and test the application on your mobile computer.
Note: European regulatory requirements state that a reader operating in the 869 MHz frequency can only operate for 6 minutes every hour. The IP30 provides event messages periodically informing the user of the remaining time the reader can be used before this time limit expires. For more information, see the RFID Resource Kits.
20 IP30 Handheld RFID Reader User’s Guide
Chapter 2 — Creating and Using RFID Applications
If you do not have an application but want to verify that your IP30 can read and write tags, you can download Intermec’s demo application on the Intermec website.
To download Intermec’s RFID demo application
1 Go to www.intermec.com and choose Support >
Downloads. The Download screen appears.
2 Select IP30 Handheld RFID Reader from the Downloads
list. The Downloads page displays all of the downloads available for the IP30
3 Download the installation (.cab) file you need and install it
onto your mobile computer. For information on how to install applications onto your mobile computer, see the mobile computer user’s manual.

Configuring RFID Settings

This section explains how you use Intermec Settings to change the settings for the RFID module in the IP30. As you install and test applications, you can configure the RFID settings for the best system performance.
To change RFID module settings
1 For Windows Mobile, go to Intermec Settings by tapping on
Start > Settings > System > Intermec Settings. The Intermec Settings window appears.
For Windows CE, go to Intermec Settings by tapping on Start > Settings > Control Panel and double-clicking on the
IP30 Handheld RFID Reader User’s Guide 21
Chapter 2 — Creating and Using RFID Applications
Intermec Settings icon. The Intermec Settings window appears.
2 Tap on RFID > Reader 1 > RFID Module. The RFID
Module screen appears.
3 Change the RFID settings as needed. For help, see the Basic
Reader Interface Programmer’s Reference Manual (P/N 937-000-xxx) or the Intermec Computer Command Reference Manual (P/N 073529-xxx).
4 Tap File > Save Settings or tap the ( ) icon to save your
settings.

Configuring the BRI Server

The IP30 BRI server handles communications between your application and the RFID module. You can configure many settings for the BRI server. For help, see the next section.
To configure BRI server settings
1 For Windows Mobile, go to Intermec Settings by tapping on
Start > Settings > System > Intermec Settings. The Intermec Settings window appears.
22 IP30 Handheld RFID Reader User’s Guide
Chapter 2 — Creating and Using RFID Applications
For Windows CE, go to Intermec Settings by tapping on
Start > Settings > Control Panel and double-tapping on the Intermec Settings icon. The Intermec Settings window
appears.
2 Tap on RFID > Application Connection. The BRI
application server settings appear.
3 Change the BRI application server settings as needed. For
help, see the Basic Reader Interface Programmer’s Reference
Manual (P/N 937-000-xxx) or the Intermec Computer Command Reference Manual (P/N 073529-xxx).
4 Tap File > Save Settings or tap the ( ) icon to save your
settings.
IP30 Handheld RFID Reader User’s Guide 23
Chapter 2 — Creating and Using RFID Applications
24 IP30 Handheld RFID Reader User’s Guide
3
Upgrading and
Troubleshooting
This chapter includes information on upgrading the IP30 and includes these topics:
Upgrading Firmware
Troubleshooting the IP30
Calling Intermec Product Support
25
Chapter 3 — Upgrading and Troubleshooting

Upgrading Firmware

This section explains how to upgrade the IP30 firmware using your mobile computer. There are two ways to upgrade your IP30:
Using a media card.
Using the SmartSystems Console.
You need to download the latest upgrade files from the Intermec web site to your desktop PC.

Upgrading Firmware Using a Media Card

To upgrade the IP30 firmware, you need:
a media card. The CN3 uses a mini-SD card, the CK3 uses a
micro-SD card,, and the CK61 uses an SD card.
a media card reader (optional).
You can use any file transfer method (ActiveSync, FTP server, and so on) to copy the upgrade files to your media card. Intermec recommends using a media card reader.
To upgrade firmware using a media card
1 Download the device upgrade (.cab) file from the Intermec
web site to your desktop PC.
2 Load the upgrade (.cab) file onto the media card.
3 Insert the media card into your mobile computer.
4 The upgrade (.cab) file will automatically install to the device.

Upgrading Using the SmartSystems Console

You can use the SmartSystems Console to upgrade the firmware on your IP30. The console is part of SmartSystems Foundation, which is available from the Intermec website.
To upgrade firmware using SmartSystems
1 Download the device upgrade (.exe) file onto your desktop
PC.
2 Double-click the application file to install it. The application
file should appear in the software vault.
3 From the SmartSystems Console in the software vault, locate
the upgrade file, and drag-and-drop it to the mobile computer your IP30 is connected to.
26 IP30 Handheld RFID Reader User’s Guide
Chapter 3 — Upgrading and Troubleshooting

Troubleshooting the IP30

This section includes a list of problems and possible solutions.

Problems While Working With RFID

Many problems that you may encounter when working with your RFID system can be solved by carefully checking the RFID settings and changing them accordingly. For help, see
“Configuring RFID Settings” on page 21. If you are still
having trouble connecting your IP30, look at the on the next page for possible solutions.
IP30 Handheld RFID Reader User’s Guide 27
Chapter 3 — Upgrading and Troubleshooting
.
Problem Solution
The IP30 is unable to read RFID tags, or seems to read tags slowly or inconsistently.
Check to see if you have an active Bluetooth
or USB connection between your IP30 and mobile computer. For help, see
“Establishing a Connection with the IP30” on page 15.
To maximize IP30 performance, make sure
you have chosen the correct tag types for your application. For help, see “Configuring
RFID Settings” on page 21.
The IP30 uses a linear antenna. It can only
read a tag’s antenna which is oriented in the same way as the IP30’s antenna. A tag’s antenna is oriented the same as the IP30 antenna if the tag element is parallel to the front edge of the IP30 antenna.
Move slightly closer or farther from the tag
attempting to be read. Environmental factors can reduce or create deadspots.
Make sure that you are not putting metal or
other objects on the antenna. Large rings, or hand jewelry can also affect the performance of the IP30.
Check to see if the mobile computer is
working properly. If the device is busy, the IP30 will not be able to work as well if there are too many applications running in the background.
Make sure that the battery is fully inserted
into the handle.
Make sure your battery is not low, it may
affect the performance of the IP30.
The IP30 does not respond to your RFID application.
Your application may not be communicating
with the IP30 and/or the BRI server on your mobile computer.
You may need to change BRI server settings
to communicate with your application. For help, see “Configuring the BRI Server” on
page 22.
28 IP30 Handheld RFID Reader User’s Guide
Chapter 3 — Upgrading and Troubleshooting

Problems With Connectivity

The IP30 connects to your mobile computer via Bluetooth and USB connections. For information on how to connect your mobile computer, see “Establishing a Connection with the
IP30” on page 15. If you are still having trouble connecting your
IP30, look at the table below for possible solutions.
Problem Solution
You cannot connect to the IP30 via Bluetooth.
You cannot connect to the IP30 via USB.
1 Make sure your Bluetooth radio is enabled
and that you have established a connection between your IP30 and your mobile computer.
2 Verify that your IP30 is not connected to
different mobile computer than the one you are trying to connect to.
3 Make sure that the battery is fully inserted
into the handle. For help, see “Charging and
Installing the Battery” on page 6.
4 Set the BTPWROFF attribute in Intermec
Settings to its default value of 500. See the Intermec Computer Command Reference Manual (P/N 073529-xxx).
5 Check your IP30 battery to see if it still has
power. For help, see “Understanding the
LEDs” on page 4.
1 Make sure that you have secured the USB
adapter to your mobile device. For help, see
“Attaching the IP30” on page 8.
2 Make sure that the battery is fully inserted
into the handle. For help, see “Charging and
Installing the Battery” on page 6.
3 Check your IP30 battery to see if it still has
power. For help, see “Understanding the
LEDs” on page 4.
IP30 Handheld RFID Reader User’s Guide 29
Chapter 3 — Upgrading and Troubleshooting

Calling Intermec Product Support

You may need to call Intermec Product Support if you have problems operating the IP30. Before calling, be sure you can answer the following questions:
What were you doing when the error occurred?
What error message did you see?
Can you reproduce the problem?
What versions of the IP30 and RFID software are you using?
For help viewing software versions, refer to the mobile computer user’s manual.
When you have gathered this information, call Intermec Product Support at 1-800-755-5505.
30 IP30 Handheld RFID Reader User’s Guide
A
Specifications
This appendix includes physical and electrical specifications for the IP30 and information about the port pin assignments.
31
Appendix A — Specifications

IP30 Specifications

Height 19 cm (7.5 in)
Length 19 cm (7.5 in)
Width 10.1 cm (4 in)
Weight .43 kg (1.9 lbs) without handheld
Electrical rating Operating temperature -0ºC to 50ºC (32ºF to 122ºF) Storage temperature -30ºC to 70ºC (-22ºF to 158ºF)
Humidity (non-condensing)

RFID Specifications

Protocols supported EPCglobal Class 1 Gen 2
Frequency range 865-867 MHz, 869 MHz, or 915 MHz
Output power 865-867 MHz, 915 MHz
869 MHz
Read range 865-867 MHz, 915 MHz
869 MHz
Write range 865-867 MHz, 915 MHz
869 MHz
computer.
x 3.7V, 2400 mA
10 to 95%
ISO 18000-6B (Fairchild and Phillips) ISO 18000-6C Phillips v1.19
Maximum: 29 dBm Maximum: 23 dBm
182 cm (6 ft) 91 cm (3 ft)
121 cm (4 ft) 70 cm (2 ft)
32 IP30 Handheld RFID Reader User’s Guide

Port Pin Assignments

Pin 1
Pin 9
Pin 1
Ground
This section describes the port pin assignments for the USB version of the IP30 for the CK61.

Serial Port (COM1)

Serial Port Pin Assignments
Pin Description Active Polarity
1DCD
2 Receive data (RXD) High
3Transmit data (TXD)High
4DTR
5 Signal ground
6DSR
7RTS
8CTS
9 5.0 V (up to 500 mA)
Chapter A — Specifications

Adapter Port

Adapter Port Pin Assignment
Pin Description Active Polarity
112 V
IP30 Handheld RFID Reader User’s Guide 33
Appendix A — Specifications
34 IP30 Handheld RFID Reader User’s Guide
Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
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2008 Intermec Technologies
Corporation. All rights reserved.
IP30 Handheld RFID Reader User’s Guide
*934-018-003*
P/N 934-018-003
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