Interlogix ZEROWIRE ZW-6404 Installation Manual
P/N 466-
2520 • REV I • ISS 02NOV16
Copyright
©
2016 UTC Fire & Security Americas Corporation, Inc.
All rights reserved.
This document may not be copied in whole or in part or otherwi se
reproduced without prior written consent from
UTC Fire & Security
Americas Corporation, Inc.
, except where specifically permitted under US
and international copyright law.
Trademarks and
patents
ZeroWire
name is a trademark of UTC Fire & Security Americas
Corporation, Inc.
IOS is the registered trademark of
Cisco Technology, Inc.
Android, Google and Google Play are registered trademarks of Google Inc.
iPhone, Apple, iTunes are registered trademarks of Apple Inc.
App Store is a service mark of Apple Inc.
Other trade names used in this document may be trademark
s or registered
trademarks of the manufacturers or vendors of the respect i ve products.
Manufacturer
Placed on the market by:
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authoriz
ed EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
Certification
EN 50131
-1 System requirements
EN 50131
-3 Control and indicating equipment
EN 50131
-6 Power Supplies
Security Grade 2, Environmental
class II
EN50136
-2/EN50131-10 "LAN SP4" and "GPRS SP3"
EN50131
-10
Notification output signals provided "Option D" according to EN 50131
-1
Tested and certified by Telefication.
Compliance labelling should be removed or adjusted i f non
-compliant
configuratio
ns are selected.
Important:
This product has not been designed to comply to EN
50134 and
EN 54 norms.
EU compliance
EU directives
UTC Fire & Security hereby declares that this device i s in compliance with
the applicable requirements and provisions of one or more of the Directives
1999/5/EC, 2014/30/EU and 2014/35/EU. For more information see:
www.utcfireandsecurity.com.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collection points.
For more information see: www.recyclethis.info.
2006/66/EC (battery directive):
This product contains a battery that cannot
be disposed of as unsorted municipal waste in the European Union. See
the product documentation for specific battery information. The battery is
marked with this symbol, which may include lettering to indicate cadmiu
m
(Cd), lead (Pb), or mercury (Hg). For proper recycling, ret urn the battery to
your supplier or to a designated collection point. For more information see:
www.recyclethis.info.
Customer support
Interlogix Australia www.interlogix.com.au +6139 2391200
ZeroWire Installation Manual i
Content
Important information#iv
Limitation of liability#iv
Product Warnings#iv
Warranty Disclaimers#v
Disclaimer#vi
Intended Use#vi
Advisory messages#vii
Welcome#11
Features and benefits#11
Your new security system#12
Optional parts#12
Front of ZeroWire#11
Back of ZeroWire#14
Glossary#15
Physical Installation#19
What You Need#19
Choosing a Location#19
Removing The Wall Bracket#19
Installing Cellular Radio#20
Connecting Power#20
Reset Installer Account#21
Checking Signal Level#21
Installing The Optional External Antenna (ZW-ANT3M)#22
Completing Installation#23
Installing The Battery#24
Installing ZeroWire on Wall#24
Installing ZeroWire on Desk#25
Resetting to Factory Defaults (optional)#25
Setting Up Connections#26
Selecting a Permanent Connection Mode#26
Wireless LAN Setup#27
Wired LAN Setup#32
3G Cellular Radio Setup#34
Access rights and available menus#37
Enabling Access to UltraSync + app#39
Installing UltraSync + app#40
Using the UltraSync + app#41
Installation Using a Keypad#49
Basic Installation#49
Unpacking Detectors#49
ii ZeroWire Installation Manual
Installation Suggestions#49
Learning Detectors into ZeroWire#50
Zones Guide#50
Configuring Zone Names#51
Recording Zone Names (optional)#52
Testing Zone Signal Level#52
Removing a Zone#53
Adding a User/Keyfob#53
Changing the User Type (optional)#54
Recording User Names (optional)#55
Removing a User#55
Adding a Keyfob#55
Removing a Keyfob#56
Installation Using Web Server#57
Advanced Installation#57
Unpacking Detectors#57
Installation Suggestions#57
Learning Zones into ZeroWire#58
Advanced Zone Walk Test#62
Adding a User/Keyfob#63
Changing Keyfob Options#65
Setting Up Reporting#66
Configuring Email Reporting#66
Personalising Your ZeroWire#67
Volume Level#67
Voice Annunciation#67
Full Menu Annunciation#67
Backlight Level#68
Changing Time and Date#68
Adjusting Area Entry or Exit Times#69
Testing Your System#70
System Tests#70
Performing a Walk Test#70
Performing a Siren Test#71
Performing a Battery Test#71
Performing a Communicator Test#71
Event History#72
Advanced Installation#74
ZeroWire Building Blocks#74
ZeroWire Menu Tree#75
Enabling Camera Recording#76
ZeroWire Z-Wave Home Automation Hub#78
Adding Z-Wave Devices#78
ZeroWire Installation Manual iii
Removing Z-Wave Devices#80
Adding ZeroWire to existing Z-Wave network as Secondary
Controller#82
Removing ZeroWire from existing Z-Wave network as Secondary
Controller#83
Adding ZeroWire to existing Z-Wave network as Primary
Controller#84
Relinquish Primary Control of ZeroWire to another Controller#85
Replacing a Failed Node#87
Removing a Failed Node#88
Programming Soft Keys#89
Send User PINs to Z-Wave Door Lock#90
Connecting Inputs#93
Connecting Outputs#95
Customizing Reporting Codes#97
DLX900 Software#99
Upgrading Firmware using DLX900#101
Upgrading Firmware using USBUP#101
System Status Messages#102
UltraSync + app and Web Server Error Messages#104
Voice Library#106
Specifications#107
Index#108
iv ZeroWire Installation Manual
Important information
Limitation of liability
To the maximum extent permitted by applicable law, in no event will UTCFS be
liable for any lost profits or business opportunities, loss of use, business
interruption, loss of data, or any other indirect, special, incidental, or
consequential damages under any theory of liability, whether based in contract,
tort, negligence, product liability, or otherwise. Because some jurisdictions do not
allow the exclusion or limitation of liability for consequential or incidental
damages the preceding limitation may not apply to you. In any event the total
liability of UTCFS shall not exceed the purchase price of the product. The
foregoing limitation will apply to the maximum extent permitted by applicable law,
regardless of whether UTCFS has been advised of the possibility of such
damages and regardless of whether any remedy fails of its essential purpose.
Installation in accordance with this manual, applicable codes, and the instructions
of the authority having jurisdiction is mandatory.
While every precaution has been taken during the preparation of this manual to
ensure the accuracy of its contents, UTCFS assumes no responsibility for errors
or omissions.
Product Warnings
YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED
ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS
SUCH AS BURGLARY, ROBBERY, FIRE, OR SIMILAR EVENTS WITHOUT
WARNING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH
EVENTS WILL NOT OCCUR OR THAT THERE WILL BE NO DEATH,
PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RE SULT.
THE ABILITY OF INTEROGIX’S PRODUCTS, SO F TWARE OR SERVICES TO
WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS AND
SERVICES MADE AVAILABLE BY THIRD PARTIES OVER W HICH
INTERLOGIX HAS NO CONTROL AND FOR WHICH INTERLOGIX SHALL NOT
BE RESPONSIBLE INCLUDING, BUT NOT LIMITED TO, INTERNET,
CELLULAR AND LANDLINE CONNECTIVITY; MO BILE DEVICE AND
OPERATING SYSTEM COMPATIBILITY; MONITORING SERVICES;
ELECTRONMAGNETIC OR OTHER INTERFERENCE, AND PROPER
INSTALLATION AND MAINTENANCE OF AUTHORIZ ED PRODUCTS
(INCLUDING ALARM OR OTHER CONTROL PANEL AND SENSORS).
ANY PRODUCT, SOFTWARE, SERVICE OR OTHER OF FERING
MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY BE HACKED,
COMPROMISED AND/OR CIRCUMVENTED AND I NT ERLOGIX MAKES NO
REPRESENTATION, WARRANTY, CONVENANT O R PROMISE THAT ITS
PRODUCTS (INCLUDING SECURITY PRODUCTS) , SOFTWARE, SERVICES
ZeroWire Installation Manual v
OR OTHER OFFERINGS WILL NOT BE HACKED, COMPROMISED AND/OR
CIRCUMVENTED.
INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS
ALARM OR OTHER CONTROL PANELS AND THEIR WIRELESS
OUTPUTS/INPUTS INCLUDING BUT NOT LIMITED TO, SENSORS OR
DETECTORS UNLESS REQUIRED BY APPLICAB LE LAW. AS A RESULT
THESE COMMUNICATIONS MAY BE INTERCEPTED AND CO ULD BE USED
TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.
THE EQUIPMENT SHOULD ONLY BE OPERATED WITH AN APPROVED
POWER ADAPTER WITH INSULATED LIVE PINS.
DO NOT CONNECT TO A RECEPTACLE CONTROLLED BY A SWITCH.
THIS UNIT INCLUDES AN ALARM VERIFICATION FEATU RE THAT WILL
RESULT IN A DELAY OF THE SYSTEM ALARM SIGNAL FROM T HE
INDICATED CIRCUITS. THE TOTAL DELAY (CONT ROL UNIT PLUS SMOKE
DETECTORS) SHALL NOT EXCEED 60 SECONDS. NO OTHER SMOKE
DETECTOR SHALL BE CONNECTED TO THESE CIRCUITS UNLESS
APPROVED BY THE LOCAL AUTHORITY HAVING JURISDICT ION.
WARNING: The equipment should only be operated with an approved power
adapter with insulated live pins.
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of
batteries according to the instructions. Contact your supplier for replacement
batteries.
Warranty Disclaimers
INTERLOGIX HEREBY DISCLAIMS ALL WARRANTI ES AND
REPRESENTATIONS, WHETHER EXPRESS, I MPLIED, STATUTORY OR
OTHERWISE, INCLUDING ANY IMPLIED WARRANT IES, THE WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR P URPOSE.
(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPL Y TO YOU.
YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM ST ATE
TO STATE.
INTERLOGIX DOES NOT MAKE ANY CLAIMS OR WARRANTIES TO YOU OF
ANY KIND REGARDING ANY PRODUCT, SOFTWARE OR SERVICE’S
POTENTIAL, ABILITY, OR EFFECTIVENESS TO DETECT, MINIMIZE, OR IN
ANYWAY PREVENT DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR
LOSS OF ANY KIND WHATSOEVER.
INTERLOGIX DOES NOT REPRESENT TO YOU THAT ANY PRODUCT
(INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICE OR OTHER
OFFERING MAY NOT BE HACKED, COMPROMISED AND/OR
CIRCUMVENTED.
vi ZeroWire Installation Manual
INTERLOGIX DOES NOT WARRANT THAT ANY PRODUCT (I NCLUDING
SECURITY PRODUCTS), SOFTWARE OR SERVICE MANUFACTURED, SOLD
OR LICENSED BY INTERLOGIX WILL PREVENT, OR IN AL L CASES
PROVIDE ADEQUATE WARNING OF OR PROTECTION FROM, BREAK-INS,
BURGLARY, ROBBERY, FIRE, OR OTHERWISE.
INTERLOGIX DOES NOT WARRANT TO YOU THAT ITS SOFTWARE O R
PRODUCTS WILL WORK PROPERLY IN ALL ENVIRO NMENTS AND
APPLICATIONS AND DOES NOT WARRANT ANY PRODUCTS AGAINST
HARMFUL ELECTROMAGNETIC INTERFERENCE INDUCTION OR
RADIATION (EMI, RFI, ETC.) EMITTED FROM EXTERNAL SOURCES
INTERLOGIX DOES NOT PROVIDE MONITORING SERVICES FOR YOUR
ALARM/SECURITY SYSTEM (“MONITORING SERVICES”). IF YOU ELECT TO
HAVE MONITORING SERVICES YOU MUST OBTAIN SUCH SERVICE FROM
A THIRD PARTY AND INTERLOGIX MAKES NO REPRESENTATION OR
WARRANTY WITH RESPECT TO SUCH SERVICES INCLUDING WHETHER
OR NOT THEY WILL BE COMPATIBLE WITH THE PRODUCTS, SOFTWARE
OR SERVICES MANFUFACTURED, SOLD OR LICENSED BY INTERLOGIX.
Disclaimer
THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE. UTC ASSUMES NO RESPONSIBILITY FOR
INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY
LIABILITIES, LOSSES, OR RISKS, PERSONAL OR OTHERWISE, INCURRED
AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE USE OR
APPLICATION OF ANY OF THE CONTENTS OF THI S DOCUMENT. FOR THE
LATEST DOCUMENTATION, CONTACT YOUR LOCAL SUPPL IER OR VISIT
US ONLINE AT WWW.UTCFIREANDSECURITY.COM.
This publication may contain examples of screen captures and reports used in
daily operations. Examples may include fictitious names of individuals and
companies. Any similarity to names and addresses of actual businesses or
persons is entirely coincidental.
The illustrations in this manual are intended as a guide and may differ from your
actual unit as ZeroWire is continually being improved.
Intended Use
Use this product only for the purpose it was designed for; refer to the data sheet
and user documentation. For the latest product information, contact your local
supplier or visit us online at www.utcfireandsecurity.com.
The system should be checked by a qualified technician at least every 3 years
and the backup battery replaced as required.
ZeroWire Installation Manual vii
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described
below.
WARNING: Warning messages advise you of hazards that could result in injury
or loss of life. They tell you which actions to take or to avoid in order to prevent
the injury or loss of life.
Caution: Caution messages advise you of possible equipment damage. They tell
you which actions to take or to avoid in order to prevent the damage.
Note: Note messages advise you of the possible loss of time or effort. They
describe how to avoid the loss. Notes are also used to point out important
information that you should read.
ZeroWire Installation Manual 11
Welcome
Thank you for purchasing ZeroWire!
ZeroWire can be set up in 4 steps and the voice guide will walk you through each
of the menus and settings.
1
Install
your
ZeroWire
2
Add your
detectors
3
Add users
& keyfobs
4
Customize
your
system
IMPORTANT
There are three (3) ways to program your ZeroWire system:
Via DLX900 Management Software – The recommended way to program your
ZeroWire system from a PC. DLX900 is compatible with Windows 7, 8, and 10.
Via built-in ZeroWire Web Server – Access all programming menus from the
built-in web browser from a PC without the need to install any software.
Via UltraSync + app – This provides access to the built-in ZeroWire Web Server
via a smartphone app.
This manual describes the steps needed to program each feature using the Web
Server. Screen shots of the ZeroWire Web Server are also included for your
reference. Similar screens appear on the UltraSync + app.
Instead of using the keys on the front of the ZeroWire, you can also set up the
system with the built-in web server interface using a browser (see "Installation
Using Web Server" on page 57), an application for mobile devices (see “Installing
UltraSync + app” on page 40), or the DLX900 management tool (see “DLX900
Software” on page 99).
Please read through this guide before starting the installation.
Features and benefits
• 40 Users – enough for moderate sized businesses
• 64 Zones + 25 Keyfobs – provides a large coverage area
• 4 Areas – split your system into smaller parts you can protect individually
• Dynamic Key Lighting – lights up the available options to make it easier to
program
• Personal Voice Guide – steps you through customizing your system
• 2 Inputs – integrate non-wireless devices to your security system
• 2 Programmable Outputs – connect other devices such as siren and strobe
12
• Loud internal piezo siren – warns intruders they have been detected and
encourages them to leave quickly
• Modern self-contained unit – all in one box
• Battery backup – your property is still protected if there is a loss of power
• 802.11 b/g WiFi – enables remote access via a web browser or mobile device
• IEEE 802.3 Compliant Ethernet – use hardwired cable instead of wireless, the
choice is yours
• 3G Cellular radio support – allows reporting alarm messages without a fixed
line telephone service
• Z-Wave – ZeroWire is Z-Wave security enabled device allowing control of
home automation devices
Your new security system
Check that everything is complete before beginning your installation. I f anyt hing
is missing please contact the customer service.
• ZeroWire (model ZW-6404): ZeroWire Home automation and security system
• Wall Bracket
• 9 VDC Power Pack
• Backup Battery Pack
• Input/Output Lead
• Quick Installation Guide
• Installation Manual (this document)
Optional parts
• ZW-DS01 Desk Stand
• ZW-MB01 Incline Bracket
• ZW-7000 3G Cellular Radio
• ZW-ANT3M Extension Antenna
Installation
Manual
(this
document)
(online)
User
Manual
(online)
Reference
Guide
(online)
Quick
Installation
Guide
ZeroWire Installation Manual 11
Front of ZeroWire
Key
Colour
Description
ALARM
Red
System is in alarm. Enter your PIN
code then ENTER to turn off the
alarm. Press STATUS key for more
info.
STAY
Not lit
System is disarmed if Away is also
not lit. Press the STAY key to arm
in Stay mode.
Yellow
System is armed in the “STAY”
mode.
STATUS
Green
System is normal.
Yellow
Non-urgent system conditions
present. Press the STATUS key to
hear system conditions.
Red
(steady)
Urgent system conditions present.
Touch the STATUS key to hear system
messages. If you are unable to fix the issue,
contact your service provider for help.
AWAY
Not lit
System is disarmed if Stay is also not
lit. Press the AWAY key to arm in
Away mode.
Red
System is armed in the “AWAY”
mode.
READY
Not lit
System cannot be armed, press
STATUS key for more info.
Green
(steady)
All zones are ready and the system can
be armed in Away or Stay mode.
Key
Colour
Description
READY
Green
(flashing)
Zones are currently unsealed but
system is force-armable. If these zones
are not sealed by the end of the exit
time the system will go into alarm
(unless set up for automatic bypass).
BYPASS
Press the BYPASS key if you wish to isolate
(ignore) a zone. Bypassed zones will not be
active when you arm the system in Stay or
Away modes.
CHIME
Press the CHIME key to select which zones
will make a doorbell sound on the
ZeroWire
when they are tripped.
HISTORY
Press the HISTORY key to listen for alarm and
event history.
FIRE
MEDICAL
POLICE
Feature must be enabled by your secur ity
provider. Check what response will be
provided. Hold down the key to send a
message to a
central monitoring centre. Enter
your PIN code then ENTER to turn off a SO S
alarm.
Microphone
Stay Arm Key
Status Key
Away Arm Key
Ready Light
Bypass Key
Chime Key
History Key
Siren
Enter Key
Numeric
Keys
Menu
Key
Speaker
Alarm Light
SOS
Emergency
Keys
14
Back of ZeroWire
Connections for the cellular radio module are located under the cover on the right.
Panel
Tamper
Battery Cover
Screw
Input/Output
Connector
External
Antenna
Connector
Ethernet
Connector
Cellular
Radio
Cover
Reset
Button
Power
Connector
Siren
Mounting Bracket
Screw
Speaker
ZeroWire Installation Manual 15
Glossary
Action
An action allows the ZeroWire to perform automation functions. These can monitor
the status up to 4 input conditions called Action Events, change state (Action State),
and perform a function (Action Result) such as arming a range of areas.
Action Group
An action group is one or more actions that can be accessed by a device or user.
They are assigned to a user or device via permissions.
Area
Zones are grouped into area
s which can be secured independently from each other.
This allows you to split your security system in to smaller components that can be
separately managed. For example your system can be divided into an upstairs area
and downstairs area.
Area
Group
An area group is one or more areas that can be accessed by a device or user. They
are assigned to a user or device via permissions.
Arm
To turn your security system On.
Arm
-Disarm
Automatically arm and disarm areas by a specific user according to a specified
schedule. The areas armed and disarmed will be the ones that the user has access
to via their permissions.
Away Mode
To turn your security system on when you are leaving the premises.
Bypass
Zones can be temporarily disabled so they will not be monitored by the securit y
system. For example, an interior door is l eft open, bypass it to temporarily ignor e i t
and allow arming of the security system. Bypassed zones are not capable of
activating an alarm. Zones wil
l return to normal operation when the system is armed
then disarmed. This prevents unintentional permanent disabling of a zone.
Central Station
A company to which alarm signals are se nt during an alarm report. Also known as
Central Monitoring Station (CMS).
Channel
A channel is a communication path for events to be sent from the ZeroWire panel to
a selected destination. Channels can be set to UltraSync or Email.
A channel has an associated event list which contains the events it is allowed t o
forward on.
Channel Group
A channel group is one or more destinatio ns for event messages to be sent to.
When a message is sent to a channel group, it is sent to all the channels that it
contains. It forms the basis of multi -path reporting in ZeroWire.
Chime Group
All the zones that will activate chime, when in chime mode.
Chime Mode
An operational mode that will emit a ding-dong sound at the keypad when specific
zones are activated.
Communicator
The communicator is responsible for notifying a control room or third party that an
alarm event has occurred so an appropriate response can be made.
It sends event messages to the specifi ed destination including details such as where
the event originated from and the t ype of event. The receiver will then log the time
and date when it receives the event. For example, Alarm from Zone 2 in Area 1 at
3:00am on 5/5/2014 from Account 1234.
ZeroWire has multiple communicator options including Ethernet IP inter face, email,
and 3G (with optional cellular radio m odule).
Disarm
To turn your security system Off.
Duress Code
A predetermined user PIN code that will arm / disarm the security system whilst
sending a special code to the central monitoring station indicating the user is
entering / leaving the premises under duress. Only applicable on monitored
systems.
16
Entry Delay
The time allowed to disarm your security system after the first detection device has
been activated.
Event
Events are messages that are sent by the ZeroWire due to system or area
conditions. These include areas in alarm, opening and closing, zone bypass, low
battery, tamper, communication trouble, and power issues.
Event List
Event lists contain events that a channel is allowed to send to the specified
destination. If a channel receives an event that is not in the associated event list,
then the channel will ignore the event.
Exit Delay
The time allowed to exit the premises after the security system is armed.
Forced Arming
An option that permits arming even when there are unsealed pre-selected zones.
Generally assigned to zones that cover the ZeroWire (e.g.; motion zones, front door
reed switches), allowing the user to arm the security system without the need to wait
for those zones to be sealed. A security system that is ready to be “force armed” will
flash the ready light.
Master Code
A PIN code that is used by a user to arm or disarm the security system. Its main
feature is the ability to create, alter and delete user PIN codes. Can also be used as
a function code for all features.
Menus
ZeroWire has a large range of features sorted into various menus such as Users,
System, and Zones. Each menu item can be seen when using the ZeroWire Web
Server or the UltraSync + app.
Menus are used to restrict what is displayed by a device and what features a user
has access to.
Monitored
A security system that is configured to send all alarm signals to a central monitoring
station.
Output
Outputs on the ZeroWire panel can be connected to a siren and strobe when an
alarm condition occurs on the system.
Perimeter
Typically this refers to zones located around the boundary of the protected area
such as zones on doors and windows, and exc l udes interior motion zones.
Permission
A permission includes a list of features a user or device is allowed to access. This
includes programming menus, areas, r eporting channels, actions, reporti ng options,
access control options, special opt ions, and special timers.
Profile
Each user can have up to four (4) permis sion profiles. Each profile contains a set of
permissions and a corresponding sc hedule. This allows advanced user
programming and provides specifi c access to different features of the secur ity
system during specific dates/time.
With advanced programming, profiles can be enabled/disabled in response to
system conditions.
Quick Arm
An option that allows you to turn on (arm) the security system by touching the
[AWAY] key.
Scene
Each scene can trigger up to 16 actions to c reate an automation event. This can
save users time by automatically running multiple actions. A scene can be triggered
manually, through a schedule, or via a system event.
Schedule
A schedule is a list of up to 16 sets of days and times. Typically these are used to
provide access to users only within the specified sets of days and times. Outside of
the schedule a user will not have access to t he system.
Schedules are used to automatically arm and disarm specified areas using the ArmDisarm feature.
Scenes can perform a set of actions according to a specified schedule.
Schedules themselves can be enabl ed and disabled through actions. T his powerful
feature allows you to provide conditi onal access to various users and devices based
on system conditions.
ZeroWire Installation Manual 17
Sealed
A zone in a normal state is “sealed”. The security system monitors each zone for
changes in state from sealed to unseal ed and can respond with certain actions such
as sounding the siren.
For example, a reed switch on a front door may change from a sealed state to an
unsealed state when the door opens.
Service Provider
The installation / maintenance com pany servicing your security system.
Stay Mode
To turn your security system on when you are staying in the premises, this will
automatically bypass pre-programmed zones and arm others. Often used to arm
only the perimeter while allowing mov em ent inside the premises.
Tamper
A physical switch on a device that detec ts unauthorised access to the unit. F or
example opening the case of a zone or taking a keypad off the wall can trigger a
tamper alarm. This can provide early warning of someone attempting to undermine
the security of your system. Some devices use an optical zone to detect removal
from a surface.
Token
Each token is a pre-recorded word or phrase that can be used to name zones,
areas, outputs, and rooms.
Each token is identified by a token numb er and a full list of tokens is in the "Voice
Library" on page 106.
UltraSync + app
Mobile app for smartphones to access your ZeroW ire. View status, control zones
and outputs, control Z-Wave devices, view cameras, program users and other
ZeroWire features. Available to download for Apple
TM
iPhoneTM and GoogleTM
Android
TM
from the respective app store. Thi s app replaces the UltraConnect app.
The UltraSync + app connects to the UltraSync cloud servers which then connects
you securely to your ZeroWire system and cameras.
UltraSync Servers
A secure cloud service with full redundancy t o r oute encrypted alarm messages
from your ZeroWire to a Central Monitoring Station. It also provides secure
connections between the UltraSync + app, ZeroWire, and cameras. No
programming, email addresses, us er names, or PIN codes are stored on these
servers for greater security.
Unsealed
A zone in an abnormal state is “unsealed”. The security system monitors each zone
for changes in state from sealed to uns ealed and can respond with certain actions
such as sounding the siren.
For example, when a PIR zone detects movem ent it will change from a sealed state
to an unsealed state.
User
An authorised person who can interact with the ZeroWire security system and
perform various tasks according to t he permissions assigned to them.
Each ZeroWire user has a set of profile levels. These control what the user has
access to, a list of functions, and when the user is allowed to perform these
functions.
A user is typically a person who is assigned a PIN code and arms/disarms the
system with this code or keyfob devic e.
Users can also be automatic functions of the system. For example, ZeroWire can
automatically arm specific area
s a user has access to at a specified time. No human
interaction is required; all the permis sions of the programmed user will still be
applied and enforced.
User Code
A PIN code that is used by a user to arm or disarm the se
curity system. Also can be
used as a function code for certain features.
ZeroWire Panel
The main controller for the security syst em . It stores all programming, provides
network and other connectivity options for reporting, provides physical terminals for
connecting power, backup battery, zones, and outputs.
18
ZeroWire Web
Server
ZeroWire has a built-
in web server which provides access to ZeroWire features via a
web browser interface or a native smar tphone app.
This allows you to performing programm ing and control of the system without
needing to be physically in front of t he ZeroWire keypad.
Zone
A detection device such as a Passive Infr aRed motion zone (PIR), reed switch,
smoke detector, panic button, etc. Zones may be physically wired to the ZeroWire
system. Also known as an input or sensor on other security panels.
Z
-Wave
ZeroWire is a Z-Wave security enabled device allowing control of Z-Wave home
automation devices. ZeroWire can act as a secure Z-Wave controller. This feature
allows remote control of Z-Wave devices from the UltraSync + app or through preprogrammed scenes.
ZeroWire Installation Manual 19
Physical Installation
What You Need
• ZeroWire and everything inside the box
• Detectors and keyfobs you will add
• List of users and PIN codes you wish to add
• Receptacle NOT controlled by a switch to provide power
• Small Phillips head screwdriver
• Small Flathead screwdriver
• Router supporting 802.11 b or 802.11g if using local WiFi features
• Optional – desk stand
• Optional – internal or external siren and strobe
Choosing a Location
When choosing a location for your ZeroWire there are a number of appliances and areas
to avoid which could interfere with the security system.
• Choose a central location for the best reception to all wireless detectors and Z-Wave
devices
• If the ZeroWire Cellular Radio is installed select a location with sufficient signal
• Avoid TV and other electronic appliances
• Avoid microwave ovens
• Avoid wet and moist areas such as bathrooms and toilets
• Avoid cordless telephones
• Avoid computers and wireless equipment
Removing The Wall Bracket
1. Loosen the screw from a bottom of ZeroWire, this will allow the wall bracket to be
removed from the unit.
20
Installing Cellular Radio
1. A mobile phone can provide general guidance on mobile network coverage. Look at the
signal level on a mobile phone to verify there are 4/5 to 5/5 bars of reception in the
location where you will install the ZeroWire.
1 bar
2 bars 3 bars 4 bars 5 bars
Low
OK
If the signal strength is low, find another location which has stronger signal levels.
Note that actual signal level can only be determined using the ZeroWire connected to a
specific network, which may be different than your phone.
2. If a cellular radio module is pre-installed, skip to the Check Signal Level section. If not,
remove the cover on the right.
3. Locate the 10-pin lead inside the ZeroWire and connect this to the radio module.
Connecting Power
1
. Connect a DC power lead from power pack to the back of the ZeroWire, it only fits
when inserted in the correct direction.
ZeroWire Installation Manual 21
2
. Connect the power pack to power source.
Caution: • Do not connect to a receptacle controlled by a switch!
CAUTION: Wall tamper is an optional security feature that is disabled by default. When
enabled, the siren will make a very loud alarm sound when power is connected. Press
9 7 1 3 Enter to turn the siren off. If this does not work, try 1234 as User 1.
Ligh
ts should be lit on the ZeroWire when the power is turned on. If not check that the
power lead is connected securely to the rear of the ZeroWire.
Avoid using multiple power adapters and power boards.
Note:
ZeroWire should be connected to a power source at all times. The battery is a
backup power source, and the ZeroWire is designed to run on the battery pack during a
power failure only, and NOT for prolonged periods of time.
Reset Installer Account
1.
Disconnect power
2.
Use a small screwdriver to hold down the reset button
3.
Turn on power and keep holding down reset button for 3 seconds, then release the
reset button. This will reset PIN to 9713 and username “installer”, this account will not
have access to user programming.
4.
Default panel to restore all settings to factory defaults. See page 25.
Checking Signal Level
On the ZeroWire key pad:
22
1.
Select main menu - Option 4, System Test.
2.
Enter your Installer code.
3.
Check Cellular Signal Level
Menu 5 is only available if the cellular radio has
adequate reception and the SIM card is registered on
the network
4.
Exit from the Advanced system configuration menu.
Low
OK
-121
-107
-98
-89
-76
-51
• If the reported value is -88 to -51 then the signal level is OK. In this case, skip to the
Completing Installation section.
• If the reported value is -121 to -89 then installing an external antenna is recommended.
In this case, follow steps below to install an external antenna to improve the
signal level.
Note: Remember that signal levels vary day to day and are not absolute values.
Installing The Optional External Antenna (ZW-ANT3M)
Complete this section only if signal level is between -121 to -89. Otherwise skip to
Completing Installation.
1. Disconnect power to ZeroWire
2. Disconnect the antenna cable from the radio module.
Front View Side View
3. Gently push retaining clips outwards and remove rear circuit board. This is the internal
antenna which will no longer be needed.
MENU
MENU
5
ENTER
YOUR 4 TO 8 DIGIT INSTALLER CODE
4
MENU
ZeroWire Installation Manual 23
Back View
4. Connect the internal antenna cable from the ZeroWire to the radio module.
5. Connect a high gain antenna to the antenna connector shown below.
6. Reconnect power and wait 1 minute for the cellular radio to connect.
7. Retest signal level in Menu 4 – 5.
8. Move the ZeroWire or the antenna to another location if the signal is still too low.
Completing Installation
1. Insert the whole radio module in to the ZeroWire taking care not to crimp any cables.
2. Replace the modem cover on the ZeroWire
External Antenna
Connector
24
Installing The Battery
1.
Remove battery cover
with a small screwdriver.
2. Connect battery pack lead
to connector on left.
3. Replace battery cover and
screw.
Note: The battery wire cannot be under the battery or the cover will not fit properly.
Note: The battery is not designed as a long-term power source. Plugging in the battery
should be followed quickly with the plugging in of the DC power supply.
Installing ZeroWire on Wall
1. Install the bracket on a wall by using the supplied screws. Make sure the power lead
can reach the ZeroWire when plugged in to a power source.
2. Align the ZeroWire to the top clips on the wall bracket, then slide the ZeroWire in to
place so it sits flat against the wall.
3. Use a screw driver to tighten the screw you loosened previously
ZeroWire Installation Manual 25
4. If required, the box tamper feature can be enabled from the System Menu – General
Options via the ZeroWire Web Server. This will cause an alarm to occur if the ZeroWire
is removed from the wall.
Installing ZeroWire on Desk
If you do not wish to install the product on a wall, you may use the optional ZW-DS01 table
stand to place the ZeroWire on a secure flat surface. Cables should route through the hole
in the base. Ensure the box tamper is off.
Resetting to Factory Defaults (optional)
Follow these steps to reset your ZeroWire back to factory default settings:
1.
Select main menu - Option 9.
2.
Enter your Installer code.
3.
Select resetting to the factory defaults.
4.
Confirm by pressing the BYPASS key, and then wait
10 seconds.
5.
Exit from the menu.
MENU
MENU
MENU
BYPASS
0
ENTER
YOUR 4 TO 8 DIGIT INSTALLER CODE
9
MENU
26
Setting Up Connections
Selecting a Permanent Connection Mode
Select a method to connect your ZeroWire to a network so it can report events via
UltraSync, and allow you to configure settings using the built-in Web Server or UltraSync +
app.
1. Wireless LAN Setup – this connects the ZeroWire to a local WiFi network. You will
need to provide an internet connection and wireless router for the permanent
connection. A mobile device such as a smart phone or tablet is needed to set up this
connection.
2. Wired LAN Setup – this is the easiest to set up but requires a physical Ethernet
connection to the ZeroWire. You will need to also provide an Ethernet router and an
internet connection for reporting and remote access.
To select between Wireless LAN or Wired LAN modes:
1.
Select main menu - Option 9, Advanced system
configuration.
2.
Enter your Installer code.
3.
Toggle between Wireless LAN and Wired LAN
connection modes.
4.
Exits from Advanced system configuration menu.
3. 3G Cellular Radio Setup – this provides a plug and play connection to UltraSync
servers for secure reporting with no configuration needed in most cases. The only
requirement is good mobile phone reception.
To connect via Cellular Radio you only need to plug in the cellular radio module.
MENU
MENU
7
ENTER
YOUR 4 TO 8 DIGIT INSTALLER CODE
9
MENU
Primary Path –
wireless LAN or wired LAN
Secondary Path –
cellular 3G
Wired LAN
WiFi LAN
ZeroWire Installation Manual 27
Wireless LAN Setup
Use a mobile device to connect ZeroWire to your existing WiFi network. The wireless
router must support 802.11 b or 802.11g.
1. Turn on WiFi Discovery Mode
A temporary WiFi Discovery Mode allows an initial configuration from a mobile device such
as a smart phone or tablet. This wireless connection is between the ZeroWire and the
mobile device only.
1.
Select main menu - Option 9, Advanced system
configuration.
2.
Enter your Installer code.
3.
Turn on WiFi Discovery Mode for 10 minutes.
4.
Exits from Advanced system configuration menu.
2. Enable WiFi on your mobile device.
3. On your mobile device, browse for available WiFi networks and select the
‘ZeroWire_xxxx” network to connect to it.
Note: Some devices have a “smart” feature which will check if the WiFi point has
access to the internet. If no internet is detected, the device will reconnect to another
MENU
MENU
8
ENTER
YOUR 4 TO 8 DIGIT INSTALLER CODE
9
MENU
To internet
Wireless Router
Initial address http://192.168.1.3
http://192.168.1.3
28
WiFi point. Disable this feature or use a different device if it is unable to stay
connected.
The ZeroWire will accept only the first device that attempts to connect and there is no
WiFi password. Multiple devices cannot connect at the same time. If you need to try
from another device, turn off WiFi Discovery Mode and then back on.
4. Open your web browser and enter http://192.168.1.3. The ZeroWire login screen
should appear:
5. Enter your username and password, by default this is “installer” and “9713”
6. Click Sign In, you should now see a screen similar to the one below:
Note: The set of menus displayed depends on the access rights of the user logged in the
system. The screen above shows default installer menus, but they can be different for a
Master User, standard user, and an installer with Master User rights. For more information,
see "Access rights and available menus" on page 37. The same applies to the UltraSync +
app.
7. Click Settings.
8. Click the drop down menu and select WiFi Setup.
9. Click Scan for Wireless Networks and wait for s canning t o c om plet e:
ZeroWire Installation Manual 29
10. Click the WiFi network name you wish ZeroWire to connect to.
11. Enter the customer’s WiFi passcode then click OK. The following message will appear:
The ZeroWire will disconnect from your device, then attempt to connect to the
customer’s WiFi network you selected. The webpage on your device will stop
responding, this is normal.
12. On your mobile device, connect to the same WiFi network you selected in step 10.
13. On the ZeroWire press Menu – 8 – [PIN] – 6 and note the IP address announced. If
you hear “IP address is not configured” then wait a further 30 s and repeat this step.
14. Open your web browser and enter http://[IP address]. The ZeroWire login screen
should appear:
30
15. Your ZeroWire is now successfully connected to your WiFi network:
Troubleshooting
If the connection does not work or you cannot get an IP address, close the web browser
on your phone, and restart your wireless router, and start again from step 1.
Sometimes settings on your wireless router may prevent a connection. Check:
• WiFi router allows b and g connections. Some newer routers will have these off at
factory default. Some 802.11n access points may not accept 802.11g connections.
• it is within range and has good signal, otherwise a WiFi range extender may help
• the wireless router has DHCP enabled
• does not have firewall or security rules that prevent additional connections
• IP addresses are available, for example connect a new device to it and verify it has an
internet connection
To internet
Wireless Router
Press Menu, 8, PIN, 6
for permanent address
Loading...