Interlogix TVS-BASE, TVS-CAM-ILX, TVS-CAM User Manual

TruVision SVR System User Guide

P/N 1072652A • REV 01.00

Interlogix® TruVision SVR™ Software User Guide, product version 1.0. This guide is item number 1072652A, dated September 19, 2013.

Trademarks and patents Interlogix, TruVision, and logos are trademarks of United Technologies.

Microsoft, Internet Explorer, and W indows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Apple, iPad, iPhone, and iTunes are registered trademarks of Apple Inc. Android is a trademark of Google, Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

Manufacturer Interlogix

3211 Progress Drive, Lincolnton, NC 28092 USA Authorized EU manufacturing representative:

UTC Climate, Controls & Security B.V. Kelvinstraat 7, 6003 DH Weert, Netherlands

Version This document applies to TruVision SVR version 1.0.

Certification N0000

Contact information For contact information, see www.interlogix.com or

www.utcfsecurityproducts.eu.

Customer support www.interlogix.com/support

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

CHAPTER 1 TruVision SVR Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

TruVision SVR System User Guide Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

TruVision SVR Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Storage Space Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Digital Video Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Time Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Anti-Virus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Windows Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Storage File Purging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

CHAPTER 2 TruVision SVR Network Configurations . . . . . . . . . . . . . . . . . . . . . .13

Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Windows Authentication Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Local vs. Remote Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

DCOM Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

CHAPTER 3 TruVision SVR Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

TruVision Software Video Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

TruVision SVR Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Adding TruVision SVR to TruVision Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

TruVision SVR Unattended Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

TruVision SVR System User Guide 3

Table of Contents

PTZ Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

PTZ Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

PTZ Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

TruVision Software Video Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

CHAPTER 4 TruVision SVR Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

TruVision Navigator support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configurations Menu and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Health Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Camera Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Recording Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Network storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 5 Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Supported Camera Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Audio Source Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Audio Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Backlight Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Camera Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Change Password Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Frame Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Gamma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Hue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

IO Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

IO Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

MPEG4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Multiple Video Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

PTZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Recording on Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Saturation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Sharpness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Supports Digest Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Two-Way Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Video Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

White Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4 TruVision SVR System User Guide

Table of Contents

Adding Cameras to SVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

CHAPTER 6 Secure TruVision SVR Installation Checklist . . . . . . . . . . . . . . . . . . .35

Limit Access to the Users Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Review Machine-Wide DCOM Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

CHAPTER 7 Device Discovery and Management . . . . . . . . . . . . . . . . . . . . . . . . .37

Device Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Assign IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Opening Webpage of a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Checking Default Credentials of a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Discovery Tool Feature Capability Matrix by Camera Model . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

CHAPTER 8 Recovery Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Recover Video Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

TruVision SVR System User Guide 5

Table of Contents

6 TruVision SVR System User Guide

Introduction

CHAPTER 1 TruVision SVR Overview

TruVision SVR System User Guide Overview

The TruVision Software Video Recorder (SVR) System User Guide discusses the general capabilities and technical specifications of the TruVision SVR system. This document also discusses the related configuration requirements for the TruVision Navigator software.

TruVision SVR Overview

TruVision SVR is the software-based recorder platform for the TruVision product family, giving the flexibility of commercial-off-the-shelf server support for scalable video recording needs.

TruV ision Navigator is the interface used to view and manage the data recorded in the T ruVision SVR system. TruVision Navigator v5.0 or a later version is required to manage TruVision SVR. Data can be accessed and viewed over a LAN or the Internet. Through remote viewing and management of third-party cameras, TruVision SVR expands the flexibility of corporate security systems.

TruVision SVR, utilizing the technology of IP-addressable cameras, allows system operators to access and program their cameras from anywhere in the world. These network digital video cameras are designed specifically for remote monitoring and management applications such as security and esurveillance.

All IP cameras must have their IP addresses configured according to their respective user guide(s). The IP addresses may also be entered when configuring the camera in the TruVision Navigator management software.

Once SVR is installed on a system and the system is in production, it is recommended that security on these servers should be locked down by the system administrator so that only users with valid Windows domain accounts have access to video. With the introduction of the browser-based applications, the ability to access video servers is made much easier using Microsoft domain authentication. It is highly recommended to deny access to these servers for a secure deployment.

TruVision SVR System User Guide 9

TruVision SVR Overview

TruVision SVR Configuration

Storage Space Reservation

TruV ision SVR content is stored in separate tracks that contain information on the index, video status, and events.

TruVision SVR always keeps a certain amount of disk space reserved to be in accordance with Microsoft’s drive guidelines. Ten percent of the overall disk space is reserved for these guideline requirements and an additional ten percent is reserved for event storage. In total, twenty percent of the hard disk space is already in use and cannot be used freely.

Because TruVision SVR content is stored in separate files if even one of those files is deleted or corrupted video may become inaccessible. For instance, if the index track no longer exists you may not be able to use video tracking. It is advisable to follow basic backup and security measures to make sure your data is protected against hardware and network failures.

If your video becomes inaccessible, contact the Interlogix T echnical Support Group to assist you with data recovery.

10 TruVision SVR System User Guide

Digital Video Prerequisites

Time Synchronization

For digital video system to work properly, time must be synchronized on all computers. Third-party tools are available to synchronize times across multiple time zones. If no NTP source is available, TruVision Navigator server can be used as the NTP server.

Anti-Virus Software

If this type of software is required (due to corporate policy, for instance), then you must adhere to the following guidelines:

• For Real-Time protection, you must exclude all files with the extensions .SPFS, .INFO, .LVI, .LEI, and .LNR.

• For Real-Time protection and virus scan, you must exclude the data drives.

Windows Updates

When running Windows updates, be aware that they require a full shut down of your computer. Make sure that these updates are scheduled to run when either recording will not be necessary or when backup or fail over systems are properly configured and running.

Storage File Purging

If the system runs out of hard disk space while the system’s cameras are configured for storage capacity, the oldest video files are deleted regardless of what camera they are on. In addition to video files, TruVision SVR content is stored in separate tracks that contain information on the index, video status, and events.

This can lead to potentially problems if not accounted for. For example, consider a case where the retention policy is set to five days for all channels, except for one channel which is configured for a 30-day retention policy. The reclamation logic will reclaim files for the channel with 30 day retention that are 6-30 days old before reclaiming files from any other channel. This would significantly affect the amount of video that would be stored for the 30 day retention channel.

TruVision SVR System User Guide 11

TruVision SVR Overview

12 TruVision SVR System User Guide

CHAPTER 2 TruVision SVR Network

Configurations

It is very important that all computers on the TruVision SVR Network are on the same domain or trusted domain. If they are not, the TruVision SVR will not function properly.

Network Configuration

The following firewall and permission information needs to be configured correctly for the TruVision SVR to work correctly.

Windows Firewall

By default, the Windows firewall is enabled. The system administrator must determine whether firewall services are used on their system. If the firewall is enabled, it will prevent the security management system software from functioning properly until certain things are added to the exception list, which defines which components and ports should not be blocked by the firewall. If the firewall is enabled during installation of the security management system software, the exception list will be automatically populated.

IMPORTANT: Since certain elements are added to the exception list, it is mandatory that the

Don’t Allow Exceptions check box on the General tab of the Windows Firewall dialog is not selected.

Windows Firewall Settings

Exception List:

• TruVision SVR services:

• LnrCapSvcu

• LnrRetrSvcu

• LnrRTPServer

• LpsSearchSvc

• RPC Port (TCP/IP 135)

• RTP Port (TCP/IP 554)

TruVision SVR System User Guide 13

TruVision SVR Network Configurations

• UDP Port (5000)

ICMP Settings:

• Allow incoming echo requests

Windows Authentication Model

The process used by Windows to verify a client’s identity is called authentication. In order to properly set up a system or troubleshoot an existing installation, the first step is to determine the identity of the client attempting to connect to the server.

Here are some general guidelines:

• Interactive processes always run with the identity of the user that launched them, or they can be

launched with credentials of a different user through the “runas” command.

• Services typically run under the SYSTEM account (or another account specified through

Windows Services).

When a client connects to a remote server, the client’s identity is sent to that machine, and that system authenticates the client. This process can have several outcomes depending on which user account is used by the client:

• If both machines are in a domain and the domain user is used, then the server will use the domain

controller to authenticate the incoming client connection.

• If the client used the local machine account and the same local account with the same password

exists on the server, then that account will be used.

Note: If the same local account exists on the server, but the password is different, the client’s

connection attempt will immediately return failure. It will not default to the method described next.

• If the client used the local machine account and an account with that name is unknown to the

server, an incoming connection will be assigned the ANONYMOUS user on the remote machine.

Note: There is a security policy which allows ANONYMOUS users to be part of the

EVERYONE group, but by default the EVERYONE group only includes users whose identity was established in some way (i.e., not anonymous).

Local vs. Remote Permissions

Extended Windows security model, introduced in Windows XP SP2 and Windows 2003 Server SP1, split permissions listed in the previous section into two separate parts: local and remote. This allows system administrators more granular control over object security.

As the client-server connection is analyzed, the location of the components will determine which permissions (launch, activation, and access) will be used. If both components are running on the same machine, local permissions will be used. Otherwise, Windows will use remote permissions.

14 TruVision SVR System User Guide

+ 30 hidden pages

Interlogix TVS-BASE, TVS-CAM-ILX, TVS-CAM User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

CHAPTER 1 TruVision SVR Overview

TruVision SVR System User Guide Overview

TruVision SVR Overview

Storage Space Reservation

Digital Video Prerequisites

Time Synchronization

Anti-Virus Software

Windows Updates

Storage File Purging

Network Configuration

Windows Firewall

Windows Authentication Model

Local vs. Remote Permissions