Interlogix Concord Express User Manual
Concord Express User
Instructions
J
P/N 466-1667 • REV • OCT12
Copyright
© 2012 UTC Fire & Security Americas Corporation, Inc.
Interlogix is part of UTC Climate Controls & Security, a unit of United Technologies
Corporation. All rights reserved.
Trademarks and
patents
Concord is a trademark of UTC Fire & Security. All other trademarks are property of
their owners.
Manufacturer
UTC Fire & Security Americas Corporation, Inc.
1275 Red Fox Rd., Arden Hills, MN 55112-6943, USA
Contact information
www.utcfireandsecurity.com or www.interlogix.com
Customer support
www.interlogix.com/customer-support
Notices
FCC Notices
FCC Part 15 Information to the User
Changes or modifications not expressly approved by UTC Fire & Security can void the user’s authority to operate
the equipment.
FCC Part 15 Class B
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against interference in a
residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the affected equipment and the panel receiver to separate outlets, on different branch circuits.
• Consult the dealer or an experienced radio/TV technician for help.
ACTA Part 68
This equipment complies with Part 68 of the FCC Rules. Located on this equipment is a label that contains,
among other information, the FCC registration number and the ringer equivalence number (REN) for this
equipment. If requested, this information must be provided to the telephone company.
FCC Part 68 Registration No. B4ZUSA-27621-AL-E REN: 0.2B
The REN is used to determine the maximum number of devices that may be connected to your telephone line.
Excessive RENs on a telephone line may result in devices not ringing in response to an incoming call. In most
areas, the sum of all device RENs should not exceed five (5.0). To be certain of the number of devices that may
be connected to a line, as determined by the total RENs, contact the local telephone company. For products
approved after July 23, 2001, the REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of
0.3). For earlier products, the REN is separately shown on the label.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with
the applicable FCC Part 68 rules and requirements as adopted by ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to a compliant modular jack that is also
compliant. See the Installation Instructions for details.
Alarm dialing equipment must be able to seize the telephone line and place a call in an emergency situation. It
must be able to do this even if other equipment (telephone, answering system, computer modem, etc.) already
has the telephone line in use. To do so, alarm dialing equipment must be connected to a properly installed RJ31X
jack that is electrically in series and ahead of all other equipment attached to the same telephone line. Proper
installation is depicted in the following diagram. If you have any questions concerning these instructions, consult
your local telephone company or a qualified installer about installing an RJ31X jack and alarm dialing equipment
for you
If this equipment causes harm to the telephone network, the telephone company may temporarily disconnect your
service. If possible, you will be notified in advance. When advance notice is not practical, you will be notified as
soon as possible. You will also be advised of your right to file a complaint with the FCC.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect
the operation of the equipment. You will be given advance notice in order to maintain uninterrupted service.
If you experience trouble with this equipment, please contact the company that installed the equipment for service
and/or repair information. The telephone company may ask you to disconnect this equipment from the network
until the problem has been corrected or you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is
subject to state tariffs.
Patent Information
This product and the use of this product may be covered by one or more of the following patents: 5,805,063,
5,872,512, 5,942,981, 4,855,713. Except expressly provided herein, the purchase of this product shall not
constitute a license or otherwise provide a right to practice a method covered by any of the identified patents.
UTC Fire & Security hereby grants the purchaser of this product a limited, non-exclusive license to practice the
methods patented in the identified patents solely with products manufactured, sold or licensed by UTC Fire &
Security. This license grant does not extend to the use of unlicensed, third party products with this product.
Canada Notice
The Canadian Department of Communications label identifies certified equipment. This certification means that
the equipment meets certain telecommunications network protective, operational, and safety requirements. The
department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company’s inside wiring associated with a single-line individual service may be
extended by means of a certified connector assembly (telephone extension cord). The customer should be aware
that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
For your protection, make sure that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together
Caution: Do not attempt to make connections yourself. Contact the appropriate electrician or electric inspections
authority.
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be
connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may
consist of any combination of devices subject only to the requirement that the total of the LNs of all the devices
does not exceed 100. Load Number: .1 The term “IC:” before the certification/registration number only signifies
that the Industry Canada technical specifications were met. IC: 867A 787SIMON
“AVIS: - L ´étiquette du ministère des Communications du Canada identifie le matériel homologué. Cette étiquette
certifie que le matériel est conforme a certaines normes de protection, d ´ exploitation et de sécurité des réseaux
de télécommunications. Le ministère n ´ assure toutefois pas que le matériel fonctionnera a la satisfaction de l ´
utilisateur.
Avant d ´ installer ce matériel, l ´ utilisateur doit s ´ assurer qu´ il est permis de le raccorder aux installations de l ´
enterprise locale de télécommunication. Le matériel doit également etre installé en suivant une méthod acceptée
de raccordement. Dans certains cas, les fils intérieurs de l´ enterprise utilisés pour un service individuel a ligne
unique peuvent etre prolongés au moyen d´ un dispositif homologué de raccordement (cordon prolongateur
téléphonique interne). L ´ abonné ne doit pas oublier qu ´ il est possible que la conformité aux conditions
énoncées ci-dessus n ´ empechent pas le dégradation du service dans certaines situations. Actuellement, les
enterprises de télécommunication ne permettent pas que l ´ on raccorde leur matériel a des jacks d ´ abonné,
sauf dans les cas précis prévus pas les tarrifs particuliers de ces enterprises.
Les réparations de matériel homologué doivent etre effectuées pas un centre d ´ entretien canadien autorisé
désigné par le fournisseur. La compagne de télécommunications peut demander a l ´ utilisateur de débrancher un
appareil a la suite de réparations ou de modifications effectuées par l ´ utilisateur ou a cause de mauvais
fonctionnement.
Pour sa propre protection, l ´ utilisateur doit s ´ assurer que tous les fils de mise a la terre de la source d ´ énergie
électrique, des lignes téléphoniques et des canalisations d ´´ eau métalliques, s ´ il y en a, sont raccordés
ensemble. Cette précaution est particulièrement importante dans les régions rurales.
Avertissment. - L ´ utilisateur ne doit pas tenter de faire ces raccordements lui-meme; il doit avoir recours a un
service d ´ inspection des installations électriques, ou a electricien, selon le cas”.
Une note explicative sur les indices de charge (voir 1.6) et leur emploi, a l ´ intention des utilisateurs du matériel
terminal, doit etre incluse dans l ´ information qui accompagne le materiel homologué. La note pourrait etre
rédigée selon le modèle suivant:
“L ´ indice de charge (IC) assigné a chaque dispositif terminal indique, pour éviter toute surcharge, le pourcentage
de la charge totale qui peut etre raccordée a un circuit téléphonique bouclé utilisé par ce dispositif. La terminaison
du circuit bouclé peut etre constituée de n ´ import somme des indices de charge de l ´ ensemble des dispositifs
ne dépasse pas 100.”
L ´ Indice de charge de cet produit est ____________.
Content
Notices 3
FCC Notices 3
Canada Notice 4
Getting to Know Your Security System 5
Overview 5
Communicating with the Panel 7
Instructing the Panel 7
How Your System Communicates with You 7
Fire and Smoke Alarms 9
Clearing Smoke Sensors 9
What Happens When There is an Alarm 9
Arming Your System 9
Level 1—OFF 10
Arming Level 2—STAY 10
Arming Level 3—AWAY 11
Keychain Touchpad Arming 11
Quick Arm 11
Quick Exit 12
Using the Chime Feature 12
Preventing Accidental Alarms 13
Aborting Accidental Alarms 13
Guidelines for Preventing Accidental Alarms 14
Exit and Entry Delay Times 14
Extended Delay 16
Exit Extension 16
No Delay—For Instant Alarm 16
Auto STAY Arming Feature#17
Arming While a Door or Window is Open 17
Bypassing a Sensor Directly 18
Bypassing a Sensor Indirectly 18
Concord Express User Instructions i
Was the Bypass Successful? 19
Checking the Status of Your System 19
Short System Status 20
Full System Status 20
System Alarm Sounds 20
Panic Alarms 21
Fire Panic 21
Police Panic Alarm 21
Auxiliary Panic Alarm 21
Siren Time-out 22
Access Codes 23
System Master Code 23
Regular User Codes 23
Using the Programming Menus 23
Programming Access Codes 24
Setting the Time and Date 25
Adjusting System Sounds and Touchpad Brightness 26
Arming Your System Silently 26
Adjusting the Touchpad Beeps 27
Adjusting the Touchpad Display Brightness 27
Notification by Pager 28
Pager Messages 28
Streamlining the Page 30
Opening and Closing Reports 30
Latchkey Paging 31
No Activity Feature 31
Using the Panel Download Feature 32
System Information 32
Testing the System 33
Automatic Test Features 33
Manual Tests 33
Troubleshooting 36
Trouble Beeps and Trouble Messages#36
ii Concord Express User Instructions
Appendix A: User Sheets 40
Account Number 40
System Sensors 40
User Codes 41
Touchpad Information 42
Accidental Smoke and Fire Alarms 43
Dialer Abort 44
Arming Information 44
Paging 45
If the Power Goes Out 45
No Activity Time 45
System information 46
Appendix B: Planning for Emergencies 46
Floor Plan Example 47
Your Floor Plan 47
Appendix C: Programming Your System 50
Two Methods to Program Your System 50
Notes 56
Concord Express User Instructions iii
Getting to Know Your Security System
This manual describes how to operate your system. It describes basic arming
and disarming commands as well as how to program system features.
The dealer or installer may have already discussed the details of your system
with you. Record your system details in the User Sheets located in Appendix A.
Overview
Your security system is made up of different parts. Each plays a special role in
the system’s operation:
Control Panel
The panel is at the heart of your system. It stores the intelligence to monitor all
the sensors and devices in the system. The panel is the piece of equipment that
activates sirens and initiates a call to the central station in an alarm situation.
Touchpads
Touchpads are used to arm, disarm, and program your system.
The first touchpad is called a fixed display touchpad. It communicates by using
indicator lights, lighted text, and an 11-character display. The second touchpad is
called an alphanumeric touchpad and communicates by displaying text on a twoline display.
Concord Express User Instructions 5
Your system may also use wireless, handheld touchpads that can be carried
from room to room.
Keychain touchpads are also wireless and are handy for simple arming and
disarming functions. Keychain touchpads can be carried off-site.
The installer can program the keychain touchpad to send a Police or Auxiliary
panic alarm.
Wireless Panic Button
Wireless panic button touchpads are dedicated to sending one signal only—
usually a Police or Auxiliary panic alarm. Panic button touchpads are usually kept
near the user.
Door/Window Sensors
Door and window sensors protect the perimeter of your home by alerting the
panel when a door or window is opened.
Motion Sensors
Motion Sensors in hallways or rooms detect a person moving across the field of
detection.
Environmental Sensors
Environmental sensors such as gas, smoke, and heat detectors remain alert for
the presence of fire or carbon monoxide 24 hours a day.
6 Concord Express User Instructions
Communicating with the Panel
Your system can be set up to communicate with you through:
• Status beeps
• Alarm sirens
• Touchpad text
• Pager information
Instructing the Panel
Not just anyone can walk up to a touchpad and operate your security system.
Before the system will process most commands, users are required to enter a
pre-programmed 4-digit access code. See “Access Codes” for detailed
information.
Keychain touchpads that are enrolled as part of the system do not require an
access code, but are usually kept in an individual’s pocket or purse.
If you would rather use an actual key to arm and disarm the system, your security
dealer can install a special key and keyswitch in your home.
How Your System Communicates with You
Touchpads and interior sirens produce a variety of operating beeps to inform you
of different system states and operations. The fixed display touchpad also uses
indicator lights.
Key Beeps
A Key beep is the tone you hear when you press a button on a touchpad. The
sound confirms that the button was pressed adequately. Key beeps can be
turned on or off by the installer.
Concord Express User Instructions 7
Status Beeps
Status beeps from touchpads or sirens sound when there is a change in the
current status of the system. Status beeps are not alarms, but they do warrant
your attention.
There is more than one type of Status beep:
• Exit Delay beeps indicate that an arming command has been entered and the
countdown to arming has begun.
• Entry Delay beeps indicate that you’ve entered the building and the
countdown to an alarm has begun. (So disarm the system as soon as you get
in!)
• Trouble beeps tell you that there is a problem with the system or one of its
components.
• Chime feature beeps tell you that a door was opened.
• Protest beeps inform you that you’re trying to arm the system while there is
an open door or window.
• Sensor test beeps are the sound the system makes during a sensor test to
indicate that a sensor was tested properly.
Status beeps are described in more detail throughout the manual.
Pager Notification
Your system can dial the phone numbers of three different pagers to notify users
of events they may want to be aware of. Some of the events include:
• when the system is disarmed,
• when the system is armed,
• trouble conditions in the system, and
• alarm conditions.
For more information, see “Notification by Pager.”
Indicator Lights
The fixed display touchpad used with Concord™ Express Systems includes
ARMED and READY indicator LEDs (light emitting diodes) that provide instant
feedback.
ARMED
The red LED is the ARMED indicator. It will flash during the exit delay when you
are arming the system to level 2 (STAY) or level 3 (AWAY). It will also flash
during the entry delay, before you disarm your system.
The arming indicator will stop flashing—but will remain on—when the exit delay
expires and the system is armed.
8 Concord Express User Instructions
The arming indicator will be off when the system is disarmed.
READY
Note: Any time you notice that the ready light is not on, you should press the
STATUS button to find out what the trouble condition is.
The green LED is the READY indicator. It will be on whenever the system is
functioning normally. The ready indicator shuts off if the system detects a trouble
condition.
Fire and Smoke Alarms
If your system contains smoke and fire sensors, it monitors the premises for
smoke and fire alarms 24 hours a day and in all arming levels.
These alarms cannot be cancelled or aborted and are always reported to the
central station. Since many communities charge for dispatching the fire
department in error, your dealer may give you specific instructions to follow in the
event of an accidental smoke or fire alarm. Record these instructions in the
Appendix A User Sheets under “Accidental Smoke and Fire Alarms.”
Clearing Smoke Sensors
Once a smoke sensor has been in alarm, it is considered “Open” or in “Trouble”
until it is reset:
Press 1 + Code once to silence the alarm, then press 1 + Code again to reset the
smoke sensor.
What Happens When There is an Alarm
In the event of an alarm, several things happen at once:
Note: Your system may or may not be monitored. If it is not monitored, no call
will be made.
• Sirens and hardwired touchpads emit emergency tones
• Panel notifies the central station for help.*
• Message appears on fixed display or alphanumeric touchpads.
Arming Your System
Since your security needs may vary throughout the day, the system was
designed with three arming levels. By arming your system to a particular level,
only those sensors programmed to detect in that arming level will report alarms.
Concord Express User Instructions 9
Level 1—OFF
Use Level 1 when intrusion detection is not necessary. For example, on an active
Saturday morning—kids playing inside and out; someone working in the garage;
various house projects going on.
Even though Level 1 disarms the system, your system continues to monitor for
fire, smoke, carbon monoxide, and/or panic alarms if your system has these
devices installed.
Here are some other situations in which you’d set the system to Level 1—OFF:
• Upon entering your armed home or business. When entering the armed
premises through a designated delay door, the entry delay time begins. Entry
Delay beeps remind you to disarm the system.
• Before opening a door or window while inside or outside the armed home or
business. When you wake up in the morning and want to get your newspaper,
you must disarm the system before opening the door to prevent an accidental
alarm. (See the section on “Preventing Accidental Alarms” if you would like to
be able to leave quickly when the system is armed.)
• To stop sirens and cancel an alarm. When an alarm condition occurs,
disarming the system turns off any sirens.
To disarm to Level 1—OFF using a touchpad:
1. Press 1. Touchpads display “Enter Code.”
2. Enter your access code. Touchpads display date and time or programmed
text.
3. The system sounds one long beep.
Arming Level 2—STAY
There are times when you want intrusion protection, but still want the freedom to
move around within your house without setting off an alarm. For example, in the
evening when your family is inside for the night. In this and similar situations, arm
your system to 2—STAY.
To arm to Level 2—STAY using a touchpad:
1. Close all protected perimeter doors and windows.
2. Press 2 at any touchpad. Touchpads display, “Enter Code.”
3. Enter your access code. Touchpads display, “Armed to STAY.”
4. The system sounds two short beeps. ARMED indicators on fixed display
touchpads will light (indicator will flash during the exit delay). The exit beeps
begin.
10 Concord Express User Instructions
5. If leaving the premises, exit through a designated delay door immediately.
Arming Level 3—AWAY
At other times, you want every sensor to be alert: When the family is away from
home, or, in a business, after closing time.
In this and similar situations, set your system to 3—AWAY for maximum
protection. All sensors are active—perimeter door and window sensors, and
interior motion detectors.
To arm to Level 3—AWAY using a touchpad:
1. Close all perimeter doors and windows.
2. Press 3 at any touchpad. Touchpads display, “Enter Code.”
3. Enter your access code. Touchpads display, “Armed to AWAY.”
4. The system sounds three short beeps. ARMED indicators on fixed display
touchpads will light (indicator will flash during the exit delay). The exit beeps
begin.
5. Exit through a designated delay door immediately.
Keychain Touchpad Arming
To disarm your system with a keychain touchpad, press the Unlock button.
Your installer can set up your keychain touchpad to arm the system in one of two
ways:
• Press the Lock button to arm the system directly to Level 3 with no Exit delay.
Using this method, you would not be able to arm to Level 2.
• Press the Lock button to increase the arming level each time it is pressed
(Level 1 to Level 2, or Level 2 to Level 3). The Exit delay time would be
applied.
Note: Your system may be configured to sound short beeps on exterior sirens
when arming or disarming the system using a keychain or wireless touchpad.
This gives confirmation that an arming change was successful even when
outside. Ask your installer about this feature.
Quick Arm
Your system may be set up so that you’re able to arm the system without using
an access code.
Concord Express User Instructions 11
To use Quick Arm:
• Increase the arming level by simply pressing 2 or 3 at any touchpad.
• Decreasing the arming level requires that the user enter a code.
Quick Exit
Note: In UL Listed systems, this feature is disabled.
Your system may be set up so that when your system is armed to Level 2—
STAY, you’re able to press D on any touchpad and simply walk out of the door
without having to disarm and rearm the system.
This is useful when your system is armed and you want to quickly pop outside to
pick up the newspaper without disarming your system.
Important: If you step outside and are planning to come back in, do not close the
door behind you!
To use Quick Exit:
1. When the system is armed to 2—STAY, press D at any touchpad. You will
begin to hear one beep every five seconds. These beeps will continue
throughout the 2 minute Quick Exit interval.
Note: Opening the door without pressing D will cause the entry delay to
begin.
2. Open the door and go outside. Leave the door open if you are planning to
come back in!
3. Come back in within two minutes and close the door. The system will rearm to
2—STAY.
Using the Chime Feature
Turning on the Chime feature is like having bells on every protected door and
window. When this feature is on, sirens and speakers sound 2 beeps whenever
anyone opens a protected door or window.
The Chime feature works only in Level 1—OFF.
To turn Chime on/off:
While in Level 1—OFF, from any touchpad, press 7 + 1. While the Chime feature
is on, touchpads display, “CHIME IS ON” or “Chime.”
When the system is armed again, Chime becomes deactivated.
12 Concord Express User Instructions
Chime-On-Close
The Chime-On-Close feature works like the regular Chime feature, but in addition
to the double beeps heard upon opening a protected door or window, the system
sounds one long beep when the door or window is closed again.
You can turn the Chime-On-Close feature on or off from the programming menu.
Refer to Appendix C, “Programming Menus” for information on programming your
system.
Preventing Accidental Alarms
Your security system is engineered with advanced technology that reduces the
chance of an accidental alarm caused by a technical problem. In wireless
systems, this technology prevents other devices, such as garage door openers,
ham radios, television remote controls, and cellular phones, from interfering with
your security system.
Most accidental alarms occur when leaving the house after arming the system, or
upon returning, before disarming the system.
If, for example, you arm the system, then run upstairs for something you forgot,
the Exit Delay time may expire. Once the Exit Delay expires, opening an armed
door or moving in front of a motion detector will cause an alarm.
Aborting Accidental Alarms
Your system can be set up with the opportunity to abort an accidental intrusion,
Police or Auxiliary alarm.
If the Dialer Abort feature is turned on, disarming the system within a specified
time period will silence the siren and prevent the alarm from being reported to the
central monitoring station (thus aborting the alarm). Your system will display
“report aborted” for a few seconds, if you disarm before the alarm is reported. If
you don’t disarm in time to abort the central station report, the system will
automatically send an “alarm cancelled” report to the central station when the
system is disarmed. Follow the procedures of your central station to prevent a
false dispatch. See “Alarm Information” in Appendix A to determine if this feature
is enabled for your system.
Fire alarms caused by smoke sensors, fire panic alarms, and heat sensors
cannot be aborted. Disarming a fire alarm will silence the siren, but fire alarms
are always reported. If an accidental fire alarm has sounded, follow the
procedures of your central monitoring station to prevent a false dispatch.
Note: There is a communicator delay (Dialer Abort Delay) of 30 seconds
programmed into this panel. The panel will delay 30 seconds before dialing the
Concord Express User Instructions 13
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