Intergraph GLZ6 Maintenance Guide

GLZ6

Setup and Maintenance Guide

April 1996

Warranties and Liabilities

The information and the software discussed in this document are subject to change without
notice and should not be considered commitments by Intergraph Corporation. Intergraph
Corporation assumes no responsibility for any errors in this document.

The software discussed in this document is furnished under a license and may be used or
copied only in accordance with the terms of the license. No responsibility is assumed by
Intergraph for the use or reliability of software on equipment that is not supplied by Intergraph
or its affiliated companies.

All warranties given by Intergraph Corporation about equipment or software are set forth in
your purchase contract, and nothing stated in, or implied by, this document or its contents
shall be considered or deemed a modification or amendment of such warranties.

Copyright

Copyright 1995, Intergraph Corporation including this documentation, and any software and
its file formats and audio-visual displays described herein; all rights reserved; may only be
used pursuant to the applicable software license agreement; contains confidential and
proprietary information of Intergraph and/or other third parties which is protected by
copyright, trade secret and trademark law and may not be provided or otherwise made
available without prior written authorization.

Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to restrictions as
set forth in subdivision (c)(1)(ii) of the rights in technical data and computer software clause
at DFARS 252.227-7013.

Intergraph Corporation
Huntsville, AL 35894-0001

Trademark Recognition

Intergraph



and the Intergraph logo are registered trademarks of Intergraph Corporation.
The Intel Inside and Pentium Processor logos are trademarks of Intel Corporation.
Other brands and product names are trademarks of their respective owners.

Power Input Rating

The product ID information is located on the back of the base unit. The unit rating is listed in

the “Power Supply” and “Specifications” topics of the TDZ Deskside Online Reference.

Power Cord Specifications

For units operating at 115 V: Use a UL listed cord set consisting of a minimum 18 AWG,
type SVT or SJT three conductor cord, a maximum of 15-feet in length with a parallel blade,
and a grounding type attachment plug rated 15 A, 125 V.

For units operating at 230 V (domestic use): Use a UL listed cord set consisting of a
minimum 18 AWG, type SVT or SJT three conductor cord, a maximum of 15-feet in length
with a tandem blade, and a grounding type attachment plug rated 15 A, 250 V.

For units operating at 230 V (outside of U.S.): Use a cord set consisting of a minimum 18
AWG cord and grounding type attachment plug rated 15 A, 250 V. The cord set should have
the appropriate safety approvals for the country in which the equipment will be installed and
marked HAR.

Contents

Preface.......................................................................................................... vii

Document Conventions................................................................................. vii

FCC Statement.............................................................................................viii

Safety Information .......................................................................................viii

Cautions................................................................................................viii

Warnings................................................................................................ ix

Getting Telephone Support............................................................................ix

Chapter 1 Setting Up.................................................................................. 1

Unpacking the Equipment............................................................................... 1

Selecting the Installation Location ................................................................. 3

Connecting the Equipment.............................................................................. 4

Chapter 2 Maintaining the System............................................................ 7

Opening the Graphics Tower.......................................................................... 7

Avoiding Electrostatic Discharge ........................................................... 9

Attaching an Antistatic Wrist Strap ........................................................ 9

Replacing Boards in the Graphics Tower..................................................... 10

Rasterization Accelerator and Frame Buffer ........................................ 10

Expansion Adapter................................................................................ 12

Opening the Workstation Base Unit ............................................................. 13

Avoiding Electrostatic Discharge ......................................................... 15

Attaching an Antistatic Wrist Strap ...................................................... 16

Replacing Boards in the Workstation ........................................................... 17

Troubleshooting............................................................................................ 19

Obtaining a Usable Video Display........................................................ 20

Determining a Defective Unit............................................................... 21

Diagnostics............................................................................................22

Installing the GL Display Driver .................................................................. 22

v

Chapter 3 Installing the Dual-Screen Upgrade......................................25

Unpacking and Verifying the Upgrade Kit........................................... 25

Selecting the Monitor Location............................................................. 25

Installing the Second Graphics Board Set............................................. 26

Connecting the Second Monitor ........................................................... 29

vi Contents

Returned Goods Authorization (RGA) Form
Personal Workstation Warranty Procedure
Repair Depot Address Labels

Preface

The GLZ6 Setup and Maintenance Guide provides setup, maintenance, and

upgrade instructions for Intergraph’s GLZ6 advanced 3D graphics subsystem
in conjunction with Intergraph’s 3D graphics workstations.

Document Conventions

Bold Commands, words or characters that you key in literally.

Italic Variable values that you supply; cross-references.

Monospace Output displayed on the screen.

UPPERCASE Names of files and directories. You can type filenames

and directory names in the dialog boxes or the command
line in lowercase unless directed otherwise.

vii

SMALL CAPS Key names on the keyboard, such as D, ALT or F3.

C:\> Command line prompt, indicating the character-based

interface to the operating system.

CTRL+D Press a key while simultaneously pressing another key;

for example, press

ALT, SHIFT, F Press keys sequentially; for example, press ALT, then

press

SHIFT, then press F.

Click Press and immediately release a mouse button.

Double-click Press and release a mouse button twice in rapid

succession.

Drag Press and hold down a mouse button while moving the

mouse, and then release the button.

Key in Type input at the keyboard and press enter.

CTRL and D simultaneously.

viii Preface

Select Make a choice using an available selection method. For

Press Press and hold down a mouse button, or press and release

FCC Statement

This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy. If the
equipment is not installed and used in accordance with the instruction
manual, it may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.

example, place the screen cursor on an object and click a
mouse button, or press

a key.

TAB and then ENTER.

This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.

Safety Information

This section provides the cautions and warnings for servicing equipment.

Cautions

Changes or modifications made to the system that are not approved by the
party responsible for compliance could void the user’s authority to operate
the equipment.

THIS PRODUCT CONFORMS TO THE APPLICABLE REQUIREMENTS
OF 21 CFR SUBCHAPTER J AT DATE OF MANUFACTURE.

Read all safety and operating instructions before using the equipment. Keep
these instructions for future reference. All warnings on the equipment or in
the operating instructions should be followed.

Warnings

To reduce the risk of electrical shock, do not attempt to open the equipment
unless instructed. Do not use a tool for purposes other than instructed.

There are no user serviceable parts in the power supply. Refer all servicing
of the power supply to qualified service personnel.

Getting Telephone Support

If you experience problems with your Intergraph system or software, or have
questions about the information in this document, you can contact Intergraph
for help.

♦ In the United States, call the Customer Response Center at

1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. CST,
Monday through Friday (except holidays).

Preface ix

♦ At international locations, contact the Intergraph subsidiary or

distributor from which you purchased your Intergraph system or
software.

Have the following information readily available when you call:

♦ The product’s part and serial number
♦ Your name and telephone number
♦ A brief description of the problem

Locate the part and serial number on a label on the back of the base unit.

x Preface

Chapter 1

Setting Up

This chapter describes setting up the GLZ6 graphics tower, and assumes you
have already unpacked and begun setting up the workstation base unit.

Note: If you are upgrading an existing TDZ deskside workstation to a dual-

screen configuration, install the dual-screen upgrade. Refer to

Chapter 3, “Installing the Dual-Screen Upgrade.”

Installing the graphics tower involves unpacking the equipment, selecting the
installation location, and connecting the equipment. This chapter applies
only to single-screen and pre-configured dual-screen systems.

Unpacking the Equipment

1

Since you are reading this document, you have already opened the box and
unpacked at least some of the graphics tower equipment. Make sure you
have the following items before continuing. If anything is missing, call the
Intergraph Customer Response Center at 1-800-633-7248.

♦ Graphics tower
♦ Power cord (9.8 feet)
♦ Adapter cable (100-pin, 18 inches)
♦ VGA Loopback cable (15-pin, 32 inches)
♦ Footstands
♦ Diskette containing the Intergraph GL display driver
♦ Disposable antistatic wrist strap

Note: Documentation, parts, and an equipment list for the monitor should

be included with the monitor shipping package.

The GLZ6 graphics boards are already installed in the graphics tower and
workstation. The following figure shows how the boards are configured.

2 Chapter 1 - Setting Up

Workstation Graphics
Base Unit Tower

Adapter
Board

VGA Board

Geometry
Accelerator
Board

Rasterization
Accelerator Board

Adapter Board

Frame Buffer
Board

Note: If you ordered the dual screen option pre-configured, additional

Rasterization Accelerator and Frame Buffer boards are installed in
the graphics tower, as shown by the dotted lines.

Selecting the Installation Location

After you unpack the equipment, select the installation location for the
graphics tower and workstation base unit (the GLZ6 system). When
selecting an installation location, consider the following:

♦ Because of the Adapter cable length, place the graphics tower on the

right side of the workstation (facing the back).

♦ The total weight of the GLZ6 system is approximately 120 pounds. If

you do not place the GLZ6 system on the floor, make sure the surface on
which it will rest can support the weight.

♦ Make sure the GLZ6 system has at least three inches of space in front

and behind for proper air ventilation. Never block the openings at the
front or back of the GLZ6 system.

♦ Avoid placing the GLZ6 system in locations with high levels of dust or

smoke.

Chapter 1 - Setting Up 3

♦ For a dual-screen configuration, two monitor orientations are possible -

horizontal (monitors side by side) or vertical (one monitor above the
other). Typically, the primary monitor is the left when horizontal, or the
top when vertical.

CAUTION

The surface on which you place the two monitors must be able to
support the combined weight of the monitors. If installing in a vertical
position, the support equipment for the top monitor must be specifically
designed for the purpose of stacking monitors.

4 Chapter 1 - Setting Up

Connecting the Equipment

CAUTION

If the workstation is powered on, shut down and power off the
workstation before connecting the equipment. Leave the power cord
connected between workstation and the AC outlet or Uninterruptible
Power Source (UPS) to maintain ground.

Once you have selected a location and placed the equipment where you want
it, follow these instructions to connect the equipment. The following figure
shows all the ports for the cable connections stated in the following steps.

To connect the equipment:

➤

1. Install the footstands on the bottom of the graphics tower.

2. Connect the Adapter cable to the adapter ports on the graphics tower
and the workstation.

3. Connect the monitor cable (or cables, if dual-screen) to the monitor(s)
and the graphics tower Video port.

4. Connect the VGA Loopback cable to the graphics tower VGA
Loopback port and the workstation VGA Loopback port.

CAUTION

Do not confuse the monitor cable (supplied with the monitor) with the
VGA Loopback cable (supplied with the graphics tower).

5. Connect the power cord to the graphics tower and to a grounded AC
outlet or (UPS).

6. Connect the power cord (supplied with the monitor) to the monitor
and a grounded AC outlet.

Chapter 1 - Setting Up 5

AC Receptacle

Video Port
(To Primary
Monitor)

Video Port
(To Secondary
Monitor)

Graphics
Tower

Workstation
Base Unit

VGA Loopback
Port (To
Workstation)

Adapter
Port (To
Workstation)

VGA Loopback
Port (To GLZ6)

Adapter Port
(To GLZ6)

AC Receptacle

7. Refer to “Starting Windows NT for the First Time” in the workstation

Setup and Maintenance Guide, to power on the system.

6 Chapter 1 - Setting Up

Chapter 2

Maintaining the System

This chapter describes opening the graphics tower to replace the
Rasterization Accelerator, Frame Buffer, and Expansion Adapter boards.
This chapter also describes opening the workstation base unit to replace the
Geometry Accelerator, Host Adapter, and VGA boards. Instructions for
troubleshooting the system and installing the GL display driver are also
included.

WARNING

AC filters, power supplies, and backplanes should always be serviced
by Intergraph field service personnel to guarantee safety.

7

Opening the Graphics Tower

Open the graphics tower when replacing the Geometry Accelerator board,
Frame Buffer board, or Expansion Adapter board. Use a quarter-inch
nutdriver to remove the screws mentioned in this section.

WARNING

Before opening the graphics tower, turn the workstation power off.
Leave the power cord connected between the graphics tower and the
AC outlet or UPS to maintain ground.

To open the graphics tower:

➤

1. Remove the screw from the top cover as shown in the following
figure. Remove the top cover by sliding it back and up.

8 Chapter 2 - Maintaining the System

Top
Cover

Screw

2. If replacing the Expansion Adapter board, remove the footstands from
the graphics tower.

3. If replacing the Expansion Adapter board, remove the screw from the
top of the right side panel as shown in the following figure. Pull up
and out on the side panel to remove it from the graphics tower.

Screw

Right Side
Panel

Chapter 2 - Maintaining the System 9

Avoiding Electrostatic Discharge

Some of the sensitive components inside the unit can be damaged by
electrostatic discharge. To avoid electrostatic discharge, take the following
precautions after opening the graphics tower.

♦ Discharge personal static charge by touching a bare metal surface in the

graphics tower.

♦ Do not service the system on surfaces known to have high electrostatic

buildup, such as rugs and carpets. Work on a static-safe surface instead.

♦ Handle all printed circuit boards as little as possible and by the edges

only. Leave the boards in their protective packaging until instructed to
install them.

♦ Follow the instructions in the next section to attach an antistatic wrist

strap.

Attaching an Antistatic Wrist Strap

Use a disposable or reusable antistatic wrist strap when replacing boards in
the graphics tower.

Note: There is no increased risk of electrical shock when using a wrist

strap. If the wrist strap does not snugly contact bare skin, static
protection will not be effective.

To attach a disposable antistatic wrist strap:

➤

1. Remove the wrist strap from the envelope.

2. Unfold the wrist strap and wrap the exposed adhesive side firmly
around your bare wrist.

3. Peel the liner from the wrist strap copper foil. Attach the adhesive
side of the copper foil to a bare flat metal surface (electrical ground)
inside the base unit.

Note: After using the disposable wrist strap once, it cannot be used again.

10 Chapter 2 - Maintaining the System

To attach a reusable antistatic wrist strap:

➤

1. Secure the metal clip to a bare metal surface that will keep the clip
from pulling away.

2. Slip the elastic end of the wrist strap snugly around your bare wrist.

Note: The metal conductor bead in the elastic must contact bare skin.

Replacing Boards in the Graphics Tower

Follow the instructions in this section to replace the boards in the graphics
tower.

Rasterization Accelerator and Frame Buffer

The Rasterization Accelerator and Frame Buffer boards are joined by an
interface connector and six screws. Both boards must be replaced as a single
unit, referred to as the board set in these instructions.

CAUTION

The board set is extremely sensitive to static electricity. Do not open
the antistatic bag containing the board set until instructed to install it.

To remove the board set:

➤

1. If your system is a dual-screen configuration, carefully remove the
clock sync cable as shown in the following figure.

2. Remove the screw securing the board set to the chassis. Refer to the
following figure.

3. Disconnect the board set from the backplane by raising the board
extractors. Refer to the following figure.

Chapter 2 - Maintaining the System 11

Clock Sync
Cable

4. Carefully lift the board set and set it aside.

CAUTION

Screw

Board
Extractors

Do not flex the boards. They could be damaged as a result.

To install the new board set:

➤

1. Carefully slide the board set into the slot, and lower the board
extractors to set the connectors into the backplane.

2. Replace the screw to secure the board set to the chassis.

3. Replace the clock sync cable for dual-screen configurations.

4. Replace the top cover. Ensure the top cover is installed properly so
the safety interlock switch is engaged.

12 Chapter 2 - Maintaining the System

Expansion Adapter

The Expansion Adapter board is extremely sensitive to static electricity.
Do not open the antistatic bag containing the board until instructed to
install it.

To remove the Expansion Adapter board:

➤

1. Disconnect the Adapter cable from the graphics tower.

2. Disengage the board from the backplane connectors; then lift the
board out of the graphics tower. Refer to the following figure.

CAUTION

Backplane
Connectors

Expansion Adapter
Board

Screw

Chapter 2 - Maintaining the System 13

To install the new Expansion Adapter board:

➤

1. Align the board connectors with the backplane connectors and firmly
insert the board.

CAUTION

Do not rock the board back and forth, which may damage the
connectors. Press evenly on the top of the board between the two
connectors to seat the board.

2. Connect the Adapter cable to the board’s external connector.

3. Replace the side panel and top cover. Ensure the top cover is installed
properly so the safety interlock switch is engaged.

Opening the Workstation Base Unit

Open the base unit only when servicing the Geometry Accelerator, Host
Adapter, or VGA boards.

This section describes removing the top cover, left side panel, and PCI
access panel. It also describes where to clip an antistatic wrist strap to the
chassis for the best static discharge prevention. Use a quarter-inch nutdriver
to remove all the screws mentioned in this section.

Note: Face the front of the base unit to determine which is the left side

panel, and which is the right side panel.

WARNING

Before opening the base unit, shut the system down; then, turn the
system power off. Leave the power cord connected to the AC outlet to
maintain ground.

14 Chapter 2 - Maintaining the System

To open the base unit:

➤

1. Remove the footstands.

2. Remove the screw on the back of the top cover. Pull the top cover
back an inch and lift it off the base unit.

3. Remove the two screws on the left side panel. Pull the panel up and
out to remove it. Refer to the following figure.

Screws

Top
Cover

Left Side
Panel

4. Lay the base unit on the right side.

Chapter 2 - Maintaining the System 15

5. Remove the two screws at the bottom of the unit and the screw behind
the PCI access panel as shown in the following figure.

6. Slide the PCI access panel to the back of the base unit and remove.

PCI Access
Panel

Screw (Behind
Panel)

Screws

Avoiding Electrostatic Discharge

Some of the sensitive components inside the unit can be damaged by
electrostatic discharge. To avoid electrostatic discharge, take the following
precautions after opening the base unit.

♦ Discharge personal static charge by touching a bare metal surface on the

base unit.

♦ Do not service the system on surfaces known to have high electrostatic

buildup, such as rugs and carpets. Work on a static-safe surface instead.

16 Chapter 2 - Maintaining the System

♦ Handle all printed circuit boards as little as possible and by the edges

only. Leave the boards in their protective packaging until instructed to
install them.

♦ Follow the instructions in the next section to attach an antistatic wrist

strap.

Attaching an Antistatic Wrist Strap

Use a disposable or reusable antistatic wrist strap when replacing boards in
the base unit.

Note: There is no increased risk of electrical shock when using the wrist

strap. If the wrist strap does not snugly contact bare skin, static
protection will not be effective.

To attach a disposable antistatic wrist strap:

➤

1. Remove the wrist strap from the envelope.

2. Unfold the wrist strap and wrap the exposed adhesive side firmly
around your bare wrist.

3. Peel the liner from the wrist strap copper foil. Attach the adhesive
side of the copper foil to a bare flat metal surface (electrical ground)
inside the base unit.

Note: After using the disposable wrist strap once, it cannot be used again.

To attach a reusable antistatic wrist strap:

➤

1. Secure the metal clip to the ground loop as shown in the following
figure. The SCSI cable is not shown for clarity.

2. Slip the elastic end of the wrist strap snugly around your bare wrist.

Note: The metal conductor bead in the elastic must contact bare skin.

Chapter 2 - Maintaining the System 17

Ground
Loop

Replacing Boards in the Workstation

Follow the steps in this section to replace the geometry accelerator, host
adapter, and VGA boards. The boards are located in the PCI slots as shown
in the following figure.

18 Chapter 2 - Maintaining the System

Geometry
Accelerator
Board

Host Adapter
Board

VGA Board

FIFO Status
Cable

To remove the existing board:

➤

1. If replacing the Host Adapter or VGA board, disconnect the external
cable attached to the board.

2. If replacing the Host Adapter board or Geometry Accelerator board,
remove the FIFO status cable from between the two boards.

3. Remove the screw securing the board to the chassis.

4. Disengage the board from the riser card connector; then, remove the
board from the base unit.

Chapter 2 - Maintaining the System 19

To install the new board:

➤

1. Insert the board into the proper PCI slot. Ensure the board edge
connector fully seats into the riser card connector.

♦ Geometry Accelerator board - PCI Slot 1
♦ Host Adapter Board - PCI Slot 2
♦ VGA Board - PCI Slot 5

2. Secure the board to the base unit using the screw removed previously.

3. Connect the external cable, if applicable, to the board.

4. Replace the FIFO status cable, if installing a new Host Adapter board
or Geometry Accelerator board. The connector may be installed in
any orientation.

WARNING

If you connect the FIFO status cable from the Geometry Accelerator
board to the VGA board, and then power on the system, the Geometry
Accelerator board may be damaged, and may have to be replaced.

5. Replace the PCI access panel, side panel, and top cover. Ensure the
top cover is installed properly so the safety interlock switch is
engaged.

Troubleshooting

Use this section if you suspect a hardware problem exists and to determine
which hardware assembly to return for repair. The following table lists some
common video display problems.

Problem Action

Display is black, not synchronized, or
distorted.
Monitor does not support a selected
resolution, depth, or refresh rate.

Restart workstation in
Windows NT VGA mode.
Select a supported resolution,
depth, and refresh rate.

20 Chapter 2 - Maintaining the System

Problem Action

The Dual Screen option is selected, but
only one board set is detected, though
two board sets are installed.
The Dual Screen option is selected, but
video between the two monitors is not
in sync.
A black line, rolling vertically, is
visible on the screen(s).

No VGA bootup screen. Ensure VGA loopback cable is

Note: If you must reinstall the display driver, refer to “Installing the GL

Display Driver,” in this chapter. If video problems persist, contact
the Customer Response Center at 1-800-633-7248.

Verify proper installation of
the board sets.

Ensure the clock sync cable is
properly connected between
the board sets.
Ensure the clock sync cable is
properly connected between
the board sets.

properly connected between
the graphics tower and base
unit.

Obtaining a Usable Video Display

There are two methods for obtaining a usable display: restarting the system
in VGA mode, or using the Last Known Good configuration in Windows
NT.

If you select a resolution that causes the monitor to display incorrectly, do
not press
and use the Last Known Good option to correct the display problem.

➤

1. Restart the workstation.

2. Select the Last Known Good configuration in Windows NT by

Note: All configuration changes made since your system was last booted

CTRL+ALT+DEL to logoff Windows NT; instead, restart the system

To use the Last Known Good configuration option:

pressing the space bar at the following prompt:

Press space bar NOW to invoke the Last Known Good Menu

are lost.

Chapter 2 - Maintaining the System 21

If performing the above steps fails to correct the display, follow the
instructions to restart Windows NT in VGA mode.

To restart Windows NT in VGA mode:

➤

1. Restart the workstation.

2. At the initial boot screen of Windows NT, select the following option.

Windows NT Workstation Version 3.51 [VGA mode]

3. Configure the video display attributes as described in Chapter 2,

“Configuring the Video Display,” of the workstation Setup and
Maintenance Guide.

Determining a Defective Unit

To determine if you have defective hardware (other than the graphics
boards) follow these steps.

To determine a defective unit:

➤

1. Save and exit all files, if possible.

2. Logoff Windows NT, if possible.

3. Turn off the power to the monitor and to the workstation.

4. Check and reseat all board and cable connections as needed.

5. Turn on the power to the monitor. If the monitor Power On LED does
not illuminate, return the monitor.

Note: After a period of inactivity, the monitor enters a power saving mode.

On Intergraph Multi-sync monitors, the Power On LED on the front
of the monitor will change from green to yellow to indicate the
power saving mode is active.

6. Turn on the power to the workstation. If the Power On LED on the
workstation does not illuminate, or if the BIOS beep codes indicate a
failure, return the workstation.

22 Chapter 2 - Maintaining the System

7. If the monitor display is distorted, ensure the software setup is correct
for the monitor type.

If the software setup is correct, use a similar type monitor (if available
and functioning properly) to determine if the workstation is defective.

Diagnostics

Diagnostic utilities (and instructions for using them) for checking the
graphics boards are available in the Intergraph Bulletin Board Service
(IBBS). Refer to the TDZ Deskside Online Reference, or the Preface to the
workstation Setup and Maintenance Guide, for instructions to access the
IBBS and obtain files.

Installing the GL Display Driver

This section describes installing the GL display driver, in case the driver
becomes corrupted or inadvertently removed from the workstation. First,
power on the system and log on to Windows NT. Then install the GL driver
as described below.

To install the GL display driver:

➤

1. Open Display in the Control Panel. The Display Settings dialog
displays.

2. Select Change Display Type. The Display Type dialog displays.

3. Select Change. The Select Device dialog displays.

4. Select Other. The Install from Disk dialog displays.

5. Insert the diskette containing the GL display driver into the floppy
disk drive; then select OK.

6. Select Install. When prompted, confirm the path to the directory in
which the driver will be installed.

Chapter 2 - Maintaining the System 23

Note: If the video display driver was previously installed, the system

displays the following dialog allowing you to choose the currently
installed driver or a new driver. Select New to install the video
display driver.

7. When the Video Configuration dialog displays, configure the video

display as described in Chapter 2, “Configuring the Video Display,”
of the workstation Setup and Maintenance Guide.

8. Logoff and restart Windows NT for the driver to take effect.

24 Chapter 2 - Maintaining the System

Chapter 3

Installing the Dual-Screen Upgrade

Installing a dual-screen upgrade into a GLZ6 consists of unpacking and
verifying the upgrade kit, selecting a location for the two monitors, installing
the new board set, and connecting the second monitor.

Unpacking and Verifying the Upgrade Kit

Make sure you have the following items before continuing. If anything is
missing, call the Intergraph Customer Response Center at 1-800-633-7248.

♦ GLZ6 graphics board set
♦ Clock sync cable
♦ Diskette containing the Intergraph GL display driver
♦ Disposable antistatic wrist strap

Note: Documentation, parts, and an equipment list for the monitor should

be included with the monitor shipping package.

25

Selecting the Monitor Location

Select a suitable location for the two monitors. For a dual-screen
configuration, two monitor orientations are possible - horizontal (monitors
side by side) or vertical (one monitor above the other). Typically, the
primary monitor is the left when horizontal, or the top when vertical.

CAUTION

The surface on which you place the two monitors must be able to
support the combined weight of the monitors. If installing in a vertical
position, the support equipment for the top monitor must be specifically
designed for the purpose of stacking monitors.

26 Chapter 3 - Installing the Dual-Screen Upgrade

Installing the Second Graphics Board Set

CAUTION

If the workstation is powered on, shut down and power off the
workstation before connecting the equipment. The workstation power
cord should be connected to an AC outlet to maintain ground.

After unpacking the equipment, open the graphics tower and install the
second graphics board set. Use a quarter-inch nutdriver to remove the
screws mentioned in this section. Retain all screws for re-assembly.

To open the graphics tower:

➤

1. Remove the screw from the back of the top cover. Remove the top
cover by sliding it back and up.

Top
Cover

Screw

Chapter 3 - Installing the Dual-Screen Upgrade 27

2. Remove the screw from the blanking plate as shown in the following
figure. Discard the blanking plate.

Blanking Plate

Screw

CAUTION

Before handling any graphics boards, connect the antistatic strap to
your wrist and to a bare metal surface inside the graphics tower. The
elastic band must fit snugly around your wrist to prevent the boards
from being damaged by electrostatic discharge as you handle them.

To install the second graphics board set:

➤

1. Remove the second graphics board set from its antistatic packaging.
Make sure the boards are firmly seated to each other.

2. Raise the board extractors and carefully insert the boards into the
guides. Refer to the following figure.

3. Flip the board extractors down to lock the board set to the chassis.

4. Install the screw to secure the board set to the chassis.

28 Chapter 3 - Installing the Dual-Screen Upgrade

Board
Extractors

Screw

Board
Connectors

5. Install the clock sync cable between the two graphics board sets, as
shown in the following figure.

CAUTION

The clock sync cable is keyed and can only be installed one way (black
wire connects to pin 1). Do not force the connection.

Clock Sync
Cable

Chapter 3 - Installing the Dual-Screen Upgrade 29

Pin 1

6. Replace the top cover on the graphics tower. Ensure the top cover is
fully installed to engage the safety interlock switch. If the interlock
switch is not engaged, then the graphics tower will not power on.

Connecting the Second Monitor

After installing the second graphics board set, finish the upgrade by
connecting the second monitor to the workstation.

To connect the second monitor:

➤

1. Set the two monitors in the desired orientation.

30 Chapter 3 - Installing the Dual-Screen Upgrade

CAUTION

If placing the monitors in a stacked orientation, ensure both are
adequately supported to prevent the monitors from falling and causing
damage.

2. Connect the monitor cable from the secondary monitor to the Video
port in the secondary monitor slot of the graphics tower, as shown in
the following figure.

Secondary Primary
Monitor Slot Monitor Slot

Video Port

Monitor Cable to
Secondary Monitor

3. Configure the GL display driver to utilize the two monitors. Refer to

Chapter 2, “Configuring the Video Display,” in the workstation Setup
and Maintenance Guide.

Returned Goods Authorization (RGA) Form

Date Returned: Base Serial #:

(Printed on the white bar code identification plate on the back of
the base unit. )

RGA #:

(Obtained from Intergraph Customer Response Center.)

FROM: Customer Name:

Customer Contact: Phone:

Mail Address:

REASON FOR RETURN:

Notice: All returned equipment MUST be shipped in original

Intergraph packaging.

Warning: Back up disk drives before returning equipment.

Intergraph is not responsible for data lost in shipping
or repair process.

Personal Workstation Warranty Procedure

Some malfunctioning parts cannot be repaired in the field, and must be returned to Intergraph for
repair. If you have to return a part, follow these steps to obtain a Returned Goods Authorization
(RGA) log number and return the malfunctioning part.

1. Determine the serial number of the system. The serial number is located on the white bar
code identification label on the back of the base unit.

2. Call the Intergraph Customer Response Center at 1-800-633-7248. You must identify your
call to the operator as a Personal Workstation Warranty Call. After giving the operator the
serial number of the workstation, you will be assigned a RGA log number.

3. Complete the RGA Form located on the previous page, entering the RGA log number
obtained from the Customer Response Center. The information in the FROM section
should be the address to which you need the equipment to be returned.

4. Place the RGA form in the box with the equipment being shipped to Intergraph. This form
must be returned with the equipment for identification purposes.

5. Detach a Repair Depot address label from the next page and secure it to the package being
shipped to Intergraph.

Note: Equipment must be returned in the original Intergraph packaging to obtain

warranty service.

6. When the service activity has been completed by Intergraph, the repaired or replaced
equipment will be shipped to the address listed on the RGA Form.

NOTICE: Parts damaged during shipping and parts not covered by the

warranty are liable for repair charges.

Detach Repair Depot address label and attach to original Intergraph packaging containing
equipment to be returned.

TO: Repair Depot RGA#: _____________

Intergraph Corporation
9805 Kellner Road
Huntsville, AL 35894

TO: Repair Depot RGA#: _____________

Intergraph Corporation
9805 Kellner Road
Huntsville, AL 35894

TO: Repair Depot RGA#: _____________

Intergraph Corporation
9805 Kellner Road
Huntsville, AL 35894

TO: Repair Depot RGA#: _____________

Intergraph Corporation
9805 Kellner Road
Huntsville, AL 35894

TO: Repair Depot RGA#: _____________

Intergraph Corporation
9805 Kellner Road
Huntsville, AL 35894