Intergraph ExtremeZ Reference Guide

ExtremeZ

Quick-Reference Guide

March 1998
DSA085120

Copyright

 1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any derivative
work, without written consent from Intergraph Computer Systems.

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the United
States.

Intergraph Computer Systems, Huntsville AL 35894-0001

Notice

Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer Systems.
Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph Computer
Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.

All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated in, or
implied by, this document or its contents shall be considered or deemed a modification or amendment of such warrantites.

Trademarks

Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems. TDZ
and ExtremeZ are trademarks of Intergraph Computer Systems.

Other brands and product names are trademarks of their respective owners.

1 Welcome

Welcome to ExtremeZ, a member of Intergraph Computer Systems’ TDZ 2000 workstation family!
Your ExtremeZ workstation is a Pentium II-based system configured for the publishing and prepress
environment.

Your ExtremeZ system was delivered with the Microsoft Windows NT Workstation operating system
and associated system software. The system was also delivered with the Connectivity Plus bundled
software. For more information about the Connectivity Plus software, refer to the Connectivity Plus
document. The system may also have been delivered with pre-installed application software bundles
for graphics designers. For more information about the graphics designer software bundles, refer to the
Graphics Design Software Bundles document.

This document provides a quick reference if you need to obtain customer support or reinstall the
Windows NT Workstation operating system.

Where to Start

Before you can begin using your ExtremeZ workstation, there are a few easy steps you must complete.
First, follow the brief instructions in the ExtremeZ Customer Welcome Letter. Use this Quick-
Reference if you need to contact customer support, or if you need to reinstall the Windows NT
Workstation operating system.

1

Along with the Welcome Letter and the Quick-Reference, you should refer to these documents
delivered with the system:

u

Connectivity Plus, delivered with the Connectivity Plus software bundle, provides a brief
description of the software in the Connectivity Plus bundle, and provides instructions for
reinstalling the software.

u

Graphics Design Software Bundles, delivered with the graphics design software bundles, provides
a brief description of the software in the graphics design bundles, and provides instructions for
reinstalling the software.

u

TDZ 2000 System Setup provides detailed instructions for unpacking, setting up, and configuring
your new ExtremeZ system. System Setup also provides instructions for reinstalling Windows NT
system software. Use your System Setup if you need more information about setting up and
configuring your system.

u

TDZ 2000 Late-Breaking News provides important hardware and software information not covered
in other documents. Review this document before referring to System Setup.

u

Microsoft’s Windows NT Workstation Start Here and online Help provide detailed Windows NT
Workstation information.

u

For basic information about your system’s hardware, an introduction to your new system is
provided in the TDZ 2000 System Introduction. The online System Introduction covers subjects
such as system features, system controls and connections, and Intergraph customer support. See
System Setup for more information.

u

Detailed hardware reference information for your new system is available in the online TDZ 2000
System Reference. This document covers subjects such as system components, system wiring

diagrams and functional block diagrams, system board descriptions, and upgrading and servicing
procedures. See System Setup for more information.

2

2 Drivers and Applications

Your ExtremeZ system was shipped with the Drivers and Applications product on the Connectivity
Plus CD-ROM. Drivers and Applications is a set of system drivers and applications for rebuilding an
ExtremeZ workstation.

Instructions for reinstalling Windows NT Workstation are provided in the TDZ 2000 System Setup
document, delivered with the system. Use the instructions in the System Setup document if you must
reinstall Windows NT Workstation. When the System Setup document instructs you to install a driver
from backup diskette, use the CD-ROM instead, and type the pathname for the driver as follows:

<cd-rom drive>:\drivers and apps\<directory>

Where cd-rom drive is the drive letter designation for your CD-ROM drive, and directory is the
directory name you wish to use. Select from the following drivers and applications:

Product

CLSOUND Crystal Sound Driver
DMI InterSite DMI Console
ECCMEMTD2000 InterSite ECC Memory Monitor
HWMON_TD2000 InterSite Hardware Monitor
IM InterSite Manager
INTELNETDRV Intel 82557-based PCI EtherExpress
MILL2DRVNT Matrox Millennium 2 Graphics Driver
MSMOUSEDRV Microsoft IntelliMouse Driver
QFE_NTW Quick-Fix Engineering Update
REALIZM2DRV RealiZm II Graphics Driver
SHUTDOWN Automatic Shutdown Utility
SMARTDRV InterSite Smart Capable Disk Driver
SYMSCSI Symbios SCSI Driver
VERMANAGER InterSite Version Manager
WATCHDOG InterSite Watchdog
WELCOME InterSite Welcome
DKLITE Disk Keeper Lite

Description

3 Customer Support

Intergraph Computer Systems offers an assortment of customer support options.

Hardware and Softwa r e Suppor t Services

Intergraph Computer Systems provides a variety of hardware services for Intergraph and third-party
equipment. Services include warranty upgrades, repair depot service, on-site hardware maintenance,
system administration, and network consulting. Hardware purchased from Intergraph Computer
Systems includes a factory warranty ranging from 30 days to three years. A detailed warranty
description is available on the World Wide Web; see the Support pages at
http://www.intergraph.com/ics.

Intergraph Computer Systems provides complimentary software support for 30 or 90 days following
shipment of a hardware or software product. This includes World Wide Web access, Intergraph
Bulletin Board Service access, FAXLink service, and telephone (Help Desk) support. At the end of the
complimentary support period, you can purchase other levels of software support.

World Wide Web

3

You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product information, technical
support information, software updates and fixes, and more.

Intergraph Bulletin Board Servi ce

On the Intergraph Bulletin Board Service (IBBS), you can get technical support information, software
updates and fixes, and more.

To connect to the IBBS:

1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop bit, and
any baud rate up to 14,400.

2. Using a modem, call 1-205-730-8786. Outside the United States, call one of the mirror sites listed
on World Wide Web; see the Software Support pages at http://www.intergraph.com.

3. At the login prompt, key in your user ID. If you have not connected before, key in new to create a
user ID.

4. Follow the menus to find what you need. The IBBS provides clear choices and online help.

If you have trouble connecting to or using the IBBS, call the Customer Response Center at 1-800-633­7248 (product entry IBBS) or leave a message for the IBBS System Operator at 1-205-730-1413.

FAXLink

To use the FAXLink:

u

Call 1-800-240-4300 for information on how to get technical support information using the
FAXLink.

u

Call 1-205-730-9000 to get documents (up to five per call).

4

Telephone

To get customer support by telephone:

u

u

Have the following information available when you call:

u

u

u

u

u

u

In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central
Time, Monday through Friday (except holidays).

Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

Your service number, which identifies your site to Intergraph Computer Systems. You use your
service number for warranty or maintenance calls.

Your Customer Personal Identification Number (CPIN). You get a CPIN the first time you call the
Customer Response Center; it is associated with your service number for future call logging.

The product’s name or model number.
The product’s serial number. Software product serial numbers are included in the product

packaging. Hardware product serial numbers are on a sticker affixed to the hardware product.
Your name and telephone number.
A brief description of the question or problem.

More Support Options

To get information on more customer support options:

u

Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.

u

For hardware support questions in the United States, call 1-800-763-0242.

u

For software support questions in the United States, call 1-800-345-4856.

u

Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.