Intercel Ultra SAM4W User Manual

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Ultra SAM4W User Guide V1.3

Ver1.3

Ultra SAM4W

(Enhanced Software)

User Guide

Ultra SAM4W User Guide V1.3

Ver1.3

Revision History

Version

Modified By

Date

Description

1.0 21/11/2013

Initial version

1.1 12/02/2014

Second Release

1.2 11/09/2014

Third Release

1.3

AMSabangan

15/09/2015

Fourth Release

Ultra SAM4W User Guide V1.3

Ver1.3

Using this Manual

Thank you for purchasing the UltraSAM4W. The UltraSAM4W is an Industrial 3G/4G Ethernet router. It performs data communication functions between a wired Local Area Network (LAN) and the WCDMA 3G/4G cellular network (Wide Area Network WAN). It can access the World Wide Web through the 3G/4G network.

This manual provides information relating to the installation, operation, and application of UltraSAM4W device. If you find the product to be broken or malfunctioning, please contact technical support for immediate service by

email at www.intercel.com.au/contact

For product updates, manual revisions, or software upgrades, please visit our website at www.intercel.com.au,

access our DOWNLOADS page.

This manual is protected under international copyright laws.

No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Intercel.

Cautions

 This product should be operated only from the type of power source indicated on the product label.  This product operated on 12V DC power supply with 1.5A current limit.  Do not open this product.  Do not operate this product near/under water.  Do not place or operate this product near or over a radiator or heat register.  Do not expose this product to dampness, dust or corrosive liquids.  This product should be kept 25cm or more away from the human body.  This product should not be carried by hand during operation.  This product should work in a good ventilation environment. Insufficient airflow may harm the product.  This product shall not be installed inside metal cases.  Unplug the product from the power supply when cleaning or assembly changing.

Ultra SAM4W User Guide V1.3

Ver1.3

Contents

1 Introduction ..........................................................................................................................................................4

1.1 Overview............................................................................................................................................................4

1.2 Features ............................................................................................................................................................4

1.3 Packing List/Accessories ................................................................................................................................4

1.4 Optional Accessory ..........................................................................................................................................4

2 Hardware Description ........................................................................................................................................5

2.1 Front Panel........................................................................................................................................................5

2.1.1 Front Panel LEDs .....................................................................................................................................5

2.1.2 Logos Indication........................................................................................................................................5

2.2 Right Side Panel ..............................................................................................................................................6

2.3 Left Side Panel .................................................................................................................................................7

2.4 Back Panel ........................................................................................................................................................7

3 Installation Instructions ......................................................................................................................................8

3.1 SIM Card Installation .......................................................................................................................................8

3.2 Antenna, Ethernet & Power Plug Connection ..............................................................................................9

4 Specification ......................................................................................................................................................10

4.1 Physical ...........................................................................................................................................................10

4.2 Environment ....................................................................................................................................................10

4.3 Power supply input.........................................................................................................................................10

4.4 Interfaces .........................................................................................................................................................10

4.5 3G/4G/GPRS Radio.......................................................................................................................................11

5 Web Interface ....................................................................................................................................................12

5.1 Login User Interface ......................................................................................................................................13

5.2 Logout User Interface ....................................................................................................................................13

5.3 Quick start up configuration ..........................................................................................................................14

5.4 Expanded Index Menu (EIM)........................................................................................................................15

5.5 Status Menu Page .........................................................................................................................................16

5.5.1 Hardware Configuration ........................................................................................................................16

5.5.2 LAN ...........................................................................................................................................................16

5.5.3 WWAN .....................................................................................................................................................16

5.5.4 PPPoE ......................................................................................................................................................16

5.5.5 Ipsec .........................................................................................................................................................17

5.5.6 PPTP ........................................................................................................................................................17

5.5.7 Network Connection ...............................................................................................................................17

5.6 Internet Setting > Mobile Network Configuration .......................................................................................18

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5.6.1 Network Setting ......................................................................................................................................18

5.6.2 PPPoE ......................................................................................................................................................19

5.6.3 Mode/Operator ........................................................................................................................................20

5.6.4 SIM Management ...................................................................................................................................21

5.7 Internet Setting > LAN Configuration ..........................................................................................................22

5.7.1 Local IP Setting .......................................................................................................................................22

5.7.2 DHCP .......................................................................................................................................................23

5.7.3 DDNS .......................................................................................................................................................24

5.7.4 NSUpdate ................................................................................................................................................25

5.8 Advanced Setting > Routing Configuration ................................................................................................26

5.8.1 Static ........................................................................................................................................................26

5.8.2 NAT ..........................................................................................................................................................27

5.8.3 RIP ............................................................................................................................................................28

5.8.4 VRRP .......................................................................................................................................................29

5.8.5 DMZ ..........................................................................................................................................................30

5.9 Advanced Setting > VPN Configuration ......................................................................................................31

5.9.1 PPTP ........................................................................................................................................................31

5.9.2 Ipsec .........................................................................................................................................................33

5.9.3 OpenVPN.................................................................................................................................................36

5.10 Applications > NTP/DTS Configuration ....................................................................................................38

5.10.1 Network Time ........................................................................................................................................38

5.11 Applications > PAD Configuration .............................................................................................................39

5.11.1 PAD ........................................................................................................................................................39

5.12 Applications > SNMP Configuration ..........................................................................................................40

5.12.1 SNMP .....................................................................................................................................................40

5.13 Applications > SMS Configuration .............................................................................................................41

5.13.1 New Message .......................................................................................................................................41

5.13.2 Inbox ......................................................................................................................................................41

5.13.3 Outbox ...................................................................................................................................................42

5.13.4 Diagnostics ............................................................................................................................................42

5.13.5 Setup ......................................................................................................................................................43

5.14 Applications > GPS Configuration .............................................................................................................44

5.15 System > Periodic Management ...............................................................................................................45

5.15.1 Periodic Management Configuration .................................................................................................45

5.15.2 Periodic Ping Setting ..........................................................................................................................45

5.15.3 Periodic Reset .....................................................................................................................................45

5.16 System > Firewall Configuration ...............................................................................................................46

5.16.1 Firewall Setup .......................................................................................................................................46

5.17 System > File Upload/Save Configuration ...............................................................................................47

5.17.1 Setting ....................................................................................................................................................47

5.17.2 Firmware Upgrade ...............................................................................................................................48

5.18 System > System Log Configuration ........................................................................................................49

5.18.1 Log ..........................................................................................................................................................49

5.19 System > Reboot Configuration .................................................................................................................49

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5.20 Remote SMS Administration ......................................................................................................................50

5.20.1 SMS ........................................................................................................................................................50

6 Troubleshooting ................................................................................................................................................53

7 Appendix: Abbreviations and Acronyms .......................................................................................................54

Ultra SAM4W User Guide V1.3

Ver1.3

1 Introduction

1.1 Overview

The UltraSAM4W is an Industrial 3G/4G Ethernet Router designed to perform data communication functions between a wired Local Area Network (LAN) and the cellular network (Wide Area Network, WAN). Its environmental qualities, notably its wide temperature range of operation, its robustness and throughput performances, make it a perfect tool for industrial application like metering, telemetry or security monitoring.

1.2 Features

 HSPA+/UMTS/4G/LTE Wireless Module  10/100Mbps Ethernet Port  External Antenna (Main Antenna and Aux Antenna)  GPS Feature (Optional Antenna)  12VDC 1.5A Input Power Supply (Microfit Connector)  Protocols and protocol settings: TCP/IP, DHCP server, DDNS, NAT, non-NAT, port forwarding, HTTP, ARP, PPP,

APN, NTP, VPN – IPsec, VPN – PPTP, VPN – OpenVPN

 Web Base Interface, Periodic Administration, Local/Remote Firmware Upgrade via HTTP, SIM Management, Time

Configuration, NTP Time Synchronization.

 SMS Administration and control

1.3 Packing List/Accessories

The UltraSAM4W modem is delivered with:

 External Multiband Antennas with SMA RF Connector  RJ45 Ethernet Cable for PC Connection  Quick User Guide  220Vac Adapter with Microfit Connector

1.4 Optional Accessory

 External GPS antennas with SMA RF connector

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Ver1.3

2 Hardware Description

2.1 Front Panel

2.1.1 Front Panel LEDs

3 LEDs indicate different modem’s status:

Power LED

Turns ON when power is applied and system initialization is successful. Blinking LED means SIM card not properly installed or system initialization failed. The modem will go into non-WAN mode (standby condition). Stays OFF when main power is off.

LAN Network LED

Blinking when packet switched data is being transferred through the modem Stays OFF when there is no network activity.

WWAN LED

Stays ON when connected to the 3G/4G network. Stays OFF when disconnected to from the 3G/4G network.

2.1.2 Logos Indication

Ethernet Port – UltraSAM4W and PC connection interface

SIM Card – SIM Card Holder

USB Host – USB Port; support uZiP ZigBee Dongle (not included in the package)

Power Supply – Input Power Supply (Microfit connector)

Power LED

LAN Network LED

WWAN LED

LAN

SIM

USB Host

Power Supply

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2.2 Right Side Panel

A. MAIN ANT - Main Antenna Connector

Main RF Antenna (SMA-F); Customer should use provided Antenna for connection.

B. DIV ANT. - Aux/DIV Antenna Connector

Auxiliary antenna connection, RX antenna, improve the radio sensitivity (Caution: DIV Antenna, should point at a different direction compared to Main Antenna to improve Diversity Gain, Isolation and reduce mutual interaction.)

C. SERIAL - Serial Port / PAD Port

Serial Port between external device and UltraSAM4W. PAD feature is supported.

D. RESET - Reset Button Hole

Long press (longer than 5 seconds) to perform factory reset. After factory reset, modem will automatically restart. Note remote login will be disabled after factory reset.

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2.3 Left Side Panel

A. LAN - Ethernet Port

Plug the supplied Ethernet Cable into this port and plug the other end of the cable to your PC before using the UltraSAM4W modem

B. SIM - SIM Card Holder

Be sure that a SIM card is properly inserted before switching on the modem

C. USB - USB Port

USB Host with uZiP ZigBee Dongle Supported

D. DC - DC Power Supply Port

Input Power Supply (Microfit connector)

Power supply socket pin assignment

*** Be sure that a SIM card is installed properly before power on ***

E. GPS Antenna Port (Option)

GPS antenna input (SMA-F) which enable user to connect with external antenna to improve the sensitivity of GPS performance.

2.4 Back Panel

Product Label Model Name, Serial Number, IMEI, MAC address and default access web browser link’s information.

C B A

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3 Installation Instructions

3.1 SIM Card Installation

A. SIM Card Holder B. Button to extract the SIM Holder from the UltraSAM4W Modem (when inserted) C. SIM Card

 Extract the SIM Card Holder (A) from the modem by pushing the button (B) on the Left Side Panel.  Insert your SIM Card (C) to the SIM Card Holder (A), as shown in the picture.  Re-insert the SIM Card Holder with SIM Card into the SIM card slot in the appropriate direction.  Be sure as well that SIM card is properly inserted before switching on the modem.

A C B

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Ver1.3

3.2 Antenna, Ethernet & Power Plug Connection

Before connecting the Power Supply to your UltraSAM4W modem, the Main Antenna and the Ethernet Cable must be properly connected.

The antennas are positioned on the Main & DIV Antenna Connector on the Right Side Panel. The Ethernet cable and power supply cable is plugged in the appropriate port on the Left Side Panel.

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4 Specification

4.1 Physical

Size

122 mm x 102 mm x 29 mm

Weight

250 g (including Antenna) 220 g (net weight)

4.2 Environment

Storage Temperature

-40°C to 85°C

Operating Temperature

-40°C to 85°C

Relative humidity (operational)

< 95% non-condensing

Maximum supported Air Discharge (IEC 61000-4-2)

±15kV

Maximum supported Contact Discharge (IEC 61000-4-2)

±8kV

4.3 Power supply input

Working supply voltage

12VDC 1.5A

Power supply connector

Molex MicroFIT

4.4 Interfaces

Supported SIM card voltage

1.8V / 3V

Ethernet speed, link

10-100 Mb/s, Auto-MDIX

Ethernet line isolation

2kV

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4.5 3G/4G/GPRS Radio

Network Band Support

GSM/GPRS/EDGE

850/900/1800/1900MHz

UMTS WCDMA/HSDPA/HSUPA/HSPA+

Band I

2100MHz

Band II

1900MHz

Band V

850MHz

Band VI

800MHz (Available in AUS version)

Band VIII

900MHz

4G/LTE (AUS/EUR Version)

Band I

2100MHz

Band III

1800MHz

Band VII

2600MHz

Band VIII

900MHz

Band XX

800MHz

4G/LTE (USA Version)

Band II

1900MHz

Band IV

1700MHz (AWS)

Band V

850MHz

Band XIII

700MHz

Band XVII

700MHz

Band XXV

1900MHz

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5 Web Interface

The UltraSAM4W is configured through its web interface. To launch the web interface, connect the UltraSAM4W modem to a PC with the supplied Ethernet cable.

Web interface could be accessed by browsing the webpage with IP address 192.168.1.1

On your PC, the configuration of the “connection to the local network” must be checked so that it has a good IP Address:

 Either the PC gets the IP address automatically from the UltraSAM4W modem (DHCP).  Or set the IP address to 192.168.1.X where X is from 2 to 253.

Suggested Web Browser for the configuration of the UltraSAM4W are as follow: Internet Explorer 8.0 or later, Mozilla Firefox 22.0 or later.

Open a web browser. Power on the module, wait until the IP address of the PC is well distributed by the UltraSAM4W modem, then type in the address bar 192.168.1.1, which is the default IP address of the modem. You will be forwarded to login page for entering Username and Password. By default, the Username and Password are both “admin”. They could be changed through the web interface later.

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5.1 Login User Interface

User can access UltraSAM4W configuration menu by login web browser system. Please follows below instructions for the access

1. Open web browser and navigate address http://192.168.1.1

2. Enter username and password

3. Click Submit to login.

Two default user accounts are preset in the system: Root Account and Admin Account

Root Account

Username

root

Password

root

Admin Account

Username

admin

Password

admin

Root Account allows full control and access to all settings. Admin Account allows lower level of authorization on the configuration.

Only Root Account allows firmware upgrade, configuration backup, restoring and factory reset function.

Once the Username and Password are confirmed, the status page of the web interface with basic information of the LAN and WAN connection will show up.

5.2 Logout User Interface

For security reasons, make sure to logout from the web interface after configuring the UltraSAM4W modem by clicking Logout on the top manual bar.

After a successful logout, the system will re-direct to Login Menu.

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5.3 Quick start up configuration

For a quick start up when you first use the UltraSAM4W modem, you just need to configure some basic parameters. For advanced settings and detailed explanations, please refer to the configuration section.

To configure a simple setting and make your UltraSAM4W modem work, the two parameters you may need to specify are the APN (Access Point Name) and SIM PIN code.

Quick Startup Parameter Setting:

1. SIM PIN Setting

If your SIM card needs a PIN code, select Internet Setting -> Mobile Network -> SIM Management, Fill the PIN code in the bar and check the Enable box.

2. APN Setting

Select Internet Setting -> Mobile Network -> Network Setting; fill in the APN in the first line: the APN depends on your 3G/4G operator.

After these modifications, your UltraSAM4W modem should work properly.

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5.4 Expanded Index Menu (EIM)

EIM provides users with easier access to all function controls. User could expand all the function features by clicking the top left PLUS symbol. This helps user to find any feature within the modem control.

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5.5 Status Menu Page

Status Menu Page lists out the current condition on the whole UltraSAM4W modem which include Basic hardware information, LAN connection setting, Mobile Network condition, PPPoE setting and IPsec / PPTP OpenVPN Setting.

5.5.1 Hardware Configuration

System Time

Firmware Version

UltraSAM4W’s Firmware Version

Modem Module

RF Mobile Module’s Information

MAC Address

UltraSAM4W’s MAC Address

5.5.2 LAN

Local IP Address Setting; Default: 192.168.1.1

5.5.3 WWAN

Profile Name

Setting Profile Name

Status

Connection Status

5.5.4 PPPoE

PPPoE Status

Setting Status, Enable/Disable

PPPoE IP Address

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5.5.5 Ipsec

Profile Name

Ipsec Profile Name

Local LAN

Local LAN IP Address

Remote Gateway

Gateway IP Address

Remote LAN

Remote LAN IP Address

Status

Ipsec Connection Status

5.5.6 PPTP

PPTP Satus

PPTP connection status

PPTP IP Address

PPTP connection IP Address

PPTP P-t-P

PPTP Remote Gateway Address

5.5.7 Network Connection

Provider

Operator Name

Coverage

Mobile Network Connection

IMEI

IMEI (International Mobile Equipment Identity)

Signal Strength (dBm)

Signal Strength Level in dBm

SIM Status

SIM Card Status

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5.6 Internet Setting > Mobile Network Configuration

5.6.1 Network Setting

Allow users to setup their own pre-defined settings to access the WWAN. APN should be entered with reference to operator’s requirement.

Profile Name

User can setup their own Profiles which suit for different operators’ services

APN Name

APN, Access Point Name which provided by the 3G/4G operator

Mobile Broadband Connection

Default Enable to turn on the data traffic for the mobile service

Username/Password

The User Account information can be setup through Account and Password if needed. Most of the cellular operators do not require a username / password to access internet but it may happen in some countries

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5.6.2 PPPoE

PPPoE

PPPoE connection control (Enable / Disable)

APN Name

PPPoE connection APN Name

If PC connection, Username & Password set to be same as APN Name defined

Service Name

Service Name (Optional)

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5.6.3 Mode/Operator

Change Band

Selection of the mobile network, User could choose 2G/3G/4G/Auto

Operator Settings

Customer could select operator by manual or automatic

To enable this feature, user should disable the network

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5.6.4 SIM Management

The UltraSAM4W modem is able to manage the SIM pin code when required. UltraSAM4W will automatically enter the PIN code for the corresponding SIM card if the “Remember PIN” field is enabled.

SIM Status

SIM card condition

PIN Protection Status

Showing SIM Card PIN Protection Status

PIN Unlock Remain

Unlock time remain. If remain is zero, SIM card will be locked permanently. Need to use PUK code to unlock the card

PIN / PIN Verify

User PIN code Entry

Remember PIN

Enable to store the PIN inside system. System will automatically enter the PIN which startup

Action

Providing SIM Lock / SIM unlock Action

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5.7 Internet Setting > LAN Configuration

This page allows users to configure the parameters of LAN, such as local IP address of your UltraSAM4W modem subnet mask and DNS servers.

5.7.1 Local IP Setting

Ethernet IP Mode

Modes of IP configure. Static IP or DHCP Client mode

Ethernet IP Address

Current Ethernet connection IP Address

(Auto disable when DHCP client mode selected)

Ethernet Subnet Mask

Current Ethernet connection Subnet Mask

(Auto disable when DHCP client mode selected)

DNS Masquerade

Attention: If the IP address is changed, you must use the new IP address to enter the web interface.

Remark: your PC must change its IP address also if the network sub-address (third number of IP address) is changed: either your PC gets the IP address from the UltraSAM4W modem automatically after a new DHCP allocation (may take a while on Windows, it is better to disconnect and reconnect the Ethernet cable) or manually by changing it in the PC’s configuration.

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5.7.2 DHCP

The DHCP protocol (Dynamic Host Configuration Protocol) is a communication protocol that makes automatic

assignment of IP addresses in an organization’s network. This page allows users to configure the DHCP range and lease

time. By default, the first PC connected to your UltraSAM4W modem will be assigned 192.168.1.100 as an IP address, the second PC will obtain 192.168.1.101, etc.

DHCP Status

DHCP setting status (Enable / Disable)

DHCP Start Range

DHCP allocated IP address (Start Range)

DHCP End Range

DHCP allocated IP address (End Range)

DHCP Lease Time

Time period for the address is leased

DHCP Relay

DHCP Relay status (Enable / Disable)

DHCP Server Address

DHCP server IP address

Address Reservation List

Administrator can reserve IP address for dedicate PC device

Information could be Clone from Dynamic DHCP Client List

DHCP lease time specifies the time period during which a given IP address will be valid.

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5.7.3 DDNS

DDNS (Dynamic Domain Name Server) enables your PC to associate its current IP address, received from public network, with a domain name automatically. Thus, a remote user can obtain the current IP address of the home computer through a DNS query and connect to the home computer.

DDNS Status

Status for DDNS (Enable / Disable)

Server Address

DDNS Server address

Host Name

DDNS Hostname Information

Username

DDNS Username information

Password

DDNS Account’s Password

Verify Password

DDNS Account’s Password Verification

Note:

The DDNS password can accept any characters (special, alpha-numeric) except the hash symbol (#).

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5.7.4 NSUpdate

UltraSAM4W modem provide utility (NSUpdate) used by network administrators to request the name server of a DNS zone to update its database.

NSUPDATE Status

Status of NSUPDATE (Enable / Disable)

Server Address

Primary Name Server Address to update the DNS entry

Secondary Server Address

Secondary Name Server Address to update the DNS entry

DNS Zone

Domain name space which DNS entry is contained with

Host Name

Hostname of the rounter to put in the DNS entry

Expiry Time

Time period for DNS entry will remain valid

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5.8 Advanced Setting > Routing Configuration

5.8.1 Static

Customer could define some routes out of the other route method (NAT / Port forwarding).

Route Name

Customer defined Route Name

Destination IP Address

The IP address want to forward to

IP Subnet Mask

Subnet Mask of destination IP

Gateway IP Address

Gateway of the destination network

Network Interface

Routing network interface (auto / eth0 / ppp0)

Metric

Priority of the routes. The lower the metric value, the higher priority.

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5.8.2 NAT

NAT (Network Address Translation) protocol translates a public IP address in the WAN to several private IP addresses within the LAN. This page allows users to enable or disable NAT.

Protocol

TCP / UDP / ALL protocol selection

Source IP Address

Defined IP address that would like to take routing action

IP address is 0.0.0.0, which defined to be all external IP information will be routed.

Incoming Port Range

Network Port (s) Range of the network that would like to take routing action

Destination IP Address

Local Area Network Address of the device which forward to

Destination Port Range

Local Area Network Port (s) to forward to

Commonly used port numbers include:

Application

Port number

Protocol

FTP (data)

TCP

FTP (command)

TCP

SSH

TCP, UDP

HTTP

TCP, UDP

POP3

110

TCP

SMTP

TCP, UDP

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5.8.3 RIP

RIP (Routing Information Protocol) which employs the hop count as a routing metric. RIP prevents routing loops by implementing a limit on the number of hops allowed in a path from the source to a destination.

RIP Status

Status of RIP (Enable / Disable)

Version

Version of RIP protocol support

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5.8.4 VRRP

The Virtual Router Redundancy Protocol (VRRP) is a computer networking protocol that provides for automatic

assignment of available Internet Protocol (IP) routers to participating hosts. This increases the availability and reliability of routing paths via automatic default gateway selections on an IP sub-network.

VRRP Status

Status of VRRP (Enable / Disable)

Virtual Device ID

ID of the route. This ID is different for each virtual router on the network

Router Priority

Master routers have a priority of 255 and backup router(s) can have priority between 1 and 254.

Virtual IP Address

The virtual IP address that both virtual routers share.

A virtual router must use 00-00-5E-00-01-XX as its (MAC) address. The last byte of the address (XX) is the Virtual Router Identifier (VRID), which is different for each virtual router in the network. This address is used by only one physical router at a time, and is the only way that other physical routers can identify the master router within a virtual router.

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5.8.5 DMZ

The UltraSAM4W modem can help you add an additional layer of security to your LAN by setting up a DMZ (demilitarized zone) through a PC that contains and exposes your organization’s services to the unsecured WAN for external client visit. An external hacker can only access this particular PC in the DMZ but the other part of your network will be protected.

DMZ Status

Status of DMZ (Enable / Disable)

DMZ IP Address

DMZ Host IP Address

Fill in the IP address of the PC that you want to assign it in DMZ. Check the “Enable” to activate the DMZ function. Note: This function only works when NAT mode is enabled.

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5.9 Advanced Setting > VPN Configuration

5.9.1 PPTP

PPTP (Point-to-Point Tunneling Protocol) enables user to set up a virtual point-to-point tunnel over the Internet between UltraSAM4W and PPTP server. All the data are encrypted during the transmission so that the security of data transmission is guaranteed.

To create a new profile, please click Add button.

Enable VPN

Enable / Disable PPTP service

Profile Name

User defined PPTP profile name

VPN Server Address

IP address of VPN server which UltraSAM4W connect to

Username

Username for PPTP service

Password

Password for the PPTP service

Authentication Type

Authentication method in a PPTP

Metric

Priority of the PPTP setting profile

The lower the metric value, the higher the priority

Fill in the username, password and IP address of the remote server that you want to connect to through PPTP. After fill in the information, click Save to activate the function.

TEMPLATE:

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1. Access UltraSAM4W Main Page, Enter APN/PIN and achieved Public IP condition.

2. Internet Setting -> VPN -> PPTP

3. Click Add button to create a new profile

4. Fill in the parameter

Profile Name Customer defined name VPN Server Address PPTP Server IP Address Username corresponding PPTP’s account username Password corresponding PPTP’s account password Authentication Type Type of authentication (eg. MS-CHAP-V2) Metric 10

5. Click Save to store the setting

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5.9.2 Ipsec

The UltraSAM4W modem can help you set up a VPN (Virtual Private Network) over a public telecommunication infrastructure such as the Internet, providing remote offices or individual users secure access to your organization’s network. It aims to avoid an expensive system of owned or leased lines that can be used by only one organization.

To create a new profile, please click Add button.

Enable VPN

Enable / Disable Ipsec service

Profile Name

User defined Ipsec profile name

Remote Gateway

Remote Ipsec Gateway

- Public IP address of the Ipsec server

Remote Address/Net to Join

- IP address of Remote server on the VPN connection (eg. 192.168.1.1)

Remote Address/Net Mask

- Network Mask of Remote server on the remote network

Road Warrior

Click this to configure the VPN connection for Road Warrior (connection from a dynamic IP Address) use.

Local LAN

Local Address/Net to Join

- Local IP address of the VPN connection

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Local Address/Net Mask

- Local IP Network Netmask of the VPN connection

Negotiation

Encap Protocol

- Encapsulation protocol used in the VPN connection

IKE Mode

- IKE mode used in the VPN connection

PFS

- PFS On/Off Selection

IKE Encryption

- IKE encryption type used in the VPN connection

IKE Hash

- IKE Hash type used in the VPN connection

Ipsec Encryption

- IPSec encryption type used in the VPN connection

Ipsec Hash

- IPSec Hash type used in the VPN connection

DH Group

- DH Group used in the VPN connection

DPD Action

- DPD Action used in the VPN connection

DPD Keep Alive Time

- Time in seconds for DPD to keep alive

DPD Timeout

- Time in seconds for DPD to timeout

IKE Rekey Time

- IKE Rekey time used in the VPN connection

SA Life Time

- SA Life time used in the VPN connection

Key Mode

- Type of key mode used in the VPN connection. User can choose:

Pre Shared Key RSA Keys Certificates

Key mode requires different configuration options

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TEMPLATE:

1. Access UltraSAM4W Main Page, Enter APN/PIN and achieved Public IP condition.

2. Internet Setting -> VPN -> Ipsec

3. Click Add button to create a new profile

4. Fill in parameter

Remote Ipsec Gateway Remote Gateway Public IP Address Remote Address/Net to Join Remote Gateway Local IP Address

(the 4th group set to be “0” represent 1~255, 192.168.1.0 represent

192.168.1.1 ~ 192.168.1.255) Remote Address/Net Mask Remote Gateway Local IP Address Net Mask Local Address/Net to Join Local Address IP Address

(the 4th group set to be “0” represent 1~255, 192.168.2.0 represent

192.168.2.1 ~ 192.168.2.255) Local Address/Net Mask Local Address Net Mask Encap Protocol ESP IKE Mode Main Pfs On IKE Encryption AES Ipsec Hash MD5 DH Group Group2 (1024) DPD Action None DPD Keep Alive Time 10 DPD Timeout 60 IKE Rekey Time 3600 SA Life Time 28800 Key Mode Pre Shared Key Pre Shared Key customer defined (example: 123456) Remote ID customer defined Local ID customer defined

5. After parameters entry, click Save to store & activate the Ipsec feature

6. If using another UltraSAM4W for another side, all parameters should be similar except the Addressing

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5.9.3 OpenVPN

OpenVPN is an open source software application that implements virtual private network (VPN) techniques for creating secure point-to-point or site-to-site connections in routed or bridged configurations and remote access facilities. It uses a custom security protocol that utilizes SSL/TLS for key exchange. To create a new profile, please click Add button.

Enable VPN

Enable / Disable OpenVPN service

Profile Name

User defined OpenVPN profile name

OpenVPN Type

Server, Client or Peer-to-peer Setting of OpenVPN

Server Port

Server setting: Port definition, UDP or TCP

VPN Network Address

VPN services Network IP Address

VPN Network Mask

VPN services Network Mask

Generate DH.

DH. Difie-Hellman parameter. Generate the server and client keys used by the VPN service.

Server Certificates

The applicable details to identify the OpenPVN server and create a CA certificate based on the information entered.

Authentication Type

Authentication type used on the VPN connection.

Certificate

Username / Password

Certification Management

Certification Generate/Download/Revoke Management

TEMPLATE:

UltraSAM4W Server

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1. Access UltraSAM4W Main Page, Enter APN/PIN and achieved Public IP condition.

2. Internet Setting -> VPN -> OpenVPN

3. Click Add button to create a new profile

4. VPN Edit

Profile Type OpenVPN Enable VPN Enable Profile Name Any profile name is fine OpenVPN Type Server Server Port 1194 (any port which is not being used) UDP/TCP VPN Network Address 10.0.0.0（Private Network） VPN Network Mask 255.255.255.0 Click Generate DH If first time using, Generate DH will take over 30mins to complete

5. After finishing step 3, fill in Server Certificates’ information & click Generate CA certificate

6. Authentication Type, choose Certificate

7. Certificate Management, adding certificate name and fill in the corresponding information

8. Finished Step 6, click Generate, this action should waiting around 3~5 seconds, and click Download to download

the certificate to PC terminal

9. Repeat Step 6~7 for multi-certificate generation

10. Click Save

TEMPLATE:

UltraSAM4W Client

1. Access UltraSAM4W Main Page, Enter APN/PIN and achieved Public IP condition.

2. Internet Setting -> VPN，Select OpenVPN with type Client

Server IP Address Fill in the Server Public IP Address Server Port Server’s Port number & connection type UDP/TCP

3. Click Upload to upload the Certificate generate by the server

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5.10 Applications > NTP/DTS Configuration

5.10.1 Network Time

NTP Synchronization Status

Status of NTP Synchronization (Enable / Disable)

Enable DST

Enable DST function

Time Zone

Time Zone Selection

NTP Server Address

Customer defined NTP server IP address

This page enables the UltraSAM4W modem to synchronize its time with a server in the internet in using TIME protocol. Users can indicate the server in the server address bar. Time zone can be chosen from the Time Zone list, and if the Enable DST is checked, the Daylight saving time will be used.

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5.11 Applications > PAD Configuration

5.11.1 PAD

Host Name

User defined Host Name

Port

Communication Port, beware some port no. used in the system.

Baud Rate

UART communication Baud Rate

Inter-character timeout

Timeout if longer then defined value

Local Encoding

Encoding Activate (Enable / Disable)

PAD Mode

Mode of communication protocol (TCP / UDP / GMTP)

PAD Auto Answer

PAD Auto Answer (default Disable)

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5.12 Applications > SNMP Configuration

5.12.1 SNMP

SNMP (Simple Network Management Protocol) enables one or more PCs in the LAN to monitor and manage a group of hosts and devices in the computer network.

SNMP Status

Status of SNMP (Enable / Disable)

Read-Only Community Name

Allows a managed device for read-only access to node-specific information

Read-Write Community Name

Allows a managed device for read-write access to node-specific information

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5.13 Applications > SMS Configuration

5.13.1 New Message

Destination Number

Phone Destination Number, default to be 5 entry.

Customers could add or reduce the destination number by themselves.

Message Body

Maximum number of characters can vary depending on coding scheme. In GSM7 bit mode 160 characters can be sent within a message but the limit changes to 50 characters if the message includes special characters. The Mobile Phone column should contain the entire phone number information with country code (e.g. +61 for Australia), area code and phone number.

5.13.2 Inbox

From

Source of the Message sent from

Time

Time of SMS message received

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Message

Message Body Content

5.13.3 Outbox

Destination of the Message sent to

Time

Time of SMS message sent out

Message

Message Body Content

5.13.4 Diagnostics

SMS Diagnostic providing channel to execute command through an authorized mobile device (white list device). Device could be added to the white list on Inbox / Outbox page.

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5.13.5 Setup

General SMS Configuration

Status of SMS (Enable / Disable)

Message per Page setting

SMS Encoding Scheme

SMSC Address

SMS Configuration for Redirection

Setting for Redirecting SMS message

Administrator could set to Redirect SMS to another mobile device or PC device through TCP / UDP connection

SMS Configuration for Remote Diagnostics

Status of Remote Diagnostic feature (Enable / Disable)

IMPORTANT:

If the remote SMS administration & control feature will be use, please disable the Web GUI SMS capability above. This is to avoid interference with the remote SMS feature.

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5.14 Applications > GPS Configuration

Applies to UltraSAM4W modem equipped with GPS feature which assist users to have GPS tracking function. By using the web browser interface, administrator could get the modem installation location. Please ensure that GPS antenna is properly connected and is located outdoor.

GPS Operation

Status of GPS (Enable / Disable)

GPS Status

GPS Information Status, including location update and satellites information

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5.15 System > Periodic Management

5.15.1 Periodic Management Configuration

5.15.2 Periodic Ping Setting

UltraSAM4W providing periodic ping function which transmit controlled ping packets to Destination Address or Redundant Address. If UltraSAM4W not receives responses to ping command, UltraSAM4W will automatically reboot after “Failure Before Reset” retry.

Destination Address

IP Address for ping packets to transmit to

Redundant Address

Secondary IP Address for ping packets to transmit to

Retry Period

Time period for sending Ping packets

Default 0 means Disable

Failure Retry Period

Time for retry if previous trial failed

Default 0 means Disable

Failure Before Reset

Time of failure to reset the modem unit

Default 0 means Disable

5.15.3 Periodic Reset

UltraSAM4W providing automatically reboot function after a defined time period (minutes). Administrator could configure this feature with adapted to their network.

Force Reset Every

Self-defined Periodic reset time (min)

Default 0 means Disable

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5.16 System > Firewall Configuration

5.16.1 Firewall Setup

UltraSAM4W providing automatically reboot function after a defined time period (minutes). Administrator could configure this feature to adapt to their network. Also, Administrator could change the root password.

Firewall

Status of Internal Firewall setting(Enable / Disable)

Enable HTTP

Enable or Disable for remote HTTP access

Enable SSH

Enable or Disable for remote Telnet SSH access

Enable Ping

Enable or Disable for ping responses on the WWAN connection

Username

Web Browser UI Root Account

Password

New Web Browser UI’s Password

Confirm Password

Reconfirmation of New Web Browser UI’s Password

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5.17 System > File Upload/Save Configuration

5.17.1 Setting

Administrator need to re-enter the root account password to get the right of save, restore UltraSAM4W setting file or even Restore UltraSAM4W device to factory default setting.

Enter password of root

Root account’s password to get authority to save setting to local PC, restore

setting from PC file and Factory Reset

Save a copy of current settings

Click Save button to read the UltraSAM4W setting file

Restored saved setting

Select the setting file by click browse button, click Restore to process

Restore Factory Default

Click Restore to process factory reset

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5.17.2 Firmware Upgrade

Firmware Upgrade page allows administrator to upgrade the UltraSAM4W with a new firmware which stored in local disk. Only root account has the authority to perform the upgrade process. After upgrade process, the UltraSAM4W will restart automatically.

File

Browse the upgrade firmware in Local PC

Upgrade

Upgrade button to start the upgrade process

Caution: DO NOT interrupt the power, network connection or press the reset button during firmware upgrade.

Latest firmware can be access through Intercel’s webpage: www.Intercel.com.au

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5.18 System > System Log Configuration

5.18.1 Log

The log page shows the most recent log record of the system. It shows some important data during the set-up of the 3G connection. It is only useful for customer support.

5.19 System > Reboot Configuration

To perform the reboot, click on the Reboot button. User will be asked to confirm the decision. The reset will take about 90 seconds to be finished.

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5.20 Remote SMS Administration

5.20.1 SMS

The remote SMS administration feature enables the user to control and manage the UltraSAM4W thru the use of SMS commands. This feature is available on specific firmware releases (from V0.0.9 and onwards). Please check with Intercel if you need this feature.

IMPORTANT:

The SMS feature in GUI must be “Disabled” prior to running this feature. Otherwise, the feature will not work as all received SMS will be diverted to the GUI inbox. The SMS commands are case-sensitive hence, must be used exactly as depicted below.

The syntax as follows:

Cellinfo

Expected response:

DevName: UltraSAM FW: Ver-0.0.5 SerNo: XXXXXXXXXXXXXXX IMEI: XXXXXXXXX IMSI: XXXXXXXXXXXX

Cellstatus

Expected response:

System mode: LTE Technology: WCDMA/LTE Band: 850/LTE B1 Status: ‘connected’ Access Tech: SELRAT=XX RSSI: RSRP: RSRQ: CSQ:

GetAPN

Expected response:

APN: Telstra.internet Addr: <IP Address>

GetPLMN

Expected response:

+COPS: (1, “Telstra Mobile”, “Telstra”, 50501,2 ……….

Note: This is a scan network command. Please give it a little more time to process.

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Gethistory

Expected response:

Tx/Rx Traffic as of today: TX Bytes: XXXXX RX Bytes: XXXXX

Note: If the device is not connected to the 3G/4G network, the statistics cannot be downloaded. The Tx/Rx statistics is computed for every start of PDP session and is zeroed out if the APN is changed/disconnected.

Setplmn=<OprIdentifier>,<AcT>

Expected response:

+COPS: (1, “Telstra Mobile”, “Telstra”, 50501,2 ……….

Note: <OprIdentifier> is the Operator Identifier Code (MCC/MNC in numeric format only for operator selection)

i.e. Telstra : 50501

<AcT> is the Access Technology i.e. 0 : GSM 2 : WCDMA 7 : LTE

SetBand=<Band Index No>

Expected response:

System Mode: XXXX BAND: xxxx

Note: Band Index No. can be as the following:

00, Automatic 01, UMTS 3G Only 02, GSM 2G Only 03, Automatic 04, Automatic 05, GSM and UMTS Only 06, LTE Only 07, GSM, UMTS, LTE 08, CDMA, HRPD, GSM, UMTS, LTE 09, CDMA only 0A, HRPD only 0B, Hybrid CDMA/HRPD 0C, CDMA, LTE 0D, HRPD, LTE 0E, CDMA, HRPD, LTE 0F, CDMA, GSM, UMTS 10, CDMA, HRPD, GSM, UMTS 11, UMTS and LTE Only 12, GSM and LTE Only

Note: After doing “SetBand”, please do “CellStatus” and check if the !SELRAT parameter is equal to the sent band index number. (SELRAT correspond to SELected Radio Access Technology).

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Reboot

Expected response:

Reboot command received, please do cellstatus after 90 seconds (2 times)

Action:

Device will reboot.

Setapn=<APNName>,<username>,<password>,<AuthType>

Expected response:

APN will be changed, device will reboot. Pls do Cellstatus after 90 sec

Note: <APNName> is the Operator Access Point Name (APN). I.e. Telstra: Telstra.extranet <Username> is the user name for the APN access <Password> is the password for the APN (Not to be confused with SIM Code) <AuthType> is either CHAP if no authentication is required (no user/password) or PAP if authentication is required.

IMPORTANT:

If the received SMS does not contain any of the above SMS commands, the SMS will be automatically removed/deleted from the SIM card storage.

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6 Troubleshooting

The modem is switched on but it cannot connect to the network (internet LED is OFF).

Please check:

 That the antenna is properly connected and the value of the signal strength, please refer to status summary.

If the signal is too weak, the modem might have difficulties to connect.

 That SIM card has a valid subscription and is not locked due to a pin code (see the configuration instructions

to take care of the pin code). Put the SIM card in a mobile phone to check it if necessary.

 That the SIM card is properly inserted in the UltraSAM4W modem. Remove it from the modem and plug it

again.

 Your firmware configuration: APN and PPP username/password, SIM pin code management.

If you do not see any improvement, please use the “Reset to Default” function (either use the Reset Button or the HTTP interface): it is going to reset the UltraSAM4W modem to its factory default configuration. You will need to configure again the UltraSAM4W modem.

The modem is connected to the network (Internet LED is ON) but the PC, that is connected to the UltraSAM4W modem through an Ethernet cable, cannot browse internet.

Please check:

 That the Ethernet cable is properly connected between the UltraSAM4W modem and the PC.  The IP configuration of PC. The Ethernet connection can be set to have either a “static” IP address or

configuration or to use the “automatic” mode (DHCP). It is preferable to use the automatic mode to get the IP

and DNS addresses from the UltraSAM4W modem.

 There is no DNS addresses discrepancy between the UltraSAM4W modem and the PC. Check the DNS

addresses on the “Summary” page of the HTTP interface of UltraSAM4W and on your PC Ethernet connection status.

To disable and re-enable the Ethernet connection of your PC can also help to reset the IP configuration.

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7 Appendix: Abbreviations and Acronyms

APN Access Point Name DHCP Dynamic Host Configuration Protocol DNS Domain Name Service HTTP Hypertext Transfer Protocol IMEI International Mobile Equipment Identity LAN Local Area Network NAT Network Address Translation PPP Point-to-Point Protocol PUK PIN UnBlock WAN Wide Area Network WWW World Wide Web

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Notes

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Contact Information

Australia (Headquarters)

33 Glenvale Crescent Mulgrave 3170 Victoria, Australia Ph: +61 (0)3 9239 2000 Fx: +61 (0)3 9561 2614 Email: Intercel@Intercel.com.au Internet: www.Intercel.com.au

New Zealand

For New Zealand Customers Toll Free No: 0800 742 600

United Kingdom

5 Elstree Gate Elstree Way Borehamwood Hertfordshire WD6 1JD Email: intercel@intercel.co.uk

Hong Kong

Unit 6, 17th Floor Vanta Industrial Centre 21-33 Tai Lin Pai Road Kwai Chung, New Territories HKSAR of the PRC Ph: +852 2362 9018 Fx: +852 2648 8806

Shenzhen

Room 1303, 13/F, West Wing

Tian’an High-Tech Plaza Phase II Tian’an Cyber Park

Futian, Shenzhen China Ph: +86 755 8835 3778 Fx: +86 755 8835 2489

The information in this document is believed to be accurate in all respects at the time of publication but is subject to change without notice. intercelTM assumes no responsibility for errors and omissions, and disclaims responsibility for any consequences resulting from the use of information included herein. Additionally, intercelTM assumes no responsibility for the functioning of undescribed features or parameters. intercelTM reserves the right to make changes without further notice. intercelTM makes no warranty, representation or guarantee regarding the suitability of its products for any particular purpose, nor does intercelTM assume any liability arising out of the application or use of any product or circuit, and specifically disclaims any and all liability, including without limitation consequential or incidental damages. intercelTM products are not designed, intended, or authorized for use in applications intended to support or sustain life, or for any other application in which the failure of the intercelTM product could create a situation where personal injury or death may occur. Should Buyer purchase or use intercelTM products for any such unintended or unauthorized application, Buyer shall indemnify and hold intercelTM harmless against all claims and damages.

Intercel Ultra SAM4W User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual