Interactive Intelligence Audiocodes Mediant 800 based, HP ProLiant Gen8 Medium Installation And Configuration Manual

Interaction Media Server Appliance

Installation and Configuration Guide

Audiocodes Mediant 800 based Media Server

HP ProLiant Gen8 Medium Interaction Media Server

HP ProLiant Gen8 Large Interaction Media Server

Interaction Media Server ™ 4.0

Interaction SIP Proxy Server ™ 4.0

Last updated April 10, 2014

(See Change Log for summary of changes made to this document since GA.)

Abstract

The Interaction Media Server appliance is a pre-built Windows Server 2008 R2 server. Additional configuration is required once the server is connected to the network. This guide describes the basic installation and configuration process for the Interaction Media Server Appliance.

Interactive Intelligence, Inc.

7601 Interactive Way

Indianapolis, Indiana 46278

Telephone/Fax (317) 872-3000

www.ININ.com

DC-014-4.0-IMSD-03

Interactive Intelligence, Interactive Intelligence Customer Interaction Center, Interaction Administrator, Interaction Attendant, Interaction Client, Interaction Designer, Interaction Tracker, Interaction Recorder, ION, icNotify, Interaction Mobile Office, Interaction Optimizer, and the “Spirograph” logo design are registered trademarks of Interactive Intelligence, Inc. Interactive Intelligence Group, Inc., Interaction Center Platform, Interaction Monitor, Customer Interaction Center, EIC, Interaction Fax Viewer, Interaction Server, Interaction Voicemail Player, Interactive Update, Interaction Supervisor, Interaction Migrator, and Interaction Screen Recorder are trademarks of Interactive Intelligence,

e-FAQ and Interaction Director are registered trademarks of Interactive Intelligence, Inc. e-FAQ Knowledge Manager, Interaction FAQ, and Interaction Marquee are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2002-2014 Interactive Intelligence, Inc. All

rights reserved.

Interaction Desktop

rights reserved.

Interaction Process Automation is a trademark of Interactive Intelligence, Inc. Deliberately Innovative, Interaction Feedback, and Interaction SIP Station are registered trademarks of Interactive Intelligence, Inc. The foregoing products are ©2009-2014 Interactive Intelligence, Inc.

Interaction Edge and Interaction Mobilizer are registered trademarks of Interactive Intelligence, Inc. Interaction SIP Bridge, Interactive

Intelligence Marketplace℠, Interactive Intelligence Communications as a Service℠, CaaS Quick Spin™, and Interactive Intelligence CaaS℠ are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2012-2014 Interactive Intelligence, Inc. All rights reserved.

Bay Bridge Decisions, Interaction Script Builder, and Interaction Speech Recognition are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2013-2014 Interactive Intelligence, Inc. All rights reserved.

This product includes software licensed under the Common Development and Distribution License (6/24/2009). We hereby agree to indemnify the Initial Developer and every Contributor of the software licensed under the Common Development and Distribution License (6/24/2009) for any liability incurred by the Initia l Developer or such Contributor as a result of any such terms we offer. The source code for the included software may be found at http://wpflocalization.codeplex.com

A database is incorporated in this software which is derived from a database licensed from Hexasoft Development Sdn. Bhd. ("HDSB"). All software and technologies used by HDSB are the properties of HDSB or its software suppliers and are protected by Malaysian and internationa l copyr ight laws. No warranty is provided that the Databases are free of defects, or fit for a particular purpose. HDSB shall not be liable for any damages suffered by the Licensee or any third party resulting from use of the Databases.

Other brand and/or product names referenced in this document are the trademarks or registered trademarks of their respective companies.

Interactive Intelligence (Interactive) has no responsibility under warranty, indemnification or otherwise, for modification or customization of

any Interactive software by Interactive, Customer or any third party even if such customization and/or modification is done using Interactive

DISCLAIMER

tools, training or methods documented by Interactive.

Interactive Intelligence, Inc. 7601 Interactive Way Indianapolis, Indiana 46278 Telephone/Fax (317) 872-3000

www.ININ.com

Interaction Media Server is a trademark of Interactive

Interaction Center Platform statement

This document may describe Interaction Center (IC) features that are not available or licensed in your IC product. Multiple products are based on the Interaction Center Platform, and some features are disabled or unavailable in some products.

Products based on the Interaction Center Platform include:

• Interactive Intelligence Customer Interaction Center® (CIC)

• Messaging Interaction Center™ (MIC™)

Since these products share some common features, this document is intended for use with all IC products, unless specifically stated otherwise on the title page or in the context of the document.

How do I know if I have a documented feature?

Here are some indications that the documented feature is not currently licensed or available in your version:

• The menu, menu item, or button that accesses the feature appears grayed-out.

• One or more options or fields in a dialog box appear grayed-out or do not appear at all.

• The feature is not selectable from a list of options.

If you have questions about feature availability, contact your vendor regarding the feature set and licenses available in your version of this product.

Interaction Media Server Appliance Installation and Configuration Guide 3

Table of Contents

Introduction .................................................................................................................. 7

About the Interaction Media Server appliance..................................................................... 7

Interaction Media Server appliance contents ...................................................................... 7

Safety precautions (Medium and Large Interaction Media Servers only) ................................. 7

About this guide ............................................................................................................. 8

For more information ...................................................................................................... 8

Interaction Media Server appliance hardware specifications ............................................... 8

Factory Image Restoration Procedures (Medium and Large Interaction Media Servers only) . 8

Interaction Media Server Technical Reference .................................................................. 8

Interaction SIP Proxy Technical Reference....................................................................... 9

Interaction Recorder Remote Content Service (not available on all models) ......................... 9

Interaction Session Manager (not available on all models) ................................................ 9

IC Documentation Library ........................................................................................... 10

Interactive Intelligence Support website ....................................................................... 10

Interactive Intelligence Test Lab site ............................................................................ 10

Set up the Interaction Media Server appliance ............................................................ 11

Preliminary hardware setup ........................................................................................... 11

Complete the Windows Server installation ....................................................................... 11

Interaction Recovery Module (Medium and Large Interaction Media Servers only) ................ 13

Add the server to the domain ......................................................................................... 13

View Network Fault Tolerant (NFT) network interface controller teams ................................ 15

Interaction Media Server licenses ................................................................................... 18

I3_FEATURE_MEDIASERVER_TYPE_STANDARD ............................................................. 18

I3_LICENSE_MEDIASERVER_MAX_MEDIA_ENGINES ...................................................... 18

Media sessions .......................................................................................................... 18

Basic sessions ........................................................................................................... 18

Conference sessions ................................................................................................... 18

Fax sessions .............................................................................................................. 19

I3_LICENSE_MEDIA_SERVER_G.729_SESSIONS ............................................................ 19

Acquire an Interaction Media Server license ..................................................................... 19

Apply an Interaction Media Server license ........................................................................ 19

Apply the Interaction SIP Proxy license ........................................................................... 22

Disable Interaction SIP Proxy ......................................................................................... 23

Optional post-installation configuration ...................................................................... 25

Save an as-configured system state ................................................................................ 25

Enable Integrated Lights-Out 4 (iLO 4) (Medium and Large Interaction Media Servers only) .. 25

Install Interaction Recorder Remote Content Service ......................................................... 25

Install Interaction Session Manager ................................................................................ 31

Change log .................................................................................................................. 35

Interaction Media Server Appliance Installation and Configuration Guide 5

Introduction

The Interaction Media Server appliance is a pre-certified server that supports IC applications out of the box. Interaction Media Server is a required subsystem of Interaction Center. Its main purpose is to handle IP-based audio streams. These audio streams include Voice-over-IP (VoIP) active call connections, recordings, and the playing of prompts. This guide describes the Interaction Media Server appliance and the basic installation and configuration process.

In this section:

• About the Interaction Media Server appliance

• Interaction Media Server appliance contents

• Safety precautions

• About this guide

• For more information

About the Interaction Media Server appliance

The Interaction Media Server appliance is a pre-built Windows Server 2008 R2 server. The Interaction Media Server and Interaction SIP Proxy software are pre-installed on the server, and additional configuration is required once the server is connected to the network.

Interaction Media Server appliance contents

Included in the box with the Interaction Media Server appliance are the following items:

• Medium and Large Interaction Media Servers only: The certified Media Server, including an internal USB flash drive (“Interaction Recovery Module”) for restoring the factory image.

• Medium and Large Interaction Media Servers only: Factory Image Restoration Procedures technical reference, HP Proliant server documentation/documentation disk, HP iLO Advanced License (1-yr),

• Interaction Media Server appliance “goody bag” containing Interaction Media Server Appliance Installation and Configuration Guide (this guide), Quality Assurance Report, and Burn In Report.

• Rails for the server rack, along with accompanying documentation.

Safety precautions (Medium and Large Interaction Media Servers only)

Please review the safety precautions included in the HP documentation for information about rack mounting considerations, electrical and general safety guidelines, and server setup. You can find more information on the enclosed HP Proliant documentation disk, on the HP ProLiant Servers page at http://hp.com/go/foundation or at the HP Technical Support site at http://www.hp.com/cgibin/hpsupport/index.pl

Interaction Media Server Appliance Installation and Configuration Guide 7

Introduction

About this guide

This guide provides the procedures necessary for a successful basic installation and configuration of an Interaction Media Server appliance, pre-installed components, and staged-for-installation components.

The guide is intended for partners and implementers who plan to install and configure the appliance. While the Interaction Media Server appliance simplifies the installation process, it does not eliminate the need for a qualified installer.

For more information

For more information about the Interaction Media Server appliance and Interaction Media Server in general, see the documents and website pages listed in this section.

Interaction Media Server appliance hardware specifications

For information about your server’s hardware specifications and hard drive configuration, contact

GlobalLogistics@inin.com

Factory Image Restoration Procedures

(Medium and Large Interaction Media Servers only)

See the Factory Image Restoration Procedures document for instructions on how to restore the factory image (operating system and/or any Interactive Intelligence software) using an internal USB flash drive (“Interaction Recovery Module”).

The Factory Image Restoration Procedures document is included in the box with the Interaction Media Server appliance, and is also located in the Packaged Hardware Documents section of the IC Documentation Library.

Check the IC Documentation Library on the Support website at https://my.inin.com/support/products/ic40/Documentation/index.htm for the latest version.

Interaction Media Server Technical Reference

Interaction Media Server Appliance Installation and Configuration Guide (this guide) makes many references to Interaction Media Server Technical Reference, the guide for new installation and configuration of Media Server 4.0.

Note: The Interaction Media Server Technical Reference includes detailed Media Server installation procedures, functional overviews, configuration details, and optional prerequisites and postinstallation procedures.

The Interaction Media Server Technical Reference is available in the Technical Reference Documents section of the IC Documentation Library. Check the IC Documentation Library on the Support Web site at https://my.inin.com/support/products/ic40/Documentation/index.htm latest version. This document is also located in the Interaction Media Server Appliance’s D:\ININ Documentation directory.

for the

Interaction Media Server Appliance Installation and Configuration Guide 8

Interaction SIP Proxy Technical Reference

Interaction SIP Proxy is a program that enables a server to act in a similar fashion as an Interaction Center server in its ability to route SIP calls to a local area network (LAN), a wide area network (WAN), or to the Public Switched Telephone Network (PSTN).

Additionally, Interaction SIP Proxy can host configuration files and firmware for IP telephones, facilitate locally-based call routes, and provide consistent call routing should a network connection or an Interaction Center server interruption occur.

Note: The Interaction SIP Proxy Technical Reference provides installation and upgrade instructions for the Interaction SIP Proxy software, and also describes initial configuration tasks needed for operation.

The Interaction SIP Proxy Technical Reference is available in the Packaged Hardware Documents section of the IC Documentation Library. See the IC Documentation Library on the Support website at https://my.inin.com/support/products/ic40/Documentation/index.htm document is also located in the Interaction Media Server appliance’s D:\ININ Documentation directory.

for the latest version. This

Interaction Recorder Remote Content Service (not available on all models)

Interaction Recorder Remote Content Service facilitates the retrieval and storage of both audio and screen recordings in your Interaction Center environment. This capability offloads those actions from the Interaction Recorder server that resides on the Interaction Center server thereby granting the Interaction Center server more processing and bandwidth resources for facilitating and handling interactions.

The Interaction Recorder Remote Content Service install is available as a shortcut on the Interaction Media Server appliance desktop (not available on all models).

For licensing, requirements, and installation and configuration instructions, see the Interaction Recorder Remote Content Service Installation and Configuration Guide in the Technical Reference Documents section of the IC Documentation Library.

Check the IC Documentation Library on the Support website at

https://my.inin.com/support/products/ic40/Documentation/index.htm

document is also located in the Interaction Media Server appliance’s D:\ININ Documentation directory.

for the latest version. This

Interaction Session Manager (not available on all models)

Interaction Session Manager is an Interaction Center server subsystem designed to interact with client applications written with IceLib. It provides a layer of business logic, security, and caching that enables commonly shared behavior between client applications. In larger environments, one or more Interaction Session Manager instances can be installed on “off-server” machines to off-load CPU and memory utilization that could potentially affect the performance of the Interaction Center server, if run on the same physical machine.

The Interaction Session Manager install is available as a shortcut on the Interaction Media Server appliance desktop (not available on all models).

For more information on planning, licensing, requirements, and configuration instructions, see Session Manager Developer Application Note in the Technical Reference Documents section of the IC Documentation Library.

See the IC Documentation Library on the Support website at

https://my.inin.com/support/products/ic40/Documentation/index.htm

document is also located in the Interaction Media Server appliance’s D:\ININ Documentation directory.

Interaction Media Server Appliance Installation and Configuration Guide 9

for the latest version. This

Introduction

For more information

IC Documentation Library

The IC Documentation Library merges all help systems and documentation installed on the Interaction Media Server into a single searchable unit. You can view or search the entire documentation set for a document title, topic, term, or keyword. The IC Documentation Library is available on the Support website at

https://my.inin.com/support/products/ic40/Documentation/index.htm

Interactive Intelligence Support website

The IC 4.0 Support website at https://my.inin.com/support/products/ic40/Pages/default.aspx is the central location for the latest IC 4.0 release information, documentation, system software and hardware requirements, telephony platform information, Service Updates, and downloadable utilities.

Interactive Intelligence Test Lab site

The Interactive Intelligence Test Lab site at http://testlab.inin.com/ is a resource for tracking hardware and software components recommended for use with Interaction Center products, tested and approved by Interactive Intelligence.

Interaction Media Server Appliance Installation and Configuration Guide 10

Set up the Interaction Media Server appliance

After you confirm the Interaction Media Server appliance contents, review safety precautions, and understand where to obtain help and additional resources information, you are ready to set up the Interaction Media Server appliance.

In this section, you will learn how to:

• Perform the preliminary hardware setup

• Complete the Windows server OS installation

• Locate the Interaction Recovery Module

• Add the server to the domain

• View Network Fault Tolerant (NFT) Network Interface Controller teams

• Retrieve the required Interaction Media Server licenses

• Apply the Interaction Media Server license and the Interaction SIP Proxy Server license

Preliminary hardware setup

When the Interaction Media Server appliance arrives, unpack it and connect it to the appropriate Ethernet network.

1. Unpack the appliance and install it on a rack with monitor and keyboard access.

2. Connect the appliance to the network.

3. Turn on the appliance. The machine runs through a series of installation and system settings applications and then reboots. The Set Up Windows wizard opens.

Complete the Windows Server installation

This section describes how to run the Set Up Windows wizard and perform other tasks to complete the Windows Server 2008 R2 operating system installation.

1. Run the Set Up Windows wizard. The system installs applicable devices, applies system settings, and reboots the machine. When the system reboots, the Set Up Windows dialog opens.

Interaction Media Server Appliance Installation and Configuration Guide 11

Set up the Interaction Media Server appliance

Complete the Windows Server installation

2. Select the appropriate Country or Region, Time and Currency, and Keyboard layout from the respective drop-down lists and click Next.

3. In the Microsoft Software License Terms dialog, review the agreement, select the I accept the license terms check box, and click Start.

4. After Windows finalizes the settings and returns a message stating the user’s password must be changed before logging on for the first time, click the OK button. The Administrator login appears.

5. Type the Administrator password, enter it again to confirm the password, and then click the right arrow key.

6. When the Your password has been changed message appears, click the OK button. Windows prepares your desktop.

7. Minimize the Initial Configuration Tasks dialog and double-click the HP Software License Agreement icon located on the Desktop.

8. Medium and Large Interaction Media Servers only: When the Hewlett Packard

Software License Agreement screen opens, review the agreement and click I Agree.

Note: If you click I Disagree, the Shutdown Server? dialog appears. Click Yes to shut down

the server.

9. Maximize the Initial Configuration Tasks dialog to configure the server. For example, you can set computer information, install updates and determine how future updates are received, and customize settings.

Interaction Media Server Appliance Installation and Configuration Guide 12

+ 23 hidden pages

Interactive Intelligence Audiocodes Mediant 800 based, HP ProLiant Gen8 Medium Installation And Configuration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual