Interactive Intelligence 390, 480e User Manual
Interactive
Intelligence
390/480e
Phones
User Guide
Last revised: April 27, 2004
Contents
Introduction ................................................................................................1
Installation and Setup..............................................................................1
Installation ..............................................................................................1
1. Connect the handset cord ........................................................1
2. Attach the stand..........................................................................2
3. Connect the cords ......................................................................2
4. Press the cords into grooves ....................................................2
5. Install the phone ........................................................................3
6. Install the phone on a wall........................................................3
7. Insert number card ....................................................................4
Screen and Softkey Setup ....................................................................5
Getting Started ..........................................................................................8
Idle State 1 ............................................................................................8
Pickup ..............................................................................................8
VMail - Interaction Mail Menu ....................................................9
DND- Do not Disturb ..................................................................9
CallFwd- Call Forwarding..............................................................9
Status ................................................................................................9
More ................................................................................................9
Idle Sta
te 2
..........................................................................................
10
Mail ..............................................................................................10
Phone Log In ................................................................................10
Connected State 1..............................................................................10
Transferring Calls..........................................................................11
Park ..............................................................................................12
Conference Calls ..........................................................................12
NewCall - New Call (Hold feature) ..........................................12
More ..............................................................................................13
Connected State 2 ............................................................................13
Disconnect a call ..........................................................................13
UnHold a call ................................................................................13
Inbound Call State............................................................................14
Interactive Branding ..............................................................................15
Other Phone Features............................................................................16
480e special features not found on the 390 ....................................16
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Sayson Technologies Ltd. will not accept liability for any
damages, including long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The information contained in this documentation is subject
to change without notice.
Sayson Technologies Ltd.
Tel. 604.730.1842
Fax. 604.732.8726
www.sayson.com
sales@sayson.com
Copyright 2002 Sayson Technologies Ltd.
All Rights Reserved. Printed in Canada
Deleting an Entry from the Directory ......................................28
Deleting all Entries in the Directory ........................................29
Locking the Directory..................................................................29
Unlocking the Directory..............................................................29
Using the Callers List ..................................................................29
Viewing the Callers List ..............................................................30
Calling an Entry in the Callers List ..........................................30
Copying from the Callers List to the Directory ......................30
Changing a Number in the Callers List before Dialing ........31
Deleting an Entry in the Callers List ........................................31
Deleting all Entries in the Callers List ......................................31
FAQ ..............................................................................................................32
Limited Warranty ....................................................................................35
Exclusions ............................................................................................35
Warranty Repair Services....................................................................36
After Warranty Service........................................................................36
Important Safety Instructions ............................................................37
Installation ............................................................................................37
Use ........................................................................................................37
US Regulations - Please Read Carefully..........................................39
Federal Communications Commission (FCC) Notice ..................39
EMI/EMC (FCC Part 15)........................................................................41
Special Note..............................................................................................42
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Customizing your phone—Options Menu......................................17
Setting your Options ..........................................................................17
1. Language ....................................................................................18
2. Time/Date ................................................................................18
3. Set ring tone ..............................................................................18
4. Clear Message Waiting ............................................................18
5. Area Code..................................................................................18
6. Contrast Level ..........................................................................18
7. Security Numbers ....................................................................19
8. Live Dialpad..............................................................................19
9. Set Audio ..................................................................................19
Predialing a Number ..........................................................................20
Making calls ..........................................................................................20
Using the Redial List ..........................................................................20
Redialing a Number......................................................................20
Deleting the Redial List ..............................................................20
Headset Operation ................................................................................21
Using a headset with your INTERACTIVE
INTELLIGENCE 390 phone ..........................................................21
Making calls using a headset ......................................................21
Receiving calls using a headset ..................................................21
Using a headset with your INTERACTIVE
INTELLIGENCE 480e phone.........................................................21
Making and Receiving calls using a Headset............................23
Dataport Operation ................................................................................23
Adjusting the Volume ............................................................................24
Status Lights ............................................................................................24
Speaker Light........................................................................................24
Telephone Light ..................................................................................25
Timing a Call ........................................................................................25
Additional Phone Features ..................................................................25
Emergency Service Feature................................................................25
Using the Directory ............................................................................26
Adding a Name and Number to the Directory ......................26
Entering Letters and Characters ................................................27
Finding Entries in the Directory................................................27
Changing Entries in the Directory ............................................27
Copying from the Callers List, the Redial List, or
the Display to the Directory ......................................................28
Dialing from the Directory ........................................................28
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Contents
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Interactive Intelligence 390/480e P
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Introduction
This manual covers the use of INTERACTIVE
INTELLIGENCE 390 and 480e phones with the
INTERACTIVE INTELLIGENCE phone system.
These phones provide an easy-to-use interface through
its large screen and 6 softkeys. By providing this interface, the user no longer has to remember all the phone
feature codes to perform functions such as call handling, or extension management.
This manual should therefore be used in place of the
Telephone User Interface Quick Reference provided
with the telephone. Please continue to refer to The
Analog Telephone Interface Guide for all other
INTERACTIVE INTELLIGENCE features.
Installation and
Setup
Installation
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked . Insert one end of handset cord into the
jack until it clicks into place. Then route the handset
cord through the groove as shown in the illustration
on the next page. Attach the handset to the other end
of the handset cord.
the bottom the stand. This will allow the stand to sit
flat on a desk surface.
5. Install the phone
If you have installed the stand and are using the phone
on a desk:
Simply turn the telephone over so it rests on the stand.
Connect the phone cord to a phone jack and plug the
power adapter into a power outlet.
6. Install the phone on a wall
1. Connect the cord to the wall jack (A).
2. Coil the phone cord into the space provided on the
back of the phone (B).
3. Align the telephone so the hooks on the wall plate
(C) align with the wall-mount slots on the back of
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Installation and Setup
2. Attach the stand
If you plan to mount the phone on the wall, you do
not need to attach the stand, skip this step. If you plan
to use the phone on a desk, attach the stand by inserting the tabs on the stand (marked with ) into the
slots on the bottom of the telephone. For a higher
viewing angle, use the slots marked . For a lower
viewing angle, use the slots marked . Then rotate
the stand towards the phone until it snaps into place.
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the
phone cord into the slot on the back of the telephone
marked until it clicks into place. Insert the power
cord into the power jack marked . Note: You should
connect the power adaptor to a surge protector or power bar.
4. Press the cords into grooves
Press the cords into two of the grooves provided on
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2
Note: You may wish to purchase a short phone cord from a local
supplier for a wall installation.
Screen and Softkey Setup
After phone is plugged in and powered up, lift the
Handset. If softkey‡labels appear on the screen as
shown next, your phone set up is complete. If this is
the case, skip to this chapter.
If softkey labels do not appear on screen:
1. Please dial 1-866-732-8791 (toll free for most States
within North America) or 604-629-4976 to program
your phone
2. At the voice prompt press 2 to download programming. You will see the next screen, please wait. (No
more than ten seconds).
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Installation and Setup
the phone, as shown here.
4. Push the phone onto the pegs, and then slide it
down until it is secure (D).
5. Plug the power adaptor1 into a power outlet (E).
7. Insert number card
Write your telephone number on the number card, and
place it into the card slot on the telephone, located
under the mouthpiece in the handset cradle. Gently
bend the clear plastic lens into the slot, over the number card.
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‡
The softkeys are the 6 buttons on either side of the screen. The
softkey labels are the text that appears beside the buttons
4. Next, the screen should say either Accept
download from ININ Slot 2 or Slot
4, please press Yes again.
5. Last, the screen should say Download
complete and the phone hangs up itself.
If the screen displays Phone ID not found,
please press the Agent softkey to connect with an
agent.
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Installation and Setup
3. When the screen displays the prompt, “Do you
have a passcode?” select the No.
The screen should now say Accept Download
from ININ Slot 1. Please press
Yes.
Caution: DO NOT pres Yes during a beep. If you
do you may hear a noise similar to a dial up modem or
fax machine. If this happens please hang up and try
again.
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Getting CPE ID...
Do you have a
passcode
-Yes
No-
Quit-
Loading...