InTemp® CX5000 Gateway Manual
The InTemp CX5000 Gateway is a device that uses Bluetooth® Low Energy (BLE) to regularly
configure and download up to 50 CX series loggers and upload the data to the InTempConnect®
website automatically via Ethernet or WiFi. The gateway requires an InTempConnect website
account with gateway privileges and a phone or tablet with the InTemp app to set up the
gateway.
InTemp CX5000
Gateway
Included Items:
• Mounting kit
• AC adapter
Required Items:
• InTempConnect
account
• InTemp app
• Device with iOS or
Android™ and
Bluetooth
• CX series loggers
Specifications
Transmission Range Approximately 30.5 m (100 ft) line-of-sight
Wireless Data Standard Bluetooth 4.2 (BLE)
Connectivity WiFi 802.11a/b/g/n 2.4/5 GHz or 10/100 Ethernet
Power Source AC adapter
Dimensions 12.4 x 12.4 x 2.87 cm (4.88 x 4.88 x 1.13 inches)
Weight 137 g (4.83 oz)
The CE Marking identifies this product as complying with all relevant
directives in the European Union (EU).
Setting up the Gateway
Follow these instructions for setting up the gateway in your
current location. If you are an IT administrator configuring the
gateway for use at a different location, see Setting up the
Gateway at a Different Site.
1. Set up roles on the InTempConnect website for
gateway privileges.
a. Go to www.intempconnect.com and follow the prompts
to set up an administrator account or skip to the next
step if you already have an account.
b. Log into the account at www.intempconnect.com.
c. If you are an administrator or created the account and
will be setting up the gateway, you can skip to step 2
because you automatically have the required privileges.
Otherwise, you must create a role or edit an existing
role to add the privileges. Click Settings and then Roles.
d. Click Add Role and enter a description or select an
existing role. Note: You must be an InTempConnect
administrator or a user with Manage Users and Roles
privileges.
e. Select the Gateway privileges from the Available
Privileges list on the left and click the right arrow button
to move them to the Assigned Privileges list on the right
as shown in this example.
Gateway
Privilege
Create
Shipments
Download Now
and Continue
Download Now
and Restart
Download Now
and Stop
Edit/Delete
Shipments
Manage Logger/
Gateway Profiles
Manage
Gateways
Gateway
Administrator
Description
Set up shipments of loggers via the
gateway.
Download the logger with a gateway
immediately and then continue
logging.
Download the logger with a gateway
immediately and then restart the
logger.
Download the logger with a gateway
immediately and then stop logging.
Change or delete planned shipments of
loggers via the gateway
Set up or edit a gateway profile in
InTempConnect.
Monitor active gateways in
InTempConnect and configure loggers
with the gateway.
Set up and configure a gateway with
the InTemp app.
Select any other privileges you want the user to have
(privileges for the InTempConnect website are noted
with a cloud icon and privileges for the InTemp app
are noted with a mobile device icon).
f. Select a user for this role and click Save. Or, if you need
to add a user, click Save and then click Settings > Users.
Click Add User and enter the email address and first and
last name of the user. Select the role with the gateway
privileges for the user and click Save.
Tip: You can assign these roles to the same user or different
users.
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InTemp CX5000 Gateway Manual
2. Set up a gateway profile.
a. In the InTempConnect website, click Gateways and
then Gateway Profiles.
b. Click Add Gateway Profile.
c. Type a name for the gateway, up to 30 characters.
d. Select the logger family that will be used with the
gateway (you can select more than one).
e. Select what you want the gateway to do with each
logger when connected: Download and Restart,
Download and Continue, or Download and Stop.
Important: Make sure you select either Download
and Restart (CX400, CX450, CX503, CX603, and
CX703 loggers) or Download and Continue if you
want all loggers to continue logging once the
gateway connects to them. Otherwise, if you select
Download and Stop, all logging will stop once the
gateway connects to the loggers and they will need
to be restarted with the InTemp app or through the
gateway with InTempConnect. In addition,
Download and Restart is not available for CX502,
CX602, and CX702 loggers. These loggers will stop
logging upon download if you select this option.
f. Select additional connection controls.
• Immediately connect to any <logger> with a new
sensor alarm. Select this if you want the gateway to
connect to and download any logger (as applicable)
any time a new alarm trips on the logger.
• Immediately connect to any <logger> not seen by this
gateway.* The gateway will automatically connect to a
new logger when it is first recognized. If this option is
disabled, the logger will continue logging, regardless of
what you selected for the Download option in step f. If
this option is enabled, the gateway will follow the
download setting selected in step f. This means if you
selected Download and Restart or Download and Stop
in step f, the logger will restart or stop upon the first
gateway connection.
*Note: Not ideal for storage applications.
• Immediately connect to any recently stopped
<logger>. Select this if you want the gateway to
connect and download a CX500, CX600, or CX700
logger when it stops logging instead of waiting for the
next scheduled connection. This option is not
available for CX400 loggers.
g. Choose how frequently the gateway will connect to and
download the logger: every 12 hours (CX500, CX600,
and CX700 loggers only), day, week, or month.
h. Click Save. The new profile is added to the list of
gateway profiles.
4. Set up and start loggers.
Make sure the loggers that the gateway will be
downloading have been configured and started (requires
privileges). All loggers must be configured with the same
account used to configure the gateway. Refer to the logger
documentation or go to www.intempconnect.com/help for
details on starting loggers. You can also set up the gateway
to configure loggers. See Configuring Loggers with the
Gateway in this manual.
5. Power up the gateway.
a. Insert the appropriate plug for your region into the AC
adapter. Connect the AC adapter to the gateway and
plug it in.
Plug in AC
adapter here
Plug in
Ethernet
cable here
b. Plug in an Ethernet cable if the gateway will be using
Ethernet network settings.
c. Wait a couple of minutes for it to completely power up
before continuing. The LED will be yellow-green while it
powers up and then change to a deep green once it is
ready to set up.
6. Configure gateway network settings.
Note: Ports 123 and 443 must be open for the gateway to
work properly.
a. In the InTemp app, tap the Devices icon and then tap
Gateways at the top of the screen. (Don’t see Gateways?
You must have Gateway Administrator privileges.)
b. The gateway should appear in the list as in this example
and can be identified by its serial number. (The serial
number is located on the outside of the box or on the
back of the gateway). Tap anywhere in the row to
access gateway settings.
If the gateway does not appear, make sure it is powered
up and within range of your phone or tablet or press the
button on the gateway.
c. If the gateway will be using Ethernet with DHCP, the
network settings should be automatically configured. A
green cloud icon indicates that the gateway is
connected to the internet as shown below.
3. Download the InTemp app and log in.
a. Download the InTemp app to a phone or tablet if you
have not already done so.
b. Open the app and enable Bluetooth in the device
settings if prompted.
c. Log in with your InTempConnect user credentials.
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1-800-LOGGERS (U.S. only)
InTemp CX5000 Gateway Manual
If you need to set up Ethernet for static IP addresses
or WiFi, tap Network Settings and tap Ethernet or
WiFi.
d. For Ethernet using static IP addresses: Disable
DHCP. Tap IP Address, Subnet Mask, or Router to
edit the addresses (consult your Network
Administrator). Tap Add DNS Server and enter an
address. Repeat if necessary (the app can store up to
three DNS server addresses). Tap Save.
For WiFi: Select Use Current WiFi Network to use your
phone or tablet’s existing WiFI SSID and then type your
password (the password is not copied from your
mobile device). (Tap Reset WiFi on Gateway to remove
an existing WiFi configuration and enter a different
network name and password.) Tap Save.
Note: If the InTemp app disconnects while saving
network settings, reconnect and enter the network
settings again.
e. The gateway will automatically test the network
connection after saving the settings. You can cancel the
test if necessary. If the test is not successful, make sure
all your settings are entered correctly and saved.
7. Configure the gateway.
a. In the InTemp app, tap the Devices icon and then tap
Gateways at the top of the screen.
b. Tap the gateway to connect to it.
c. Tap Configure.
d. Select a gateway profile; swipe left or right if there are
multiple profiles. (Don’t see a profile? Set one up in the
InTempConnect website as described in step 2. Log out
of the InTemp app and back in to see any new
configurations.)
e. Type a name for the gateway. The gateway serial
number will be used if no name is entered.
f. Tap Start. The status of the gateway should change to
Running in the app.
Once a gateway has contacted InTempConnect for the first
time, a user is created for the gateway in your InTempConnect
account. The user name is listed as CX5000-<gateway serial
number> and the role assigned to this gateway user is the same
role as the user who set up the gateway. Click Settings and then
Users to see the gateway added to the list of users in your
account.
Notes:
• If you have been using a gateway prior to December 2018,
a gateway user will automatically be added for your
gateway.
• CX5000 gateway users must have gateway privileges. If
you edit the CX5000 gateway user role, make sure that
role keeps gateway privileges.
If you disable a CX5000 gateway user, the gateway will no
longer download loggers or connect to InTempConnect.
After a gateway has been started, it will connect to loggers
within range and download them based on the settings in the
profile. Data will be uploaded to the InTempConnect website,
where you can configure loggers, create shipments, search
logger configurations, run reports, or schedule regular delivery
of logged data and other logger information via email (see
www.intempconnect.com/help). Note for CX400 loggers only:
If the CX400 logger being downloaded by a gateway is in an
alarm state, then the logger will be downloaded every hour
until the alarm is cleared.
A signal will be sent to InTempConnect every 10 minutes to
make sure the gateway is still active (see Monitoring the
Gateway with InTempConnect). The gateway LED will also be
green during normal operation (see Gateway LEDs).
Deployment and Mounting Guidelines
Follow these guidelines when selecting a location to place the
gateway:
• The gateway requires AC power and an Internet
connection. Select a location for the gateway that is near
an AC outlet and an Ethernet port (if using Ethernet) or
within range of your WiFi router (if using WiFi).
• The range for successful wireless communication between
the gateway and the loggers is approximately 30.5 m
(100 ft) with full line-of-sight. If there are obstacles
between the gateway and the loggers, such as walls or
metal objects, the connection may be intermittent and the
range between loggers and the gateway will be decreased.
• Use the enclosed mounting kit to mount the gateway to a
flat surface. Use the self-tapping screws and anchors to
affix the gateway mounting plate to a wall or ceiling.
Gateway
mounting
plate
One of four clips to
attach to gateway
Self-tapping
screws and
anchors
1-508-759-9500 (U.S. and International) 3 www.onsetcomp.com
1-800-LOGGERS (U.S. only)
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