7: QUESTIONS AND ANSWERS ................................................ 74
9.1
ACCESSING THE CAMERA ........................................................ 74
9.2
WEB BROWSER ACCESS ......................................................... 75
9.3
CAMERA RELATED ISSUES ....................................................... 76
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Safety and Regulatory Notices
Thank you for purchasing this Intellinet™ Network Camera or
Network Video Server. This user manual includes instructions
for using and managing the camera on your network.
Experience in networking will be helpful when set ting up and
using this product. Updated versions of this document will be
posted to www.intellinet-network.com as they become
available. The latest version of this user manual can also be
found on the Installation CD accompanying this product, along
with user manuals in other languages.
This equipment has been tested and found to comply with the limits for a Class
cause interference, in which case the user, at his own expense, will be required
to take whatever measures may be required to correct the interference. This
digital equipment fulfills the requirements for radiated emission according to
limit B of EN55022/1998, and the requirements for immunity according to
EN55024/1998 residential, commercial and light industry.
R&TTE Compliance Statement
and Satellite Earth Station Equipment) as of April 8, 2000.
Safety
This equipment complies with EN 60950, Safety of Information Technology
equipment.
B computing device pursuant to Subpart B of Part 15 of FCC
rules, which are designed to provide reasonable protection
against such interference when operated in a commercial
environment.
Operation of this equipment in a residential area is likely to
This equipment complies with all the requirements of DIRECTIVE
1999/5/EC OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of
March 9, 1999 on radio equipment and telecommunication
terminal Equipment and the mutual recog nition of their conformity
(R&TTE). The R&TTE Directive repeals and replaces in the
directive 98/13/EEC (Telecommunications Terminal Equipment
- 3 -
Waste Electrical & Electronic Equipment
Disposal of Electric and Electronic Equipment
(Applicable in the European U n ion and other European countries with
separate collection systems)
batteries or accumulators, dispose of these separately acc ording to your local
requirements. The recycling of materials will help to conserve natural
resources. For more detailed information about recycling of this product,
contact your local city office, your household waste disposal servic e or the shop
where you purchased this product. In countries outside of the EU: If you wish
to discard this product, contact your local authorities and ask for the correct
manner of disposal.
Electromagnetic Compatibility (EMC)
This equipment generates radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is e nco uraged to try to correct the
interference by one or more of the following measures:
- Re-orient or relocate the receiving antenna
- Increase the separation between the equipment and receiver
- Connect the equipment to an outlet on a different circuit than the
- Consult your dealer or an experienced radio/TV technician for help
- Check that shielded (STP) network cables are being used with this unit
EU Countries Intended for Use
The ETSI version of this device is intended for home and office use in Austria,
Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy,
Luxembourg, the Netherlands, Portugal, Spain, Sweden, and the United
Kingdom.
The ETSI version of this device is also authorized for use in EFTA member
states: Iceland, Liechtenstein, Norway, and Switzerland.
EU Countries Not intended for use
None.
This symbol on the product or its packaging indicates that this
product shall not be treated as household waste.
Instead, it should be taken to an applicable collection point for the
recycling of electrical and electronic equipment. By ensuring this
product is disposed of correctly, you will help prevent potential
negative consequences to the environment and human health,
which could otherwise be caused by inappropriate waste handling
of this product. If your equipment contains easily removable
receiver
to ensure compliance with EMC standards
- 4 -
Important Information
1. Camera surveillance laws may differ for each country. Contact the local
authorities to avoid any surveilla nce law violations.
2. Note that the image sensor of this network camera can be damaged
permanently if exposed to direct sunlight. Defective image sensors that
have been damaged by prolonged exposure to direct sunlight are excluded
from the product warranty.
3. Indoor network cameras are not weatherproof. Refer to the environmental
specifications included in the back of this manual. For outdoor use, use a
weatherproof case to protect the camera from water, moisture or
temperature (higher or lower than specifications). To keep the camera
clean, gently wipe it with a clean, dry cloth.
4. Be sure to use only the DC adapter provided with your camera. If your
network camera supports Power over Ethernet (see the product
information at the end of this user manual for details), you can use an IEEE
802.3af-compliant PoE injector (mid- or endspan) to provide power to the
camera.
5. Always handle the camera with care, as physical shocks can cause serious
damage to the hardware.
6. Be sure to mount the camera securely to avoid any personal injuries. Keep
the camera out of the reach of children.
7. If the camera does not operate properly, contact your local distributor. Do
not disassemble the product, as that will void the warranty.
8. Technical product support is provided by your dealer or distributor via email and phone. Additional technical suppor t is provided by Intellinet via
the Web site www.intellinet-network.com.
9. Before contacting technical support, be sure to verify that your camera has
the latest firmware version installed (you can access the camera’s system
information page to find out). To expedite your technical support request,
it is recommended to include a very detailed error description in your
message.
10. Should the camera not power up upon initial installation, you need to
discontinue the use of the product immediately.
11. Returns and replacements of defective products are handled by our
network of authorized dealers. Contact the place of purchase.
12. Used cameras, especially those that they were purchased on auction Web
sites, are excluded from the product warranty.
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1: Product Overview
1.1 Network Cameras
Network cameras are closed-circuit television (CCTV) cameras that use the
Internet Protocol (TCP/IP) to transmit image data over an Ethernet or Wireless
LAN connection. As such, network cameras are also referred to as IP cameras.
IP cameras are primarily used for surveillance applications. A number of IP
cameras are normally deployed together with a digital video recorder (DVR) or
a network video recorder (NVR) to form a video surveillance system. Since
network cameras are equipped with an operating system, they do not require
the presence of a DVR or NVR in order to function. In addition, a network
camera can transmit data in a local network as well as over the Internet.
Access to a network camera is typically achieved with a standard Web browser,
such as MS Internet Explorer or Firefox.
Example showing a wireless network camera in a typical setup
Example showing a network camera in a typical setup with an NVR recording
solution
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1.2 Model Overview
This user manual contains information for the following models:
Intellinet
Model
Number
551380 IDC-752IR Night Vision 720p Network Dome N75113
551397 IDC-757IR Outdoor Night Vision 720p Network Dome N77111
551410 IDC-767IR Outdoor Night Vision 1080p Network Dome N77210
551427 IDC-832 720p Network Mini-Dome N73100
551441 IDC-862 1080p Network Mini-Dome N73200
551434 IBC-607IR Outdoor Night Vision Network Bullet
551366 IBC-637IR Outdoor Night Vision 720p Network Bullet
551069 IBC-667IR Outdoor Night Vision 1080p Network Bullet
Product Model
Number in
16-channel
video
surveillance
software
N35010
Camera
N35111
Camera
N37210
Camera
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2: System Requirements
2.1 Hardware Requirements
Your computer hardware should meet or exceed the following
specifications:
CPU: INTEL Dual Core Processor
Video Card: 64 MB graphic card
RAM: 2 GB
OS: Windows XP, Windows Vista or Windows 7/8
2.2 Operating System and Web Browser
Support
Intellinet network cameras support Web-browser based access for all major
operating systems.
Windows XP, Windows Vista and Windows 7/8
- MS Internet Explorer 8.x and 9.x (ActiveX)
- Firefox 15 or higher (Java)
- Google Chrome (Java)
- Opera 9.x (Java)
MacOS X Leopard
- Firefox 3.x (Java)
- Safari 3.x (Java)
Linux
- Firefox 3.x (Java)
- Konqueror (Java)
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2.3 Limitations
Web Browser Access
While it is possible to connect to the network camera with a Web browser other
than MS Internet Explorer, some of the features cannot be used. Refer to the
overview below:
MS Internet Explorer 8.x and 9.x (ActiveX)
- view live video in all formats
- record live video by right-clicking the live video
- listen to audio
- use a microphone to send audio to the camera
- view the video in full-screen mode
- use the digital zoom function
- access the administrator menu and configure the camera
- setting up privacy masking, motion and audio detection
All other browsers (Java)
- view live video in Motion-JPE G format
- access the administrator menu and configure the camera
(with certain limitations)
IP Installer
This application is only compatible to Windows operating systems.
Installation on MacOS systems can be done using the Bonjour discovery service
while the installation on Linux systems requi r es manually changing the IP
address of the system to gain access to the camera. Refer to section 4.1
Connecting to the Camera for installa tion instructions.
16-Channel Viewing / Recording Utility
This application is only compatible to Windows operating systems. Visit
www.networkipcamera.com for a complete list of compatible applications.
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3: Package Contents
You should find the following items in the packaging of your Intellinet video
surveillance product.
1. Network dome camera
2. Quick installation guide
3. Installation CD
4. Mounting hardware and tool
7. Power adapter
-> Input: 110/230 V, 50/60 Hz
If any items are missing, contact your dealer.
-> User manual
-> Hardware installation guide
-> IP Installer Utility
-> Multi-Channel IP Surveillance Utility
-> Output: -12 V DC (other models)
- 10 -
4: Installation
4.1 Connecting to the Camera
Connect the RJ45 network cable from th e camera’s LAN port to your network;
e.g., the router or a LAN switch, then power on the camera . The boot sequence
will take about one minute. You will need to use the camera’s power adapter, or
you can connect the RJ45 cable to a PoE-enabled switch or injector to power
the camera.
By default, the network camera (or video server) searches for a DHCP server
on the network and obtains an IP address automatically. A very common DHCP
server is a router, a device that is found on most networks.
The presence of a DHCP server on your network simplifies the installation and
users with limited knowledge of TCP/IP networks can install the network
camera in minutes. If no DHCP server is found, the network camera will revert
to its default IP address 192.168.1.221.
On Windows systems, you want to use the IP Installer utility t hat finds the
camera on the network and lets you make changes to the configuration.
Once the camera is set up properly, it can be accessed with the computer’s
Web browser. The following sections describe the procedure for Windows,
MacOS and Linux users.
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4.1.1 Windows XP, Vista and Windows 7
Insert the Installation CD into the CD or DVD-Drive.
After a few moments, the CD will automatically start
and display the screen below. If that does not happen,
you need to browse the CD with Windows Explorer and
double-click the autorun.exe file.
1. User Manuals
The user manual for the Intellinet Net w ork Camera is available in electronic
form on the installation CD, along with user manuals in different
languages.
If you encounter differences between the screen shots show n in the user
manual and the actual screen contents, it is recommended that you open
the manual from the CD, as it may be a newer editio n than the printed
version.
2. IP Installer for Windows
This utility is designed to find the network camera on your network and lets
you make changes to the configuration.
3. Video Surveillance Software
Refer to Chapter 6 Video Surveillance Software.
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IP Installer for Windows Installation
Before you start with the installation, make sure that you are connected to
your computer with a user account that has administrator rights. The
screen shots below are taken from an installation on a Wind ows XP system.
The procedure on Vista and Windows 7/8 systems is similar.
To begin the installation, click on the link “IP Installer for Windows.” After
that, depending on your system’s settings, you may see t he message
shown below.
Click on “Run” to continue …
… and click on “Yes” to begin the installation.
Select your preferred installation language, and then click o n “Next.”
Click on “Next” on the following screen as well.
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Specify the location where the program should be installed. The default path is
OK to be used on most systems. Click on “Browse…” to select a different
location and click on “Next” to continue.
Select the Windows Start Menu folder.
Select or de-select the optional Xvid Codec and MSN Plugin. If you are not sure
about these options, it is recommended to keep them selected.
Click “Next” to continue.
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Verify the installation summary and click “Install” to begin the installation.
Once the installation has completed, click on “Finish”.
A new shortcut has been created on your computer
desktop; Double-click it to start th e application.
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IP Installer for Windows
When the program starts, you are presented with the screen shown below.
Depending on your camera model, the screen may look slightly different, but
the functionality is the same. The IP Installe r utility lists all cameras that can be
found on your network. With this utility you can make changes to the
configuration, perform a firmware upgrade, restore the camera to factory
default values, and reboot the camera. Note: It may take up to three minutes
for IP Installer to show a camera that has been recently (re-)started.
The application has three main tabs: Camera, User and About.
Camera tab
UPnP device list: All cameras that are found on the network are displayed on
this tab. Cameras that are shown in red are currently
configured for a different network and cannot be accessed
with the Web browser before the IP settings of the camera
have been adjusted to your network (see Setup).
Search: The Search button can be used to refresh the view. Typically
it is not required to push the button, as the utility starts
scanning the network as soon as it is started.
Link to IE: Select the camera from the list and click this button to open
the camera with MS Internet Explorer. Note: This function
does not work for other Web browsers; however, you can
open the browser manually and open the URL
http://camera_ip_as_shown_in_list (in the example above,
you would open http://192.168.0.102).
- 16 -
Setup: Select a camera from the list and click the Setup button in
Upgrade: Select a camera from the list and click the Upgrade button if
Factory default: If you want to reset the camera settings to factory default
order to open the camera configuration dialog.
you wish to upgrade the firmware of the camera. The
firmware upgrade can also be performed with your Web
browser.
values, you can select a camera from the device list and click
this button. When you do this, you will be asked to enter the
administrator user name and password:
Enter “admin” for both.
You will then see the following message:
Click Yes to perform the factory reset.
Reboot: This function lets you reboot the camera. The procedure is
identical to the factory default function, except the camera
does not lose the settings.
Camera Tab – Setup Function
When you click on the Setup button, you first need to enter a valid
administrator user name and password (see above). You will then be pres ented
with the first page of the Setup menu. The first page shows so me basic
information about the camera.
Click the Next button to open the next page.
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User Account Settings Page
User Name: Enter the user name you wish to use for the new account.
Password: Enter the password for the new user account.
Confirm: Type the password in again.
Mode: There are three possible values to choose from:
1. Admin: User has full access to all camera functions.
2. Operator: User can view the live image and change image
related settings such as brightness, contrast , etc.
3. Viewer: User can view the live video of th e camera, but is
unable to make any changes to the configuration.
Viewer
Authentication: On: Every user that connects to the camera has to enter a
valid user name and password.
Off: A user name and password is only required if the user
wants to change camera-related settings. By setting the
Viewer authentication to off, you allow any user to view the
camera’s live image.
Click the Next button to open the next configuration page.
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Date/Time Settings Page
The network camera is equipped with an internal clock. You can display the
current date and time information on the video, so that when you look at
recorded video material or images you can easily tell when the recording was
made. Before you can use this function, you need to defin e how the camera
obtains the time.
Current Setting: Displays the current date and time.
PC clock: Displays the time of the PC that you are using right now.
Adjust: Keep curre nt setting – no changes are made.
Synchronize with PC – instructs the camera to retrieve the
current date and time from the PC.
Manual setting - allows you to set up the date and time
yourself.
Synchronize with NTP – The camera will obtain the time from
an NTP server. Normally it is no t required to change the NTP
server, as the default server “pool.ntp.org” is always
available. You can, however, manually overwrite the NTP
server by un-checking the option “auto.”
Interval: Define how often the camera should re-synchronize
the time with the NTP server’s time.
Time Zone: Select the correct time zone for the camera to display the
correct date and time.
Click the Next button to open the next configuration page.
- 19 -
Network Settings Page
The default configuration is shown above, and for most users there should be
no need to change these settings. Advanced users can change the following
values:
HTTP Port: This is the Web server port of the camera. The default value
is 80. You can change the value from 80 to a value between
1024 and 65535. Note that when you change the HTTP port,
you need to append the new port to the address of the
camera; e.g., http://192.168.0.102:1024.
IP Address: By default the camera obtains the IP address from a DHCP
server in the network. You can set up the camera with a static
IP address as well by activating the option “Use the follow ing
IP.” If you are not familiar with IP addresses in general or the
IP address setup of your network, you should contact your
network administrator for the correct values.
DNS Setting: A DNS Server (DNS stands for Domain Name System) allows
the camera to contact an e-mail, FTP or NTP server using its
proper domain name (e.g., mail.mydomain.com) rather than
its IP address. If you set up the camera with a static IP
address, chances are that you will need to provide the DNS
server settings yourself as well.
Click the Next button to open the next configuration page.
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PPPoE Settings Page
This page allows defining of the PPPoE settings of the camera. This function is
not required for the vast majority of users, and if you are not planning on
connecting the camera directly to a DSL modem (no network present, just the
camera connects directly to the modem) you can safely skip this pa ge.
PPPoE is a common connection method for ADSL Internet services. It is not
required for cable modem service, or newer DSL services that operate with
dynamic IP addresses.
PPPoE connections require a user ID and password that are typically provided
by your ISP (Internet Service Provider). If there is no router in your network,
and you connect the camera straight to the DSL modem, you need to enter the
user ID and password here, so that the camera can connect to the Internet.
Note: The camera does not support idle timeout, meaning, it stays connected
to the Internet indefinitely. Users of time- or volume-based Internet services
need to be aware of this as the camera can cause significant usage charges for
the service. It is always a better option to have the router handle the PPPoE
connection to the Internet Service Provider, instead of the camera.
Click the Next button to open the next configuration page.
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DDNS Settings Page
DDNS stands for “Dynamic DNS.” DDNS is useful for all users who have an
Internet service with a dynamic IP address. Most DSL services u tilize IP
addresses that are highly dynamic and change as often as once every 24 hours.
Cable modem services typically keep the IP address assigned to a user for a
longer period of time; e.g., up to 30 days. In any case, after a certain amount
of time the IP address of your network will change unless you have a more
business-type Internet service that provides a permanent, static IP address.
Why does it matter if the IP address that the ISP assigns to you changes? If
you never want to access the camera remotely over the Internet, it wouldn’t
and you can skip this section.
If you want to connect to your camera from outside y o ur network, the changing
IP addresses will make this task very complicated, as you never know under
which IP address you can reach your camera. DDNS is the solution to the
problem. Services like DYNDNS.ORG allow signing up for a free account and
setting up domain names like “mycamera.dyndns.org.” T he DDNS service
assigns the current IP address that your ISP has assigned to you to the domain
name you have set up, so that you can always reach your camera at
http://mycamera.dyndns.org (example).
Note: We recommend using the DDNS client that is integrated in your router for
the DDNS service instead of the camera’s DDNS cli ent.
The network camera supports three DDNS providers:
DYNDNS.ORG, DHS.ORG and TZO.ORG.
Server name: Select the service (e.g., DYNDNS.O RG)
User ID: Enter your DDNS user account password here.
Password: Enter the password of your DDNS account here.
Confirm: Repeat the DDNS account password here.
Hostname: Enter the dynamic host name (e.g., “mycamera.dynsns.org”
here. Do not enter http://
Click the Next button to open the next configuration page.
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Language Settings Page
The Intellinet network camera pr ovides a multi-language user interface for
Web-browser access. In order to use this function, you first need to install the
additional languages by uploading them to the camera. The default language is
English. Additional languages can be found on the Installation CD, or you can
download them from the Intellinet Web site at www.networkipcamera.com.
In order to install an additional language, activ ate the option “Upload language
pack” and click Browse. Then select the folder where the language files are
located. The image below shows the available file s.
Select the file of choice and click Open to get back to the language settings
page. Note the file location has been entered in the field in front of the Browse
button.
Click the Next button to open the final configuration page.
- 23 -
Apply Settings Page
This is the last page of the Setup.
All configuration changes you have mad e on the previous screens will be saved
when you click the Apply button. If you have selected an additional language to
be installed on the previous page, cl icking Apply will install that language as
well.
After you click Apply, the main screen of IP Installer shows up, and after a
period of 60 to 180 seconds, the camera will show up in the UPnP device list.
You may need to click the Search button to get the camera to show up again.
Camera tab – Upgrade function
The firmware is basically the operating system of the camera. New functions
are introduced from time to time, and compatibility patches and fixes are
released to make your Intellinet camera an even better product. A firmware
upgrade replaces the internal camera software with a new version.
Note: A failed firmware upgrade can render your camera inoperable.
Before you start with the firmware upgrade, ask yourself a few questions:
1. Has Technical Support instructed me to upgrade, or is my camera operating
erratically or do certain functions in the camera not work as they should?
2. Am I absolutely sure that I downloaded the correct firmware file for my
camera from the Intellinet Web site?
3. Can I be reasonably certain that the power will not go out during the next 10
minutes?
4. Are all unnecessary programs on my computer closed?
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