Operation & Installation Manual
iB301
iB3001
Thank you for purchasing this Intellihot unit.
This unit is designed for years of trouble free operation, and I urge you to read and follow the
instructions in this “Operation & Installation Manual.”
Our mission to create a better heating system began back in the winter of 2005 when a tank
water heater broke down and ooded my basement. By combining the principles of a diesel
engine’s robustness, robotics intelligence, and marine environment durability, we set out to
design a unit from the ground up that would outperform and outlast all others.
Quickly, our goal grew from not just making a better water heater, but creating an intelligent
water heating and delivery system. Innovation is our hallmark and simplicity, e ciency, and
durability are at the core of every lntellihot product.
Our products are proudly engineered and built in Galesburg, Illinois. lntellihot has helped
commercial customers throughout the nation save thousands of dollars while eliminating
downtime. Our talented team of dedicated professionals is ready to assist you and help your
business succeed.
I thank you for purchasing our lntellihot products.
Sincerely,
Sri Deivasigamani
CEO, lntellihot Inc.
Table of Contents
DANGER
1. General Information
1.1 Items Shipped With Condensate Neutralizer . 4
1.2 Serial Number Plate Locations . . . . . . . . . . . . 4
1.3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3.1 telliBot Monitoring Service . . . . . . . . . . 4
1.3.2 Data and Monitoring . . . . . . . . . . . . . . . 5
1.3.3 Security . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3.4 Units Without Wi-Fi Connection . . . . . . 5
1.3.5 Wi-Fi Connections. . . . . . . . . . . . . . . . . 5
2. Safety
2.1 Safety Signal Words. . . . . . . . . . . . . . . . . . . . . 6
2.2 Installation Warnings . . . . . . . . . . . . . . . . . . . . 6
2.3 Gas Leak Noti cation Alarm . . . . . . . . . . . . . . 7
2.4 Carbon Monoxide Hazard . . . . . . . . . . . . . . . . 7
3. Technical Speci cations
3.1 Speci cations Chart . . . . . . . . . . . . . . . . . . . . 8
3.2 Clearance Requirements . . . . . . . . . . . . . . . . . 8
3.3 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.4 Dimensional Speci cations . . . . . . . . . . . . . . . 9
3.5 Wi-Fi Technical Requirements. . . . . . . . . . . . . 9
3.6 Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3.6.1 Carbon Monoxide (CO) Sensor. . . . . . 10
3.6.2 Gas Sensor . . . . . . . . . . . . . . . . . . . . . 10
3.6.3 pH Sensor . . . . . . . . . . . . . . . . . . . . . . 10
3.6.4 Leak Sensor. . . . . . . . . . . . . . . . . . . . . . 11
3.6.5 Temperature Sensors . . . . . . . . . . . . . . 11
3.7 Boiler Interlock . . . . . . . . . . . . . . . . . . . . . . . . 11
3.8 Accessory Relay Kit . . . . . . . . . . . . . . . . . . . .11
To avoid product damage, personal injury, or
even possible death, carefully read, understand,
and follow all the instructions in this Operation
and Installation Manual before installing this
product. Improper installation, adjustment, alteration,
or maintenance can cause injury, loss of life, and/or
property damage. This unit should be installed and
serviced by a qualified technician. The lack of proper
service can result in a dangerous condition.
Due to Intellihot’s policy of continuous product improvement
and technology, the design and/or technical specifications in
this manual are subject to change without notice.
This manual contains safety information, installation
instructions, and maintenance procedures. It must be left
with the product user or placed near the gas-fired appliance
in a noncombustible location. The product user should
retain this manual for future reference.
Contact Information
Call us, your dealer, first if you have any questions about this
product. We can help answer questions about installation,
operation, or if there are damaged or missing parts when
unpacking this unit from the shipping box.
4. Preparation Before Installation
4.1 Selecting an Indoor Installation Site . . . . . . . . 11
5. Piping Con guration Examples
6. Condensate Drain Line
7. Electrical
7.1 Electrical Code Requirements . . . . . . . . . . . . 14
7.2 Electrical Connections . . . . . . . . . . . . . . . . . . 14
8. Setup and Operation
8.1 Overview of Operation. . . . . . . . . . . . . . . . . . 14
8.2 Attaching Temperature Sensors . . . . . . . . . . 14
8.3 How to Test Carbon Monoxide Alarm . . . . . . 15
8.4 Mobile Application . . . . . . . . . . . . . . . . . . . . . 15
9. Maintenance
9.1 Neutralizer Media. . . . . . . . . . . . . . . . . . . . . . .17
9.2 Replacement Procedure . . . . . . . . . . . . . . . . .17
10. Troubleshooting
10.1 Troubleshooting Guide . . . . . . . . . . . . . . . . . . 18
11. Warranty
11.1 Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
12. Product Warranty Card
12.1 Warranty Card . . . . . . . . . . . . . . . . . . . . . . . . 21
Dealer Contact Information.
3 iB301 / iB3001
October 2017 - Revision 00
1. General Information
1.1 Items Shipped With Condensate Neutralizer
The following items are shipped with the unit.
• Media bag
• 2 temperature sensors
• 2 temperature clips
• 2 temperature sensor harness
• Manual
• Power supply
WARNING
The condensate drain line(s) from the gasfired appliance must have a p-trap or some
other form of a vapor trap to prevent exhaust
gas from being forced into the condensate
neutralizer. The p-trap forms an air block (trap) which
prevents carbon monoxide from exiting the gas-fired
appliance and flowing into the condensate neutralizer
through the condensate drain line or the gas exhaust
outlet pipe. Improper installation of the condensate
drain line(s) leading to the unit can result in excessive
levels of carbon monoxide, which can lead to severe
personal injury or death.
1.2 Serial Number Plate Locations
The unit’s serial number is located near the inlet and outlet
port, as shown. Please provide this serial number whenever
inquiring about service or warranty solutions.
Serial Number: ________________
Date of Installation: ___ / ___ / ______
1.3 Features
1.3.1 telliBot Monitoring Service
The telliBot Monitoring Service is a Wi-Fi enabled,
prognostics and predictive maintenance service for
the telliBot (unit). Many of the automatic features help
transform any gas-fired appliance into a smart device which
can be remotely monitored. With or without this service the
unit monitors room conditions and warns about potentially
damaging or hazardous conditions. Using the paid service
allows Intellihot to monitor the unit and control it either
remotely or on-site using the app on a mobile device.
Benefits of the Service
1. Monitoring - Units are monitored 24/7/365 by Intellihot,
who is able to remotely perform appropriate actions if
problems arise.
2. Free Media - Proactively monitors the neutralizer media
and ships replacement media prior to needing to be
changed.
3. Notifications - Monitors various parameters and sends
appropriate notifications alerting of potential issues.
4. Automatic Firmware Updates - Unit is updated with the
latest software and updates whenever connected to the
Internet.
iB301 / iB3001 General Information 4
November 2017 - Revision 00
5. Prognostics and Predictive Analytics - These reports are
available on any smart phone.
a. pH Sensor – Unit measures the pH level of
condensate generated by the gas-fired appliances on a
daily, weekly, and monthly basis.
b. Water Temperature Monitoring - The inlet/outlet
water temperatures are monitored and recorded.
c. Gas Sensor – Leakage of combustion gas is actively
monitored and the unit provides visual and audible
alerts.
d. CO Sensor – The presence of CO (carbon monoxide)
gas is actively monitored and the unit provides visual
and audible alerts when levels exceed recommended
standards.
e. Leak Sensor – Water leakage is actively monitored and
the unit provides visual and audible alerts. This feature
only monitors the surface on which the unit is sitting
on.
1.3.2 Data and Monitoring
With the telliBot monitoring service, the unit automatically
generates and sends data to Intellihot servers. The data is
gathered electronically and is sent to Intellihot’s servers via
secured HTTPS. The monitored data includes operational
parameters such as inlet and outlet temperatures, pH values,
any gas leakage, any CO leakage, and any water leakage. If
the unit experiences any problems or error codes, the user is
notified of the issue immediately.
1.3.3 Security
The unit communicates via the Internet using an encryption
protocol to keep any monitored information secure.
1.3.4 Units Without Wi-Fi Connection
This unit operates effectively to continuously monitor all the
programmed functions with or without a Wi-Fi connection.
1.3.5 Wi-Fi Connections
Wi-Fi connection must meet the technical requirements of
“3.5 Wi-Fi Technical Requirements” on page 9 to use the
automated telliBot Monitoring Service.
All smart phones are compatible with the telliBot Monitoring
Service. If the user does not have Wi-Fi service, but has cell
service (3G/4G), Intellihot can connect to the unit with a
cellular hotspot. If the user has neither cell service or Wi-Fi,
contact technical services.
5 iB301 / iB3001 General Information
October 2017 - Revision 00
2. Safety
2.1 Safety Signal Words
DANGER
Indicates an imminently hazardous situation which, if
not avoided, will result in death or serious injury. This
signal word is limited to the most extreme situations.
WARNING
Indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION
Indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.
NOTICE
Indicates that equipment or property damage can result if
instructions are not followed.
SAFETY
INSTRUCTIONS
DANGER
Contact with electricity while on a wet surface will
result in an electrical shock which can result in death.
Never work on or around this unit when water is present
on the floor.
WARNING
DO NOT operate this unit unless it has a properly
connected condensate drain(s). Improper connection
can cause a release of carbon monoxide into the living
space, which can result in brain damage or death.
Exhaust gases must be completely expelled out of the
building.
Do not route the condensate drain(s) through any area
that is exposed to freezing temperatures.
Never allow children or animals to access the pellets in
the media bag (Calcite and Magnesium Oxide mixture).
These chemicals are not for human or animal consumption.
These chemicals can be a slight irritant the skin or eyes,
or if ingested or inhaled. If ingested, do not induce
vomiting unless directed to do so by medical personnel.
Contact a physician immediately.
Safety instructions (or equivalent) signs indicate
specific safety-related instructions or procedures.
Note: Contains additional information important to a
procedure.
2.2 Installation Warnings
WARNING
DO NOT use this condensate neutralizer for any purpose
other than its intended use.
Read, understand, and follow the Installation and Operation
Manual, including all warnings and precautions, before
operating this unit. If you do not follow these instructions
property damage, personal injury, or loss of life could result.
This unit must be installed by a licensed service technician.
Installation by unqualified person(s) voids the warranty.
CAUTION
In case of an emergency, know the location of the
electrical panel and how to switch off the power to the
unit.
SAFETY
INSTRUCTIONS
DO NOT use this unit if it has been submerged in water.
DO NOT reverse the inlet and outlet connections to the
unit as this will damage the unit.
The unit should be located in an area where leakage
within the unit or at its connections will not result in
damage to the surrounding area. The manufacturer will
not be responsible for any water damage resulting from
inadequate drainage.
iB301 / iB3001 Safety 6
November 2017 - Revision 00
2.3 Gas Leak Notification Alarm
DANGER
This unit will only identify that a gas leak exists. It does
not identify which gas-fired appliance may have the
leak.
Activation of the built-in “Gas Alarm” indicates the
presence of either natural gas or propane gas which can
cause death.
Once the alarm sounds immediately move outdoors.
Be aware that natural gas is heavier than air and will
settle on the floor or in low areas of the building. Make
sure everyone has evacuated the building and do not
reenter the building until the leak has been stopped and
repaired by a professional service provider.
WHAT TO DO IF YOU SMELL GAS:
1. Immediately move outdoors.
a. Do not try to light a gas-fired appliance.
b. Do not touch an electrical light switch or use any
device that could cause a spark.
c. Make sure everyone has evacuated the building.
d. Do not reenter the building until the leak has
been stopped and repaired.
2. Call 911 from outside the building.
2.4 Carbon Monoxide Hazard
WARNING
Early symptoms of carbon monoxide poisoning can mimic
many common ailments and may easily be confused with
food poisoning, viral infections, u, or simple tiredness.
Symptoms include:
Mild exposure can create:
• slight headache
• dizziness
• nausea (flu-like symptoms)
• vomiting
• fatigue or tiredness
Medium exposure can create:
• throbbing headache
• visual problems
• drowsiness
• confusion
• fast heart rate
• erratic behavior
Extreme exposure can create:
• pains in the chest or stomach
• convulsions
• unconsciousness
• heart and lung failure
• brain damage
• death.
Carbon Monoxide (CO) Hazard
Combustion of natural gas or propane gas
produces poisonous carbon monoxide
(CO) gas that can build up to dangerous
levels in enclosed areas. Breathing carbon monoxide can
cause unconsciousness, brain damage, and death. Never
use a gas- red appliance with a known carbon monoxide
leak.
Some individuals are more sensitive to carbon monoxide
than others, including people with cardiac or respiratory
problems, infants, unborn babies, pregnant mothers,
or elderly people can be more quickly and severely
affected by carbon monoxide.
Carbon monoxide is odorless, colorless, and tasteless,
which makes it di cult to detect. Most cases of carbon
monoxide poisoning is due to inadequate ventilation or
poor maintenance of a gas- red appliance.
7 iB301 / iB3001 Safety
October 2017 - Revision 00
3. Technical Specifications
3.1 Specifications Chart
iB301 / iB3001 Series Condensate Neutralizer Specifications
Technical Data iB301 iB3001
Maximum rated (BTU/hr) Up to 300,000 BTU/hrUp to 3,000,000
BTU/hr
Gallons per Hour (GPH)
max.
Dimensions H x W x D
(Inches)
Weight (lbs) 9 13
Weight of Media Bag (lbs) 2 5
Electrical Voltage 120V AC, 60 Hz (Adapter Input)
Electrical Power
Consumption
Boiler Interlock Contacts 100 mA, 60 Volts AC/DC
Safety Alarms Carbon Monoxide Alarm, Natural Gas Leak
Wi-Fi Enabled 802.11 b/g
Notifications Email, SMS, App
Add-On, Accessory Kits Water Valve Kit, Gas Valve Kit,
Warranty 1 year
Note: Due to continuous product improvements, the design and technical
specifications are subject to change without notice. This product complies
with UL Standard (UL 60730-1) and CSA Standard (CAN/CSA-E60730-1).
2.5 25
7.2” x 6.5” x 9.6” 7.2” x 6.5” x 14”
24V DC (Electronics Input)
0.35A (Max)
Alarm, Water Leak Alarm, pH Alarm
Flow Sensor Kit
3.3 Connections
Connections
Item Description Specification
1 Condensate Inlet
2 Condensate Outlet
3 Carbon Monoxide Sensor
4 Flow Sensor
5 Water Inlet Temperature Sensor
6 Water Outlet Temperature Sensor
7 Auxiliary Temperature Sensor
8 Boiler/Water Heater Interlock
9 Power Jack
10 Accessory Relay Box
11 Test/Silence Switch
12 Gas Sensor
13 Water Leak Sensor
1
Using sizes other than specified can cause damage to the unit and will
void the warranty.
1
1
3/4” PVC (Polyvinyl
chloride) SCH 40 or CPVC
(Chlorinated Polyvinyl
chloride) SCH 80
3.2 Clearance Requirements
In order for the unit to operate properly and efficiently, the
clearances specified in the table below are required.
TOP
FRONT
Location Service Clearance
Top 12” (30 cm)
Bottom 0” (0 cm)
Front 12” (30 cm)
Back 6” (15 cm) depends on condensate pipe connections
Right-side 0” (0 cm)
Left-side 6” (15 cm) required for electronic connections
RIGHT
SIDE
CONDENSATE
OUTLET
CONDENSATE
INLET
3
4
5
6
7
8
9
10
11
12
13
iB301 / iB3001 Technical Specifications 8
November 2017 - Revision 00
3.4 Dimensional Specifications
6.5 in
166 mm
3/4” Socket
PVC/sch 40
3/4” Socket
CPVC/sch 80
2.8 in
70 mm
3.3 in
85 mm
1.6 in
41 mm
0.7 in
18 mm
3.5 Wi-Fi Technical Requirements
The following Wi-Fi connection is required to access the
unit’s monitored data or control the unit using the Intellihot
app.
1. 2.4 Ghz wireless b/g/n network. Not compatible with 5
Ghz Wi-Fi networks.
2. -75 db minimum signal strength required to connect to
wireless networks.
3. Cannot operate inside a captive web portal. If the unit
must communicate through a web portal on your network
contact Technical Assistance.
4. Data communication is encrypted with HTTPS: AES
encryption.
9.6 in (243 mm) iB301
14 in (354 mm) iB3001
8.7 in (223 mm) iB301
13 in (334 mm) iB3001
7.2 in
184 mm
9 iB301 / iB3001 Technical Specifications
October 2017 - Revision 00
3.6 Sensors
Carbon Monoxide Sensor
Flow Sensor
Auxiliary Temperature Sensor
Gas Sensor
Water Leak Sensor
3.6.1 Carbon Monoxide (CO) Sensor
DANGER
Improper venting of gas-fired
appliances will result in excessive
levels of carbon monoxide, which can
lead to severe personal injury or death.
Make sure all gas-fired appliances are vented in
accordance with the “Venting of Equipment” section of
the latest edition of the ANSI Z223.1 / NFPA 54 (Natural
Fuel Gas Code) in the USA, or in Canada refer to the
“Venting Systems and Air Supply for Appliances”
section in the latest version of CAN/CGA B149.1 (Natural
Gas and Propane Installation Code), and all applicable
local building codes.
The built-in carbon monoxide (CO) sensor continuously
measures the carbon monoxide level in the air. The unit
provides both an audible and visual alarm if the carbon
monoxide levels rise above safe limits. The sensor will NOT
detect smoke, fire, or any other gases.
The unit only monitors the air quality inside the room where
it is located, even though carbon monoxide gas may also be
present in other areas of the building.
With a subscription to the telliBot Monitoring Service, the
user automatically receives notification through the app or
email of the presence or absence of carbon monoxide.
For additional information, refer to “10.1 Troubleshooting
Guide” on page 18.
SAFETY
INSTRUCTIONS
• The unit has a “Silence” feature on the carbon
monoxide alarm, but should only be used for momentary
convenience prior to correcting the problem.
• NEVER ignore the Carbon Monoxide Alarm. After an
alarm sounds, have a qualified technician check the
surrounding gas-fired appliances for carbon monoxide
leaks. Failure to do so can result in injury or death.
• Test the carbon monoxide alarm once a week. Refer
how to test your CO alarm section in this manual. If the
carbon monoxide alarm fails to test correctly, replace
the unit!
• This product is intended for use in ordinary indoor
applications.
3.6.2 Gas Sensor
The gas sensor is designed to detect high levels of natural
gas or propane gas. It is NOT designed to detect smoke, fire,
carbon monoxide, or any other gases.
The unit only monitors the air quality inside the room where it
is located. The alarm is both visual and audible. For additional
information, refer to “10.1 Troubleshooting Guide” on page
18.
With a subscription to the telliBot Monitoring Service, a
notification of the alarm is automatically sent to the user via
the app or an email.
3.6.3 pH Sensor
The built-in pH sensor monitors the pH value of the
condensate water after it is treated. The unit notifies the
user both visually and audibly when it is time to replace the
neutralizer media bag.
The pH level of the condensate from high-efficiency
condensing appliances is acidic with pH levels between 3 and
4. Plain tap water normally has a pH level of 7. The acidic
condensate is harmful to the environment and can corrode
pipes and drains or other materials involving waste water
treatments if not properly neutralized.
The user automatically receives notification through the app
or an email when the pH levels are increasing and the
neutralizer media bag should be replaced. With a
subscription to the Tellibot Monitoring Service, replacement
media will be shipped automatically.
The system also monitors the effectiveness of neutralizer
media. With a subscription, it sends a notification that a
replacement neutralizer media bag is being shipped (free of
charge) when it is time for replacement.
iB301 / iB3001 Technical Specifications 10
November 2017 - Revision 00
3.6.4 Leak Sensor
A built-in leak sensor automatically notifies the user of any
water leaks. In order to work properly, the unit must be in
direct contact with the floor or surface being monitored.
Units that are elevated off of the floor will not detect a leak
until the water level rises to the bottom of the unit.
A visible and audible alarm notify the user of a leak. For
additional information, refer to “10.1 Troubleshooting Guide”
on page 18.
3.6.5 Temperature Sensors
Two temperature sensors, when connected to copper water
pipes, are used to continuously measure the inlet and outlet
water temperatures to the gas-fired appliance.
The unit sends temperature information to the user when it
is connected to Internet.
There is no visual or audible alarm associated with these
sensors.
3.7 Boiler Interlock
TelliBot provides an interlock function to disable the
equipment being monitored (e.g. boiler) when a carbon
monoxide, gas, or water leak alarm is detected. The telliBot
automatically enables the monitored equipment when the
alarm condition is no longer present. The two pins are
provided as a signal level disconnect function. If no alarm
conditions are detected, there is continuity between the
pins. When alarm conditions are detected, the continuity is
interrupted.
The maximum voltage rating for these pins is 50 VAC/DC
and the maximum allowed current is 100mA. If higher voltage
or higher current is required, please contact the factory for
assistance.
3.8 Accessory Relay Kit
The accessory relay port connects telliBot to the accessory
relay controls. The accessory relay controls module controls
a gas valve and water valve. When no alarm conditions
are present, the gas valve and water valve are energized,
allowing the monitored equipment to function. When alarm
conditions are present, telliBot signals the accessory relay
controls to de-energize the gas valve and water valve,
thereby isolating the monitored equipment from gas and
water. When alarm conditions are no longer present, the gas
valve and water valve are returned to energized condition.
The maximum voltage rating for gas and water valve control
signals is 5 VAC/DC and maximum allowed current is 100mA.
4. Preparation Before Installation
4.1 Selecting an Indoor Installation Site
1. Install the unit so that the inlet and outlet connections are
below the level of the condensate drain coming from the
gas-fired appliance.
a. A one inch minimum distance is required.
b. In the case of a floor mounted gas-fired appliance a
riser may be required to raise the gas-fired appliance
to obtain the minimum requirement.
2. Place the unit only in a horizontal position on the floor.
Vertical mounting is not permitted and will void the
warranty.
3. Any condensate drain connection must have a p-traps
between the gas-fired appliance outlet and the unit’s inlet.
4. Locate the unit where pipes are not subjected to freezing
temperatures.
5. Locate the unit close to a floor drain or use a condensate
pump.
6. Ensure that all connections are water tight.
7. Follow all local codes for handling flue gas condensate.
8. Locate the unit near an electrical outlet.
11 iB301 / iB3001 Preparation Before Installation
October 2017 - Revision 00
5. Piping Configuration Examples
Boiler / Furnace / Water Heater
Vent Condensate Trap
Vent
Vent Condensate Trap
Tellibot
To D rai n
Vent Condensate
Trap
Mounting Pad
Vent
Vent Condensate Trap
Boiler / Furnace / Water Heater
Tellibot
To Drain
iB301 / iB3001 Piping Configuration Examples 12
November 2017 - Revision 00
Vent Condensate Trap
Boiler / Furnace / Water Heater
Vent
Vent Condensate
Trap
Condensate Pump
6. Condensate Drain Line
Due to the efficient design of many gas-fired appliances
they produce condensate (water) as a by-product of
normal operation. This condensate is acidic, with a pH level
between 3 and 4. Local building codes may require an in-line
neutralizer, such as the iB301 or iB3001, to be installed to
treat this water.
The maximum treatable condensate flow rate is 2.5 or 25
GPH depending on the unit.
1. Follow applicable local codes to treat the acidic
condensate. Follow all the installation instructions
included with the neutralizer.
2. Route the drain line to nearby floor drain, neutralizer, or
condensate pump.
a. If a floor drain is used to remove the discharge, route
the drain hose over or into the drain.
b. Long drain lines should contain a union to facilitate
servicing the unit or cleaning the drain line.
3. If a floor drain is not closely available, a condensate pump
can be used to pump the condensate to a remote drain.
a. Route the hose from the condensate pump to a
nearby floor drain or drain pipe.
b. The condensate pump must be supported by the
floor or other means; it cannot be supported by the
connecting pipes.
Tellibot
To Drain
13 iB301 / iB3001 Condensate Drain Line
October 2017 - Revision 00
7. Electrical
WARNING
To avoid serious injury or even death, follow all
applicable local, state, and national regulations,
mandates, and building codes for guidelines to
install the electrical power supply.
7.1 Electrical Code Requirements
Electrical code requirements are different in the USA and
Canada. Refer to and follow the local building codes, the
latest edition of the National Electrical Code (NFPA 70) in
the USA, or the CGA C22.1 Canadian Electrical Code - Part 1.
7.2 Electrical Connections
1. Before plugging the unit into an electrical outlet, make
sure that the condensate inlet and outlet pipe connections
are watertight and there is no leakage.
2. Make sure all cables are correctly connected. Damage
caused due to improper connections will void the
warranty. Do not route any cable through an area that is
exposed to water. Always keep the cables dry.
8. Setup and Operation
8.1 Overview of Operation
All high-efficiency gas-fired appliance produce an acidic
condensate and a typical 100,000 BTUH gas-fired appliances
produces approximately 1 gallon of acidic condensate per
hour.
This condensate enters through inlet port, flows through the
neutralizing media, and pH neutral water is discharged from
the outlet port into the drainage system.
8.2 Attaching Temperature Sensors
1. Place the cold water temperature sensor clip (blue) on
the copper cold water pipe.
2. Place the hot water temperature sensor clip (red) on the
copper hot water pipe.
iB301 / iB3001 Electrical 14
November 2017 - Revision 00
3. Attach one end of the 14 foot long wire harness to the
sensor clip and the other end into the appropriate cold
water or hot water port on the unit.
Note: Do not cross the wires or the temperature readings
will be reversed.
8.3 How to Test Carbon Monoxide Alarm
1. Press and hold the test/reset button.
8.4 Mobile Application
The unit gathers and has the capability to send data to
Intellihot on its monitored functions. The monitored data
includes inlet and outlet water temperatures and pH values. It
also sends leak detection data for gas, carbon monoxide, and
water. Using this services allows the unit to communicate
any problems or error codes with Intellihot which in turn
automatically sends the appropriate notifications to the user
through the app or an email.
1. Download the telliBot app, available on both iOS and
Android devices.
Note: Installing the app will guide the user to connect the
telliBot to the Internet. Once connected, the Intellihot
will automatically monitor the unit and notify the user
with appropriate messages.
2. For new users, create an account by selecting “Need an
Account?” and follow the prompts.
2. Once a beeping (chirping) sound is heard, release the test
button.
3. Wait for 10 seconds.
4. Listen for the audible code:
a. If sensor is working correctly the sound of two
consecutive short chirps with one second between the
chirps will be heard.
b. If sensor is NOT working correctly the continuous
sound of one short chirp every thirty seconds will be
heard.
5. If the carbon monoxide sensor fails, the entire telliBot unit
must be replaced.
3. Once connected to the Internet, the unit sends operating
information to the app allowing the user to monitor the
system.
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4. Unit’s app screens.
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9. Maintenance
9.1 Neutralizer Media
The usage and replacement of the neutralizer media can be
monitored by a factory representative by subscribing to the
telliBot Monitoring Service. Notification is automatically sent
to the user through the app or by email prior to the time of
the neutralizer media bag needing replacement.
The unit provides the user with visual and audible signals
whenever the neutralizer media bag must be replace. Refer
to Alarm Characteristics section in this manual to know more
about telliBot’s alarms.
Once the user is subscribed to the service, a neutralizer
media bag is shipped, free of charge, in advance by
predicting the usage of media.
9.2 Replacement Procedure
SAFETY
INSTRUCTIONS
The use of protective rubber or plastic gloves, low
level respirator mask, and eye protection to replace the
media is recommended.
3. Remove the cover from the neutralizer media
compartment.
4. Remove the used neutralizer media bag.
1. Remove the power supply adapter from the electrical
outlet.
2. Open the top cover of the unit by lifting the right side,
as viewed from the front. The cover is hinged on the left
side.
5. Place the new neutralizer media bag inside compartment.
6. Make sure the inlet and outlet water slots in the bottom
of the neutralizer media container are not blocked.
7. If necessary, fill the compartment with tap water.
8. Replace the media compartment cover and close the top
cover.
9. Dispose the used condensate neutralizer media bag
properly and obey local disposal codes. In most cases, the
bag can be disposed of with daily garbage going to the
landfill.
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10. Troubleshooting
10.1 Troubleshooting Guide
Description Alert Remedy
No Power
Unit is not working. Is the power supply adapter
plugged into the electrical
receptacle?
Is the power supply connector
plugged into the Power port on the
side of the unit?
Does the receptacle have power?
Is the power supply damaged in
any way?
pH Sensor
Detects pH value when less than
5 for 1 hour or more.
pH sensor is not providing a
reading or seems to provide an
inaccurate reading.
• Flashes red and white (1 second
ON and 1 second OFF) and/or
• 0.05 seconds ON and 0.05 OFF
every 30 seconds (four chirps)
Is wire, plug, or sensor damaged?
Is sensor connected to circuit
board?
Sensor is malfunctioning?
Plug the adapter into the receptacle.
Plug the power supply connector into the side of the unit.
Check electrical panel fuse or circuit breaker.
Replace the power supply adapter.
• Replace the media bag and resume operation.
• Plug sensor into circuit board connector.
• Replace telliBot.
Temperature / Flow Sensor
Temperature sensor is not
providing a reading or seems to
provide an inaccurate reading.
CO Sensor
Detecting elevated levels of CO
(carbon monoxide).
• 70 ±5 for 60 to 240 minutes.
• 150±5 for 10 to 50 minutes.
• 400±10 for 4 to 15 minutes.
Sensor is not working. • Audible only – Chirps once 0.05
Gas Sensor
Detects gas level is between 5%
and 25%.
Sensor is not working. • Audible only – Chirps twice 0.5
Is wire, plug, or sensor pad cut or
corroded?
Is sensor placed on top of
COPPER pipes?
Sensor is malfunctioning?
• Visual – Flashes red and white
(1 second ON and 1 second OFF)
and/or
• Audible – Chirps 0.01 seconds
ON and 0.01 OFF for four cycles
and repeats every 5 seconds.
seconds every 30 seconds.
• Visual – Flashes red and white
(1 second ON and 1 second OFF)
and/or
• Audible – Chirps 0.5 seconds ON
and 0.5 OFF continuously.
seconds ON and 0.5 OFF and
repeats every 30 seconds.
• Attach sensor to COPPER pipes.
• Replace telliBot.
• De-energizes gas and water valves if optional kits are
installed. Turns OFF gas fired unit if Boiler Interlock Switch is
connected.
• Correct cause of high CO levels and resume operation.
Replace telliBot.
• De-energizes gas valve if optional kit is installed.
• Correct cause of high gas levels and resume operation.
Replace telliBot.
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Description Alert Remedy
Water Sensor
Detects water leak. • Visual – Flashes red and white
(1 second ON and 1 second OFF)
and/or
• De-energizes water valve if optional kit is installed.
• Correct cause of water leak, allow sensor to dry completely
and resume operation.
• Audible – Chirps three times 0.5
seconds ON and 0.5 OFF and
repeats every 30 seconds.
Sensor is not working. • Replace telliBot.
Wi-Fi Connection
Wi-Fi is connected. • Visual – Continuous white light
and
• Audible – None.
Wi-Fi is not connected. • Visual – Flashes blue and white
(1 second ON and 1 second OFF)
Gas and water valves are energized and gas fired unit is not
isolated.
and
• Audible – None.
Wi-Fi is connected, but unit is not
working properly.
• Is unit set up using the telliBot
app?
• Was correct network password
Download app and follow connection instructions.
Enter correct password.
entered?
• Was network password changed
Enter correct password.
after unit was set up?
Is network offline.
Wi-Fi signal strength is weak.
Unit is still not working correctly.
Restore network connection.
Increase signal, remove blockages, or move router closer to
tellibot
Contact service technician.
19 iB301 / iB3001 Troubleshooting
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11. Warranty
11.1 Warranty
General
This unit is warranted by Intellihot, and covers defects in
the materials and workmanship. The warranty effective
start begins on the date of installation or on the date of
possession in the case of new construction.
This warranty is extended to the original purchaser and
any subsequent owner at the original install location, and
applies only when properly installed by a licensed contractor
and operated in accordance with the instruction manuals.
This warranty is limited to repairs or replacement of parts,
at Intellihot’s option that are proven to be defective under
normal use.
The warranty period for any original parts against failure is 1
year from the effective start date. A replacement part will be
warranted for the unexpired term of the original warranty.
Defective parts submitted may not be returned. No returns
will be accepted without prior authorization from Intellihot.
Shipping Costs
If a replacement part is supplied under the terms of this
warranty, Intellihot will provide ground service delivery for
the part free of charge. Any expedited shipping expense will
be paid by the customer.
Not Covered by this Warranty
This warranty does not cover failures or problems due to:
• Failure to install in accordance applicable building
codes, ordinance, normal plumbing and electrical trade
practices
• Improper installation, improper use, improper
maintenance, improperly made replacements or repairs,
accidents or abuse
• Sediment deposits, fire, flood, lightning, freezing
and acts of God or any causes other than defects in
materials and workmanship
This warranty will be void and have no effect if:
• The unit is modified or altered in any way
• Appliances or equipment attached to the unit that
have not been approved by Intellihot, Inc.
• The serial number is altered, defaced, or discarded
Warranty Limitations
This warranty applies only when the unit is used in the United
States or Canada. Except for the limited warranties provided
above, Intellihot Inc. disclaims all other warranties, including
but not limited to warranties or merchantability and fitness
for a purpose; provided however, that implied warranties or
merchantability and fitness for a purpose are not disclaimed
during the one-year period from the effective date.
Intellihot shall not be liable for indirect, special, incidental,
consequential, or other similar damages, including lost profits,
arising from or relating to the unit. This warranty gives you
specific legal rights, and you may also have other rights
which vary from state to state.
How to Make a Claim
Please Call (877) 835-1705. Proof of purchase in the form
of a dated sales receipt or warranty registration should be
included with your claim. The product owner should submit
the warranty claim directly to Intellihot at the following
address:
Intellihot Inc.
Attn: Warranty Claims
2900 W. Main St.
Galesburg, IL 61401
All parts claimed to be defective may be requested to be
returned to Intellihot for examination prior to full claim
settlement. Please include the following information on your
warranty claim:
• Model number and serial number of the unit.
• Date of original purchase.
• Owner’s name and address.
• A description of the problem with the part and unit.
iB301 / iB3001 Troubleshooting 20
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12. Product Warranty Card
12.1 Warranty Card
To facilitate service, please fill out the information in the form below and mail to the following address:
Warranty Registration
Intellihot Inc.
2900 W. Main Street
Galesburg, IL 61401
Make a copy or cut here to remove page.
Model: _____________________________________________________
Serial Numbers (up to 4):
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
Owner Information:
Name: _______________________________________________________
Address: ______________________________________________________
City, State, Postal Code: _______________________________________
Phone Number: _______________________________________________
Dealer Information:
Sold By: _____________________________________________________
Address: ______________________________________________________
City, State, Postal Code: _______________________________________
Phone Number: _______________________________________________
21 iB301 / iB3001 Troubleshooting
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iB301 / iB3001 Troubleshooting 22
November 2017 - Revision 00
Revised 11-2017
Part#: IGT-MNL0031
Intellihot Inc. | www.intellihot.com | 2900 W. Main Street, Galesburg, IL 61401 | 877.835.1705 | support@intellihot.com
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