Intelligent Recording Digital 01 General Description Manual

©Copyright Intelligent Recording LTD 2008 Page 1 of 25

Xtension Recorder Digital 01

Desktop 3.0

General Description

Date & Issue: Issue 7 – May 2008

www.usbcallrecord.com

US Office +1 949.587.1226 UK Office +44 1302.835.812

©Copyright Intelligent Recording LTD 2008 Page 2 of 25

Introduction

This document describes the features and capabilities of the Desktop Digital 01 hardware
and XTR Desktop software solution.

The Xtension Recorder Desktop Digital solution consists of a low-cost USB device that
taps across the digital extension pair of a proprietary PBX telephone (such as Nortel
Meridian or Avaya Definity) and Desktop Software that combines to deliver a professional
recording solution for one user or hundreds.

PBX extension recording has traditionally been limited to:

 Expensive multi port devices installed at the PBX equipment
 Expensive single port digital devices (very few are available)
 Low cost analogue ‘handset tap’ devices

Our unique ‘PBX-2-USB’ technology elegantly addresses the problems associated with low-
cost desktop recording. The USB device provides all of the advantages of the expensive
digital recording solutions, at a price in line with many ‘handset tap’ solutions while
delivering much greater value and performance.

Advantages of Digital Recording

The advantages of Digital Recording over analogue ‘handset tap’ devices are clear:

x Higher quality recording
x Separate channel recording (send/receive) is possible
x Automatic start/stop of recording when phone is in use
x Association of caller ID or other call related information
x Doesn’t tie up a PC sound card
x Easy plug n’ play installation (via USB)
x Speakerphone conversations can be recorded
x Users cannot easily disconnect the recording device with a disconnect warning

being given.

It is no wonder that a product, which has so many advantages over traditional handset tap
devices, and is available at a small premium over handset tap devices, has been so
successful around the world with thousands of users installed.

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Connectivity

The diagram below shows the connection configuration of the Desktop Digital 01USB
device and the local desktop PC.

The Xtension Recorder hardware simply connects in-line at the telephone users desktop. No
power is required and because the in-line connection is simply a metallic wiring of the ‘in’
and ‘out’ connections, Xtension Recorder does not affect in any way the telephone
operation with or without connection of the host PC via USB.

©Copyright Intelligent Recording LTD 2008 Page 4 of 25

The USB Device

This section describes the Intelligent Recording low-cost USB device hardware
specification.

The device is constructed in a UL94 V-0 black polymer and measures 84mm x 72mm x
25mm (or 3ѿ” x 2 ¾” x 1”).

Device Connections

The USB recording device has 3 connectors:

 One PC USB connector, from which the device derives its power and streams all

speech and control channel information up to the host PC and the Xtension
Recorder application.

 Two Digital Phone line connectors that passively ‘tap’ across the PBX/Keyset

digital connection and ‘listen’ in high impedance mode to the signalling on the
line.

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Device Performance

The device does not interfere with the communication between the PBX and the Digital
telephone. The device does not require USB power or a connection to the PC to maintain
the functionality of the telephone in its normal manner.

The device meets the appropriate FCC, CE and UL requirements required for this type of
communications device.

Device Firmware

The device is ‘soft up-loadable’ i.e. its firmware and FPGA low-level protocol decryption is
uploaded from the PC driver and Xtension Recorder application at runtime. This allows
easy upgrade and enhancement of the product in the field as required.

Device Contents & Packaging

Xtension Recorder is supplied in suitable packaging including:

 Xtension Recorder hardware device
 Software CD
 USB cable
 Telephone connection lead
 This document

PBX Compatibility

The device is compatible with the following PBX’s and digital telephones:

x Avaya Definity
x Avaya Magix
x Avaya IP office
x Toshiba DK & CTX
x Nortel Norstar & BCM
x Nortel Meridian
x Vodavi/LG
x Inter-Tel

x Siemens Hicom/HiPath
x NEC Electra Elite/IPK
x NEC NEAX 2000/2400
x Panasonic KXTD/KXTD-A/DBS
x Samsung DCS
x Telrad
x Tadiran Coral

Other protocols will be provided as and when developed. For specific requests, please
contact Intelligent Recording LTD.

©Copyright Intelligent Recording LTD 2008 Page 6 of 25

Basic Installation

The installation of the Digital 01 Desktop Recorder is very simple:

1) Insert USB Cable into an available and working USB port on the Host PC.

2) Windows should respond with ‘Found New Hardware’ Wizard
a. If not, go to Device Manager under Control Panel> System>Hardware
b. Browse to Universal Serial Bus controllers and locate ‘unknown device’
c. Click on device and select ‘Update Driver’-this will launch Wizard

3) Insert provided CD

4) Load Driver from Driver folder located on provided CD

5) Choose ‘continue anyway’ is warning regarding Driver Signing appears.

Next,

6) Browse on CD and click on Setup file

7) Follow installation instructions on CD

8) Please be sure to choose correct Telephone System Type as well as US(Mu-law) or

UK/Euro(A-law) location, as choosing wrong location will greatly affect the
recording quality.

9) Connect Telephone with leads provided, one side from the ‘wall’ the other to the

phone. Note it does not make any difference which port is ‘in’ or ‘out’.

10) You are now ready to record!

Advanced Program Settings & Restriction of Feature Use

Please see page 18 and 19 of this document in order to further customize your installation.
Options include the ability to prevent users from Stopping, Pausing, Deleting Recordings
and many more.

Xtension Recorder Desktop Software

The Xtension Recorder Desktop software is delivered on a Compact Disk delivered with the
Digital 01 device.

©Copyright Intelligent Recording LTD 2008 Page 7 of 25

The CD contains all the appropriate files and installation procedures to operate to this
specification, including USB device drivers, software application and help files.

PC Compatibility

The Xtension Recorder application supports Microsoft operating systems that support USB
devices. The list of existing operating systems, which meet this requirement, are:

x WIN 98SE (version 2.43 or less)
x WIN Millennium Edition (ME) (version 2.43 or less)
x WIN 2000 (all versions)
x WIN XP (all versions)
x Windows Vista (32 bit only) (all versions)

Important Note – Xtension Recorder will not support WIN 95 and below, or WIN NT
or any 64 bit operating systems.

©Copyright Intelligent Recording LTD 2008 Page 8 of 25

Xtension Recorder Desktop Software User Interface

The Xtension Recorder application software when loaded is
accessible through a desktop shortcut as well as by right-clicking
on the icon that is loaded in the system tray of the PC. This
system tray icon will also flash yellow and red to indicate an
active call being recorded.

View Recorder

This view allows the user to interact with the
live recording if desired. The user can pause or

stop

the recording (if enabled) as
well as add notes about the call either by typing
in as desired or selecting from a list of
predefined comments that can be customized by
each user- see page 18 of this document.

By clicking on the Snapshot
Icon, the current call is placed into the Player
for immediate playback while continuing to
record.

The Speaker

icon routes the audio
from both sides of the recording through the PC
Speakers. (Note: there is a slight delay as this is
not the ‘live’ call, but a recording of what has
just occurred).