Intel® NetportExpress™ print servers provide high performance printing and
centralized management for printers on multiprotocol networks. With
NetportExpress print servers, you can locate printers anywhere on a Local Area
Network (LAN).
NetportExpress print servers support most makes and models of printers on
networks running IPX/SPX*, NetBEUI, TCP/IP, and AppleTalk* protocols.
NetportExpress print server
Windows NT*,
Novell, Unix*,
Linux*, or
AS/400* server
Windows*, UNIX, Macintosh*, or OS/2* workstations
Serial or
parallel port
printers
Printing support
NetportExpress print servers support:
●
Windows: Windows NT, Windows 2000, Windows 98, or Windows 95
TCP/IP: Line Printer Remote (LPR) or File Transfer Protocol (FTP)
●
Macintosh: AppleTalk
Where do I find more information?
The NetportExpress print server Online Guide contains detailed information
about configuring, using, and troubleshooting your print server. To access the
Online Guide, go to:
●
The Start menu, click Programs, select Intel NetportExpress Print Server,
and click Online Guide.
●
The NetportExpress Print Server CD and open guide/index.htm.
1Connect the network cable to the RJ-45 or BNC connector. If you are
using an RJ-45 jack, use Category 5 cable.
2Connect the printer cable to the printer and the print server.
3Plug the power cable into the print server.
Single-port
R
ES
ETSW
PA
R
A
L
LEL
3
2
1
LA
N
1
R
J-45
1
00
3-port
After connecting the power cable, wait one minute. When the activity light is
solid green, the NetportExpress print server is ready to be configured. Press the
Test Page button to send a test page from the print server to any connected
printer. The test page includes the print server’s Device ID, IP address, and other
configuration information. If you cannot print a test page, see Can’t print a test page on page 26.
1
1
NetportExpress 10
2
2
3
NetportExpress 10/100
Install NetportExpress PRO token ring
print server
1Connect the network cable to the RJ-45 or DB-9 connector. If you are
using an RJ-45 jack, use Type 3 cable.
2Plug the power cable into the print server.
3Connect the printer cable to the printer and the print server.
3-port
Activity
Transm
R
it
eceiv
e
PARALLEL 1
PARALLEL 2
SERIAL
NetportExpress PRO
TM
POWER
2
1
DIAG
DB-9
RJ-45
2
31
After connecting the power cable, wait one minute. When the activity light is
solid green, the NetportExpress print server is ready to be configured. Press the
Test Page button to send a test page to the printer connected to parallel port 1.
The test page includes the print server’s Device ID, IP address, and other
configuration information. If you cannot print a test page, see Can’t print a test page on page 26.
3
Quick Start
for Software
2
Install Netport® Manager
1Insert the NetportExpress Print Server CD into a Windows PC. If the
program doesn’t automatically start, run setup.exe from the CD. From
the Start menu, click Run and browse to the CD drive.
®
2Click Install Netport
Note: If you are using UNIX and do not have a Windows computer, see
Configuring the print server on page 14.
Manager.
3
Configure the print server
1Start Netport Manager and select the print server. Match the Device ID
in Netport Manager with the Device ID located on the bottom of the
print server. If the device is not listed, see Troubleshooting on page 21.
2Click the Config Wizard button and follow the instructions in the
wizard.
4
4
Set up workstations to print
Microsoft direct printing
1Insert the NetportExpress Print Server CD in a Windows PC. If the
setup program doesn’t automatically start, run setup.exe from the CD.
2Click Add Printer.
Microsoft shared printing with a server
1Set up a Windows 2000 or Windows NT 4.0 server to print using the
Add Printer option on the NetportExpress CD.
2Share a printer from the server.
3Set up each PC to print to the shared printer using the Windows Add
Printer Wizard.
Novell
Set up a network printer, selecting the print queue that you configured on
the previous page.
UNIX*
For information about setting up UNIX workstations to print, see page 15.
AppleTalk*
For information about setting up Macintosh workstations to print, see page
13.
Windows NT 3.51, Windows for Workgroups, and OS/2*
For information about setting up a Windows NT 3.51, Windows for
Workgroups, or OS/2 workstation to print, see the Online Guide index.
5
Microsoft Printing
To set up printing, first configure the print server and then set up each PC to
print. To configure the print server, use the Config Wizard in Netport Manager.
Then run the NetportExpress Add Printer Wizard on each PC to set up printing
to the print server. The NetportExpress Add Printer Wizard installs software that
enhances Windows’ retry mechanisms for network printers and sets up the PC
to print.
For information about setting up printing with Windows NT 3.51, Windows for
Workgroups, OS/2, LAN Server*, or LAN Manager*, see the NetportExpress
print server Online Guide.
Direct printing
Direct printing allows workstations on
the network to send print jobs directly to
a print server without going through an
intermediate server. Run the
NetportExpress Add Printer Wizard on
each Windows PC in order to facilitate
direct printing to the NetportExpress
print server.
NetportExpress
print server
Shared printing with a server
Each user prints to a shared printer on a
single system. The computer spools the
print jobs and sends them to the
NetportExpress print server. To set up
shared printing with a Windows 2000 or
Windows NT 4.0 server, run the
NetportExpress Add Printer Wizard on
the server, and share the printer with
other Windows PCs. The server spools
the print jobs and sends them to the
NetportExpress print server.
NetportExpress
print server
Windows NT
server
6
Can my printer be networked?
As a general rule, the following printers and printer drivers can be networked:
●
Windows printer drivers that are listed in the Windows Add Printer Wizard.
●
Printers that can be added with the Windows Add Printer Wizard by using
the Have Disk function to load a driver from a disk or CD.
●
Some printers require you to run the printer’s setup program. When you run
the printer setup program, set up the printer to print to a local port on your
computer (for example LPT1). Then run the NetportExpress Add Printer
Wizard. When you select the printer driver, click Installed Printers and then
click the driver.
Some printers designed for use with Windows 95 or Windows 98 do not use
standard Windows printer drivers. These printers print directly to a hardware
port on the computer and cannot be used to print on a network. See the tested printers list at http://support.intel.com/support/netport/printers.htm.
Configuring the print server
1Start Netport Manager and select the print server. Match the Device ID in
Netport Manager with the Device ID located on the bottom of the print
server. If the device is not listed, see Troubleshooting on page 21.
2Click the Config Wizard button.
3Follow the directions in the wizard for Microsoft printing. If you are setting
up Windows 2000 or Windows NT for LPR printing, follow the directions
in the wizard for setting a manual IP address.
Setting up direct printing
To set up direct printing, run the NetportExpress Add Printer Wizard and set up
each PC to print to the print server.
Set up a PC to print directly to the print server
1Insert the NetportExpress Print Server CD in the selected Windows PC. If
the setup program doesn't automatically start, run setup.exe from the CD.
2Click Add Printer. Follow the directions in the wizard.
Automatic Printer Setup
Automatic Printer Setup is an advanced feature that you can use to create an
executable file for adding a printer to a Windows PC. You can then use this
executable file in login scripts or shared directories to make it easier for your
users to print to a new printer. For more information, see Automatic Printer Setup in the Online Guide index.
7
Setting up shared printing
To set up shared printing with a Windows 2000 or Windows NT 4.0 server, set
up the server to print, share the printer, and set up each PC to print to the shared
printer.
Set up Windows 2000 or Windows NT server to print
1Insert the NetportExpress Print Server CD in the selected Windows PC. If
the setup program doesn’t automatically start, run setup.exe from the CD.
2Click Add Printer. Follow the directions in the wizard.
Note: You can also set up the server to print using LPR printing. Before sharing a
printer, see Setting up LPR printing on page 9.
Share a printer from Windows 2000 or Windows NT server
1From the Printers folder, right-click on the new printer and then click
Properties.
2Click the Sharing tab.
3Select Shared and specify a share name.
Set up a PC to use the shared printer
1From Network Neighborhood, browse to the file server sharing the printer,
and double-click the share name defined above.
2Complete the Windows Add Printer Wizard.
8
Setting up LPR printing
You can print in Windows 2000 or Windows NT 4.0 using LPR. First, configure
the NetportExpress print server with a manual TCP/IP address. Second, confirm
that the TCP/IP printing service is installed. Third, set up an LPR port on the
server. Finally, set up each PC to print to the server.
Set up an LPR port in Windows NT 4.0
Before you begin, make sure the TCP/IP printing service is running. To check,
right-click Network Neighborhood and click Properties. Click the Services tab.
If Microsoft TCP/IP Printing isn’t listed, click Add, select Microsoft TCP/IP
Printing, and click OK.
1Open the Printers folder, and start the Windows Add Printer Wizard.
2Click My Computer and then click Next.
3Click Add Port, select LPR Port, and click New Port.
4In “Name or address of server providing lpd”, type the IP address of the
NetportExpress print server.
5In “Name or printer of print queue on the server”, type one of the
following: LPT1_PASSTHRU, LPT2_PASSTHRU, or
COM1_PASSTHRU.
6Click OK and then click Close.
7Complete the Add Printer Wizard.
Set up an LPR port in Windows 2000
1Open the Printers folder, and start the Windows Add Printer Wizard.
2Click Next, select Local Printer, and click Next.
3Click Add a new port, select LPR Port, and click Next.
4In “Name or address of server providing lpd”, type the IP address of the
NetportExpress print server.
5In “Name or printer of print queue on the server”, type one of the
following: LPT1_PASSTHRU, LPT2_PASSTHRU, or
COM1_PASSTHRU.
6Click OK and then click Close.
7Complete the Add Printer Wizard.
9
Novell Printing
NetportExpress print server supports printing with NDPS, bindery print server
mode, or remote printer mode.
NDPS
In TCP/IP environments, NetportExpress print servers support NDPS 2.0 and
higher through LPR. NDPS is bundled with NetWare 5.0 or is available as an
add-on product from Novell for NetWare 4.11 as NetWare Enterprise Print Services (NEPS). To print NDPS using IPX* (queue-based printing), see the
Online Guide.
Novell print server
The NetportExpress print server performs the function of the Novell print server
and polls the Novell file server queue for print jobs. This is a fast printing mode
that requires one NetWare user license per print server. Netport Manager creates
any queues or print servers you need for your NetWare setup. You don’t have to
create these objects in NWADMIN or PCONSOLE.
Novell remote printer
If you are already using PSERVER.NLM, you can set up a NetportExpress print
server as a remote printer. For information on remote printer configuration, see
Novell remote printer in the Online Guide index. For best performance, use
Novell print server mode, NDPS, or LPR printing.
Setting up to print with Novell print server
To set up printing with NDS or bindery print server, configure the
NetportExpress print server and then set up each PC to print to the print queue
you assigned.
Configure the NetportExpress print server
1Log in to Novell as Admin, Supervisor, or the equivalent at the workstation
where you installed Netport Manager.
2Start Netport Manager and select the print server. Match the Device ID in
Netport Manager with the Device ID located on the bottom of the print
server. If the device is not listed, see Troubleshooting on page 21.
3Click the Config Wizard button.
4Follow the directions in the wizard for Novell NDS or bindery print server.
10
Set up PCs to print
Windows NT 4.0, Windows 2000, Windows 98, or Windows 95: Run the
Windows Add Printer Wizard and set up a network printer, selecting the print
queue.
Windows NT 3.51, Windows 3.1x, or DOS: Redirect printing to the print queue.
For more information, see Novell printing in the Online Guide index.
Setting up to print with NDPS
To set up printing with NDPS, you need to configure the NetportExpress print
server and create an NDPS Broker, an NDPS Manager, and NDPS Printer
Agents.
Important:For proper printing with NetWare 5, apply Novell’s Support Pack 2 or newer,
available from Novell’s Web site (http://support.novell.com).
Configure the NetportExpress print server
1Start Netport Manager and select the print server. Match the Device ID in
Netport Manager with the Device ID located on the bottom of the print
server. If the device is not listed, see Troubleshooting on page 21.
2Click the Config Wizard button.
3Follow the directions in the wizard to set an IP address.
Create an NDPS Broker
1Open NetWare Administrator (NWAdmin) and select the appropriate
container for the new NDPS Broker object.
2Choose Object and then choose Create.
3Choose NDPS Broker.
4Type a Broker name.
5Browse to select a volume for the NDPS Resource database.
6Click Create.
Note: Typically you need only one NDPS Broker, one NDPS Manager for each file server,
and as many NDPS Printer Agents as there are actual printers attached to the
network. You must create an NDPS Manager for each file server.
11
Create an NDPS Manager
1In NWAdmin, select the appropriate container for the new NDPS Manager
object.
2Choose Object and then choose Create.
3Choose NDPS Manager.
4Type a NDPS Manager Name.
5Browse to select a server and volume to store NDPS data.
6Click Create.
Create Printer Agents
1Open NWAdmin and select the appropriate container for the new NDPS
Printer Agent object.
2Choose New Object and then choose Create.
3Choose NDPS Printer and fill in the NDPS Printer name.
4Choose Create a New Printer Agent and then choose the NDPS Manager.
5Specify Novell Printer Gateway and click OK.
6Select a printer model and Novell Port Handler.
7Select the connection type as Remote LPR on IP.
8Type the host address (print server IP) and printer name.
(For example, LPT1_PASSTHRU, LPT2_PASSTHRU,
COM1_PASSTHRU).
9Select the printer driver for each client operating system.
12
AppleTalk Printing
The NetportExpress print server supports AppleTalk. Printing requires an
AppleTalk zone and router.
Configuring the print server from Windows
1On a Windows PC, start Netport Manager.
2Select the print server. Match the Device ID in Netport Manager with the
Device ID located on the bottom of the print server. If the device is not
listed, see Troubleshooting on page 21.
3Click the Config Wizard button.
4Follow the directions in the wizard for AppleTalk.
Configuring the print server from Web Netport
Manager
Note: If the NetportExpress print server has an IP address, you can use your Web
browser to configure the print server. If you have a DHCP server on your
network, the print server will automatically get an IP address from the DHCP
server. If you don’t have a DHCP server, install Netport Manager on a Windows
PC and run the Config Wizard to set an IP address.
1In your Web browser, type the NetportExpress print server’s IP address in
the Address or Location box and press Enter.
2Click Configure and click AppleTalk.
3Enter the name of the AppleTalk zone you want the NetportExpressä print
server to use.
4Select a port by selecting the Enable checkbox.
5Use the default settings for Chooser Name, Printer Type, and Font Group.
6Click Submit.
Setting up a workstation to print
1At a Macintosh workstation, from the Apple menu, select Chooser.
2Select the printer driver for the printer connected to the NetportExpress
print server. If you're using a PostScript* printer, select the LaserWriter*
icon for your printer.
3The Chooser window displays an AppleTalk zone list. Select the zone you
specified when you configured the print server.
4Select the Chooser name for the NetportExpress print server you want the
Macintosh workstation to use.
5Close the Chooser window.
13
UNIX Printing
The NetportExpress print server supports UNIX, Linux, and AIX* printing
using LPR. To print from your UNIX workstation:
●
Configure the NetportExpress print server by setting an IP address on the
print server. By default, the print server tries to obtain an IP address using
BOOTP, RARP, and DHCP. If the NetportExpress 10 or 10/100 fails to get
an IP address by these methods, it automatically selects an IP address in the
169.254.x.x range.
●
Configure your workstation to print.
Configuring the print server
The easiest way to configure the NetportExpress print server is with Windows
Netport Manager. Select the print server in Netport Manager, click the Config
Wizard button, and follow the steps to set an IP address and the port settings. If
you set the IP address using the Config Wizard, you can go to Configuring your workstation to print on page 15.
Before you begin
To see the current IP address, press the Test Page or Diag button on the print
server and print a test page. If the print server has an IP address that is correct
for your network, skip to Configuring your workstation to print. If the print
server has no IP address or has an IP address beginning with 169.254, continue
with the following steps to manually set an IP address.
Manually set an IP address
To manually set an IP address from a UNIX workstation, the print server and
workstation must be connected to the same subnet and not be separated by
routers.
1Log in to a UNIX workstation as root.
2Register the print server on your workstation by typing:
SystemRegister instructions (type on one line)
AIX (Ethernet)
AIX (token ring)
Other systems
arp -s ether ip_address network_address temp
arp -s token ip_address network_address temp
arp -s ip_address network_address temp
14
where
ip_address is the IP address you want to assign to the print server.
network_address is the NetportExpress print server Network Address
printed on the test page or on the label on the bottom of the print server
device. Enter this address in two-digit pairs separated by colons, for
example: 00:90:27:1E:5D:B8.
3Set the NetportExpress print server IP address by typing
ping ip_address
where ip_address is the IP address used in the ARP command above.
Configuring a workstation to print
The Proinstall utility on the NetportExpress Print Server CD configures UNIX
systems to print with LPR or the Intel Proprint utility. To set up systems
manually, see UNIX manual setup in the Online Guide index.
Install and run the software
1Log in to a UNIX workstation as root.
2Make sure the CD mounting directory exists. To check, type
ls -l /cdrom/npcdrom
If necessary, create the directory by typing
mkdir -p /cdrom/npcdrom
3Insert the CD into the drive. If the CD does not automatically mount, follow
Note: You may have to substitute the appropriate device file name of your system’s
CD-ROM drive for the italicized items in this table.
4Type
cd /cdrom/npcdrom/unix
The final UNIX directory may be in uppercase.
15
5From the NetportExpress Print Server CD, run the prosetup script. Type
sh ./prosetup.sh
Prosetup extracts the Proinstall utility and the associated files to the
/usr/intl directory.
6At the UNIX workstation command line, type
cd /usr/intl
7Type
./proinstall
8At the Proinstall Main Menu, choose option 1 to use Telnet to configure the
print server TCP/IP and port settings.
9Return to Proinstall, and follow the instructions to set up the workstation to
print using LPR printing.
Note: For more information about manual configuration and queue names, see the
Online Guide index.
16
Managing the NetportExpress
Print Server
You can manage the NetportExpress print server using Windows Netport
Manager, Web Netport Manager, Web Enterprise Netport Manager, Intel Device
View, SNMP, JetAdmin, Web JetAdmin, or Telnet.
Netport Manager
Netport Manager is a Windows application that allows you to fully configure
and manage your NetportExpress print server. From Netport Manager you can
configure your print server using the Config Wizard, get status from the printer
and print server, and update your print server.
Web Netport Manager
Web Netport Manager is an HTML interface that resides on the print server. You
can use your Web browser to change the print server configuration, view the
print server’s status, and update the print server.
Web Enterprise Netport Manager
Web Enterprise Netport Manager is a Java* application that searches the
network for NetportExpress print servers and allows browsing to any
NetportExpress print server on the network. You also can export the list of print
servers and groups to a set of HTML files.
Other Management tools
You can also use Intel Device View, JetAdmin, Web JetAdmin, SNMP, and
Telnet to manage your print server. For more information, see page 19.
Which tool should I use?
●
The Netport Manager Config Wizard is the easiest way to set up your print
server.
●
Web Netport Manager is the easiest way to check or change the print server
configuration from anywhere on your network without installing any
software on a workstation.
●
To configure for Novell bindery print server or remote printer modes, use
the Netport Manager Config Wizard. Netport Manager creates the queues
and other Novell objects.
17
Using Netport Manager
View status
Select a NetportExpress print server and then click the Status button.
Change the configuration
Right-click a print server and then click Configure Print Services.
Change port settings for your printer
Select a print server. Click the Configure button, click Device Properties, and
click a Port tab.
Set an IP address
Right-click the print server, and click TCP/IP and SNMP.
Reset a NetportExpress print server to factory defaults
Right-click the NetportExpress print server and click Factory Defaults.
Update a print server
Select the print server and click the Update button. To select multiple print
servers, press and hold down the CTRL key.
Change a password
Select the print server. Click the Options menu and click Passwords. If you
forget your password, see passwords in the Online Guide index.
Using Web Netport Manager
To access Web Netport Manager, your browser must be set up to browse your
network, and the NetportExpress print server must have an IP address.
Browse to a NetportExpress print server
●
To find out if the print server has an IP address, print a test or diag page by
pressing the Test Page or Diag button on the print server. If the print server
has an IP address, the IP address is listed on the test page.
●
To assign an IP address, see Set an IP address in the previous section.
●
To browse to a print server, open your Web browser, type the
NetportExpress print server IP address in the Internet address box, and
press Enter.
18
Using Web Enterprise Netport Manager
To use Web Enterprise Netport Manager, your network must run TCP/IP and
SNMP. Web Enterprise Netport Manager requires a browser that supports Java
Development Kit (JDK) 1.1, such as Netscape Navigator* (version 4.06 or
newer) or Microsoft Internet Explorer* (version 4.01 or newer).
Install Web Enterprise Netport Manager
Windows: Insert the NetportExpress Print Server CD into the selected Windows
PC. If the setup program doesn’t automatically start, run setup.exe from the CD.
Click Install Web Software and follow the on-screen instructions.
UNIX: The wenm.tar file in the UNIX directory on the CD contains the Web
application. Create a directory where you want to install the application and
change to that directory. To extract the files from wenm.tar, typetar xvf filename
where
filename is the path to wenm.tar.
OS/2: Copy the files from the WENM directory on the CD to your computer,
network directory, or Web server.
Start Web Enterprise Netport Manager
Windows: From the Intel NetportExpress Print Server program group, click Web
Enterprise Netport Manager.
UNIX and OS/2: Open your Web browser, browse to the directory where you
installed the files, and open index.htm.
Using Intel Device View
Intel Device View is a device management tool for managing SNMP-enabled
Intel networking devices including hubs, switches, routers and print servers.
You can use Device View to browse to the NetportExpress print servers on your
network.
Using JetAdmin and Web JetAdmin
If you already use JetAdmin or Web JetAdmin to manage other print servers,
you can use these tools to manage and configure NetportExpress 10/100 and 10
print servers. For complete print server management capability, use Netport
Manager. For more information, see JetAdmin in the Online Guide index.
19
Using SNMP
NetportExpress print servers can be managed from SNMP consoles such as HP
OpenView*. For more information, see SNMP in the Online Guide index.
Using Telnet
You can use Telnet to check the print server status and change settings on the
NetportExpress print server. You also can use Telnet to change port and IP
settings if you don’t have a Web browser. For advanced tasks, use Netport
Manager or Web Netport Manager.
Display the Telnet main menu
1From a DOS or UNIX prompt of a workstation running TCP/IP, type
telnet netport_ip_address
where
netport_ip_address is the IP address of the NetportExpress print
server.
2Log in as root using the password you set on the NetportExpress print
server, or press Enter if you have not set a password.
Security
You can set passwords to limit who can configure the print server and to restrict
printing access to individual printers. For example, if you have a color printer,
then you can restrict access to that printer. To set passwords, go to Passwords on
the Options menu in Netport Manager or Web Netport Manager.
About IP addresses
By default, the print server tries to get an IP address using RARP, BOOTP, and
DHCP. If a 10 or 10/100 print server fails to obtain an IP address by one of these
methods, it automatically assigns itself an IP address in the 169.254.x.x range.
Press the Test Page or Diag button on the print server to see if an IP address has
been set on the print server. The easiest way to set an IP address is to use
Netport Manager. If you are setting up to print with LPR, assign a static IP
address to the print server. For information on manually setting an IP address,
see IP Address, setting manually in the Online Guide index.
20
Troubleshooting
This section lists the most common causes for top technical problems.
You also can check the following resources:
●
Troubleshooting in the Online Guide contents (HTML version on the CD,
or Windows version in the Intel NetportExpress Print Server program
group).
●
Customer Support, see page 29 for more information.
Print server hardware problems
Blinking red activity light on print server
●
On NetportExpress 10/100 or 10 print servers only, reset the print server by
pressing the Reset button. On NetportExpress PRO print servers,
disconnect and reconnect the print server’s power source.
●
If the activity light continues to blink red, use the chart below to interpret
the blinks. For some errors, the lights will blink in a three-digit pattern. If
this happens, record the pattern, and contact your vendor or Intel customer
support.
BlinksCause
Solid or 1Unit failure. Contact your vendor or Intel customer support.
2Firmware failure. Initiate an emergency firmware update. See firmware
in the Online Guide index.
3-6Unit failure. Contact your vendor or Intel Customer Support.
7Network interface failure. Replace the network cable or attach the print
server to a different network location.
Activity light is off
There is no power to the unit. Check the power source and cable connections.
What does the LAN light on the print server mean?
NetportExpress 10/100 and 10 print servers only: The LAN light (on the back of
the single-port models and the side of the three-port models) is solid when the
print server is connected to the network and blinks while transmitting and
receiving. For NetportExpress 10/100 print servers, the 100 light is on when the
print server is connected to a 100Mbps network.
21
Netport Manager problems
Netport Manager won’t launch
●
The PC may not have the appropriate protocols installed. Try running
Netport Manager from a different PC.
●
One or more files may not be installed correctly. Uninstall, then reinstall
Netport Manager.
●
The PC may need to be restarted. If you have just installed Netport
Manager and have not yet restarted your PC, restart now.
●
Windows NT may not have Service Pack 3 or higher installed.
NetportExpress print server is not listed in Netport Manager
●
The PC may need to be restarted. If you have just installed Netport
Manager and have not restarted your PC, restart your PC.
●
Check the activity light on the NetportExpress print server. If the light
blinks red in a pattern, the NetportExpress print server won’t appear in the
list of print servers. Check the network connection or reset the print server.
For more information, see Blinking red activity light on print server on
page 21.
●
Make sure the IP address assigned to the NetportExpress print server is
valid for your network. To check this, print a test page by pressing the Test
Page or Diag button on the print server.
●
To update the list of print servers, click the Find button in Netport Manager.
●
In the NetportExpress print server Group list, select the group for the model
of the missing print server or select All.
●
Reset the print server. Wait 60 seconds and then click the Find button in
Netport Manager.
●
If the print server is on a different subnet, make sure the appropriate subnet
is in the discovery list. Open Netport Manager, click Options, click Netport
Manager Communications, and click the IP Discovery tab.
For Microsoft networks
●
Make sure the Discovery Options are enabled. From the Netport Manager
Options menu, click Netport Manager and then click the Protocols tab.
Make sure all search options are enabled in the Communications tab.
●
Make sure your workstation has NetBEUI or the TCP/IP client for
Microsoft networks installed and enabled.
22
For Novell networks
●
Make sure the IPX/SPX protocol is running on the workstation.
●
Make sure the IPX/SPX protocol is enabled in Netport Manager. From the
Make sure that a printer password has not been set or changed on the print
server. See passwords in the Online Guide index. If a printer password has
been set, you must to reconfigure the computer to print using that password.
See the instructions in this guide for configuring Windows or UNIX
systems to print. Printer passwords do not affect Novell print server, Novell
remote printer, or AppleTalk printing.
Can’t access the print server
●
Try using a different management utility, such as Netport Manager or Web
Netport Manager.
●
Reset the print server to factory defaults (NetportExpress 10/100 and 10
print servers only). This resets all configuration information on the print
server. Unplug the print server and then hold down the Test Page button
while plugging in the print server. After about 20 seconds, the Activity light
will rapidly flash amber. Release the Test Page button. Press the Test Page
button again.
Can’t print with Microsoft printing
●
Make sure you haven’t disabled protocols on the print server. Microsoft
Printing must be enabled. To check in Netport Manager or Web Netport
Manager, click Options and then click Protocol Enable/Disable.
●
If you have set a printer password on the print server, run the
NetportExpress Add Printer Wizard and set up the computer to print using
the password.
Can’t print with Novell
Make sure you haven’t disabled protocols on the print server. Novell Printing
must be enabled. To check in Netport Manager or Web Netport Manager, click
Options, and then click Protocol Enable/Disable. For Novell printing over TCP/
IP, make sure TCP/IP printing is enabled.
24
Can’t print with UNIX, TCP/IP, or LPR
●
Make sure the NetportExpress print server’s IP address is valid. To check
the IP address, press the Test Page or Diag button. The IP address is printed
on the test page.
●
Make sure TCP/IP printing is enabled. In Netport Manager or Web Netport
Manager, click Options and then click Protocol Enable/Disable.
●
The NetportExpress print server may not be connected to the network. Use
ping from a UNIX workstation or DOS prompt to check IP connectivity to
the NetportExpress print server.
●
If you are using proprint, verify that proprint is located in the appropriate
directory, for example, /usr/intl/hpux. Run the following command line test
from that directory:
./proprint IP_address job=2 port /etc/hosts
where
IP_address is the IP address of the NetportExpress print server and
port is 3001 for Parallel Port 1, 3002 for Parallel Port 2, and 2501 for the
Serial Port.
If this does not work, bypass the printcap file and run proprint alone. Type
on one line
./proprint IP_address job=2 port -pc /etc/hosts
where
IP_address is the IP address of the NetportExpress print server and
port is 3001 for Parallel Port 1, 3002 for Parallel Port 2, and 2501 for the
Serial Port.
●
If you are using LPR remote printing and printing binary or PostScript files,
you may be using the wrong queue name on the print server. Make sure the
queue name is one of the following: LPT1_PASSTHRU,
LPT2_PASSTHRU, or COM1_PASSTHRU. For ASCII files and text,
make sure the queue name is one of the following: LPT1_TEXT,
LPT2_TEXT, or COM1_TEXT. If PASSTHRU is not working for
PostScript files, then try LPT1_PS, LPT2_PS, or COM1_PS. If you have
set a printer password on the print server, see passwords in the Online
Guide index.
25
Can’t print with AppleTalk
●
Make sure that AppleTalk printing is configured and enabled on the print
server. Check Status in Netport Manager or Web Netport Manager.
●
The router’s configuration of zone names may be incomplete. If the
Chooser does not show the zone name of the NetportExpress print server,
check your router’s configuration of zone names. You must have a router
and valid zone name to print with AppleTalk.
●
The zone name selected in the Chooser may not be the same as the zone
name configured on the print server.
●
AppleTalk may not be enabled on the Macintosh workstation. Make sure
there are zones visible in the Chooser.
●
The wrong printer type might be entered on the print server. Try setting
LaserWriter as the printer type in Netport Manager or Web Netport
Manager.
Can’t print a test page
●
Make sure your printer can be networked, see Can my printer be
networked? on page 7.
●
The parallel port speed must match the printer speed. For more information,
see parallel port settings in the Online Guide index.
●
Check the printer to see if it is out of paper or jammed. Print a self-test
page to make sure the printer is operational.
●
Make sure the printer cable is stamped "IEEE 1284 compliant" or does not
exceed six feet in length. If you suspect something is wrong with the cable,
replace it with a known good cable.
●
Make sure your printer is capable of printing ASCII or PostScript text. For
NetportExpress PRO print servers, the printer must be able to print ASCII
text.
Note: To print the test page or diag page from the print server, only PostScript or
ASCII supported printing is required. Windows is not effected.
26
Technical Specifications
Specifications for NetportExpress 10 and 10/100
print servers
Network topology support
●
10BASE-T or 100BASE-TX (10/100 models), 10BASE-T (10 single-port),
10BASE-T and 10BASE2 (10 3-port)
●
Connector: RJ-45 (plus BNC on 10 3-port)
●
10/100 model automatically negotiates 10 Mbps and 100 Mbps
Protocols
●
NetBEUI: SMB-NBF
●
IPX/SPX: auto-senses the IPX frame type (802.2, 802.3, Type II, or SNAP)
●
NCP packet signatures: level 0-3 support (auto-selected)
AppleTalk: EtherTalk* or TokenTalk* (AppleTalk zone and router
required)
Port specifications
●
1 or 2 bidirectional parallel ports
●
25-pin female connectors (IEEE 1284-compliant)
●
Maximum throughput over 900 KBps (10/100 models only)
●
Three-port version: 1 RS-232C serial port, 9-pin male connector
Hardware
●
Dimensions
Single-port: 5.31 x 4.27 x 1.22 inches (13.48 x 10.84 x 3.09 cm)
3-port: 6.625 x 4.375 x 1.25 inches (16.84 x 11.12 x 3.17 cm)
●
Weig ht
Single-port: 6 ounces (170 grams)
3-port: 10 ounces (283 grams)
●
Power supply: 100-250VAC input. 5VDC, 1.5A output
●
Emissions: FCC and CISPR-22 class A
Management options
Windows Netport Manager, Web Netport Manager, Web Enterprise Netport
Manager, Intel Device View, Telnet, SNMP, JetAdmin, and Web JetAdmin
27
Specifications for NetportExpress PRO token
ring print servers
Network topology support
●
Autosenses between token ring STP Type 1 and UTP Type 3 connectors
●
Supports both 4 Mbps and 16 Mbps ring speeds
●
Supports source routing
●
Supports Locally Administered Addresses (LAA)
Protocols
●
NetBEUI: SMB-NBF
●
IPX/SPX: auto-senses the IPX frame type (802.2, 802.3, Type II, or SNAP)
●
TCP/IP: BOOTP, RARP, DHCP, HTTP, SNMP, LPR, FTP
●
AppleTalk: EtherTalk or TokenTalk (AppleTalk zone and router required)
Port specifications
●
2 bidirectional parallel ports
●
25-pin female connector (IEEE 1284-compliant)
●
1 RS-232C serial port, 9-pin male connector
Hardware
●
Dimensions: 7.25 x 5.13 x 1.25 inches (18.4 x 13.02 x 3.17 cm)
●
Weight: 13 ounces (370 grams)
●
Power supply: 110VAC or 240VAC input. 14VAC, 700 mA output
●
Emissions: FCC and CISPR-22 class A
Management options
Windows Netport Manager, Web Netport Manager, Web Enterprise Netport
Manager, Intel Device View, Telnet, and SNMP (MIB-II)
28
Customer Support
Troubleshooting
See troubleshooting in the Online Guide contents (HTML version on the Intel
NetportExpress Print Server CD, or Windows version in the Intel
NetportExpress Print Server program group).
US and Canada(916) 377-7000 (7:00 - 17:00 Pacific M - F)
England+44 (0) 870 607 2439 (8:30 - 16:00 M - F)
France+33 (0) 1 41 91 85 29 (9:30 - 17:00 M - F)
Germany+49 (0) 69 9509 6099 (9:30 - 17:00 M - F)
Italy+39 (0) 2 696 33276 (9:30 - 17:00 M - F)
Australia+62-1-800-649-931 (7:00 - 17:00 Eastern M - F)
Hong Kong+852-2-844-4456 (5:00 - 15:00 M - F)
Korea+822-767-2595 (6:00 - 16:00 M - F)
Singapore+65-831-1311 (5:00 - 15:00 M - F)
Ta iw an+886-2-718-9915 (5:00 - 15:00 M - F)
Wo rld wi de+1(916) 377-7000
29
Limited Hardware Warranty
Intel warrants to the original owner that the hardware product delivered in this package will be free from defects
in material and workmanship for three (3) years following the latter of: (i) the date of purchase only if you register
by returning the registration card as indicated thereon with proof of purchase; or (ii) the date of manufacture; or
(iii) the registration date if by electronic means provided such registration occurs within thirty (30) days from
purchase. This warranty does not cover the product if it is damaged in the process of being installed. Intel
recommends that you have the company from whom you purchased this product install the product.
INTEL RESERVES THE RIGHT TO FILL YOUR ORDER WITH A PRODUCT CONTAINING NEW OR
REMANUFACTURED COMPONENTS. THE ABOVE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY,
WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF
NONINFRINGEMENT OF INTELLECTUAL PROPERTY, SATISFACTORY QUALITY, FITNESS FOR A
PARTICULAR PURPOSE, OR ANY WARRANTY ARISING OUT OF ANY PROPOSAL, SPECIFICATION,
SAMPLE OR OTHERWISE.
This warranty does not cover replacement of products damaged by abuse, accident, misuse, neglect, alteration,
repair, disaster, improper installation or improper testing. If the product is found to be otherwise defective, Intel,
at its option, will replace or repair the product at no charge except as set forth below, provided that you deliver
the product along with a return material authorization (RMA) number either to (a) the company from whom you
purchased it or to (b) Intel, North America only (if purchased in Europe you must deliver the product to "(a)"). If
you ship the product you must assume the risk of damage or loss in transit. You must use the original container
(or the equivalent) and pay the shipping charge. Intel may replace or repair the product with either new or
remanufactured product or parts, and the returned product becomes Intel’s property. Intel warrants the repaired
or replaced product to be free from defects in material and workmanship for a period of the greater of: (i) ninety
(90) days from the return shipping date; or (ii) the period of time remaining on the original three (3) year
warranty.
This warranty gives you specific legal rights and you may have other rights, which vary, from state to state. All
parts or components contained in this product are covered by Intel’s limited warranty for this product; the
product may contain fully tested, recycled parts, warranted as if new. For warranty information call one of the
numbers below.
Returning a Defective Product (RMA)
Before returning any product, contact an Intel Customer Support Group and obtain an RMA number by calling
the non-toll free numbers below:
North America only: (916) 377-7000
Other locations: Return the product to the place of purchase.
If the Customer Support Group verifies that the product is defective, they will have the Return Material
Authorization Department issue you an RMA number to place on the outer package of the product. Intel cannot
accept any product without an RMA number on the package.
LIMITATION OF LIABILITY AND REMEDIES
INTEL SHALL HAVE NO LIABLILITY FOR ANY INDIRECT OR SPECULATIVE DAMAGES (INCLUDING,
WITHOUT LIMITING THE FOREGOING, CONSEQUENTIAL, INCIDENTAL AND SPECIAL DAMAGES)
ARISING FROM THE USE OF OR INABILITY TO USE THE PRODUCT, WHETHER ARISING OUT OF
CONTRACT, NEGLIGENCE, TORT, OR UNDER ANY WARRANTY, IRRESPECTIVE OF WHETHER INTEL
HAS ADVANCED NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES, INCLUDING, BUT NOT
LIMITED TO LOSS OF USE, INFRINGEMENT OF INTELLECTUAL PROPERTY, BUSINESS
INTERRUPTIONS, AND LOSS OF PROFITS, NOTWITHSTANDING THE FOREGOING, INTEL’S TOTAL
LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED THE PRICE PAID FOR THE
PRODUCT. THESE LIMITATIONS ON POTENTIAL LIABILITES WERE AN ESSENTIAL ELEMENT IN
SETTING THE PRODUCT PRICE. INTEL NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME
FOR IT ANY OTHER LIABILITIES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
Critical Control Applications: Intel specifically disclaims liability for use of the hardware product in critical
control applications (including, for example only, safety or health control systems, nuclear energy control
systems, or air or ground traffic control systems) by Licensee or Sublicensees, and such use is entirely at the
user’s risk. Licensee agrees to defend, indemnify, and hold Intel harmless from and against any and all claims
arising out of use of the hardware product in such applications by Licensee or Sublicensees.
Software: Software provided with the product is not covered under the hardware warranty described above.
See the applicable software license agreement shipped with the product for details on any software warranty.
30
Europe only
Intel warrants to the original owner that the hardware product delivered in this package will be free from defects
in material and workmanship for three (3) years following the latter of: (i) the date of purchase only if you register
by returning the registration card as indicated thereon with proof of purchase; or (ii) the date of manufacture; or
(iii) the registration date if by electronic means provided such registration occurs within thirty (30) days from
purchase. This warranty does not cover the product if it is damaged in the process of being installed. Intel
recommends that you have the company from whom you purchased this product install the product.
INTEL RESERVES THE RIGHT TO FILL YOUR ORDER WITH A PRODUCT CONTAINING NEW OR
REMANUFACTURED COMPONENETS. THE ABOVE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY,
WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF
NONINFRINGEMENT OF INTELLECTUAL PROPERTY, SATISFACTORY QUALITY, FITNESS FOR A
PARTICULAR PURPOSE, OR ANY WARRANTY ARISING OUT OF ANY PROPOSAL, SPECIFICATION,
SAMLPLE OR OTHERWISE.
This warranty does not cover replacement of products damaged by abuse, accident, misuse, neglect, alteration,
repair, disaster, improper installation or improper testing. If the product is found to be otherwise defective, Intel,
at its option, will replace or repair the product at no charge except as set forth below, provided that you deliver
the product along with a return material authorization (RMA) number either to (a) the company from whom you
purchased it or (b) to Intel, North America only (if purchased in Europe you must deliver the product to "(a)"). If
you ship the product you must assume the risk of damage or loss in transit. You must use the original container
(or the equivalent) and pay the shipping charge. Intel may replace or repair the product with either new or
remanufactured product or parts, and the returned product becomes Intel’s property. Intel warrants the repaired
or replaced product to be free from defects in material and workmanship for a period of the greater of: (i) ninety
(90) days from the return shipping date; or (ii) the period of time remaining on the original three (3) year
warranty.
This warranty gives you specific legal rights and you may have other rights, which vary, from state to state. All
parts or components contained in this product are covered by Intel’s limited warranty for this product; the
product may contain fully tested, recycled parts, warranted as if new. For warranty information call one of the
numbers below.
Returning a Defective Product (RMA)
Before returning any product, contact an Intel Customer Support Group and obtain an RMA number by calling
the non-toll-free numbers below:
If the Customer Support Group verifies that the product is defective, they will have the Return Material
Authorization Department issue you an RMA number to place on the outer package of the product. Intel cannot
accept any product without an RMA number on the package.
LIMITATION OF LIABLILITY AND REMEDIES
INTEL SHALL HAVE NO LIABLILITY FOR ANY INDIRECT OR SPECULATVIE DAMAGES (INCLUDING,
WITHOUT LIMITING THE FOREGOING, CONSEQUENTIAL, INCIDENTAL AND SPECIAL DAMAGES)
ARISING FROM THE USE OF OR INABILITY TO USE THE PRODUCT, WHETHER ARISING OUT OF
CONTRACT, NEGLIGENCE, TORT, OR UNDER ANY WARRANTY, IRRESPECTIVE OF WHETHER INTEL
HAS ADVACNED NOTICE OF THE POSSIBLITY OF ANY SUCH DAMAGES, INCLUDING, BUT NOT LIMITED
TO LOSS OF USE, INFRINGEMENT OF INTELLECTUAL PROPERTY, BUSINESS INTERRUPTIONS, AND
LOSS OF PROFITS, NOTWITHSTADNING THE FOREGOING, INTEL’S TOTAL LIABLITY FOR ALL CLAIMS
UNDER THIS AGREEMENT SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE
LIMITATIONS ON POTENTIAL LIABILITES WERE AN ESSENTIAL ELEMENT IN SETTING THE PRODCUT
PRICE. INTEL NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER
LIABILITIES.
Critical Control Applications: Intel specifically disclaims liability for use of the hardware product in critical
control applications (including, for example only, safety or health control systems, nuclear energy control
systems, or air or ground traffic control systems) by Licensee or Sublicensees, and such use is entirely at the
user’s risk. Licensee agrees to defend, indemnify, and hold Intel harmless from and against any and all claims
arising of use of the hardware product in such applications by Licensee or Sublicenses.
Software: Software provided with the product is not covered under the hardware warranty described above.
See the applicable software license agreement shipped with the product for details on any software warranty.
This limited hardware warranty shall be governed by and construed in accordance with the laws of England and
Wales. The courts of England shall have exclusive jurisdiction regarding any claim brought under this warranty.
31
Compliance Statements
Australia
The compliance asserted by the following is applicable only to products that bear the mark or text required for
each of these compliances.
FCC Compliance Statement
This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This product generates, uses, and can radiate frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning this equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
Change the direction of the radio or TV antenna.
To the extent possible, relocate the radio, TV, or other receiver away from the product.
Plug the product into a different electrical outlet so that the product and the receiver are on different branch
circuits.
If these suggestions don’t help, consult your dealer or an experienced radio/TV repair technician for more
suggestions.
Note: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Caution: If you make any modification to the equipment not expressly approved by Intel, you
could void your authority to operate the equipment.
Taiwan Class A EMI Statement
CE Compliance Statement
This product complies with the EU Directive, 89/336/EEC, using the EMC standards EN55022 (Class A) and
EN55024. This product also meets or exceeds EN60950 safety requirements.
This product has been tested and verified to meet CISPR 22 Class A requirements.
Canada
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de
Classe A prescrites dans la norme sur le matériel brouilleur: "Appareils Numériques", NMB-003 édictée par le
Ministre Canadien des Communications.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out
in the interference-causing equipment standard entitled: "Digital Apparatus," ICES-003 of the Canadian
Department of Communications.
VCCI Class A (Japan)
Intel Corporation, Mailstop JF3-406, 5200 NE Elam Young Parkway
Hillsboro, OR 97124-6497 USA
Intel definition of "Year 2000 Capable"
An Intel® product, when used in accordance with its documentation, is “Year 2000 Capable” when, upon
installation, it accurately stores, displays, processes, provides, and/or receives date data from, into, and
between 1999 and 2000 and the twentieth and twenty-first centuries, including leap year calculations, provided
that all other technology used in combination with the said product properly exchanges date data with it. Intel
makes no representation about individual components within the product should they be used independently
from the product as a whole. See http://www.intel.com/support/year2000 for more information.
Intel Corporation
5200 N.E. Elam Young Parkway
Hillsboro, OR 97124-6497 USA
Intel Corporation assumes no responsibility for errors or omissions in this guide. Nor does Intel make any
commitment to update the information contained herein.
*Other product and corporate names may be trademarks of other companies and are used only for explanation
and to the owners’ benefit, without intent to infringe.
33
35
See the
Manuals
directory on the Intel
®
NetportExpress™ Print Server
CD for an electronic copy of this manual in English, French, German,
Italian, Spanish, Portuguese, and Simplified Chinese.
Une copie électronique de ce manuel est disponible en français dans
le répertoire
Manuals
du CD-ROM Intel® NetportExpress™ Print
Server.
Im Verzeichnis
Manuals
auf der Intel® NetportExpress™ DruckserverCD finden Sie eine elektronische Kopie dieses Handbuchs auf
Deutsch.
Consultare la directory
Manuals (Manuali)
sul CD di Intel
®
NetportExpress™ Print Server per una copia elettronica in italiano di
questo manuale.
Consulte el directorio
Manuals
(Manuales) en el CD Intel
®
NetportExpress™ Print Server si desea ver una copia en español de
este manual.
Acesse o diretório
Manuals
no CD do Intel® NetportExpress™ Print
Server para obter uma cópia eletrônica deste manual em português.
Intel (R) NetportExpress
(TM) Print Server CD
724715-002
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