Intel 05-2478-001 User Manual

Intel NetStructure® Host Media Processing Release 2.0 for Windows

Software Installation Guide

December 2005

05-2478-001

INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. Intel products are not intended for use in medical, life saving, life sustaining, critical control or safety systems, or nuclear facility applications.

Intel may make changes to specifications and product descriptions at any time, without notice.

This Intel NetStructure furnished under license and may only be used or copied in accordance with the terms of the license. The information in this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Intel Corporation. Intel Corporation assumes no responsibility or liability for any errors or inaccuracies that may appear in this document or any software that may be provided in association with this document.

Except as permitted by such license, no part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without the express written consent of Intel Corporation.

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* Other names and brands may be claimed as the proper ty of others.

Publication Date: December 2005

Document Number: 05-2478-001

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For Technical Support, visit the Intel Telecom Support Resources website at:

http://developer.intel.com/design/telecom/support

For Products and Services Information, visit the Intel Telecom and Compute Products website at:

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For Sales Offices and other contact information, visit the Buy Telecom Products page at:

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Host Media Processing Release 2.0 for Windows Software Installation Guide as well as the software described in it is

HMP Release 2.0 for Windows Software Installation Guide – December 2005

Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to Use This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1 Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.1 Choosing the Appropriate Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Major Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.3 HMP Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1 Prerequisites for Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1.1 Uninstalling a Previous Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.1.2 Installing and Configuring Windows SNMP Service . . . . . . . . . . . . . . . . . . . . . . . 15

2.1.3 Checking TCP Port Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.1.4 Determining Which Features to Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.2 Order of Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.3 Performing a Full Install of the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.4 Performing an Update Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.5 Performing a Silent Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2.5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2.5.2 Creating an InstallShield Response File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2.5.3 Using the InstallShield Response File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2.5.4 Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

2.5.5 Defining the Destination Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2.6 Verifying the Installation Using the IP Media Server Demo . . . . . . . . . . . . . . . . . . . . . . . . 30

2.7 Adding or Removing Installed Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2.7.1 Using Add/Remove Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

2.7.2 Rerunning the Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

3 Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4.1 General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4.2 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4.3 Installation Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4.4 APIC Timer Incompatible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

4.5 Disabling the Windows Driver Signing Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

4.6 Board Detection Fails When a Board is Installed After the HMP Software . . . . . . . . . . . . 42

4.7 Repairing an Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4.8 Uninstall Cleanup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

HMP Release 2.0 for Windows Software Installation Guide – December 2005 3

Contents

Figures

1 TCP/IP Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 HMP Software Navigation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3 Example of IP Media Server Demo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4 Adding or Removing Features Using Change in Add/Remove Programs . . . . . . . . . . . . . . . . . 32

5 Modify Option on InstallShield Wizard Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6 Removing the HMP Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

7 Security Alert - Driver Installation Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8 Open Application Detected Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

9 APIC Timer Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

10 Driver Signing Options Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

11 Repair Option on InstallShield Wizard Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

4 HMP Release 2.0 for Windows Software Installation Guide – December 2005

Contents

Tables

1 Installation Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 License Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3 Additional Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

HMP Release 2.0 for Windows Software Installation Guide – December 2005 5

Revision History

This revision history summarizes the changes made in each published version of this document.

Document No. Publication Date Description of Revisions

05-2478-001 December 2005 Choosing the Appropriate Installation Procedure : Updated to include update install.

Installing the Software: Added references to the Update Install throughout chapter.

Determining Which Features to Install: Updated the names of the features under

“Circuit Connectivity Runtime Package.” Revised Demos description. Updated list of supported SNMP MIBs.

Performing a Full Install of the Software: Updated “Cygwin” item in list of 3rd party

software.

Performing an Update Install : New section.

Adding or Removing Installed Features : Removed references to Cancel button on

Setup Status screen.

Uninstalling the Software: Added a note at the beginning. Removed references to

Cancel button on Setup Status screen. Revised last step and paragraph.

Conditions Preventing Installation : Added a new error message about the CPU

processor.

Board Detection Fails When a Board is Installed After the HMP Software : New

section.

05-2478-001-02 October 2005 Related Information: Added references to FLEXnet documentation and the Quick

05-2478-001-01 September 2005 Initial version of document.

Install Cards for the supported Intel NetStructure DNI and DSI boards.

HMP Licenses: Revised to refer to supported boards.

Determining Which Features to Install: Notes about the Licensing Package were

added to the descriptions of the Core Runtime Package and the Licensing Package.

Performing a Full Install of the Software: Added “Cygwin” to list of 3rd party software.

Revised Step 10 because the Cancel button has been removed from the Setup Status screen.

Performing an Update Install : Revised Step 6 because the Cancel button has been

removed from the Setup Status screen.

Much of the information contained in this document was previously published in the

Intel NetStructure Installation Guide, document number 05-2418-002.

Host Media Processing Release 1.3 for Windows Software

HMP Release 2.0 for Windows Software Installation Guide — December 2005 6

About This Publication

The following topics provide information about this software installation guide:

• Purpose

• Intended Audience

• How to Use This Publication

• Related Information

Purpose

This guide explains how to do the following:

• Install and uninstall Intel NetStructure

for Windows

• Update an existing version of the software

• “Silently” install the software

• Verify the installation by running a demo.

Host Media Processing (HMP) Software Release 2.0

Intended Audience

This information is intended for:

• Distributors

• System Integrators

• Toolkit Developers

• Value Added Resellers (VARs)

• Original Equipment Manufacturers (OEMs)

How to Use This Publication

This information is organized as follows:

• Chapter 1, “Installation Overview” describes the major installation steps in the order in which

they are performed, giving an overview of the process. This chapter also provides information about licensing and selection of IP addresses.

• Chapter 2, “Installing the Software” discusses the prerequisites for software installation and

gives step by step procedures for performing interactive and “silent” installs of the HMP Software. This chapter also describes how to verify proper installation by running a demo and how to add or remove installed features.

HMP Release 2.0 for Windows Software Installation Guide — December 2005 7

About This Publication

• Chapter 3, “Uninstalling the Software” describes how to uninstall the software.

• Chapter 4, “Troubleshooting” provides information about error messages and the log file for

the install, and describes how to repair an installation by re-installing it.

Related Information

For additional information related to installation, configuration, administration, and diagnostics, refer to the following documents, which are provided with the HMP Software and are also available at http://resource.intel.com/telecom/support/documentation/releases/.

• For timely information that may affect installation and configuration, refer to the Release

Guide and Release Update. The Release Update is not provided with the system release software. It is maintained on the web site mentioned above.

• For licensing and administration procedures, refer to the Administration Guide for this release.

• For additional information about FLEXnet

User Guide, which is available at:

http://www.macrovision.com/support/by_catagory/Software_Licensing.shtml.

• For detailed information about the verification demo included with the HMP Software, refer to

the IP Media Server (Global Call) Demo Guide for Windows Operating Systems.

• For diagnostics information, refer to the Diagnostics Guide for this release.

• For information about using the SNMP agent software, refer to the Administration Guide for

the SNMP agent software.

• For information about installing the Intel NetStructure

HMP Release 2.0, refer to the Quick Install Card provided with each board.

• The Intel

http://developer.intel.com/design/telecom/support/ provides technical support and wide-

ranging information in the form of technical notes, problem tracking reports, application notes, and other helpful documentation.

• For product information, go to the Intel

http://www.intel.com/design/network/products/telecom/.

licensing, refer to the FLEXnet Licensing End

DNI and DSI boards supported by

Networking and Communications Telecom Support Resources web site at

Telecom Products web site at

1.FLEXnet is a trademark of Macrovision Corporation (http://www.macrovision.com)

8 HMP Release 2.0 for Windows Software Installation Guide — December 2005

1.Installation Overview

This chapter provides the following information about installing Intel NetStructure® Host Media Processing (HMP) Software Release 2.0 for Windows.

• Choosing the Appropriate Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

• Major Installation Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

• HMP Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.1 Choosing the Appropriate Installation Procedure

You can perform either a full or update install of the HMP Release 2.0 software. The installation procedure you use depends on what is on your system. Table 1 shows the various installation scenarios. In all cases, you must meet the relevant prerequisites described in Section 2.1,

“Prerequisites for Software Installation”, on page 13. The installation procedures listed in the table

are links to the sections containing the procedures.

Note: The update install gives you the latest software for the features that you selected when you did the

full install of the release that is currently on your system. If you want an additional feature that wasn’t previously installed (for example, Demos), first perform the update install and then perform the procedure in Section 2.7, “Adding or Removing Installed Features”, on page 31.

Table 1. Installation Scenarios

If you have this on your system Use this installation procedure

No existing HMP Software Section 2.3, “Performing a Full Install of the Software”, on page 20

A previous version of HMP Release

2.0

HMP Release 1.3 or HMP Release

1.1

HMP Release 1.1 with a Feature Pack and/or Service Pack

Section 2.5, “Performing a Silent Install”, on page 25

Section 2.4, “Performing an Update Install”, on page 23

Section 2.5, “Performing a Silent Install”, on page 25

Section 2.3, “Performing a Full Install of the Software”, on page 20

Section 2.5, “Performing a Silent Install”, on page 25

Note: You must uninstall HMP Release 1.3 or HMP Release 1.1

before installing HMP Release 2.0. Refer to Section 2.1.1,

“Uninstalling a Previous Release”, on page 14.

Section 2.3, “Performing a Full Install of the Software”, on page 20

Section 2.5, “Performing a Silent Install”, on page 25

Note: You must uninstall HMP Release 1.1 and the Feature Pack

and/or Service Pack before installing HMP Release 2.0. Refer to Section 2.1.1, “Uninstalling a Previous Release”, on page 14.

HMP Release 2.0 for Windows Software Installation Guide — December 2005 9

Installation Overview

1.2 Major Installation Steps

Following are the major installation steps:

1. Before installing the HMP Software, make sure that the system meets the hardware and software “System Requirements” as described in the HMP Software Release Guide.

2. To install the software, you must have local administrative privileges. Contact your network administrator to set up administrative privileges as required.

3. If you have an earlier version of HMP Release 2.0, HMP Release 1.3 earlier) on your system, you must uninstall it as described in Section 2.1.1, “Uninstalling a

Previous Release”, on page 14. If you have a previous version of HMP Release 2.0 on your

system, you do not have to uninstall it.

4. Obtain an HMP Software license. You can do this before or after you install the HMP Software. A verification license supplied with the software will allow you to run the verification demo (IP Media Server Demo) to confirm that you have installed the HMP Software properly. However, its features are limited and you will need to obtain another license. Refer to Section 1.3, “HMP Licenses”, on page 10 for more information. Complete information and procedures for obtaining and working with licenses is provided in the HMP Administration Guide.

5. Install the HMP Release 2.0 software. Refer to one of the following procedures:

• Section 2.3, “Performing a Full Install of the Software”, on page 20

• Section 2.4, “Performing an Update Install”, on page 23

• Section 2.5, “Performing a Silent Install”, on page 25

If you are not sure about which installation procedure to use, refer to Section 1.1, “Choosing

the Appropriate Installation Procedure”, on page 9.

6. Optionally run the IP Media Server demo to verify proper installation of the HMP Software. Refer to Section 2.6, “Verifying the Installation Using the IP Media Server Demo”, on page

30.

or HMP Release 1.1 (or

1.3 HMP Licenses

Before you use the HMP Software and (optionally) the supported Intel NetStructure® DNI or DSI boards, you must obtain a license file containing authorizations for a combination of call control and media processing features. You can obtain a license file either before or after you install the HMP Software and supported boards, but you need to obtain a license file before you can proceed with using the HMP Software and supported boards.

If you are using only the HMP Software, the license will be associated with the host machine via a Lock Code. If you are using one or more of the supported Intel NetStructure

1. A verification license is installed with the HMP Software, activated and ready to use, but this license

is only intended to be used for verifying that the HMP Software installation was successful (see

Section 2.6, “Verifying the Installation Using the IP Media Server Demo”, on page 30).

10 HMP Release 2.0 for Windows Software Installation Guide — December 2005

containing HMP license data. An HMP license is a file

DNI or DSI boards,

Installation Overview

the license will be associated with one of the boards. This is discussed in the HMP Administration Guide.

Note: You cannot use old licenses from a previous HMP release. You must obtain a new license for the

current release.

After you install the HMP Software and (optionally) one or more of the supported Intel NetStructure

DNI or DSI boards, you must activate the license on the target system using a license management tool (LMTOOLS* Administration Guide describes how to obtain and activate license files, as well as other administrative tasks.

You can try out the HMP Software and supported boards with a verification, evaluation, or trial license before you purchase a permanent, production license from Intel. If a license file is lost or damaged, you can obtain an emergency replacement for it. Table 2 shows the types of licenses available for use with HMP Software.

Table 2. License Types

License Type Features Expires?

Verification

(free)

Evaluation

(free)

Tr ia l

(free)

Purchased any supported

Emergency Replacement

1. For more information about the Lock Code or Board ID number, refer to the HMP Administration Guide.

2. A license is supplied with the HMP Software that allows you to run a verification demo (the IP Media Server demo). This demo verifies that you have set up HMP properly. For more information, refer to Section 2.6, “Verifying the Instal-

lation Using the IP Media Server Demo”, on page 30.

3. An evaluation license is available from www.intel.com/go/mediaprocessing.

4. For a list of authorized distributors, go to: http://www.intel.com/buy/wtb/wtb1028.htm.

) and the configuration manager (DCM). The HMP

1 channel for RTP G.711 and Voice

4 channels for all components

any supported channel component combination

channel component combination

replaces a “Purchased” license

Where to get

license?

no included with HMP

Software

expires in 45 days

no Intel authorized

expires in 14 days

available from Web site

Intel authorized distributor or account manager

distributor or account manager

Intel authorized distributor or account manager

Lock Code or Board

Number Required?

yes - supply when ordering (refer to HMP Administration Guide)

For more information, refer to the HMP Administration Guide.

1.LMTOOLS is a product of Macrovision Corporation (http://www.macrovision.com).

HMP Release 2.0 for Windows Software Installation Guide — December 2005 11

Installation Overview

12 HMP Release 2.0 for Windows Software Installation Guide — December 2005

2.Installing the Software

This chapter gives detailed procedures for installing Intel NetStructure® Host Media Processing (HMP) Software Release 2.0 for Windows:

• Prerequisites for Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

• Order of Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

• Performing a Full Install of the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

• Performing an Update Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

• Performing a Silent Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

• Verifying the Installation Using the IP Media Server Demo. . . . . . . . . . . . . . . . . . . . . 30

• Adding or Removing Installed Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2.1 Prerequisites for Software Installation

Before installing the software, make sure that the following prerequisites are met:

• Read the Release Guide and Release Update before starting the installation. To view the

Release Guide, insert the system release CD-ROM or run autorun.exe if you downloaded the HMP software files. A navigation screen will appear (Figure 2). Click on Before You Begin. The Release Guide is also available at

http://resource.intel.com/telecom/support/documentation/releases/. The Release Guide

contains information about hardware and software requirements for this release.

The Release Update provides the latest information about any issues, restrictions, or limitations that may affect the installation. The Release Update also describes any significant changes to the release subsequent to the general availability date. For example, new features provided in Service Updates are described in the Release Update. The Release Update can be found at http://resource.intel.com/telecom/support/documentation/releases/.

• The Windows* operating system must be installed. The supported operating systems include:

– Windows XP Professional – Windows 2003 Server (Standard and Enterprise Editions)

Note: For information about the specific versions of the operating systems supported, refer

to the Release Guide.

Note: This system release is designed for U.S. English versions of the Microsoft* Windows

Operating System. System directory path names are often spelled using the native language. Therefore if you are using a language other than U.S. English, various manual file copy operations may be necessary to place files in directories with the expected path names. For assistance, please contact the support organization that services your country.

• A supported CPU must be used. The install will check for this. Refer to the Release Guide for

a list of supported CPUs.

HMP Release 2.0 for Windows Software Installation Guide — December 2005 13

Installing the Software

• It is recommended that you back up the drive on which you intend to install the software.

• If you have a previous version of HMP Release 2.0 on your system, you do not have to

uninstall it. Install the new version of the software using the procedure in Section 2.4,

“Performing an Update Install”, on page 23.

• If you have HMP Release 1.3 on your system, you must uninstall it as described in

Section 2.1.1, “Uninstalling a Previous Release”, on page 14.

• If you have HMP Release 1.1 or earlier on your system (including a Feature Pack or Service

Update, if applicable) on your system, you must uninstall it as described in Section 2.1.1,

“Uninstalling a Previous Release”, on page 14.

• If you intend to use SNMP Agent Software for remote monitoring and administration of HMP

over an IP network, Windows SNMP service must be installed on the managed node(s). Refer to the Section 2.1.2, “Installing and Configuring Windows SNMP Service”, on page 15.

• TCP ports 1719, 1720, 5060, 12002, 12003, 12004, 20000, and 20001 must be available. Refer

to Section 2.1.3, “Checking TCP Port Availability”, on page 16.

• For information about the options you can choose when installing this system release, refer to

Section 2.1.4, “Determining Which Features to Install”, on page 17.

2.1.1 Uninstalling a Previous Release

This section tells you how to uninstall a previous release of HMP Software. If you need more information than what is given below, consult the uninstall procedure in the documentation provided with the previous release, Feature Pack, or Service Update.

Note: If you have a previous version of HMP Release 2.0 on your system, you do not have to uninstall it.

Install the new version of the software using the procedure in Section 2.4, “Performing an Update

Install”, on page 23.

HMP Release 1.3

If you have HMP Release 1.3 on your system, you must uninstall it using the Add or Remove Programs utility found on the Windows Control Panel. Even if you installed the Service Update to HMP Release 1.3, the HMP software will show up as one item on the Add or Remove Programs utility and can be uninstalled as one item.

HMP Release 1.1 or Earlier

If you have HMP Software Release 1.1 or earlier on your system (including the Feature Pack and Service Update, if applicable), you must uninstall it using the Add or Remove Programs utility found on the Windows Control Panel.

If you installed more than the base release of HMP Release 1.1, the HMP software will show up as more than one item on the Add or Remove Programs utility. You must uninstall the base release, Feature Pack, and Service Update in the reverse order of how they were installed. In other words, the last item installed should be the first item uninstalled. So you would remove the Service Update or Feature Pack first, and then remove the base release. You must reboot after each uninstall.

14 HMP Release 2.0 for Windows Software Installation Guide — December 2005

Installing the Software

2.1.2 Installing and Configuring Windows SNMP Service

If you intend to use the SNMP agent software (for a description, see Section 2.1.4, “Determining

Which Features to Install”, on page 17) and Windows SNMP Service has not already been

installed, you must install and configure the Windows SNMP Service on both the managed node and the network management station before installing the HMP Software release and SNMP agent software.

Note: If you uninstall and reinstall the Windows SNMP Service on the managed node, you will also have

to uninstall and reinstall SNMP agent software.

Installing SNMP Service

The following steps describe how to install Windows SNMP service:

1. Invoke the Control Panel.

2. Select Add or Remove Programs.

3. Select Add/Remove Windows Components. The Windows Component Wizard is displayed.

4. Check the Management and Monitoring Tools box.

5. Click the Details button.

6. Check the Simple Network Management Protocol box and click OK. The Windows

Component Wizard is redisplayed.

7. Click Next. You may be asked to insert the operating system CD. Proceed through the

Windows Component Wizard until it has finished.

Note: If your system has had a Windows service pack installed on it, you should reinstall the Windows

service pack after installing SNMP service.

Configuring SNMP Service

Follow the steps below to configure Windows SNMP Service:

1. Invoke the Control Panel.

2. Select Administrative Tools.

3. Select Services.

4. Select SNMP Service.

5. Choose the Agent tab.

6. Enter Contact and Location.

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