Intec CVD500LCD, CVD640LCD Installation And Operation Manual

CVD Series Displays

Installation and

Operation Guide

Please read this guide carefully before
use and keep it for future reference.
Remember to complete and mail the
owner registration form. (Installer ­P le ase give this m anual t o the user of
this product after your use.)

Table of Contents

T

ABLE OF CONTENTS...............................................................................................................................................................2

GENERAL INFORMATION...................................................................................................................................................3

INTRODUCTION ........................................................................................................................................................................3

IMPORTANT INFORMATION ......................................................................................................................................................3

CERTIFICATES OF COMPLIANCE...............................................................................................................................................3

WARNINGS AND CAUTIONS .....................................................................................................................................................4

PACKAGE CONTENTS / PARTS LIST ..........................................................................................................................................5

DESCRIPTION..........................................................................................................................................................................6

PRODUCT OVERVIEW...............................................................................................................................................................6

FEATURES................................................................................................................................................................................6

SPECIFICATIONS.......................................................................................................................................................................6

INSTALLATION INSTRUCTIONS .................................................................................................................................................7

WIRING DIAGRAM ...................................................................................................................................................................7

DISPLAY CONNECTIONS...........................................................................................................................................................7

DISPLAY AND CONTROLLER INSTALLATION ............................................................................................................................7

CAMERA INSTALLATION ..........................................................................................................................................................8

CABLE INSTALLATION .............................................................................................................................................................9

CONNECTOR ALIGNMENT...............................................................................................................................................10

HIROSE ALIGNMENT ..............................................................................................................................................................10

XL (MIL SPEC) ALIGNMENT..................................................................................................................................................10

IMAGE ORIENTATION........................................................................................................................................................11

ORIENTATION REQUIREMENTS ..............................................................................................................................................11

HOW TO CHANGE YOUR IMAGE.............................................................................................................................................11

OPERATING INSTRUCTIONS............................................................................................................................................11

DISPLAY CONTROLS ..............................................................................................................................................................11

CVR100 (SINGLE CHANNEL REMOTE) ..................................................................................................................................11

CVR500 (MULTI CHANNEL REMOTE) ...................................................................................................................................12

RADAR OPERATION ...............................................................................................................................................................12

TROUBLESHOOTING AND MAINTENANCE.................................................................................................................13

TROUBLESHOOTING...............................................................................................................................................................13

PREVENTATIVE MAINTENANCE .............................................................................................................................................13

HOW TO GET SERVICE............................................................................................................................................................14

ADDITIONAL INFORMATION...........................................................................................................................................15

WARRANTY ...........................................................................................................................................................................15

INTEC OFFICES.....................................................................................................................................................................15

OWNER REGISTRATION..........................................................................................................................................................16

© INTEC Video Systems, Inc.

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2

General Information

Introduction

Thank you for selecting an INTEC Car Vision®
System. Before using your system, please be sure to
read and understand these instructions carefully. If
you have any questions or co ncerns, please do not
hesitate to contact us toll free at 800-468-3254
(west) or 800-522-5989 (east).

This Guide is intended to provide you with
information needed to successfully install and
operate the CVD Series of displays.

Important Information

Please read, follow and keep these instructions for
future reference. A copy of these instructions should
be left in the vehicle in which the system is installed.

There are no user serviceable parts inside the
system components. All service must be completed
by authorized service personnel only. Please refer to
the Warranty section described later in this manual.

Always use the proper tools, wear protective clothing
and take necessary precautions when working
around electricity to prevent electrical shock.

Use only INTEC specified and provided cables to
connect the components of the system. Use of other
than INTEC specified and supplied components and
cabling could be dangerous and result in damage to
the system components and void the warranty.

Use only INTEC specified and supplied accessories
and options when upgrading your system.

Operating the camera system on too low or too high
a voltage may damage the system.

Always confirm the view provided by the camera is
adequate for your needs prior to vehicle use.
Adjustments to the camera viewing angle should be
made before use, if necessary.

Most states have laws pertaining to motor vehicles
equipped with a video display within the driver’s field
of vision, either directly or indirectly, unless the video
display is used in conjunction with a back up safety
camera to monitor the blind spots around the
vehicle. INTEC’s products are specifically designed
to enhance vehicle safety. Use of an INTEC display
to view video in any manner other than intended
requires installation in accordance with your state
laws.

We recommend the use of the optional Radar
Sensors to enhance overall safety.

Do NOT let the Car Vision® System distract you
from driving safely.

Certificates of Compliance

RoHS

COMPLIANT

2002 / 95 / EC

This device complies with
Part 15 of the FCC rules.

© INTEC Video Systems, Inc.

Revision H May 2013

3

Warnings and Cautions

Warnings

Do NOT attempt to connect other
electrical devices to the power wire
harness of the Car Vision
this can cause an over current
situation which can lead to electrical
shock or fire.

If at any time you see or smell smoke
coming from the Car Vision
stop driving, exit the vehicle and
disconnect main power. Check the
system and remove any damaged
components before you resume
normal vehicle operation.

Do NOT attach the wiring to any
moving parts, across sharp edges or
close to heat sources as this may
cause shorting of the wires and may
lead to a fire or electrical shock.

When installing the camera system
be certain that all items are secure.
Items that are not secure or mounted
in an unstable manner can come
loose and cause damage or personal
injury.

When installing the system be sure
to use only INTEC supplied brackets.
The Car Vision
insulated from the vehicle body. The
supplied camera bracket provides
the required insulation. Failure to do
so could result in a fire and lead to
property damage or personal injury.

Do NOT install the camera in any
area that allows it to extend out past
the vehicle as this can cause injury if
it were to come in contact with
people walking around the vehicle.

Never use fuses of a larger rating
than those supplied with your Car

® System. Use of larger rated

Vision
fuses can cause excessive current
through the system if a short occurs
and could lead to a fire.

® System as

® System,

® camera must be

Cautions

Confirm that the orientation of the
image on the display is proper. Rear
facing cameras should yield a mirror
image, where items on the left of the
vehicle appear on the left side of the
monitor.

Before you begin driving, be sure the
display controls are adjusted
properly. This will avoid unnecessary
distractions while driving.

Do NOT attempt to open or service
your equipment. Removal of the
product enclosure can lead to
electrical shock.

You should not attempt to make any
adjustments to the Car Vision
System while driving as this can lead
to an accident. Only make
adjustments when the vehicle is
stopped.

Keep the Car Vision
and free from dirt, snow and ice. If
the camera glass or display panel
becomes dirty, clean them before
use. If they are covered with snow
and/or ice, it should be cleared off
before use. Failure to do so could
lead to an accident.

When running a cable from the
exterior to the interior of a vehicle,
care needs to be taken to seal the
entry point. Failure to do so could
allow in exhaust fumes, other toxic
gases or water.

®

® System clean

© INTEC Video Systems, Inc.

Revision H May 2013

4

Package Contents / Parts List

1

2

CVD500LCD

1 – CVD500LCD Sunshield, Part # 106-01-02-001
2 – CVD500LCD (includes all items listed)
3 – Bracket Assembly, Part # 105-01-02-000
4 – Mounting Knobs (set of 4), Part # 107-18-02-000
5 – Mounting Bolt Set (not shown), Part # 107-98-01-000

CVD640LCD

1 – CVD640LCD Sunshield, Part # 106-01-02-000
2 – CVD640LCD (includes all items listed)
3 – Bracket Assembly, Part # 105-01-02-000
4 – Mounting Knobs (set of 4), Part # 107-18-02-000
5 – Mounting Bolt Set (not shown), Part # 107-98-01-000

3

4

© INTEC Video Systems, Inc.

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5

Description

Product Overview

The CVD Series of LCD displays are designed to be
waterproof and rated to IP68 against water intrusion.
They have also been designed to display an image
from any current Intec CVC series camera as well as
display a visual alert and produce an audible alert
from a compatible Active Radar device when used
with the appropriate controller. Controllers are
available in single camera and up to five camera
configurations with several connector types available
allowing for interior and exterior installation.

Features

- 5” or 6.4” viewing screen

- Automatic brightness control

- IP 68 waterproof

- Radar integration (available with XL and M
version controllers)

- NTSC and PAL compatibility

- Programmable source name

- Backlit remote control buttons

- Easily flush mountable

- Modular form available for custom and OEM
installations

- *Split, Tri, and Quad display capability

* Features available in the CVS500 controller
Version 2 or later.

Specifications
LCD Size & Type:

CVD500LCD 5” TFT Rapid Start
CVD640LCD 6.4” TFT Rapid Start

Pixel Count: Horizontal: 960 x Vertical: 234
Pixel Pitch: 0.135 (H) x 0.416 (V) mm
Pixel Arrangement: Stripe

Power Requirement: 10 VDC (supplied by
controller)

Power Consumption: ON – 10 Watts (with
controller and 1 camera), SB – 1.5 Watts

Waterproof Rating: IP 68
Shock and Vibration: 4.5G @ 0-2000 cpm
Operating Temperature Range:

-13º to +140º F

-25º to +60º C
On-Screen Menu: See the Software Guide

on the CD

Weight: 1.1 lbs.
Color: Black
Options: Integrated Radar
Warranty: Five years parts & labor.

Extended warranty available at time of purchase or
anytime during the original warranty period.

Specifications Subject to Change Without Prior
Notice.

© INTEC Video Systems, Inc.

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6

Installation Instructions

Your Car Vision® System should be installed so the
ignition switch or power switch that controls your
vehicle’s power also provides power to the Car
Vision® System. To be in a constant ready state, the
Car Vision® System consumes a small amount of
power even when it is in Standby mode. Therefore,
connecting the system to a pre-ignition constant
power source or directly to the battery can drain your
vehicle battery.

The Car Vision® System is designed so that the rear
mounted Car Vision® camera can have priority over
any other camera or data input into the display
provided the blue reverse gear power source lead is
properly connected and the rear camera is
connected to the Camera 1 position. (Please see the
Wiring Diagram provided with your controller).
When the vehicle is placed in reverse, the rear
mounted camera will be activated and the picture it
provides will be shown on the display screen.
Always confirm proper operation before travel. In
multiple camera systems, other camera views can
also be triggered automatically within a priority
scheme. If you have any questions regarding the
proper installation or operation of your Car Vision®
System please call INTEC @ 800-468-3254 (west)
or 800-522-5989 (east)

Wiring Diagram

(Refer to the Wiring Diagram provided with your controller
or see the Wiring Diagram for your controller on the
Operators CD.)

Display Connections

Display and Controller Installation

The display should be mounted where it is easily
viewed and accessible to the driver but not in an
area that may block or impede the drivers and/or
passengers airbags. For a dual drive vehicle, the
display and remote should be placed where they are
accessible from both the left and right side driving
position. (An optional swivel base is available.) The
display should also be mounted in a fashion that
would prevent glare from sunlight affecting the
image seen on the screen. It can also be easily flush
mounted into a cut out in the dash or overhead
console. Generally, overhead center is a good
location, but you should determine what location is
best for your particular installation. Do not obstruct
forward visibility.

Prior to installation, make sure the display does not
block the driver's forward or side view in any way.

1. Locate the area in the cab that best
accommodates the driver and the application. You
will want to make sure the location chosen is
adequate to support the display (a metal surface is
recommended). In cases where the mounting
surface is plastic, support braces may be required.

2. Once you have located the preferred mounting
position, use the mounting bracket supplied with the
display as a template for drilling the holes required
to hold the display in place. When a swivel base is
required, use it as your template. Be sure to verify
that the area being drilled into is cleared of all wires
and other items around or underneath so as not to
damage anything.

4.33"

1 – Connect cable CVDC6MA (from controller)
2 – Connect the Remote Control directly or use
the optional 5 meter extension cable
(CVDR5MA).

© INTEC Video Systems, Inc.

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5 - 0.25 Hole

0.6

1.22

1.46

2.92

2.45"

3. After the holes have been drilled, mount the
bracket with the hardware provided. In some cases,
the hardware provided may not work in your
application. You may need to purchase additional
hardware for your application.

7

4. The controller may be installed anywhere within
the cab or outside the vehicle provided you stay
within the available length of the controller to display
cable. (Installation outside requires the H or XL
controllers. Do NOT install the M controller where it
will be exposed to the environment.) When selecting
a location, make sure you have a solid mounting
surface and that the controller will not come in
contact with any of the vehicle’s electrical circuits; as
shorting to the controller’s metal enclosure can
occur.

Also be certain to keep the controller and the
controller-to-display cable away from any source of
significant heat (see the Operating Temperature
specs in this manual for the safe operating
temperature range).

5. The controller-to-display cable (CVDC6MA) and
the power harness are provided with the controller.

Install and connect the controller-to-display
cable and the remote control before connecting
the power harness to the controller. The Power

(red), Reverse (blue), and Ground (black) wires on
the power harness need to be connected. The
ground wire should be connected first. To do this
simply locate a solid chassis ground and secure the
wire to it. Second should be the power. This should
be connected to a post ignition +11 to +32 VDC
power source. Finally, connect the reverse wire. It
should be connected to the reverse light circuit or
some other +11 to +32 VDC circuit that is only active
when the vehicle is put into reverse. When
connected properly, this allows the system to come
on automatically and display the OSD distance grid
when the vehicle is placed in reverse.

Mount the remote so that it is easily accessible to
the driver. Please consult your INTEC
Representative with any and all questions regarding
installation.

Secure the display in the bracket (with the

6.
mounting knobs provided) and adjust its positioning
as needed.

Camera Installation

For optimum field of view, mount the rear camera
approximately 10 feet up on the vehicle from ground
level so that the rear-most part of the vehicle is
visible at the bottom of the display screen. If this is
not possible, mount the camera in a fashion that will
give the driver the best possible view of the area
behind the vehicle while still aligning the rear-most
part of the vehicle with the bottom of the display
screen as a reference.

1. Establish a solid mounting location in the center of
the vehicle using the guidelines above. Make sure
that no part of the installation obstructs any lights or
any part of the driver's view.

2. Position the camera(s) with the mounting bracket
attached in the location where it will be mounted and
turn on the system to check the field of view (you
may have to reverse the camera’s mounting bracket
to obtain the proper angle). Be certain the field of
view of all installed cameras provides adequate and
appropriate coverage for your application.

3. Once the location and angle have been
determined, use the camera bracket or bracket
extension as a template to mark the position where
the holes will be drilled and drill the holes. Make
sure the area being drilled into is clear of all wires
and other items before you begin drilling.

4. Once the holes are drilled, install the camera
mounting bracket and extension, if required, with the
mounting bolts provided. You may need to purchase
additional hardware if the hardware provided does
not work in your application.

5. Mount the camera in the bracket with the
hardware provided and align it so that the rear-most
part of the vehicle is in line and visible at the bottom
of the display screen.

6. It is recommended that you apply an anti-galvanic
compound to the camera mounting bolts before
installation.

© INTEC Video Systems, Inc.

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8

Cable Installation

The following are general tips and precautions to
keep in mind while routing the cable between the
camera and controller or the controller and display.
With the exception of Molex connectors (found on
the CVU and CVXLP series cable harnesses), the
entire cable is weatherproof and can withstand
exposure to cold (down to -40 degrees F), rain,
snow, dirt, etc. If you feel the environment in which
the cable is exposed is extremely harsh, you can
route the cable through a conduit or consult INTEC
about our optional application cable harnesses for
extreme temperature or environmentally challenging
applications.

If exposed to the environment, the Molex connectors
must be weatherproofed. A simple means is to use
1-inch diameter gum interior heat shrink tubing
(available from INTEC) to cover the whole connector
assembly. This will seal and protect the connector
from direct moisture due to rain, snow, vehicle
washing, etc. Weatherproof junction boxes, properly
sealed, are another means. One should occasionally
check the seals to make sure they remain intact.
We recommend using the waterproof XL or H cables
and connectors so that heat shrinking is not
necessary.

DO NOT use electrical tape, slotted plastic conduit
or silicon only as a weatherproofing. They may
protect the connector for a short period of time but
will quickly lose their ability to keep moisture away
from the connector and pins.

Other cable installation hints include:

1) Do not attach the cable to moving vehicle parts.

2) Keep the cable at least 12 inches away from any
significant source of heat.

3) Avoid running the cable along the same side of
the chassis as the ABS wiring.

4) Route the cable where it is protected from road
debris or overhead hazards.

5) Secure the cable so that vehicle vibration and
shock do not loosen it. Tie the cable down
approximately every 12 - 18 inches. Insulated P­clamps are recommended where appropriate.

6) Secure the cable on both sides of a pivot point
allowing enough cable to extend fully but not so
much as to cause snagging. Run the cable to avoid
getting caught in the pivot point.

7) If you have excess cable, do not coil it too tightly;
avoid crimping the cable.

8) Do not staple through the cable.
Periodic checks of the camera system and its wiring

will help spot potential trouble areas before they
result in a system failure. An excellent time to check
is when the vehicle is in for routine maintenance.

© INTEC Video Systems, Inc.

Revision H May 2013

9

Connector Alignment

There are three types of connectors commonly used
in the camera system; Molex, Hirose, and Mil Spec.
All of which have alignment marks or keys to insure
correct alignment and proper installation.

Hirose Alignment

The Hirose panel mounted connector found on the
display, controller, and certain cameras has an
alignment mark arrow on the face of the connector
as shown below. This same mark is found on the
face of the inline cable mating jack when multi-part
cable extensions are used.

XL (Mil Spec) Alignment

The XL (Mil Spec) panel mounted connector found
on certain controllers and cameras has a 5 way
keyed alignment as shown below. This same 5 way
keyed alignment is found on the face of the inline
cable mating jack when multi-part cable extensions
are used.

Main Alignment Key

Inline cable jack shown below:

When making a connection, align the arrow on the
outer shell of the mating cable connector (seen
below) with the alignment arrow on the face of the
mating connector and push until locked.

Inline cable jack shown below:

When making a connection, align the 5 keys on the
connectors and turn the outer locking ring until
locked. For XL cables with over molded back shells
the arrow with the INTEC logo is inline with the main
(top) alignment key.

© INTEC Video Systems, Inc.

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10

Image Orientation

The orientation of the image displayed is critical to
safe vehicle operation. An object on the right side of
your vehicle needs to be seen on the right side of
the displayed image.

Orientation Requirements

Generally, if your display is facing rearwards, you
would want a Mirror image displayed from a camera
facing rearward and a True image displayed from a
camera facing forward. The image orientation of
cameras on the right or left side of a vehicle
depends on how far off of center they are facing. For
example; a camera mounted on the right side at 90º
off of the front would usually require a true image to
be displayed. But set the camera to 91º off of the
front and a mirror image may be required. Be sure to
confirm the image(s) displayed are appropriate for
your application before operating the vehicle.

Operating Instructions

Display Controls

The CVD Series of displays do not have any
independent controls. All adjustments are made via
the remote control (see sections CVR100 and
CVR500 for functional information of the remote
controls) and are dependent upon the controller and
software version used. Please refer to your
Controller’s Manual on the Installation and
Operation CD for further information.

The display is equipped with a light sensor that will
automatically adjust the screen brightness in
relationship to the ambient light around it. As it gets
brighter around the display, the screen will get
brighter as well and as it gets darker around the
display, the screen will darken.

The user can override this feature by adjusting the
screen brightness via the up and down arrow keys
on the remote. Later versions of the displays have
an Auto/Manual setting in the on-screen menu that
allows the user to shut this feature off.

CVR100 (Single Channel Remote)

How to Change Your Image

INTEC’s CVC Series cameras are set as default at
the factory to display a mirror image when used with
our CVD or CVM Series displays and monitors.
Should you need to change the default image, you
have the option of changing it at the camera or the
display (see the On-Screen Menu section of this
guide for information on changing the image).

Note: Not all INTEC cameras can be changed in the
field; some may need to be returned to INTEC to
have the image changed. Refer to your camera’s
Operation Manual for information on your particular
camera. Always confirm proper orientation before
operating your vehicle.

© INTEC Video Systems, Inc.

Revision H May 2013

MENU CH5

+

- Manually turns the display on or places it
in standby.

- Accesses the on-screen menu.

- Continue pressing Menu to scroll through
the menu items.

- Adjusts the radar audible alert between
three available preset levels. (Active when
used with a compatible radar system)

- Increases screen brightness.

- Increases the value of a menu item

- Decreases screen brightness.

- Decreases the value of a menu item.

- Selects the external video input. (Must be
set to on before it can be selected).

Press both buttons simultaneously to access

the Installer Menu.

11

CVR500 (Multi Channel Remote)

- Manually turns the display on
or places it in standby.

- Accesses the on-screen menu.

- Continue pressing Menu to scroll
through the menu items.

- Adjusts the radar audible alert
between three available preset
levels. (Active when used with a
compatible radar system).

- Increases screen brightness.

- Increases the value of a menu
item.

- Decreases screen brightness.

- Decreases the value of a menu
item.

- Selects the external video input.
(Must be set to on before it can be
selected).

- Accesses the multi camera
screens

- Skips to the next Character
when naming camera positions.

- Manually Selects Camera 1

- Selects the next page while
displaying the menu

- Manually Selects Camera 2

- Selects the prior page while
displaying the menu

Radar Operation

The integrated radar, when properly connected, will
send a visual alert to the Car Vision
audible alert to the Car Vision

® display and an

® remote when an

object is detected within its operating range. The
visual alert consists of light pipes on the left and right
sides of the display screen. When properly connected
and powered green lights at the top of the light pipes
will illuminate, indicating the radar is active. When an
object is detected in the outer most detection area,
the first of 5 red lights will illuminate starting at the top
of the light pipes, just under the green lights. As the
object gets closer to the radar sensor(s) additional
red lights will illuminate in succession from the top of
the screen to the bottom as well as start flashing and
an audible beeping will be heard through the remote.
While in reverse, the on-screen distance grid will also
flash off and on according to the detected object’s
distance from the sensor.

(See figure 1)

The integrated radar will only operate when it is
connected via an INTEC cable to camera positions 1
or 2. Radar connected to camera position 1 is active
only when triggered automatically via a +11 to +32
VDC source. Radar connected to camera position 2
is active at all other times when power is applied to
the camera system.

MENU CH5

+

Manually Selects Camera 3

Manually Selects Camera 4

Manually Selects Camera 5

Allows the user to Cycle through
the connected cameras.

Press both buttons simultaneously
to access the Installer Menu.

Press both buttons simultaneously
to access the Installer Menu.
(Version 2.2.0 Only)

(Figure 1)

In addition to the audible and visual alerts provided
by the display and remote the system also provides
a 1 Amp source voltage alarm output from the
controller power harness that can be used to
activate lights, alarms or other warning devices to
alert the operator or those around the vehicle of
objects within the radar detection zone.

© INTEC Video Systems, Inc.

Revision H May 2013

12

Troubleshooting and Maintenance

Troubleshooting

Display shows a blue screen:

Check the cables for obvious damage (i.e. cuts,
crimping) and the connectors for corrosion or pin
damage. Make sure connectors are securely
connected and free of debris.

If spares are available, swap out one item at a time;
the camera, controller and associated cabling.

Display doesn’t light up – dark screen:
Check the red and black wires at the controller to
make sure they are properly connected to the
vehicle power and ground. See if proper voltage is
reaching the controller.

See if the fuses on the controller are okay. If not,
replace with new fuses. The green LED on the
controller will be illuminated if the individual power
circuit is functioning properly. (See Specification
section of the controller’s Operation Guide for the
proper fuse rating).

Make sure connectors are securely connected and
free of debris. Check the cable for obvious damage.
There should be no continuity between any of the
wires inside the cable. If shorting has occurred, the
display and controller should always be returned for
service and the cable replaced.

Picture is blurry, out of focus or distorted:

Check the camera and clean any dirt, dust or
moisture found on the outside glass lens cover. If

any moisture is visible on the inside of the
camera, remove and return the camera to INTEC
for service.

Adjust display controls (i.e. brightness and contrasts)
to see if picture clears up.

Check voltage on the red power wire to see if
sufficient power is reaching the controller. Low
voltage may cause the picture to blur or darken.

I’ve experienced a short in my system and after
correcting it my image is reversed:

After a short, it may be necessary to reset the
display software. Please refer to your Controller’s
Manual on the Installation and Operation CD for
further information.

A continuous tone is heard through the remote
and I have no remote control function:

Turn the vehicle power off for 10 seconds and turn it
back on.

Check to make sure the remote control is connected
properly.

Preventative Maintenance

The most effective way of reducing camera system
failure is regular preventative maintenance. At least
once every two weeks and/or every time the vehicle
is in for its scheduled maintenance is recommended.

Although it would be difficult to cover every possible
scenario, the following are some examples to look
for:

1. Physical damage to the camera. Examples:
cracked camera glass, bent front covers, damaged
casing or brackets.

2. Dirt or moisture on the camera’s glass. Cleaning
the camera’s glass should be done with a clean, soft
cloth to prevent scratching. For excessive dirt build
up, you may need to rinse the camera glass with
water or glass cleaner first.

3. Scratched camera glass. Excessive scratches on
the cameras glass can distort the image. Cameras
with scratched glass should be returned to INTEC
for service.

4. Moisture behind the camera glass.
If this is found, simply removing the cover and wiping

off the glass will not solve the problem. Repairing
the source of where the moisture is coming into the
camera is the only way to prevent it from happening
again. The camera should be returned to INTEC for
service.

5. Damage to the cable and the connector seal. This
includes the main cable as well as the camera and
monitor pigtails. Examples: Cuts or abrasions in the
cable, cuts in the connector seal or a connector seal
that has come loose.

Note: Connector sealing is not required in the XL
and Hirose Camera Series.

© INTEC Video Systems, Inc.

Revision H May 2013

13

6. Dirt on the display. Cleaning the display should be
done with a clean, soft cloth to prevent scratching.
For excessive dirt build up you can lightly dampen
your cloth with water or glass cleaner.

7. Physical damage to the display, remote or
controller and its power conductors. Examples:
Cracked display casing, missing parts, exposed
power wires.

8. Equipment that has come loose. Examples:
Cables that are not secure, cameras, displays, and
their brackets which may have come loose.

9. Educating the drivers on reporting minor problems
before they become major problems. Example:
Unreported moisture intrusion can result in the
camera being damaged beyond repair.

By taking a few minutes to inspect the camera
system on a regular basis you will ensure long-term
reliability with minimum cost and down time.

Periodic checks of the camera system components
and wiring will help spot potential trouble areas
before they result in a system failure. An excellent
time to check is each time the vehicle is in for routine
maintenance.

How to get Service

If none of the troubleshooting suggestions in this
manual solve your problem, you may need to return
the product to INTEC for service.

First, call INTEC’s Customer Service Department at
either our Western Office [phone] or our
Eastern Office [phone].

Explain the problem to the customer service
representative. The representative will check to see
if you tried the in-field adjustments and may offer
alternative solutions for you to try. If these solutions
don’t work, you may be asked to send some or all of
your system to INTEC.

A Return Materials Authorization (RMA) number will
be issued. Refer to this number during any future
contact with INTEC concerning this service.

Please have the following information available to
give to the customer service representative:

1. The product model number and serial
number.

2. A description of the problem.

3. The type of vehicle on which the product
is installed.

4. Your name, address and phone number.

5. The address, phone number and contact
person of where we should return the
product after it is repaired if this is different
than above.

6. Any special requests (i.e. repair
estimates, expedite return shipment).

7. Proof of purchase.
Send the product, prepaid and insured

to the

closest INTEC office:

Western U.S. and Canada:

INTEC Video Systems, Inc.

Customer Service Department

23301 Vista Grande

Laguna Hills, CA 92653

Attn:RMA_______________

Eastern U.S. and Canada:

INTEC Video Systems, Inc.

Customer Service Department

4256 State Route 51 North

Belle Vernon, PA 15012

Attn:RMA_______________

Make sure to package your Car Vision

® unit carefully

to avoid any damage during shipping. If possible,
use the original carton and packaging materials.
Our warranty does not cover loss or damage in
transit.

Product shipped to us without an RMA number may
not be accepted or may result in a delay in service.
Make sure your name, address and phone number
appear somewhere on the shipping container or
paperwork enclosed within.

You may also call to inquire about any installation
issues or concerns.

© INTEC Video Systems, Inc.

Revision H May 2013

14

Additional Information

Warranty

INTEC warrants the Car Vision® series of displays,
when purchased new, to be free from defects in
material and craftsmanship. INTEC will repair or
replace, at INTEC’s sole option and without charge,
any part which under normal and proper use is
found to be defective within the effective period of
this warranty. The effective period of this warranty is
five (5) years from the original date of purchase from
INTEC. This warranty is void and does not cover
product that has been lost or damaged in shipment,
subjected to misuse, abuse, tampering, improper
installation, use on improper voltage or current, use
contrary to operating instructions, or disassembly,
repair, or alteration by anyone other than INTEC or
an INTEC authorized service agent.

IN NO EVENT SHALL INTEC BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, OR EXPENSES. THE SOLE LIABILITY OF
INTEC SHALL BE DISCHARGED BY REPAIRING OR
REPLACING ANY PART OR PARTS WHICH MAY
PROVE DEFECTIVE UNDER NORMAL AND PROPER
USE WITHIN THE CONDITIONS AND EFFECTIVE
PERIOD OF THIS WARRANTY, PROVIDED THE
PRODUCT IS RETURNED TO INTEC, DELIVERY
PREPAID AND INSURED, IN ACCORDANCE WITH THE
INSTRUCTIONS SET FORTH IN THE SERVICE
INFORMATION SECTION OF THIS GUIDE.

THERE SHALL BE NO OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE OR ANY OTHER
OBLIGATION ON THE PART OF INTEC.

This warranty gives you specific legal rights, and you
may also have other rights that vary from state to
state. You should contact the appropriate state
agency to find out what these rights might be.

Return of the Owner Registration Card is not
required for warranty coverage. However, it will
insure that you are notified with product update
information. It will also help INTEC to better serve
you by answering some important marketing
questions on the Card. Any information you provide
on the Card is for INTEC’s internal use only. Our
customer list is not sold or given to any other
organizations unless required under State or Federal
laws.

Thank you for your business.

INTEC Offices

Headquarters

Western Regional Sales and Service

23301 Vista Grande

Laguna Hills, California 92653 USA

USA and Canada

Tel: [phone]

Fax: [phone]

International

Tel: [phone]

Fax: [phone]

Eastern Regional Sales and Service

4256 State Route 51 North

Belle Vernon, Pennsylvania 15012

USA and Canada

Tel: [phone]

Fax: [phone]

International

Tel: [phone]

Fax: [phone]

www.intecvideo.com

© INTEC Video Systems, Inc.

Revision H May 2013

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Owner Registration

Model:

Name:
Address:
City:

State: Zip:

Serial Number:

(Located on the back of the display)
Purchased from:
Address:
City:

State: Zip:

Date of Purchase:

Date of Installation:
Installed on what type of vehicle: Manufacturer:
Model:

Size (length):

Installed by: Manufacturer __________ Dealer __________

Self __________ Other service shop __________

How did you hear about the INTEC Car Vision

® System? INTEC _____ Distributor/Dealer _____

Trade Show _____ Magazine Ad _____ Article ______ Other equipment use r __ ___ Friend _____
Previous experience _______ Web Search______ Other
What industry magazines do you read?
What trade shows do you attend?
Why did you decide to purchase the Car Vision

® System?

How can we improve our product or service?

Mail Registration to: INTEC Video Systems, Inc., 23301 Vista Grande, Laguna Hills, CA 92653. You may also fax

it to us at [phone] or complete it online by visiting www.intecvideo.com/registration.pdf

© INTEC Video Systems, Inc.

Revision H May 2013

16