Inseego NVWV720 Users Manual

Sprint Mobile Broadband Card
by Novatel Wireless
Merlin™ S720

www.sprint.com

© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. Sprint, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.

Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Section 1: Sprint Mobile Broadband Card Basics . . . . . . 1

1A. Introducing the Sprint Mobile

Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

1B. Getting Started With Your SprintMobile

Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

The Sprint Mobile Broadband Card Software . . . . . . . . . . . . . . . . . .8

Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Section 2: Installing the Sprint Mobile

Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2A. Installing the Sprint Mobile Broadband Card . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Sprint PCS Connection Manager Software . . . . . 16

Inserting and Removing the Sprint Mobile Broadband Card . . 20

Activating Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . 23

2B. Sprint PCS Connection Manager Software . . . . . . . . . 27

The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 28

The Sprint PCS Connection Manager

Software Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39

Sprint PCS Connection Manager Software Menu Options and

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Reinstalling the Sprint Mobile Broadband Card Driver . . . . . . . 62

Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 73

3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Section 4: Technical Specifications and Regulatory

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 81

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 87

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Section 5: Safety and Terms & Conditions . . . . . . . . . .91

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Welcome to Sprint

We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile
Broadband Card offers more freedom than ever before. No wires,
no cables, just access to your data when you need it. The power of
the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband Card and Sprint PCS Connection
Manager

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software through simple, easy-to-follow instructions.

Welcome and thank you for choosing Sprint.

i

Introduction

This User Guide introduces you to Sprint PCS Service and all the
features of your new Sprint Mobile Broadband Card. The guide is
divided into five sections:

⽧ Section 1: Sprint Mobile Broadband Card Basics

⽧ Section 2: Installing the Sprint Mobile Broadband Card

⽧ Section 3: Sprint PCS Vision®

⽧ Section 4: Technical Specifications and Regulatory Information

⽧ Section 5: Safety and Terms & Conditions

Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of your
wireless network card and service. The Table of Contents and
Index will also help you quickly locate specific information.

You'll get the most out of your new Sprint Mobile Broadband Card
if you read each section. However, if you'd like to get right to a
specific feature, you can go directly to that page. Follow the
instructions in that section and you'll be ready to use your card in
no time.

Note:

You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.

ii

Section 1

Sprint Mobile

Broadband Card Basics

Section 1A

Introducing the Sprint Mobile Broadband Card

In This Section

⽧ Your Sprint Mobile Broadband Card

⽧ CDMA Networks

⽧ Package Contents

⽧ About This Guide

This section introduces the basic features and functions of your
Sprint Mobile Broadband Card, the materials included with your
card, and an overview of the sections in this User Guide.

1A: Introducing the Sprint Mobile Broadband Card 3

Your Sprint M obi le B roadband Ca rd

Your Sprint Mobile Broadband Card fits into a Type II PC Card
slot (available on most notebook PCs) and functions as a
wireless network card. This card allows you to:

䢇 Access your company network.
䢇 Send and receive email.
䢇 Access the Internet.

CDMA Networks

The Sprint Mobile Broadband Card operates over a type of
wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband Card.

To use the Sprint Mobile Broadband Card, you need an
account that gives you access to a CDMA network.

Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband Card by
Novatel Wireless, Inc. (EV-DO PC Card) takes advantage of the
high-speed CDMA 1xEV-DO network and operates on the
1900 MHz band.

The Sprint Mobile Broadband Card uses CDMA 1xEV-DO
technology that is backwardly compatible with 1xRTT,
enabling real-time high-speed wireless access to email, the
Internet, or your company network. The card runs on most
current Windows-compatible laptop or desktop computers,
and it provides data transmission of up to 2.4 megabits per
second (Mbps) (average speed of 300-800 kbps before
bandwidth optimization).

4 Section 1A: Introducing the Sprint Mobile Broadband Card

More information about CDMA networks is available on the

Tip:

CDMA Development Group Web site, www.cdg.org.

A Network Card

During Sprint PCS connections, the Sprint Mobile Broadband Card
is a true network card, functioning just like the network cards
familiar to most business computer users. Once installed and
configured for NDIS mode, the card connects instantly to the
CDMA network with just a few mouse clicks. To surf the Web, you
simply insert the card, click a few buttons, and launch your
Internet browser. To access your company network, you may need
to launch an extranet client after you connect to the CDMA
network.

To optimize your settings for faster speeds and data

Tip:

conservation when accessing your company network, work in
"Offline" mode and synchronize periodically to send and
receive company email. Do not use the Preview Pane, and
save or drag and drop attachments to a desktop folder before
opening them (rather than double-clicking them in the
email). For more detailed information, see the Microsoft
white paper locted at:

www.microsoft.com/office/outlook/evaluation/perform.doc

Package Contents

Your Sprint Mobile Broadband Card package contains the
following components:

䢇 Sprint Mobile Broadband Card by Novatel Wireless Merlin

S720 (EV-DO PC Card)

䢇 A Guide to Using Your Sprint Mobile Broadband Card
䢇 Sprint PCS Connection Manager

SM

CD

TM

1A: Introducing the Sprint Mobile Broadband Card 5

About This Guide

This User Guide is designed to provide you with all the
information you need to install and use your Sprint Mobile
Broadband Card.

䢇 Section 1 (which you are reading) gives you an overview of

the card and its basic features.

䢇 Section 2 provides detailed, step-by-step instructions for

installing and using the Sprint Mobile Broadband Card
and Sprint PCS Connection Manager Software.

䢇 Section 3 introduces Sprint PCS Vision Services.
䢇 Section 4 provides electrical, radio frequency, and other

specifications for the Sprint Mobile Broadband Card, as
well as regulatory notices concerning your Sprint Mobile
Broadband Card.

䢇 Section 5 provides important safety and liability

information and includes the Terms and Conditions of use
for the Sprint Mobile Broadband Card.

6 Section 1A: Introducing the Sprint Mobile Broadband Card

Section 1B

Getting Started With Your Sprint Mobile Broadband Card

In This Section

⽧ Getting Started

⽧ The Sprint Mobile Broadband Card Software

⽧ Activating and Using Sprint PCS Service

⽧ Care and Maintenance

This section outlines the basics of getting started with your
Sprint Mobile Broadband Card, including installing the Sprint PCS
Connection Manager Software and inserting and activating
your card.

1B: Getting Started With Your Sprint Mobile Broadband Card 7

Getting Started

Before you can begin using your Sprint Mobile Broadband Card,
you must first:

1. Install the Sprint PCS Connection Manager Software,

including the Sprint Mobile Broadband Card driver
software.

2. Activate your Sprint PCS account (unless the card has

been preactivated).

3.

Configure the Sprint Mobile Broadband Card to use your
account.

The Sprint Mobile Broadband Card Software

The Sprint Mobile Broadband Card comes with the following
software:

䢇 Sprint PCS Connection Manager Software allows you to

manage the card’s actions and monitor your connections.

䢇 The driver software establishes the interface between the

card and your Windows® operating system.

䢇

With

Novatel Wireless, Inc. Wireless Connections Network

Adapter (NDIS)

wireless connection from the Internet to your corporate
email and network taking advantage of 1xEVDO speeds.
This customizable feature enables an always-on
connectivity experience like an Ethernet card.

䢇 The Bytemobile Optimization Client allows you to enjoy

increased speeds and enhanced graphics to further
improve your experience with image and data
optimization in an
easy-to-use visual interface.

you can expand your high-speed broadband

8 1B: Getting Started With Your Sprint Mobile Broadband Card

The software must be installed before you insert the Sprint Mobile
Broadband Card for the first time. Detailed instructions are
provided starting on page 16.

Activating and Using Sprint PCS Service

Before using your Sprint Mobile Broadband Card, you must first set
up your Sprint PCS wireless network account.

Call Sprint Customer Service

䢇 If you will be using your Sprint Mobile Broadband Card

primarily for business purposes, call 1-888-788-4727.

䢇 If your card is intended primarily for personal use,

call 1-888-715-4588.

You should have the following information available:

䢇 Your billing address
䢇 Your Social Security number or Tax ID number
䢇 Your driver’s license number
䢇 Your Sprint Mobile Broadband Card’s ESN (electronic serial

number) (The ESN is printed on the card's label and can also be
displayed during the installation process.)

䢇 A pen and paper to write down your account information

During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:

䢇 You r car d’s Ac tivati on Code
䢇 Your card’s phone number
䢇 Your card’s Lock Code

1B: Getting Started With Your Sprint Mobile Broadband Card 9

You can use the Lock Code feature to prevent others from

Tip:

using your account should your Sprint Mobile Broadband
Card be lost or stolen. See page 56 for instructions on using
this feature.

Unless your card has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then
launch and guide you through the activation and
configuration process.

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband
Card must be handled with care to ensure reliable operation.
Follow these guidelines while using and storing the card:

䢇 Do not apply adhesive labels to the card. They may cause

the card to become jammed inside the card slot.

䢇 The card should fit easily into your Type II PC Card slot.

Forcing the card into a slot may damage the connector
pins.

䢇 Protect the card from liquids, dust, and excessive heat.
䢇 When not installed in your computer, store your EV-DO PC

Card in a safe place.

䢇 Never force the card in or out of your computer’s PC Card

slot.

䢇 When moving your computer, always remove the card

from the PC Card slot to avoid any damage. (See page 20
for instructions on proper removal.)

10 1B: Getting Started With Your Sprint Mobile Broadband Card

Section 2

Installing the Sprint

Mobile Broadband Card

Section 2A

Installing the Sprint Mobile Broadband Card

⽧ Getting Started

⽧ Installing the Sprint PCS Connection Manager Software

⽧ Inserting and Removing the Sprint Mobile Broadband Card

⽧ Activating Your Sprint Mobile Broadband Card

This section guides you through the steps necessary to install
your Sprint Mobile Broadband Card and make it operational on a
notebook PC.

2A: Installing the Sprint Mobile Broadband Card 13

Getting Started

Before you can use your Sprint Mobile Broadband Card, you must:

1. Install the Sprint PCS Connection Manager Software,

located on the installation CD, onto your computer.

Before installing your new software, delete or uninstall any

Note:

previously existing modem or dialer software from your
system.

Do not insert the card into the slot until you have installed t he
Sprint PCS Connection Manager Software onto your PC or
until instructed to do so by the installation CD.

2. Insert the card into your computer’s PC slot (Sprint label

facing up). Windows will detect the card and
automatically install the necessary card drivers.

A driver is software that forms the interface between a device

Note:

(such as the Sprint Mobile Broadband Card) and the
operating system on your PC.

3. Launch the Sprint PCS Connection Manager Software

application.

4. Activate your Sprint Mobile Broadband Card and Sprint

PCS account, unless it was preactivated. If your card has
not previously been activated, the Activation Wizard
will automatically launch and guide you through the
process.

14 2A: Installing the Sprint Mobile Broadband Card

System Requirements

The Sprint Mobile Broadband Card is supported on the following
operating systems:

䢇 Windows® 2000
䢇 Windows® XP

To install and run the Sprint Mobile Broadband Card and
accompanying Sprint PCS Connection Manager Software, your
system requires these minimum resources:

CPU Pentium (166 MHz or higher)

Card Slots Type II PC Card slot (32-bit bus)

Communications
Ports

Disk Drive CD-ROM

I/O Resources 1 IRQ, 4096 bytes I/O space

Memory 32 MB

Disk Space 14 MB

2 available; one modem and
one serial

2A: Installing the Sprint Mobile Broadband Card 15

Installing the Sprint PCS Connection Manager Software

Follow the instructions below to install the Sprint PCS Connection
Manager Software from the installation CD. This process requires
you to restart your PC at the end of the installation; therefore, we
recommend that you quit all open applications before you begin
installation. The Sprint PCS Connection Manager Software
automatically determines your PC’s operating system and installs
all appropriate software.

You may be required to log in with administrative privileges

Note:

depending on your operating system to install the Sprint PCS
Connection Manager Software.

Installing the Sprint PCS Connection Manager Software and the
Sprint Mobile Broadband Card driver:

1. Insert the installation CD into your CD-ROM drive. The

Setup program should start automatically. If the Setup
program does not launch, select Start > Run and enter

d:\Autorun.exe, where d is your CD-ROM drive letter.

2. Select Install Sprint PCS Connection Manager. (The

InstallShield® Wizard will start and guide you through
the installation process.)

3. Use the Next and Back buttons to navigate through the

installation wizard, noting the following:

䡲 In order to continue with the installation, you must

select “I accept the terms of the License Agreement.”

䡲 Select the default option, Sprint Mobile Broadband

Card by Novatel Wireless, Inc., if prompted, and click
Next.

䡲 Please wait a few minutes while the software

installs.

16 2A: Installing the Sprint Mobile Broadband Card

You may also be given the option of selecting the

Note:

Bytemobile
option provides increased speeds and enhanced graphics to
further improve your experience with image and data
optimization in an easy-to-use visual interface. If this option
is available you may place a check mark in the check box to
add Bytemobile Optimization. If you wish install Bytemobile
later, you may do so directly from your Installation CD.

TM

Optimization Client feature at this time. This

4. Skip to step 7 if you did not check the Bytemobile

Optimization Client option from the Sprint PCS Connection
Manager Installer screen (see Note above).

5. If you chose to install the Bytemobile Optimization Client,

the Installshield Wizard and ByteMobile Optimization
Welcome window appear. Click Next and wait a few moments
for the software to install.

6. Now click Finish to complete installation of Bytemobile.

7. Click Restart or Finish to complete installation of the

Sprint PCS Connection Manager. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint PCS
Connection Manager by clicking on the Sprint PCS
Connection Manager desktop icon.

8. The Sprint PCS Connection Manager starts and the Insert

your card... dialog appears. (Do not insert the card until
instructed to do so by Sprint PCS Connection Manager.)

9. Insert the card into your notebook PC’s Type II PC Card slot

with the Sprint label facing up. (See page 20 for complete
instructions on proper insertion and removal.)

2A: Installing the Sprint Mobile Broadband Card 17

Sprint PCS Connection Manager will check to ensure you have

Note:

the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog will appear. See “Firmware Updates” in this section,
beginning on page 19

10. Please wait a few moments while Windows

automatically installs the necessary drivers for this
device. A series of Found New Hardware messages
appear and the Found New Hardware Wizard launches.

11. If your card has not been activated, the Activation Wizard

automatically launches and guides you through the
activation process. (For account activation information,
see Section 1B, Getting Started With Your Sprint Mobile
Broadband Card beginning on page 7.)

Do not forcefully insert the card. This may damage the

Note:

connector pins.

12. Windows detects the new hardware (Sprint Mobile

Broadband Card) and installs the necessary drivers. The
Add New Hardware Wizard or Found New Hardware
Wizard launches, depending on your operating system.
(For additional information about driver installation, see
“Reinstalling the Sprint Mobile Broadband Card Driver”
on page 62.)

13. Follow the prompts to allow the wizard to install the

drivers.

14. Click OK when you are notified that the installation is

complete.

On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint Mobile Broadband Card driver are
installed and you can proceed to activate your card (if it has not

18 2A: Installing the Sprint Mobile Broadband Card

already been activated). See “Activating and Using Sprint PCS
Service” on page 23.

During this time, the Sprint PCS Connection Manager

Note:

message area displays “Updating Hardware” and the Go
button is disabled.

Firmware Updates

The first time you attempt to connect your EV-DO PC Card (Merlin
S720) to your computer, Sprint PCS Connection Manager will check
to ensure you have the latest firmware installed. If Sprint PCS
Connection Manager detects that your card needs to be updated a
“Firmware Update” pop-up dialog appears.

To up da te fi rm wa re

1. The AC power adapter must be plugged into your computer

before proceeding.

2. Click OK to launch the firmware update utility and update

the firmware in your card. The software installation begins.
This process takes approximately five minutes. You may stop
the installation at any time by clicking Cancel.

Caution:

Do not remove the Merlin S720 from your computer's PC
Card slot until the installation process is complete. Failure
to complete the process may result in serious errors.

3. Once the firmware has been successfully downloaded, a

confirmation screen appears. Click OK to return to the
Sprint PCS Connection Manager main user interface.

4.

When the firmware update is completed, it will reset the
card. Please wait a few minutes to initialize the card from the
Sprint PCS network. If the card has not been activated, it will
automatically launch the Sprint PCS Vision Activation Wizard.

2A: Installing the Sprint Mobile Broadband Card 19

During this time, the Sprint PCS Connection Manager

Note:

message area displays “Updating Hardware” and the Go
button is disabled.

Once the card is provisioned successfully, it will start IOTA
(Internet Over-the-Air) Activation to update your user profile
from the Sprint PCS network settings. If the card is not
provisioned or out of the Sprint coverage area, the Sprint PCS
Vision User Interface will display “Sprint PCS Vision:
Searching for service...”.

Inserting and Removing the Sprint Mobile Broadband Card

Inserting the Sprint Mobile Broadband Card

Before you insert the Sprint Mobile Broadband Card, you
must first install the Sprint PCS Connection Manager
Software (see page 16 in this section). Once you have
completed the software installation procedure, you may
insert your card into your computer’s PC Card slot. The Sprint
label should be facing up and the 68-pin connector, located at
the end of the card, should be inserted directly into the
computer’s PC Card slot.

The card should fit snugly, but you should be able to insert or

Note:

remove it easily from your computer’s PC Card slot.

A portion (the black section) of the card will remain outside
the PC Card slot. This section contains the card’s antenna and
the LED (light emitting diode). Because the card is not entirely
contained in your computer’s PC Card slot, it is important to
remove the card when transporting your notebook or Tablet
PC.

20 2A: Installing the Sprint Mobile Broadband Card

When you insert the card, the following should occur:

䢇 If sound effects are enabled, the PC beeps.
䢇 The Unplug/Eject Hardware icon appears in the system tray

(unless the feature has been disabled).

䢇 The Sprint PCS Connection Manager Software starts (unless

the auto-launch feature has been disabled).

The card is powered as soon as you insert it.

Turning Off the Sprint Mobile Broadband Card

When the Sprint Mobile Broadband Card is connected to the
computer, it has power and is trying to communicate with the
network. To turn off the card, Sprint PCS Connection Manager
must be closed and the card must be properly ejected from the PC
Card slot.

Removing the Sprint Mobile Broadband Card

1. Close the Sprint PCS Connection Manager program if it is

running. There are three ways to close the program:

䡲 Click the close icon on the interface.

– or –

䡲 Right-click the Sprint PCS Connection Manager system

tray icon and select Exit from the menu.

2A: Installing the Sprint Mobile Broadband Card 21

– or –

䡲 Click Menu in the upper left-hand corner of the

Sprint PCS Connection Manager window and select

Exit.

2. Left-click the Unplug/Eject Hardware icon in the system

tray. A message bar appears.

22 2A: Installing the Sprint Mobile Broadband Card

3. Click Safely remove NEC PCI to USB Open Host Controller. A

dialog box notifies you that it is safe to remove the card.

Windows 2000: Once the Safe to Remove Hardware message
appears, click OK and use the ejector button (most laptops
have an ejector button located next to the PC Card slot) to
remove the card.

Windows XP: Once the Safe to Remove Hardware message
appears in the system tray, use the ejector button (most
laptops have an ejector button located next to the PC Card
slot) to remove the card.

4.

Remove the Merlin S720 from your computer’s PC Ca rd slot by
gripping the card on both sides and pulling straight out. (If
available, use your computer’s card ejector tool.)

Activating Your Sprint Mobile Broadband Card

The final step to making your card operational is configuring it to
use your account.

For an overview of account activation and configuration, see

Tip:

“Activating and Using Sprint PCS Service” on page 9.

If you purchased a preactivated card, this step is not necessary.
Once the application software and driver are installed, the card is
ready for use.

Otherwise, you must use the Sprint Activation Wizard to activate
and configure your account. Activation involves phoning Sprint

2A: Installing the Sprint Mobile Broadband Card 23

Customer Service, exchanging information and entering your
account information into the appropriate fields in the wizard.

To activate an account and configure your card:

1. Insert the card into your PC Card slot. The Activation

Wizard will launch automatically.

2. Click Next to begin the activation process. The wizard

will guide you through the process.

Sprint PCS Connection Manager checks to ensure you have

Note:

the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog appears.

3. Please telephone Sprint Customer Service to set up your

Sprint PCS wireless network account.

䡲 If you will be using your Sprint Mobile Broadband

Card primarily for business purposes, call 1-888-788-

4727.

䡲 If your card is intended primarily for personal use,

call
1-888-715-4588.

You should have the following information available:

䡲 Your billing address
䡲 Your Social Security or Tax ID number
䡲 Your driver’s license number
䡲 Your card’s ESN (electronic serial number) (The ESN

is printed on the card’s label and can also be
displayed during the installation process.)

䡲 A pen and paper to write down your account

information

Inform your Sprint Customer Service Specialist that you
are activating a Sprint Mobile Broadband Card by
Novatel Wireless, Inc. (EV-DO PC Card). During this call,

24 2A: Installing the Sprint Mobile Broadband Card

Sprint Customer Service will help you choose a service plan
and guide you through the activation process.

4. Click Next when you are asked for your card’s ESN (electronic

serial number). The third window will appear, which displays
your card’s ESN in the top field.

5. Carefully repeat the ESN to the Service Representative. You

will be given an activation code.

6. Enter the activation code into the bottom field of the

window and click Next to continue to the next window.

7. Once your Sprint Customer Service Specialist has given you

your card’s phone number (also called MDN), and MSID
(IMSI_S) numbers, enter them in the top and bottom fields.
and click Next to continue.

8. A confirmation screen appears. Verify that your phone

number (MDN) and MSID (IMSI_S) are correct. Be sure to
write these numbers down for future reference. Click Yes to
continue.

9. You have now successfully completed the activation process.

Click Finish to exit the Sprint Activation Wizard.

You may manually access the Activation Wizard from the

Note:

Sprint PCS Connection Manager sub menu. See “Sprint PCS
Vision - Novatel Wireless, Inc.” on page 9.

On completion of this step, your card is ready for use. Section 2B:
Sprint PCS Connection Manager Software, beginning on page 28,
explains how to use the Sprint PCS Connection Manager Software
to manage and monitor your connections.

2A: Installing the Sprint Mobile Broadband Card 25

26 2A: Installing the Sprint Mobile Broadband Card

Section 2B

Sprint PCS Connection Manager Software

In This Section

⽧ The Sprint PCS Connection Manager Software

⽧ The Sprint PCS Connection Manager Software Window

⽧ System Tray Icons

⽧ Establishing and Terminating Connections

⽧ Sprint PCS Connection Manager Software Menu Options and Settings

This chapter outlines the Sprint PCS Connection Manager Software
interface for your notebook PC, including the components of the main
window, button usage, system tray icons, and more. Once you’ve
mastered the basics here, you’ll be ready to begin using your card.

2B: Sprint PCS Connection Manager Software 27

The Sprint PCS Connection Manager Software

Sprint PCS Connection Manager Software allows you to
manage and monitor the connection between your Sprint
Mobile Broadband Card and the CDMA network. Use the
software to:

䢇 Determine your signal strength, roaming status, Sprint

PCS® connection availability, and other network
parameters.

䢇 Initiate data calls.
䢇 View call statistics.
䢇 Enable and disable features such as Always on Top (which

allows you to set the card software to display in front of
other application windows).

䢇 Set options related to Web messages, sounds played, and

the lock code security feature (which you can use to
prevent others from using your card).

You must run the Sprint PCS Connection Manager Software
anytime you use the card unless you have configured the card
to run in NDIS mode with Novatel Wireless, Inc. Network
Adapter. (see “Novatel Wireless Network Adapter (NDIS)” on
page 51.)

28 2B: Sprint PCS Connection Manager Software

Starting the Sprint PCS Connection Manager Software

To launch the Sprint PCS Connection Manager Software:

䊳 Double-click the Sprint PCS Connection Manager desktop

icon, located on your desktop

– or –

Select Star t > Programs > Sprint > Merlin S720 > Sprint PCS
Connection Manager 3.0.

Depending on your settings in the Options window, the software
starts automatically anytime you insert the Sprint Mobile
Broadband Card.

Once you make a connection in the card software, you can launch
whichever application you want to use (such as your Web browser
or email application).

Use the close button in the upper-right corner of the interface to
exit the software.

2B: Sprint PCS Connection Manager Software 29

The Sprint PCS Connection Manager Software Window

The Sprint PCS Connection Manager Software features its
own Custom Main Interface (CMI) window. It includes the
following components:

䢇 A Menu button in the upper-left corner
䢇 Minimize and Close buttons in the upper-right corner
䢇 A message area (the left portion of the display)
䢇 An indicator area (to the immediate right of the message

area)

䢇 A button (“GO”) used to establish/cancel a connection
䢇 A Detail Drawer that displays the amount of data being

transferred and received

30 2B: Sprint PCS Connection Manager Software

About the Interface

The following application functions are available within the main
window of the Sprint PCS Connection Manager Software:

䢇 Close: Closes the interface and exits the software.
䢇 Go: Initiates a connection.
䢇 Stop: Ends or cancels a connection.
䢇 Minimize: Minimizes the interface to System Tray Mode.
䢇 Menu: Provides access to tools and options settings.

䢇

Message Area: Displays “Insert your card...,” “Ready,”
“Disconnect,” “Connect,” “Authenticating,” “Connecting,” or
“Connected” states. Other connection messages may apply
depending on your custom options. (See page 34.)

䢇

Image Compression (if applicable): Indicates that data and
image compression is enabled for enhanced speed performance.

䢇 Transfer/Receive: Visual indicator of data activity.
䢇 Signal Strength: Visual indicator of signal strength.
䢇 Detail Drawer: Displays byte counter. Click + to expand

and - to close.

2B: Sprint PCS Connection Manager Software 31

The Menu Button

Clicking the Menu button, located in the upper-left corner of
the interface, provides access to the Sprint PCS Connection
Manager Software menu.

Some menu options will remain inactive or unavailable if a
connection has not been established. Once a connection is
made, the options will become active. The Links menu option
and the Settings menu option both contain submenus. See
Section 2C, Menu Options, beginning on page 41, for details
on the Sprint PCS Connection Manager options and settings.

32 2B: Sprint PCS Connection Manager Software

The Minimize and Close Buttons

The Minimize button closes the window but leaves the program
running. When the program is minimized, its icon in the system
tray can be used to determine the card status. (see “System Tray
Icons” on page 38.)

Once minimized, you can redisplay the program by double-clicking
the desktop shortcut or launching the card software from the
Start menu. (See page 39 in this section.) You can also click the
icon in the system tray. (The icons are defined in “System Tray
Icons” on page 38.)

The Close button is used to exit the card software.

2B: Sprint PCS Connection Manager Software 33

Connection Status

The Sprint PCS Connection Manager Software interface
provides information about your current connection status.
Other messages may appear as a result of customized
options.

Insert your Card...

If the Sprint PCS Connection Manager Software fails to detect
a card, the message “Insert your Card...” is displayed. In this
state, the GO button is unavailable to indicate it cannot be
engaged. The signal strength and image compression icons
also are not visible.

If the Sprint PCS Connection Manager interface fails to detect
the card, the “Insert your Card...” message will continue to be
displayed.

Disconnected

In this state, the GO button is available and the signal
strength icon is visible. Click GO to make a connection.

34 2B: Sprint PCS Connection Manager Software

Connecting

In this state, the Sprint PCS Connection Manager is attempting to
make a connection. During this action, the display will progress
from “Connecting” to “Authenticating,” to “Authenticated.” The
signal strength icon is visible and the GO button changes to Stop.

If you attempt to establish a Sprint PCS Vision connection that
requires a password, a dialog box appears. Enter the relevant
information and click OK to continue the connection process.

To cancel the connection, click Stop.

Connected

Once the connection is established, the message area
displays “Connected” and the transfer/receive icon is
now visible.

For other messages, see “Settings” on page 47 and
“Troubleshooting Tips” on page 59.

2B: Sprint PCS Connection Manager Software 35

Indicator Area

The indicator area displays icons that help you keep track of
your signal strength and roaming status, notify you when you
receive messages, and indicate whether certain options or
features are enabled.

The following table lists the indicator area icons and explains
the significance of each icon.

Indicator Area Icons

Icon Meaning

The Signal Strength indicator uses bars to show the strength of
the radio signal. The number of bars increases (up to a
maximum of six) as the signal strength increases.

Note: This icon is displayed only when data services are
available.

When no bars are shown, no connection is possible for one of
the following reasons:

䢇 You are outside of the Nationwide Sprint Network service

area.

䢇 The signal strength is too weak.
䢇 A network problem is preventing the Sprint Mobile

Broadband Card from obtaining service.

The Transmit/Receive icon lets you know that a Sprint Power
Vision data connection is active.

The Optimization image compression software is active.

The CDMA 1xEVDO icon appears when CDMA 1xEVDO service
is available and active.

The Roaming indicator lets you know that you have roamed
from a Sprint Network to a roaming partner's system.

36 2B: Sprint PCS Connection Manager Software

The GO Button

The GO button is used to establish and cancel a connection. The
text on the button changes during different connection stages.

䢇 GO – Ready to establish a connection. Click the button to start

a connection.

䢇 Stop – Once a connection is established, the Go button

changes to read Stop. A connection is being established or is
already established. Click the button to cancel or disconnect.

2B: Sprint PCS Connection Manager Software 37

System Tray Icons

The Sprint PCS Connection Manager Software displays an
icon in the system tray (in the lower-right portion of the
display screen on your computer). The system tray icon
indicates your connection status.

Icon

Meaning

Connecting- Sprint Mobile Broadband Card ready for

connection or currently making a connection.

Connected- Connection established to Nationwide
Sprint PCS Network and data transfer in process.

Dormant - Connection established but no data transfer
taking place.

Disconnected - Sprint PCS Connection Manager
running, but no connection in progress.

Error- Sprint PCS Connection Manager has encountered
a hardware failure in your computer’s modem or
another error while attempting to connect.

38 2B: Sprint PCS Connection Manager Software

Establishing and Terminating Connections

The Sprint PCS Connection Manager Software interface can be
used to establish and terminate connections with the Sprint
Mobile Broadband Card by simply clicking the GO or Stop buttons.

Sprint PCS Connection Manager Software Menu Options and Settings

Click the
(see page 29), to launch the Sprint PCS Connection Manager menu.

Menu options are described in Section 2C, Menu Options
beginning on page 42.

Menu

button, located at the upper left of the interface

2B: Sprint PCS Connection Manager Software 39

40 2B: Sprint PCS Connection Manager Software

Section 2C

Menu Options

In This Section

⽧ Overview of Menu Items

⽧ Menu Item Details

⽧ Settings

The Sprint PCS Connection Manager’s primary menu options allow you
to manage your card’s connections and settings. This chapter provides
an overview and brief description of each of the options available under
the Menu drop-down list.

2C: Menu Options 41

Overview of Menu Items

To display the Sprint PCS Connection Manager’s primary
menu, click the Menu button at the top left corner of the
interface.

The table on the following page outlines various menu items
and provides a brief description of the items and links to
more detailed information.

42 2C: Menu Options

Menu Items

Menu Item Description For more

Alert Log

View information on card errors

information,
see:

Page 44
or failures by date/time, alert,
connection name, and type.

Connection
History

View information on data
connections by date/time, type,

Page 44

and duration.

Device Info &
Diagnostics

View detailed information about
the Sprint Mobile Broadband

Page 45

Card, software, and connections.

Software
Updates

Check for posted updates to the
Sprint PCS Connection Manager

Page 46

Software or configure to
automatically check for updates.

Links

When connected to the

Page 46
Nationwide Sprint PCS Network,
provides a link to the Sprint PCS
Web site.

Help

Open the Sprint PCS Connection

Page 47
Manager Help file.

About Sprint PCS
Connection
Manager

Settings

View the opening Sprint PCS
Connection Manager Software
identification screen.

Configure the Sprint PCS

Page 47

Page 47
Connection Manager Software to
best suit your needs and
preferences.

Exit

Close the Sprint PCS Connection
Manager Software application.

2C: Menu Options 43

Menu Item Details

Alert Log

The Alert Log provides a record of all alerts that have been
generated while establishing and maintaining your
connections and settings. You can use the Alert Log to help
isolate and resolve connection issues.

To di sp la y t he Al er t L og :

䊳 Select Menu > Alert Log.

To clear the Alert Log:

1. From the Alert Log window, click Clear.

2. You will see a prompt: “Clear all entries from the Alert

Log?” Click Yes to delete all records. Click No to cancel.

Connection History

The Connection History dialog maintains a record of your data
connections. You can choose whether to keep a record of your
connection history by
your preference.

To enable or disable Connection History:

䊳 Select Menu > Settings > General > Keep Connection

History.

A check mark next to the option indicates that it is enabled.

To display the Connection History:

䊳 Select Menu > Connection History.

For each message, the Connection History displays:

䢇 The date and time the connection was initiated.
䢇 The phone number dialed for data connections.
䢇 The type of connection.

enabling or disabling this feature to suit

44 2C: Menu Options

䢇 The duration of the connection.

Deleting Records

To delete all records in the Connection History:

1. From the Connection History window, click Clear.

2. You will see a prompt: “Cear all entries from the Connection

History?” Click Yes to delete all records. Click No to cancel.

Device Info & Diagnostics

The Device Info & Diagnostics window displays detailed
information about your Sprint Mobile Broadband Card, Sprint PCS
Connection Manager Software, signal strength, port
configuration, and more.

The information displayed in this window includes:

䢇 The manufacturer.
䢇 The Sprint Mobile Broadband Card.
䢇 Your Sprint Mobile Broadband Card phone number.
䢇 The hardware version.
䢇 The version of software in use.
䢇 The Sprint PCS Connection Manager Software version and

build.

䢇 The version of the PRL (Preferred Roaming List, which specifies

the radio frequency channels that the card is permitted to use)

䢇 The card's designed capabilities and coverage.
䢇 Various communication and card tests and results.

To access the Device Info & Diagnostics menu:

䊳 Select Menu > Device Info & Diagnostics.

To view information about your system, including installed files:

䊳 Click the System Information button.

2C: Menu Options 45

Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help them in troubleshooting your
notebook.

Software Updates

From time to time, Sprint may release updates for your Sprint
PCS Connection Manager Software. These updates may add
new features or improve the network performance. This
menu option allows you to check for any posted updates or to
set up an automatic monthly check for updates.

To check for software updates:

䊳 Select Menu > Software Updates > Check Now.

To enable or disable automatic monthly checks:

䊳 Select Menu > Software Updates > Check for updates once

a month.

A check mark next to the option indicates that it is enabled.
Click OK to save changes and exit the Software Updates
dialog box.

Links

During an active Sprint PCS Vision connection, this menu
option provides a hyperlink to the Sprint PCS Web site. To
access links, select Menu > Links > Sprint PCS Web Site.

The Sprint PCS Connection Manager Software Links menu

Note:

does not allow you to add or remove links. Continue to
manage direct links to your favorite Web sites through your
Web browser menu.

46 2C: Menu Options

Help

This menu item provides direct access to Sprint PCS Connection
Manager’s online help file. You can also access the help file from
any window within Sprint PCS Connection Manager by pressing
the ‘F1’ key on your keyboard. To access Help, select Menu > Help.

About Sprint PCS Connection Manager

The About Sprint PCS Connection Manager menu option allows
you to display the Sprint PCS Connection Manager Software
opening splash screen, which appears when you launch the
Sprint PCS Connection Manager Software.

䊳 Select Menu > About Sprint PCS Connection Manager.

Settings

The Settings window from the Menu allows you to configure the
Sprint PCS Connection Manager Software to suit your preferences.
In the Settings window you can:

䢇

Enable and disable several features, including Window Always on
Top and Connection History, set program launch and optimization
options, and customize Sprint PCS connection settings.

To access the Settings menu:

1. Click Menu on the Sprint PCS Connection Manager Software

interface.

2. Select Settings from the submenu.

Settings Window

The Settings window contains three options:

䢇 General
䢇 Optimization
䢇 Sprint PCS Vision - Novatel Wireless or Sprint PCS Data Link

2C: Menu Options 47

If you did not install the Bytemobile Optimization Client, the

Note:

Optimization option will not be available. Once you install the
Bytemobile Optimization Client this option will become
available.

General

To display the General settings options, select Menu > Settings
> General. Then you can customize your Sprint PCS

Connection Manager by selecting the following options:

䢇 Play Sound Effects – Select this check box to play a clicking

sound whenever an action is taken on the Sprint PCS
Connection Manager Software.

䢇 Always on Top – When checked, the Sprint PCS Connection

Manager window displays in front of all other open
application windows, even if another window is placed
over the Sprint PCS Connection Manager Software
window.

䢇 Start in System Tray – Select this check box to have the

Sprint PCS Connection Manager interface visible on your
screen regardless of which applications are open.

䢇 Keep Connection History – When selected, the Sprint PCS

Connection Manager Software logs all connections in the
connection history. (For details on Connection History, see
page 44.)

䢇 Launch when Windows Starts– When selected, the Sprint

PCS Connection Manager Software opens automatically
upon startup of your computer.

When finished, click Apply and then OK to save changes and
close the Settings dialog box.

48 2C: Menu Options

Optimization

Bandwidth Optimization enhances the connection to your
company’s enterprise network; it is a combination of data
compression, TCP/IP optimization, and caching. This can result in a
two to five times improvement in your perceived system speed,
depending on your applications.

To display the Optimization settings menu, select

Optimization

. Then check or uncheck the available options to select

your image compression setting:

䢇 Enable Optimization Client – To enable Bandwidth

Optimization, place a check mark in the check box designated
Bandwidth Optimization On. When selected, the image
compression software is enabled.

The Bandwidth Optimization screen provides a visual display

Note:

of the original image as well as an optimized version. You can
choose from fastest (low quality) to highest quality by sliding
the image compression bar up and down the scale (see image
below.)

Bandwidth Optimization Screen

Menu > Settings >

2C: Menu Options 49

Protocol Compression

Select the Protocol Compression check boxes to enable
compression for the following types for data:

䢇 SSL - Secure Socket Layer
䢇 FTP - File Transfer Protocol
䢇 SMTP - Simple Mail Transfer Protocol, a communications

protocol used on the Internet to route email

䢇 HTTP - Hypertext Transfer Protocol
䢇 POPv3 - Post Office Protocol standard in common use on TCP/

IP networks

䢇 IMAP - Acronym for Internet Message Access Protocol, a

method for an email program to gain access to email and
bulletin board messages stored on a mail server.

Limitation to Bandwidth Optimization include minimal

Tip:

improvements with email applications. Email performance
can be improved by working offline as much as possible,
dragging and dropping attachments to desktop folders rather
than opening attachments directly from email.

䊳 Click Default if you want to return to the default

settings.

When finished, click Apply and then OK to save changes and
close the Settings dialog box, or click Cancel to undo any
changes.

50 2C: Menu Options

Sprint PCS Settings

To customize your Sprint PCS Vision - Novatel Wireless settings or
Sprint PCS Data Link settings, select Menu > Settings > Sprint PCS
(connection name), and then select from the following
menu options:

䢇 Always Show Welcome Screen – Select this check box if you

would like to have a welcome screen appear upon a successful
connection to the Sprint Power Vision network.

䢇 Perform Pre-Connect Tests – Select this check box if you would

like to see what may have caused a failure if Connection
Manager was unable to connect.

䢇 Enable Network Adapter (NDIS) – Allows you to establish a

Novatel Wireless (1xEV-DO) connection to connect to the
Sprint PCS Network automatically without launching Sprint
PCS Connection Manager. You can disable the Enable Network
Adapter mode at any time by deselecting the Enable Network
Adapter (NDIS) check box from this menu. (See below for more
information about enabling NDIS.)

Novatel Wireless Network Adapter (NDIS)

Enabling the Novatel Wireless Network Adapter enables always-on
connectivity like an Ethernet card and eliminates the need to use the
Sprint PCS Connection Manager Software. As soon as the card is
inserted into your PC Card slot, the card connects to the network
automatically. The connection is also reestablished automatically
coming out of hibernate and standby modes.

To enable the Novatel Wireless Network Adapter:

1. Disconnect the Sprint Mobile Broadband Card from the

Sprint PCS Network. (If you are connected to the Sprint PCS
network, the Enable Network Adapter [NDIS] check box will
be disabled.)

2C: Menu Options 51

2. Access Menu>Settings>Sprint PCS Vision - Novatel

Wireless.

The first time you enable the Network Adapter (NDIS) mode,

Note:

Windows will automatically install the network drivers for the
Sprint M obile Broadb and Card - Novatel Wireless EV-DO Network
Adapter. Once Windows detects the new hardware, a “Found New
Hardware” pop-up message will appear in your system tray
followed by the “Ready to Use” message.

Your card must be activated with Sprint PCS and you must be
within the Sprint PCS coverage area for your card to work.

3. Place a check mark in the check box designated Enable

Network Adapter (NDIS), click Apply, and then click OK.

䢇 You may now use the Merlin S720 in NDIS mode and

experience automatic connectivity without launching the
Sprint PCS Connection Manager.

Service Settings (Mode)

The Mode section is used to set your connection preferences or
service settings. You can choose to connect to only 1xEV-DO
(high speed) or 1xRTT (low speed) cellular networks, or you can
let Sprint PCS Connection Manager manage your network
connections.

The Mode section gives you the following options to choose from:

䢇

Automatic

have Sprint PCS Connection Manager manage your
connections. By selecting this option, Sprint PCS
Connection Manager will automatically select one of the
cellular networks available in your area when you launch a
connection.

䢇 EVDO Only: Select the EVDO Only option if you would like

to have Sprint PCS Connection Manager connect to only
1xEV-DO networks. You can disable EVDO Mode at any
time if you are not connected to any network by selecting
another option.

: Select the Automatic option if you would like to

52 2C: Menu Options

Sprint PCS Connection Manager will always try to connect to

Note:

a Sprint CDMA 1xEV-DO network first before attempting to
connect to an 1xRTT network. 1xEV-DO networks always
have priority! If an 1xEV-DO network is unavailable then
Sprint PCS Connection Manager will search for an available
1xRTT network.

䢇 1xRTT Only: Select the 1xRTT Only option if you would like to

have Sprint PCS Connection Manager connect to only 1xRTT
networks. When you apply this option, the next time you make
a connection Sprint PCS Connection Manager will search for
only 1xRTT networks.

If the signal strength is too weak and you are unable to

Tip:

connect using 1xRTT in the 1900 MHz frequency, or if your
connection fails due to this selection, disable the setting.

Applying your Mode Preference

1. Click OK or Apply on the Settings dialog box to reset your

modem. When you apply your service preference the
following dialog will appear: “Service setting was changed
successfully. Please wait while the modem is reset for the
changes to take effect.”

2. Click OK to close the dialog box. When the modem is reset

the Go button will be visible and the Connection Manager
User Interface will display “Disconnected.” This may take a
moment.

Roaming Preference

The Roaming section is used to change your roaming preference.
Your coverage area and billing charges depend upon your service
and the type of account you have. There may be surcharges for
roaming service that vary based on whether you are in a preferred
roaming area or a non-preferred roaming area. If there is no
roaming agreement between Sprint and the local carrier, you may
be unable to complete calls in a non-preferred zone.

2C: Menu Options 53

The Roaming section gives you the following options to
choose from:

䢇 Sprint: Select the Sprint option to direct the Sprint Mobile

Broadband Connection Card not to roam. If this option is
selected, you will not be able to roam off the Sprint PCS
network. This is the default setting.

䢇 Automatic: Select Automatic to direct the Sprint Mobile

Broadband Connection Card to automatically search for
any accessible network in the local area if you travel
outside the Sprint PCS Service Area.

When you select Automatic mode you will see a prompt:

Note:

“The device is in Automatic mode and will will roam when
Sprint coverage is unavailable. Roaming Rates may apply".

䊳 Click OK to change your settings and close the dialog

box or click Cancel to return to the previous screen.

54 2C: Menu Options

Enabling and Disabling Roam Guard

䊳 Check the Roam Guard box if you want Sprint PCS

Connection Manager to notify you each time you make a
connection and roam outside the Sprint PCS network.

Each time you roam, the following message will appear:
“Outgoing or Incoming Roaming Data detected, roaming rates
may apply.”

䊳 Press Roam to continue, or Cancel to close the data session.

If you do not wish to see this message when you are roaming

Tip:

deselect “Roam Guard” by unchecking it.

Once you deselect the Roam Guard check box, a confirmation
message will appear. Click OK to change your settings and
close the dialog box . Data Roam Guard will not appear

when you data roam.

䢇 Roaming Only: Select Roaming Only when you travel outside

the Sprint PCS Service Area. By selecting this option the Sprint
Mobile Broadband Connection Card will select a network that
has a roaming agreement with Sprint.

When you select this option you are roaming within a

Note:

“preferred” roaming area. If there is no roaming agreement
between Sprint and the local carrier, you may be unable to
complete calls in a “non-preferred zone.”

Once you select this option a confirmation message will
appear. Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.

2C: Menu Options 55

Applying your Roaming Preference

1. Click OK or Apply on the Settings dialog box to reset

your modem. When you apply your roaming preference
the following dialog will appear: “Roaming setting was
changed successfully. Please wait while the modem is
reset for the changes to take effect.”

2. Click OK to close the dialog box.

3. Wait for the modem to reset. This may take a moment.

When the modem is reset the Go button will be visible
and the Connection Manager User Interface will display:
“Disconnected.”

When you change your roaming preference an informational

Tip:

message will appear in your system tray.

Sprint PCS Connection Card Settings

䢇 Activation Wizard – This option is used only when

activating a new Sprint PCS device.

䢇 Change User Lock – This option enables you to change and

customize your User Lock Code. (See below for more
information on using your User Lock Code.)

User Lock Code

The Lock Code feature can be used to prevent others from
using your card and your account. When the lock code is
enabled, the message area will display “Card Locked” and the
lock icon will appear in the indicator area.

While the card is in lock mode, you may not launch a data
session without first entering your four-digit lock code. The
default lock code is the last four digits of your Sprint Mobile
Broadband Card phone number. (See the “Tip” on page 58.)

56 2C: Menu Options

To enable the lock feature:

1. Click the Locked/Unlocked Icon located in the Detail Drawer

of the Sprint PCS Connection Manager interface.

2. The Enter User Lock Code window appears.

3. Enter your lock code and click OK.

2C: Menu Options 57

Your default lock code is the last four digits of your card’s

Tip:

phone number. If you can’t recall your card’s phone number,
go to Menu >Device Info and Diagnostics or call Sprint Customer
Service at 1-888-211-4PCS (4727).

To change your lock code:

1. Select Menu > Settings > Sprint PCS Vision - Novatel

Wireless > Change >User Lock.

Running the Activation Wizard resets the lock code to the last

Note:

four digits of the most recently activated phone number.

2. Enter your new four-digit lock code.

3. Re-enter your new lock code.

4. Select a lock status: Unlock to leave the card unlocked;

Lock to enable the lock code feature immediately.

58 2C: Menu Options

Section 2D

Troubleshooting Tips

In This Section

⽧ Problem Causes and Suggestions

⽧ Reinstalling the Sprint Mobile Broadband Card Driver

⽧ Resolving Resource Conflicts

⽧ Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving many
common problems you may experience while using your Sprint Mobile
Broadband Card and Sprint PCS Connection Manager Software with
your notebook PC.

2D: Troubleshooting Tips 59

Problem Causes and Suggestions

When properly installed, the Sprint Mobile Broadband Card is
a highly reliable product. Most problems are caused by one of
these issues:

䢇 The wrong driver has been installed.
䢇 System resources required by the card are being used by

other devices.

䢇 Network coverage is not available (either because you are

outside the Nationwide Sprint PCS Network or because of
an account or network problem).

This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
Sprint Customer Service at 1-888-211-4PCS (4727).

Error: Searching for Sprint Mobile Broadband Card...

The Sprint PCS Connection Manager Software interface
displays this message: “Searching for Sprint Mobile
Broadband Card...”

Possible Causes Suggestions

a.

The card is not completely
inserted into the PC Card slot.

b. The wrong driver is installed

for the card.

c. There is a resource conflict.

www.sprint.com or contact

a. Eject and reinsert the card.
b. See “Reinstalling the Sprint

Mobile Broadband Card Driver”
on page 62.

c. See “Resolving Resource

Conflicts” on page 67.

60 2D: Troubleshooting Tips

Error: Splash Screen is Frozen

The splash screen of the Sprint PCS Connection Manager Software
is frozen.

Possible Causes Suggestions

You may have a resource conflict. Restart your PC. If you are unable

to resolve this problem by
restarting your PC, see “Resolving
Resource Conflicts” on page 67.

Error: Not in Service

The Sprint PCS Connection Manager Software interface displays
the message, “Not in Service.”

Possible Causes Suggestions

Inadequate signal strength may
occur for either of these reasons:

a. You are outside the

Nationwide Sprint PCS
Network.

b. You may be inside a building or

near a structure that is causing
radio interference.

a. Verify that you are within the

Nationwide Sprint PCS
Network. Coverage maps are
available at www.sprint.com.

b. Change your location.

2D: Troubleshooting Tips 61

Error: Connection Gets Dropped (Windows® 2000 and XP)

When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established. (The status goes from
“Connecting” and “Connected” back to “Click ‘GO’ to
Connect.”)

Possible Causes Suggestions

The connection
properties are
not optimal.

1. Click Start > Connect To > Sprint PCS Vision -

Novatel Wireless (or Sprint PCS Data Link)

Windows start menu.

2. Click the Properties button on the connection

settings dialog.

3. Click the Networking tab.

4. Click the Settings button.

5. Ensure that Negotiate multi-link for single-link

connec tions

dialog.

6. Click OK to save your settings.

is not selected in the PPP Settings

from the

Reinstalling the Sprint Mobile Broadband Card Driver

There is a Sprint Mobile Broadband Card driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the card. This
section provides instructions on verifying that you have the
correct card driver installed.

You must have the Sprint Mobile Broadband Card installation

Note:

CD to complete this procedure.

62 2D: Troubleshooting Tips

Windows® 2000

To verify that the correct driver is installed:

1. Locate the existing driver.

2. Update the driver.

To locate the driver:

1. Close all Windows programs and open the Control Panel by

selecting Start > Settings > Control Panel.

2. Double-click the Syste m icon.

3. Click the Hardware tab.

4. Click the Device Manager tab.

5. Locate the Sprint Mobile Broadband Card entries by using

the "+" signs to expand the listings. (For example, to see all
the installed modems, click the "+" sign to the left of
Modems.) The card should have three entries:

䡲 The card should appear under Multifunction adapters as

Sprint Merlin S720 (EV-DO) Modem Parent.

䡲 The card should appear under Modems as Sprint (EV-DO

PC Card) Modem.

䡲 The card should appear under Network adapters as

Sprint (EV-DO PC Card) Modem Adapter.

If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Card by ejecting the card. This causes the
driver listing for the card to disappear from the list. Reinsert the
card again to cause the driver listing to reappear. You can identify
the entries for the Sprint Mobile Broadband Card by observing
which entries are affected when you eject and reinsert the card.

2D: Troubleshooting Tips 63

Updating the Driver

1. If the installation CD is not already in your CD-ROM

drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.

2. Right-click Sprint (EV-DO PC Card) Modem Parent.

3. Click the Properties button.

4. Click the Driver tab.

5. Click the Update Driver… button to launch the Update

Device Driver Wizard.

6. Click Next.

7. Select Display a list of known drivers for this device so that I

can choose a specific driver and click Next.

8. Click the Have Disk… button.

9. Enter d:\Drivers\Win2K (where d is the letter of your

CD-ROM drive).

10. Click OK.

11. If the “Digital Signature Not Found” window is

displayed, click Yes .

12. Click Finish. Repeat steps 6-12 as prompted.

If you are prompted to restart your PC, click Yes . Otherwise,
restart your PC from the Start menu. (You must restart your
PC to complete the driver installation.)

The correct driver should then be installed.

Windows® XP

To verify that the correct driver is installed:

1. Uninstall the existing driver.

2. Install the Windows XP driver from the Sprint Mobile

Broadband Card installation CD.

64 2D: Troubleshooting Tips

To uninstall the existing driver:

1. Open the Control Panel by selecting Start > Control Panel.

2. If “Pick a Category” is displayed, select Switch to Classic View.

3. Double-click the Syste m icon.

4. Click the Hardware tab.

5. Click the Device Manager button.

6. Locate the Sprint Mobile Broadband Card entries by using

the "+" signs to expand the listings. (For example, to see all
the installed modems, click the "+" sign to the left of
Modems.) The card should have three entries:

䡲 The card should appear under Multifunction adapters as

Sprint Merlin S720 (EV-DO PC Card) Modem Parent.

䡲 The card should appear under Modems as Sprint (EV-DO

PC Card) Modem.

䡲 The card should appear under Network adapters as

Sprint (EV-DO PC Card) Modem Adapter.

If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Card by ejecting the card. This
causes the driver listing for the card to disappear from the
list. Reinsert the card again to cause the driver listing to
reappear. You can identify the entries for the Sprint Mobile
Broadband Card by observing which entries are affected
when you eject and reinsert the card.

7. Right-click Sprint (EV-DO PC Card) Modem Parent.

8. Select Uninstall from the pop-up menu.

9. Click OK to confirm the uninstall.

The Sprint Mobile Broadband Card listings should be removed.

2D: Troubleshooting Tips 65

Installing the Windows XP Sprint Mobile Broadband Card Driver

1. If the installation CD is not already in your CD-ROM

drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.

2. Eject and reinsert the Sprint Mobile Broadband Card to

launch the Found New Hardware Wizard.

3. Select Install from a list or specific location (Advanced)

on the first window of the Found New Hardware Wizard
and click Next to proceed.

4. Select the Search for the best driver in these locations radio

button and the Include this location in the search check
box, then enter d:\Drivers\WinXP (where d is the letter
of your
CD-ROM drive). Click Next to proceed to the next
window.

5. If a warning appears stating that the Sprint Mobile

Broadband Card has not passed Windows Logo testing,
click Continue Anyway.

6. Click Finish and repeat steps 1 to 5 as prompted.

The correct driver is then installed.

66 2D: Troubleshooting Tips

Resolving Resource Conflicts

You must have your Sprint Mobile Broadband Card

Note:

installation CD to complete this procedure.

The Sprint Mobile Broadband Card requires these system
resources:

䢇 1 IRQ.
䢇 4096 bytes of I/O space.
䢇 2 available communications ports (one modem, one serial).

If these resources are not available to the card, you have a resource
conflict. If another PC Card is installed, you may be able to free the
necessary resources simply by ejecting the other device.
Otherwise, you may need to disable another device (such as an
internal modem, infrared device, or network card) to resolve the
resource conflict. This section explains how to disable other
devices.

Windows® 2000

To resolve a resource conflict in Windows 2000:

䊳 Disable a device (internal modem, infrared device, or

network card).

Disabling an Internal Modem, Infrared Device, or Network Card

1. Close all Windows programs and open the Control Panel by

selecting Start > Settings > Control Panel.

2. Double-click the Syste m icon.

3. Click the Hardware tab.

4. Click the Device Manager button.

5. Locate the device that you want to disable:

2D: Troubleshooting Tips 67

䡲 If you want to disable an internal modem, expand

the Modem tree by clicking the "+" sign to its left.

䡲 If you want to disab le an infra red device , expand the

Infrared Devices tree by clicking the "+" sign to its
left.

䡲 If you want to disable a network card, expand the

Network Adapters tree by clicking the "+" sign to its
left.

6. Right-click the device you want to disable, choose

Disable from the pop-up menu that appears, and click
OK.

Windows® XP

To resolve a resource conflict in Windows XP:

䊳 Disable a device (internal modem, infrared device, or

network card)

Disabling an Internal Modem, Infrared Device, or Network Card

1. Close all Windows programs and open the Control Panel

by selecting Start > Settings > Control Panel.

2. Double-click the Syste m icon.

3. Click the Hardware tab.

4. Click the Device Manager button.

5. Locate the device that you want to disable:

䡲 If you want to disable an internal modem, expand

the Modem tree by clicking the "+" sign to its left.

䡲 If you want to disab le an infra red device , expand the

Infrared Devices tree by clicking the "+" sign to its
left.

68 2D: Troubleshooting Tips

䡲 If you want to disable a network card, expand the

Network Adapters tree by clicking the "+" sign to its left.

6. Right click the device you want to disable, choose Disable

from the pop-up menu that appears and click OK.

Additional Troubleshooting Tools

Connection History

Connection History provides you with a detailed record of the
connections established using your Sprint Mobile Broadband Card.
Since Connection History allows you to sort records by connection
name, you can easily distinguish between personal and business
usage. You can also save any of the messages on the Connection
History screen to a log file that you can print out for your record.

Accessing Connection History

䊳 Select Menu > Connection History from the Sprint PCS

Connection Manager Software interface.

About Connection History

The Connection History window displays a table with three
columns: Date/Time, Type, and Duration.

You can select entries by using the arrow keys or your mouse.
Selected entries are highlighted. By default, no entry is selected.

Click the Clear button to access the Clear Connection History
dialog box. Click Yes to confirm the delete or No to cancel.

To generate a text file containing your Connection History:

1. Select File > Export from the Sprint PCS Connection Manager

Connection History Window. A Save As dialog box appears.

2. In the file name box type a name for the CSV log file and

click Save. The file name is called “Connection Log.txt” by

2D: Troubleshooting Tips 69

default, however, you can name the file any descriptive
name you like.

Alert Log

The Alert Log provides a record of all alerts that have been
received while establishing and maintaining your
connections. You can use the Alert Log to help isolate and
resolve connection issues.

Accessing the Alert Log

䊳 Select Menu > Alert Log from the Sprint PCS Connection

Manager Software interface.

About the Alert Log

The Alert Log displays a table with four columns: Date/Time,
Alert, Connection Name, and Type.

You can select entries by using the arrow keys on your
keyboard or the mouse. Selected entries are highlighted. By
default, no entry is selected.

Click the Clear button to access the Clear Alert Log dialog box.
Click Yes to confirm the delete or No to cancel.

Device Info & Diagnostics

Device Info & Diagnostics can help identify problems
associated with connecting to the Nationwide Sprint PCS
Network. Device Info & Diagnostics evaluates issues with
your USB port, port configuration, Sprint Mobile Broadband
Card signal strength, the Nationwide Sprint PCS Network,
and more. Once the program runs a diagnostics check it can
recommend possible solutions.

Accessing Diagnostics

䊳 Select Menu > Device Info & Diagnostics from the Sprint

PCS Connection Manager Software interface.

70 2D: Troubleshooting Tips

About Device Info & Diagnostics

The Device Info & Diagnostics dialog box allows you to select a
number of ways to troubleshoot or obtain more information
about your Sprint Mobile Broadband Card.

The tests automatically run when the window opens.

To view your system parameters, including installed files:

䊳 Click the System Information button.

Information obtained from the System Information sections can
be used to create a report, which can be saved and then sent via
email to a Sprint PCS Customer Service Representative to help
them in troubleshooting your notebook.

2D: Troubleshooting Tips 71

72 2D: Troubleshooting Tips

Section 3

Sprint Power Vision

TM

Section 3A

Sprint Power Vision

In This Section

⽧ Web

⽧ Sprint Power Vision FAQs

Sprint Power Vision brings you clarity you can see and hear, with
enhanced, always-on advanced multimedia services like email and
Web browsing, that are easy to learn and use. This rich, colorful graphic
experience is a revolutionary way to look at wireless communications.

3A: Sprint Power Vision 75

Web

Accessing the Web

To access the Web:

1. Select Compo se.

2. Select Add Name to enter the address of the person to

whom you’re sending a message.

3. Select Next to enter the subject of your email and your

specific message.

4. Select Send when your message is ready to be delivered.

Sprint Power Vision FAQs

How will I know when my card is ready for Sprint Power Vision service?

Your user name (for example, [e-mail]) will be
displayed on the Sprint PCS Connection Manager Software
display screen.

How do I sign in for the first time?

You are automatically signed in to Sprint Power Vision
services when you launch the Sprint PCS Connection
Manager Software.

How do I know when my card is connected to Sprint Power Vision services?

Your card automatically connects when Sprint Power Vision
service is used or an incoming message arrives.

76 3A: Sprint Power Vision

When is my data connection active?

Your connection is active when data is being transferred and
“Connected” appears on the Sprint PCS Connection Manager
Software display screen.

When is my data connection dormant?

If no data is transmitted or received for approximately 10 seconds,
the connection goes dormant. (The connection can go active again
quickly.) If no data is transmitted or received for an extended
period of time, the connection will terminate.

Can I sign out of data services?

You can sign out without turning off your card; however you will
not be able to browse the Web or use other Sprint Power Vision
services. You may sign in again at any time. To sign out, go to
Settings > Internet > Sign Out in the Sprint PCS Connection Manager
Software menu.

How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network?

For optimized results, work in “Offline” mode and synchronize
periodically to send and receive company email. Also, save or
drag-and-drop attachments into desktop folders before opening
them (rather than double-clicking them in the email).

For more detailed information, refer to the Microsoft white paper
at

http :// www.micr osoft. com/office /outlook/evaluation/perform.doc.

3A: Sprint Power Vision 77

78 3A: Sprint Power Vision

Section 4

Technical Specifications and

Regulatory Information

Section 4A

Technical Specifications

In This Section

⽧ Environmental Specifications

⽧ Mechanical Specifications

⽧ Software Specifications

⽧ Transmitter Specifications

⽧ Receiver Specifications

⽧ Hardware Specifications

⽧ Miscellaneous

This section outlines the environmental and technical specifications for
your new Sprint Mobile Broadband Card.

4A: Technical Specifications 81

Environmental Specifications

Operating temperature -20° C to +60° C

Storage temperature -40° C to +85° C

Humidity 5% to 90% over operating

Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second

Drop 1 meter drop, no damage – fully

temperature

operational

Mechanical Specifications

Dimensions (W x D x H) 54 mm x 5 mm x 122 mm

Weight 59 grams

Battery Pack N/A

LED Yes

Antenna Embedded Dual Band Diversity

Antenna

82 4A: Technical Specifications

Software Specifications

CDMA specification 1xEVDO

Data service Support

SMS (IS-637) Currently not supported

IOTA Support

OTAPA (IS-683A) Support

PRL (preferred roaming list) Support

Authentication Support

NAM 1

Mobile IP Support

WNP (wireless number portability) Support

Transmitter Specifications

Type of multiplexing EVDO and 1xRTT

Normal output power 7-10 dBm

TX Max power 23 dBm

Frequency range 1850 MHz to 1919 MHz

Frequency stability Compliant with CDG1

Bandwidth 1.25 MHz

Occupied bandwidth 1.25 MHz

Modulation method O-QPSK/HPSK

Waveform quality .944

Conducted spurious emission Complies with Title 47, Part 24 of

Common RF impedance 50 ohms

the FCC Rules

4A: Technical Specifications 83

Receiver Specifications

Type of receiving EVDO and 1xRTT

Frequency range 1930 MHZ to 1990 MHz

Bandwidth 1.25 MHz

Occupied bandwidth 1.25 MHz

Modulation method O-QPSK/HPSK

Receiver sensitivity -104 dBm

Inter-modulation spurious response
attenuation

Common RF impedance 50 ohms

Complies with CDG stage 1

Hardware Specifications

Interface type Type II PC Card

Common air interface 1xEVDO

Channel spacing 50 kHz

Chip set QUALCOMM

Transmitting (max. data rate) Forward link: 2.4 Mbps

Supply voltage 3.3 V

Battery N/A

Charger (charging time) N/A

Current consumption

Sleep/idle
Average in-use
Max. (peak)

Communication ports USB

Voice capability No support

Reverse link: 153.6 kbps

60 mA
400 mA
850 mA

TM

MSM6500

84 4A: Technical Specifications

Miscellaneous

Certification & Approval FCC (parts 2, 22, & 24, SAR), UL,

CDG, etc.

4A: Technical Specifications 85

86 4A: Technical Specifications

Section 4B

Regulatory Information

In This Section

⽧ WARNING (EMI) – United States FCC Information

⽧ WARNING (EMI) – Canada

This section outlines important regulatory notices concerning your new
Sprint Mobile Broadband Card.

4B: Regulatory Information 87

Regulatory Notices

This device is compliant with Parts 2, 22, and 24 of the FCC
Rules. Operation of this device is subject to the following two
conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interference that may cause undesirable
operations.

In order to comply with FCC RF Exposure requirements, this
card must be installed so that a minimum separation
distance of 1.5cm (0.6”) is maintained between the antenna
and all persons during normal operation.

FCC ID: PKRNVWV720

CAUTION Unauthorized modifications or changes not

expressly approved by Sprint Communications Company L.P.
could void compliance with regulatory rules and thereby your
authority to use this equipment.

WARNING (EMI) – United States FCC Information

This equipment has been tested and found to comply with
the limits pursuant to Parts 2, 22, and 24 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to
radio communication. However, there is no guarantee that
interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the

88 4B: Regulatory Information

equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

䢇 Reorient or relocate the notebook PC.
䢇 Increase the separation between the equipment and receiver.
䢇 Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

䢇 Consult the dealer or an experienced radio/TV technician for

help.

WARNING (EMI) – Canada

This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the
interference causing equipment standard entitled “Digital
Apparatus,” ICES-003 of the Department of Communications.

Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur: “Appareils
Numériques,” NMB-003 édictée par le ministre des
Communications.

If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set forth
in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227-19 for civilian agency contracts
or any successor regulations. If further government regulations
apply, it is your responsibility to ensure compliance with such
regulations.

4B: Regulatory Information 89

90 4B: Regulatory Information

Section 5

Safety and

Terms & Conditions

Section 5A

Safety and Notices

In This Section

⽧ Important Notice

⽧ Safety and Hazards

This section outlines important liability and safety guidelines
concerning your new Sprint Mobile Broadband Card.

5A: Safety and Notices 93

Important Notice

Because of the nature of wireless communications,
transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (i.e., have errors), or be totally
lost. Although significant delays or losses of data are rare
when wireless devices such as the Sprint Mobile Broadband
Card (EV-DO PC Card) CDMA modem are used in a normal
manner with a well-constructed network, they should not be
used in situations where failure to transmit or receive data
could result in damage of any kind to the user or any other
party, including but not limited to personal injury, death, or
loss of property. SPRINT SPECTRUM L.P. accepts no
responsibility for damages of any kind resulting from delays
or errors in data transmitted or received using the Sprint
Mobile Broadband Card (EV-DO PC Card) CDMA modem, or
for failure of the Sprint Mobile Broadband Card (EV-DO PC
Card) to transmit or receive such data.

94 5A: Safety and Notices