Inseego NVWR1000 User Manual

User guide.

Router R1000

Part Number

Revision

Description

Date

XXXXXXXX

Initial release

19 Aug 2018

notice and should not be construed as a commitment by Inseego Corp.

Patents and Licenses

For a complete list of all Inseego Corp. patents, visit www.Inseegowireless.com/about/contact-us.

Software License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Inseego Corp. and/or Inseego Corp.’ suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Inseego Corp. and/or Inseego Corp. suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the laws of any other country.

Trademarks and Service Marks

Inseego Corp. is a trademark of Inseego Corp., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp. or its respective owners.

• Inseego Corp., and the Inseego Corp. logo are all trademarks of Inseego Corp.

• MiFi® and the MiFi logo are registered trademarks of Inseego Corp.

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.

• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners.

Inseego Revision History

FCC ID: PKRNVWR1000 PN: XXXXXX_R1_UG_R1000_VZW_18 Aug 2018

Please visit www.inseego.com for the latest information about your device.

Contents

Getting Started

Overview ............................................................................................................................................. 2

System Requirements ................................................................................................................... 2

Components and Indicators .......................................................................................................... 3

Status Indicators ........................................................................................................................... 7

Power Management ............................................................................................................................ 9

Caring for Your Router ....................................................................................................................... 10

Using the LTE Internet and Home Phone

Accessing the Network ............................................................................................................... 12

Getting Started .................................................................................................................................. 13

Inserting and Charging the Battery ...................................................................................... 14

Removing the Battery ................................................................................................................. 14

Backup Battery Tips .................................................................................................................... 15

Installing the Optional Antenna ........................................................................................... 16

Powering On and Off ............................................................................................................ 18

Powering On ................................................................................................................... 18

Powering Off ........................................................................................................................ 18

Connecting Your Phone ........................................................................................................ 18

Initial Activation ................................................................................................................... 19

Using Your Phone After Initial Activation ............................................................................. 20

Making Calls ................................................................................................................... 20

Receiving Calls ................................................................................................................ 20

Voice Mail ............................................................................................................................. 20

Call Forwarding .............................................................................................................. 21

10-Digit Dialing ............................................................................................................... 21

Other Incompatibilities ........................................................................................................ 21

Connecting to Your Router .......................................................................................................... 22

Connecting Wi-Fi Devices ..................................................................................................... 22

Connecting Wired/Ethernet Devices .................................................................................... 24

Using Your Router After Setup ........................................................................................................... 25

Using the LTE Internet and Home Phone Display ................................................................. 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LTE Internet and Home Phone Settings

Managing Your Router ................................................................................................................ 30

On the LTE Internet and Home Phone Display ..................................................................... 30

On the LTE Internet and Home Phone Web User Interface ........................................................ 31

Sign In ................................................................................................................................... 32

Sign In ............................................................................................................................. 32

Menu Panel .......................................................................................................................... 33

Home ................................................................................................................................................. 34

On the LTE Internet and Home Phone Display ..................................................................... 34

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

On the LTE Internet and Home Phone Web User Interface ........................................................ 35

Manage My LTE Internet and Home Phone ................................................................... 36

My Account & Tools ................................................................................................................. 38

Help & Support ............................................................................................................... 39

Data Usage .................................................................................................................................. 40

On the LTE Internet and Home Phone Display ..................................................................... 40

On the LTE Internet and Home Phone Web User Interface ........................................................ 41

Wi-Fi Name/Password ....................................................................................................................... 42

On the LTE Internet and Home Phone Display ..................................................................... 42

Connected Devices ..................................................................................................................... 43

On the LTE Internet and Home Phone Display ..................................................................... 43

On the LTE Internet and Home Phone Web User Interface ........................................................ 44

Connected Devices ......................................................................................................... 45

Blocked Devices .............................................................................................................. 48

Voice Signal ................................................................................................................................. 50

On the LTE Internet and Home Phone Display ..................................................................... 50

On the LTE Internet and Home Phone Web User Interface ........................................................ 50

Data Signal .................................................................................................................................. 51

On the LTE Internet and Home Phone Display ..................................................................... 51

On the LTE Internet and Home Phone Web User Interface ........................................................ 51

Battery ............................................................................................................................................... 52

On the LTE Internet and Home Phone Display ..................................................................... 52

On the LTE Internet and Home Phone Web User Interface ........................................................ 52

Settings ....................................................................................................................................... 53

On the LTE Internet and Home Phone Display ..................................................................... 53

Wi-Fi ........................................................................................................................................... 56

Voice ..................................................................................................................................... 59

Device ............................................................................................................................. 62

Advanced ........................................................................................................................ 66

About .......................................................................................................................................... 76

On the LTE Internet and Home Phone Display ..................................................................... 76

On the LTE Internet and Home Phone Web User Interface ........................................................ 77

Internet Status ..................................................................................................................... 77

Device Info............................................................................................................................ 79

Diagnostics ..................................................................................................................... 80

LTE Network.......................................................................................................................... 82

Logs................................................................................................................................. 84

Customer Support ....................................................................................................................... 86

Troubleshooting

Overview ........................................................................................................................................... 89

Common Problems and Solutions .............................................................................................. 90

Technical Support ....................................................................................................................... 93

Technical Support ................................................................................................................. 93

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Product Specifications and Regulatory Information

Product Specifications ....................................................................................................................... 95

General ....................................................................................................................................... 95

Technology/Bands ................................................................................................................ 95

Environmental ............................................................................................................................ 95

Regulatory Information ..................................................................................................................... 96

Wireless Communications ................................................................................................................. 97

Limited Warranty and Liability .................................................................................................... 98

Safety Hazards ................................................................................................................................... 99

Proper Battery Use and Disposal .................................................................................................... 101

. . . . . . . . . . . . . . . . . . . . . .

Glossary

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

102

Getting Started

Overview

Components and Indicators

Power Management

Caring for Your Router

Overview

The Router R1000 is a wireless device that delivers Internet services. You can connect up to 124 devices via Wi-Fi and up to 3 devices via Ethernet. Connect laptops, tablets, e-readers, gaming consoles and more.

System Requirements

• Compatible with all major operating systems.

• Works with the latest versions of browsers, including Android™, Google Chrome®, Firefox®,

Internet Explorer®, Safari® and Mobile Safari™.

To use Wi-Fi mode, your computer needs Wi-Fi capability. If your computer does not have Wi-Fi capability you can use Ethernet.

Your Router R1000 must have a data plan to function properly.

➊

➋ ➒

➌

➍ ➎ ➏

➐ ➑

➊ Phone ports 1&2 (RJ11)* — phone connector port ➋

Home Security port (RJ31)* — Home Security connector port for alarm panels

➌ Ethernet ports 1-3 — Local Area Network (LAN) connector port

Modem port — connects to 5G modem

➍ ➎ WPS button — allows devices to connect to the router using WPS

➏ USB port — refer to File Sharing section for additional information ➐ Power on/off button — powers the router on and off

➑ Power port — AC power connector port

Status indicator — LED device status. Refer to Indicator States table for more information

➒

WARNING!

so may cause the phone to stop working.

Future option

Do not connect phone, fax or any other devices to the yellow port labeled

ALARM

. Doing

Indicator States

Need To

Update

INDICATOR

LED

DESCRIPTION

All

Normal operation. Indicates Internet

Unlit

No connection (no data call). Indicates no Internet connectivity

Unlit

No user(s) connected via Wi-Fi

LAN indicator

Unlit

No user(s) connected via Ethernet

WPS button

Green solid

WPS connection successful

Unlit

The LTE Internet and Home Phone is powered off or not receiving power, or the screen is in power-saving mode

Power button

Wi-Fi indicator

Blue solid

Blue blinking

Red solid

Blue solid

Blue blinking

Blue solid

Normal operation

Battery is in Low Power Mode (LPM)

No AC power. Router operating on battery - only voice service is available

connectivity

Wi-Fi user(s) connected but not sending or receiving data

Wi-Fi user(s) connected and sending or receiving data

User(s) connected via Ethernet but not sending or receiving data

Blue blinking

Amber blinking

User(s) connected via Ethernet and sending or receiving data

Searching for wireless devices to connect via

WPS. You have two minutes to start WPS on the wireless device you want to connect to the router

Red blinking

Router could not find a wireless device. Try

again to establish a WPS connection

Power Management

Your Router R1000 will provide both voice* and data service when the backup batteries are installed, and the device is plugged into an AC power source.

•

Backup Batteries — Your Router R1000 ships with three AA batteries. If only battery

power is being used, data service is not available.

•

AC Wall Charger — You can use the router when the batteries are installed, and the

charger is plugged into a wall outlet. Please ensure the wall outlet is located near the router and is easily accessible.

Factory Operation

When disconnected from AC power and operating on backup battery power, only voice service will be available.

Before using the Router R1000, read the battery safety information in the "Safety Hazards" section of this guide. (See Proper Battery Use and Disposal on page ???.)

Future feature. A phone that does not require separate electric power to operate is required to place or receive calls

(including 911) during a power outage.

Caring for Your Router

Like any electronic product, the Router R1000 must be handled with care to ensure reliable operation. The following guidelines are recommended:

• Protect the router from liquids, dust, and excessive temperatures.

• Do not apply adhesive labels to the router as they may cause the router to potentially

overheat or alter the performance of the antenna.

• Store the router in dry and secure location when not in use.

Using the Router R1000

Accessing the Network

Getting Started

Connecting to Your Router

Using Your Router After Setup

4G LTE

With 4G LTE bandwidth you can get the broadband speed you require for Internet connectivity for your home, small office or even a vacation destination. You can connect to the Internet, access your corporate intranet, check your email and download attachments.

4G Mobile Broadband with LTE*

• Download: typical download speeds between 5-12 Mbps with maximum download speed of 150

Mbps.

• Upload: typical download speeds between 2-5 Mbps with maximum upload speed 50 Mbps.

Wi-Fi 802.11a/b/g/n

• 802.11a uses the 5.0 GHz peak data rate with a bandwidth of 54 Mbps.

• 802.11b uses the 2.4 GHz peak data rate with a bandwidth of 11 Mbps.

• 802.11g uses the 2.4 GHz peak data rate with a bandwidth of 54 Mbps.

• 802.11n uses the 2.4 GHz or 5.0 GHz peak data rate with a bandwidth of 150 Mbps.

• 802.11ac uses the 5.0 GHz peak data rate with a bandwidth of 1733 Mbps.

* Speeds shown are those published by Verizon Wireless, Inc. Actual throughput speed and coverage may vary.

To set up and use your LTE Internet and Home Phone for the first time:

➊ Confirm your computer meets the minimum system requirements. (See System

Requirements on page ??.)

➋

Insert and charge the batteries. (See Inserting and Charging the Battery on page ??.)

➌

Plug in the power adapter. (See Powering On and Off on page ??.)

➍

Connect your computer or other Wi-Fi enabled devices to the router using Wi-Fi. (See

Connecting to Your Router on page ??.)

➎

Connect up to three devices via Ethernet. (See Connecting Wired/Ethernet Devices on

page ??.)

Inserting the Batteries

Insert

Photos

➊

Press your finger against the battery cover removal tab on the underside of the router, then lift and open the cover.

➋

Insert the three AA batteries as shown below.

➌ Close the battery cover making sure it snaps shut. ➍ Make sure to change the batteries after a power outage or twice a year, whichever occurs first.

Removing the Batteries

➊ Power off and unplug the router if applicable. ➋

Press your finger against the battery cover removal tab on the underside of the router, then lift and open the cover.

➌ Remove the batteries from the battery compartment.

IMPORTANT

connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the battery cover open or to remove the battery. Using any of these types objects could result in puncturing the battery.

Whenever you remove or insert batteries, ensure your Router R1000 is not

Battery Tips

IMPORTANT

Always use high-qual i ty AA batteries with your Router R1000.

• Do not use sharp objects or excessive force or remove the battery, as this may damage the

router and the batteries.

• Battery life depends on the network, signal strength, temperature, features, and accessories

you use.

• When storing your batteries, keep them in a cool, dark, dry place, 5°C (41°F) to 30°C (86°F).

• Never expose batteries to temperatures below -20°C (4°F) or above 54°C (130°F).

• It is normal for batteries to gradually wear down over time. Replace your batteries if you

experience a power outage or twice a year, whichever occurs first.

Powering On and Off

Powering On

➊ Connect the power cord to the charger. Plug the AC power cord into the router power port on

the back of the router.

➋ Plug the power adapter into an AC wall outlet. ➌ Press the ON/OFF button on the back of the device to turn the device on.

CAUTION!

Wireless. Failure to use an approved charger may increase catch fire, resulting in serious bodily injury,

Use only a charger with your Router R1000 that has

the risk that your router will overheat,

death, or property damage.

been approved by Verizon

NOTE

If the router is disconnected from AC power and running on the battery alone, only voice calls are supported. A phone that does not require separate electric power to operate is required to place or receive calls (including 911) during a power outage.

Powering Off

➊ Press the ON/OFF button on the back of the device to turn the device off.

Insert label

Photo

Connecting Wi-Fi Devices

You can connect to your Router R1000 with your computer, tablet or other wireless devices that have Wi-Fi and Internet browser software. Your Router R1000 is compatible with all major operating systems, and works with the latest version of browsers, including Android, Google, Chrome, Firefox, Internet Explorer, Safari and Mobile Safari. Your default Wi-Fi Name (SSID) and Password can be found on the router label on the bottom of the device.

To connect to your router:

➊

Turn on your Wi-Fi capable device and make sure your Router R1000 is connected to AC power. The router broadcast its own wireless network and name.

➋

Open the Wi-Fi application or controls on the computer or Wi-Fi capable device that you want to connect to your router and find the Wi-Fi name (SSID).

Tip!

The steps to connect to a Wi-Fi network vary depending on your operating system and whether you use the native application or third-party software. Generally, with a PC you click on the Wi-Fi icon in the on a Mac® computer. If you are unfamiliar with wireless networking on your computer, consult the computer’s help system.

task bar where you can select available networks or click the Wi-Fi icon in the menu bar

➌ When prompted, enter your Password, which can be found on the label on the bottom of the

router. Your Wi-Fi capable device should now be connected to the Internet.

You can view or change Router R1000 settings by connecting to the router’s web user interface at

http://my.router or http://192.168.1.1 Make sure that your computer or Wi-Fi capable device is

connected to the Router R1000 and enter the URL listed above into your search bar.

To find the Web User Interface Admin Password on the Router R1000, use the Wireless Password located on the bottom of the device.

Connecting Wired/Ethernet Devices

You can connect up to three wired devices such as laptops, printers, and gaming consoles via Ethernet.

➊ Plug the end of an Ethernet cable into one of the three Ethernet ports. ➋ The other end of the cable must remain plugged into the Ethernet port of the device you

wish to connect.

You can use the Router R1000 to connect up to a total of 124 Wi-Fi capable devices and three devices connected via Ethernet simultaneously to the mobile broadband network.

The Router R1000 comes from the factory with security settings turned on. You can change the security settings using the Web User Interface.

To change your security settings:

➊

Open the web browser of a device connected to the Router R1000 and enter

http://my.router or http://192.168.1.1

➋ Sign In with the Admin Password which can be found on the bottom of the router. ➌ To change your Wi-Fi Name/Password, from the Web Interface home page, select Wi-Fi

Primary Network

. By default, your Wi-Fi and

Admin Passwords are the same.

➍ Enter the new Wi-Fi Name in the Wi-Fi Name (SSID) field and the new Wi-Fi Password in

the Password field.

➎ Click Save Changes.

➏ To change your Admin Password from the Web User Interface Home page, select Sign Out.

➐ Enter your current admin password in the Current Password Field. ➑ Enter your new admin password in the New Admin Password field, and re-enter to confirm

in the Confirm New Admin Password field.

➒ Select a Security Question and supply an Answer that you will be able to remember. ➓ Click Save Changes.

Router R1000

Settings

Managing Your Router

Home

Data Usage

Wi-Fi Name/Password

Connected Devices

Voice Signal

Data Signal

Battery

Software Update

Messages

About

+ 53 hidden pages