Inseego NVWMX720 Users Manual

Sprint Mobile Broadband

Express Card

by Novatel Wireless
Merlin™ EX720

www.sprint.com

© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.

Part No: 90024008 Rev. 1.0

Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Section 1: Sprint Mobile Broadband Express Card Basics 1

1A. Introducing the Sprint Mobile Broadband Express Card 3

Your Sprint Mobile Broadband Express Card . . . . . . . . . . . . . . . . . .4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1B. Getting Started With Your Sprint Mobile Broadband

Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The Sprint Mobile Broadband Express Card Software . . . . . . . . 10

Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . 11

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Section 2: Installing the Sprint Mobile Broadband

Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2A. Installing the Sprint Mobile Broadband Express Card 15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing the Sprint PCS Connection Manager Software . . . . . 18

Inserting and Removing the Sprint Mobile Broadband

Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Activating Your Sprint Mobile Broadband Express Card . . . . . . 26

2B. Sprint PCS Connection Manager Software . . . . . . . . . 29

The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 30

The Sprint PCS Connection Manager Software Window . . . . . 32

System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 41

Sprint PCS Connection Manager Software Menu Options and

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Reinstalling the Sprint Mobile Broadband Express Card Driver 74

Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 85

3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Section 4: Technical Specifications and Regulatory

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 93

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 99

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Section 5: Safety and Terms & Conditions . . . . . . . . .103

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . .109

Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Welcome to Sprint

We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile
Broadband Express Card offers more freedom than ever before. No
wires, no cables, just access to your data when you need it. The
power of the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband Express Card and Sprint PCS
Connection Manager
instructions.

SM

software through simple, easy-to-follow

Welcome and thank you for choosing Sprint.

i

Introduction

This User Guide introduces you to Sprint PCS Service and all
the features of your new Sprint Mobile Broadband Express
Card. The guide is divided into five sections:

 Section 1: Sprint Mobile Broadband Express Card Basics

 Section 2: Installing the Sprint Mobile Broadband Express Card

 Section 3: Sprint Power Vision

 Section 4: Technical Specifications and Regulatory Information

 Section 5: Safety and Terms & Conditions

Throughout this guide, you’ll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your Express Card and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.

You’ll get the most out of your new Sprint Mobile Broadband
Express Card if you read each section. However, if you’d like to
get right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you’ll be ready to
use your Express Card in no time.

SM

Note:

You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.

ii

Section 1

Sprint Mobile Broadband

Express Card Basics

2

Section 1A

Introducing the Sprint Mobile Broadband Express Card

In This Section

 Your Sprint Mobile Broadband Express Card

 CDMA Networks

 Express Card Broadband Wireless Modem

 Global Positioning System Receiver

 About This Guide

This section introduces the basic features and functions of your
Sprint Mobile Broadband Express Card, the materials included with
your card, and an overview of the sections in this User Guide.

Section 1A: Introducing the Sprint Mobile Broadband Express Card 3

Your Sprint M obi le B roadban d Express Card

Your Sprint Mobile Broadband Express Card connects to an
ExpressCard slot and functions as a wireless network EVDO
device. This card allows you to:

 Access your company network.
 Send and receive email.
 Access the Internet.
 Access real-time visual maps, get driving directions,

perform local business searches, and find nearby ATMs,
gas stations, and restaurants even when you are
uncertain of area ZIP codes.

CDMA Networks

The Sprint Mobile Broadband Express Card operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband Express Card. To use the Sprint Mobile Broadband
Express Card, you need an account that gives you access to a
CDMA network.

Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband Express Card
takes advantage of the latest high-speed CDMA 1xEV-DO
Revision A network and operates on the 1900 MHz band.

The Sprint Mobile Broadband Express Card uses CDMA
1xEV-DO Rev A technology and is backwardly compatible
with currently deployed EV-DO Rev 0 and 1xRTT, enabling

4 Section 1A:

Introducing the Sprint Mobile Broadband Express Card

real-time high-speed wireless access to email, the Internet,
or your company network. Download complex files and large
email attachments easily and access online information when
and where you need it most. The card runs on most current
Windows-compatible laptop or desktop computers that have an
ExpressCard slot,

and it provides

data transmission of up to 2.4
megabits per second (Mbps) (average speed of 300-800 kbps
before bandwidth optimization).

More information about CDMA networks is available on the

Tip:

CDMA Development Group Web site, www.cdg.org.

Express Card Broadband Wireless Modem

An Express Card (EVDO Wireless Broadband Express Card)
incorporates the latest hot-pluggable PCI ExpressCard
technology developed by the Personal Computer Memory Card
International Association (PCMCIA). This new design provides a
smaller and faster solution than previous technologies as it
supports both PCI Express and USB 2.0 connectivity through the
ExpressCard slot or card bay increasing bandwidth dramatically.
The newer ExpressCard standard also uses lower voltages and thus
less power than the previous PC Card standards, while delivering
the most advanced multimedia streaming services at faster
speeds.

During Sprint PCS connections, the Sprint Mobile Broadband
Express Card is a true modem, functioning just like the modems
familiar to most business computer users. It has an advanced dual
band diversity antenna system design that incorporates an
external flip antenna, maximizing data speed performance, and
allows for stronger network signal reception. Once installed and
configured for NDIS mode, the Express Card connects instantly to
the CDMA network with just a few mouse clicks. To surf the Web,
you simply insert the Express Card into an ExpressCard slot, click a
few buttons, and launch your Internet browser. To access your

TM

Section 1A: Introducing the Sprint Mobile Broadband Express Card 5

company network, you may need to launch an extranet client
after you connect to the CDMA network.

To optimize your settings for faster speeds and data

Tip:

conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:

www.microsoft.com/office/outlook/evaluation/perform.doc.

Global Positioning System Receiver

The Express Card also has a built-in high sensitivity Global
Positioning System (GPS) receiver. A GPS receiver uses signals
from a constellation of 24 satellites with worldwide coverage
in six orbital planes to pinpoint its exact location.

Access online information when and where you need it most.
Get real-time, visual driving directions, perform local
business searches, and access live traffic directly from your
GPS-ready card. Using wireless communication and GPS
technology, your card will retrieve the positions automatically
with the highest sensitivity and accuracy.

GPS satellites circle the earth twice a day in a very precise
orbit and transmit radio signal information to earth. The GPS
receiver then takes this information to calculate your precise
location. A GPS receiver must be locked on to the signal of at
least three orbiting satellites to calculate a 2D position
(latitude and longitude) and track movement. With four or
more satellites in sight, the Express Card’s GPS receiver can
determine your 3D position (latitude, longitude and
elevation) as well as the horizontal 3D estimated position
error (HEPE).

6 Section 1A:

Introducing the Sprint Mobile Broadband Express Card

Package Contents

Your Sprint Mobile Broadband Express Card package contains the
following components:

 Sprint Mobile Broadband Express Card by Novatel Wireless

Merlin EX720

 A Guide to Using Your Sprint Mobile Broadband

Express Card

 Sprint PCS Connection Manager

SM

CD

About This Guide

This User Guide is designed to provide you with all the information
you need to install and use your Sprint Mobile Broadband Express
Card.

 Section 1 (which you are reading) gives you an overview of the

Express Card and its basic features.

 Section 2 provides detailed, step-by-step instructions for

installing and using the Sprint Mobile Broadband Express Card
and Sprint PCS Connection Manager Software.

 Section 3 introduces Sprint Power Vision Services.
 Section 4 provides electrical, radio frequency, and other

specifications for the Sprint Mobile Broadband Express Card, as
well as regulatory notices concerning your Sprint Mobile
Broadband Express Card.

 Section 5 provides important safety and liability information

and includes the Terms and Conditions of use for the Sprint
Mobile Broadband Express Card.

Section 1A: Introducing the Sprint Mobile Broadband Express Card 7

8

Section 1B

Getting Started With Your Sprint Mobile Broadband Express Card

In This Section

 Getting Started

 The Sprint Mobile Broadband Express Card Software

 Activating and Using Sprint PCS Service

 Care and Maintenance

This section outlines the basics of getting started with your
Sprint Mobile Broadband Express Card, including installing the
Sprint PCS Connection Manager Software and activating your account.

Section 1B: Getting Started 9

Getting Started

Before you can begin using your Sprint Mobile Broadband Express
Card, you must first:

1. Install the Sprint PCS Connection Manager Software,

including the Sprint Mobile Broadband Express Card
driver software.

2. Activate your Sprint PCS account (unless the Express

Card has been preactivated).

3.

Configure the Sprint Mobile Broadband Express Card to use
your account.

The Sprint Mobile Broadband Express Card Software

The Sprint Mobile Broadband Express Card comes with the
following software:

 Sprint PCS Connection Manager Software allows you to

manage the card’s actions and monitor your connections.

 The driver software establishes the interface between the

Express Card and your Windows® operating system.



The

Novatel Wireless, Inc. Wireless Connections Network

Adapter (NDIS),

speed broadband wireless connection from the Internet to
your corporate email and network taking advantage of
1xEVDO speeds. This customizable feature enables an
always-on connectivity experience like an Ethernet card.

 The Bytemobile Optimization Client allows you to enjoy

increased speeds and enhanced graphics to further
improve your experience with image and data
optimization in an easy-to-use visual interface.

with which you can expand your high-

10 Section 1B: Getting Started

The software must be installed before you insert the Sprint Mobile
Broadband Express Card for the first time. Detailed instructions
are provided starting on page 18.

Activating and Using Sprint PCS Service

Before using your Sprint Mobile Broadband Express Card, you must
first set up your Sprint PCS wireless network account.

Call Sprint Customer Service

 If you will be using your Sprint Mobile Broadband Express Card

primarily for business purposes, call 1-888-788-4727.

 If your card is intended primarily for personal use,

call 1-888-715-4588.

You should have the following information available:

 Your billing address
 Your Social Security number or Tax ID number
 Your driver’s license number
 Your Sprint Mobile Broadband Express Card’s ESN (electronic

serial number) (The ESN is printed on the card’s label and can
also be displayed during the installation process.)

 A pen and paper to write down your account information

During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:

 You r car d’s A ctivat ion Cod e
 Your card’s phone number
 Your card’s Lock Code

Section 1B: Getting Started 11

You can use the Lock Code feature to prevent others from

Tip:

using your account should your card be lost or stolen. See
page 67 for instructions on using this feature.

Unless your card has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then start
and guide you through the activation and configuration
process.

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband
Express Card must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
your card:



Do not apply adhesive labels to the card. They may cause
the card to become jammed inside the card slot.

 The card should fit easily into your ExpressCard slot.

Forcing the card into a slot may damage the connector
pins.

 Protect the card from liquids, dust, and excessive heat.
 Store the card in a safe place, when not in use.
 Never force the card in or out of your computer’s

ExpressCard slot.

 When using a laptop computer, always remove the card

from the ExpressCard slot to avoid any damage. (See
page 22 for instructions on proper removal.)

12 Section 1B: Getting Started

Section 2

Installing the Sprint Mobile

Broadband Express Card

14

Section 2A

Installing the Sprint Mobile Broadband Express Card

 Getting Started

 Installing the Sprint PCS Connection Manager Software

 Inserting and Removing the Sprint Mobile Broadband Express Card

 Activating Your Sprint Mobile Broadband Express Card

This section guides you through the steps necessary to install your
Sprint Mobile Broadband Express Card and make it operational on
your computer.

Section 2A: Installing the Sprint Mobile Broadband Express Card 15

Getting Started

Before you can use your Sprint Mobile Broadband Express Card,
you must:

1. Install the Sprint PCS Connection Manager Software,

located on the installation CD, onto your computer.

Before installing your new software, delete or uninstall any

Note:

previously existing modem or dialer software from your
system.

Do not insert the card into your computer’s ExpressCard slot
until you have installed the Sprint PCS Connection Manager
Software onto your computer or until instructed to do so by
the installation CD.

2. Insert the Express Card into your computer’s

ExpressCard slot. Windows will detect the card and
automatically install the necessary device drivers.

A driver is software that forms the interface between a device

Note:

(such as the Sprint Mobile Broadband Express Card) and the
operating system on your computer.

3. Launch the Sprint PCS Connection Manager Software

application.

4. Activate your Sprint Mobile Broadband Express Card

and Sprint PCS account, unless the card was
preactivated. If your card has not previously been
activated, the Activation Wizard will automatically
launch and guide you through the process.

16 Section 2A: Installing the Sprint Mobile Broadband Express Card

System Requirements

The Sprint Mobile Broadband Express Card is supported on the
following operating systems:

 Windows® 2000
 Windows® XP

To install and run the Sprint Mobile Broadband Express Card and
accompanying Sprint PCS Connection Manager Software, your
system requires these minimum resources:

CPU Pentium (166 MHz or higher)

Card Slots ExpressCard34/54/Card Bay*

(*Card Bay requires card caddy
accessory)

Communications
Ports

Optical Drive CD-ROM

I/O Resources 1 IRQ, 4096 bytes I/O space

Memory 32 MB

Disk Space 14 MB

Other Internet Browser Software

2 available; one modem and
one serial

Section 2A: Installing the Sprint Mobile Broadband Express Card 17

Installing the Sprint PCS Connection Manager Software

Follow the instructions below to install the Sprint PCS Connection
Manager Software from the installation CD. This process requires
you to restart your computer at the end of the installation;
therefore, we recommend that you quit all open applications
before you begin installation. The Sprint PCS Connection Manager
Software automatically determines your PC’s operating system and
installs all appropriate software.

You may be required to log in with administrative privileges,

Note:

depending on your operating system, to install the Sprint PCS
Connection Manager Software.

Installing the Sprint PCS Connection Manager Software and the
Sprint Mobile Broadband Express Card driver:

1. Insert the installation CD into your CD-ROM drive. The

Setup program should start automatically. If it does
not, launch, select Start > Run and enter d:\Autorun.exe,
where d is your CD-ROM drive letter.

2. Select Install Sprint Mobile Broadband (Novatel Wireless).

(The InstallShield® Wizard will start and guide you
through the installation process.)

3. Use the Next and Back buttons to navigate through the

installation wizard, noting the following:

 In order to continue with the installation, you must

select “I accept the terms of the License Agreement.”

 Select the default option, Sprint Mobile Broadband

Express Card by Novatel Wireless, Inc., if prompted,
and click Next.

 Please wait a few minutes while the software

installs.

18 Section 2A: Installing the Sprint Mobile Broadband Express Card

You may also be given the option of selecting the

Note:

Bytemobile
option provides increased speeds and enhanced graphics to
further improve your experience with image and data
optimization in an easy-to-use visual interface. If this option
is available you may place a check mark in the check box to
add Bytemobile Optimization.

TM

Optimization Client feature at this time. This

4. Skip to step 7 if you did not check the Bytemobile

Optimization Client option from the Sprint PCS Connection
Manager Installer screen (see Note above).

5. If you chose to install the Bytemobile Optimization Client,

the Installshield Wizard and ByteMobile Optimization
Welcome window appear. Click Next and wait a few moments
for the software to install.

6. Now click Finish to complete installation of Bytemobile.

7. Click Restart or Finish to complete installation of the

Sprint PCS Connection Manager. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint PCS
Connection Manager by clicking the Sprint Mobile
Broadband (Novatel Wireless) desktop icon.

8. The Sprint PCS Connection Manager starts and the Insert

your device... dialog appears. (Do not Insert the card until
instructed to do so by Sprint PCS Connection Manager.)

Section 2A: Installing the Sprint Mobile Broadband Express Card 19

9. Insert the card into your computer’s ExpressCard slot.

(See page 22 for complete instructions on proper
insertion and removal.)

Sprint PCS Connection Manager will check to ensure you have

Note:

the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog will appear. See “Firmware Updates” in this section,
beginning on page 21.

10. Please wait a few moments while Windows

automatically installs the necessary drivers for your
card. A series of Found New Hardware messages
appears and the Found New Hardware Wizard starts.

11. If your card has not been activated, the Activation Wizard

automatically starts and guides you through the
activation process. (For account activation information,
see Section 1B, Getting Started With Your Sprint Mobile
Broadband Express Card beginning on page 9.)

12. Windows detects the new hardware (Sprint Mobile

Broadband Express Card) and installs the necessary
drivers. The Add New Hardware Wizard or Found New
Hardware Wizard starts, depending on your operating
system. (For additional information about driver
installation, see “Reinstalling the Sprint Mobile
Broadband Express Card Driver” on page 74.)

13. Follow the prompts to allow the wizard to install the

drivers.

14. Click OK when you are notified that the installation is

complete.

On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint Mobile Broadband Express Card driver
are installed and you can proceed to activate your card

(if it

20 Section 2A: Installing the Sprint Mobile Broadband Express Card

has not already been activated). See “Activating and Using Sprint PCS
Service” on page 26.

During this time, the Sprint PCS Connection Manager

Note:

message area displays “Updating Hardware” and the Go
button is disabled.

Firmware Updates

The first time you attempt to connect your card to your computer,
Sprint PCS Connection Manager will check to ensure you have the
latest firmware installed. If Sprint PCS Connection Manager detects
that your card needs to be updated a “Firmware Update” pop-up
dialog appears.

To up da te fi rm wa re

1. If you are using a laptop, the AC power adapter must be

plugged into your computer before proceeding.

2. Click OK to launch the firmware update utility and update

the firmware in your Express Card. The software installation
begins. This process takes approximately five minutes. You
may stop the installation at any time by clicking Cancel.

Caution:

Do not remove the card from your computer until the
installation process is complete. Interrupting this process
may cause permanent damage to your card.

3. Once the firmware has been successfully downloaded, a

confirmation screen appears. Click OK to return to the
Sprint PCS Connection Manager main user interface.

4.

When the firmware update is completed, it will reset the
card. Please wait a few minutes to initialize the card from the
Sprint PCS network. If the card has not been activated, it will
automatically launch the Sprint PCS Vision Activation Wizard.

Section 2A: Installing the Sprint Mobile Broadband Express Card 21

During this time, the Sprint PCS Connection Manager

Note:

message area displays “Updating Hardware” and the Go
button is disabled.

Once the card is provisioned successfully, it will start IOTA
(Internet Over-the-Air) Activation to update your user profile
from the Sprint PCS network settings. If the card is not
provisioned or out of the Sprint coverage area, the Sprint PCS
Vision User Interface will display “Sprint PCS Vision:
Searching for service...”.

Inserting and Removing the Sprint Mobile Broadband Express Card

Inserting the Sprint Mobile Broadband Express Card

Before you insert the card, you must first install Sprint PCS
Connection Manager (see page 18 in this section). Once you
have completed the software installation procedure, you may
insert your card into your computer’s ExpressCard slot or card
bay.

The card should fit snugly, but you should be able to insert or

Note:

remove it easily from your computer’s ExpressCard slot or
Card Bay.

A portion of the card (the black section) will remain outside
the ExpressCard slot or card bay. This section contains the
card’s antenna and the LED (light emitting diode). Because
the card is not entirely contained in your computer’s
ExpressCard slot, it is important to remove the card when
transporting your notebook or Tablet PC.

22 Section 2A: Installing the Sprint Mobile Broadband Express Card

When you insert the card, the following should occur:

 The card is powered as soon as you insert it into the

computer’s ExpressCard slot or card bay.

 The LED indicator on the card lights up, blinks and turns

solid green.

 If sound effects are enabled, the computer beeps.
 The Sprint PCS Connection Manager Software starts (unless

the auto-launch feature has been disabled).

 The Unplug/Eject Hardware icon appears in the system tray

(unless the feature has been disabled).

 The Sprint PCS Connection Manager Software starts (unless

the auto-launch feature has been disabled).

The Sprint Mobile Broadband Express Card also contains an

Note:

antenna that can be used for better coverage; this is an
integral part of the card. To use this feature, flip open the
card's antenna by gently gripping the top right side of the
external cover with your forefinger.

Turning Off the Sprint Mobile Broadband Express Card

When the card is connected to the computer, it has power and is
trying to communicate with the network. To turn the card off,
Sprint PCS Connection Manager must be closed and the card must
be properly ejected from the ExpressCard slot.

Removing the Sprint Mobile Broadband Express Card

1. Close the Sprint PCS Connection Manager program if it is

running. There are three ways to close the program:

 Click the close icon on the interface.

Section 2A: Installing the Sprint Mobile Broadband Express Card 23

– or –

 Right-click the Sprint PCS Connection Manager

system tray icon and select Exit from the menu.

– or –

 Click Menu in the upper left-hand corner of the

Sprint PCS Connection Manager window and select

Exit.

24 Section 2A: Installing the Sprint Mobile Broadband Express Card

2. Left-click the Unplug/Eject Hardware icon in the system tray.

A message bar appears.

3. Click Safely remove NEC PCI to USB Open Host Controller. A

dialog box notifies you that it is safe to remove the card.

Windows 2000: Once the Safe to Remove Hardware message
appears, click OK. Use the ejector button (located next to the
ExpressCard slot and PC Card slot, if using a card bay
accessory, on most notebooks) to remove the card.

Windows XP: Once the Safe to Remove Hardware message
appears in the system tray, use the ejector button (located
next to the ExpressCard slot and PC Card slot, if using a card
bay accessory, on most notebooks) to remove the card.

4.

Remove the card from your computer’s ExpressCard slot by
gripping the card on both sides and pulling straight out. (If
available, use your computer’s card ejector tool.)

Section 2A: Installing the Sprint Mobile Broadband Express Card 25

Activating Your Sprint Mobile Broadband Express Card

The final step to making your card operational is configuring
it to use your account.

For an overview of account activation and configuration, see

Tip:

“Activating and Using Sprint PCS Service” on page 11.

If you purchased a preactivated card, this step is not
necessary. Once the application software and driver are
installed, the card is ready for use.

Otherwise, you must use the Sprint Activation Wizard to
activate and configure your account. Activation involves
phoning Sprint Customer Service, exchanging information
and entering your account information into the appropriate
fields in the wizard.

To activate an account and configure your card:

1. Insert the card into your computer. The Activation

Wizard will launch automatically.

2. Click Next to begin the activation process. The wizard

will guide you through the process.

Sprint PCS Connection Manager checks to ensure you have

Note:

the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog appears.

3. Call Sprint Customer Service to set up your Sprint PCS

wireless network account.

 If you will be using your Sprint Mobile Broadband

Express Card primarily for business purposes, call

1-888-788-4727.

26 Section 2A: Installing the Sprint Mobile Broadband Express Card

 If your card is intended primarily for personal use, call 1-

888-715-4588.

You should have the following information available:

 Your billing address
 Your Social Security or Tax ID number
 Your driver’s license number
 Your card’s ESN (electronic serial number) (The ESN is

printed on the card’s label and can also be displayed
during the installation process.)

 A pen and paper to write down your account information

Inform your Sprint Customer Service Specialist that you are
activating a Sprint Mobile Broadband Express Card by
Novatel Wireless, Inc. (Merlin EX720). During this call, Sprint
Customer Service will help you choose a

service plan

and

guide you through the activation process.

4. Click Next when you are asked for your device’s ESN

(electronic serial number). A third window will appear, which
displays your device’s ESN in the top field.

5. Carefully repeat the ESN to the Service Representative. You

will be given an activation code.

6. Enter the activation code into the bottom field of the

window and click Next to continue to the next window.

7. Once your Sprint Customer Service Specialist has given you

your card’s phone number (also called MDN), and MSID
(IMSI_S) numbers, enter them in the top and bottom fields
and click Next to continue.

8. A confirmation screen appears. Verify that your phone

number (MDN) and MSID (IMSI_S) are correct. Be sure to
write these numbers down for future reference. Click Yes to
continue.

9. You have now successfully completed the activation process.

Click Finish to exit the Sprint Activation Wizard.

Section 2A: Installing the Sprint Mobile Broadband Express Card 27

You may manually access the Activation Wizard from the

Note:

Sprint PCS Connection Manager sub menu. See “Sprint PCS
Vision - Novatel Wireless settings” on page 67.

On completion of this step, your card is ready for use. Section
2B: Sprint PCS Connection Manager Software, beginning on
page 30, explains how to use the Sprint PCS Connection
Manager Software to manage and monitor your connections.

28 Section 2A: Installing the Sprint Mobile Broadband Express Card

Section 2B

Sprint PCS Connection Manager Software

In This Section

 The Sprint PCS Connection Manager Software

 The Sprint PCS Connection Manager Software Window

 System Tray Icons

 Establishing and Terminating Connections

 Sprint PCS Connection Manager Software Menu Options and Settings

This chapter outlines the Sprint PCS Connection Manager Software
interface for your computer including the components of the main
window, button usage, system tray icons, and more. Once you’ve
mastered the basics here, you’ll be ready to begin using your card.

Section 2B: Sprint PCS Connection Manager Software 29

The Sprint PCS Connection Manager Software

Sprint PCS Connection Manager Software allows you to
manage and monitor the connection between your Sprint
Mobile Broadband Express Card and the CDMA network. Use
the software to:

 Determine your signal strength, roaming status,

Sprint PCS® connection availability, and other network
parameters.

 Initiate data calls.
 View call statistics.
 Enable and disable features such as Location-Based

Services and Always on Top (which allows you to set the
card software to display in front of other application
windows).

 Set options related to Web messages, sounds played, and

the lock code security feature (which you can use to
prevent others from using your card).

You must run the Sprint PCS Connection Manager Software
anytime you use the card unless you have configured the card
to run in NDIS mode with Novatel Wireless, Inc. Network
Adapter. (See “Novatel Wireless Network Adapter (NDIS)” on
page 62.)

30 Section 2B: Sprint PCS Connection Manager Software

Starting the Sprint PCS Connection Manager Software

To launch the Sprint PCS Connection Manager Software:

 Double-click the Sprint Mobile Broadband (Novatel Wireless)

desktop icon, located on your desktop.

– or –

Select Start > Programs > Sprint > Novatel Wireless > Sprint
Mobile Broadband (Novatel Wireless).

Depending on your settings in the Options window, the software
starts automatically anytime you insert the Sprint Mobile
Broadband Express Card.

Once you make a connection in the card software, you can launch
whichever application you want to use (such as your Web browser
or email application).

Use the close button in the upper-right corner of the interface to
exit the software.

Section 2B: Sprint PCS Connection Manager Software 31

The Sprint PCS Connection Manager Software Window

The Sprint PCS Connection Manager Software features its
own Custom Main Interface (CMI) window. It includes the
following components:

 A Menu button in the upper-left corner
 Minimize and Close buttons in the upper-right corner
 A message area (the left portion of the display)
 An indicator area (to the immediate right of the message

area)

 A button (“GO”) used to establish or cancel a connection
 A Detail Drawer that displays the amount of data being

transferred and received

32 Section 2B: Sprint PCS Connection Manager Software

About the Interface

The following application functions are available within the main
window of the Sprint PCS Connection Manager Software:

 Close: Closes the interface and exits the software.
 Go: Initiates a connection.
 Stop: Ends or cancels a connection.
 Minimize: Minimizes the interface to System Tray Mode.
 Menu: Provides access to tools and options settings.



Message Area: Displays “Insert your device...,” “Ready,”
“Disconnect,” “Connect,” “Authenticating,” “Connecting,” or
“Connected” states. Other connection messages may apply
depending on your custom options. (See page 36.)



Image Compression (if applicable): Indicates that data and
image compression is enabled for enhanced speed performance.

 Transfer/Receive: Visual indicator of data activity.
 Signal Strength: Visual indicator of signal strength.
 Detail Drawer: Displays the byte counter. Click “+” to expand

and “-” to close.

Section 2B: Sprint PCS Connection Manager Software 33

The Menu Button

Clicking the Menu button, located in the upper-left corner of
the interface, provides access to the Sprint PCS Connection
Manager Software menu.

Some menu options will remain inactive or unavailable if a
connection has not been established. Once a connection is
made, the options will become active. The Links menu option
and the Settings menu option both contain submenus. See
Section 2C, Menu Options, beginning on page 43, for details
on the Sprint PCS Connection Manager options and settings.

34 Section 2B: Sprint PCS Connection Manager Software

The Minimize and Close Buttons

The Minimize button closes the window but leaves the program
running. When the program is minimized, its icon in the system
tray can be used to determine the card status. (See “System Tray
Icons” on page 40.)

Once minimized, you can redisplay the program by double-clicking
the desktop shortcut or launching the card’s software from the
Start menu. (See page 41 in this section.) You can also click the
icon in the system tray. (The icons are defined in “System Tray
Icons” on page 40.)

The Close button is used to exit the card’s software.

Section 2B: Sprint PCS Connection Manager Software 35

Connection Status

The Sprint PCS Connection Manager Software interface
provides information about your current connection status.
Other messages may appear as a result of customized
options.

Insert your Device...

If the Sprint PCS Connection Manager Software fails to detect
your card the message “Insert your Device...” is displayed. In
this state, the GO button is disabled (grayed out) to indicate it
cannot be engaged. Also, the signal strength and image
compression icons also are not visible.

Disconnected

In this state, the GO button is available and the signal
strength icon is visible. Click GO to make a connection.

36 Section 2B: Sprint PCS Connection Manager Software

Connecting

In this state, the Sprint PCS Connection Manager is attempting to
make a connection. During this action, the display will progress
from “Connecting” to “Authenticating,” to “Authenticated.” The
signal strength icon is visible and the GO button changes to Stop.

If you attempt to establish a Sprint PCS Vision connection that
requires a password, a dialog box appears. Enter the relevant
information and click OK to continue the connection process.

To cancel the connection, click Stop.

Connected

Once the connection is established, the message area
displays “Connected” and the transfer/receive icon is
now visible.

For other messages, see “Settings” on page 54 and
“Troubleshooting Tips” on page 71.

Section 2B: Sprint PCS Connection Manager Software 37

Indicator Area

The indicator area displays icons that help you keep track of
your signal strength and roaming status, notify you when you
receive messages, and indicate whether certain options or
features are enabled.

The following table lists the indicator area icons and explains
the significance of each icon.

Indicator Area Icons

Icon Meaning

The Signal Strength indicator uses bars to show the
strength of the radio signal. The number of bars increases
(up to a maximum of six) as the signal strength increases.

Note: This icon is displayed only when data services are
available.

When no bars are shown, no connection is possible for one
of the following reasons:

 You are outside of the Nationwide Sprint Network

service area.

 The signal strength is too weak.
 A network problem is preventing the Sprint Mobile

Broadband Express Card from obtaining service.

The Transmit/Receive icon lets you know that a Sprint
Power Vision data connection is active.

The Optimization image compression software is active.

The CDMA 1xEVDO icon appears when CDMA 1xEVDO
service is available and active.

The Roaming indicator lets you know that you have
roamed from a Sprint Network to a roaming partner's
system.

38 Section 2B: Sprint PCS Connection Manager Software

The GO Button

The GO button is used to establish and cancel a connection. The
text on the button changes during different connection stages.

 GO – Ready to establish a connection. Click the button to start

a connection.

 Stop – Once a connection is established, the Go button

changes to read Stop. A connection is being established or is
already established. Click the button to cancel or disconnect.

Section 2B: Sprint PCS Connection Manager Software 39

System Tray Icons

Icon

Meaning

Connecting- Sprint Mobile Broadband USB Modem

ready for connection or currently making a connection.

Connected- Connection established to Nationwide
Sprint PCS Network and data transfer in process.

Dormant- Connection established but no data transfer
taking place.

Disconnected- Sprint PCS Connection Manager
running, but no connection in progress.

Error - Sprint PCS Connection Manager has encountered
a hardware failure in your computer’s device or
another error while attempting to connect.

The Sprint PCS Connection Manager Software displays an
icon in the system tray (in the lower-right portion of the
display screen on your computer). The system tray icon
indicates your connection status.

40 Section 2B: Sprint PCS Connection Manager Software

Establishing and Terminating Connections

The Sprint PCS Connection Manager Software interface can be
used to establish and terminate connections with the Sprint
Mobile Broadband Express Card by simply clicking the GO or Stop
buttons.

Sprint PCS Connection Manager Software Menu Options and Settings

Click the
(see page 31), to launch the Sprint PCS Connection Manager menu.

Menu options are described in Section 2C, Menu Options
beginning on page 44.

Section 2B: Sprint PCS Connection Manager Software 41

Menu

button, located at the upper left of the interface

42

Section 2C

Menu Options

In This Section

 Overview of Menu Items

 Menu Item Details

 Settings

The Sprint PCS Connection Manager’s primary menu options allow you
to manage your card’s connections and settings. This chapter provides
an overview and brief description of each of the options available under
the Menu drop-down list.

Section 2C: Menu Options 43

Overview of Menu Items

To display the Sprint PCS Connection Manager’s primary
menu, click the Menu button at the top left corner of the
interface.

The table on the following page outlines various menu items
and provides a brief description of the items and links to
more detailed information.

44 Section 2C: Menu Options

Menu Items

Menu Item Description For more

Alert Log

View information on device errors

information,
see:

Page 4 6
or failures by date/time, alert,
connection name, and type.

Connection
History

View information on data
connections by date/time, type,

Page 4 6

and duration.

Device Info &
Diagnostics

View detailed information about
the Sprint Mobile Broadband

Page 4 7

Express Card, software, and
connections.

Location &
Search Services

Access real-time 3D visual maps;
get driving directions or perform

Page 4 8

local business searches directly
from you GPS-enabled Express
Card.

Software
Updates

Check for posted updates to the
Sprint PCS Connection Manager

Page 5 2

Software or configure to
automatically check for updates.

Links

When connected to the

Page 5 3
Nationwide Sprint PCS Network,
provides a link to the Sprint PCS
Web site.

Help

Open the Sprint PCS Connection

Page 5 3
Manager Help file.

About Sprint PCS
Connection
Manager

View the opening Sprint PCS
Connection Manager Software
identification screen.

Page 5 3

Section 2C: Menu Options 45

Settings

Exit

Configure the Sprint PCS
Connection Manager Software to
best suit your needs and
preferences.

Close the Sprint PCS Connection
Manager Software application.

Page 5 4

Page 2 3

Menu Item Details

Alert Log

The Alert Log provides a record of all alerts that have been
generated while establishing and maintaining your
connections and settings. You can use the Alert Log to help
isolate and resolve connection issues.

To di sp la y t he Al er t L og :

 Select Menu > Alert Log.

To clear the Alert Log:

1. From the Alert Log window, click Clear.

2. You will see a prompt: “Clear all entries from the Alert

Log?” Click Yes to delete all records. Click No to cancel.

Connection History

The Connection History dialog maintains a record of your data
connections. You can choose whether to keep a record of your
connection history by
your preference.

To enable or disable Connection History:

 Select Menu > Settings > General > Keep Connection

History.

A check mark next to the option indicates that it is enabled.

enabling or disabling this feature to suit

46 Section 2C: Menu Options

To display the Connection History:

 Select Menu > Connection History.

For each message, the Connection History displays:

 The date and time the connection was initiated.
 The phone number dialed for data connections.
 The type of connection.
 The duration of the connection.

Deleting Records

To delete all records in the Connection History:

1. From the Connection History window, click Clear.

2. You will see a prompt: “Clear all entries from the Connection

History?” Click Ye s to delete all records. Click No to cancel.

Device Info & Diagnostics

The Device Info & Diagnostics window displays detailed
information about your Sprint Mobile Broadband Express Card,
Sprint PCS Connection Manager Software, signal strength, port
configuration, and more.

The information displayed in this window includes:

 The manufacturer.
 The Sprint Mobile Broadband Express Card.
 Your Sprint Mobile Broadband Express Card phone number.
 The hardware version.
 The version of firmware in use.
 The Sprint PCS Connection Manager Software version and

build.

 The version of the PRL (Preferred Roaming List, which specifies

the radio frequency channels that the Express Card is
permitted to use).

 The card’s designed capabilities and coverage.

Section 2C: Menu Options 47

 Various communication and device tests and results.

To access the Device Info & Diagnostics menu:

 Select Menu > Device Info & Diagnostics.

To view information about your system, including installed files:

 Click the System Information button.

Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help them in troubleshooting your
notebook.

Location & Search Services

The Location & Search Services menu provides quick access to
real-time 3D visual maps; get driving directions or perform
local business searches directly from you GPS-ready card. Your
GPS-ready card can identify your locale instantly in order to
get the directions, help or services you need while mobile.
Use Location & Search Services to find the nearest Sprint
store; nearby restaurants, banks, hotels, gas stations or coffee
houses using the wireless-assisted global positioning system
(GPS) built into your card.

When you use Sprint Location & Search Services and agree to
the Privacy Consent Message, your Internet browser will start
and connect to either Microsoft Live™, MapQuest®, Yahoo!®
Maps, or Google
select under Mapping and Search Service preferences. The
default is Microsoft Live. To change these settings see
“Mapping and Search Service” on page 58.

TM

Maps depending upon the service you

48 Section 2C: Menu Options

Accessing the Location & Search Services Menu

1. Click Menu on the Sprint PCS Connection Manager Interface.

2. Select Location & Search Services from the submenu.

The Privacy Consent Agreement screen appears (if this option is
enabled or turned on). Please read the Privacy Consent Agreement
carefully and select Accept to agree to the Privacy Consent
Agreement terms or Do Not Accept to cancel the service.

If you do not wish to see the Privacy Consent Agreement,

Note:

select the Do not show again check box .You can change these
settings at any time by selecting (checking) this option from
the Settings > Sprint Location Services menu.

Once you accept the agreement a series of messages will appear.
Your card will attempt to connect and acquire the services that you
selected.

There are limitations to this service that you should be aware

Note:

of. Please refer to Location-Based Service Limitations below.

After service is found, click GO from the Sprint PCS Connection
Manager main window to connect.

Location-Based Service Limitations

This section describes the limitations that apply to all Sprint’s
Location-Based Search Services sold under a Sprint Agreement.
Please note the following:

1. You are allowed only one location fix per hour while indoors.

2. You must be in Sprint’s coverage area in order to obtain a

location fix indoors.

3. You must also be connected to the Sprint Mobile Broadband

network in order to acquire a location fix while indoors.

4. Location mobility is not fully supported in this release.

Section 2C: Menu Options 49

Location-Based Services use Advanced Forward Link
Trilateration (AFTL). AFTL is a type of handset-based position
location technology. Unlike A-GPS, AFLT does not use GPS
satellites to determine location. To determine location, the
card takes measurements of signals from nearby cellular base
stations (towers) and reports the time/distance readings back
to the network, which are then used to triangulate an
approximate location of the card. In general, at least three
surrounding base stations are required to get an optimal
position fix.

AFLT accuracy is limited by the geometry of the cell towers

Note:

surrounding the card requesting location information.
If you are outside you may be able to obtain an updated GPS

fix more often than once an hour depending on the level of
visibility.

Weather conditions may also limit your ability to acquire a
GPS fix while outside.

50 Section 2C: Menu Options

Spint Nextel Location & Search Menu

The Sprint Nextel Location & Search menu is displayed once
service has been acquired (shown below). From this menu you can
locate the nearest Sprint store, restaurants, banks, hotels, gas
stations, or coffee houses by clicking on one of the hyperlinks.

Location-Based Service (LBS) Information

Your exact latitude and longitude coordinates are shown in the
box above the Sprint NEXTEL Logo along with the time service was
acquired.

Section 2C: Menu Options 51

Location & Search menu options

The Sprint Nextel Location & Search menu gives you the
following options to choose from:

Find Nearest

 To search for specific information you can type directly

in the Find Nearest search box. Enter your search term
and click Go.

Finding a Sprint Store, Restaurant, Bank, Hotel, Gas Station, or
Coffee House

 Click on any of the hyperlinks to launch your Internet

browser and perform a live search. For example, clicking
Find Nearest Coffee House using Microsoft Live will
launch your browser and automatically connect to the
Microsoft Live Web site using your search criteria.

To change your settings refer to Settings, Sprint Location

Note:

Services. You must close out of the Location & Search Services
menu in order to change your settings.

Accessing Sprint’s Web site

Click on the Sprint NEXTEL Logo to access Sprint’s Web site.
Through Sprint’s Web site, you can access most of the
services described in this section, including technical support,
and product information.

Software Updates

From time to time, Sprint may release updates for your
Sprint PCS Connection Manager Software. These updates
may add new features or improve the network performance.
This menu option allows you to check for any posted updates
or to set up an automatic monthly check for updates.

52 Section 2C: Menu Options

To check for software updates:

 Select Menu > Software Updates > Check Now.

To enable or disable automatic monthly checks:

 Select Menu > Software Updates > Check for updates once a

month.

A check mark next to the option indicates that it is enabled. Click

OK to save changes and exit the Software Updates dialog box.

Links

During an active Sprint PCS Vision connection, this menu option
provides a hyperlink to the Sprint PCS Web site. To access this link,
select Menu > Links > Sprint PCS Web Site.

The Sprint PCS Connection Manager Software Links menu

Note:

does not allow you to add or remove links. Continue to
manage direct links to your favorite Web sites through your
Web browser menu.

Help

This menu item provides direct access to Sprint PCS Connection
Manager’s online help file. You can also access the help file from
any window within Sprint PCS Connection Manager by pressing
the <F1> key on your keyboard. To access Help, select Menu > Help.

About Sprint PCS Connection Manager

The About Sprint PCS Connection Manager menu option allows
you to display the Sprint PCS Connection Manager Software
opening splash screen, which appears when you launch the
Sprint PCS Connection Manager Software.

 Select Menu > About Sprint PCS Connection Manager.

Section 2C: Menu Options 53

Settings

The Settings window from the Menu allows you to configure
the Sprint PCS Connection Manager Software to suit your
preferences. In the Settings window you can:



Enable and disable several features, including Window
Always on Top and Connection History, set program launch
and optimization options, and customize Sprint PCS
connection settings.

To access the Settings menu:

1. Click Menu on the Sprint PCS Connection Manager

Software interface.

2. Select Settings from the submenu.

Settings Window

The Settings window contains four options:

 General
 Optimization
 Sprint Location Services
 Sprint PCS Vision - Novatel Wireless or Sprint PCS Data

Link

If you installed the Bytemobile Optimization Client, the

Note:

Optimization option will also be available.

54 Section 2C: Menu Options

General

To display the General settings options, select Menu > Settings >
General. Then you can customize your Sprint PCS Connection

Manager by selecting the following options:

 Play Sound Effects – Select this check box to hear a clicking

sound whenever an action is taken on the Sprint PCS
Connection Manager Software.

 Always on Top – When checked, the Sprint PCS Connection

Manager window displays in front of all other open application
windows, even if another window is placed over the Sprint PCS
Connection Manager Software window.

 Start in System Tray – Select this check box to have the

Sprint PCS Connection Manager interface visible on your
screen regardless of which applications are open.

 Keep Connection History – When selected, the Sprint PCS

Connection Manager Software logs all connections in the
connection history. (For details on Connection History, see
page 46.)

 Launch when Windows Starts – When selected, Sprint PCS

Connection Manager opens automatically upon startup of
your computer.

When finished, click Apply and then OK to save changes and close
the Settings dialog box.

Section 2C: Menu Options 55

Optimization

Bandwidth Optimization enhances the connection to your
company’s enterprise network; it is a combination of data
compression, TCP/IP optimization, and caching. This can
result in a two- to five-time improvement in your perceived
system speed, depending on your applications.

To display the Optimization settings menu, select

Settings > Optimization

. Then check or uncheck the available

options to select your image compression setting:

 Enable Optimization Client – To enable Bandwidth

Optimization, place a check mark in the check box
designated Bandwidth Optimization On. When selected,
the image compression software is enabled.

The Bandwidth Optimization screen provides a visual display

Note:

of the original image as well as an optimized version. You can
choose from fastest (low quality) to highest quality by sliding
the image compression bar up and down the scale (see image
below.)

Bandwidth Optimization Screen

Menu >

56 Section 2C: Menu Options

Protocol Compression

Select the Protocol Compression check boxes to enable compression for
the following types for data:

 SSL - Secure Socket Layer
 FTP - File Transfer Protocol
 SMTP - Simple Mail Transfer Protocol, a communications protocol

used on the Internet to route email

 HTTP - Hypertext Transfer Protocol
 POPv3 - Post Office Protocol standard in common use on TCP/IP

networks

 IMAP - Acronym for Internet Message Access Protocol, a method

for an email program to gain access to email and bulletin board
messages stored on a mail server.

Limitations to Bandwidth Optimization include minimal

Tip:

improvements with email applications. Email performance
can be improved by working offline as much as possible,
dragging and dropping attachments to desktop folders rather
than opening attachments directly from email.

 Click Default if you want to return to the default settings.

When finished, click Apply and then OK to save changes and close
the Settings dialog box, or click Cancel to undo any changes.

Section 2C: Menu Options 57

Sprint Location Services Settings

To customize your Sprint Location Services settings, select
Menu > Settings > Sprint Location Services, and then select from
the following menu options:

 Enable Location On Device – Select this check box if you

would like like to have the location on your device
enabled upon a successful connection to the Sprint
network. You can disable this feature at any time for your
privacy by de-selecting (unchecking) the Enable Location
on Device check box from this menu.

 Display ‘Location & Search Service’ on the menu – Select this

check box if you would like to have this option available
from the Sprint PCS Connection Manager main menu.
Unchecking this option will remove Location & Search
Service from the main menu. You can display the Location
& Search Service on the menu at any time by selecting
this option.

 Do Not Display Privacy Consent Agreement for ‘Location &

Search Serivces’ on the menu – Select this check box if you
do not wish to see the Privacy Consent Agreement for
‘Location & Search Services’ on the menu. You can change
these settings at any time by selecting (checking) this
option from the Settings > Sprint Location Services menu.

 Click OK or Apply on the Settings > Sprint Location

Services dialog box to disable.

Mapping and Search Service

The Mapping & Search Service section is used to set your
connection preferences or service settings. You can select to
connect to Microsoft Live, Map Quest, Yahoo! Maps, or
Google Maps.

58 Section 2C: Menu Options

This section gives you the following options to choose from:

 Microsoft Live – Select the Microsoft Live option if you would

like to have Sprint PCS Connection Manager connect to
Microsoft Live every time you perform a location search. By
selecting this option, your browser will automatically connect
to the Microsoft Live Web site.

 Map Quest – Select the Map Quest option if you would like to

have Sprint PCS Connection Manager connect to only Map
Quest . You can disable Map Quest at any time if you are not
connected to any network by selecting another option.

 Yaho o! Ma ps – Select the Yahoo! Maps option if you would like

to have Sprint PCS Connection Manager connect to only
Yahoo! Maps. When you apply this option, the next time you
make a connection and perform a location search Sprint PCS
Connection Manager will perform a location search for only
Yahoo! Maps.

 Google Maps – Select the Google Maps option if you would like

to have Sprint PCS Connection Manager connect to only
Google Maps.

GPS Mode

The GPS Mode section is used to set your GPS connection
preferences or service settings. You can select to connect to only
basic services, or premium services once this is available. There may
be surcharges for premium services depending upon your service
and the type of account you have.

The GPS Mode section gives you the following options to choose from:

 Basic: Select the Basic option for basic services.



Premium

Connection Manager connect to only premium services
this service becomes available.
any time if you are not connected to any network by selecting
another option.

: Select the Premium option

You can disable this option at

to have Sprint PCS

once

Section 2C: Menu Options 59

There are limitations to Location-Based Services. Please

Note:

review the Location-Based Service limitations below.

Location-Based Service Limitations

You are only allowed one location fix per hour while indoors.
Location mobility is not fully supported in this release. Please
note the following:

 You must be in Sprint coverage area in order to obtain a

location fix while indoors.

 You must also be connected to the Sprint Mobile

Broadband network in order to acquire a location fix
while indoors.

Applying your GPS Mode Preference

1. Click OK or Apply on the Settings dialog box to set your

mode preference.

2. Click OK to close the dialog box.

60 Section 2C: Menu Options

GPS Testing

You can perform GPS pre-connection tests prior to connecting to
the Sprint network. Your device’s GPS receiver must be locked on to
the signal of at least three orbiting satellites to calculate a 2D
position (latitude and longitude) and track movement. With four
or more satellites in sight, the GPS receiver can determine your 3D
position (latitude, longitude and elevation).

 Click the Tes t GPS button to perform the test. The number of

satellites found, your HEPE(Horizontal 3D estimated position
error), Latitude, Longitude and Elevation will be shown in the
box to the right of this section.

There are limitations to Location-Based Services. Please

Note:

review the Location-Based Service limitations above.

Sometimes geomagnetic disturbances in the earth’s
atmosphere and sun-spots can affect the ability to fix on your
position. If you are within Sprint’s coverage area and still
cannot connect, this may be the cause.

Section 2C: Menu Options 61

Sprint PCS Settings

To customize your Sprint PCS Vision - Novatel Wireless
settings or Sprint PCS Data Link settings, select Menu >
Settings > Sprint PCS (connection name), and then select from
the following menu options:

 Always Show Welcome Screen – Select this check box if you

would like to have a welcome screen appear upon a
successful connection to the Sprint Power Vision network.

 Go Automatically When Ready – Select this check box if you

would like to have Sprint PCS Connection Manager to
automatically connect to the Sprint PCS Vision - Novatel
Wireless network when you connect your device or insert
your card.

 Enable Network Adapter (NDIS) – Allows you to establish a

Novatel Wireless (1xEV-DO) connection to connect to the
Sprint PCS Network automatically without launching
Sprint PCS Connection Manager. You can disable the
Enable Network Adapter mode at any time by deselecting
the Enable Network Adapter (NDIS) check box from this
menu. (See below for more information about enabling
NDIS.)

Novatel Wireless Network Adapter (NDIS)

Enabling the Novatel Wireless Network Adapter enables always­on connectivity like an Ethernet card and eliminates the need to
use the Sprint PCS Connection Manager Software. As soon as the
Express Card is inserted into your ExpressCard slot, the device
connects to the network automatically. The connection is also
reestablished automatically coming out of hibernate and standby
modes.

To enable the Novatel Wireless Network Adapter:

1. Disconnect the Sprint Mobile Broadband Express Card

from the Sprint PCS Network. (If you are connected to

62 Section 2C: Menu Options

the Sprint PCS network, the Enable Network Adapter [NDIS]
check box will be disabled.)

2. Access Menu > Settings > Sprint PCS Vision - Novatel Wireless.

The first time you enable the Network Adapter (NDIS) mode,

Note:

Windows will automatically install the network drivers for the
Sprint Mobile Broadband Express Card - Novatel Wireless EV-DO
Network Adapter. Once Windows detects the new hardware, a
“Found New Hardware” pop-up message will appear in your
system tray followed by the “Ready to Use” message.

Your Express Card must be activated with Sprint PCS and you
must be within the Sprint PCS coverage area for your device to
work.

3. Place a check mark in the check box designated Enable

Network Adapter (NDIS), click Apply, and then click OK.

 You may now use your device in NDIS mode and experience

automatic connectivity without launching Sprint PCS
Connection Manager.

Service Settings (Mode)

The Mode section is used to set your connection preferences or
service settings. You can choose to connect to only 1xEV-DO (high
speed) or 1xRTT (low speed) wireless networks, or you can let Sprint
PCS Connection Manager manage your network connections.

The Mode section gives you the following options to choose from:



Automatic

have Sprint PCS Connection Manager manage your connections.
By selecting this option, Sprint PCS Connection Manager will
automatically select one of the cellular networks available in
your area when you launch a connection.

 EVDO Only: Select the EVDO Only option if you would like to

have Sprint PCS Connection Manager connect to only 1xEV-DO
networks. You can disable EVDO Mode at any time if you are
not connected to any network by selecting another option.

: Select the Automatic option if you would like to

Section 2C: Menu Options 63

Sprint PCS Connection Manager will always try to connect to

Note:

a Sprint CDMA 1xEV-DO network first before attempting to
connect to a 1xRTT network. 1xEV-DO networks always have
priority! If a 1xEV-DO network is unavailable then Sprint PCS
Connection Manager will search for a available 1xRTT
network.

 1xRTT Only: Select the 1xRTT Only option if you would

like to have Sprint PCS Connection Manager connect to
only 1xRTT networks. When you apply this option, the
next time you make a connection Sprint PCS Connection
Manager will search for only 1xRTT networks.

If the signal strength is too weak and you are unable to

Tip:

connect using 1xRTT in the 1900 MHz frequency, or if your
connection fails due to this selection, disable the setting.

Applying your Mode Preference

1. Click OK or Apply on the Settings dialog box to reset

your device. When you apply your service preference the
following dialog will appear: “Service setting was
changed successfully. Please wait while the modem is
reset for the changes to take effect.”

2. Click OK to close the dialog box. When the modem is

reset the Go button will be visible and the Connection
Manager User Interface will display “Disconnected.”
This may take a moment.

Roaming Preference

The Roaming section is used to change your roaming
preference. Your coverage area and billing charges depend
upon your service and the type of account you have. There
may be surcharges for roaming service that vary based on
whether you are in a preferred roaming area or a non­preferred roaming area. If there is no roaming agreement

64 Section 2C: Menu Options

between Sprint and the local carrier, you may be unable to
complete calls in a non-preferred zone.

The Roaming section gives you the following options to choose
from:

 Sprint: Select the Sprint option to direct the Sprint Mobile

Broadband Express Card not to roam. If this option is selected,
you will not be able to roam off the Sprint PCS network. This is
the default setting.

 Automatic: Select Automatic to direct the Sprint Mobile

Broadband Express Card to automatically search for any
accessible network in the local area if you travel outside the
Sprint PCS Service Area.

When you select Automatic mode you will see a prompt:

Note:

“The device is in Automatic mode and will will roam when
Sprint coverage is unavailable. Roaming Rates may apply.”

 Click OK to change your settings and close the dialog box or

click Cancel to return to the previous screen.

Section 2C: Menu Options 65

Enabling and Disabling Roam Guard

 Check the Roam Guard box if you want Sprint PCS

Connection Manager to notify you each time you make
a connection and roam outside the Sprint PCS network.

Each time you roam, the following message will appear:
“Outgoing or Incoming Roaming Data detected, roaming
rates may apply.”

 Press Roam to continue, or Cancel to close the data

session.

If you do not wish to see this message when you are roaming

Tip:

deselect “Roam Guard” by unchecking it.

Once you deselect the Roam Guard check box, a confirmation
message will appear. Click OK to change your settings and
close the dialog box. Data Roam Guard will not appear

when you data roam.

 Roaming Only: Select Roaming Only when you travel

outside the Sprint PCS Service Area. By selecting this
option the Sprint Mobile Broadband Express Card will
select a network that has a roaming agreement with
Sprint.

Applying your Roaming Preference

1. Click OK or Apply on the Settings dialog box to reset

your device. When you apply your roaming preference
the following dialog will appear: “Roaming setting was

66 Section 2C: Menu Options

When you select this option you are roaming within a

Note:

“preferred” roaming area. If there is no roaming agreement
between Sprint and the local carrier, you may be unable to
complete calls in a “non-preferred zone.”

Once you select this option a confirmation message will
appear. Click OK to change your settings and close the dialog
box or click Cancel to return to the previous screen.

changed successfully. Please wait while modem is reset for
the changes to take effect.”

2. Click OK to close the dialog box.

3. Wait for the device to reset. This may take a moment. When

the device is reset the Go button will be visible and the
Connection Manager User Interface will display:
“Disconnected.”

When you change your roaming preference an informational

Tip:

message will appear in your system tray.

Sprint PCS Connection Device Settings

 Activation Wizard – This option is used only when activating a

new Sprint PCS device. To manually activate your Sprint PCS
account click Activation Wizard. (See “Activating Your Sprint
Mobile Broadband Express Card” on page 26.)

 Change User Lock – This option enables you to change and

customize your User Lock Code. (See below for more
information on using your User Lock Code.)

User Lock Code

The Lock Code feature can be used to prevent others from using
your Express Card and your account. When the lock code is
enabled, the message area will display “Device Locked” and the
lock icon will appear in the indicator area.

Section 2C: Menu Options 67

While the Express Card is in lock mode, you may not launch a
data session without first entering your four-digit lock code.
The default lock code is the last four digits of your Sprint
Mobile Broadband Express Card phone number. (See the
“Tip” on page 69.)

To enable the lock feature:

1. Click the Locked/Unlocked Icon located in the Detail

Drawer of the Sprint PCS Connection Manager interface.

2. The Enter User Lock Code window appears.

68 Section 2C: Menu Options

3. Enter your lock code and click OK.

Your default lock code is the last four digits of your Express

Tip:

Card’s phone number. If you can’t recall your Express Card’s
phone number, go to Menu > Device Info and Diagnostics or call
Sprint Customer Service at 1-888-211-4PCS (4727).

To change your lock code:

1. Select Menu > Settings > Sprint PCS Vision - Novatel Wireless .

2. Click the Change User Lock button. The Change User Lock

Code window appears.

Running the Activation Wizard resets the lock code to the last

Note:

four digits of the most recently activated phone number.

3. Enter your new four-digit lock code into the dialog box.

4. Re-enter your new lock code.

5. Select a lock status: Unlock to leave the Express Card

unlocked; Lock to enable the lock code feature immediately.

Section 2C: Menu Options 69

70

Section 2D

Troubleshooting Tips

In This Section

 Problem Causes and Suggestions

 Reinstalling the Sprint Mobile Broadband Express Card Driver

 Resolving Resource Conflicts

 Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving many
common problems you may experience while using your Sprint Mobile
Broadband Express Card and Sprint PCS Connection Manager Software
with your PC.

Section 2D: Troubleshooting Tips 71

Problem Causes and Suggestions

When properly installed, the Sprint Mobile Broadband
Express Card is a highly reliable product. Most problems are
caused by one of these issues:

 The wrong driver has been installed.
 System resources required by the Express Card are being

used by other devices.

 Network coverage is not available (either because you are

outside the Nationwide Sprint PCS Network or because of
an account or network problem).

This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
Sprint Customer Service at 1-888-211-4PCS (4727).

Error: Searching for Sprint Mobile Broadband Express Card...

The Sprint PCS Connection Manager Software interface
displays this message: “Searching for Sprint Mobile
Broadband Express Card...”

Possible Causes Suggestions

a.

The Express Card is not
properly connected to the
computer.

b. The wrong driver is installed

for the Express Card.

c. There is a resource conflict.

www.sprint.com or contact

a. Check the USB connection.
b. See “Reinstalling the Sprint

Mobile Broadband Express
Card Driver” on page 74.

c. See “Resolving Resource

Conflicts” on page 80.

72 Section 2D: Troubleshooting Tips

Error: Splash Screen is Frozen

The splash screen of the Sprint PCS Connection Manager Software
is frozen.

Possible Causes Suggestions

You may have a resource conflict. Restart your PC. If you are unable

to resolve this problem by
restarting your PC, see “Resolving
Resource Conflicts” on page 80.

Error: Not in Service

The Sprint PCS Connection Manager Software interface displays
the message, “Not in Service.”

Possible Causes Suggestions

Inadequate signal strength may
occur for either of these reasons:

a. You are outside the

Nationwide Sprint PCS
Network.

b. You may be inside a building or

near a structure that is causing
radio interference.

a. Verify that you are within the

Nationwide Sprint PCS
Network. Coverage maps are
available at www.sprint.com.

b. Change your location.

Section 2D: Troubleshooting Tips 73

Error: Connection Gets Dropped (Windows® 2000 and XP)

When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established. (The status goes from
“Connecting” and “Connected” back to “Click ‘GO’ to
Connect.”)

Possible Causes Suggestions

The connection
properties are
not optimal.

1. Click Start > Connect To > Sprint PCS Vision -

Novatel Wireless (or Sprint PCS Data Link)

Windows start menu.

2. Click the Properties button on the connection

settings dialog.

3. Click the Networking tab.

4. Click the Settings button.

5. Ensure that Negotiate multi-link for single-link

connec tions

dialog.

6. Click OK to save your settings.

is not selected in the PPP Settings

from the

Reinstalling the Sprint Mobile Broadband Express Card Driver

There is a Sprint Mobile Broadband Express Card driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the Express Card.
This section provides instructions on verifying that you have the
correct device driver installed.

You must have the Sprint Mobile Broadband Express Card

Note:

installation CD to complete this procedure.

74 Section 2D: Troubleshooting Tips

Windows® 2000

To verify that the correct driver is installed:

1. Locate the existing driver.

2. Update the driver.

To locate the driver:

1. Close all Windows programs and open the Control Panel by

selecting Start > Settings > Control Panel.

2. Double-click the Syste m icon.

3. Click the Hardware tab.

4. Click the Device Manager tab.

5. Locate the Sprint Mobile Broadband Express Card entries by

using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The card should have these driver entries listed in
Device Manager:

 The device driver should appear under Modems as

Novatel Wireless Expedite EV-DO Modem.

 The card should appear under Network adapters as

Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).

 The card should appear under Ports (COM & LPT) as

Novatel Wireless Expedite EV-DO Diagnostics Port
(COM#).

 The card should appear under Ports (COM & LPT) as

Novatel Wireless Expedite EV-DO GPS Port (COM#).

 The card should appear under Ports (COM & LPT) as

Novatel Wireless Expedite EV-DO Status Port (COM#).

If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Express Card by disconnecting the card.
This causes the driver listing for the device to disappear from the
list. Reconnect the card to cause the driver listing to reappear. You

Section 2D: Troubleshooting Tips 75

can identify the entries for the Sprint Mobile Broadband
Express Card by observing which entries are affected when
you disconnect and reconnect the card, or by disabling
Network Adapter (NDIS). (See “Novatel Wireless Network
Adapter (NDIS)” on page 62.)

Updating the Driver

1. If the installation CD is not already in your CD-ROM

drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.

2. Right-click Novatel Wireless Expedite EV-DO Modem.

3. Click the Properties button.

4. Click the Driver tab.

5. Click the Update Driver… button to launch the Update

Device Driver Wizard.

6. Click Next.

7. Select Display a list of known drivers for this device so that I

can choose a specific driver and click Next.

8. Enter C:\Program Files\Novatel Wireless\Sprint\Sprint PCS

Connection Manager\Drivers.

9. Click OK.

10. If the “Digital Signature Not Found” window is

displayed, click Yes .

11. Click Finish. Repeat steps 6-12 as prompted.

If you are prompted to restart your computer, click Ye s .
Otherwise, restart your computer from the Start menu. (You
must restart your computer to complete the driver
installation.)

The correct driver should then be installed.

76 Section 2D: Troubleshooting Tips

Windows® XP

To verify that the correct driver is installed:

1. Uninstall the existing driver.

2. Install the Windows XP driver from the Sprint Mobile

Broadband Express Card installation CD.

To uninstall the existing driver:

1. Open the Control Panel by selecting Start > Control Panel.

2. If “Pick a Category” is displayed, select Switch to Classic View.

3. Double-click the Syste m icon.

4. Click the Hardware tab.

5. Click the Device Manager button.

6. Locate the Sprint Mobile Broadband Express Card entries by

using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The card should have these driver entries listed in
Device Manager:

 The device driver should appear under Modems as

Novatel Wireless Expedite EV-DO Modem.

 The card should appear under Network adapters as

Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).

 The card should appear under Ports (COM & LPT) as

Novatel Wireless Expedite EV-DO Diagnostics Port
(COM#).

 The card should appear under Ports (COM & LPT) as

Novatel Wireless Expedite EV-DO GPS Port (COM#).

 The card should appear under Ports (COM & LPT) as

Novatel Wireless Expedite EV-DO Status Port (COM#).

If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Express Card by removing it. This

Section 2D: Troubleshooting Tips 77

causes the driver listing for the card to disappear from
the list. Reinsert the card again to cause the driver
listing to reappear. You can identify the entries for the
Sprint Mobile Broadband Express Card by observing
which entries are affected when you remove and
replace the card, or by disabling Network Adapter
(NDIS). (See “Novatel Wireless Network Adapter (NDIS)”
on page 62.)

7. Right-click Novatel Wireless Expedite EV-DO Modem.

8. Select Uninstall from the pop-up menu.

9. Click OK to confirm the uninstall.

The Sprint Mobile Broadband Express Card listings should be
removed.

Installing the Windows XP Sprint Mobile Broadband Express Card Driver

1. If the installation CD is not already in your CD-ROM

drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.

2. Remove and replace the Sprint Mobile Broadband

Express Card to launch the Found New Hardware
Wizard.

3. Select Install from a list or specific location (Advanced)

on the first window of the Found New Hardware Wizard
and click Next to proceed.

4. Select the Search for the best driver in these locations radio

button and the Include this location in the search check
box, and then enter C:\Program Files\Novatel
Wireless\Sprint\Sprint PCS Connection Manager\Drivers..
Click Next to proceed to the next window.

78 Section 2D: Troubleshooting Tips

5. If a warning appears stating that the Sprint Mobile

Broadband Express Card has not passed Windows Logo
testing, click Continue Anyway.

6. Click Finish and repeat steps 1 to 5 as prompted.

The correct driver is then installed.

Section 2D: Troubleshooting Tips 79

Resolving Resource Conflicts

You must have your Sprint Mobile Broadband Express Card

Note:

installation CD to complete this procedure.

The Sprint Mobile Broadband Express Card requires these
system resources:

 1 IRQ.
 4096 bytes of I/O space.
 2 available communications ports (one modem, one

serial).

If these resources are not available to the card, you have a
resource conflict. If another card device is installed, you may
be able to free the necessary resources simply by ejecting the
other device. Otherwise, you may need to disable another
device (such as an internal modem, infrared device, or
network device) to resolve the resource conflict. This section
explains how to disable other devices.

Windows® 2000

To resolve a resource conflict in Windows 2000:

 Disable a device (internal modem, infrared device, or

network card).

Disabling an Internal Modem, Infrared Device, or Network Card

1. Close all Windows programs and open the Control Panel

by selecting Start > Settings > Control Panel.

2. Double-click the Syste m icon.

3. Click the Hardware tab.

4. Click the Device Manager button.

80 Section 2D: Troubleshooting Tips

5. Locate the device that you want to disable:

 If you want to disable an internal modem, expand the

Modem tree by clicking the “+” sign to its left.

 If you want to disable an infrared device, expand the

Infrared Devices tree by clicking the “+” sign to its left.

 If you want to disable a network card, expand the

Network Adapters tree by clicking the “+” sign to its left.

6. Right-click the device you want to disable, choose Disable

from the pop-up menu that appears, and click OK.

Windows® XP

To resolve a resource conflict in Windows XP:

 Disable a device (internal modem, infrared device, or

network card)

Disabling an Internal Modem, Infrared Device, or Network Card

1. Close all Windows programs and open the Control Panel by

selecting Start > Settings > Control Panel.

2. Double-click the Syste m icon.

3. Click the Hardware tab.

4. Click the Device Manager button.

5. Locate the device that you want to disable:

 If you want to disable an internal modem, expand the

Modem tree by clicking the “+” sign to its left.

 If you want to disable an infrared device, expand the

Infrared Devices tree by clicking the “+” sign to its left.

 If you want to disable a network card, expand the

Network Adapters tree by clicking the “+” sign to its left.

6. Right click the device you want to disable, choose Disable

from the pop-up menu that appears and click OK.

Section 2D: Troubleshooting Tips 81

Additional Troubleshooting Tools

Connection History

Connection History provides you with a detailed record of the
connections established using your Sprint Mobile Broadband
Express Card. Since Connection History allows you to sort
records by connection name, you can easily distinguish
between personal and business usage. You can also save any
of the messages on the Connection History screen to a log file
that you can print out for your record.

Accessing Connection History

 Select Menu > Connection History from the Sprint PCS

Connection Manager Software interface.

About Connection History

The Connection History window displays a table with three
columns: Date/Time, Type, and Duration.

You can select entries by using the arrow keys or your mouse.
Selected entries are highlighted. By default, no entries are
selected.

Click the Clear button to access the Clear Connection History
dialog box. Click Yes to confirm the delete or No to cancel.

To generate a text file containing your Connection History:

1. Select File > Export from the Sprint PCS Connection

Manager Connection History Window. A Save As dialog
box appears.

2. In the file name box type a name for the CSV log file

and click Save. The file name is called “Connection
Log.txt” by default, however, you can name the file any
descriptive name you like.

82 Section 2D: Troubleshooting Tips

Alert Log

The Alert Log provides a record of all alerts that have been received
while establishing and maintaining your connections. You can use
the Alert Log to help isolate and resolve connection issues.

Accessing the Alert Log

 Select Menu > Alert Log from the Sprint PCS Connection

Manager Software interface.

About the Alert Log

The Alert Log displays a table with four columns: Date/Time, Alert,
Connection Name, and Type.

You can select entries by using the arrow keys on your keyboard or
the mouse. Selected entries are highlighted. By default, no entry is
selected.

Click the Clear button to access the Clear Alert Log dialog box. Click

Ye s to confirm the delete or No to cancel.

Device Info & Diagnostics

Device Info & Diagnostics can help identify problems associated
with connecting to the Nationwide Sprint PCS Network. Device
Info & Diagnostics evaluates issues with your Express Card port,
port configuration, Sprint Mobile Broadband Express Card signal
strength, the Nationwide Sprint PCS Network, and more. Once the
program runs a diagnostics check it can recommend possible
solutions.

Accessing Diagnostics

 Select Menu > Device Info & Diagnostics from the Sprint PCS

Connection Manager Software interface.

Section 2D: Troubleshooting Tips 83

About Device Info & Diagnostics

The Device Info & Diagnostics dialog box allows you
to select a number of ways to troubleshoot or obtain more
information about your Sprint Mobile Broadband Express
Card.

The tests automatically run when the window opens.

To view your system parameters, including installed files:

 Click the System Information button.

Information obtained from the System Information sections
can be used to create a report, which can be saved and then
sent via email to a Sprint PCS Customer Service
Representative to help troubleshoot your computer.

84 Section 2D: Troubleshooting Tips

Section 3

Sprint Power Vision

SM

86

Section 3A

Sprint Power Vision

In This Section

 Web

 Sprint Power Vision FAQs

Sprint Power Vision brings you clarity you can see and hear, with
enhanced, always-on advanced multimedia services like email and
Web browsing that are easy to learn and simple to use. This rich,
colorful graphic experience is a revolutionary way to look at wireless
communications.

Section 3A: Sprint Power Vision 87

Web

Accessing the Web

To access the Web:

1. Start Sprint PCS Connection Manager

the icon on your desktop.

2. Click GO to launch your Sprint Power Vision connection.

3. Once your Sprint Power Vision connection is

established, you may start your browser application (for
example, Internet Explorer or Netscape Navigator).

Your User Name

When you buy a Sprint Mobile Broadband Express Card and
sign up for service, you're automatically assigned a user
name. Your user name identifies you on the Nationwide
Sprint PCS Network and is also useful as an address for email
and text messaging, as a way to personalize Internet services,
and as an online virtual identity.

A user name is typically based on the customer’s name and a
number, followed by “
John Smith to sign up for Sprint PCS Vision services might
have

[e-mail] as his user name. If you want a

particular user name, you can visit
name you want – as long as nobody else has it.

Your user name will be automatically programmed into your
Express Card. You don't have to enter it.

@sprintpcs.com.” For example, the third

www.sprint.com and get the

by double-clicking

88 Section 3A: Sprint Power Vision

Sprint Power Vision FAQs

How will I know when my Express Card is ready for Sprint Power Vision service?

Your user name (for example, [e-mail]) will be
displayed on the Sprint PCS Connection Manager display screen.

How do I sign in for the first time?

You are automatically signed in to Sprint Power Vision services
when you launch Sprint PCS Connection Manager.

How do I know when my Express Card is connected to Sprint Power Vision services?

Your Express Card automatically connects when Sprint Power
Vision service is used or an incoming message arrives.

When is my data connection active?

Your connection is active when data is being transferred and
“Connected” appears on the Sprint PCS Connection Manager
display screen.

When is my data connection dormant?

If no data is transmitted or received for approximately 10 seconds,
the connection goes dormant. (The connection can go active again
quickly.) If no data is transmitted or received for an extended
period of time, the connection will terminate.

Can I sign out of data services?

You can sign out without turning off your Express Card, however
you will not be able to browse the Web or use other Sprint Power
Vision services. You may sign in again at any time. To sign out, go
to Settings > Internet > Sign Out in the Sprint PCS Connection
Manager menu.

Section 3A: Sprint Power Vision 89

How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network?

For optimized results, work in “Offline” mode and
synchronize periodically to send and receive company email.
Also, save attachments or drag them into desktop folders
before opening them (rather than double-clicking them in
the email).

For more detailed information, see the Microsoft white paper at

http ://w ww.micr osoft. com/office /outlook/evaluation/perform.doc.

90 Section 3A: Sprint Power Vision

Section 4

Technical Specifications and

Regulatory Information

92

Section 4A

Technical Specifications

In This Section

 Environmental Specifications

 Mechanical Specifications

 Software Specifications

 Transmitter Specifications

 Receiver Specifications

 Hardware Specifications

 Miscellaneous

This section outlines the environmental and technical specifications for
your new Sprint Mobile Broadband Express Card.

Section 4A: Technical Specifications 93

Environmental Specifications

Operating temperature 0° C to +55° C

(32°F to 131° F)

Storage temperature -20° C to +65° C

(-4° F to 149° F)

Humidity 5% to 90% over operating

Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second

Drop 1 meter drop, no damage – fully

temperature

operational

Mechanical Specifications

Dimensions (W x D x H) 34 mm x 5 mm x 112 mm

Weight 43 g (1.4 oz.)

Battery Pack N/A

LED Yes

Antenna External Flip-Up and Internal Mobile

Receive Diversity Antenna

94 Section 4A: Technical Specifications