Inseego NVWMIFI6620 User Manual
User Guide
MiFi® 6620L
90026966 - R1
©2014 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change
without notice and should not be construed as a commitment by Novatel Wireless, Inc.
Patents and Licenses
For a complete list of all Novatel Wireless patents, visit www.novatelwireless.com/about/contact-us.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel
Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.
• MiFi® and the MiFi logo are registered trademarks of Novatel Wireless, Inc.
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Novatel Wireless Revision History
Part Number Revision Description Date
90026966 R1 Initial release 24 Jun 2014
FCC ID: PKRNVWMIFI6620
PN: 90026966_R1_DRAFTA_UG_MiFi6620L_VZW_24 Jun 2014
Please visit
www.novatelwireless.com for the latest information about your device.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features ................................................................................. 2
Package Contents ....................................................................... 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Components ............................................................................ 4
Status Indicators ......................................................................... 5
Power Management ......................................................................... 7
Caring for Your Jetpack ...................................................................... 8
Using Your Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing the Network .....................................................................10
4G LTE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Your Jetpack for the First Time ........................................................11
Charging the Battery ....................................................................12
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replacing the 4G LTE SIM Card ..........................................................14
Universal Charging ..................................................................... 15
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power the Jetpack On and O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power O ..........................................................................17
Connecting to Your Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Your Jetpack After Setup is Complete .................................................20
Using the Jetpack User Interface ........................................................23
Jetpack Settings ....................................................... 25
Managing Your Jetpack ..................................................................... 26
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
On the Jetpack Web User Interface ...................................................... 27
Sign In .................................................................................28
Sign In to the Web User Interface .................................................... 28
Menu Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
My Jetpack Home ..........................................................................30
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
On the Jetpack Web User Interface ...................................................... 31
Manage My Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
My Account & Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Data Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
On the Jetpack Web User Interface ...................................................... 39
Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
On the Jetpack Web User Interface ...................................................... 43
Connected Devices ................................................................. 43
Blocked Devices .................................................................... 46
Jetpack Settings ............................................................................48
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Screen Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Audio On/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Audio Alerts ........................................................................49
Network Technology ................................................................ 49
On the Jetpack Web User Interface ...................................................... 51
Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Advanced ..........................................................................62
Messages ..................................................................................75
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
On the Jetpack Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Parental Controls ........................................................................... 76
Screen Sharing .............................................................................77
About Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
On the Jetpack Web User Interface ...................................................... 79
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Jetpack Info ........................................................................ 81
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Logs ................................................................................86
Support ............................................................................ 88
Help .......................................................................................90
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Common Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Technical Support ..........................................................................97
Technical Support ...................................................................... 97
Product Specications and Regulatory Information ...................... 98
Product Specications ......................................................................99
General ................................................................................99
Technology/Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
iii
Regulatory Statements ....................................................................101
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Limited Warranty and Liability .............................................................103
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Proper Battery Use and Disposal ...........................................................106
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
iv
1
Getting Started
Overview
Power Management
Caring for Your MiFi 6620L
Overview
Congratulations on your purchase of the Verizon Mobile Hotspot - MiFi® 6620L for 4GLTE™
and Wi-Fi!
With the Jetpack you can access 4G LTE networks for faster apps, uploads and downloads. Connect
up to 16 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles
and more* - and experience download speeds of up to 100 Mbps*.
The Jetpack is backwards compatible to 3G networks, ensuring reliable connectivity when you need
it most.
Features
• Connect to High-Speed Wireless Data (4G LTE, 3G CDMA and GSM)
• Wi-Fi Connectivity with Parental Control
• Manage Wireless Network Activity
• MiFi Settings is an easy-to-use web-based interface that allows you to manage, monitor,
and customize your Wi-Fi and 4G LTE connection.
• Guest Network Capability with Screen Sharing
• Advanced Embedded Antenna Design
• VPN Capability
• Auto Connectivity Options
• Universal Charging
Package Contents
The Verizon Wireless MiFi6620L package includes:
• MiFi 6620L
• 4000mAh Standard Lithium Ion Battery
• 4G LTE SIM Card
• Wall Charger
• Protective Pouch
• Verizon Wireless Brochures
* Speeds shown are those published by Verizon Wireless, Inc. Actual throughput speed and coverage may vary.
2
System Requirements
• Compatible with all major operating systems
• Works with the latest versions of browsers, including Android™, Google Chrome®, Firefox®, Internet
Explorer®, Safari™ and Mobile Safari™.
To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser
software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering.
Your Jetpack must have proper data service to function. (See Using Your Jetpack for the First Time
on page 11.)
3
Components
➓
➒
➑
➐
➏
➎
➊ ➋ ➌ ➌ ➍
➊ Universal Charging Port — Use to charge one additional wireless device.
➋ Jetpack Charging Port — The wall charger connects here.
➌ Navigation Buttons — Scrolls left/up or right/down through available menu options.
➍ Select Button — Use to select a menu option.
➎ Home Screen — Displays the status bar, data usage meter, and menu options.
➏ LED Indicator — When the display is o (sleep mode) and the Jetpack is turned on, the LED
indicator blinks.
➐ Real-time Data Usage Meter — Displays data usage in GB, usage date, and cycle end date.
➑ Status Bar — Provides connection and battery status, network signal strength, roaming
status, and the number of users connected with Wi-Fi.
➒ Power Button — Powers the Jetpack on and o.
➓ Test port — Use for testing and diagnostics.
➊
➍
➋
➌
➊ SIM Card Slot — The SIM card is installed here.
➋ Battery Removal Divot — Insert a ngernail here and lift to remove the battery.
➌ Battery Compartment — The battery contacts connect here.
➍ Master Reset Button — Insert a paperclip in the small hole to reset the Jetpack to factory
settings. (See How do I reset the Jetpack back to factory settings? on page 108.)
4
Status Indicators
DISPLAY ICON
No icons The Jetpack is powered o or not receiving power,
Status Bar
Network Signal Strength
Activity Indicator
Network Indicator
Roaming
International Roaming
DESCRIPTION
or the screen is in power-saving mode.
More bars indicate more signal strength.
If this icon is displayed, data is being transferred
between your Jetpack and connected device(s).
Displays the type of network to which your Jetpack
is connected.
If this icon is displayed, your Jetpack is connected to
a network outside the home network area.
Messages If this icon is displayed, you have unread SMS
messages.
Universal Charging Indicator
Connected Devices
Battery Charge Indicator
Battery AC Charging Indicator
Battery USB Charging Indicator
If this icon is displayed, your Jetpack is xxxxxxxx.
If this icon is displayed, it shows the number of
devices connected to your Jetpack.
Displays remaining battery power
Displays when the Jetpack is connected to the AC
charger.
Displays when another device is connected to the
Jetpack and charging via a USB cable.
5
Carousel
Wi-Fi
SIM
Connected Devices
Data Usage
Settings
Universal Charging
Scroll and select the icon to display the Wi-Fi name,
password and URL.
If this icon is displayed, your SIM is locked. Real-time
data usage meter will not display.
Scroll and select the icon to display the number and
IP address of connected and blocked devices . Guest
network connections will not display if the Guest
Wi-Fi network is disabled.
Scroll and select the icon to view the usage cycle
and the amount of data used as of the current date.
Scroll and select the icon to display settings
options, including screen brightness, screen
timeout, audio on/o, audio alerts, and network
technology.
Scroll and select icon to display Universal Charging
status. Options include Available, Charging, or Not
available.
WPS
Software Update
Message Center
About Jetpack
Help
Front Panel
Power Indicator
Scroll and select icon to set WPS.
Scroll and select the icon to display the current SW
version, and to download and install an update.
Scroll and select the icon to display unread
messages, and to save or delete read messages.
Scroll and select the icon to display Internet
connection status and Jetpack information,
including SW version, wireless number, IMEI, and
batery level.
Scroll and select the icon to display Help Tips,
Web-based management, OS and Android Apps,
and Advanced features.
When the display is o (sleep mode) and the
Jetpack is turned on, the Power indicator blinks.
6
Power Management
Your Jetpack will work from its charged battery alone, or when the device with the installed battery
is plugged into a power source.
• Battery — Charge the battery by plugging in the wall charger. While the battery is charging
the battery icon bars blink. When the battery is fully charged, the battery icon is solid.
• USB wall charger — You can use the Jetpack when the battery is installed and the charger is
plugged into a wall socket. Please ensure the wall socket is located near the equipment and
is easily accessible. The MiFi battery charges while it is plugged into the charger.
• Universal charging — You can use the Jetpack to charge external devices such as
smartphones and tablets, to help keep you powered and connected longer.
Before using the Jetpack, read the battery safety information in the "Safety Hazards" section of this
guide. (See Proper Battery Use and Disposal on page 120.)
7
Caring for Your Jetpack
Like any electronic device, the Jetpack must be handled with care to ensure reliable operation.
Novatel Wireless recommends the following guidelines:
• Protect the Jetpack from liquids, dust, and excessive temperatures.
• Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially
overheat and they might alter the performance of the antenna.
• Store the Jetpack in a safe place when not in use.
8
2
Using Your Jetpack
Accessing the Network
Using Your Jetpack for the First Time
Connecting to Your Jetpack
Using Your Jetpack After Setup is Complete
Accessing the Network
4G LTE
With LTE bandwidth you can get the broadband speed you require to work eciently outside the
home or oce. You can connect to the Internet, access your corporate intranet, check your email
and download attachments at speeds that are up to 10 times faster than 3G*.
4G Mobile Broadband with LTE*
• Download: typical download speeds of 5-12 Mbps.
• Upload: typical upload speeds of 2-5 Mbps.
3G Mobile Broadband with EVDO Rev. A
• Download: typical download speeds of 600 kbps–1.4 Mbps with bursts up to 3.1 Mbps.
• Upload: typical upload speeds of 500-800 kbps with bursts up to 1.8 Mbps.
Wi-Fi 802.11b/g/n
• 802.11b uses the 2.4 GHz frequency with a bandwidth of 11 Mbps.
• 802.11g uses the 2.4 GHz frequency with a bandwidth of 54 Mbps.
• 802.11n uses the 2.4 GHz frequency with a bandwidth of 150 Mbps.
* Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.
10
Using Your Jetpack for the First Time
Your SIM Card and battery are pre-installed. To get started:
➊ Conrm your computer meets the minimum system requirements. (See System
Requirements on page 3).
➋ Fully charge the battery. (See Charging the Battery on page 12).
➌ Power on the Jetpack. (See Power the Jetpack On and O on page 17).
➍ Connect the Jetpack to your computer using Wi-Fi. (See Connecting to Your Jetpack on
page17.)
11
Charging the Battery
IMPORTANT Before you use your Jetpack, be sure to charge the battery for at least two hours
to ensure a full initial charge. When fully charged, the battery has up to 20 hours of life.
To charge the battery:
➊ Connect the micro USB end of the charger into the charging port of the Jetpack.
➋ Plug the other end of the wall charger into the appropriate electrical outlet.
CAUTION! Use only batteries and chargers with your Jetpack that have been approved by
Novatel Wireless. The failure to use approved batteries and chargers may increase the risk that
your Jetpack will overheat, catch fire, or explode, resulting in serious bodily injury, death, or
property damage.
Replacing the Battery
To remove and replace the battery:
➊ Press your nger against the battery door removal tab, then lift and remove the battery
cover. Set the cover aside.
➋ Insert your nger into the battery removal divot and lift the battery out of the battery
compartment.
12
➌ Align the gold-colored contacts on the new battery with the gold-colored contacts on the
MiFi6620L and gently slide the battery into place.
➍ Replace the cover by setting it on the Jetpack where the notches align, then press on the
cover until it clicks into place and is at across the entire bottom surface.
CAUTION! Use only batteries and chargers with your Jetpack that have been approved by
Novatel Wireless. The failure to use approved batteries and chargers may increase the risk that
your Jetpack will overheat, catch fire, or explode, resulting in serious bodily injury, death, or
property damage.
13
Replacing the 4G LTE SIM Card
Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone
number and important information about your wireless service. Your Jetpack comes with the SIM
card and battery already installed.
To remove the 4G LTE SIM card:
➊ Remove the battery cover located on the underside of the Jetpack.
➋ Remove the battery from the back of the Jetpack by inserting your ngernail into the battery
removal divot and lifting the battery out of the battery compartment.
➌ Locate the SIM Card protector and lift to open.
➍ Push the SIM Card forward to release, then carefully slide the card backwards to remove.
NOTE Should your 4G SIM card be lost or damaged, contact your network operator.
14
To install a new 4G LTE SIM card:
➊ Remove the battery cover located on the underside of the Jetpack.
➋ If necessary, remove the SIM card from the outer card, being careful not to touch the gold-
colored contacts.
➌ Hold the card with the gold-colored contact points facing down.
➍ Insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot when in use.
CAUTION! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static
electricity, water, or dirt.
Universal Charging
The universal charging port allows you to charge an additional device using your Jetpack.
To charge an additional device:
➊ Slide the port shield to expose the USB universal charging port.
➋ Connect the USB cable to the device to be charged.
➌ Connect the other end of the USB cable to the Universal Charging port on the Jetpack.
15
Battery Tips
WARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty
does not cover damage caused by non-approved batteries and/or chargers.
• It normally takes at least two hours to fully charge the battery with the wall charger.
• Do not use sharp objects or use excessive force to remove the battery or to access the battery
well, this may damage the Jetpack and the battery.
• The battery discharges more rapidly as additional devices access your Jetpack.
• Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
• New batteries or batteries stored for a long time may take more time to charge.
• When charging your battery, keep it near room temperature.
• When storing your battery, keep it uncharged in a cool, dark, dry place.
• Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
• Never leave the Jetpack in an unattended vehicle due to uncontrollable temperatures that
may be outside the desired temperature for this Jetpack.
• Some batteries perform best after several full charge/discharge cycles.
• It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
IMPORTANT Whenever you remove or insert either the battery or the SIM card, ensure your
Jetpack is not connected to any device or power source. Never use tools, knives, keys, pens or
any type of object to force the door open or to remove the battery. Using any of these types of
objects could result in puncturing the battery.
WARNING ! The failure to use approved batteries and chargers may increase the risk that your
Jetpack will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property
damage. To avoid risk of explosion, never dispose of batteries in a fire.
16
Power the Jetpack On and O
Power On
• Press the Power Button until the Jetpack display lights up. After the initial startup screens
display, the Home screen and menu options are available.
Power Off
• Press and hold the Power Button until the display shows MiFi. The Jetpack will continue its
shutdown process for several seconds and then automatically turn o the display.
17
Connecting to Your Jetpack
Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer,
tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your
Jetpack is compatible with all major operating systems, and works with the latest version of
browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™.
QuickStart
Your Wi-Fi Name (SSID) and Wi-Fi Password can be found on the Jetpack display upon initial power
up.
➊ Power on your Jetpack for the rst time to display the QuickStart Welcome screen.
➋ Press the select button to display the Wi-Fi Network screen with your Wi-Fi Name and
Password.
Welcome screen Wi-Fi Name and Password Display operation Access advanced features
To access your Wi-Fi Name (SSID) and Wi-Fi Password after the initial power up or a device reset:
➊ Power on your Jetpack.
➋ Select Wi-Fi to display the Wi-Fi Select page.
➌ Select Primary Network to display the Primary Network SSID, security type, and password.
Press the select button to return to the Home screen and menu options.
Wi-Fi option Select Primary Network Primary Network SSID & Password
To connect to your Jetpack:
➊ Turn on your Wi-Fi enabled device and turn on your Jetpack using the power button. The
Jetpack display will light up. The Jetpack broadcasts its own wireless network and name.
➋ Open the Wi-Fi application or controls on the computer or Wi-Fi enabled device that you
want to connect to your Jetpack and nd the Wi-Fi name (SSID).
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Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether
you use the native application or third-party software. Generally, you click an icon in the Windows
notification area where you can select View Available Wireless Networks, or click the Airport
icon in the menu bar on a Mac. If you are unfamiliar with wireless networking on your computer,
consult the computer help system.
➌ When prompted, enter your Wi-Fi Primary Network password. The Jetpack Home screen
should now show an additional connected device. Your Wi-Fi enabled device is now
connected to the Internet.
➍ You can view or change Jetpack settings by connecting to the Jetpack web user interface at
http://my.jetpack or http://192.168.1.1.
IMPORTANT Charge the battery completely before you connect your computer to your
Jetpack. (See Charging the Battery on page 12).
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Using Your Jetpack After Setup is Complete
You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total
of 16 (on 4G LTE) Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered
on as soon as you press and hold the power button and the display turns on.
To nd the name of the Wi-Fi Primary Network (SSID) and Wi-Fi Password on the Jetpack display:
➊ Select Wi-Fi to display the Wi-Fi Select page.
➋ Select Primary Network to display the Primary Network SSID, security type, and password.
Wi-Fi option Select Primary Network Primary Network SSID & Password
The Jetpack comes from the factory with security enabled. You can change the security settings
using the Jetpack Web User Interface. To change your Jetpack security settings:
➊ Open the web browser of a device connected to the Jetpack and enter http://my.jetpack or
http://192.168.1.1.
➋ Login with the Jetpack Admin Password which can be found on the Jetpack display by
selecting Help > Web-based management. The default Admin Password is admin. Press the
select button to return to the Home screen.
Help option Select Web-based management Admin Password
➌ To change your Wi-Fi Name/Password, from MiFi Home select Manage My MiFi > Customize
my Wi-Fi Settings.
➍ Enter the new Wi-Fi Name in the Wi-Fi name eld and the new Wi-Fi Password in the Wi-Fi
Password eld.
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➎ Click Save Changes.
Change Wi-Fi name/Password
➏ To change your Admin Password from MiFi Home, select Manage My MiFi > Change Admin
Password.
➐ Enter your current Admin Password in the Enter current password eld.
➑ Enter your new password in the Enter new password eld, and re-enter to conrm in the
Conrm new password eld.
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➒ Click Save Changes.
Change Jetpack Admin Password
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Using the Jetpack User Interface
From the Jetpack display you can check your Jetpack status, view your current data usage, and
access an icon-based menu by using the Navigation and Select buttons. (See on page 3).
To view the current status of your Jetpack:
➊ Press the power button to turn on the Jetpack and display the Home screen. The status bar is
at the top of the screen.
➋ Check the status indicators for network signal strength , data trac activity , number
of connected devices , and battery strength .
To view your current data usage:
➊ Use the real-time data usage meter on the Home screen to check your data usage and billing
cycle schedule.
Jetpack display Home
➋ If SIM Lock is turned on, or if another device is connected to the Universal Charging port
and being charged, the Data Usage meter will not display. Scroll to the Data Usage icon and
press the select button to view your current data usage details.
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To access the icon-based menu options:
• From the Home screen, use the navigation buttons to move left or right to highlight the
desired Menu option, then press the select button to open the highlighted option. Continue
to press the select button to move through any additional screens.
Press select to open option menu Scroll up/down to desired option Press select to view desired option
Press select to go back to option menu Scroll down to the Exit option Press select to return Home
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3
Jetpack Settings
Managing Your Jetpack
My Jetpack Home
Data Usage
Connected Devices
Jetpack Settings
Messages
Parental Controls
Screen Sharing
Messages Jetpack
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