Innotech eServer User Manual

eServer

SETUP AND SITE INSTALLATION INSTRUCTIONS

Proprietary

No part of this technical manual may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, without prior written permission of Mass Electronics Pty Ltd.

Trademark

The term ‘Innotech’ used in this manual is a trademark of Mass Electronics Pty Ltd trading as Innotech Control Systems Australia.

'Microso' and 'Windows' are registered trademarks of the Microso Corporation in the United States and other countries.

Disclaimer

While great eorts have been made to assure the accuracy and clarity of this document, Mass Electronics Pty Ltd assumes no liability resulting from any omissions in this document, or from misuse of the information obtained herein. The information in this document has been carefully checked and is believed to be entirely reliable with all of the necessary information included. Mass Electronics Pty Ltd reserves the right to make changes to any products described herein to improve reliability, function and design, and reserves the right to revise this document and make changes from time to time in content hereof with no obligation to notify any persons of revisions or changes. Mass Electronics Pty Ltd does not assume any liability arising out of the application or any use of any product or circuit described herein; neither does it convey licence under its patent rights or the rights of others.

Page 2 © Mass Electronics Pty Ltd 2009Edition 5.0 dated 07/01/2014

Document Management

Document Title:

eServer Setup & Site Installation Instructions

Revision History

Version Number

1.0 2009 Draft release of document, for comment.

2.0 July 2009 Full Release.

3.0 December 2010

4.0 December 2011

5.0 January 2014

Date Summary of Changes

Updates to guide for changed eServer Setup workow. Addition of information for the use of eServer with SQL Server 2008 R2 Express Edition databases. Added relevant setup information for eServer on a Windows Server 2008 R2 computer.

Updated draft document including changes in setup due to new release of eServer. Added General Troubleshooting Tips section.

Contact Details update, Style update, Internet Explorer 10 and 11 compatibility troubleshooting added, other minor information added and errors fixed.

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Contents

Chapter 1 - Preliminary Information .............................................................13

1-1 Introduction ............................................................................................................. 14

1-1.1 Systems Covered by this Manual ............................................................................ 14

1-1.2 Terminology used in this Manual ............................................................................14

1-1.3 Scope of this Technical Manual...............................................................................15

1-2 System Requirements ............................................................................................. 16

1-2.1 Minimum Computer Requirements ........................................................................ 16

1-3 Special Considerations ............................................................................................ 16

1-4 Advanced Site Considerations ................................................................................ 17

1-5 Installation Plans .................................................................................................... 17

1-5.1 Required Soware on Site Computer .....................................................................17

Chapter 2 - Installation and Configuration of eServer Soware ....................... 19

2-1 Overview .................................................................................................................. 20

2-2 Pre-installation Tasks .............................................................................................. 20

2-2.1 Overview ..................................................................................................................20

2-2.2 Remote Access, Ports and Security Information .................................................... 20

2-2.3 Setup of a Dedicated Site Computer with ADSL Connection ................................ 22

2-3 Installation of eServer Soware ..............................................................................24

2-3.1 Overview ..................................................................................................................24

2-2.4 Domain Name System (DNS) Setup ........................................................................ 24

2-3.2 Installation Steps ..................................................................................................... 25

2-4 Installation of ATOM Reports Component .............................................................. 28

2-4.1 Overview ..................................................................................................................28

2-4.2 Installation Steps ..................................................................................................... 28

2-5 Security Access to the c:\MyWebPages Directory ................................................... 30

2-5.1 Overview ..................................................................................................................30

2-5.2 Create Special User "Everyone" for c:\MyWebPages ............................................. 30

2-5.3 Configure Security Settings for Special User "Everyone" ......................................32

Chapter 3 - Configuring Internet Information Services (IIS) .............................35

3-1 Overview .................................................................................................................. 36

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Contents (Continued)

3-2 Installing Internet Information Services (IIS) .........................................................36

3-2.1 Overview ..................................................................................................................36

3-2.2 Installing IIS on Windows Server 2008 R2 ...............................................................36

3-2.3 Installing IIS on Windows 7 .....................................................................................43

3-2.4 Installing IIS on Windows Vista ...............................................................................45

3-2.5 Installing IIS on Windows XP ................................................................................... 47

3-3 Launching Internet Information Services (IIS) .......................................................50

3-3.1 Overview ..................................................................................................................50

3-3.2 Launching IIS on Windows Server 2008 R2 ............................................................50

3-3.3 Launching IIS on Windows 7 ...................................................................................51

3-3.4 Launching IIS on Windows Vista .............................................................................53

3-3.5 Launching IIS on Windows XP ................................................................................. 54

3-4 Configuring Internet Information Services (IIS) .....................................................55

3-4.1 Overview ..................................................................................................................55

3-4.2 Configure IIS on Windows Server 2008 R2, 7 and Vista .......................................... 55

3-4.3 Configure IIS on Windows XP ..................................................................................62

Chapter 4 - Configuring eServer Communications .......................................... 73

4-1 Overview .................................................................................................................. 74

4-2 Configure eServer Project Settings ......................................................................... 74

4-2.1 Overview ..................................................................................................................74

4-2.2 Launch Project for Configuration ...........................................................................74

4-2.3 Set Project Properties for the Access Database .....................................................75

4-2.4 Set Project Properties for the SQL Database .........................................................77

4-2.5 Set iComm Connection Properties .........................................................................80

4-2.6 Set iComm Connection Properties .........................................................................82

4-2.7 Save Project Settings ............................................................................................... 83

4-3 Setup SQL Server Communications ........................................................................ 84

4-3.1 Overview ..................................................................................................................84

4-3.2 Default SQL Server 2008 R2 Express Edition Settings ............................................ 85

4-4 Setup eServer Security and Access Control ............................................................ 86

4-4.1 Overview ..................................................................................................................86

4-4.2 Configure eServer Security .....................................................................................86

4-4.3 Enabling eServer Access Control ............................................................................87

4-4.4 Test eServer Connectivity........................................................................................88

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Contents (Continued)

4-5 Setup of eServer Client Computer .......................................................................... 89

4-5.1 Overview ..................................................................................................................89

4-5.2 Connection Steps ....................................................................................................89

4-5.3 Setup Crystal Reports Soware on eServer Client Computer ............................... 93

Chapter 5 - General Troubleshooting Tips ......................................................99

5-1 Introduction ........................................................................................................... 100

5-1.1 Download and Install Unsigned ActiveX Controls ................................................100

5-1.2 Bypass Proxy Server Settings ................................................................................ 102

5-2 Internet Explorer Compatibility with eServer ...................................................... 104

5-2.1 Internet Explorer 10 ............................................................................................... 104

5-2.2 Internet Explorer 11 ............................................................................................... 104

Appendix A - Upgrade Guide for eServer 1.20E or Greater ............................. 105

A-1 Overview ................................................................................................................ 106

A-2 Updating DNS Name or Static IP Address Settings .............................................. 106

A-2.1 Overview ................................................................................................................ 106

A-2.2 Updating eServer / Magellan Project Settings ..................................................... 107

A-3 Updating Internet Information Services (IIS) Settings .........................................109

A-3.1 Overview ................................................................................................................ 109

A-3.2 Updating IIS Settings on Windows Server 2008 R2, 7 and Vista .......................... 109

A-3.3 Updating IIS Settings on Windows XP ..................................................................113

Customer Assistance ................................................................................. 118

Innotech Support ............................................................................................................118

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List of Illustrations

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Example of eServer Setup Network Topology .......................................................22

Example of Forwarding Requests for Ports to Static Ip Addresses ....................... 23

Commence Installation of the eServer Soware ...................................................25

eServer Soware Licence Agreement ....................................................................25

eServer Soware Customer Information ...............................................................26

eServer Soware Installation Location .................................................................. 26

eServer Soware File Installation ..........................................................................27

ATOM Reports Component Installation Preparation .............................................28

Commence ATOM Reports Component Installation .............................................29

Select the Specific ATOM Reports Components to Install .....................................29

Edit Security Groups for c:\MyWebPages ............................................................... 30

Add the new Security Group "Everyone" ............................................................... 31

Enter the new Security Group "Everyone".............................................................31

Edit properties for Security Group "Everyone" .....................................................32

Select Full Control for Security Group "Everyone" ................................................32

Open Advanced Security Settings for Security Group "Everyone" ....................... 33

Edit Advanced Security Settings for Security Group "Everyone" ......................... 33

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Set Advanced Security Settings for Security Group "Everyone" ..........................34

Confirm Advanced Security Settings for Security Group "Everyone" .................. 34

Initial Configuration Tasks on Windows Server 2008 R2 ....................................... 37

Server Manager Window on Windows Server 2008 R2 .......................................... 38

Confirm that initial setup of your server computer is correct .............................. 38

Select Web Server (IIS) from available Server Roles .............................................39

Read the Introduction to Web Server (IIS) .............................................................39

Setup IIS options for a Windows Server 2008 R2 computer ..................................40

Confirm IIS installation options for a Windows Server 2008 R2 computer ..........40

IIS installation in progress on a Windows Server 2008 R2 computer ...................41

Review IIS installation results on Windows Server 2008 R2 .................................. 41

Validate the role Web Server (IIS) in the Server Manager window .......................42

Opening Control Panel on Windows 7 ...............................................................................43

Open Programs and Features from the Control Panel on Windows 7 ..................43

Selecting "Turn Windows Features On or O" on Windows 7 .............................. 44

Setup IIS Features on Windows 7 ...........................................................................44

Opening Control Panel on Windows Vista ........................................................................45

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List of Illustrations (Continued)

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Opening Programs and Features on Windows Vista ..................................................... 45

Opening Windows Features Menu on Windows Vista............................................ 46

Setup IIS Features on Windows Vista .....................................................................46

Opening "Add and Remove Programs" from the Control Panel in Windows XP ..47

Opening "Add/Remove Windows Components" on Windows XP......................... 47

Check if IIS is installed on Windows XP .................................................................. 48

Installing IIS from the Windows XP Installation Disk .............................................48

Adding IIS components on Windows XP ................................................................49

Launch the IIS Manager on Windows Server 2008 R2 ...........................................50

Home screen of the IIS Manager on Windows Server 2008 R2 .............................. 51

Opening Control Panel in Windows 7 ..................................................................... 51

Open Administrative Tools on Windows 7 .............................................................52

Launch IIS on Windows 7 ........................................................................................ 52

Opening Control Panel in Windows Vista ...............................................................53

Opening Administrative Tools on Windows Vista .........................................................53

Launch IIS on Windows Server ............................................................................... 54

Launch Internet Information Services on Windows XP ......................................... 54

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Open Basic Settings for Default Web Site .............................................................. 55

Configure Physical Path for c:\MyWebPages .........................................................56

Set Authentication properties for Default Web Site .............................................. 56

Edit Anonymous Authentication properties .......................................................... 57

Set Anonymous user identity .................................................................................57

Set IUSR credentials ................................................................................................ 57

Save and Exit Anonymous Authentication Setup ..................................................58

Open Default Document Menu for Default Website ..............................................58

Select Default Document index.htm ...................................................................... 59

Confirm Selection of Default Document index.htm ..............................................59

Locate the Default Document index.htm ...............................................................60

Open MIME Types for Default Web Site ..................................................................60

MIME Types Screen ..................................................................................................61

Add the new MIME Type for the Default Web Site .................................................. 61

Open Default Web Site Properties on Windows XP ...............................................62

Configure Default Web Site Identification Properties on Windows XP .................62

Configure Directory Security for Default Web Site on Windows XP ......................63

Figure 3-50:

Figure 3-51:

Authentication Methods for Default Web Site with eServer on a Domain ...........63

Open locations to Browse for Default Web Site computer ...................................64

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List of Illustrations (Continued)

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Select Location of Computer for Authentication Details ......................................64

Enable IIS Password Control with Windows XP on a Local Domain ..................... 64

Enable Windows XP IIS Password Control on a Local Domain .............................65

Authentication Methods for Default Web Site on a Standalone Computer .........65

Search for user on Windows XP standalone computer ......................................... 66

Select Authentication Name for Default Web Site on Windows XP ...................... 66

Enable IIS password control with Windows XP on a standalone computer.........67

Set Home Directory on Windows XP ......................................................................67

Set Documents for Default Web Site on Windows XP ............................................ 68

Add Document index.htm for Default Web Site on Windows XP ..........................68

Apply Document Settings for Default Web Site on Windows XP ........................... 69

Configure MIME Types on Windows XP ..................................................................69

Add new MIME Type on Windows XP ......................................................................70

New MIME Type Window .........................................................................................70

Validate two new MIME Types on Windows XP ...................................................... 71

Ensure that the Default Web Site is running on Windows XP................................71

Open the Magellan project .....................................................................................74

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Open Project Properties to enter the Access database settings ...........................75

Selecting Access database in Magellan Project Properties ...................................75

Selecting Access database Type in Magellan Project Properties ..........................76

Open Magellan Project Properties .........................................................................77

Selecting SQL database in Magellan Project Properties ....................................... 77

eServer and Chronicle Server Settings for the SQL Server ...................................78

Open iComm Server Properties in the Magellan project ......................................79

Point Properties ......................................................................................................80

Check the eServer and Chronicle Server settings for the iComm Server ............. 81

Example Device Properties for Connection 1, Device 1 ......................................... 82

Example Device Properties for Connection 2, Device 1 ......................................... 82

Validate your Device Settings with the iComm Server .......................................... 82

Save updated Magellan project settings................................................................83

Create new Magellan package ................................................................................ 83

Load the Magellan project into eServer ................................................................. 86

Open eServer Project Preferences .........................................................................86

Configure eServer Connection Security ................................................................. 87

Figure 4-19:

Figure 4-20:

Enable eServer Access Control ...............................................................................87

Entering Connection Authentication Details .........................................................88

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List of Illustrations (Continued)

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Launch Internet Explorer and Connect to eServer Computer .............................. 89

Install Magellan ActiveX Control .............................................................................90

Internet Explorer Information Bar when Installing Magellan ActiveX Control ..... 90

Internet Explorer Security Warning when Installing eServer Native Client..........91

Internet Explorer Information Bar when Running Magellan ActiveX Control ...... 91

Launch the Magellan ActiveX Control ....................................................................92

Confirm eServer connection ................................................................................... 92

Index.htm file contents ........................................................................................... 92

Launch the Crystal Reports Web Components installer .......................................93

Confirm Installation Location for Crystal Reports Web Components ..................94

Commence Installation of Crystal Reports Web Components .............................94

Crystal Reports Web Components Commencing Installation ..............................95

Crystal Reports Web Components Continuing Installation .................................. 95

Crystal Reports Web Components Installation Complete ....................................95

Message Advising that Crystal Reports Web Components are needed ................ 96

Select to Download the Crystal Reports Web Component ...................................96

Downloading the Crystal Reports Web Component .............................................97

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Local Intranet Settings in Internet Explorer ......................................................... 100

Configure IE to Download Unsigned ActiveX Controls ........................................101

Configure LAN Settings in Internet Explorer ........................................................102

Bypass Proxy Server Settings in Internet Explorer ..............................................103

Enter Proxy Server Exceptions in Internet Explorer ............................................103

Internet Explorer 10 "Broken Page" icon .............................................................104

Internet Explorer 11 "Cog" Settings Menu ...........................................................104

Internet Explorer 11 Compatibility View Settings ................................................104

Open iComm Server Properties............................................................................107

Set iComm Server Properties ...............................................................................108

Open Default Document Menu for Default Web Site ........................................... 109

Locate the Default Document index.htm .............................................................110

Accept List Change for the Default Document index.htm ................................... 110

Confirm the Default Document index.htm is First ............................................... 111

Open MIME Types for Default Web Site ................................................................111

Add a new MIME Type for the Default Web Site ...................................................112

Add the First New MIME Type for the Default Web Site .......................................112

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Figure A-11:

Open Default Web Site Properties on Windows XP .............................................113

Set Documents for Default Web Site on Windows XP .......................................... 113

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List of Illustrations (Continued)

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Add Document index.htm for Default Web Site on Windows XP ........................114

Apply Document Settings for Default Web Site on Windows XP ......................... 114

Configure MIME Types on Windows XP ................................................................114

Mime File Types Window ......................................................................................115

Add the new MIME Type on Windows XP ..............................................................115

Validate two new MIME Types on Windows XP .................................................... 115

Ensure that the Default Web Site is running on Windows XP..............................116

List of Tables

Table 1-1:

Table 2-1:

Table 4-1:

Document Chapters ................................................................................................ 15

Required Ports for an Innotech System ................................................................. 21

Default SQL Server 2008 R2 Express Edition connection settings ........................85

Page 12 © Mass Electronics Pty Ltd 2009Edition 5.0 dated 07/01/2014

eServer

SETUP AND SITE INSTALLATION INSTRUCTIONS

Chapter 1 - Preliminary Information

eServer Setup and Site Installation Instructions

1-1 Introduction

This manual is intended to provide the customer with complete and comprehensive documentation to set up and configure the Innotech eServer soware for a site computer. eServer enables local and remote client computers access to a Magellan Explorer interface from within their web browser, enabling direct access to information on the site computer.

Although the intent of this manual is to simplify the installation task, instructions contained in this manual are based on the assumption that the typical installer is familiar with the operation of the Microso Windows 7 Professional, Vista Business, or XP Professional operating systems. Furthermore, basic installation and configuration instructions are provided for sites with a Windows Server 2008 R2 computer.

Customers should familiarise themselves with the content of this manual before attempting installation and setup of eServer on their computer.

Throughout this manual there are icons to illustrate general notes and important notes, as illustrated below:

NOTE

Note - provides extra information about the details contained on the page that you should take notice of.

IMPORTANT

Important - provides information about tasks that must be completed before continuing to reach the desired outcome.

1-1.1 Systems Covered by this Manual

The manual covers the preparation and configuration of a remote computer to access and display a Magellan Explorer interface from within a web browser, while accessing information on a remote computer. This is facilitated through the Innotech eServer soware when using an Microso Internet Explorer web browser.

1-1.2 Terminology used in this Manual

In order to simplify the instructions, common terminology and references to other Innotech products are used throughout this manual. A brief description of some of the terminology is provided in this section.

eServer Client computer: any computer which is connecting to the eServer Host computer. In common scenarios, an eServer Client computer will be a laptop computer, a computer on the site's local area network or an external computer connecting to the eServer Host computer via a secure Internet connection. The eServer Client computer requires both a supported Windows operating system and Internet Explorer soware.

eServer Host computer: the computer which is running the Innotech eServer soware and has the Magellan project loaded. In common scenarios, this will be a computer on site, and accessible from computers on the local area network and computers on external networks if required. The eServer Host computer requires a supported Windows operating system.

Page 14 © Mass Electronics Pty Ltd 2009Edition 5.0 dated 07/01/2014

eServer Setup and Site Installation Instructions

DNS: Domain Name System, a naming system for computers, services or any resources on a private network.

eServer: a web-based Magellan Explorer solution that allows a remote computer to display a Magellan Explorer interface from within their web browser while accessing information on a remote computer.

iComm: Innotech's communications server used by applications soware.

IIS: Microso Internet Information Services soware. This soware enables your eServer Host

computer running capability to interact securely with connecting eServer Client computers.

IP address: a numerical label that is assigned to any device participating in a computer network that uses the Internet Protocol for communication between its nodes.

Magellan Builder: an event driven, object oriented real-time Supervisory Control and Data Acquisition package. Magellan Builder is used to create or modify a Magellan Project, which is run by Magellan Explorer or eServer soware.

1-1.3 Scope of this Technical Manual

This technical manual contains:

Table 1-1: Document Chapters

Chapter Number

Chapter Name Description

1 Preliminary Information

Installation of eServer Soware

Configuring Internet Information Services (IIS)

Configuring eServer Communications

General Troubleshooting Tips

Upgrade Guide for eServer 1.20 or Greater

Contains initialisation related information of a general nature such as computer requirements and pre-installation materials.

Contains instructions for the installation and basic configuration of the eServer soware onto a computer, and installation of the additional ATOM Reports Component if required.

Contains instructions for configuring IIS on supported Windows operating systems.

Contains instructions for the configuration of security and access control on eServer soware. Additionally, steps are provided to enable eServer to communicate with an SQL Server database.

Contains instructions for troubleshooting and resolving general issues that may arise during the installation and configuration of eServer soware.

Provides steps to upgrade an existing eServer Host computer running eServer v1.1 (with no SQL support) to eServer v1.20 or greater with SQL capabilities.

Page 15

eServer Setup and Site Installation Instructions

1-2 System Requirements

Both the eServer Host computer and any connecting eServer Client computers must meet the minimum computer requirements to ensure correct operation.

1-2.1 Minimum Computer Requirements

Supported Operating Systems:

• Windows Server 2008 R2 with Service Pack 1

• Windows 7 Professional (32-bit / 64-bit) with Service Pack 1

• Windows XP Professional 32-bit with Service Pack 3

Minimum System Requirements:

• Intel Pentium Dual-Core 2.8GHz processor or equivalent

• 2GB of RAM

• 80GB Hard Disk Drive

• 1024 x 768 display with 16-bit video card

• CD-ROM or DVD-Drive

• Keyboard and mouse of compatible pointing device

IMPORTANT

eServer software is not compatible with Windows Vista when used with Innotech ATOM and Chronicle Server software package. Additionally, the eServer Host computer as well as all eServer Client computers will require 1280 x 768 minimum display resolution when running Innotech ATOM software.

1-3 Special Considerations

The following installation considerations must be observed to ensure the proper installation and configuration of eServer, Magellan Web-Based graphics, ATOM Reports Component and Internet Information Services. The eServer soware allows five concurrent connections to the Magellan project, and the following items are required for proper operation:

• eServer v1.20 or greater installation package and required security dongle

• Magellan Builder v1.20 or greater installation package and the appropriate security dongle for installation. Magellan Builder is required for site setup only.

• Completed Magellan project

• Windows Internet Information Services (IIS) must be installed on the computer running the eServer soware according to the operating system. This is enabled on Windows 7 from the Windows Features Setup. For Windows Vista Business, and Windows XP Professional, this is supplied on the installation disks. For Windows Server 2008 R2, IIS is an additional configuration option.

• A static IP address from the ISP and proper Firewall / Router configuration if using internet access

eServer Setup and Site Installation Instructions

1-4 Advanced Site Considerations

The following installation considerations must be observed for sites with advanced data logging requirements, such as connection to an SQL Server database:

• Both the eServer Host computer and any connecting eServer Client computers must meet the minimum computer requirements to ensure correct operation. Depending on the site requirements, more advanced computer specifications may be required for the eServer Host computer, such as RAID-based redundancy systems, and a higher-end computer processor. Refer to 1-2 - System Requirements for more information.

• Consult with the site IT Manager to ensure that connecting eServer Client computers can access the eSever Host computer and the SQL Server database in a safe and secure way.

• Be aware that installing SQL Server 2008 R2 Standard Edition may take up to 60 minutes to complete. SQL Server Express 2008 R2 can take up to 20 minutes.

1-5 Installation Plans

The following installation data should be gathered and made available to the installation team in the event that connection to an SQL Server is required:

• This technical manual.

• Ensure you are logged into the computer as a System Administrator when installing soware and commissioning eServer Host and eServer Client computers

• Site Information Technology security and installation requirements

• Magellan Builder security dongle to configure project settings. Magellan Builder is required for site setup and project modifications only. You may remove the dongle once the site is commissioned.

• eServer security dongle for the eServer Host computer. This must remain connected to the eServer Host computer in order for eServer to run.

• For the setup of eServer Client computers that require access to eServer generated Crystal Reports, you may choose to download the Crystal Reports for Web Components package from the Innotech website and install it manually as it is a 100MB file download.

• DNS name or static IP address of the SQL Server computer.

• Name of the SQL Server Database being used for point logging.

• Any other data source as it becomes known

1-5.1 Required Soware on Site Computer

The following soware needs to be installed on the site computer.

• Magellan Builder v1.20 or greater with security dongle. You may remove the Magellan Builder security dongle once setup is completed.

• eServer v1.20 or greater with security dongle. The eServer security dongle must remain connected to the eServer Host computer in order for eServer to run.

• ATOM Reports Component

• iComm Communication Server

• Windows Internet Information Services (IIS)

NOTE

The eServer software may be used on an intranet (internal Ethernet), externally via the internet or both.

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eServer Setup and Site Installation Instructions

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eServer

SETUP AND SITE INSTALLATION INSTRUCTIONS

Chapter 2 - Installation and Configuration of eServer Soware

eServer Setup and Site Installation Instructions

2-1 Overview

This section provides an overview of the steps required for the installation and basic configuration of the eServer soware onto a computer, and installation of the additional Magellan Crystal Report additions if required.

NOTE

The installation program for eServer v1.20 or greater automatically creates and congures the necessary web page les on your computer in the location c:\MyWebPages. Once eServer and the ATOM Reports Component (if required) have been installed, you will have to check the security settings for c:\MyWebPages and your computer's Internet Information Services Settings.

See the following for more information:

• 2-5 Security Access to the c:\MyWebPages Directory

• Chapter 3 - Configuring Internet Information Services (IIS)

2-2 Pre-installation Tasks

2-2.1 Overview

Prior to installing eServer v1.20 or greater there are a series of pre-installation tasks to undertake. This includes gathering all the required information to make the installation process easier, and preparing site computer security settings to facilitate an easy setup process.

IMPORTANT

Many of the processes within the Pre-installation Tasks assume a moderate to high degree of technical IT expertise. It is recommended to consult with the site IT Manager for assistance and site specic security settings where required.

2-2.2 Remote Access, Ports and Security Information

2-2.2.1 Internet Access

You may use an existing and available Broadband Cable/ADSL Internet Connection, however in this scenario the site will need to have a DNS name or static IP address setup through the Internet

Service Provider (ISP), and also allow the opening of Ports through their Firewall / Router.

NOTE

If the site IT Sta deny the setup of required ports, a separate ADSL internet connection will need to be provided to a dedicated computer. This computer can be congured with a Static External IP address and congured to have Port Forwarding. In this instance, IT Sta will only need to enable Port 80 for internet connection and accept outgoing connections on 1433, 20000 and 20001, not incoming through their own Firewalls. Regardless, the computer running eServer and iComm needs to have the full incoming and outgoing connections to the Ports setup.

eServer Setup and Site Installation Instructions

2-2.2.2 Port Forwarding and Firewalls

The following Ports are required to be opened through the Firewall to allow incoming and outgoing connections to specific parts of the Innotech System.

Table 2-1: Required Ports for an Innotech System

Required Ports Usage

Port 80 Standard Internet Port

Port 20000 Innotech Communications Server (iComm)

Port 20001 Innotech eServer Graphics

Port 21000 Innotech Facility Manager (if required)

Port 1433 (TCP) SQL Server Express database

Recommended Additional Ports

Port 5900 For VNC (Virtual Network Computing)

Port 21 For FTP (File Transfer Protocol)

Port 1723 For VPN (Virtual Private Network)

Optional Ports Usage

Innotech Chronicle Manager remote communications with the

Port 8227, 8228, 8230

Port 3389

Chronicle Server (if required)

For Remote Desktop (mstsc)

Enabling VNC, FTP or VPN assists with remote site access to the computer for management and

file transfers. This is optional but highly recommended as it allows remote diagnostics, analysis and troubleshooting of site problems if they occur.

Enabling Ports 8227, 8228 and 8230 is only necessary for remote access using Chronicle Manager

to configure the site Chronicle Server.

The HASP security dongles used by eServer and Magellan do not fully support Remote Desktop.

You will not be able to launch eServer or Magellan through Remote Desktop.

NOTE

At a minimum ensure to enable Port 80 (Internet), Port 1433 (SQL database), Port 20000 (iComm) and Port 20001 (eServer graphics).

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eServer Setup and Site Installation Instructions

2-2.2.3 Security Information

Both iComm and eServer are resistant to denial of service attacks from unauthenticated clients, and both support 32-bit encryption with initial login challenge/response authentication. If a client's login name and passwordis not authenticated immediately by eServer or iComm, the connection is terminated.

Both servers have been tested for buer overrun attacks, and both servers have an audit trail of connection attempts. It is not possible, even with a custom-written rogue program that manages proper authentication, for any program to connect to either of these servers and execute a file or download unauthorised data from the server. Neither of these programs currentlycontains functionality to allow file downloads, server-side execution, or any kind of interactive login.  To setup access over the internet, you will need to open Ports 80, 1433, 20000 and 20001through the Firewall to transmit and receive data. Then acceptincoming connections, and Port Forward from the external static IP address, to the internal static IP address of the computer running the iComm Server and eServer soware.You will be able to see who has logged in via the audit trails, even from an eServer Client computer.

From the eServer Client computer, only ports 80, 1433, 20000 and 20001 need to be open for an outgoing connection.

2-2.3 Setup of a Dedicated Site Computer with ADSL Connection

2-2.3.1 Overview

This section provides detailed information for configuring a site computer with a dedicated ADSL connection for running the eServer soware. Refer to Figure 2-1 for an example eServer setup network topology.

Figure 2-1: Example of eServer Setup Network Topology

eServer Setup and Site Installation Instructions

2-2.4.1 Computer Setup

Once the ADSL connection to the eServer Host computer is completed, the computer must be protected. The following is required to complete this step:

• Antivirus soware from a reputable provider. Some antivirus and security soware will block eServer communication and port traic by default. If this occurs, allow the required communications on the computer. Refer to the specific antivirus or security soware help manual for more details on how to do this.

• Firewall enabled and configured - either Windows firewall or third party soware. Ensure to enable the required ports for eServer communications.

• Administration rights on the computer with a valid username and password

• Static IP address for the ADSL connection

• Static IP address on the local computer

2-2.3.2 Router Setup

1. Set up the computer with a temporary IP address and make it the same as the default IP range

of the ADSL router being used.

2. Log onto the router and set a new username and password. Go to the Port Settings (generally

found in Security) and allow the ports described previously in 2-2.2.2 Port Forwarding and

Firewalls.

3. You will need to forward the requests for each Port to the static IP address of the computer

running iComm and/or eServer as shown below in Figure 2-2 (Please note that this screenshot is for soware that is specific to this router, and may vary depending on the brand and model of the router).

Figure 2-2: Example of Forwarding Requests for Ports to Static Ip Addresses

Page 23

eServer Setup and Site Installation Instructions

2-2.4 Domain Name System (DNS) Setup

To use eServer with an SQL Server on the dedicated site computer and remotely you will both need internal and external access to iComm. To do this, you will need to use an actual DNS name that is accessible from the External and Internal Addresses. In most projects with stand-alone computers accessing the internet the router is basic and is not a DNS server.

Use the following site to set one up.

Go to http://dyn.com and create a DNS account (these are not expensive and are very reliable). Eg: sitename.dyndns.org

Download the Dynamic DNS Updater and install it on your Site computer. This will ensure the External Address is always linked to the DNS name.

2-3 Installation of eServer Soware

2-3.1 Overview

The installation program for eServer v1.20 or greater automatically installs all web page files on your computer to work with minimal user intervention.

The following steps describe the process to install the eServer soware onto a site eServer Host computer.

IMPORTANT

Ensure that the eServer Host computer meets the minimum specications outlined in 1-2 System Requirements before installing the eServer software. Ensure that you have congured and DNS and Port Security settings prior to installation, as during installation you will be asked to enter this information.

NOTE

There are common installation steps for all supported Operating Systems. Any specic dierences are described at the relevant section in the document.

eServer Setup and Site Installation Instructions

2-3.2 Installation Steps

Launch the eServer Installation Program. From the Setup window, select Next to commence installation, as illustrated below in Figure 2-3.

Figure 2-3: Commence Installation of the eServer Software

Read and acknowledge the eServer Soware Licence Agreement, as illustrated below in Figure 2-4. Click Yes to continue.

Figure 2-4: eServer Software Licence Agreement

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eServer Setup and Site Installation Instructions

Enter the Customer Information for your eServer soware installation, as illustrated below in Figure 2-5. Click Next to continue.

Figure 2-5: eServer Soware Customer Information

Confirm the eServer soware installation location, as illustrated below in Figure 2-6. Click Next to continue.

Figure 2-6: eServer Soware Installation Location

eServer Setup and Site Installation Instructions

Wait wait a few minutes as the eServer soware is installed on your computer, as illustrated below in Figure 2-7.

Figure 2-7: eServer Software File Installation

When the eServer soware installation process is completed, click Finish to close and exit.

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eServer Setup and Site Installation Instructions

2-4 Installation of ATOM Reports Component

2-4.1 Overview

The ATOM Reports Component allows for advanced report generation from Magellan or eServer soware using the Innotech ATOM soware. This is a separate optional install which is required for the generation of ATOM Reports.

NOTE

The ATOM Reports Component is intended to work in a system where the Magellan or eServer Software is accessing data stored in a SQL Server database. This is part of a system utilising the Innotech ATOM software.

See the following for more information:

• Chapter 4 - Configuring eServer Communications

2-4.2 Installation Steps

Launch the ATOM Reports Component Installation Program. The program will detect your system configuration to install the required files, as illustrated below in Figure 2-8.

Figure 2-8: ATOM Reports Component Installation Preparation

eServer Setup and Site Installation Instructions

Click Next to commence installation, as illustrated below in Figure 2-9.

Figure 2-9: Commence ATOM Reports Component Installation

Select the specific ATOM Reports Component items to install. The default is to install the files required for both the Magellan and eServer soware, as illustrated below in Figure 2-10. Click Next to continue.

Figure 2-10: Select the Specic ATOM Reports Components to Install

When the ATOM Reports Component installation process is completed, click Finish to close and exit.

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eServer Setup and Site Installation Instructions

2-5 Security Access to the c:\MyWebPages Directory

2-5.1 Overview

To enable eServer Client computers connection and access to the contents of the c:\MyWebPages directory, you will need to configure folder security settings. This allows eServer Client computers to access to necessary files of the eServer project.

NOTE

You will need to enable security access to a user called "Everyone", and then customise the security settings for "Everyone". If the user "Everyone" already exists for this directory, check that the suitable security and access settings have been enabled for this directory.

2-5.2 Create Special User "Everyone" for c:\MyWebPages

Navigate to c:\MyWebPages on your computer. Right-click on the MyWebPages folder and select Properties from the popup menu. Select the Security tab and click Edit to change permissions, as

illustrated below in Figure 2-11.

Figure 2-11: Edit Security Groups for c:\MyWebPages

+ 88 hidden pages

Innotech eServer User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1 - Preliminary Information

1-1 Introduction

1-1.1 Systems Covered by this Manual

1-1.2 Terminology used in this Manual

1-1.3 Scope of this Technical Manual

Table 1-1: Document Chapters

1-2 System Requirements

1-2.1 Minimum Computer Requirements

1-3 Special Considerations

1-4 Advanced Site Considerations

1-5 Installation Plans

2-1 Overview

2-2 Pre-installation Tasks

2-2.1 Overview

2-2.2 Remote Access, Ports and Security Information

Table 2-1: Required Ports for an Innotech System

2-2.3 Setup of a Dedicated Site Computer with ADSL Connection

Figure 2-1: Example of eServer Setup Network Topology

Figure 2-2: Example of Forwarding Requests for Ports to Static Ip Addresses

2-2.4 Domain Name System (DNS) Setup

2-3.1 Overview

2-3.2 Installation Steps

Figure 2-3: Commence Installation of the eServer Software

Figure 2-4: eServer Software Licence Agreement

Figure 2-7: eServer Software File Installation

2-4 Installation of ATOM Reports Component

2-4.1 Overview

2-4.2 Installation Steps

Figure 2-8: ATOM Reports Component Installation Preparation

Figure 2-9: Commence ATOM Reports Component Installation

2-5 Security Access to the c:\MyWebPages Directory

2-5.1 Overview

2-5.2 Create Special User "Everyone" for c:\MyWebPages

Figure 2-11: Edit Security Groups for c:\MyWebPages