InnoMedia MTA8328-1 Administrator's Manual

InnoMedia MTA8328-1 Administrative Guide

InnoMedia

MTA8328-1E

Administrative Guide

Feb 2016

www.innomedia.com

InnoMedia MTA8328-1 Administrative Guide

About This Document

This document shows the usage of all the features available of MTA8328-1. It includes features, feature descriptions, and their associated provisioning tags. More details about the provisioning tags and the default values are given in the Appendix (A2) section.

Revision History

Date

Version

Notes

2013/08/27

V1.0

Based on firmware V1.0.3.4

2013/09/23

V1.1

Based on firmware V1.0.5.2

2013/10/16

V1.2

Based on firmware V1.0.7.1

2014/01/08

V1.3

Based on firmware V4.0.0.2

2014/04/14

V1.4

Based on firmware V4.0.0.8

2014/04/30

V1.41

Based on firmware V4.0.0.10

2014/06/24

V1.5

Based on firmware V4.0.1.1

2014/08/08

V1.6

Based on firmware V4.0.2.1

2014/08/27

V1.7

Based on firmware V4.0.4.0

2014/10/28

V1.72

Based on firmware V4.0.4.0

Note: Adding SIP NOTIFY for GR909

2014/12/11

V1.73

Based on firmware V4.0.5.8

2015/02/05

V1.8

Based on sip firmware version V4.0.6.2

Based on IMS-sip firmware version V4.1.0.2

2015/02/27

V1.9

Based on sip firmware version V4.0.7.7

Based on IMS-sip firmware version V4.1.0.2

2016/02/19

V1.91

Based on sip firmware version V 4.0.9.1

Based on IMS-sip firmware version V4.1.0.2

InnoMedia MTA8328-1 Administrative Guide

Table of Contents

1 INTRODUCTION .............................................................................................................................. 6

1.1 PRODUCT OVERVIEW ......................................................................................................................... 6

1.2 PACKAGE CONTENTS .......................................................................................................................... 6

1.3 SETUP ............................................................................................................................................. 6

2 HOME – DEVICE STATES .................................................................................................................. 8

3 NETWORK ..................................................................................................................................... 10

3.1 IP ADDRESS .................................................................................................................................... 10

3.1.1 Ethernet IP Address Setting .................................................................................................. 10

3.1.2 Ethernet ................................................................................................................................ 11

3.1.3 Host and DNS Servers ........................................................................................................... 12

3.1.4 Master DNS ........................................................................................................................... 13

3.1.5 TOS Setting ........................................................................................................................... 13

3.1.6 Dynamic DNS ........................................................................................................................ 14

4 TELEPHONY ................................................................................................................................... 16

4.1 PROFILE CONFIG ............................................................................................................................. 16

4.1.1 Profile Setting ....................................................................................................................... 16

4.1.2 SIP Server Setting .................................................................................................................. 17

4.1.3 Codec Setting ........................................................................................................................ 21

4.1.4 SIP Timer Setting ................................................................................................................... 22

4.1.5 DigitMap Setting ................................................................................................................... 24

4.1.6 Feature and Service Code Setting ......................................................................................... 29

4.1.7 Fax Setting ............................................................................................................................ 30

4.1.8 CDR Setting ........................................................................................................................... 31

4.2 PORT CONFIG ................................................................................................................................. 32

4.2.1 SIP Account Setting ............................................................................................................... 32

4.2.2 Features Setting .................................................................................................................... 33

4.2.3 Line Setting ........................................................................................................................... 34

4.2.4 Speed Dial ............................................................................................................................. 35

4.2.5 IMS related SIP settings ........................................................................................................ 35

4.3 TELEPHONY REGION AND MISC SETTING .............................................................................................. 36

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4.3.1 Media Port Setting ................................................................................................................ 36

4.3.2 Regional Setting .................................................................................................................... 37

4.3.3 Tone Cadence Setting ........................................................................................................... 38

4.3.4 Ring Cadence Setting ............................................................................................................ 40

4.4 LINE DIAGNOSTICS ........................................................................................................................... 41

4.4.1 GR909 Tests: triggering from the WEB Administrative Console ........................................... 41

4.4.2 GR909 Tests: triggering from SIP NOTIFY Message .............................................................. 42

5 SYSTEM ......................................................................................................................................... 43

5.1 ACCOUNT SETTINGS ......................................................................................................................... 43

5.1.1 Administrator Account Setting ............................................................................................. 43

5.1.2 User Account Setting ............................................................................................................ 43

5.2 PAGE PERMISSION ........................................................................................................................... 44

5.3 FIRMWARE UPLOAD ......................................................................................................................... 45

5.4 REBOOT ......................................................................................................................................... 45

5.5 RESTORE TO FACTORY ...................................................................................................................... 46

5.6 RESTORE USER SETTING .................................................................................................................... 46

5.7 PROVISIONING SETTING .................................................................................................................... 47

5.7.1 Provision Server Setting ........................................................................................................ 47

5.8 EMS SETTING ................................................................................................................................. 50

5.8.1 EMS Server ............................................................................................................................ 50

5.9 SNMP SETTING .............................................................................................................................. 52

5.10 TRACE LOG..................................................................................................................................... 52

5.10.1 Trace Log Setting ............................................................................................................. 52

5.11 REMOTE ACCESS ............................................................................................................................. 55

5.11.1 Remote Access Setting ..................................................................................................... 55

5.12 SYSTEM TIME ................................................................................................................................. 56

5.12.1 Time Setting ..................................................................................................................... 56

5.13 LANGUAGE ..................................................................................................................................... 57

5.14 PING HOST ..................................................................................................................................... 57

5.15 CONFIG FILE ................................................................................................................................... 58

5.15.1 System Config ................................................................................................................... 58

5.16 CERTIFICATE & KEY .......................................................................................................................... 58

6 TROUBLESHOOTING ...................................................................................................................... 59

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6.1.1 Telephone has no dial tone ................................................................................................... 59

APPENDIX A1. LED STATES ..................................................................................................................... 60

InnoMedia MTA8328-1 Administrative Guide

1 Introduction

1.1 Product Overview

MTA8328-1 uses your broadband connection to deliver voice quality and features equivalent to those of the PSTN. It is compatible with standard analog telephone sets, and it is very easy to install and configure.

MTA8328-1 can be connected via Ethernet (to a router or a corporate LAN network) to obtain network connectivity.

1.2 Package Contents

The MTA8328-1 package comes with the following items:

Item List

Quantity

MTA device

1

AC/DC Power Adapter

1

USB Cable

1

Ethernet Cable

1

1.3 Setup

This section provides a step-by-step procedure to install the MTA8328-1 and setup the system for connecting to a broadband network.

Follow these steps to setup the MTA to the router or network.

Step 1

Network – Connect the Ethernet cable into the “WAN” port on the MTA and connect the other end into an available Ethernet port on the router LAN port or Ethernet switch port.

Step 2

Phone – Connect your phone to the “PHONE” port on the MTA.

Step 3

Power – Connect the supplied black USB cable into the micro USB port “PWR” on the MTA

and connect the other end of the USB cable “Type A” into the AC/DC adapter, then

connect the AC/DC adapter to a power outlet.

Step 4

Go off-hook on the connected telephone and dial “***1” and listen to the IP address played out by the device. Please make a note of the IP address which can be used later to

access the device web GUI.

Access to InnoMedia web site to download the administrative user’s guide for detailed

descriptions of MTA8328-1E.

http://www.innomedia.com/documentation-center/

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Figure 1. Setup the MTA device to the router or network switch

(press ***1 on the phone to obtain IP address of the MTA)

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2 Home – Device States

Login Screen

Setup and Configuration of the MTA8328-1 can be managed via a Web Browser interface. Once the MTA is connected as outlined in Figure 1 proceed to access and configure the MTA8328-1 via a Web Browser interface with a PC connected on the same router as the MTA, or on the same LAN network as the MTA.

Figure 2. Login Screen (Username and Password)

The default Username is: admin

The default Password is: password Press ***1 on the phone which connects to the MTA and get IP address of the MTA.

Note: The username and password are based on the desire of the service provider.

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Home Page

The Home page displays the device’s current status.

Figure 3. Current status of MTA8328-1 network connection, account registration, and firmware

information

Registration

Successfully REGISTERED with SIP proxy

Not currently REGISTERED with SIP proxy

Account disabled

State

on hook state

off hook state

Channel Information

VoIP SIP User ID, Name, Registration Status, and Line State.

System Information

MAC Address, Date and Time, System Up Time, and Last Provisioning Status.

Version Information

Hardware Version and Firmware Version.

Network Information

Network connection information and type of connection.

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3 Network

The Network page allows to configure the MTA8328-1 network parameters.

3.1 IP Address

Configuring the IP address parameters for this device. The MTA 8328-1 supports the following methods to acquire IP address: DHCP, Fixed IP.

3.1.1 Ethernet IP Address Setting

Configure the IPv4 IP address for the device. Click the “IP Address” menu from the left panel.

Note: The marked area of Figure 4 will only be displayed when Fixed IP is selected.

Figure 4. Ethernet IP Address Setting

3.1.1.1 IPv4 Setting

Field Name

Description

Connection Method

Available options:

 DHCP  Fixed IP

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3.1.2 Ethernet

Figure 5. Ethernet Setting

Figure 6. Autonegotiation Disabled

Field Name

Description

Enable MAC cloning

Allows you to enable MAC Cloning, and set the MAC Address you wish to clone.

WAN Mac Address

Enter the Mac address you wish to clone.

Link Setting

Allows you to set MTA8328-1 Link Mode and Link Speed. If Auto-Negotiation is Enabled, Link Mode and Link Speed are Autonegotiated, and if Disabled, you can configure the Link Mode and Link Speed. When Auto-negotiation is disabled, more options are available for you to configure. Note: Both Link Mode and Link Speed Provisioning Tags should be added at the same time.

Autonegotiation

When this box is checked, both the MTA and the connected switch will automatically negotiate link mode and speed.

Link Mode

Force Ethernet connection to desired duplex mode. (This option will not be displayed if Autonegotiation mode is enabled)

Link Speed

Force Ethernet connection to desired link speed. (This option will not be displayed if Autonegotiation mode is enabled)

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3.1.3 Host and DNS Servers

Configure the host and the DNS server information provided by your network operator.

Figure 7. Configuring the host information on the device

Field Name

Description

Host Name

Configure the host name for the device.

Domain

Configure the domain name for the device.

DNS Server Setting

Allows configuration of up to three DNS Servers.

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3.1.4 Master DNS

“Master DNS” is the IP address of the domain name server specified by the telephony service provider rather than the internet service provider. If “Master DNS” is configured, the MTA gets related services

from this configured server and performs voice communication functions. The MTA acquires DNS server information from the following methods in the priority shown.

1. Master DNS

2. DHCP Option (Ethernet IP Address Setting)

3. Manually configured DNS (Host and DNS Servers)

Figure 8. Configuring the Master DNS Information

Field Name

Description

DNS Server

Configure the DNS information specified by the VoIP service provider.

3.1.5 TOS Setting

ToS (Type of Service) is a part of the IPv4 header which is used for precedence, or in other words categorizing traffic classes. In summary, the higher the value of the IP Precedence field, the higher the priority of the IP packet. In the more modern form, the ToS is used for DSCP.

Figure 9. ToS Setting

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Field Name

Description

TOS Setting

Host Traffic: Use the configured TOS value to tag data traffic other than SIP or RTP packets.

VoIP Signal Traffic: Use the configured TOS value to tag SIP signaling packets.

Voice Traffic: Use the configured TOS value to tag RTP packets.

3.1.6 Dynamic DNS

Dynamic DNS (DDNS) updates a name server in the Domain Name System (DNS) with the active DNS configuration of its configured hostnames, addresses or other information.

If this feature is used, click the “Add” button and the DDNS Entry Setting Page will display, as shown in

below.

Figure 10. DDNS Setting

Field Name

Description

Service Provider

The DDNS service provider.

Dynamic DNS Enable

DDNS Setting allows you to configure your Dynamic DNS Service Provider.

Domain Name

The domain name that is assigned to this MTA device.

User Name

The user name used for the selected DDNS

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to authenticate this MTA device.

User Password

The password used for the selected DDNS to authenticate this MTA device.

Check Interval

The interval for this MTA device to check its IP address, and to report to the DDNS if IP address has changed.

Force Update Interval

The interval for this MTA device to update its current IP address to the DDNS no matter IP address has changed or not.

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4 Telephony

The Telephony section is used to configure SIP Parameters such as the SIP Proxy, SIP Domain and SIP User Account.

Figure 11 Configuring Telephony options

4.1 Profile Config

Profile List – List of profiles created. Up to 4 profiles can be created.

Profiles include SIP Server/Proxy Settings, Codec Settings, SIP Timer Settings, Digitmap Settings, FXS Settings, Feature and Service Code Settings, Fax Settings and Regional Settings which are described in the following sections.

Add Click Add to create a new profile. Then enter the desired Profile Name in the Profile Name field

Save

Save a profile.

Edit Edit the existing profile.

Delete

Delete the profile.

4.1.1 Profile Setting

Figure 12. Setting up the profile name.

Field Name

Description

Profile Name

Set up your profile name

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Figure 13. Up to 4 Profile ID(s) can be created and displayed.

Profile ID

Up to 4 profiles can be created. (The profile ID correspond with the No. in Profile List.)

4.1.2 SIP Server Setting

Figure 14. SIP Server Settings—SIP Proxy

Figure 15. SIP Proxy Settings – SIP Option

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Field Name

Description

SIP Proxy Server

Proxy Server

IP/FQDN of SIP Server. Can enter more than 1 proxy by separating each with a comma (,).

Local SIP Port

SIP port used by MTA

Preferred Transport Protocol

TLS, TCP, UDP

MTA uses the defined value or the queried result from DNS SRV. Default setting is UDP.

Enable Outbound Proxy

Enable/Disable Outbound Proxy  Checked (enabled): the MTA does DNS

A record lookup only.

 Unchecked (disabled): the MTA does

both DNS SRV and A record lookup. The server may respond with additional A records for SRV requests.

SIP Domain

Domain name of SIP service provider, used as part of user URI.

Access Network Info

RFC 3455 P-Access-Network-Info header support.

Allowed for Reg Retry

List of error codes that respond to REGISTER requests. The MTA will continue to retry register only for error codes in this list. A negative list can be created by putting a leading ~ in front of the list; this will cause the MTA to not retry to REGISTER when it sees any of these error codes. This can prevent an infinite loop of REGISTERRESPONSE(s)

SIP Ping Proxy

MTA sends SIP OPTION ping message to an assigned server as a keep-alive message.

SIP Option

100 Rel Support

Enable 100 Rel response support.

Enable Switching Proxy in Response to DNS SRV Priority Change

When this item is enabled, whenever the MTA sends REGISTER requests and the SRV TTL has expired, it performs an SRV query and the MTA will switch to the most preferred SIP server (lowest priority) in the SRV query response.

If this item is disabled, the MTA stays with the currently registered SIP proxy and only

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saves the SRV query results. However, if the current SIP proxy is unreachable, or the MTA reboots and starts a new DNS query process, the MTA will then register to the most preferred SIP server (lowest priority) in the SRV query response.

Disable Rport Support

Do not append rport (received port number) in the Via header.

Notify Flash Support

Send a SIP NOTIFY hook flash event message during the call when detect a hook flash.

Info Flash Support

Send a SIP INFO hook-flash event message during the call when detect hook flash.

Short header Support

Send SIP Headers in short format (compact form) to reduce message packet size.

Enable Reregistration Credential

Enable Re-registrations to carry the previous successful authentication credentials.

OutOfBand DTMF by SIP

Use SIP NOTIFY to send DTMF.

RFC2833 DTMF

Use RFC2833 for sending DTMF digits.

Available options:  Negotiated – MTA and SIP Server

negotiate if 2833 is enabled or not.

 Always off – 2833 is never used.  Always on – 2833 is always used.

Send EndOfDial Pound

Enable the inclusion of "#" in the INVITE when using "#" as the end of dialing command.

Send UA Header

Allow MTA to send UA Header in SIP message.

UA Header Format

UA Header sent out is modifiable.

(Note: If “Short header Support” is enabled,

there will be no UA Header in SIP messages.)

Available parameters:

 Model name ($MOD)  MAC ($MAC)  Version ($VER)  Config file last loaded ($CFG)

Example Syntax: $MOD $MAC $VER $CFG.

Output: SIP User-Agent: MTA-8328-1E 001099112233 V1.0.0.0

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/Provisioning/Config/xyz.cfg

Refer at End of 3way Call

Send REFER when mixer hangs up, so the other two parties can continue the conversation.

Trusted Proxy Only

Use only trusted proxies. Only use proxies in the Proxy Server list or ignore the request.

Accept rsync

When enabled, device will re-provision when an rsync is received, and reboot if a check-sync is received.

Call Hold with Zero IP

Use 0.0.0.0 in SDP for hold.

InnoMedia MTA8328-1 Administrative Guide

4.1.3 Codec Setting

Configure allowable voice codecs by service providers for telephony services.

Figure 16. Codec Setting

Field Name

Description

Preferred Codec List

List the Codecs to be enabled for this profile and the order of importance.

Available Codecs:

 PCMU/8000 – Set Ptime  PCMA/8000 – Set Ptime  G723/8000  G726-32/8000  G729/8000  iLBC/8000

Telephone Event

2833 payload type

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4.1.4 SIP Timer Setting

SIP timers define the transaction expiration timers, retransmission intervals when UDP is used as a transport, and the lifetime of dynamic TCP connections. The retransmission and expiration timers correspond to the timers defined in RFC 3261.

Figure 17. SIP Timer Setting

Field Name

Description

Basic Timer

Round Trip Time Estimate (T1)

Estimated time it takes for a packet to make a round trip from the device to the far end and back.

Max Retransmit Interval (T2)

The maximum retransmit interval for nonINVITE requests and INVITE responses.

Invite Retry Times

The number of times the device will send an INVITE if no response to initial INVITE.

Non Invite Retry Times

This field specifies the maximum number of times that a SIP message other than an INVITE request gets retransmitted. According to RFC3261, Non-INVITE requests are retransmitted at an interval which starts at T1 and doubles until it hits T2.

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Register Expiration Time

Time to wait after a registration before it expires.

 Generic SIP version: If the timer is set to

be x seconds, the MTA re-registers at 90% of the expiration time (e.g., x*0.9 seconds).

 IMS version: If value is greater than

1200 sec, the MTA will re-register 600 seconds before registration time expires. If less than or equal to 1200 seconds, it will re-register when half of the expiration time expires.

Register Retry Interval

The time interval in seconds in which the SIP Device will retry registration when the retry interval expires, after a SIP Registration failure. It also depends on the “Allowed for

Registration Retry” configuration if it will try

again or not.

Session Timer

Signal Bullet Interval

Signal keep alive packet, time between sending a blank keep-alive UDP packet.

Min Session Timeout

Enable session Audit.

SIP Ping Interval

Time interval to send SIP OPTIONS ping messages.

RTP Bullet Interval

RTP keep alive packet, time between sending an empty packet to keep a port open.

InnoMedia MTA8328-1 Administrative Guide

4.1.5 DigitMap Setting

Digitmaps are templates that match different sequences of digits that users dial as part of their interaction with their phone system. After the user dials, when there is a match between the digits dialed and the digitmap, the MTA device sends the digits to the server to initiate the call. If there is no match, the system waits for the user to enter more digits or press the send key to indicate dialing is complete.

Load the SIP device with this digitmap pattern which corresponds to the dial plan selected by the service operator. The digitmap is expressed in a format derived from the UNIX system command, “egrep.” You must build the digit map based on the dialing plan which you wish to support.

Figure 18. DigitMap Setting

Field Name

Description

Digitmap

Define patterns of dial strings that the MTA can send to the SIP server when the pattern has been met, and not have to wait for the InterDigit Time out or the Critical Timeout. This helps improve call completion times.

Digitmap Timer

Critical Timeout

Short timeout if match digitmap .T pattern.

Inter Digit Timeout

Time to wait between digits being dialed before assuming no more entries are to be made. This is required to ensure a pause in dialing does not trigger an incomplete number to be sent to the SIP server.

Digitmap Action

Early Bailout

If a dialed number does not match any digitmap pattern, call a predefined bailout number. This number may be configured as an announcement to inform the user that this is an invalid number.

BailOut Number

The outgoing number when early bail out enabled.

Support Pound

If enabling this feature, press pound after

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Char

dialing numbers, the MTA will dial out immediately without waiting for the expirations of associated timers, e.g., “Critical Timeout” and “Inter Digit Timeout” timers.

4.1.5.1 A Digitmap Example

0

Local operator

00

Long distance operator

xxxx

Local extension number

8xxxxxxx

Local number

#xxxxxxx

Shortcut to local number at other corporate sites

[0-9*].#

Any dialed numbers followed by a “#” sign

*xx

Star services

91xxxxxxxxxx

Long distance number

9011 + up to 15 digits

International number

The dial plan described above results in the following digit map:

(0| 00|[1-7]xxx|8xxxxxxx|#xxxxxxx|*xx|91xxxxxxxxxx|9011x.T|[0-9*].#)

4.1.5.2 Digitmap syntax

A DigitMap, according to this syntax, is defined either by a (case insensitive) “String” or by a “list of strings” over which the SIP Device will attempt to find a shortest possible match. Regardless of the above

syntax, a timer is currently only allowed if it appears in the last position in a string. Each string in the list is an alternate numbering scheme.

The formal syntax of the digit map is described by the following notation:

Digit ::= “0” | “1” | “2” | “3” | “4” | “5” | “6” | “7” | “8” | “9”

Timer ::= “T” | “t” -- matches the detection of a timer

Letter ::= Digit | Timer | “#” | “*” | “A” | “a” | “B” | “b” | “C” | “c” | “D” | “d”

Range ::= “X” | “x” -- matches any single digit

| “[“ Letters “]” -- matches any of the specified letters

Letters ::= Subrange | Subrange Letters

Subrange ::= Letter -- matches the specified letter

| Digit “-” Digit -- matches any digit between first and last

Position ::= Letter | Range

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StringElement ::= Position -- matches an occurrence of the position

| Position “.” -- matches an arbitrary number of occurrences of the position, including 0

String ::= StringElement | StringElement String

StringList ::= String | String “|” StringList

DigitMap ::= String | “(“ StringList “)"

4.1.5.3 FXS Setting

FXS port configuration allows you to set parameters based on the requirements of the telephony connections. You can alter the default settings and fine-tune the parameters for specific needs. For example, you might need to configure the ring timeout duration dependent on your needs. You can set the following configuration parameters for an FXS port:

Figure 19. FXS Setting

Field Name

Description

Basic Setting

Polarity Reversal

Enable Polarity Reversal – Tip and Ring are reversed when a call is answered.

Max Flash Hook Timer

The maximum flash hook needs to last X ms before MTA treats it as a Flash Hook.

Min Flash Hook Timer

The minimum flash hook needs to last X ms before MTA treats it as a Flash Hook.

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Dtmf Level

The level of Dual Tone Multi Frequency tone.

Tone Timer

Busy Tone Timeout

Busy Tone will play for xx seconds and then drop the call.

Delay Busy Tone

Play the Busy Tone when remote side hangs up, while the local side keeps the phone off hook.

Warning Tone Timeout

When the remote side hangs up, after the busy tone time out, the device will start to play warning tone for this period of time.

Ring Timeout

Will ring a line for this period of time and then drop the call.

Dial Tone Timeout

Will play Dial Tone for this period of time and then play fast busy.

OSI/PolarityRevers al Interval

When a call is terminated and OSI is enabled, Reverse Tip and Ring for X ms.

Jitter Buffer Setting

Jitter Buffer Mode

Fixed or adaptive jitter buffer support. Available Options:  Adaptive – Jitter Buffer Size changes

during the call in response to network conditions.

 Fixed – Jitter Buffer Size stays at the

programmed value.

Jitter Buffer Size

Available Options:

40, 60, 80, 100, 200, 300, 400, 500, 600 (ms)

Adaptive Jitter Buffer

Max Jitter Buffer Size

The maximum Jitter Buffer Size that will be used in a call.

Target Jitter Buffer Size

If network conditions are good, and no late packets are detected, the jitter buffer will continue to decrease until it meets the Target Jitter Buffer Size.

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Monitor Window

If during the defined window time frame, if 3 packets are late, the jitter buffer will be expanded.

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4.1.6 Feature and Service Code Setting

Figure 20. Feature and Service Code Setting

Field Name

Description

Feature Setting

Emergency Number

If the entered number is dialed, all call features are disabled. (Call Waiting, Call

Transfer, etc…)

Allow Bye at End of Emergency Call.

If enabled, when you hang up a call to an emergency number, we treat this as a normal call hang-up. If it is disabled, we will ring the phone when you hang-up instead of terminating the call.

Enable Caller ID of Emergency Call

If Caller ID is enabled, on an outbound call to the Emergency Number, Caller ID will be sent.

Service Code

Cancel Call Waiting

The service code to cancel/resume receiving and answering an incoming call when this line is engaged.

InnoMedia MTA8328-1 Administrative Guide

Call Transfer

The service code to perform transferring the current call to another destination.

Call ID Display

The service code to display the incoming caller phone number and its display name.

Call ID Block

The service code to hide the outbound caller phone number and its display name.

Call Parking

The service code to allow a person to put a call on hold at one phone set and continue the conversation from any other phone set.

Call Retrieve

The service code to allow a user to retrieve the parked call.

Do Not Disturb On

The service code of “Do Not Disturb-On,” preventing incoming calls from ringing the phone.

Do Not Disturb Off

The service code of “Do Not Disturb-Off” allowing incoming calls to ring the phone.

Play My IP Addr

When a phone is connected to the MTA, and this service code is dialed, the current IP address will be played out to the phone.

Speed Dialing

Enter a prefix to use with the Speed Dialing Settings under the Port Config section. For example if you configure a #9 in this setting, to dial Speed Dialing Settings 0 phone number, you would simply dial a #90. Ensure the Prefix and Speed Dialing Settings don't cause a dialing conflict with other features such as Call Transfer and Call ID Display.

4.1.7 Fax Setting

Configure the parameters for sending and receiving a fax over the VoIP channel. Two major approaches are adopted for fax over IP nowadays. Faxing involves two fax devices communicating generally for the purpose of passing one or more pages of image data from the sender to the receiver.

 G.711, sending fax signals in-band using the coding method of regular voice transmissions, or

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 T.38, a protocol that describes how to send a fax image data over the IP network. T38 is introduced

for more efficient and robust transmissions compared to use the same method as voice communications.

There are pros and cons of both approaches described above. Consult your service provider for appropriate configurations when needed.

Figure 21. Fax Setting

Field Name

Description

Basic Setting

Jitter Buffer Size

A jitter buffer temporarily stores arriving packets in order to minimize delay variations.

If a jitter buffer is too small, then an excessive number of fax packets may be discarded. If a jitter buffer is too large then it introduces additional delay.

Fax PTime

Available Options:

10, 20, 30, 40, 50, 60 (ms). Fax Answer Tone

Trigger

When enabled the FAX receiving side will send FAX Re-Invite.

T38 Setting

Enable T38

Enable/Disable T.38 Fax feature.

4.1.8 CDR Setting

Configure CDR Setting (Call Detail Records) from VoIP. It is a file that contains attributes and system usage that are specific to a single instance of a phone call or other communication transaction that was handled by that device.

When a telephone exchange, a CDR will generate the details of an established phone call, it includes an automated record of the length of each telephone call.

InnoMedia MTA8328-1 Administrative Guide

Figure 22. CDR Setting

Field Name

Description

CDR Server

Sending call detailed records to (1) syslog server or (2) EMS server (3) none.

Enable RTCP Report

Check this item to enable the MTA to calculate R-factor values for voice qualify analysis at the end of each call.

4.2 Port Config

SIP Port Setting – List of current SIP user accounts. You may configure your user account on this device.

Add Click Add to create a new SIP User Account. Enter your SIP account Information at a minimum.

Save

Save the new profile.

Edit Edit the Profile created.

Delete

Delete the profile.

4.2.1 SIP Account Setting

Figure 23. SIP Account Setting

Figure 24. SIP Account Setting

Field Name

Description

InnoMedia MTA8328-1 Administrative Guide

Enable

Enable SIP User Account.

Profile

Choose which Profile Name created under Profile Config should be used for this account.

User ID

Account User ID/Name.

Password

Account Password.

Display Name

Name to be displayed for Caller ID.

Authentication ID

Authentication ID if needed.

4.2.2 Features Setting

Figure 25. Call Feature Setting

Field Name

Description

Call Waiting

To receive and answer an incoming call when this line is engaged in an active call.

Blind Transfer

Blind transfer is when a call is routed to a third party and the original call is ended without any check being made to determine whether the transferred call is answered or if the number is busy.

Consulted Transfer

Consulted Call Transfer is used for transferring a call to another destination without releasing the call from the voice platform until after the call is successfully transferred.

Three Way Calls

3-Way Calling connects a third person to the current two-way conversation.

Caller ID display

Display of Caller ID (the caller phone number and display name).

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Reject Anonymous Call

Rejection of Anonymous calls.

Play VMWI

To enable/disable MTA to play voice mail waiting indicator.

Hot Phone

Enable Hot Phone

Hot Phone feature that automatically dials the Hot Phone Number when the phone is taken off hook.

Hot Phone Number

Enter the phone number that the MTA dials automatically when the phone is off hook.

4.2.3 Line Setting

Line setting page includes input-MIC/output-speaker volume controls (gain controls), the designation of telephony current signal type (ground start or loop start) selection, and the way silence suppression is performed.

Figure 26. Line Setting

Field Name

Description

Voice Gain

Speaker Gain

Incoming volume control.

Mic Gain

Outgoing volume control.

Line Options

Silence Suppression

Not transmitting information when one of the parties involved in a call is not speaking.

Available options:

 Negotiated  Disabled

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4.2.4 Speed Dial

Speed dial is a function to place a call by pressing a reduced number of keys. This function is particularly useful for phone users who dial certain numbers on a regular basis.

Figure 27. Speed Dial

Field Name

Description

Speed Dial Testing

0-9

4.2.5 IMS related SIP settings

The MTA8328-1E, loaded with IMS firmware, supports the following advanced features.

IMS Setting

Description

Enable Reg Subscribe

The MTA subscribes registration event, and responds to IMS server NOTIFY messages which includes AOR related information in XML format.

Enable MWI Subscribe

The MTA subscribes “Message Waiting

Indicator” event package, as defined in

3GPP.

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MWI Subscribe URI

Specifying the URI of the message waiting indicator server.

Authentication and Key Arrangement

Description

Permanent Subscriber Key (k)

ISIM specific service. Operator Key

ISIM specific service

Auth Management Field (AMF)

ISIM specific service

4.3 Telephony Region and Misc Setting

4.3.1 Media Port Setting

Media port starting value should fall within the range from 10 to 65535 and should be an even number. Care should be taken as these settings can significantly impact voice performance or result in no voice paths if configured incorrectly. Consult your telephony service provider for configuration guidelines.

Figure 28. Media Port Setting

InnoMedia MTA8328-1 Administrative Guide

Field Name

Description

Media Port Start

The lowest RTP port number to be used when sending RTP traffic – It must be an even number.

Media Port End

The highest RTP port number to be used when receiving RTP traffic – It must be an odd number.

4.3.2 Regional Setting

The MTA device connects your analog phone to its FXS (Foreign eXchange Subscriber interface). The FXS

port actually delivers the analog line to the subscriber. In other words it emulates the ‘plug on the wall’

that delivers a dial tone, battery current and ring voltage. FXS ports need to supply DC battery and AC ringing to enable the connected telephone equipment to transmit speech energy and to power the telephone equipment's ringing device.

These telephony parameters vary from country to country. When shipped from the factory, the MTA has set these parameters to match the necessary specifications. You can manually configure them if you want to override the default country values. (Notice: Incorrect input would result in poor voice quality or no signal.)

Figure 29. Regional Setting

Field Name

Description

Line Impedance

The best match impedance for the voice port is the impedance setting that yields the highest value of Echo Return Loss.

DC Current

The current on tip-ring, tip-to-ground and ring-to-ground.

DC Ring Offset

The bias for ringing voltage. MTA uses this parameter only for balancing ringing.

DC Ring Voltage

In USA, the minimum ring voltage supplied is 40Vrms. The voltage at the subscribers end

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depends upon loop length and the number of ringers attached to the line.

Ring Frequency

The telephone company sends a ringing signal which is an AC waveform. The frequency used in the United States is 20 HZ and in Europe is typically 25 Hz.

Ring Type

The shape of the ringing signal waveform.

CID Type

This parameter defines how CID / CLI signals are generated. Please note that only FSK based CID signals are supported. If your analog phone only supports DTMF CID, it will not be able to display the CID of the caller.

4.3.3 Tone Cadence Setting

Configures the ring cadence (the timing of ringing to pause; it varies from country to country) for an FXS port. The normal ring cadence in North America is 2 seconds of ringing followed by 4 seconds of silence. The United Kingdom uses a double ring of 0.4 seconds separated by 0.2 seconds of silence, followed by 2 seconds of silence.

When shipped from the factory, the MTA has set the tone cadence to match the country requirements. You can manually set the tone cadence if you wish to override the default country values.

Figure 30. Tone Cadence Setting

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Tone Cadence Setting (Format – freq1, freq2,vol,+[on1,off1,on2,off2,…])

Field Name

Description

Dial Tone

A dial tone is a telephony signal used to indicate that the telephone exchange is working.

Busy Tone

A busy signal indicates a failure to complete the requested call. Reasons could be:

 The called number is occupied, or  The other party has hung up at the end

of a call.

Ring back Tone

A ring back tone (or ringing tone) is heard by the caller while the phone they are calling is being rung.

Reorder Tone

Reorder tone, also known as fast busy tone, is the congestion tone or all trunks busy tone of a PSTN network. It varies from country to country.

Stutter Tone

A "stuttered" or interrupted dial tone is often used to indicate a Calling feature such as Call forwarding has been activated. (The voice mail waiting tone is represented by VMWI Tone below.)

VMWI Tone

Voice Mail Waiting Indication, indicating that voice mail is waiting.

Confirmation Tone

Confirmation Tone is used to acknowledge receipt for special services, such as:

 Speed calling, dial number has been

recorded.

 Call forwarding activation and de-

activation, etc.

Call Waiting Tone 1

Call Waiting Tone 2

Call Waiting Tone 3

Call Waiting Tone 4

ROH

Receiver off hook tone

InnoMedia MTA8328-1 Administrative Guide

4.3.4 Ring Cadence Setting

For a telephone receiving an incoming call, the timing of the incoming ring-signal. This varies from country to country and may consist, for instance, of the ring voltage being applied for two seconds, followed by four seconds off, then back on for two seconds, and so on, until the phone is answered or the calling party hangs up, or a maximum number of rings is reached. Note that MTA8328 supports multiple ring cadence profiles for different countries.

When shipped from the factory, the MTA has set the ring cadence to match the country requirements. You can manually set the ring cadence if you wish to override the default country values.

Ring Cadence Setting (Format +[on1,off1,on2,off2,…])

Figure 31. Ring Cadence Setting

Field Name

Description

Ring Cadence

For a telephone receiving an incoming call, the timing pattern of the incoming ringsignal.

Ring 1 Cadence

Ring 2 Cadence

Ring 3 Cadence

Ring 4 Cadence

Ring 5 Cadence

Splash Ring

A short ring to notify that some specified call features are processed. For instance, a short ring (splash tone) can notify each time a call is forwarded.

InnoMedia MTA8328-1 Administrative Guide

4.4 Line Diagnostics

4.4.1 GR909 Tests: triggering from the WEB Administrative Console

Figure 32. GR909 Test

MTA8328-1 supports GR-909 test items which are based on a suite of standards based electrical tests.

Field Name

Description

GR909 Line Diagnostic Test

A suite of standards-based electrical tests which detect physical problems with the phone line.

FEMF/HAZ Test

This procedure tests for the hazardous electromotive force (HEMF) and foreign electromotive force (FEMF) between the TIP and RING leads. It reports a failure if the following limits are exceeded:

– Foreign DC HEMF limit = 135V. – Foreign AC HEMF limit = 50Vrms. – Foreign DC EMF limit = 6V. – Foreign AC EMF limit = 10Vrms.

NOTE: Once this test is initiated and if a failure is detected, the test will automatically run periodically, e.g., every 30 sec till the foreign voltage is removed.

Receiver Off-Hook Test

This procedure detects and reports a failure if an off-hook telephone is present.

REN Test

This procedure measures REN (Ringer Equivalence Number) loading by measuring the load impedance at 20 Hz. An REN loading of less than 0.175 REN or greater than 3 REN is reported as a failure.

Resistive Faults Test

This procedure measures TIP to RING onhook DC resistance. A DC resistance less than 150 k is reported as a failure.

NOTE: If Receiver is Off-hook, the REN Test and the Resistive Faults Test will also show failures.

InnoMedia MTA8328-1 Administrative Guide

4.4.2 GR909 Tests: triggering from SIP NOTIFY Message

The MTA supports server initiated GR909 tests with SIP NOTIFY Message with “Event: gr909”. Example trace is as follows:

NOTIFY sip:2148298788@172.16.0.119;user=phone SIP/2.0

Via: SIP/2.0/UDP

172.16.200.212:5060;branch=z9hG4bKac101ead506076517495;rport From: <sip:GR909@172.16.200.212>;tag=rebootapp_tag To: <sip:2148298788@172.16.0.119;user=phone> Event: gr909 Call-ID: 3-75ff0490-4bdccd8@ac101ead CSeq: 1401 NOTIFY Max-Forwards: 70 Contact: <sip:GR909@172.16.200.212> Content-Length: 0

InnoMedia MTA8328-1 Administrative Guide

5 System

5.1 Account Settings

5.1.1 Administrator Account Setting

Figure 33. Administrator account setting

Field Name

Description

Administrator Account Setting

This allows you to configure an Administrator ID and Password.

The default values are service provider dependent.

5.1.2 User Account Setting

Figure 34. User Account Setting

Field Name

Description

User Account Setting

This allows you to configure a user’s user ID

and password.

The default values are service provider dependent.

InnoMedia MTA8328-1 Administrative Guide

5.2 Page Permission

The administrator may specify which features are available for end subscribers to configure.

Figure 35. User Page Permission Setting

InnoMedia MTA8328-1 Administrative Guide

Field Name

Description

User Page Permission Setting

Configure which pages the User Login can access and also if it can be used to write to the page.

5.3 Firmware Upload

Figure 36. Firmware Upload

Field Name

Description

Firmware Upload

Browse to a new firmware image file to upload to the unit.

SWAP

Click “SWAP” to switch the backup system firmware to be active.

5.4 Reboot

Figure 37. Reboot Dialog

Field Name

Description

Reboot

Reboot opens a dialog box, and asks for

confirmation to “Reboot the System”.

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5.5 Restore To Factory

Figure 38. Restore To Factory Dialog

Field Name

Description

Restore To Factory

Opens a dialog box, and asks for

confirmation to “Restore to Factory Default Values”.

The default values are service provider dependent.

5.6 Restore User Setting

Figure 39. Restore User Setting

Field Name

Description

Restore User Setting

Opens a dialog box, and asks for confirmation to “Restore to User Setting”.

The default values are service provider dependent.

InnoMedia MTA8328-1 Administrative Guide

5.7 Provisioning Setting

5.7.1 Provision Server Setting

Provisioning Setting – Configure provisioning server and associated settings to this MTA device. Provisioning is a powerful feature that allows you to automatically configure the unit with all of its parameters. Therefore, if the unit is configured from the Factory with the desired Provisioning information, you will not need to manually configure the MTA with its SIP Profile and User Information, since the desired information can be entered into the Configuration File for that unit. Subsequently, when the device is powered on and obtains its IP address, it will go to the provisioning server and be configured.

Figure 40. Provisioning Server Setting

Field Name

Description

Enable Provisioning

Turns provisioning on/off.

Support DHCP

If enabled, the device will use the

InnoMedia MTA8328-1 Administrative Guide

Options

provisioning server IP (server option) and config file name (Bootfile option) from the DHCP options automatically.

Provisioning Server

IP or FQDN of the Provisioning Server.

Server Port

Port to be used to connect to the Provisioning Server. Port 8802 is

InnoMedia’s default port to connect to InnoMedia’s EMS Server, which handles

Provisioning and Management. However, any other port can also be used.

ConfigURL/Filename

Specify the config file to download.

Enable POST Provisioning

Sending post http messages to inform the provisioning server of provisioning success or failure.

UserAgent Header

UserAgent Header sent out is modifiable.

Available parameters:

 Model name ($MOD)  MAC ($MAC)  Version ($VER)  Config file last loaded ($CFG)

Example Syntax: $MOD $MAC $VER $CFG.

Output: SIP User-Agent: MTA-8328-1E 001099112233 V1.0.0.0 /Provisioning/Config/xyz.cfg

User ID

The User ID for HTTP Digest Authentication.

Password

The Password for HTTP Authentication.

Protocol

The Protocol to connect to the server. The supported protocols are: HTTP, HTTPS, FTP, and TFTP.

Format

Format of the config file to be sent to the MTA. Currently, the supported types are: INI and XML. In a future version, TLV (CableLabs PC2.0 standard) will be supported. INI is a TAG=VALUE style config file, XML is an XML formatted file.

InnoMedia MTA8328-1 Administrative Guide

Encryption

The Encryption Format of the config file to be sent to the MTA. Supported formats are: Auto, None, RC4, AES, and AES-256.

Encryption Key

The paraphrase to be used for encryption. Below is a table of the number of characters for each Encryption Type and Key Method.

RC4

AES

AES256

Hex

32

64

ASCII

16

32

Inno

Any

Key Method

Four methods are supported for the Key method: Inno Key, Raw Hex, ASCII String, and openSSL.

 Inno – InnoMedia hash key method.  Raw HEX – key is in binary form but

input as Hex String. Device will convert it back to binary as a decryption key.

 Raw Key – key is in ascii format already.

Device only uses it for the decryption key.

 OPENSSL key – Device will use

Encryption Key as password to generate openssl compatible key, salt and IV to decode the config file. Config file should be encrypted using the following command at the provisioning server: $ openssl enc –aes-256-cbc –k password –in infile –out outfile.

Re-Provisioning Interval

Time to next Re-Provision after a successful Provision.

Provisioning Fail Retry Interval

If a provision fails, how long the device waits before it tries again.

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Provisioning Fail Retry Cap

There are 3 associated timers:

A provisioning successful timer: T1

A provisioning failed timer: T2

Maximum timer (Retry Cap): T3

If provisioning successful, following T1 interval to perform next provisioning.

If failed, following T2 interval of incremental factor to perform next provisioning.

If T2 eventually exceeds T3, then following T3 interval to perform next provisioning, until the system reboot OR provisioning successful.

Enable Firmware Upgrade

When enabled, firmware will be downloaded when a new version is available. When disabled, firmware will not download even if a new version available.

5.8 EMS Setting

5.8.1 EMS Server

The InnoMedia EMS server is a powerful platform for service providers to be able to see Call Statistics, Voice Quality information, and to provide the ability to connect to devices behind NAT routers for diagnostics purposes.

Figure 41. Configuring EMS Server Information

Field Name

Description

Enable EMS

This enables the EMS feature.

InnoMedia MTA8328-1 Administrative Guide

Device Type (0-

254)

This is the device type configured on the EMS Server, so that a user of the EMS server will see the device by name (such as 8328-1) in the device list. The type is also important for what options/features will be seen when a device is queried on the EMS.

EMS Server

The IP or FQDN address of the EMS Server and port. Default is to use port 5200 for connection to the server.

Password

The password for EMS Server.

Local EMS Port

The port number used at MTA device in order to connect to EMS server.

Region ID

Region the device is assigned to. This is a number value that has to be entered, so a good example of region configuration might be based on Area Codes. Another example might be time zones. When the EMS Server is set up, careful consideration should be given to how the regions are defined.

Heartbeat type

The MTA will send a heartbeat to the EMS Server to let it know it is up and running. A Data Tunnel between the EMS and MTA is used, and this can be encrypted or not, depending on the Option type chosen. Below are the current Heartbeat types:

2 = Plain text tunnel formatted.

3 = Encrypted text – a shared secret key between the EMS and MTA must be configured on both the MTA and EMS.

InnoMedia MTA8328-1 Administrative Guide

5.9 SNMP Setting

Configuring the SNMP server information for the MTA to send traps to or to get commands from the SNMP server.

Figure 42. SNMP Setting

Field Name

Description

SNMP Manager

IP address of the SNMP Manager system.

SNMP Community Name #1

Write

SNMP Community Name #2

Read and Write

5.10 Trace Log

5.10.1 Trace Log Setting

Navigate to System > Trace Log.

Configure the MTA device to display debugging messages according to the level parameters. Note: Trace Level “LOG_DEBUG” will have performance impacts on the MTA device. It is recommended to use this feature only when debugging is needed.

An example is described as follows.

On WEB GUI:

1. Check “Enable Trace Log”

2. Trace Level menu, choose “LOG_DEBUG”

3. Check “Trace Verbose”

4. Configure “Trace Channel” to be “0”

5. Check whatever items to be monitored from the “Trace Group Setting” table.

Telnet to CLI console:

1. Type “debug on”

2. Debug messages will display accordingly.

InnoMedia MTA8328-1 Administrative Guide

Figure 43. Trace Log Setting

Trace Log Setting

Description

Enable Trace Log

Enables the trace log.

Trace Level

Follows RFC 5424 syslog message severities.

1 Alert: Action must be taken immediately

2 Critical: Critical conditions.

3 Error: Error conditions.

4 Warning: Warning conditions.

5 Notice: Normal but significant condition.

6 Informational: Informational messages.

7 Debug: Debug-level messages.

Additional Messages available. LOG_STACK -

- Network protocol related messages.

LOG_DQOS -- RTP traffic related messages.

Trace Channel

The Port you wish to monitor/debug. 0 covers all ports.

Trace Verbose

Enable Trace logs to be displayed in a Telnet session.

InnoMedia MTA8328-1 Administrative Guide

Send to Syslog Server

When checked, will send out messages to a configured Syslog Server.

Syslog Server

Syslog server IP address

Trace Group Setting

Description

Check whichever items to be monitored, and uncheck them after debugging.

VoIP

Display call (SIP) related debugging message

ConfigManager

Display configuration related debugging messages.

ButtonMonitor

Display GUI management.

NetManager

Display network related debugging messages.

SNMP

Display SNMP related debugging messages.

WebServer

Display httpd related debugging messages.

DHCP_OPTION

Display DHCP_OPTION related debugging messages.

InnoMedia MTA8328-1 Administrative Guide

5.11 Remote Access

5.11.1 Remote Access Setting

Configure the designated protocols and ports for a PC system to access the MTA device remotely.

Figure 44. Remote Access Setting

Field Name

Description

Telnet Access

Enable/Disable access and configure what port Telnet will be allowed in on.

SSH Access

Enable/Disable access and configure what port SSH will be allowed in on.

WEB Access

Enable/Disable access via HTTP or HTTPS and configure what ports will be used for each.

SNMP Access

Enable/Disable access and configure what port SNMP will be allowed in on.

SNMP Port

The port to have the access of the SNMP.

InnoMedia MTA8328-1 Administrative Guide

SNMP Trap Sink Port

The port which enables an agent to notify the EMS of significant events by sending unsolicited SNMP trap messages.

Bonjour

Apple Macintosh Network Configuration Tool.

UPnP

A Microsoft basic internet device profile announcement.

5.12 System Time

5.12.1 Time Setting

Configure the SNTP time server IP/FQDN and time zone with which the MTA device synchronizes. Accurate time information is important for ensuring reliable telephony services.

Figure 45. Time Setting

Field Name

Description

Current Date

The current date, which you can modify.

Current Time

The current time, which you can modify.

Time Zone

The current Time Zone configured and you can modify with the pull down list. Note a reboot is needed for this setting to become effective.

Enable SNTP

Enable the SNTP service.

SNTP Server #1, #2, and #3

FQDN or IP of SNTP time servers to sync up.

(Note: MTA8328-1 tries all the configured servers, calculates based on RFC 2030 and the delay. It then uses the lowest delay as the peer updates and sets the local time.)

InnoMedia MTA8328-1 Administrative Guide

5.13 Language

The MTA device supports English, Spanish for Interactive Voice Response (IVR) services. Select the desired language for your needs.

Figure 46. Language Selection for IVR system

Field Name

Description

IVR Language Setting

The language of IVR announcement.

5.14 Ping Host

The MTA device will ping an IP address or FQDN to determine public IP connection. If no connection, the WAN LED will begin to blink fast.

Figure 47. Ping Host Setting

Field Name

Description

Ping DNS Server

Check if the DNS server is reachable from the MTA device or not. Only the top three DNS servers on the priority server list will be checked.

Ping Gateway

Check if the default IP Gateway is reachable from the MTA device or not.

Ping User Host

IP or FQDN to ping.

Ping Interval

How often device will send ping out. If 0, the

“ping” messages will not be sent out until sip registration failure happening, the “ping”

InnoMedia MTA8328-1 Administrative Guide

messages will be used to detect the network connectivity.

5.15 Config File

5.15.1 System Config

System Config page allows you to  Download configurations from the server and apply to the MTA.

OR

 Retrieve configurations from the MTA and upload to the server.

Figure 48. System Config

Field Name

Description

Config –

Upload

Download

Upload an edited config file to the MTA.

Retrieve the config file from the MTA to the local drive.

5.16 Certificate & Key

This page allows you to upload the encrypted keys or certificate for transporting signaling data through the secured TLS tunnel.

Figure 49. Certification & Key

Field Name

Description

SIP CA Cert

Root certificate for verifying Server SIP TLS Certificate.

Firmware Certificate

Certificate for the software.

InnoMedia MTA8328-1 Administrative Guide

6 Troubleshooting

6.1.1 Telephone has no dial tone

Solution:

Ensure that all cables (power, Ethernet, telephone) are properly connected to the MTA (see Page 4) and your broadband access device. Ensure that MTA's USB power adapter is plugged in, LED lights are ON.

Pick up telephone handset (phone off-hook), check for LED to be fast blinking Green. If not, please disconnect MTA power USB cable, and then reconnect it again.

If previous steps fail, report the failure to your VoIP service provider for attention.

InnoMedia MTA8328-1 Administrative Guide

Appendix A1. LED States

LED STATES

Interfaces

Blinking State

MTA8328-1 Device State

PWR

Steady Green

The device power is on.

Off

The device power is off.

WAN

Solid Green

WAN Ethernet 100BT link is active, device has IP address AND DNS resolution is successful.

Solid Yellow

WAN Ethernet 10BT link is active, device has IP address AND DNS resolution is successful.

Off

WAN Ethernet link is not connected. This is the same condition in which the "no WAN link" IVR is played.

Fast Blinking Green (0.25 sec. on, 0.25 sec. off)

WAN Ethernet 100BT link is active but device is unable to get an IP address OR is unable to reach a public IP address. This is the same condition in which the “no internet connection” IVR is played.

Fast Blinking Yellow (0.25 sec. on, 0.25 sec. off)

WAN Ethernet 10BT link is active but device is unable to get an IP address OR is unable to reach a public IP address. This is the same condition in which the "no Internet connection" IVR is played.

PHONE

Off

The device has no power, OR

The device is powered on and initializing, OR

The device is being provisioned, OR

The device has initialized & been provisioned, but failed to register.

Steady Green

The device is registered and ready to make calls, and the telephone handset in on-hook. (not in use)

Slow Blinking Green (3 sec. on, 1 sec. off)

The device is registered and ready to make calls, and the telephone handset in on-hook (not in use), and there are new voicemail messages.

Medium-Fast Blinking Green (0.5 sec. on, 0.5 sec. off)

The device is registered and ready to make calls, and the telephone handset in off-hook (in use). Irrespective of voicemail state.

Fast Blinking Red (0.25 sec. on, 0.25 sec. off)

One or more GR-909 tests failed. Irrespective of registration or voicemail state. This state is cleared when GR-909 tests are run again and all tests pass, or when the device is rebooted.

Medium-Slow Blinking Red (1 sec. on, 1 sec. off)

The device firmware is being upgraded.

InnoMedia MTA8328-1 Administrative Guide

InnoMedia MTA8328-1 Administrator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual