Inmarsat IsatPhone Pro User Manual
click to navigate
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalising settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
1
The mobile satellite company™
user guide
click to navigate
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
2
Congratulations on buying your IsatPhone Pro.
It offers the ultimate combination:
Global coverage
Robust handset
Clear voice quality
Reliable network connection
Long battery life
Easy to use
From Inmarsat, the world’s leading provider
of mobile satellite communications.
Please follow this user guide for further information on how to set up,
connect, personalise and use your phone safely. Further information
is available at inmarsat.com/isatphone.
click to navigate
3
Exposure to radio frequency energy
IsatPhone Pro is a radio transmitter and receiver.
When the phone or Bluetooth handsfree is turned
on, it emits low levels of radio frequency energy.
The phone is designed and manufactured not
to exceed the safety limits for exposure to radio
frequencies (RF) as recommended by the ICNIRP
(International Commission on Non-Ionising Radiation
Protection) and as adopted within mandatory
standards of the European Commission and the
United States of America.
Specific Absorption Rate (SAR) is used to measure
radio frequency energy absorbed by the body when
using a mobile phone. IsatPhone Pro is compliant with
the EC standards for exposure specified in EN 50360
and EN 50361. For use of the phone at the ear, these
standards set a SAR limit of 2.0 W/kg averaged over a
10g volume.
IsatPhone Pro is also compliant with the Federal
Communications Commission (FCC) standards and
test procedures as reflected in the requirements of 47
CFR §2.1093 and FCC OET 65 Supplement C. For use
of the phone at the ear, these standards set a SAR limit
of 1.6 W/kg averaged over a 1g volume.
Tests for SAR are conducted in accordance with
international guidelines for testing using standard
operating positions as per the procedures for the
applicable standards, with the device transmitting at
the highest certified power levels in all operational
frequency bands.
safety
Note: The SAR requirements for IsatPhone Pro
are met for handheld at the ear. No measures have
been taken for SAR compliance in a body-worn
position, since in such a position the device cannot
properly communicate with the satellite. Use of the
IsatPhone Pro in a body-worn position is therefore
not recommended from both a performance and a
safety perspective.
Pacemakers
Wireless phones may adversely affect the operation
of some implanted cardiac pacemakers and other
medically implanted equipment. Pacemaker patients
should be aware that the use of an IsatPhone Pro in
close proximity to a pacemaker might cause the device
to malfunction. If a minimum distance of 15cm is kept
between an IsatPhone Pro and a pacemaker, the risk
of interference is limited. If you have any reason to
suspect interference is occurring, immediately switch
off your IsatPhone Pro. Contact your cardiologist for
more information.
Hearing aids
Although most modern hearing aids are immune to
radio frequency interference from satellite terminals,
some wireless devices may interfere with some hearing
aids. In the event of such interference from the use
of the IsatPhone Pro, maintain additional separation
between you and your IsatPhone Pro and/or consult
with your doctor or audiologist.
31
safety
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
2
Other medical devices
Although most modern electronic medical equipment
in hospitals and other clinical environments is shielded
from RF energy, there is still a risk that a wireless
device could cause interference. As such, never use
your IsatPhone Pro near electronic medical equipment
without first requesting permission.
Blasting areas and potentially explosive
environments
As with any wireless phone, do not use your IsatPhone
Pro where blasting work is in progress. Observe all
restrictions and follow any regulations or rules. Do
not use your IsatPhone Pro in areas with a potentially
explosive atmosphere. Note that such areas are often,
but not always, clearly marked.
Battery safety
Use only Inmarsat-supplied or approved batteries,
and recharge your battery with Inmarsat-supplied or
approved chargers for the phone. Use of batteries
that are not Inmarsat-supplied or approved may pose
increased safety risks.
Do not dispose of batteries in a fire, as they may
explode. See Care and maintenance on page 50,
and for guidance on the disposal of batteries and
electronic equipment, see page 54.
Batteries may burn or explode if damaged. Do not
dismantle, open, bend or cut cells or batteries.
Do not attempt to modify or remanufacture the
battery. Do not immerse or expose the battery
to water or other liquids.
In the event of a battery leak, avoid contact of
contents with skin or eyes. If this does happen,
flush the affected areas with water and seek medical
help as appropriate.
Children
Keep out of the reach of children. Do not allow
children to play with your phone or accessories. They
could hurt themselves or others. Products may contain
small parts that could become detached and create a
choking hazard.
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safety
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4
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
Driving
Only use Isatphone Pro in a vehicle using an Inmarsatapproved vehicular docking unit. Check with the
vehicle manufacturer to be sure that your phone or
Bluetooth will not affect the electronic systems in
the vehicle.
Full attention should be given to driving at all times
and local laws and regulations restricting the use of
electronic and wireless devices while driving must
be observed.
Loudness warning
Avoid volume levels that may be harmful to your hearing.
Pinch hazard
Take care when opening and closing the antenna of
your phone, as it may be possible to trap a fingertip.
321
safety
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5
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
6
quick reference
your IsatPhone
Volume up key
Volume down key
Handsfree rest
Handsfree rest
Ear piece
Navigation keys
Centre selection key
Left selection key
Local time
Product name
Status bar
Red key
Right selection key
Information shortcut
Right selection label
Network
Left selection label
Green key
Keypad
Microphone
2.5mm audio connector
Micro USB port
Strap attachment point
USB/audio protective cover
Screen
Signal strength
icons
Keypad locked
Alarm set
Call divert on
Unread message
Microphone muted
Loud profile active
Vibrate profile active
Phone memory full
Bluetooth is paired
Bluetooth headset
connected to your
phone
Wired handsfree
headset connected
GPS fix required
USB connection
Conference call activated
Closed user group number
New voicemail
Missed call
Loudspeaker activated
Silent profile active
Message memory full
SIM card memory full
Bluetooth on
Battery
02 welcome
03 safety
06 quick reference
06 yourIsatPhone
06 icons
07 menu
08 coverage map
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
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7
menu
User guide instructions commence from the main screen.
The red key
will take you to the main screen.
Call settings
Security
Language
Display
Bluetooth
About
Reset settings
settings
New message
Inbox
Outbox
Drafts
Sent
Saved
Templates
SIM messages
messaging
General
Silent
Loud
Vibrate only
proles
GPS location
gps position
Phonebook
SIM contacts
FND list
My phone number
Service provider
Emergency numbers
Voicemail number
Groups
contacts
Organiser
Date and time
World clock
Calculator
extras
Satellite search
Advanced options
Network operator
network connectivity
Missed calls
Received calls
Dialled calls
Call duration
call log
Once alarm
Recurrent alarm
alarm
02 welcome
03 safety
06 quick reference
06 your IsatPhone
06 icons
07 menu
08 coverage map
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
8
coverage map
IsatPhone Pro may be operated globally.
This map depicts Inmarsat’s expectations of coverage, but does not represent a guarantee of service.
The availability of service at the edge of coverage areas fluctuates depending on various conditions.
I-4 Asia-PacificI-4 Americas I-4 EMEA
02 welcome
03 safety
06 quick reference
06 your IsatPhone
06 icons
07 menu
08 coveragemap
09 getting started
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
9
getting started
package contents
Your IsatPhone Pro box contains:
• Phone
• Battery
• CD
• Quick start guide
• Warranty
• Mains charger and four universal plug adaptors
• Car charger
• Micro USB cable
• Wired handsfree headset
• Wrist strap
The CD can be accessed by a PC running Windows
Vista or XP (tested on Windows Vista SP1 and
Windows XP Pro SP3) and contains the following
documents:
• Quick start guide
• User guide
• Warranty
The CD also contains the following applications and
related “How to” guides:
• USB drivers: for charging your phone via a PC,
setting up a software modem and for running
contact synchronisation and firmware upgrade tools
• Contact synchronisation tool: for synchronising
your phone with Microsoft Outlook and Microsoft
Outlook Express contacts
• Firmware upgrade tool: for undertaking future
upgrades
The above documents and applications are available
in English, Spanish, French, Japanese, Portuguese,
Russian, Chinese and Arabic. They can also be
downloaded from inmarsat.com/isatphone
setting up your IsatPhone
Subscriptions and SIM cards
To use your phone, you will need a SIM card and
a subscription. The services available to you may
depend on your choice of subscription. Contact your
service provider for details.
Inserting the SIM card
Your service provider may have inserted your SIM for
you. If not, your phone will prompt you to Insert SIM
and offer only a limited service until you do so.
321
setting up your IsatPhone
02 welcome
03 safety
06 quick reference
09 getting started
09 packagecontents
09 settingupyourIsatPhone(3)
11 attaching the wrist strap
12 switching your phone on and off
12 setting the phone language and time zone
12 using info
12 accessing important information about
your phone
12 upgrading your phone
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
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10
1 Remove the battery cover by using a coin to turn
the screw slot until it is vertical
2 If the battery is in place, lift it out
3 Slide the catch down on the SIM holder and flip it
outwards
4 Make sure the angled corner of your SIM card is on
your left and slide it into the holder
5 Flip the holder back into place and slide the catch
back up
6 Insert the battery, replace the cover and turn the
screw slot until it is horizontal
Inserting and removing the battery
Your phone is supplied with a rechargeable battery,
which may not be fully charged when you take it out
of the box.
Always switch the device off and disconnect the
charger before removing the battery. See Care and
maintenance on page 50 for more information.
1 Remove the battery
cover using a coin to
release the screw or
use the ridged edge
of the battery, which
is designed for this
purpose
2 Insert the battery by
pressing the battery
forward and down.
It will click into place
3 Remove the battery by
pressing the battery
forward, then lift up
and out of the phone.
Replace the cover and
lock the screw
321
setting up your IsatPhone
02 welcome
03 safety
06 quick reference
09 getting started
09 packagecontents
09 settingupyourIsatPhone(3)
11 attaching the wrist strap
12 switching your phone on and off
12 setting the phone language and time zone
12 using info
12 accessing important information about
your phone
12 upgrading your phone
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
11
Charging the phone battery
Your phone is powered by a rechargeable lithiumion battery. To maximise its life and its charging
capacity, the first time you charge the battery, charge
it overnight. Use only Inmarsat-supplied or approved
batteries, and recharge your battery with Inmarsatsupplied or approved chargers for the phone.
Do not leave the battery charging for extended
periods of time.
The battery can be charged by:
• Using the AC charger (connecting to a wall socket)
• Using the micro USB cable (connecting to a PC)
• Using the car charger (connecting to a vehicle
cigarette lighter/power outlet)
You also have the option of using a solar charger.
Contact your service provider for details.
Connect the charger to a power source and the micro
USB connector to the port at the base of the phone,
under the USB/audio protective cover.
When the battery needs charging, the low battery alert
sounds and a Battery low message is displayed. The
phone will automatically switch off shortly afterwards.
You might be able to switch the phone on again, but
you cannot make or receive any calls until the battery
has been recharged or replaced.
attaching the wrist strap
Your phone is supplied with a wrist strap. To connect
the strap, remove the battery cover. Thread the small
loop through the entry point at the base of the phone.
Loop it over the anchor point to secure it and replace
the battery cover.
321
setting up your IsatPhone
02 welcome
03 safety
06 quick reference
09 getting started
09 package contents
09 settingupyourIsatPhone(3)
11 attachingthewriststrap
12 switching your phone on and off
12 setting the phone language and time zone
12 using info
12 accessing important information about
your phone
12 upgrading your phone
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
12
switching your phone on and off
To switch on, hold down the red key for a few
seconds until the screen lights up. The Inmarsat logo
will appear followed by the main screen. To switch off,
press and hold the red key
for a few seconds.
Note: If you see the message Insert SIM, you must insert
a SIM card to use your phone. You will also be prompted
to enter the PIN code if one is set. The default setting
for the PIN code is off. See Setting up SIM PIN code
on page 46 for more information. Until a SIM card is
inserted, only a limited service is available. See Making
an emergency call on page 17 for more information.
setting the phone language
and time zone
The first time you turn on your phone, you will be
prompted to select your language. This will be the
display language. Select your language from a list
using the navigation keys and the centre selection key.
See Setting phone language on page 39 for more
information.
After you have selected your language, you will
be prompted to select your time zone. Your phone
automatically receives universal time (UTC) from GPS
satellites. By selecting the time zone, the phone’s clock
will display your local time. If you move into another
time zone, you will need to change this setting.
See Setting the time and Setting the time zone
on page 40 for more information.
using info
Important information about the status of your phone
is displayed in the information shortcut Info on the main
screen. These include missed calls, new messages,
voicemails, today’s organiser appointments, active
profile status, your phone number and your service
provider’s number. Info will pop up on the main screen
if you have missed a call or have new messages or
voicemails waiting. To access Info at other times, press
the centre selection key. When Info is open, use the
navigation keys to highlight the information you wish
to access and press the centre selection key to open.
accessing important information
about your phone
Important information about your phone is displayed
under Menu > Settings > About. These include
your model, firmware version, IMEI number and IMSI
number. You may need to supply this information
when contacting your service provider.
upgrading your phone
From time-to-time it may be necessary to upgrade your
phone’s software in order to improve its functionality
and operation. Inmarsat or your service provider will
contact you if your phone needs upgrading. Run the
CD supplied with your phone to download the firmware
upgrade tool and to access the “How to upgrade your
phone” guide. These are also downloadable from
inmarsat.com/isatphone.
02 welcome
03 safety
06 quick reference
09 getting started
09 package contents
09 setting up your IsatPhone (3)
11 attaching the wrist strap
12 switchingyourphoneonandoff
12 settingthephonelanguageandtimezone
12 usinginfo
12 accessingimportantinformationabout
yourphone
12 upgradingyourphone
13 using your IsatPhone
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
13
Your IsatPhone makes and receives calls by
communicating with Inmarsat satellites in orbit above
the equator. Your phone antenna must be deployed
and there must be a clear line of sight to an Inmarsat
satellite for you to make and receive calls.
connecting to the satellite
Switch your phone on, hold down the red key for
a few seconds until the screen lights up. The Inmarsat
logo will appear followed by the main screen.
If prompted to enter a PIN, enter the PIN code. The
PIN is originally set by your service provider which you
can reset. See Setting up SIM PIN code on page 46
for more information.
Stand outside with a
clear view of the sky
with the phone antenna
pointing upwards. There
must be a clear line
of sight between the
phone’s antenna and the
satellite.
The more sky you can
see the stronger the
signal should be from
the satellite. If open sky
makes up about 70%
of your view when you
look up, then the signal
should be strong.
Searching satellite will appear on the screen. The
top left of the screen will display Inmarsat when your
phone is connected to the satellite.
The signal bars indicate the signal strength. At least
two signal bars are required to make and receive calls.
obtaining a GPS x
Before you can make a call, your phone needs a GPS
fix so it can be located by the satellite. This happens
automatically but if a new GPS fix is needed, the GPS
fix
icon will be displayed. Keep the phone in the
open with a clear view of the sky until the
icon
disappears. Your phone is now ready to make and
receive calls. See Obtaining a GPS fix manually on
page 29 for more information.
using your IsatPhone
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connectingtothesatellite
13 obtainingaGPSx
14 making and receiving calls (4)
17 calling handsfree
18 using voicemail
18 additional call features (2)
20 advanced call features (3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
14
making and receiving calls
1. Switch on your phone by holding down the red key for several seconds.
2. Stand outside with a clear view of the sky and the antenna pointing upwards.
3. Check your phone is connected to the satellite network - Inmarsat is displayed at the top left of the screen.
4. Ensure you have at least two bars of signal strength.
5. Ensure there is sufficient battery power.
6. Ensure that your phone has a GPS fix – the GPS fix required
icon is not displayed.
7. Dial the full international number and press the green key, eg. +44 1621 123456
.
8. To end a call, press the red key
.
9. Switch off your phone by holding down the red key
until the screen shuts down.
Making a call
Enter the full international number by dialling either
+ (hold down the 0 key for 3 seconds) or 00, country
code, area code (without the leading 0), telephone
number and press the green key
, eg. 00 44 1621
123456
or + 44 1621 123456 . A Calling
message and the name of the person being called (if
listed in your Phonebook or SIM contacts) will display
on the screen. When the call is answered, the screen
will show the call time in minutes and seconds. To end
the call press the red key
.
Making a call from saved contacts
Select Menu > Contacts > Phonebook. Scroll to
the desired name using the navigation keys, or enter
the first letter of the name in the search field. The
matching contacts will be listed. Highlight the name
and press the green key
. See Phonebook, contacts
and organiser on page 31 for more information.
4321
making and receiving calls
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 makingandreceivingcalls(4)
17 calling handsfree
18 using voicemail
18 additional call features (2)
20 advanced call features (3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
15
Re-dialling a number
Press the green key , select from the list of
previously dialled numbers using the navigation keys
and press the green key
to start the call. Your
phone stores 30 dialled numbers. Alternatively, select
Menu > Call log > Dialled calls, select the person you
wish to call and press the green key
.
Re-dialling automatically
To switch Auto re-dial on or off, select Menu >
Settings > Call settings > Auto re-dial and make your
selection. The default setting is off.
When activated, if your call did not complete,
your phone displays Retry? and the reason why
the connection was unsuccessful. Press Select to
automatically re-dial the number three times until the
call is answered. If you press any key or receive a call
during this time, re-dialling is interrupted. If the re-dial
is successful the phone beeps, then rings. Select Close
if you do not want to retry.
Receiving a call
To receive a call, your antenna must be deployed and
your phone connected to the satellite. Press the green
key
to accept the call or press the red key to
reject it. You will see Call from followed by either the
name of the caller (if listed in your Phonebook or SIM
contacts), the calling number, or Withheld.
If you do not wish your phone to play a ringtone,
set your active profile to silent or vibrate only. See
Sounds, ringtones and profiles on page 37 for more
information. To mute the ringing tone when a call
comes in, press Silence.
Declining a call
Press the red key . The call is disconnected and the
caller details are stored in Missed calls for later retrieval.
Returning a call
Your phone automatically stores the numbers of the
last 20 phone calls you have answered or missed.
To return a call, select Menu > Call log. Select the
appropriate folder, eg. Missed calls or Received calls,
highlight the contact and press the green key
.
Making a call while on another call
You can put your current call on hold and make a
second call at any time. Select the contact by selecting
Options > Contacts > Phonebook or by dialling the
full international number. When you press the green
key
, your current call will automatically be put on
hold. By selecting Swap you can switch between calls
at any time. You can end either call at any time by
selecting Options > End held call or End active call.
4321
making and receiving calls
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 makingandreceivingcalls(4)
17 calling handsfree
18 using voicemail
18 additional call features (2)
20 advanced call features (3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
16
Receiving a second call while on a call
The incoming call will be diverted to your voicemail
unless you have set up Call waiting. See Setting up
call waiting on page 20 for more information.
Using call waiting
When Call waiting is activated, a pop-up and
an audible alert will notify you if another caller is
calling you when you are on another call. When you
receive this alert you can press the green key
to accept the second call. The first call is placed on
hold automatically while the second call is taken. By
selecting Options > Swap you can switch between
calls at any time.
You can end either call at anytime by selecting
Options > End held call or End active call.
If you receive a third call while you have one active
and one held call, the name or number of the caller
will be displayed. Ending either the active or the held
call will automatically answer the new call.
If you wish to disconnect the first call to accept the
second, select Options > End active call.
If you do not wish to accept the second call, press the
red key
. The call is disconnected and the caller
details are stored in Missed calls and Info for later
retrieval. If you do nothing, the second caller will be
diverted to your voicemail. If voicemail has not been
activated, then the call will appear as a missed call.
See Setting up call waiting on page 20 for more
information.
Making conference calls
Your phone can host conference calls with up to five
participants. To initiate a conference call, call the first
participant. When the first participant is connected, call
the second participant by selecting Options > Contacts
> Phonebook, select the second participant’s name and
press the green key
. When the second participant
is connected, select Options > Conference. You are now
in a three-way conference call. Repeat for more participants.
To end a conference call, select End or press the red key
.
To answer a new inbound call, press the green key
or select Options > Answer. The conference call will
be placed on hold. To place all participants into one
call, select Options > Conference.
To place an inbound call into conference without answering
it first, select Options > Add waiting to conference.
To disconnect individual conference callers, select
Options > Disconnect caller and press Select, or
the centre selection key. A list of the participants
is displayed. Select by highlighting their name or
number and press Select, or the centre selection key,
to disconnect them from the call.
To speak privately to one participant during a
conference call, select Options > Private with a caller
and select from the list. To resume the call with all
participants, select Options > Conference.
To put individual participants of a conference call on
hold, select Options > Hold conference party and
choose from the list of current callers displayed.
4321
making and receiving calls
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 makingandreceivingcalls(4)
17 calling handsfree
18 using voicemail
18 additional call features (2)
20 advanced call features (3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
17
Making an emergency call
Wireless phones, including IsatPhone Pro, operate
using radio signals, wireless networks, landline
networks, and user-programmed functions. Because
of this, connections in all conditions cannot be
guaranteed. You should never rely solely on any
wireless device for essential communications like
medical emergencies. Emergency calling requirements
for satellite phones vary from country to country.
Always check your emergency contact numbers
and ensure they are stored on your phone before
travelling. Please contact your service provider for
specific country information.
To make an emergency call in the US, dial 911 or 112.
Your call will be put through to a call centre which will
connect you to the appropriate emergency service.
Alternatively, select Menu > Contacts > Emergency
numbers. An emergency call is free of charge. Prepay
users do not need a positive balance to make an
emergency call. Dialling 911 or 112 overides all
security locks and bars on your phone.
For details on emergency calling in the rest of the
world, please contact your service provider.
Using the volume control
The two volume keys on the side of the phone adjust
the call volume.
Muting a call
Select Options > Mute while on a call. To cancel,
select Options > Unmute.
Using loudspeaker
Select Loudspeaker at any time during a call.
calling handsfree
You can also use your phone in handsfree mode.
Place the phone on its side with the antenna pointing
upwards and use loudspeaker or a handsfree headset.
Loudspeaker can be activated at any time during the
call. To use the wired handsfree headset, connect it
to the audio port at the base of the phone, under
the protective cover. To use a Bluetooth headset,
see page 42 for more information.
4321
making and receiving calls
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 makingandreceivingcalls(4)
17 callinghandsfree
18 using voicemail
18 additional call features (2)
20 advanced call features (3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
18
using voicemail
You will be able to receive voicemail messages if your
service provider has enabled voicemail. Your phone
automatically checks for voicemails shortly after it has
been switched on and connected to the network. It
will also send you voicemails that arrive while you are
connected to the network.
If you have a new voicemail, the voicemail icon
will appear in the status bar at the top of the main
screen and in Info. To listen to the message, hold
down the
key on the keypad for a few seconds
and your phone will automatically connect you to your
Inmarsat voicemail. Alternatively, you can dial the short
code 570 followed by the green key
or the full
international number 00 870 772 001 899 or + 870
772 001 899 and the green key
. Follow the spoken
instructions. The default language for voicemail is
English, but your service provider may have enabled
your voicemail in your chosen language. If you wish
to change the voicemail language, follow the spoken
instructions or contact your service provider.
additional call features
Viewing call length
Your phone logs the duration of outgoing and
incoming calls. Press the green key
and Dialled
calls appears, which lists the date, time and duration
of each call. Use the navigation keys to access
Received calls and Missed calls. Alternatively,
select Menu > Call log and make your selection.
You may find the Call duration log useful for checking
the Last dialled call duration, and the total time of
Dialled calls.
To reset the counter, highlight the value you wish
to reset, select Options > Clear and press the left
navigation key labelled Select.
To reset all counters, select Options > Clear timers.
Setting the minute counter
Select Menu > Settings > Call settings > Minute
counter and select your preferred setting. The default
setting is off. When enabled, your phone will beep
after every minute of your call.
21
additional call features
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 making and receiving calls (4)
17 calling handsfree
18 usingvoicemail
18 additionalcallfeatures(2)
20 advanced call features (3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
19
Setting up call summary
Select Menu > Settings > Call settings > Call
summary and then use the navigation and centre
selection keys to select On. The default setting is off.
When Call summary is activated, the date, time and
duration of the call is displayed.
Setting up and using speed dial
First, select Menu > Settings > Call settings > Speed
dialling and then use the navigation and centre
selection keys to select On. The default setting is off.
Eight speed dial slots are available, from 2-9. Speed
dial 1 is reserved for voicemail.
From the main screen, press and hold down for a
few seconds the number key that you would like to
associate with a contact. If the number is not yet
assigned, a pop-up will ask if you wish to assign a
contact to the key. Select Yes and a list of Phonebook
contacts is displayed. Use the navigation keys to
highlight the contact and then the contact’s details.
Press OK to save your selection.
Alternatively, select Contacts > Phonebook. Use the
navigation keys to highlight the contact name, press
the centre selection key to open or select Options >
Open. Highlight the number to which you would like
to assign the speed dial, eg. Mobile. Select Options
and select Assign speed dial. Highlight a speed dial
slot marked Unassigned, press the centre selection
key to assign the phone number to that speed dial
slot. To remove speed dial, follow the instructions
above and select Remove speed dial.
To speed dial, hold down the appropriate number
of the keypad for a few seconds and the phone will
automatically dial the number.
Setting any key answer
Select Menu > Settings > Call settings > Any key
answer and select On. The default setting is off. When
activated, press any key to answer a call.
Deleting all call logs
Select Menu > Call Log. Select Options > Clear all.
Press Yes to confirm.
21
additional call features
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 making and receiving calls (4)
17 calling handsfree
18 using voicemail
18 additional call features (2)
20 advanced call features (3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
20
advanced call features
Advanced call features are controlled by the Inmarsat
network. To check or change these features, the
phone must be connected to the satellite with a signal
strength of at least two bars.
Sending your caller ID
Select Menu > Settings > Call settings > Send my
caller ID, then select On, Off or Set by network and
press OK. Set by network leaves it to the network
to select whether Caller ID is displayed. The default
setting is Set by Network.
When Send my caller ID is on, your caller ID will be
displayed on the recipient’s phone. If this feature
is switched off, your caller ID will be hidden and
Withheld displayed in its place.
Setting up call waiting
Select Menu > Settings > Call settings > Call
waiting, and select Activate. There may be a short
delay before the network responds. Activated will
appear when the setting has been enabled. The
Call waiting default setting is off. From the Call
waiting menu you can also select to Check status or
Deactivate. To use call waiting, see Using call waiting
on page 16 for more information.
Call barring
An IsatPhone Pro SIM card always uses an international
number format, + or 00, and the country code, 870.
Call barring prevents the following call types from
being made or received by your phone:
• Outgoing calls: bars all outgoing calls
• International calls: bars all outgoing calls
• International except to home: bars all outgoing calls
except to other Inmarsat numbers
• Incoming calls: bars all incoming calls
• Incoming outside home: bars all incoming calls
except from other Inmarsat numbers
If you are using a SIM card with local country
numbering, the call barring is as described by
the menu.
The first time you set up call barring, you will need to
reset the barring password. Select Menu > Settings
> Call settings > Call barring. Select Options and
navigate to Change barring pass code. Enter the
barring pass code and select OK. The default is 0000.
Enter a new four-digit pass code and select OK. Then
enter the new pass code again to confirm it.
You will need to enter this new pass code whenever
you change your call barring settings.
To cancel a bar, highlight that type of call in the Call
barring menu, select Options and select Cancel.
To cancel all call barring, select Options and select
Cancel all barring. To check the status of a call bar,
highlight that type of call in the Call barring menu,
select Options and select Check status.
321
advanced call features
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 making and receiving calls (4)
17 calling handsfree
18 using voicemail
18 additional call features (2)
20 advancedcallfeatures(3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
click to navigate
21
The barring code can be entered incorrectly an
unlimited number of times. If you have forgotten your
code, please contact your service provider.
Note: Fixed number dialling, Call barring and
Call divert does not prevent emergency calling.
Call barring and Call divert cannot be active at
the same time.
Diverting calls
Select Menu > Settings > Call settings > Call divert.
Call divert allows you to forward incoming calls to
your voicemail or another phone number:
• Only voice calls – diverts any voice call to your
voicemail or another number
• Only data calls – diverts data calls to another phone
number
• Only fax calls – diverts fax calls to another phone
number
• If busy – when you are engaged on another call, this
option diverts calls either to your voicemail or to
another number
• If no reply – this option allows you to select how
long your phone should ring (up to 30 seconds)
before the call is diverted to your voicemail or
another number
• If out of reach – when you are out of reach of a
satellite signal this option diverts calls either to your
voicemail or to another number
• If not available – diverts all ‘If busy’, ‘If no reply’
and ‘If out of reach’ calls. If you assign a divert
number for any of these calls, that number will take
precedence over the ‘If unavailable’ divert number
After making your selection, you will be prompted to
enter the phone number or voicemail to which calls
are to be diverted. Select Options to select a number
from your phonebook.
To cancel call divert, highlight that type of call in the
Call divert menu, select Options and select Cancel.
To cancel all call diverts, select Options and select
Cancel all forwarding. To check the status of a call
divert, highlight that type of call in the Call divert
menu, select Options and select Check status.
Note: Fixed number dialling, Call barring and
Call divert does not prevent emergency calling.
Call barring and Call divert cannot be active at
the same time.
Fixed number dialling (FND)
When Fixed number dialling is activated, the user is
limited to dialling or texting only numbers stored in
the FND list. The default setting is off.
321
advanced call features
02 welcome
03 safety
06 quick reference
09 getting started
13 using your IsatPhone
13 connecting to the satellite
13 obtaining a GPS x
14 making and receiving calls (4)
17 calling handsfree
18 using voicemail
18 additional call features (2)
20 advancedcallfeatures(3)
23 messaging (6)
29 using your GPS location information
30 prepay services
31 phonebook, contacts and organiser
36 data
37 personalised settings
44 security
47 troubleshooting
50 care and maintenance
52 regulatory and compliance
55 disclaimers
56 accessories
57 export controls
58 malware
59 downloading content
60 notices
61 protection of personal information
62 index
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